The Carer Digital - Issue #192

Page 1

Care Minister Rejects Prospect of a

Care Ser vice…

“ We Don’t Need Another National Religion” Care Minister Helen Whately has rejected the idea of a national care service for England In a speech to Directors of Adult Social Services referring to national care services in Scotland and Wales DHSC minister Helen Whately said simplicity ideology, and slogans grab headlines A one-size-fits all approach is not the right answer We need a vision for care which recognises this even if it’s harder to spell out and even if it s more complicated to deliver Adding that “The debate is hugely oversimplified” as “simplicity, ideology, and slogans grab headlines” while “care is complex” In June 2023 the Fabian Society published a comprehensive plan for how to deliver on the Labour party’s ambition to create a National Care Service in England, with 48 key recommendations which they said would transform social care in England (CONTINUED ON PAGE 3...) mage UK Parliament


Welcome to the latest edition of The Carer Digital!

Editor Peter Adams

Last week's Care Show at London's Excel was a resounding success bustling with activity and vibrancy that truly exemplified the spirit of our industry and thank you to the many people who stopped by our stand to say hello and share their views

As representatives of THE CARER, we were delighted to participate in this essential event connecting with care providers and workers from all corners of the sector to exchange insights gather feedback and celebrate the dedication that defines our profession

The care sector faces numerous challenges but the Care Show was a testament to the unwavering dedication and hard work of those within it

Throughout the event, we witnessed firsthand the resilience and passion of caregivers managers and innovators who continue to strive for excellence despite the complexities of our field Their commitment to improving care standards and enhancing the lives of residents was truly inspiring

One of the highlights of the Care Show was the palpable atmosphere of innovation and collaboration The exhibition floor was alive with a diverse array of supplier products and services each showcasing innovative solutions designed to enhance efficiency and quality of care The seminars led by industry experts provided invaluable insights into emerging trends and best practices empowering attendees with knowledge to navigate the evolving landscape of healthcare provision

Above all, the Care Show exemplified the profound passion that underpins our sector

From interactive workshops to engaging discussions every aspect of the event underscored a shared commitment to elevating standards and driving positive change in adult social care It was heartening to see professionals come together united by a common purpose to deliver exceptional care and support to those who need it most

On a side note In a recent speech Care Minister Helen Whatley (see front page) firmly dismissed the idea of implementing a National Care Service in England emphasising the government's stance against such a system This statement has sparked debates across the healthcare sector particularly within the residential and nursing care home community, where the need for comprehensive reforms to address the challenges of adult social care is keenly felt

The proposal for a National Care Service comes at a critical time as our population ages with many individuals living longer lives but facing multiple complex health issues

The demand for adult social care is increasing exponentially placing significant strain on existing services and resources While my opinion is that of a “layman” a centralised

National Care Service could potentially provide a more streamlined and equitable approach to delivering care, ensuring that individuals receive consistent and high-quality support regardless of their location or financial circumstances This could alleviate pressures on families and local authorities struggling to cope with the demands of an aging population

However the devil is in the costings Despite the compelling need for reform the absence of detailed costings and financial plans for a National Care Service remains a significant obstacle Implementing such a service would undoubtedly require substantial public investment, and the question of how this would be funded remains unanswered Moreover the reality is that many individuals approaching the age where they might need care have not adequately prepared financially for these eventualities Without addressing these financial challenges the sustainability of a National Care Service would I feel be called into question

The need for transformative change in our approach to caring for older adults and those with complex health needs is undeniable Still any proposed solution must be accompanied by clear and transparent financial strategies that address the affordability and sustainability of such reforms

The voices within the residential and nursing care home sector are instrumental in shaping these discussions Providers caregivers and advocates must continue to engage constructively with policymakers to ensure that any future reforms are not only aspirational but also grounded in practical realities By addressing both the pressing need for enhanced care services and the fiscal challenges associated with their implementation we can strive towards a more inclusive and effective system of adult social care in England

The debate over a National Care Service encapsulates broader societal discussions about how we value and support our aging population The future of adult social care demands bold vision tempered by fiscal prudence a delicate balance that must be achieved for the benefit of individuals and communities across the country I can also be contacted at any time at editor@thecareruk com

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Care Minister Rejects Prospect of a National Care Ser vice


The key elements of the proposals included:

1 For everyone: under the plan support will be available to everyone regardless of their means and at an earlier stage as their care and support needs develop Disabled people and unpaid carers will be automatically referred to the service Everyone will have peace of mind about help being there for them in the future

2 Stronger rights: citizen rights will be spelled out in a co-produced National Care Service constitution and people will have control and choice over the support they get Disabled and older people will have a new right to choose where they live and to take part in society Unpaid carers will be asked how much they wish to care and will have a new right to short breaks A formal appeal process will be introduced

3 A new public service: the National Care Service will offer end-to-end support under a shared brand delivered together by national government local councils and licensed care providers Independent providers will be fairly funded but expected to operate as part of a public service with new standards on care quality workforce and financial conduct National leadership and consistency will replace postcode lotteries

4 A fair workforce settlement: a sector-wide Fair Pay Agreement will be negotiated including a sector minimum wage and minimum employment conditions People employed by contracted National Care Service providers will have national pay-bands and employment terms designed to achieve parity over time with similar roles in the NHS

5 More affordable charges: reforms to care funding should run in parallel to other changes so that support becomes more affordable over time as services start to improve Incoming ministers should match any government funding reforms announced before the next election As they develop the new service they should also consider other options like making support free for people with lifelong disabilities


Ruling out the prospect Ms Whately said “At one end you hear from people who think that social care should be nationalised That it should no longer be the responsibility of the local authorities you are part of Nor should it be delivered by independent providers They call for a national state run service – a national care service if you will

At the other end you hear from people who think that care should be an exclusively family affair

She said she finds herself arguing against both of these viewpoints because social care supports so many different people with so many

different needs” so “a one-size-fits all approach is not the right answer”

Ms Whately also expressed “frustration at talking down of social care” during a speech: “The next time someone says to you that social care is broken – or that its problems are being ignored – or that it’s not being reformed – or that care workers need a career structure tell it as it is

“Yes, social care has big challenges, but we’re working on them ”

This “work” that the government has been doing to “reform” social care includes a “care workforce pathway” launch increase in grant funding for local authorities up to £8 6bn and £20m in the Accelerating Reform Fund Ms Whately said

She also highlighted 15 areas of the country that are using their Accelerating Reform Fund to scale up Sharing Lives Care a scheme to support working age adults with learning disabilities mental health problems or other needs


Speaking on technology and innovation Ms Whately said: We re also backing innovation through technology Because the potential for technology to improve care and help people live more independent lives is hugely exciting – and there is some brilliant innovation going on but often in pockets rather than at scale

If we take digital social care records as an example Replacing paper care records with digital records is a no-brainer It makes social care more efficient by reducing the time staff spend filling in forms and chasing information by phone It can also mean better safer care

Digital care records can alert the GP if their patient needs medical treatment, or it can alert staff if medication has been missed “

Another “crucial part” of the government’s reforms is the Care Quality Commission’s assurance of local authorities’ delivery through the Care Act

She said: “These new assessments and ratings will mean that – for the first time – everyone will be able to understand how their local authority is delivering adult social care and how it compares to others ”

Addressing concerns from local authorities, she added: “This assurance is really important It will shine a light on the brilliant work so many councils are doing

“It will mean those who are doing a great job will get the recognition they deserve and it will help councils who are struggling get the support they need to do better for their communities

Ms Whately added: We need a modern care system with the flexibility to respond to changing needs

We need a diverse care system where people can choose the care

that works best for them and we need a care system that’s rooted in our communities drawing on the strengths and skills of local organisations professionals and people s loved ones

The former Chancellor Nigel Lawson once said that the NHS is the closest thing we have to a national religion ”


“Now like many of you in this room sometimes I get frustrated that social care doesn t get thought of in the same way

For the skill and dedication of everyone working in the care sector

For the compassion and humanity in almost every interaction And for the way care quite literally helps people to carry on living ”

“But actually the truth is that we don t need another national religion

We need a modern care system with the flexibility to respond to changing needs

“We need a diverse care system, where people can choose the care that works best for them ”

“And we need a care system that’s rooted in our communities drawing on the strengths and skills of local organisations professionals and people s loved ones


Earlier this year general election candidates from all parties were asked to support the creation of a new national care service in England

Trade union body UNISON said that too many people across the country cannot access the social care they desperately need because the current system is broken and said it wants to see a new service based on high quality care and a fairly rewarded workforce Although these changes wouldn t happen overnight, the union believes the reforms would put an end to 15-minute home care visits long waits for care packages and low wages for staff

A national care service would also mean the quality of care is of the same high standard, no matter where in the country it was being provided, says UNISON

UNISON’s general secretary Christina McAnea a long-term advocate for care workers and co-chair of the Future Social Care Coalition said one of her key priorities is for the union to lead along-overdue reform of the social care system

“We need a national care service – like the NHS Care workers need parity of esteem with their colleagues in the health service We’ve seen how the two systems are completely intertwined – if one fails so will the other Social care can no longer be treated as the forgotten frontline


Breaking the Stigmas Surrounding Care Home Environments

Families placing a loved one in a care home often have many fears and trepidations about doing so - a recent study by the UK’s leading provider of dementia care Vida Healthcare has revealed that a fifth (20 percent) of adults surveyed said their perceptions of care homes were negative

This is due to the many myths and preconceptions about care homes that position them as unwelcoming and isolating environments

Vida Healthcare is dedicated to dispelling the stigmas surrounding care homes in the UK The team is passionate about challenging and changing perceptions of care homes, and wants to highlight how engaging with a care home can be hugely beneficial for both potential residents and their loved ones, particularly if the person requiring the support of a care home is living with dementia

Here James Rycroft, Managing Director at Vida Healthcare discusses and dispels five of the most common misconceptions surrounding care homes


Care homes are often associated with people who have severe illnesses or nearing the end of their lives

This is partly due to the fact that many people don t know what different levels of care are available in care homes or what the variations of care involve

A recent survey conducted by Vida revealed that almost a quarter (23 percent) of UK adults aren’t confident that they know what residential care is 24 percent aren t sure what nursing care is more than a quarter (28 percent) aren’t confident they know what dementia care is, while almost a third (31 percent) don’t know what social care or respite care involve

This lack of understanding around the different levels of care available has led to a sector-wide misconception that care homes solely cater for people who have significant care needs but this isn t the case

While many care homes do cater for that level of need and assistance this is not the only type of care they provide

Residential care for example refers to the general care provided in a non-nurse-led environment where residents do not require continuous clinical oversight but will still receive support from primary services when needed for both physical mental and emotional well-being Nursing care meanwhile becomes essential when an individual’s needs require continuous clinical monitoring

Many residents chose to move into care homes whilst they are still independent and able choosing to move in for peace of mind, safety, extra help and company Whilst living in a care home, residents will be supported to help maintain their independence for as long as possible


Historically care homes have been perceived to be cold clinical and depressing places that have a particular odour and aren t particularly inviting Nowadays, this is far from the case!

Many care homes are warm and attractive environments that provide residents with a sense of safety and calm Care teams encourage residents to bring their own home comforts family photos and familiar items to create a more homely atmosphere

At Vida Healthcare all homes are purpose-built and feature homely interiors with facilities that encourage community involvement and interaction amongst residents

Everyone is invited to personalise their rooms to make them more familiar spaces while the communal areas feature decor designed to create a sense of familiarity for residents, encouraging them to engage and

share stories with one another

Some of our communal areas have been designed to support social interactions and ensure Vida s residents have a high quality of life At Vida Court for example we have a cinema florist coffee shop sweet shop, landscaped gardens and sensory destinations amongst other things

What s more the Vida team supports its residents in remaining involved in community life including taking trips to local parks farms gardens cafes libraries local events and groups and places of worship


While there may have been instances in the past where care home food was not up to standard care homes today provide highly-tailored seasonal menus featuring nutritious food for residents to enjoy in order to support their health and wellbeing

At Vida Healthcare the menus are nutritious and balanced designed with residents' nutritional needs and special dietary requirements in mind Inspired by different countries and cultures the majority of the food served is made fresh on site

It’s important to remember that no two residents are the same and the head chefs at Vida work closely with team leaders and care staff to tailor menus to every resident s individual needs


It is a common misconception that residents don’t do anything in care homes and, instead, either sit around in a circle and watch TV or simply sleep the day away

Of course if a resident wants to watch TV then they are more than welcome to do so however a varied programme of activities is an essential part of a care home’s life Tea parties, games, exercise classes and trips out are just a few activities that residents can take part in

Maintaining a normal daily routine for residents is of paramount importance - simple activities like getting dressed in the morning, washing going for a walk, setting the table for dinner and getting ready for bed all form patterns and routines within daily life that will help create a sense of familiarity for residents

We know that access to the outside world is incredibly important and living in a care home shouldn t compromise this Vida’s three care homes feature sensory courtyards and gardens which are both calm and peaceful

Designed by Dr Garuth Chalfont a leading expert in the creation of care environments for older people living with dementia, Vida’s gardens connect the internal to the external encouraging residents to maintain the health and well being created by spending time outdoors


While there have been well documented instances of unacceptable levels of care within care homes these are very much the minority and there are also many positive stories and experiences of those residing in care homes that aren t as likely to be covered by the media

The Care Quality Commission (CQC) has a thorough and robust regulation process and monitors all aspects of care delivery closely, including identifying safeguarding concerns, effective recruitment and training to ensure a strong culture of respect for residents is at the heart of good care homes

Vida s commitment to investing in creating better care for people living with dementia has led to all three of the company’s care homes being rated as Outstanding by the CQC, becoming the only Outstanding rated specialist dementia care provider in the District of Harrogate

Every person who is residing at Vida Healthcare will receive high quality dementia care Individuals living with dementia are going through a very personal journey each of which is unique and different from the next while their family and friends are also navigating their own passage through their loved ones dementia diagnosis The Vida team is committed to delivering the highest quality person-centred care while also offering wider support to family members

For more information on the leading care available to people living with dementia at Vida Healthcare please visit www vidahealthcare co uk

Laureate Court Spreads Acts of Kindness in Celebration of St George’s Day in Rotherham

As part of the St George’s Day celebrations the compassionate team at Laureate Court care home, alongside residents, embarked on a heartwarming mission to spread joy and generosity throughout the local Rotherham community Residents and staff members hand-delivered goodie bags filled with tokens of appreciation to business owners and residents igniting smiles and fostering connections in the spirit of the occasion

Leanne Simms Customer Relations Manager at Laureate Court expressed her delight in being part of such a meaningful initiative She stated We love getting the opportunity to go out into the community and give back The Rotherham community is always so welcoming to us, and the bags were very well received "

These acts of kindness did not go unnoticed as the local community warmly embraced the gesture with open arms In a heartening display of reciprocity, the owner of a nearby café extended gratitude by offering complimentary hot drinks to the Laureate Court team further solidifying the bonds of goodwill It was a lovely morning the people of Rotherham never fail to disappoint in the gratefulness and in spending time to chat with our residents

The event served as a poignant reminder of the power of community and the beauty of coming together to spread joy and kindness Laureate Court remains committed to fostering meaningful connections within the Rotherham community and looks forward to continuing its tradition of giving back in the future

PAGE 4 | THE CARER DIGITAL | ISSUE 192 Rise and Shine is a game which was created to encourage a fun approach to physical activity on older person s inpatient wards and care homes Focus Games is giving away 100 copies of the game See our advert on the cover page or visit www riseandshinegame com The aim of Rise and Shine was to develop an activity so everyone has an opportunity to take part in some physical activity (when they are ready clinically and personally) to prevent Hospital Acquired Deconditioning (HAD) in a fun sociable way It is primarily aimed at older hospital inpatients and care home residents The initial idea for Rise and Shine came from international artist and sculptor Bob Olley who also designed the unique characters on each of the cards With mobility issues affecting our elderly population nationwide the solution was a card game that encourages players to move physically By engaging in this fun and social activity hospital inpatients and members of the care community can become more active Not only does this enhance their mobility but it also motivates patients to get out of bed, get dressed, and ultimately enhances their overall experience Developed in partnership with South Tyneside and Sunderland NHS FT and Health Innovation North East and North Cumbria Read the full case study at https://innovationlibrarynenc org uk/result/rise-and-shine-game/ 100 FREE copies of Rise and Shine for Carer Readers

Ban On Dependents Decimates Health & Care Visa Applications

Health and Care visa applications fell from 18,300 during August 2023 to 2 400 in March 2024 after the new legislation affecting dependents was introduced in December 2023

The visa allows medical professionals to come to or stay in the UK to do an eligible job with the NHS an NHS supplier or in adult social care


be a qualified doctor, nurse, health professional or adult social care professional work in an eligible health or social care job

• work for a UK employer that s been approved by the Home Office have a certificate of sponsorship from your employer with information about the role you’ve been offered in the UK be paid a minimum salary – how much depends on the type of work you do If a care worker or senior care worker working in England, your employer must also be registered with the Care Quality Commission

However, on 4 December 2023, the Home Office announced changes to visa rules intended to reduce immigration and published further details on 21 December THESE CHANGES HAVE NOW COME INTO FORCE, FOLLOWING 2 SETS OF IMMIGRATION RULES CHANGES RELEASED ON 19 FEBRUARY 2024 AND 14 MARCH 2024:

• the baseline general salary to be sponsored for a ‘Skilled Worker’ visa has increased from £26 200 to £38 700 while the going rate minimum salary specific to each job has also gone up significantly a list of jobs for which it is possible to sponsor someone for a ‘Skilled Worker visa at a reduced minimum salary has been made shorter and renamed the Immigration Salary List the minimum income normally required to sponsor someone for a spouse/partner visa has risen from £18 600 to £29 000

Social care workers arriving from overseas are no longer allowed to bring dependants (that is partners and children) on their visa which has led to a significant fall in application

In response to new figures Professor Martin Green OBE Chief Executive of Care England said:

“Since the Government’s announcement of their intention to ban overseas care workers from bringing dependents to the UK the number of overseas care worker applications has decreased by more than half This directly contradicts the Government’s own estimation of impact, which stated the policy would not affect applicant numbers With the policy now in place the sector has been left to pick up the pieces

Between April and September 2023 88 800 ‘main’ applications were made for people who want to go into a care and support role Between October 2023 and April 2024 only 40 800 applications were made accounting for a reduction of over 50%

When the policy was first anounced in December 2023, Care England and others in the sector warned that it risked reducing overseas applicants at a time when they were a lifeline for the sector

Professor Green spoke in front of the Health and Social Care Select Committee in December 2023 noting the care sector was blindsided by this change He also pointed out the clear disparity in the way healthcare and social care are treated with no such legislation chances being made for international recruits for the NHS

Professor Green continues: “While we all want to see a sector that can be sustained by domestic labour there is nothing to suggest the Government s workforce reforms have made the sector a sufficiently attractive destination for work such that it can cope with this drop in international applicants These figures only serve to renew the need for meaningful workforce reforms that make the sector an attractive destination for domestic staff if we are going to shut off the route for overseas recruitment ”



The Transformative Power of Art and Music Therapy in Care Homes: A Novel Perspective

The modern landscape of residential care has gradually started to shift its focus towards a more holistic and person-centred approach

An integral part of this evolving paradigm is the incorporation of diverse therapeutic interventions that champion mental and emotional well-being Among these interventions art and music therapy emerge as powerful tools providing residents with a platform for selfexpression, social interaction, and cognitive stimulation

Art therapy in its essence is a form of psychotherapy that utilises the creative process of making art to improve a person s physical, mental and emotional well-being In a residential care setting it offers an invaluable outlet for residents to communicate their thoughts and feelings often when words fail them It provides a sense of control and autonomy fostering self-esteem self-awareness and the capacity to cope with life's challenges Similarly music therapy is a research-based practice where music is used to actively support people to improve their health, functioning, and well-being In a care home environment, it can facilitate cognitive function reduce anxiety and enhance the overall quality of life Furthermore it offers an avenue for residents to engage in social interaction promoting camaraderie and collective harmony

In this context a noteworthy initiative that has garnered attention in the care sector is the pioneering use of the Magic Table developed by the company Social Ability This innovative tool an interactive light projector has been specifically designed to cultivate joy and engagement among elderly residents particularly

those living with dementia The stimulatory effects of the Magic Table extend beyond pure entertainment It is known to noticeably lift mood levels, decrease apathy and restlessness, and foster social wellbeing

As the Director of Compliance and Auditing at Langdale Care Homes my commitment to enhancing the quality of life for residents transcends traditional methods and I believe it is incumbent upon us to actively engage with all advancements that will enrich the daily lives of our residents We have had great success with the Magic Table across our seven homes The magic lies in the simplicity of the Magic Table It uses light projection to stimulate physical and cognitive activity, encouraging residents to interact with it in several ways; it provides beautiful scenery engaging games and much more Aptly named the Happiness Programme, it has a profound impact, fostering a sense of joy, improving mood, and enhancing social interaction

However it's essential to remember that the benefits of art and music therapy along with the use of tools like the Magic Table are not confined to the realms of residential care alone They present an exciting opportunity for all of us to reconsider how we view ageing and mental health The potential for these therapies to improve the quality of life for our loved ones, and indeed ourselves, is vast and largely untapped In summary the role of art and music therapy in residential care homes is becoming increasingly prominent and needs to be explored fully Our work lies in paving the way for a future where care is not just about physical health but also about promoting happiness fostering social connections and celebrating individuality It is about making a very active effort to get to know each resident and what makes them happy catering to their unique preferences It is a future we should all aspire to for ourselves and for our loved ones As we continue to learn and evolve the power of creativity in care is a narrative we should keep telling for it holds

Rose House Unveils New 61-Bed Facility with Grand Opening Celebration






• Energy and utilities procurement

• Energy survey to identify savings

• Carbon footprinting, net zero strategy and sustainability

• Building services management

PAGE 6 | THE CARER DIGITAL | ISSUE 192 | O7831 873355 Our Val dated Par tners: AND REDUCE OPERATING COSTS:
Homes Group (www langdalecarehomes co uk)
the promise of a richer more fulfilling life regardless of age or circumstance Rose House care home located in Armthorpe proudly opened its doors to the community with a grand celebration attended by esteemed guests including the Doncaster Civic Mayor and the entertainer Alan Turner The event showcased the warmth and hospitality that Rose House is dedicated to providing Rose House a newly constructed 61-bed facility welcomed guests to explore its state-of-the-art amenities and inviting spaces The entire staff team worked hard to prepare for the occasion ensuring every detail was meticulously attended to The event exemplified the unwavering dedication and commitment of the Rose House team to providing exceptional care for their residents and building robust connections within the local community Members of the local community joined the festivities taking the opportunity to tour the exquisite facilities of Rose House while enjoying a glass of prosecco and indulging in a delectable buffet prepared by the talented Chef and kitchen team The event was a resounding success fostering bonds and creating memorable experiences for all who attended Tracey Reynolds Home Manager at Rose House expressed her delight at the turnout and the warm reception from the community "It was such a wonderful day; the whole staff team were involved in preparing for the event, and it was lovely to meet all the local community and show them around our lovely home and facilities " she remarked "Our team worked so hard and made me very proud " The Grand Opening of Rose House marks the beginning of an exciting chapter in providing exceptional care and fostering a vibrant community spirit Rose House looks forward to continuing to support and engage with the local community creating meaningful experiences and enriching the lives of all who call it home

Government To Appear In “Landmark Court

Case” To Avoid Revealing Social Care Data

Two Government departments are set to appear in court against the Information Commissioner (ICO) in an attempt to dismiss requests from the ICO to reveal critical information around government funding for adult social care The hearing in the Information Tribunal will take place on 29th April

The litigation derives from Freedom of Information requests made by specialist legal rights charity Access Social Care (ASC) to reveal data available to and used by policymakers in relation to decision making on social care funding HM Treasury and the Department for Levelling Up Housing and Communities denied the requests Their decisions were overturned by the Information Commissioner in July 2023 who ruled that disclosure was in the public interest and outweighs the argument from HM Treasury and DLUHC that it should be

exempt as it is live government policy Now, the Government is appealing the decision in the Information Tribunal

The ICO will be represented in the case by John Fitzsimons of Cornerstone Barristers while Access Social Care will be represented by Niamh Grahame of Public Law Project and Stephen Cragg KC of Doughty Street Chambers HM Treasury and DLUHC will be represented by Laura Shepherd of 30 Park Place

Access Social Care’s CEO, Kari Gerstheimer, said “The social care sector including public bodies charitable and commercial organisations, are all aligned that social care is critically underfunded Government s position is that social care is adequately funded but they are refusing to reveal their maths

For two years two government departments have refused to share this information despite the Information Commissioner stating that sharing is in the public interest

Access Social Care is a data led legal rights organisation that exists to make sure people can access the social care they have a right to Through our casework and our data we see that everyday older and disabled people are denied the social care they need and have a right to This case strikes to the heart of the need for government transparency to enable good quality public decision making

In fighting for this information ASC is trying to reveal and understand the decision-making that guides social care,

Ritson Lodge Care Home Gets All Historic

and how it can be improved Having information about social care funding allocations would shed light on whether the government is considering relevant factors for which they have a public law duty, and critically would provide civil society organisations a much-needed opportunity to play a meaningful part in driving improvement of central government decision making We are a small organisation challenging two government departments on behalf of disabled people older people and carers to make sure that central government adequately funds adult social care so that we all get the social care we need and have a right to THE CARER DIGITAL | ISSUE 192 | PAGE 7 Ritson
care home,
invited a local historian
really interesting facts
in Hopton on
Richard Mundy to talk about Lowestoft Now and Then Richard shared with
and guests lots of
about the
most of
didn’t know about
shared his large collection of
postcards and had modern day picture to compare General Manager Siobhan Fennell said: “We understand the importance of surrounding ourselves with interesting and stimulating activities and the residents all enjoyed this immensely” Ritson Lodge care home is run by Barchester Healthcare, one of the UK s largest care providers

Dementia Diagnosis Has Improved Thanks To Better Collaborative Working

Integrated care systems are enabling the improvement of dementia diagnosis by supporting collaborative working across the health and care system new research from health and care think tank The King s Fund finds While there is much more progress to be made, integrated care systems (ICSs) present a significant opportunity to enhance ways of working between different services and to enable people to receive improved dementia diagnoses and more co-ordinated support

The research shows that some ICSs are beginning to make progress towards their goals of ensuring people using health and care services experience better and more joined-up care while supporting a shift in focus towards prevention and early intervention Commissioned by Alzheimer s Society this project examines progress through the lens of dementia, exploring the enablers and barriers to improving diagnosis rates The research included interviews with people from three ICS case study sites visits to dementia support services to understand lived experiences and a roundtable with national and local organisations

There are 900 000 people living with dementia in the UK and this number is expected to rise to 1 6 million by 2040 While there is currently no cure for dementia an early and accurate diagnosis enables people to access support and potential treatment to manage symptoms better helping them to maintain their independence and quality of life for longer It also enables people and their families to plan ahead better, and may help the health and care system save money in the long-term

The research finds that ICSs are helping to create the conditions for better collaboration between different parts of the system and there are pockets of improvements in dementia diagnosis as a result For example where partners within a system are working together to prioritise the improvement of diagnosis rates and creating a shared delivery plan to do so; or where they are sharing learning and spreading good practice across their local system The authors found key enablers of improvement include efforts to strengthen relationships between primary care, memory clinics and other services, and the introduction of new extend-

ed roles for GPs (for example to improve dementia diagnosis in care homes)

However the authors also highlight that there are more opportunities to be realised For example, where it is not already happening, organisations within an ICS can work together more closely to shift resources towards prevention and early diagnosis, and to co-ordinate training opportunities for GPs and other clinicians on dementia diagnosis

The authors have recommended that the government and national bodies must ensure that national policy and accountability arrangements help to promote the local partnership working which lies at the heart of successful ICSs and also that ICSs have the support they need to test and scale up learning from new approaches to dementia diagnosis

Sally Warren Director of Policy at The King s Fund said: ‘ICSs were created to bring about whole-system improvements for the treatment of conditions such as dementia so that people can access high-quality co-ordinated care It is good to see that there is evidence of this happening in some areas and that ICSs can be effective vehicles to drive this forward when their potential is fully used When ICS partners come together with a shared plan cross-system leadership a culture of collaboration, and a goal of addressing inequalities, they can successfully help people to live better and manage their complex health conditions

‘With an ageing population, it is possible that the landscape of dementia diagnosis and care may change significantly over the coming years and there is a real risk that some ICSs may lack capacity to plan for the future at the same time as responding to immediate pressures In the long term ICSs will need further support from the government NHS England and other national bodies to build capacity for testing new approaches and spreading successful innovations and ways of working for diagnosis and support as well as to strengthen collaboration between system partners ’

Burscough Manor Makes Residents Wishes Come True!

Residents at Burscough Manor Care Home in Lancashire celebrated World Wish Day in style adding their wishes to a Wishing Tree situated in the foyer for the past week

World Wish Day is a day that celebrates wishes in all forms! This includes wishes that have not been granted yet as well as those that have been and a Wishing Tree proved to be a wonderful opportunity for residents to ask for whatever they would like with the staff working at Burscough Manor doing their best to make their wishes come true One of the residents has already

wish come true Carole
– which husband
wife duo
managed to arrange
pony arrived at Burscough Manor much
got involved
to see the pony – she said: I love all the animals that come to visit us at our home, it makes me feel so happy ”
had their
Davidson, 81, asked to see some horses
Joan and Bob Liggett who also reside at the home
through their family The family’s
to Carol s delight and all residents
Carole was made up

What Providers Need to Know About the Duty of Candour

The Department of Health and Social Care ( DHSC ) is currently reviewing the statutory duty of candour and how it applies to health and social care providers in England As part of the review the DHSC has called for evidence in relation to how the duty of candour is working in practice The purpose of the review is to understand to what extent the duty of candour is honoured, monitored and enforced What is the Duty of Candour?

The purpose of the duty of candour is to ensure that care providers are open and transparent with service users when something goes wrong There are two types of duty of candour - the professional duty and the statutory duty The professional duty is overseen by regulators of professionals such as the NMC and the statutory duty is regulated by the CQC under Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Under Regulation 20 there are certain situations called notifiable safety incidents’ which need to be reported to the CQC in order to comply with the statutory duty of candour To determine whether something is a notifiable safety incident, a provider should ask itself the following three questions:

1) Did something unintended or unexpected happen to a service user during care or treatment?

2) Did it occur during the provision of a regulated activity i e , during the provision of personal care?

3) In the reasonable opinion of a healthcare professional, has it already or might it result in death or severe or moderate harm to the person receiving care?

You must answer yes to all three of the above questions in order for it to be a notifiable safety incident If you answer ‘no’ to any of those questions it is not notifiable


It is important that all providers have robust processes in place to manage the duty of candour requirement and a key part of this is ensuring that there is a culture of openness and transparency within a service Having an open culture means that staff are more likely to raise issues and concerns rather than trying to hide things if something goes wrong

The CQC expects providers to have a strong safety and learning culture and is assessing providers under its Quality Statements to see how well they promote learning for safety Providers should be able to explain how they support their staff to be open and transparent when something goes wrong and how this sits within a broader culture of safety

To meet the duty of candour requirement if there is a notifiable safety incident the registered person (in the form of the registered

manager or provider) must inform the person concerned or their representative about the incident and provide an account about what is known about the incident at that time and set out what the next steps are in terms of further enquiries or investigations It is important to apologise for the harm caused as well as being open and transparent about what has happened An apology does not in and of itself amount to an admission of negligence or breach of a statutory duty It acknowledges that something could have gone better in a particular situation THE IMPLICATIONS OF GETTING IT WRONG

The ultimate responsibility for ensuring that the duty of candour is complied with rests with the registered person The CQC does not investigate every notifiable safety incident it will only investigate an incident where it has concerns However, where the CQC believes that Regulation 20 has not been complied with, it can use its enforcement powers which includes issuing warning notices imposition of conditions on registration and criminal prosecution


Given that the DHSC is reviewing how the statutory duty of candour is working in practice it is likely that this will become a CQC hot topic Therefore it would be sensible for all providers to review their duty of candour systems and processes within their service to ensure that they are robust and effective

The DHSC’s call for evidence on the duty of candour closes on 29 May 2024 Anyone wishing to contribute can complete the DHSC s online survey which can be found on its website

If your service is experiencing any issues with the CQC it can be helpful to seek specialist legal advice Our lawyers at RWK Goodman can assist with this For further information, call 02030 069727 or visit https://rwkgoodman com/sector/health-social-care

RAF Trailblazers Past And Present Meet At Royal Star & Garter

Important - Health and Safety Matters


vital The more you know,
can plan
plan the less you
susceptible in turbulent
both internal
external risks
responsible for Health
Safety share your own best practice experiences
hear how others have overcome challenges Source dedicated events on health and safety in the sector and participate in national and local Networkers, Conferences, Seminars, in-person or virtual webinars Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods, services and equipment Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News Matters covered range from fire safety training infection control lone working falls prevention, first aid to stress, legionella, case law, regulation, people moving people and mock courts to mention just a few See our website for information on past as well as future events – www nashics org We have developed national links with other organisations government bodies regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for debate and discussion Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the future Find out more – administrator@nashics org www nashics org 07840 160 030
The National Association for Safety and Health in Care Services
focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the
Keeping up to date regarding Health and Safety matters is
and the
times to
Through the association you can Network with colleagues
Pioneering RAF servicewomen past and present have met at a High Wycombe care home Air Marshal Clare Walton CB KHP, the most senior ranking woman in the Air Force met resident Cynthia Fowler the first female RAF Air Commodore when she visited the Royal Star & Garter care home During her visit to the Home, AM Walton also met other residents including senior ranking RAF veteran Air Marshal (Ret d) Sir Michael Simmons
her visit on 28 March
was given a tour of the Home by the Royal Star
Garter Chair Major General Tim Tyler Chief Executive Andy Cole
Home Manager Reggie Ballos
to residents saw them put through their paces in the Home’s in-house Physiotherapy room and spoke to staff Among the veterans she met was Cynthia, who served in the RAF for 36 years before retiring in 2000 She had risen through the ranks and was commissioned as a Flying Officer in 1969 Later, she served as the Patron of the WAAF WRAF RAF(W) Association, from 2003-2018 AM Walton also spent time with Sir Michael who also reached the rank of Air Marshal and was the first RAF pilot to fly the Tornado aircraft AM Walton is Director General Defence Medical Services (DMS), in charge of the tri-Service medical services Also joining her during the Royal Star & Garter visit was Lieutenant Colonel Alasdair Hempenstall Military Assist to Director General DMS and Claire Sanders Head of DMS People and Workforce Afterwards AM Walton said: It was a pleasure to visit Royal Star & Garter in High Wycombe and meet some of the residents and team who work there I was genuinely impressed by the thought and attention that has clearly gone into the design and decoration of this Home it is entirely fitting to the provision of care to our veterans and their partners living with disability or dementia ” Royal Star & Garter Chief Executive Andy Cole said: It was a privilege to show Air Marshal Walton around our Home, so she could see the outstanding care we provide and meet some of the veterans who live here AM Walton and Cynthia are both hugely inspiring figures and have served their country with great distinction We are delighted that they were able to meet and chat about the Royal Air Force at Royal Star & Garter
AM Walton
She chatted

NHS Reminds Care Residents to Get Covid Jab

The NHS is encouraging everyone eligible to book a slot to get vaccinated as soon as possible via the NHS website on the NHS App or by ringing 119 free of charge

Following JCVI advice this year those eligible include those aged 75 and over by 30 June 2024 older adult care home residents and immunosuppressed individuals aged six months and over Eligibility for a spring vaccination is similar to previous years but those with a weakened immune system are now eligible from six months old instead of five years

Thousands of appointments are available every day across the country until the end of June with most happening at pharmacies and GP practices As well as booked appointments some sites offer walkins with a full list of local locations available on the NHS walk-in finder

Vaccinations began earlier this month in older adult care homes and for eligible housebound patients with wider appointments from April 22

The NHS is contacting everyone who is eligible via text email or letter but people do not need to wait for an invite to book

Covid-19 can still be very dangerous and even life-threatening particularly for older people and those with a weakened immune system The vaccine gives good protection and helps reduce the risk of serious illness or death needing to go to hospital catching and spreading the virus and protects against different variants

UKHSA surveillance data on last year’s spring Covid-19 vaccination programme showed that those who received a vaccine were up to 50% less likely to be admitted to hospital with COVID-19 for three to four months after vaccination compared to those

who did not receive one

The NHS is also encouraging those eligible to get the shingles vaccine which is recommended for all adults turning 65 from 1 September 2023, those aged 70 to 79 and those aged 50 and over with a severely weakened immune system Anyone eligible should be contacted by their GP surgery to book an appointment

Steve Russell, NHS national director for vaccinations and screening said: Since this spring s NHS Covid-19 vaccination programme kicked off on Monday we have already seen visits to over 3 400 older adult care homes and 700 000 of those eligible booking appointments online to get that all important jab

“Protection against Covid-19 reduces over time which is why it is so important to get this top-up if you are in one of the most at-risk groups, with data from last year showing those who received the spring jab were up to 50% less likely to be admitted to hospital for three to four months afterwards

“With appointments available from next Monday I would encourage anyone yet to book to visit the NHS website the NHS App or call 119 – and a reminder if you are eligible, you do not need to wait to receive your invite to book

Dr Mary Ramsay, Director of Immunisations at UK Health Security Agency said: It s good to see many thousands have already booked in to get their spring COVID-19 vaccine since the bookings opened

COVID-19 is still causing hospitalisations and severe illness particularly among those most at risk I urge all those aged 75 and over and those who have a weakened immune system, to book as soon as possible – ensuring they top up their immunity to give them the best possible protection ”


THE CARER DIGITAL | ISSUE 192 | PAGE 11 Website Phone 0800 577 0026 Email Care
starting from £25 per month See

What Allergy Sufferers Need To Know About Vegan Food Labelling

With more people adopting a vegan diet due to dietary restrictions from food allergies what is often overlooked is whether these foods are actually safe for allergy sufferers Whilst the availability of vegan and ‘free from’ products has increased so also has the confusion around labelling on these products which has in some cases been fatal

Tess Warnes Dietitian at independent food procurement expert allmanhall (www allmanhall co uk), examines food allergy labelling and vegan products and whether there is any protection in Law

New research by the Food Standards Agency (FSA) showed 62% of people who react to animal-based products or who buy for someone who does are confident that products labelled vegan are safe to eat

This is not necessarily correct

Firstly it is important to understand the terminology


The term "vegan" refers to products that do not contain any animal-

derived ingredients or by-products Vegan labelling on packaging provides assurance to consumers who choose to avoid animal products for ethical, environmental or health reasons But in the UK, the use of

vegan labels is not strictly regulated by law


Free from foods are special ranges of foods made without certain allergens If a label states that the product is 'free-from milk or 'peanut free', it has to be based on specific and rigorous controls These controls need to ensure that the final product is completely free of the particular allergen This includes checking that all ingredients and packing materials do not contain this allergen and that cross-contamination from other foods made on site is prevented


Commonly known as may contain these statements are voluntary and not regulated by law PAL is used to communicate the possible unintentional presence of a food allergen at any stage in the food chain There are

PAL includes phrases like:

May contain nuts

‘May contain traces of egg’

‘Made in a factory that handles peanuts’

Not suitable for milk allergy sufferers


Vegan labelling does not have a legal UK or EU definition regarding what they can or cannot contain Voluntary labelling of terms such as “vegan” are covered by the Food Information Regulations 2014 and Consumer Protection from Unfair Trading Regulations 2008 which states products cannot be misleading and as a vegan diet does not include animal products, by labelling a food vegan the food must therefore not contain animal products This however does not mean

the food will be safe from contamination or traces of animal products as a vegan claim does not need to go through any rigorous tests

This means a food can be labelled vegan and have a PAL statement for milk or egg

Vegan food can be prepared in factories and areas where products of animal origin may be present This could mean that some vegan food products could unintentionally contain allergens

The Vegan Trademark was designed to provide clarity for those following vegan diets and removing the need to read through ingredients list And whilst the trademark standards require minimising cross-contamination as far as possible, rigours tests of complete removal of animal products are not required

This is why many products include precautionary statements such as “may contain milk” while also being labelled as ‘vegan’ The Vegan Society does not claim that products registered with the Vegan Trademark are suitable for people with allergies to animal products; this depends on the standards achieved by individual manufacturers

It is this that has caused confusion for consumers, many wrongly assuming vegan products are suitable for someone with a milk allergy for example

How to keep your diners safe

Do not rely on vegan labelling (even those with the Vegan Trademark) when preparing dishes for those with allergies – vegan products may be contaminated with animal products

Always read the ingredients list and PAL/ May contain statements Free from claims - check which allergy they are actually free from! ‘Free from’ may only be one allergy and does not mean free of all allergies again always check the ingredients list There are 14 major food allergens which food providers should be aware of and are legally required to provide warnings for when they are used as ingredients in any food and drink that they provide

Baby Chicks Bring Spring Joy To Care Home Residents

for a week brought back lovely childhood memories for me!”

Bringing back such positive memories for residents is just one way the home supports their wellbeing and mental health

Lizzie Brighouse Manager at Burscough Manor Care Home said: Spending time with animals brings great health benefits for older people Research has shown that petting something fluffy and cute helps to reduce stress lower blood pressure and stabilise heart rate

“Memory is also a great tool for helping to create a sense of wellbeing in our residents and interacting with the chicks brings back strong positive memories of our residents’ childhood pets

The residents loved having the chicks staying within the home The happiness and smiles they provided to everyone was fantastic!”

After spending a week with residents at Burscough Manor the chicks have returned to the farm to live a happy free ranging life

Artful Moves as Care Home Residents Go

Hands-On With Paint, Clay, Oil and Willow

PAGE 12 | THE CARER DIGITAL | ISSUE 192 Creative care home residents across Hampshire and Dorset have gone hands-on to celebrate a day devoted to visual art Colten Care homes in Poole West Moors Mudeford Sherborne and the New Forest co-ordinated a host of activities inspired by the annual Unesco World Art Day There were talks and demonstrations by professional artists pottery and painting sessions, in-home exhibitions and trips out to see art on display in the community At Brook View in West Moors, residents welcomed New Forest-based equine illustrator and author Alan Langford who arrived with easels paints and brushes ready to give a tutorial Resident Barbara Phillips said she couldn’t wait to show her daughters the picture that Alan helped her with adding: I was in awe at how much I ve learned about art through the course of the afternoon ” Colten Companion Jo Vardy said: One of our new residents Janet White was so taken with Alan’s style of painting that after a short demonstration on how to paint a landscape, complete with pony of course she immediately got brush in hand “As our residents’ pictures began to take shape Alan was keen to see the different interpretations and styles used to achieve the final results Everyone had a fabulous and informative afternoon enthralled with Alan s stories of the characters he has met throughout his painting career It was lovely to see all who attended laughing in such a relaxed manner It just goes to show that no matter your ability anybody can enjoy and appreciate art Meanwhile, artists from the Christchurch-based pop-up pottery studio The Touring Potter helped residents of Belmore Lodge in Lymington to make and colour clay coasters At fellow Lymington home Court Lodge the dining room was transformed into a gallery of work by visiting artist Marion Royle to complement a talk by her Resident Barbara Runham who used to work at Southampton City Art Gallery, said: “Marion is a fantastic artist and bringing all this work here and turning the room around is incredible At Avon Reach in Mudeford residents were treated to a visit by artist Paul Dolman known for his fine oil paintings of the local area Paul gave a demonstration of how to use oil paints during a community tea and togetherness afternoon At Canford Chase in Poole the fun centred on the garden with residents making willow hearts and frames which they put on display And at Bourne View in Poole team members organised a minibus trip for residents to the St Barbe Museum in Lymington complete with lunch and a visit to the gift shop Resident Wendy Barnes a former teacher said: “We enjoyed quietly browsing among the paintings and sculptures noticing unusual techniques It was a trip full of ideas and a day to remember World Art Day has been celebrated internationally every year since 2012 on the April birthday of renaissance genius Leonardo Da Vinci
Spring is finally here and residents at Burscough Manor Care Home have been joined by some very special guests to mark the occasion! Three baby chicks arrived at Burscough Manor Care Home in Lancashire, much to the delight of residents and staff who have been eagerly awaiting the arrival of the fuzzy little creatures The chicks were delivered to the home this month by Emily s Mini Farm a poultry farm based in Oswaldtwisle who provide bespoke animal experiences such as ‘the chick experience’ where they can be delivered to care homes schools and nurseries The experience includes looking after the little chicks for a week feeding and playing with them in the comfort of your own home Residents and staff at the care home spent a week with the chicks, who were happy to be picked up cuddled and petted and were even given names by residents of the home! Patricia Elliott 75 is a resident at Burscough Manor and helped care for the chicks during their stay She said: “My mum used to have chicks and we loved caring for them and looked forward to the fresh eggs we’d have once they had grown up Having the chicks here at the home with us

Older People Demand Their Voices Are Heard As They Call For A Commissioner

New survey supporting the campaign reveals that more than three in four (78%) people over 65 surveyed in England think older people are badly understood by the government and has led to calls for the creation of a Commissioner for Older People and Ageing in England to the heart of Westminster in the latest phase of our campaign

Campaigners joined representative from the Centre for Ageing Better, Independent Age and Age UK, as well as from older person’s organisation the National Pensioners Convention to deliver a petition of more than 37 000 signatures to political party leaders

The campaign is calling for an independent commissioner to focus attention on the issues facing people in later life including pensioner poverty, which affects one in six older people across the UK, difficulty accessing social care and loneliness and social isolation

With a changing population which will see one in four of the population aged over 65 within the next 20 years campaigners say that a commissioner is needed to help facilitate the long-term planning required to ensure the economy and society adapts for this demographic shift so that everyone has an opportunity to age well

Representatives from the four organisations delivered the petition to the doors of 10 Downing Street as well as delivering to Labour and Liberal Democrat representatives

Joined by campaigners they brought placards illustrating a carrier pigeon, walkie talkie, tin can and string, and a megaphone, to show that it shouldn t be this difficult for older voices to be heard

Dr Carole Easton OBE Chief Executive at the Centre for Ageing Better said “The public has spoken on this issue and it is clear there is huge popular support for a Commissioner for Older People and Ageing More than anything, people can sense the unfairness that older people

in Wales and Northern Ireland already have an advocate standing up for their rights but not in England ”

When we launched this campaign last year we knew there was a compelling case to create a commissioner for England Events since then have only served to highlight the necessity and urgency for change

“Our anti-ageism campaign has highlighted the overwhelming presence of ageism within our society Our State of Ageing report has highlighted the very dire financial insecurity, and inequality among older people – a situation which will only deteriorate following last month’s Budget And our new Safe Homes Now campaign reveals the reality for millions of older people who are living in homes that pose a direct threat to their health

If we want this country to become the best place in the world to grow older we need to protect the rights of older people and better consider our ageing population in the policies we set and the society we build That work needs to start with the creation of a Commissioner for Older People and Ageing ”

Joanna Elson CBE Chief Executive of Independent Age said: Older people have told us they re fed up of feeling ignored and like their voices don’t matter ”

The people we speak to who are facing financial hardship hit with high costs while managing on a low income desperately need an independent advocate with the power to make change ”

We have a rapidly ageing population so these problems will just affect more and more people unless we make tackling them a priority We need to see an urgent focus on the challenges older people face and creating a commissioner is one of the ways this can be done ”

A poll of people aged over 65 in England found that three in four (75%) do not believe that society understands the issues facing older people

A commissioner would amplify the voices of the diverse community that exists in later life support businesses and public services to meet older people s needs and have the power to bring together government departments and to make the experience of ageing better which would benefit everyone as they reach later life

Commissioners for older people already exist in Wales and Northern Ireland and have taken the lead on campaigning on cross-cutting issues that affect older people from all walks of life from bus passes and care during COVID to the uptake of social security entitlements

Independent Age is leading a similar campaign for an Older People s Commissioner in Scotland


New Educational Resource Developed To Ensure The Needs Of LGBTQ+ People At End Of Life Are Met

A new educational resource for healthcare professionals has been launched with the objective of removing the barriers faced by LGBTQ+ people in accessing palliative and end of life care

Funded by the end of life charity Marie Curie and developed by The Mary Stevens Hospice, ‘It s more than rainbows in reception – Working with LGBTQ+ people in palliative and end of life care aims to equip any individual working in healthcare, whether it’s at a leadership level or providing hands-on care, as well as those who commission services with the right information to address the needs of LGBTQ+ individuals

A co-production team which consisted of LGBTQ+ people and allies many with lived experience of bias or prejudice when facing ill health came together to help positively inform palliative and end of life care, education, policy, and practice

Gemma Allen, No

Twin Scholars Receive Academic Excellence Award

a comprehensive pack-

including full fee waivers, maintenance grants, and paid internships, designed to support the next generation of health and social care professionals

John Godden chief executive of Salutem Care and Education expressed his admiration for the twins’ achievements saying: “Kehinde and Taiwo embody the very essence of what our scholarship programme aims to support We normally offer one scholarship but how could we choose between twins? Their dedication, resilience, and academic prowess are truly inspiring and demonstrates what a great decision we made supporting both of them It’s a testament to the impact that targeted support and recognition can have on the lives of ambitious and dedicated young people ” Jane Tapsell interim head of Kingston Business School also praised the twins highlighting the significance of their success: “Kehinde and Taiwo s achievements underline the importance of nurturing talent

and providing opportunities for students to excel Their success is a shining example for their peers and a proud moment for Kingston University We are delighted to celebrate their continued academic excellence ”

Kehinde Alimi reflecting on his journey shared

“The Salutem Scholarship has been a cornerstone of my academic and professional development The opportunities for the internships and practical experiences have been invaluable Being able to apply what I have learnt in class to the real world has been fantastic and seeing how even in accounting I can make a difference to people’s lives “Winning the Academic Excellence Award again is not just a personal achievement but a milestone that motivates me to aim higher in my future endeavours ”

Taiwo Mubarak Alimi added: The support from Salutem and Kingston University has been instrumental in overcoming financial barriers and enhancing my practical skills The work placement has allowed me to interact with people from all different walks of life, which is not usually something you see in accounting

Award is a recognition that fuels my determination to persevere and excel in both my

Win A Gardening Bundle For Your Local Care Home Or Hospice With Westland



bundles being awarded at each stage so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter the better chance you have The final closing date will be 1st

contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST

Success in gardening all starts with compost, and with Westland’s New Horizon compost, you can be sure it is great for the garden and great for the planet Our relentless pursuit of excellence in ingredients processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health

The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It’s naturally peat free, it’s 100% sustainably sourced, and helps all plants and nature thrive

New Horizon has been specially created to be the perfect blend for vegetables, fruits, and flowers The ingredients start to nourish plants immediately and continue to feed for up to 6 weeks

Chelmsford Care Home Celebrates Success After Glowing CQC Inspection Report

Horticulture home to brands such as Big Tom Boost Resolva Unwins and Kent & Stowe is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024
your local care home s outdoor space in need of some love and care to help ensure its accessible to all? At Westland we believe everyone deserves to get closer to nature, and a thriving garden has a vast array of physical and therapeutic benefits whatever your level of mobility
to simply sitting in the fresh air surrounded by beauty and wildlife everyone deserves to enjoy an outdoor space The New Horizon Fund aims to create a greener future for all, and will support community garden projects from schools allotments hospices and care homes across the UK
Ireland The funding will comprise of a collection of gardening essentials from Westland from compost seeds tools plant feed and much more to the value of £1 000 or Euro equivalent Each prize bundle will be individually created based on the project s needs to help them transform their space HOW TO GET YOUR LOCAL CARE HOME INVOLVED
your local care home could benefit from receiving a donation from Westland’s New Horizon Fund to help its outdoor space thrive nominate them at www gardenhealth com/new-horizon-fund There will be multiple prize draws throughout the year
From awakening the senses of touch sight and smell with an abundance of thriving plants and flowers
in March June and September with at least
September 2024 HELP WESTLAND GROW THE FUND Growing media which includes composts is the No 1 consumed gardening product With every bag sold of Westland s New Horizon peat free compost the fund grows and grows Every time you buy a bag of New Horizon, you’ll know you’re
Barriers Here Co-Founder and Programme Lead at The Mary Stevens Hospice, said This educational is an essential piece of work that can help to transform the lived experience of LGBTQ+ people living with any terminal illness or at the end of life We are grateful to Marie Curie for funding the project and grateful to all of those LGBTQ+ people and allies who shared their experiences so candidly so that we could create the best possible guide The aim of this is to ensure that people receive the best palliative and end of life care and I hope it does that ” Sam Royston Executive Director of Policy and Research at the UK s leading end of life charity Marie Curie said “Previous research from Marie Curie has shown that many LGBTQ+ people can avoid palliative care or hide their sexuality when accessing services out of fear of discrimination or bias It doesn t matter who you are, or how you identify, everyone should have the right to good end of life care and to have the best possible death Marie Curie is dedicated to ensuring that anyone whoever they are, has the best possible end of life experience ”
Twin brothers
Taiwo Mubarak Alimi, Salutem Care and Education scholarship students who work in the company s Windsor head office have won a prestigious Academic Excellence Award from Kingston University London for the second year running
Kehinde and
Scholarship Programme offers
and personal life ”
The CQC inspectors were full of praise for the team at Admirals Reach after a glowing report HC-One s Admirals Reach care home in Chelmsford Essex is celebrating having received a glowing report from the Care Quality Commission (CQC) The team at Admirals Reach were delighted to have received the impressive CQC report The regulatory body rated the home as Good in all areasSafe, Effective, Caring, Responsible, and Well-Led - demonstrating that the home is providing high standards of care for residents The inspectors were full of praise for the team at Admirals Reach, highlighting the kind ways in which they provide people-centred care for residents at the home They noted that “[residents] were supported to have maximum choice and control of their lives and that staff treated [residents] with kindness dignity and respect and spent time getting to know them and their specific needs and wishes This sentiment was echoed by residents who made remarks such as my family can visit me knowing I m safe here Residents and their relatives have also rated Admirals Reach 9 9/10 on the independent review site carehome co uk – demonstrating that they agree with the recent Good rating by the CQC HC-One’s Admirals Reach Care Home Manager, Lal Mangalam, commented: We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out HC-One’s Area Director, Jon Catterwell said: This rating is great news I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best most professional and kindest care staff

NHS Waiting Lists Grow by 330,000 says Lib Dem Report

Waiting lists have gone up by 330 000 since Rishi Sunak pledged to cut them in January last year says Lib Dem leader Sir Ed Davey NHS TARGETS MISSED INCLUDE:

• NHS waiting lists: NHS waiting lists stood at 7 54 million outstanding treatments in February 2024 up from 7 21 million in January 2023 when Rishi Sunak pledged to cut them This is an increase of 330,000 (NHS England)

65 week waits: There were 75,000 65-weeks for treatment in February despite a target to eliminate them by March 2024 (NHS England)

• A&E: 71 3% of patients were seen within 4 hours in all A&E in February against a target of 76% (NHS England)

• Cancer 63 9% of people treated began cancer treatment within 62 days of an urgent referral in February 2024 against a target of 85% (NHS England)

A Liberal Democrat report revealed that 100 000 patients waited over 24 hours to be admitted to hospital at A&E last year These appalling waits have increased tenfold since the last General Election (Hospital Trusts)

Behind each one of these figures the lib Dems say is a story of someone waiting in pain worried sick about getting the care they need, a spokesperson sad: “These numbers expose the reckless damage done by this Conservative government s neglect of the NHS and care We desperately need more hospital beds and a long-term solution to the social care crisis, to end these devastating A&E delays ” Responding to the figures shared by the Liberal Democrats about elderly patients waiting over five days

on hospital trolleys Matthew Taylor chief executive of the NHS Confederation said:

These new figures paint a bleak but sadly not surprising picture of how long patients particularly those who are elderly and more frail are having to wait in A&E

The number of so-called trolley waits has risen significantly since the pandemic, following a decade of underinvestment coupled with rising demand from patients who have more complex needs

“The more unwell a patient is the greater the likelihood that they will need to be admitted to hospital something which is reflected in the recent record number of emergency admissions They are also likely to need to stay longer in hospital

Our members continue to report how difficult it is to discharge patients into community or social care, which, in turn, is making it much harder to free up beds for patients coming through from A&E This is creating bottlenecks throughout the urgent and emergency care system and creating a domino effect

Health leaders and their teams have been doing everything they can to keep patients safe and provide the best care possible but are often having to rely on methods that were rarely used a decade ago These include treating patients in corridors or overflow wards This is not always safe for patients frustrates staff who want to provide the best care possible and must not become the new normal But sometimes it may be a less risky option than leaving patients waiting in the back of ambulances queuing outside hospitals, so NHS staff are constantly having to do what they can to manage the risks to patient safety in very trying conditions ”

Care Home Resident Enjoys Birthday Trip To Football Match

for the birthday boy after Coventry saw out a 2-1 victory

Speaking the day after his trip out Brian said:

“This was the best birthday present ever! I had a great day and the hospitality at the stadium was great

“I would like to thank Vicki for her kindness in taking the time out to take me to the match I really appreciate it

Brian’s favourite Coventry City memory like many fans is of the Sky Blues lifting the FA cup trophy in 1987 Although he was unable to get to

Marr Procurement:

M-Resourcing are delighted to announce the appointment of Dan Ashenden to lead our M-Resourcing service with effect from 1 December 2023

M-Resourcing offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confidence

We knowfrom talking to our clients that managing their resourcing costs isstill a key priority and this important appointment underlines ourcontinuing commitment to the sector

Christoph Marr CEO of Marr Procurement Dan is a highly-capable leader and has incredibly valuable experiencefrom his years in the care sector managing and delivering complex temporary labour

Wembley on the day he remembers watching the game at home on television and the celebrations around the city that followed His favourite player ever is Ian Gibson who played for Coventry in the 1960s and his favourite current player is US forward Haji Wright

Having worked all his life as a factory planning engineer Brian has always lived in Coventry and watched City games with his wife and grandchildren many times over the years The first game he went to was in 1945, which was also the first game after the end of the Second World War and which he attended with his father The next game he went to after this was at Manor Park where he watched the great Stanley Matthews play the only time Matthews ever played in the area

With another big FA cup match coming up Brian said he will be watching the semi-final game against Manchester United on television again, surrounded by his fellow residents at Victoria Mews care home He is confident of another Coventry City win against the odds Vicki Melia Deputy Manager at Victoria Mews care home said: “It was a great experience taking Brian back to see his beloved Coventry City especially as it was his birthday and even better to see a Sky Blues win!

agency programmes We areexcited to bring that experience to our clients ” Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs

With a rising demand andour commitment

alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend

Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to

to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers
level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and I amdelighted to welcome him to the team ” Find out more at www marrprocurement com/m-resourcing/
Continuing to Invest In Resourcing
for the Care Sector Introducing Dan Ashenden our new head of M-Resourcing A resident at a local care home has had his passion for Coventry City reignited with a winning birthday trip to the CBS Arena Brian Austin who lives at HC-One s Victoria Mews care home told staff members how much he wished he could see Coventry City play again live at the CBS Arena He has been a keen supporter of the Sky Blues all his life and used to attend matches regularly but was unable to for many years Staff at the care home contacted Coventry City and were able to secure him a ticket for the recent fixture against fellow promotion-chasing Leeds United which coincided with the week of his birthday He was presented with his matchday ticket in his birthday card and attended the game with Victoria Mews care home s Deputy Manager Vicki Melia The day was made even better

Social Care Is A Priority, West Yorks Mayoral Candidate Promises

Care Home Residents Soar with Owl Encounters!

Catherine House and Frome Nursing Homes, both homes part of Evolve Care Group welcomed some special guests recently Owl Enlightment based in Glastonbury kindly brought in Bubble and Squeak who are brothers, and were raised by Michelle from Owl Enlightment since they were two weeks old These species of Owls are native to Africa, and known as southern white-faced owls For those on a Dementia journey, connecting with animals can provide a sense of calm and can often encourage communication Also it can reduce feelings of loneliness and promote a sense of wellbeing Owl Enlightment’s ethos mirrors this,

“Interactions are motivational, educational and therapeutic to enhance quality of life External factors can disturb the balance of the mind This can be helped with positive influences such as animal assisted therapy especially in the early stages of mental health and can greatly improve symptoms “ Catherine House and Frome Nursing Home recognise the importance of holistic care for their residents (fondly referred to as family members), and outings like these serve as a reminder of the simple act of popping to our neighbours can have a strong sense of community

Lura Care Launches its Mobile Dental Care Ser vices for

Care Homes and Day Centres

a full life with an optimal quality of life With this objective, the company offers flexible and interest-free financing options for treatments so that no person is left without the care they need for financial reasons and reinvests a portion of the revenue back into the centres through bonuses to help improve their services

Founded in

their first operational centre in Hampton Hill Lura Care will be in a position to provide dental services to centres located in London South East
East England
company specialising in dental care services for care homes
day centres,
opened its first operational centre in the United Kingdom
Hampton Hill London Their objective is to break the mobility barrier to care
mobility problems who due to their con-
oral health services they need
innovative model of mobile dental services that
specific needs
its patients, whereby its specialised
avoid inconvenient transfers
the Care Quality Commission also
initial assessments on-site to evaluate the oral health condition of residents and their dental care needs
training activities in care homes to help promote preventative health and healthy habits
social impact company, Lura Care is committed to advancing towards the Sustainable Development Goals by promoting of good health and well-being (SDG 3) the reduction of inequalities (SDG 10) and the impulse of partnerships to achieve goals (SDG 17) as well as fighting the phenomenon of ageism that relegates millions of older people and restricts their rights to enjoy
and part of
Lura Care a
people or people with
dition cannot access the
Lura Care has developed an
adapts to the
skilled teams carry
on-site to
The company who are registered with
carry out
As a
Barcelona Spain
also at present in Italy Lura Care has provided their services to more than 1,000 care homes and day centres, and has attended
more than 100 000 patients since the company was founded in 2015
their first operational centre in Hampton Hill, they will be in a position to provide dental services to centres located in London South East and part of East England Lura Care is registered with the Care Quality Commission For more information about the company please visit www luracare co uk See the advert on the facing page for details
The way older and vulnerable adults are cared for in West Yorkshire should be a high priority a candidate for the forthcoming mayoral election says The Liberal Democrat candidate Stewart Golton says he will make social care an urgent issue if elected at the poll on Thursday
heard the concerns of providers through the Yorkshire and The Humber Care Association Alliance I am committed to doing all I can to support social care Mr Golton said
know that here in West Yorkshire we do have a very significant proportion of our population that is advancing in years with some having care needs “They deserve to know that, if elected, I will do all I can to make sure systems are in place to ensure they can get access to the care they need where they need it and in a timely fashion “We have to support the sector properly reward its workforce and make sure there is adequate supply of care available for those who need it across the county ” Alliance member James Creegan CEO of Kirklees Care Association welcomed Mr Golton’s support We are delighted that Mr Golton is supporting social care reform as a key issue at the forthcoming mayoral poll “If elected he would be mayor of a region with a significant number of older adults with care needs and their welfare needs to be addressed “Whoever is elected, the new mayor will have an important role to play in ensuring there is sufficient care available to meet a growing demand At the moment social care is struggling, with providers closing, 1 6m people across the country going without care and 152 000 vacancies amongst staff If we are going to create a social care sector fit for the future we will all need to work together to reverse the current decline ”
With care homes across the UK facing staff shortages and skill challenges Bidfood one of the UK s leading wholesalers has provided an all-in-one immersive support platform through the launch of its Interactive Care Home This digital initiative spotlights innovation and solutions for the six key areas found in UK care homes empowering Bidfood s customers to navigate challenges and thrive in what is an everchanging sector There are over 16 000 care homes in the UK [1] most of which are operating with tight budgets rising food costs and limited resources Bidfood’s Interactive Care Home has been designed with this in mind delivering a unique easy-to-use platform that clearly demonstrates how the wholesaler’s services expertise and relevant ranges seamlessly integrate within a care home all in one place A collaboration between Bidfood’s Chef Development Marketing, E-commerce and Technical Service teams, The Interactive Care Home places these experts at the forefront, as they talk through topics from resident dining experiences to menu planning food waste and more Users can explore each room, watching a range of videos where one of Bidfood’s experts will offer their professional advice on various areas including nutrition creating innovative and delicious dishes as well as how to shop and save time using their multi-award-winning e-commerce site Bidfood Direct With over 75 interactive elements to discover users are also able to access support tools on specialist diets product guides and increase their knowledge via Bidfood s free e-learning site Caterers Campus Business Development Controller for Education & Healthcare Gavin Squires said: “We are thrilled to have launched this latest campaign for the sector Our aspiration is for this platform to become the go-to industry source where all care homes can access a comprehensive overview of the support readily available for their care home from Bidfood “We aim for it to be a place for thought leadership product innovation and trailblazing content The Interactive Care Home has been developed to become an integral tool for our customers as well as an innovative showcase to all care homes ” To enter The Interactive Care Home, simply click here: https://view bidfood co uk/the-interactive-care-home/?page 1 Bidfood Launches Industr y First With The Interactive Care Home, Featuring Over 75 Support Functions For Care Customers

Charity Launches First-Of-Its-Kind Sensor y Pool Disco For Disabled Kids

The new aqua disco, believed to be a world first, has been as hailed a game changer for disabled families

The aqua disco sessions, run by national disability charity Sense, are planned totally around the needs of children with complex disabilities and include sensory lights disco tunes inflatable musical instruments and rubber ducks

Mum Sameerah Siddiqui says her daughter Ariana 11 has a new lease of life’ since she started attending the sessions, where she loves dancing along to Taylor Swift

A first-of-its-kind sensory pool disco especially for disabled children has opened with a splash in north London

The disco is designed to get children with complex disabilities aged 4 to 16 and their families into the water doing exercise and having fun – and nothing like this has ever been tried before

The all-new party sessions have been launched by the national disability charity Sense at New Barnet Leisure Centre Hailed as an absolute game changer” for disabled families in the area, the 30 places for the first session were rapidly snapped up and the session could have been filled four times over as the wait list swelled to 120 people In response the charity has added extra discos for the coming months

During each hour-long session the pool’s newly installed multicoloured lights are switched on disco tunes play and the pool is filled with glow-in-the-dark balls, inflatable musical instruments and microphones and floating rubber ducks This can be very sensorily stimulating for children with complex disabilities, as well as encouraging physical exercise in a fun and inclusive environment

An instructor encourages the children along with their siblings parents and carers to take part in party games and dances and ensures there’s free time to play with the equipment before a final chill-out ten minutes to calm down before home time The sessions are completely free for participants

Sense came up the idea of holding the discos to help children with complex disabilities to improve their balance be sensorily stimulated meet new people and get moving – but wasn t sure at first if it d be possible The venture has been strongly supported by Better who run the leisure centre

Better installed the sensory lights system in July 2023 and ensured disabled disco goers can now access the learner pool using a lift Barnet Council who approved the spend has also given their full backing to the project The charity is now working with Britannia Leisure Centre in Hackney which is also run by Better to offer sessions to more disabled children in London

Sense has been using a £2 2 million grant from Sport England to reimagine and reinvent different activities, like tennis and football, and now the aqua disco to help people with complex disabilities to enjoy activities that were once inaccessible

Katie Sawyer Sport and Physical Activity Co-ordinator at Sense said:

When Sense first dreamt up the idea of a sensory disco we didn t know if it would even be possible But we committed to the idea because swimming and aqua disco is a great form of exercise but it can often be impossible for disabled families to access swimming pools because of the cost the lack of pool lifts crowded mainstream sessions and pool closures in so many areas

Seeing the disco come to life has been a brilliant experience At the first session everyone went ooohhh’ as soon as we turned the lights on and parents are saying they absolutely loved it they want to come again and they think it s an absolute game changer for their children and the area ”

Dan Morris Partnerships Manager for Better in the London Borough of Barnet, said:

We re proud to host the sensory disco session at New Barnet Leisure Centre in partnership with Sense When we installed the sensory lighting system we expected it would benefit people in the local community and we have been blown away by the demand for the

disco sessions Swimming has so many benefits for everyone and it s incredible to see how much it means when sessions and facilities are accessible to all


For Sameerah Siddiqui 50 watching her daughter Ariana at the aqua disco is a joyous experience Ariana 11 has complex needs including severe mobility delays and learning disabilities Because of a clot in her brain from birth, Ariana also has issues with her balance

Ariana, who lives with her mum and dad, Ozair, in Barnet, really benefits from being in water as it helps her to build muscle tone and teaches her brain how to balance Ariana who also has epilepsy used to go to a hydro-pool but this unfortunately shut due to council budget cuts so she hasn t been going for three years

When Ariana’s parents found out about Sense’s new aqua sensory disco mum Sameerah admits she was initially dubious But since attending, Sameerah says Ariana has a new lease of life:

There are so many activities that are badged as SEND friendly but really they don’t take into consideration the challenges that children like Ariana experience But with the aqua disco everything has been thought of – from the depth and temperature of the water to the fact there are lights that are visually stimulating, but not flashing, for children with epilepsy

The aqua disco plays music that the children recognise, from Baby Shark to Ed Sheeran Sameerah recalls a particularly happy moment when one of Ariana s favourite songs, ‘Shake it Off’ by Taylor Swift, came on:

“She loved it! She was shaking her arms around in the water and playing along with her inflatable air guitar One hour of dancing to songs she loves is exhausting – she was knackered after the first session, so she clearly did a lot of exercise, which I really struggle to get her to do at home

Sameerah says the aqua disco has caused a flurry of excitement in her SEND mums WhatsApp chat and she s not surprised sessions are booking up so fast as they’re “a little bit of everything – fun sociable therapeutic and energising”

Bedfordshire Police Officers Visit Residents at Mulberr y Court Care Home

Added Value Enterprises - Sustainable Solutions for Social Care

PAGE 20 | THE CARER DIGITAL | ISSUE 192 WORKING IN PARTNERSHIP Look around and you’ll see plenty of companies offering to get the right suppliers for your business What we bring to the table is a friendly, personal approach rooted in proven experience and expertise We don t just deal in services – we build connections between people At Added Value Enterprises we re a committed team with a passion for connecting businesses with the right suppliers Partner with us, and we’ll seek out the best options for your business in a dynamic and crowded marketplace We ll also review your existing supply chain gaining you immediate savings and new efficiencies as well as supporting you with PURCHASING SOLUTIONS FOR HEALTHCARE Social care organisations have a lot on their plate without a supply chain review getting in the way We collaborate with social care organisations and care homes across the country taking care of the timeconsuming details and achieving the good value they deserve With a robust ethical highly traceable supply chain we deliver expert food beverage and non-food purchasing solutions that save time and money That means more time to focus on what matters like supporting patient wellbeing with exceptional quality produce Let s achieve new efficiencies today YOUR SOCIAL CARE PURCHASING PARTNER Social care organisations choose us as their partner because we know the requirements of this challenging field We deliver a lean robust supply chain that works for your patients and people In a busy market we cut through the obscurity and complicated lapartner to find the deals that matter to you, achieving the quality you deserve at a price you didn t know were possible How s that for a healthy supply chain? SUSTAINABLE SOURCING FOR SOCIAL CARE ORGANISATIONS AND CARE HOMES We know how important sourcing is to social care organisations and care homes You need to know where your food beverages and nonfood are coming from but that often means paying more than you should At AVE we don t believe there should ever be a choice between ethics and value We offer sustainable sourcing that is good for the planet, and your bottom line TAILORED RECIPE PORTFOLIO With direct access to our supply chain benefitting from instant cost savings, our tailored recipe portfolio solution allows you to submit your recipespartner to input into our database We can review your menu and check for compliance against appropriate industry criteria providing you with fully costed menus nutritionally analysed dishes and bespoke recipe books Managed Menu Solution Our managed menu solution provides you with a complete menu solution inclusive of compliance check, nutrition improvement recommendations and commercial opportunities with optional access to our online ordering portal maximising savings potential recipe portfolio solution allows you to submit your recipes to using your menu and check for compliance against appropriate industry criteria 03330 705975 | www a-v-e com | solutions@a-v-e com
Mulberry Court care home in Luton hosted a special visit from two valued members of the Bedfordshire Police, PC Harry and PCSO Butters, on Monday 15th April 2024 The event spotlighted the importance of community engagement as officers connected with residents in a meaningful exchange During the visit PC Harry and PCSO Butters demonstrated their dedication to engaging with residents from all backgrounds ensuring inclusivity for all attendees including those with limited mobility During the visit PC Harry and PCSO Butters warmly welcomed a wide array of questions, fostering an atmosphere of open dialogue and understanding on matters related to law enforcement and community safety An engaging conversation unfolded between PC Harry PCSO Butters and resident Joan who shared her experiences as a former store detective Joan’s questions sparked an enlightening discussion about the evolution of law enforcement practices Fondly recalling her days catching shoplifters Joan reminisced
about the adrenaline rush she experienced during those encounters highlighting the challenges of stopping suspects Reflecting on her past experiences Joan remarked "'In her day ' shoplifters were often taken to the police station or given a stern warning I remember the excitement of apprehending shoplifters; they certainly kept us on our toes!"

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Social care organisations choose us as their partner because we know the particular requirement of this challenging field We deliver a lean robust supply chain that works for your patients and people In a busy market, we cut through the obscurity and complicated language to find the deals that matter to you, achieving the quality you deserve, at prices you didn't know were possible How's that for a healthy supply chain?

can be tricky


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and sustainability

Sustainable sourcing for social care organisations and care homes.
We know how important sourcing is to social care organisations and care homes You need to know where your food, beverages and non-food are coming from, but that often means paying more than you should At AVE, we don't believe that there should ever be a choice between ethics and value We offer sustainable sourcing that is good for the planet and your bottom line
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Smiles All Round As Afternoon Tea Raises Funds For Dementia UK

Visitors to a Cheltenham care home were served up a treat this week in aid of a cause that is close to their hearts Friends and family of people living at Cheltenham s specialist dementia nursing home, Wentworth Court came together to raise £66 for Dementia UK s biggest fundraiser of the year, Time for a Cuppa

Wellbeing team members spent the morning preparing the home s café with decorative bunting fresh flowers and colourful tablecloths before welcoming residents and their guests with pots of tea and delicious cakes and tray bakes

A prize draw for a Victoria sponge cake created by Ellenborough Park-trained head chef Brendon Cole contributed to the fundraising total Wentworth Court managing director Mitesh Dhanak said: “We are thrilled that our event has raised some vital funds for

Retirement Community Enjoys Birthday Bash For Resident’s 100th Year

A retirement community in Torquay marked one of its residents centenary year with an afternoon of celebrations

Mr Oswald Oz Tackley recently marked his 100th birthday at Dunboyne Court a retirement community run by Sanctuary Supported Living with a grand celebration in the communal lounge Organised by his sons the bash was complete with balloons and a personalised cake and attended by the rest of his family as well as fellow residents and staff

Born in Harrow London in 1924 Oz has lived through some of the most significant events of the 20th century Just after World War II He qualified as a dentist in 1946 from the Royal Dentist Hospital and met his late wife soon after who worked as a receptionist They shared many beautiful years together marked by a letter from the Queen Elizabeth II and Prince Phillip for their Golden Wedding Anniversary In 1947 he was called up to do two years service in the army spending a year in Cyprus Despite the challenges of the time he fondly recalls his service years noting that his officer status

continues to embrace life with
grand age
meal routine and enjoy a few squares of dark chocolate
and Inclusion Assistant Ali Martin said “Oz is a much-loved resident here at Dunboyne Court and we all had a wonderful time celebrating his special day We work hard to support residents to lead fulfilling lives and marking special occasions and birthdays plays a huge part in this
afforded him
living conditions After his service years, he continued his career as a dentist while growing his family, now boasting five grandchildren and ten great-grandchildren On his 100th birthday Oz enjoyed the day reminiscing and opening birthday cards one of which was received from King Charles III a tradition for centenarians and tribute to a life well-lived At Sanctuary Supported Living s Dunboyne Court, he
good health and humour He said the
to reaching
“My father used to give me a handful of nuts when I was younger and I ve kept up the habit I also stick to a regular
Dementia UK s Admiral Nurse service We support people living with dementia and their families every day and have a deep understanding of the concerns and challenges that a dementia diagnosis can present Dementia UK provides an essential service within our local community as well as an Admiral Nurse on hand to offer specialist support for anyone living with dementia who requires a stay in hospital “A big thank you to everyone who supported our tea party and gave generously ” The funds will go towards supporting Dementia UK s dementia specialist nurses known as Admiral Nurses who provide life-changing advice and support to anyone affected by dementia Dr Hilda Hayo Chief Admiral Nurse and CEO of Dementia UK added: “We believe every family affected by dementia should have the support of a specialist nurse – but right now, we can’t reach everyone who needs us “We are grateful to Wentworth Court for taking part in Time for a Cuppa this year to help us to recruit more Admiral Nurses and provide a lifeline to families up and down the country who urgently need our support There is no cure for dementia but there is care Tea parties and bake sales are taking place across the UK between 1 – 8 May as part of the Time for a Cuppa campaign

Experts Call For Greater Access To Social Prescribing To Help Charities And NHS Reap Benefits

After a significant amount of research has shown that volunteers report improved wellbeing and mental health from charitable activities, charity leaders have outlined how further funding for social prescribing initiatives where doctors prescribe volunteering over medication, could massively benefit the not-forprofit sector and health services

A study published by Shaping the Future with Volunteering showed that 80% of the 29 000 volunteers surveyed felt their lives had become more enriched since starting their charity work

This has led to charity experts calling for ‘social prescribing’ to be utilised more in order to help with a person s health and volunteer numbers for charities ‘Social prescribing was introduced by the NHS after it was proven to be an effective alternative to medicine It allows healthcare professionals to prescribe services and volunteering to a patient to help boost their mental and physical health as well as providing employability support housing advice and addiction support

Last year the NHS further announced its £10m Volunteering for Health programme to deliver grant funding and tailored support for 15 organisations to develop new volunteering approaches

Kathryn Hughes volunteer programme manager at Epilepsy Action said aside from the health benefits of social prescribing, it also helps to support the efforts of the charity

She said: As a large national charity we have seen the rise and fall of volunteer numbers over recent years, especially as a result of Covid The social prescribing of volunteering opportunities not only helps patients with their mental and physical health it provides them with new skills to aid employability Furthermore it also helps charities to keep volunteer numbers consistent to continue providing vital services

Another challenge we face is that there are thousands of social prescribers across the country, and it is impossible to engage with them all to promote our volunteer opportunities and services Software systems that can be used to enable us to promote our opportunities to a wider range of social prescribers will help us to focus our efforts on delivering services rather than marketing

The Access Group offers a tool within its software to help charities and

Mill Lane Introduces Visual and Sound Therapy Program

leveraging visualisations and soothing sounds such as waves crashing and children playing caregivers take residents on immersive sensory journeys fostering relaxation and joy

One remarkable success story from this program involves a resident who despite physical limitations found immense pleasure in visualising a sunny day at the beach With sounds of waves and laughter filling the room he smiled and even mimicked sunbathing demonstrating the visceral impact of this therapeu-

Another instance involves another resident who following a guided meditation session, experienced remarkable tranquillity and calmness, dismissing her previous agitation Through personalised one-on-one sessions focusing on breathing techniques the team were able to provide a sense of peace and relaxation, significantly improving the resident's mood and well-being

Supporting meaningful engagement for residents living with advanced dementia is so important for wellbeing however it is complex Said Suzanne Brindley, Manager at Mill Lane "The team s work with guided meditation and visualisation is a joy to watch Responses from residents however small are proof that these expressive and relaxing interactions are taking place It is a reward for staff who put so much effort into this exchange ”

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other organisations to manage their social prescribing referrals manage caseloads and secure funding Shaf Mansour product manager at The Access Group s not for profit division believes many more charities and patients could benefit from social prescribing if there was more funding available He added: Loneliness and isolation are major challenges facing the country as a whole and volunteering could play a huge role in relieving some of these challenges and removing a significant strain off the NHS Charities can also feel the benefits of the extra support as volunteer numbers increase “Funding is clearly a major obstacle for charities to implement these initiatives and although the government has supported social prescribing efforts in recent years there s still much more that can be done to link the health and voluntary sectors ”
added: Social prescribing is a great initiative and as more people choose volunteering to better their health, it s important for charities to look at how to streamline their processes, to focus on engaging with their volunteers and ensuring their volunteer experience is perfect Having the right systems in place ensures that everyone benefits ”

The Benefits of Intergenerational Connections for All Ages

As we mark Global Intergenerational Week this week, a care home in Sevenoaks are proving how valuable intergenerational connections are between the young and the elderly Pupils from Sevenoaks School have visited Kippingtons Nursing Home weekly since 2022 and have enjoyed getting involved in a variety of activities from chatting and playing games to painting nails These intergenerational bonds can benefit residents by combatting loneliness improving mental and physical well-being and promoting mutual learning between generations Here's what the students have to say about their experiences at the home:


It s such a friendly place with lovely staff and it s such a positive experience Everyone is welcoming and it is a very friendly environment to return to WHAT ACTIVITIES DO YOU DO WITH THE RESIDENTS?

Making of Christmas decorations was lots of fun Our visits consist mainly of talking and exchanging experiences with the residents


We would love to enjoy a group game of scrabble, and other cognitive enhancing games WHAT INSPIRES YOU TO START A CAREER IN THE CARE SECTOR?

Dedicating a day to others is fulfilling and understanding people s life history is enriching These are things that we enjoy when we visit Kippington and

New Deputy Manager at Newcastle Care Home


and Social Care

In her role as deputy manager Sandra is responsible for supporting the day-to-day operations of the home liaising with medical professionals and leading a

team to ensure the

standards of care for all residents Her responsibilities also include staff roster management addressing complaints and enhancing staff well-being

Sandra said What I cherish most about my job is making sure our residents feel cared for and respect-

Relative and Residents Become Part of the Hickathrift Care Home Team

Birds Of Prey Swoop In To Wow Dorset Care Home Residents

School said, “I am delighted that we have regular visits to Kippingtons Our Sixth Formers enjoy their visits; as they adapt to their new home (in a boarding house) and schoolwork they also benefit from visiting the home every Thursday to give their time empathy and humour to the residents As I have seen for myself they do a wonderful job joining in with activities, listening and chatting, building relationships from week to week I know from their conversations with me how important these visits are to them; they know they are using and developing aspects of themselves beyond their academic skills ” Esther Appiah Home Manager at Kippingtons commented to have visits in care homes from the schools and the younger generation is the most valuable interaction that can happen with our residents We have been delighted to accept this weekly visit from Sevenoaks school The girls when they visit have been so very wonderful and bring with them a sense of joy to the home
would enjoy with a career in the
sector WHAT IS YOUR FAVOURITE THING ABOUT THE HOME? The residents! But our favourite thing is to have key connections with those that live at Kippingtons, its why we return every
Paul Harvey Sixth Form Divisional Head at Sevenoaks
Kenton Hall Care Home, part of Solehawk, has appointed Sandra Levitt as its new deputy manager Sandra brings a wealth of experience and dedication to her new role, having nurtured a lifelong passion for the care sector Sandra's journey in health and social care began at the tender age of 16 working in a local care home After taking time off to raise her two children during which she held various part-time roles in customer service telesales bar work and retail Sandra enjoyed a significant tenure as a warehouse coordinator for The Pen Shop Company before pursuing her passion for helping others in Sunderland Council s reablement team Her work there was immensely rewarding, providing crucial support to individuals recovering from serious health issues and helping them regain independence When the Covid-19 pandemic limited community visits Sandra transitioned back to a care home setting joining Solehawk as a senior carer Her commitment to professional development saw her complete the Social Care Associate Practitioner (SCAP) training, subsequently becoming a nursing assistant and later stepping into her current role as deputy manager Sandra holds an NVQ Level 3 in Leadership in Health
Social Care,
3 qualification in Moving and
enabling her to act as a Moving and Handling Facilitator and a
3 in
Improvement Techniques She is also currently completing a Level 5 qualification in Management in Health
ed, ensuring their choices are valued It’s about enhancing their quality of life each day ” Malcolm Hanson Home Manager at Kenton Hall said: Sandra is a tremendous asset to our team Her extensive experience and empathetic approach to care make her perfectly suited to her new role as deputy manager We are excited to see how her innovative ideas and leadership will continue to enrich the lives of our residents Staff and residents at Barchester’s Hickathrift House care home in Marshland St James Wisbech welcomed their first Relative Ambassador and re-elected Resident Ambassador to the team Firstly the daughter of a care home resident has been given a new role at the home to help support the families of other residents Viv s Mother Joan joined Hickathrift House in 2023 and ever since Viv has become part of the Hickathrift House family, helping residents relatives and staff This new role is to help other families considering care options as well as those whose loved ones are living there Viv Relative s Ambassador said I m a very passionate caring person and I am always happy to help anyone I like joining in the activities with mum and the other residents and chatting to new relatives about my experience at Hickathrift I couldn't ask for a better home for mum Hickathrift House continues celebrating by announcing their re-elected Resident Ambassador Barrie for the 3rd year in a row Barrie moved to Hickathrift House in 2021 and quickly settled in Soon after in December 2021 Barrie was elected Resident Ambassador by other residents Every year since Barrie continues to be reelected as Hickathrift s Resident Ambassador and continues to implement new ways to support current and future residents in both communities Barrie not only hosts our monthly residents meeting alongside General Manager, Paula, but arranges one-to-one chats with residents provides a residents perspective on show rounds welcomes new residents, visitors and companies who visit delivers speeches at large events and helps deliver weekly planners on Sundays Barrie Resident Ambassador of Hickathrift House said I have thoroughly enjoyed supporting and advocating on behalf of the residents at Hickathrift House I believe I have a great relationship with the amazing staff and lovely residents and I m always happy to lend a friendly ear" Paula Colman General Manager of Hickathrift House said We are privileged to have Viv and Barrie be part of the team and help provide a relative's and residents’ perspective, support new residents and their relatives and a friendly ear if anyone needs it
A flying visit by birds of prey including kestrels owls and falcons thrilled residents at a Dorset care home Under the guidance of an experienced handler the avian stars were greeted with wonder by onlookers at Colten Care s Avon Reach home in Mudeford The visit was a wish come true for resident Elizabeth Longley who had told carers how much she would like to see such birds close up Team members at the home contacted renowned expert Colin Sutherland, who arranged an interactive experience for her and fellow residents in the comfort of their lounge After viewing an array of birds, the highlight for Elizabeth was the opportunity to hold Kevin the kestrel Smiling throughout and donning a protective towel on her wrist under Colin’s instruction, Elizabeth was fascinated with the encounter It was a truly amazing experience and I thank everyone for making my wish happen,” she said During the visit Berkshire-based Colin spoke to residents about his work rescuing birds of prey sharing details of their habitats and diets And he gave a demonstration showing how he had trained Kevin to regain his balance after a wing injury Denise Marks, Companionship Team Leader at Avon Reach, said: “It was a pleasure and privilege to help make Elizabeth s wish come true “Animal visits always get a great reaction here and this was an especially lovely interactive experience for Elizabeth and other residents

Hartford Care Acquired in £100m Deal

Care Provider Manager Runs London Marathon

To Raise Awareness Of Pulmonar y Fibrosis

Matt Capener has run his first London


the way,” he say

Dovehaven Care Homes Expands Portfolio, With Acquisition Of Ashton View Nursing Home

CEO of Dovehaven Care Homes said: “We are thrilled to announce the acquisition of Ashton View Nursing Home marking another significant milestone in Dovehaven s journey of growth and expansion As we continue to enhance our presence within the senior care industry, we remain steadfast in our commitment to delivering compassionate personcentered care to every individual we serve We look forward to welcoming the residents and staff of Ashton View into the Dovehaven family and building upon the strong foundation of care excellence established at the home ”

Your Operating Costs!!

Care Home Residents Get Their Dancing Shoes On

PAGE 26 | THE CARER DIGITAL | ISSUE 192 Opeque can assist in reducing energy bills, complying with legislation, managing health and safety and achieving a sustainable operation Over years Opeque has worked with various industry sectors from tyre manufacturing to laundries schools to hotels and hospitals to care homes optimising their manufacturing procedures and facilities management Applying industrial engineering principles, we address productivity, resource efficiency, quality control, health and safety and asset management bringing people utilities equipment and buildings together to realise product excellence We have worked with many care homes to provide laundry services and water hygiene and it is from these close relationships that we believe we can further assist your CARE HOME to reduce operating costs Call or Email NOW: 07831 873355, email admin@opeque com or visit www opeque com See the advert on page 6 for details Reduce
Foundation Partners and Deer Capital have entered a definitive agreement for the acquisition of Hartford Care the award-winning care home provider for a sum in excess of £100m The transaction also provides significant additional capital to execute on Hartford Care s expansion strategy which will see it double in size by 2026 with the strategic acquisition of new care homes and the expansion of its existing portfolio of 21 homes Established in 2003 Basingstoke-based Hartford Care operates across the South of England and provides nursing, residential, dementia, day care, respite breaks and end of life care across its care homes to 1 000 residents Its existing growth plan has already taken the company from 600 to 1 000 beds in the past two years Kevin Shaw Chief Executive of Hartford Care comments: “Fundamental to our growth strategy is the exceptional high quality of care we offer and the ways in which we enhance the lives of our existing residents We thank our outgoing shareholders for their commitment to our values and unwavering support As well as enabling the continued growth of Hartford Care our exciting new partnership with Foundation Partners and Deer Capital is strongly aligned with our ethos of investing in innovation and creating a home from home setting; we can move forward in growing the Hartford Care brand to create new caring communities that are kind and welcoming of everyone ” Ben Puddle of Foundation Partners comments: “We are delighted with this initial transaction as part of our exciting joint venture with Deer Capital as we share the same values and beliefs as Kevin and his team We support their ambitious growth plan and expect the business to continue to flourish under his exceptional leadership Foundation Partners have a proven track record of establishing value through the repositioning redevelopment and asset management of real estate assets and operational improvements in their respective corporate entities We look forward to working with the whole team at Hartford Care in delivering on their unrivalled promise ” Mark Sonnenschein of Deer Capital comments: “We have been actively looking for a UK Care Home Operator for the last few years as we begin our ambitious expansion into the UK and Europe and are delighted to have supported Foundation Partners and Kevin in the acquisition of Hartford Care Kevin and the Management team have a wonderful track record and we are looking forward to working with them over the coming years ” Hartford Care s current care homes are in Bristol Berkshire (Burnham and Maidenhead) Devon (Sidmouth), Dorset (Poole), Hampshire (Aldershot, Barton-on-Sea Four Marks, Hythe, Portsmouth, Winchester and Woodlands) Isle of Wight (Bembridge Ryde and Shanklin) Oxfordshire (Witney) and Wiltshire (Downton and Swindon)
Dovehaven Care Home Group continues its strategic expansion with the recent completion of the acquisition of Ashton View Nursing Home in Wigan This latest addition to the Dovehaven family underscores the company s commitment to providing exceptional care and support to individuals with nursing needs and those living with dementia across the north west Ashton View Nursing Home a well-established care facility in the heart of Ashton, boasts 58 registered beds and a dedicated team of compassionate colleagues delivering person-centered care tailored to meet the unique needs of each resident This acquisition comes on the heels of Dovehaven s recent purchase of Avonleigh Gardens Care Home little over one month ago demonstrating the company’s rapid growth and expansion within the care sector By adding Ashton View Nursing Home to its portfolio Dovehaven further solidifies its position as a leading provider of high-quality care services in the region Jenny Davies
lost due to this particular disease
Marathon to raise awareness of pulmonary fibrosis a disease that occurs when the lung tissue becomes damaged and scarred As a
Operations Manager for care provider RMBI Care Co Matt is aware of the many challenges illnesses can bring upon
users However, he was also motivated by his brother Mick, whom he
says: “My lovely brother a wonderful bloke who made me laugh till my belly ached died at the age of 62 after working in the NHS for 40 years Pulmonary fibrosis ended his life far too soon ” Matt decided to start training for the London Marathon running a total of 330 miles over the past months to keep fit His aim was to raise funds for the Pulmonary Fibrosis Trust which provides personal support to people affected by the illness “I hate running but I wanted to raise money and awareness for this fantastic charity,” he adds Matt s target was to raise £250 for the Pulmonary Fibrosis Trust When he finally completed the London Marathon he ended up raising over £2K approximately 800% more than his initial set target Thank you to everyone who has donated! My brother Mick has been with me every inch of
Tewkesbury Fields care home in Tewkesbury bopped and shimmied their way to a good old knees up at the local daytime disco held monthly at the Watson Hall in Tewkesbury The Residents at Tewkesbury Fields (of which one of them is approaching her 103rd Birthday) had a wonderful afternoon dancing and listening to the Swing and Blues music The residents at Tewkesbury Fields Care Home look forward to events within the community of Tewkesbury and attend as many events as possible General Manager Edrianne Baluyut said: “We’ve all had a brilliant afternoon Our residents loved finding out about different dance styles and having a go at learning new steps One resident from the home said “I have always loved dancing I used to count the days until I could go to the dance hall again on Saturday nights, I was always the last one to leave It has been wonderful to reminisce about those days and listen to some of the old dance hall classics again

Care Innovation Challenge 2024 Welcoming Applications Ahead of Innovation Weekend in June

The National Care Forum (NCF) is looking for budding innovators to apply for the 2024 Care Innovation Challenge a creative competition which seeks to develop new solutions to the biggest challenges facing the care sector

The Innovation Weekend will again return to the Technocentre at Coventry University a space dedicated to nurturing the start-up and development of innovation-led, high-growth, knowledge-based businesses and will take place on 29th and 30th June Applicants will take part in a creative weekend of idea generation and prototype trialling and receive mentoring from industry experts Five finalists will secure funding and further mentoring to prepare for the final and then the winning team will receive £1 000 in prize money and further mentoring to develop a viable business

Professor Vic Rayner CEO of NCF said: “As the challenges within social care continue to evolve and change so does the scope of opportunity and discovery for our participants and mentors This year we are encouraging those taking part to think about the power of community action in affecting change to consider our changing demography and the challenges that creates for social care the increasing number of dementia sufferers particularly among BME communities and the possibilities for advancement in AI and environmental sustainability

As usual we re looking forward to welcoming a new group of innovators and can t wait to spend time with them during the exciting Innovation Weekend where we’ll meet them in person at Coventry University’s amazing Technocentre to work through solutions together I m confident we will attract an inspiring group of

individuals to match up and work with our expert mentors who bring with them an enormous range of experience ”

Joining the challenge this year as a new partner and mentor is Colligo Labs which was founded by Hina Choksy Evans and Paul Hainsworth to support providers, local governments and NHS to enhance the delivery of care and support through data analytics and solutions A particular focus of Colligo Labs is building the strength and resilience of communities to develop their local health and social care capacity especially in terms of recruitment and retention Colligo Labs also works with care providers to help them on their journeys to Net Zero through the use of holistic digital tools Other customers of Colligo Labs are local authorities and Integrated Care Boards (ICBs) keen to optimise efficiency and meet localised

Rotherham United Supports Laureate Court in Fulfilling Residents’ Wishes

Laureate Court care home in Rotherham has been on a mission to grant wishes to its residents and thanks to the generous support of Rotherham United Football Club two residents’ dreams recently came true

Over the past few months, Laureate Court has been dedicated to bringing joy and fulfilment to its residents by fulfilling their heartfelt wishes Among these wishes, two residents expressed a desire to attend a Rotherham United football match a passion close to their hearts

Upon learning of the residents’ wishes Laureate Court

immerse themselves in the atmosphere of a live football match As they joined the crowds of supporters making their way to the stadium they were no longer just residents of a care facility; they were passionate football fans soaking in the sights and sounds of match day John Clinical Deputy Manager at Laureate Court shared his

Board Game Get Together Bridges Generational Gap

EIGHT DECADES separated the players of an

and Frustration with elderly residents ranging from 79 to 91 years of age Prior to the games night, members of the youth group wrote to the care home s residents about their visit Lois, who attends St Thérèse of Lisieux R C Primary School, said: “I m looking forward to seeing you I ve been to the care home with my school before Daisy who also attends the primary school quoted her school motto: “Kindness is my guiding star In its light I’m sailing ”

Among the other youth group members were Phoebe and Hannah who enjoyed games and chatting with residents including Ann Armstrong, 79, Sylvia Wheeler 90 Charles Naggs 91 and Olive Smith 88 Olive said “The girls were so nice We had fun playing dominoes I won the first game but, once they got the hang of it they beat me every time

Ann added What lovely girls It was so nice of them to come and see us I can t believe that I won the game of Frustration ”

Matthew Carter home manager at Ingleby Care Home also joined in with the games He said “Bringing different generations together really helps with communication and social skills while boosting confidence self-esteem and understanding “The residents loved spending time with the young people from the Cornerhouse Project It was wonderful to see how easily they all bonded over the games they played

Everyone is looking forward to the next visit especially as the youngsters have plans to play prize bingo with the residents It’s going to be great fun ”

Natalie Johnson from the Corner House Youth Project added:

Intergenerational friendships demonstrate no matter the age we can all still learn and grow together

It is a beautiful way to bridge generational gaps and create meaningful connections Witnessing such friendships develop is so heartwarming

The young people thoroughly enjoyed the games night and are already planning for our next visit

First Resident Moves Into New Nursing

Dementia Community At Wirral Care

service demands
excited to support NCF’s Care Innovation Challenge Colligo Labs has been established to bring together people data systems and solutions to improve outcomes across the health and social care sector We are particularly committed to building the capacity of communities to own and develop local solutions for local need The Care Innovation Challenge is a great opportunity to see the remarkable ingenuity of the sector in action It also enables the nurturing of new talent coming into the care space as applicants will bring their own experiences perspectives and innovative ideas which together we can turn into sustainable solutions for the future Applications are now open and either individuals or teams can enter by visiting https://careinnovationhub org uk/challenge/ by the closing date of 24th May 2024
“We are
intergenerational board game get together at a Teesside care home Youngsters from the Corner House Youth Project in Stockton-on-Tees visited residents at Ingleby Care Home Ingleby Barwick for the games night A group of six 11-year-olds played dominoes Connect Four
residents who
their families
caregivers were able
the unforgettable experience:
both residents, it was a wonderfully immersive experience
joined the large crowd of sup-
the walk up to the stadium
they were residents no
crowds the turnstiles the flags and the football chants Just two men watching the match cheering on their team belonging
reached out to Rotherham United with a request for assistance In a heartwarming display of community spirit the football club responded with generosity donating match tickets for the residents and staff to attend a game The experience proved to be nothing short of extraordinary for the
accompanied by
tions on
porters on
longer only long-standing
supporters taking in the
and the
of the
A new nursing dementia care community has officially reopened at HC-One s Leighton Court care home in Wallasey Wirral New resident Bob moved in this month and revealed how he happy he is to have joined the home Robert Bob Sterling moved into the residential nursing and nursing dementia care home on April 4, 2024 and stated that he has loved every minute Bob enjoys to talk to colleagues in his first-floor room about his time in the RAF and his younger days when he met his wife Margaret He is a fan of Ken Dodd and loves it when his dogs Lady and Jack come to visit him With Bob being the first resident to move into the newly refurbished community he has been asked to pick the name of it and has already come up with a few options including ‘Sunshine Manor’, ‘Blossom View’ and the Majestic Suite’ Bob s family commented that seeing him so happy makes them feel settled and content Bob’s wife Margaret and daughter Susan commented: “Three weeks ago our dad had to move into an EMI nursing home Many tears were shed as we had promised him that he would never have to Since moving into Leighton Court, we have seen such a difference! Dad smiles and laughs again and loves the activity days Marie Keating, Home Manager at Leighton Court, commented: “We opened the new nursing dementia floor this month and welcoming Bob into our home was such a milestone especially considering how much he enjoys it Our wellbeing team involve him in all sorts of activities most recently our St George s Day party where Bob sported his England hat and enjoyed our karaoke disco ”


Encanto and Cuba – Fabrics for Well-designed Contract Interiors

and meets IMO standards with the added benefit of the MED wheelmark, confirming suitability for marine/cruise-line interiors Available immediately, with short lead-times for larger order quantities, Skopos are pleased to add this collection into their Accents range For a copy of our Encanto shade-card pls contact our customer service team sales@skopos co uk or for free samples of our collections visit our

Skopos are looking to become a Carbon Neutral

of our

Adding to the family of impervious contract upholstery solutions from Skopos Encanto provides a burst of colour and texture into commercial spaces Marrying the key attributes: antimicrobial impervious soil and stain resist the 3 designs offer amazing performance without compromising on style Following in the footsteps of Chamonix Moritz and most recently Chamonix Deuxième the choice within the collection is designed to compliment a range of different interior choices With 38 new Skus each design works beautifully alone or in combination to create simple contemporary and stylish contract furniture pieces The fractured herringbone Onda injects a familiar yet unique texture alongside a flexible small-scale check and our familiar Cuba linen design The palette provides pops of colour or a choice of classical neutrals The three designs are provided are Halogen-free, Oeke-tex 100 compliant, with Crib 5 Flame Retardant backing with 50 000 Martindale rubs offering a beautiful choice for any contract interiors whether office education care or highend hospitality and cruise interiors Along with many other Skopos upholstery fabrics this collection comes under the Skopos Protect+ banner Perfect for flagship interiors with colours that compliment Skopos drapery and bedding designs view the full palette on-line and order a shade-card The collection meets the requirements for Flame Retardancy standards across the UK and Europe,
website: skoposfabrics com
organisation in 2023 working towards PAS2060 status as part
drive towards a more sustainable future For further information please visit our website Skopos is an ISO9001 accredited company and has more than 50 years specialist experience in the design and manufacture of high-performance FR contract fabrics for the hosp tality sector Images show Marmotte Magenta and Slalom Olive/ Orelle Elm provided by Barons Furniture PAGE 28 | THE CARER DIGITAL | ISSUE 192
Firstlight Products are award winning market leaders in contemporary, classical and contract lighting We have over 40 years of experience in the lighting industry supplying both UK and overseas customers We pride ourselves in our comprehensive range of products for both Interior and Exterior use Our lighting products are of the very latest designs and can help your Care Home look attractive and up to date The importance of selecting the correct lighting solution is greatly underappreciated It is so important to consider the correct items as this can help create warmth and coziness Selecting incorrectly and areas can be cold and clinical Our lighting categories include decorative ranges ceiling fittings wall lights table & floor bathroom spotlights track and an extensive range of outdoor We have lighting solutions for bedrooms bathrooms open living areas as well as garden and outdoor security We have friendly Technical support available at the end of the telephone or email to help with any questions or queries you may have on the products in our range In 2022 we were awarded for our Quality Assurance processes by the Lighting Industry Association which allows customers complete confidence when selecting their products You can view Firstlight s entire range at our comprehensive website which includes product specification sheets of every product to help you select and choose your preferred option For more information about Firstlight and how we can help you please call one of our team on 01908 310221 or email flp@firstlight-products co uk Our comprehensive website can be found at www firstlight-products co uk Please see our advertisement on page 9 Firstlight Have the Lighting Range to Help Illuminate Your Care Home with Style
Mr Trax Curtain & Blind Solutions aims to provide a first class service across a wide range of products and bespoke fittings thanks to its two decades of experience with many previous clients in the care sector Mr Trax has a range of NHS compliant fabrics for use in care homes including ‘blackout They can supply and fit a wide range of flame retardant curtains and blinds in various fabrics to be made to your sizes and fitted using heavy duty fittings and rails Curtains can normally be made and installed within four weeks and blinds in two weeks Fire retardant blinds on heavy weight systems are readily available and can be manually controlled or electrically operated They also have antimicrobial options as well all at varying prices all normally available in two-three weeks Faster times are available on some products The company is affiliated with Checkatrade where you can see customer reviews including this recent comment: Douglas did a fantastic job fitting our shutters and curtain rail He even fitted an extra rail for us which we had bought ourselves! Friendly and efficient service plus great looking results Very pleasedwould definitely recommend! Based in Hailsham East Sussex and owned and run by Doug and Carol Coe the firm also provides a number of corded and motorised options for blinds as well as curtains and offers a comprehensive range of shutters Doug says: “We stock two ranges of silent gliss corded curtain tracks and two ranges of silent gliss uncorded curtain tracks the fitted prices for which are available on this website All of the aluminium silent gliss tracks stock can be shaped and fitted into bay windows, as can some of the poles We also have ready access to many more ranges of both tracks and poles, most of which we can get in one working day “To read more of what our customers say about us please do look us up on Checkatrade: checkatrade com/mrtrax Call now to speak to one of our team on 0800 3345114 or 07968 242004 email us at: doug@mrtrax co uk Mr Trax Curtain & Blind Solutions

Food Procurement Experts, allmanhall are Supporting Nutrition and Hydration in Care Homes

level contents such as fruit & vegetables

Read my blog to find out more about hydration allmanhall are proud partners of the NACC and award-winning experts when it comes to food procurement and consultative support Find out more https://allmanhall co uk

Moor Coffee Ltd.


Machine accessories can be added to create a complete model and once you have chosen your machine we will deliver install and train you and your staff After-sales support is taken seriously so we provide you with a comprehensive back-up service with regular customer contact a range of point-of-sale material and a fully equipped service department

HYDRATION Nutrition and Hydration Week was earlier this month Food procurement experts allmanhall s dietitian Tess Warnes shares a menu of ideas for year-round inspiration BREAKFAST: Including protein in breakfast can help our increased protein requirements as we get older: Pancakes (add protein powder to the mix) with fruit Greek yoghurt and flaked almonds Porridge topped with Greek yoghurt chia seeds and berries Tofu scrambled on toast Breakfast burrito wrap with beans egg avocado SNACKS: Especially if appetite is generally low, make things available throughout the day to encourage consumption of a wider range of nutrients Nutritious snack ideas could include • Cheese scones Cheese and crackers Hummus with pitta bread Peanut better on toast Avocado on oat cakes Savoury muffins Greek yoghurt with fruit Dried fru t and nuts Including more fruit is important to increase fibre and prevent constipation as well as contributing important nutrients in the diet Fruit kebabs are another fun snack! DRINKS: Mild dehydration can impact balance concentration and energy levels Longer term dehydration can lead to urinary tract infections renal disease and kidney stones As we get older we might not recognise the thirst in the same way To encourage residents to drink more: Use a drinks trolley giving plenty of choice • Encourage keeping a bottle or cup nearby All fluids count including those containing caffeine • Smoothies are great for increasing nutrients as well as fluid Try adding ingredients to boost energy and protein such as Greek yoghurt Remember that fluid can be taken through foods with higher water
Our Independent coffee company specialises in coffee machines coffee beans brewing equipment throughout the UK With over 25 years experience in the beverage vending industry We understand that choosing a new coffee machines can be difficult - bean to cup - instant machine what is right for you?
is where our dedicated team can offer help & advice with our knowledge gained by our time in the industry we can
guide you to finding the right solution for your care home enabling you to supply quality drinks for your clients
options Call us now on 01409 231166 or visit www moorcoffee co uk PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
We can offer a range of purchase


Swift Response Ltd

Swift Response Ltd is leading the way in the heating industry across England and Wales offering bespoke care plans tailored to meet the needs of both commercial and domestic clients Central to Swift Response's ethos is providing a 'worry-free' maintenance experience marked by

free from the usual worries associated with heating maintenance and repair

Website www swiftresponseltd co uk Phone number 0800 577 0026

Email swiftresponseltd@gmail com See page 11

C&S Seating Ltd

Blueleaf Care Launches the Integra-Mat Mattress to Alleviate and Prevent All Grades of Pressure Sores


step-down mattress system the Integra-Mat can be used as a static mattress or it can be stepped-up to support the active prevention or treatment of painful pressure sores and ensure residents who do experience them remain as comfortable as possible Over 700 000 people in the UK suffer from pressure sores almost all of which (95%) are avoidable with the right care and equipment For residents requiring Grade 1 pressure care the air mattress fully inflates in static mode with the foam mattress on the top surface under the cover; for Grades 2, 3 and 4 the

Dignified Dining

cells or air pockets, fully inflate and deflate around the pressure sore in dynamic alternating mode This action mimics residents natural sleep movements to optimise the flow of blood and air to the affected area The integral foam mattress can be stowed underneath the cells if needed for Grades 3 and 4 to create a full mattress system with maximum therapeutic hyperaemia

Additional features include: Auto Weight which automatically weighs the patient and adjusts pressure accordingly removing the need for manual intervention; Auto Upright which automatically optimises pressure when the patient is sitting up; and Auto Firm which adjusts

MOWOOT II - a revolutionary non-invasive solution to chronic constipation

Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room, creating an intuitive heating schedule When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen
Wi-Fi Enabled Heaters to LST Range
reliability and affordability with prices starting from a modest £25 per month The firm is celebrated for its cost-effective solutions designed to ease the financial strain on its clientele This approach not only renders essential heating services more accessible to a wider audience but also offers peace of mind to customers reassured by the transparency of costs Swift Response sets itself apart with a commitment to personalised service Acknowledging the distinct needs of each customer Swift Response delivers tailor-made solutions that ensure maximum heating efficiency and comfort This personalised touch not only enhances the customer experience but also ensures more and efficient problem resolution by offering individual account managers for commercial clients In essence Swift Response is redefining heating maintenance across England and Wales with its clientfocused plans By combining affordable pricing starting at £25 per month a pledge to hassle-free service and a customised approach to customer care Swift Response guarantees its clients a warm comfortable environment
Developed by doctors and other healthcare professionals the MOWOOT II mechanically performs gentle abdominal massage that speeds up intestinal transit in people suffering w ic constipation Clinically proven, effective, sa ing and easy to apply, the MOW Abdominal Massage Therapy Sy relieves troublesome constipatio the sufferers the freedom and enjoyment of a healthy life Comfortable when used the MOWOOT II treats and manages chronic constipation in people with spinal cord injuries multiple sclerosis and Parkinson s Disease Gentle abdominal massage with MOWOOT II helps the menopausal and post-menopausal women and the older and elderly people experiencing idiopathic chronic constipation In clinical studies the MOWOOT II was found to increase evacuation frequency soften stools improve regularity reduce gasses and bloating and relieve abdominal discomfort Just 10 to 20 minutes per day of relaxing abdominal massage therapy with the MOWOOT II produces evident improvement Significant results are experienced few days after the first treatment Regular usage of the MOWOOT II ensures lasting relief and better quality of life MOWOOT II for simple safe and effective relief from chronic constipation! Win Health Medical Ltd - 01835 864866 –nfo@win-health com - www win-health com See the adverts on page 3 and the front cover
C&S Seating Ltd have prov ded postural control equipment to residential homes hospices medical equipment services and NHS trust hospitals nationwide since 1991 With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material These rolls are used to control posture and position of the body in either supine or side lying Our Knee & Leg support wedges are available in 2 sizes C&S Seating Ltd is the sole manufacturer of the Alternative Pos tioning Support – also available in two sizes which has removable side cushions and middle pommel for when more control of the abducted lower limb is required Our popular and vibrant range of Soft Knit covers in a choice of 5 colours provide a softer alternative ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort Contact us on 01424 853331 or visit www cands-seating co uk to request or download a brochure pricelist or order form request an individualised quotation speak to an advisor or to place an order See the advert on page 6 MOWOOT II for Constipation-Free Life The range exclusive to Grahame Gardner incorporates cutting-edge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort The garment fabric which is 65 per cent polyester and 35 per cent cotton is incorporated with innovative Micro-fresh® technology at point of manufacture The antimicrobial technology not only kills 99 9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99 2 per cent With wash resistant antibacterial protection Micro-Fresh® also boasts odour prevention providing longer lasting freshness for the wearer The scrubs are hypoallergenic gentle on skin and vegan friendly The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim the trousers are available in core colours Navy Bottle and Black Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour The scrub top design features multiple pockets including two waterproof chest pockets and a wearers right hand hip pocket which also has a pen divide and an elastic loop for a clip-on hand sanitiser The trousers have a drawstring waist and also side and a back pockets The range is exclusively available to purchase here: www grahamegardner co uk/healthcare/ microfresh-scrubs html www grahamegardner co uk info@grahamegardner co uk See the advert on page 5 for further details Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® SecuriCare For over 30 years SecuriCare has been supporting Care organisations and the people they care for by providing consultancy and training to help prevent and manage behaviours that challenge service delivery Our training is a blend of online and classroom-based sessions that provides a bespoke person-centred approach focused on reducing incidents of challenging behaviour and the use of restrictive interventions SecuriCare is a British Institute of Learning Disabilities-Association of Certified Training (BILD-ACT) Approved Restraint Reduction training provider an Institute of Conflict Management (ICM) Quality Award Centre; and an ISO 9001:2015 Certified Organisation Our training programmes are developed following an extensive training needs analysis to ensure we fully meet your organisation’s training needs SecuriCare also offers training to manage incidents that require clinical holding to assist with administering care and medical interventions The SecuriCare Soft Mitt System provides a safe and secure alternative to prolonged physical intervention and can also help prevent self-harm SecuriCare now offers a Franchise opportunity to those working in care As a SecuriCare Franchisee you will be your own boss and we will provide you with the training mentoring and resources to enable you to deliver the SecuriCare product range You will be fully supported in your career as an expert trainer in this exciting and rewarding area of work For more information or to discuss your training needs, please contact us for a free and no-obligation training need analysis: E: trainers@securicare com T: 01904 492 442 W: www securicare com or see page 7 for details Watch your resident s eyes light up when the trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 23 Ser ve in Style with Euroser vice Trolleys
Care, the nationwide business that helps care homes deliver better outcomes has launched a new pressure care mattress suitable for all pressure sores from Grades 1 to 4 and can be used as a static or a fully dynamic alternating therapy mattress for high-quality care The Integra-Mat which is available to care homes exclusively through Blueleaf Care and augments the company’s existing Universal Therapy System (UTS) is a therapeutic support system which provides the best in comfort function efficiency and clinical excellence in line with best practice guidelines Described as a hybrid step-up
air mattress
ultra-rapid CPR
more about the Integra-Mat please visit https://store blueleafcare com/product/pr766266integra-mat-auto-dynamic-mattress-system
the system to
maximum inflation to allow for nursing and care procedures Importantly there are no external pumps hanging from the
that can hinder carers and an
(cardiopulmonary resuscitation) valve readies the
compressions To discover
Make sure everyone is looking stylish dignified and elegant at mealtimes Care Designs smart range of adult clothing protectors incorporate the waterproofing functionality of a bib but with the style of fashionable clothing accessories They are soft-feel highly absorbent waterproof quick drying and are available in a wide range of colours Our Tabard Style Adult Bibs with pockets are made with our professional grade PRO80TM fabric which is strong long-lasting waterproof and washable up to 60OC Get 15% off now by using code CARDESIGNS15 at our web-shop check-out! (Offer ends 1st June) Website www bibetta com E-mail enquiries@bibetta com Tel: 01223 840236 See the advert on page 13 PAGE 30 | THE CARER DIGITAL | ISSUE 192

• No obligation Site Survey

• 5 year Parts & Labour Warranty* (*Machines

• No obligation Sluice Room Design

• Purchase options available

◦ Outright Purchase

◦ Klarna Pay

◦ Lease options

◦ Fully comprehensive packages

• Try before you buy available (experience

need to be serviced by a Meiko approved Service Partner)
the Meiko equipment in your facility before
commit) Call 24 Hours 03452 999 999 CONTACT US FOR MORE DETAILS


How To Maximise Sluice Room Performance And ROI

Why Using A Machine To Clean Bedpans Is Better Than Manual Cleaning



PAGE 32 | THE CARER DIGITAL | ISSUE 192 CUT COSTS WITH A STRATEGIC APPROACH Sluice rooms are the front line defence against infections (HCAIs) in care homes But buying the right sluice equipment and getting optimum performance from it requires a strategic approach Balancing sluice room performance and costs should never mean compromising – not when safety is at stake There is also the matter of CQC ratings Refurbishing sluice rooms replacing machines or creating new facilities should be part of an all-encompassing strategy that maximises machine reliability and minimises expenditure That means factoring in costs for the whole operational life of the equipment not just the initial purchase price and ad hoc repairs Think about the lifetime cost of running each machine This strategic approach means working with a world-class manufacturer – such as DDC Dolphin – that can: Recommend the best bedpan washer disinfectors and medical pulp macerators for your requirements Customise machine software to reduce energy consumption and improve performance Offer complete sluice room builds and refurbishments, including hospital-grade flooring and wall cladding –replacing older materials that could pose an infection risk Provide robust 304 and 316 stainless steel sluice room furniture for easier cleaning and improved hygiene Cut the cost of repairs (and fix machines faster) with planned preventative maintenance Proper servicing extends machine life saving money Reduce energy bills by preventing limescale build-up in machines – 1 mm of limescale can increase energy usage by 11% Offer chemical plans that cut the cost of bedpan washer/scale inhibitor and macerator disinfectant by up to 15% Maintain all sluice machines not just their own models – cutting the cost of callouts and reducing the time spent waiting for engineers Give you full visibility of the condition and requirements of all your sluice room assets 24/7 with a unique online portal This also reduces time spent on CQC compliance TRUE COST OF SLUICE MACHINE BREAKDOWNS Decades of experience tell us that the true cost of a machine breakdown averages £633 (assuming there is no service contract in place) This average cost is based on: call out charge £217 labour £116/hour parts £300 With proper planned preventative maintenance delivered through a pre-agreed service contract the cost of a sluice machine breakdown can be cut to just £347 – a 45% reduction in cost And the machine will be fixed faster – within 24 hours rather than 72 hours That’s a crucial consideration because the objective is to maximise uptime so the machine can do what it does best – protecting everyone in the care home and wider community from infections Use of scale inhibitor and proper servicing/maintenance will extend the operational life of the machine A well maintained bedpan washer disinfector will last much longer – at least 10 years – compared with around seven years for a machine that has been serviced less regularly And the poorly maintained machine will inevitably have had more breakdowns Both these factors will have a substantial impact on a machine s whole of life costs Contact DDC Dolphin for more information 01202 731555, info@ddcdolphin com, www ddcdolphin com
With over 30 years of experience, CWE can help you provide safe water systems for your care home, including: • Water sampling • Legionella compliance • Asset inspection – tanks, calorifiers etc • Remedial works • Swimming and spa pool testing Tel: 01844 347678 Email: Angloplas
of Cross
Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas range of dispensers are produced in the world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli Legionella, Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but
Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry The company gained engineering and further management knowledge when David Hunt joined in 2012 Since then other water industry professionals have added to the breadth of knowledge and experience within the company
have always provided high-quality consultancy, testing and remedial services in a professional but personable manner Our steady growth has reflected our clients trust in our services Our current clients include large housing associations pharmaceutical companies and facilities management companies as well as individual landlords and small businesses We ensure all our customers receive the same level of care and attention to detail Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations We have clients throughout the South East, London and the Midlands and carry out water tests nationally and internationally We currently provide regular water sampling and testing for over 500 sites Tel: 01844 347678 Email: info@chilternwater co uk www chilternwater co uk Expert
Sampling Ser vices Throughout The UK
Reduce the Risk
with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk
The greater the number of tasks you carry out by hand the higher the risk of contamination with germs From moving a bedpan emptying it and storing it everything argues in favour of machine cleaning for bedpans wherever they are used Risks of contamination – a direct comparison The risk of contamination is present wherever a bedpan is handled whether that is during its transport emptying or storage The greater the number of tasks that are carried out by hand the higher the risk Not so with a bedpan washer-disinfector from MEIKO! The machine empties the contents of the bedpan automatically hygienically and safely into the appliance only after you close the door This is important because bodily fluids carry high levels of infectious substances so it requires an extreme level of care and attention and the highest safety standards in disposing of them BEDPAN WASHER-DISINFECTORS Packed with tremendously powerful technology MEIKO washerdisinfectors aim to eliminate the risk of infections stemming from hospital dirty utility rooms
cutting-edge technology provides the guaranteed hygiene standards that patients expect No steam can escape from the machine so care staff have the reassurance of a safe working environment Fast cleaning and disinfection process thanks to short wash cycles (built-in steam generator/water tank)
flexibility due to freely selectable A0 value (60 600 3,000) and multifunctional holder concept
Advantages Patented
reprocessing thanks to multi-purpose racks and holders for different care utensils
and more hygienic thanks to air drying and cooling with filtered air and disinfection of all the water-carrying lines in the system to prevent recontamination
management of the disinfection process is easy thanks to the temperature sensors and data analysis by the control software Meiko washer-disinfectors are available from 24 NRG Group with multiple purchase options and the chance to try before you buy For details see the advert on the previous page or visit www 24nrggroup com


Transform Laundr y Management Within Your Care Home with Forbes Professional

Commercial Kitchen and Laundr y Solutions (CKLS)

Laundr y Specialists Lavamac Receive Sustainability Award

Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK s leading suppliers of commercial kitchen and laundry equipment Whether you are a small sized residential home or large scale nursing home group CKLS has the expertise and equipment you need to keep your operations running smoothly At CKLS we understand that the success of your business depends on the quality of the equipment you use That s why we ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible Our commitment to our customers doesn't end with the sale of our equipment At CKLS we know that maintenance and repairs are crucial to keeping your equipment functioning at its best That's why we offer a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week We believe that our success as a company is measured by the success of our customers That s why we re constantly striving to provide better products and services to help our customers achieve their goals We re proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK So if you re looking for reliable high-quality commercial laundry and kitchen equipment, look no further than CKLS With our extensive range of products and services we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come Visit our website www ckls co uk contact by phone on 01200 411914 or email at sales@ckls co uk See the advert on page 22
In the demanding environment of any care home the reliability and efficiency of laundry appliances is paramount Yet all too often care homes find themselves grappling with the challenges of appliance repair and maintenance resorting to thirdparty engineers and facing costly and disruptive downtime Forbes Professional recognises these challenges and is proud to offer solutions that revolutionise laundry management for care homes In addition to rental solutions Forbes offers reactive service contracts to care homes whose existing machines breakdown This grants care operators swift access to a nationwide network of qualified engineers when the in-situ laundry equipment is not beyond economical repair or due an imminent upgrade Forbes Professional s multi-award winning service support enables care homes to rest assured knowing that any issues with their laundry appliances will be promptly addressed by expert technicians With sustainability and client satisfaction at the core of their operation Forbes are always committed to prolonging product life span and minimising downtime and disruption to daily operations When the time comes to upgrade existing laundry equipment Forbes rental solution includes a same/next day engineer response at no extra cost for the duration of the contract Aside from the logistical benefits a key advantage in renting Miele’s highly efficient and reliable commercial laundry appliances from Forbes is the elimination of costly upfront capital outlay Avoiding substantial investments in purchasing equipment enables care homes to allocate their resources more efficiently focusing on delivering exceptional care to residents Whether choosing Forbes Professional for a maintenance contract or a rental solution care homes can optimise their laundry management processes and enhance operational efficiency With their commitment to reliability performance and customer satisfaction Forbes is proud to support care homes in delivering excellence in care while ensuring a seamless and hassle-free laundry experience www forbespro co uk info@forbes-professional co uk 0345 070 2335
Chester based Laundry professionals Lavamac Ltd official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurb shed to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers , dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert on this page for further information on Lavamac

Never A Cross-Word At New Copford Place

Care Home’s Residents Are Definitely Not Clue -Less When It Comes To Their Daily Puzzles

Recreo VR - Bringing a Change of Scener y to Care INTERACTIVE TECHNOLOGY




Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really interactive puzzles

At Friend of the Elderly s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws, residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual’s likes preferences hobbies and interests and puzzles are a firm favourite said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table there s always some puzzling puzzle mystery taking place ” New Copford Place s interactive activity Tiny Tablet enables residents to enjoy experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style “For National Puzzle Day we thought it would be fun to find out our residents’ top three all time favourite puzzles added Chelsey Leather New Copford Place s Activities Coordinator After having a chat the residents decided that they had more than a top three Their favourites – in no particular order – are Word Searches Scrabble Number Puzzles Matching Puzzles and Memory Puzzles Chelsey continued “When it comes to a classic traditional jigsaw some of our residents enjoy doing the Relish Jigsaws which have been created for those living with dementia They are designed to stimulate minds and evoke happy mem-
which are inspired by real experiences and are full of vibrant colours
a couple of our residents really enjoy tackling more challenging jigsaws I’m so impressed with how brilliantly they complete them; I certainly couldn t do as well as they do added Chelsey
are a very good pastime for
our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends Daniel continued
have been around for quite a few
something new from our residents every day
hundred years Daniel continued I really do learn
provide exceptional standards of quality
can join in
part in the group activities or use it on
own It’s
them – they can do what they want to do when they want to do it ” Chelsey concluded For more information on the Tiny Tablet see the advert on the facing page
VR headsets help improve the mental
social wellbeing
those you support
person-centered VR experiences Our fully managed service is a fun and exciting way to personalise care enhance activities and improve the quality of life of your residents Our service has been designed for the care sector with an intuitive app which does not use controllers or difficult operating systems Our library of incredible experiences means there will be something for everyone! The headsets even work offline which is brilliant for domiciliary care and for those rooms where wifi doesn t reach VR is an impactful activity and can be really effective during one-to-ones in group sessions alongside themed activities, and in reminiscence sessions for people living with dementia Our headsets and experiences have been co-designed with people living with dementia and Alzheimer s Society and have been shown to improve wellbeing and help recall memories All headsets come with our full support and training to help integrate VR into your everyday care plans and activities For more information or to schedule a demonstration, contact us at info@recreovr co uk or give us a call at 01482 526940 Visit our website at www recreovr co uk to discover the possibilities that Recreo VR can unlock for your care facility
“Our interactive Tiny Tablet is another example of our commitment to
care through person-centred care as all our residents
and take
up to

Can AI Ease Loneliness for Adults in Care?

By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we’re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable it begs the question: could AI chatbots be beneficial in care?

In short we would argue no Here s why


Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs

Carers play a vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient Empower carers and patients through technologies

The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how to fit technology into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers a combined approach of AI and other technologies can help care providers and facilitators

For example currently a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits In this case, we would argue, that

technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity, AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver's time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it’s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship

However it can help ensure carers have more time to put the needs of patients at the heart of their work The key to successful AI implementation in the care sector is putting the patient first

Care UK s luxurious new Oat Hill Mews care home in Leicestershire gets the latest in Smart TV and digital signage technology from Boltonbased TVC Technology Solutions in time for its recent opening Oat Hill Mews is a stunning new development by Care UK offering the best in assisted living on-site care health and wellbeing for residents Designed as a showcase of Care UK s portfolio the Market Harborough venue boasts luxury accommodation an on-site hair and beauty salon a dedicated café an on-site cinema multiple lounges and a fully equipped bar To complete this high-tech luxury venue Care UK asked long-term audio visual and domestic appliance supplier partner TVC Technology Solutions to furnish the luxurious bedrooms resident common areas and cafes with the latest in Smart TV technology Maintaining the cuttingedge theme Care UK wanted the latest in digital signage throughout the main areas enabling them to show various guest information restaurant menus and entertainment schedules With Oat Hill Mews officially opening at the start of 2024 the complete AV and digital signage systems were specified installed and tested well in advance Early visitors have already been impressed by the neat hightech and luxurious feel of Oat Hill Mews from the reception area with its HD digital signage to every bedroom featuring a 43in Smart TV on either articulating or swivel wall brackets to provide the best viewing experience to its residents Heading up the TV-technology TVC specified its own-brand Mitchell & Brown Smart TVs in 43in screen size for every room These fully featured Freeview Play catch-up TVs with all of the apps for streaming services such as Netflix Amazon Prime Disney+ and Apple TV offer Full HD picture quality and are backed by Mitchell & Brown’s UK-based customer help desk A key factor for Care UK in specifying Mitchell & Brown TVs was the brands famous seven-year warranty on every model in its range which has enabled it to become Britain s favourite UK TV brand In the reception area, alongside a large Smart TV screen, TVC provided an industry-leading commercial digital signage media player with MySign content management software The system can be managed by staff at Oat Hill Mews to show a host of information including where residents are situated for their incoming guests display upcoming trips and events on-site staff and activities or simply display local weather and current events from around the world MySign s cloud-based software has the functionality for members of staff at Oat Hill Mews and remotely from Care UK s main offices to easily schedule modify or update the content with minimal fuss As a default time-based templates provide information on meal times current and five-day weather forecasts Comments TVC s Andy Greaves Sales Director With a longstanding relationship spanning over 15 years with Care UK the association trusts us to supply install and maintain a whole host of audio and visual solutions alongside small domestic appliances and white goods in both new build properties and their existing homes Oat Hill Mews is a stand-out luxury care home venue that boasts cutting-edge Smart TV technology for residents alongside the very latest in flexible digital signage in the reception area We are very proud to be a trusted supplier and partner to Care UK with Oat Hill Mews giving us the opportunity to deliver a classleading AV solution for the care home sector ” Oat Hill Mews celebrated its official opening earlier this year with Care UK inviting prospective customers to come along and sample the live entertainment try out the chef’s menus take a tour of the facilities and join in a range of activities For more information on Care UK www careuk com For more information on TVC Technology Solutions: https://tvc uk com/ https://tvc uk com/case-studies/care-uk-oat-hill-mews/ Care UK’s Latest Care Home Opens in Style Thanks to TVC Technology Solutions PAGE 38 | THE CARER DIGITAL | ISSUE 192 INTERACTIVE TECHNOLOGY Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred, as named by the home, can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident s time in the home Chief Operating Officer Debbie Baker said “As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents” Head of Sales Emea for Bear Robotics, Malachy Ryan said We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art foodservice solution to help make any dining experience exceptional Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly welcome new residents Lovett Care also has homes under construction in St Helen s South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities For further information visit www lovettcare co uk or www bearrobotics ai


Stay Safe with Smart Wireless Nurse Call

Blaucomm Ltd - Telecommunications & Networks In the post pandemic world we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled This, of course, has impacted the end user The most dramatic impact has been on the Care Industry An industry that has lacked the support it desperately needs in these trying times Courtney Thorne at the same time took a strategic decision to take a close look at our core products right down to component level the objective being to make us less vulnerable to future global supply chain issues and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price We had to ensure that this would happen without jeopardising the superb levels of support we provide to our valued customer base This ground up review involved all departments from Research and Development right through to the Field Service team (and everything inbetween) This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges With flexible terms full integration with Care Apps celebrated service delivery and the most reliable and robust solution now at a new lower price there has never been a better time to talk to us about a new nurse call system For more information email us at: info@c-t co uk or see the advert on this page
MONITORING THE CARER DIGITAL | ISSUE 192 | PAGE 39 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare, SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details


Fall Savers - Affordable Fall Monitoring Solutions

Crash Mats Designed to Reduce Injuries from Bed Falls

MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk
Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed an alarm signal is generated to alert care staff to the incident resulting in a recordable improvement to patient safety and service Crash mats act as a protective barrier absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed Beneficial for individuals who are at high risk of falling such as older adults patients recovering from surgery, or those with neurological conditions such as epilepsy Falls can pose significant risks especially in healthcare settings and senior care facilities Every year thousands of people suffer injuries due to falls from beds and other furniture To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk co uk

Frequency PrecisionSensors and Pressure Mats to Monitor

Those in Care

NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 192 | PAGE 41 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website: www frequencyprecision com


Get Your Bathroom Ready For When You Return From Hospital

Omnicare Digital Shower for Level Access Bathrooms

After a stay in hospital it s wonderful to hear the words “you can go home” But if your physical needs have changed it’s important that you can live at home safely and without any struggle This might mean organising equipment or renovations before you come home At AHM Installations we are used to installing bathrooms for people coming home from hospital Here’s our guide to getting it right Take note of what the professionals say A doctor nurse or occupational therapist may recommend what activities you need help with For example if you need a walking frame or wheelchair, as your bathroom supplier we d need to know what size it is Know the difference between independent and assisted bath ng If your goal is to remain independent we d need to know whether you can sit down and stand up unaided, and how your mobility is likely to change over time If a carer is going to help then products such as bath-lifts may need to be considered Ask a family member or close friend to help Take the pressure off and involve someone you trust in making the decisions Use a bathroom company you can trust Some companies focus on selling bathroom products without understanding your needs At AHM our prior ty is quality of life – we think there s no point having a product unless it makes things safer and easier for you You re welcome to call us on 0800 731 6495 just for advice – there s always someone at the end of the phone We offer a Price Match Guarantee and discounts for military veterans Triton has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms Expanding its industryleading collection of Omnicare electric care showers the latest launch from Britain s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations –making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area For more information about Triton s Omnicare range please visit www tritonshowers co uk/care-showers Contact details: Call: 02476 324 776 Email: specification@tritonshowers co uk

Powering the World of Care

PASS Becomes First and Only NHS Assured Solution to Achieve

Standards and Sets Industr

GP Connect for instant access to GP patient records, and ongoing enhancements to our best-in-class digital care planning software

For more details about PASS and its digital social care solutions, visit https://www everylifetechnologies com/

To get a deeper understanding of the NHS Digital Social Care Records Standards and their importance in care provision visit: https://nhse-dsic atlassian net/wiki/spaces/DSCR/overview?homepageId=11971330147

Consort Claudgen Introduces

Enabled Heaters to LST Range

TECHNOLOGY AND SOFTWARE For over two decades Advanced has supported care organisations with innovative software which makes a vital contribution to managing workflows managing costs and achieving regulatory compliance OUR SUITE OF SOLUTIONS We provide a suite of software solutions for care organisations in residential domiciliary and supported living settings including: Care Business Management: A comprehensive toolkit that equips you to manage your care business anytime anywhere ensuring smooth and efficient operations
Management: Streamline your financial processes with tools designed to simplify the complexities of care finances making it straightforward and stress-free People Management: From recruitment to retaining valuable staff our solutions make managing your team not just easier but more effective • Governance and Risk Management Stay ahead of the curve with our integrated software ensuring compliance in your operations and effective risk management • Workforce Management: Maximise your team s potential through intelligent rota and shift planning ensuring the right people are in the right places at the right times OUR PROMISE TO YOU When you choose Advanced you re not just selecting a software provider; you're partnering with someone who genuinely cares about your success Here s what sets us apart: Customer-Centric Approach: We build our software with your needs at the heart From the design to deployment your success is our priority Simplicity and Clarity: Our tools are intuitive and user-friendly designed to bring clarity and efficiency to your operations without the confusion of complex jargon Empowerment
Support Beyond offering solutions, we're here to support you every step of the way with robust customer service and resources to help you get the most out of our products Designed for You Our suite of products is tailored to meet the unique needs and challenges of residential, domiciliary providers, supported living, or any other type of care We offer not just tools but solutions that bring real measurable change to your organisation For more information, to arrange a call or demonstration visit www oneadvanced com See the advert on the back cover of this issue
In a landmark achievement PASS by everyLIFE Technologies has officially become the UK s most compliant care management solution being the first and only software to meet all 14 NHS Digital Social Care Records Standards The news highlights PASS's commitment to data security, seamless sharing, and putting people at the centre of care setting a new benchmark in social care The 14 standards covering areas such as Data security Clinical Safety and Interoperability ensure care providers have solutions that meet the strictest care management requirements Compliance with each of the Standards is also a condition to be listed as an NHS Assured Solution Commenting on the achievement Taffy Gatawa Chief Information and Compliance Officer at PASS said Seeing PASS meet all 14 NHS Digital Social Care Records Standards is a huge achievement This milestone reflects our team s hard work and our steady commitment to pushing care standards higher Setting this new standard is a win for our customers and the people they care for guaranteeing the highest levels of data security and care management We re not just at the forefront; we re redefining compliance in the care sector " Working closely with care providers and regulators, PASS continues to lead the way in the digital social care space since launching a decade ago This includes the rollout of Roster, our smart care scheduling system,
All 14
Benchmark THE CARER DIGITAL | ISSUE 192 | PAGE 43 Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room creating an intuitive heating schedule When the space is unoccupied the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7


Behaviour Smart

It records not just the de-escalation techniques used, but also their effectiveness This data is exported to a welldesigned behaviour plan, or ‘Smart Plan Our customers have experienced significant reductions in behaviour incidents, with some reporting over an 80% reduction after using Behaviour Smart for just one year

Dean Cotton, Director, Behaviour Smart info@behavioursmart co uk www behavioursmart co uk

Pass Profile 2023


Intelligent | Efficient | Safe Behaviour Smart Ltd 5 Cavendish Road Sheffield S11 9BH 07498219287 www behavioursmart co uk Get your FREE trial or book a demo! Behaviour Smart is a behaviour support and incident recording system that produces accurate incident reports and smart behaviour plans that improve behaviour and consistency 10% DISCOUNT FOR ALL READERS OF THE CARER
As a Behaviour Consultant I was frustrated with the inefficiency of behaviour incident recording in schools, children s homes and care settings The data collected was often filed away rarely analysed and only revisited in case of allegations Existing systems were not designed to improve behaviour This led me to conceive Behaviour Smart a system designed to enhance behaviour management However the high cost of software development deterred me Despite my wife s encouragement and discussions about re-mortgaging the house taking loans or seeking investors I decided against it My wife believed in Behaviour Smart but in 2019 she unfortunately passed away from cancer She requested that I use the life insurance money to develop Behaviour Smart Honouring her wish I proceeded with the project Behaviour Smart works by encouraging staff to reflect on incidents through structured reports It features a dedicated post-incident learning page which is based on extensive research to improve outcomes for individuals and staff
supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM
meet the wider needs of the PASS community All-in-one PASS has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems As a result PASS now provides an all-in-one suite of digital care management tools available from a single platform designed to: Save you time Increase the efficiency of your teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening aiding the service user s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com

Cloud Doing Good: Award Winning Care Accounting Software for Care Homes

Like it or not, financial accounting is crucial to the operations of your care home Without accurate reports, you cannot make proper forecasts, build accurate budgets, get paid on time by multiple funders and keep bed occupancy at optimal levels

Unfortunately, many care homes don’t have the time or budget to invest in powerful, care home accounting software This results in a vicious cycle where financial teams are so busy running manual tasks that they cannot take the time to improve their accounting systems, only to find each year they are farther and farther behind the technology their care home will need in order to thrive in the long term

Cloud Doing Good, a licensed partner of Oracle NetSuite, is here to stop that vicious cycle We believe care homes should have access to enterprise-level software without ballooning their budgets, so we donate the base software with up to three users to qualifying non-profit care homes

Why Care Home Accounting is So Complex

You know better than anyone that care home management is complex, and we know better than anyone that care home accounting gets complicated fast Balancing income for each resident from Councils, private sources, and family members requires detailed billing practices Add on top of that multiple legal entities, multiple care homes, the need for timely occupancy tracking and your finance team quickly becomes bogged down in repetitive, manual, and frustrating work

To make it worse, most accounting software are designed for slick enterprises (and priced for slick enterprise budgets) That leaves too many care home finance teams battling spreadsheets and duplicate reports to accomplish basic care home accounting tasks

How Cloud Doing Good Makes It Simple

Cloud Doing Good partners with care homes to

implement Oracle NetSuite’s enterprise-grade accounting software at as low a price as possible Here’s how Cloud Doing Good simplifies your care home’s accounting:

Single Source of Truth

Pull all your financial data into a single platform Even with multiple legal entities, multiple care homes, complex billing structures, bed occupancy tracking, resident admissions and departures and additional unique needs, our system aggregates all the pieces of information into a single repository

Robust Reporting

Whether you need to get an overview of last year’s spending or forecast income, you can run the necessary reports in a matter of clicks This makes it simpler for your team to build forecasts, track spending, track bed occupancy and the financial implications in real time, and manage billing and collecting resident payments easily

Implemented By Experienced Accountants

When it comes to your financial systems, you need financial experts not call centre IT to set you up for success After all, with cloud software the IT should be pre-built and proven With pre-built base software, we

match our experienced system accountants with your project to make sure it reflects your accounts, your finances, and your people So you get not just powerful accounting software, but confident end users within as little as 15 chargeable days From the start of the project through your first month’s ends, you will have a team of system accountants on call to walk you through doing the day job on the new system

Donated to Qualifying Care Homes

Cloud Doing Good’s mission is to bring streamlined accounting management to organisations that deserve it, so we keep it simple For qualifying non-profit care homes, we donate the base Oracle NetSuite software, including up to 3 users and unlimited UK entities This way, you can upgrade to enterprise-level accounting management without ballooning your budget

Keeping Your Data and Care Home Secure with Oracle NetSuite

When you partner with Cloud Doing Good, you get access Oracle NetSuite’s award-winning accounting management software 25+ years of investment and trusted by over 1 million users, Oracle NetSuite safeguards your data in a cloud network with the latest security protocols and automatic updates to protect against breaches We’ll also integrate the platform into your existing data security structure for smooth, uninterrupted, and safe operations as needed This way, you can focus on your care and let us worry about cybersecurity Don’t risk your data and care home on a solution running small numbers of customers: Oracle NetSuite is powering 38,000+ organisations

Find Out If You Qualify

We stand ready to simplify your care home’s accounting. Reach out to discuss your needs: Iain Goldmann, Director Mobile: 447404354865

LinkedIN: www linkedin com/in/iaingoldmann/

Curam Forges New Partnership with Doctify to Advance Patient-centric Feedback in the UK Care Market

Curam (www curamcare com) the largest care worker marketplace and home-care technology platform in the UK today announces a strategic partnership with Doctify (www doctify com/uk) the leading global platform for patient reviews of health and social care, to power enhanced trust and transparency in the UK care sector through patient verified reviews when choosing carers

The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with care services Providing more choice confidence and quality of care for patients and their families is therefore essential – and that



Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined this allows complete flexibility of service user/sponsor /charge code definition

one outstanding application package

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use
prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7
from anywhere in the
a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system
cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles • Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including Six clicks copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality • Cashbox module included Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports, views and graphs you’ll ever need In use for over 12 years • Free training and help with system set up Historic data loading option available (charges may apply) • 30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in
Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad
charge function and a
s exactly the goal of the Curam and Doctify partnership Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists
their services and treatments
carer selec-
self-employed carers are also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said The cornerstone of care is the patient But the UK’s care sector currently doesn’t reflect that, with the demand for fast high-quality care far outweighing the supply We re on a mission to transform care into a sector that’s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ” Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are delighted to join forces with Curam Through our partnership, we ensure that carers have access to meaningful feedback strengthening their understanding of patient needs and improving their experiences while patients can find carers they feel confident in said Subhash Mishra VP Business Development at Doctify Contact client@curamcare com or 01387 730 766
can then click through to Curam to connect with the carers with the
that they need in real time Not only does this ensure that patients have complete control
tion and the opportunity to form consistent trusting relationships but Curam’s

New Qualification To Boost Care Sector



Policies and Procedures Within Social Care

Excellence Through Training: The Health & Safety Group’s Commitment to Exceptional Care

At The Health & Safety Group, we understand that the process of getting your care workers through their Care Certification can be pretty demanding So we ve made it our mission is to make the training process as flexible and accessible as possible without increasing your costs or sacrificing the quality of our courses

We recognise that some prefer traditional classroom learning for the benefits of immediate instructor feedback hands-on skills practice and connecting with likeminded professionals However if committing to fixed schedules and locations proves difficult staff may favour the unmatched flexibility of e-learning Our online courses allow caregivers to learn at

Our Care Certificate Training Course designed specifically for care workers healthcare assistants and social care support workers is just one of our high-impact training courses available both face-to-face and online through our e-learning platform Mapped to the ‘Skills for Care’ Care Certificate standards this course equips caregivers with the fundamental skills and knowledge necessary to navigate the complexities of their roles empowering them to deliver comprehensive

A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention
opinion of a Lesley O Connor Head
Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector Lesley welcomed the Government s £75m investment to help people progress in their Heath & Social Care careers
Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce
qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression
Lesley said while the funding package would make adult social care a more attractive proposition, it would likely only make a small differ-
to the 152 000 vacancies within the sector
Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley
clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers
will also help to improve perceptions of adult social care as a whole People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied including helping young people with disabilities and assisting with treatment and recovery from addiction
school leavers to consider adult social care as
than a stopgap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills “It’s well-known that people stay longer at places where training is available ” People in adult social care jobs will be able to enrol on the new Level 2 Adult Social Care Certificate qualification between June this year and March 2025 There will be other training initiatives available, including a new digital leadership qualification to help managers in the sector with the implementation of technology But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies She said “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035 “While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses For more information visit https://bit ly/realisetraining
“I hope it will encourage
a viable skilled career with progression opportunities rather
The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Providers have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who will also complete reviews and ensure their policies and procedures remain up to date This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305 767104 See the advert on page 2 for further information
their own pace, fitting training around their commitments while benefitting from rich multimedia resources However you learn HSG offers the best of both worlds With classroom courses available nationwide 6 days a week we provide exceptional accessibility for face-to-face training Our dedicated e-learning platform ensures flexibility enhanced by our Training Team s support for any queries
Catheter Care, all courses
industry experts, ensuring that training prepares staff for real-world situations using practical skills
compassionate care Get
me today at beth@hsg-group com to learn more about our training options We re committed to tailoring training to your needs so you can focus on delivering outstanding care!
From Medical Administration to Safeguarding


Recruiting Success with CVMinder ATS

Care recruiting is currently challenging So why is CVMinder ATS a great choice for Care Providers? Stuart Haddow MD suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector “They have proven to be great at overcoming recruiting
says Stuart CVMinder s Ambassador
also guide CVMinder product improvement programme
that great guidance delivers a competitive advantage for all CVMinder Care customers Jack
of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That’s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says “CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly ” T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care
JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants, senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net Care Home Finance from Global Business Finance

Introducing The Carer Recruitment

Quality Care Group, the largest independent Insurance Broker to the Care Sector proudly announces its victory in the prestigious National Insurance Awards 2024 The gala event held at the illustrious London Marriott Hotel in Grosvenor Square Mayfair London saw Quality Care Group clinch the coveted title of 'Commercial Lines Specialist Broker of the Year ' The National Insurance Awards recognise excellence and innovation within the insurance industry, celebrating outstanding achievements and contributions across various categories Quality Care Group s win in the Commercial Lines Specialist Broker of the Year category underscores its unwavering commitment to delivering bespoke insurance solutions and unparalleled service to the Care Sector
receiving the award, Managing Director Darren Pollard expressed his gratitude and pride, stating, "We are thrilled and honoured to be recognised as the Commercial Lines Specialist Broker of the Year at the National Insurance Awards 2024 This prestigious accolade is a testament to our team s dedication expertise, and relentless pursuit of excellence in serving the unique needs of the Care Sector " Quality Care Group has established itself as a trailblazer in the insurance industry renowned for its innovative insurance and wider business solutions, client-centric approach, and commitment to superior customer service The company s comprehensive range of services tailored specifically for the Care Sector has set new standards of excellence and earned the trust of clients nationwide As the largest independent Insurance Broker to the Care Sector Quality Care Group continues to lead the way in providing tailored insurance solutions proactive risk management strategies and unparalleled support to care businesses across the UK For further information on Quality Care Group visit www qcaregroup co uk How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close Knowle Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail money@lifetimemortgages info Quality Care Group Triumphs at National Insurance Awards 2024 RECRUITMENT & PROFESSIONAL SERVICES THE CARER DIGITAL | ISSUE 192 | PAGE 49 RECRUITMENT.THECARERUK.COM ARE YOU LOOKING FOR THE RIGHT PEOPLE TO FILL YOUR VACANCY? WE CAN HELP! MAKE A DIFFERENCE TO PEOPLE'S LIVES WITH A CAREER IN ADULT SOCIAL CARE WELCOME TO THE NEW CARER RECRUITMENT WEBSITE USER-FRIENDLY AFFORDABLE FAST & EFFICIENT
Your Premier Destination for A dult Social Care Hiring Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication, we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK’s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital, website, and social media channels Tailored Solutions Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization we ve got you covered Seamless Interaction: At THE CARER, we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards, The Carer Team recruitment thecareruk com

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