In the Pipeline - Issue 4 - 2012

Page 18

Helping Hand Shared Sales Resource (SSR) isn't a term that will be familiar to many Pirtek customers at the moment. But there is an evergrowing group of Pirtek UK sales managers that assist Pirtek Centres that do not currently have their own dedicated sales team, providing sales and technical support, expert product information and - most importantly - to discuss customer requirements. Last year there were just three Pirtek SSRs; today there are 13, with a further four coming on line in October 2012. To date they have had resounding success across the Pirtek network, aiding 37 Centres, providing national support for 41% of the Centres and helping them generate a 10% growth over the year. They readily share best practice between the Centres, so that the customers Jonathan Michael Pendry Mobile: 07435 783795 Email: jon.pendry@pirtek.co.uk Pirtek Kings Cross, Pirtek Docklands, Pirtek Medway, Pirtek Leyton Iain Brown Mobile: 07435 786456 Email: iain.brown@pirtek.co.uk Pirtek Derby, Pirtek Leicester, Pirtek Peterborough Keith Twigg Mobile: 07436 806190 Email: keith.twigg@pirtek.co.uk Pirtek Southampton, Pirtek Poole Gary Cooling Mobile : 07436 806191 Email: gary.cooling@pirtek.co.uk Pirtek Bradford, Pirtek Leeds, Pirtek Oldham

benefit directly from any innovations. The SSRs can demonstrate new products and services directly to customers and deal with any negative preconceived ideas about Pirtek. The most common yet unfounded complaint is that Pirtek is too expensive. The SSRs are able to do direct price and product comparisons to show this is usually untrue. They are also in the position to negotiate pricing structures, which completely undermine this misconception. It also gives them the opportunity to publicise Pirtek's outstanding service, and the exceptionally good call out times. However, rather than seeing themselves as an additional sales team, the SSRs perceive their role more as customer support as the comments from some of the team demonstrate. . Rory Paskin Mobile: 07834 127001 Email: rory.paskin@pirtek.co.uk Pirtek Bristol, Pirtek Exeter, Pirtek Gloucester Simon Lawrence Mobile: 07725 307635 Email: simon.lawrence@pirtek.co.uk Pirtek Cambridge, Pirtek Luton, Pirtek Milton Keynes Mike Murphy Mobile: 07595 122856 Email: mike.murphy@pirtek.co.uk Pirtek Birmingham, Pirtek Ellesmere Port, Pirtek Shropshire Howard Bull Mobile: 07917 886924 Email: howard.bull@pirtek.co.uk Pirtek Belfast

Steve Newman Mark Wehrle Mobile: 07435 786457 Email: steve.newman@pirtek.co.uk Mobile : 07436 542686 Email: mark.wehrle @pirtek.co.uk Pirtek Basildon, Pirtek Park Royal, Pirtek Thurrock, Pirtek Aberdeen, Pirtek Edinburgh, Pirtek Dundee, Pirtek Kinross PirtekWatford Nick Edwards Mobile : 07912 952311 Email: nick.edwards @pirtek.co.uk Pirtek Southampton

Arkin Unlu Mobile: 07436 542687 Email: arkin.unlu@pirtek.co.uk Pirtek Erith, Pirtek Isleworth, Pirtek Greenwich, Pirtek Mitcham

Ray Sowden Mobile : 07595 123335 Email: ray.sowden @pirtek.co.uk Pirtek Oxford, Pirtek Reading, Pirtek Swindon

Iain Brown Mobile: 07435 786456 Email: iain.brown@pirtek.co.uk Pirtek Derby, Pirtek Leicester, Pirtek Peterborough

www.pirtek-europe.com


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In the Pipeline - Issue 4 - 2012 by Mark Anthony - Issuu