The Carer Digital - Issue #191

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W W W T H E C A R E R U K C O M THECARERUK THECARERUK Issue 191 THECARER UK F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S Staffing in UK Care Sector at “Breaking Point” Staffing in the care sector has reached “breaking point” a report revealed The report entitled Care Trends 2024 released April 24 by Care England and software provider One Advanced found that 58% of applications received by care organisations are from unsuitable candidates and almost half (49%) no visibility to adequately staff specific times of the day/week Following on from the 2023 report the data shows that the care sector in the UK is still facing a significant workforce shortage which is supported by figures published by Skills for Care which state 9 9% (152 000) of posts in the UK remain unfilled (CONTINUED ON PAGE 3 )
Published by VIEWPOINT Care Show Highlights Sector Challenges and Opportunities Greetings from The Care Show at London's ExCeL! I'm writing this piece amidst the bustling atmosphere of one of the sector's most significant events, where care professionals and industry experts converge to discuss and showcase the latest innovations and challenges facing our field One pressing issue which I did want to comment on is the critical state of staffing within the UK care sector as seen on our front page A recent study has underscored what many of us already know that recruitment and retention are at breaking point The shortage of skilled and dedicated staff poses a significant challenge for care homes across the country, impacting the quality of care we strive to provide Interestingly, the same report highlights the indispensable role of technology in addressing these challenges Digital systems and innovative solutions are increasingly becoming vital tools in our sector streamlining operations enhancing care delivery and ultimately improving outcomes for residents and staff alike In this context events like The Care Show are invaluable They offer a platform to explore and adopt cutting-edge technologies and best practices that can help navigate these turbulent staffing waters and this show has many sector leaders in that field The show is on today and tomorrow (24th & 25th) and if you are planning to attend please do stop by our stand M44 - It s always good to meet with readers and gain feedback! On another note, I want to extend a heartfelt thank you to all the care
re delighted to feature these inspiring narratives in
showcasing the remarkable work and dedication of care providers across the UK, we would not be the publication we are without those stories! I can be contacted at any time at editor@thecareruk com PUBLISHED BY RBC Publishing Ltd 3 Carlton Mount 2 Cranborne Road Bournemouth Dorset BH2 5BR TELEPHONE: 01202 552333 EMAIL: sales@thecarer WEBSITE: www.thecarer EDITOR Peter Adams SALES EXECUTIVES Sylvia Mawson David Bar tlett Guy Stephenson TYPESETTING & DESIGN Matthew Noades PRODUCTION & WEB ADMIN Charlene Fox Editor
homes nationwide for continuously sharing their stories with us We
The Carer is published by RBC Publishing Ltd 3 Carlton Mount 2 Cranborne Road Bournemouth Dorset BH2 5BR Contributions are welcome for consideration, however, no responsibility will be accepted for loss or damage Views expressed within this publication are not necessarily those of the publisher or the editorial team Whilst ever y care is taken when compiling this publication to ensure accuracy, the publisher will assume no responsibility for any effects, errors or omissions therefrom All rights reser ved, reproduction is forbidden unless written permission is obtained All material is assumed copyright free unless otherwise advised PAGE 2 | THE CARER DIGITAL | ISSUE 191
Peter Adams

Staffing in UK Care Sector at “Breaking Point”


OneAdvanced commissioned the Care Trends Report to understand the specific challenges care and support providers are facing and how they plan to address them The survey took responses from Care home owners CEOs MDs CFOs and COOs in domiciliary care residential care supported living extra care and retirement living

The results also found that not only are care providers having issues with rostering existing staff 31% say they have a low number of applications for open vacancies Salary also remains a concern with 40% of those working in the sector unhappy with pay while almost 35% of organisations have difficulty in providing the hours at the right time of day that employees request Alarmingly almost a quarter (23%) of those questioned admitted that payroll errors are high undermining any employee retention strategies they have in place

The survey findings further underline the problems facing these organisations with 43% saying their current IT systems are not adequate potentially putting clients at risk while more than one-third (34%) find it difficult to collate key event information, such as accidents, incidents, and safeguarding information In fact, the survey reveals that three-quarters (75%) of care provider organisations have developed their own manual processes such as spreadsheets to provide sufficient visibility of their business


On a positive note the report shows that leaders are less stressed now than in 2023 with 39% of leaders said they feel stressed and unable to cope some or all the time, a significant drop from the 62% in 2023 Martin Green Chief Executive Officer Care England commented This report highlights some alarming disparities between the technology that care provider organisations need for greater operational efficiency, and the digital systems they currently have in place There is massive scope for digital systems to automate processes, saving many hours of repetitive manual work, reducing errors, driving higher levels of compliance and quality of care

He goes on to say; “The care sector is at a crossroads, and it is imperative that the right decisions are made now to steer it along the path that leads to greater efficiency and higher productivity making the best use of the precious resources we have to ensure a professional and human-centred service that is fit for purpose now and into the future


“This is our second annual report into the state of the UK care sector and the findings highlight a sector in continuing crisis said Ric Thompson Senior Vice President – Health and Care at OneAdvanced “Worryingly not much has changed since last year’s survey Staffing rostering void management lack of adequate digital tools and reliance on manual processes continue to impede the efforts of care provider organisations ensuring they are not operating efficiently and making an already tough job even tougher It

has never been more important to tighten up processes and practices The tough economic climate does not leave much room for wastefulness and adherence to slow manual processes With budgets becoming tighter every year, providers are continually under pressure to achieve more, with less ”


Concerns over staffing issues were also highlighted earlier this month when campaigners in Scotland highlighted that a loss of overseas workers due to increased red tape could have a “severe and dramatic impact” on social care

Scottish Care conducted a survey revealing significant challenges faced by care providers in recruiting and retaining internationally recruited staff

The findings shed light on the potential risks to social care service delivery across Scotland due to recent decisions by the Home Office regarding international recruitment pathways

The survey was initiated in response to Scottish Care member reports regarding increasing difficulties in international recruitment

The Home Office s decision to request additional documentation and communication issues exacerbated concerns among care providers, particularly around Certificates of Sponsorship

Data gathered from the survey revealed several key insights:

Over 66% of Scottish Care members are currently recruiting staff from overseas, indicating a heavy reliance on international recruitment pathways

However 68% of respondents expressed reluctance to consider international recruitment in the future due to concerns over sustainability and financially viability

Respondents from 14 Local Authority areas indicate that care providers employ over 15% of staff from overseas with 7 areas reporting over 25%

Alarmingly some care providers reported between 95 – 100% of staff being internationally recruited posing significant risks to service sustainability SERIOUS CONCERN

Scottish Care said: These findings highlight a serious concern over the sustainability of social care delivery in Scotland The potential loss of internationally recruited staff could intensify the existing vacancy challenges and impact overall service provision

“Scottish Care urges policymakers to address the urgent issues facing social care recruitment Immediate action is needed to protect social care service provision and support the sector s workforce VITAL CONTRIBUTION

A government spokesperson said: “Care workers make a vital contribution to society but immigration is not the long-term answer to our social care needs

120 000 dependants accompanied 100 000 care workers in the year ending Sep 2023 and these numbers are unsustainable which is why we laid measures in Parliament to cut this figure ”


Enhancing Dementia Care Through Team

Training: Westgate Healthcare Leading the Way

tailoring care plans to meet the specific needs of each resident

It's crucial to understand that different forms of dementia may present with varying early indicators For instance Lewy body dementia may initially manifest with hallucinations rather than memory loss, while Alzheimer's disease often presents with memory-related symptoms early on Frontotemporal dementia on the other hand, may involve changes in personality as an early sign Despite these differences overlapping symptoms become more apparent in later stages emphasising the need for comprehensive care and monitoring

There are currently around 900 000 people diagnosed with dementia in the UK and this number is set to rise to a staggering 1 6 million by 2040 These statistics underscore the urgent need for specialised care and support for individuals affected by dementia Additionally 1 in 6 people over the age of 80 have dementia, highlighting the prevalence of this condition among the elderly population

Dementia, a progressive cognitive condition, presents unique challenges for both individuals with the condition and their caregivers It requires not only patience and empathy but also specialised knowledge and skills Westgate Healthcare’s dementia training combines classroom learning with practical demonstrations using modified equipment and simulated scenarios allowing our teams to better comprehend the difficulties faced by those living with dementia This hands-on approach enables our caregivers to develop a deeper understanding of the condition, laying the groundwork for person-centered care that preserves the

dignity and uniqueness of each resident

Furthermore dementia training empowers our teams to employ effective communication strategies transcending language barriers and cognitive limitations Techniques such as validation and reminiscence therapy enable caregivers to connect with residents on a meaningful level fostering a sense of belonging and reducing confusion or agitation Additionally training equips our team with practical skills to create dementia-friendly environments within our care homes From optimising physical spaces to implementing structured routines and engaging activities, every aspect of Westgate Healthcare homes is designed to promote independence and enhance quality of life for residents living with dementia

Continuous team member training ensures that our caregivers remain abreast of the latest developments in dementia care research and best practices As the field evolves so too does our approach with ongoing education enabling us to refine and improve the quality of care we provide Maria Fagen has over two decades of invaluable care experience, including Domiciliary care Her vast knowledge made her uniquely qualified to transition into the training realm a position she has held for the past seven years Leading all Westgate Healthcare team member training sessions Maria s expertise covers a range of essential topics ensuring that our staff are well-prepared to deliver exceptional care At Westgate Healthcare our commitment to training goes beyond compliance; it reflects our dedication to excellence in elderly care By investing in the professional development of our team we enhance the lives of residents living with dementia and enrich the overall care experience for everyone in our homes

Thornton Hall Turns Liverpool Area into a Summer Night City Again for Eurovision Themed Party

With the Eurovision Song Contest around the corner once again Thornton Hall and Lodge Care Home scored ‘douze points’ this week as it celebrated the 50th anniversary of ABBA s contest win with a 1974-themed party!

Thorton Hall, in Crosby near Liverpool, knew for sure What’s The Name of the Game was with their 70 s style party complete with swirly-patterned shirts, flared trousers and a sound system blaring out Eurovision favourites including all the hits from the Swedish quartet!

Thornton Hall is part of the Orchard Care Homes group, which operates 23 care homes across the Midlands and the north The home offers residential dementia care as well as short-term respite care all under the Orchard ethos of care and respect for the individual on a one-to-one basis, making each resident feel as welcomed and cared for as possible

There were a fair few Dancing Queens at the party which turned music-

mad Liverpool into a Summer Night City once again with the party having 70’s style party food and a chance to try out the karaoke machine

Emily Dickson activities coordinator at Thornton Hall said: “We never need an excuse to throw a party and the 50th anniversary of ABBA s Eurovision win gave us the perfect reason It was wonderful to see the smiles on our residents’ faces – and I want to thank everyone who worked hard for their enjoyment; I must also say Thank You For The Music!

Resident Anne said I had an amazing time singing and dancing with all my friends and family from the home ”

Michelle Duvall Home Manager added: “So many of our residents are ABBA fans so it was a great reason to have a party themed around the band to trigger some happy thoughts from their pasts Each of them is a winner and for them The Winner Takes It All!”

Betty’s Tea Rooms at The Cedars

Residents and guests at The Cedars Care Home in Bourne enjoyed an elegant afternoon of tea tasting and cakes to celebrate National Tea Day Based on the incredible Betty’s Tearooms in Harrogate, the pop up café included sampling a selection of different teas including floral and fruity, loose leaf traditional and bubble teas; accompanied by wonderful fresh baked scone with jam cream and strawberries and a selection of tea flavoured loaf cakes handmade by the hospitality team There was much laughter and many compliments on the day Visitors and residents loved the vintage tea room and the traditional serving outfits worn by the team The room was decorated with a variety of floral arrangements in the conservatory to create a Victorian orangery

vibe and a selection of vintage crockery with background music from Glen Miller completed the ambiance Senior General Manager, Rebecca Aldred said, “Our residents and guests had a wonderful afternoon at our pop-up Betty s of Bourne We all love a cuppa, and the vintage environment made it extra special We do our best to provide a wide range of activities and entertainment at The Cedars as part of the lifestyle enrichment programme for residents ”

Resident Lydia said I really enjoyed the tea rooms it was a lovely afternoon,” whilst Daphne was very happy to try the bubble tea, saying I like lots of different flavoured teas but I ve never tried that!

PAGE 4 | THE CARER DIGITAL | ISSUE 191 Rise and Shine is a game which was created to encourage a fun approach to physical activity on older person’s inpatient wards and care homes Focus Games is giving away 100 copies of the game See our advert on the cover page or visit www riseandshinegame com The aim of Rise and Shine was to develop an activity so everyone has an opportunity to take part in some physical activity (when they are ready clinically and personally) to prevent Hospital Acquired Deconditioning (HAD) in a fun sociable way It is primarily aimed at older hospital inpatients and care home residents The initial idea for Rise and Shine came from international artist and sculptor Bob Olley who also designed the unique characters on each of the cards With mobility issues affecting our elderly population nationwide the solution was a card game that encourages players to move physically By engaging in this fun and social activity hospital inpatients and members of the care community can become more active Not only does this enhance their mobility but it also motivates patients to get out of bed, get dressed, and ultimately enhances their overall experience Developed in partnership with South Tyneside and Sunderland NHS FT and Health Innovation North East and North Cumbria Read the full case study at https://innovationlibrarynenc org uk/result/rise-and-shine-game/
of Rise and Shine for Carer Readers In the landscape of elderly care identifying the signs and symptoms of dementia is of utmost importance Memory loss confusion communication challenges and emotional vulnerability are among the most common indicators At Westgate Healthcare, our team members and dementia specialists are trained to identify and assess these symptoms,

Government Review To Create A More Open Healthcare System

The government has launched a new six-week call for evidence to explore how the duty of candour is delivered, in a further bid to boost patient safety as well as the honesty and transparency of the NHS

The new call for evidence launched aims to capture and consider views about how the duty of candour system is honoured, monitored and enforced in health and social care settings

The duty of candour requires health and care providers to be open and honest when things go wrong It means that patients and families have a right to receive explanations for what happened as soon as possible and a meaningful apology

The current system has been in place for a decade and this review will look at how it is operating amid concerns that there is some inconsistency in how it is being applied

Minister for Mental Health and Women s Health Strategy Maria Caulfield said: I spent 20 years working as a nurse in the NHS, and I know how important it is that health and care providers are open with patients and their loved ones – especially if something has gone wrong

“I want to ensure that our system of duty of candour is kept up to date so I urge anyone with views or experience to respond to the call for evidence to help inform our review which will ensure that honesty and

Unusual Visitors for Ashcombe House

Barchester s Ashcombe

House care home, in Worting Road were amazed, educated and inspired with a visit from some unusual creatures along with ranger Ben from Zoolab Zoolab specialises in bringing reptiles and small animals into a safe environment while its trained staff educate about the different species with plenty of interesting facts Animal assisted therapy is recognised as an occupational therapy within psychology, suggesting animals bring people together The trained rangers can see the positive impact these encounters can have, making people’s lives better

Residents at Ashcombe were pleasantly sur-

prised to meet Giant African land snail Gary, tree frogs, Corn snakes and stick insects to name just a few They had the opportunity to hold the creatures and ask questions

Deputy Manager Bianca Garcia said: “Our residents and staff have all really enjoyed their unusual visitor s today There s nothing more unusual for the residents than snakes millipedes and tree frogs they surprised me with how brave they all are!

Resident Gwen Lloyd who was one of the bravest residents handling every creepy crawly said: “There s nothing to be scared of, they are only tiny look how big we are they won t hurt you

integrity remain at the heart of our health and social care services

The duty of candour review call for evidence has opened today and will run for 6 weeks

It follows a range of measures the government has announced to improve patient safety In February the department announced the rollout of Martha’s Rule to over 100 acute sites by March 2025 Martha’s Rule entitles patients and family members who are concerned that their condition is deteriorating to initiate a rapid review by someone outside of their initial care team

This week the Department of Health and Social Care also confirmed that the strengthening of death certificate safeguards would come into force in September with medical examiners looking at the cause of death in all cases that have not been referred to the coroner

The review into duty of candour has gained widespread support from the health and care sectors which see the review as an important way to ensure that healthcare providers are adhering to best practice

Patient Safety Commissioner Henrietta Hughes said: I welcome the fact that duty of candour is being reviewed because it is important that people do not struggle to get information when something has gone wrong Working with patients as partners is an opportunity for us to learn and improve


A Comprehensive Approach to Managing Falls Among Elderly Residents: A Nursing and Operational Perspective

As the Director of Operations and Commissioning at Langdale Care Homes and a seasoned nurse with over 20 years in the healthcare industry I have witnessed first-hand the challenges posed by falls among elderly residents It is a subject close to my heart and I feel it is of utmost importance to share our comprehensive and sensitive approach to this matter

Falls can have devastating effects on the physical, mental and emotional health of our elderly residents leading to injury hospitalisation and a decline in confidence and independence However they are not an inevitable part of ageing With effective strategies and due diligence we can significantly reduce the risk and impact of falls

Our approach is rooted in individualised care Each resident is unique and so too are their risks and vulnerabilities A thorough and personalised risk assessment is the cornerstone of our falls management strategy The assessment covers a wide range of areas from physical health mobility and medication to environmental factors within the home

In terms of physical health we pay keen attention to conditions known to increase fall risk such as poor vision, arthritis, and neurological impairments Regular health check-ups, coupled with personalised exercise programmes to improve strength and balance have proven highly effective Our team works closely with residents, ensuring they feel comfortable and confident in performing these exercises

Medication can also significantly influence fall risk As a nurse I understand the complex interactions between various drugs, and how they can affect balance and coordination Therefore, we regularly review residents medication regimes liaising with GPs and Pharmacists to ensure any potential risks are mitigated We also recognise the essential role of the environment in falls prevention Simple adjustments like

improving lighting reducing clutter and installing grab bars can make a significant difference We continuously assess our home s environment to ensure it is as safe and supportive as possible

Communication I believe is at the heart of successful falls management It involves regular dialogue between our team residents and their families We encourage our residents to express their fears and concerns regarding falls, empowering them to take an active role in their care

Education is another pillar of our approach We provide ongoing training to our staff ensuring they are up to date with the latest evidence-based practices in falls prevention This includes understanding the complex interplay of factors contributing to falls and how to respond effectively when a fall does occur I have actively participated in falls management projects like the Winn Care Cushions and ISTUMBLE pilot These innovative initiatives use advanced technology to prevent falls and minimise their impact enhancing quality of life for residents I have also attended the Derbyshire provider forum trainings on Falls Prevention, equipping me with essential knowledge and skills My involvement not only aids in proactive falls prevention but also in providing effective empathetic responses when falls occur This continuous learning and improvement in falls management ensures optimal support and care for our residents Through our robust falls management strategy we have seen a significant reduction in falls alongside an improvement in our residents' confidence and quality of life However we never rest on our laurels We continuously strive to learn improve and innovate driven by our commitment to providing the highest quality care to our residents at Langdale Care Homes

In conclusion, managing falls among elderly residents requires a comprehensive, individualised, and proactive approach It involves regular risk assessments environmental modifications effective communication, and ongoing education As care providers, it is our duty to ensure our residents can live their lives with dignity independence and confidence In doing so we not only reduce the risk and impact of falls but also enhance the overall wellbeing of our residents The journey to effective falls management is ongoing, but with each step we take we move closer to our goal of a safer happier and healthier home for our elderly residents

Catherine House Beach Party in Frome

Catherine House Care Home pulled out all the stops for their beach-themed extravaganza bursting with energy and nostalgia Residents (fondly referred to as family members) and team members enjoyed the feeling of sun-kissed shores and salty sea breezes

The highlight of the event was undoubtedly the captivating performance by Professor Paul Wheeler whose traditional Punch and Judy Show had everyone in stitches as the classic characters came to life, their antics creating moments of joy and amusement that transcended age

But the entertainment was just the beginning! The dining room had been put-together with beach-themed colourful tablecloths inflatable palm trees and tropical sun-

glasses were perched on noses adding a playful touch to the festivities The team also brought the beach to the home by adding sand on to the tables and floor

For many of the family members the event was more than just an afternoon of fun with nostalgic moments of spending time at the seaside especially with the recent trips to Weymouth Family member David commented “it s brought back a lot of memories from my childhood

As the party drew to a close, the sense of fun lingered in the air, a reminder of the power of community to uplift and inspire Catherine House Care Home continues it s unwavering commitment to nurturing this vibrant atmosphere for its family members and the wider Frome community








• Energy and utilities procurement

• Energy survey to identify savings

• Carbon footprinting, net zero strategy and sustainability

• Building services management

PAGE 6 | THE CARER DIGITAL | ISSUE 191 | O7831 873355
Val dated Par tners:

Wales Launches National Office for Care and Support

Minister for Social Care Dawn Bowden has launched a new National Office for Care and Support marking an important step towards a National Care Service in Wales

The launch of the national office is the first part of the phased plan to implement the National Care Service which is a shared priority in the Co-operation Agreement between the Welsh Government and Plaid Cymru

The National Office for Care and Support will primarily focus on supporting the Chief Social Care Officer for Wales in their role delivering a National Care Service for Wales and implementing the National Commissioning Framework for Care and Support in Wales

Newly-appointed Minister for Social Care Dawn Bowden said: The number of people aged 85 and over in Wales is projected to increase by more than 65% over the next 20 years – it is to be celebrated that we are living longer but it also means we need to radically rethink how we care for our older population ”

The launch of the National Office for Care and Support is another

important milestone in our ambitious journey to create a National Care and Support Service It will be crucial to help guide the sector as it drives improvements in access to care and the experience of service users

It will also play an essential role in the integration of health and social care, working closely with the NHS Executive to ensure Wales health and social care system is fit for the future

Albert Heaney Chief Social Care Officer for Wales said: “The national office will bring together the 22 local authorities involve people who use social care services their carers, the workforce, professional bodies and key partners to work together to delivery national priorities, quality standards, particularly in relation to commissioning of care and support services

“It will help me as the chief social care officer to direct resources where they are most in need and benefit the most vulnerable driving improvement in the national delivery of

Intergenerational Working Initiative

As part of their Intergenerational working initiative MHA's Connell Court encourage students pupils and children to visit the home and engage with their residents

Isla & Chloe Y11 Students from Greenbank High school have been volunteering at Connell Court for the last 6 months as part of their Silver Duke of Edinburgh Award

Talking to Connell Court s residents participating in activities helping staff during meal times joining in with their church service both girls have had an insight into life at a Residential Care home

Wishing you both the best of luck with your future

social care in Wales to achieve better and more equitable outcomes access and service-user experience ”


ICO Publishes Guidance To Improve Transparency In Health and Social Care

The Information Commissioner s Office (ICO) is supporting health and social care organisations to ensure they are being transparent with people about how their personal information is being used

The UK data protection regulator has today published new guidance to provide regulatory certainty on how these organisations should keep people properly informed

The health and social care sectors routinely handle sensitive information about the most intimate aspects of someone’s health which is provided in confidence to trusted practitioners Under data protection law people have a right to know what is happening to their personal information which is particularly important when accessing vital services

Anne Russell head of regulatory policy projects at ICO said: “Being transparent is essential to building public trust in health and social care services If people clearly understand how and why their personal information is being used they are likely to feel empowered to share their health information to both access care and support

initiatives such as medical research

As new technologies are developed and deployed in the health sector our personal information is becoming more important than ever to boost the efficiency and public benefit of these systems With this bespoke guidance we want to support health and social care organisations by improving their understanding of effective transparency ensuring that they are clear open and honest with everyone whose personal information is being used ”

The guidance will help organisations to understand the definition of transparency and assess appropriate levels of transparency as well as providing practical steps to developing effective transparency information

Following a public consultation earlier this year the guidance incorporates feedback from health and social care organisations across the UK Aimed at any organisation that delivers a heath or social care service or uses health and social care information it supplements existing ICO guidance on the principle of transparency and the right to be informed

Barnsley Care Home Achieves UK-First ‘Triple Crown’

The team at Dearnevale care home part of Exemplar Health Care is celebrating achieving what is believed to be a UK-first Triple Crown achievement having been accredited by the national charity Huntington s Disease Association as part of their Quality Assured kitemark scheme

Dearnevale also holds both a Care Quality Commission ‘Outstanding’ rating, and a perfect 10 out of 10 score on care home comparison website carehome co uk The rating is based on 50 recent independently verified reviews by residents and relatives

Dearnevale is believed to be the only care home in the UK to simultaneously hold a perfect regulator rating perfect carehome co uk review score, and accreditation from a national care-related charity

Described as a quality assurance programme that identifies the behaviours, cultures and specialist services required for a care home to specialise in caring for people affected by Huntington s disease the Huntington’s Disease Association’s ‘Quality Assured’ kitemark is an exacting standard that is very difficult to achieve – Dearnevale is one of only nine care homes in the whole UK to hold this accreditation

Helen McGowan Home Manager at Dearnevale care home said of the accomplishment "We are immensely proud to be recognised as one of the best care homes in the country having achieved a trifecta of accolades Our dedicated team works tirelessly to create a fun and supportive environment ensuring that every aspect of our care makes every day better for the people we support

Whilst I m deeply humbled that we ve achieved recognition from the Care Quality Commission carehome co uk and Huntington’s Disease Association the most important feedback will always come from the people who choose to make their home with us

“Every day we wake up wanting to make sure we do the best we can for them provide the highest standard of care support everyone with dignity and respect, and give them all choice and control over their lives

Empowering the people we support is what powers us to continually

strive for excellence ”


Addressing Concerns About Overseas Worker Exploitation in the Care Sector

Between August 2022 to July 2023, 388 compliance visits to care businesses took place of which 80% of sponsors were found not to have met their compliance duties

The report also identified that local authorities had not been informed when sponsor licences were suspended or revoked leaving them unable to check on or provide alternatives for affected workers and their dependents Additionally serious concerns about modern slavery were identified in the employment of migrant care workers including the lack of safeguarding debt bondage labour exploitation and even physical and sexual abuse


The Home Office has suggested it will adopt the report s five recommendations including reviewing the visa route; reviewing its process for licensing and decision making; reviewing its departmental compliance (including headcount performance targets and processes); agreeing a multi-partner memorandum of understanding with enforcement and regulatory partners; and producing a migrants guide to employment rights”

An attempt has already been made to address some of these concerns and procedural and operational changes are being introduced

Prior to the report the Home Office established a “sponsor of concern process in August 2023 a fast-track process to suspend or revoke licences held by high-risk employers Rule changes to assess the genuineness of applications were also implemented and a Genuineness Team” was established to assess cases of concern


The report criticised the Home Office for not appreciating the skills shortage and nature of the care sector, ultimately failing to be sufficiently prepared for the demand in the adult and social care sector poor communication and engagement with sector stakeholders and lack of measures to prevent the risks of exploitation of workers in the care sector

The government forecasted 6 000–40 000 applications on the Health and Care Worker route yet 146 182 care worker visa applications were granted (including dependants) between February 2022 to October 2023 Businesses registered as sponsors almost tripled from 32 264 in December 2020 to 94,704 by November 2023

Staffing in Home Office compliance teams didn t increase to match the demand but instead suffered recruitment and retention issues ultimately compromising their ability to undertake proper checks to validate sponsor businesses assess genuineness of vacancies and monitor compliance Mistakes were inevitably made, including issuing licences to businesses falsely using the data of care homes to obtain them; granting excessive numbers of certificates to businesses (275 in one instance) without genuine vacancies or work; and identifying businesses as low risk which were later suspended for failing to comply with sponsor duties or supplying workers to third parties as labour or to facilitate illegal migration to the UK

The Home Office now requires further evidence at the licence application and COS allocation stages from sponsors in the care sector, eg contracts and agreements with local authorities to evidence genuine recruitment needs and vacancies In-person and remote compliance audits of care businesses are also regularly undertaken and businesses are receiving suspension correspondence whilst allegations of abuse and / or non-compliance are investigated

Since March 2024 the Immigration Rules now require care businesses in England to be CQC registered to sponsor care workers and family members of new sponsored care workers can no longer join them as dependants


Considering the recent report and the intense scrutiny, care businesses must ensure compliance with the sponsorship regime and avoid being drawn into unlawful or abusive practices or they risk losing their sponsored status

Practical steps towards compliance include:

• Limiting access to sponsor licences to trustworthy and reliable staff members and appointing the most senior as key personnel

• An Authorising Officer should oversee and regularly check in on the sponsor licence to ensure it is being used responsibly The Home Office expects an Authorising Officer to do this monthly already Alternatively, external lawyers can also be appointed as Level 1 Users and manage licences on the behalf of businesses to provide valuable oversight and

prevent any abuse of the licence

Business owners and managers should be fully familiar with their licence obligations and responsibilities and check these are being strictly observed This would include ensuring employees are working their contractual hours there are no unauthorised absences staff are trained supervised and assessed as competent to carry out their roles

salary reductions are made in compliance with salary thresholds and reported accordingly Where necessary additional training regarding this and compliance and monitoring of sponsored workers should be sought from experienced lawyers

Additional checks should be incorporated for staff taken on in supplementary employment to check they are not exceeding 20 hours, that they continue to work for their sponsor and their normal hours of work Their role s occupation code and job description and evidence of this from their sponsor should also be obtained and retained

Specifically relating to recruitment it s important to:

Implement clear and tight policies, procedures and oversight, ensuring only those meeting skills experience and qualifications specified are recruited that right to work checks are being properly carried out, and that personnel records are kept in line with Appendix D including evidence of how sponsored workers were identified for recruitment and how they meet the skills and qualifications required for their roles

Advertise roles widely to demonstrate attempts made to source local employees and that sponsorship is only pursued where necessary

Evidence recruitment needs through contracts and agreements as they must reflect genuine vacancies

Employment of sponsored workers should be strictly aligned with their contracts with managers implementing monitoring and reporting requirements of foreign workers

The findings of the Home Office report also raise important reminders from an employment law perspective:

• Employers must monitor hours worked to ensure compliance with the requirements of the Working Time Regulations regarding hours worked and ensuring appropriate breaks are given It’s also important to understand how many hours are worked and what is paid to ensure compliance with the National Minimum Wage

• Employees can feel as if they re in a vicious cycle – afraid to raise concerns for fear of reprisals while struggling to work under unsafe or abusive working conditions Employers must ensure that any concerns raised by staff about poor working conditions and breaches of any safeguarding or Home Office guidance are treated seriously and fully investigated Employees raising these concerns could be whistleblowers, a status which gives them additional employment law protection

Where employees from other countries who are working on visas are treated less favourably than employees who are born in the UK this can place employers at risk of discrimination claims

Given the intense scrutiny and pressures on care businesses many of which are dependent on sponsored personnel to run their business, a mock audit supported and run by legal advisors is an effective way to ensure systems and practices are robust and compliant

The National Association for Safety and Health in Care Services (NASHiCS) focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the UK

Keeping up to date regarding Health and Safety matters is vital The more you know the more you can plan and the more you plan the less you are susceptible in turbulent times to both internal and external risks

Through the association you can Network with colleagues responsible for Health and Safety share your own best practice experiences and hear how others have overcome challenges

Source dedicated events on health and safety in the sector and participate in national and local Networkers Conferences Seminars in-person or virtual webinars

Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods services and equipment

Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News Matters covered range from fire safety training infection control lone working falls prevention first aid to stress legionella case law regulation people moving people and mock courts to mention just a few See our website for information on past as well as future events – www nashics org

We have developed national links with other organisations, government bodies, regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for debate, and discussion

Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the

future Find out more – administrator@nashics org www nashics org 07840 160 030 Important - Health and Safety Matters Kelvinside Manor is the most recent care home being opened by Meallmore this autumn and marks Meallmore s 27th care home in Scotland, and eighth within the Greater Glasgow and West Scotland region The newly renovated care home will feature a range of amenities including a café, hair and nail salon, private gardens, dayrooms, and balconies; all designed to enhance the living experience of its residents The opening of Kelvinside Manor later this year will represent a £9m investment by Meallmore to the local Glasgow community Meallmore Regional Director Carol-Anne Foote commented I am really looking forward to welcoming residents to Kelvinside Manor This modern, luxury home will provide a safe and comfortable environment for residents Our experience from managing seven other homes in this region of Scotland means we are equipped with knowledge of the community, and will look to continue building strong connections with local members of the public and community groups ” Meallmore Property Director Michael Gillespie said: Kelvinside Manor will be a brilliant addition to our care homes here in the West of Scotland This modern luxury home will be finished to the highest standards and is designed for ease of living with ageing and related health conditions We will provide tailored plans to meet care, hospitality, and social needs with onsite support of a 24-hour nursing team
Following an inspection between August to November 2023, the Independent Chief Inspector of Borders and Immigration recently published their report “An inspection of the immigration system as it relates to the social care sector highlighting serious issues and failings with the Home Office process for sponsorship of foreign workers in the care sector The care sector has subsequently been put in the spotlight resulting in genuine businesses being unfairly targeted by the Home Office to ensure their compliance with the system Several changes have been introduced already to address some of these concerns and they will continue to review and implement other measures to limit abuse in the system placing the sector under further pressure and scrutiny for the foreseeable future
New Glasgow Care Home to Open This Autumn

Growing Concerns Of Modern Slaver y In Care Sector

Calls to the UK s Modern Slavery and Exploitation Helpline are at a record high, marking the fourth consecutive year of increases according to a survey by charity Unseen Calls by care workers reported by the Modern Slavery & Exploitation Helpline rose to 918 in 2023 up from 708 in 2022 an increase of 30%

Justine Carter director of Unseen and co-author of the report said: “Modern slavery and exploitation are heinous crimes that have no place in a modern progressive UK that cares about human rights

It is encouraging that we are continuing to see rising numbers of calls and contacts to the Helpline, indicating that we are succeeding in raising awareness of the issue and mobilising more people to act ”

The Helpline data exposes the global reach of modern slavery In 2023 potential victims came from 106 countries up from 99 the previous year The most common nationalities reported were Indian Romanian Albanian Vietnamese and Chinese India became the most prevalent potential victim nationality for the first time, predominantly due to labour exploitation within the care sector This shift marks a change from past years, where Romanian

nationals had been the most common nationality reported every year since the Helpline was founded in 2016 DECLINE IN NUMBER OF POTENTIAL VICTIMS AND MODERN SLAVERY CASES

The rise in calls and contacts to the Helpline comes despite an overall fall in the number of potential victims and modern slavery cases reported

In 2023:

The number of potential victims indicated at the Helpline was 5 876 down 10% on 2022 (6 516)

The number of modern slavery cases raised was 2 185 down 16% on 2022 (2 588)

Justine Carter says: We remain concerned that the ever-increasing hostile environment in the UK towards migrants and foreign workers means that fewer people feel able to raise concerns and seek the help and support that they desperately need “More needs to be done to encourage victims to come forward and to properly resource efforts to stamp out modern slavery and exploitation for good ”

THE CARER DIGITAL | ISSUE 191 | PAGE 11 Website Phone 0800 577 0026 Email Care Plans starting from £25 per month See us on Stand M25 at Care Show Excel 24th & 25th April PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

Care Home Staff and Residents Need ‘Family’ Bonds To Thrive

However simply increasing nursing input was unlikely to be a cost-effective way of reducing adverse incidents in care homes The study found that although there might be savings to the wider healthcare system in reduced treatment costs any savings would be wiped out by the high additional costs of employing more nurses

The study also found:

Care homes with a manager in-post in the 12 months prior to a CQC inspection were more likely to be rated as good or outstanding

homes is a societal priority It is vital that we know how to use the workforce resources in care homes to promote quality and effective working The study team speculated that staffing and ways of working were key influences on quality Working with managers residents families and care home staff from a range of care homes in England the researchers set out to find out how and why staffing in care homes affects the quality of life and care of the residents

The team analysed research journal articles, care home and care organisation data to look at what it is about staffing that influences quality They analysed reports and ratings of homes from the Care Quality Commission (CQC) regulator, and networks between staff in homes

According to the results staffing considerations that might improve quality include not swapping managers too much; having sufficient and consistent staff for family-like relationships in homes and putting residents needs first; supporting staff and giving them freedom to act and key staff leading by example

Professor Karen Spilsbury, School of Healthcare The research also showed that where more care was provided by registered nurses there were fewer incidents such as falls with fractures urinary tract infections and medication errors

Meet Industr y Experts at CleanEx 2024

The excitement is building as CleanEx2024 – the only UK exhibition dedicated to the laundry and textile care industry – looks to set records when the doors open at Ascot Racecourse on Sunday 28 April and Monday 29 April

CleanEx encompasses every facet of the industry and since its inception in 2012 the biennial event has grown enormously New equipment launched machinery demonstrations – in fact everything from detergents to large washers dryers to bed linen can be seen and compared This exhibition includes the biggest names in the sector alongside newer entrants keen to show off their ingenuity and showcase products This year sustainability and products which save time and energy are expected to draw a wide audience

CleanEx 2024 like its successful predecessors attracts visitors from across the UK and the rest of the world

Virtually all attendees have buyer power within their organisation and are looking to make the most of this

Higher staff-to-bed ratios were associated with a greater chance of a good or outstanding CQC inspection score

Having experienced care staff that is staff in post for 5 years was likely to improve quality as measured by CQC ratings and staffing consistency was important for organising care and work

Larger homes were less likely to be rated positively but team size (not home size) may be a useful lever for promoting quality i e small groups of linked residents and staff (5–15 residents per staff member based on level of resident dependency) promoted familiarity communication and a family-like environment for cultivating relationships

• Use of agency nurses to cover for staff sickness or unfilled vacancies was not associated with more falls infections or pressure ulcers but was associated with more medication errors

Professor Spilsbury, who is also NICHE-Leeds’ Academic Director, added: “Staffing in care homes matters and needs to be valued It needs to be stable, skilled and competent, to realise the benefits of personfocused organisation of care and enhanced teamworking

“Our study shows that leadership, reward and recognition of staff, and a shared philosophy of care are key to improving quality as experienced by residents ”

valuable opportunity

Organiser Mark Gleed says: I am very excited for the sixth edition of CleanEx and know from the massive interest that the 2024 exhibition is going to see deals done and create talking points in the years to come We can t wait –and neither can those attending as exhibitors or visitors ” It s very easy to register for Cleanex 2024 Just go to https://cleanex ecreg uk/ where you can download an information pack Ascot Racecourse the prestigious venue is ideally placed for visitors It’s close to Ascot train station and just a short distance from central London and major road networks linking the rest of the UK We look forward to seeing you there!

See the advert below for further details

Care home residents receive much better care when they enjoy family bonds with staff – but staff must be empowered to create these bonds new research has found The study
stable and consistent and numbers are sufficient workers have the capacity to develop familial relationships with residents and can deliver quality personalised care Lead researcher
of Nursing at the University of Leeds’ School of Healthcare
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Antipsychotics For Dementia Linked To More Harms Than Previously Acknowledged

A large UK-based study published in the BMJ has suggested that antipsychotic drugs carry greater risks of serious health conditions than previously thought

These drugs are sometimes prescribed to manage severe dementia symptoms including agitation hallucinations and delusions However previous evidence of harms has led to efforts to restrict their use

Despite these warnings their use increased during the COVID-19 pandemic

The new research is a collaboration between the Universities of Manchester Nottingham Edinburgh and Dundee Researchers examined health records of over 150 000 people in England over 50 years old with a dementia diagnosis

Prof Darren Ashcroft, the study’s senior author, from the University of Manchester said: In recent years it has become clear that more people with dementia are being prescribed antipsychotic drugs, despite existing regulatory safety warnings

“It is important that any potential benefits of antipsychotic treatment are weighed carefully against the risk of serious harm and treatment plans need to be regularly reviewed in all health and care settings ”

Commenting on the findings Dr Sheona Scales Director of Research at Alzheimer’s Research UK, said the study reinforced existing evidence These concerns have been known for some time Alzheimer s

Research UK-funded researchers revealed dangers of antipsychotics in 2008 which raised concerns about their use and prompted government intervention to reduce their prescription ”

The harms previously associated with antipsychotics include an increased risk of conditions such as pneumonia and stroke when given to people with dementia But there has been less evidence around other conditions, such as heart failure and kidney injury

The study found that over a ten-year period people with dementia who had been newly prescribed an antipsychotic drug were more likely to have stroke blood clots heart attack heart failure fracture pneumonia and kidney injury compared to people who were never prescribed antipsychotics

However these harms need to be balanced against the fact that severe dementia symptoms such agitation and confusion can pose significant challenges for people living with dementia and those that care for them

“Treatments that can help manage these symptoms are essential for a better quality of life but options are currently limited, and in certain circumstances antipsychotics can be used to treat severe symptoms said Scales

“These new findings suggest that these risks may be more severe than previously understood which is particularly con-

A Rabbit is Not Just for Easter…

Although Cotton lives on the Memory Loss floor she brings smiles to all our residents including regular trips to ones that are very poorly and bedbound The toddlers from Barnet Hospital Nursery also enjoy spending time with her on their fortnightly visits and the staff also benefit from her calming nature and pleasure that comes from spending time

with animals

Cotton has her own Care Plan which details all her needs and helps make sure that they are all met she also has her own delicious food prepared by chefs plus all the treats she receives from our residents

Pet Therapy is often considered as a sensory activity however interaction with a friendly pet can help many physical and mental issues; It can help reduce blood pressure and improve overall cardiovascular health It can also release endorphins that produce a calming effect this can help alleviate pain reduce stress and improve your overall psychological state

cerning given the rise in their use during the pandemic

“With nearly one million people affected by dementia in the UK there is an urgent need for research to develop safer and more effective treatments This means medicines that can alleviate these symptoms and also address the underlying disease processes that cause dementia There’s been welcome progress recently, but so much work remains to be done

THE CARER DIGITAL | ISSUE 191 | PAGE 13 On the 7th of February Carlton Court admitted an unusual new resident a 10 month old rabbit quickly named Cotton by the residents due to her being white and soft Cotton quickly settled into her new home on our Memory Loss floor and delights the residents with her antics

What are the Issues Being Raised About CQC Inspections?

As care providers express concerns about the stress caused by Care Quality Commission (CQC) inspections, Carl MaySmith, a Barrister specialising in health and care at UK and Ireland law firm Browne Jacobson (www brownejacobson com), examines the issues and offers advice for operators

The National Care Association (NCA) has reported a ‘considerable rise in calls received following CQC inspections with conversations detailing negative experiences

In a letter to the CQC’s CEO Ian Trenholm it said there were deep concerns from members about the stress caused by inspector visits on care staff amid a recruitment and retention crisis while it accused the regulator of presiding over a culture that is ‘hostile at the ground level’

Issues raised by the NCA reflects what we have heard from our care home clients which cite the current inspection regime and culture as one of their primary challenges It mirrors recent more high-profile criticisms of the Ofsted inspection regime in education

The data suggests ratings have been adversely affected since the regulator has greatly reduced routine inspections and this has continued under its new inspection framework

The data suggests this is affecting ratings In the month to 22 April 2024, the proportion of care homes receiving requires improvement ratings was 41% while those rated inadequate was 24% Traditionally we would expect these to be about 18% and 1% respectively

In the NCA s letter it references comments from a care home manager about the gruelling nature of a recent inspection and the need for the utmost preparation

Our advice has always been to take a proactive approach to managing inspections and experiences of those on the ground suggests this has never been more critical


The CQC s refreshed assessment framework was introduced this year as part of its new strategy launched in 2021

One of the key changes in the strategy is the move away from reliance only on set-piece inspections to regulate and rate providers

Inspections now generally take place in response to concerns with a broader set of data collected from services on a more regular basis, allowing ratings to change more responsively

The rationale behind this it said at the time of the strategy launch was to reduce inconsistencies that can arise from over-reliance on the view of a lead inspector on a single day

In reality routine inspections have greatly reduced Where inspections are carried out they are generally to address concerns and providers should expect these will be challenging


It is often said that a CQC inspector s first impression can set the stage for a whole inspection process

This first impression may well have been formed before a visit commences where potential risks have already been identified

Our advice to providers is to ensure they are proactive in mitigating potential CQC concerns when they arise to avoid being on the back foot from the moment an inspector walks through the door

With this in mind it’s essential to bring frontline staff who will interact with the CQC up to date with the new assessment framework which has replaced hundreds of lines of enquiry with fewer than 40 areas across the five domains: safe effective caring responsive and well-led

It s also important that staff understand inspectors’ priorities, which will likely focus on services where there are concerns and are of current CQC focus recently including restraint fire safety and duty of candour

Many providers particularly larger organisations will carry out self-assessments and these should also be reviewed to mirror the new framework


As part of the increased focus on services with concerns greater emphasis has been placed on observations of care such as medicine rounds

Providers are now expected to share information such as policies, procedures and safety records in advance of rather than during visits

Losing the opportunity to explain any issues to an inspector in person means managers must be prepared to do this on a remote basis

Frequent reviews of paperwork will enable them to identify any potential red flags on the horizon so they can provide context and mitigation when requested to provide information


Another key priority for the CQC is to gain a greater understanding of people s experiences of care

This has not yet been matched with a methodical approach to collecting feedback, with inspectors increasingly contacting service users their family members staff and even commissioners before and after inspections take place to gather this intelligence

They are asking specific questions about individual concerns raised during visits and the result is one negative account can have a disproportionate effect on inspection outcomes

It s therefore vital that providers open positive communication lines via regular engagement with these stakeholders

Collecting feedback is good practice anyway as it helps with internal quality assurance but in the context of inspections data can provide evidence to challenge conclusions based on individual complaints It enables providers to demonstrate they are listening and addressing issues

If an employee feels an inspector s question about staff capacity is their first opportunity to have a voice they may vent on this and other issues But if the provider has adopted a proactive approach to gathering feedback and taking action they are more likely to support their employer


Along with keeping on top of everything internally providers should keep abreast of what s happening in the external environment via a proactive relationship-building strategy

With the CQC now assessing local authorities and soon integrated care systems commissioners are also under the inspection microscope Providers should be aware of conversations that could be taking place between commissioners and inspectors to understand how this might affect them

Being proactive in communications with local inspectors is integral to avoid any ‘reactive inspections’ that could be prompted by concerns raised by various parties

More broadly as the sector gets to grips with the CQC’s new approach to inspections, much can be learned from peers

Keeping in touch with other providers whether directly or via forums such as Browne Jacobson’s Health and Care Connect helps with understanding best practice and shared challenges to avoid making similar mistakes

Aberdeen Care Home Blooms With New Gardening Club

In an exciting development for green-fingered enthusiasts, Cranford Care Home in Aberdeen part of Larchwood Care has reintroduced it s much-loved gardening club for 2024 bringing together residents staff and family volunteers to cultivate beauty and joy in the courtyards

After a long-awaited break in the weather the residents of Cranford Care Home seized the sunny day to begin tidying up their courtyards preparing the grounds for a blossoming array of plants and flowers The initiative not only aims to beautify the surroundings but also to enrich the lives of residents through engaging nature-based activities

Cranford Care Home manager Colleen Reid expressed her enthusiasm about the project saying: We are thrilled to see our residents so excited about the gardening club It's wonderful to watch them take ownership of the project, deciding on the plants and flowers that will soon brighten our courtyards This is truly a testament to the vibrant community spirit here at Cranford "

Win A Gardening

One of the residents Violet Allan shared her joy: "I used to love gardening in my own garden and it s lovely to get back to it with friends here It s not just about the planting; it's about the people the laughter and the fresh air Today was a perfect day to start our garden adventure!"

The gardening club is part of a broader initiative by Cranford Care Home to promote active lifestyles and mental well-being among its residents through outdoor activities and communal engagement The project received a warm reception, with several family members volunteering to assist with the inaugural setup

We are immensely grateful to the family members who came out to help us today added Colleen Reid "Their support makes all the difference, and it’s heart-warming to see such wonderful collaboration between our residents and their loved ones

Cranford Care Home looks forward to a year of growth - both in the garden and within its community

Westland Horticulture, home to brands such as Big Tom Boost Resolva Unwins and Kent & Stowe is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024

Is your local care home’s outdoor space in need of some love and care to help ensure its accessible to all?

At Westland, we believe everyone deserves to get closer to nature and a thriving garden has a vast array of physical and therapeutic benefits, whatever your level of mobility

From awakening the senses of touch, sight, and smell with an abundance of thriving plants and flowers to simply sitting in the fresh air surrounded by beauty and wildlife everyone deserves to enjoy an outdoor space

The New Horizon Fund aims to create a greener future for all and will support community garden projects, from schools, allotments, hospices, and care homes, across the UK and Ireland The funding will comprise of a collection of gardening essentials from Westland from compost seeds tools plant feed and much more, to the value of £1,000 or Euro equivalent Each prize bundle will be individually created based on the project s needs to help them transform their space


If your local care home could benefit from receiving a donation from Westland s New Horizon Fund to help its outdoor space thrive, nominate them at www gardenhealth com/new-horizon-fund

There will be multiple prize draws throughout the year in March June and September with at least five

bundles being awarded at each stage, so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter, the

better chance you have The final closing date will be 1st September 2024 HELP WESTLAND GROW THE FUND Growing media, which includes composts is the No 1 consumed gardening product With every bag sold of Westland’s New Horizon peat free compost, the fund grows and grows Every time you buy a bag of New Horizon you’ll know you re contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST Success in gardening all starts with compost and with Westland s New Horizon compost you can be sure it is great for the garden, and great for the planet Our relentless pursuit of excellence in ingredients, processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It s naturally peat free it s 100% sustainably sourced and helps all plants and nature thrive New Horizon has been specially created to be the perfect blend for vegetables fruits and flowers The
start to nourish
immediately and continue to feed for up to 6 weeks
With Westland
Your Local Care Home Or Hospice

Social Care and Technology: Where Are We Now?

The Highland Marketing advisory board discussed social care and technology a year into the Covid-19 pandemic Three years on there has been progress and set-backs leaving plenty of questions for an incoming government

The Highland Marketing advisory board last discussed adult social care in April 2021; a year into the Covid-19 crisis that had demonstrated its value – while highlighting some of its challenges

The sector had gone into the pandemic facing a chronic shortage of funding and staff, while the Covid-19 response highlighted that care homes and domiciliary providers lacked wi-fi, electronic health records, effective communications, and monitoring technology


When Boris Johnson took over as prime minister he promised to “fix” the crisis in social care once and for all In December 2021 as his government reluctantly prepared for its third lockdown it issued a ten-year vision for the sector

People at the Heart of Care came with a headline pledge that people would no longer need to sell their houses to fund their care and that £1 5 billion would be invested in housing workforce and technology Two years on the Commons public accounts committee found this has fallen well short of a fix

Days before the advisory board revisited its discussion of social care and technology the PAC warned the promised funding had been scaled right back and the government no-longer has a roadmap milestones or targets for the sector after March 2025

Meanwhile, adult social care now accounts for as much as 70p in every pound of council funding, pushing an increasing number towards bankruptcy Brexit has not helped vacancy rates, which have reached 152,000 Providers are struggling with the cost of fuel, heating and food Yet, almost inevitably demand continues to rise


There have been some positives in the past three years Integrated working is still on the agenda even if progress has been slow with NHS England and integrated care systems focused on finances and waiting lists

The government has launched a plan to develop the domestic care workforce with a new accredited qualification and a career structure with defined job roles And there has been some progress on digital In fact Claire Smout head of digital skills at Skills for Care told the advisory board that the £100 million People at the Heart of Care earmarked for digital skills and technology is one of the few pots of funding that have not been raided and are still being spent

The money has gone into three areas starting with digital social care records Smout said Care Quality Commission figures suggest “about 67% of care companies now have a digital social care record of some sort ”

Money has also gone into ‘digital readiness’ such as wi-fi provision, cyber security, digital skills and training, and into care tech pilots, ranging from using AI to help with scheduling, to installing Alexa and other voice-activated devices in people’s homes


Even so there s a lot left to do There are 18 000 social care providers in England and while there are some large chains many are small and simply cannot afford technology We ve got small providers who cannot afford to put the infrastructure in place for digital social care records Smout said

They struggle to find investment for the wi-fi or the tablets never mind the licences So over the next two to three years there s likely to be a cross-over where we have some care providers that are paperbased and some that have moved on electronically

At the same time the CQC doesn’t have a definition for digital social care record so it s not clear what systems that 67% of providers have deployed Smout’s colleague and advisory board member Jane Brightman said an assurance framework has been developed to address this and drive-up quality

This will be issued against a background of policy activity to address data quality and interoperability An updated Care Data Matters strategy has been issued to make sure data can be captured once and used many times

While days after the advisory board meeting the DHSC issued a prior information notice for an interoperability platform and services to share data with health providers and shared care records


On the training and skills front Skills for Care has been commissioned to develop a Digital Skills Framework for its sector Smout said it covers seven areas ranging from ethics to cyber security and data management

Each area sets out the skills that anybody working in social care should have while another sets out the skills that those in more senior positions require The framework has a learning and development framework attached to it with a free e-learning platform holding videos and other resources and a database of training

Marr Procurement:

M-Resourcing are delighted to announce the appointment of Dan Ashenden to lead our M-Resourcing service with effect from 1 December 2023

M-Resourcing offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confidence

We knowfrom talking to our clients that managing their resourcing costs isstill a key priority and this important appointment underlines ourcontinuing commitment to the sector

Christoph Marr CEO of Marr Procurement Dan is a highly-capable leader and has incredibly valuable experiencefrom his years in the care sector managing and delivering complex temporary labour


The framework has been developed with the sector Smout stressed It s very interactive and it s not designed to sit there gathering dust Nor is it being developed in isolation from other workforce initiatives The DHSC is working on a strategy for digital data and technology (DDaT) staff

While Skills for Care has been tasked by its sector with developing an adult social care workforce strategy as the government has not commissioned one

Brightman said the strategy which should be published in July, will cover one-to-five years and five to 15 years, so it can address immediate challenges – such as the collapse in apprenticeships – and longer-term ones – like creating new digital roles to support new ways of working HOW FAR WILL THE MONEY STRETCH?

With all this going on it s clear the digitisation of social care still has some way to go And advisory board members questioned whether there is the money to do it

Neil Perry a consultant and former acute trust chief information officer noted that £100 million is just 5% of the money the NHS is putting into its frontline digitisation programme to implement and upgrade electronic patient records

The breadth of social care the number of places in which it works it can t be any simpler than the NHS surely?” he mused “So the question is how is that £100 million going to stretch?”

“The positive is that social care is a greenfield ” Brightman said “We haven’t got some of the structural problems with technology that the NHS has got “We’re not years down the line with long, unwieldy contracts with our suppliers ”

Having said that, she acknowledged that with 18 000 providers to cover, the government has effectively said: “we can’t do all of it” and: “we can only put a little bit in ” And that will run out at the end of the threeyear spending review period next March


Andy Kinnear another consultant who formerly worked for an NHS commissioning support unit admired how far that little bit had been stretched You re getting these dreadfully meagre crumbs off the table so the fact that you are still smiling and so positive is an incredible achievement he said

But in the absence of funding he wondered what other drivers are available Smout said a lot of impetus will come from the Care Quality Commission which has issued guidance suggesting providers will need to adopt digital social care records to remain good or outstanding ; and instructing them to complete the Data Security Protection Toolkit

Skills for Care is also looking at how it can drive the skills and training agenda by building these into other frameworks “The new care qualification for example will be available for new staff so how can we make sure digital skills are embedded into that – and into some of the other mandatory training that people have to do?” she asked


Both Brightman and Smout stressed that finding practical solutions is essential to keep ministers and Treasury officials on board “What I have learned is that the government just doesn’t listen if we go in cap in hand saying social care is a nightmare and you need to fund this this and this Brightman said So what we re trying to do is come up with positive solutions they can work with

James Norman a former acute trust CIO who now works on the supplier side accepted the point but wondered if things would change with a change of government What about Labour he asked: Do they give any indication of funding this?

Brightman said the party seems to be interested in a National Care Service but its immediate priorities are likely to be a new offer on pay to attract and retain more staff and further investment in digital

On top of everything else discussed Kinnear suggested the party should look for ways to commission new digital models of care and to put care tech into the hands of users so they can access some of the self-serve functions that have become common in banking, shopping, and other sectors

“Health has been slow and clumsy to move in that direction, but there must be opportunities to rethink social care in the same way,” he argued Brightman and Smout said some councils are already talking about a “frank conversation with citizens” about how to share responsibility for health and social care TIME TO TACKLE FUNDING

Whatever Labour decides on structure workforce and digital it will need to address funding After all Ian Hogan CIO at a community and mental health trust pointed out social care is an investment

A failing social care sector leads to delayed discharges from hospital makes it harder for people to return to the workforce and means people live less full lives than they could Or as he summed up: Poor social care leads to poor healthcare which has a direct knock on effect on all of us

David Hancock a consultant who previously worked for major EPR and SCR companies agreed In 2015 [former NHS chief executive] Simon Stevens said that if he had more money he would put it into social care he said It didn t happen then – but it needs to happen now

agency programmes We areexcited to bring that experience to our clients ” Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs With a rising demand andour commitment to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and I amdelighted to welcome him to the team ” Find out more at www marrprocurement com/m-resourcing/
Continuing to Invest In Resourcing Solutions for the Care Sector Introducing Dan Ashenden our new head of M-Resourcing

potential treatment to manage symptoms better helping them to maintain their independence and quality of life for longer It also enables people and their families to plan ahead better and may help the health and care system save costs in the long-term High-quality dementia diagnosis and care involves many different parts of the health and social care system working together effectively The research finds that ICSs are helping to create the conditions for better collaboration between different parts of the health system and there are pockets of improvements in dementia diagnosis as a result For example where partners within a system are working together to prioritise the improvement of diagnosis rates and creating a shared delivery plan to do so; or where they are sharing learning and spreading good practice across their system The authors found key enablers of improvement include efforts to strengthen relationships between primary care memory clinics and other services and the introduction of new extended roles for GPs (for example to improve dementia diagnosis in care homes)

However, the authors also highlight that there are more opportunities to be realised For example, where it is not already happening, organisations within an ICS can work together more closely to shift resources towards prevention and early diagnosis, and to coordinate training opportunities for GPs and other clinicians on dementia diagnosis More regular and meaningful engagement with the public would help to destigmatise the condition and unpick the barriers to access experienced by underserved communities, allowing for

earlier identification of symptoms and helping to reduce inequalities in diagnosis

There is also more to do to increase public awareness of the support options available once someone has received a dementia diagnosis the research finds This will require ensuring adequate resources for dementia support services as a lack of awareness or access to support can prevent people from seeking a diagnosis

With the health and care system in England under severe pressure, ICSs face significant challenges when striving to improve dementia diagnosis Most of the recent progress of dementia care has its roots in partnerships built over several years before ICSs were given statutory powers two years ago and the research found that there can still be poor links between the various parts of the system with variation in ownership leadership and prioritisation at local level The authors recommend that the government and national bodies must ensure that national policy and accountability arrangements help to promote the local partnership working which lies at the heart of successful ICSs, and also that ICSs are provided with the support they need to test and scale up learning from new approaches to dementia diagnosis

Sally Warren Director of Policy at The King’s Fund said: ‘ICSs were created to bring about whole system improvements for the treatment of conditions such as dementia so that people can have high quality coordinated care It is good to see that there is evidence of this happening in some areas and that ICSs can be effective vehicles to drive this forward when their potential is utilised fully When ICS partners come together with a shared plan, cross-system leadership, a culture of collaboration, and a goal of addressing inequalities, they can successfully help people to live better and manage their complex health conditions

With an ageing population it is possible that the landscape of dementia diagnosis and care may change significantly over the coming years and there is a real risk that some ICSs may lack capacity to plan for the future at the same time as responding to immediate pressures In the long-term ICSs will need further support from the government NHS England and other national bodies to be able to build capacity for testing new approaches and spreading successful innovations and ways of working for diagnosis and support, as well as to strengthen collaboration between system partners ’

PAGE 18 | THE CARER DIGITAL | ISSUE 191 From their first operational centre in Hampton Hill Lura Care will be in a position to provide dental services to centres located in London South East and part of East England Lura Care a company specialising in dental care services for care homes and day centres, has opened its first operational centre in the United Kingdom in Hampton Hill London Their objective is to break the mobility barrier to care for dependent people or people with mobility problems who, due to their condition cannot access the oral health services they need Lura Care has developed an innovative model of mobile dental services that adapts to the specific needs of its patients whereby its specialised and highly skilled teams carry out the treatments on-site to avoid inconvenient transfers to clinics wherever possible The company who are registered with the Care Quality Commission also carry out free no-obligation initial assessments on-site to evaluate the oral health condition of residents and their dental care needs as well as training activities in care homes to help promote preventative health and healthy habits As a social impact company Lura Care is committed to advancing towards the Sustainable Development Goals by promoting of good health and well-being (SDG 3) the reduction of inequalities (SDG 10) and the impulse of partnerships to achieve goals (SDG 17) as well as fighting the phenomenon of ageism that relegates millions of older people and restricts their rights to enjoy a full life with an optimal quality of life With this objective, the company offers flexible and interest-free financing options for treatments so that no person is left without the care they need for financial reasons, and reinvests a portion of the revenue back into the centres through bonuses to help improve their services Founded in Barcelona, Spain, and also at present in Italy, Lura Care has provided their services to more than 1 000 care homes and day centres and has attended to more than 100 000 patients since the company was founded in 2015 From their first operational centre in Hampton Hill they will be in a position to provide dental services to centres located in London South East and part of East England Lura Care is registered with the Care Quality Commission For more information about the company please visit www luracare co uk See the advert on the facing page for details Lura Care Launches its Mobile Dental Care Ser vices for Care Homes and Day Centres With care homes across the UK facing staff shortages and skill challenges Bidfood one of the UK’s leading wholesalers has provided an all-in-one immersive support platform through the launch of its Interactive Care Home This digital initiative spotlights innovation and solutions for the six key areas found in UK care homes, empowering Bidfood s customers to navigate challenges and thrive in what is an everchanging sector There are over 16,000 care homes in the UK,[1] most of which are operating with tight budgets, rising food costs and limited resources Bidfood s Interactive Care Home has been designed with this in mind delivering a unique easy-to-use platform that clearly demonstrates how the wholesaler s services expertise and relevant ranges seamlessly integrate within a care home all in one place A collaboration between Bidfood s Chef Development Marketing E-commerce and Technical Service teams The Interactive Care Home places these experts at the forefront as they talk through topics from resident dining experiences to menu planning food waste and more Users can explore each room watching a range of videos where one of Bidfood s experts will offer their professional advice on various areas including nutrition creating innovative and delicious dishes as well as how to shop and save time using their multi-award-winning e-commerce site Bidfood Direct With over 75 interactive elements to discover users are also able to access support tools on specialist diets product guides and increase their knowledge via Bidfood s free e-learning site Caterers Campus Business Development Controller for Education & Healthcare, Gavin Squires said: “We are thrilled to have launched this latest campaign for the sector Our aspiration is for this platform to become the go-to industry source, where all care homes can access a comprehensive overview of the support readily available for their care home from Bidfood We aim for it to be a place for thought leadership product innovation and trailblazing content The Interactive Care Home has been developed to become an integral tool for our customers as well as an innovative showcase to all care homes To enter The Interactive Care Home simply click here: https://view bidfood co uk/the-interactive-care-home/?page=1 Bidfood Launches Industr y First With The Interactive Care Home, Featuring Over 75 Support Functions For Care Customers System Working Laying The Groundwork For Improved Dementia Diagnosis But More To Be Done Integrated care systems (ICS) are enabling the improvement of dementia diagnosis by supporting collaborative working across the health and care system new research from health and care thinktank The King’s Fund reveals The research shows that some ICSs are beginning to make progress towards their goals of ensuring people using health and care services experience better and more joined-up care whilst supporting a shift in focus towards prevention and early intervention Commissioned by Alzheimer’s Society it examines this progress through the lens of dementia exploring the enablers and barriers to improving diagnosis rates The research was conducted by interviewing three ICS case study sites by visiting dementia support services to understand lived experiences and a roundtable with national and local organisations There are 900 000 people living with dementia in the UK and this number is expected to rise to 1 6 million by 2040 While there is currently no cure for dementia an early and accurate diagnosis enables people to access support and

Council Considers Proposals To Close Up To 11 Care Homes

Derbyshire County Council is to consider proposals to consult on the future of residential care homes and day opportunities for older people which could lead to the closure of up to 11 care homes and eight day centres as part of a shift to a new model of residential and day care

The model would focus on short-term enablement for older people and specialist services for people with dementia and their carers, offering a mix of specialist dementia care and respite care to support their carers including integrated and flexible specialist dementia day services Cabinet member for adult care, councillor Natalie Hoy said: “People tell us that they want to stay in their own homes for as long as possible and with the right help and support they can This has led to a decline in demand for traditional residential care

Currently one in 11 people in Derbyshire over 65 are living with dementia with the number set to grow This means there’s a growing demand for specialist care services for people with dementia, the report adds

With a growing number of people in Derbyshire living with dementia we need to focus our resources on having the right options to support them and their carers which would give us the resources needed to meet demand while ensuring adult care and health is sustainable so we can continue to support people who need us most ”

The cabinet will be asked to consider consulting on two options:


Retain 7 care homes, transforming them into specialist dementia care centres Five have on-site day centres This model would offer a flexible consistent offer of short-term enablement long-term care for people with dementia and respite day and night for carers of people with dementia Retain Ada Belfield, Belper; Florence Shipley Heanor; Lacemaker Court Long Eaton; Meadow View Darley Dale; Oaklands Community Care Centre Swadlincote; Staveley Centre Staveley and Thomas Fields Buxton

Cease to operate 9 care homes: Briar Close Borrowash; Bennerley Fields Cotmanhay; Castle Court Swadlincote; The Grange Eckington; The Leys Ashbourne; New Bassett House Shirebrook; Rowthorne Swanwick; Thomas Colledge Bolsover; Whitestones Chapel-en-le-Frith

developed following a new study looking at the benefits of developing a Men s Shed group within a hospice environment

A Men s Shed represents a physical space where a group of men can meet, organise, and participate in social activities and talk to others who are in a similar situation to themselves

Historically hospices have struggled to reach men with an illness they are likely to die from or those with a partner at the end of life who often then find themselves alone after many years of living with someone

The study, conducted by the University of Warwick and funded by Marie Curie investigated the ways a Men s Shed could promote the health and well-being of men who might otherwise avoid traditional health services

The researchers found that the Men’s Shed was an important place for men who needed support when dealing with issues related to the end of life However of over 200 hospices in the UK only five have a Men s Shed group The toolkit is designed to help hospices quickly and easily set-up this vital resource

Cease to operate 8 day centres: Blackwell Day Centre, Blackwell, Bolsover; Ecclesfold Resource Centre, Chapel-en-le-Frith; Fabrick Day Services Clay Cross; Hasland Resource Centre Chesterfield; Jubilee Centre New Mills; Queen s Court Fairfield Buxton; Shirevale Resource Centre Shirebrook and Valley View Day Centre Hillstown Bolsover OPTION 2

Retain 5 care homes, transforming them into specialist dementia care centres Three have on-site day centres This model would offer a flexible, consistent offer of short-term enablement, long-term care for people with dementia and respite day and night for carers of people with dementia Retain Ada Belfield Belper; Meadow View Darley Dale; Oaklands Community Care Centre Swadlincote; Staveley Centre Staveley; Thomas Fields Buxton

Cease to operate 11 care homes Briar Close Borrowash; Bennerley Fields Cotmanhay; Castle Court Swadlincote; Florence Shipley Heanor; The Grange Eckington; Lacemaker Court Long Eaton; The Leys Ashbourne; New Bassett House Shirebrook; Rowthorne Swanwick; Thomas Colledge Bolsover; Whitestones Chapel-en-le-Frith

Cease to operate 8 day centres - as in Option 1

Councillor Natalie Hoy said: “We’ve always prided ourselves on being a well-managed council but like all other councils across the country we’re facing increasing financial pressures that are outside our control

“And with demand for adult social care support rising, it means we have to consider how we continue to deliver the services we’re required to

“This is not a position we want to be in, but with the pressures on budgets beyond our control we need to focus our resources where they’re needed most ”

Councillor Hoy added “I d like to reassure everyone especially our residents and clients their families and carers that these are proposals only and if Cabinet agrees to consult no decisions would be made until everyone s views were taken into account

Paul Whelan (67) from Sheldon West Midlands was referred to Marie Curie following a diagnosis of Motor Neurone Disease in 2015 and is a founder member of the Men s Shed at the Marie Curie Hospice, West Midlands

He said: “When I first came to the hospice there was no designated space or group specifically for men to talk about their experiences We originally met in the hospice but in 2020 we had raised enough money for our own space in the grounds of the hospice

“Men who are living with a terminal illness or grieving can come to the shed to share their experience knowing that others in the group will know exactly what they re going through


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The group who meets every Tuesday has 14 members which allows the men to speak freely

Paul goes on to say: “Men’s Shed has made an enormous difference to me If I didn t have the Men s Shed I d be lost

Rachel Perry, study co-lead and Research Nurse at the Marie Curie Hospice West Midlands said: Men s Sheds represent more than just physical spaces Our research found that our members found companionship, practical and emotional support with others who were experiencing similar issues to themselves

“Many members described how they had become more isolated from their wider friendship groups when they were bereaved or as their disease progressed and described how attending and being a member of the Men s Shed group helped to lessen the feelings of being alone

“Some of the members explained that attending the Men’s Shed motivated them and encouraged them to think about their physical wellbeing This included the benefits of getting out of the house as well as the activities undertaken at the group along with the gains from caring for themselves that came from improved mental and emotional wellbeing

Dr John I MacArtney, study co-lead and Marie Curie Associate Professor, University of Warwick goes on to say Members described the benefit of talking about issues when they came together at the Men s Shed that they did not feel able to share with others, including family, for fear of upsetting them

It is a social space where members came to chat and take part in a range of activities But it also provided a way to support each other emotionally as they could appreciate and understand how other members felt

It was clear to us that a Men s Shed can be an essential part of hospice services By developing this toolkit we hope more hospices will set up a Men’s Shed and recognise it as a crucial part of supporting men who are living with a terminal illness or have been affected by bereavement

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Curie Launches New Toolkit To Encourage More Hospice Men’s Sheds
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Cancer-Beating Care Home Matron Wins Lifetime Achievement Award

A St Helens Matron, who has successfully run St Bartholomew s Court Nursing Home for nearly 25 years has won a lifetime achievement award

St Barts Elaine Allison described as selfless by colleagues was recognised at the Our Health Heroes Awards ceremony held in London

During her decade spanning career as Matron Elaine has overcome numerous challenges, not least being diagnosed with bladder cancer and suffering a bereavement at the height of the pandemic in 2020

Despite all the odds Elaine continues to have the energy and commitment of people half her age

Much of the care home’s staff has been with Elaine the entire time she has been Matron, which is unusual for the sector And testament to the bond Elaine shares with her colleagues a number St Barts’ staff have even brought their own relatives

to be cared at the home as they know the strong leadership and clinical supervision that the team receives

Receiving her award Matron Elaine said

After a 14-year career in district nursing I moved to the nursing home care sector

I’ve gone to work to enjoy work it’s been a vocation wherever I’ve worked And the 25 years at St Barts have been the best years of my life and has given me so much

It s been nice to be around residents and to give them the best quality life in the last years of life so too the staff that want to grow and develop and want to achieve so much I m humbled that people voted for me and to win this award

The Our Health Heroes Awards is sponsored by NHS England NHS Employers and NHS Shared Business Services To find out more visit:

www skillsforhealth org uk/awards

MP Celebrates Thornton-Le-Dale Care Home’s National Accreditation Achievement

In a recent visit to The Hall care home in Thornton-Le-Dale Kevin Hollinrake, MP for Thirsk and Malton, congratulated the staff on becoming one of the first services in the country to receive the new British Standard for Adult Residential Care – BS8606:2019 This prestigious recognition highlights the home’s commitment to maintaining high standards in adult care The Hall which supports up to 54 residents was rigorously inspected by Care Inspections UK (CIUK) the UK s only registered and accredited care home inspection body Following the inspection, The Hall was awarded a certificate of compliance with BS8606:2019 a standard that specifies requirements for providing support, personal, nursing, and/or specialist care within a residential setting Located in a beautifully restored historic building at the heart of the Thornton-Le-Dale community The Hall offers both residential and respite care to older adults particularly those living with dementia and maintains close links with the local charity, Dementia Forward

The care home is also rated good across all five areas of inspection by the Care Quality Commission (CQC)

Kevin Hollinrake, MP for Thirsk and Malton said: “The new standard is great and I m delighted that it s happened in my constituency

“Social care is really important and the standards need to be as high as possible so it’s great to see new standards being set here at The Hall ”

Chris Lane chairman of Park Lane Healthcare expressed his pride in the team s accomplishments: “We’re delighted that The Hall has excelled in two objective independent assessments from nationally recognised industry bodies Being acknowledged as a good service by both CIUK and the CQC is a testament to the hard work of the staff particularly the managers To be one of the first in the UK to be recognised as compliant with BS8606:2019 underlines the seriousness with which we approach our care responsibilities at all levels within our organisation ”

Kevin Groombridge chief executive of Care Inspections UK added Maintaining excellent standards is key to homes providing safe and appropriate care to its residents The team at The Hall demonstrated the standards required to attain BS8606:2019 and took on board any constructive feedback we provided


While Woodpeckers in Brockenhurst welcomed friends from Kingfishers in New Milton, there was similar gentle rivalry as Amberwood House in Ferndown took on visitors from Bourne View in Poole The inter-home fun inspired by National Scrabble Day lasted several hours and featured a sweepstake so non-players could feel involved by guessing the number of words the teams achieved in each game

At Amberwood House, staff reflected the theme of word play by dressing up as something beginning with the first letter of their name Companionship Team Leader Kirsty Richmond-Cole was a Kite, Clinical Lead Hanna Rehbein was a Hot Dog Home Manager Diane Nicholls was a Dragon Nurse Anika McQuirk was Alice in Wonderland and Maintenance Manager Christian Blanch was Clark Kent unveiling a Superman top from under his shirt

Kirsty said: “We decided to dress up so residents could have a good laugh and join in with the celebrations even if they had decided not to play We did have some strange looks and one or two belly laughs

Resident Don Cussen asked us if we had lost our marbles!”

The Bourne View team - Harold Faircloth, Wendy Barnes and Peter Prior - arrived at Amberwood House just before lunch taking a stroll around the garden and enjoying fish and chips before sitting down for the competition

In the end Amberwood House put up three teams itself with residents Marjorie Hutchings, Rita Bryant and Noreen Hewitt having a closely fought match with Harold Wendy and Peter Kirsty said “There were some clever moves and a few challenges on words and Marjorie Rita and Noreen jumped into the lead But Harold Wendy and Peter refused to give in and made a word score of 41 which enabled them to go in front As it went on and with a final push from Marjorie Rita and Noreen Amberwood House cheered with joy as they cleared their rack with a fantastic move and won the game ”

Companionship Team member Sian Harris said: Over an hour and a half of playing and 75 words later, Jo’s team were the clear winners with 307 points against 239 Jo also won a prize for the longest word This prompted a lot of laughter as her word was ‘headstones’ One resident said “you have to laugh at these things even if it s dark humour!”

There was also National Scrabble Day fun with games between residents living at Colten Care’s Avon Cliff home in Bournemouth

National Scrabble Day is celebrated annually in honour of the game s creator an American architect called Alfred Mosher Butts who was born in April 1899 and came up with his invention in 1938

H.W.Pickrell Ltd Best prices paid all ages & condition Large stock of new & used accessible minibuses Gardiners Lane North, Crays Hill, Billericay, Essex, CM11 2XE Mobile: 07860 894 331 • email: Telephone: (01268) 521033 Freephone: 0800 917 7943 www euroser vice-uk com sales@euroser vice-uk com Visit the website at www.euroser to see the full range Manufactured in the UK PROVIDING PRACTICAL AND ST YLISH TROLLEYS TO SUIT YOUR NEEDS Watch your resident's eyes light up when the beautiful tea trolley arrives! Euroser vice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastr y trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Euroser vice trolleys are an attractive and practical alternative to clinical aluminium trolleys given that antibacter al spray can be used freely to sanitise them Get in touch with our friendly, experienced sales team THE CARER DIGITAL | ISSUE 191 | PAGE 23 A new care home chef has helped Potton View Care home to achieve a 5 star food safety certificate Mark Cruse-Jungling who only started work at the care home in the village of Gamlingay in March was thrown in at the deep end when food safety inspectors visited the care home where Black Swan Care Group provides support to 30 people Mark and his kitchen team passed the inspection with flying colours and were awarded the highest rating – a 5 star food safety certificate Mark explained: “it was a bit of a whirlwind start to be honest, but it s something that we are always aware of and an essential part of my role The inspection is thorough – they look at kitchen cleanliness how we store our food food preparation areas and lots more We provide our residents with fresh, healthy and nutritious food catering for all sorts of different dietary needs and our meals are an important element of living in a care home New Chef Helps Gamlingay Care Home Gain 5 Star Food Safety Certificate War of Words as
Four Care Homes Dabble in Scrabble Dedicated Scrabble fans from four care homes in the South were quick to mind their Ps and Qs as they enjoyed a friendly battle of words in multiple
Residents From
encounters Players at the Colten Care homes in Dorset and Hampshire pitted their wits against each other to search for the ultimate word score using giant Scrabble boards

HC-One Care Homes Mark Global Intergenerational Week

HC-One care homes across Britain have marked the annual campaign of Global Intergenerational Week which takes place 24th – 30th April 2024 celebrating all things intergenerational The campaign inspires individuals to embrace intergenerational practice and connects people of different generations through a variety of beneficial activities

At Brandon House Care Home in Coventry, West Midlands, Creative Mojo who are an arts and crafts organisation and Lady Bird Pre-school visited the home to join residents in making a poster in honour of Jamaican Reggae music artist Bob Marley

Both residents and the children really enjoyed spending time together and getting to know each other whilst keeping themselves busy in an arts and crafts painting session The residents and children enjoyed the activity and spending time together so much that the school has agreed to visit the home on a regular basis

Sheryl Davis Home Manager at Brandon House Care Home said:

“We were delighted to welcome Creative Mojo and Lady Bird Preschool to Brandon House Developing intergenerational relationships is very important The sessions help residents to build valuable connections whilst teaching and sharing their wisdom with younger generations

“We look forward to welcoming Lady Bird Pre-school back to Brandon House in the near future to continue to develop the relationships between the children and residents

At Meadow Bank Care Home in Preston Lancashire Wellbeing Coordinator Dawn Ward’s grandson Sebastian Taylor-Ward aged 16 months visited the home to bring a smile to residents’ faces Residents

enjoyed meeting Sebastian giving him lots of cuddles and chatting to him Resident Edna Hall, aged 86 years old, enjoyed a game of pass the balloon with Sebastian which kept both parties entertained

Caroline Daley, Home Manager at Meadow Bank Care Home, stated: “Residents really enjoyed meeting Sebastian and spending time with him Thank you to Dawn for bringing Sebastian into Meadow Bank to meet residents

“Building intergenerational relationships is very important to us at Meadow Bank Care Home as it can help improve attitudes behaviours, and the quality of life of both younger and older generations ”

At Newlands Care Home in Stockport Cheshire the home welcomed The Heaton s at St Paul’s Nursery who take care and teach young children aged 3 – 4 years old The children and residents took part in an arts and crafts session which involved making salt dough dragons and monsters

Resident Norma Richardson was also pleasantly surprised as amongst the children who visited was her Great Granddaughter, Minnie Richardson, who regularly visits the home to see Norma

Melissa Johnson Home Manager at Newlands Care Home, commented:

We were delighted to welcome The Heaton s at St Paul s Nursery to visit Newlands Care Home

Residents really enjoyed taking part in an arts and crafts session with the children and chatting to them It was great to see meaningful relationships being formed between the residents and nursery children ”

The residents at Elm Bank care home in Kettering got creative with their planting skills with dazzling potted flower displays We all understand the importance of life enriching activities that help keep our mind and our bodies active Many of the residents at Elm Bank care home would have been gardening enthusiasts and others perhaps never had the opportunity to try their hand at gardening The sun was out the birds were singing and the early risers at Elm Bank care home had their gardening green fingers at the ready to create some glorious potted displays After all the potting was completed the residents all enjoyed a lovely warm cup of tea and chats a truly enjoyable spring morning

Wakefield Care Home Celebrate New

Eco-Friendly Initiatives on Earth Day 2024

2024, HC-One homes (including Snapethorpe Hall) supported the 2024 Food Waste Action Week (18 – 24 March) There are also ongoing commitments by the care provider to reduce the levels of food waste across all of its care homes HC-One also provides residents (with dietary preferences) a choice of nutritious vegetarian and vegan meals to further reduce the organisation’s environmental impact

Gary Reed Director of Property at HC-One commented:

“I am excited about HC-One’s future as we incorporate more sustainable initiatives across our care homes We are looking to invest in a mix of proven technology alongside innovation across our care homes to help us move towards achieving Net Zero Carbon

Kate Ward Head of Procurement at HC-One said:

“We are committed to the long-term sustainability of our business operations and 2024 will see us roll-out further green initiatives We continue


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has been out and the birds singing, it was just nice to be out in the fresh air surrounded with smell of beautiful flowers To see the engagement of on the faces of the residents is truly heart-warming Our varied life
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delivering personalised care across its care homes and hospitals Elm Bank provides residential and dementia care for residents from respite care to long term stays Elm Bank Care Home Residents Created Pots of Joy Putting Their Planting Skills To The Test HC-One s Snapethorpe Hall Care Home in Wakefield West Yorkshire have celebrated Earth Day on April 22 2024 by highlighting several of its eco-friendly projects The initiatives include adding solar panels to the home s roof to facilitate renewable energy; installing electric vehicle (EV) charging points to support sustainable transportation; decarbonising the home by removing gas appliances from the kitchen; and replacing gas tumble dryers with innovative air source heat pump dryers Further measures will include the addition of new boilers and a modern LED lighting system to aid energy efficiency and the implementation of enhanced loft insulation and lagging within the plant room as well as new window seals to further reduce heat loss following on from a full thermal imaging survey of the building Throughout 2024 Snapethorpe Hall will continue to implement measures to reduce their impact on the environment Over recent months HC-One s wider sustainability focused projects have included joining forces with its print suppliersMT Printand Premier to support theWoodland Trustin the creation of a new woodland near The Mersey Forest in North Cheshire 100 people from companies across the UK planted over 3 000 native saplings to aid woodland creation and enhance biodiversity In October 2023 HC-One partnered Hey Girls – an award-winning period product social enterprise – to support colleagues across its homes and Darlington support office with environmentally friendly disposable and reusable period products In March
Sheila, a resident at Elm Bank said, “We have all enjoyed being outside in the warm sun it was nice to be able to do some gardening again I really want to do this again thank you so much
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Specialist Neurologic Music Therapy (NMT) is now available as part of a multidisciplinary therapy offering at Queen Elizabeth’s Foundation for Disabled People (QEF) in Surrey One of the expert services the charity provides Care and Neuro Rehabilitation supporting people in rebuilding core skills after an acquired brain injury, stroke, spinal injury or neurological illness

From April, neurologic music therapy will be delivered in partnership with CHROMA, the leading arts therapies provider It will be available alongside physiotherapy psychology speech and language therapy and occupational therapy at the charity’s Care and Rehabilitation Centre

Music connects and activates areas of the human brain creating an automatic response, so a pre-existing love of music is not necessary for NMT to be effective This allows unaffected parts of the brain to be used to re-learn functions such as movement or speech, creating new neural pathways

It is a gentle way to approach and increase engagement with therapy and will be especially useful for those who are struggling to make progress in their day-to-day therapy sessions and those struggling with low mood

Using a series of music-based interventions that are informed by the neuroscience of music and neuro rehabilitation it can help to address functional changes for people with neurological disorders Melody rhythm and beat can all be used to stimulate shape and change the flow of movement speech and cognitive skills Rhythm can be especially effective as it provides a metronome ‘structure which can help to regulate speech patterns and the speed and flow of the process of walking

Jenny de Canha Head of Clinical Services at QEF’s Care and Rehabilitation Centre says; “Neurologic music therapy is a great addition to our therapy provision allowing for alternative rehabilitation practices to be considered for our clients I am excited to be working with CHROMA and look forward to how their expertise may influence client outcomes and goals

Initially available as a 6-month pilot project thanks to funding from The National Lottery Community Fund and The Community Foundation for Surrey The aim is to work with

Milestone plans which will see the delivery of a 75-bedroom, highly sustainable care home in Harpenden Hertfordshire have been approved by councillors

The state-of-the-art development is being brought forward by care home provider Oakland Care It becomes the 11th addition to the business growing portfolio of care homes across the South East and London This reflects their leading reputation for care giving exemplified by their recent rating as one of the UK’s Top 20 Medium Care Home Groups for 2024

Oakland Care are a carbon neutral care home group well recognised as the ‘greener choice’ of care homes in the UK for their pioneering approach to sustainability The new care home is their most innovative and sustainable to date and will be powered by 100% electricity

125 solar panels will be installed to generate power for the care home whilst air source heat pumps will help heat the building via an under-floor heating system The Harpenden care home will be Oakland Care s first home to be powered by renewable energy that does not connect to the gas infrastructure grid

As part of the transformative plans 12 EV charging points will be delivered supporting the ongoing electrification of the transport network Meanwhile, a wildlife garden area is also included in the plans to promote and support biodiversity

Through these efforts Oakland Care are aiming to deliver a carbon neutral, net zero home which is certified Excellent by BREEAM the world s leading sustainability assessment method for buildings and organisations

Alongside these industry-leading green features the new care home will offer residents fully equipped accommodation and amenities such as café bistro, hair salon, activity room, library, quiet lounges, and a multi-function central courtyard

Construction is set to commence in June 2024

Joanne Balmer BEM Chief Executive Officer of Oakland Care said:

“This is a major milestone for Oakland Care and one I am incredibly proud of This achievement is testament to the outstanding efforts of all those we have worked alongside to get the project to this point and I am delighted that we have

be able to expand our portfolio of care homes is also a sign of our continued progress as a care provider We have become well-recognised for the outstanding care we deliver to our residents and look

She said: “The reunion was lovely So very heartwarming We have seen them come together and reminisce about their history I don t think any of us at Prestbury House have ever had a situation where friends have reconnected after so many years – to then be back together under the same roof

I supported Anna hugely with her move and this really has sparked a new sense of identity for her Life had taken them in different directions but they have found each other again!”

Darcie added: It s easy for people to feel like they can lose their identity when they move into a care home, so we strive to ensure our residents feel like this is their home and they feel independent We want our residents to hold onto their memories and to keep their history alive

This friendship is so lovely and we have spent lots of time discussing Anna and Mary s past Reuniting people and reigniting those memories is a huge part of what we do – and this story was such a lovely surprise!”

now received planning permission for this scheme The new care home in Harpenden will be our most innovative adventurous and sustainable yet and will act as a blueprint for our future homes It demonstrates a big step forward against our environmental strategy and is further evidence our industry-leading approach to combatting the climate crisis “To
PAGE 26 | THE CARER DIGITAL | ISSUE 191 Opeque can assist in reducing energy bills complying with legislation managing health and safety and achieving a sustainable operation Over years Opeque has worked with various industry sectors from tyre manufacturing to laundries schools to hotels and hospitals to care homes, optimising their manufacturing procedures and facilities management Applying industrial engineering principles we address productivity resource efficiency quality control health and safety and asset management bringing people utilities equipment and buildings together to realise product excellence We have worked with many care homes to provide laundry services and water hygiene and it is from these close relationships that we believe we can further assist your CARE HOME to reduce operating costs Call or Email NOW: 07831 873355 email admin@opeque com or visit www opeque com See the advert on page 6 for details Reduce Your Operating Costs!! Two long-lost friends who first met at a ladies’ club have been reunited after 30 years in a care home in Macclesfield Anna Jeffrey and Mary Braddock became close friends at the Inner Wheel Macclesfield club, spending lots of time fundraising together, but lost touch around 30 years ago However the pair become reacquainted when they ‘bumped’ into each other at Prestbury House Care Home Mary aged 95 moved into the home owned by Porthaven Care Homes seven years ago following her dementia diagnosis Her 92-year-old best friend Anna made Prestbury House her home in November 2023 Anna said: “I was coming through some double doors at the home and just as the care worker pushed the door there was a lady at the other side who I recognised It was Mary Our two faces literally almost touched each other “I said to her ‘you’re Mary’ and she just said, ‘yes, my name is Mary’ I knew she recognised me but my name didn t come to her lips It was incredible I was very very happy She looks exactly the same Darcie Howard client services manager at Prestbury House spends a lot of time with both Anna and Mary Since the pair have reconnected they regularly enjoy dinner and afternoon tea together as well as flower arranging which they both used to love
Oakland Care Secures Approval for Highly Sustainable Care Home in Hertfordshire
20-25 clients a month who are in the service for a minimum of 6 weeks Initially available during 1:1 therapy sessions there will also be the option to set up group sessions at a later stage in the pilot so more people can benefit Daniel Thomas, Managing Director at CHROMA says; “We are delighted to be working with the QEF team and grateful for National Lottery Funding making it possible to do so QEF have a long history of being an outstanding provider of neurorehabilitation and their passion for excellence underpins this new partnership We are looking forward to this being the first 6 months in a long and sustained clinical partnership, based on great outcomes for their clients Robust outcome data will be collated for all clients involved in the pilot project with a view to demonstrating the positive impact NMT has on supporting clients to achieve their therapy goals and to hopefully extend funding for the NMT programme at QEF Visit www qef org uk/professionals/crc to find out more about QEF’s Care and Rehabilitation Centre Email neurorehab@qef org uk or call 01372 84 11 11 to discuss referring someone with funding to the service
From Ladies Club to Care Home: Unlikely Reunion Brings Joy to Two Long-Lost Friends
Disability Charity Offers Neurologic Music Therapy To People With Acquired Neurological Disabilities

Voyage Care Welcomes Rachel Reeves MP to Highlight the Impact of Great Care and Support

Voyage Care provider of care and support for people with learning and physical disabilities brain injuries autism and complex needs across the UK - has welcomed Leeds West MP, Rachel Reeves, to one of its West Yorkshire residential care homes

Ms Reeves visited Summerfield Court, one of Voyage Care s specialist brain injury rehabilitation services in her local constituency Bramley She met with those living at the home and their support workers to discuss how the support provided enables them to live the life they choose

Voyage Care colleagues spoke with pride about their Headway Approved Provider status and discussed the importance of adequate funding for social care services in Leeds - highlighting how some individuals in local communities can face a postcode lottery accessing the support they need to live happy and healthy lives

Ms Reeves also met with Gary Franklin Service Manager at Summerfield Court who gave a tour of the home and discussed some of the wider issues affecting the sector with the MP

Despite delivering lifechanging outcomes for those supported the adult care sector in the UK continues to face a lack of funding, inequality and ongoing recruitment and retention issues, with a recent Skills for Care report showing that there are currently around 152 000 vacancies nationwide with a turnover rate of 28 3%

To help tackle these issues Voyage Care is campaigning to raise the status of those working in the adult

Little Bear, Big Gesture

A retired Carer who worked in a Standish-based home has continued her vocation by making Memory Bears for families of those who have passed

Diane Cann a former House Assistant at Worthington Lake Care Home a dementia specialist home which is part of the Millennium Care Group, left her post in November after more than four years at the home

Worthington Lake Care Home is part of the Millennium Care Group which has five homes across Lancashire and Greater Manchester

Having built close relationships with the home s residents and families she has continued to support them after the loss of a loved one

A Memory Bear is a special teddy made from the clothing of a loved one who has passed away They can provide comfort and be made from a multitude of items

Diane has made three bears in total most recently making one for the family of Norma Richardson a resident she had a great relationship with who sadly passed in January:

social care system to ensure there is parity of esteem with peers in the NHS In addition to the creation of a national register of social care workers, Voyage Care is also calling for a more consistent social care commissioning model across all local authorities to ensure that the individual needs of those requiring support are met in all cases, regardless of who is funding their care and where they live Shaun Parker, CFO at Voyage Care, said: “We were very proud to welcome Ms Reeves to Summerfield Court and I know that all the team and those we support appreciated the opportunity to share their stories and discuss wider adult social care sector issues with her The people we support are at the centre of everything we do which is why it is essential that the sector has the necessary support to ensure people are empowered to live their lives to the fullest

“By discussing the key issues facing adult social care in the UK we hope to drive positive change and ensure high quality support is accessible to all who need it ”

Rachel Reeves Leeds West MP said: “It was a pleasure to visit Summerfield Court to see the excellent work that is taking place to enable individuals to have independence and autonomy over their lives

We know that the adult social care sector is currently facing a number of challenges and by working together with organisations such as Voyage Care, we can try to tackle these and ensure everyone gets the support they need regardless of their circumstances

Diane said I do a bit of sowing but I have never made anything like this before A couple of the girls asked me at home so I thought why not? “The family’s responses have been great they ve been overwhelmed I don t do it for praise, I do it for them I try and personalise the bears Norma loved wearing jewellery so has a pearl necklace

“Right from Norma coming in we just clicked She was an emotional lady and she loved telling me about the cruises she’d been on I have a lot of experience with dementia you get to know people and how they re feeling and it was great getting to know her

Trudy Murray Norma s daughter said

I was really made up it was lovely She chose all the jumpers that my mum wore her favourite ones and even personalised it with some little pearls I was really pleased The bears just sitting on my bed at the moment it s so special

“My mum was at Worthington for about two and half years, she really liked Dianne who really looked after her when she moved in There s even a photo of them sitting on a bench together my mum loved her!

and keep us and their Mums on their toes!”

General Manager Paula Colman of Hickathrift House Care Home said: “We were thrilled to relaunch the Toddler Mornings to support the local community our staff with children and the residents at our home We always love our young visitors This

Our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical mental and spiritual activities tailored to residents’ interests and abilities

Hickathrift House Care Home is run by Barchester Healthcare one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and

Relaunch of Toddler Mornings
Hickathrift House Care Home in Marshland St James Wisbech have relaunched their monthly Toddler Morning On Saturday the 20th of April 2024 residents and staff welcomed a group of parents and their toddlers and babies who live locally to enjoy a morning of music games and activities with residents of Hickathrift House The parents and toddlers enjoyed singing along with residents to their favourite songs such as Wind the Bobbin Up’ and ‘The Wheels on the Bus’ whilst tucking into their favourite juices and biscuits provided by the Hickathrift Hospitality Team Each Toddler Morning will be themed and supported by residents and this month was St George s Day which included colouring and creating shields Hickathrift House s Activities Coordinator Emily Jackson runs the monthly Toddler Mornings with her daughter Rosa Emily said “It’s been wonderful that Rosa can be involved in where I work and meet the residents On the other side it s lovely that the residents can see her grow up They are all like her adopted grandparents I feel very supported as a mum at Hickathrift” Jean a resident at Hickathrift House said I just love seeing these children laugh and play so nicely together They are all full of so much character I love seeing Rosa regularly and what a pleasure it is to welcome the others here too! They sure do make us all smile
Additionally sparks
Fair ”
allows toddlers to mix with
generations and enjoy activities in a safe informal and
beautiful memories and engagement for residents at
House We look forward to welcoming more parents at our next
Morning on Saturday 18th May from 11 am which also falls on the day of
long term stays Welcome Surprise at Scarborough Home as Furr y Friends Come to Visit Residents A Scarborough home had some furry visitors as members of the Butterwick Alpaca Retreat came to the home Alpacas Sunny and Sandstorm Rabbits, Pickles and Pom Pom and Guinea pigs Peanut and Grillo came to see the residents at MHA Priceholme and provided an entertaining visit They visited the home along with their owners Anna and Chris Ramsey One of the lounges in the home, which provides residential care for up to 32 people, was where the residents were stroking, feeding and holding the animals Pippa Lees administration manager said: We found the Butterwick Alpaca Retreat on social media and they have been before but not with as many animals Having so many animals come to the home was a delight and it couldn t have gone any better “It’s always nice to see the reactions of residents when we have animals visit The residents loved it they had a great time and we are already looking to book them again “Some of our residents would have been animal owners themselves so for them it s a reconnection with their past Not just the residents but the staff really enjoyed having the animals at the home “All the animals were really well behaved and trained and it was a pleasure having them at the home ”
hospitals Hickathrift House Care Home provides residential care and dementia care from respite care to

Thanks to the wonderful generosity of its supporters charity Friends of the Elderly, has raised a staggering £18 084 through its Winter Appeal –every penny of which goes towards providing grants to help older people who are living in financial hardship

The cold and isolating winter months have been challenging for many older people but thanks to the kindness of all those who donated we have been able to help many older people who were struggling It’s wonderful to hear that since receiving help 81% of our grant recipients told us they feel less stressed and anxious,” said Miriam Willmott, Friends of the Elderly s Senior Grants Officer

One grant recipient was 73-year-old Melissa* who lives alone and was struggling with two windows in her house that were causing a bitterly cold draught “My windows were starting to deteriorate and were rotting the condensation constantly forming on these single glazed windows was creating damp throughout the frames and resulting in black mould said Melissa

Melissa was not just worried about her rising heating costs but she was also very concerned about the effect of the damp and cold on her health and wellbeing “I was concerned about draughts, owing to lung challenges since a lung operation I had last year Melissa continued Friends of the Elderly provided a grant of £400 to help Melissa pay for two new windows in her home

which are sturdy and double glazed The grant has made me feel relaxed and secure in my home I am no longer worried about when the windows are going to fall out completely – the windows I have now are strong and they will see out the rest of my life,” added Melissa

Helping older people like Melissa is the

focus of our Winter Appeal Our appeals are tremendously important and vitally imperative as they allow us to support and help many older people and make positive changes not only to their physical and mental wellbeing but also to their everyday lives especially through the dark, damp, cold winter months,” added Mark Wilson, Friends of the Elderly s Chief Operating Officer “Of the 330 grants we awarded to recipients this winter, we were able to help 29 older people have a warm bed so they didn t have to sleep on the floor or without a duvet ” continued Miriam “We also supported 94 people with heating costs to keep them warm and funded 16 repairs to provide people with a safe and insulated home We also provided financial help to fix broken boilers and new carpets for insulation ” I am delighted with my new substantial double glazed windows the grant was a Godsend I could not have afforded to replace the windows myself,” added Melissa Friends of the Elderly would like to say a huge thank you to everyone who donated and helped improve the lives of a number of older people this winter , ” concluded Miriam Friends Of The Elderly Raises Over £18,000 To Keep Older People Warm, Comfortable And Safe During The Winter Months Porthcawl Care Home Resident and Dog Lover’s Dream Come True Dilys Waddington who lives at RMBI Care Co Home Albert Edward Prince of Wales Court, in Porthcawl, has always been fond of dogs She has owned dogs all her life, and has bred and groomed many others Once her daughters had grown up Dilys took on grooming lessons and ended up grooming her own dogs and other people’s for years She really enjoyed grooming labradors West Highland terriers and particularly poodles How much I miss it! she told Nicola Osborne one of the Activities Coordinators at Albert Edward Prince of Wales Court, who also loves dogs “If I were still able to groom, maybe we could even open a business together!” “When I heard that I made up my mind I had to make this happen ” says the Activities Coordinator When she said she liked grooming poodles I immediately thought of my own dog Dolly Parton ” Soon after Nicola took her bichon frisé to Albert Edward Prince of Wales Court along with some specialised grooming equipment Dilys was able to put her skills into practice shaping the affectionate dog s fur like a bonsai master pruning minuscule branches “I’m amazed at all of the equipment that I have,” she said with a wide smile Back in the day I only had a hand-held drier and a pair of clippers! “It was like a duck to water She’s still so knowledgeable!” adds the Activities Coordinator Read all the latest stories online at: Visit The Carer website to see all the ver y latest news and developments from the care sector as it happens! @TheCarerUK @TheCarerUK recommends/signup Sign up to get the latest stor ies delivered directly to your email at:

Former Premier League Player Visits Coventr y Home Along with Special Guest

Coventry City may not have won their Semifinal clash with Manchester United on Sunday, but they did win the hearts of many, including staff and residents at a Coventry home

Former Sky Blues defender and current head of community David Busst and his colleagues from Sky Blues in the Community visited MHA Charnwood House

The home provides residential dementia care for 65 residents

The visit took place prior to their semifinal clash which residents watched together in one of the lounges at the home with their Coventry City football shirts scarves and flags

David was accompanied by John Szyndler Mental Health and Well-being Manager and his PAT dog Winnie

The residents had a wonderful time mingling with the former premier league defender but it was Winnie who got first prize for popularity on the day

Ellen Bishop activity coordinator said: “ Most of the residents here are Coventry City fans so when we told them what was happening

they were really excited

“Not long after I joined the home, I arranged a residents meeting where we spoke about how we can engage the residents family members into the activities we do and make them community focused

“One of the resident’s family members knew John and that’s how the connection was made

The visit went really well David and his team interacted with residents and spoke about his time as a player amongst other things

Winne was an absolute star really well behaved and the residents really enjoyed the day

We all watched the semi final together and even though the result didn t go our way, it was a splendid game

David Busst shared the sentiment adding: Football has the power to bring people together and we saw that today

It was great to see all the residents and have a chat about football and listen to some of their own stories and interests

Multi-Talented Queen Jean, Age 104, Finally

Gets Her

Multi-talented Georgina ‘Jean’ Pendregaust finally gets to celebrate her 100th and 104th birthdays at the same time!

Sadly the lockdown caused by the pandemic meant her 100th birthday four years ago had to be celebrated through social distancing And her 104th birthday party at the start of April had to be postponed due to illness at the care home she has lived at for the past five years

Thankfully now she is gearing up for a double party soon! And Mayor of North East Lincolnshire Councillor Steve Beasant will be attending to help her celebrate Georgina, or Queen Jean as she is affectionately known by her care home friends has led a full and colourful life in and around Grimsby and is showing no sign of slowing down

Queen Jean is one of seven children and with husband Jim had two children Stephen and Jennifer She now has three granddaughters two great-grandsons and one great-granddaughter

In the year of her birth (1920) the Treaty of Versailles was signed which effectively ended World War I women gained the right to vote in the USA and experiments in radio broadcasting were made from the Marconi factory in Essex

Queen Jean has lived through 26 UK Prime Ministers, 19 US Presidents, nine Popes and five British Monarchs Also born in 1920 were Pope John Paul II, actor Mickey Rooney and author Ray Bradbury

In the entertainment scene Mary Pickford and Douglas Fairbanks were married in 1920 effectively becoming the first Hollywood power couple

Outstanding Approach Wins Care Award For Wiki

A 21-year-old care worker from Taunton has been awarded her home’s first ‘Recognition Award’ for being an outstanding member of the team at The Rectory

A recent graduate of the University of London where she gained a BSc in clinical psychology with Royal Holloway Wiki started working full-time at The Rectory last May having worked there part-time over the previous three years while studying for her degree

Abbie Foster manager at The Rectory said: Wiki is an amazing team player highly motivated loved by everyone and most importantly she s just wonderful with our residents

Our new Recognition award which will be presented monthly is designed to acknowledge outstanding effort and Wiki is a worthy first winner

“She gets on with everyone the residents love her and she has a really positive relationship with all her co-workers

Wiki understands what it takes to be an excellent carer and she can always be relied

on to get any job done to the highest standard

“She has all the qualities it takes to make a real success of a career in care and we’re so glad to have her working with us

Wiki is looking to further her career in psychology by applying for masters psychology apprenticeship which will lead to further education into a doctorate in psychology

Wiki said: I originally heard about the job at The Rectory through a friend and as soon as I met Abbie other members of the team and some of the lovely residents I knew it was somewhere I’d enjoy making a positive contribution

Working full-time here I m learning so much and the experience is totally reinforcing my desire to follow a career in the care sector

“I love knowing that what I do during my working day helps our residents to feel looked after keeps them safe and comfortable and ensures they have a really good quality of life – which is exactly what they all deserve!

Rob Plans To Take To The Skies In Tandem Skydive To Raise Charity Funds

Care home carer and gardener Rob Wilcox is planning to jump out of a plane in a tandem skydive to raise money for charity in memory of his father

Rob, who is part of the team at Alex Wood House care home in Cambridge has always found joy in his work His days are filled with nurturing the residents and tending to the gardens at the Arbury home

Despite his busy schedule, Rob has always harboured a secret wish – to experience the thrill of a skydive For his birthday his wife made that dream a reality by booking him a skydiving adventure Rob s said his anticipation and excitement is building as the date May 18th approaches

He's not just looking forward to the adrenaline rush of freefalling from the sky but also to the opportunity to

100th and 104th Birthday Parties!
make a difference in the lives of those affected by heart disease The jump is in support of the British Heart Foundation a charity with personal significance Rob s father tragically passed away from a heart attack at the young age of 52 when Rob was just 23 In memory of his father Rob has dedicated himself to raising funds for heart health initiatives and he hopes to raise £1,000 through the skydive Rob s commitment to charity work isn t new For his own 50th birthday back in 2019 he embarked on a fundraising journey with his son Together they embarked on a gruelling Vietnam to Cambodia cycle ride and Rob was also sponsored to shave his head At Alex Wood House Rob has initiated a gardening club where residents pot plants and herbs fostering a sense of community and purpose Over the past two and a half years, he has found great fulfilment in his role, knowing that he s making a positive difference in the lives of others both in his working life and beyond You can find Rob s fundraising page at Just Giving https://www justgiving com/page/robert-wilcox-1706008523946
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THE CARER DIGITAL | ISSUE 191 | PAGE 31 NUTRITION & HYDRATION Nutrition and Hydration Week was earlier this month Food procurement experts allmanhall s dietitian Tess Warnes shares a menu of ideas for year-round inspiration BREAKFAST: Including protein in breakfast can help our increased protein requirements as we get older: Pancakes (add protein powder to the mix) with fruit Greek yoghurt and flaked almonds Porridge topped with Greek yoghurt chia seeds and berries Tofu scrambled on toast Breakfast burrito wrap with beans egg avocado SNACKS: Especially if appetite is generally low, make things available throughout the day to encourage consumption of a wider range of nutrients Nutritious snack ideas could include • Cheese scones Cheese and crackers Hummus with pitta bread Peanut better on toast Avocado on oat cakes Savoury muffins Greek yoghurt with fruit Dried fru t and nuts Including more fruit is important to increase fibre and prevent constipation as well as contributing important nutrients in the diet Fruit kebabs are another fun snack! DRINKS: Mild dehydration can impact balance concentration and energy levels Longer term dehydration can lead to urinary tract infections renal disease and kidney stones As we get older we might not recognise the thirst in the same way To encourage residents to drink more: Use a drinks trolley giving plenty of choice • Encourage keeping a bottle or cup nearby All fluids count including those containing caffeine • Smoothies are great for increasing nutrients as well as fluid Try adding ingredients to boost energy and protein such as Greek yoghurt Remember that fluid can be taken through foods with higher water level contents such as fruit & vegetables Read my blog to find out more about hydration allmanhall are proud partners of the NACC and award-winning experts when it comes to food procurement and consultative support Find out more https://allmanhall co uk Food Procurement Experts, allmanhall are Supporting Nutrition and Hydration in Care Homes SUPPLYING PREMIUM COFFEE MACHINES & PRODUCTS WWW.MOORCOFFEE.CO.UK 01409 231166 MOOR COFFEE LTD One Touch Machines for Ease of Use Moor Coffee Ltd. Our Independent coffee company specialises in coffee machines coffee beans brewing equipment throughout the UK With over 25 years experience in the beverage vending industry We understand that choosing a new coffee machines can be difficult - bean to cup - instant machine what is right for you? That is where our dedicated team can offer help & advice with our knowledge gained by our time in the industry we can guide you to finding the right solution for your care home enabling you to supply quality drinks for your clients visitors and staff Machine accessories can be added to create a complete model and once you have chosen your machine we will deliver install and train you and your staff After-sales support is taken seriously so we provide you with a comprehensive back-up service with regular customer contact a range of point-of-sale material and a fully equipped service department We can offer a range of purchase options Call us now on 01409 231166 or visit www moorcoffee co uk PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

free from the usual worries associated with heating maintenance and repair Website www swiftresponseltd co uk Phone number 0800 577 0026 Email swiftresponseltd@gmail com See page 11

MOWOOT II - a revolutionary non-invasive solution to chronic constipation

PRODUCTS AND SERVICES Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room, creating an intuitive heating schedule When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range Swift Response Ltd is leading the way in the heating industry across England and Wales offering bespoke care plans tailored to meet the needs of both commercial and domestic clients Central to Swift Response's ethos is providing a 'worry-free' maintenance experience marked by reliability and affordability with prices starting from a modest £25 per month The firm is celebrated for its cost-effective solutions designed to ease the financial strain on its clientele This approach not only renders essential heating services more accessible to a wider audience but also offers peace of mind to customers reassured by the transparency of costs Swift Response sets itself apart with a commitment to personalised service Acknowledging the distinct needs of each customer Swift Response delivers tailor-made solutions that ensure maximum heating efficiency and comfort This personalised touch not only enhances the customer experience but also ensures more and efficient problem resolution by offering individual account managers for commercial clients In essence Swift Response is redefining heating maintenance across England and Wales with its clientfocused plans By combining affordable pricing starting at £25 per month a pledge to hassle-free service and a customised approach to customer care Swift Response guarantees its clients a warm comfortable environment
Swift Response Ltd
Developed by doctors and other healthcare professionals the MOWOOT II mechanically performs gentle abdominal massage that speeds up intestinal transit in people suffering w ic constipation Clinically proven, effective, sa ing and easy to apply, the MOW Abdominal Massage Therapy Sy relieves troublesome constipatio the sufferers the freedom and enjoyment of a healthy life Comfortable when used the MOWOOT II treats and manages chronic constipation in people with spinal cord injuries multiple sclerosis and Parkinson s Disease Gentle abdominal massage with MOWOOT II helps the menopausal and post-menopausal women and the older and elderly people experiencing idiopathic chronic constipation In clinical studies the MOWOOT II was found to increase evacuation frequency soften stools improve regularity reduce gasses and bloating and relieve abdominal discomfort Just 10 to 20 minutes per day of relaxing abdominal massage therapy with the MOWOOT II produces evident improvement Significant results are experienced few days after the first treatment Regular usage of the MOWOOT II ensures lasting relief and better quality of life MOWOOT II for simple safe and effective relief from chronic constipation! Win Health Medical Ltd - 01835 864866 –nfo@win-health com - www win-health com See the adverts on page 3 and the front cover C&S Seating Ltd C&S Seating Ltd have prov ded postural control equipment to residential homes hospices medical equipment services and NHS trust hospitals nationwide since 1991 With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material These rolls are used to control posture and position of the body in either supine or side lying Our Knee & Leg support wedges are available in 2 sizes C&S Seating Ltd is the sole manufacturer of the Alternative Pos tioning Support – also available in two sizes which has removable side cushions and middle pommel for when more control of the abducted lower limb is required Our popular and vibrant range of Soft Knit covers in a choice of 5 colours provide a softer alternative ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort Contact us on 01424 853331 or visit www cands-seating co uk to request or download a brochure pricelist or order form request an individualised quotation speak to an advisor or to place an order See the advert on page 6 MOWOOT II for Constipation-Free Life The range exclusive to Grahame Gardner incorporates cutting-edge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort The garment fabric which is 65 per cent polyester and 35 per cent cotton is incorporated with innovative Micro-fresh® technology at point of manufacture The antimicrobial technology not only kills 99 9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99 2 per cent With wash resistant antibacterial protection Micro-Fresh® also boasts odour prevention providing longer lasting freshness for the wearer The scrubs are hypoallergenic gentle on skin and vegan friendly The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim the trousers are available in core colours Navy Bottle and Black Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour The scrub top design features multiple pockets including two waterproof chest pockets and a wearers right hand hip pocket which also has a pen divide and an elastic loop for a clip-on hand sanitiser The trousers have a drawstring waist and also side and a back pockets The range is exclusively available to purchase here: www grahamegardner co uk/healthcare/ microfresh-scrubs html www grahamegardner co uk info@grahamegardner co uk See the advert on page 5 for further details Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® SecuriCare For over 30 years SecuriCare has been supporting Care organisations and the people they care for by providing consultancy and training to help prevent and manage behaviours that challenge service delivery Our training is a blend of online and classroom-based sessions that provides a bespoke person-centred approach focused on reducing incidents of challenging behaviour and the use of restrictive interventions SecuriCare is a British Institute of Learning Disabilities-Association of Certified Training (BILD-ACT) Approved Restraint Reduction training provider an Institute of Conflict Management (ICM) Quality Award Centre; and an ISO 9001:2015 Certified Organisation Our training programmes are developed following an extensive training needs analysis to ensure we fully meet your organisation’s training needs SecuriCare also offers training to manage incidents that require clinical holding to assist with administering care and medical interventions The SecuriCare Soft Mitt System provides a safe and secure alternative to prolonged physical intervention and can also help prevent self-harm SecuriCare now offers a Franchise opportunity to those working in care As a SecuriCare Franchisee you will be your own boss and we will provide you with the training mentoring and resources to enable you to deliver the SecuriCare product range You will be fully supported in your career as an expert trainer in this exciting and rewarding area of work For more information or to discuss your training needs, please contact us for a free and no-obligation training need analysis: E: trainers@securicare com T: 01904 492 442 W: www securicare com or see page 7 for details Watch your resident s eyes light up when the trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 23 Ser ve in Style with Euroser vice Trolleys Blueleaf Care Launches the Integra-Mat Mattress to Alleviate and Prevent All Grades of Pressure Sores Blueleaf Care, the nationwide business that helps care homes deliver better outcomes has launched a new pressure care mattress suitable for all pressure sores from Grades 1 to 4 and can be used as a static or a fully dynamic alternating therapy mattress for high-quality care The Integra-Mat which is available to care homes exclusively through Blueleaf Care and augments the company’s existing Universal Therapy System (UTS) is a therapeutic support system which provides the best in comfort function efficiency and clinical excellence in line with best practice guidelines Described as a hybrid step-up step-down mattress system the Integra-Mat can be used as a static mattress or it can be stepped-up to support the active prevention or treatment of painful pressure sores and ensure residents who do experience them remain as comfortable as possible Over 700 000 people in the UK suffer from pressure sores almost all of which (95%) are avoidable with the right care and equipment For residents requiring Grade 1 pressure care the air mattress fully inflates in static mode with the foam mattress on the top surface under the cover; for Grades 2, 3 and 4 the air mattress cells or air pockets, fully inflate and deflate around the pressure sore in dynamic alternating mode This action mimics residents natural sleep movements to optimise the flow of blood and air to the affected area The integral foam mattress can be stowed underneath the cells if needed for Grades 3 and 4 to create a full mattress system with maximum therapeutic hyperaemia Additional features include: Auto Weight which automatically weighs the patient and adjusts pressure accordingly removing the need for manual intervention; Auto Upright which automatically optimises pressure when the patient is sitting up; and Auto Firm which adjusts the system to static maximum inflation to allow for nursing and care procedures Importantly there are no external pumps hanging from the bed that can hinder carers and an ultra-rapid CPR (cardiopulmonary resuscitation) valve readies the mattress for chest compressions To discover more about the Integra-Mat please visit https://store blueleafcare com/product/pr766266integra-mat-auto-dynamic-mattress-system Dignified Dining Make sure everyone is looking stylish dignified and elegant at mealtimes Care Designs smart range of adult clothing protectors incorporate the waterproofing functionality of a bib but with the style of fashionable clothing accessories They are soft-feel highly absorbent waterproof quick drying and are available in a wide range of colours Our Tabard Style Adult Bibs with pockets are made with our professional grade PRO80TM fabric which is strong long-lasting waterproof and washable up to 60OC Get 15% off now by using code CARDESIGNS15 at our web-shop check-out! (Offer ends 1st June) Website www bibetta com E-mail enquiries@bibetta com Tel: 01223 840236 See the advert on page 13 PAGE 32 | THE CARER DIGITAL | ISSUE 191

No obligation
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by a Meiko
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facility before
Call 24 Hours 03452 999 999 CONTACT US FOR MORE DETAILS
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machine life saving money

preventative maintenance Proper servicing extends

Reduce energy bills by preventing limescale build-up in machines – 1 mm of limescale can increase energy usage by 11%

Angloplas are

healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas range

are produced in the world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli Legionella, Salmonella and mould by up to 99 99% For non-clinical environments

Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags

You can order Angloplas products directly from its website by going to www angloplas co uk

INFECTION CONTROL PAGE 34 | THE CARER DIGITAL | ISSUE 191 CUT COSTS WITH A STRATEGIC APPROACH Sluice rooms are the front line defence against infections (HCAIs) in care homes But buying the right sluice equipment and getting optimum performance from it requires a strategic approach Balancing sluice room performance and costs should never mean compromising – not when safety is at stake There is also the matter of CQC ratings Refurbishing sluice rooms replacing machines or creating new facilities should be part of an all-encompassing strategy that maximises machine reliability and minimises expenditure That means factoring in costs for the whole operational life of the equipment not just the initial purchase price and ad hoc repairs Think about the lifetime cost of running each machine This strategic approach means working with a world-class manufacturer – such as DDC Dolphin – that can: Recommend the best bedpan washer disinfectors and medical pulp macerators for your requirements Customise machine software to reduce energy consumption and improve performance Offer complete sluice room builds and refurbishments, including hospital-grade flooring and wall cladding –replacing older materials that could pose an infection risk Provide robust 304 and 316 stainless steel sluice room furniture for easier cleaning and improved hygiene Cut the cost of repairs (and fix machines faster) with planned
compliance TRUE COST OF SLUICE MACHINE BREAKDOWNS Decades of experience tell us that the true cost of a machine breakdown averages £633 (assuming there is no service contract in place) This average cost is based on: call out charge £217 labour £116/hour parts £300 With proper planned preventative maintenance delivered through a pre-agreed service contract the cost of a sluice machine breakdown can be cut to just £347 – a 45% reduction in cost And the machine will be fixed faster – within 24 hours rather than 72 hours That’s a crucial consideration because the objective is to maximise uptime so the machine can do what it does best – protecting everyone in the care home and wider community from infections Use of scale inhibitor and proper servicing/maintenance will extend the operational life of the machine A well maintained bedpan washer disinfector will last much longer – at least 10 years – compared with around seven years for a machine that has been serviced less regularly And the poorly maintained machine will inevitably have had more breakdowns Both these factors will have a substantial impact on a machine s whole of life costs Contact DDC Dolphin for more information 01202 731555, info@ddcdolphin com, www ddcdolphin com How To Maximise Sluice Room Performance And ROI With over 30 years of experience, CWE can help you provide safe water systems for your care home, including: • Water sampling • Legionella compliance • Asset inspection – tanks, calorifiers etc
Offer chemical plans that cut the cost of bedpan washer/scale inhibitor and macerator disinfectant by up to 15% Maintain all sluice machines not just their own models – cutting the cost of callouts and reducing the time spent waiting for engineers Give you full visibility of the condition and requirements of all your sluice room assets 24/7 with a unique online portal This also reduces time spent on CQC
• Remedial
spa pool testing Tel: 01844 347678
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Help Reduce the Risk of Cross
a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are more importantly, built knowing the control of healthcare-associated infections
are a priority
of dispensers
Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry The company gained engineering and further management knowledge when David Hunt joined in 2012 Since then other water industry professionals have added to the breadth of knowledge and experience within the company We have always provided high-quality consultancy, testing and remedial services in a professional but personable manner Our steady growth has reflected our clients trust in our services Our current clients include large housing associations pharmaceutical companies and facilities management companies as well as individual landlords and small businesses We ensure all our customers receive the same level of care and attention to detail Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations We have clients throughout the South East, London and the Midlands and carry out water tests nationally and internationally We currently provide regular water sampling and testing for over 500 sites Tel: 01844 347678 Email: info@chilternwater co uk www chilternwater co uk Expert Water Sampling Ser vices Throughout The UK Why Using A Machine To Clean Bedpans Is Better Than Manual Cleaning The greater the number of tasks you carry out by hand the higher the risk of contamination with germs From moving a bedpan emptying it and storing it everything argues in favour of machine cleaning for bedpans wherever they are used Risks of contamination – a direct comparison The risk of contamination is present wherever a bedpan is handled whether that is during its transport emptying or storage The greater the number of tasks that are carried out by hand the higher the risk Not so with a bedpan washer-disinfector from MEIKO! The machine empties the contents of the bedpan automatically hygienically and safely into the appliance only after you close the door This is important because bodily fluids carry high levels of infectious substances so it requires an extreme level of care and attention and the highest safety standards in disposing of them BEDPAN WASHER-DISINFECTORS Packed with tremendously powerful technology MEIKO washerdisinfectors aim to eliminate the risk of infections stemming from hospital dirty utility rooms Advantages Patented cutting-edge technology provides the guaranteed hygiene standards that patients expect No steam can escape from the machine so care staff have the reassurance of a safe working environment Fast cleaning and disinfection process thanks to short wash cycles (built-in steam generator/water tank) Maximum flexibility due to freely selectable A0 value (60 600 3,000) and multifunctional holder concept Efficient reprocessing thanks to multi-purpose racks and holders for different care utensils Safer and more hygienic thanks to air drying and cooling with filtered air and disinfection of all the water-carrying lines in the system to prevent recontamination Responsible management of the disinfection process is easy thanks to the temperature sensors and data analysis by the control software Meiko washer-disinfectors are available from 24 NRG Group with multiple purchase options and the chance to try before you buy For details see the advert on the previous page or visit www 24nrggroup com
Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK s leading suppliers of commercial kitchen and laundry equipment Whether you are a small sized residential home or large scale nursing home group CKLS has the expertise and equipment you need to keep your operations running smoothly At CKLS we understand that the success of your business depends on the quality of the equipment you use That s why we ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible Our commitment to our customers doesn't end with the sale of our equipment At CKLS we know that maintenance and repairs are crucial to keeping your equipment functioning at its best That's why we offer a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week We believe that our success as a company is measured by the success of our customers That s why we re constantly striving to provide better products and services to help our customers achieve their goals We re proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK So if you re looking for reliable high-quality commercial laundry and kitchen equipment, look no further than CKLS With our extensive range of products and services we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come Visit our website www ckls co uk contact by phone on 01200 411914 or email at sales@ckls co uk See the advert on page 22 Commercial Kitchen and Laundr y Solutions (CKLS) In the demanding environment of any care home the reliability and efficiency of laundry appliances is paramount Yet all too often care homes find themselves grappling with the challenges of appliance repair and maintenance resorting to thirdparty engineers and facing costly and disruptive downtime Forbes Professional recognises these challenges and is proud to offer solutions that revolutionise laundry management for care homes In addition to rental solutions Forbes offers reactive service contracts to care homes whose existing machines breakdown This grants care operators swift access to a nationwide network of qualified engineers when the in-situ laundry equipment is not beyond economical repair or due an imminent upgrade Forbes Professional s multi-award winning service support enables care homes to rest assured knowing that any issues with their laundry appliances will be promptly addressed by expert technicians With sustainability and client satisfaction at the core of their operation Forbes are always committed to prolonging product life span and minimising downtime and disruption to daily operations When the time comes to upgrade existing laundry equipment Forbes rental solution includes a same/next day engineer response at no extra cost for the duration of the contract Aside from the logistical benefits a key advantage in renting Miele’s highly efficient and reliable commercial laundry appliances from Forbes is the elimination of costly upfront capital outlay Avoiding substantial investments in purchasing equipment enables care homes to allocate their resources more efficiently focusing on delivering exceptional care to residents Whether choosing Forbes Professional for a maintenance contract or a rental solution care homes can optimise their laundry management processes and enhance operational efficiency With their commitment to reliability performance and customer satisfaction Forbes is proud to support care homes in delivering excellence in care while ensuring a seamless and hassle-free laundry experience www forbespro co uk info@forbes-professional co uk 0345 070 2335 Transform Laundr y Management Within Your Care Home with Forbes Professional Chester based Laundry professionals Lavamac Ltd official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurb shed to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers , dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert on this page for further information on Lavamac Laundr y Specialists Lavamac Receive Sustainability Award PAGE 36 | THE CARER DIGITAL | ISSUE 191 LAUNDRY SOLUTIONS

ories which are inspired by real experiences and are full of vibrant colours

Also a couple of our residents really enjoy tackling more challenging jigsaws I’m so impressed with how brilliantly they complete them; I certainly couldn t do as well as they do added Chelsey

“Puzzles are a very good pastime for our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends Daniel continued

Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really interactive puzzles have been around for quite a few hundred years Daniel continued I really do learn something new from our residents every day

“Our interactive Tiny Tablet is another example of our commitment to provide exceptional standards of quality care through person-centred care as all our residents can join in and take part in the group activities or use it on their own It’s up to them – they can do what they want to do when they want to do it ” Chelsey concluded

For more information on the Tiny Tablet see the advert on the facing page

Recreo VR - Bringing a Change of Scener y to Care INTERACTIVE TECHNOLOGY

Recreo VR headsets help improve the mental and social wellbeing of those you support with person-centered VR experiences Our fully managed service is a fun and exciting way to personalise care enhance activities and improve the quality of life of your residents

Our service has been designed for the care sector with an intuitive app which does not use controllers or difficult operating systems Our library of incredible experiences means there will be something for everyone! The headsets even work offline which is brilliant for domiciliary care and for those rooms where wifi doesn t reach VR is an impactful activity and can be really effective during one-to-ones in

group sessions alongside themed activities, and in reminiscence sessions for people living with dementia Our headsets and experiences have been co-designed with people living with dementia and Alzheimer s Society and have been shown to improve wellbeing and help recall memories

All headsets come with our full support and training to help integrate VR into your everyday care plans and activities

For more information or to schedule a demonstration, contact us at info@recreovr co uk or give us a call at 01482 526940 Visit our website at www recreovr co uk to discover the possibilities that Recreo VR can unlock for your care facility

Never A Cross-Word At New Copford Place Care Home’s Residents Are Definitely Not Clue -Less When It Comes To Their Daily Puzzles At Friend of the Elderly s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws, residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual’s likes preferences hobbies and interests and puzzles are a firm favourite said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table there s always some puzzling puzzle mystery taking place ” New Copford Place s interactive activity Tiny Tablet enables residents to enjoy experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style “For
have been created for those living with dementia They are
to stimulate minds
National Puzzle Day we thought it would be fun to find out our residents’ top three all time favourite puzzles added Chelsey Leather New Copford Place s Activities Coordinator After having a chat the residents decided that they had more than a top three Their favourites – in no particular order – are Word Searches Scrabble Number Puzzles Matching Puzzles and Memory Puzzles Chelsey continued “When
comes to a classic traditional jigsaw some of
residents enjoy doing the Relish Jigsaws which
happy mem-

Can AI Ease Loneliness for Adults in Care?

By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we’re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable it begs the question: could AI chatbots be beneficial in care?

In short we would argue no Here s why


Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs

Carers play a vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient

Empower carers and patients through technologies

The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how to fit technology into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers a combined approach of AI and other technologies can help care providers and facilitators

For example currently a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits In this case, we would argue, that

technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity, AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver's time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it’s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship However it can help ensure carers have more time to put the needs of patients at the heart of their work The key to successful AI implementation in the care sector is putting the patient first

Care UK s luxurious new Oat Hill Mews care home in Leicestershire gets the latest in Smart TV and digital signage technology from Boltonbased TVC Technology Solutions in time for its recent opening Oat Hill Mews is a stunning new development by Care UK offering the best in assisted living on-site care health and wellbeing for residents

Designed as a showcase of Care UK s portfolio the Market Harborough venue boasts luxury accommodation an on-site hair and beauty salon a dedicated café an on-site cinema multiple lounges and a fully equipped bar

To complete this high-tech luxury venue Care UK asked long-term audio visual and domestic appliance supplier partner TVC Technology Solutions to furnish the luxurious bedrooms resident common areas and cafes with the latest in Smart TV technology Maintaining the cutting-

edge theme Care UK wanted the latest in digital signage throughout the main areas enabling them to show various guest information restaurant menus and entertainment schedules

With Oat Hill Mews officially opening at the start of 2024 the complete AV and digital signage systems were specified installed and tested well in advance Early visitors have already been impressed by the neat hightech and luxurious feel of Oat Hill Mews from the reception area with its HD digital signage to every bedroom featuring a 43in Smart TV on either articulating or swivel wall brackets to provide the best viewing experience to its residents

Heading up the TV-technology TVC specified its own-brand Mitchell & Brown Smart TVs in 43in screen size for every room These fully featured Freeview Play catch-up TVs with all of the apps for streaming services such as Netflix Amazon Prime Disney+ and Apple TV offer Full HD picture quality and are backed by Mitchell & Brown’s UK-based

foodservice solution to help make any dining experience exceptional Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly


A key
for Care UK in specifying Mitchell & Brown TVs was the brands famous seven-year warranty on every model in its range which has enabled it to become Britain s favourite UK TV brand In the reception area, alongside a large Smart TV screen, TVC provided an industry-leading commercial digital signage media player with MySign content management software The system can be managed by staff at Oat Hill Mews to show a host of information including where residents are situated for their incoming guests display upcoming trips and events on-site staff and activities or simply display local weather and current events from around the world MySign s cloud-based software has the functionality for members of staff at Oat Hill Mews and remotely from Care UK s main offices to easily schedule modify or update the content with minimal fuss As a default time-based templates provide information on meal times current and five-day weather forecasts Comments TVC s Andy Greaves Sales Director With a longstanding relationship spanning over 15 years with Care UK the association trusts us to supply install and maintain a whole host of audio and visual solutions alongside small domestic appliances and white goods in both new build properties and their existing homes Oat Hill Mews is a stand-out luxury care home venue that boasts cutting-edge Smart TV technology for residents alongside the very latest in flexible digital signage in the reception area We are very proud to be a trusted supplier and partner to Care UK with Oat Hill Mews giving us the opportunity to deliver a classleading AV solution for the care home sector ” Oat Hill Mews celebrated its official opening earlier this year with Care UK inviting prospective customers to come along and sample the live entertainment try out the chef’s menus take a tour of the facilities and join in a range of activities For more information on Care UK www careuk com For more information on TVC Technology Solutions: https://tvc uk com/ https://tvc uk com/case-studies/care-uk-oat-hill-mews/ Care UK’s Latest Care Home Opens in Style Thanks to TVC Technology Solutions PAGE 40 | THE CARER DIGITAL | ISSUE 191 INTERACTIVE TECHNOLOGY Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred, as named by the home, can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident s time in the home Chief Operating Officer Debbie Baker said “As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents” Head of Sales Emea for Bear Robotics, Malachy Ryan said We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art
help desk
welcome new residents Lovett Care also has homes under construction in St Helen s South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities For further information visit www lovettcare co uk or www bearrobotics

In the post pandemic world we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled This, of course, has impacted the end user The most dramatic impact has been on the Care Industry An industry that has lacked the support it desperately needs in these trying times

Courtney Thorne at the same time took a strategic decision to take a close look at our core products right down to component level the objective being to make us less vulnerable to future global supply chain issues and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price We had to ensure that this would happen without jeopardising the superb levels of support we pro-
vide to our valued customer base This ground up review involved all departments from Research and Development right through to the Field Service team (and everything inbetween) This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges With flexible terms full integration with Care Apps celebrated service delivery and the most reliable and robust solution now at a new lower price there has never been a better time to talk to us about a new nurse call system For more information email us at: info@c-t co uk or see the advert on this page Stay Safe with Smart Wireless Nurse Call NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 191 | PAGE 41 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare, SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details Blaucomm Ltd - Telecommunications & Networks PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm

NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls
Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk Fall Savers - Affordable Fall Monitoring Solutions Medpage Limited has collaborated with a leading UK manufacturer of crash mats to deliver a cost-effective tool for falls management strategies The inclusion of the new TumbleCare full-length pressure mat sensor ensures that should a patient tumble out of bed an alarm signal is generated to alert care staff to the incident resulting in a recordable improvement to patient safety and service Crash mats act as a protective barrier absorbing the impact of a fall and reducing the risk of serious injuries when a person tumbles out of bed Beneficial for individuals who are at high risk of falling such as older adults patients recovering from surgery, or those with neurological conditions such as epilepsy Falls can pose significant risks especially in healthcare settings and senior care facilities Every year thousands of people suffer injuries due to falls from beds and other furniture To prevent these accidents and ensure the safety of patients and residents, it is essential to implement effective falls and safety management strategies Further details can be obtained by telephoning 01536 264 869 or emailing sales@easylinkuk co uk Crash Mats Designed to Reduce Injuries from Bed Falls PAGE 42 | THE CARER DIGITAL | ISSUE 191
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 191 | PAGE 43 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website: www frequencyprecision com Frequency PrecisionSensors and Pressure Mats to Monitor Those in Care PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
ACCESSIBLE BATHING Get Your Bathroom Ready For When You Return From Hospital After a stay in hospital it s wonderful to hear the words “you can go home” But if your physical needs have changed it’s important that you can live at home safely and without any struggle This might mean organising equipment or renovations before you come home At AHM Installations we are used to installing bathrooms for people coming home from hospital Here’s our guide to getting it right Take note of what the professionals say A doctor nurse or occupational therapist may recommend what activities you need help with For example if you need a walking frame or wheelchair, as your bathroom supplier we d need to know what size it is Know the difference between independent and assisted bath ng If your goal is to remain independent we d need to know whether you can sit down and stand up unaided, and how your mobility is likely to change over time If a carer is going to help then products such as bath-lifts may need to be considered Ask a family member or close friend to help Take the pressure off and involve someone you trust in making the decisions Use a bathroom company you can trust Some companies focus on selling bathroom products without understanding your needs At AHM our prior ty is quality of life – we think there s no point having a product unless it makes things safer and easier for you You re welcome to call us on 0800 731 6495 just for advice – there s always someone at the end of the phone We offer a Price Match Guarantee and discounts for military veterans Triton has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms Expanding its industryleading collection of Omnicare electric care showers the latest launch from Britain s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations –making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area For more information about Triton s Omnicare range please visit www tritonshowers co uk/care-showers Contact details: Call: 02476 324 776 Email: specification@tritonshowers co uk Omnicare Digital Shower for Level Access Bathrooms PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING PAGE 44 | THE CARER DIGITAL | ISSUE 191

For over two decades Advanced has supported care organisations with innovative software which makes a vital contribution to managing workflows managing costs and achieving regulatory compliance


We provide a suite of software solutions for care organisations in residential domiciliary and supported living settings including:

Care Business Management: A comprehensive toolkit that equips you to manage your care business anytime anywhere ensuring smooth and efficient operations

Financial Management: Streamline your financial processes with tools designed to simplify the complexities of care finances making it straightforward and stress-free

People Management: From recruitment to retaining valuable staff our solutions make managing your team not just easier but more effective

• Governance and Risk Management Stay ahead of the curve with our integrated software ensuring compliance in your operations and effective risk management

• Workforce Management: Maximise your team s potential through intelligent rota and shift planning ensuring the right people are in the right places at the right times

you choose
re not just
provider; you're partnering
success Here s what
apart: Customer-Centric Approach: We
the heart
the design to deployment
priority Simplicity and Clarity: Our
designed to bring clarity and
the confusion of complex jargon
offering solutions, we're here to support you every step of the way with robust customer service and resources to help you get the most out of our products Designed for You Our suite of products is tailored to meet the unique needs and challenges of residential, domiciliary providers, supported living, or any other type of care We offer not just tools but solutions that bring real measurable change to your organisation For more information, to arrange a call or demonstration visit www oneadvanced com See the advert on the back cover of this issue Powering
In a landmark achievement PASS by everyLIFE Technologies has officially become the UK s most compliant care management solution being the first and only software to meet all 14 NHS Digital Social Care Records Standards The news highlights PASS's commitment to data security, seamless sharing, and putting people at the centre of care setting a new benchmark in social care The 14 standards covering areas such as Data security Clinical Safety and Interoperability ensure care providers have solutions that meet the strictest care management requirements Compliance with each of the Standards is also a condition to be listed as an NHS Assured Solution Commenting on the achievement Taffy Gatawa Chief Information and Compliance Officer at PASS said Seeing PASS meet all 14 NHS Digital Social Care Records Standards is a huge achievement This milestone reflects our team s hard work and our steady commitment to pushing care standards higher Setting this new standard is a win for our customers and the people they care for guaranteeing the highest levels of data security and care management We re not just at the forefront; we re redefining compliance in the care sector " Working closely with care providers and regulators, PASS continues to lead the way in the digital social care space since launching a decade ago This includes the rollout of Roster, our smart care scheduling system, GP Connect for instant access to GP patient records, and ongoing enhancements to our best-in-class digital care planning software For more details about PASS and its digital social care solutions, visit https://www everylifetechnologies com/ To get a deeper understanding of the NHS Digital Social Care Records Standards and their importance in care provision visit: https://nhse-dsic atlassian net/wiki/spaces/DSCR/overview?homepageId=11971330147 PASS Becomes First and Only NHS Assured Solution to Achieve All 14 Standards and Sets Industr y Benchmark THE CARER DIGITAL | ISSUE 191 | PAGE 45 Consort Claudgen’s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room creating an intuitive heating schedule When the space is unoccupied the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range
Advanced you
selecting a software
with someone who genuinely cares about your
sets us
build our software with your needs at
your success is our
tools are intuitive and user-friendly
efficiency to your operations without
Support Beyond
the World of Care

It records not just the de-escalation techniques used, but also their effectiveness This data is exported to a welldesigned behaviour plan, or ‘Smart Plan Our customers have experienced significant reductions in behaviour incidents, with some reporting over an 80% reduction after using Behaviour Smart for just one year Dean Cotton, Director, Behaviour Smart info@behavioursmart co uk www behavioursmart co uk PASS supports

Intelligent | Efficient | Safe Behaviour Smart Ltd 5 Cavendish Road Sheffield S11 9BH 07498219287 www behavioursmart co uk Get your FREE trial or book a demo! Behaviour Smart is a behaviour support and incident recording system that produces accurate incident reports and smart behaviour plans that improve behaviour and consistency 10% DISCOUNT FOR ALL READERS OF THE CARER Behaviour Smart As a Behaviour Consultant I was frustrated with the inefficiency of behaviour incident recording in schools, children s homes and care settings The data collected was often filed away rarely analysed and only revisited in case of allegations Existing systems were not designed to improve behaviour This led me to conceive Behaviour Smart a system designed to enhance behaviour management However the high cost of software development deterred me Despite my wife s encouragement and discussions about re-mortgaging the house taking loans or seeking investors I decided against it My wife believed in Behaviour Smart but in 2019 she unfortunately passed away from cancer She requested that I use the life insurance money to develop Behaviour Smart Honouring her wish I proceeded with the project Behaviour Smart works by encouraging staff to reflect on incidents through structured reports It features a dedicated post-incident learning page which is based on extensive research to improve outcomes for individuals and staff
providers every day giving
to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS
Assured by NHS Transformation
record and evidence the care you deliver The only assured solution built specifically for the
sector, it provides comprehensive real-time functionality and
to share progress
over 1 000 care
them access
provides a secure platform that allows you
home care
allows you
customisable, exportable reports
teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening aiding the service user s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com
To meet the wider needs of the PASS community All-in-one PASS has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems As a result PASS now provides an all-in-one suite of digital care management tools available from a single platform designed to:
you time Increase the efficiency of your
Pass Profile 2023

Cloud Doing Good: Award Winning Care Accounting Software for Care Homes

Like it or not, financial accounting is crucial to the operations of your care home Without accurate reports, you cannot make proper forecasts, build accurate budgets, get paid on time by multiple funders and keep bed occupancy at optimal levels

Unfortunately, many care homes don’t have the time or budget to invest in powerful, care home accounting software This results in a vicious cycle where financial teams are so busy running manual tasks that they cannot take the time to improve their accounting systems, only to find each year they are farther and farther behind the technology their care home will need in order to thrive in the long term

Cloud Doing


a licensed partner of Oracle NetSuite, is here to stop that vicious cycle We believe care homes should have access to enterprise-level software without ballooning their budgets, so we donate the base software with up to three users to qualifying non-profit care homes

Why Care Home Accounting is So Complex

You know better than anyone that care home management is complex, and we know better than anyone that care home accounting gets complicated fast Balancing income for each resident from Councils, private sources, and family members requires detailed billing practices Add on top of that multiple legal entities, multiple care homes, the need for timely occupancy tracking and your finance team quickly becomes bogged down in repetitive, manual, and frustrating work

To make it worse, most accounting software are designed for slick enterprises (and priced for slick enterprise budgets) That leaves too many care home finance teams battling spreadsheets and duplicate reports to accomplish basic care home accounting tasks

How Cloud Doing Good Makes It Simple

Cloud Doing Good partners with care homes to

implement Oracle NetSuite’s enterprise-grade accounting software at as low a price as possible Here’s how Cloud Doing Good simplifies your care home’s accounting:

Single Source of Truth

Pull all your financial data into a single platform Even with multiple legal entities, multiple care homes, complex billing structures, bed occupancy tracking, resident admissions and departures and additional unique needs, our system aggregates all the pieces of information into a single repository

Robust Reporting

Whether you need to get an overview of last year’s spending or forecast income, you can run the necessary reports in a matter of clicks This makes it simpler for your team to build forecasts, track spending, track bed occupancy and the financial implications in real time, and manage billing and collecting resident payments easily

Implemented By Experienced Accountants

When it comes to your financial systems, you need financial experts not call centre IT to set you up for success After all, with cloud software the IT should be pre-built and proven With pre-built base software, we

match our experienced system accountants with your project to make sure it reflects your accounts, your finances, and your people So you get not just powerful accounting software, but confident end users within as little as 15 chargeable days From the start of the project through your first month’s ends, you will have a team of system accountants on call to walk you through doing the day job on the new system

Donated to Qualifying Care Homes

Cloud Doing Good’s mission is to bring streamlined accounting management to organisations that deserve it, so we keep it simple For qualifying non-profit care homes, we donate the base Oracle NetSuite software, including up to 3 users and unlimited UK entities This way, you can upgrade to enterprise-level accounting management without ballooning your budget

Keeping Your Data and Care Home Secure with Oracle NetSuite

When you partner with Cloud Doing Good, you get access Oracle NetSuite’s award-winning accounting management software 25+ years of investment and trusted by over 1 million users, Oracle NetSuite safeguards your data in a cloud network with the latest security protocols and automatic updates to protect against breaches We’ll also integrate the platform into your existing data security structure for smooth, uninterrupted, and safe operations as needed This way, you can focus on your care and let us worry about cybersecurity Don’t risk your data and care home on a solution running small numbers of customers: Oracle NetSuite is powering 38,000+ organisations

Find Out If You Qualify

We stand ready to simplify your care home’s accounting. Reach out to discuss your needs:

Iain Goldmann, Director

Mobile: 447404354865


www linkedin com/in/iaingoldmann/

trust and transparency in the UK care sector through patient verified reviews when choosing carers

The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with care services

Providing more choice confidence and quality of care for patients and their families is therefore essential – and that s exactly the goal of the Curam and Doctify partnership

Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists their services and treatments

Patients can then click through to Curam to connect with the carers with the expertise and availability that they need in real time Not only does this ensure that patients have complete control over their carer selection and the opportunity to form consistent trusting relationships but Curam’s

one outstanding application package

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7 from anywhere in the world As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined this allows complete flexibility of service user/sponsor /charge code definition Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles • Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including Six clicks copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality • Cashbox module included Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports, views and graphs you’ll ever need In use for over 12 years • Free training and help with system set up Historic data loading option available (charges may apply) • 30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in
Curam (www curamcare
largest care worker marketplace and home-care technology platform in
with Doctify (www doctify com/uk)
leading global
care, to power enhanced
com) the
today announces a strategic
platform for
health and social
self-employed carers are also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said The cornerstone of care is the patient But the UK’s care sector currently doesn’t reflect that, with the demand for fast high-quality care far outweighing the supply We re on a mission to transform care into a sector that’s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ” Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are delighted to join forces with Curam Through our partnership, we ensure that carers have access to meaningful feedback strengthening their understanding of patient needs and improving their experiences while patients can find carers they feel confident in said Subhash Mishra VP Business Development at Doctify Contact client@curamcare com or 01387 730 766 Curam Forges New Partnership with Doctify to Advance Patient-centric Feedback in the UK Care Market PAGE 48 | THE CARER DIGITAL | ISSUE 191 TECHNOLOGY AND SOFTWARE

New Qualification To Boost Care Sector

A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention

That s the opinion of a Lesley O Connor Head of Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector

Lesley welcomed the Government s £75m investment to help people progress in their Heath & Social Care careers

The Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce

It says the qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression

But Lesley said while the funding package would make adult social care a more attractive proposition, it would likely only make a small differ-

ence to the 152 000 vacancies within the sector

This Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley

A clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers

It will also help to improve perceptions of adult social care as a whole

People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied including helping young people with disabilities and assisting with treatment and recovery from addiction

“I hope it will encourage school leavers to consider adult social care as a viable skilled career with progression opportunities rather than a stopgap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills

“It’s well-known that people stay longer at places where training is available ”

People in adult social care jobs will be able to enrol on the new Level 2

Adult Social Care Certificate qualification between June this year and March 2025

There will be other training initiatives available, including a new digital leadership qualification to help managers in the sector with the implementation of technology

But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies

She said “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035

“While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade

Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality

Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses

For more information visit https://bit ly/realisetraining

remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305

At The Health & Safety Group, we understand that the process of getting your care workers through their Care Certification can be pretty demanding So we ve made it our mission is to make the training process as flexible and accessible as possible without increasing your costs or sacrificing the quality of our courses

We recognise that some prefer traditional classroom learning for the benefits of immediate instructor feedback hands-on skills practice and connecting with likeminded professionals

However if committing to fixed schedules and locations proves difficult staff may favour the unmatched flexibility of e-learning Our online courses allow caregivers to learn at their own pace, fitting training around their commitments while benefitting from rich multimedia resources

However you learn HSG offers the best of both worlds With classroom courses available nationwide 6 days a week we provide exceptional accessibility for face-to-face training Our dedicated e-learning platform ensures flexibility enhanced by our Training Team s support for any queries From Medical Administration to Safeguarding Adults or Catheter Care, all courses are crafted by industry experts, ensuring that training prepares staff for real-world situations using practical skills

Our Care Certificate Training Course designed specifically for care workers healthcare assistants and social care support workers is just one of our high-impact training courses available both face-to-face and online through our e-learning platform Mapped to the ‘Skills for Care’ Care Certificate standards this course equips caregivers with the fundamental skills and knowledge necessary to navigate the complexities of their roles empowering them to deliver comprehensive compassionate care

Get in touch with me today at beth@hsg-group com to learn more about our training options

We re committed to tailoring training to your needs so you can focus on delivering outstanding care!

Safety Group’s Commitment to Exceptional Care
The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Providers have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who will also complete reviews and ensure their policies and procedures remain up to date This way a provider not only ensures they
Excellence Through Training: The Health &
Policies and Procedures Within Social Care
the advert on page 2 for
Care recruiting is currently challenging So why is CVMinder ATS a great choice for Care Providers? Stuart Haddow MD suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector “They have proven to be great at overcoming recruiting headwinds says Stuart CVMinder s Ambassador Customers also guide CVMinder product improvement programme Using that great guidance delivers a competitive advantage for all CVMinder Care customers Jack Morgan of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That’s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says “CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly ” T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care Recruiting Success with CVMinder ATS JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants, senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net Care Home Finance from Global Business Finance RECRUITMENT & PROFESSIONAL SERVICES PAGE 50 | THE CARER DIGITAL | ISSUE 191 PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
Quality Care Group, the largest independent Insurance Broker to the Care Sector proudly announces its victory in the prestigious National Insurance Awards 2024 The gala event held at the illustrious London Marriott Hotel in Grosvenor Square Mayfair London saw Quality Care Group clinch the coveted title of 'Commercial Lines Specialist Broker of the Year ' The National Insurance Awards recognise excellence and innovation within the insurance industry, celebrating outstanding achievements and contributions across various categories Quality Care Group s win in the Commercial Lines Specialist Broker of the Year category underscores its unwavering commitment to delivering bespoke insurance solutions and unparalleled service to the Care Sector Upon receiving the award, Managing Director Darren Pollard expressed his gratitude and pride, stating, "We are thrilled and honoured to be recognised as the Commercial Lines Specialist Broker of the Year at the National Insurance Awards 2024 This prestigious accolade is a testament to our team s dedication expertise, and relentless pursuit of excellence in serving the unique needs of the Care Sector " Quality Care Group has established itself as a trailblazer in the insurance industry renowned for its innovative insurance and wider business solutions, client-centric approach, and commitment to superior customer service The company s comprehensive range of services tailored specifically for the Care Sector has set new standards of excellence and earned the trust of clients nationwide As the largest independent Insurance Broker to the Care Sector Quality Care Group continues to lead the way in providing tailored insurance solutions proactive risk management strategies and unparalleled support to care businesses across the UK For further information on Quality Care Group visit www qcaregroup co uk How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close Knowle Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail money@lifetimemortgages info Quality Care Group Triumphs at National Insurance Awards 2024 RECRUITMENT & PROFESSIONAL SERVICES THE CARER DIGITAL | ISSUE 191 | PAGE 51 RECRUITMENT.THECARERUK.COM ARE YOU LOOKING FOR THE RIGHT PEOPLE TO FILL YOUR VACANCY? WE CAN HELP! MAKE A DIFFERENCE TO PEOPLE'S LIVES WITH A CAREER IN ADULT SOCIAL CARE WELCOME TO THE NEW CARER RECRUITMENT WEBSITE USER-FRIENDLY AFFORDABLE FAST & EFFICIENT Introducing The Carer Recruitment Your Premier Destination for A dult Social Care Hiring Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication, we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK’s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital, website, and social media channels Tailored Solutions Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization we ve got you covered Seamless Interaction: At THE CARER, we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards, The Carer Team recruitment thecareruk com

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