The Hayner Hoyt Corporation's Spring 2019 Newsletter

BUILT

ON

TRUST

honesty and integrity above all

Spring 2019 Newsletter

On the Cover

Demolition at Baggs Square Lofts in Utica Photo by Rod Hilton

A Note from Jeremy We thrive on revenue that is generated purely through repeat customers and referral. Beyond finishing a project on time, with the highest possible quality, and within the budget, we need to ensure that every customer, design professional and subcontractor partner has a great experience when working with us.

That means being responsive to their needs.

For our design partners, it means that we do our job well and thoroughly, whether properly reviewing a submittal before we send it, or attempting to find the answers to RFIs before we send them in. Our design partners get frustrated if they feel we are not doing our share and simply passing things through unchecked the same way you do when we get answers back that we feel are incorrect or partially answered. We need to respect the role they have in the project and respect their time, the same way we expect them to do for us. We need to build friendships and partnerships so they feel they are working with people who value what they do and make collaboration the only way we do business no matter how much we may get frustrated.

For our subcontractor partners, it means being fair when issues arise that need to be resolved; it means we are prompt when questions are asked, change orders are requested, or billings are submitted; it means we are respectful of their time when distributing information, i.e. don’t send ASIs to every subcontractor on the project when it only affects one trade; it means we hold all subcontractors accountable to the schedule and don’t expect the finish trades to recover the delays of the foundation or structural subcontractors. Our subcontractors are essential to our success and if we don’t help them be successful, we will not be successful.

And for our clients, it means they feel as though they truly hired a partner when they hired us and that we always looked out for their interests first. This could mean a whole host of things, whether it be challenging change order costs and legitimacy; making sure we communicated clearly and frequently and never let them feel as though we didn’t respond timely to their emails or phone calls; we planned ahead and did not surprise them with unpleasant news because we took our eye off the ball; we were responsive to their needs during the construction process, and perhaps more importantly, after we complete the project and they have maintenance or warranty needs; we were reviewing the quality of the work and addressing issues without waiting for someone else to point them out; and that every day they felt as though we brought value to the project.

One of our clients once told me that they don’t hire companies, they hire the people at those companies.

So take that in and realize that our customers are hiring you, not necessarily Hayner Hoyt, Doyner, or LeMoyne. They are hiring YOU. You have a direct impact on our revenue because we are relying on repeat business and referral to keep us busy and growing. You make the difference, and I thank you for that.

Be safe. Be customer focused.

Jeremy Thurston President

A culture of professionals

with Tim Dunn Vice President of Pre-Construction Who is a professional?

Someone who is trained, or skilled, or maybe specialized?

We often hear the term “Design Professional,” but that is just one specialty. I contend that all of us at Hayner Hoyt, Doyner, and LeMoyne are professionals.

I believe there are a combination of traits that make someone a professional.

A few of them are expertise in your specialty, putting the customer first, and following exceptional guiding principles. More importantly I believe it is how you use these traits that makes a true professional.

Expertise in your specialty. The very word professional implies that you are an expert. Become an expert in the skills and tools necessary to do your job. Always perform to the best of your abilities. Keep your knowledge up to date. Most importantly, when you are not an expert at a task, get the assistance of someone who is. Professionals identify and satisfy their customers’ needs!

Putting customer satisfaction first. Satisfying your customers’ needs is the cornerstone of a successful business, and one of the keys to our success. But what about us, the individuals? Who are our customers? Certainly the owner of the company we are working for. What about their other employees? I say yes.

And the public that witnesses what we do? I say yes again. Your boss at work, obviously the customer. But what about others in our company who you do not work for? I say yes yet again. Every person who has a touch point with our projects or our people, whether we work directly with them or not, is a consumer of our services and presents an opportunity for us to show how we’re among the best in the business. Our 99% repeat business record is our legacy.

Follow exceptional guiding principles. Appreciate and support those you work with. I believe that professionals do what they say they will do, and then do more than expected. They communicate effectively and share their knowledge, all with a great attitude. Our company has core values that define our corporate culture and empower all of us to make decisions in the best interest of our customers and our employees.

Let’s combine these traits. Let’s say you order lumber, the truck driver gets lost, and then shows up late with the wrong materials. Is the driver your customer? Yes. Use your expertise to help coordinate the correct delivery while communicating clearly, and help them correct the situation in a respectful manner and with a good attitude. Praise the driver for trying to help, don’t scold for making a mistake. That driver will be helpful next time, and will share with the world how professional you were. Another example, your insurance is canceled and you call someone in the office to help. Do you yell and hang up on the person trying to help you? No, they are your customer.

You communicate your needs clearly, learn what your customer needs so they can help you, and thank them for helping. Clear, effective communication is ultimately your responsibility—not your customer’s.

So, everyone we deal with during the work day is a customer. Remember, without a customer, there are no professionals. For decades employees of Hayner Hoyt, Doyner, and LeMoyne have created a culture of professionals.

Let’s try to continue to pay it forward for generations to come!

Interior insights with kevin parkhurst vice president

Hope everyone made it through the winter no worse for wear. Lemoyne is still very busy and I would like to thank everyone for all their efforts. We appreciate everyone who puts in overtime as needed to keep projects on schedule.

We have recently completed or are close to wrapping up projects at Planned Parenthood of Syracuse and Canandaigua for DGA Builders, Bank Tower and Community Corners in Ithaca for McPherson Construction, Ontech Charter School, 36 Oswego St, and a job at Lockheed Martin for Parsons and Mckenna, Green Hills Plaza for Espisito, Casella for Chrisantha Construction, and a variety of projects with Hayner Hoyt.

Work is ongoing at AXA Towers, Utica College Dorms, the State Tower Building, Barnes Center at The Arch at Syracuse University, Train Hard Fitness and Hamilton Hospital. We are starting jobs at 10 Brown Road, Baggs Square Lofts, 333 Washington Street, G&C Foods and The Thruway Building. We are also doing some budgeting for Espisito and Chrisantha.

AXA Hancock (18th-19th floors)

Forrest Todd (S), Rodger Parkhurst (PM)

Employee News Congratulations to Kody Parkhurst and Carmella Rinaldo on their second daughter, Sydney Rose.

Barnes Center at The Arch (exterior framing and sheathing)

Wishing a warm welcome to new employees Charles Tooke and James Henry. Glad to have you on board!

Baggs Square Lofts (4th floor interior framing)

Buddy Maiura (S), Steve Gordon (PM)

Kody Parkhurst (S), Mike Whalen (PM)

Masonry Mention Doyner has had a busy beginning to spring 2019! After completing numerous Charter Spectrum projects over the winter, warmer weather gave us the opportunity to get a start Kevin Agostini Jim Cziesler at Retina Vitreous Surgeons in Liverpool. That project General Field should be winding down by the end of May. G&C Foods Project Manager/ Estimator Superintendent is ongoing and should be wrapped up by June as well.

We have started the masonry work at Ultra Dairy, and expect to be working there throughout the spring and summer. Bagg’s Square Loft Apartments is ongoing as well, with a completion of the masonry anticipated in early July. We are also currently wrapping up an O’Reilly Auto Parts store and concrete work for Trane at Kendall in Ithaca.

Baggs Square Lofts

Looking forward, we have upcoming work at the Bistro at the Nottingham, as well as St. Joseph’s Hospital Parking Garage, and masonry work at Cayuga Medical Center. We are continuing to bid work and expect the remainder of 2019 to be busy.

We would like all of Doyner to keep up the good work to ensure safe workplaces. A continued focus on fall protection, as well as overall safety, will be Doyner’s ongoing goal.

Ultra Dairy

Ultra Dairy

Ultra Dairy

Featured Projects Baggs Square Lofts Utica, NY

Project Team: Maggie Werts, Stacy Sheppard, Myungjoo Park, Buddy Maiura-LI, Steve Gordon-LI, Chris Burke-D Baggs Square Lofts had its groundbreaking ceremony in April. Demolition is complete and we’re moving full steam ahead to develop this historic building into luxury loft apartments that will open in the fall.

Ultra Dairy Expansion East Syracuse, NY

Project Team: Jim Polakiewicz, Tim Brzuszkiewicz, Aaron Devereaux, Evan Rumble, Doug Hammond-D, Jeff Malay-D The 50,000 sf cooler storage addition at Ultra Dairy is progressing nicely. Insulated metal wall panels are being installed on the exterior, roofing is being installed, and concrete floors are being poured. Masonry will start shortly.

Outpatient Addition

Community Memorial Hospital in Hamilton, NY Project Team: Fred Van Riper, Dan Phinney, Conor Utter, Tom Kiselica-LI, Mike Whalen-LI We completed a 5,000 square foot addition on Community Memorial Hospital’s Outpatient facility, roughly doubling the size of the building. The new space boasts a fresh and spacious waiting area along with a number of additional patient rooms.

Chemistry Lab Renovation

Syracuse University in Syracuse, NY Project Team: Bill Nelson and Kyle Robinson We renovated chemistry lab spaces on the 3rd and 4th floors of the Center for Science and Technology at Syracuse University. We worked in two phases to accommodate employees who were occupying a portion of the space and to minimize disruption to the use of the surrounding facilities.

Barnes Center at the Arch

Syracuse University in Syracuse, NY Project Team: Sam Doss, Andy Stoffle, Shawn Bryant, Adam Wood, Mike Speach, Kody Parkhurst-LI, Mike Whalen-LI The Barnes Center at The Arch will be a comprehensive health and wellness center at Syracuse University. We are into finishes throughout the building, windows are being installed, roofing is wrapping up, and final sitework is being installed.

Exploring authentication Concepts with Vadim Potorac Network administrator

Authentication proves an identity with some type of credential that is previously known by the authenticator. A user claims an identity by presenting something like a username and then proves the identity with authentication, such as with a password. For example, Bob Builder knows his username and password and presents his credentials to the email server. The server will authenticate him and grant access based on Bob’s profile and specific rules.

Unfortunately we live in a world where criminals steal credentials and impersonate real people. Many financial institutions have recently had security breaches allowing criminals to access large portions of user information like SSNs, medical records, etc. Passwords became less secure because hackers found ways to beak or reset them.

Email attacks continue to gain popularity, giving the hacker access to a single email account that is then used to conduct attacks on other accounts within and outside an organization. This kind of attack can be prevented with the use of multi-factor authentication (MFA). There are three main concepts that every user should be aware of. These are: • Something you know authentication factor typically refers to a shared secret, such as a username and password, or even a PIN. This factor is the weakest form of authentication. Passwords should be strong (at least 8 character long), changed regularly, never shared with another person, and stored in a safe if written down.

• Something you have factor refers to something you can physically hold.

The two common items in this category are key fobs and cell phones that can accept text messages. This factor of authentication is commonly combined with something you know providing a significant level of security.

•S omething you are factor is identified through biometrics such as fingerprints, retina or iris scanners, voice recognition, etc. Just a few years ago, most people only saw examples of biometrics in the movies, but today, examples are frequently seen in day-to-day life at banks, or on cell phones and personal computers. Biometrics is considered the strongest form of authentication because it’s the most difficult for an attacker to falsify.

Multifactor authentication is the use of more than one factor of authentication. As mentioned previously, this is frequently done with bank cards and PINs, smart cards and fingerprints, or even combining usernames and passwords with key fobs. In each of these cases, the user must have something and know something.

Recently our company started the implementation of Office365 MFA that requires a password and one more verification method when signing in to the Office365 portal. It includes the following additional verification methods: a randomly generated pass code, a phone call, or a security code sent to enrolled corporate cell phones. If you haven’t yet discussed with me the multi-factor authentication, please be prepared to touch on this topic in the next couple of weeks because protection of our corporate data is not an option—it’s a must.

HR Corner

with Joyce Dennington Director of Human Resources

“If you don’t understand people, you don’t understand our business.”

I have this quote hanging in my office and it speaks to me. It is a reminder that the foundation of personal and professional success is a result of our ability to cultivate positive relationships. And to that end, our communication skills are the most important tool in our toolbox.

Obviously, our communication style and skills evolve over time. We get better with experience and with a continual awareness that we need to flex and improve our communication as situations and audiences change. From an HR perspective, I am keenly aware that communication preferences and needs vary across our workforce. To meet your needs, I continually look to improve communication so you have information when and how you prefer to receive it.

By the time this goes to print, we will have the ability to view and manage our individual 401k plans at Principal from a mobile device.

However, if you prefer to make changes via paper and in person, we will continue that communication mode as well! This is just a minor example of flexing and improving our communication. Please share your feedback with me about this or other preferences you have so we can meet your needs.

In the past few weeks, some members of the management team were invited to speak to high school, college and adult students about employment in the industry. Each audience had questions that represented their unique stage of life. It was yet another reminder that our sustained success will require a continued focus on understanding employee needs across an every-growing spectrum of experiences.

This time of year brings new employees who are working with us only for the summer or who have recently graduated from universities or skilled certificate programs. With these additions, the age of our workforce now spans 50+ years (from 18 to 70+) and with each generation comes different communication styles, expectations and preferences. We are training the future, which requires us to sharpen our communication skills, flex our style, and consider new perspectives!

safety first with Stu Cavuto Director of Safety

For many of you the words “Spring Training” conjures up visions of new beginnings. Whether you root for the Yankees or the Sox, springtime offers a fresh start and the chance to get it right. Seasoned veterans and the youngest rookies gather to practice their moves, sharpen their skills and learn new ones.

Spring has arrived. At all our companies that has meant spring training, too. Just like your favorite baseball player gets ready for the upcoming season, our folks have been sharpening their skills for another busy building season. While the construction season never really ends, each spring brings a sense of renewal and in many cases means the start of big projects.

In the last few months employees have participated in CPR and First Aid training.

There have been several classes for new hires. Many workers have already participated in fall protection training, with the rest scheduled throughout the year. There has been equipment training, OSHA 10 and OSHA 30 hour classes and something new for us, annual refreshers.

I am happy to say: we are NOT doing all of this training to satisfy some requirement. Our goal is to ensure our employees have the skills to safely do their work and go home to their families each day. That is the key. Safety is more than writing NO accidents on a job site sign. It is ensuring a safe workplace where every member can work and thrive. It is also ensuring our employees are ready to get involved when someone needs their help.

Recently I learned that our Superintendent Carmen Pontello saved his own child by applying the Heimlich maneuver when his son was choking on hard candy. He learned that skill at a Hayner Hoyt CPR training. Carmen said he would never miss a training “because training works”. Jason Wheeler’s willingness to get involved saved the life of an overdose patient on the side of the road. He stopped because he had been trained and wanted to help. Another success story.

As projects become more technical and challenging, our commitment to safety ensures we are there at the beginning. Working with LeMoyne, Doyner and Hayner Hoyt, the safety team helps ensure we are utilizing the best practices in the industry. With three full-time safety professionals and partnerships with several vendors and suppliers we are able to provide unequaled support for our team.

All of this training represents just a small part of our commitment to safety. It is another example of the company’s philosophy, we will succeed by ensuring others succeed. I am proud to be part of our team.

team highlights 2019

Benton Hall at Colgate University won a Build NY Award, the ACI Gold Masonry Award, and achieved LEED Platinum Certification.

The Crouse Health Emergency Department won the ACI Silver Concrete Award.

We were recognized for our Corporate Community Involvement and as a Best Company to Work For in New York.

Tatiana Salisbury and Nicole Rio are our most recently certified notaries.

The company donated $35,000 to support The Salvation Army and Echelon.

Team Hayner Hoyt represented at Syracuse University’s Orange Guardians event.

Bill Enright and Jim Condon are our newest Certified Healthcare Constructors.

service awards banquet

Celebrating

515

Nick Kier got engaged to Jess Thomopoulos in Ireland!

Celebrating 10 years in our building this summer!

Years of Service

Aaron Devereaux was promoted to Assistant Project Manager.

FUTURE BUILDERS Carlo Bob & Shannon Mastro

A

625 Erie Boulevard West Syracuse, NY 13204

Kayleigh & Mackenzie Dan & Lauren Lostumbo

b Damon & Zachary Adam & Christina Legg

c Haley Sam Doss (granddaughter)

JoAnna Dorr Evan Rumble Thomas James James Henry Jonathan Hull Andrew Sharp

D E F

Charles Tooke Jake Bratek Demetrius Pettway Alex McGill Matthew McHarris Olivia Coakley

Alvin Munjakovic Ryan Boshart Dylan Sheldon Kenny Turturo Jacob Wise Matthew Brant

company anniversaries Chase Laurie Warner (grandson)

Teddy Evan & Amanda Rumble

welcome to the team

February Richard Dixon (14), Joe Cutro (6), Maggie Werts (8), Nicole Rio (1), Jim Swinnerton (7), Dale Coss (2), Aaron Devereaux (2) March Jerry Drouin (21), Graden Decker (6), Craig Duda (7), Rebecca Todd (1), Fred Van Riper (8), Daniel Jamerson (1), Silvana Oliver (8), Kim Rossignol (4), Nick Schermerhorn (4), Andrew Schermerhorn (4), Richard Bates (4), Adam Wood (2), Andy Stoffle (13), Randy Shantel (3), Tim Brzuszkiewicz (3), William Barker (3), Chris Chism (4), Igor Caterenciuc (1), Jeff Uryniak (7), Mike Clemens (19) April Chris Blake (10), Jason Smith (10), Jamie Stoffle (6), Mary Ann Carney (14), Lucas Floyd (1), Mike Sanders (7), Chris Bullock (9), Jeff Beckwith (14), Chris Burke (1) May John Marshall (1), Rod Hilton (6), Adam Froelick (2), Calvin Froelick (4), James Huxford (34), Caleb Cramer (5), Brenden Whalen (1), Gary Thurston (41), Gus Hernandez (14), James Stokes (4), Jeremy Thurston (21), Sheila Nelson (5), Joshua Ringen (1), Kody Parkhurst (7), Mike Speach (2), Brian Alguire (9), Matt Herron (6), Bob Mastro (7), Dan Phinney (13)

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