The Carer Digital - Issue #204

Care Leaders Demand Government

“Change Course” on Social Care...

After Scrapp ing Training and Up skilling Funding

EDITOR'S VIEWPOINT

Welcome to the latest edition of The Carer Digital!

expressing their grave concerns over this decision This development represents a significant setback for a sector already grappling with staff shortages and the challenges of recruitment

Just days prior Chancellor Rachel Reeves announced that adult social care charging reforms would not proceed a move that adds another layer of uncertainty and frustration for those involved in social care The decision to scrap the funding is not only disappointing, but also undermines the efforts to address the longstanding issues of workforce development and quality care provision

The previous Conservative government had delayed implementing an £86 000 cap on the amount anyone in England must spend on personal care from October 2023 to October 2025 Labour has now shelved these plans altogether, citing a projected savings of £1 billion by the end of 2025 This move has been criticized as a short-term cost-saving measure at the expense of long-term investment in the social care workforce

The initial £50 million allocated to the workforce fund was intended to support up to 37 000 people in direct care roles to achieve a new Level 2 social care certificate qualification by March 2025 The planned arrangements would have seen social care providers reimbursed for the costs of training as well as contributions made to enable people to renew their registrations to work in care This decision is, frankly, outrageous, and it is crucial that the sector continues to exert pressure on the government to reverse it

This funding cut comes at a time when the social care sector is facing immense challenges with the recruitment and retention of skilled staff being a critical issue The lack of investment in training and development will likely exacerbate these challenges, leaving the sector ill-equipped to meet the growing demands for social care services which is so very short sighted

In these challenging times it is more important than ever for the social care sector to unite and advocate for the support and resources necessary to provide quality care The decision to cut funding for training and development should not stand unchallenged, and we remain hopeful that with continued pressure the government will recognize the vital importance of investing in the social care workforce

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Editor

Peter Adams

Care Leaders Demand Government “Change Course” on Social Care... After Scrapp ing Training and Up skilling Funding

(CONTINUED FROM FRONT COVER)

“Whilst the Adult Social Care Training and Development Fund will not be taken forward, we still intend to provide funding for Adult Social Care Learning and Development with the budget maintained at the level we spent last year Further details about how and when this would be administered will be shared in due course We also confirm that we will continue to develop a Care Workforce Pathway (the new national career structure) for adult social care and that linked to this a new Level 2 Care Certificate qualification has been developed and launched In addition the commitment to Oliver McGowan Mandatory Training and supporting the sector to deliver this remains”

In response, a letter signed and endorsed by over 30 social care leaders, and people with lived experience representing organisations and voices from the whole of the sector called for the government to change course

While sector leaders acknowledged the “hugely challenging” economic situation, they stressed that social care was critical to delivering some of the new government s key ambitions

EXCERPTS FROM THE LETTER INCLUDE:

The last few days have raised alarm bells for those working in adult social care and those drawing on care and support services

“Significant delays by the previous government left social care vulnerable to cuts because programmes were not nailed down We urge this government not to continue that pattern Future commitments must be steeped in an understanding of the importance of valuing and respecting those whose everyday lives depend on social care delivery and employment For millions of people social care has the power to transform everyday life Cutting these vital programmes has not only a material impact on all of their lives, but the lives of loved ones friends and families

It also says

“We now need to see positive action on social care There is time, political capital, and expertise of a united social care sector to make this happen We urge the government to change course and stand ready to help you transform social care for the millions working in it and most vitally relying upon it

CLARION CALL

Vic Rayner OBE CEO of NCF commented This letter demonstrates the sector s willingness to work with the government to find creative and feasible solutions to the entrenched issues social care faces ” It acts as a clarion call to the government to put social care front and centre of its agenda The decisions made by the government this week will affect the huge number of people drawing on care and support and those working across services We are committed to working with the new government and want this

shared message to ensure that priority and focus is given to social care from the outset of this new administration ”

As the not-for-profit social care sector we stand ready to work with the new government constructively The combined expertise of our diverse membership means we can help shape plans for a National Care Service and Fair Pay Agreement, but we need confirmation of when that work will start and what our role will be

POOR RELATION

Dr Jane Townson OBE CEO of the Homecare Association commented on the government s decision to scrap the Adult Social Care Training and Development Fund:

'' Social care remains the poor relation to the NHS despite its crucial role in supporting people to live well at home and reducing pressure on hospitals

“The new government has been quick to share its plans for the NHS but has said little about social care apart from talk of fair pay agreements, for which there is no funding ”

We call on the government to come clean and clarify its plans for the sector Without meaningful funded reform we risk the collapse of a system that millions depend on The time for empty promises and halfmeasures is over – we need action now "

SIGNIFICANT BLOW

Nuffield Trust Deputy Director of Policy Natasha Curry said: "Taking away limited funding that had been set aside for upskilling and training much needed social care staff looks desperately shortsighted and is a significant blow for the sector This taken on top of the indefinite delay to a cap on social care costs announced by the Chancellor, looks like yet another troubling decision to deprioritise social care in order to plug gaps in health funding

We urgently need to invest in staff to reinforce the skills required to build a strong and sustainable workforce that can meet growing and changing need in our society Having aspirations to implement a care career pathway and encourage uptake of a new care qualification will remain mere aspirations unless dedicated investment underpins them

"The new government states that it is committed to the workforce and long-term plans for social care reform We now need to see concrete action to reassure that these promises are not simply rhetoric Sadly so far what we have seen is consistent with social care continuing to play poor relation to the NHS Organisations that have signed the letter include National Care Forum, Care England, Care Provider Alliance National Care Association The Care Workers Charity Independent Care Group Voluntary Organisations Disability Group Social Care Institute for Excellence and the Homecare Association among others

The Importance of Understanding Data and Cyber Security

By Michael Shaw, Senior

The Healthcare industry is a prime target for malicious cyber-attacks due to healthcare providers storing vast amounts of sensitive patient data This data is often shared through interconnected and interoperable systems across a wide spectrum of third-party vendors, OT and ICS type devices A successful cyberattack can lead to data theft exposing patients to identity theft, financial fraud branches of terrorism being the motive and even blackmail

For a healthcare organisation the financial impact alone of a breach can be immense and with potentially lifethreatening impacts The same can be said if care-related systems went down due to an attack For example, the loss of access to an eMAR or digital care planning system could result in life-saving medication not being administered or being unable to access digital care records

There are several things a Healthcare provider can keep in mind to minimise the impact of an incident should it occur

• Conduct comprehensive and rigorous end-user awareness training on phishing and social engineering techniques Not every member of the organisation will have the technical background to understand the implica-

tions of a malicious email but everybody should understand that they are sharing a common cyber risk

• Maintain regular immutable backups of your files and configurations from a verified safe’ state and ensure the backups are stored offline It is crucial to ensure the integrity and regularity of these backups otherwise the threat will not be properly eradicated if a re-boot or re-build is required

• Leverage centralised log systems such as the Security Information and Event Management (SIEM) system to increase log retention and availability during an incident analysis You cannot defend what you cannot see and manage

Identify assets that store sensitive organisational and patient data and implement strong identity and access controls along with proper network segmentation The latter proves to be a challenge as the introduction of IoT medical devices forces network administrators to reconfigure firewalls and zones with strict policies, thus limiting their interconnecting functionality Federating Identity and Access along with Network Segmentation using standard, repeatable measures will make operations, joiners/movers/leavers of staff and IT changes easier to manage

Implement strict identity policies regarding internet-facing and remote services by using multi-factor authentication (MFA) for all remote access that’s internet accessible

Patch everything you have the ability to patch with rigorous reviews on device types utilisation likelihood of successful rollout and remediations for failed rollouts This can be very challenging in a care/healthcare environment due to some devices and applications not being compatible with newer patches released by Windows Linux and Security enforcement tooling

Betty Has A Taste Of The Orient To Celebrate Her 80th Birthday

At Little Bramingham Farm, the Luton-based residential care home run by charity Friends of the Elderly the care team got into the Oriental spirit to help resident Betty Taylor enjoy her 80th Birthday Betty who originally visited Little Bramingham Farm for a six-week respite break last November decided to become a full-time resident and make Little Bramingham Farm her permanent home this March “I enjoyed my respite stay so much said Betty I loved the company of the other residents, they were

so friendly It was great to be able to chat with everyone in such a comfortable warm and hospitable place The cherry on the top was the wonderful care team It took me no time at all to come to the conclusion that I’d be so much happier and so well cared for at Little Bramingham Farm My decision to make the care home my permanent home was easy ” Betty was born in Southampton but grew up in the London Borough of Barnet, a place where the Cockney Rhyming slang Barnet Fair, meaning hair originated from During her school years Betty adored the Cookery Classes “They were my favourite lesson, I suppose that’s because I love my food continued Betty I have always loved food cooking and different cuisines but next to roast dinners and cream teas my favourite has to be a good Chinese meal ”

The care team who know Betty s likes preferences and much-loved things made sure she had everything she wanted to have a marvellous time on her 80th Birthday Prior to her special day Betty had a wonderful summer garden party in the care home s beautiful grounds with her family, complete with a delicious afternoon tea – and, on her actual birthday, she enjoyed another unique outdoor family event

Making the most of the glorious weather, the care team provided space in the care home s relaxing gardens for the family to serve up a tasty Chinese meal for the Birthday Girl which was followed by a celebratory birthday cake which everyone thoroughly enjoyed Leos like Betty born on 31st July are creative friendly and full of great ideas, so we wanted to be creative for her birthday,” said Karen Charity the Activities Coordinator at Little Bramingham Farm Betty is no exception to her creative star sign She’s always joining in with our wide and varied range of activities and is exceptionally artistic in our arts and crafts sessions ”

“Betty has a cheeky sense of humour loves a good joke and talking to people Since she s made Little Bramingham Farm her permanent home she has made lots of care home friends Every day, Betty is doing something and getting involved with as many activities and pastimes as possible, she’s a joy to be around” added Emma Lawrance, the care home’s Registered Manager

“Everyone here is so kind and lovely They have made my 80th Birthday so special it s been wonderful and something I ll never forget added Betty The afternoon garden party was amazing and my Chinese

and taste of the food transported me to the Far East and in the

Relatives Raise Money To Thank

Sales Engineer at Obrela (www obrela com)

CQC Inspections Fall To Second Lowest Level Since 2016 – New Data Shows

Care Quality Commission (CQC) inspections have fallen to their second lowest level in almost 10 years as the day-to-day regulatory function of the public body continues to lag behind pre-pandemic activity

According to new data physical inspections by the CQC have dropped from a peak of almost 23 000 in 2016 to just less than 8 000 in 2023 – a marginal increase on 2020 figures which showed that 7 711 inspections were carried out during the height of the COVID-19 pandemic

Of the 107 inspections with an overall rating of Requires Improvement’ or ‘Inadequate’, only four have resulted in completed and published full Quality Statement reviews

The fall in inspections also coincides with the commencement of the CQC’s new operating model which may account for some of the reduction

Bill Dunkerley, regulatory associate partner at Pannone Corporate, which conducted the annual research under the Freedom of Information Act, commented: “Despite the fanfare and extensive publications to promote its introduction the CQC s new regulatory model has had something of an inauspicious start

“The regulator was hopeful that its new approach would enable it to be more dynamic in its assessment of services and permit more contemporaneous data collection to take place Far from becoming a more proactive, dynamic and responsive agency, as the data shows, the CQC is becoming more sedentary in its approach

The research shows that despite an increase in the number of concerns being received by the CQC the total number of regulatory actions taken by the Commission has fallen year-on-year and currently sits at around half of pre-lockdown levels (10 618 in 2019; 5 783 in 2023)

Although there was a clear drop-off in the number of regulatory actions in 2020 figures have remained consistently low since then compared with upwards of 15 000 each year in the period following the CQC s receipt of enhanced powers in 2015

In addition the use of warning notices has dropped significantly from a peak figure of just over 1,500 during 2015 to less than 600 in 2023

Despite a flurry of prosecutions over the last few years the annual figures also show that prosecutions are decreasing rapidly There are currently 121 open criminal investigations concerning specific incidents or unregistered providers

Dunkerley added: “To be an effective regulator going forwards, and one with real teeth the CQC has to combine its new inspection and assessment framework with meaningful regulatory activity Whilst to

date the CQC could have been seen to be relatively proactive – undertaking inspections of providers at fairly reasonable intervals – an inherent danger within its data-driven’ approach is that this may result in it becoming reactive as recent data perhaps tends to indicate

At the end of the day the CQC s new regulatory model does not change its investigatory and enforcement powers The latest figures suggest that either the CQC is becoming less active, or is achieving compliance by providers without the need to resort to use of its enforcement powers

Local Care Home Makes Resident’s Dream Come True

Catherine Lappin, General Manager at the home, said: “We

we

that every moment is

to

cherishing We

important they are to us here at South Grange It is testament to the hard work and dedication of the team here in making our residents dreams come true It was wonderful to see how happy David was – and the staff loved being a part of this as well ”

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Is The Gig Over? Labour’s Proposals to Widen the Scope of Employment Rights

Labour’s election, and their stated commitment to making workercentric changes to employment legislation, will undoubtedly have wide ranging impacts on employers within the gig economy, including those in the hospitality industry There were numerous employment law proposals announced in the recent King’s Speech which will impact employers of casual staff

Labour proposes to introduce a new Employment Rights Bill in the next parliamentary session signifying a shake-up to workers rights and changes to existing law But what does this really mean for businesses engaging gig economy workers?

Currently many of those engaged in the gig economy are workers the intermediary status between being a full employee and being selfemployed Workers do not enjoy all the rights of an employee (e g claiming unfair dismissal or maternity pay) Labour has indicated that employment rights should apply to all workers and a re-classification of employee/worker status is also anticipated This will have a significant impact on the gig economy, as casual workers within the sector are soon likely to benefit from a far wider range of employment rights Also impacted will be the businesses engaging them – both financially and in terms of an additional administrative burden

Some of the key proposals from the King s Speech which will impact the gig economy are as follows:

BANNING “EXPLOITATIVE ZERO-HOURS CONTRACTS”

Intended to give workers a right to a contract which reflects their average working hours reasonable notice of shift changes and adequate compensation for cancelled or curtailed shifts These reforms go much further than those set out in legislation proposed by the previous government, which is now likely to be substituted with the greater pro-

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By Rebecca Berry, Managing Associate and Philippa Crook, Trainee Solicitor, Stevens & Bolton LLP

tection for workers promised under Labour s proposals “FIRE AND RE-HIRE” REMEDIES

The government is working to provide “effective remedies” for those workers who are subjected to the practice of “fire and re-hire” This is the practice whereby employers who cannot agree changes to contractual terms with workers seek to dismiss them and immediately seek to re-engage them on new terms Labour s goal is to strengthen the recently introduced statutory code on dismissal and re-engagement to make this practice much more difficult and so carry far more legal risk

DAY 1 RIGHTS

These proposals mean workers may be entitled to more employment rights from their first day – most of which are currently only available to employees

Among these changes workers could get the right to bring claims for unfair dismissal from day one a big step away from the current position that employees must (subject to a few exceptions) have at least 2 years’ service to be able to bring a claim Similarly, big changes have been proposed for Statutory Sick Pay (SSP) Currently SSP is only available to those earning over the lower earnings limit and even then is only payable from the fourth day of absence Proposals remove this limit allowing SSP from the first day of absence This will have a huge impact on workers and employers alike though it’s yet to be seen how the proposals will impact sickness absence for those working for multiple employers, with no set hours or days of work

Flexible working requests are more unusual in the gig economy given the already flexible nature of working arrangements However depending on the details of the new proposals we could see an increase from gig economy workers Currently employers may only refuse a request to work flexibly for a limited number of reasons The new proposal is for employers to accommodate flexible working “as far as reasonable” (though it remains unclear how far this extends existing obligations)

Important changes to Parental Leave policies have been proposed but it s unclear whether the government are referring to changes to the statutory right to take unpaid parental leave or if they re referring to parental leave as a collective term, to capture, for example, paternity leave and shared parental leave (currently both requiring 26 weeks’ service before the relevant qualifying week) It remains to be seen whether the government has considered the impact on businesses which engage workers on short term bases

DISMISSAL FOLLOWING MATERNITY LEAVE RETURN

The government has indicated it intends to make it unlawful to dismiss a woman within six months of her returning from maternity leave “except in specific circumstances” The law already protects such women (including very recently granting them priority in relation to suitable alternative employment in a redundancy situation) so it will be interesting to see how the government intends to implement greater protections in this area

A NEW SINGLE ENFORCEMENT BODY WITH “REAL TEETH”

The government has trailered the establishment of a Fair Work Agency that will have real teeth With powers including the ability to prosecute and fine companies that breach employment law this goes far further than the previous government dared with the goal of strengthening enforcement of workplace rights through a coordinated approach across agencies

REMOVING RESTRICTIONS ON TRADE UNION ACTIVITY

Labour wants to ensure industrial relations are based around good faith negotiation and bargaining as well as simplifying the process of statutory recognition and granting a reasonable right to access a union within workplaces We could therefore see more trade union activity within the gig economy

EQUAL PAY FOR ETHNIC MINORITIES AND DISABLED PEOPLE.

Potentially giving the full right to equal pay for ethnic minorities and disabled people and introducing mandatory ethnicity and disability pay reporting Voluntary ethnicity and disability pay gap reporting is already encouraged, but mandatory reporting was not introduced due to a lack of adequate data collection and the challenge of categorising different ethnic groups and disabilities These are still issues that the new government will need to address

After initial uncertainty the Employment (Allocation of Tips) Act 2023 and the accompanying code of practice will come into force on 1 October 2024 This will mean businesses are required to pass on tips in full to workers within one month of receipt allocate tips in a fair and transparent way and where tips are left more than occasionally businesses must have a tipping policy in place

The future for employment rights in the gig economy is still unclear, but we can expect to see a paradigm shift in favour of workers Whether the intermediate employment status of worker will remain is still uncertain Even if it does continue it s likely that workers are to enjoy more employment rights than they currently do which may impact the commercial viability of some gig economy arrangements

CQC Confirms It Is Working On New Inspection Handbook For Providers

The Care Quality Commission (CQC) has announced plans to release a handbook for all health and care providers aimed at helping providers understand what they can expect from an inspection

One of the most common complaints from providers in recent years has been that the regulators lack of communication has made it difficult to know what to expect come inspection day

It also stated that it has delayed plans to release details of the frequency of inspections moving forwards

While the regulator had planned to release the information in July it said that the Dash review had delayed this An interim statement is now expected in August with “more information” to follow in September THE FULL MESSAGE TO PROVIDERS WHO ARE REGISTERED WITH THE CQC READS:

Earlier this year we said that we intended to publish information in July about our expectations of the frequency of planned assessments

and an indication of a date by when we will have updated all ratings for all providers Due to the publication of the interim findings of the Dash review we will not be able to share this information as planned ” The interim findings of the Dash review made clear recommendations for how we need to change how we work with you and we have committed to making those changes It is vital that information we share with you and the targets we set are realistic and achievable, and that we have involved providers the public and our colleagues in our decision making We will publish an interim statement in August about how frequently we plan to assess each type of service We will then publish more information on this in September ” We have listened hard to providers in recent weeks and so we are able to confirm our intention to work with providers people who use services and our colleagues in the coming

Northampton Carers Long Ser vice Awards

The Hidden Power of Sensor y Stimulation in Dementia Care

By Andy Willcocks, Executive Director of Nursing, AHP

Imagine walking through a bustling market

The aroma of freshly baked bread fills the air vibrant colours of fruits and vegetables catch your eye and the hum of conversation surrounds you Now imagine experiencing this without being able to connect these sensations to memories or feelings

This is often the reality for people with dementia

However sensory stimulation can be a game-changer for people living with dementia It's not just about engaging the five senses sight sound smell taste and touch but about reigniting connection to the world around them

THE SCIENCE BEHIND SENSORY STIMULATION

We have known for some time that the brain can relearn lost function and reorganise and reconnect through a process called neuroplasticity For those working in healthcare, this knowledge creates an opportunity to intervene and attempt to slow the decline in cognitive function that is so devastatingly associated with Dementia

It is our senses that become the powerful catalyst for that change

Not only do they place us with context and purpose in the exterior world but they are also tied to our memories like emotional ribbons, helping us rekindle our most meaningful moments A host of palpable physical and emotional responses like raised blood pressure or anxiety can be soothed almost unconsciously by a sound or a smell or a touch

This is true for us all but for someone living with dementia the impact of sensory stimulation of helping the brain renew old associations can significantly improve quality of life enhance mood reduce agitation and even slow cognitive decline

THE IMPORTANCE OF SENSORY STIMULATION IN CARE SETTINGS

As we age our senses naturally begin to degrade In a care home this decline can be particularly pronounced as traditional routines and associations are lost

Sensory stimulation helps residents maintain their senses and improve their overall quality of life

At Norden House sensory stimulation plays an important part in how we support residents in maintaining lifelong interests and even developing new ones through engaging activities and social groups

A GARDEN OF MEMORIES: DAPHNE'S STORY

Daphne was an avid gardener before dementia took hold of her life As her condition progressed, she became increasingly withdrawn and unresponsive Her family felt they were losing her

This spring soon after Daphne had moved in, her daughter walked with her to the central community hub at Norden House As they strolled through the space designed to mimic a street setting something remarkable happened Daphne’s eyes lit up as she walked past the cosy tea shop and hair salon echoing places she used to visit In the garden Daphne was surrounded by the familiar scent of roses Daphne s daughter told us that her mum smiled in recognition was able to remember the names of the roses she had planted in her own garden

This visit has become a weekly ritual The sensory experience of the garden as it changed into summer the colours scents and textures helped Daphne reconnect with a part of herself that had seemed lost Her mood improved, and she became more communicative, even if just for a few moments This simple act of sensory stimulation brought a piece of Daphne back to her family

REDISCOVERING JOY: TOM'S STORY

Tom’s story is similar He had always loved music particularly jazz, but had found himself increasingly isolated as his dementia progressed He rarely spoke and seemed trapped in his own world In collaboration with Tom s family, Tom’s caregiver at Norden House set up a record player in the community hub and played some of Tom s vinyl collection

Tom's fingers began to tap rhythmically and for the first time in months, he spoke He shared stories of gigs he d attended with surprising clarity and detail The music had unlocked a door allowing Tom a rare moment of lucidity and joy

CREATING

AN EMOTIONAL CONNECTION

The power of sensory stimulation lies not just in its ability to engage the senses but in its potential to connect individuals with dementia to their memories, emotions, and loved ones These connections, however fleeting can bring immense joy and comfort

Engaging activities that residents can join in such as games and quizzes, cooking, regular local trips, live music visits from the local school and engaging in social groups are central to sensory stimulation When we think about dementia care, it s easy to focus on the medical aspects Yet, the emotional wellbeing of those affected is just as important By incorporating sensory activities into daily routines we can help bring moments of clarity and happiness to those living with dementia Sensory stimulation is more than a therapeutic tool; it is a bridge to a world that dementia often obscures It is crucial to embrace the power of sensory stimulation to enrich the lives of those living with dementia one sense at a time

What In the World is Happening?

By

It will come as a surprise to no one that care is approached differently in different parts of the world Cultural differences make an enormous difference In France there are dementia villages without boundaries to the surrounding town but through design the residents stay put and people from town come in to enjoy shared experiences with them In Japan, where there are simply not enough younger people to look after the elderly they have devised clever design strategies which allow them to operate with lower staff ratios than we generally employ in the West The concept of an information hub related specifically to care retirement and dementia interiors led to the development of the ThirdAge Design podcast and website with listeners in 63 countries Why was this necessary?

UNLOCKING RESEARCH

The breadth of this topic is enormous, and operators, designers and architects are generally time-poor

The Universities of Sterling Newcastle and Hertfordshire are well-respected in conducting research but a wider breadth of information available from other countries which we might adapt to suit UK needs Generally this must be accessed via individual academic portals to which you must subscribe which can be both time consuming and expensive Simply put, the research tends not go to the people who can implement the work

INTERNATIONAL INSIGHTS

Supported by Wissner-Bosserhoff, The Third Age Design (TAD) provides an interactive international community hub for care retirement and dementia design with transcripts translated into 12 languages in addition to English The hub subscription is free by signing-up at www thirdage design where the podcast can also be accessed in addition to all usual podcast platforms Topics include: the impact of AI on care settings elegant bariatric design and ‘Design Rules and How to Break Them Each episode also has Innovation Spotlight focused on cutting-edge global innovations in the sector Available through www thirdage design and all major podcast platforms See the advert on page 11

Toddlers’ Lively Visit Brings Smiles And Laughter To Dorset

Lori Pinkerton-Rolet PPBIID, IIDA, Reg ID

’s and Quality at the Healthcare Management Trust (www hmt-uk org) Dorset

Hft and Care England Launch 2024 Sur vey To Analyse Challenges In The Adult Social Care Sector

ately needs

Professor Martin Green OBE, Chief Executive at Care England, said: “The new government has already broken its promise on social care reform So now it has never been more vital for a government to have a clear view of what is happening in social care and the impact of their policies both in the present day, and for the future of our sector

ongoing challenges This year the survey also looks at what the care sector expects of the new Labour government TOP LINE FIGURES EMERGING FROM THE 2023 REPORT – WHICH WAS REFERENCED IN NUMEROUS PARLIAMENTARY AND HOUSE OF LORDS DEBATES AND CITED IN OVER 200 MEDIA ARTICLES – INCLUDED: Energy cost increases of up to 350% and unfunded rises in the National Living Wage left 40% of adult social care providers in deficit in 2023

84% of care providers said that funding initiatives from the previous government – such as the Market Sustainability and Improvement Fund and International Recruitment Fund – made no difference to the financial sustainability of their organisation over the past year 43% of providers closed services or handed back contracts • 18% of providers offered care to fewer people 39% of providers considered exiting the market altogether Hft and Care England are calling on all adult social care providers to share their experiences to ensure the true state of the sector can be represented to the government and key decision makers In addition to the regular focus on financial health and workforce challenges, this year the survey also asks sector leaders for their thoughts on new Labour Government initiatives

With the final report due for release in January 2025 Sector Pulse Check will again be a landmark publication for the adult social care sector It constitutes a valuable evidence base to support conversations with key stakeholders about the creation of a truly sustainable and thriving social care sector which can support learning disabled adults, people with enduring mental health support needs and older people to live the life they choose

More information on Sector Pulse Check 2024, including a link to the survey for providers of adult social care can be found here

Steve Veevers Chief Executive Officer of Hft said: “The annual survey for the Sector Pulse Check report couldn’t come at a more pertinent time for the adult social care sector which is faced with persisting financial and workforce challenges

“There wasn’t a great deal of mention of social care in the Labour manifesto prior to the election This means we as a sector which is providing care day in and day out need to work with leaders of the newly formed Department of Health and Social Care, as well as local commissioning bodies, to make sure they understand the scale of the problem and the quick wins and long-term solutions We need to help them understand the structural issues we are facing and the results from the survey will underpin the sector’s asks

“Through our joint report with Care England we aim to bring the government face to face with the reality experienced by providers in order to illustrate the true scale and impact of 14 years of systemic underfunding and kicking the can of social care reform truly has had on providers

“We hoped the new government would give us a chance to push social care up the agenda As this hasn t happened yet we urge all providers now more than ever to make the most of this opportunity to take part in the survey and join us in calling for the change our sector, those who work in it and draw upon it, so desper-

“As ever financial and workforce challenges remain a top priority within the sector In addition to renewing our focus on these important topics this year s survey is also exploring new themes that have become increasingly pertinent over the past 12 months such as impacts of the ban on dependants of social care workers, and the high increases in the National Living Wage This year’s report will further help us understand provider s perspectives on new Labour Government reforms notably the creation of a National Care Service and a Fair Pay Agreement

Sector Pulse Check is our opportunity to evidence the necessity for meaningful change and I urge care providers to have their say by taking part in the survey With the opportunity to influence a new Government the importance of illustrating these through meaningful and reliable data cannot be overstated Providers this is your chance to be part of the change you want to see for our sector

Ground Hog Day For Social Care As Social Care Leaders Demand More From Government

On a recent Voices of Care podcast, from Newcross Healthcare – a podcast channel dedicated to the voice of the health and social care sector – the CEOs of England’s largest social care representative bodies demanded more funding parity with the NHS investment in workforce and a radical rethink on social care as a net contributor to the UK economy

In the same week that the Chancellor Rachel Reeves announced she would be scrapping the plan to cap charges for older people along with plans to increase adult social care training funding Care England National Care Forum and the Homecare Association joined voices and called on the Government to fix social care for good

With the last Royal Commission for Social Care, now over 25 years ago, the podcasts host Suhail Mirza asked CEOs Professor Martin Green (Care England) Jane Townson (Homecare Association) and Vic Rayner (National Care Forum); “Why hasn’t social care been fixed after so many white papers green papers and now another royal commission due?

Professor Martin Green commented: “There is always a focus on the NHS Politicians don’t understand the way the NHS is an interdependent system with social care We transform lives and local economies and we must make sure we keep that high on the agenda with the government ” Jane Townson followed: Reform is challenging people visit the GP and have contact with health services but people are not always aware of social care until they need it “

The recent Skills for Care report showed that social care vacancies had reduced with the majority of vacancies filled by overseas staff The report also indicated that over the last two years the number of British national in the social care workforce has reduced by 70 000 It projected a further 540 000 social care workers would be needed in the sector by 2040

Commenting Professor Martin Green said: “<<the Government>> needs to think clearly about how we reform the model of social care <<they need to>> work smarter not harder They need to think about how they secure the current workforce, we need training, development and reward the workforce in line with the fact these are very skilled and important roles

The call for increased investment in training for the social care workforce was echoed by all guests with Vic Rayner commenting “The social care workforce needs to be at the top of everybody s agenda ” Yet the Government last week reneged on plans around an adult social care training fund despite it being

Don’t get left behind… free ½ hour monthly

a key recommendation from Skills for Care to increase training investment

Turning attention to social care as being a net contributor to the UK economy, the podcasts host stated: “<<the Government>> needs to change the rhetoric on social care from the cold calculus of cost to one of its contribution to the economy ”

Vic Rayner comments: Social care needs to have its own industrial strategy Other parts of the world are seeing robotics as a massive export strategy for them We have not got 430 000 workers coming down the pipeline and the UK needs to be investing in technology to help address the pressures on social care ”

Jane Townson followed with: Wes Streeting has been clear he wants to get away from the begging bowl mentality and to see health and social care as part of the foundational economy to help the rest of the economy succeed We contribute about £60bn to the economy more than agriculture and utilities It should be seen as an industrial sector in its own right ”

Suhail Mirza non-executive director for Newcross Healthcare and the podcasts host comments: In the election the Government spoke about social care, a national care service and supporting the social care workforce This week they have rightly addressed striking NHS workers but in the same stroke they have indefinitely deferred any meaningful social care change They have reduced funding to train the very workforce they espouse to support

This feels like Ground Hog Day As our guests alluded the government’s plans for the NHS will be severely undermined without fair rates of pay and support for the workforce – reinforced by Skills for Care in their recent workforce strategy report Yes the Government have sought to adhere to their commitment to fiscal prudence and rectitude; but as the NHS has received the much-needed funding promised we have an effective de facto elimination of social care from their psyche The net result a healthcare system without any meaningful recognition of the unique and substantial contribution of one of its foundational partners –social care!

Following the podcast, all three leaders -along with over 30 leaders from social care – an signed an unprecedented open letter to Secretary of State for Health and Social Care registering concerns with government decisions on adult social care

To listen to the full episode please click here: https //youtu be/LlCoJO6byvA?si 7x2pRO6H5HNQvKEo

How to Resolve Key Challenges in Care Home Laundr y Rooms

Care home laundry regulations dictate that facilities take a proactive approach to infection control and hygiene to reduce the risk of cross-contamination As such special processes and technologies are required to maintain optimal health and safety standards – something which requires significant investment in the right

INFECTION CONTROL AND CROSS-CONTAMINATION

Celebration of 40 Years Outstanding Ser vice

Recognition for Local Care Home Resident

Maurice Baker 94 from Austen House care home in Lower Earley

A new campaign to raise awareness of dementia and offer help for those whose lives have been affected by the condition has launched this month

‘Let’s talk Dementia’ - www letstalkdementia co uk, which is organised and funded by Luye Pharma Ltd, offers information about the condition as well as resources that individuals community groups and carers can access It covers everything from types of dementia and what the symptoms are through to advice on nutrition staying active and guidance for carers

There are currently more than 944 000 people in the UK who have dementia1 and one in three people will care for someone with the condition at some point in their life 2 By 2040 it is estimated that up to 1 7 million people could be living with dementia in England and Wales 3

The launch of Let s talk Dementia comes following a survey with 1,000 people4, carried out by Luye Pharma Ltd, which showed there is concern about access to dementia information 57% think there is not enough available, while 22% are unsure

Contributing to www letstalkdementia co uk are partners and support groups with expertise in the dementia field They include GP and media medic Dr Rosemary Leonard the movement education specialist Joël Kruisselbrink who creates exercises and games for the elderly and nutritionist Jane Clarke who

support group Tide (www tide uk net) which offers support and advice to those caring for someone with dementia

Said Dr Rosemary Leonard who worked with Luye Pharma Ltd as a

Market-Wide Half-Hourly Settlement (MHHS): Demystifying The Reforms

By Ben Whitelam, Director of Commercial at npower

It’s no secret that organisations in the care sector have been struggling under the weight of a highly volatile energy market The recent findings of our annual Business Energy Tracker confirmed that 40% of respondants said that energy costs are still their top concern With unpredictable costs, uncertainty over energy security and how the UK will facilitate the move to renewables the need to plan for a more sustainable and dynamic energy system has been a key focus of the recent General Election

For organisations in the sector to truly benefit from a secure responsive low-carbon energy system that also supports the country’s net zero goals, a radical remodelling has to take place This includes the ability to manage all aspects of electricity more efficiently We need to change the way we supply trade consume and interact with electricity ensuring that the system becomes far more targeted, responsive and flexible A key enabler of this energy transformation will be Market-wide Half-Hourly Settlement (MHHS) – a revolutionary reform instigated by Ofgem the energy regulator Set to be one of the biggest transformations to the British electricity market since privatisation MHHS will enable more granular and timely data to understand how and when consumers use electricity

PREPARING FOR MHHS

The industry timeline for delivering MHHS starts in April 2025 and runs throughout 2026 The level of the changes you may see as an organisation depends on the type of meter you currently have installed For example if you already have an automated meter reading (AMR) Smart or Half-Hourly meter it is unlikely that any change in meter will be required

If organisations have any remaining traditional meters in place the best way for them to access the benefits of MHHS and avoid any additional costs is to replace these with AMR or a Smart meter as soon as possible This will allow owners and licensees to participate in future opportunities deliver immediate benefits by making billing more accurate and eliminate the need to read meters manually

There are energy monitoring and measurement platforms available that allow facilities managers to visualise track and analyse their consumption – often with enhanced reporting to help maximise efficiencies and reduce costs as well as carbon emissions

Using these platforms such as our Intelligent Analytics tool means your data can then be transformed into actionable insights to be used across your organisation KNOWLEDGE IS POWER

Once implemented MHHS will provide an incredible level of visibility into how much electricity is being consumed for every 30-minute period throughout the day and night – that s 48 data points for every UK meter every 24 hours

Having access to this additional insight will help to support an energy system that can forecast generate and distribute electricity far more efficiently than ever before

MHHS will also support the more flexible use of electricity We’re already starting to see this with the popularity of time of use tariffs which incentivise the use of energy at times of abundant supply and away from peak-demand periods

By prioritising and understanding energy data owners and licensees can make informed decisions demonstrate the value of investments and take meaningful actions towards energy management and sustainability goals

A FLEXIBLE AND RESPONSIVE ENERGY FUTURE

The energy industry is working together right now on the industry architecture that will enable so much more data to be processed The responsibilities of meter service providers are also changing with new roles emerging for the gathering analysis and delivery of meter data

We are keen to work closely with organisations in the care sector to help them through this period of transition, understand their pain points, and smooth the way as reforms come into effect

It will pay to get ahead of the game by understanding your energy data and by working with your Meter Operator (MOP) Data Collector (DC) and Data Aggregator (DA) service provider to ensure you are prepared for this important change

While bringing a major shift in how the energy sector works MHHS will also bring significant opportunities particularly in terms of improved flexibility and the drive to net zero

For more information visit nBS s dedicated MHHS information page

Hundreds Compete In One of the UK’s Biggest Care Home Sporting Events

With the Paris Olympics now here a group of Suffolk care homes hosted their own Games – featuring breakdancing

The one-of-a-kind event was held at Care UK’s Mills Meadow in Framlingham with more than 100 residents and team members from 11 different care homes going for gold in a series of Olympics-inspired disciplines

The day kicked off with an opening ceremony which saw each home performing their very own chant and showcasing their chosen theme or country – including France and Ancient Greece

For the main event, residents competed in a special weightlifting competition with foam weights followed by a team rhythmic gymnastics contest and a shot-put competition using mini sandbags It was up to team members to pull their own weight next during tug-of-war before hopping into a sack race

Betty Dunne, 90, who lives at Mills Meadow, said “I enjoy seeing people enjoy themselves and everybody is doing what they want to do and having a good time There’s nothing better than a little competition –although it s the taking part that counts

The event has been running for seven years – but this year saw the special addition of breaking (or breakdancing) the latest addition to the list of official Olympics disciplines After a performance by international breakdancer and choreographer Nadir Josi residents also got to break a sweat and bust a move in a hip-hop workshop led by the Blair Academy

Jessie Slater 88 from Mildenhall Lodge care home said: I was so excited for the breakdancing That was my favourite part!”

Baron Medical

In the end the team at Cedrus House, from Stowmarket, brought home the gold after being crowned overall winner A Cedrus House resident, Betty Cowell, 95, commented: “I loved the dancing and all the sports – seeing our home win is always good fun I’ve enjoyed the races and it’s nice to get out for the day and see different people ”

Jennie Rodger, Regional Director for Suffolk at Care UK, said: “There’s been an amazing buzz ahead of the Paris Olympics among residents so we wanted to give them the opportunity to take part in their own Games

“Many residents have incredibly fond memories of past Olympics so our event gave them a great opportunity to reminisce and share their highlights from previous years We even added breaking to the mix as this year’s newest Olympics discipline, which was a hit with residents They re all keen ballroom dancers – but it s safe to say they d never done anything quite like it before!

Competition was fierce but there could only be one winner – congratulations to team Cedrus House We re already looking forward to our next event; who knows, we might event try and host our own Winter Games!

The event comes ahead of the launch of the The Big Care UK Sports Day which sees over 130 Care UK homes across the UK host sports days for the local community and showcase what life in a care home is really like

To find out more about The Big Care UK Sports Day, please visit: careuk com/care-uk-sports-day

Homecare Association Report Reveals Critically Low Fee Rates For State-Funded Homecare

New research from the Homecare Association shows that fee rates for state-funded homecare across the UK remain dangerously low failing to keep pace with rising wages and costs and risking the stability of the sector

Failure to ensure adequate funding for homecare risks a decline in care quality, increased staff turnover, and reduced capacity to meet growing demand The report highlights a stark disconnect between the rising costs of providing care and the fees paid by local authorities potentially leading to a crisis in homecare provision

The Homecare Association conducted an extensive analysis of fee rates paid for homecare by public organisations across the United Kingdom for the 2024-25 financial year The study

the 9 8% rise in the National Living Wage

• An estimated additional £1 67 billion is needed in England alone to enable careworkers to receive wages equivalent to NHS Band 3 healthcare assistants (with 2+ years’ experience)

Dr Jane Townson OBE CEO of the Homecare Association commented Our findings paint a deeply con-

Trip to Old Town

cerning picture of homecare funding It’s shocking that 99% of contracts fail to meet even the minimum price required for sustainable quality care Without urgent government action to increase funding and mandate fair fee rates we risk destabilising the homecare sector compromising care quality and exacerbating the

1

2

3

5

Reconnects Two

Residents at Hastings Home with Past

for her to try for her supper

The weather was nice we had a stroll through George Street and had a lovely time in general

Both Rosemary and Brenda were really happy and had huge smiles on their faces throughout the day ”

Blueleaf and TENA Partner to Promote Best Practice and Sustainability In Continence Care And

Bloom and Grow Workshops

Blueleaf Care is promoting best practice in continence care to help care homes deliver better outcomes for residents and help reduce their environmental impact through the choice of products they purchase During Continence Care Week Blueleaf partnered with global leading continence brand TENA to run Learning Circles for carers across 16 care homes Each of the sessions included discussion on best practice for care home staff with TENA experts explaining the health and sustainability benefits of using the right products for its intended purpose With two out of three people in care homes requiring continence care, best practice can deliver the dual benefit of increasing a resident s quality of life while reducing a care home s environmental impact

In addition to the education sessions Blueleaf and TENA are also marked World Continence Week by hosting a series of Bloom & Grow activity workshops for residents providing sunflower seeds for them to sow in pots for their rooms or around the home These sessions were designed to support the care home’s commitment to provide social activities which are beneficial to residents cognitive function; so too is connecting with nature by handling soil watering and tending flowers Ellen Brown Sales and Marketing Director of Blueleaf Care says encouraging best practice is a priority for

Blueleaf “Well managed continence care improves a resident’s quality of life considerably preventing avoidable accidents which can result in further health complications but it

The Belmont Care Home Partners with Age UK for Innovative Dementia Support Programme

The Belmont care home in Worcester part of Sanders Senior Living is excited to announce a new partnership with Age UK to enhance their dementia care services through the Living Well with Dementia programme The collaboration aims to provide personalised support and create meaningful interactions for residents living with dementia

Following a productive meeting on the 5th of July between Carla Sidaway (Customer Relations Manager) and Tanya Davies from Age UK, the programme is set to commence on the 5th of August Tanya will visit The Belmont bi-weekly to offer 1-1 reminiscence sessions with

them to reflect on their

discuss their interests and contribute to a life story board with photos and personal stories This initiative is designed to provide additional support to residents and their families especially those newly diagnosed or living with dementia

Carla Sidaway CRM at The Belmont stated I think this service is wonderful for our residents They and their families will greatly benefit from having Tanya here to speak with their loved ones This will provide valuable one-to-one time and allow us to gain deeper insights into our residents enriching their care and offering families advice on how to enhance their loved one’s experience ” Stephanie Howard Home Manager added This service is going to offer our residents a great opportunity to talk about their lives before living at The Belmont It will help us understand their preferences and provide tailored care I am looking forward to welcoming Tanya and seeing the positive impact of her visits on our residents and staff

Tanya Davies from Age UK commented “I am looking forward to using my experience to help ensure every individual enjoys their time in care homes My goal is to make a real difference and help change perceptions about living well with support

Truro Care Home Resident Pursues Passion For Sailing

Joe Wright a 28-year-old resident of High View in Truro part of Salutem Care and Education is making waves with his newfound love of sailing High View which supports individuals with learning disabilities physical disabilities, and sensory needs, has been Joe’s home since September 2022 Joe has been attending Mylor Sailing School where he embarks on power boat adventures alongside his support staff Recently accompanying him is 45-year-old Aren Bonich who also lives at High View who has been inspired by Joe’s enthusiasm to join the sailing sessions

Since Joe began sailing last year it has become a valuable weekly activity

Joe s enthusiasm for driving the boat is evident when he returns to High View proudly declaring “Drive the boat ” with a big thumbs up and a beaming smile Roxy Durran, registered manager at High View, said: “It’s been wonderful to see Joe s excitement and joy for sailing His positive attitude and enthusiasm are truly inspiring We re delighted to support him in pursuing this passion The team at High View is committed to providing opportunities for the individuals they support to explore new interests and engage in fulfilling activities

Care Show Birmingham Awaits You...

Summer is here and with it a renewed motivation to enjoy life at its fullest We feel inspired to learn and work to towards a brighter future And we have just the right thing: Care Show Birmingham comes full of inspiration and celebration getting better every year

Registration is open and care professionals can book their free tickets to attend the event held at the NEC Birmingham on 9-10 October 2024

There is a big focus on policy regulation and funding from both local authority and private equity as well as discussions on the development of ongoing issues including international recruitment sustainability and the new Single Assessment framework from the CQC This year s programme will also introduce an increased focus on learning disabilities and environmental social governance (ESG)

Here s a sneak peek into some of the sessions you will find at the show:

‘What’s happening in homecare? with Dr Jane Townson OBE, CEO, Homecare

Association

‘LGBTQ+ inclusion: meeting the feedback requirements of the CQC Single Assessment Framework’ with Jim Glennon Policy Director Pride UK

Workforce wellbeing: recognising your employees as the biggest asset in your organisation with Sonia Rai CEO, Nectar HR, Amrit Dhaliwal, CEO, Walfinch, Nadra Ahmed, Executive Chairman, National Care Association and Karolina Gerlich CEO Care Workers Charity

‘Secrets for success: sales and marketing tactics for launching a new care home’ with Carl Roberts, Associate

Sales & Marketing Director Boutique Care Homes Lisa Vile Sales & Hospitality Manager, Athena Care Homes Ltd, Vicki Pickering, Head of Sales, Hallmark Luxury Care Homes Stephanie Bowie Head of Sales Signature and David Martins Head of Sales, Westgate Healthcare

The speaker lineup includes some of our ThirtyUnder30 Class of 2023 and many recognised speakers such as Nadra Ahmed, Executive Chairman of the National Care Association Professor Mary Larkin Professor of Care Carers and Caring at The Open University and Tim Dallinger Director at Social Care Consultant Ltd A CELEBRATION AND RECOGNITION OF NEW TALENT

The 2024 event will host the second edition of ThirtyUnder30 on Wednesday 9 October to recognise the future leaders shaping the sector and provide them with a support network of like-minded individuals THE RETIREMENT LIVING SHOW

Care Show Birmingham will be co-located with the Retirement Living Show an event for professionals working to create independence for senior living from raising finance construction business models understanding legalities, and architecture to affordable living Book your free ticket here: www careshow co uk/tcuk

Tickets to Care Show Birmingham and the Retirement Living Show are complimentary for those who work for a social care provider (including but not exclusive to care homes nursing homes and domiciliary care) in addition to healthcare, allied healthcare, NHS, public sector professionals, architects and interior designers

Dementia Activity App Celebrates 10-Year Anniversar

A museum-led dementia awareness programme House of Memories, is marking 10 years since its memory activity app launched at the House of Commons

The free My House of Memories app co-created with people living with dementia was launched two years after the creation of the wider House of Memories programme which is led by National Museums Liverpool The aim of the app is to develop connections and conversations

music and descriptions which can help to spark memories of days gone by Users can also save favourite objects to a digital memory tree, digital memory box or timeline and add their own photographs to the My Memories feature on the app Over the last decade, objects on the app have been interacted with more than a million times

Throughout the years House of Memories has worked with a range of museums organisations and communities around the world to create content for the app, to provide a choice of objects to resonate with as many people living with dementia as possible Recent partnerships have included collaborating with Welsh Government and 14 museum partners across Wales to develop dual-language content for the app and working with the Chelsea Pensioners at the Royal Hospital Chelsea to create a collection of hospital and British Army memories

In order to support professional carers working with people living with dementia, as well as families and friends House of Memories also provides online and in-person training where you can learn how to use the My House of Memories app and hear about other dementia activities and resources The in-person training takes place in Liverpool every month while online training – made up of 31 expert videos across four modules – can be completed at any time

The House of Memories team also offer bespoke dementia awareness and app training to organisations which work with or support people living with dementia, from the likes of residential and nursing homes to housing associations and groups offering support services

Sarah Wright Project Coordinator at Gairloch Museum in northwest Scotland runs a Whatever the Weather’ Wednesday reminiscing group and

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“Dream Come True” For Resident At Blackpool

Home Who Goes Up On Tower For First Time

“Then

take us 380ft into the air, to the Blackpool Tower Eye & the walk of faith

“Kath didn’t waste a minute before walking across the glass floor, posing for pictures and reassuring others that if she could do it anyone could

“She said it was a dream come true and had a huge smile on her face

Kath loved the whole experience and then enjoyed a trip to Bob & Berts Burger Bar for Chicken & Chips in a basket for lunch ”

Cedar Court Celebrated the Magic of Wonderland with a Mad Hatter’s Tea Party

Cedar Court nursing home transformed into a whimsical Wonderland as residents and staff celebrated the inception of Lewis Carroll s Alice in Wonderland” with a delightful Mad Hatter- themed Coffee Pot morning The event marking the anniversary of Lewis Carroll beginning his well-known tale

The morning festivities included a beautifully arranged tea set, complete with fancy cups and saucers and tables decorated with intricate dollies cog wheels and clock hands The highlight of the decor was a playful Mad Hatter top hat which residents eagerly took turns wearing

The atmosphere was filled with fun, as everyone enjoyed an assortment of cakes and biscuits reminiscing about their own experiences with “Alice in

Wonderland ” whether from the cinema or on television with loved ones

Adding to the fun the group participated in a lively game of Alice in Wonderland Bingo With prizes up for grabs the competition was fierce and resident Barbara emerged as the winner with a full house She loved selecting her prize and everyone was pleased to watch her succeed

Gemma Cedar Court s Activities Co-ordinator reflected on the success of the gathering “Everyone had such a great time It was wonderful to see our residents so engaged and happy reminiscing and enjoying themselves ” Resident Mary-Ann shared her enthusiasm for the event: We should do more themed tea parties This was lovely ”

Newton Heath Care Home Pay Tribute to Their Beloved Cat with Residents and Colleagues to Mark International Cat Day

HC-One’s Brookdale View Care Home in Newton Heath

Manchester are celebrating International Cat Day on August 8 by paying tribute to their much-loved special cat called Dillon International Cat Day was first created in 2002 by the International Fund for Animal Welfare to raise awareness for cats and to learn about the way to help and protect them

Having a pet cat residing in a care home can offer many benefits to the elderly including enhancing therapeutic care and providing companionship Residents can also improve their wellbeing by engaging with their pet cats and they can help facilitate better social interaction

Dillon who is a 16-year-old tabby cat has been living at Brookdale View Care Home for several years Dillon brings joy to those who live and work at the home

Dillon enjoys interacting with residents particularly those who give him attention as he brings much-needed support to the lives of residents and their loved ones every day

Amanda Healey, Wellbeing Coordinator at Brookdale View Care Home, said:

“Our residents love Dillon, he sits on residents’ beds, and residents enjoy stroking him Dillon loves the attention he gets from residents colleagues and visitors

“When the weather is nice he loves to sit outside in the garden enjoying the sunshine and rolling around

Diane Cannon resident at Brookdale View Care Home commented

Dillon makes me happy; he is great company and very lovable

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GPs Prepare To Take Collective Action After Over whelming Ballot Result

GPs across England have voted overwhelmingly in favour of taking collective action

More than 8 500 GPs in England took part in the ballot and 98 3% voted in favour of taking part in one or more examples of collective action This means from today the Association will encourage practices to choose from a list of ten actions, and practices can choose to implement as few or as many as they think appropriate

Actions may include refusing to share patient data unless it s in the best interests of a patient referring patients directly to specialist care rather than following longer and more complex NHS processes and switching off NHS software which tries to cut prescribing costs

Historically practices have worked above and beyond their contracts to keep up with patient demand while being instructed to offer extra services by NHS England

Despite warning the Government that they’re being forced to do more with less GPs have been repeatedly ignored and not given the funding they need to handle growing pressures

Of the entire NHS budget general practices get only 6%

GPs spending more time with their patients, while showing how problems are generated by NHS wider system and national mismanagement and bureaucracy in a bid to make the Government take seriously GP practices’ requests for extra support

Dr Katie Bramall-Stainer chair of BMA s GP committee for England (GPCE) said: We had a huge response to this ballot and the results are clear – GPs are at the end of their tether This is an act of desperation For

too long, we’ve been unable to provide the care we want to We are witnessing general practice being broken The era of the family doctor has been wiped out by recent consecutive Governments and our patients are suffering as a result

There have been countless opportunities to address the funding crisis in general practice, and despite almost 100% of GPs voting to reject the 2024/25 contract earlier this year still nothing was done Practices are now struggling to keep the lights on, can t afford to hire much needed GPs and other staff and some have even closed for good

The new Government is keen to find solutions but the causes of practices closing and GPs leaving remain these actions will help keep practices open and

Resident Celebrates 101st Birthday with Five Generations at Morpeth Care Home

birthday celebration began with a special presentation of flowers from the Mayor of Morpeth Councillor Betty Bawn, honouring Edith’s remarkable milestone Following the presentation guests were entertained by Christine Rosemond, who performed Edith’s favourite songs Edith Mains was born in Ashington Northumberland She lived there only briefly and her family moved to Berwick-upon-Tweed where her father played the piano at the Berwick Playhouse during the silent blackand-white movie era Edith returned to Ashington where she met her husband at the Ashington Institute in 1944 The couple married and had one daughter Patricia Her professional life included working in a corner grocery store moving on to Lipton’s convenience store and eventually spending many years

with the Cooperative Society After her husband's passing, Edith devoted herself to her family full-time Beyond her professional life, Edith had many passions She was an avid dancer and even taught Newcastle

Sona raises £22m to help large Social Care organisations access AI-driven WFM

We are excited to announce this new round of investment and how it will impact large Social Care organisations and their employees

Together with my fellow co-founders, Oli Johnson and Ben Dixon, we’d like to thank Felicis who led the financing with participation from Northzone, Google s AI-fund Gradient, SpeedInvest, Antler, BAG Ventures, and the numerous notable angels who participated in the round

When we founded Sona in 2021, we wanted to solve the unique challenges of frontline work with technology that empowers every employee, on every level of a large organisation

Two years later, Sona is doing just that for over 100,000 people We are grateful to the many organisations who have chosen us to support them on their digital journey, including Community Integrated Care, iVolve, Affinity, Yorkshire Care, Greensleeves Care, Cartrefi Cymru, and Livability, helping them deliver almost 5 million seamless shifts We’d also like to thank our partners who share in our vision for an integrated tech landscape for Care, including Nourish, Radar Healthcare, and Lottie

Some of the most talented and motivated people around have joined us to make this possible, and I d like to give a particular shout-out to Hayley Horwood and Richard Upshall Together, they have more than 25 years of experience in the Care sector and their insights have guided us every step of the way

This deep involvement has taught us that the complexity associated with multi-location, 1000+ staff operations is coupled with the pressure and responsibility to provide the best care possible Social Care demands a state-ofthe-art solution, built with the kind of technology that isn’t just the latest right now, but that is flexible enough to continue being state-of-the-art ten years from now and later into the future

The financing is a big step on our journey to becoming the go-to WFM for large Social Care groups, but - more importantly - it is an investment in the sector as a whole

Over the past year, we ve seen demand for a nextgeneration solution like Sona increase fourfold Our

partners are looking to make their operations more efficient and reliable, improve staff satisfaction, and become financially sustainable organisations that can easily grow and support more people

The fact that we can confidently say Sona is a solution that pays for itself - and then more! - is something we’re incredibly proud of because it provides organisations with a new revenue source they can re-invest into employee wellbeing and a better experience for the people they care for

So, what does this mean for the Care sector?

1. A truly intelligent AI-driven solution

We want to empower Social Care enterprises to forecast their staff needs based on what is best for the people they support with maximum accuracy and automatically tailor their operations accordingly This will help organisations speed up their scheduling, gain real-time views of their shift runs, and encourage growth in a way that tech simply hasn’t in the last decade Previously, the focus was mostly on digitising paper-based processes, but as many organisations are now starting a vendor-replacement cycle, we want to provide them with a real nextgeneration solution

2 Automated HR processes

Our HR solution is already closely linked to Scheduling and communicates seamlessly as solutions built to work together from day one should The next step is to bring automation to the HR processes that currently take up the most time and are heavily prone to errors Our goal is to make the data we feed into our Payroll engine as accurate as possible and remove the potential for mistakes to snowball, leading to drops in employee satisfaction, more admin time, and even legal risks down the line

3. User-first technology

One implementation challenge organisations have experienced with legacy software is low tech adoption rates from frontline staff But what oftentimes is seen as fear of change, is actually a natural reaction to employee apps which were not designed to be accessible The Sona mobile app - together with all our interfaces - is built with usability in mind and consumer-grade standards We want to enrich this experience with even more features that make user life more efficient and increase satisfaction, particularly around self-service and onboarding new staff We believe the first impression new employees get of their organisation and its processes is key to their retention

4 High-quality research and contributions to Social Care in the UK

The feedback we’ve received for our industry-leading reports, webinars, and other research activities has always been incredible and we re only looking to add more Social Care is first and foremost about the people and the community We plan to continue reporting on the pulse of the sector, bring together leaders and visionaries to share their insights, and always spotlight the many opportunities Care offers At the same time, we want to expand our existing charitable contributions and make sure that we’re always giving back to those on the frontline

committed our Customer Success and Implementation teams are to always going the extra mile, helping them optimise and grow their business We want to make sure that as we grow ourselves, we only improve this experience and provide even more comprehensive support every step of the way For that we’ll be on the lookout for the best talent available

Overall, with Sona, I like to think of it as building the “selfdriving car of running a Care business The last 20 years of workforce management were dominated by legacy point solutions that digitised simple paper processes Sona is building the next generation of WFM with a truly intelligent platform that enables organisational leaders in complex, multi-location enterprises to put the right people, in the right place, at the right time; and to seamlessly manage their workforce end-to-end

We believe we can deliver this because our exponential growth has been driven by tangible factors: speed of product delivery, high configurability, and sector expertise

Unlike legacy platforms, Sona’s technology has been built from the ground up for real-time data processing and insights Leveraging the Elixir programming language and large language models - similar to what powers tools like ChatGPT - we offer AI-powered real-time actionable feedback which helps drive intelligent decision making and leads to real workforce productivity gains The trust of our investors so far has yielded a total of £30 millionfunds that we see contributing to the development of the sector as a whole

“We are proud to lead Sona's Series A round and support its mission to empower frontline enterprises with cuttingedge workforce management solutions We believe in Sona s potential to redefine how businesses [ ] manage their workforce, and we re excited to be part of their journey towards reshaping the future of work Ben, Oli, Steffen and the Sona team have already helped over 100,000 frontline workers schedule shifts, and we know so many more will appreciate smarter software that enables their work ”

Niki Pezeshki, General Partner at Felicis

As we continue to innovate, our mission remains clear: to transform the outdated tools that have hindered Care enterprises in the past and usher in a new era of intelligent WFM that drives efficiency, employee wellbeing, and, ultimately, the delivery of exceptional care

Steffen Wulff Petersen Sona CEO and Co-Founder

5. A trustworthy partnership for all our UK customers

Our partners have consistently highlighted how

Sona co-founders Ben Dixon Steffen Wulff Petersen and Oli Johnson

Exemplar Health Care Ambassadors Share Insights

And Ideas At ‘Audience With The Exec’ Meeting

Exemplar Health Care recently hosted ‘An audience with the Exec , to empower the people they support to share their lived experiences and ideas with the Executive Management Team

Regional Service User Ambassadors Adam Alex and Dave attended the Audience with the Exec meeting to present feedback from Exemplar Health Care’s Service User Council to the organisation s Directors

Their presentations highlighted three key areas: colleague engagement with service users, colleague turnover, and colleague morale They explored how these areas impact quality of care and overall morale in their homes, with the ambassadors reflecting that “the wellbeing of those that care for us is directly proportional to (their) own wellbeing

The Service User Ambassadors shared that the “energy” and uplifting approach of Exemplar Health Care colleagues highly influences their interactions and create a happy environment to live in They shared that morale at their homes was positive and the person-centred activities designed for people of all abilities helps to connect service users and colleagues creating a genuine community spirit

to have a say in how the organisation works and new programmes, and co-produce projects The Regional Service User Ambassador role is a recent addition to the programme and Adam Alex and Dave nominated themselves for the position

Other service users interested in the role will shadow the current Regional Service User Ambassadors to learn more about the role

After the success of the

The presentations also touched on the importance of continuity when it came to their relationships with colleagues with the ambassadors noting they feel safe and happy being supported by people they are familiar with and who understand their individual care needs

The celebration of colleagues’ hard-work and dedication was also highlighted as an excellent way of encouraging a feel good factor Ambassadors suggested that service users could support this by having a more active role in activities like Exemplar Health Care’s Values Awards, which recognise the achievements of team members across the organisation

The ambassadors are part of the Service User Council, a programme designed to encourage individuals

Foxearth Lodge Celebrates Esteemed Head Housekeeper

brilliant she shared expressing no immediate plans for retirement Sandra's passion for her work and her deeprooted connection to Foxearth Lodge is an inspiration to all

Community Dementia Café Hosted At Elm Bank Care Home Goes From Strength To Strength

Liberty by the Sea: A Joyous Seaside Trip for Liberty House Residents

Celebrating a Centur y and More: Cathy Hillock’s

104th Birthday at Beechwood Care Home

Beechwood

and

Cathy’s life has been characterized by her

nity For 40 years she served as a Justice of the

a role in which she demonstrated fairness and compassion, earning the respect and gratitude of those around her Her commitment to justice and community welfare made her a beloved figure in Motherwell and Wishaw

In addition to her judicial service Cathy played a significant role in the Motherwell and Wishaw Trefoil Guild serving as Vice President and Commissioner Her leadership and enthusiasm inspired many young women and her legacy continues to influence the Trefoil Guild community today Cathy’s philanthropic spirit was perhaps most evident in her tireless work for Cancer Research UK As chairperson for Motherwell and Wishaw she devoted 60 years to fundraising efforts, passionately supporting cancer research and

awareness Remarkably she retired from this role at the age

organized a special birthday celebration that reflected her

to the Girl Guides movement Staff members donned

uniforms,

a festive atmosphere that paid homage to Cathy s years of involvement with the Brownies Guides and Rangers In a delightful twist Cathy herself embraced the theme by dressing up as a Girl Guide showcasing her enduring spirit and sense of fun The highlight of the event was the presentation of a vintage Girl Guide Badge and a framed photograph of Cathy in her original Guide uniform

At Beechwood Care Home, we are honoured to care for such an extraordinary individual Cathy s story serves as a beacon of hope and inspiration reminding us all of the power of dedication and the importance of community

Residents At Local Care Home Lend

Their Ears To A Live Flute Perfomance

Residents

PRODUCTS AND SERVICES

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Penile Retraction and Incontinence: Dementia Activity App Celebrates

A museum-led dementia awareness programme House of Memories, is marking 10 years since its memory activity app launched at the House of Commons

The free My House of Memories app co-created with people living with dementia was launched two years after the creation of the wider House of Memories programme, which is led by National Museums Liverpool The aim of the app is to develop connections and conversations between people living with dementia and their families and carers through digital collections of objects Together people can explore pictures of museum objects and everyday items – which range from a Singer sewing machine to a 10 shilling note – and discover things which resonate with them Images are brought to life with sound, music and descriptions which can help to spark memories of days gone by Users can also save favourite objects to a digital memory tree digital memory box or timeline and add their own photographs to the ‘My Memories’ feature on the app

with people living with dementia as well as families and friends, House of Memories also provides online and in-person training where you can learn how to use the My House of Memories app and hear about other dementia activities and resources The in-person training takes place in Liverpool every month, while online training –made up of 31 expert videos across four modules –can be completed at any time

The House of Memories team also offer bespoke dementia awareness and app training to organisations which work with or support people living with dementia from the likes of residential and nursing homes to housing associations and groups offering support services

The My House of Memories app is available to download for free on iOS devices via the App Store and on Google Play for Android devices Information about in-person online and bespoke training is available on the House of Memories website

As you get older your penis and testicles may get slightly smaller One reason is the build-up of fatty deposits in your arteries reducing blood flow to your penis This can cause withering of the tissue cells in the spongy tubes of erectile tissue inside your penis making it awkward to stand at urinal to urinate – but having incontinence on top of this can make matters very difficult to manage

Over the last decade objects on the app have been interacted with more than a million times In order to support professional carers working

Find out more about the House of Memories programme on their website at www liverpool museums org uk/house-of-memories

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Men’s Liberty attaches to the tip of a man s anatomy directing urine to a discreet collection pouch It s comfortable, unnoticeable to others and -best of all secure

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observes Peter Wingrave, AAT Director “This is no reflection of the standard of care given It does leave the resident and care staff exposed to risk in safely getting the resident back up again particularly with the growth in obesity among residents 3 Only 4% of falls

Raizer II works by visiting www aatgb com/raizer-lifting-chair/ where you can also book a free virtual or actual assessment and ask any questions via LiveChat Alternatively email sales@aatgb com or telephone 01978 821875

CLEANING AND HYGIENE

The Power of Dr y Steam Cleaning

Dry Steam cleaning fights the battle against bacteria and viruses on three fronts with thermal and chemical disinfection and decontamination by mechanical action of surface penetration and extraction to eliminate contaminants The innovative design and cutting-edge dry steam technology can help tackle the risks of transmissions both inside healthcare settings and outside where you need to offer the safest and cleanest environments

Dry Steam penetrates common surfaces that are porous – like unvarnished wood and/or have non-smooth textured and rough surfaces that harbour and hide biofilm and soil Where manual cleaning isn’t possible, the Dry Steam Vapour reaches those areas and delivers a hygienic environment and peace of mind that it s free from risks of infection Scientific studies by OSPREYDDEEPCLEAN TNO and UCLH -

University College London Hospital-, focusing on the efficacy and removal of all biofilms and microbiological decontamination demonstrated that Dry Steam Vapour performed equal to or better than other disinfection practices While the use of water and an approved detergent provides an environmentally friendly and effective alternative to more toxic disinfectants

Dry Steam is also ideally suited to be combined with Microfibre cleaning regimes and SteamMops are available as optional accessories

Further Laboratory evaluations using OspreyDeepclean steam cleaning/sanitising machines establish the destruction of hospital infection strains - including the antibiotic resistant superbugs MRSA and VRE - in less than 2 seconds

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are, more importantly built knowing the control of healthcareassociated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result, a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas’ range of dispensers are produced in the

world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product reducing levels of bacteria such as MRSA E Coli, Legionella Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk

The First Menu Planning and Food Ser vice Guideline for Care Homes for Older Adults Launches

A new set of menu planning and food service guidelines for care homes catering to older people has been launched

The Food Services Specialist Group and Older People Specialist Group of the British Dietetic Association (BDA) and the National Association of Care Catering (NACC) have worked in collaboration to launch these guidelines under the title Care Home Digest

The Care Home Digest is the first of its kind providing menu planning and food service guidelines to support care homes to provide high quality food and drink services for residents

No such resource currently exists in England and this document should complement existing dietetic guidelines available in the other nations of the UK

The overall food and dining experience can have a huge impact on quality of life for residents and is often one of the highlights of the daily routine Undernutrition dehydration and other nutrition related health concerns which often impact those living in care or residential homes mean that providing appropriate and appetising meals that meet nutritional requirements can be more challenging

With many care homes unable to access a food service dietitian service the Care Home Digest allows homes to access the information to support them to plan nutritionally balanced and appropriate menus to meet both the nutritional needs and preferences of their residents

By having a clear set of standards and guidance that provides consistency and clarity in the approach for eating and drinking in care homes managers nurses care and support staff and caterers will better understand what they should be providing as part of their overall food service

Helen Ream Healthcare and Food Service Dietitian at Compass Group UK & Ireland and Vice-Chair of the BDA’s Food Services Specialist Group says,

It has been a privilege to chair the working group of dietitians and NACC colleagues to develop these guidelines I hope they will be the ‘go to’ resource for care home teams to support them to understand what their food services and menus should include to support residents to have a great mealtime experience whilst also meeting their nutritional needs

Mealtimes play an essential role in the wellbeing of some residents They allow residents to connect with each other as well as with carers and family members and give moments of happiness or reflection when there are cultural or religious celebrations

Chapters in the Digest include delivering a positive mealtime experience menu planning and design and catering for special diets

Helen who is also a member of the NACC says “The Care Home Digest builds on the work of the BDA s Nutrition and Hydration Digest a resource for all those involved in the provision of food and drink services in hospitals and which forms part of the National Standards for Healthcare Food and Drink Until now no similar national food service standards have existed to support care homes for older adults to meet the nutritional needs of their residents We hope these guidelines will be widely used and become a nationally trusted resource in the same way ”

The information and checklists within the guidelines are intended to support care homes to review their services to understand what they are already doing well and where improvements could be considered and made

Neel Radia National Chair of the NACC says The National Association of Care Catering is proud to have been working in collaboration with the BDA for this unique Care Home Digest

“This document is a welcome and necessary publication to enable consistency across the care home sector A multidisciplinary team bringing hospitality and nutrition together is the best solution for an all-encompassing approach to meeting residents nutritional needs This is a must-have document for all catering teams in care homes, from induction through to ongoing reference and review No care home for the elderly should operate without this

“Thank you to Helen Ream and the entire team who have worked so hard in putting this together and I wholeheartedly recommend it to everyone in the care sector

OHK - Your Specialist Partner for Dysphagia Management

Founded by Preston Walker and James Ball, globally recognised experts in texture modification and culinary applications for modifying food OHK is your specialist partner for Dysphagia management

Our mission is to provide comprehensive training programs and implementation support that empowers healthcare providers to deliver safe nutrition and reduce risk across the care setting We work in collaboration with you and your teams to secure a better quality of life for individuals with specialised diets Because everyone deserves the right to safe nutrition WHY CHOOSE OHK?

We offer validated and clinically endorsed training programs ensuring your setting complies with current best practices and standards Our courses are mapped to the Eating Drinking and Swallowing Competency Framework from the Royal College of Speech and Language Therapists and delivers best practice guidance reflecting the globally recognised International Dysphagia Diet Standardisation Initiative (IDDSI)

OHK provides high quality cost-effective eLearning modules tailored to dysphagia training needs These modules are available as bundles or individual courses which can be accessed via OHK s or your own Learning Management portal, providing flexibility to meet your organisation’s requirements For advanced training needs we also offer in-person courses

MORE THAN JUST A TRAINING PROVIDER

OHK assists you in establishing a safe, auditable process and internal framework, helping to enhance your specialist catering solutions Whether you have 1 or 100+ beds we have a solution for you that is cost-effective accessible and scalable

Our courses are developed and maintained in collaboration with East Sussex Healthcare NHS Trust ensuring the highest quality and accuracy of guidance Expert Dysphagia Consultancy

OHK s expertise has attracted partnership from a range of organisations including Norse Care, Belong Villages and numerous NHS Trusts, including East Sussex Healthcare NHS Trust, Ayrshire and Arran NHS and the States of Guernsey OHK provides Care England with care catering expertise to support its members and improve standards in the sector

At OHK we are more than just a training provider; we are your partners in delivering excellence in dysphagia care Together we can help you transform your healthcare setting and ensure safe enjoyable nutrition for all

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It is hoped this document will also support the Care Quality Commission and other nations’ inspectorates to know what they should be assessing and checking for during their visits to care homes and further influence the development of improved standards in such a vital aspect of care After the successful launch of

group of suppliers selected through the Open Doors Programme Aimed at small food and beverage suppliers the Open Doors Programme identifies the most innovative businesses trying to establish themselves within the industry and raises awareness of their products so they can make their mark in wholesale

Despite the recent deceleration in inflation the share of small businesses aspiring to grow

CATERING FOR CARE

Enhancing Care for Dysphagia: Establishing EDS Competencies for Improved Quality of Life

Dysphagia or difficulty swallowing is a condition that can significantly impact the quality of life for many individuals particularly residents in health and social care facilities Addressing the needs of those with, or at risk of developing, dysphagia is crucial for enhancing their daily experiences and ensuring high standards of care to ultimately improve their quality of life

To achieve this, it's essential to establish Eating Drinking and Swallowing (EDS) competencies across whole care teams, to fully equip the multidisciplinary team (MDT) with the expertise needed to provide comprehensive support

EMBEDDING EATING, DRINKING AND SWALLOWING COMPETENCIES – A QUICK DIGEST

Establishing EDS competencies involves identifying the specific knowledge and skill sets required for each role within the care and catering teams as outlined in the Eating Drinking and Swallowing Competency Framework (EDSCF) This approach ensures that every team member from carers and nurses to caterers and managers possesses the necessary competencies to support residents effectively Fundamental to this is adherence to the International Dysphagia Diet Standardisation Initiative (IDDSI) Framework which details the exact methods for preparing high quality nutritious meals and drinks that are tailored to residents specific swallowing needs

Supporting a sustainable implementation of EDS competencies involves addressing staff turnover accommodating new staff members, managing role changes and providing ongoing training Clear objectives and straightforward management protocols are essential for maintaining these standards over time Additionally, regular feedback mechanisms should be established to continually assess and improve the care provided ensuring that residents receive the best possible support to enhance their quality of life and reduce the risks associated with dysphagia

IMPLEMENTING EDS AT SCALE: IS IT ACHIEVABLE?

Implementing EDS competencies at scale has been successfully demonstrated in various regions and care settings across the UK with adoption globally too Examples of this include East Sussex NHS Healthcare Trust South Tyneside NHS Trust, the States of Guernsey, Ayrshire and Arran NHS Trust along with private settings Norse Care & Catering and Belong Villages Between 2 000 and 6 000 staff from each organisation across a wide spectrum of care catering and management roles, enrolled and completed EDS and IDDSI specific training schemes In all settings integration of EDS training and systems has significantly benefitted the care facilities and their residents TANGIBLE RESULTS DEMONSTRATE EFFICACY AMONG MDTS.

Following an EDS training pilot with South Tyneside NHS community settings 74% of participants reported they would change the way they would work as a result of completing the programme, with 34% stating they were more confident in knowing how to refer residents for assessments

In East Sussex NHS Healthcare Trust 86% of staff stated the catering for dysphagia diets course helped them in the way they work due to improved knowledge which positively impacts quality of life food safety and the choice that can be offered to patients in these settings

Similarly the States of Guernsey implementation report, showed that both the kitchen services and an acute stroke ward demonstrated an improvement in the production of foods for the IDDSI Framework, and the understanding and confidence in all staff to support patients with dysphagia

Norse Care & Catering and Belong Villages have also seen improvements following engagement with a IDDSI and EDS-specific training programmes Norse noted that 84% of attendees to the onboarding sessions felt they left with a good or strong understanding of supporting people with eating, drinking and swallowing difficulties Belong also

attested to training s efficacy in improving confidence in compliance and quality practices

THE POTENTIAL OF SUSTAINABLE INTEGRATED EDS TRAINING IS HUGE.

The outcomes of implementing sustainable, integrated EDS training and systems are substantial The pilot with East Sussex NHS Healthcare Trust led to reductions in incidents, increased confidence among staff, higher quality referrals as well as improved food quality Specifically an initial drop in incidents of 85%, with a year-on-year reduction of 33% in incidents on the unit until end of 2022 Since the introduction of this training there has been just one incident in 2023 and no never events or near misses A value that cannot be underestimated

Staff now also have a deeper understanding of the challenges faced by patients with dysphagia, enabling more compassionate and effective support to patients resulting in meaningful impact on their lives

Systematic catering systems provide numerous additional benefits

The States of Guernsey audit report highlights improvements in staff efficiencies consistency in service delivery effective and speedy problem solving and enhanced due diligence processes For example all chefs undertaking IDDSI level specific food training responded very confident’ or ‘extremely confident’ for all IDDSI food production levels Fiona Gardiner Specialist Speech & Language Therapist commented following the pilot; “Guernsey has embedded training throughout levels 1 and 2 of the EDSCF The dysphagia modules support all levels of staff to meet their competency on the framework and this training has meant that risks for people with dysphagia have significantly been reduced In addition we have used IDDSI catering training throughout the hospital catering departments, which has inspired the chefs ” IMPROVING QUALITY OF CARE FOR THE LONG TERM.

These systematic approaches improve the immediate care environment and through robust data capture highlighting better outcomes can help provide confidence to organisations aiming to invest in a strong dysphagia management strategy Establishing and maintaining EDS and IDDSI competencies across care teams is what’s needed to enhance the quality of life for residents with dysphagia and ensure long term sustainability and resilience in care standards

LAUNDRY SOLUTIONS

TSA and De Montfort University Look To Set New Standard For Healthcare Laundr y Wash Processes

The Textile Services Association (TSA) recently presented a new standardised test protocol for evaluating the disinfection efficacy of laundry wash processes at its spring conference This marks the latest stage in the ongoing partnership between the TSA and De Montfort University (DMU) The research aims to provide accurate information and usable methods of ensuring hygienic cleaning of textiles particularly in relation to sectors more vulnerable to infection such as healthcare

The new protocols were developed following a four-year research project led by Professor Katie Laird at DMU which was funded and supported by the TSA and other national associations from Europe and America Professor Laird and her team have extensive experience in studying healthcare textiles and have previously investigated the survival of microorganisms on textiles and specific wash processes required to decontaminate laundry, among other topics

The importance of creating an effective standardised test for evaluating hygienic cleaning is something that Simon Fry owner of specialist

laundry firm Micronclean Ltd and a TSA board member has been focussing on since joining the TSA over eight years ago The idea for this project came about when manufacturers began introducing chemicals for cold washing he says While it s a great idea in terms of energy saving it can introduce risks in terms of less effective disinfection which is compounded if the traditional tests being used weren t giving accurate results

You could almost pick the test to get the results you wanted, says Simon I realised that we would need something that accurately showed the kill rates of bacteria, which could be used by all stakeholders to deliver data that allows everyone to work on a level playing field "

The TSA reached out to Professor Laird and began funding research with the aim of creating standardised testing protocols that definitively measure how many pathogens are killed by laundry washing processes

In order to achieve this the DMU team needed to study existing infection controls and the current processing methods for healthcare laundry They also needed to understand the attitudes and knowledge of healthcare staff in terms of infection control policies and how these apply to textiles Alongside funding the research the TSA also organised surveys of both its members in the UK as well as overseas to help build a clearer understanding of the landscape

The test developed by Professor Laird and her team accurately demonstrates the disinfection efficacy of laundry during a wash process-

es in a way that can be used throughout the healthcare sector whether it is in outsourced laundries or on-premise laundries The test involves placing a sample of inoculated fabric within a membrane, which looks similar to a teabag that allows water and chemicals through but stops bacteria from escaping meaning that the effectiveness of the decontamination of the laundry process can be properly evaluated This allows for a like-forlike comparison of different washing methods and equipment types and how effectively they kill bacteria present on textiles helping to ensure that infection control standards are maintained

Being able to measure disinfection accurately within a working laundry is paramount in managing textiles as a transmission route for infections particularly in healthcare settings" Professor Laird

"The publishing of these test protocols is an important milestone in our ongoing research collaboration says David Stevens CEO of the TSA The next phase we will see the test methodology incorporated within best practice standards driven by the other national associations this will include working with the TRSA in America and ETSA in Europe

Professor Laird's team will continue their research into improving hygiene in laundry focussing on spores that aren t killed thermally and biofilms that form inside laundry equipment

For more information on the new testing protocols visit tsa-uk org

Brewer and Bunney – Pioneering Commercial Laundr y Solutions

Brewer and Bunney proud to be the best in the South West for over 40 years provides specialised laundry services and equipment specifically tailored to the needs of healthcare facilities including NHS and private hospitals Emphasising the critical importance of infection control and legislative compliance, Brewer and Bunney aligns its offerings with standards such as the Department of Health HTM 01-04 guidelines They equip hospitals with advanced energy-efficient laundry machines designed to meet the rigorous demands of hospital environments

Brewer and Bunney offers comprehensive services including expert consultation installation and ongoing maintenance ensuring that hospital laundry operations are both efficient and effective in maintaining high hygiene standards crucial for patient care and safety For NHS facilities Brewer and

and

In addition, Brewer and Bunney supports healthcare facilities in setting up inhouse laundry operations, helping hospitals regain control over their laundry processes This approach optimises costs and improves quality and compliance with health standards By bringing laundry services in-house hospitals can ensure consistent high-quality outcomes that meet the specific needs of healthcare environments including effective infection prevention 0808 500 8093 brewerandbunney co uk enquiries@brewerandbunney co uk

LAUNDRY SOLUTIONS

Forbes Professional Ensures Smooth Laundr y and Warewashing in UK Care Homes

C.R. Wood - The Commercial Laundr y & Dishwashing

Experts in the South West

Timeless Presents

Timeless Presents are an award winning husband and wife team working to connect and engage those living in the later stages of dementia Inspired by a father s journey with Alzheimers Timeless Presents have created innovative activities and engagement solutions that can be used to engage in the later stages to the benefit of the user the carer and the caring organisation Their innovative approach combines familiar traditional pastimes with design features that enable users with late dementia to easily engage Their first three products have all been accredited as Dementia Inclusive by the world leading Dementia Services Design Centre at Stirling University and have also achieved an Innovation award at the recent Dementia Care Awards 2024 Drawing from their personal experiences and informed by the current understanding of cognitive issues faced by those with dementia Sharon and Chris Daltrey have embarked on a mission to make a difference in the lives of individuals currently living with dementia Forbury Residential Home had this to say “Our residents really enjoyed them The

zles and colouring books Thank you so much for giving our residents a better quality of life ”

In a significant milestone Timeless Presents recently achieved accreditation from the internationally renowned Dementia Services Development Centre (DSDC) for three of its products, being the first time that they had assessed activities of any sort This accreditation underscores the company s commitment to creating dementia-inclusive products that meet the highest standards of quality and effectiveness They also recently exhibited at the Alzheimers and Dementia Show at London Excel in June 2024 to a warm reception from industry professionals including occupational therapists Activity Co-Ordinators and Admiral Nurses who all commended their products

With a focus on affordability accessibility and impact Timeless Presents aims to empower individuals with dementia and their caregivers to navigate the challenges of dementia with dignity and joy Through their innovative approach and dedication to excellence Timeless Presents is shaping the future of dementia care one meaningful interaction at a time

07936 408 941 connect@timelesspresents com www timelesspresents com

Focus Games - Game Based Training for Ever y Situation

Focus Games are the leading game developers focused on education for healthcare staff and patients

Game-based learning is an innovative approach to education that leverages the principles of games to create engaging and interactive learning experiences This approach has gained popularity in recent years due to its ability to motivate learners and improve retention rates Healthcare staff can benefit significantly from game-based learning as it can help them acquire new knowledge and skills in a fun and engaging way The key benefits of game-based learning for all healthcare staff are:

1 Enhanced engagement

2 Improved knowledge retention

3 Safe learning environment

Activities to Share

Tired of the same old song and dance when it comes to planning engaging activities? Well, fear not! Activities to Share is here to sprinkle some excitement into your daily routine

If you ve been feeling like you re stuck in a creative rut we've got the antidote Picture this: a wonderland of activity ideas free downloads that are basically the golden ticket to fun and a treasure trove of products that'll make your heart skip a beat (in a good way)

We get it – after a while, even the most fantastic activities can start feeling a bit blah That s why we ve scoured the corners of creativity to bring you fresh fabulous ideas that ll have you and your crew grinning from ear to ear

Our website activitiestoshare co uk is your go-to haven for all things fun and engaging Need a burst of inspiration? We've got your back Looking for activities tailored to different abilities? We ve got that covered too!

But wait there s more! We ve teamed up with carers and activity coordinators across the land to ensure that every product and idea we offer is top-notch and practically oozing with

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So, don't let boredom sneak in Join us on this adventure of going the extra smile because let s face it smiles are the best currency around here

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Unlocking Joy and Vitality:

In today's fast-paced world, maintaining mental agility and memory sharpness is crucial, especially for our beloved seniors

Gone are the days when traditional quizzes and bingo were the only options for mental stimulation Hashtag Quiz and Bingo software brings a fresh tech-savvy twist to these beloved activities making them more accessible and enjoyable for the elderly This software offers a plethora of features designed specifically to cater to the needs and preferences of seniors ensuring that everyone can participate and benefit

MEMORY RECALL AND BRAIN EXERCISE

One of the most remarkable benefits of using Hashtag Quiz and Bingo software in care homes is its positive impact on memory recall and cognitive health

Regular engagement with quizzes and bingo games has been shown to stimulate various parts of the brain, enhancing memory retention and recall abilities The software includes a wide range of quiz topics, from history and geography to music and movies, allowing residents to tap into their long-term memories and share their wealth of knowledge

Bingo on the other hand promotes concentration and mental alertness As residents listen for their numbers and mark their cards they are unknowingly participating in a fun yet highly effective brain exercise This dual approach of quizzes and bingo ensures a wellrounded cognitive workout keeping the mind sharp and agile

A SENSE OF COMMUNITY AND BELONGING

Beyond the cognitive benefits Hashtag Quiz and Bingo software fosters a sense of community and belonging among residents The interactive nature of

these games encourages social interaction, teamwork, and friendly competition

Whether it s a lively quiz session or a thrilling bingo game residents come together share laughs and create lasting memories This social engagement is essential for emotional well-being reducing feelings of isolation and loneliness that can sometimes affect seniors

EASY TO USE AND HIGHLY CUSTOMISABLE

The software is highly customizable allowing caregivers to tailor the difficulty levels and content to match the preferences and abilities of each resident This adaptability ensures that everyone regardless of cognitive ability can enjoy and benefit from these activities

A WORTHY INVESTMENT FOR EVERY CARE HOME

Investing in Hashtag Quiz and Bingo software is an investment in the health happiness and well-being of our residents The blend of cognitive stimulation social interaction and sheer enjoyment makes it a valuable addition to any care home's activity repertoire As we continue to prioritize the holistic health of our residents, incorporating such innovative tools will undoubtedly pave the way for a brighter, more engaging future

Hashtag Quiz and Bingo software is more than just a game; it is a gateway to a more vibrant connected and mentally active life for our seniors We encourage all care homes to consider integrating this exceptional software into their daily routines Let s unlock joy and vitality one quiz and bingo game at a time!

Find us TODAY and access your FREE 7-day trial at: https://hashtagquiz co uk/quiz-for-the-elderlyand-seniors/

NURSE CALL AND FALLS

Stay Safe with Smart Wireless Nurse Call

Blaucomm Ltd - Telecommunications & Networks

Crash Mats Designed to Reduce Injuries from Bed Falls

NURSE CALL AND FALLS MONITORING

One Call Systems have developed one of the most reliable streamlined wireless nurse call systems on the market The rechargeable technology, water-resistant casings, and long-range radio capabilities set us apart

At the heart of the innovative Nursecall system is the One Call Display Panel which runs on an efficient internal radio network Designed to provide the highest level of performance and reliability The Display Panel allows staff to view live calls instantly Qualified installers will set up your system quickly and efficiently ensuring minimal disruption and maximum benefits

With the ability to connect to the internet you can easily monitor your Home's call records from anywhere The panel is completely configurable from the display allowing you to customize your Home's settings to your preferences Trust our innovative system to provide the safety and efficiency your Home’s needs

The One Call Room Units are designed to withstand the rigours of your busy care environment There are five alternative versions - Pear push lead Pull Cords Out of Bed Door monitor and Leadless Units that you can choose from that best suit your needs

Watertight casings and fitted rechargeable batteries mean that you can rest assured that the units can be easily washed and will provide reliable service for up to 2 years on a single charge

The Call Logging system is designed to meet the safety and care requirements of Care Homes and nursing facilities The digital solution ensures complete and accurate logging of every call to prove evidence of care This invaluable tool ensures the safety of your residents

The Call Logging system is a must-have for any Care Home that wants to ensure they are providing the best possible care

Onecall provides the ability to monitor response times attendance duration and which Carer has attended which call You can be sure that you have complete oversight of your care provision Not only does this system provide valuable evidence of care, but it also helps to motivate and encourage staff to continue providing an exceptional level of care Please email info@onecallsystems co uk or call 01252 448137

TECHNOLOGY AND SOFTWARE

The Increasingly Important Role of Integrated Care and Technology in the Care Sector

With care homes increasingly oversubscribed and resources as stretched as ever, Sharon Bye, Director of Care for Central and Cecil Housing Trust (C&C) and Aster Group, highlights how new smart technology can allow providers to have greater oversight of specific resident care and maximise efficiency Readers will be well acquainted with the operational challenges facing the care sector

An ageing population combined with limited resources and a persistent skills shortage has left the sector under increasing pressure Having celebrated the 95th birthday of Central and Cecil Housing Trust (C&C) in 2022 we are well aware that these are by no means novel challenges and our past experience has provided us with useful lessons for navigating these headwinds However it s critical that we as care providers take every opportunity to tackle these challenges With the support of integrated care services and unified technology, we ve seen firsthand how its enabled

managers is the ability to deliver joined up effective services with less resources By adopting proven technologies and developments in the integration of care services, care home managers can critically refocus their efforts on delivering the best in care services Technology is the enabler to help drive efficiencies throughout operations without compromising the quality of

where we provide specialist care for people with advanced dementia in tandem with the North Central London Integrated Care Board (NCL ICB) Our work at the home has validated how the roll-out of integrated care systems and new digital technology can improve and reshape care provision

Examples of the technology we use on site include a motion sensor and acoustic monitoring system called Ally to help care teams monitor residents who may be at risk of falls and movement difficulties Carers are made aware of sudden motions and alerts pinpoint when it s necessary to intervene with professional assistance to prevent undue falls or distress for those residents

This has subsequently allowed for better sleep hygiene for the residents with night checks now taking place every two hours for most residents and every three hours for a few more depending on their needs and risks In the case of one resident we ve been able to track a significant decrease in overnight falls – none since December 2023 – and significantly reduce the need for staff members to visit her throughout the night with the motion sensor system allowing us to monitor from afar without unnecessary disruptions This means care staff can focus on residents who require hands on care during the night

We ve also utilised the ‘Whzan Blue Box’ early warning system which monitors and stores information on vital signs It automatically and immediately notifies a wider team of geriatricians clinicians and care home staff of any risks concerning results or medical attention needed When clinicians or paramedics do attend they are able to compare the resident’s readings to wider historical data on the system to establish a baseline In many cases this is preventing unnecessary medical treatment and significantly reducing the number of unplanned hospital trips for residents

In one case a resident presented with what appeared to be low oxygen saturation levels but when medics arrived they were able to look back at the range of recorded observations and conclude this wasn’t out of the ordinary for him A hospital admission was avoided, and the resident didn’t have to receive off-site treatment that could unduly displace and distress them The software unifies historic data, allowing staff to make clearer diagnostic and more specifically informed decisions about treatment based on past experiences with individual patients

The benefits of integrated care services and digitalisation are not just limited to inside the care home either with shared patient diagnostics helping to ease pressure on local emergency services as well as GP practices Rather than assessments being isolated a more cohesive integrated system enables heightened accuracy and a quicker response

Rathmore House has also been utilising a new connected triaging system named Silver Triage Installed in 2022 in collaboration with the NCL ICB as well as local NHS and ambulance trusts Silver Triage is designed to reduce unnecessary hospital trips and ease the burden on ambulance services, while enabling geriatricians to remotely assess, advise and guide ambulance paramedics attending patients in care homes where needed Doctors using the service can also help access

EASING THE BURDEN

TECHNOLOGY AND SOFTWARE

Imagine, Act And Succeed's Shift To Digital: A Game Changer!

After over 30 years, care charity Imagine, Act and Succeed finally swapped their paper rotas and timesheets for a digitised system to help manage their 85 locations and 460+ staff

Emma Hobbs Payroll Officer at the charity grew frustrated over the inaccuracies and errors of this cumbersome process - especially when it led to wages The system was often outdated and staff frequently missed shift changes This led to lost time money and patience for both managers and employees

So, how can turning to digital systems like RotaCloud improve this?

The information is accessible to us in payroll straight away which is an absolute godsend Being able to see instantly where someone is working, what shift they ve actually done the clock-in and clock-out records are just - it s made our payroll side so much more streamlined to what it was beforehand ” - Emma Hobbs, Payroll Officer

Accuracy is the biggest benefit for Emma and her team There s no more chasing people for paperwork or last-minute runs for payroll Managers can instantly access live reports from labour costs to attendance with clocking-in data automatically feeding to timesheets When clocking in and out is as simple as a click or tap via mobile, web, or a terminal, employees (and Emma) can trust that all wages are correct

Communication has also improved By having everything at their fingertips from shifts to requests everyone works from the same page It has made staff s lives much easier and saved managers time Enabling notifications also means any updates to the rota annual leave requests or available shifts are immediately

Pass by ever yLIFE

PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team

Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable exportable reports

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM

To meet the wider needs of the PASS community All-in-one PASS

sent to the appropriate staff No more sending out WhatsApp updates, missed messages or stress trying to find cover

Before RotaCloud, Imagine, Act and Succeed managers sat down for two days

has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems

As a result PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to: Save you time

Increase the efficiency of your teams

Improve the quality of care

Deliver better outcomes

INTEGRATED HEALTH AND SOCIAL CARE

Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature, PASS is still one of only a handful of digital care

management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes:

Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information

Using medical information to inform care planning

Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening, aiding the service user s swift recovery from infection

Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone

Get in touch: www everylifetechnologies com hello@everylifetechnologies com

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