The Carer Digital - Issue #188

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W W W T H E C A R E R U K C O M THECARERUK THECARERUK Issue 188 THECARER UK F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S Report Highlights “Rampant Exploitation” of Care Worker Visa System... As Multiple Failures Revealed A rush to hire carers from overseas resulted in a shocking wave of abuse of worker visas according to damning report which cited multiple failures in the Home Office s system for awarding care worker visas including 275 certificates of sponsorship granted to a care home without its knowledge and using false information The reports author David Neal a former borders and immigration inspector accused the government of under-estimating the demand for the care worker visa and that implementation of the social care visa policy demonstrated the Home Office’s “limited understanding of the social care sector after it agreed to add the sector to the UK’s shortage occupation list in December 2021 allowing more people to come from abroad to fill jobs (CONTINUED ON PAGE 3 )


Welcome to the latest edition of The Carer Digital!

Once again, our lead story highlights a pressing issue that has perhaps cast a shadow over the care sector – the damning report by a former immigration inspector (David Neal) on the abuse and exploitation within the care worker visa system

Undoubtedly, this revelation has stirred discomfort and concern among politicians and the wider public as well as stakeholders However, amidst the criticism we must acknowledge the noble intentions which created the system

The introduction of the care worker visa system was conceived with I truly believe good intentions

The care sector plagued by chronic recruitment and retention challenges welcomed the inclusion of care workers in the Shortage Occupation List It was a much-needed step to alleviate the staffing crisis ensuring that vulnerable individuals receive the care they deserve particularly since, according to recent estimates, 19,000 care workers left the sector following mandatory Covid vaccinations being enforced in November 2021

Unfortunately what started as a positive initiative has veered off course succumbing according to reports to exploitation and abuse

The recent report sheds light on failures that should have been foreseen It is disheartening to witness a system designed to support the care sector being manipulated for ulterior motives However amidst the disappointment we must exercise caution not to “throw the baby out with the bathwater ”

Instead of succumbing to instant reaction we must focus on reform

The flaws in the care worker visa system demand immediate attention and rectification Strengthening oversight mechanisms implementing stringent regulations and enhancing transparency are all imperative steps towards restoring integrity to the system that is what politicians and civil servants get paid for!

Furthermore it is crucial not to politicise this issue The care sector s reputation should not be dragged through the mud for political gains

Rather than engaging in blame games policymakers regulators and stakeholders must collaborate to devise solutions that safeguard the welfare of care workers and uphold the dignity of those they care

It is clear that we must recognise the urgency of addressing the shortcomings within the care worker visa system otherwise it becomes so discredited there is a chance It would be abolished

Email me at editor@thecareruk com Editor

This would be a long term disaster and we must not lose sight of the underlying goal – providing quality care to those in need By embracing reform and rejecting divisive rhetoric we can ensure that the care sector thrives with integrity and compassion

I do hope this is report devastating though it is is seen as a journey of transformation where the dignity of care workers is upheld and the trust of those they serve is preserved We have over the past years been delighted to publish many success stories from care providers around the country highlighting the valuable contribution international recruits make and are also delighted to promote the reputable recruitment companies who advertise with us

The road ahead may be challenging but with all parties working together the sector with the help of international recruits, should navigate towards a brighter and sustainable future

Also thank you all once again for your Easter celebration stories we are always delighted to share them a wonderful example of the care dedication and inspiration homes and staff undertake to enhance the lives of their residents so keep them coming - birthdays, anniversary, awards, fundraisers - any story or celebration you wish to share!

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The sector will according to research need an extra 440,000 by 2035 to meet rising demand which suspect will come from a combination of home trained U K workforce alongside International recruits
Peter Adams

Report Highlights “Rampant Exploitation” of Care Worker Visa System...

As Multiple Failures Revealed


He states in the report s foreword: This inspection report details the consequences of the Home Office's limited understanding of the social care sector, its underestimation of demand for the Care Worker visa the inappropriateness of its sponsor licensing regime for low-skilled roles, and the mismatch between its meagre complement of compliance officers and ever-expanding register of licensed sponsors


“There are echoes of previous inspections that have highlighted the consequences of the Home Office s failure to accurately forecast such as small boat arrivals Fundamentally, the Home Office selected a route that was designed for a largely compliant sector and applied it to a high-risk area – migration into an atomised and poorly paid sector is miles away from the recruitment of highly skilled workers being sponsored by multinational corporations This should have been obvious to Home Office policymakers

"The net effect of these mistakes is that the Home Office created a system that invited large numbers of low-skilled workers to this country who are at risk from exploitation Moreover, its control measures to mitigate the risk were totally inadequate There is just one compliance officer for every 1 600 employers licensed to sponsor migrant workers ”

This report details the shocking results of the policy s implementation including the case of 275 certificates of sponsorship being granted to a care home that did not exist and 1 234 certificates being granted to a company that stated it had only four employees when given a licence ”

In just these two examples up to 1 500 people could have arrived in this country and been encouraged by a risk of hardship or destitution to work outside the conditions of their visa While the inspection does not detail the extent of this abuse my inspectors encountered migrants with care visas working illegally in two out of eight enforcement visits they observed during my inspection of illegal working enforcement (August to October 2023)


To their credit front-line staff engaging with migrant care workers showed themselves to be aware of the serious risks to those workers and eager to document and address exploitation where they found it ” The report said

It took the Home Office until late summer 2023 to begin making “policy and operational changes” to


address the most “flagrant examples of both exploitation and abuse”, the report adds


UNISON head of social care Gavin Edwards said: “The government doesn’t understand social care If ministers had even a basic grasp of the sector they would have reformed it long ago But instead the inept approach to the awarding of care visas has given dodgy employers total freedom to exploit overseas staff at whim ”

Thankfully many migrant care workers are becoming wise to poor treatment by some of the more unpleasant operators in the sector ”

Things have got so bad that many migrant workers may head for other parts of the world where their skills will be welcomed with open arms The government has failed everyone in care – the good employers the staff and all those in need of support


Labour’s shadow home secretary Yvette Cooper said "These inspection reports are scandalous They expose a Conservative government which has lost control of our borders and our border security

From allowing high security risk flights to swan into the country with zero in-person checks, despite risks from drugs, guns and people smuggling through to rampant labour exploitation in the social care visa

Even now ministers are hiding the true scale of the flaws redacting much of the vital information and slipping the reports out when Parliament can’t respond ”

A Home Office spokesman said: We have already intervened to stop the flow of overseas care workers entering the UK where there is no genuine role for them to undertake and taken robust action against businesses committing labour exploitation

"We do not tolerate illegal activity in the labour market and we will continue to revoke licenses from those who abuse the system ”

New measures already in force will cut the rising numbers of visas granted and address significant concerns about high levels of non-compliance, worker exploitation and abuse "As with all our policies, we will keep them under close review and if needed we will not hesitate to go further

The 86-page An inspection of the immigration system as it relates to the social care sector (August 2023 to November 2023) can be downloaded here


In life where memories intertwine with the present there s a profound need for companionship, understanding, and support – especially for those navigating the complexities of dementia We know that Dementia isn't just a medical condition; it's a complicated journey for over 90 000 people in Scotland today marked by profound emotional upheaval and huge uncertainty As such we believe that approaches to this delicate type of care must transcend clinical protocols and embrace the little things when it comes to human experience For example, music!

When the rhythm of life slows to a gentle rhythm in the quiet corridors of care facilities, music can be a powerful force and breathe vibrancy and vitality into the lives of those who need it most What we have found is that for those navigating the complexities of dementia

the role of music surpasses mere entertainment it becomes a lifeline A conduit for connection, and a source of comfort

In my time in my role I personally have witnessed first-hand the great impact of music in nurturing mental physical and emotional wellbeing among the 3 500 people benefiting from our Dementia Day Care Services every year We have all been exposed to music in some way in our lives – whether by listening to recordings, playing an instrument attending concerts or dancing From lively sing-alongs to serene music therapy sessions, partaking in a symphony of experiences when living with dementia can awaken hidden memories stir dormant emotions and reignite feelings of joy and camaraderie

In fact a study comparing standard care to regular singing or music listening sessions over 10 weeks in 89 people with dementia (type not specified), music sessions improved general cognition (MMSE score), attention and executive function compared to standard care Singing appeared to evoke personal remote memories by increasing recall of names of children friends and immediate short story recall

One of our flagship programmes, the Music Wellbeing Programme, stands as a testament to the power of communal music-making Led by talented musicians and dedicated staff members this dementiainclusive activity serves as a sanctuary where residents and caregivers alike gather to share stories create melodies and forge lasting connections Through familiar tunes, we witness the emergence of radiant smiles the tapping of feet and the stirring of long-forgotten memories as residents reclaim moments of joy and belonging Music really does serve as a universal language for us all overcoming factors such as age cognition and physical ability

Could your centre or service partner with local entertainers or other community organisations to incorporate music within your care community? From lively dance performances to intimate acoustic sessions,

these collaborative endeavours create an environment with an infectious energy lifting spirits and fostering a sense of collective celebration

The Eric Liddell Community stands as a centre of hope redefining the landscape of dementia care with innovation compassion and inclusivity Our namesake – a Scottish legend sports person and missionary – strived to create a world where no one felt isolated or alone Where every individual's journey is met with dignity and respect

Based on the substantial evidence that music offers numerous health benefits, we’d highly recommend that your establishment considers introducing music entertainment and community engagement

Together we can all create moments of joy connection and meaning for those who need it most

Hailsham House care home threw open its doors to local people as it marked the completion of a £2million refurbishment project by operators Aurem Care

Throughout the event which was attended by the Mayor Cllr Paul Holbrook and Deputy Mayor Cllr Anne Marie Ricketts personalised tours of the revamped facility gave visitors a firsthand glimpse into the lifestyle at Hailsham House The Mayor took the opportunity to join in with the home’s activity schedule with a resistance band-based exercise class before cutting a ceremonial cake to mark the opening

Guests had the opportunity to admire the renovation works indulge in delectable home-cooked snacks prepared by the catering team, and participate in various engaging activities, including exercise classes led by the home s PT Matt cupcake decorating sessions, and arts and crafts sessions alongside residents

As a gesture of appreciation each visitor received a raffle ticket on arrival offering them a chance to win an Easter Egg hamper adding to the festive ambiance of the occasion

The refurbishment project which began with an initial £1 million investment saw the creation of 32 ensuite rooms and a

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comprehensive overhaul of the kitchen facilities Rui Santos, the home manager, expressed his excitement about the transformation: Hailsham House is more than just a care facility it s a true home for our residents We are committed to supporting individuals in a way that provides for their physical emotional and mental wellbeing “It’s been amazing to speak to so many people from the area and to show them the outstanding results of our refurbishment works Hailsham House is a first-class facility and I am delighted that we have had such good feedback from the community I am looking forward to working with local good causes and groups to enrich the lives of our residents as well as contributing positively to the local area Mayor Cllr Paul Holbrook said: “Hailsham House is a beautiful care home Not only are the facilities first class but all the activities the team put on, as well as the fantastically talented kitchen team who have fed us today and made a delicious cake for today s opening It was great fun to join in with one of the resident fitness classes I hope I m as fit as some of them when I m older! It was interesting to hear about all the different activities the home puts on for residents – seems like they’re always busy and out and about doing things!” £2 Million Hailsham Care Home Opens Its Doors

Social Care Staff Remain The Poor Relation Says Providers

Social Care staff remain the poor relations of the healthcare family after their colleagues got a pay boost, campaigners said today

The social care provider organisation The Independent Care Group (ICG) is calling for better sector funding so that staff get pay parity with the NHS

More than 27 000 workers who do NHS work but are employed by nonNHS organisations are to get one-off payments of at least £1 600

The ICG says it is unfair that due to under-funding of social care, staff who work in the independent sector providing care to older and vulnerable adults will not get a similar pay boost and it will make it harder to recruit into the sector

ICG Chair Mike Padgham said:

“The payment to these staff is wholly deserved and we welcome the news that it is to be paid

“But whichever way you look at it, it once again reinforces social care staff as poor relations in the healthcare sector

“Thousands of nurses and care workers who work in social care, doing the same work, will not get the same pay increases as their counterparts doing NHS work and that isn t right

“It is unfair on staff doing the same job and will make it harder to recruit into social care as the disparity between our workforce and those benefiting from NHS pay continues to grow At a time when we already

have 152 000 vacancies in the social care sector that is not going to be helpful ”

He said the Government had to better fund social care to close the disparity and tackle the workforce shortage

“Funding for those who commission care like local authorities and health trusts has been squeezed beyond recognition and they in turn are squeezing down on the fees they pay to providers,” Mr Padgham added “That puts huge pressure on care providers who then cannot hope to match the pay of NHS staff Overall the funding shortage is hitting providers hard and some are leaving the market

“The Government has to get more funding into social care or the situation is going to get worse and the number of people who cannot get care –currently around 1 6m – is going to double

He said with such hardship it was little surprise that public satisfaction with social care was falling A British Social Attitudes (BSA) survey found that only 13% of those questioned were satisfied with social care

Mr Padgham added: The reason for that is probably that there is less and less of it available because of the crisis the sector is in It is a wake-up call to the Government that the public isn’t satisfied with social care – or with NHS services which came in at 24% satisfied – and that they must do something about it

Vida Healthcare Celebrates National Care Award Win

Vida Healthcare is celebrating after winning a national accolade at one of the care sector’s most prestigious awards ceremonies –the Great British Care Awards (GBCA)

Vida Healthcare won the National Three Rs (Recruitment Retention and Recognition) award at the GBCAs – an awards programme that celebrates excellence across the care industry, recognising individuals who have demonstrated outstanding quality within their field of work in the care sector

After winning the Regional Three Rs award late last year Vida Healthcare has gone on to pick up the national gong after judges were impressed by the business ethos of prioritising long-term changes and investing in staff development, reflecting a forward-thinking approach

The panel also noted that Vida Healthcare’s culture of open communication driving innovation and staff engagement is commendable while the team’s focus on structured progression demon-

strates a commitment to continual improvement

Speaking about winning the award James Rycroft managing director at Vida Healthcare, said:

We re over the moon to have won the national Three Rs award at the Great British Care Awards – it s a fantastic achievement and a reflection of our commitment to nurturing the future of social care talent

As part of our dedication to creating better care for people living with dementia our long-term mission is to continue to build on our cohort of understanding and professional care workers We re also looking to develop the team that works in our specialist Huntington disease house in order to provide an elevated level of care to support residents’ independence all the while offering a homely living environment This will ensure we re able to continue providing the best high quality care for our residents with the primary goal of improving their quality of life ”



Cyber Criminals Don’t Care

your staff are all essential Plus being able to demonstrate to your insurer that you took preventative measures could end up reducing the cost of your claim further if an incident did occur


If your care home does fall victim to a cyber attack, the first thing you ll want to do is minimise the risk of threat actors accessing other areas of your company systems

Consult your internal processes and IT teams who might advise you to remove the affected machines from the network install updates and change your password depending on the problem at hand In addition it is essential for regulatory reasons that you inform the Information Commissioner s Office (ICO) and from a legal standpoint, that you advise data subjects they have been breached

Once this is done there a number of potential actions that may need to be taken depending on the severity of the breach This includes notifying suppliers – often cyber criminals hack into smaller companies to access the bigger companies used for payroll for example


Reviewing your cyber policy as a way of reducing costs is perfectly understandable – but going for the cheapest option based on price alone could end up costing you far more in the long run

One of the benefits of working with an insurance broker is that they understand the end-to-end process, ensuring that you have the right cover in advance of any breach and that you get specialist support in the event the unforeseen happens

Mike Glanton Divisional Claims Manager of Towergate Insurance says “In the event of a data breach each individual may be entitled to claim for damages which may come with resultant legal fees Depending on the severity of the breach and the number of individuals affected, the sums involved can be devastating Due to the sums involved cyber incidents are excluded under most policies and a specialist policy is required ”

He adds There are two sides to any cyber breach claim the rectification of the work itself (i e finding and eliminating the threat in your systems) and dealing with any resultant legal claims or regulatory requirements Most policies provide support with both and your broker claims team are on hand to help you get the right support be it technical or legal should a breach occur

Reaching out to your broker in times of trouble like this mitigates the home’s reputational fallout in the event of an incident in turn helping to reduce costs Mike continues It could reduce the legal spend because it means that insurers can get that view on liability sooner and manage your exposure accordingly ” CHOOSING INSURANCE

When it comes to cyber risk insurance It s not like tapping in your vehicle details saying how long you ve had it how much it’s worth and a premium comes out at the other end ” says Carolyn “Managing cyber risk in a care home is far more complicated with more moving parts and – unlike owning a motor vehicle – carries a risk of reputational damage

The rise of social media, as well as the public record of care inspections, means that word can spread fast in the event of an incident Not only would a cyber attack or liability claim lead to reputational damage but it’s also a warning sign for insurers who could up the cost of your premiums as a result

All of this and more is why it s essential that you don t choose your care home s cyber policy solely based on the initial price you see ” advises Carolyn ‘While in the short term it could save you money in the long term if an incident were to happen it could cost your business – badly ”




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Landmark Study Reveals Extent Of Challenges For People Growing Old In England – Despite Scarcity Of Data

Hourglass the only charity focused on the abuse and neglect of older people in the UK has released a revolutionary Safer Ageing Index in partnership with the Hallmark Foundation This study highlights the challenges people face when growing old in England

This the first Safer Ageing Index for England highlights how the most vulnerable generation of people so deeply affected by the pandemic and now the economic crisis, have another battle on their hands And that is to live in a society that understands and flexes to the needs of an ageing society

This Index which will be re-issued every year is a wakeup call to parliamentarians, local government and other influencers and policymakers that older people cannot be the last in line The charity underlines that a Safer Ageing Agenda should be prioritised to ensure older people can continue to contribute both socially and economically to the English infrastructure

The report, which suggests significant issues in the South West and North of England underlines that addressing the needs and challenges faced by the growing population of older adults is crucial in creating a Safer Ageing Society This includes providing adequate housing options healthcare services social support and combating social isolation to ensure a better quality of life for older people across England


– That older people are often removed from key data – leading to a paucity and lack of up to date and consistent data from national and local government

– The data reveals a dichotomy between regions closer to London and more Northern regions in terms of population health and isolation effects

– Lack of accessible and localised data poses a key issue to developing effective evidence-based policies/strategies and in monitoring progress on Safer Ageing

– Regions in the North of England consistently show higher instances of self-care needs, limiting long-term illnesses, obesity and dementia

– The South West as a whole also faces a substantial healthcare and support need for its older population

– There are broader health challenges outside of the South East of England which may be related to poverty lack of investment, and lack of effective support

– Report suggests combatting social isolation and loneliness through community engagement support networks and initiatives that promote social interaction and connection among older individuals

The study comes off the back of the charity s successful Safer Ageing Week which aims to underline that the abuse and neglect of older people is an all-too-often overlooked and under prioritised issue

Hourglass, which works with over 50,000 victim-survivors (and their families and contacts) annually launched the England Safer Ageing Index and the event saw the charity launch its commitment to a Safer Ageing Society by 2050 a detailed Manifesto as well as celebrating its 30th anniversary

The Minister for Victims and Safeguarding, Laura Farris, said during her keynote speech at the Hourglass Conference: I know that in the last financial year alone, Hourglass provided support to over 6 000 people through their helpline alone and I know this is a vital starting point for many people to access support and I m very glad that Hourglass and the Home Office will be continuing our work together in the year ahead

“I want to congratulate Hourglass for their introduction of the Safer Ageing Index for England This is a significant achievement that we will be looking at carefully to see how it can improve Home Office policy development

The Hallmark Foundation, which provides funding for initiatives that focus on ageing well supported the development and construction of the England Safer Ageing Index (alongside all four nation-based reports) Their CEO Stephen Burke commented:

“Wherever the growing number of older people live in the UK they should be confident that they can age well and safely Sadly that is not true

This ground-breaking research highlights why these issues need to be much higher priority for all levels of government across the UK and where policymakers should focus attention

Updating the index annually will show older people their families and communities whether progress is being made ”

The Deputy CEO of Hourglass Veronica Gray who spearheaded the Safer Ageing Index initiative, underlined the charity s commitment to Safer Ageing

“Hourglass wants the people of England to age safely, free from abuse and neglect and we want to work with communi-

ties third sector colleagues academics statutory agencies local government and parliamentarians to make a difference That’s why we are using our Conference entitled Towards a Safer Ageing Society to launch this index and our own commitment to a Safer Ageing Society by 2050 This is entirely achievable if government considers data like this index and the Hourglass Manifesto With the older population that is set to rise sharply over coming years now is the time to place safer ageing at the forefront of the policy agenda THE CARER DIGITAL | ISSUE 188 | PAGE 7

Care Homes Face Increased Wage Bill as New NLW Comes Into Force

The National Living Wage (NLW) has risen by 9 8% from £10 42 to £11 44 an increase of £1 02 the largest ever increase in the minimum wage in cash terms and the first time it has increased by more than £1

Research from social care leadership body Skills for Care has revealed that more than nine in ten independent care providers will face an increased wage bill in line with the new National Living Wage (NLW) from April 1

Skills for Care estimates that approximately 94 per cent of adult social care providers in the independent sector paid at least some of their workers below the April 2024 mandatory NLW (£11 44) and will be directly affected by its introduction

In a new report Pay in the adult social care sector Skills for Care calculates that the median hourly rate for a care worker in the independent sector was £11 00 as at December 2023 (58 pence above the 2023 NLW)

This varies across the regions, with the highest median hourly pay rates recorded in London (£11 31) and the lowest in the West Midlands (£10 80)

The report finds that over the nine months to December 2023 the nominal median care worker pay had increased by 8 8 per cent (89 pence per hour) since March 2023 delivering a real terms pay increase of 63p per hour (6 1 per cent

The report also highlights that recruitment and retention challenges have resulted in ongoing decreases in the proportion of care workers paid on the wage floor ie on or within 10p of the NLW) which presently stands at 19 per cent, or almost one in five of all workers

The report also reveals that experienced care workers (those with 5 or more years in the sector) are paid just 8p per hour more than new entries to the sector prior to March 2017 this gap was between 26p and 37p Karolina Gerlich CEO of The Care Workers Charity says: “Despite the profound impact on the lives of those drawing on social care care work has long been undervalued and unfairly thought of as an unskilled role This is far from the truth Care workers shoulder wide-ranging clinical responsibilities from administering medication to providing vital support such as stoma care Care workers extend palliative support within communities collaborate closely with district nurses coordinate with GP’s and administer end-of-life pain relief They support people with their mental health and provide companionship Care workers support people in living the lives they want to live in a holistic way that continues not to be recognised or respected Everybody deserves to be paid at a level that promotes financial stability and enhances overall quality of life

also deserve a wage that reflects the skills experience and immense responsibilities of the

The Care Workers Charity has long advocated for fair compensation calling for a minimum wage of £15 per hour through our workforce advocacy programme We cannot expect care workers to deliver excellent care without adequate support themselves The findings of the Skills for Care Pay in Adult Social Care Report underscore the urgent need for action to ensure that care workers are fairly compensated for their invaluable contributions to our society ”

Care Home Support for Parents and Toddlers

A Muir of Ord care home is to offer a supportive and fun space for new parents and their children Urray House care home is launching a parent and toddler group where new parents and their little ones are welcome to join residents and staff for a cuppa games music and singing

The idea was conceived by proud new dad Joe Greiner manager of Urray House

He said: “My partner Ellie and our daughter Ezra inspired the idea of starting a new parent and toddler group I started thinking about the support available

to families like ours in our community and although there are existing groups I sensed an opportunity to establish our own space in the nurturing care environment of Urray House Our residents thoroughly enjoy bonding with our daughter and seeing her take her first steps in life and I know they re looking forward to the launch of our group

Creating this parent and toddler group allows us to contribute to our community while fostering meaningful relationships with our residents helping to bridge the gap between generations

Care workers

Transforming Social Care: Using Technology To Put People at the Heart of Care

Social care is undergoing a significant transformation driven by a £3 million government project to revolutionise the use of technology within the sector However this investment is just one of the many steps needed to create real change

To truly unlock the potential of technology in care, the focus needs to shift towards empowering carers By providing carers with the right tools recognition and reward the quality of care they give will increase and ongoing sector challenges including workforce shortages training and an overload of work will be addressed

Traditionally the care sector has left carers stretched thin with logistical hurdles and administrative tasks However, technology has the potential to offer carers the opportunity to streamline workflows freeing up valuable time for carers to focus on what matters most – taking care of patients


The administrative burden can interfere with valuable time that could be spent on care provision and interacting with patients directly The increase of generative AI applications in the social care sector has the opportunity to revolutionise this aspect of care by automating tasks such as rostering creating schedules and providing reminders for appointments and when to take medication

This not only reduces administrative work but also ensures carers can focus on building meaningful relationships with patients By having streamlined workflows, the number of patients who can be seen throughout the day increases leading to a more efficient and impactful way of delivering care


Technology allows for a more flexible approach to care Virtual consultations through video calls can work alongside in-person visits This gives more time back to carers to prioritise vital face-to-face interac-

tions focusing on emotional and social wellbeing support This hybrid approach allows efficient care delivery while creating a deeper relationship between carers and patients

The rise of technologies such as remote intelligent monitoring and predictive analytics can also give carers an accurate overall picture of a patient s wellbeing throughout the day By implementing wearable technology and smart sensors into a patient s daily care routine carers can monitor vital signs and potentially predict future health complications remotely This provides peace of mind for patients families and carers ensuring patients receive optimal care in their preferred settings, whether at home or in a care facility

Capturing this data ahead of time also means carers can plan care packages in advance of visiting the patient so they can maximise the time of in-person visits


With an estimated average of 9 9% of roles in adult social care vacant in 2022/23 equivalent to approximately 152 000 vacancies the social care sector is facing a clear longstanding workforce issue However technology has the potential to empower carers by offering them more control over their careers

For example utilising self-service online portals can allow carers to choose the jobs they want to work on matching their specific skills and preferences alongside patient needs This can increase flexibility for carers but also can cut out unnecessary middlemen, potentially leading to higher pay for carers which is among the lowest in the economy

To tackle current workforce issues and empower carers it s crucial to bridge the digital divide Training programmes tailored to different technological skill sets will be essential for carers to understand how technology can help them in their career and how it can used to enhance their expertise This will ensure carers are comfortable using new technology but also creates a culture of continuous learning within the workforce, where there is currently limited career progression and training and qualifications


Technology can be more than just a tool in the social care sector, it can become a catalyst for change

Carers can feel more empowered through using new technologies which will ultimately improve the quality of care they provide enhance overall patient experience and create a more efficient social care workforce

Important - Health and Safety Matters

The National Association for Safety and Health in Care Services (NASHiCS) focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the UK

Keeping up to date regarding Health and Safety matters is vital The more you know the more you can plan and the more you plan, the less you are susceptible in turbulent times to both internal and external risks

Through the association you can Network with colleagues responsible for Health and Safety share your own ‘best practice’ experiences and hear how others have overcome challenges

Source dedicated events on health and safety in the sector and participate in national and local Networkers Conferences Seminars in-person or virtual webinars

Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods, services and equipment

Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News Matters covered range from fire safety, training, infection control, lone working, falls prevention first aid to stress legionella case law regulation people moving people and mock courts to mention just a few See our website for information on past, as well as future events – www nashics org

We have developed national links with other organisations government bodies regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for

debate and discussion Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the future Find out more – administrator@nashics org www nashics org 07840 160 030
turned out in large numbers for a first look inside
on Saturday March
new team welcomed
to explore the new luxurious setting
were able
enjoy activities, entertainment home tours and tasty treats inspired by
from the home s menus all rustled up by the new head chef Those who attended gained a sneak peek into the future experience of individuals set to move into the home when it officially opens Michael Zinaka Commissioning Manager at Bentley Grange said: “It was a total pleasure to be able to host this event and show our beautiful new home to the community we will serve We received so many compliments and positive feedback as well as a great deal of interest from families with loved ones who would benefit from the excellent care we can provide “This open event marked the first step in a very exciting new beginning, as we share this exceptional home with the Biddenham community Bentley Grange, the latest addition to the Maria Mallaband Care Group (MMCG) portfolio of more than 80 care homes across the UK will offer personalised residential dementia and nursing care
Ben Maynard
are so excited about what we can do for those who will soon call Bentley Grange home With our outward-facing approach we are looking forward to seeing what we can do for this community and the value we will add to people s lives “Whether it is by providing new jobs, prioritising local suppliers and traders or supporting local charities and events we want this home to be an integral part of Biddenham We will also be opening up our amazing facilities to local businesses that can provide services to benefit those living here from hairdressers to nail technicians to holistic therapists Bentley Grange won t just be another care home – it will be a thriving part of this community ” MMCG s group-wide lifestyle programme More will be very much in evidence at Bentley Grange Its aim, as the name evokes is giving people more to enjoy putting happiness and wellbeing at the heart of everything supporting people to maintain their hobbies and interests whilst also having the opportunity to try new ones The new lifestyle team will begin by getting to know everyone living with them – creating a personalised lifestyle plan for each, capturing their likes and dislikes, hobbies and interests, and the activities they would like to try or continue with The outward-looking Bentley Grange team has already been engaged with local charities and took part in this year s Biddenham Village Festival Community Turns Out for Open Day at Biddenham’s New £13m Care Home
a new £13 millioncare home in Biddenham
Bentley Grange a 60-bed care home opened its doors for the
23rd when the home’s
guests from
the area keen
Community Relations Manager “We

Hft Tackles Adult Social Care Challenges Head On With A New Long-Term Strategy

Over 60% of adults surveyed in the UK believe the political agenda does not prioritise the needs of learning disabled adults while “a lack of funding” and “unchanging attitudes among the public” are preventing learning disabled people from living the best life possible

This is according to a survey conducted among UK adults by Opinium on behalf of the learning disability charity, Hft, which today launches its new long-term strategy, ‘Hft 2033: Your life Your way

As Hft looks to its future the strategy seeks to put an independent life in the reach of learning disabled adults and to put them and social care as a whole back on the agenda after over a decade of Government underfunding the more recent cost of living crisis and the social care recruitment crisis

Learning disabled adults want and deserve to lead independent lives full of choice as to where they live work and socialise to live their best lives by 2033 But as Local Authority funding becomes increasingly stretched to breaking point, Hft has set out its roadmap to ensure that learning disabled adults are not forgotten and shut out from the society we all share

“Today we launch Hft 2033: Your life Your way ” explains Steve Veevers, CEO of Hft “This new longterm strategy has been developed after extensive coproduction with representatives from all our audiences including the people we support and our colleagues They clearly demonstrated a desire for equity and for people to have respect for their contribution to their communities They also wanted to have choice as to where and with whom they live access to employment opportunities and more control over how they lead their everyday lives

“In 1962 when the first group of visionary parents set up Hft, there were limited opportunities available for learning disabled people when they reached adulthood But that group of parents wanted to ensure their children would continue to fulfil their potential after leaving school and so they set up Hft s first service

We have come a long way since then but our research shows we still have a long way to go to ensure that learning disabled adults continue to be supported to thrive in their communities We know life can be complicated for everybody But learning disabled people often face additional hurdles Some are stopped from working towards their dreams and aspirations Many can’t live where they choose or with whom they choose Some don’t get to decide what they do for work

Others are prevented from trying new hobbies and making choices they want to make

An independent life is out of reach for many and we aim to hold on to the pioneering spirit of our founding families to change this ” he says

“We believe in a different world, not in a different individual A world where care is about so much more than survival We want learning disabled people to thrive and we re calling on everyone to be a learning disability ally to stand shoulder to shoulder with us every person we support, and the 1 5million learning disabled adults in the UK today ”

To enable Hft to achieve its ambitious strategy it has also refreshed its brand and introduced a new strapline Learning Disability Allies to help the charity be clearer about who it is and what it does and reach more people – which is now more important than ever

In the face of a perfect storm of funding pressures facing social care providers our future strategy is underpinned by a focus on financial sustainability ” explains Steve

“We know we won’t be able to achieve our vision on our own and we want to work alongside learning disabled people their families and the wider sector to create a different future We are encouraged to see that 50% of the public in the Opinium survey said they had done something in the last 12 months that made them an ally of learning disabled people If we can change this figure to 100% we will have made major inroads to a more inclusive society and to realising our vision of a future where learning disabled people can live the best life possible,” he says

THE CARER DIGITAL | ISSUE 188 | PAGE 11 Website Phone 0800 577 0026 Email Care Plans starting from £25 per month See us on Stand M25 at Care Show Excel 24th & 25th April PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

The Perfect Storm: An Ageing Social Care Industr y With No Replacements

discusses the impact of an ageing workforce and the importance of encouraging new talent into the sector

An ageing workforce without younger workers entering the industry raises the spectre of significant future service disruption As the UK population is set to grow to almost 74 million by 2036 (Office for National Statics) the current labour force doesn’t have capacity to support this level of population growth which will likely lead to potential gaps in service provision

Running parallel to this as older workers leave the industry – many of them possessing important skills and knowledge - there is a risk of losing valuable institutional expertise

Without effective knowledge transfer mechanisms in place there may be gaps in training and mentorship for younger or less experienced workers ManpowerGroup data shows that 80% of employers are currently unable to fill roles due to the talent shortages, a number which rises to an even more concerning 97% of employers in the social care sector (Hays)

A shortage of younger workers and an overreliance on an ageing workforce may impact the quality of care provided to service users

Older workers may experience physical limitations or health issues that affect their ability to perform certain tasks, while younger workers may lack the experience and skills needed to address complex care needs effectively Those in the care sector are broadly aware of this, which can be reflected in the hiring intent for Q2 2024 being +31% There is a strong desire to bring new talent into the sector, but a lack of applica-

Meet Industr y Experts at CleanEx 2024

The excitement is building as CleanEx2024 – the only UK exhibition dedicated to the laundry and textile care industry – looks to set records when the doors open at Ascot Racecourse on Sunday 28 April and Monday 29 April

CleanEx encompasses every facet of the industry and since its inception in 2012 the biennial event has grown enormously New equipment launched machinery demonstrations – in fact everything from detergents to large washers dryers to bed linen can be seen and compared

This exhibition includes the biggest names in the sector alongside newer entrants keen to show off their ingenuity and showcase products This year sustainability and products which save time and energy are expected to draw a wide audience

CleanEx 2024 like its successful predecessors attracts visitors from across the UK and the rest of the world

Virtually all attendees have buyer power within their organisation and are looking to make the most of this

valuable opportunity

tions from qualified individuals

To add to the mix the industry is often stereotyped and not positioned as a desirable career path Minimum wage long hours and lack of development opportunities hinders interest in joining the sector

However more can be done to address this as care providers across the UK could further highlight the benefits of joining the sector including job satisfaction training and development learning transferable skills and flexible working options

It’s not all doom and gloom, though Recently, the government introduced a national care career structure, with defined roles and professional development opportunities This latest measure comes in a bid to help recruit new talent into the industry As at the time of writing this (March 2024) care providers in England acting as sponsors for migrants will also be required to register with the Care Quality Commission (CQC) – the industry regulator for Health and Social Care – in order to crack down on worker exploitation and abuse within the sector

These new measures are welcomed but more must be done

Addressing the impacts of an ageing workforce across the UK social care system requires a comprehensive approach that includes strategies to attract and retain younger workers, invest in workforce development and training, promote healthy aging and workplace wellness initiatives, and improve the efficiency and effectiveness of social care delivery models

Organiser Mark Gleed says: I am very excited for the sixth edition of CleanEx and know from the massive interest that the 2024 exhibition is going to see deals done and create talking points in the years to come We can t wait –and neither can those attending as exhibitors or visitors ”

It s very easy to register for Cleanex 2024 Just go to https://cleanex ecreg uk/ where you can download an information pack Ascot Racecourse the prestigious venue is ideally placed for visitors It’s close to Ascot train station and just a short distance from central London and major road networks linking the rest of the UK

We look forward to seeing you there!

See the advert below for further details

The social care system in the UK is confronted with crisis – a perfect storm of insufficient funding staff shortages and an ageing
The average care worker is around 43 years old with at least a quarter of the workforce above the age of 55 (according to Skills for Care) How can the social care industry look to increase its current offering to attract younger workers? Teresa Wilson, Operations Director, and Social Care staffing expert at Brook Street (www brookstreet co uk)

Dementia Charity Advises About Clock Change Confusion

As winter comes to an end and the days become longer people across the nation have put their clocks forward to reflect the change in season

Despite this routine occurring twice every year, many people are caught out by the extra hour lost or gained But for people with dementia, the time change may cause more than just a surprise

Dementia charity Alzheimer’s Society has advised that people with dementia can find themselves disorientated by the clocks moving forward

As daylight begins to start earlier and end later people with dementia may find it difficult to differentiate between 6am and 6pm This can disrupt their circadian biological clock and make it hard for them and those who care for them to get enough sleep

Not feeling ready to sleep because it is light outside can cause the person to become overtired which can cause low mood and affect their ability to think clearly They may also become irritable and distressed These changes can also impact those who love and care for a person with dementia

Angelo Makri Senior Knowledge Officer for Wellbeing at Alzheimer s Society, said: “For the majority of people, the clocks changing doesn’t

have much of an impact at all – although having to work out how to reset the clock on the oven and in the car is nobody’s idea of fun While it is often only a minor nuisance for the majority of people for people living with dementia it can disrupt their body clock and cause confusion and anxiety ”

Here are four top tips from Alzheimer s Society to help people with dementia overcome challenges faced by the clocks going forward

Think about having your evening meal and going to bed an hour earlier on Saturday so that the person can still get their usual amount of sleep and wake up at their usual time on Sunday In this way the person s routine will only be different for an evening rather than a full day

Use a visual aid to help the person with dementia identify the start and end of the day Alzheimer s Society s online shop sells ‘Day and Night’ clocks (pictured) which include simple visual symbols to help people with dementia distinguish the time of day

Going outside and getting some gentle exercise can help the person feel sleepier during the evening so they go to bed

Braintree Care Home Residents Discover Joy in Potter y Making

As part of its ever-expanding activity programme Aspen Grange Care Home in Braintree Essex recently hosted a pottery workshop for its residents The session, guided by an accomplished local potter introduced residents to the craft of ceramics This addition to the home s activities programme has been significant providing both a stimulating leisure pursuit and acknowledged therapeutic advantages The process of shaping pottery is known to promote relaxation reduce stress and provide a sense of accomplishment, all of which are vital for the wellbeing of the residents The workshop has not only diversified the residents activities but also contributed to their mental and emotional health reinforcing Aspen Grange s commitment to the therapeutic integration of the arts into care Sharon Thompson Aspen Grange s home manager remarked on the initiative:

"Incorporating creative arts into our residents lives is pivotal to their wellbeing The pottery workshop not only introduced a new skill but also fostered a sense of achievement and social interaction amongst participants Engaging with clay work has been shown to offer physical benefits such as enhanced dexterity and cognitive stimulation from learning new skills ” Reflecting on the experience resident Morag Bright said "Participating in the pottery session was a new experience and something I ve not done before It's not just about learning a new craft; it s about the laughter the camaraderie, and the joy of creating something with your own hands Sharon added: The pottery event highlights our commitment to offering a diverse array of activities that cater to the interests and abilities of all our residents ensuring a stimulating and supportive environment

at their usual time If the person is unable to go outside, helping them keep active during the day can have a similar effect

Think about using blackout curtains to reduce sunlight in the evenings too

Having a routine during the day and at bedtime can help regulate a person s disrupted body clock Doing regular activities at the same time each day – for example going for a walk after breakfast, can help a person with dementia make sense of the time Alzheimer s Society s online shop sells devices that can help with managing daily routines, and reminders to complete daily tasks at regular times

“Too many people face dementia alone We want everyone affected by dementia to know that whoever you are whatever you’re going through you can turn to Alzheimer s Society for practical advice emotional support and guidance for the next step,” added Angelo


Two Years of Progress Lost in Planning for Seniors Housing Accommodation- Pace of Change Stalls Despite Needs Increasing

Just under a third (32%) of local authorities still do not have clear policies in place to support housing for seniors according to new research from Knight Frank and Irwin Mitchell Unlocking Potential - Real Estate Unlocking Potential for Seniors Housing Development (irwinmitchell com) This significant shortcoming in the level of planning for seniors housing is particularly worrying given the UK s ageing population- it is forecast that the number of people aged over 65 will increase to over 15 million or to one in four of us by 2043

The new survey builds on similar research carried out in 2017 2020 and 2022 which ranked local authorities between A and ‘D according to the provisions in their local plans towards seniors housing * Those local authorities with an A rating had clear policies indicating details of the required number of dwellings and care home beds and how this will be achieved together with specific site allocations for such development, whereas those with a D rating had neither clear policies nor site allocation

This year’s survey results (below) found that out of 326 local authorities in England 75 (23 %) were graded A 100 (33 7%) were graded B 47 (14 4%) were graded C and 104 (31 9%) were graded D Oliver Knight Partner and Head of Residential Research at Knight Frank said: “While previous research has shown significant progress our latest analysis suggests that over the last two years the pace of change has stalled A third of local authorities are still to adopt specific planning policies and site allocations addressing seniors housing Some 34 have moved backwards over the last two years The appetite from investors and developers to deliver more age-appropriate housing is clear and growing A more consistent and supportive policy environment will unlock more supply, more propositions, and more choice for seniors ”







According to Nicola Gooch, Planning partner at Irwin Mitchell “Planning remains one of the biggest challenges facing the seniors housing sector in England It s now 2024 seven years since we started running this survey and there are still less than a quarter of A graded local authorities – only 75 out of 326 that have both clear policies in place and site allocations The number of councils not adequately planning for an ageing population remains significant More concerningly the rate of change has stalled over the last two years meaning that we are failing to make progress just when the need is becoming increasingly acute ” Gooch added: This year s survey is released in the run up to a general election and at the end of a period of unprecedented political turmoil Since the last report was published there have been two changes of Prime Minister three Secretaries of State at DLUHC and six Housing Ministers We have seen the LevellingUp & Regeneration Act 2023 enter the statute books major amendments made to the NPPF and the publication of more than a dozen consultations on a wide variety of proposed reforms to the planning system ”

Against that background the policy inertia that we have experienced is disappointing but probably not surprising We have seen a decline in the number of new Local Plans as several local authorities have either delayed or withdrawn their local plans as they try to get to grips with ever moving and changing government policy ”

However it is not all gloom Despite this inertia Knight Frank & Irwin Mitchell believe a sense of urgency over the need to get behind the sector does finally seem to be taking hold The Older Person’s Housing Taskforce is due to report later this year and the Government s support for the sector has been recognised both in greater recognition in the NPPF itself but also in the Levelling-Up & Regeneration Act 2024 LURA contains provisions which when brought into effect will place the Secretary of State under a specific legal duty to provide detailed guidance on how local authorities should plan to meet the needs of the elderly population

The introduction of National Development Management Policies which sit alongside (and in some cases override) a Council’s Local Plan policies, have the potential to make a huge difference to the sector and could if the Government chose render this research completely redundant

There are also new entrants and increased activity in the market with developers such as Untold Living entering the market and rental products from existing providers really starting to take hold Gooch concludes: Whilst the last two years have been extremely challenging for the sector it is starting

to feel as if the supportive policy environment that we need to enable the sector to thrive might finally be in reach However we certainly need both local and national government to take a pro-active approach if we are to unlock the potential of senior housing in England There is still a long way to go before the necessary support is in place to deliver our population s elderly housing needs in full

Knight Frank and Irwin Mitchell have also updated their research to reveal the fifteen opportunity areas ripe for development of seniors housing across England Using a matrix looking at both the planning scores and local economic/ demographic statistics *** the research distinguished areas where there is clear potential for seniors housing to develop as well as those areas where local factors are creating a barrier to progress

The results are as follows:

.&#$/,%'5%)#2&5'+2B5#)*'/772AA20/62)'C',2<'DEFG2&0/H"%'5%)#2&5'+2B5#)*'/772AA20/62)'C',2<'DE I27/"'/B,+2&#,JF&%/I27/"'/B,+2&#,JF&%/ c+3"$346/3!_!Q)+*"+#[/3%/3=/06)2#-B[/3%/3 Q#>%+3[/3%/3Q#>%+3[/3%/3 (#3%"2/-6)[/3%/3c+3"$346/3!_!Q)+*"+#[/3%/3 T*>A-$%4+=/06)!T#"6Y#31)+"6+-`/-6)!(+"6 =/06)2#-B[/3%/3P-+36[/3%/3 T#"6!/9!T34*#3%[/3%/3(#3%"2/-6)[/3%/3 ]/03"*/2[/3%/3Q+36-#*!P+%9/-%")$-+T#"6!/9!T34*#3% C03A-$%4+!(+**"]/03"*/2]/03"*/2[/3%/3 (/B$34=/06)!T#"6C/2+-!]#>*+6"[/3%/3 T#"6!]+-l/-%")$-+T#"6!/9!T34*#3%Q/0368!R0-)#>`/-6)!T#"6 Y/*+!m#**+8=/06)!T#"6]#1B3+8[/3%/3 P-#1B3+**!a/-+"6=/06)!T#"6`/-6)0>A+-*#3%`/-6)!T#"6 Q)$1)+"6+-=/06)!T#"6[$.+-,//*`/-6)!(+"6 P-+362//%T#"6!/9!T34*#3%(#B+5+*%n/-B")$-+!_!]0>A+-"$%+ ]#.+-$34[/3%/3P-#1B3+**!a/-+"6=/06)!T#"6

Despite the research pointing to a static picture at a national level in relation to the planning scores several new entrants have made their way into the top fifteen of the seniors housing opportunity rankings

There are five new entrants within the private ranking including Wandsworth and Elmbridge which now rank third and fourth respectively

Other new entrants include Mole Valley (11th) Chichester (13th) and Brentwood (14th) Mole Valley and Chichester have rocketed into the top fifteen having ranked 190th and 239th in 2022 Both have strong underlying demographic and housing market fundamentals, but a significantly improved planning policy position between 2022 and 2024 (from D to A) has underpinned their move up the rankings

The number of London boroughs appearing in the top fifteen in the private opportunity area rankings continues to increase from two in 2020 to seven in 2024

In terms of new homes the supply of new seniors housing stock across the UK is increasing In 2023 more than 9 140 new seniors housing units were built up 19% on the previous year’s delivery and the strongest year for new supply since 2016 Delivery was weighted towards homes within Integrated Retirement Communities (IRC), which deliver larger communities with higher levels of services and supported by an increase in the volume of private capital entering the market

However, according to Oliver Knight, “While delivery has picked up it remains significantly short of need

The UK s population is ageing rapidly Over the next 20 years there will be an additional four million seniors living in the UK Independent reviews of the sector suggest up to 50 000 new seniors housing units are required annually to keep up with projected demand – over the past five years just 37 000 homes have been built


Analysis of planning data shows more new seniors housing schemes are coming forward Around 200 new planning applications were submitted last year roughly on par with 2022 Since 2022 some 270 schemes have received planning permission accounting for a potential 14,474 additional homes

The evolution of the seniors housing model to cater to a broader range of residents This includes a trend towards larger developments typically with 60-200 units The planning pipeline suggests this trend will continue


Further increase in the provision of age-targeted rental product and shared ownership as investors and operators look to offer seniors the broadest choice possible

Delivery of rental product is expected to increase further in the coming years An analysis of the pipeline suggests total private rental units will nearly double to just shy of 10 000 by 2027

Stronger appetite from new and existing market players to deliver more age-appropriate housing

A link to the full report is found here: Unlocking Potential - Real Estate Unlocking Potential for Seniors Housing Development - https://foleon irwinmitchell com/ci-reports/unlocking-potential-for-seniorshousing-development-2024/

PAGE 14 | THE CARER DIGITAL | ISSUE 188 Westland Horticulture home to brands such as Big Tom Boost Resolva Unwins and Kent & Stowe is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024 Is your local care home s outdoor space in need of some love and care to help ensure its accessible to all? At Westland we believe everyone deserves to get closer to nature and a thriving garden has a vast array of physical and therapeutic benefits whatever your level of mobility From awakening the senses of touch, sight, and smell with an abundance of thriving plants and flowers to simply sitting in the fresh air surrounded by beauty and wildlife, everyone deserves to enjoy an outdoor space The New Horizon Fund aims to create a greener future for all and will support community garden projects, from schools, allotments hospices, and care homes, across the UK and Ireland The funding will comprise of a collection of gardening essentials from Westland from compost seeds tools plant feed and much more to the value of £1 000 or Euro equivalent Each prize bundle will be individually created based on the project’s needs to help them transform their space HOW TO GET YOUR LOCAL CARE HOME INVOLVED If your local care home could benefit from receiving a donation from Westland s New Horizon Fund to help its outdoor space thrive nominate them at www gardenhealth com/new-horizon-fund There will be multiple prize draws throughout the year in March June and September with at least five bundles being awarded at each stage so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter the better chance you have The final closing date will be 1st September 2024 HELP WESTLAND GROW THE FUND Growing media which includes composts is the No 1 consumed gardening product With every bag sold of Westland s New Horizon peat free compost the fund grows and grows Every time you buy a bag of New Horizon you ll know you re contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST Success in gardening all starts with compost and with Westland s New Horizon compost you can be sure it is great for the garden, and great for the planet Our relentless pursuit of excellence in ingredients, processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It’s naturally peat free it’s 100% sustainably sourced and helps all plants and nature thrive New Horizon has been specially created to be the perfect blend for vegetables fruits and flowers The
ingredients start to nourish plants immediately and continue to feed for up to 6 weeks
Win A Gardening Bundle For Your Local Care
Or Hospice With Westland New research produced by global property consultancy Knight Frank and law firm Irwin Mitchell reveal that planning remains one of the largest challenges for the Seniors Housing market as nearly a third of councils across England remain unprepared to provide suitable housing for their ageing populations

Experts Reveal the Ultimate Snack Selection for Safe and Effective Weight Gain in the Elderly

Abbots Care have par tnered with GP and Medical Director at Selph, Dr Claire Merrifield, to outline some top tips to encourage the elderly to eat, and the best snacks to keep them healthy during loss of appetite.

As people age they face an increased risk of unintentional weight loss due to various factors such as decreased appetite altered taste and smell, and changes in metabolism

Outstanding home and live-in care providers at Abbots Care have assessed some of the potential risks elderly people face when it comes to weight loss they have identified alongside GP and Medical Director at Selph Dr Claire Merrifield the key snacks that could keep the elderly healthy during loss of appetite They ve also included tips for carers and family members when looking after an elderly relative who may be experiencing weight loss

Maintaining a healthy weight is key to fighting off infections ‘weight loss or a low appetite can lead to tiredness, depression and a lack of energy which may make you more likely to suffer from infections such as colds or flu’ We have seen that waiting times to be admitted in NHS hospitals have increased substantially over the past two years, and want to prevent elderly people waiting these times for assistance

Almost a third of over 60s – equivalent to 4 2million - have recently cut back on food or groceries due to the cost of living crisis The implications of weight loss in the elderly are profound potentially leading to weakened immunity reduced muscle strength and increased risk of falls and fractures Maintaining a healthy weight is crucial for the overall health and quality of life in older adults

Abbots Care has collaborated with Dr Claire Merrifield from Selph to provide valuable advice on how to support an elderly person with eating and maintaining weight

There are many factors that affect appetite and we know that it’s common for older people to have a decreased appetite as they age Older adults tend to have a reduced activity level which reduces appetite

‘There is a phenomenon called sensory-specific satiety which means that when a particular food is eaten to the point of feeling full that specific food becomes less pleasant than other foods which have not been eaten So if an older person has quite a bland meal with limited variety they are likely to feel full and stop eating sooner than if they had a meal with more variety ’

People who live alone have been widowed or are in care-homes with food that they do not enjoy tend to eat less Improving the physical ambience of the eating environment, finding a way for people to eat together and in a more enjoyable setting can be important in maintaining adequate food intake


Sensor y appeal:

Try and ensure the food offered has sensory appeal so looks brightly coloured and interesting and has a variety of textures Even if there is less perceived flavour it may be more interesting to eat Eating a more mediterranean style diet with lots of fruit and veg is associated with healthy ageing ’

Present a varied plate of food:

This should prevent sensory-specific satiety and promote greater food intake

Encourage movement:

Even if your loved one can t walk or mobilise easily there are plenty of exercises and movements that can be done seated Exercise and movement, however small, will improve mood cognition and appetite

Dental check:

‘Ensure your loved one has had a recent dental check and that there are no issues with dental hygiene or dentures that might affect how painful it is to chew


‘See if the ambience and atmosphere of meal-times can be improved Older people who eat alone in front of the television or have poor ambience tend to eat less Is there a way mealtimes can become more enjoyable and sociable? People tend to eat more when they are feeling happy and improving the atmosphere of meal-times in nursing homes has been shown to improve the nutritional status of residents ’


With the help of Dr Claire Merrifield Abbots Care has listed below some snack ideas for the elderly and their benefits Abbots Care have also developed a recipe book for further inspiration


Benefits - Soft and sweet but high in fibre and other health-promoting substances like polyphenols Try to substitute fruit for cakes and biscuits

Snack idea - Ripe bananas, which will also be easy for the elderly person to chew

Food - Beef jerky or protein shake

Benefits - High energy high protein snacks that can be really tasty and replace snacks with empty calories like biscuits or cakes

Snack idea - For a protein shake try blitzing in some berries and Greek yoghurt to provide some benefit to the gut or a bowl of full-fat Greek yoghurt with berries if preferred You can also make some ‘protein balls’ these are easy to make and are usually a combination of nuts seeds nut butter and either fruits or dark chocolate

Food - Natural yoghurt

Benefits - Contains probiotics which help maintain gut health Probiotics have been shown to aid digestion boost immune function and even prevent infection which is crucial through winter

Snack idea - You could try flavoured natural yoghurts or keep it simple with some granola fruit or nuts

Food - Nuts and seeds

Benefits - Contains antioxidants which may reduce the risk of many diseases fibre which is associated with a lower risk of heart disease and stroke, and plant protein which again helps decrease the risk of developing chronic diseases

Snack idea - You could create your own nut and seeds bar, or if you struggle with chewing, use nut butters instead


Benefits - Prunes can help prevent and reduce the loss of bone mass This means that eating prunes can also lower a person's risk of developing osteoporosis They are also iron rich, can help prevent diabetes and aid digestion

Snack idea - mix with porridge or yoghurt or simply eat alone for a mid morning snack

Katy Huby Community Nurse Assessor from Abbots Care said:

Any unintentional weight loss is concerning However it s not always easy to spot Look for things like dentures and rings becoming loose, clothes which previously fit looking baggy, or a decrease in energy and enthusiasm

Be mindful; talking about weight loss can be a sensitive topic for many people Instead of focusing on the physical aspect consider asking people how they are feeling Unintentional weight loss can follow on from things that have had an emotional impact such as bereavement increasing loneliness or an increase in anxiety or depression By allowing them to open up you may discover a reason for the weight loss or any additional symptoms they may be suffering from If you feel it is appropriate encourage them to make an appointment with a GP; if you are able consider offering to go with them to lend emotional support Or maybe ask them to fill out the BAPEN malnutrition self-screening tool Anyone with noticeable/unexplained/unintentional weight loss should be strongly encouraged to see a GP ”

M-Resourcing are delighted to announce the appointment of Dan Ashenden to lead our M-Resourcing service with effect from 1 December 2023

M-Resourcing offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confidence

We knowfrom talking to our clients that managing their resourcing costs isstill a key priority and this important appointment underlines ourcontinuing commitment to the sector

Christoph Marr CEO of Marr Procurement Dan is a highly-capable leader and has incredibly valuable experiencefrom his years in the care sector managing and delivering complex temporary labour

agency programmes We areexcited to bring that experience to our clients ” Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs With a rising demand andour commitment to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and
amdelighted to welcome him to the team ” Find out more at www marrprocurement com/m-resourcing/
our new head of M-Resourcing
Marr Procurement: Continuing to Invest In
the Care Sector Introducing

Canadian Study Offers New Insight Into ‘Transmissible’ Alzheimer’s Disease

New laboratory-based research in mice published in the scientific journal Stem Cell Reports, has suggested that a form of Alzheimer’s disease can be transferred via bone marrow transplants

However experts cautioned that phenomenon had only been observed in mice and the study’s conclusions couldn’t be extended to people undergoing bone marrow transplants

The researchers, from University of British Columbia in Canada, took bone marrow cells from mice that carried a faulty version of a gene linked to Alzheimer’s, called the amyloid precursor protein gene (or APP), and transplanted them into healthy mice who lacked this genetic fault Some of these recipient mice carried normal’ versions of the APP gene; others had been engineered to lack the gene entirely (so-called ‘APP-knockout’ mice)

After the transplant both groups of mice developed Alzheimer s – identified through symptoms of cognitive decline and increased levels of amyloid a hallmark protein of Alzheimer s in the brain Both groups developed symptoms a few months earlier than did the donor mice, who already carried the faulty APP gene

The fact that we could see significant behavioural differences and cognitive decline in the APP-knockouts at 6 months was surprising, but also intriguing because it just showed the appearance of the disease that was being accelerated after being transferred said first author Chaahat Singh

Dr Sheona Scales Director of Research at Alzheimer s Research UK emphasised that these experiments were conducted in mice specially bred with a rare genetic mutation which only represents an extremely small number of Alzheimer’s cases in people ”

While noting that animal research provides valuable insights into the origins and progression of dementia-related diseases Dr Scales stressed the need for further research to determine if similar processes occur in humans

It s far from clear that this mechanism is relevant outside of a laboratory experiment” she said

The transplanted cells used in the study were stem cells that have the potential to develop into blood and immune cells but not into nerve cells As a result the researchers speculated that this suggests that amyloid build-up in the brain in Alzheimer s disease can be triggered by the presence of amyloid outside of the brain

The researchers now plan to test whether other types of transplants have the same result

Earlier this year, a UK-based research team identified five very rare cases of transmissible Alzheimer’s disease in humans believed to have arisen because of a medical treatment decades earlier Reflecting on both studies, Dr Scales stressed that there is “no evidence” that Alzheimer’s can be caught from contact with someone with the disease or from regular medical treatments

Rose House: Building Strong Community Links in Armthorpe with Local Headteacher Visit

Rose House care home in Armthorpe opening in April, is delighted to announce a significant step towards fostering strong community ties with a recent visit from Nicola Worthington, the Headteacher of Southfield Primary School

Taking place on the 21st March 2024 the meeting brought together Tracey Reynolds Home Manager of Rose House and Nicola Worthington to discuss collaborative efforts between the care home and the local primary school

Recognising the importance of connecting with the surrounding community Tracey and Nicola explored avenues for cooperation that would benefit both the residents of Rose House and the students at Southfield Primary School

Commenting on the significance of this initiative, Tracey, Home Manager of Rose House emphasized It was lovely to meet Nicola and start building the relationship with our local primary school Building intergenerational relationships is so important to our residents wellbeing

She further added "Intergenerational activities, such as this foster inclusivity and harness the wealth of positive experiences and wisdom that our older generation can share with the younger generation

Echoing these sentiments, Jo, Deputy Manager at Rose House expressed enthusiasm for the collaboration stating Looking forward to working alongside Southfield School and looking forward to hearing about all the adventures we will get up to

The partnership between Rose House and Southfield Primary School signifies a commitment to enriching the lives of both residents and students through shared experiences and meaningful interactions

Rose House looks forward to further strengthening these community links and creating opportunities for intergenerational engagement that foster a sense of belonging and connection for all involved

Lura Care Launches its Mobile Dental Care Ser vices for Care Homes and Day Centres

PAGE 18 | THE CARER DIGITAL | ISSUE 188 From their first operational centre in Hampton Hill Lura Care will be in a position to provide dental services to centres located in London South East and part of East England Lura Care a company specialising in dental care services for care homes and day centres, has opened its first operational centre in the United Kingdom in Hampton Hill London Their objective is to break the mobility barrier to care for dependent people or people with mobility problems who, due to their condition cannot access the oral health services they need Lura Care has developed an innovative model of mobile dental services that adapts to the specific needs of its patients whereby its specialised and highly skilled teams carry out the treatments on-site to avoid inconvenient transfers to clinics wherever possible The company who are registered with the Care Quality Commission also carry out free no-obligation initial assessments on-site to evaluate the oral health condition of residents and their dental care needs as well as training activities in care homes to help promote preventative health and healthy habits As a social impact company Lura Care is committed to advancing towards the Sustainable Development Goals by promoting of good health and well-being (SDG 3) the reduction of inequalities (SDG 10) and the impulse of partnerships to achieve goals (SDG 17) as well as fighting the phenomenon of ageism that relegates millions of older people and restricts their rights to enjoy a full life with an optimal quality of life With this objective, the company offers flexible and interest-free financing options for treatments so that no person is left without the care they need for financial reasons, and reinvests a portion of the revenue back into the centres through bonuses to help improve their services Founded in Barcelona, Spain, and also at present in Italy, Lura Care has provided their services to more than 1 000 care homes and day centres and has attended to more than 100 000 patients since the company was founded in 2015 From their first operational centre in Hampton Hill they will be in a position to provide dental services to centres located in London South East and part of East England Lura Care is registered with the Care Quality Commission For more information about the company please visit www luracare co uk See the advert on the facing page for details
Giving a spring face-lift to the garden of the dementia home in Bridgwater where his father has been living for the past year was the activity of choice for specialist fibre engineer Andrew Chaplin and 10 of his colleagues for their spring volunteer day Andrew s dad Mike is a resident at Avalon Nursing Home and Andrew said he knew the staff there would really appreciate the support of a willing team of volunteers – courtesy of Openreach s community engagement programme – to help prep their outdoor area to make it ready for use as soon as the sun starts shining again Andrew said It felt really good to contribute something practical that would be appreciated by the amazing team at Avalon, because every time I visit I am so impressed by their dedication and the way they look after my dad and the residents The Openreach volunteers began by clearing the car park and patio of the moss and debris that accumulates over winter and then got stuck into painting the pergola, securing the gate, and cleaning the tables Avalon s activities co-ordinator Lisa Priddice said: They had a busy day and all did a fantastic job, and we are so grateful to them for choosing to spend their volunteer day working at Avalon Our residents enjoyed watching the team at work: now they can t wait to get back outside themselves and paint pallets that have been put on the walls for use as planters “Andrew and his colleagues were all so friendly and eager to help, and we were delighted to hear they d like to come back and visit to do more Openreach Volunteer Team at Avalon Nursing Home

New analysis by Age UK has found around 4 7million people aged 65 and over in the UK are unable to complete all eight of the most fundamental tasks required to use the internet successfully These include being able to turn on devices and enter account logins use settings and controls on your device open applications set up connection to wifi open internet browsers keep passwords secure and change passwords when prompted to do so

Despite the increase in older people going online over recent years around 1 in 6 of people aged 65 and over equivalent to 2 3m do not use the internet at all – and almost half (48%) of these people are aged 75+

And for those older people who have got over the barriers of using the internet further analysis by Age UK shows that among those over 65s who are online around 2 5 million are unable to complete tasks required to thrive in a digital society in day-to-day life These key skills include being able to communicate, to store and access information and content carry out transactions search for information and be safe online

their feelings on the challenges they face being offline In droves they told the Charity they feel disempowered and left behind just because they cannot do tasks online They want to stay in control of how they live their lives and are fully capable of doing so but an inability to use the internet is forcing some to rely on others restricting their sense of agency and undermining their selfesteem

Ahead of the General Election Age UK is calling on all parties to make sure that all public services including the NHS council services and other nationally provided public services offer and promote an affordable easy to access offline way of reaching and using them In addition essential private sector-run services crucially including banking should ensure that their customers who are offline or have lower

In its new report Offline and Overlooked Age UK highlights that in an increasingly digital world where almost everything from accessing NHS services and shopping to socialising and entertainment is taking place on the internet, there are millions of older people who are not online and who are being left behind The Charity warns that it will never be possible to get everyone online and trying to force the issue poses a real risk to older people s health finances and ability to participate in society

Older campaigners have told the Charity that even essential tasks are becoming challenging and sometimes impossible to do The report explores older people’s struggles in managing GP and hospital appointments accessing council services banking and applying for benefits

Age UK’s Offline and overlooked petition calling to stop online being the only option has received strong support, surpassing more than 50,000 signatures Older people, their friends and family have also shared

Disabled Woman Reunited with Dog at Scottish Care Home

Both Clo and the Liver Dalmation dog struggled with the separation and the management team at Cygnet Social Care Trinity Lodge undertook a risk assessment and made arrangements for Pongo to come and live at the Lodge with Clo

Jenine Clo s mum said The bond between Clo and Pongo is special They have been together since 2015 they met when Pongo was 12 weeks old He knows what she needs he can read her like a book

“Pongo helps Clo by reducing her anxiety He responds to her sensory needs calms her down by giving her deep pressure where he uses his body weight to provide calming sensory feedback through pressure on Clo s body Also she can pet him and he is always with her He gets her out on walks

“Clo s disabilities impact her every day, all the time Due to her having complex needs, she finds it hard


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to communicate and live life Also being born with no left forearm has made it difficult for her This means she needs care all the time

“As her parents we are so happy that the pair are reunited as they were both pining for each other She was in distress without him and Pongo was so stressed

When they were reunited the pair clicked together like they were never apart

Clo was so happy that she squealed with excitement and was jumping up and down ”

Cygnet Social Care Trinity Lodge manager Lorraine Platt said it has made a huge amount of difference to Clo s wellbeing to have Pongo living with her again

She added: Pongo makes Clo feel calmer and when she gets upset he lies with her He also needs a good three-mile walk a day which helps Clo also Pongo is very good with all the staff but it is always Clo who holds the leash when they are walking

When Clo is going somewhere Pongo cannot go with her he enjoys lying in the office with staff waiting for her to come back

“The vet said that Pongo was always pining for Clo We originally thought it would work if he just visited Clo regularly but the vet said that it was making the grieving process harder as he saw her once a week then went home and she wasn t there I knew we had to reunite them

“Across our Cygnet Social Care services we work with our individuals to ensure they have more choice and control in their lives We find out their strengths abilities and preferences so that the care provided can be as person-centred and meaningful to each individual as possible I am delighted we have achieved that for Clo ”

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level digital skills can continue to meet their day-to-day needs Caroline Abrahams CBE, Charity Director at Age UK said: “Many public as well as private service providers seem hell-bent on shifting their activities online but as our new report shows it s clear that in doing so they are leaving fully one in three of the older population behind In fact the inconvenient truth is that many millions of people of all ages especially older ones are neither confident nor adept at using the internet and want and need to continue to be able to transact their business in more traditional ways ” The Government should step in and ensure that we can all choose to access and use public services offline – by phone letter or face to face as appropriate – rather than forcing everyone down a digital route many of us are struggling to navigate, and some of us are unable to navigate at all ” “Older people who are not internet users or digitally savvy tell us how cross and upset they are when the main access to crucial services like GP appointments and Blue Badge applications moves to being online As our new report shows this often leaves them feeling disregarded and disempowered and the consequences can be serious, severing them from the support they need to stay fit, well and independent ” More Than 1 In 3 Over 65s (4.7 Million) Lack The Basic Skills To Use The Internet Successfully Gibraltar Nursing Home nestled in Monmouth recently invited Touchwood Music for a musical experience for its residents fondly referred to as family members Residents at Gibraltar were treated to a sing-along music therapy courtesy of the talented members of Touchwood Music Martin Kerrigan and Sara Szwer They have been providing sing-along music therapyand acoustic guitar accompaniment in local care homes hospitals and community centresfor 15 years and in Gibraltar Nursing Home for more than 12 years These interactive activitiesencourage communal singing and providea range of instruments for the residents Touchwood manages to stimulate memory and participation in a relaxed and enjoyable way by playing a wide variety of songs including George Formby Tom Jones Doris Day, Frank Sinatra and The Beatles Sara expressed We always enjoy visiting Gibraltar Nursing Home A few years ago whilst playing ‘When I m 64’by The Beatles, a lady at Gibraltar cheerfully shouted out that 94 was nearer to her age and it would be more appropriate to sing When I m 94 We took her at her word and that has now become the norm not only at Gibraltar, but also when we do the song elsewhere” Touchwood Musicbrings Musical Experience Togibraltar Nursing Home

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Recipients Of Care ‘Responsible’ For Saying ‘This Is What I Want’, Says Industr y Expert

A leading voice in social care has said there needs to be a rebalance between providers of care and those receiving it and said people receiving care had a ‘responsibility’ to say what they wanted

Daniel Casson, MD of Casson Consulting, said technology is not the end goal and is not designed to replace care workers and called for a greater voice for people in care ’

Speaking to The Access Group s Redefining Care podcast

Daniel Casson said:

Social care is evolving but there s also a quiet revolution around how people are prepared to look at new ideas and new ways of working

“Technology can help us find new ways of caring We need to achieve parity between the person providing the care the organisation behind them and the person receiving the care

The biggest innovation is how we involve all these people and give them parity of esteem

Social care is about helping people live as independently as possible appropriate to their own situation

While I promote new technology and new ways of thinking, I also believe in joining up existing resources to create new ways of caring Because technology is not the end goal

“Care is no longer something that we deliver to people There’s more of an equal relationship between the organisation the person providing the care and the person who receives the care Care can be designed individually around the person It’s the responsibility of recipients of care to say, “This is what I want ”

A greater voice for people in care will change how professional carers work We will have to be more adaptive more agile regarding people’s wants to ensure they’re going to have the best quality of life that they can

We need to work together to ensure we don t merely deliver care but instead make sure the individual is cared for

We also need to think about the care workers Recruitment and retention of people working in care must involve looking after their self-esteem They are knowledgeable professionals who make a difference to people s lives and that should be valued Care workers need to be helped to see themselves as professionals on a level with the health professionals and clinicians they work with

Over the next few years I hope to see a rebalancing of care in the community and healthcare in the community together with the democratisation of healthcare Social care organisations will realise their power to positively affect people s well-being journey which will lead to less need for acute interventions in people’s health care Instead community care and home care will deliver the services they need

“What we re doing with care technology is not reducing the reliance on people to deliver care Instead, we re helping people to deliver care in a more focused intelligent and effective way

The next speaker on The Access Group s ‘Redefining Care’ podcast is Liam Palmer, former care home manager and Founder of Care Tech Guide

Austen House Care Home Celebrating Holi

Barchester’s Austen House care home, in Lower Earley Reading celebrated the Hindu festival of Holi which takes place on March 25th Holi is a fun-packed festival that marks the end of winter and the start of spring it focuses on love and new life Holi celebrates the Hindu god Krishna and the legend of Holika and Prahlad One of the messier festivals Holi is also known as the festival of colours and is celebrated by the throwing of colourful powder paint and coloured water along with singing and dancing

General Manager Simona Cioinac said: “Holi is such a joyous event in the Hindu calendar we have

all really enjoyed finding out about it and the ancient stories behind the modern day celebrations

We went on a virtual tour of Holi celebrations around the world and saw the amazing colours of the paints and water being thrown at people and all around the streets Our residents loved seeing all the colourful celebrations

Mary resident at Austen House said: It was so fantastic to see all of the beautiful colours of the Holi festivities what a brilliant way to celebrate the arrival of spring – it made me so happy to see everyone having so much fun and getting so messy!


MPs Meet With Dementia Charity To Discuss NHS Continuing Healthcare

A group of high-profile MPs including Elliot Colburn (Conservative MP for Carshalton and Wallington and vice-chair of the APPG on Dementia) Mims Davies (Conservative Minister for Disabled People, Health and Work), Edward Argar (Conservative Minister for Prisons Parole and Probation) and Justin Madders (Labour MP for Ellesmere Port and Neston and Shadow Minister for Business Employment Rights and Levelling Up) met with specialist dementia nursing charity Dementia UK in Westminster yesterday to discuss its Fix the funding’ campaign which includes a proposed review of the NHS continuing healthcare (CHC) process to better meet the health and care needs of people living with dementia

The charity launched the campaign in 2023 to call for fairer care for families affected by dementia who face barriers within the CHC process which is preventing them from accessing vital funds to support their care requirements

NHS continuing healthcare (CHC) is a package of care that is fully paid for by the NHS and covers costs such as domiciliary and residential care It is for adults with long-term complex health needs However all too often people living with dementia are missing out on vital funding for care because the NHS continuing healthcare assessment process is flawed by not recognising and assessing their cognitive and behavioural needs and thereby failing to capture their overall health needs

This can lead to increased – and often unmanageable – caring responsibilities for family members, and serious financial worries for those who are left to foot the cost of care themselves

Others in attendance who pledged their support for Dementia UK’s aim to make care fairer for people living with dementia included Sir Stephen Timms (Labour MP for East Ham) Munira Wilson (Liberal Democrat

MP for Twickenham), Gareth Thomas (Conservative MP for Harrow West), Louie French (Conservative MP for Old Bexley and Sidcup) Damian Green (Conservative MP for Ashford, Kent) and Robert Buckland (Conservative MP for Swindon South)

MPs in attendance spoke with dementia specialist Admiral Nurses from Dementia UK including the charity s Chief Admiral Nurse and CEO Dr Hilda Hayo as well as people with lived experience of dementia – learning about issues in the current application process and the effect they have on the lives of families and individuals affected by dementia

Discussing the event, Dr Hilda Hayo said: We are delighted that so many MPs took time out of their busy schedule to join us for this event NHS continuing healthcare funding can be a lifeline for people with long-term and complex health needs many of whom are facing soaring care costs However people living with dementia face significant challenges when trying to access this funding We are calling on the government to review NHS continuing healthcare to address flaws in the application process and ensure that this vital funding is accessible to more people living with dementia who may be eligible

Dementia UK launched its Fix the funding campaign to support people like Rachael, whose grandfather passed away two weeks before his CHC funding was granted after a two year battle Rachael faced delays and failures while navigating the current system, with the then Clinical Commissioning Group (CCG) eventually acknowledging that he should have received the funding from the outset of her application Rachael said of the process: “I had very little time left with Grandad and I wasted it arguing with people who were supposed to be helping us ”

Minehead Nursing and Residential Home Appoints New Home Manager

services including residential nursing and specialist dementia for adults of

all ages Her priorities will be ensuring that all residents are given the best personalised care and that her team feel valued and supported Louise Heppenstall said:“I am delighted to have the opportunity to be Minehead Nursing and Residential Home s new manager It is a warm and caring place where the wellbeing and happiness of our residents is our top priority I have really found my vocation working in the care sector and as a home manager it is very rewarding to have a role where my management skills are utilised alongside my passion for caring for others I have many exciting plans for the home including more regular forums for families of residents and employees I also want to increase our interaction and engagement with the local community by hosting more events and getting our residents out and about in our minibus as much as possible ”

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A Dream Of Horses And Hooves Comes True For Care Home Resident Gwen

A wish came true for Amberley Hall care home resident Gwen recently – when she got to see horses being shoed, the same way she did in her youth as the local smithy s daughter in Gaywood Kings Lynn Gwen Sevrin has a soft spot for horses She grew up surrounded by them thanks to her dad Stan Nicholes who was the blacksmith in town He made sure the horses were well-shod and ready for their work around King’s Lynn Gwen and her family feature in a historical book about Kings Lynn Her father – Stan Nicholes – was a general smith shoeing horses in the town and the visiting circus horses who were annual visitors He also put metal rims on wheels and repaired farm implements and machinery making him an important part of the local community

Many years on Gwen s wish that was placed on the wish tree by the carers at Amberley Hall care home was to see horses being shod again just like when she was a girl And guess what? Her wish came true thanks to her loving family and some friendly faces in the community

It all started with a casual stroll near Castle Rising where Gwen s niece and her daughter bumped into Tim, a local horse owner They got chatting, and when Tim learned about Gwen’s wish, he was more than

happy to help

So, the next time the horses were due a visit from the farrier Gwen and her family were invited to go along leaving Amberley Hall care home for a great day out at the stables which are part of the Castle Rising estate owned by Lady Howard

Gwen was delighted to meet horses Billy and Ginge And there was Howard, the mobile farrier, working his magic on their hooves Gwen was absolutely fascinated watching him shape and fit those metal shoes It was like stepping back in time for her

Her nephew Alan and his wife Sandra along with Gwen s niece Pamela and her husband Paul all went along to share the experience

Alan said “I can vaguely remember seeing my grandfather – Gwen’s father – shoeing horses but to see the whole process again was amazing it s a real country art

Gwen had a great time she loves to be out and about and she s been telling everyone at the home about it

We are really grateful to Tim and Howard who made it all happen It goes to show that in our community, we can grant wishes sometimes ”

Care Home Brings the Caribbean to Rotherham

Laureate Court care home in Rotherham, recently arranged a heartwarming surprise for one of its cherished residents Arthur and his wife Lynne on the occasion of their 50th wedding anniversary Arthur and Lynne had long dreamed of embarking on a cruise around the Caribbean to celebrate their golden milestone together However due to Arthur’s declining health and his subsequent admission to Laureate Court their plans were unfortunately put on hold

Refusing to let this significant milestone pass without celebration, the compassionate team at Laureate Court decided to bring the essence of the Caribbean to Arthur and Lynne On Friday 22nd March 2024 the home was transformed into a tropical paradise complete with vibrant decorations authentic Caribbean cuisine expertly prepared by Jon the kitchen manager, lively Caribbean music, and engaging themed activities

Great-great grandmother, Edith Hodkinson, celebrated her 105th birthday on Saturday 23 March surrounded by five generations of her family at Corbrook Park Nursing Home in Audlem Cheshire To mark this extraordinary milestone Corbrook Park hosted an Open Day on Edith’s birthday, inviting members of the public to meet Edith and to take part in activities and a tour around the home

Edith was born in Leek in Staffordshire in 1919 following the end of the First World War In 1938, at 19 years old, she married Walter Hulme and both worked on the family farm in Wormhill Rushton later moving to Hunt House Farm near Leek When the Second World War broke out Walter joined the Royal Observer Corps and the Hulmes continued to farm hosting evacuees from the surrounding cities In later years Edith and Walter made prize-winning Cheshire cheese and Farmhouse butter until their retirement in 1971 Edith and Walter had five children together and today Edith enjoys a large multi-generational family with 11 grandchildren 18 great-grandchildren and three

The couple, surrounded by their loved ones and fellow residents, were overwhelmed with joy and gratitude for the thoughtful gesture Despite being unable to fulfill their original plans Arthur and Lynne were able to experience the magic of the Caribbean right in the heart of Rotherham thanks to the dedication and creativity of the Laureate Court team Lisa Facer, Senior Home Manager at Laureate Court, expressed her sentiments regarding the event stating: When Lynne shared her and Arthur s aspirations for their 50th wedding anniversary, I felt compelled to ensure that this momentous occasion was celebrated in a special way

The Caribbean-themed party was a fitting tribute to their dreams and our staff worked tirelessly to make it a reality Witnessing the gratitude and joy from the family and seeing the smiles and laughter on the day made every effort worthwhile ”

colleagues who are represented by them These were extremely hard times for all of us and that certainly comes over in the stories I would encourage everyone to come and see this exhibition which offers a chance to reflect on one of the most turbulent times in modern NHS history ”

Councillor Frankie Singleton Cabinet Member for Communities Culture & Sport at Stockport Council who has led the cross-party working group for the Covid Community Commemoration Project said: The exhibition will be a wonderful way to honour the work of all the staff who worked so hard during the pandemic to keep the NHS up and running Everyone in our communities throughout Stockport really pulled together to help

PAGE 24 | THE CARER DIGITAL | ISSUE 188 Art Exhibition Tells Stockport NHS COVID Stories A special exhibition at Stockport War Memorial Art Gallery is telling the story of the experience of those in the NHS working through the COVID-19 pandemic - through portraits from local artists Artists from Stockport and surrounding areas have captured the portraits of staff who work at Stockport NHS Foundation Trust which runs Stepping Hill Hospital and community services across Stockport These staff members are a selection of the thousands who worked tirelessly through the COVID pandemic, and have told their stories in their own words Both clinical and non-clinical colleagues and those working both the hospital and community are represented in the portraits which include nursing staff doctors physiotherapists domestics and those working in procurement pathology and the hospital mortuary The stories they tell give a very personal insight into the challenges and struggles which they and their colleagues faced as the height of the pandemic and the terrible impact which the infection had on the lives of so many local people This project has been organised by Stockport NHS Foundation Trust and funded by Stockport Metropolitan Borough Council as part of the COVID Community Commemoration Project, which is supporting Stockport communities to reflect on the period of the COVID pandemic Nic Firth Chief Nurse for Stockport NHS Foundation Trust said “We’d like to give a huge thank you to all the artists who have done some incredible work here It is extremely poignant and moving to see the portraits alongside the words of our
on the evening of Thursday 7 March and is now
the gallery from Friday 8 March to Thursday 11 April 2024, until the artworks are returned to Stepping Hill Hospital for permanent display
each other and show true neighbourliness during the pandemic and events like this and our other projects show how grateful we all are to everyone involved ” The
was launched with a special preview event
running at
great-great-grandchildren Edith had a number of interests and hobbies throughout her life She was a lady captain of Crewe Golf Club and Rease Health Club and she volunteered for many charities including Meals on Wheels She also sang in the local choir and was a talented organist Ten years after Walter s death in 1978 Edith re-married John Hodkinson who sadly passed away in 2012 Commenting on reaching her 105th birthday Edith said: “I’ve no idea what the secret to a long life is, but I suspect keeping busy plays a part I like to stay active and I really look forward to all the interesting and meaningful daily activities provided by the team here at Corbrook Park – they keep me young!” Santhosh George general manager Corbrook Park Nursing Home said “We were delighted to celebrate Edith’s 105th Birthday with an Open Day here at Corbrook Park which she has called home for the last two years Edith is a popular resident and she’s always keen to try new activities and to keep her mind active and alert ” Great-Great Grandmother Celebrates 105th Birthday

A Brixworth care home resident has marked Easter by reconnecting with his faith after visiting a local church for the first time in a decade Earlier this year Bob Hasker 71 asked staff members at HC-One s Pytchley Court care home – located on Northampton Road, Brixworth in West Northamptonshire – if he could receive a blessing from a vicar

Looking to help settle Bob in at the start of 2024, team members arranged for a visit from Reverend David Reith of All Saints Church in Brixworth who sat and prayed with Bob

After he enjoyed his meeting with Reverend Reith Bob requested to visit All Saints Church in Brixworth in-person A coach trip was organised, and this week Bob made his first trip to a church in over ten years

The visit was a huge success for Bob, and Pytchley Court care home staff members accompanying him saw the true impact it had on him as he further reconnected with his faith

Speaking after his visit Bob said: “I was very excited to be there and it was great meeting some lovely children at the service as well I will be visiting again very often

Reverend David Reith of All Saints Church Brixworth said “It was a pleasure to have Bob join us for today s service and we plan to visit the care home very often to see him and his fellow residents again

Bob was a regular churchgoer when he was a younger man and he was regularly involved in a fundraising for the church When he was 19-years-old Bob did a sponsored walk from Peterborough to Northampton – a trip of over 12 hours

Bob said: “I’ve always been a church boy, I don’t like to drink or go to the pub I ve missed going to church in recent years and I wanted to receive the communion

Easter is all about salvation that was why Jesus was nailed on the cross so he could save us That it is the reason for the communion it reminds me of the salvation ” Pytchley Court Home Manager Sue Watson said: We are delighted to have enabled Bob’s reconnection with his faith, especially at this time of year We have a number of residents with religious beliefs at our care home and we do as much as we can to support them whatever their religion might be

“For Christians like Bob members of Brixworth Community Church come in every third Wednesday of the month and we made provisions to have the vicar hold a Sunday service for Easter It s all part of the

Uvedale Hall Celebrates Resident Tiller Girl

In the glamorous era of the 1950s Susan graced the stage as a Tiller Girl captivating audiences with her talent Tiller girls are a renowned dance troupes characterised by precise choreography and uniformity, often performing intricate routines in synchronised formations Originating in the late 19th century they became synonymous with high-kicking precision and dazzling stage performances

Susan’s daughter Juliette fondly reminisces about her mother's performances alongside legendary entertainer Bruce Forsyth on Sunday Night at the London Palladium

Before her illustrious dancing career Susan also showcased her acting skills at the prestigious Richmond Theatre leaving an indelible mark on the theatrical scene

Following her tenure as a Tiller Girl Susan embarked on a new adventure founding her own ballet school for children Susan’s radiant spirit shone alongside her young

students, illustrating her commitment to nurturing the next generation of performers

Alongside her then-husband Robin Susan enchanted audiences aboard cruise ships demonstrating her versatility and passion for the stage

Susan s journey didn't end with the final curtain call Transitioning seamlessly into the world of business she carved out a successful career in market research eventually ascending to the role of director in a prominent market research company Her expertise determination and dedication to excellence propelled her to the forefront of the industry where she made invaluable contributions

Whilst residing at Uvedale the team members go above and beyond to ignite passions talents and inspirations from all of the residents and service users Entertainment exercise classes, and arts & crafts are the very start of the activities taking place at Uvedale The home celebrates Susan s indomitable spirit and remarkable achievements Her story serves as inspiration to residents and staff alike reminding us all that life is an extraordinary adventure filled with endless possibilities

In 1945 he was just a few feet away from a mine on a Dutch beach when it exploded and left him with severe abdominal injuries a large scar and shrapnel embedded in his body

After treatment at various hospitals he spent time convalescing with fellow officers at Osborne House on the Isle of Wight


help you in your care journey gain a better understanding of what the upcoming election means for social care and find insights into hiring and retaining staff With a strong emphasis on celebrating the voice of care and focusing on positive information takeaways this event will equip you with everything you need to achieve your 2024 goals ahead of time We can t wait to see you and the whole care community this spring and work together towards a better future for social care Visit www careshowlondon co uk/thecarer for further information
Uvedale Hall, part of the Healthcare Homes group, is proud to shine a spotlight on the extraordinary life of Susan a resident whose journey is as vibrant and captivating as a West End performance
the glitz of the 1950s London Palladium to the corri-
of market research
The wait is over as the Care Show London conference programme is now live! Join us this 24-25 April at ExCeL London for the biggest celebration of care in the nation s capital Come and hear from 100+ speakers to further your education explore 150+ suppliers and network with other professionals in the sector The conference programme is delivered by expert speakers across six dedicated theatres allowing you to plan your day effortlessly so you can focus on getting all the knowledge in: www careshowlondon co uk/conference-programme-2024 At Care Show London you will hear success stories that will
The Care Show London Conference Programme Is Now Live
boardrooms, Susan's story is a
work we do to make our residents feel as comfortable and supported as possible no matter what their background interest or faith Brixworth Care Home Resident Makes ‘Reconnection’ With Faith After Ten-Year Church Absence A Second World War veteran badly injured clearing enemy mines from a beach nearly 80 years ago has hit the heights to celebrate his 100th birthday Former Royal Navy officer Boyd Salmon travelled from his Lymington care home to Bournemouth Airport for a helicopter flight over Southampton Water the Solent and the New Forest coastline It was one of several treats arranged by his family over a four-day ‘birthday season which involved help from team members at Colten Care s Court Lodge Two visiting naval officers presented Boyd with a certificate of appreciation and lifetime membership of the Royal Naval Association and in a visit to Lymington Royal British Legion, he was invited to join an official D-Day 80th anniversary parade in June Back at the home, the birthday party featured a traditional British afternoon tea of cucumber sandwiches scones with jam and cream canapes fizz and a nautically themed cake specially baked by Court Lodge chef Hannah Judd to highlight Boyd’s love of sailing Born in 1924 Boyd was 17 when he joined the navy After his training he arrived in Normandy just after the initial D-Day landings in June 1944
was tasked with helping to make the beaches safer
clearing enemy mines
the Netherlands He also spent time
continued in
on the
convoys and
the Navy s Mediterranean base on
fabulous birthday
amazing and I’ve taken off the decorations to keep ” Court Lodge Companionship Team Leader Julia Puia said: We all wanted to make sure Boyd had the best family gathering with his loved ones coming to help him celebrate in style He was ever so excited about the helicopter ride He had a magnificent birthday and was truly touched by all the love around him We all wish Boyd a Happy Birthday and a splendid year ahead ”
The Limit As WWII Veteran Celebrates 100th Birthday
helicopter ride with Bliss Aviation was arranged as a surprise by his daughter Anita who travelled from her home in America for the birthday celebrations Boyd who moved to Court Lodge from his nearby Lymington family home four years ago said after the flight: “It was a dream come true and I thoroughly enjoyed it ” And speaking at his party he added: I feel so very happy to be here at Court Lodge and I can’t thank the staff enough for everything they do Being 100 really is not bad at all
was a
The cake was absolutely

Between October 2019 and March 2023, Arts Charity Magic Me partnered with Excelcare and four of their care homes in Essex for an artist residency programme which involved the introduction of immerse arts and creativity to the people living in these homes

The arts organisations: New Adventures Fevered Sleep, curious directive and Gecko each linked with an Excelcare Home for the duration of the project to host activity sessions with people teaching them new skills and showcasing their art forms The four homes selected were Lime Court Care Home in Harwich Longfield Care Home in Maldon Sherrell House Care Home in Chigwell and St Fillans Care Home in Colchester

The project aimed to build relationships between artists, residents, and team members through participation in creative arts and to increase the understanding and potential of embedding creativity in care homes It was funded by Paul Hamlyn Foundation, with contributions from Excelcare and Essex County Council

In collaboration with Anglia Ruskin University the project was observed and researched to draw conclusions about its success as well as the overall impact it had on people living in the care homes

After collating reports from each of the care home residency projects and drawing on the findings of the research team from Anglia Ruskin Professor Bungay concluded This project set out to find out how artists and care home staff could work together to make sure residents get as much out of creative activities as possible

“Collaborative working between artists and care home staff involved embracing artists’ creative skills human approach and adaptability as well as valuing the knowledge and expertise of care home staff and supporting them to take on creative roles

“When committing to providing arts activities in residential homes a legacy from the work should be considered from the start including through artists spending time sharing skills with care home staff and building their confidence to lead creative activities in the future, leaving something tangible behind, and demonstrating the power of participatory arts

The research and findings from the project aimed to set a blueprint for bringing contemporary art forms into care homes allowing for similar future projects and impact on care home residents

Magic Me has since taken these findings from the project with the support from the arts organisations and team members working in our care homes and developed a free resource called DARE TO IMAGINE a care home s guide to creativity

The DARE TO IMAGINE resource contains ideas and guidance around introducing creativity into a care home and includes engaging 5-minute activities and real-life examples taken from the four-year residency programme It has been written with input from Excelcare Team members to ensure it takes into account the unique needs of care homes and has been designed to benefit the entire care home community including family and friends

Alongside the partners involved Excelcare hopes this activity resource helps to inspire care homes around the country to think outside the box and introduce people to new art forms

By just beginning the process something magical will happen you might not know the ending but that’s okay, you will find it along the way” Artist, Artists’ Residencies in Care Homes

I passionately believe that just because someone lives in a care home they don t stop being entitled to high-quality arts and culture that is more than just something to pass the time Susan Langford Magic Me Founder & Director

“At Excelcare this resource will be shared with all our care homes ensuring that people have the chance to explore modern art forms and experience the positive impact on their health and wellbeing We eagerly anticipate our homes embracing modern art with the assistance of this invaluable resource ” said Director of Communications Engagement & Marketing Sadie Munro The resource can be downloaded at https://magicme co uk/wp-content/uploads/2024/02/Dare-toImagine-a-care-homes-guide-to-creativity pdf

New Directions Centre Stage Secures Spot in National Talent Competition Finals!

New Directions provider of choice for adult social care services across the borough of Sefton is thrilled to announce that its performing arts programme New Centre Stage has reached the finals of a prestigious national talent competition – "Care Sector's Got Talent"

The talented performers from New Centre Stage were overjoyed to learn they were chosen as one of eight finalists on March 18th Everyone involved is buzzing with excitement and busy rehearsing for the big event which takes place on Tuesday April 16th 2024 at the Coventry Building Society Arena

Based in The David Brown Centre located in the heart of Netherton s Magdalen Square, New Centre Stage offers a supportive environment where individuals can explore a variety of performing arts disciplines within a fully equipped studio theatre, complete with a 90-person audience capacity

Weekday sessions focus on drama musical theatre therapeutic and issue-based drama creative dance partnership work community projects communication skills development and fostering confidence and self-esteem

Throughout the year, New Centre Stage performers have numerous opportunities to showcase their talents through regular productions community projects and collaborative endeavours

Participants will compete against other talented finalists from across the UK This national recognition highlights the exceptional work of New Centre Stage and its dedication to providing a platform for individuals to showcase their abilities The team at New Directions will be cheering their performers on during the competition and will share updates on their progress

New Directions is an adult social care provider serving as Sefton Council's preferred provider across the Sefton Borough

The organisation’s core focus is to support individuals who live in or attend its services to achieve their personal goals and aspirations whilst promoting fulfilled and independent lives

I am incredibly proud of the New Centre Stage performers for making it to the finals of 'Care Sector's Got Talent' This achievement highlights their exceptional talent and our commitment to fostering inclusive personal growth and creative environments We're thrilled to support our performers as they showcase their abilities on a national stage The group deserves all the recognition for their achievements

New Directions Managing Director Mark Fox To learn more about the event or to book your free ticket to watch the showcase live head over to https://www championingsocialcare org uk/csgt24/

Artistic Redcot Resident Has An Ink-Credible Birthday

At Redcot the residential care home in Haslemere Surrey which is run by charity Friends of the Elderly, resident Susan Osbourne has been celebrating her 86th birthday surrounded by her family and care home friends

Susan, who has been a resident at Redcot since September 2022, was born and raised in Canterbury in Kent and spent her happy childhood living with her parents in a two-bedroomed house “I remember we didn’t have electricity ” said Susan Susan attended the local village school and says that art was her favourite subject “I loved drawing and painting,” added Susan “It was one of the things my friends and I really enjoyed doing together Growing up I wanted to be an Artist as I was, and still am, passionate about all types of art Painting, drawing and creating art lets you find and lose yourself all at the same time

On her 21st birthday Susan married her Husband Brian at the historic St Vincent s Church in Littlebourne an ancient village close to Canterbury There s a mention of the Littlebourne church in The Domesday Book referencing how it was originally built in wood by the Monks of St Augustine’s The Monks ‘kept the Parish vines which is backed up by the fact that the church s full name is St Vincent of Sargossa, who is the Patron Saint of Winemakers

The happy couple continued to live in Canterbury with Susan working in the Village Post Office They became parents to two daughters – Teresa and Julie – and Susan is now a proud Grandmother to four Grandchildren

Being born on 14th March 1938 Susan is part of what is known as The Silent Generation “It’s a term which refers to those born between 1926 and 1945 ” said Susan “As my generation lived through World War Two the name derives from an article in Time Magazine from the 1950s which suggested that the children of this generation were taught to be seen and not heard I suppose that’s true as I wouldn’t have dared by any trouble to my parents as a child or teenager

It is said that individuals born under the star sign of Pisces have a creative spirit which shines through in all their pursuits, and that those born under the star sign Pisces are creative and imaginative This is definitely true of Susan as at Redcot, she still expresses her creative side by taking part in many of the care homes wide and varied activities I still draw and attend the arts and craft classes ” Susan continued “I’m a keen knitter and still sew and knit as much as possible We have a Knit and Natter Group here at Redcot which I thoroughly enjoy too

“It’s wonderful having Susan live with us at Redcot,” said Jan Daly, the Registered Manager of the care home She is an absolute joy with a smile that lights up the room Susan is a very popular and sociable resident at Redcot who has a great sense of humour and is always keen to join in with our activities especially anything to do with art crafts or knitting – and Susan also enjoys our regular afternoon talks For her birthday Susan asked to watch one of her favourite films Titanic which she did with lots of her care home friends At tea time everyone sang Happy Birthday to the Birthday Girl and tucked into a delicious birthday cake which everybody enjoyed

We are all so glad Susan had a wonderful 86th birthday she s a special lady who is a much loved member of the Redcot family She is adored by all the care team and other residents and for her birthday, we wanted to show her how much she means to us “I m very happy living here at Redcot ” Susan added “The carers are so kind and so helpful We were chatting the other day about our Dream Team Dinner Guests and with my love of art I’d love to sit down with Renoir I love his Impressionist style I d also invite Winston Churchill as I m sure both gentlemen would keep the conversation going ”

Magic Me Launch DARE TO IMAGINE Resource After Successful Artist Residency with Essex-based Care Homes


Hundreds of people turned out to enjoy an eggs-cellent Easterthemed community event hosted by a Worthing care home to mark the start of the holidays

Caring Homes Tarring Manor Care Home welcomed nearly 300 smiling faces as it played host to the village s annual Easter egg hunt on Palm Sunday 24th March in conjunction with the Friends of Tarring Park and Tarring Rotary Club

In addition to the egg hunt families also took part in an Easter bonnet competition, judged by Tarring Manor resident Mary Mills, who modelled her own stunning bonnet

The level of entries was incredibly high, with 14 prizes given out for artistry and effort

Mary said: “I was honoured and delighted to help out Seeing so many smiling faces from the children and their families and it being such a sunny bright morning made my weekend I was also given an Easter Egg for helping which was so

The event also saw Easter Egg vouchers hidden around Tarring Manor s extensive and beautiful gardens stalls containing Easter Cards and merchandise and even ice cream to make the most of the spring sunshine

Councillor Hazel Thorpe a committee member of the Friends of Tarring

Waterside Court Residents Enjoy Activities for Easter

Ducklings Bring Spring Joy at Belong Macclesfield

Commenting on the experience Belong Macclesfield resident Joyce Bostock who was celebrating her birthday said: “How lovely it is to be able to hold a duckling It has really made my day ”

On the impact on village life Laura added: The residents have taken to looking after our ducklings like a duck to water! It has been incredibly moving to see them stroke them and welcome them into their home “It has also contributed to the vibrant spring feeling as children have come especially to see the ducklings

THE CARER DIGITAL | ISSUE 188 | PAGE 29 Staff and residents at Barchester s Ashcombe House care home in Worting road Basingstoke celebrated Easter with a whole host of different activities Starting with an Easter Service with hymns prayers and readings from local reverend and volunteers of the home followed by Communion Communion was made to be fully inclusive to all including family members friends and was also taken to residents in rooms Residents enjoyed Good Friday with Hot cross buns and singing entertainment from Reminisce entertainments Silver Steve playing a host of sing a long tunes Easter Sunday the Easter Bunny visited with chocolate goodies for all, delivered with a smile and big bunny ears Residents also tucked in to a delicious Easter meal of roast lamb followed by Easter cake prepared by the home s head chef Tracey Dyer General Manager Louise Lambert said: “As always we’ve all been looking forward to Easter It’s such a lovely time of year – the residents love all the colourful Easter eggs and decorations hot cross buns roast dinner and the Easter bunny bringing treats It s really been an eggs-cellent few days! We pride ourselves at Ashcombe on our varied life enrichment programme keeps residents active and provides a daily choice of engaging physical mental and spiritual activities tailored to residents interests and abilities Ashcombe
Style Staff and residents at Barchester s Waterside Court care home in Wallingford, celebrated Easter with a whole host of different activities including an Easter Egg Hunt, Easter cake-making Competition Easter Bonnet decorating and personally hand delivered Easter Eggs to all the residents at Waterside Court Residents at Waterside Court enjoyed an eggs-tensive range of Easter activities from Easter Egg Hunt and Easter Bonnet decorating to being involved with Barchester Easter Cake Competition Residents also tucked in to a delicious Easter meal of Roast Beef followed by Easter cake prepared by the home’s head chef Paul General Manager Clem said: As always we ve all been looking forward to Easter It s such a lovely time of year – the residents love all the colourful Easter eggs and the Easter Cake making as well as visits from grandchildren/ great-grand children who joined in on the fun for the
Easter Egg Hunt It really has been an eggs-cellent few days!
perfect venue for this year s hunt
provided a fantastic space for us, particularly
the park being so wet this year, after so much rain ” Since opening the care
as part of the community, partnering
community groups such as the Friends of Tarring Park Conrad Bool customer relations manager at Tarring Manor said: “Our relationship with the Friends of Tarring Park
important working relationship
us and we try to help them out as much as we can
Manor said the home’s garden space offered the
She said: The home
been keen to cement itself
with local organisations and
is a very
Egg-Citement All Round As Care Home Hosts Annual Village Easter Staff and residents at Barchester s Middletown care home in Hailey celebrated Easter with a whole host of different activities including Visiting Birds of Prey something a little different to start the spring with Residents at Middletown Grange danced their way into Easter with Saxophone playing, Ukulele singing, an Easter show put on by Tickled Pink and a range of Church Services to celebrate the true meaning of Easter What they really enjoyed was the WalksWithHawks a Kestrel and a few Owls to show us how to really celebrate Easter in Style Care Home Celebrates Easter Week In Style Staff at Barchester Elm Bank care home, in Kettering, were thrilled to have organised an Easter egg collection for the children s ward at Kettering General Hospital The staff at Elm Bank were touched by the kindness and generosity of the local community who donated Easter eggs for an Easter egg collection set up by Elm Bank care home Marvellous Bindura, General Manager at the home, said: “It is acts like these that remind us of the importance of working together within the community We all know how much this loving donation of Easter Eggs will mean to the children s ward at Kettering General Hospital We cannot thank everyone enough who contributed to the collection and for the smiles they will provide on the faces of the children it means so much to us all here at Elma Bank Elm Bank Care Home Celebrates Easter Egg Donation To Childrens Ward At Kettering General Hospital Residents at the not-for-profit Belong Macclesfield dementia care village watched in wonder as Easter was heralded by new life and new beginnings, with the arrival of five ducklings The new additions have been hatched as part of an ‘incredible eggs’ project organised by household team leader Laura Barsted to
create opportunities for residents to support the
process and provide care and love to their new companions Five eggs arrived at the village, complete with incubator, and within 24 hours, the first of the eggs had hatched Roll on 72 hours and Dwayne Daphne Donald Delilah and Delwyn were firmly established as fully fledged members of the Belong Macclesfield community even attending one of the village 10@10 management meetings
The ducklings brought great delight to residents tenants and colleagues alike over the Easter period ahead of moving to their new home with one of the residents’ relatives
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THE CARER DIGITAL | ISSUE 188 | PAGE 31 NUTRITION & HYDRATION Nutrition and Hydration Week was earlier this month Food procurement experts allmanhall s dietitian Tess Warnes shares a menu of ideas for year-round inspiration BREAKFAST: Including protein in breakfast can help our increased protein requirements as we get older: Pancakes (add protein powder to the mix) with fruit Greek yoghurt and flaked almonds Porridge topped with Greek yoghurt chia seeds and berries Tofu scrambled on toast Breakfast burrito wrap with beans egg avocado SNACKS: Especially if appetite is generally low, make things available throughout the day to encourage consumption of a wider range of nutrients Nutritious snack ideas could include • Cheese scones Cheese and crackers Hummus with pitta bread Peanut better on toast Avocado on oat cakes Savoury muffins Greek yoghurt with fruit Dried fru t and nuts Including more fruit is important to increase fibre and prevent constipation as well as contributing important nutrients in the diet Fruit kebabs are another fun snack! DRINKS: Mild dehydration can impact balance concentration and energy levels Longer term dehydration can lead to urinary tract infections renal disease and kidney stones As we get older we might not recognise the thirst in the same way To encourage residents to drink more: Use a drinks trolley giving plenty of choice • Encourage keeping a bottle or cup nearby All fluids count including those containing caffeine • Smoothies are great for increasing nutrients as well as fluid Try adding ingredients to boost energy and protein such as Greek yoghurt Remember that fluid can be taken through foods with higher water level contents such as fruit & vegetables Read my blog to find out more about hydration allmanhall are proud partners of the NACC and award-winning experts when it comes to food procurement and consultative support Find out more https://allmanhall co uk Food Procurement Experts, allmanhall are Supporting Nutrition and Hydration in Care Homes SUPPLYING PREMIUM COFFEE MACHINES & PRODUCTS WWW.MOORCOFFEE.CO.UK 01409 231166 MOOR COFFEE LTD One Touch Machines for Ease of Use Moor Coffee Ltd. Our Independent coffee company specialises in coffee machines coffee beans brewing equipment throughout the UK With over 25 years experience in the beverage vending industry We understand that choosing a new coffee machines can be difficult - bean to cup - instant machine what is right for you? That is where our dedicated team can offer help & advice with our knowledge gained by our time in the industry we can guide you to finding the right solution for your care home enabling you to supply quality drinks for your clients visitors and staff Machine accessories can be added to create a complete model and once you have chosen your machine we will deliver install and train you and your staff After-sales support is taken seriously so we provide you with a comprehensive back-up service with regular customer contact a range of point-of-sale material and a fully equipped service department We can offer a range of purchase options Call us now on 01409 231166 or visit www moorcoffee co uk PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

Additional features include: Auto Weight which automatically weighs the patient and adjusts pressure accordingly removing the need for manual intervention; Auto Upright which automatically optimises pressure when the patient is sitting up; and Auto Firm which adjusts the system

PRODUCTS AND SERVICES Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room, creating an intuitive heating schedule When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range Swift Response Ltd is leading the way in the heating industry across England and Wales offering bespoke care plans tailored to meet the needs of both commercial and domestic clients Central to Swift Response's ethos is providing a 'worry-free' maintenance experience marked by reliability and affordability with prices starting from a modest £25 per month The firm is celebrated for its cost-effective solutions designed to ease the financial strain on its clientele This approach not only renders essential heating services more accessible to a wider audience but also offers peace of mind to customers reassured by the transparency of costs Swift Response sets itself apart with a commitment to personalised service Acknowledging the distinct needs of each customer Swift Response delivers tailor-made solutions that ensure maximum heating efficiency and comfort This personalised touch not only enhances the customer experience but also ensures more and efficient problem resolution by offering individual account managers for commercial clients In essence Swift Response is redefining heating maintenance across England and Wales with its clientfocused plans By combining affordable pricing starting at £25 per month a pledge to hassle-free service and a customised approach to customer care Swift Response guarantees its clients a warm comfortable environment free from the usual worries associated with heating maintenance and repair Website www swiftresponseltd co uk Phone number 0800 577 0026 Email swiftresponseltd@gmail com See page 11 Swift Response Ltd MOWOOT II - a revolutionary non-invasive solution to chronic constipation Developed by doctors and other healthcare professionals the MOWOOT II mechanically performs gentle abdominal massage that speeds up intestinal transit in people suffering w ic constipation Clinically proven, effective, sa ing and easy to apply, the MOW Abdominal Massage Therapy Sy relieves troublesome constipatio the sufferers the freedom and enjoyment of a healthy life Comfortable when used the MOWOOT II treats and manages chronic constipation in people with spinal cord injuries multiple sclerosis and Parkinson s Disease Gentle abdominal massage with MOWOOT II helps the menopausal and post-menopausal women and the older and elderly people experiencing idiopathic chronic constipation In clinical studies the MOWOOT II was found to increase evacuation frequency soften stools improve regularity reduce gasses and bloating and relieve abdominal discomfort Just 10 to 20 minutes per day of relaxing abdominal massage therapy with the MOWOOT II produces evident improvement Significant results are experienced few days after the first treatment Regular usage of the MOWOOT II ensures lasting relief and better quality of life MOWOOT II for simple safe and effective relief from chronic constipation! Win Health Medical Ltd - 01835 864866 –nfo@win-health com - www win-health com See the adverts on page 3 and the front cover C&S Seating Ltd C&S Seating Ltd have prov ded postural control equipment to residential homes hospices medical equipment services and NHS trust hospitals nationwide since 1991 With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material These rolls are used to control posture and position of the body in either supine or side lying Our Knee & Leg support wedges are available in 2 sizes C&S Seating Ltd is the sole manufacturer of the Alternative Pos tioning Support – also available in two sizes which has removable side cushions and middle pommel for when more control of the abducted lower limb is required Our popular and vibrant range of Soft Knit covers in a choice of 5 colours provide a softer alternative ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort Contact us on 01424 853331 or visit www cands-seating co uk to request or download a brochure pricelist or order form request an individualised quotation speak to an advisor or to place an order See the advert on page 6 MOWOOT II for Constipation-Free Life The range exclusive to Grahame Gardner incorporates cutting-edge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort The garment fabric which is 65 per cent polyester and 35 per cent cotton is incorporated with innovative Micro-fresh® technology at point of manufacture The antimicrobial technology not only kills 99 9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99 2 per cent With wash resistant antibacterial protection Micro-Fresh® also boasts odour prevention providing longer lasting freshness for the wearer The scrubs are hypoallergenic gentle on skin and vegan friendly The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim the trousers are available in core colours Navy Bottle and Black Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour The scrub top design features multiple pockets including two waterproof chest pockets and a wearers right hand hip pocket which also has a pen divide and an elastic loop for a clip-on hand sanitiser The trousers have a drawstring waist and also side and a back pockets The range is exclusively available to purchase here: www grahamegardner co uk/healthcare/ microfresh-scrubs html www grahamegardner co uk info@grahamegardner co uk See the advert on page 5 for further details Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® SecuriCare For over 30 years SecuriCare has been supporting Care organisations and the people they care for by providing consultancy and training to help prevent and manage behaviours that challenge service delivery Our training is a blend of online and classroom-based sessions that provides a bespoke person-centred approach focused on reducing incidents of challenging behaviour and the use of restrictive interventions SecuriCare is a British Institute of Learning Disabilities-Association of Certified Training (BILD-ACT) Approved Restraint Reduction training provider an Institute of Conflict Management (ICM) Quality Award Centre; and an ISO 9001:2015 Certified Organisation Our training programmes are developed following an extensive training needs analysis to ensure we fully meet your organisation’s training needs SecuriCare also offers training to manage incidents that require clinical holding to assist with administering care and medical interventions The SecuriCare Soft Mitt System provides a safe and secure alternative to prolonged physical intervention and can also help prevent self-harm SecuriCare now offers a Franchise opportunity to those working in care As a SecuriCare Franchisee you will be your own boss and we will provide you with the training mentoring and resources to enable you to deliver the SecuriCare product range You will be fully supported in your career as an expert trainer in this exciting and rewarding area of work For more information or to discuss your training needs, please contact us for a free and no-obligation training need analysis: E: trainers@securicare com T: 01904 492 442 W: www securicare com or see page 7 for details Watch your resident s eyes light up when the trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 23 Ser ve in Style with Euroser vice Trolleys Blueleaf Care Launches the Integra-Mat Mattress to Alleviate and Prevent All Grades of Pressure Sores Blueleaf Care, the nationwide business that helps care homes deliver better outcomes has launched a new pressure care mattress suitable for all pressure sores from Grades 1 to 4 and can be used as a static or a fully dynamic alternating therapy mattress for high-quality care The Integra-Mat which is available to care homes exclusively through Blueleaf Care and augments the company’s existing Universal Therapy System (UTS) is a therapeutic support system which provides the best in comfort function efficiency and clinical excellence in line with best practice guidelines Described as a hybrid step-up step-down mattress system the Integra-Mat can be used as a static mattress or it can be stepped-up to support the active prevention or treatment of painful pressure sores and ensure residents who do experience them remain as comfortable as possible Over 700 000 people in the UK suffer from pressure sores almost all of which (95%) are avoidable with the right care and equipment For residents requiring Grade 1 pressure care the air mattress fully inflates in static mode with the foam mattress on the top surface under the cover; for Grades 2, 3 and 4 the air mattress cells or air pockets, fully
inflate and deflate around the pressure sore in dynamic alternating mode This action mimics residents natural sleep movements to optimise the flow of blood and air to the affected area The integral foam mattress can be stowed underneath the cells if needed for Grades 3 and 4 to create a full mattress system with maximum therapeutic hyperaemia
to static maximum inflation to allow for nursing and care procedures Importantly there are no external pumps hanging from the bed that can hinder carers and an ultra-rapid CPR (cardiopulmonary resuscitation) valve readies the mattress for chest compressions To discover more about the Integra-Mat please visit https://store blueleafcare com/product/pr766266integra-mat-auto-dynamic-mattress-system Dignified Dining Make sure everyone is looking stylish dignified and elegant at mealtimes Care Designs smart range of adult clothing protectors incorporate the waterproofing functionality of a bib but with the style of fashionable clothing accessories They are soft-feel highly absorbent waterproof quick drying and are available in a wide range of colours Our Tabard Style Adult Bibs with pockets are made with our professional grade PRO80TM fabric which is strong long-lasting waterproof and washable up to 60OC Get 15% off now by using code CARDESIGNS15 at our web-shop check-out! (Offer ends 1st June) Website www bibetta com E-mail enquiries@bibetta com Tel: 01223 840236 See the advert on page 13 PAGE 32 | THE CARER DIGITAL | ISSUE 188

No obligation
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by a Meiko
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• Purchase options available ◦ Outright Purchase
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equipment in
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• Try before you buy available (experience the Meiko
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energy usage by 11%

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas

are produced in


with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli Legionella, Salmonella and mould by up to 99 99% For non-clinical environments

Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags

You can order Angloplas products directly from its website by going to www angloplas co uk

INFECTION CONTROL PAGE 34 | THE CARER DIGITAL | ISSUE 188 CUT COSTS WITH A STRATEGIC APPROACH Sluice rooms are the front line defence against infections (HCAIs) in care homes But buying the right sluice equipment and getting optimum performance from it requires a strategic approach Balancing sluice room performance and costs should never mean compromising – not when safety is at stake There is also the matter of CQC ratings Refurbishing sluice rooms replacing machines or creating new facilities should be part of an all-encompassing strategy that maximises machine reliability and minimises expenditure That means factoring in costs for the whole operational life of the equipment not just the initial purchase price and ad hoc repairs Think about the lifetime cost of running each machine This strategic approach means working with a world-class manufacturer – such as DDC Dolphin – that can: Recommend the best bedpan washer disinfectors and medical pulp macerators for your requirements Customise machine software to reduce energy consumption and improve performance Offer complete sluice room builds and refurbishments, including hospital-grade flooring and wall cladding –replacing older materials that could pose an infection risk Provide robust 304 and 316 stainless steel sluice room furniture for easier cleaning and improved hygiene Cut the cost of repairs (and fix machines faster) with planned preventative maintenance Proper servicing extends machine life saving money Reduce energy bills by preventing limescale build-up in machines – 1 mm of limescale can increase
tell us that the true cost of a machine breakdown averages
(assuming there is no service contract in place) This average cost is based on: call out charge £217 labour £116/hour parts £300 With proper planned preventative maintenance delivered through a pre-agreed service contract the cost of a sluice machine breakdown can be cut to just £347 – a 45% reduction in cost And the machine will be fixed faster – within 24 hours rather than 72 hours That’s a crucial consideration because the objective is to maximise uptime so the machine can do what it does best – protecting everyone in the care home and wider community from infections Use of scale inhibitor and proper servicing/maintenance will extend the operational life of the machine A well maintained bedpan washer disinfector will last much longer – at least 10 years – compared with around seven years for a machine that has been serviced less regularly And the poorly maintained machine will inevitably have had more breakdowns Both these factors will have a substantial impact on a machine s whole of life costs Contact DDC Dolphin for more information 01202 731555, info@ddcdolphin com, www ddcdolphin com How To Maximise Sluice Room Performance And ROI With over 30 years of experience, CWE can help you provide safe water systems for your care home, including:
Water sampling
Legionella compliance
Offer chemical plans that cut the cost of bedpan washer/scale inhibitor and macerator disinfectant by up to 15% Maintain all sluice machines not just their own models – cutting the cost of callouts and reducing the time spent waiting for engineers Give you full visibility of the condition and requirements of all your sluice room assets 24/7 with a unique online
This also reduces time spent on CQC
Asset inspection – tanks, calorifiers etc
• Remedial
Swimming and spa pool testing Tel: 01844 347678 Email: Angloplas Dispensers
Reduce the Risk of Cross Infection
range of dispensers
the world
first proven Antimicrobial PVC
Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry The company gained engineering and further management knowledge when David Hunt joined in 2012 Since then other water industry professionals have added to the breadth of knowledge and experience within the company We have always provided high-quality consultancy, testing and remedial services in a professional but personable manner Our steady growth has reflected our clients trust in our services Our current clients include large housing associations pharmaceutical companies and facilities management companies as well as individual landlords and small businesses We ensure all our customers receive the same level of care and attention to detail Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations We have clients throughout the South East, London and the Midlands and carry out water tests nationally and internationally We currently provide regular water sampling and testing for over 500 sites Tel: 01844 347678 Email: info@chilternwater co uk www chilternwater co uk Expert Water Sampling Ser vices Throughout The UK Why Using A Machine To Clean Bedpans Is Better Than Manual Cleaning The greater the number of tasks you carry out by hand the higher the risk of contamination with germs From moving a bedpan emptying it and storing it everything argues in favour of machine cleaning for bedpans wherever they are used Risks of contamination – a direct comparison The risk of contamination is present wherever a bedpan is handled whether that is during its transport emptying or storage The greater the number of tasks that are carried out by hand the higher the risk Not so with a bedpan washer-disinfector from MEIKO! The machine empties the contents of the bedpan automatically hygienically and safely into the appliance only after you close the door This is important because bodily fluids carry high levels of infectious substances so it requires an extreme level of care and attention and the highest safety standards in disposing of them BEDPAN WASHER-DISINFECTORS Packed with tremendously powerful technology MEIKO washerdisinfectors aim to eliminate the risk of infections stemming from hospital dirty utility rooms Advantages Patented cutting-edge technology provides the guaranteed hygiene standards that patients expect No steam can escape from the machine so care staff have the reassurance of a safe working environment Fast cleaning and disinfection process thanks to short wash cycles (built-in steam generator/water tank) Maximum flexibility due to freely selectable A0 value (60 600 3,000) and multifunctional holder concept Efficient reprocessing thanks to multi-purpose racks and holders for different care utensils Safer and more hygienic thanks to air drying and cooling with filtered air and disinfection of all the water-carrying lines in the system to prevent recontamination Responsible management of the disinfection process is easy thanks to the temperature sensors and data analysis by the control software Meiko washer-disinfectors are available from 24 NRG Group with multiple purchase options and the chance to try before you buy For details see the advert on the previous page or visit www 24nrggroup com
Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK s leading suppliers of commercial kitchen and laundry equipment Whether you are a small sized residential home or large scale nursing home group CKLS has the expertise and equipment you need to keep your operations running smoothly At CKLS we understand that the success of your business depends on the quality of the equipment you use That s why we ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible Our commitment to our customers doesn't end with the sale of our equipment At CKLS we know that maintenance and repairs are crucial to keeping your equipment functioning at its best That's why we offer a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week We believe that our success as a company is measured by the success of our customers That s why we re constantly striving to provide better products and services to help our customers achieve their goals We re proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK So if you re looking for reliable high-quality commercial laundry and kitchen equipment, look no further than CKLS With our extensive range of products and services we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come Visit our website www ckls co uk contact by phone on 01200 411914 or email at sales@ckls co uk See the advert on page 22 Commercial Kitchen and Laundr y Solutions (CKLS) In the demanding environment of any care home the reliability and efficiency of laundry appliances is paramount Yet all too often care homes find themselves grappling with the challenges of appliance repair and maintenance resorting to thirdparty engineers and facing costly and disruptive downtime Forbes Professional recognises these challenges and is proud to offer solutions that revolutionise laundry management for care homes In addition to rental solutions Forbes offers reactive service contracts to care homes whose existing machines breakdown This grants care operators swift access to a nationwide network of qualified engineers when the in-situ laundry equipment is not beyond economical repair or due an imminent upgrade Forbes Professional s multi-award winning service support enables care homes to rest assured knowing that any issues with their laundry appliances will be promptly addressed by expert technicians With sustainability and client satisfaction at the core of their operation Forbes are always committed to prolonging product life span and minimising downtime and disruption to daily operations When the time comes to upgrade existing laundry equipment Forbes rental solution includes a same/next day engineer response at no extra cost for the duration of the contract Aside from the logistical benefits a key advantage in renting Miele’s highly efficient and reliable commercial laundry appliances from Forbes is the elimination of costly upfront capital outlay Avoiding substantial investments in purchasing equipment enables care homes to allocate their resources more efficiently focusing on delivering exceptional care to residents Whether choosing Forbes Professional for a maintenance contract or a rental solution care homes can optimise their laundry management processes and enhance operational efficiency With their commitment to reliability performance and customer satisfaction Forbes is proud to support care homes in delivering excellence in care while ensuring a seamless and hassle-free laundry experience www forbespro co uk info@forbes-professional co uk 0345 070 2335 Transform Laundr y Management Within Your Care Home with Forbes Professional Chester based Laundry professionals Lavamac Ltd official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurb shed to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers , dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert on this page for further information on Lavamac Laundr y Specialists Lavamac Receive Sustainability Award PAGE 36 | THE CARER DIGITAL | ISSUE 188 LAUNDRY SOLUTIONS


ories which are inspired by real experiences and are full of vibrant colours

Also a couple of our residents really enjoy tackling more challenging jigsaws I’m so impressed with how brilliantly they complete them; I certainly couldn t do as well as they do added Chelsey

“Puzzles are a very good pastime for our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends Daniel continued

Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really interactive puzzles have been around for quite a few hundred years Daniel continued I really do learn something new from our residents every day

“Our interactive Tiny Tablet is another example of our commitment to provide exceptional standards of quality care through person-centred care as all our residents can join in and take part in the group activities or use it on their own It’s up to them – they can do what they want to do when they want to do it ” Chelsey concluded

For more information on the Tiny Tablet see the advert on the facing page

Recreo VR - Bringing a Change of Scener y to Care

Recreo VR headsets help improve the mental and social wellbeing of those you support with person-centered VR experiences Our fully managed service is a fun and exciting way to personalise care enhance activities and improve the quality of life of your residents

Our service has been designed for the care sector with an intuitive app which does not use controllers or difficult operating systems Our library of incredible experiences means there will be something for everyone! The headsets even work offline which is brilliant for domiciliary care and for those rooms where wifi doesn t reach VR is an impactful activity and can be really effective during one-to-ones in group sessions alongside themed activities, and in reminiscence sessions for people living with dementia Our headsets and experiences have been co-designed with people living with dementia and Alzheimer s Society and have been shown to improve wellbeing and help recall memories

All headsets come with our full support and training to help integrate VR into your everyday care plans and activities

For more information or to schedule a demonstration, contact us at info@recreovr co uk or give us a call at 01482 526940 Visit our website at www recreovr co uk to discover the possibilities that Recreo VR can unlock for your care facility

Never A Cross-Word At New Copford Place Care Home’s Residents Are Definitely Not Clue -Less When It Comes To Their Daily Puzzles At Friend of the Elderly s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws, residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual’s likes preferences hobbies and interests and puzzles are a firm favourite said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table there s always some puzzling puzzle mystery taking place ” New Copford Place s interactive activity Tiny Tablet enables residents to enjoy experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style “For National Puzzle Day we thought it would be fun to find out our residents’ top three all time favourite puzzles added Chelsey Leather New Copford Place s
have been
for those living with dementia
Activities Coordinator After having a chat the residents decided that they had more than a top three Their favourites – in no particular order – are Word Searches Scrabble Number Puzzles Matching Puzzles and Memory Puzzles Chelsey continued “When it comes to a classic traditional jigsaw some of our residents enjoy doing the Relish Jigsaws which
designed to stimulate minds and evoke happy mem-

Can AI Ease Loneliness for Adults in Care?

By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we’re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable it begs the question: could AI chatbots be beneficial in care?

In short we would argue no Here s why


Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs

Carers play a vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient

Empower carers and patients through technologies

The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how to fit technology into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers a combined approach of AI and other technologies can help care providers and facilitators

For example currently a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits

In this case, we would argue, that

technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity, AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver's time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it’s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship

However it can help ensure carers have more time to put the needs of patients at the heart of their work The key to successful AI implementation in the care sector is putting the patient first

Care UK s luxurious new Oat Hill Mews care home in Leicestershire gets the latest in Smart TV and digital signage technology from Boltonbased TVC Technology Solutions in time for its recent opening Oat Hill Mews is a stunning new development by Care UK offering the best in assisted living on-site care health and wellbeing for residents

Designed as a showcase of Care UK s portfolio the Market Harborough venue boasts luxury accommodation an on-site hair and beauty salon a dedicated café an on-site cinema multiple lounges and a fully equipped bar

To complete this high-tech luxury venue Care UK asked long-term audio visual and domestic appliance supplier partner TVC Technology Solutions to furnish the luxurious bedrooms resident common areas and cafes with the latest in Smart TV technology Maintaining the cutting-

edge theme Care UK wanted the latest in digital signage throughout the main areas enabling them to show various guest information restaurant menus and entertainment schedules

With Oat Hill Mews officially opening at the start of 2024 the complete AV and digital signage systems were specified installed and tested well in advance Early visitors have already been impressed by the neat hightech and luxurious feel of Oat Hill Mews from the reception area with its HD digital signage to every bedroom featuring a 43in Smart TV on either articulating or swivel wall brackets to provide the best viewing experience to its residents

Heading up the TV-technology TVC specified its own-brand Mitchell & Brown Smart TVs in 43in screen size for every room These fully featured Freeview Play catch-up TVs with all of

solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art foodservice solution to help make any dining experience exceptional Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly welcome new residents Lovett Care also has homes under construction in St Helen s South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities

streaming serv-
Netflix Amazon Prime Disney+ and Apple TV offer Full HD picture quality and are backed by Mitchell & Brown’s UK-based customer help desk A key factor for Care UK in specifying Mitchell & Brown TVs was the brands famous seven-year warranty on every model in its range which has enabled it to become Britain s favourite UK TV brand In the reception area, alongside a large Smart TV screen, TVC provided an industry-leading commercial digital signage media player with MySign content management software The system can be managed by staff at Oat Hill Mews to show a host of information including where residents are situated for their incoming guests display upcoming trips and events on-site staff and activities or simply display local weather and current events from around the world MySign s cloud-based software has the functionality for members of staff at Oat Hill Mews and remotely from Care UK s main offices to easily schedule modify or update the content with minimal fuss As a default time-based templates provide information on meal times current and five-day weather forecasts Comments TVC s Andy Greaves Sales Director With a longstanding relationship spanning over 15 years with Care UK the association trusts us to supply install and maintain a whole host of audio and visual solutions alongside small domestic appliances and white goods in both new build properties and their existing homes Oat Hill Mews is a stand-out luxury care home venue that boasts cutting-edge Smart TV technology for residents alongside the very latest in flexible digital signage in the reception area We are very proud to be a trusted supplier and partner to Care UK with Oat Hill Mews giving us the opportunity to deliver a classleading AV solution for the care home sector ” Oat Hill Mews celebrated its official opening earlier this year with Care UK inviting prospective customers to come along and sample the live entertainment try out the chef’s menus take a tour of the facilities and join in a range of activities For more information on Care UK www careuk com For more information on TVC Technology Solutions: https://tvc uk com/ https://tvc uk com/case-studies/care-uk-oat-hill-mews/ Care UK’s Latest Care Home Opens in Style Thanks to TVC Technology Solutions PAGE 40 | THE CARER DIGITAL | ISSUE 188 INTERACTIVE TECHNOLOGY Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred, as named by the home, can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident s time in the home Chief Operating Officer Debbie Baker said “As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents” Head of Sales Emea for Bear Robotics, Malachy Ryan said We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart
ices such as
For further information visit www lovettcare co uk or www bearrobotics ai

In the post pandemic world we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled This, of course, has impacted the end user The most dramatic impact has been on the Care Industry An industry that has lacked the support it desperately needs in these trying times

Courtney Thorne at the same time took a strategic decision to take a close look at our core products right down to component level the objective being to make us less vulnerable to future global supply chain issues and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price We had to ensure that this would happen without jeopardising the superb levels of support we pro-
vide to our valued customer base This ground up review involved all departments from Research and Development right through to the Field Service team (and everything inbetween) This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges With flexible terms full integration with Care Apps celebrated service delivery and the most reliable and robust solution now at a new lower price there has never been a better time to talk to us about a new nurse call system For more information email us at: info@c-t co uk or see the advert on this page Stay Safe with Smart Wireless Nurse Call NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 188 | PAGE 41 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare, SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details Blaucomm Ltd - Telecommunications & Networks PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk Fall Savers - Affordable Fall Monitoring Solutions Medpage Limited has manufactured care aid technologies for 40 years and our brand is widely used in hospitals and commercial care establishments We supply fall prevention and detection systems to suit most requirements to ensure patient safety and regulation compliance We are a major contributor and supplier of equipment to the hospital patient discharge project, where Assistive Technology items are issued to aid independent living and keep people safer at home We offer expert technical advice support and product guidance for customers unsure of their requirements Our reputation for delivering quality services quality products competitive pricing and our passionate commitment to developing new and improved technologies is acknowledged by the majority of Local Authorities in the UK Our latest fall prevention system based around our MPCSA11 sensor controller was successfully tested in Cardiff Royal Infirmary Enfield and Barnet NHS Potters Bar Edgeware and is now adopted and implemented as part of their falls management programmes The CSA11WBCK system is unique in that it allows a patient with mobility to freely transfer from bed to chair and into a monitored area such as the washroom, without causing an alarm so long as the patient is detected by a sensor, bed chair or movement If the patient fails to return to their bed or chair the alarm outputs become active alerting radio pagers nurse call trigger or dispersed alarm dialler To find out more about Medpage fall prevention systems visit www easylinkuk co uk Professional-wandering-falls Medpage Advanced Domestic and Commercial Fall Prevention Systems PAGE 42 | THE CARER DIGITAL | ISSUE 188
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 188 | PAGE 43 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website: www frequencyprecision com Frequency PrecisionSensors and Pressure Mats to Monitor Those in Care PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
ACCESSIBLE BATHING Get Your Bathroom Ready For When You Return From Hospital After a stay in hospital it s wonderful to hear the words “you can go home” But if your physical needs have changed it’s important that you can live at home safely and without any struggle This might mean organising equipment or renovations before you come home At AHM Installations we are used to installing bathrooms for people coming home from hospital Here’s our guide to getting it right Take note of what the professionals say A doctor nurse or occupational therapist may recommend what activities you need help with For example if you need a walking frame or wheelchair, as your bathroom supplier we d need to know what size it is Know the difference between independent and assisted bath ng If your goal is to remain independent we d need to know whether you can sit down and stand up unaided, and how your mobility is likely to change over time If a carer is going to help then products such as bath-lifts may need to be considered Ask a family member or close friend to help Take the pressure off and involve someone you trust in making the decisions Use a bathroom company you can trust Some companies focus on selling bathroom products without understanding your needs At AHM our prior ty is quality of life – we think there s no point having a product unless it makes things safer and easier for you You re welcome to call us on 0800 731 6495 just for advice – there s always someone at the end of the phone We offer a Price Match Guarantee and discounts for military veterans Triton has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms Expanding its industryleading collection of Omnicare electric care showers the latest launch from Britain s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations –making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area For more information about Triton s Omnicare range please visit www tritonshowers co uk/care-showers Contact details: Call: 02476 324 776 Email: specification@tritonshowers co uk Omnicare Digital Shower for Level Access Bathrooms PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING PAGE 44 | THE CARER DIGITAL | ISSUE 188

Powering the World of Care

For over two decades Advanced has supported care organisations with innovative software which makes a vital contribution to managing workflows managing costs and achieving regulatory compliance


We provide a suite of software solutions for care organisations in residential domiciliary and supported living settings including:

Care Business Management: A comprehensive toolkit that equips you to manage your care business anytime anywhere ensuring smooth and efficient operations

Financial Management: Streamline your financial processes with tools designed to simplify the complexities of care finances making it straightforward and stress-free

People Management: From recruitment to retaining valuable staff our solutions make managing your team not just easier but more effective

• Governance and Risk Management Stay ahead of the curve with our integrated software ensuring compliance in your operations and effective risk management

• Workforce Management: Maximise your team s potential through intelligent rota and shift planning ensuring the right people are in the right places at the right times OUR PROMISE

When you choose Advanced you re not just selecting a software provider; you're partnering with someone who genuinely cares about your success

Here s what sets us apart: Customer-Centric Approach: We build our software with your needs at the heart From the design to deployment your success is our priority Simplicity and Clarity: Our tools are intuitive and user-friendly designed to bring clarity and efficiency to your operations without the confusion of complex jargon

Empowerment and Support Beyond offering solutions, we're here to support you every step of the way with robust customer service and resources to help you get the most out of our products

Designed for You

Our suite of products is tailored to meet the unique needs and challenges of residential, domiciliary providers, supported living, or any other type of care

We offer not just tools but solutions that bring real measurable change to your organisation

For more information, to arrange a call or demonstration visit www oneadvanced com

See the advert on the back cover of this issue

Friend Or Foe For The Private Healthcare Sector?

Around the globe

the healthcare sector is facing increasing headwinds Ageing populations and the increased prevalence of chronic illnesses are putting a strain on public health services Meanwhile the private sector needs help with recruitment talent retention global supply chain pressures, and rising costs The situation has necessitated a greater emphasis on HR to ensure that the onboarding process for new employees is swift and comprehensive Team members should be happy, feel sufficiently rewarded and be given every opportunity to develop their skills

At the same time the sector is undergoing a pandemic-catalysed digital transformation journey particularly as digital maturities in AI emphasise data collection for analytics and early diagnostics Alongside securing data cybersecurity is becoming a growing priority for HR professionals as many malicious attacks on healthcare providers require watertight data storage methods and payroll processes

When done right technology plays a big part in helping HR teams drive efficiencies in these processes while remaining cognisant of the potential dangers


From highly qualified healthcare professionals to a diverse pool of support workers practices need to manage workforces effectively to offer exceptional patient care An excellent place to start is by dramatically reducing administrative tasks and manual processes, as they not only slow down workflow but can also impact the quality of care as multiple touchpoints create a greater possibility of human error

Through the implementation of integrated HR, payroll and finance platforms MHR has calculated that healthcare organisations with 1 000+ employees can expect a 5-year net saving of up to £524 682 which could be redirected towards adding value to employee and patient support From ease of access and having documentation stored in one centralised location to streamlined recruitment and payroll processes there are avenues across the organisation that can be made more efficient through digital transformation With rising costs for care and consumables implementing time-saving technology is one avenue to save money without cutting deliverables or sacrificing the quality of care


Secure and efficient payroll solutions also have benefits for employee retention and satisfaction levels

As the cost-of-living crisis continues to put pressure on pay packets companies who can provide accurate and on-time payroll solutions will be popular amongst employees who are seeking to minimise their financial stress Respondents to an MHR survey on why employees are paid incorrectly found that 50% of cases are impacted by errors when manually inputting data, 48% are affected by errors when running different reports and piecing data together, and 30% are hindered by using paper formats

To rectify this, HR providers should turn to automated processes which not only save processing time and improve accuracy but can also keep on top of compliance and reduce payment risks

One development in payroll technology is ‘real-time payroll engines which eliminate the peaks and troughs faced by payroll teams allowing healthcare providers to minimise time spent on administrative tasks and reducing pressure on employee capacity


The Priory Group is the leading independent provider of behavioural care in the UK supporting the needs of more than 30 000 NHS and private patients every year with healthcare adult care services education and children s services Senior managers at the organisation understood that processes needed to be consolidated on one platform giving them the flexibility suitable for modern working practices and reducing the costs of administering The Priory’s complex range of multiple employment contracts In addition to increasing automation in payroll and improving controls around annual pay award processes The Priory Group also wanted to see efficiency gains on the HR front It sought improved workforce efficiency through comprehensive performance reviews to boost employee retention, improve data quality and reduce the cost of mispayments After examining the market and going through a tender process, MHR was selected as the supplier to assist The Priory Group in achieving its payroll and HR aims with the cutting-edge iTrent platform as the solution iTrent offers a

platforms and core iTrent modules in HR and payroll (including

GDPR) were
safety and disciplinary and grievance The system now supports 20 000 employees in all areas of the organisation clinical and administrative Workflow was streamlined and payrolls were processed swiftly and accurately for all employees as automation tools removed human error The Priory also uses iTrent module functionality to improve employee performance and job satisfaction through regular reviews that identify development and promotion opportunities In an industry where the quality of employee performance has a direct effect on patient wellbeing and clinical outcomes it s evident that digitally-streamlined payroll
solutions can have a transformative impact on performance and efficiency for patients and
By Iain Moffat, Chief Delivery Officer, MHR (www mhrglobal com/uk) THE CARER DIGITAL | ISSUE 188 | PAGE 45
with performance management succession planning recruitment
and HR
Digital Transformation


Our customers have experienced significant reductions in behaviour incidents, with some reporting over an 80% reduction after using Behaviour Smart for just one year Dean Cotton, Director, Behaviour Smart info@behavioursmart co uk www behavioursmart co uk

Intelligent | Efficient | Safe Behaviour Smart Ltd 5 Cavendish Road Sheffield S11 9BH 07498219287 www behavioursmart co uk Get your FREE trial or book a demo! Behaviour Smart is a behaviour
that produces accurate incident
and smart
that improve behaviour and consistency 10% DISCOUNT FOR ALL READERS OF THE CARER Behaviour Smart As a Behaviour Consultant I was frustrated with the inefficiency of behaviour incident recording in schools, children s homes and care settings The data collected was often filed away rarely analysed and only revisited in case of allegations Existing systems were not designed to improve behaviour This led me to conceive Behaviour Smart a system designed to enhance behaviour management However the high cost of software development deterred me Despite my wife s encouragement and discussions about re-mortgaging the house taking loans or seeking investors I decided against it My wife believed in Behaviour Smart but in 2019 she unfortunately passed away from cancer She requested that I use the life insurance money to develop Behaviour Smart Honouring her wish I proceeded with the project Behaviour Smart works by encouraging staff to reflect on incidents through structured reports It features a dedicated post-incident learning page which is based on extensive research to improve outcomes for individuals and staff It records not just the de-escalation techniques used, but also their effectiveness This data is exported to a welldesigned behaviour plan, or ‘Smart
behaviour plans
care sector, it provides comprehensive real-time functionality and
suite of digital care management tools available from a single platform designed to: Save you time Increase the efficiency of your teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening aiding the service user s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com Pass Profile 2023 PAGE 46 | THE CARER DIGITAL | ISSUE 188 TECHNOLOGY AND SOFTWARE PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home
allows you to share progress against outcomes with customisable, exportable reports
To meet the wider needs of the PASS community All-in-one PASS has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems As a result PASS now provides an all-in-one

Cloud Doing Good: Award Winning Care Accounting Software for Care Homes

Like it or not, financial accounting is crucial to the operations of your care home Without accurate reports, you cannot make proper forecasts, build accurate budgets, get paid on time by multiple funders and keep bed occupancy at optimal levels

Unfortunately, many care homes don’t have the time or budget to invest in powerful, care home accounting software This results in a vicious cycle where financial teams are so busy running manual tasks that they cannot take the time to improve their accounting systems, only to find each year they are farther and farther behind the technology their care home will need in order to thrive in the long term

Cloud Doing


a licensed partner of Oracle NetSuite, is here to stop that vicious cycle We believe care homes should have access to enterprise-level software without ballooning their budgets, so we donate the base software with up to three users to qualifying non-profit care homes

Why Care Home Accounting is So Complex

You know better than anyone that care home management is complex, and we know better than anyone that care home accounting gets complicated fast Balancing income for each resident from Councils, private sources, and family members requires detailed billing practices Add on top of that multiple legal entities, multiple care homes, the need for timely occupancy tracking and your finance team quickly becomes bogged down in repetitive, manual, and frustrating work

To make it worse, most accounting software are designed for slick enterprises (and priced for slick enterprise budgets) That leaves too many care home finance teams battling spreadsheets and duplicate reports to accomplish basic care home accounting tasks

How Cloud Doing Good Makes It Simple

Cloud Doing Good partners with care homes to

implement Oracle NetSuite’s enterprise-grade accounting software at as low a price as possible Here’s how Cloud Doing Good simplifies your care home’s accounting:

Single Source of Truth

Pull all your financial data into a single platform Even with multiple legal entities, multiple care homes, complex billing structures, bed occupancy tracking, resident admissions and departures and additional unique needs, our system aggregates all the pieces of information into a single repository

Robust Reporting

Whether you need to get an overview of last year’s spending or forecast income, you can run the necessary reports in a matter of clicks This makes it simpler for your team to build forecasts, track spending, track bed occupancy and the financial implications in real time, and manage billing and collecting resident payments easily

Implemented By Experienced Accountants

When it comes to your financial systems, you need financial experts not call centre IT to set you up for success After all, with cloud software the IT should be pre-built and proven With pre-built base software, we

match our experienced system accountants with your project to make sure it reflects your accounts, your finances, and your people So you get not just powerful accounting software, but confident end users within as little as 15 chargeable days From the start of the project through your first month’s ends, you will have a team of system accountants on call to walk you through doing the day job on the new system

Donated to Qualifying Care Homes

Cloud Doing Good’s mission is to bring streamlined accounting management to organisations that deserve it, so we keep it simple For qualifying non-profit care homes, we donate the base Oracle NetSuite software, including up to 3 users and unlimited UK entities This way, you can upgrade to enterprise-level accounting management without ballooning your budget

Keeping Your Data and Care Home Secure with Oracle NetSuite

When you partner with Cloud Doing Good, you get access Oracle NetSuite’s award-winning accounting management software 25+ years of investment and trusted by over 1 million users, Oracle NetSuite safeguards your data in a cloud network with the latest security protocols and automatic updates to protect against breaches We’ll also integrate the platform into your existing data security structure for smooth, uninterrupted, and safe operations as needed This way, you can focus on your care and let us worry about cybersecurity Don’t risk your data and care home on a solution running small numbers of customers: Oracle NetSuite is powering 38,000+ organisations

Find Out If You Qualify

We stand ready to simplify your care home’s accounting. Reach out to discuss your needs:

Iain Goldmann, Director

Mobile: 447404354865


www linkedin com/in/iaingoldmann/

care services

Providing more choice confidence and quality of care for patients and their families is therefore essential – and that s exactly the goal of the Curam and Doctify partnership

Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists their services and treatments

Patients can then click through to Curam to connect with the carers with the expertise and availability that they need in real time Not only does this ensure that patients have complete control over their carer

degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7 from anywhere in the world As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined this allows complete flexibility of service user/sponsor /charge code definition Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles • Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including Six clicks copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality • Cashbox module included Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports, views and graphs you’ll ever need In use for over 12 years • Free training and help with system set up Historic data loading option available (charges may apply) • 30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth
Curam (www curamcare
com) the largest care worker marketplace and
technology platform in the UK today announces a strategic partnership with Doctify (www doctify com/uk) the leading global platform for patient reviews of health and social care, to power enhanced trust and transparency in the UK care sector through patient verified reviews when choosing carers The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with
selection and the opportunity to form consistent trusting relationships but Curam’s self-employed carers are also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said The cornerstone of care is the patient But the UK’s care sector currently doesn’t reflect that, with the demand for fast high-quality care far outweighing the supply We re on a mission to transform care into a sector that’s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ” Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are delighted to join forces with Curam Through our partnership, we ensure that carers have access to meaningful feedback strengthening their understanding of patient needs and improving their experiences while patients can find carers they feel confident in said Subhash Mishra VP Business Development at Doctify Contact client@curamcare com or 01387 730 766
Curam Forges New Partnership with Doctify to Advance Patient-centric Feedback in the UK Care Market


New Qualification To Boost Care Sector

A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention

That s the opinion of a Lesley O Connor Head of Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector

Lesley welcomed the Government s £75m investment to help people progress in their Heath & Social Care careers

The Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce

It says the qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression

But Lesley said while the funding package would make adult social care a more attractive proposition, it would likely only make a small differ-

ence to the 152 000 vacancies within the sector

This Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley

A clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers

It will also help to improve perceptions of adult social care as a whole

People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied including helping young people with disabilities and assisting with treatment and recovery from addiction

“I hope it will encourage school leavers to consider adult social care as a viable skilled career with progression opportunities rather than a stopgap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills

“It’s well-known that people stay longer at places where training is available ”

People in adult social care jobs will be able to enrol on the new Level 2

Adult Social Care Certificate qualification between June this year and March 2025

There will be other training initiatives available, including a new digital leadership qualification to help managers in the sector with the implementation of technology

But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies

She said “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035

“While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade

Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality

Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses

For more information visit https://bit ly/realisetraining

will also complete reviews and ensure their policies and procedures remain up to date This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305 767104

At The Health & Safety Group, we understand that the process of getting your care workers through their Care Certification can be pretty demanding So we ve made it our mission is to make the training process as flexible and accessible as possible without increasing your costs or sacrificing the quality of our courses

We recognise that some prefer traditional classroom learning for the benefits of immediate instructor feedback hands-on skills practice and connecting with likeminded professionals

However if committing to fixed schedules and locations proves difficult staff may favour the unmatched flexibility of e-learning Our online courses allow caregivers to learn at their own pace, fitting training around their commitments while benefitting from rich multimedia resources

However you learn HSG offers the best of both worlds With classroom courses available nationwide 6 days a week we provide exceptional accessibility for face-to-face training Our dedicated e-learning platform ensures flexibility enhanced by our Training Team s support for

any queries From Medical Administration to Safeguarding Adults or Catheter Care, all courses are crafted by industry experts, ensuring that training prepares staff for real-world situations using practical skills

Our Care Certificate Training Course designed specifically for care workers healthcare assistants and social care support workers is just one of our high-impact training courses available both face-to-face and online through our e-learning platform Mapped to the ‘Skills for Care’ Care Certificate standards this course equips caregivers with the fundamental skills and knowledge necessary to navigate the complexities of their roles empowering them to deliver comprehensive compassionate care

Get in touch with me today at beth@hsg-group com to learn more about our training options

We re committed to tailoring training to your needs so you can focus on delivering outstanding care!

Excellence Through Training: The Health & Safety Group’s Commitment to Exceptional Care Policies and Procedures Within Social Care The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Providers have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who
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Care recruiting is currently challenging So why is CVMinder ATS a great choice for Care Providers? Stuart Haddow MD suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector “They have proven to be great at overcoming recruiting headwinds says Stuart CVMinder s Ambassador Customers also guide CVMinder product improvement programme Using that great guidance delivers a competitive advantage for all CVMinder Care customers Jack Morgan of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That’s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says “CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly ” T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care Recruiting Success with CVMinder ATS JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants, senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net Care Home Finance from Global Business Finance RECRUITMENT & PROFESSIONAL SERVICES PAGE 50 | THE CARER DIGITAL | ISSUE 188 PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
Quality Care Group, the largest independent Insurance Broker to the Care Sector proudly announces its victory in the prestigious National Insurance Awards 2024 The gala event held at the illustrious London Marriott Hotel in Grosvenor Square Mayfair London saw Quality Care Group clinch the coveted title of 'Commercial Lines Specialist Broker of the Year ' The National Insurance Awards recognise excellence and innovation within the insurance industry, celebrating outstanding achievements and contributions across various categories Quality Care Group s win in the Commercial Lines Specialist Broker of the Year category underscores its unwavering commitment to delivering bespoke insurance solutions and unparalleled service to the Care Sector Upon receiving the award, Managing Director Darren Pollard expressed his gratitude and pride, stating, "We are thrilled and honoured to be recognised as the Commercial Lines Specialist Broker of the Year at the National Insurance Awards 2024 This prestigious accolade is a testament to our team s dedication expertise, and relentless pursuit of excellence in serving the unique needs of the Care Sector " Quality Care Group has established itself as a trailblazer in the insurance industry renowned for its innovative insurance and wider business solutions, client-centric approach, and commitment to superior customer service The company s comprehensive range of services tailored specifically for the Care Sector has set new standards of excellence and earned the trust of clients nationwide As the largest independent Insurance Broker to the Care Sector Quality Care Group continues to lead the way in providing tailored insurance solutions proactive risk management strategies and unparalleled support to care businesses across the UK For further information on Quality Care Group visit www qcaregroup co uk How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close Knowle Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail money@lifetimemortgages info Quality Care Group Triumphs at National Insurance Awards 2024 RECRUITMENT & PROFESSIONAL SERVICES THE CARER DIGITAL | ISSUE 188 | PAGE 51 RECRUITMENT.THECARERUK.COM ARE YOU LOOKING FOR THE RIGHT PEOPLE TO FILL YOUR VACANCY? WE CAN HELP! MAKE A DIFFERENCE TO PEOPLE'S LIVES WITH A CAREER IN ADULT SOCIAL CARE WELCOME TO THE NEW CARER RECRUITMENT WEBSITE USER-FRIENDLY AFFORDABLE FAST & EFFICIENT Introducing The Carer Recruitment Your Premier Destination for A dult Social Care Hiring Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication, we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK’s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital, website, and social media channels Tailored Solutions Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization we ve got you covered Seamless Interaction: At THE CARER, we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards, The Carer Team recruitment thecareruk com

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