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AUTHORITY OF THE FREEPORT AREA OF BATAAN

CITIZEN’S CHARTER


MESSAGE The Authority of the Freeport Area of Bataan (AFAB) is one with the national government’s efforts to promote economic development and provide more responsive public service. In this light, AFAB revitalizes its commitment to improve efficiency and reduce red tape by crafting its Citizen’s Charter, a quick guide to the frontline service transactions that we offer to our locators and other stakeholders. It also highlights the service standards that we follow to continuously provide improved services. With this charter, the AFAB has taken concrete steps to promote transparency, stamp out red tape and corruption, and ensure prompt and efficient delivery of essential services in the Freeport Area of Bataan (FAB).

Deogracias G.P. Custodio Chairman and Administrator


FAB PROFILE The Freeport Area of Bataan (FAB) is located within the Municipality of Mariveles in the Province of Bataan in the Philippines with a total land area of 1,691.55 hectares. It is accessible by land, sea and air. The Freeport is under the administration of the Authority of the Freeport Area of Bataan (AFAB). The FAB was originally designed as an Export Processing Zone. Its existing infrastructures include 11 Standard Factory Buildings (SFB) with three stories each, and a total working area of 8,352 sqms. per SFB. It is currently home to over 70 locators engaged in manufacturing products for export ranging from tennis balls to yachts. AFAB also has two locators using their facilities for warehousing, one locator engaged in animal feeds processing and an enterprise currently constructing a clean coal power plant. These enterprises employ a total of 16,724 workers. The objective of the AFAB is to revive the area and expand the Freeport. To accomplish these objectives, the Freeport seeks to attract more locators in the manufacturing, Business Process Outsourcing (BPO), electronics industries and green industries, among others. It is also seeking investors to boost its tourism capabilities by refurbishing its existing recreational facilities. The AFAB is also targeting new investors to build hotels, entertainment establishments, duty free shops, resorts, team-building facilities, and sports facilities, among others, to encourage the influx of local and foreign tourists. It also hopes to attract a medical center to the Freeport with a view towards medical tourism. Finally, it aims to encourage universities and colleges to locate in the area, to create and sustain a talent pool that can service the human resource needs of the locators.


Managed by

The Authority of the Freeport Area of Bataan

LOCATION

Mariveles, Bataan

Distance from Manila

160 kilometers LAND

TOTAL LAND AREA

1,691.55 hectares

Residential

469.13 hectares

Agricultural Plantation/ Orchard

49.53 hectares

Commercial

148.68 hectares

Institutional

5.80 hectares

Industrial

545.93 hectares

Forest

377.41 hectares

Tourism/ Recreational

57.05 hectares

Others

38.02 hectares

BASECO Area

380 hectares POWER

Power Supply Source

National Transmission Corp./San Miguel Energy Corp.

Voltages

13,800V, 110V, 220V, 440V WATER

Water Supply Source

2.4 billion-gallon capacity dam complemented by water treatment plant capable of delivering 14 million gallons of water everyday. OTHER UTILITIES AND FACILITIES


Communications

Telephones, telefax and internet lines connect the FAB within minutes to any part of the world. PLDT, ComClark, Globe Telecom and Digitel are servicing the needs of the FAB locators.

Banks

Philippine National Bank (PNB), Land Bank of the Phils. (LBP) & Rizal Commercial Banking Corporation (RCBC)

Recreation

Covered tennis and pelota courts, basketball and volleyball courts, a clubhouse, hotels and restaurants are found right inside the zone

Road Network

4 lane, 2 way system

Government Agencies

Government agencies like the Bureau of Customs, the Department of Labor and Employment, the Social Security System, Commission on Audit and the Philippine Postal Authority extend their services to the workers and other clients inside the FAB.

Other Information

Offices of shippers, forwarders, truckers, security agencies, insurance companies, accounting and auditing firms, engineering consultants, and manpower services are also located inside zone. The Freeport Area of Bataan has its own Fire Control Division and Police Force that maintain peace and order and the safety of its investors and residents. There are also clinics that can answer the immediate medical needs of the community.

Preferred Industries

Light, Medium and Heavy Industries


Table of Contents Vision and Mission Performance Pledge Feedback and Redress Mechanism Organizational Chart AFAB Departments and Divisions List of AFAB Frontline Services

9 10 11 12 13 14

Feedback Form

111


Vision The vision for the FAB is to be the Freeport of choice in the country by 2020, by becoming a center of trade, innovation and sustainable development in Asia. The FAB shall be a beacon for other emerging economic centers in the use of next-generation technologies and practices that will define the new model for the global Freeport.

Mission The AFAB shall achieve its vision by building a world-class Freeport community with leading edge equipment and facilities. Its core values are sustainability, innovation and partnership. • •

Marketing: To ensure the retention of existing clients and attract new ones via cost efficient and value added services provided by the AFAB Ops/Tech: To provide the required support infrastructure that are well maintained, with 24 by 7 operability to meet locator demand


Finance: To continuously be financially viable for the benefit of all stakeholders

Org & Mgt: To pro-actively adapt to the continuous changes in technology and manpower requirements

PERFORMANCE PLEDGE WE, the officials and employees of the Authority of the Freeport Area of Bataan, adhering to our core values of sustainability, innovation and partnership and vision to make the Freeport Area of Bataan (FAB) the Freeport of choice in the country by 2020, do hereby pledge and commit ourselves as promised in this Citizen’s Charter. Expressly, we are committed to: Attend to all the needs and grievances of stakeholders and partners thru value added services. Frequently provide support infrastructures that are well maintained and accessible at all times in order to meet locators’ demand. Adapt actively to innovative changes and constantly utilize modern technologies and manpower. Be a center of trade and world-class community that offers leading edge services and facilities, and to work together for the greater development of Bataan.


Feedback and Redress Mechanism Please let us know how we have served you by doing any of the following: • Accomplish our Feedback Form available in the offices and put in the drop box at the Lobby • Send your feedback through e-mail (info@afab.gov.ph) • Talk to our OFFICER OF THE DAY If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk. THANK YOU for helping us continuously improve our services.


FAB ORGANIZATIONAL CHART


AUTHORITY OF THE FREEPORT AREA OF BATAAN AFAB DEPARTMENTS AND DIVISIONS

OFFICE OF THE CHAIRMAN AND ADMINISTRATOR (OCA) Corporate Affairs Department (CAD)

Corporate Planning Department (CPD)

Legal Department (LD)

OFFICE OF THE DEPUTY ADMINISTRATOR (OPERATIONS GROUP) (ODA - OG) I -COMMUNITY SERVICES DEPARTMENT (CSD)

II -FAB ENTERPRISE DEPARTMENT (FED)

III -FREEPORT FACILITIES DEPARTMENT (FFD)

Residence Division (RD)

Enterprise Assistance Division (EAD)

Labor Center (LC)

Registration Division (RD)

Environmental And Utilities Division (EUD) Infrastructure And Maintenance Division (IMD)

OFFICE OF THE DEPUTY ADMINISTRATOR (SUPPORT SERVICES GROUP) (ODA - SG) I -FINANCE DEPARTMENT (FD) Accounting Division (AD) Budget Division (BD)

Page 12 of 110

II –ADMINISTRATIVE SERVICES DEPARTMENT (ASD) Human Resource Division (HRD) Administrative Services Division (ASD)

III –PUBLIC SAFETY AND SECURITY DEPARTMENT (PSSD) Law Enforcement Division (LED) Fire And Emergency Division (FAED)


LIST OF AFAB FRONTLINE SERVICES SECOND FLOOR OFFICE OF THE CHAIRMAN AND ADMINISTRATOR CORPORATE AFFAIRS DEPARTMENT Responding to Potential Investor’s Inquiry Approval of FAB Tour / Visit Request CORPORATE PLANNING DEPARTMENT Intent to Put Up A Business At The FAB Request for Expansion Request for Locational Clearance Reservation of Commercial and Industrial Land/Space

PAGE

CON’T. GROUND FLOOR (ONE STOP SHOP)

17

20

GROUND FLOOR (ONE STOP SHOP) COMMUNITY SERVICES DEPARTMENT FAB RESIDENTS DIVISION Renewal of Residence Hall Agreement Renewal of Apartment Lease Contract Issuance of Vehicle’s Private Sticker Issuance of PUV Sticker Issuance of Vehicle Delivery Sticker Issuance of Shuttle Service Sticker Issuance of Special Pass Processing of Visa Application Processing of Alien Employment Permit Application(AEP) Processing of Sanitary Permit for Food Establishment

Page 13 of 110

PAGE

27

ENTERPRISE REGISTRATION DIVISION Award of Space and Issuance of Lease Contract Issuance of Special Permit Issuance of Business Permit Issuance of Business Permit (Renewal) Issuance of Certificate of Registration as a FAB Enterprise Issuance of Certificate of Registration as a FAB Enterprise (Renewal) Issuance of Certificate of Accreditation as a FAB Enterprise Issuance of Certificate of Accreditation as a FAB Enterprise (Renewal) FREEPORT FACILITIES DEPARTMENT ENVIRONMENTAL AND UTILITIES DIVISION Processing of Hazardous Waste for Exit from FAB Securing of Clearance for Imported Chemicals and Chemical Substances Securing of Clearance for Locally Purchased Chemicals Processing of Residual Waste Gate Pass Processing of Permit to Discharge to FAB Sewerage System Processing of Electro Mechanical Permit (Permit to Operate) Processing of Environment, Health and Safety Certification INFRASTRUCTURE AND MAINTENANCE DIVISION Issuance of Construction and Installation Permit Issuance of Permit to Operate Issuance of Permit to Operate (Renewal) Processing of Fire Safety Inspection Certificate

63

78

90


FAB LABOR CENTER Issuance Of Gate Pass to FAB Job Applicants Issuance of FAB I.D. to Newly Hired Workers Conciliation and Mediation Assistance FAB ENTERPRISE DEPARTMENT ENTERPRISE ASSISTANCE DIVISION Issuance Of Boat Note / AFAB Seal Document Approval of Entry and Exit of Goods AFAB FORM 8105 / Farm In AFAB FORM 8106 / Farm Out AFAB FORM 8110 / Sample Permit AFAB FORM 8112 / Intrazone Sale Intrazone Transfer Form Export Declaration

Page 14 of 110

42

49

FINANCE DEPARTMENT Processing of Suppliers / Contractor’s Claim for Payment Payments for Rentals, Water Bills, Service, Franchise, Royalty, and Facilities Fees Request for Connection of Power and Water Services ADMINISTRATIVE SERVICES DEPARTMENT Payment for Locator’s Rental, Commercial and Residential, Processing Fees, Business Permits, Annual Mechanical Permit, Function Rooms, I.D. Fees

100

104

BASEMENT PUBLIC SAFETY AND SECURITY DEPARTMENT Processing of AFAB Police clearance

107


OFFICE OF THE CHAIRMAN AND ADMINISTRATOR (OCA) Page 15 of 110


OFFICE OF THE CHAIRMAN AND ADMINISTRATOR Corporate Affairs Department POTENTIAL LOCATOR’S INQUIRY/INTENT TO PUT UP BUSINESS IN THE FAB SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00 a.m. – 5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Prospective Locators WHAT ARE THE REQUIREMENTS: Letter of Intent/Letter of Request DURATION: 7 working days upon inquiry HOW TO AVAIL OF THE SERVICE: Step 1

Applicant/Requestor Inquire thru phone,e-mail or even personal visit

2

3

Submission of formal letter of request/intent addressed to the Chairman and Administrator

4

Page 16 of 110

Duration of Activity (Under Normal Circumstances

Person In Charge

Get the necessary details of the prospective locator.

30minutes

Marketing Staff

Coordination with Corporate Planning Department (CPD) for possible location

1-2 working days

Service Provider

Office of the Chairman and Administrator (OCA) receive the letter/endorses to CPD CPD reviews letter and issues locational clearance to CAD and Enterprise Registration Division

Marketing Staff

Fees

Form

None

None

None

None


(ERD)

5

Coordination with ERD for the application

7 working days

Marketing Staff

None

None

6

CAD, CPD and ERD set meeting with the potential locator

7 working days (subject to scheduling of meeting)

Marketing Staff

None

None

7

ERD processes the application

8

Board Approval End of Transaction

Page 17 of 110


OFFICE OF THE CHAIRMAN AND ADMINISTRATOR Corporate Affairs Department REQUEST FOR FAB TOUR / VISIT SCHEDULE OF AVAILABILITY OF SERVICE Monday – FridaY 8:00 a.m. – 5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Students/LGU/Organizations WHAT ARE THE REQUIREMENTS: Formal Request Letter addressed to the Corporate Affairs Manager (submit at least 30 days before the proposed date of visit) DURATION: 15 working days upon receipt of request (subject to the approval of the requested company/ies to visit, and other additional information as may be required) HOW TO AVAIL OF THE SERVICE: Step 1

Applicant/Requestor Submit formal letter of request addressed to the Chairman and Administrator (at least 30 days before the proposed date of tour/visit)

2 3

4 Page 18 of 110

Service Provider Review the request and determine availability of tour/visit schedule Endorse request to locators/companies to visit Coordination with locators/companies for specific requirements, information, schedule and approval of plant tour/visit Approval of Tour/Visit Request

Duration of Activity (Under Normal Circumstances

Person In Charge

5 minutes

Public Relations Officer

1-2 working days

Public Relations Officer

15 working days

1 minute

Public Relations Officer

Public Relations Officer

Fees

Form

None

None


End of Transaction

OFFICE OF THE CHAIRMAN AND ADMINISTRATOR Corporate Planning Department INTENT TO PUT UP BUSINESS AT THE FAB, REQUEST FOR EXPANSION LOCATIONAL CLEARANCE PROBLEMS ARISING FROM REQUEST SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Potential Investors / Existing Locators WHAT ARE THE REQUIREMENTS: Letter of Intent / Letter of Request DURATION: HOW TO AVAIL OF THE SERVICE Particulars

steps

Applicant/Requestor/Process

Intent to put up business at the FAB, Request for Expansion

1

Potential investors who signifies intention are hereby requested to submit formal letter of request / intent addressed to the Chairman and Administrator, (This is after the processes at the CAD; submission of the letter can be done thru representative, email, or courier services)

2

None

Page 19 of 110

Duration of Activity

Person In Charge

Receive the letter

30 seconds

Secretary or staff

OCA endorses the letter to CPD after the review of the Chairman and Administrator

30 seconds

Service Provider

Secretary or staff

Fees

Form None

None


3

None

CPD finalizes the location / vicinity map

4 5

CPD endorses pertinent documents to the CAD CAD endorses pertinent documents to ERD Board Approval

6 7 8 9

Legal Department prepares necessary documents such as Contracts CPD to issue the Locational Clearance

11

30 minutes

Submit formal letter of request addressed to the Chairman and Administrator / Dep’t. Manager Corp. Planning (Usually, the client is required to return upon the availability of locational clearance)

CPD endorses pertinent Documents to ERD

5 minutes

Receive the letter

30 seconds

Secretary B

CPD to prepare the Locational Clearance CPD endorses the Clearance to ERD

Page 20 of 110

Secretary B

Corp. Planning Analyst A Secretary B

Dept Manager to Review the request (If there are no issues to settle), CPD to prepare layout / Vicinity Map

Problems arising from the request

1 minute

None

None

None

None

None

None

Process Reservation Fee to CPD

10

Request for Locational Clearance

Half Day

Dept. Manager Corp Planning Sr. Proj. Planning and Devt Officer

Letter for review and comment

Simple queries can be directly addressed to the Dept. Manager / Senior Project Planning and Development Officer. For complicated problems, request for a meeting thru telephone, email, or thru letters (by courier or hand carried)

Receive the call / letter

Half Day 30 minutes 5 minutes

Dept. Manager Sr. Proj. Planning and Devt Officer Corp. Planning Analyst A Secretary B Secretary B


OFFICE OF THE CHAIRMAN AND ADMINISTRATOR Corporate Planning Department RESERVATION OF COMMERCIAL AND INDUSTRIAL LAND/SPACE Schedule of Availability of service: Monday – Saturday 8:00am – 5:00pm without noon break Who May Avail of the Service: Potential Investors / Existing Locators Interested in Expanding the Business within FAB

What are the requirements: 1. Letter of Request Duration: 8 Minutes How to Avail of the Service: Step

Client

Service Provider

1

Write a letter of request to the Chairman and Administrator

Office of the Chairman and Administrator receives the letter

2

Await schedule for a meeting,

CPD staff advises the investors for a meeting -

Thru telephone or email

-

Thru written advise

Duration of Activity (Under Normal Circumstances) 30 sec.

2 to 5 minutes

Secretary or Staff

CPD Staff / Department Manager

Department Manager Depending on the transmittal of the letter via postal mail or thru

Page 21 of 110

Person In Charge

Fees

Form

n/a

n/a

n/a

n/a


courier

3

Proceed to AFAB or some other places that may be convenient for the investor/s

Chairman and Administrator, Corporate Planning Department and other related departments meet with applicant and discuss related issues.

1 to 2 hours

Chairman Dept. Manager / Sr. Project Planning & Dev’t. Officer

n/a

n/a

Await for an advice

Office of the Chairman and Administrator or Corporate Planning Department issues a written advice to the applicant if request for reservation is approved or not.

Depending on the transmittal of the letter via postal mail or thru courier, usually the investor is advised thru email as advance information.

Chairman and Administrator /

n/a

n/a

In case of approval, the applicant is directed to Finance Division.

Department Manager – CPD

4

Pay reservation fee (one-month rent at FAB current lease rates)

Finance Division issues Official Receipt

2 minutes

Cashier

Amount due depends on the area to be leased.

5

Present the original O.R. and furnish photocopy of O.R. together with the copy of the letter to the Corporate Planning Dep’t.

Receive the copy of the Official Receipt and the letter

30 sec

Secretary B or Staff

n/a

6

Issuance of notice letter and related legal documents of sixmonth area reservation

Corporate Planning Department to issue a notice letter and related legal documents that the subject area is reserved for six (6) months

Depending on the transmittal of the letter via postal mail or thru courier

Dept. Manager, Corp. Planning

n/a

End Of Transaction

Page 22 of 110


COMMUNITY SERVICES DEPARTMENT (CSD) Page 23 of 110


COMMUNITY SERVICES DEPARTMENT FAB Residents Division RENEWAL OF RESIDENCE HALL AGREEMENT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Dormitory Lessees What are the Requirements: Certificate of Employment or Business Permit Clearance from Finance Div. and from the TRANSCO Barangay Clearance and Comm. Tax Cert. or Driver’s License Duration: 40 minutes How to Avail of the Service: Ste Dormitory Lessee p 1 Lessee secures Checklist of Requirements. and the blank form of Residence Hall Agreement. 2 Lessee fills up the issued form and Attached the required documents.

3 4 5 6

Lessee secure clearance from the FD and from the TRANSCO Lessee presents the secured clearances Lessee pays processing fee to the Cashier, ASD Lessee presents to FRD the O.R of payment

Page 24 of 110

Service Provider FRD issues Checklist of Requirements and the Blank form of Residence Hall Agreement. FRD review the filled up form and the attached documents then advised lessee to secure clearances from the Billings-ASD and from the TRANSCO.

FRD check the presented clearances Then issue Control Slip of Payment

FRD enters into the logbook the O.R of payment and have the OIC

Duration 1 minute

Person In-Charge

Fees

FRD staff

Form Checklist of Requirements

15 minutes

FRD staff

5 minutes 8 minutes 2 minutes

Finance Div Staff TRANSCO Staff

5 minutes

Cashier

4 minutes

FRD staff

Residence Hall Agreement

Processing Fee P120.00


Approved lessee’s Res. Hall Agreement End of Transaction

COMMUNITY SERVICES DEPARTMENT FAB Residents Division RENEWAL OF APARTMENT LEASE CONTRACT Schedule of Availability of Service; Monday – Friday 8:00 am – 5:00 pm Who may Avail of the Service: Apartment Lessees What are the Requirements: Certificate of Employment (for workers inside the FAB) Business Permit (for Business Operators inside the FAB Barangay Clearance, Comm. Tax Cert. or Driver’s License or Passport No. Duration: 45 minutes How to Avail of the Service: Ste p 1 2 3 4 5 6

Apartment Lessee Secure Checklist of Requirements Lessee fills up issued checklist form and attached required documents Secure clearance from the Billings, ASD and from the TRANSCO Lessee presents to FRD the Clearances secured from FD and from TRANSCO Lessee pays processing fee to the Cashier-ASD. Lessee reads and signs the prepared Lease Contract

Page 25 of 110

Service Provider FRD issues Checklist of Requirements to be accomplished by the lessee.. FRD reviews the filled up form including the attached requirements and require lessee to secure clearance from FD and from TRANSCO. FRD check the presented clearances then issues control slip of payment. FRD prepares the Lease Contract for signature of the Lessee FRD advises lessee to have the signed Contract notarized 5 or 7 days after. FRD enters into the logbook the transaction then forward the papers to the office of the Administrator for

Duration 1 minute

Person In-Charge FRD

3 minutes

FRD

5 minutes 8 minutes

Billing Section TRANSCO staff

Fees

Lease Contract Renewal Form

5 minutes 10 minutes Cashier 10 minutes 3 minutes

Form Checklist of Requirements

Processing Fee P120.00


his signature End of Transaction

COMMUNITY SERVICES DEPARTMENT FAB Residents Division ISSUANCE OF VEHICLE’S PRIVATE STICKER SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. Who May Avail of the Service: Locator Enterprise, Service Enterprise Business Establishments, Private Individuals What are the Requirements: Vehicle’s LTO Certificate of Registration Vehicle’s LTO Official Receipt, Driver’s License, Police Clearance Certificate of Employment (for company workers) AFAB Registration (for locators) Business Permit (for business operator inside the FAB) Franchise (for Security Agency) Duration: 20 minutes How to Avail of the Service: Step

Clients: As described above

Service Provider

Duration

1

Client secure Vehicle Registration Form

FRD issue Forms to be accomplished

1 minute

2

Accomplish issued form and attached required documents

CSD review the accomplished form together with the attached documents and issue control slip for payment

5 minutes

3

Pays required fees to the Cashier and proceed to PSSD to secure the required Police Clearance Client present all required documents including the O.R. of payment

4

Page 26 of 110

5 minutes 5 minutes FRD recheck all the presented documents, Enter in the logbook the transaction then Issue the corresponding sticker End of Transaction

Person In-charge

Fees

FRD staff

Cashier Police Officer

Form Vehicle Registration Form

Sticker Fee – P100.00 Police Clearance – 60.


COMMUNITY SERVICES DEPARTMENT FAB Residents Division ISSUANCE OF PUV STICKER SCHEDULE OF AVAILABILITY OF SERVICES MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. Who May Avail of the Service: Tricycle, Jeep, Mini-bus with Yellow Plate What are the Requirements: Vehicle’s LTO Certificate of Registration Vehicle’s LTO Official Receipt Driver’s License, Police Clearance Endorsement of the Transport Group Association Duration: 25 minutes How to Avail of the Service: Step 1

Clients:As described above Client secure Vehicle Registration Form

Page 27 of 110

Service Provider FRD Issue Form to be accomplished

Duration 1 minute

Person In-Charge FRD staff

Fees Parking Fees MAFABJODA P60,000.00/ annum or 4 equal quarterly payments FABTODA P72,000.00/ annum 4 equal quarterly payments BSTODA P36,000.00/ annum or 4 equal quarterly payments

Form Vehicle Registration Form


ZONE II Coop – P720.00 / unit / annum 2

Accomplish issued form and attach required documents

3

Pays required fees to the Cashier and proceed to PSSD to secure the required Police Clearance. Client presents all required documents Including the O.R. of payment.

4

Page 28 of 110

FRD review the accomplished form together with the attached requirements and issue Control slip for payment

FRD recheck all the presented documents and enter in the logbook the transaction then issue the corresponding sticker. End of the Transaction

5 minutes

5 minutes 10 minutes

Cashier, ASD Police Officer

4 minutes

FRD staff

Sticker fee – P100. Police Clearance - 60.00


COMMUNITY SERVICES DEPARTMENT FAB Residents Division ISSUANCE OF VEHICLE’S DELIVERY STICKER SCHEDULE OF AVAILABILITY OF SERVICES MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. Who May Avail of the Service: Delivery Vehicles What are the Requirements: Vehicle’s LTO Registration and LTO Official Receipt Driver’s License, Police Clearance, Barangay Clearance Special Permit from AFAB (for suppliers of certain product) Franchise (for Truckers, Brokerage/Forwarders) AFAB Accreditation (for Scrap Buyers/Haulers) Duration: 25 minutes How to Avail of the Service: Step

Client: As described above

Service Provider

Duration

1

Client secure Form from FRD

Issue Vehicle’s Registration Form

1 minute

2

Client fills up the form and attached the Required documents

FRD review the filled up Form and the attached documents and issue control Slip of payment

5 minutes

3

4

Client pays the required fees at the ASD then proceed to the PSSD to secure Police Clearance Client present to the FRD the required documents including the O.R. of Payment

Page 29 of 110

FRD recheck all the presented documents, Enter the transaction in the logbook then issue the corresponding sticker End of Transaction

Person In-Charge FRD Staff

Fees Deliver Sticker Fee – P100.00

Parking fee 240.00 (for suppliers only) 5 minutes

Cashier, ASD

10 minutes

Police Officer

4 minutes

Police clearance Fee – P60.00

Form Vehicle Registration Form


COMMUNITY SERVICES DEPARTMENT FAB Residents Division ISSUANCE OF SHUTTLE SERVICE STICKER SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00 A.M. – 5:00 P.M. Who May Avail of the Service: UV Express Van, School Service jeep What are the Requirements; Vehicle’s LTO Certificate of Registration Vehicle’s LTO Official Receipt Driver’s License, Police clearance LTFRB Franchise and/or Decision (for the UV Express) School Endorsement (for school service) Duration: 25 minutes How to Avail of the Service: Step Clients: As described above Service Provider 1 Client secure Vehicle Registration Form FRD issue form to be accomplished 2

Accomplish issued form and attach required documents

3

Pays required fees at the ASD and proceed to the PSSD to secure the required Police Clearance

4

Client present all required documents including the O.R. of payment

Page 30 of 110

CSD review the accomplished form together with the attached requirements and issue control slip for payment

Duration 1 minute

Fees

5 minutes

10 minutes

FRD recheck all the presented documents, Enter in the logbook the transaction and issue the corresponding sticker

Person In-Charge FRD Staff

4 minutes

Cashier, ASD

Sticker Fee- P100.00

Police Officer

Police Clearance – P 60.00 Special Permit Fee – 1200 Parking Fee – P 200.00

FRD Staff

Forms Vehicle Registration form


End of Transaction

COMMUNITY SERVICES DEPARTMENT FAB Resident’s Division ISSUANCE OF SPECIAL PASS Schedule Of Availability Of Service MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. Who May Avail of the Service: FAB Residents with Yellow Plate Tricycle plying outside the FAB Tricycle Service of FAB Locators Tricycle Service of Canteen/Business Operator inside the FAB Tricycle Service of Students inside the FAB Requirements: Vehicle’s LTO Certificate of Registration and LTO Official Receipt Driver’s License and Police Clearance Barangay Clearance (for the Residents) Endorsement of the Locator (for the company service) Business Permit (for the Canteen/Business Operators) Certification from the school (for the student service) Duration: 20 minutes How to Avail of the Service: Ste Clients: As described above p 1 Client secure Vehicle Registration Form 2

Accomplish issued form and attached required documents

3

Pays required fees to the Cashier and proceed to PSSD to secure Police Clearance Client present all required documents

4

Including the O.R. of payment Page 31 of 110

Service Provider

Duration

FRD issue forms to be accomplished

1 minute

FRD review the accomplished form together with the attached documents and issue control slip for payment

5 minutes

FRD recheck all the presented documents, enter in the logbook the transaction

5 minutes 5 minutes 4 minutes

Person In-Charge

Fees

FRD staff

Cashier, ASD Police Officer

Special Pass – P100. Police Clearance - P60.00

Form Vehicle Registration form


then issue the Special Pass End of the Transaction

COMMUNITY SERVICES DEPARTMENT PROCESSING OF VISA APPLICATION Schedule of Availability of Service: Monday – Friday 8:00 am – 5:00pm Who May Avail of the service: Foreign investor’s Technical expats Legal Dependents of the expats What are the Requirements: 1. Requirements for Principal applicants (5 sets) - Letter of Request of the FAB Enterprise - Visa Application Form (notarized) - FORM MCL-07-0, Application Form for Alien Certificate Registration (IDENTITY CARD LALR-1-CRRD) - Certificate of Registration - Photocopy of passport: a) latest arrival; b) FAB visa (for renewal) - Employment/ Service Contract or Certificate of Employment of the Applicant - Bio-Data of the Applicant -Photocopy of AEP Employment Permit - Photocopy of Tax Identification Number (TIN) 2. Additional Requirements for Dependents FAB Visa Application for Dependent BI Form MCL-07-01, Application for ACR-I-CRRD - Affidavit of Support/Affidavit of Relationship - Marriage Contract/Birth Certificate - Photocopy of Passport: a) Latest arrival; b) FDV visa (for renewal) Step

1

Applicant/Client

Applicant or company representative Proceed to the CSDBI and submit the 3 sets and 1 original copy of documents

Page 32 of 110

Service Provider

Received the documents

Duration of Activity (under Normal Circumstances)

5 minutes

Person in Charge

CSD Staff

Fees

Form


3 4

5

Applicant will get the OP slip from CSD then pays the fees Applicant will submit the photocopy of OR duly issued by the AFAB cashier

Applicant will pick up the VISA endorsement stamped payment and ACR Claim stub

Evaluate / Examine all attached documentary requirements

5-10 minutes

CSD staff

If all documents are complete CSD will issue Order of Payment

3 minutes

CSD Staff

If the document are incomplete, inform the applicant to submit / comply Processes payment and issue O.R CSD Staff accept submitted O.R. and enter it in the Log Book CSD Staff prepares VISA endorsement for the signature of the Chairman and Administrator or his authorized representative CSD issue the signed VISA endorsement

5 minutes

Cashier

3 minutes

Cashier

10-15 minutes

CSD Staff

10 minutes

OCA or CSD Manager CSD Staff

END OF TRANSACTION

Page 33 of 110

OP Slip

CSD Staff 100$ Principal 75$ Defendant 25$ Principal 20$ Defendant


COMMUNITY SERVICES DEPARTMENT PROCESSING OF ALIEN EMPLOYMENT PERMIT APPLICATION (AEP) SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00P.M. WHO MAY AVAIL OF THE SERVICE Rank And File Workers WHAT ARE THE REQUIREMENTS Letter request of the FAB Enterprise DOLE AEP Application form (Duly accomplished and notarized) PEZA Certificate of Registration SEC Registration Photocopy of Passport with Visa Notarized Contract of Employment / Board Secretary’s Certificate / Board Resolution on election and appointment Photocopy, Alien employment Card (if renewal) Photocopy, Taxpayer’s Identification Number (TIN) Photocopy of Official Receipts DURATION: 29-30 minutes HOW TO AVAIL OF THE SERVICE:

Step 1.

Applicant/Client Applicant will submit the 3 sets of documents one original copy

2

Page 34 of 110

Service provider Received the documents. Checked / examined all attached documents If the documents are complete CSD staff will issue Order or Payment Slip

Duration of Activity (under Normal circumstances) 3minutes

CSD Staff

5-10 minutes

CSD Staff

5 to 10 minutes

CSD Staff

Person in Charge

Fees

Form


3 4 5

Applicant will get the OP slip from CSD and pay corresponding fee to the Cashier Applicant will submit photocopy of the issued O.R Applicant will pick up the endorsement and forward to DOLE San Fernando Pampanga for issuance of AEP Card

If the documents are incomplete inform the applicant to submit / comply Processes payment and issue an O.R

CSD Staff

Office of the Chairman and Administrator will sign the endorsement CSD will release the endorsement

3 minutes

Cashier

3 minutes

CSD Staff

1 day Minimum of 3 days

applicant

END OF TRANSACTION

Page 35 of 110


COMMUNITY SERVICES DEPARTMENT PROCESSING OF SANITARY PERMIT FOR FOOD ESTABLISHMENT Schedule of Availability of Services Monday to Friday 8:00 to 5:00 pm Who may Avail of the Services: All owners/operators of food establishments within FAB What are the Requirements: 1. Sanitary Permit Application Form 2. Valid Health Cards of all Food handlers issued FAB Public Health Physician 3. Memorandum of agreement with the BEZ Locator Enterprise, if applicable 4. CSD Sanitary Inspection Report 5. Report of corrective actions undertaken for all noted deficiencies. Duration: 1 day, 3hrs & 26minutes for new establishment; 3hrs & 26 min. for existing establishment (Pre-inspection conducted before start of business processing) How to avail of the Service:

Step 1

Applicant/Client Owner/Operator of food establishment presents to business group the application form for operating. Small Business inside AFAB together with application for Sanitary permit for food Establishment of valid Health Cards of all Food Handlers

2.

Page 36 of 110

Service Provider

Duration of Activity(Under normal condition)

Person in charge

Business Group & CSD staff conducts initial evaluation of the application form for Sanitary Permit for food.

3-5 minutes

Business group & CSD Staff

CSD schedules the conduct of Sanitary Inspection to verify

1 minute

CSD Staff

Fees none

Form Sanitary Permit Application form

Sanitary Inspection


4

Owner/operator of food establishments presents to Business group the application form for operating small business, application form for sanitary permit for Food Establishment, a copy of the Sanitary inspection Report and corrective actions undertaken for all noted deficiencies.

5

6

7 8

Owner/Operator of food establishments presents to Business group the completely signed Application Form for operating Small Business Owner /Operator of food establishment pays Sanitary Permit fee Owner/operator of food establishment submits to Business one (1) set of requirements together with the FAB Official Receipt.

9 10 Page 37 of 110

compliance with the requirements for food establishments under the code on Sanitation. Designated Sanitary Inspector from CSD conducts inspection of the food establishments at the given schedule(for new establishments only) CSD Staff evaluates if applicants meet the minimum requirements for establishments under the Code on Sanitation.

report

0.5 day

CSD Sanitary inspector

3-5 minutes

CSD Staff

Upon satisfactory complying with the requirements, CSD staff signs in the application for Small Business Business group checks the completeness of the Application Form and issues Order of Payment

1 minute

CSD Staff

2 minutes

Business Group

none

Cashier receives the payment & issues Official Receipt CSD Staff receives the requirements and logs it in the incoming documents logbook

1 minute

Cashier

90.00

1 minute

CSD staff

none

CSD Staff prepares the Sanitary Permit & Health Certificates Recommending approval of

5 minutes

CSD Staff

none

2 hrs.

none

Order of Payment


11 12

13.

Owner/operator of food establishment claims the Sanitary Permit for Food Establishment and acknowledges receipt of the document by signing in the CSD logbook

the Sanitary Permit for food establishment by Sanitary Inspector for approval by the FAB Physician noted by the FAB Administrator Approval and signing of the Sanitary Permit for Food establishment CSD staff records the details of the Sanitary permit for Food Establishments in the CSD logbook CSD releases Sanitary Permit for food establishment

1 hr.

Zone Administrator

none

2 minutes

CSD staff

none

3 minutes

CSD staff

none

END OF TRANSACTION IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

Page 38 of 110


COMMUNITY SERVICES DEPARTMENT FAB Labor Center ISSUANCE OF GATE PASS TO FAB JOB APPLICANTS SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Authorized FAB Enterprise Representative / Job Applicant WHAT ARE THE REQUIREMENTS: Duly accomplished Endorsement for Issuance of Gate Pass (LC Form No. 05) DURATION: 15 minutes HOW TO AVAIL OF THE SERVICE:

Step

1

FAB Investor/Applicant

FAB Investor Representative submit document requirements

Page 39 of 110

Service Provider

Labor Center Recruitment Focal checks and evaluates LC Form No. 05 as to the following : -correctness and completeness of the information - inclusion to the Manpower Registration Database

Duraction of Activity (Under Normal Circumstances)

10 minutes

Person InCharge

Labor Center Recruitment Focal

Fees

Form

LC Form No. 05


- inclusion to the Registry of Eligibles If not ok, advise FAB Enterprise Representative to advise applicants to comply with the requirements If ok, Approves and signs LC Form No. 05

2

Applicant secure gate pass from the Labor Center

Labor Center Staff checks if applican'ts name is included in LC Form No. 05

Approving Officer

5 minutes

Labor Center Staff

If not on the list, advises applicant that he/she is not on the company request If on the list, Approves and Issues Gate Pass

Page 40 of 110

Approving Officer

Gate Pass (LC Form No. 06)


COMMUNITY SERVICES DEPARTMENT FAB Labor Center ISSUANCE OF FAB ID TO NEWLY HIRED WORKERS SCHEDULE OF AVAILABILITY OF SERVICE MONDAY and FRIDAY WHO MAY AVAIL OF THE SERVICE: Authorized FAB investor Representative / Newly Hired Worker What are the Requirements: Duly accomplished FAB ID Request LC FORM no. 08 (company) Duly accomplished FAB information sheet LC Form no. 07 (Newly hired worker) Attendance to Pre Employment Orientation Seminar (PEOS) (Newly hired worker) Birth Certificate NSO Copy (For applicants aged 15-less than 18 yrs old Justification letter prepared by company (for direct hired) Duration: 1 hour and 25 minutes How to Avail of the Service: Step

1

FAB Investor/Newly Hired Worker

FAB Investor Representative submit document requirements

Page 41 of 110

Service Provider

Labor Center ID Focal checks and evaluates submitted document requirements as to the following : -completeness -correctness -is/are workers name in the ROE

Duraction of Activity (Under Normal Circumstances)

Person InCharge

1 day

Labor Center ID Focal

Fees

Form

LC Form No. 07 and LC Form No. 08


-does the worker/s attend PEOS -is the FAB Enterprise duly registered/accredited by AFAB If not ok, return documents to FAB Enterprise Representative for reworking If ok If ok, Issues Order of Payment to Newly Hired Worker/s Approves and signs LC form No. 08 2

3

Newly Hired Worker presents Official Receipt

4

Page 42 of 110

Approving Officer

Labor Center Staff encodes information to ID database

5 minutes

Labor Center Staff

Labor Center ID Focal takes picture and signature

10 minutes

Labor Center Staff

Labor Center Staff prints and Issue ID to Newly-Hired Workers

10 minutes

Labor Center Staff

P 100 if ID validity is one year or more P75 if ID validity is less than a year

FAB ID


COMMUNITY SERVICES DEPARTMENT FAB Labor Center

CONCILIATION AND MEDIATION ASSISTANCE Schedule of Availability of Services Monday to Friday Who May Avail of the Services FAB Enterprise Representative/Technical Expats/Management Staff Rank and File of Workers What are the Requirements 1. Duly Accomplished Request for Assistance Form (LC -001 CM) 2. Supporting Documents (if available) Duration : 15 minutes How to Avail of the Service: Step

FAB Investor/Rank and File Employee

Service Provider

Duration of Activity (Under Normal Circumstances)

1

FAB Investor Representative /Rank and File Employee accomplish and submit RFA Form and supporting documents

Con-Med Officer receives the RFA and records in the logbook

5 minutes

Con Med Officer

Con-Med officer evaluated and Assess the nature of concern/s whether its query or complaints.

5 - 15 minutes

Con-Med officer

Page 43 of 110

Person In-Charge


If queries, Con Med officer answers the queries/concerns If complaints, Con Med officer shall set the initial conference and send due notice to the parties

Page 44 of 110

Con Med Officer

1 day

Con-Med Officer/ Approving Officer


FAB ENTERPRISE DEPARTMENT (FED) Page 45 of 110


FAB ENTERPRISE DEPARTMENT Enterprise Assistance Division ISSUANCE OF BOAT NOTE / AFAB SEAL SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm Who may Avail of the Service Authorized Company Representative / Broker What are the Requirements: 1. Order of Payment Duration: 7 minutes How to Avail of the Service: Step

Zone Enterprise

Service Provider

DURATION OF ACTIVITY

PERSON IN CHARGE

1

Fill out order of payment form fofr Boat Note / AFAB Seal

AFAB Officer issues order of payment for Boat Note / AFAB Seal

2 minutes

EAD Staff

2

Pays to cashier

Process payment and issue Official Receipt

2 minutes

Cashier

3

Present Official Receipt

Encode data on system

2 minutes

EAD Staff

4

Receives Boat Note / AFAB Seal

Issues Boat Note / AFAB Seal

1 minute

EAD Staff

End of Transaction

Page 46 of 110

FEES

FORMS Order of Payment

Boat Note P24/set AFAB Seal - P24/pc


FAB ENTERPRISE DEPARTMENT Enterprise Assistance Division DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS AFAB FORM 8105 / Farm In SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break WHO MAY AVAIL OF THE SERVICE Authorized Company Representative / Broker WHAT ARE THE REQUIREMENTS: Duly accomplished Farm-In Permit (AFAB Form 8105) Sales Invoice Delivery Receipts Purchase Order Packing List 8106 Form (if goods came from another zone) Letter of Authority (if applicable) DURATION: 30 Minutes

24 / 7 Examination

HOW TO AVAIL OF THE SERVICE Step 1

Zone enterprise Zone Enterprise files AFAB form 8105 with: * Letter of Authority (if applicable) * Delivery Receipt * Sales Invoice Other Pertinent Documents required * by AFAB

Page 47 of 110

Service Provider

DURATION OF ACTIVITY

PERSON IN CHARGE

*

Accuracy of information * Compliance with regulations

FORM AFAB Form 8105

AFAB recommending Officer evaluates: * Authorized signatory * Nature of goods with respect to LOA * Purpose

FEES

10 minutes

EAD Staff


2

AFAB Officer assigns Control Number If it needs further review, FAB Enterprise complies with other requirements which may include: * Submission of other document * Reason and nature of disapproval

19 minutes

If it does not need further review, AFAB Recommending Officer signs AFAB Form 8105 and AFAB Approving Officer: * Undertakes final review * Approves and signs AFAB Form 8105 * Released approved farm-in docs 3

Recieves approved Farm-In Documents

Released approved Farm-In Documents AFAB Approving Officer assigns document examiner Examines the goods with supporting * documents * Releases the goods and the documents *

* Examiner signs the inspection clearance End of Transaction

FAB ENTERPRISE DEPARTMENT Page 48 of 110

1 minute

Recommending Officer / Approving Officer


Enterprise Assistance Division DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS AFAB FORM 8106 / Farm Out SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break 24/7 Examination WHO MAY AVAIL OF THE SERVICE Authorized Company Representative / Broker WHAT ARE THE REQUIREMENTS Duly accomplished Farm Out Permit (AFAB Form 8106) Letter of Authority (for indirect export/constructive export local sales and sub-contract) Scrap disposal Surety Bond Delivery Receipts Commercial Invoice AFAB Boat Note (With AFAB Police Escort) DURATION: 30 Minutes HOW TO AVAIL OF THE SERVICE STEP 1

ZONE ENTERPRISE Fill out order of payment form for Farm Out Permit

SERVICE PROVIDER

Pays to Cashier

PERSON IN CHARGE

2 minutes

EAD Staff

FEES

Process payment and issue Official Receipt

2 minutes

Cashier

Order of Payment Constructive Export : Below $10,000 P180.00 Above $10,000 P360.00 Scrap - P500.00 Local Sales -

Page 49 of 110

FORMS

AFAB Officer issues order of payment for Constructive Export, Local Sales or Scrap Disposal

2

DURATION OF ACTIVITY


computed based on the percentage indicated in the LOA.

3

Zone Enterprise files AFAB Form 8106 with: Official Receipt (If * applicable) Letter of Authority * (Constructive Export, Local Sales, Subcontracting and Scrap disposal) * Surety Bond (if applicable) * Delivery receipt * Sales Invoice Other Pertinent Documents * required by AFAB

4

AFAB Recommends Officer evaluates: * * * * *

Authorized signatory Nature of goods with respect to LOA pupose

10 minutes

Accuracy of information Compliance with regulations Purpose of bring out

AFAB Officer assigns Control Number and record If it needs further review, Zone Enterprise complies with other requirements which may include: * Submission of other documents * Reason and nature of disapproval If it does not need further review, AFAB Recommending Officer signs AFAB Form 8106 and AFAB Approving Officer: * Undertakes final review Approves and signs AFAB Form * 8106

Page 50 of 110

AFAB Form 8106

5 minutes

Recomme nding Officer / Approving Officer


5

Request for examiner

AFAB Officer assigns examiner * Examines the goods with documents

6

Receives for approved Farm-Out Documents

Released approved Farm-Out Documents, signs the clearance End of Transaction

FAB ENTERPRISE DEPARTMENT Enterprise Assistance Division Page 51 of 110

1 minute

EAD Staff

10 minutes

EAD Staff


DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS AFAB FORM 8110 / Sample Permit SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break Who May Avail of the Service Authorized Company Representative / Broker What are the Requirements Duly accomplished Sample Permit (AFAB Form 8110) Commercial Invoice Packing List Duration:30 minutes

24/7 Examination

How to Avail of the Service Step 1

Zone Enterprise Zone Enterprise files AFAB Form 8110 with:

Service Provider

Invoice

*

Authorized signatory

*

Packing List

*

Nature of goods

*

Delivery Receipt Other Pertinent Documents required by AFAB

*

Purpose

*

Accuracy of information

AFAB Officer assigns Control Number If it does not need further review, AFAB Recommending Officer signs

Page 52 of 110

Fees

Form

AFAB Form 8110 12 minutes

If it needs further review, Zone Enterprise complies with other requirements which may include: * Submission of other documents * Reason and nature of disapproval 2

Person In Charge

AFAB Recommending Officer evaluates:

*

*

Duratio n of Activity

17 minutes


AFAB Form 8110 and AFAB Approving Officer: *

Undertakes final review

*

Approves and signs AFAB Form 8110

Examiner approved sample permit 3

Receives approved Sample Permit

Released approved Sample Permit End of Transaction

FAB ENTERPRISE DEPARTMENT Enterprise Assistance Division Page 53 of 110

1 minute


DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS AFAB FORM 8112 / Intrazone Sale SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break WHO MAY AVAIL OF THE SERVICE Authorized Company Representative / Broker WHAT ARE THE REQUIREMENTS Duly accomplished Intrazone Sales Permit (AFAB Form 8112) Letter of Authority Commercial Invoice Packing List DURATION: 30 minutes

24/7 Examination

HOW TO AVAIL OF THE SERVICE Step

Zone Enterprise

Service Provider

1

Fill out order of payment form for Intrazone sales permit

AFAB Officer issues order of payment Intrazone sales permit

2

Pays to cashier

Process payment and issue Official Receipt

3

Zone Enterprise files AFAB Form 8112 with: *

Official Receipt

*

Letter of Authority

*

Delivery Receipt Other Pertinent Documents required by AFAB

* 4 Page 54 of 110

Duration of Activity 5 minutes 5 minutes

Person In Charge

Intrazone Sale Cashier

Below $10,000 - P108.00 Above $10,000- P360.00 AFAB Form 8112

10 minutes

Recommendin g Officer / Approving Officer

8

EAD Staff

* Accuracy of information

AFAB Officer assigns Control Number

Form Order of Payment

EAD Staff

AFAB Recommending Officer evaluates: * Authorized signatory Nature of goods with respect to LOA * purpose

Fees


minutes

If it needs further review, Zone Enterprise complies with other requirements which may include: If it does not need further review, AFAB Recommending Officer signs AFAB Form 8112 and AFAB Approving Officer: * Undertakes final review * Approves and signs AFAB Form 8112 5

Request for examiner

AFAB assigns examiner

2 minute

EAD Staff

6

Receives approved Intrazone Permit

Released approved Intrazone Permit

1 minute

EAD Staff

End of Transaction

FAB ENTERPRISE DEPARTMENT Page 55 of 110


Enterprise Assistance Division DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS Intrazone Transfer Form SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break WHO MAY AVAIL OF THE SERVICE Authorized Company Representative / Broker WHAT ARE THE REQUIREMENTS Duly accomplished Intrazone Transfer Form Delivery Receipt Other Pertinent Documents required by AFAB LOA (if applicable) DURATION: 30 minutes Step

1

24/7 Examination

Zone Enterprise

Zone Enterprise files AFAB Form 8112 with:

Service Provider

Delivery Receipt

*

Authorized signatory

*

Letter of Authority Other Pertinent Documents required by AFAB

*

Nature of goods with respect to LOA purpose

*

Accuracy of information

2

AFAB Officer assigns Control Number If it needs further review, Zone Enterprise complies with other requirements which may include: If it does not need further review, AFAB Recommending Officer signs AFAB Form 8112 and AFAB Approving Officer:

Page 56 of 110

Person In Charge

10 minutes

Recomm ending Officer / Approvi ng Officer

5 minutes

EAD Staff

AFAB Recommending Officer evaluates:

*

*

Duration of Activity

Fees

Form AFAB Form 8112


3

Request for examiner

* Receieves approved AFAB Form 8112

Undertakes final review

*

Approves and signs AFAB Form 8112

AFAB assigns examiner *

4

*

Enterprise Assistance Division Page 57 of 110

EAD Staff

1 minute

EAD Staff

Examiner inspect the goods and the documents Examiner Signs the AFAB Form 8112 (Transfer Permit)

Released approved AFAB Form 8112 (Transfer Permit) End of Transaction

FAB ENTERPRISE DEPARTMENT

14 minute


DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS Export Declaration SCHEDULE OF AVAILABILITY OF SERVICE Monday – Friday 8:00am – 5:00 pm without Noon Break WHO MAY AVAIL OF THE SERVICE Authorized Company Representative / Broker WHAT ARE THE REQUIREMENTS Duly accomplished Export Declaration Commercial Invoice Packing list signed Authorized signatory Letter of Authority (if applicable) Other pertinent documents required by AFAB DURATION: 30 minutes

24/7 Examination

HOW TO AVAIL OF THE SERVICE Steps 1

Zone Enterprise Files accomplished Export Declaration (ED-DTI Form) with :

Service Provider AFAB Recommending Officer evaluates *

Authorized signatory

*

Sales Invoice

*

Items within allowable exportable goods

*

Packing List

*

Accuracy of supporting documents

* *

Bill of Lading / Airway Bill Letter of Authority (if applicable)

*

LOA (if applicable)

*

Other Pertinent Documents required by AFAB

If it needs further evaluation review, Zone Enterprise complies with other requirements which may include:

Page 58 of 110

*

Clearance from other government agencies

*

Request for Letter of Authority applicable for exportation of goods

* *

Submission of other documents Reasons and nature of disapproval

DURATIO N OF ACTIVITY 25 Minutes

PERSON INCHARGE Recommen ding Officer / Approving Officer

FEES

FORMS Export Declara tion


If it does not need further review, AFAB Approving Officer: * Undertakes final review *

2

Receives approved Export Declaration

Signs Export Declaration

Released approved Export Delaration End of Transaction

FAB ENTERPRISE DEPARTMENT Enterprise Registration Division Page 59 of 110

1 Minute

EAD Staff


AWARD OF SPACE AND ISSUANCE OF LEASE CONTRACT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Those who want to lease office spaces in the FAB WHAT ARE THE REQUIREMENTS: Letter of Intent Steps

Applicant / requestor

Service provider

1

Applicant submits Letter of Intent

ERD receives the LOI from the applicant

2

ERD forwards the request to the Corporate Planning Dept.

3

ERD forwards the locational clearance to the Infrastructure and Maintenance Dept.

4

ERD forwards pertinent data to the Legal Dept.

The Corporate Planning Dept. grants the locational clearance to the applicant The Infrastructure and Maintenance Dept. does the area measurement The Legal Dept. finalizes the lease contract

5

ERD releases the lease contract to the applicant

Duration of activity 30 seconds

Person in charge ERD Staff

n/a

n/a

half day

CPD Staff

n/a

n/a

2 days

IMD Staff

n/a

n/a

2 weeks

Legal Department ERD Staff

n/a

n/a

n/a

n/a

30 seconds

END OF TRANSACTION

FAB ENTERPRISE DEPARTMENT Enterprise Registration Division Page 60 of 110

Fees

Form


ISSUANCE OF SPECIAL PERMIT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Commercial establishments whose main business activity is solely to deliver or supply goods; business offices are not usually within AFAB’s jurisdiction WHAT ARE THE REQUIREMENTS: 1. DTI or SEC Registration 2. BIR Registration 3. Income Tax Return 4. Photo (passport size) of applicant 5. Barangay Clearance 6. Police Clearance 7. Other documents required depending on business activity HOW TO AVAIL OF THE SERVICE: Steps

Applicant / requestor

1

Applicant files accomplished form with requirements

2

ERD Personnel checks the completeness of documents Upon receipt of completed documents, ERD validates documents and issues order of payment Applicant pays at the cashier and gets police clearance

3 4

Page 61 of 110

Service provider ERD receives the accomplished form with requirements

Duration of activity 30 seconds 5 mins

Cashier issues O.R.

10 mins

Person in charge ERD Staff ERD Staff ERD Staff Cashier & Police

Fees

Form

n/a

n/a

n/a

n/a

n/a

n/a

Special Permit Fee Truck/Van/Pick-up Tricycle and all other delivery vehicles Garbage Fee Sanitary Permit Fee

Php 1,200.00 Php 240.00 Php 90.00 Php 90.00


Police Clearance Fee Service/Filing Fee 5

Applicant submits the form to the ERD for subsequent issuance of Special Permit

FAB ENTERPRISE DEPARTMENT Enterprise Registration Division Page 62 of 110

ERD receives forum & 10 minutes prepares permit for signature END OF TRANSACTION

ERD Staff

Php 60.00 Php 120.00


ISSUANCE OF BUSINESS PERMIT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Commercial establishments with physical presence inside the FAB and is not under the category of Accreditation. (kiosks, canteens, cafeteria and the like) WHAT ARE THE REQUIREMENTS: 1. Duly Accomplished Application Form 2. DTI or SEC Registration 3. BIR Registration Certificate 4. Passport-sized photo 5. Brgy. Clearance 6. FAB Police Clearance 7. Clearance from AFAB Medical Officer 8. Clearance from AFAB Finance Department 9. Clearance from AFAB Residents Division 10. Clearance from AFAB Environmental & Utilities Division 11. Clearance from AFAB Infrastructure and Maintenance Division 12. Clearance from TRANSCO 13. T.I.N. 14. CTC 15. Other documents required depending on business activity HOW TO AVAIL OF THE SERVICE: Steps 1 2 3

Applicant / requestor Applicant submits letter of Intent to put up a business in the FAB Applicant is given the application form for Business Permit Applicant files accomplished form with requirements and signed clearances

Page 63 of 110

Service provider ERD receives the LOI from the applicant

Duration of activity 30 seconds 30 seconds

ERD receives the form together with the attachments

30 seconds

Person in charge ERD Staff ERD Staff ERD Staff

Fees

Form

n/a

n/a

n/a

n/a

n/a

n/a


4

ERD checks, validates the documents

5 6

ERD issues order of payment Cashier issues O.R.

7

Applicant pays at the cashier and gets police clearance

Applicant submits the form to ERD for subsequent issuance of Business Permit

FAB ENTERPRISE DEPARTMENT Page 64 of 110

ERD receives the form and prepares Business Permit for signature

5 mins 5 mins

10 mins

ERD Staff Cashier & Police

ERD Staff

n/a

n/a

Business Permit Fee Eateries Dry goods & Variety Stores Wet Market Stalls Grocery Bakeshop Service Shop General Merchandise Sari-Sari Store Accounting/ Auditing Firms & all other persons/entities engaged in the profession Advertising/ General Services Garbage Fee Sanitary Permit Fee Police Clearance Fee Service/Filing Fee n/a

n/a Php 600.00 Php 480.00 Php 360.00 Php 840.00 Php 600.00 Php 360.00 Php 480.00 Php 480.00 Php 2,400.00

Php 2,400.00 Php 90.00 Php 90.00 Php 60.00 Php 120.00 n/a


Enterprise Registration Division ISSUANCE OF BUSINESS PERMIT (RENEWAL) SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. REQUIREMENTS 1. Income Tax Return 2. Brgy. Clearance 3. FAB Police Clearance 4. Clearance from Residents Division 5. Clearance from the Sanitary Inspector 6. Clearance from Environmental & Utilities Division 7. Clearance from Infrastructure & Maintenance Division 8. Clearance from Finance Department 9. CTC 10. Other documents required depending on business activity HOW TO AVAIL OF THE SERVICE: Steps 1 2

Applicant / requestor Applicant is given the application form for renewal of business permit Applicant files accomplished form with requirements and signed clearances

4 5 6 7

Applicant pays at the cashier and gets police clearance Applicant pays at the cashier and gets police clearance Page 65 of 110

Service provider

Duration of activity 30 seconds

ERD receives the form together with the attachments ERD checks, validates the documents ERD issues order of payment

30 seconds

Cashier issues O.R.

5 mins

Cashier issues O.R.

5 mins

5 mins 5 mins

Person in charge ERD Staff ERD Staff ERD Staff ERD Staff Cashier & Police Cashier & Police

Fees

Form

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Business Permit Fee

n/a

Eateries

Php 600.00

n/a


Dry goods & Variety Stores Wet Market Stalls Grocery Bakeshop Service Shop General Merchandise Sari-Sari Store Accounting/ Auditing Firms & all other persons/entities engaged in the profession Advertising/ General Services

Garbage Fee Sanitary Permit Fee Police Clearance Fee Service/Filing Fee 8

Applicant submits the form to ERD for subsequent issuance of Business Permit

FAB ENTERPRISE DEPARTMENT Enterprise Registration Division Page 66 of 110

ERD receives the form and prepares Business Permit for signature

10 mins

ERD Staff

n/a

Php 480.00 Php 360.00 Php 840.00 Php 600.00 Php 360.00 Php 480.00 Php 480.00 Php 2,400.00

Php 2,400.00

Php 90.00 Php 90.00 Php 60.00 Php 120.00 n/a


ISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Locators – enterprises, restaurants WHAT ARE THE REQUIREMENTS: 1. Letter of Intent accompanied by this form

2. Board Resolution of duly authorized representative/ signatory 3. Certified true copy of Business Registration (Securities and Exchange Commission (SEC) Papers, License to transact business in the Phils., DTI

Registration 4. Resume of stockholders & Key Management Officer 5. Proof of Financial Capability ( any of the ff.): •Latest audited financial statements of enterprise •Latest income tax return of enterprise •Verifiable Bank Certification of deposits or approved loan or credit line; if equity financing is less than total project cost

6. Formalities (licenses, permits, etc.) 7. Brochures 8. Other documents required depending on business activity RENEWAL OF REGISTRATION REQUIRED DOCUMENTS: 1. Board Resolution of duly authorized representative 2. Resume of Stockholders & Key Management Officers 3. Clearances from: •AFAB’s Finance Department •AFAB’s Environmental & Utilities Division •Other Gov’t Agencies (DENR, BFAD, etc) 4. Financial Documents •Latest audited financial statements of enterprise •Latest Income Tax Return of enterprise 5. Other documents required depending on business activity

Page 67 of 110


Steps

Applicant / requestor

Service provider

Duration of activity 30 seconds

1

Applicant submits accomplished FAB Form to ERD

ERD receives the accomplished FAB Form to ERD

3

Applicant pays P3,600 as application fee at the cashier

Cashier issues O.R.

5 mins.

ERD Personnel checks the completeness of documents; after checking the documents ERD validates documents and begins evaluation Reviewed applications are presented to the Governance Committee which shall recommend approval/disapproval of application FAB Enterprise Dept. secures Board of Directors’ Approval Cashier issues O.R. FAB prepares Certificate of Registration (COR), Registration Agreement and Lease/Sublease Contract for signature

10 mins.

5

6

7 8 10

Applicant pays the Registration Fee

*BEZ does not process registration, all registrations are in Manila

FAB ENTERPRISE DEPARTMENT Enterprise Registration Division Page 68 of 110

Person in charge ERD Staff

Fees n/a P3,600.00

ERD Staff

n/a

1 week

n/a

1 week

n/a

5 mins 2 weeks

Cashier ERD Staff

P 6,000.00

Form FAB Application Form


ISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE (RENEWAL) SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHAT ARE THE REQUIREMENTS: 1. Board Resolution of duly authorized representative 2. Resume of Stockholders & Key Management Officers 3. Clearances from: •AFAB’s Finance Department •AFAB’s Environmental & Utilities Division •Other Gov’t Agencies (DENR, BFAD, etc) 4. Financial Documents •Latest audited financial statements of enterprise •Latest Income Tax Return of enterprise 5. Other documents required depending on business activity Steps 1

Applicant / requestor Applicant submits accomplished FAB Form to ERD

3

4 5

Page 69 of 110

Service provider

Duration of activity

ERD receives the accomplished FAB Form to ERD

30 seconds

ERD Personnel checks the completeness of documents; after checking the documents ERD validates documents and begins evaluation ERD submits the evaluated application and COR to the DM for final evaluation and review ERD prepares Certificate of Registration (COR) for review

10 mins.

Person in charge ERD Staff ERD Staff

ERD Staff 10 mins.

Fees n/a n/a

Form FAB Application Form


6

Reviewed applications are presented to the DA for Operations who shall recommend approval of application by the Chairman & Administrator ERD forwards Certificate of Registration (COR)for signature

7

*BEZ does not have renewal of Registration

Page 70 of 110

1 day

5mins.

n/a

ERD Staff


FAB ENTERPRISE DEPARTMENT Enterprise Registration Division ISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Service providers under the following categories are required to file for accreditation with the Authority of the Freeport Area of Bataan: 1. Customs Brokerage; 2. Freight Forwarding; 3. Courier Services; 4. Trucking/Hauling; 5. Waste Management; 6. Scrap Buying; 7. Security Agency; 8. Manpower Agency; 9. Insurance Agency; and 10. Contractors. WHAT ARE THE REQUIREMENTS: 1. Letter of Intent 2. Company Profile 3. List of Company Officers 4. Personal History Statement of Principal Officers 5. Articles of Incorporation and By-Laws 6. Certified True Copy of BOC Registration 7. Certified True Copy of DTI Registration 8. Certified True Copy of SEC Registration 9. Certified True Copy of CDA Certificate Of Registration 10. BIR Certificate of Registration 11. Certified True Copy of Latest ITR 12. Latest Audited financial statements or Certificate of Accounts from the Branch Manager 13. Certified True Copy of SSS Certificate of Membership 14. Certified True Copy of Pag-Ibig Certificate 15. Certified True Copy of Philhealth Certificate Page 71 of 110


16. Certified True Copy of DOLE Registration Rule 1020 of OSHS 17. Mayor’s Permit (if outside FAB) 18. Lease Contract (if inside FAB) 19. List of non-FAB clients 20. List of employees to be assigned in FAB 21. Endorsement/Certification from Locator/Investor 22. Other documents required depending on business activity HOW TO AVAIL OF THE SERVICE: Steps

Applicant / requestor

Service provider

Duration of activity

Person in charge ERD Staff

Fees

P1,200.00

1

Applicant submits application form and attachments to the ERD

ERD receives the application form and attachments

30 seconds

3

Applicant pays P 1,200.00 as application fee and provides ERD personnel a photocopy of the O.R.

Cashier issues O.R.

5 mins

Cashier

Upon receipt of completed documents, ERD validates documents and begins evaluation ERD prepares Certificate of Accreditation(COA) for review ERD submits the evaluated application & COA to the DM for final evaluation and review Reviewed applications are presented to the DA for Operations who shall recommend approval of application by the Chairman Cashier issues O.R.

15 mins.

ERD Staff

5 mins.

Cashier

ERD forwards Certificate of Accreditation for signature

2-3 days

ERD Staff

5

6 7 8

9

Upon approval, applicant pays accreditation fee and provides ERD a photocopy of the O.R.

10

*BEZ does not process accreditation. Applications are processed in Manila Page 72 of 110

FAB Application Form

10 mins. 1 day

Form

ERD Staff

1 day

P 4,800.00


FAB ENTERPRISE DEPARTMENT Enterprise Registration Division ISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE (RENEWAL) SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHAT ARE THE REQUIREMENTS: 1. Letter of Intent to Renew 2. List of Clients served within FAB with completed/ongoing projects of company 3. Certified True Copy of Income Tax Return (ITR) 4. Latest Audited Financial Statement 5. Certified True Copy of Current Contract, Endorsement/ Certification with FAB Locator 6. Certified True Copy of valid DTI Registration 7. Certified True Copy of current PCAB License for general engineering/bldg. services 8. Certificate of Accreditation from the Philippine Shippers Bureau 9. Authority to Operate from the Civil Aviation Authority of the Philippines 10. Annual Permit to Operate/ Clearance from Philippine Ports Authority 11. Certified True Copy of PRC License, Broker’s Bond,PRC ID for customs brokerage 12. Certified True Copy of valid DENR Permit for petroleum, oil sludge, hazardous transporter 13. Certified True Copy of valid FPA License for pest controllers 14. Certified True Copy of valid Phil. Insurance Commission Accreditation 15. Mayor’s Permit (if outside FAB) 16. Lease Contract (if inside FAB)

HOW TO AVAIL OF THE SERVICE: Steps 1

Applicant / requestor Applicant submits application form and attachments to the ERD

3

Page 73 of 110

Service provider

Duration of activity

ERD receives the application form and attachments

30 seconds

Upon receipt of completed documents, ERD validates

15 mins.

Person in charge ERD Staff ERD Staff

Fees

Form FAB Application Form


4 5 6

7

Upon approval, applicant pays renewal fee and provides ERD a photocopy of the O.R.

8

documents and begins evaluation ERD prepares Certificate of Accreditation (COA) for review ERD submits the evaluated application & COA to the DM for final evaluation and review Reviewed applications are presented to the DA for Operations who shall recommend approval of application by the Chairman Cashier issues O.R. ERD forwards Certificate of Accreditation for signature

*BEZ does not process accreditation

Page 74 of 110

10mins. 1 day

ERD Staff

1 day

5 mins.

Cashier

2-3 days

ERD Staff

P 3,600.00


FREEPORT FACILITIES DEPARTMENT (FFD) Page 75 of 110


FAB FREEPORT FACILITIES DEPARTMENT Environmental and Utilities Division PROCESSING OF HAZARDOUS WASTE FOR EXIT FROM AFAB Schedule of Availability of Services: Monday to Friday 8:00 am to 5:00 pm Who May Avail of the Service: FAB Enterprises duly registered as hazardous waste generator, through their contracted DENR-EMBDENR-EMB Accredited Hazardous Waste Haulers What are the Requirements: 1. Original copy of Permit to Transport or Export Clearance; 2. Original or certified copy of Transporter/Hauler’s EMB Registration Certificate; 3. Seven (7) copies of completely filled-up Uniform Hazardous Manifest Form; 4. Transporter/Hauler’s Personnel Certificate of Training on Hazardous Waste Handling and Transport 5. Transporter/Hauler’s Emergency Response/Contingency Plan 6. Transporter/Hauler’s Emergency response equipment / Personnel protective equipment 7. Properly labeled and contained hazardous waste and vehicle Waste Materials Classified as Hazardous Waste: Hazardous waste listed in Table 1, DENR Administrative Order 36, S. 2004 Duration Approx. 45 minutes (from application to approval of exit from CEZ) Five (5) calendar days from date of exit from BEZ How to Avail of the Service: Step

1

Applicant/client FAB Locator Enterprise or through their contracted Hazardous Waste (HW) Transporter presents the completely filled up HW Manifest form and valid Permit to Transport or Export Clearance to AFA- EUD HW Transporter presents filled

Page 76 of 110

Service provider EUD staff verifies details of HW Manifest form, and authenticity of signatures appearing on the document; EUD staff marks the HW Manifest Form with "APPROVED" stamp, records details in the HW database and assigns control number, EUD retains a copy of the HW Manifest. EUD Technical Staff conducts

Duration of activity (under normal conditions) 3 Minutes

Person in charge EUD Clerical Staff or any other Staff

FISD

Fees

none

Form

HW Manifest Form

HW


2

4

up HW Manifest form and valid Permit to Transport or Export Clearance to FISD Technical Staff for inspection HW Transporter acknowledges the findings of the inspection HW transporter presents the HW manifest to EAD for approval

5

HW Transporter presents to EAD the BOC – approved HW manifest Form for final approval

6

HW transporter returns a copy of the HW manifest that has been duly acknowledged by the HW TSD

3

inspection of the HW and verifies compliance to the requirements of RA 6969 Release of HW manifest to hauler for further processing of the document BOC stamps and signs the HW Manifest Form EAD OIC assigns examiner to check documents and other requirements as well as the HW to be hauled and retains a copy of HW manifest EUD staff records the receipt of the returned HW manifest form in the HW database

30 Minutes

Technical Staff

none

1 Minute Depends on BOC

BOC

3-5 minutes

EAD-OIC

none

5 calendar days

EUD Clerical or any other staff

none

none

END OF TRANSACTION IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

FAB FREEPORT FACILITIES DEPARTMENT Page 77 of 110

Inspectio n Checklist


Environmental and Utilities Division SECURING OF CLEARANCE FOR IMPORTED CHEMICALS & CHEMICAL SUBSTANCES Schedule of Availability of Services: Monday to Friday 8:00 am to 5:00 pm Who May Avail of the Service: FAB Locator Enterprises using chemicals and chemical substances which are sourced from other countries What are the Requirements: 1. AFAB Form 8101 (Application for Import Permit) 2. Material Safety Data Sheet (MSDS) 3. Required license, permits and/or clearance if regulated by other government agencies PNP Firearms and Explosives Division: Original Permit to Unload and Permit to Import Phil. Drug Enforcement Agency (PDEA): Mixture has 30% and above PECS - Original P5-IM License (Importer & End-user) and Special Permit to Import PECS Mixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA 9165 Environmental Management Bureau: Office

Chemicals under Chemical Control Order (CCO) - Original Import Clearance issued by EMB Region 4A Chemicals included in Priority Chemical List (PCL) - Hazardous Waste Generator's ID Registration Recyclable materials containing hazardous substances - Original Import Clearance issued by EMB Central Office

Duration: Ten (10) minutes How to Avail of the Service

Step

1

Applicant/client FAB Locator Enterprise, through their authorized Processor, submits to FISD PEZA Form 8101 together with the required documents Processor presents all the

Page 78 of 110

Service provider EUD Technical Staff evaluates if the chemical/chemical mixture is included in regulated chemical list EUD Technical Staff evaluates the

Duration of activity (under normal conditions) 1-5 Minutes

Person in charge

Fees

EUD Technical Staff

none

Form

AFAB Form 8101


2

required license, permits and/or clearance if upon evaluation, it was determined that it is regulated by other government agencies

3

4 5

Processor submits a photocopy of the cleared PEZA Form 8101

validity of the license, permits and/or clearance and verifies whether the allowed quantity is not exceeded EUD Staff records details in the EUD Chemical Data Base, marks the document with "CLEARED" stamp and indicates current date, time and control number EUD Technical Staff affixes his/her signature in the PEZA Form 8101 and releases the document EUD accepts the photocopy of the document for record keeping

1 Minute

EUD Technical Staff

none

2 Minutes

EUD Clerical Staff

none

1 Minute

EUD Technical Staff

none

1 Minute

EUD Clerical Staff

none

END OF TRANSACTION IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

FAB FREEPORT FACILITIES DEPARTMENT Page 79 of 110


Environmental and Utilities Division SECURING OF CLEARANCE FOR LOCALLY PURCHASED CHEMICALS AND CHEMICAL SUBSTANCES Schedule of Availability of Services: Monday to Friday 8:00 am to 5:00 pm Who May Avail of the Service: Local chemical suppliers of FAB Locator Enterprises What are the Requirements: 1. Delivery Receipt/Sales Invoice 2. Material Safety Data Sheet (MSDS) 3. Required license, permits and/or clearance if regulated by other government agencies PNP Firearms and Explosives Division: (Chemical Supplier) Phil. Drug Enforcement Agency (PDEA): Enterprise);

9165 Environmental Management Bureau:

Original Permit to Purchase (CEZ Locator Enterprise); Original Permit to Purchase Locally/Transfer/Move Explosives Mixture has 30% and above PECS - Original P-3 or P5-I License and Special Permit to Import PECS (CEZ Locator Original P-4, P-5-C or P-5-I License (Chemical Supplier) Mixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA Chemicals under Chemical Control Order (CCO) - Original CCO Registration (CEZ Locator Enterprise) Chemicals included in Priority Chemical List (PCL) - Hazardous Waste Generator's ID Registration

Duration: Ten (10) minutes How to Avail of the Service

Step

1

Applicant/client Chemical Supplier presents to FISD the Delivery Receipt/Sales Invoice stamped w/ “LOCAL CHEMICAL DELIVERY” by AFAB Guard Stamp together with the required documents

Page 80 of 110

Service provider EUD Technical Staff evaluates if the chemical/chemical mixture is included in regulated chemical list

Duration of activity (under normal conditions) 1-5 Minutes

Person in charge

Fees

Form

EUD Technical Staff

none

n/ a


2

Chemical Supplier presents all the required license, permits and/or clearance if upon evaluation, it was determined that it regulated by other government agencies

3

4

5

Processor submits a photocopy of the cleared AFAB Form 8101

EUD Technical Staff evaluates the validity of the license, permits and/or clearance and verifies whether the allowed quantity is not exceeded EUD Staff records details in the FISD Chemical Data Base, marks the document with "CLEARED" stamp and indicates current date, time and control number EUD Technical Staff affixes his/her signature in the Delivery Receipt/Sales Invoice and releases the document EUD accepts the photocopy of the document for record keeping

1 Minute

EUD Clerical Staff

none

2 Minutes

EUD Clerical Staff

none

1 Minute

EUD Technical Staff

none

1 Minute

EUD Clerical Staff

none

END OF TRANSACTION IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

FAB FREEPORT FACILITIES DEPARTMENT Environmental and Utilities Division Page 81 of 110


PROCESSING OF “RESIDUAL WASTE GATE PASS� Schedule of Availability of Service: Monday to Sunday 8:00 am - 5:00 pm (Advanced processing may be allowed upon the approval of the Zone Administrator) Who may avail of the service: FAB Enterprises through their contracted FAB-registered Residual Waste Haulers What are the requirements: 1. Four (4) copies of duly accomplished AFAB Residual Waste Disposal Gate Pass 2. Specimen signature/s of authorized personnel of the FAB Locator Enterprises and Residual Waste Hauler 3. Residual waste personnel proof of attendance to solid waste training 4. Original or certified true copy of AFAB Certificate of Registration as Residual Waste Hauler 5. Residual Waste Hauler Vehicle Pass Cut-off Time for Submission of Requests: 5:00 PM Duration Approx. 22 minutes (from application to approval of exit from FAB) Thirty (30) calendar days from date of exit from FAB How to Avail of the Service

Step

1

2 3

Applicant/client

Service provider

Residual Waste (RW) Hauler presents RW Disposal Gate Pass to FAB EUD or to the on duty Fire Control Unit Personnel.

EUD staff verifies details of RW Gate Pass, and authenticity of signatures appearing on the document; marks gate pass with "APPROVED" & "INSPECTED" stamps, records details on the Solid Waste (SW) database and assigns control number. FCU retains a copy of the gate pass bearing the initial of the attending personnel

RW Hauler presents the Gate Pass to the on duty Fire control Unit Personnel for inspection

On duty FCU Personnel inspects the items loaded on the collection vehicle.

RW Hauler presents the Gate Pass

EUD Chief or his authorized representative conducts checking of the documents and other

Page 82 of 110

Duration of activity (under normal conditions)

3 Minutes

15 Minutes

1-3 minutes

Person in charge

Fees

Form

Fire Control Unit on duty personnel

none

Residual waste gate pass

Fire Control Unit on duty personnel Fire Control Unit on duty

none

none


to BOC for clearance

4

RW Hauler returns a copy of the Gate Pass with the acknowledgement of the permitted disposal facility that the hauled waste has been brought to their facility

requirements, approves and signs the Gate Pass FISD Staff records the receipt of the returned Gate Pass in the SW database

END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENT Page 83 of 110

personnel 30 Days

EUD Staff

none


Environmental and Utilities Division PROCESSING OF “PERMIT TO DISCHARGE TO FAB SEWERAGE SYSTEM� Schedule of Availability of Services: Monday to Friday 8:00 am to 5:00 pm Who May Avail of the Service: All FAB Enterprises discharging their industrial and domestic wastewater to the FAB Sewerage System What are the Requirements: 1. Certificate of Connection to FAB Sewerage System 2. As-built Sewerage Plan showing all wastewater sources and connection to FAB Sewerage System 3. Latest result of the effluent analysis conducted by a DENR recognized laboratory showing its compliance with the FAB Effluent Standards 4. Latest Water & Sewerage bill issued by AFAB 5. Process flow of production process generating wastewater, if applicable 6. Process flow of wastewater treatment facility, if applicable 7. For renewal applications, copy of expired Permit to Discharge Duration Two (2) days and twelve (12) minutes How to Avail of the Service

Step

1

Applicant/client FAB Locator Enterprise, through their PCO or authorized representative, submits to EUD the application form for Permit to Discharge together with all the required attachments

2

3

Page 84 of 110

Service provider EUD Staff receives the Application Form and all the attached requirements

EUD Staff evaluates the information provided in the Application Form and all the attached requirements Upon satisfactory complying with the requirements, the EUD Staff prepares the Permit to Discharge and affix his initials

Duration of activity (under normal conditions) 2 Minutes

1 Day

5 Minutes

Person in charge

Fees

Form

EUD Clerical Staff

none

Application Form for Permit to Discharge

EUD Technical Staff

none

EUD Technical Staff


Final evaluation and recommendation of approval of the Permit to Discharge to the AFAB Chairman and Administrator

3

4 5

6

FAB Locator Enterprise, through their PCO or authorized representative, claims the Permit to Discharge and acknowledges receipt of the document by signing in the EUD logbook

Approval of the Permit to Discharge EUD staff records details of the Permit to Discharge in the EUD logbook EUD releases the Permit to Discharge

END OF TRANSACTION

0.5 Day

EUD OIC

0.5 Day

FAB Administrator

2 Minutes

EUD Clerical Staff

none

3 Minutes

EUD Clerical Staff

none

IMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

FAB FREEPORT FACILITIES DEPARTMENT Environmental and Utilities Division Page 85 of 110

none


PROCESSING OF ELECTRO MECHANICAL PERMIT (PERMIT TO OPERATE) SCHEDULE OF AVAILABILITY OF SERVICES: Monday to Friday 8:00 am to 5:00pm WHO MAY AVAIL OF THE SERVICES : FAB Enterprises for their Production equipment WHAT ARE THE REQUIREMENTS: 1. As built mechanical and/or electrical plans 2. Copy of Official Receipt for permit fee

Step 1

2

Applicant/client Upon receipt of notice of inspection from AFAB, the designated safety officer of the locator shall prepare the required as-built plans if significant changes had been made on the machine lay-out (in reference to the preceding year’s inspection) and present the plans during the inspection. Pay the annual electro-mechanical permit fee

3 4

5

Locator claims the permit

Service provider EUD staff to conduct technical safety inspection to assess the safe worthiness of the production equipment of the locator

EUD staff forward the assessment of permit fee to Finance Division for billing Preparation of permits Signing of permits

Releasing of permits

FAB FREEPORT FACILITIES DEPARTMENT Environmental and Utilities Division Page 86 of 110

Duration of activity (under normal conditions) 1 hour

Person in charge

Fees

EUD Technical staff

To be determined after assessment of permit fees

10 mins.

EUD staff

15mins. 30mins.

EUD staff EUD Chief, Bldg. Official and Chairman & Administrator EUD staff

5 mins. END OF TRANSACTION

Form n/a


PROCESSING OF ENVIRONMENT, HEALTH AND SAFETY CERTIFICATION SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICES : FAB Enterprises that have complied with environmental, health and safety standards of the Philippines WHAT ARE THE REQUIREMENTS: 1. Permits and certificates from other government agencies i.e. DENR, DOLE & DOH 2. Report of corrective measures to deficiency(ies) noted during inspection 3. Copy of Official Receipt for certification fee

Step 1

Applicant/client

Service provider

Files request for environment, health and safety certification

EUD staff to conduct site inspection of the company and its surroundings using permits and certificates from other government agencies as additional references. EUD staff to issue corrective measures to the deficiencies noted

2 3

Locator to undertake corrective measures to the deficiencies noted

4

5

Locator to pay certification fee

6 7.

Locator claims the certification

Page 87 of 110

30 min.

Person in charge EUD Technical staff

EUD staff

1-5 days EUD staff conduct follow inspection to 1 hour check compliance to the recommended corrective measures to be taken by the locator Preparation of environment, health and 20 min. safety certification Signing of the certification 1 min. Releasing of certification 5 min. END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENT Infrastructure and Maintenance Division

Duration of activity (under normal conditions) 1 hour

EUD staff

EUD staff EUD Chief EUD staff

Fees P120.00

Form n/a


ISSUANCE OF CONSTRUCTION AND INSTALLATION PERMIT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Locator or its Authorized representative WHAT ARE THE REQUIREMENTS: Files Application Form  Building/ Sanitary/ Mechanical/ Fencing/ Electrical Forms  Proposed plans, with the provisions to the requirements of Batas Pambansa No.344 signed and sealed by licensed engineers and company owner/ authorized signatory  Photocopy of Certificate of Registration  Photocopy of Registration Agreement  Photocopy of Lease Contract (if applicant is a lessee)  Photocopy of Environmental Compliance Certificate (ECC)  Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory  Structural Design Computations (if applicable) signed and sealed by licensed engineers and company owner/ authorized signatory  Electrical Data Sheet/ Machinery Data Sheet  Photocopy of PRC licensed and PTR of licensed engineer/s  Construction safety policy  Authorization letter from owner (if contractor will process application) DURATION: 92 minutes HOW TO AVAIL OF THE SERVICE: Ste p

Zone Enterprise

Files Application Form - Building/ Sanitary/ Mechanical/Fencing/ Electrical Forms - Proposed plans, with the provisions to the requirements of Batas Pambansa No.344 signed and sealed by licensed engineers and company owner/ authorized signatory - Photocopy of Certificate of Registration - Photocopy of Registration Agreement - Photocopy of Lease Contract (if Applicant is a lessee) Page 88 of 110

Service Provider

Receives signed application Form together with attachments

Duration of Activity (Under Normal Circumstances ) 10 minutes

Person In Charg e IMD Technical Staff

Fee s

For m

Building/ Sanitary/ Mechanical/ Fencing/ Electrical Forms


2

- Photocopy of Environmental Compliance Certificate (ECC) - Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory - Structural Design Computations (if applicable) signed and sealed by licensed engineers and company owner/ authorized signatory - Electrical Data Sheet/ Machinery Data Sheet - Photocopy of PRC licensed and PTR of licensed engineer/s - Construction safety policy - Authorization letter from owner (if contractor will process application)

Evaluates application Form, plans and requirements

30 minutes

IMD Technical Staff

If documents are complete, process application

3

4 5

Pays to cashier (by applicant)

6

Present Photocopy of Official Receipt

Page 89 of 110

If documents are not complete, return application form to client. Prepare assessment of Permits (Building/ Sanitary/ Mechanical/ Fencing/ Electrical) and Encode Forward to Finance Division for billing Process payment and issue Official Receipt Engineering Staff/ Building Official signs Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)

60 minutes

5 minutes 15 minutes

Cashier

5 minutes

IMD Technical Staff

Computed based on the Structure


7

Receives Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)

Released Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)

FAB FREEPORT FACILITIES DEPARTMENT Page 90 of 110

5 minutes

END OF TRANSACTION

IMD Technical Staff


Infrastructure and Maintenance Division ISSUANCE OF PERMIT TO OPERATE __________________________________________________________________________________________________________________________ SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Locator or its Authorized representative WHAT ARE THE REQUIREMENTS: Files Permit-to-Operate/Occupancy Permit  Duly accomplished Certificate of completion Forms (Civil/ Electrical/ Mechanical works) signed and sealed by licensed engineers and company owner/ authorized signatory  AS-BUILT Plans (Architectural/ Structural/ Sanitary/ Mechanical/ Fencing/ Electrical) signed and sealed by licensed engineers and company owner/ authorized signatory  Photocopy of Building/ Sanitary/ Mechanical/ Fencing/ Electrical Permit  Construction Log Book  Electrical Data Sheet/ Machinery Data Sheet  AS-BUILT Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory  Letter of request for final inspection DURATION: 182 minutes HOW TO AVAIL OF THE SERVICE: Ste p 1

Zone Enterprise Files Permit-to Operate/ Occupancy Permit - Duly accomplished Certificate of completion Forms (Civil/ Electrical/ Mechanical works) signed and sealed by licensed engineers and company owner/ authorized signatory - AS-BUILT Plans (Architectural/ Structural/ Sanitary/ Mechanical/ Fencing/ Electrical) signed and sealed by licensed engineers and company owner/ authorized signatory - Photocopy of Building/ Sanitary/ -

Page 91 of 110

Service Provider

Receives letter of request together with attachments

Duration of Activity (Under Normal Circumstances) 5 minutes

Person In Charge IMD Technic al Staff

Fees

Form

Certificate of Completion Forms


2

Mechanical/ Fencing/ Electrical Permit - Construction Log Book - Electrical Data Sheet/ Machinery Data Sheet - AS-BUILT Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory - Letter of request for final inspection

Evaluates submitted requirements

20 minutes

IMD Technic al Staff

90 minutes

IMD Technic al Staff

If documents are complete, schedule inspection. If documents are not complete, return application form to client. Conducts inspection

3 4 5 6

Pays to cashier (by applicant)

7

Present Photocopy of Official Receipt

8

Permit-to-Operate

Prepare assessment of Permits (Building/ Mechanical/ Electrical) and Encode Forward to Finance Division for billing Process payment and issue Official Receipt

45 minutes

15 minutes

Cashier

Prepare Certificate, Eng’g Staff/ Building Official / Zone Administrator signs Permit-toOperate Certificate Released Permit-to-Operate Certificate

20 minutes

IMD Technic al Staff

5 minutes

IMD Technic al Staff

5 minutes

END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENT Page 92 of 110

Compu ted based on the Structu re


Infrastructure and Maintenance Division ISSUANCE OF PERMIT TO OPERATE (RENEWAL) SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Locator or its Authorized representative WHAT ARE THE REQUIREMENTS: Secure Renewal of Electromech PTO & Annual Building Inspection Certificate DURATION: 159 minutes HOW TO AVAIL OF THE SERVICE: Ste p

1

Zone Enterprise

Secure Renewal of Electromech PTO & Annual Building Inspection Certificate

2

Page 93 of 110

Service Provider

EMD Conducts inspection

Duration of Activity (Under Normal Circumstances ) 90 minutes

If FAB locators meet National Building Code, PME & PEE Code requirements, prepare Assessment If FAB locators do not meet National Building Code, PME & PEE Code requirements, EMD advises CEZ locators to carry out corrective measures within specified period, submit detailed report of compliance. Prepare assessment (Building/ Mechanical/ Electrical) and Encode

45 minutes

Person In Charg e IMD Technical Staff

Fee s

For m

Electromech & Annual Building Inspection Certificate


3

Forward Assessment to finance division for billing

5 minutes 15 minutes

4

Pays assessment fee to cashier (by applicant)

Process payment and issue Official Receipt

5

Present Photocopy of Official Receipt

6

Receives Electromech PTO & Annual Building Inspection Certificate

Prepare Certificate, and 20 minutes Eng’g Staff/ Building Official / Zone Administrator signs Electromech & Annual Building Inspection Certificate Release Electromech PTO & 5 minutes Annual Building Inspection Certificate END OF TRANSACTION

Page 94 of 110

IMD Technical Staff Cashier

IMD Technical Staff

IMD Technical Staff

Computed based on the Structure


FAB FREEPORT FACILITIES DEPARTMENT Infrastructure and Maintenance Division PROCESSING OF FIRE SAFETY INSPECTION CERTIFICATE __________________________________________________________________________________________________________________________ Schedule of Availability of Services: Monday to Friday 8:00 am to 5:00 pm Who May Avail of the Service: FAB Locator Enterprises that have complied with fire safety requirements of the Fire Code of the Philippines What are the Requirements: 1. Latest FAB Fire Safety Inspection Report 2. Report of corrective actions made for the noted deficiencies during the Fire Safety Inspection 3. Fire and Life Assessment Report (FALAR) 4. Copy of Official Receipt of Annual Inspection Fee Duration: Ten (10) minutes How to Avail of the Service Step 1

Applicant / client FAB Enterprise, through its Safety Officer or authorized representative, submits to FISD the required documents

Service provider FISD Staff receives the FSIC requirements

2

FISD Staff evaluates the requirements

3

Upon satisfactory complying with the requirements, the FISD Staff prepares the Fire Safety Inspection Certificate and affix his initials

Page 95 of 110

Duration of activity (under normal condition) 1 minute (for pre evaluation)

Person in charge

Fees

Form

IMD Clerical Staff or any other staff

none

n/a

HW Inspection Checklist

0.5 day

IMD Technical Staff

none

5 minutes

IMD Technical Staff

none


4 5 6

7

AFAB Locator Enterprise through their Safety Officer or authorized representative claims the Fire Safety Inspection Certificate and acknowledges receipt of the document by signing in the FISD logbook or the FISD delivers the certificate to the locators

Page 96 of 110

Final evaluation and approval of the Fire Safety Inspection Certificate Countersigning of the Fire safety Inspection Certificate FISD staff records the details of the Fire Safety Inspection Certificate in the FISD logbook EUD releases or delivers the Fire Safety Inspection Certificate

0.5 Day

FISD Chief

none

0.5 Day

FAB Administrator

none

2 Minutes

FISD Clerical Staff or any other staff

none

3-30 minutes

EUD Clerical Staff or EUD Staff

none


FINANCE DEPARTMENT (FD) FAB FINANCE DEPARTMENT Page 97 of 110


PROCESSING OF SUPPLIERS / CONTRACTOR’S CLAIMS FOR PAYMENT SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: SUPPLIERS / CONTRACTORS WHAT ARE THE REQUIREMENTS: SEE BELOW DURATION: HOW TO AVAIL OF THE SERVICE: Step 1

2 3 4 5 6 7

Service Provider Finance Department (FD) prepares Disbursement Voucher (DV) and Budget Utilization Request (BUR) based on: 1.a. Delivery Receipts/Billing Statements with complete supporting documents forwarded by the Administrative Services Department (ASD) for suppliers of goods. 1.b. Billing Statements with the Chairman and Administrator-approved recommendation for payment by Freeport Facilities Department with complete supporting documents for infrastructure project contractors. 1.c. Billing Statements duly reviewed/verified and endorsed by Freeport Facilities Department (for Grounds and Facilities Maintenance Contract, Operation and Maintenance of Water Distribution and Sewerage Collection System and Sewage Treatment Plant Contract, Collection and Disposal of Residual Solid Wastes Contract), Administrative Services Department (for Janitorial Services Contract) or Public Safety and Security Department (for Security Services Contract) with complete supporting documents submitted by service contractors. The Department Manager or the duly authorized representative, Administrative Services Department (ASD), signs box A of the BUR. The Budget Officer or the duly authorized representative, Budget Division, FD signs box B of the BUR. Internal Audit Division pre-audits the DV and its supporting documents. The Department Manager or his duly authorized representative, FD signs box A of the DV The Deputy Administrator, Support Services (DA-SS) or his duly authorized representative approves the DV. FD prepares Check corresponding to the DV.

Page 98 of 110

Duration of Activity

Person In Charge

3-5 mins.

Administrative Services Asst. B

15 mins. per normal transaction

Corp. Budget Specialist A

2 mins.

Department Manager A

5-8 mins.

Administrative Services


Asst B 8 9 10

The Office of the Chairman and Administrator or his duly authorized representative signs the Check. The DA-SS or his duly authorized representative countersigns the Check. The Office of the DA-SS (for Checks P60,000 and above) or FD (for Checks below (60,000) releases the Check to the payee or authorized representative.

FAB FINANCE DEPARTMENT Page 99 of 110


PAYMENT OF RENTALS, WATER BILLS, SEWERAGE, SERVICE, FRANCHISE, ROYALTY AND FACILITIES FEES REQUEST OF CONNECTION OF POWER AND WATER SERVICES ________________________________________________________________________________________________________________________________________________ Step 1 2

Service Provider Secure Payment Order/s from the Finance Department. Proceed to the Cashier’s Counter (Administrative Services Department) for payment.

Duration of Activity 2-3 mins.

Person In Charge Finance Staff

Step 1

Service Provider Secure Reconnection Endorsement Slip/s from the Finance Department. Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be, present Reconnection Endorsement Slip and secure Payment Order for reconnection fee. Proceed to the Cashier’s Counter (ASD) for payment of required fees. Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be and present Official Receipt.

Duration of Activity 3-5 mins.

Person In Charge Finance Staff

2 3 4

Page 100 of 110


ADMINISTRATIVE SERVICES DEPARTMENT (ASD) Page 101 of 110


FAB ADMINISTRATIVE SERVICES DEPARTMENT Cashier PAYMENTS FOR: LOCATOR’S RENTAL COMMERCIAL AND RESIDENTIAL – FINANCE BILLING AND COLLECTION PROCESSING FEES BUSINESS PERMITS, ETC ANNUAL MECHANICAL PERMIT ANNUAL ELECTRICAL PERMIT FUNCTION ROOMS I.D. FEES ______________________________________________________________________________________________________________________________ SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: Locators Lessee Factory Workers Impex Processors WHAT ARE THE REQUIREMENTS: Control Slip / Order of Payments from Concerned Departments DURATION: 1-5 minutes HOW TO AVAIL OF THE SERVICE: Step

1

Applicant / Client

Service Provider

Secure order of payment from concerned department Locators rental and water

Page 102 of 110

Duration of Activity (Under Normal Circumstances )

Person in Charge

Cashier B Finance / Accounting

Fees

Form


2

Commercial and Residential

Finance Billing and Collection

Processing Fees, Etc.

EAD

Business Permits, etc. –

Registration Division

Annual Mechanical Permit

Environmental and Utilities Division

Annual Electrical Permit

Infrastructure and Maintenance Division

Function Rooms

Administrative Services Division

ID Fees

Labor Center

Proceed to Cashier for Payment

Issue an Official Receipt

Page 103 of 110

Auditorium P 1,200.00 / 4 hours AVR P 1,000.00 / hour 1-5 minutes

Cashier B

Official Receipt


PUBLIC SAFETY AND SECURITY DEPARTMENT (PSSD) Page 104 of 110


FAB PUBLIC SAFETY AND SECURITY DEPARTMENT Law Enforcement Division PROCESSING OF AFAB POLICE CLEARANCE _____________________________________________________________________________________________________________________________ SCHEDULE OF AVAILABILITY OF SERVICE MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE: All applicants who are applying for the Locator’s Company, Residents, Employees of the Zone and for those applying for Business Permit and AFAB Vehicle Sticker. WHAT ARE THE REQUIREMENTS: For Employment Barangay Clearance Copy of Official Receipt from AFAB Treasury For AFAB Vehicle Sticker (Locators/Employees Application Form from CSD (Community Services Division) with Approval. Copy of Official Receipt from AFAB Treasury For Business Permit Application form from ESD (Enterprise Services Division) with Approval. DURATION: Twenty (20) Minutes HOW TO AVAIL THE SERVICES STEP

APPLICANT / CLIENT

SERVICE PROVIDER

1

Applicant applying for the Police Clearance present the following requirements For employment - Barangay Clearance For AFAB Decal sticker - Duly accomplished form approved by CSD (Community Services Division)

AFAB Police Admin Staff evaluates the requirements

Page 105 of 110

DURATION OF ACTIVITY (Under Normal Condition) Thirty (30) sec.

PERSON IN CHARGE

FEES

FORM

Duty Admin Staff

None

None


For Business Permit - Duly accomplished form approved by ESD (Enterprise Services Department) 2

Verify Record prior to the issuance of Order of Payment - If She / He has a record pending case or obligation secure first clearance from concerned offices Issuance of Order of Payment to the Applicants applying for police clearance for employment purposes

3

4 5

Applicant Applying for police clearance for employment registers his / her name, date and control number Proceed to Cashier’s Office for payment

Two (2) minutes

Duty Admin Staff

Thirty (30) sec

Duty Admin Staff

One (1) minute Ten (10) minutes

Duty Cashier

None

None

Order of Payment Form

None

Logbook

P60.00 (for employment)

Official Receipt form for AFAB treasury

P160 (for sticker)

6

Applicant presents the Official Receipt to admin staff

7

Thirty (30) seconds Admin staff encodes necessary information to the database

8 9

Proceed to photo both for photo capturing

10

Signs copy of Police Clearance and affix right thumb mark

Print out copy of the Police Clearance

Page 106 of 110

It depends on the business (for business) None

None

One (1) minute

Duty Admin staff

None

None

Thirty (30) seconds One (1) minute

Duty Admin staff Duty Admin staff

None None

None AFAB Police clearance Form AFAB Police clearance Form

Thirty (30) seconds

None


11

Log Control No., date, name address, and affix signature

Thirty (30) seconds

None

12

Admin staff signs the clearance and affix dry seal

Thirty (30) seconds

Duty Admin staff

None

13

Station Commander or authorized representative signs the clearance Admin staff releases the Police Clearance

Thirty (30) seconds

STACOM / Authorized Representative Duty Admin staff

None

14 15

Applicant claims his / her Police Clearance

Thirty (30) seconds Thirty (30) seconds

END OF TRANSACTION

Page 107 of 110

None None

AFAB Police clearance Form AFAB Police Clearance Form AFAB Police clearance Form None


Page 108 of 110


Your feedback is important to help us serve you better. Kindly spare a moment to fill out this questionnaire. Drop in the Suggestion Box after you have finished. Please be informed that all information shall be treated with strict confidentiality.

Personal Details(optional): Name: _____________________________________ Telephone / Mobile No. ______________________________________ Company Name/Name of Employer:

AFAB SERVICES (Please check the box) HAVE WE ATTENDED TO YOUR CONCERN… Very Fast Fast Fairly Fast Slow Very Slow

HAVE YOU RECEIVED SOLUTION/ANSWER… In less than 1 hour Within 1 day Within 2-3 days In 1 week Have not received action/solution

Knowledge on policies and and programs of AFAB Courteous and Friendly Ability to provide answer or solution to issues or problems Proper decorum, clothing and conduct

OFFICE FACILITIES Cleanliness Lighting and Ventilation Service System (Queues, First Come First Serve, etc) Telephone and Website Information Materials (eg. brochure, leaflet, etc)

SUGGESTIONS/COMPLAINTS/COMPLIMENTS:

AFAB SERVICES ARE …

______________________________________ Company Address: ______________________________________

Page 109 of 110

Very Satisfactory Satisfactory Fairly Satisfactory Poor Very Poor

Signature Date

_____________________ _____________________

Very Poor

Poor

Satisfactory Fairly

Customer Service Feedback Form

Satisfactory

AFAB EMPLOYEE SERVICES

Very Satisfactory

PURPOSE OF VISIT TO AFAB


Customer Service Feedback Form Upang lalo pang mapabuti ang aming serbisyo, nais naming malaman ang inyong opinion o kuro-kuro. Mangyari lamang na sagutan ang ilang katanungan tungkol sa aming serbisyo at ihulog ito sa Suggestion Box

Detalye ng Kliyente (opsyonal): Pangalan: ______________________________________ Numero ng Telepono / Mobile No. ______________________________________ Pangalan ng Pinaglilingkuran/Kumpanya: ______________________________________ Address ng Pinaglilingkuran: _____________________________________

Page 110 of 110

NAASIKASO BA NAMIN KAYO NG… Napakabilis Mabilis Tama lang Mabagal Napakabagal ANG INYO BANG IDINULOG SA AMIN AY NABIGYANG LUNAS/ NASAGOT… Sa loob ng di-hihigit sa 1 oras Sa loob ng 1 araw Sa loob ng 2-3 araw Sa loob ng 1 linggo Wala pa ring sagot ang problema ko ANG PAGLILINGKOD NG AFAB AY … Napakahusay Mahusay Tama lang Masama Napakasama

Kaalaman tungkol sa mga patakaran at mga programa ng AFAB Pagiging Magalang at Mabait Kakayahan na magbigay ng kalutasan sa isyu o problema Kaayusan at pananamit ng kawani

PASILIDAD SA LOOB NG AMING TANGGAPAN Kalinisan Ilaw at Bentilasyon Sistema ng Serbisyo (Pila, First Come First Serve, atbp) Telepono at Website Information Materials (eg. brochure, leaflet, atbp)

IBA PANG MUNGKAHI UPANG LALO PANG GUMANDA ANG AMING PAGLILINGKOD

Lagda _____________________ Petsa _____________________

Napakasama

Masama

Puwede na

MGA SERBISYO NG AFAB (Pakitsek lamang ang sagot)

Mahusay

URI NG PAGLILINGKOD NG EMPLEYADO

Napakahusay

DAHILAN NG PAGPUNTA SA AFAB

Citizen's charter  

FAB Citizen's Charter

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