STAYING SAFE OVERSEAS A guide to help keep you and your family safe during your time overseas
Protect to Enable
STAYING STAYING SAFE SAFE OVERSEAS OVERSEAS
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NTRODUCTION INTRODUCTION
This b This ooklet b ooklet offers offers sou nd,sou pra nd, ctical pra ctical adviceadvice on a broad on a broad range range of safety of safety and security sit uatisit onuati s that might en c ou nt over as . se as . and security on syou that you might ener c ou nt erseover
C olleag C ue olleag s and ue stheir and families their families can face can aface widea range wide range of threats of threats to their to their security. Ev er y wher is different; levels levels of crime and violence vary vary security. Ev erey wher e is different; of crime and violence greatlygreatly from Post Post, addition to theto(unli y) kel risky)ofrisk getting from to Post to in Post, in addition thekel (unli of getting caughtcaught up in aup te rr strrattack. in ori a te ori st attack.
We can’t We gcan’t uara nte g uara e absolute nte e a bsolute safety,safety, but you but can you su can bstasu ntially bsta ntially reducereduce the the likeli hlikeli ood of becoming a victim by being aware aware of the of risks, adapting to h ood of becoming a victim by being the risks, adapting to the e nvi on m e nt, and taking sensible pr eons cauti the e nvi r on m e rnt, and taking sensible pr e cauti . ons .
When you When arrive you at arrive Post,ateven Post,ifeven only if foronly a short for avisit, shortitvisit, is important it is important that you that you receivereceive a security briefing from the Post Security OfficerOfficer (PSO). (PSO). a security briefing from the Post Security
This booklet This booklet complements complements the range the of range security of security coursescourses provided provided by ESD.byItESD. is It is important that you attend the relevant the relevant pre-deployment pre-deployment courses,courses, which can which be can found be found important that you attend on the FCO DiploHub/FCO GLO. Alternatively, please contact on the FCO DiploHub/FCO GLO. Alternatively, please contact security.direct@fco.gov.uk security.direct@fco.gov.uk for advice. for advice.
The aim The of aim this of booklet this booklet is to: is to:
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hig•hlight hig hlight the p ote thential p otethreats; ntial threats;
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outline • outline the range the range of sec urity of secmeasures urity measures and give andpracti give cal practi advice cal advice to to help tohelp keeptoyou and your safe ovsafe ers ea keep you andfamily your family ovs;ers ea s;
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remind • remind you of you the of need theto need taketopersonal take personal re sp ons rei bility sp ons i for bility your forown your own security and that andofthat youroffamily your family and c oll and eagc ue ollseag ue s security
Please Please share this share information this information with your with spouse/partner your spouse/partner and older andchildren, older children, ensuring ensuring that they read the relevant sections. that they read the relevant sections.
We hope Wethis hope guidance this guidance will help will you help andyou your and family your to family havetoanhave enjoyable an enjoyable and safe and safe time overseas. time overseas. Security Security Department Department and Security Directorate EstatesEstates and Security Directorate For eign For &eign C o m mon & C owealth m mon wealth Office Office (FCO) (FCO)
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CONTENTS CONTENTS General Advice General Advice
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Airport Security Airport Security
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At Post
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General General On Departure On Departure On Arrival On Arrival
At Post
Personal 5 Safety Personal Safety
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Telephone Telephone Security Security 7
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Dealing With Dealing a Physical With Attack a Physical Attack Drink Spiking Drink Spiking 6 Using CashUsing Machines Cash Safely Machines Safely Keeping Your Children Keeping YourSafe Children Safe Express Kidnapping Express Kidnapping
General Precautions General Precautions Briefing from the Post Officer Briefing fromSecurity the Post Security Officer Mobile Storage Devices & Smart Mobile Storage Devices & Smart Phones Phones Security InSecurity the Home In the Home 8 8
Guards Guards Handling Mail Handling Mail 17 Keeps Keeps Postal Bombs Postal Bombs Alarm Systems Alarm Systems EmergencyEmergency Radio Radio Staying Safe Staying Online Safe Online 18 Keys Keys Top Tips Top Tips Doors and Doors Windows and Windows Useful Links Useful Links Grounds and Gardens Grounds and Gardens Dealing with Callerswith andCallers Tradesmen Dealing and Tradesmen Vehicle Security Vehicle Security 20 Intruders Intruders Hiring Domestic HiringStaff Domestic Staff Buying a Car Buying a Car Tips for Dealing With Domestic General Car Safety Car TipsSafety Tips Tips for Dealing WithStaff Domestic Staff General How to Keep Your HomeYour Secure Set OffYou Set Off How to Keep Home Secure Before YouBefore En Route En Route Danger Danger Signs Away From Away Home From Home 12 12 Signs Being Followed Being Followed Hotel Security Hotel Security Car Accidents Car Accidents General Advice General Advice Checking a Car Checking a Car Fire SafetyFire Safety Carjacking Carjacking
TravellingTravelling Around Town Around Town 13
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EspionageEspionage On Foot On Foot Using Public Transport Taxis and Taxis Using Public and Transport
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TerrorismTerrorism
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Hostage Guidance Hostage Guidance
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ENERAL GENERAL ADVICE ADVICE
TO KEEP TOWITH KEEPYOU WITH YOU AWARE BE AWARE OF YOUR OF YOUR THINGSTHINGS AT ALL AT TIMES ALL: TIMES: SURROUNDINGS! SURROUNDINGS! Don’t assume that because you have been to a place before, that it will be the same this time. The security situation may have YOUR ID CARD YOUROR ID A CARD COPY OROFA COPY OF changed since your last visit. YOUR PASSPORT YOUR PASSPORT WHERE are you travelling to? Does the FCO advise against travel? Are there any ‘no go’ A PERSONAL A PERSONAL ATTACK ALARM ATTACK ALARM areas? Do some areas attract more crime? WHAT are the threats that you might face? HOW would you respond to a particular A MOBILE APHONE MOBILE (KEPT PHONE OUT (KEPT OF OUT OF threat? Make sure you have a contingency SIGHT) SIGHT) plan if the security situation deteriorates whilst you’re in the country. This booklet will help you to get an up-todate picture of how to mitigate security risks overseas.
MONEY & MONEY CREDIT &CARDS CREDIT IN CARDS IN DIFFERENT DIFFERENT POCKETS POCKETS
TOP PERSONAL SAFETY TIPS:
Read the Read advice the in advice this booklet, in this booklet, and don’tand forget don’t to forget brief family to brief family and visitors. . Never assume that it won’t happen toand you visitors. . Keep a low profile
. Try to vary your route(s) whenever possible Useful links: Useful links: . Keep your house and car keys safe FCO TravelFCO Advice: Travel Advice: . Avoid walking alone late at night www.gov.uk/foreign-travel-advice www.gov.uk/foreign-travel-advice . Exercise care when out and about; keep CPNI Website: CPNI Website: personal electronic devices and valuables www.cpni.gov.uk www.cpni.gov.uk out of sight. FCO is not The responsible FCO is notfor responsible the contents for the or reliability contents . Test/Use the security features in yourThe home
of external linked websitesofand does not necessarily or reliability external linked websites and does
. Report any concerns to the Post Security endorse the views expressed endorse within them. Nor should it within not necessarily the views expressed Officer
be taken as endorsement of anyitkind. We cannot them. Nor should be taken as endorsement of guarantee that will work all of thethat time. anythese kind.links We cannot guarantee these links 5 will work all of the time.
ON ON YOUR YOUR WAY WAY
AIRPORT AIRPORT SECURITY SECURITY
GENERAL GENERAL AIRPORT AIRPORT PRECAUTIONS PRECAUTIONS
ON DEPARTURE ON DEPARTURE
Minimise Minimise your exposure your exposure to crime to crime and and • terrorism by following terrorism by following these these basic basic rules:rules: • •
Never • Never leave leave your luggage your luggage unattended. Between packing • unattended. Between packing your and bagscheck-in, and check-in, control your bags control all luggage. your luggage. of all of your Familiarise • Familiarise yourself yourself with the with the the airport, including layoutlayout of theofairport, including • the entrance andpoints exit points the entrance and exit In•theInevent the event of a disturbance of a disturbance and and you suspect is an armed you suspect there there is an armed attacker the building, switchswitch attacker in theinbuilding, your phone to “silent”, your phone to “silent”, and and off “vibrate”. switchswitch off “vibrate”.
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ON ARRIVAL ON ARRIVAL
RUN RUN to a place to a place of safety of safety if it is if it is secure to doto so.do so. secure HIDE HIDE if it is if it not, is not, and barricade and barricade• yourself in ifinyou can. can. Then Then yourself if you finally, and only it is safe finally, and when only when it is safe to doto so.do so. TELL TELL the authorities the authorities (police). (police). •
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Information • Information is vital. is vital. If youIfsee you see or something hear something that could or hear that could • be terrorist related, trust your be terrorist related, trust your instincts andthe callpolice. the police. instincts and call Your Your call could save lives. call could save lives. Do• notDoget notinvolved. get involved. LeaveLeave it to it to • the professionals. the professionals.
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Check-in • Check-in early early to avoid to avoid long long queues queues Leave • Leave the check-in the check-in counter counter promptly and goand directly to theto the promptly go directly departure gate/lounge. departure gate/lounge. If •youIfare youchallenged are challenged or or questioned duringduring the security questioned the security screening process, stay calm screening process, stay and calm and co-operate with the officials. co-operate with the officials. Avoid • Avoid waiting waiting roomsrooms and and shopping areas areas outside the secure shopping outside the secur area. area. Stay away from glass-walled Stay away from glass-walled areas areas and airport coffeecoffee shopsshops and airport next to public waiting areas.areas. next to public waiting
Secure • Secure your passport, your passport, money money and and valuables beforebefore going going to theto the valuables arrivals arrivals hall. hall. If •travelling If travelling by taxi, by use taxi, official use official taxis only. Make Make sure that taxis only. sure that you have you the haveaddress the address of your of your destination to hand. destination to hand. If •someone If someone is meeting is meeting you, you, confirm that person’s identity confirm that person’s identity beforebefore leaving with them. leaving with them. Leave • Leave the airport the airport terminal terminal as as quickly as possible. quickly as possible.
AT AT POST POST
BRIEFING BRIEFING BY THE BY THE POST POST SECURITY SECURITY OFFICER OFFICER (PSO) (PSO)
ll Post All Post have have a different a different rangerange of of ecurity challenges. It is It important security challenges. is important hat that withinwithin your your first first few days of few days of rrival you obtain a new arrivals’ arrival you obtain a new arrivals’ ecurity briefing from from the PSO theor the security briefing theor PSO verseas Security Manager (OSM). Overseas Security Manager (OSM).
is equally important you are his isThis equally important if youifare a term-visitor to Post hort short term-visitor to Post or aor frequent traveler”. “frequent traveler”.
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he briefing The briefing will cover will cover all aspects all aspects of of ecurity at Post, including working working security at Post, including ractices and personal safetysafety issues. practices and personal issues. amilies are encouraged to attend. Families are encouraged to attend. he briefing will outline the principal The briefing will outline the principal hreats to staff threats to and staffthe andMission; the Mission; xplain what what protective measures are are explain protective measures n place; and clarify the current State State in place; and clarify the current f Vigilance. You must also read of Vigilance. You must also and read and gn the Regulations signPost the Security Post Security Regulations PSRs). (PSRs).
n higher In higher threatthreat Posts,Posts, the PSO/OSM the PSO/OSM will advise keeping a lowa profile will advise keeping low profile nd the to avoid routines. If If and need the need to avoid routines. thersothers can predict your your movements can predict movements nd behaviour, you are your your and behaviour, youputting are putting ersonal security at risk. personal security at risk.
youIf become you become awareaware of any of threat any threat o youtooryou your or theorMission, or family, your family, the Mission, ou must reportreport it at once thetoPSO. you must it at to once the PSO.
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SECURITY SECURITY IN THE IN THE HOME HOME Depending Depending on the onlevel the level of threat of threat at Post, at Post, your your homehome may have: may have: • • • • • • • •
Perimeter • Perimeter security, security, e.g. fences e.g. fences and walls and walls Security • Security lighting lighting Steel • gates Steel gates and grilles and grilles on windows on windows and doors and doors Security • Security GuardsGuards (sometimes (sometimes armed, armed, depending depending on theon Post) the Post) Entry • Entry phonephone Safe • Keep Safe area Keep area Alarm • Alarm systemsystem with panic with panic buttons buttons A telephone • A telephone or emergency or emergency radio.radio.
These These measures measures are there are there to keep to keep you safe; you safe; use them. use them.
KEYS KEYS Con • si Con de r si askin de r gaskin to ghave to have the locks the and lockskeys andchanged keys changed following the departure following the departure of the of previous the previous occupant, occupant, particularly if former particularly if former domestic domestic staff or staff workmen or workmen have had keys have had keys
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DOORS DOORS & WINDOWS & WINDOWS •
GROUNDS GROUNDS & GARDENS & GARDENS
Do• notDoleave not leave keys in keys locks in locks or or• lyin g lyin aroug nd - they arou nd - can they be can be easily copied. easily copied.
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WHEN WHEN RETURNING RETURNING HOME HOME Have • Have your keys your read keys yread in y in your hand, your hand, to avoid to having avoid having to to look for them outside; look for them outside; this will this delay will delay your entry your entry and could and could compromise compromise your your safetysafety
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If •youIfs us you p ec s us t an p ecintruder, t an intruder, do notdogonot in go - seek help help in - seek
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If •f ri eIfndf ri s e have nd s have give n give youna you a lift home, ask them to wait lift home, ask them to wait until until you are you safely are safely inside.inside.
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Keep • Keep outerouter doorsdoors loc ke loc d ke d (and b (and olte b d)olte , and d) ,only and open only open wi n d ows rooms you you are are wi n dinows in rooms currently currently occupying. occupying.
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Ensu • re Ensu that re the thatgarage the garage and and any o any u tb uoi u ldtb i nugs ays i ldare i n gsalw are alw ays loc ke loc d. ke d.
Ensu • re Ensu that re se that c u rise tyc ulirigh tytin li ggh tin g is w orki n gorki and e cti ve, is w n g eff and eff e cti ve, and that andfoliage that foliage is not is not obscuring lights.lights. obscuring
• Control • Control the growth the growth of of
vegetation vegetation to eliminate to eliminate hidinghiding and ensure places,places, and ensure that itthat is it is not overhanging your property not overhanging your property so thatsoitthat could it could be used beto used gainto gain access. access.
IRING HIRING DOMESTIC DOMESTIC STAFF STAFF
owever However long-serving long-serving or loyal or loyal any any AlarmAlarm systems systems domestic staffseem may seem omestic staff may to be,toit be, is it is In some In Posts, some Posts, your accommodation your accommodation important to remember thatmay they may mportant to remember that they will alarm system. If you If have willan have an alarm system. you have be subject to personal pressures of have subject to personal pressures of you are unaware. hich which you are unaware. this, make use it,use andit, and this, sure makethat sureyou that you is always in working order.order. it is always in working emember Remember that ifthat youifgive you keys give to keys that to itthat
any domestic staff, you are potentially y domestic staff, you are potentially • compromising your security. mpromising your security. you Ifdoyou decide do decide to givetokeys giveto keys staff, to staff, a second lock use and this use for this for a fit second lock and additional protection at night). Fit ditional protection (eg at (eg night). Fit bolts any doors olts to anytodoors leading leading from the from the kitchen/back doorinto area into the tchen/back door area the rest ofrest •of •
e house, the house, to prevent to prevent anyoneanyone gaininggaining ntry by thisbyroute. entry this route.
Ensure • Ensure you know youhow know tohow activate/ to activate/ deactivate the alarm, set individual deactivate the alarm, set individual areas, and the adjust the sensitivity. areas, and adjust sensitivity. If you don’t If youknow don’thow, knowask how, theask the Corporate Services or Security Team Team Corporate Services or Security for assistance for assistance Test • theTest system the system frequently frequently If the • alarm If theisalarm connected is connected to a security to a security company operations company operations centre,centre, ensure ensure you know response procedures / / youany know any response procedures password password / PIN. / PIN.
ps for Tips dealing for dealing with domestic with domestic Emergency radio radio Emergency aff: staff:
Yoube may issued be issued with awith portable a portable Do•not Do employ not employ staff until staffyou until have you have You may emergency radio. radio. If so: If so: emergency checked their references. checked their references. Brief • staff Briefonstaff theironsecurity their security • Ensure • Ensure it is always it is always ready for ready for responsibilities. Their wish towish be to be responsibilities. Their immediate If in doubt, immediate use. If use. in doubt, seek seek to may others may compromise helpfulhelpful to others compromise from the Corporate Services or advice advice from the Corporate Services or your security. your security. SecuritySecurity Team Team Avoid • giving Avoid staff givinginformation staff information that that • Ensure • Ensure that you, that your you, family your family and anyand any they don’t theyneed don’tabout need your aboutplans yourorplans or visitorsvisitors know how tohow use to theuse radio know the radio movements, or about work. movements, or your about your work. • Ask• your Ask spouse/partner your spouse/partner and older and older If live-in • If domestic live-in domestic staff have staffvisitors have visitors take in any scheduled childrenchildren to taketo part in part any scheduled or relatives to stay,toensure they keep or relatives stay, ensure they keep radioso tests, that they are familiar radio tests, that so they are familiar you fully informed of theirofplans. you fully informed their plans. with it.with it.
ealing Dealing with callers with callers and and adesmen: tradesmen:
Guards Guards
In some In countries some countries wherewhere there is there an is an Ensure • Ensure that your thatfront yourdoor fronthas door has increased threat,threat, guardsguards are provided increased are provided adequate lightinglighting to helptoyou adequate help you to protect staff at home. to protect staff at home. identifyidentify callers callers Use • theUse safety the safety chain, chain, spy hole spy orhole or The Mission The Mission manages manages them, them, and and entry phone identify callers callers before before entry to phone to identify you must change their duties or you not must not change their duties or opening the door opening the door shift patterns. Their primary role is shift patterns. Their primary role is Do•notDo automatically not automatically assumeassume that that guarding, and they andmust they not must benot used be used someone in uniform who he/she guarding, someone in uniform is who is he/she that detract from this. for duties that detract from this. claims claims to be - to askbe for identification - ask for identification for duties 9
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HOW TO KEEP YOUR HOME SECURE WHILE YOU ARE AWAY: •
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Ensu re that your home looks oc c upi e d. For examp l e, consider asking colleagues (or neighbours) to park their car on your d ri ve w ay occasionally, clear mail from your letter box, etc. Use of ti mers for lights and radios will create the impression that someone is at home.
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Arrange for the garden to be kept tidy.
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Leave i mp ortan t d oc u me n ts and valu ab le ite ms in a loc ke d c u pb oard at the office
INTRUDERS: If you come home and you think there may be an intruder inside: • • •
If you are at home and suspect the presence of an intruder during the night: • • • • •
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Do not e nte r the p re mis e s Teleph on e the se c u rity staff at the M is si on, or the Duty Officer Con si de r goin g to a n ei ghb ou r’ s h ous e.
Lock you rs e lf in the Keep (if you have one) Push the p anic b utton T e le p h on e /radi o for help Switc h on b e d room li gh ts, talk loudly, make noise Do not leave the bedroom or Keep area Do not c h allen ge the intruder.
SAFE KEEP AREA
some Posts, your accommodation may have a safe “Keep”. A Keep is protected part of the building, often a bedroom, where you and your mily can retreat if intruders break in. The Keep will help to protect you hilst you call for assistance from the Mission.
Keep will include a reinforced door or gate, sturdy bolts and usually illes on external windows, but always make sure that you can escape the event of a fire.
ITEMS TO STORE IN THE SAFE KEEP:
A FULLY CHARGED RADIO & A LIST OF RADIO CALL SIGNS
A FULLY CHARGED TORCH
A WORKING FIXED-LINE TELEPHONE & TELEPHONE LIST
KEYS TO WINDOW/DOOR GRILLES
A FULLY CHARGED MOBILE PHONE/BATTERY PACK
BOTTLED WATER
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AWAY AWAY FROM FROM HOME HOME •
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HOTEL HOTEL SECURITY SECURITY
GENERAL GENERAL ADVICE ADVICE
Consider • Consider asking asking for an inside for an inside or •or back room the 2ndthe & 2nd & backbetween room between 7th floors. Any lower, and 7th floors. Any lower, and you may you bemay v ulnbe eravble uln era from ble from bur /p ote ntial bur glars /pglars ote ntial bom b bom b ; any higher, and the • attacksattacks ; any higher, and the fire service not be fire service may notmay be able to able to reach you . you . reach • Whenever • Whenever you areyou in your are in your room, lock thewith door awith a room, lock the door bolt or safety bolt orchain, safetyand chain, don’t andopen don’t open the doorthe to door unexpected visitors,visitors, to unexpected especially at night.at night. especially You may Youalso maywish alsotowish consider to consider door wedge with you taking taking a door awedge with you • as a further security me asure. as a further security me asure. • If you • hear If youa di hear sturaba dinc stur e ,ba donc e , do i nv estigat . Stay not i nvnot estigat e . Stayein your in your room and room and call re call c eptire onc.epti on . •
When • you When getyou to your get toroom, your room, read fire evacuation read the firethe evacuation plan plan carefully. thereone, isn’t one, carefully. If thereIf isn’t the desk/rece front desk/rece ask theask front ption. ption.
If going • If out, going use out, theuse“do the “do not disturb” not disturb” sign to sign give to the give the im pre s im si on the room prethat s si on that the is room is • occupied. occupied. Leave the Leave lightthe or light TV on. or TV on.
Walk • the Walk emergency the emergency escapeescape routeyour withfamily. your family. route with
Keep • the Keep room thekey room andkey a small and a small torch the bedside table. Yo torch on the on bedside table. You might be grateful for inthem in might be grateful for them an emergency. an emergency.
IF A FIFI RAEFSTAR I R E STAR TS TS Seek • advice Seek advice from reception. from reception. If the • door If thehandle door handle is hot, is the hot, the firebemay right outside fire may rightbeoutside your your door; notdoopen not it. open it. door; do If the • If handle the handle is cool,is brace cool, brace yourself yourself againstagainst the door theand door and it slowly. open itopen slowly.
If it•is clear, If it is crawl clear, into crawl the into the corridor, your room corridor, closingclosing your room door behind you, and stay door behind you, and stay Be wary • Beofwary usingofroom usingsafes roomas safes as close to the corridor the corridor wall. wall. they may bemay ac c es hotel they besibl ac ceesby sibl e by hotel close to
staff, even p rot eifcted a by a • staff,ifeven p rotby e cted combination. combination.
Always • Always use theuse stairs the and stairs notand not the lifts. the lifts.
Consider • Consider what you what throw you away throw away• in the hotel in the bin. hotel bin.
If you • are If you forced are forced to remain to remain your soak room,towels soak towels and your room, and bed linen bed to linen seal any to seal gapsany in the gaps in the doors/windows. doors/windows.
HOTEL HOTEL FIRE SAFETY FIRE SAFETY
• Hang • aHang bed sheet a bed out sheet of the out of the Hotels Hotels overseas overseas may not maymeet not meet to that signalthe that the to signal fire safety standards. UK fireUK safety standards. EscapeEscape windowwindow be poorly signposted or room isroom occupied. is occupied. routes routes may bemay poorly signposted or lit, or lit, even blocked or locked. or be even be blocked or locked. • Tie •a wet Tie towel a wet or towel clothes or clothes The local services may may The emergency local emergency services around around your nose your and nose mouth and to mouth to be poorly trainedtrained or equipped. be poorly or equipped. out smoke. filter outfilter smoke.
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TRAVELLING TRAVELLING AROUND AROUND TOWN TOWN
ON FOOT ON FOOT Keep • toKeep busytostreets. busy streets. Look • as Look if you as ifknow you where know where • you are going, even ifeven you if you you are going, don’t. don’t. If you • If have youtohave consult to consult a a map or map directions, or directions, considerconsider stopping stopping for coffee for coffee or go into or go into• a shop.a Avoid like alike a shop. looking Avoid looking tourist! tourist! If you • think If youyou think areyou being are being followed, quicklyquickly go to go theto the • followed, nearest nearest restaurant, restaurant, shop, bar shop, or bar or private house. private house. Avoid • religious Avoid religious sites atsites prayer at prayer ti mes or ondays. holy days. ti mes or on holy
U S I NUGS ITNAX G ITSAX AN I SD AN D P U B LPIUCBTLRI CA N TS RP AO NR SP T OR T Book • with Bookreputable with reputable firms (Corporate firms (Corporate ServicesServices or or colleagues will givewill give colleagues suggestions) suggestions) and vary andthe vary the companies you use. companies you use. Avoid • hailing Avoid hailing a taxi on a taxi the on the street,street, particularly at night, particularly at night, especially any that stop especially any thatbut stop but were not specific ally hailed. were not specific ally hailed. Avoid • deserted Avoid deserted train carriages. train carriages. Choose Choose an aislean seat aisle and seat and sit near the guard ticketor ticket sit near theorguard collectorcollector if there ifisthere one. is one.
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PERSONAL PERSONAL SAFETY SAFETY
KEEPING KEEPING YOURYOUR CHILDREN CHILDREN SAFESAFE
DEALING DEALING WITHWITH A PHYSICAL A PHYSICAL ATTACK ATTACK
In most In cases, most cases, fighting fighting back should back should be be TeachTeach children children when when and how andtohow alert to alert your last youroption, last option, and only andifonly you ifbelieve you believe neighbours neighbours or theor Mission the Mission in an in an that the assailant is really to harm that the assailant is really going going to harm emergency; emergency; you – but if not yourifattacker is armed you not – but your attacker is armed Ask school authorities to contact Ask school authorities to contact you you with awith gun,aagun, knifea or anyorother weapon. knife any other weapon. allowing your to child to leave beforebefore allowing your child leave premises orsomeone with someone schoolschool premises early, early, or with • Give• them Give your themvaluables your valuables if if you not have not previously nominated; you have previously nominated; demanded; demanded; Be familiar with the school’s security Be familiar with the school’s security plan; plan; • Shout • Shout for help for(and helpsound (and sound your your Consider your children older children a Consider giving giving your older a personal attackattack alarm)alarm) – shouting (in the(in the personal – shouting mobilemobile phone.phone. local language of course) “Fire!” ratherrather local language of course) “Fire!” then “Help!” as thisaswill the the then “Help!” thisattract will attract most attention and confuse your your most attention and confuse attacker. attacker.
BE AWARE BE AWARE OF DRINK OF DRINK SPIKING SPIKING
Drink spiking Drink spiking is increasing is increasing in cities in cities aroundaround the the WhatWhat can I can do to I do prevent to prevent my drink my drink world.world. MostlyMostly the objective the objective is criminal, is criminal, but but getting getting spiked? spiked? sometimes drink spiking is associated with with sometimes drink spiking is associated rape (both male and rape (both malefemale). and female). • Think very carefully • Think very carefully beforebefore going going off off with someone just met; with someone you’veyou’ve just met; Occasionally foreign intelligence services use use • Never Occasionally foreign intelligence services • Never food or from drink from acceptaccept food or drink in order to compromise victims someone spikedspiked drinksdrinks in order to compromise victims someone you don’t you don’t know.know. and blackmail them with photos. and blackmail themembarrassing with embarrassing photos. • If your • Ifdrink your has drink has moved, been moved, been looks looks The main used may powder or liquid The drugs main drugs usedbe may be powder or liquid toppedtopped up or tastes funny,funny, don’t don’t drink it; up or tastes drink i and virtually tasteless, colourless and and and virtually tasteless, colourless • Distrust drinksdrinks that have unusual • Distrust that an have an unusual odourless. odourless. blue tint; blue tint; • Don’t share share or swap • Don’t or drinks. swap drinks. The drugs are quick acting,acting, and can a The drugs are quick andcause can cause a wide range of effects including sedation, wide range of effects including sedation, temporary paralysis, memory loss orloss euphoria. temporary paralysis, memory or euphoria.
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SING USING CASHCASH MACHINES MACHINES SAFELY SAFELY Be aware Be aware of others of others aroundaround you. Ifyou. If someone someone nearbynearby is behaving is behaving suspiciously or makes you feel suspiciously or makes you feel uncomfortable, walk away; uncomfortable, walk away; Be particularly careful late atlate night; Be particularly careful at night; If there is anything unusual about about the the If there is anything unusual cash machine, or there are signs cash machine, or there are of signs of tampering, do notdo use it;use it; tampering, not Stand Stand close to theto cash to close themachine cash machine to avoid avoid anyone seeingseeing you enter your your anyone you enter PIN; PIN; Put your bank cards, Putwallet/purse, your wallet/purse, bank cards, cash and away as soon cashreceipts and receipts away asas soon as possible. You can everything in its in its possible. Youput can put everything correct place place once you safety.safety. correct oncereach you reach
EXPRESS EXPRESS KIDNAPPING KIDNAPPING Express Express kidnapping kidnapping usuallyusually involves involves an an individual individual being being abducted, abducted, taken taken to an to an ATM machine or multiple ATM machines, ATM machine or multiple ATM machines, and being to withdraw with cash and being forcedforced to withdraw with cash limit on credit and cards. debit cards. limit on credit and debit The The then forced to withdraw further victimvictim is thenisforced to withdraw further amounts from theafter ATM midnight after midnight as amounts from the ATM as the transaction daily transaction cycle is reset. the daily cycle is reset. Express kidnappings take place in Express kidnappings often often take place in Latin American countries, Latin American countries, but but increasingly are being reported in African increasingly are being reported in African countries. countries. In express most express kidnappings the victim is In most kidnappings the victim is notbecause hurt because thefor aim not hurt the aim thefor the kidnappers is to getand kidnappers is to get cash cashletand thelet the personperson go. go. the important most important to do if One ofOne theof most thingsthings to do if you are abducted is tocalm, stay calm, be you are abducted is to stay be observant, andintake in as much as observant, and take as much detail detail as youremember. can remember. you can
15 15
TELEPHONE TELEPHONE SECURITY SECURITY
Be careful Be careful of freeofapps freeand apps and d ownload apps from only donly ownload apps from rep utabl repeutabl sources e sources . Many. gather Many gathe mar keti ng keti data users, but mar ngon data on users, but some also some steal alsoyour steal identity. your identity.
•
Take • aTake mobile a mobile phone phone into the into the bedroom at in night case the bedroom at night casein the land line land does line not does work notfor work any for any reason.reason.
•
Never • Never rely only relyononly mobi on lemobi le phones.phones. They can, They and can, do,and faildo, fail for all for sorts all of sorts reasons of reasons
•
Pr ogra • Pr mm ogra e em me m rge e en me cyrge numbers n cy numbers all s, phone but keep a into allinto phone but s, keep a separate separate printedprinted list withlist with • the Duty the Officer‘s Duty Officer‘s and other and other relevant numbers. relevant numbers.
SMART SMART PHONES PHONES & & MOBILE MOBILE STORAGE STORAGE DEVICES DEVICES
•
Keep • your Keepmobile your mobile with you with or you or in sight. For example, if you if you in sight. For example, are sgoing s omre e whe re where are going om e whe where you areyou required are required to leavetoyour leave your with reception mobile mobile with reception staff, staff, it is better it is to better leavetoitleave in theit in the office a colleague. office or with or a with colleague. Be •aware Be aware of yourof mobile’s your mobile’s batterybattery life, and life, be and warybe if wary the if the battery battery life collapses or the or the life collapses device gets very hot. device gets very hot.
•
Ena• bleEna your bleGPS your location GPS location only only when you to need it: don’t when you need use to it:use don’t leave it enabled the time. leave it enabled all theall time.
•
Switch • Switch off Bluoff etoot Bluhetoot if not h if not using you be less using it; youit; will bewill less vulnerable vulnerable to cybertoattacks cyber attacks (as well(as wel as draining the battery). as draining the battery).
•
If trav • ellin If trav g ellin overseas g overseas to to hostile hostile environments, environments, consider consider your needs. your needs. Do you Do need youyour need your personal phone or you should you personal phone or should take a take a Only the mobile on burner?burner? Only turn theturn mobile on after you after have youleft have theleft airport the airport terminal – notyou when you land. terminal – not when land. AssumeAssume the phone the (and phoneits(and its data) isdata) compromised is compromised once it once it has been hasswitched been switched on overseas. on overseas. Posthave if you have any ConsultConsult Post if you any concerns. concerns.
Personal Personal electronic electronic devicesdevices (PEDs), (PEDs), including phones phones and tablets, and tablets, are are including mobile mobile for managing personal great great for managing your your personal information, but can theyalso canact alsoas act as information, but they transmitters and recorders. transmitters and recorders.
PEDs also PEDs provide also provide opportunities opportunities to others, to others, including criminals and hostile including criminals and hostile intelligence services, steal your intelligence services, to stealtoyour personal data. Identity theft istheft one of personal data. Identity is the one of the fastest fastest growinggrowing crimes crimes worldwide. Here Here• worldwide. Only • access Only access trustedtrusted Wi-Fi points Wi-Fi poin are some tipstop to keep you, your aretop some tips to keep you, your but personal avoid personal banking, but avoid banking, mobile mobile devices,devices, and your data safe. and your data safe. shopping shopping online,online, updating updating software software or downloading or downloading apps. apps. • Protect • Protect your device your device with awith a • Use• your Useown yourcharger; own charger; don’t don’t strong password strong password and change and change onepeople from people you borrowborrow one from you it regularly; it regularly; install system install system don’t know or use a charging don’t know or use a charging and upgrades. updatesupdates and upgrades. in a hotel devicedevice in a hotel room. room.
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16
HANDLING HANDLING MAIL MAIL
A LETTER IF A LETTER OR PACKAGE OR PACKAGE APPEARS APPEARS ACTION ACTION TO BE TO TAKEN BE TAKEN IF IF USPICIOUS, IMMEDIATELY ALERT ALERT THE THE SUSPICIOUS, IMMEDIATELY SO ORPSO OSM. OR OSM. THE PACKAGE THE PACKAGE APPEARS APPEARS TO TO
CONTAIN POWDER: CONTAIN POWDER: OSTAL POSTAL BOMBS: BOMBS: • itTreat as suspect. it as suspect. THINGS TO LOOK OUT FOR • Treat HINGS TO LOOK OUT FOR • Turn • offTurn anyoff ventilators any ventilators or air
rst and First foremost, and foremost, are youare expecting you expecting this (e.g. parcel (e.g. from Amazon) or letter? is parcel from Amazon) or letter?
OSTMARK POSTMARK - especially - especially if “foreign” if “foreign” has an unfamiliar sender’s nd hasand an unfamiliar sender’s name name and address. nd address.
RITING WRITING - is the -spelling is the spelling poor? poor?
•
Place • the Place item the in item a sealed in a sealed plastic plastic bag if itbag is quick if it isand quick easy and to easy do so. to do so.
•
Call• forCall assistance for assistance from the from Mission the Mission overseas overseas securitysecurity team. team.
BALANCE - is it balanced? evenly balanced? ALANCE - is it evenly If the If the • orisparcel is lopsided, tter orletter parcel lopsided, treat it treat as it as spect.suspect.
WEIGHT - if itexcessively seems excessively EIGHT - if it seems heavy heavy for its size, consider it suspect. r its size, consider it suspect.
or air conditioners in that in room conditioners thatifroom if possible. possible.
•
Don’t • leave Don’tthe leave room. the Lock room. Lock yourselfyourself in and do in and not let do not anyone let anyone enter until help arrives. enter until help arrives. Await • further Await further advice advice from security from security at the Mission. staff atstaff the Mission.
OLESHOLES - are there - areany there small anyholes smallorholes or pin-points whichhave could have been n-points which could been ade by made wires? by wires?
TAINSSTAINS - are there - areany there stains any or stains grease or grease markscould that have couldbeen have caused been caused by arks that by “sweating” explosives? weating” explosives?
MELLSMELL - some explosives - some explosives have anhave an oma of marzipan or almonds. aroma of marzipan or almonds.
EEL - FEEL feel it- gently, feel it gently, but be careful but be careful not to the package. If you feel ot to flex theflex package. If you feel rdboard cardboard or metal, or metal, treat ittreat as suspect. it as suspect.
UTLINE OUTLINE - can you - can seeyou if there see ifare there anyare any nusualunusual outlines when you hold it hold up it up outlines when you the light? it double-enveloped to theIslight? Is it double-enveloped th the with inner theenvelope inner envelope securedsecured with with string ring or tape?or tape?
LAP -FLAP is the -flap is the of flap the envelope of the envelope stuck stuck down completely? is usually a own completely? (There (There is usually a mall gap.) it is, treat it treat as suspect. smallIf gap.) If it is, it as suspect.
ON’T OPEN ALERT THE SECURITY DON’TIT; OPEN IT; ALERT THE SECURITY EAM IMMEDIATELY. TEAM IMMEDIATELY.
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STAYING STAYING SAFE SAFE ONLINE ONLINE
AlmostAlmost everyone everyone uses uses personal, personal, social social Don’t Don’t use lazy usepasswords lazy passwords professional networking and and professional networking e.g. e.g. Never Never use a use password a password that anyone that anyone can ca Facebook, and LinkedIn, to keep Facebook, TwitterTwitter and LinkedIn, to keep guess e.g. pet’s name or favourite guess e.g. pet’s name or favourit in touch with friends and family, or make in touch with friends and family, or make football team.team. Include capital letters, football Include capital letter new friends or business contacts. new friends or business contacts. numbers and punctuation for extra numbers and punctuation for extr or send personal Once Once you you post post or send personal security. So if your is pet called Hamish, security. So ifpet your is called Hamish information the internet, in using information on theoninternet, it is itin is try password Ham15h! try the using the password Ham15h! the public domain - forever. if the public domain - forever. Even Even if Never Never use the use same the same password password for fo you have privacy settings, you have used used privacy settings, you you different accounts. different accounts. cannot be your sure content your content be cannot be sure won’t won’t be downloaded or shared without downloaded or shared without your your Check Check your settings your settings knowledge. Even Facebook’s CEO, Mark knowledge. Even Facebook’s CEO, Mark Zuckerberg, recognises thatage “the Zuckerberg, recognises that “the ofage of privacy is over.” privacy is over.” Use the Useprivacy the privacy and security and security settings settings on o social social media media sites so thatsoonly and an sites thatfriends only friends familyfamily can see your can seepages. your pages.
TOPTOP TIPSTIPS
InstallInstall Updates Updates on Official on Official IT IT
Be careful Be careful what you whatpost you online post online
Everything Everything you post you on postsocial on social mediamedia is Make sure Makethat sureall that official all official IT is up IT to is date up to date public,public, so don’t give out so don’t giveany out personal any person with all software updates completed and and with all software updates completed details, or describe in detail what you do. details, or describe in detail what you d also think about about anti-virus software for also think anti-virus software for your own yourdevices. own devices. BetterBetter still, avoid still, avoid sayingsaying that you thatwork you wo Also – if Also you– are if you going are on going a trip on away a tripfrom away from the FCO. for thefor FCO. Post check Post check with security with security whether whether or not or not you can take IT. you canyour takeofficial your official IT. Do notDo publicise not publicise any trips anyyou trips might you be might going be go on as this on as will this signal will to signal criminals to criminals that your that your home is unattended. home is unattended.
NeverNever open open emailemail attachments attachments or o on links from strangers click click on links from strangers
VirusesViruses are often are often spreadspread via attachments via attachmen on emails, so if you know what on emails, so ifdon’t you don’t know the what th attachment is, do not open attachment is, do not it. open it.
The same The is same trueisoftrue links. of links. Even ifEven it looks if it loo like a like safealink, mayitbe forwarding you yo safeitlink, may be forwarding to a site weren’t expecting. to you a site you weren’t expecting.
18
WatchWatch out for out email for email scams scams
What’s all theall fuss What’s theabout? fuss about?
poof Spoof emailsemails are very arecommon. very common.
The The National National Security Security Strategy Strategy you If get you anget email an email from somewhere from somewhere like like recognises a high recognises cyber cyber crime crime as a ashigh a bank, eBay or PayPal, is bank, eBay or PayPal, sayingsaying there there is priority threatthreat to usto all. priority us Identity all. Identity a problem with account, your account, forward problem with your forward thieves, fraudsters and sexual predators thieves, fraudsters and sexual predators to eBay PayPal (or the in it to or eBay or PayPal (orcompany the company in don’t respect laws. laws. Hostile Foreign don’t respect Hostile Foreign uestion) to gettoconfirmation it’s from question) get confirmation it’s from Intelligence Services may be looking to Intelligence Services may be looking to hem.them. build up profiles of you. build up profiles of you.
Think Think about about your your reputation reputation – and– and that of HMG. Investigative journalists that of HMG. Investigative journalists trawl social networking sites to find trawl social networking sites to find any banks Many banks will recommend will recommend addingadding a a potentially embarrassing information potentially embarrassing information ece of software which which guardsguards againstagainst piece of software about about government government departments departments and and ackers. Do it. Do it. hackers. in unprotected profiles, their their staff staff in unprotected profiles, nly complete Only complete onlineonline transactions transactions be turned which which can becan turned into ainto newsa news story. story. herewhere the URL with ‘https’ thestarts URL starts with ‘https’ Information Information postedposted on social on social networks networks and not just ‘http’. ‘s’ stands for nd not just ‘http’. The ‘s’The stands for may result in risks to personal safety, as may result in risks to personal safety, as ecure.secure. it could be to used to target individuals in it could be used target individuals in our bank Yourwill bank never will never ask forask your forlogin your login the real the world. real world. This threat is known as This threat is known as etailsdetails via email, text ortext phone. via email, or phone. “doxing”. “doxing”. Essentially – ifwould you would be embarrassed Essentially – if you be embarrassed if your line manager or parents read what if your line manager or parents read what think If think you’ve you’ve been been hacked, hacked, change change you have posted – don’t post it. you have posted – don’t post it. our password immediately your password immediately
nline Online banking banking
ften,Often, when when you are you hacked, are hacked, a spam a spam mail email will bewill sent all to your beto sent allcontacts. your contacts. you Iffind this youout find outhas thishappened, has happened, hangechange your password your password to something to something ompletely different immediately. completely different immediately.
lert the Alert people the people that may thathave may have received spam email from your eceived a spama email from your account to delete it immediately ccount to delete it immediately without opening it. ithout opening it.
Websites Websites that you that might you might find useful: find useful: www.getsafeonline.org www.getsafeonline.org www.cyberaware.gov.uk www.cyberaware.gov.uk
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19
VEHICLE VEHICLE SECURITY SECURITY Buying Buying a car a car
•
Items Items to keep to in keep the in carthe car (but out(but of sight) out of sight)
Find • out Find about out about a vehicle’s a vehicle’s security security features; consider features; consider fittingfitting a dash-a dash- • cam cam Fit• locking Fit locking wheel wheel nuts and nutsa and a lockable lockable fuel cap fuel cap • If possible, • If possible, ensureensure that any that any electronic electronic equipment equipment (e.g. sound (e.g. sound is removable. system,system, satnav)satnav) is removable. •
General General car safety car safety tips tips
Copies • Copies of any of important any important documents documents – e.g. log – e.g. book, log driving book, driving licence, licence, insurance insurance ID etc ID etc Emergency • Emergency phone phone numbers numbers & & contactcontact numbers numbers at youratstarting your starting point and point destination. and destination. Keep • the Keep First theAid First kitAid under kit under a seat,a seat so thatsoit that is accessible it is accessible if you ifhave you have an accident. an accident.
•
route En route
• •
• • •
• •
Avoid • insignia/stickers Avoid insignia/stickers that identify that identify En its owner as British or the carthe andcar itsand owner as British or foreign. foreign. • Know • where Know where the jack theand jackspare and spare wheel are, wheel and are, how and tohow change to change a a • wheel. wheel. Always • Always use theuse carthe alarm car alarm and and consider consider fitting fitting an immobilizer, an immobilizer, • such assuch a gear-change as a gear-change lock. lock. Keep • the Keep interior the interior of the of carthe clear car clear of belongings, to discourage of belongings, to discourage • thievesthieves from smashing from smashing your your windows and stealing windows and stealing them them (“smash & grab”). (“smash & grab”). • If stopped • If stopped by the by police, the police, ask to ask see to see • ID, even ID,ifeven they ifare they in uniform are in uniform and and driving driving a policea police car. car. If you • are If you travelling are travelling late atlate night at night • and stop andatstop a red attraffic a red traffic light, be light, be wary ofwary people of people loitering loitering nearby.nearby. • Consider forward Consider movingmoving forward slowly,slowly, • and leave and the leave area thewhen areayou when deem you itdeem •it safe tosafe do so. to do so.
Before Before you set you offset onoff a journey on a journey
• •
Check • Check with the with PSO/OSM the PSO/OSM to to ascertain ascertain if thereif are there anyare known any known problem problem areas to areas be avoided. to be avoided. Be•aware Be aware of the of risks theassociated risks associated with any with advance any advance publicity publicity of yourof your visit. visit.
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20
• •
•
Wear • your Wearseat yourbelt seatand belt keep andyour keep your car locked! doors locked! car doors Never • Never rely entirely rely entirely on the on satnavthe satnavkeep akeep goodalocal goodmap localinmap the incar the car too. too. Drive • with Drivewindows with windows closed,closed, or or with only witha only smalla opening small opening for for ventilation. ventilation. Don’t • put Don’t yourself put yourself at risk at - risk remember, remember, you areyou more arevaluable more valuable than your thancar! your car! Be•suspicious Be suspicious of of Passing • Passing motorists motorists signaling signaling that that there isthere something is something wrong wrong with with your car. your car. Cyclists • Cyclists or pedestrians or pedestrians fallingfalling in in front offront yourofcar. your car. Unusual • Unusual checkpoints. checkpoints. Broken • Broken down vehicles. down vehicles. Road • accidents Road accidents /accident /accident victimsvictims lying inlying the road. in the road. Unusual • Unusual detours. detours. If something • If something strange strange appears appears to be to b taking taking place on place the on road theahead, road ahead, turn offturn if you off can, if youbut can, avoid but avoid turningturning into narrow into narrow roads, roads, tracks,tracks, or deadorends. you can’t dead Ifends. If youturn can’t turn off, stop off,before stop before you getyou to get the to the incident. incident. Stay • inStay the in car. the Keep car.doors Keep locked doors locked
and windows and windows closed.closed. Be prepared Be prepared to to• accelerate away at the at first sign of sign of accelerate away the first danger.danger.
•
you Ifare you directly are directly threatened threatened
Place • your Placewarning your warning triangle triangle at at least 45 metres behindbehind your your least 45 metres vehicle.vehicle. In •someIncircumstances some circumstances it is safer it is safer to to stay out stay of out yourofcar your in case car initcase is hitit is hit from behind from behind by another by another vehicle. vehicle. Call • forCall assistance for assistance using your using your mobilemobile phone phone or radio, or radio, giving giving clear clear advice advice about your aboutlocation. your location. When • help Whenarrives, help arrives, ask forask proof for proof of of identity. identity.
• Try• to Try staytocalm stayand calm keep andthe keep the vehiclevehicle moving, moving, even ifeven only if slowly. only slowly. Close • all Close windows all windows and lock andthe lock the • doors; doors; switch switch on the on anti-theft the anti-theft siren / siren headlights / headlights / hazard / hazard warningwarning lights; and useand theuse horn attract lights; thetohorn to attract Parking Parking attention. If you can, get outgetofout of attention. If you can, danger! danger! • your Varyparking your parking placesplaces if you if you Be•prepared Be prepared to drive to around drive around the the • Vary don’tsecure have secure parking don’t have parking vehicle/obstacle, vehicle/obstacle, into theinto assailants the assailants • Have • your Havekeys yourready keys ready in yourinhand: your hand: if necessary, if necessary, up the up curb the oncurb to on to fumbling fumbling in handbags in handbags or pockets or pockets the pavement the pavement / across/ the across central the central can make can you make a target. you a target. reservation. reservation. • Lock • the Lock vehicle the vehicle as soonasassoon you as are you are As •a last As resort, a last resort, consider consider ramming; ramming; inside. inside. aim to aim hit the to hit rear the corner rear corner of the of the other vehicle this will make it other vehicle as this as will make it turn around. turn around.
involved If involved in an accident in an accident Be•familiar Be familiar with local withadvice local advice in the in the event of a road accident: event of atraffic road traffic accident: either either drive on drive andon report and report the the accident as soonasassoon possible; as possible; or or accident remainremain in the vehicle in the vehicle at the at scene the scene and summon help with and summon helpyour with your mobilemobile phone phone or radio. or radio. Where • Where appropriate, appropriate, keep akeep carda card writtenwritten in the local in thelanguage local language which can which becan shown be shown to the to police the police or others involved, explaining or others involved, explaining who you who are, you and are, asking and asking them to them to contactcontact the Mission. the Mission.
What What to do to if you do ifbreak you break down down Think • about Think about your safety your safety first. first. Try• to Try get to theget vehicle the vehicle off theoff road. the road. Switch • Switch on hazard on hazard warning warning lights.lights.
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21
VEHICLE VEHICLE SECURITY SECURITY Checking Checking a car afor car explosive for explosive devices devices In Posts In Posts wherewhere there there is a threat is a threat of a car of a car trap bomb, you should booby-boobytrap bomb, you should checkcheck your your • vehicle getting it, using vehicle beforebefore getting in it, inusing the the following sequence: following searchsearch sequence:
• • • •
•
IF YOUR IF YOUR SUSPICIONS SUSPICIONS AROUSED ARE ARE AROUSED BY: BY: unusual • unusual objects objects in, or in, or attached to your attached to vehicle your vehicle
• objects • objects out ofout place of place Look • carefully Look carefully around around the outside the outside • outward • outward signs of signs tampering of tampering the vehicle of theofvehicle • loose wiring, wiring, stringstring or tape or tape Look • Look through through all the allwindows the windows for for • loose any unidentified any unidentified packages packages • packages • packages left under left under the vehicle the vehicle Check • Check around around and behind and behind each each • disturbed ground ground around around wheel,wheel, and under and under the wheel the wheel archesarches • disturbed the vehicle the vehicle Look • underneath Look underneath the car the(using car (using a a personal vehiclevehicle searchsearch personal / angled / angled • fingerprints • fingerprints or hand or hand printsprints on on the vehicle… the vehicle… mirrormirror if available), if available), payingpaying particular particular attention attention to theto exhaust the exhaust system; yourand car;behind and behind system; underunder your car; ...STOP! ...STOP! the petrol tank for (e.g. for blackened the petrol tank (e.g. blackened Tupperware or unusual Tupperware boxes boxes or unusual Do not Dotouch, not touch, or attempt or attempt to start to start or or packages) packages) the vehicle. movemove the vehicle. Look • Look at theatboot the and bootbonnet and bonnet for for signs of signs tampering. of tampering. Call for Call help. for help.
After After completing completing the external the external checkcheck Keep Keep people people away away from from the vehicle the vehicle
• • • • • • • •
Look • inside Look inside the vehicle the vehicle Open • Open the driver’s the driver’s door carefully door carefully and check the driver’s seat, seat, floor floor and check the driver’s and controls and controls Check • Check other other doors,doors, then then open open them.them. Examine Examine them,them, and alland theall the seats seats Examine • Examine the steering the steering wheelwheel and and column column Open • Open and inspect and inspect all closed all closed compartments compartments Open • Open and inspect and inspect the boot the boot Check • Check all tools all tools and any andspare any spare wheelwheel well well Open • Open the bonnet the bonnet carefully carefully and and examine the engine the engine compartment. compartment. 22examine
22
until until help arrives. help arrives.
arjacking Carjacking guidelines guidelines
carjackers If carjackers are armed are armed and you andare you are the car: orcedforced out ofout theof car: Remain • Remain calm calm Slowly • Slowly and deliberately and deliberately undo undo your your seat belt. seat belt. Try • not Trytonot give tothe giveimpression the impression that you thatare you reaching are reaching for a gun for aor gun or other other weapon weapon Get • out, Get but out,leave but leave the door the door open open Put • your Put hands your hands up, orup, whatever or whatever else you elseare you instructed are instructed to do to do Don’t • Don’t speakspeak unlessunless spoken spoken to to Try • toTry avoid to avoid getting getting the attacker the attacker angryangry Avoid • Avoid directdirect eye contact eye contact with the with the attackers. attackers. Give • them Give them your car yourkeys car when keys when asked asked Allow • Allow the carjackers the carjackers to leave to leave without without interference. interference.
Remember, Remember, a likely a likely point for point a carjack for a carjack is at the is at entrance the entrance gates to gates yourtohouse your house or garage. Look carefully as youas you or garage. Look carefully approach for of signs of anyone loitering approach for signs anyone loitering nearby. nearby. yougate haveguards, gate guards, a If you If have devisedevise a warning your approach warning signal signal of yourofapproach (e.g.) (e.g.) by or radio or mobile car horn. by radio mobile phonephone or car or horn. areanother also another common TrafficTraffic lights lights are also common hijackhijack point.point.
Remember, a claim oncar your car insurance emember, a claim on your insurance s better than one your insurance! is better thanon one onlife your life insurance! If stopped entering or leaving stopped when when entering or leaving your parked vehicle, andattacker the attacker is our parked vehicle, and the is clearly yourdepending car, depending learly after after your car, on theon the situation, options tuation, your your options are: are: Give • them Give them your keys your (most keys (most sensible) sensible) Throw • Throw the keys the in keys oneindirection one direction and run and the run opposite the opposite way (risky way (risky you may youget may seriously get seriously injured, injured, as as carjackers are normally armed) carjackers are normally armed) If •inside If inside the vehicle, the vehicle, lock the lockdoors the doors and off drive off (even and drive (even riskierriskier - you- you almostalmost certainly certainly will bewill shot beat shot if at if the carjackers are carrying the carjackers are carrying guns).guns).
23 23
ESPIONAGE ESPIONAGE
The threat Theof threat espionage of espionage did not did endnot with end with How isHow espionage is espionage conducted? conducted? the collapse of communism in the 1990s. the collapse of communism in the 1990s. Espionage UK interests still Espionage againstagainst UK interests still Intelligence Intelligence officersofficers may operate may operate openly,openl continues, is potentially continues, and isandpotentially very very declaring themselves as representativ declaring themselves as representatives damaging. damaging. of foreign intelligence of foreign intelligence servicesservices to theirto the host nation, or covertly under the under cover theofcover host nation, or covertly Intelligence services the official Intelligence services workingworking againstagainst the other positions such as such diplomatic other official positions as diplomat focus on gaining a number of or staff UK tendUK to tend focustoon gaining a number of trade delegates. They may staff tradeordelegates. They may pose as pose different ofinformation: secret information: a business different types oftypes secret person,person, studentstudent or journalist for a business or journalist f example; even operate incover� “deep cove example; or evenor operate in “deep under falseand names and nationalities. under false names nationalities.
Intelligence Intelligence officersofficers seek to seek gather to gath intelligence directly, covert covert intelligence directly, and toand to obtain intelligen recruit recruit agents agents to obtain intelligence Military Military on behalf. their behalf. Theyoften will take often ta on their They will advantage the latest technolog advantage of the oflatest technology, This will Thisinclude will include technical technical information information especially to eavesdrop to eavesdrop or record or reco especially about weapons, defences, etc can which can about weapons, defences, etc which sensitive sensitive conversations. conversations. beto useful to terrorists. also be also useful terrorists.
Cyber Cyber espionage espionage can becan more be costmore cos effective than traditional effective than traditional spying; spying; as the volume datacan that be stole the volume of dataofthat be can stolen is potentially immense, is potentially immense, and it and can it be can b done remotely. done remotely.
Industrial Industrial
The threat The threat from from cyber cyber espionage espiona increases along with on theon t increases along reliance with reliance Spies are Spies interested are interested in details in details of newof new internet. internet. inventions that may military or inventions thathave maya have a military or commercial commercial use. use.
Political Political This willThis include will include sensitive sensitive information information on on politicalpolitical and security affairs, affairs, negotiating and security negotiating positions, economic information, and positions, economic information, and details of policy details ofdevelopments. policy developments.
24
TERRORISM TERRORISM
eneral General precautions precautions
You must: You must:
• oid Avoid unnecessary unnecessary travel travel to unsafe to unsafe especially the advises FCO advises eas, areas, especially if the ifFCO ainstagainst all travel. you must seek all If travel. If yougo, must go, seek vice from your PSO or PSO OSMor first. advice from your OSM first. •
u may wish to wish consider installing the You may to consider installing the tizenAid CitizenAid App to your App to Smartphone: your Smartphone: • http://citizenaid.org/ http://citizenaid.org/
Minimise thebyrisk by : nimise the risk :
report • report any suspicious any suspicious behaviour behaviour or or immediately your PSO/ threatsthreats immediately to yourtoPSO/ OSM OSM familiarise • familiarise yourselfyourself with with the the guidance guidance on dealing on dealing with suspicious with suspicious mail mail make • sure make you sure areyou familiar are familiar with the with the vehicle vehicle search procedures search procedures in Postsin Posts where there whereisthere a threat is a from threat vehicle from vehicle bombs. bombs.
Remember, the of event of an armed Remember, in the in event an armed attack, attack, switch switch your phone to “silent”, your phone to “silent”, and switch off “vibrate”. and switch off “vibrate”.
following • following media reporting media reporting on the on the countrycountry / region / region Do not advertise your location or any or any Do not advertise your location being • being vigilantvigilant in public in areas public and areas and other details social other on details onmedia. social media. places places that attract that attract foreigners foreigners and and westerners westerners – always – always be aware be aware of of your surroundings your surroundings reporting • reporting anything anything suspicious suspicious to to RUN RUN the local thepolice local immediately police immediately – many – many to a place to aof place safety of safety if it if it terroristterrorist attacks attacks are foiled are by foiled the by the vigilance of the public. vigilance of the public. is secure to do so. is secure to do so. trying • to trying avoidtoroutines avoid routines that could that could make you make an you easier an target easier target – vary– vary HIDE HIDE the time theand time route and of route yourofregular your regular if it is not, if it is and not, barricade and barricade journeysjourneys yourself in if you can. yourself in if you can. keeping • keeping your your mobilemobile phone phone fully charged fully charged and with andyou, with with you, with Only itwhen is safe it istosafe do so: to do so: emergency emergency numbers numbers programmed programmed Only when in in being • being discreet discreet on social on social media media TELL TELL about yourself, about yourself, and your and travel yourand travel and the authorities the authorities (police). (police). social plans social plans telling • telling someone someone where where you’re you’re going, and going, when andyou when plan you to plan return to return in •airports, in airports, minimise minimise the time the time spent inspent the in public the area, publicwhich area, is which is generally less well Move Move generally lessprotected. well protected. on departure; quickly quickly airside airside on departure; and on and on arrival,arrival, leave the airport as soonasassoon as leave the airport possible. possible.
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HOSTAGE HOSTAGE GUIDANCE GUIDANCE “Proof “Proof of life”of questions life” questions
The moment The moment of capture of capture
When you Whenarrive you at arrive Post, at you Post,will youbewill The be opening The opening stages stages of a ofkidnap a kidn asked to complete Information areany likeother any attack other attack asked to complete PersonalPersonal Information attemptattempt are like or Questionnaires (PIQs)include which include altercation. are unlikely to be ab Questionnaires (PIQs) which three three altercation. You areYou unlikely to be able “proof life” questions. These will only tell immediately that you’re “proof of life”of questions. These will only to tell to immediately that you’re not thenot t usedare if you arehostage. taken hostage. target of a mugging or an assassinati be usedbe if you taken target of a mugging or an assassination attempt. attempt.
HMG response HMG response
RESISTANCE RESISTANCE IS EXTREMELY IS EXTREMELY RISKY RISKY
But if But attacked if attacked while while driving,driving, try t HMG has HMG anhas extensive an extensive experience experience to escape, to escape, and remember and remember that your that yo of responding to hostage situations of responding to hostage situations greatest is your vehicle. greatest asset isasset your vehicle. overseas. In allthe cases, the highest overseas. In all cases, highest prioritypriority is the safe release of the hostages. is the safe release of the hostages.
Avoiding Avoiding kidnapkidnap
• • •
•
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After the After initial the incident initial incident
Consider Consider discarding, discarding, destroying destroying or concealing any items that mig concealing any items that might Always • Always follow Post follow Security Post Security Regulations and Advice Travel Advice Regulations and Travel jeopardise your security of othe jeopardise your security or that or of that others (e.g. official ID or business (e.g. official ID or business cards). cards). Remain • Remain alert and alert aware and of aware of potential potential dangersdangers in your in area your and area and countrycountry of workof work • Do •not Do draw notattention draw attention to yourself. to yoursel • Prepare • Prepare yourselfyourself for possible for possible verbal verb and physical and physical abuse, abuse, When • travelling, When travelling, vary timings vary timings and and routes as possible. routes as muchasasmuch possible. Do not Do not • Eat•anyEat food any that food is that offered. is offered. advertise your plans travelon plans social on social advertise your travel media media Always • Always carry a carry mobile a mobile phone, phone, keep keep it fully charged it fully charged
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terrogation Interrogation
RescueRescue or release or release
ou may You be may interrogated. be interrogated. A degree A degree of co- of When coa When rescue a rescue attemptattempt begins, begins, drop drop immediately to thelie floor, immediately to the floor, flat lie andflat stayand stay eration with your may assist operation withcaptors your captors may assist still. still. ur welfare and improve your prospects. your welfare and improve your prospects. Avoid • eye Avoid contact eye contact and and
Remain • Remain calm, and calm, be and polite be polite
Be aware Be aware that rescuers that rescuers may not may not immediately to distinguish immediately be ablebe to able distinguish between hostages and hostagebetween hostages and hostagetakers. takers. all from ordersthe from the force. rescue force. Obey allObey orders rescue
scapeEscape
tempts Attempts to escape to escape could put could youput at risk. you at risk. takenIfastaken part as of part a group, could of a this group, thisalso could also creaseincrease the riskthe to the riskothers to the others
ness Illness
ill, or If in ill, need or inofneed specific of specific medication medication the hostage-takers. ll thetell hostage-takers.
apport Rapport
our captors Your captors will begin will by begin seeing by seeing you you as an object. You should to make an object. You should try to try make them youordinary as an ordinary not em see yousee as an person,person, not unlike them. nlike them.
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