The Carer Digital - Issue #187

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W W W T H E C A R E R U K C O M THECARERUK THECARERUK Issue 187 THECARER UK F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S Public Satisfaction with Social Care Hits New Low… …With Pay, Working Conditions and Training “Leading Reasons” Inadequate pay, working conditions and training have led to public satisfaction with social care plummeting to an all-time low New findings from the British Social Attitudes survey, published by the Nuffield Trust and The King s Fund show that public satisfaction with social care services has dropped to just 13 per cent the lowest level ever recorded The survey, carried out by the National Centre for Social Research (NatCen) in September and October 2023, is seen as a gold standard measure of public attitudes in Britain The latest results show the proportion of people dissatisfied with social care remains at a historically high level 57 per cent of respondents reported being either quite dissatisfied or very dissatisfied with social care services (CONTINUED ON PAGE 3 )


Welcome to the latest edition of The Carer Digital!

Our lead story will come as a surprise to no-one that public confidence in social care and the NHS has plummeted to an all-time low The findings, revealing dissatisfaction stemming from inadequate pay, working conditions, and training, only serve to confirm what many have been warning about for years

However it would appear certainly to me that the dissatisfaction is clearly aimed at the government and not at those who provide the services

The public clearly recognise that the sector is going and always has gone above and beyond to meet its obligations and provide safe care but finds itself constantly fire-fighting for a multitude of reasons

The survey results are a narrative that has become all too familiar – successive governments turning a blind eye to the escalating crisis in social care Despite repeated warnings from experts and stakeholders, underfunding has persisted, leaving both care providers and recipients in a perpetual state of vulnerability

Local authorities find themselves grappling with squeezed budgets, forced to make impossible choices between vital services The consequences are dire –compromised quality of care overstretched staff and a growing sense of disillusionment among those who rely on these services

What adds insult to injury is the stark dissonance between promises made and actions taken Chancellor Jeremy Hunt during his tenure as chair of the health select committee unequivocally stated that social care required an additional £7 billion annually to address its myriad challenges Yet since assuming the role of chancellor those words have rung hollow as funding fails to match the rhetoric

The implications of this negligence are far-reaching affecting not only those directly involved in the provision and reception of care but society as a whole The erosion of public trust in our healthcare and social care systems undermines the very fabric of our society, fostering a sense of insecurity and neglect among our most vulnerable citizens

I have done a little research albeit limited into what our political parties will be offering in way of reform to the social care sector and can find at the moment precious little!

There appears to be “no serious addressing” of the state of the care system by

Labour or the Conservatives heading into an election campaign, however, to be fair the LibDems did make it clear £5 billion commitment to adult social care at their annual conference last September here in my hometown of Bournemouth

Mainstream news today focuses very much on the public be dissatisfied with the NHS but very little focus on the same survey revealing the public being dissatisfied with adult social care far as I can see at all about social care

It is rather alarming at the lack of discussion of the overall level of funding that is needed for social care, no (from what I can see) serious addressing of the desperate state that the existing means-testing system is in, and for any political party to go into a general election without social care being a significant part of our national discussion just seems reckless and irresponsible

And I will lead story confirms that!

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Public Satisfaction with Social Care Hits New Low



The leading reason given for dissatisfaction was inadequate pay, working conditions and training for social care workers (57 per cent) This was closely followed by people not getting the social care they need (56 per cent) and there not being enough support for unpaid carers (49 per cent)

Dissatisfaction was markedly higher among respondents who had used or had contact with social care services (for either themselves or someone else) in the past 12 months (64%) compared to those who had not (49% )

Dissatisfaction with social care services varied considerably between demographic groups Respondents aged 65 and over were more dissatisfied (63 per cent) than respondents aged 18–64 (55 per cent)

Those in the highest income quartile were more dissatisfied (62 per cent) than those in the lowest (51 per cent)

There is a notable difference in party affiliation with both Labour and Liberal Democrat supporters saying they are more dissatisfied with social care services (both 62 per cent), than Conservative supporters (51 per cent)


Evan John Policy Advisor at national disability charity Sense said: “It’s little surprise that so few people are satisfied with their experiences of social care given the huge challenges facing the system right now Social care has been chronically underfunded under-resourced and understaffed for years with devastating consequences We hear countless stories at Sense from families who are battling a complex system that comes with huge costs yet often does not meet their needs No matter your salary everyone is expected to make a contribution to their social care which can leave people spending a huge amount of their income on their care costs including those who rely on benefits This prevents many disabled people from ever becoming financially secure while others run into debt

“With local authority budgets increasingly under pressure, more and more people are seeing their social care support cut Sense research found that a quarter of people with complex disabilities who use social care had their provision cut last year This puts even more strain on family carers and leaves disabled people without the support they need to live healthy and happy lives

The social care system is on its knees and it s vital that budgets increase substantially so that disabled people can access the care they need and providers can afford to pay care workers well We also urgently need a social care workforce plan which will lay out how the government will plug the staffing gaps in the sector


Separate analysis revealed that public satisfaction with the NHS has also fallen to the lowest level ever recorded

The latest British Social Attitudes survey (BSA) again published by The King’s Fund and the Nuffield Trust revealed that for the first time in

the 41-year history of the survey less than a quarter of people are satisfied with the way the NHS is running Satisfaction had previously peaked in 2010 when 7 out of 10 people reported being satisfied with the health service

Overall public satisfaction with how the NHS runs now stands at 24% – a fall of 5 percentage points from the previous year Since 2020 satisfaction has fallen by 29 percentage points Dissatisfaction is also at an all-time high with more than half (52%) of respondents saying they were dissatisfied with the NHS

The survey carried out by the National Centre for Social Research (NatCen) in September and October 2023 is seen as a gold-standard measure of public attitudes in Britain

Nearly three quarters (71%) of respondents who were dissatisfied with the NHS pointed to long waiting times for GP and hospital appointments as one of their top reasons for dissatisfaction followed by staffing shortages (54%) and a view that the government does not spend enough on the health service (47%)

Since the 2015 survey a large majority of respondents have consistently expressed the view that the NHS has a major or severe funding problem with 84% of respondents to the 2023 survey now sharing this view


In a new question introduced for the 2023 survey,4 nearly half (48%) of the public would support the government increasing taxes and spending more on the NHS Those on the highest household incomes were more likely to choose this option

Despite record low levels of satisfaction with the NHS, public support for the founding principles of the NHS, which marked its 75th anniversary in 2023, is as strong as ever The overwhelming majority of respondents expressed high levels of support for the principles when asked if they should still apply in 2023: that it is free of charge when you need it (91), primarily funded through taxation (82%) and available to everyone (82%)

Other findings from Public satisfaction with the NHS and social care in 2023 include:

Of those who were satisfied with the NHS, the top reason was because NHS care is free at the point of use (66%), followed by the NHS has a good range of services and treatments available (53%) and the quality of NHS care (52%)

Consistent with previous years’ surveys, when asked what the most important priorities for the NHS should be, the top two cited by respondents were making it easier to get a GP appointment (52%) and increasing the number of staff in the NHS (51%) Improving waiting times for planned operations and in A&E were chosen by 47% and 45% of respondents respectively

When asked about government choices on tax and spending on the NHS 48% chose ‘increase taxes and spend more on the NHS’ 42% chose ‘keep taxes and spending the same’ and 6% chose ‘reduce taxes and spend less on the NHS’ Those in the highest monthly household income quartile were more likely to choose ‘increase taxes and spend


As we approach an election in 2024 low levels of satisfaction are now more consistent across the political divide than in previous years when public satisfaction had dropped In in the years leading up to the general election in 1997, when satisfaction dropped to 34%

Conservative supporters were consistently significantly more satisfied than Labour supporters In 2023, Conservative supporters reported only marginally higher levels of satisfaction than Labour supporters (29% and 24% respectively) and levels of dissatisfaction were similar across supporters of both parties

The survey also measures public opinion on specific NHS services The think tanks’ analysis reveals that public satisfaction with GP services – historically the service with the highest levels of public satisfaction – now stands at 34% the lowest level recorded since the survey began Since 2019 satisfaction with GP services has fallen by 34 percentage points Satisfaction with NHS dentistry has now fallen to a record low of 24% Public satisfaction with inpatient services is at a historically low level (35%) as is satisfaction with outpatient services (44%) 31% said they were satisfied with A&E services up 1 percentage point on the previous year


Dan Wellings Senior Fellow at The King’s Fund said: ‘These results are depressing but sadly not surprising The NHS has seen no respite from the issues that have led to an unprecedented downward spiral in public satisfaction in recent years

‘With the health service increasingly unable to meet the expectations and needs of those who rely on it, public satisfaction with the NHS is now in uncharted territory The size of the challenge to recover it is growing more difficult with each passing year Ahead of the upcoming general election political leaders should take note of just how far satisfaction with this celebrated public institution has fallen

The public are clear that they want shorter waits for care better staffing levels and more funding Despite the challenging economic circumstances our analysis suggests that one in two people may be prepared to pay more for the NHS through taxation especially those with the deepest pockets


Jessica Morris Fellow at The Nuffield Trust said: ‘The next government will inherit an NHS with a record low level of satisfaction with the way in which it’s running It is worrying how consistent this is across different NHS services, with inpatient, outpatient, dentistry and GP services reporting record low levels of satisfaction As we approach a general election, political parties should be frank and realistic about the challenges ahead of them if they are to turn this situation around

‘Despite such low levels of satisfaction, the public continue to back the principles underpinning the NHS The public has not fallen out of love with the idea of a publicly funded, free at the point of use NHS, but they are losing confidence that it will support them and their loved ones in the best possible way when they need it ’


Leadership in Care: “You Need A Strong

Vision and the Ability to Carr y a Team”

Care, explains what makes a good leader and how others can move up to the role – www churchfarmcare co uk


Our business determines the way that


and, quite rightly, it is highly regulated Alongside adhering to legal requirements behind everything we do is the need to support the emotional physical and psycological wellbeing of the people we look after and there’s no denying it can be tough at times To get the balance right you need someone with a strong vision and the ability to inspire and carry the team towards its holistic goals while maintaining the highest professional standards which is what a good leader does


A manager is very task orientated and will control the available resources to streamline processes, but a leader inspires and empowers people to work towards one

practice It’s important to be trustworthy and maintain your integrity, otherwise no one will believe in your vision and I think my past professional experience helps with this I also always make myself accessible should anyone need my support


Good staff is key for every organisation and this is definitely a challenge in our sector To hire a good

team, you need to look for strong values as well as practical skills so it can be hard to find the right fit This is why retention is key – to help you need to define your strong vision and mission while also ensuring practical elements such as ensuring considerations such as childcare and wages are built into every job offer At Church Farm Care we re proud to be an accredited Living Wage Employer helping us to find and keep our team of specialist staff


I’ve worked in health and social care for more than 35 years, and first gained a degree in dementia studies before working as a specialist nurse for many years in a small care home I also gained an NVQ diploma in management studies to help me move forward in my career, which saw me work in several managerial and operational positions


First you need to understand that there are lots of ways to progress in this sector if you choose to educate yourself and look for opportunities To do this make a point of doing lots of active listening to see what is happening around you so you can embrace any changes to learn and progress

To succeed you need to be human humble and open to challenges Connect with those within your organisation and ensure you remain highly competent at work, so you set a good example and put yourself in good stead to be put forward for any chances to progress

Most importantly, don't let anyone put you down – no matter your gender or race, we are all capable and everyone is born to achieve

A care home can be a challenging environment – how do you keep everyone motivated deal with any conflicts or problems and create a positive working culture for your team?

This all goes back to having a clear vision and the ability to bring people together Integrity is key too and being self aware – if something wasn t completed to a high standard take the opportunity to reflect on what went wrong and put steps in place to ensure it doesn t happen again always coming from a culture of compassion and improvement To do well during challenging environments, good communication is key as well as empathy for both your team and the people that you care for In this sector it s simply impossible to move forward without this skill

One of my biggest tips is to also make sure you have a good listening scheme in place this way you already know the challenges in your team before they become too deep-rooted to solve

ners and £100 donation to the Europa Conference League Winner

The team also managed to raise another pot of donations for Dementia UK on a ‘Go Fund Me’ page The donations made currently stands at £620 which completely exceeded the initial target of £200 In total, the team have helped raise over £750 for the charity, with more

League win for HC-One helped raise an additional £150 for the chosen charity

Business Fives published on their website: At our Tees Valley Football Tournament there will be a £350 charity donation made to the Champions League Winners and £150 donation to the Europa League win-

PAGE 4 | THE CARER DIGITAL | ISSUE 187 Rise and Shine is a game which was created to encourage a fun approach to physical activity on older person’s inpatient wards and care homes Focus Games is giving away 100 copies of the game See our advert on the cover page or visit www riseandshinegame com The aim of Rise and Shine was to develop an activity so everyone has an opportunity to take part in some physical activity (when they are ready clinically and personally) to prevent Hospital Acquired Deconditioning (HAD) in a fun sociable way It is primarily aimed at older hospital inpatients and care home residents The initial idea for Rise and Shine came from international artist and sculptor Bob Olley who also designed the unique characters on each of the cards With mobility issues affecting our elderly population nationwide the solution was a card game that encourages players to move physically By engaging in this fun and social activity hospital inpatients and members of the care community can become more active Not only does this enhance their mobility but it also motivates patients to get out of bed get dressed and ultimately enhances their overall experience Developed in partnership with South Tyneside and Sunderland NHS FT and Health Innovation North East and North Cumbria Read the full case study at https://innovationlibrarynenc org uk/result/rise-and-shine-game/ 100 FREE copies of Rise and Shine for Carer Readers
people live
and compliant
common goal I get great enjoyment from carrying the
from the
to the
ensuring everything
do is effective
wear a lot of hats! I draw upon my experience
monitoring high-level responsibilities such as the financial viability of the business
top of all new CQC changes so we can ensure this is reflected throughout our day to day
as a
to give practical advice to the team while also
and keeping on
head of operations at Church Farm
HC-One s Darlington Support Office team have raised over £750 for Dementia UK after winning a Tees Valley football tournament in Teesside The tournament which was held on Thursday March 21 at Goals in Teesside, Middlesbrough, saw HC-One play a series of five-a-side charity football games alongside 24 other companies operating within the Teesside area Eight colleagues who are based at the HC-One Support Office located on Archer Street in Darlington laced up their football boots to play in the games THIS INCLUDED:
Nike Ajewole,
Captain Caithan Leighton – HR Onboarding Team Leader Jamie Stallard – HR Onboarding Team Leader
Josh Archer – Payroll Administrator Ross Watson – Senior Product Manager • Josh Marriner – HR Onboarding Administrator Nathan Gilbert – HR Onboarding Administrator
Dan Martin – Senior Payroll Administrator Reece Swalwell – HR Helpdesk Administrator
event involved some fantastic teams, but HC-One battled it out and ended up winning the ‘Europa League Final and qualifying for the National Finals which will take place in Leeds The Europa
expected to come in over the next few weeks Graham Stokes, Director of Dementia & Specialist Service Innovation at HC-One said: Nearly 40 per cent of people with dementia are living in a care home For HC-One the result is that more than 70 per cent of our residents have dementia which is around 10 000 people This is the scale of our responsibility yet also the scale of our opportunity to show what is possible Our model of dementia care redefines what it means to support people living with dementia ensuring that we not only care for them, but we also care about them It embraces dementia-friendly interior design, meaningful occupation compassionate person-centred practice and clinical excellence “This ensures that HC-One’s dementia care communities have the right people right culture and right environment combining to deliver what is best for residents The outcome is that we are committed to giving people with dementia the care they need and the life they want Team Captain, Caithan Leighton, stated: “It was fitting for us to play for Dementia UK, because of the work our colleagues do day in and day out to support residents with dementia so this is a charity that is very close to all of our hearts I am very proud to have taken part in the Tees Valley Football Tournament and even more proud at how much we raised for this fantastic charity!” HC-One Win Tees Valley Football Tournament In Aid Of Raising Funds For Dementia UK

Routine Covid Testing Of Hospital Discharges To Care Homes To End In April

The government is to end routine COVID testing for hospital patients discharged into care homes from April 1

Health minister Maria Caulfield confirmed the decision in a written statement on Monday March 25 stating that the move could be taken due to continued high levels of vaccination among at-risk groups combined with wider access to treatments and the reduced impact of outbreaks Ms Caulfield added the shift was to align with the approach for other respiratory illnesses Confirming the announcement Dame Jenny Harries chief executive of UKHSA said: “Thanks to protection from the combination of vaccination natural immunity and effective treatments Covid-19 is now a relatively mild disease for most people

“This allows testing programmes to be brought in line with the management of other respiratory illnesses such as flu while still protecting those most at risk

“While this is an important milestone for us in learning to live with Covid-19 as with other respiratory illnesses the virus hasn t gone away and can still cause severe illness for some “UKHSA will continue to work closely with the Department for Health and Social Care and with NHS England to closely monitor respiratory illness rates and characteristics through our critical science and sur-

veillance programmes ”

The move will include the abandoning of lateral flow testing to manage outbreaks in higher-risk settings However free polymerase chain reaction (PCR) testing to determine the cause of an acute respiratory infection outbreak in higher risk settings where deemed appropriate by a local UK Health Security Agency (UKHSA) health protection team (HPT), will remain to test for a wide range of respiratory viruses

An estimated 25 000 people were discharged from hospitals to care homes without testing at the height of the Covid pandemic between mid-March and mid-April 2020 and remains one of the most controversial aspects of the pandemic

This failure to test meant that vulnerable patients often went straight from hospital to a care home without a test, and then spread the virus to others

Professor Martin Green of Care England said People who live in care homes are often living with many health conditions and are susceptible to infectious diseases “It is for this reason that we would like to see testing continue when patients are being discharged from hospital

“If we see an end to such testing, the risk of people coming from hospital with asymptomatic COVID and transmitting it to other residents could have serious consequences


Rhyming couplets were the order of the day at Austen House care home in Lower Earley Reading where residents were keen to get involved in World Poetry Day UNESCO says: Poetry reaffirms our common humanity by revealing to us that individuals everywhere in the world share the same questions and feelings Poetry is the mainstay of oral tradition and, over centuries, can communicate the innermost values of diverse cultures Staff and residents at Austen House care home decided to host a discussion about residents’ favourite poems and poets and launch their very own poetry club run by one of our resident Margaret Sunita the Activities Co-ordinator at Austen House commented: Our residents love to write and listen to poetry and to discuss their favourite poems so World Poetry Day is a fantastic excuse for us all to spend the day with our noses in our favourite poetry books ”
Cioinac General Manager at the home said: “Our residents have had a great day swapping their favourite poems and discussing what they love about them It has been such a treat to immerse ourselves in the rich evocative language of poetry – we have all found it so rewarding
Residents Celebrate World Poetr y Day
Care Home

Fire Safety in a Care Setting

Regardless of


person and they should be deputised for whenever not on shift by ‘fire marshals’, who then take on their responsibilities

Evacuation plans need to be in place and visible with clear instructions on exit points designated meeting points and other vital instructions Fire extinguishers a mixture of ‘class A’ and Co2 are required to be purchased and positioned in strategic locations around the facility

trained your staff members are, it is essential that systems are fully up-to-date and meeting or going beyond prevailing standards

In care homes, where the safety of residents is absolutely paramount, facilities need what is called an ‘L1 fire alarm system This categorisation follows standards set by the British Standard BS 5839 L1 category is the highest level of fire alarm system providing the most comprehensive coverage and protection for your residents

An L1 fire alarm system typically includes smoke and heat detectors For smoke - these are placed in all rooms, cupboards over a certain size and common areas throughout the care home Delivering vital early

detection of fire hazards, giving staff time to respond and evacuate residents

In terms of heat detectors these are applicable where smoke detectors may not be suitable such as in kitchens or boiler rooms These are installed to sense rapid increases of temperature which are usually indicative of a fire

Another key element of an L1 fire system is the installation of manual call points These are provided throughout the building in various positions which are easy to find for staff residents or visitors Allowing easy access to alert the entire building and its occupants of potential dangers

In addition to this audible and visual alarm devices should be strategically placed around the facility in order to alert all to the potential presence of a fire These should reach a minimum decibel level meaning that residents will be made aware of the alert, regardless of any sensory challenges

The fire alarm panel is the central hub of the system where all signals from detectors and call points are processed This provides rapid information on the location of fire and allows appropriate action to be taken

Overall, the L1 fire alarm system in care homes is designed to provide early detection of fires, rapid notification to occupants and coordination with emergency services to ensure the safety of residents and staff Compliance with fire safety regulations and regular maintenance of the system are essential to its effectiveness, and all care homes must by law meet these standards - with severe potential penalties for those who fail to achieve that

For care home management there are important steps to take without an outside contractor But for the installation of an L1 system, contact a qualified and professional contractor to ensure your systems are where they need to be

If the worst is to happen by following these steps you will give your care home and its residents the best tools to deal with a crisis

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fire safety is essential for any building however with vulnerable occupants it takes on a particularly important role Elderly residents can often have mobility, sensory or cognitive issues to take into account - being prepared for any eventuality is incredibly important
should be one member of staff tasked with overseeing
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The Care Workers’ Charity Responds To PAC Report On Adult Social Care Reform

The Care Workers Charity (CWC) responds to the Public Accounts Committee s (PAC) report on the progress of adult social care reform highlighting critical issues in workforce management and funding within the sector

The PAC report highlights the pressing need for strong leadership from the Department responsible for adult social care It also reveals a troubling truth, one sadly familiar to those in the social care field, that our current path isn t meeting the nation s future care needs particularly regarding the workforce The experiences shared with us by care workers daily echo the report’s findings underlining the pressing need for action

Karolina Gerlich, CEO of The Care Workers’ Charity says,“We agree with the report s findings that while recent initiatives such as the Care Workforce Pathway, on which we are advising, are welcome However, progress remains slow and may become meaningless if funding issues

such as care differentials are not addressed The report rightly identifies the absence of a comprehensive workforce plan as exacerbating recruitment and retention challenges We have long been advocating for increased pay levels and a structured pay progression that reflects rising responsibilities throughout a care worker’s career a vital component of retention

We also agree with the report s findings that there is a lack of a cohesive long-term strategy akin to that of the NHS and that this disparity reinforces the perception of unequal partnership between health and social care sectors As the UK charity representing care workers the CWC occupies a unique position to advocate for policy changes that prioritise the workforce Through our Workforce Advocacy programme we urge four key policy changes: enhanced pay, professionalisation through registration full funding from central gov-

The birthday girl said: Her secret to a long life is ‘to just get on with it When

ernment and enhanced recognition of the sector s value with parity of esteem and pay for care workers with their counterparts in the NHS Only through concerted efforts to address these issues can we build a sustainable resilient adult social care sector fit for the future

Celebrations have been in full swing at Ashcombe House in Worting road Basingstoke, as one of its residents reaches her 102nd birthday in style Lilian was joined by staff friends and other residents as she reached this amazing milestone
homes chef
special birthday cake which was enjoyed by all Lilian, during the war years was in the WRAF Women s Royal Air Force serving as an instrument engineer and speaks fondling of her time
made a
here Lilian has done many voluntary jobs through her life and used to love gardening Lilian grew up in Hursley in Winchester before moving to Oakley in Basingstoke
questioned how she manages to still look so young Lilian replied ‘I just have good genes’ Children from Kings Furlong infant school made Lilian a huge birthday card designed made and signed by the children which brought a tear to Lilian’s eye The afternoon continued with a visit from Wings of freedom a bird of Prey rescue centre Colin founder of wings of freedom introduced residents to a variety of birds of prey including Norman the Tawny owl rocky the barn owl and Kevin the Kestrel Lilian held Kevin the kestrel and was amazed as she never thought this would be something she would ever be doing let alone for her 102nd birthday! Louise Lambert, General Manager of Barchester Ashcombe House added We re delighted to be celebrating a truly remarkable Lady as Lilian reaches this amazing milestone “Lilian is such a wonderful lady with so much knowledge and personality I feel truly blessed to be able to celebrate this day with her ” Ashcombe House care home is run by Barchester Healthcare one of the UK s largest care providers, Ashcombe House provides residential and nursing care for 31 residents from respite care to long term stays and prides itself on the life enrichment it provides for its residents
102nd Birthday Celebrations For Local Care Home Resident

Healthcare Leaders Call For ‘Full-Scale Cultural Shift’ To Future Proof Health And Social Care

Leaders across the health and social care sector agree that a ‘full-scale cultural shift at a policy and organisational level is ‘urgently needed in order to fix the mounting crisis in health and social care This follows the latest call from Lib Dem leader Ed Davey urging political leaders to ‘grasp the nettle’ and reach a cross-party agreement on social care once and for all During a recent roundtable discussion at the annual Nuffield Trust Summit chaired by Helen Buckingham (Director of Strategy at Nuffield Trust) thirty senior leaders and healthcare experts gathered to debate the barriers that need to be overcome to realise the benefits of technology and ease pressure on the current overburdened health and care systems

According to Age UK more than a fifth of people over the age of 80 have unmet social care needs due to a lack of available social workers and decades of under investment in the social care sector in addition to an ageing population This is putting an overwhelming demand not just on councils delivering care, but also on the wider health ecosystem where up to one in three English hospital beds are occupied by patients fit for discharge

Delegates at the roundtable, including NHS directors, geriatricians charity sector representatives and ICB leaders, called for more recognition around the symbiotic relationship’ that social care has with the NHS when it comes to funding in order to free up capacity reduce incidents of bed blocking and delayed hospital discharge The health chiefs also concluded that technology must form part of the solution to ‘fill the gap between capacity and demand

For instance research shows that technology such as remote monitoring in social care can help to accelerate hospital discharge rates by up to 16 days allowing people to return home where their needs can be met safely freeing up bed space

Addressing the roundtable Matthew Taylor Chief Executive of the NHS Confederation said: I think this is an opportunity for us to be clear about what we are ultimately trying to achieve in the digital space This feels to be about four things; first empowering patients to manage and optimise their own health and care; second integration of services; third using data to drive improvement insight and innovation; and the fourth is to deliver a more devolved pattern of care ”

To overcome barriers within organisations to drive improvements, there was agreement among delegates that technology needs to be designed with end-users and their families in mind Meanwhile, the Digital

Healthcare Council noted that it should be committed to ‘at scale for longer periods of time They stressed that there is a need to move away from the culture of short-term technology pilots in order to drive real change

Speaking at the event Catherine Davies Director of the Digital Healthcare Council said: We need to give confidence to people who are implementing solutions through longer term programmes to build momentum and we need to be able to implement digital innovations at scale One of the solutions [the sector] has come up with is the Proactive Care Fund which allows organisations to try new technology by helping them to accelerate the procurement process and giving local authorities and ICBs access to matched funds to support with initial costs This is a great example of problem solving ”

Nick Weston Chief Commercial Officer at Lilli added: “There’s a critical need for a positive reframing of the social care sector to drive this culture shift, and break down the silos between primary, secondary and community care

“We know the challenges, and we are seeing evidence already of the impact social care technology can have in supporting people to live more independently, which has a knock-on impact on our hospitals and emergency services while generating significant efficiencies and savings It’s now about how we create the right environment to enable that digital transformation to take place across the whole ecosystem ”

Wrapping up the event Helen Buckingham Director of Strategy at the Nuffield Trust said The technology exists and the need for it is recognised But it s not just about the money to provide the kit; it s about working together over time to create a big cultural shift so we can achieve the best outcomes for everyone Lifestyle monitoring company Lilli is calling on the next government to prioritise digitisation across the social care sector driving the take up of monitoring technology among ICBs and local authorities UK-wide Health-tech experts say this will ease pressure on emergency services and the system more broadly by creating less bed blocking and enhancing quality of life

In just six months of adopting Lilli technology North Tyneside Council acquired more than 7 000 additional carer hours and saved £132,757 by monitoring 40 people who were accessing services In Nottingham, they were able to accelerate hospital discharge by as much as 16 days due to having the technology in place

Care Home Residents Host Beaver Easter Egg Hunt

Barchester’s Reigate Beaumont Care Home welcomed 35 eager Beaver’s to their home for an Easter Egg Hunt in their gardens The plastic eggs were scattered all over the grounds and the beavers ran around trying to find as many as they could

Once all the eggs were found the Beavers brought them indoors to where the residents were waiting to greet them They were then able to exchange the plastic eggs for chocolate ones Everyone was able to enjoy hot cross buns and chocolate cake together afterwards

General Manager Pramojil Kurian said: “We are so fortunate to have had the 17th Reigate (St Joseph s) Scout Group to our home for an egg hunt in our gardens Absolutely fantastic to see the children running around looking for eggs!

Our varied life enrichment programme keeps residents active, and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents interests and abilities


Don't Let Cyber Criminals Exploit Your Care Home

Care homes provide a high value target for cyber criminals who are constantly looking for ways to ruthlessly exploit weakness - whether that’s in an organisation’s defences or through end-user error For the vast majority the thought of taking advantage of the vulnerable elderly is entirely unpalatable, however cyber criminals do not share those same morals They do not play by the same rules as the rest of us, with care homes wrongly seen as fair game

For most cyber attacks data and pounds are the currencies dealt in With care homes particularly vulnerable on both counts especially with such outdated protections in place for many establishments Staff understandably have other concerns so in many cases having IT systems fully up-to-date is simply not a priority That softens an already weak target

Extortion is a real risk with incredibly sensitive data being held on residents - from medical information to financial records This is not the information to fall into the hands of those wishing to do harm or leverage that data for a financial ransom

End-user training is vital in reinforcing any organisation s defences and this is where care homes are in real jeopardy Elderly residents are far less likely to understand the latest technology and more importantly be aware of the risks posed through a number of popular scams, particularly phishing attempts through emails, SMS or even a phone call

If an elderly gentleman in his 90s receives an email claiming to be from a loved one asking for financial assistance for an urgent matter - what will the response often be? Some may understand the need to check but for others that will not be so obvious Criminals will ruthlessly exploit their kindness with the potential to lose thousands and thousands of pounds

Once it s gone it s gone All too often sadly the importance of cyber security is only understood once it s too late

So what can care homes do in order to reduce the risk? The first port of call would be to deploy a vulner-

ability assessment and penetration testing Any defence is only as strong as its weakest link - identify that vulnerability before a cyber criminal does and fix it

As discussed, training of end-users is crucial Whether that s staff, or residents For a care home, ensuring that those with a duty of care fully understand the risks and solutions is of paramount importance Proper technology is essential but those using the systems need to understand the risks

I fully recommend the Government-backed Cyber Essentials scheme A world-leading and cost-effective assurance mechanism that helps you to identify and protect your business against a whole range of cyber attacks so you can demonstrate to stakeholders that the most important basic cyber security controls have been implemented

It’s the cyber equivalent of taking your car for an MOT - companies can help you prepare for it but failing is not always a bad thing Helping to uncover chinks in your organisation’s armour

Cyber Essentials aims to reduce common unsophisticated threats by 80% It s mandatory for all Government contracts which involve handling personal information so it is a strong place to start

Other measures to deploy include firewalls email security solutions encryption software and antivirus programmes Implementing two-factor authentication across all platforms where possible is vital - with basic training, this can be understood by most people capable of operating a smartphone or laptop and certainly with help from a trusted member of staff with a duty of care ensuring that no resident is excluded from any communications

For care homes I estimate that the most vulnerable part of any defence would be through an email inbox An advanced and sophisticated email security solution can reduce the amount of potentially dangerous malware and spam entering an inbox by up to 99% but it only takes one to get through and acted upon by an unsuspecting recipient, which is why the human firewall, training and vigilance are always required With sufficient staff training and appropriate systems in place cyber risks can be significantly reduced whilst still maintaining resident s access to vital communication systems and the wider internet It is about understanding and identifying the vulnerabilities whilst ensuring defences are deployed to protect the organisation staff and most importantly the residents

Durgan is an expert in all things cybersecurity having worked in the field for over two decades He advises the House of Lords on cybersecurity, and his expertise has helped countless business and organisations protect themselves against threats

those in our community and offer support in challenging times Creating a community spirit in our home is key for both residents and those local to us ”

As one attendee exclaimed The food was simply divine and the staff s care and attention made us feel truly cherished We've had an absolutely lovely time

This initiative will continue to brighten the last Sunday of every month Those interested in joining this uplifting experience are encouraged to reach out to the home directly as spaces are limited

For more information about the home or to enquire about attending a future Let us host your roast please contact bdm@camberleymanor co uk or visit https://www tlccare co uk/homes/camberley-manor/

PAGE 10 | THE CARER DIGITAL | ISSUE 187 The National Association for Safety and Health in Care Services (NASHiCS) focuses on all Health and Safety matters affecting the social care sector The association has gone from strength to strength since its inception and has a growing membership across many care providers and organisations covering the UK Keeping up to date regarding Health and Safety matters is vital The more you know the more you can plan and the more you plan, the less you are susceptible in turbulent times to both internal and external risks Through the association you can Network with colleagues responsible for Health and Safety share your own ‘best practice’ experiences and hear how others have overcome challenges Source dedicated events on health and safety in the sector and participate in national and local Networkers Conferences Seminars in-person or virtual webinars Advertise job vacancies and benefit from favourable member offers and rates from suppliers of goods, services and equipment Receive regular update emails covering latest developments and safety alerts/news; while giving access to current information links on key safety topics; and monthly our highly praised e-News Matters covered range from fire safety, training, infection control, lone working, falls prevention first aid to stress legionella case law regulation people moving people and mock courts to mention just a few See our website for information on past, as well as future events – www nashics org We have developed national links with other organisations government bodies regulators and enforcement agencies Our aim is to promote and improve safety and health in care practice by providing a sharing and networking forum for debate and discussion Joining NASHiCS is a great and easy way to keep informed and aware Health and Safety is an essential element in the workplace and matters to everyone involved with social care now and in the future Find out more – administrator@nashics org www nashics org 07840 160 030 Important - Health and Safety Matters From Roast to Reunion: Camberley Manor's Let Us Host Your Roast Tackles Community Isolation Camberley Manor care home to 60 residents in Surrey s Deepcut acts a haven of warmth and care purposefully crafted for residents seeking residential nursing and dementia support But what truly sets Camberley Manor apart is its unwavering commitment to fostering joy and connection Enter their latest endeavour: the monthly community initiative Let Us Host Your Roast' This heartwarming program aims to extend a helping hand to the local community grappling with the strains of everyday life or battling the pangs of social isolation Recently, Camberley Manor welcomed a delightful group of 12 guests, including service users and volunteers from Surrey Heath Age Concern for a memorable Sunday affair on the 24th of March Amidst the elegant ambiance of the home s private dining room guests indulged in a sumptuous threecourse Sunday Roast complete with all the trimmings while revelling in each other s company and savouring a well-deserved tipple Home Manager Girlie Braga expressed her joy remarking The afternoon was nothing short of delightful and we eagerly anticipate hosting more of these heartwarming gatherings each month Echoing her sentiments Business Development Manager Jo Anderson-Woodley, said “It is apparent that we are based in an area that is home to many vulnerable older people living alone who miss company on a weekend, when many of the clubs or groups in our area are not running As a home we want to open our home and hospitality to

NCF Launches Global Workforce Report

The National Care Forum (NCF) has published a report resulting from the Social Care International Workforce Summit held as part of the Global Ageing Conference last year

The report s publication also marks NCF CEO Professor Vic Rayner as the new board chair of the Global Ageing Network a role she will hold for two years Professor Vic Rayner said: Co-hosting the Global Ageing Conference with colleagues from the Global Ageing Network and Scottish Care was a huge honour and one which I am thrilled to continue as I take over the leadership of the Global Ageing Network board I relish the opportunity to nurture the international connections that have been made and set a course together with members and partners to tackle the issues affecting the care of older people around the world and ensure their rights are represented “The work we will be doing together reflects the enormous change taking place throughout the world that has a bearing on the daily delivery of care and support to older people particularly the impacts of mass migration on the global care workforce Our discussions at the conference included insights from 14 different countries and collectively reached a series of conclusions and recommendations It is now time for us to communicate these outcomes via

this report and demand action and funding from our governments and policymakers to help ensure each territory is empowered to develop a robust care workforce attract new talent while rewarding the dedication of current care workers and continue to transform the lives of older people with excellent professional care ” CEO of the Global Ageing Network, Katie Smith-Sloan commented: Without an adequate trained and well supported workforce there is no care Throughout the world we are facing enormous challenges in attracting, retaining, training, compensating, and elevating the profession of care workers A global challenge needs global solutions To this end, the Global Ageing Network and our members as a global community dedicated to the well-being of older adults are committed to raising awareness and driving the public and private sector towards urgently addressing the workforce crisis There is a way forward if we work together

The report, produced in collaboration with Global Ageing Network Scottish Care and UKRI is available to download at https://www nationalcareforum org uk/wp-content/uploads/2024/01/International-Social-CareWorkforce-Summit-challenges-solutions-and-the-w ay-forward-report-1 pdf

THE CARER DIGITAL | ISSUE 187 | PAGE 11 Website Phone 0800 577 0026 Email Care Plans starting from £25 per month See us on Stand M25 at Care Show Excel 24th & 25th April PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

Morale and Resilience in the Health and Care Sector

In the wake of the Covid-19 pandemic and ongoing system pressures, morale within the health and care workforce was at a low level Between 2022-2023 the Public Health Team at Worcestershire County Council (WCC) commissioned Thinks Insight & Strategy to conduct research to inform community and system-wide support for health and care professionals

The research focused on the past and present experiences of health and care workers with the aim of bringing to life the impact of the pandemic on their wellbeing and motivation to remain within the sector Thinks approach was rooted in ethnographic research methodologies, designed to fully immerse researchers in participants’ lives – and the unique experiences and routines of health and care workers Research participants reflected a range of roles and settings, such as practicing nurses doctors carers social workers and community volunteers

Supporting participants to reflect on and recall past events was an important part of the research objectives Accurate recall is challenging in most situations but particularly so in the context of the pandemic Many of the participants reported ‘compartmentalising’ their thoughts to cope during this time, leading the pandemic to feel like a blur One participant said:

“Looking at last few years of pandemic from today’s perspective – unfortunately, it all feels blended All I remember are single events which made my mental health like being on a roller coaster all the time Today I look at the whole pandemic as one period in time ”

A range of reflective tasks were used to support participants in remembering the past such as:

Creating an emotional journey map to represent how their experiences evolved over time • Writing a ‘letter to self’ dated January 2020 to tell their past self about what they would experience over the coming two years and reflect on how this would impact their wellbeing

Recording a conversation with a loved one about how they perceived the impact of the participant’s work on their life during the pandemic

These tasks not only provided rich insight into personal experiences, but were also cathartic for participants Many had not yet had the opportunity to reflect on their experiences of the pandemic nor to discuss them with their loved ones and colleagues The research gave participants this opportunity to reflect which they truly valued and they wanted to take these activities to their workplaces to encourage and facilitate

Meet Industr y Experts at CleanEx 2024

with their teams One participant said:

“I found it really helpful taking part [in the research] I told my colleagues in the office about the journey map and they all really wanted to do it It was so good to just reflect and actually think about everything we ve been through – we ve not had a chance to do this yet ”

The research highlighted a need for action and support in two key areas:

• Recognition of the sacrifices made and ongoing emotional support within the workplace and wider society

Systemic improvements and practical support, including staffing, best practice for hybrid working and opportunities for professional development

This research has played an important role in mobilising system change within the WCC Public Health and ICS teams Recommendations have directly shaped a variety of work that will have tangible benefits for healthcare professionals such as: Driving the recommissioning of Worcestershire s Workplace Health programme ensuring that there is sufficient focus on enhancing employee wellbeing, resilience and health at work

Informing the local health and care system s Workforce Strategy and work of the ICS Academy for example enhancing opportunities for progression and flexible career pathways

Informing WCC s commended workplace wellbeing initiative Wellbeing Week including supporting the development of a suite of employee wellbeing initiatives including rewards and recognition

• Informing system wide work on the links between affordable housing and NHS workforce retention

The experiences of the participants in Worcestershire are by no means unique The national health and care system is facing significant workforce challenges and recruitment and retention are critical issues that need to be addressed The recommendations developed through this research point to a way to help mitigate some of the pressures on staff and provide vital insight to addressing the critical challenges facing the NHS By clearly identifying learnings for system improvements and practical support this research can make a difference for health and care professionals across the country Research also has the ability to bring workforce challenges to life through the voices of front-line professionals – highlighting real life stories and experiences at a time when many struggle to feel heard By placing health and care workers at the heart of system change these findings have had tangible impact on a challenge of national proportion

UK We look forward to seeing you there! See the advert below for further details

excitement is building as CleanEx2024 – the only UK exhibition dedicated to the laundry and textile care industry – looks to set records when the doors open at Ascot Racecourse on Sunday, 28
and Monday 29 April CleanEx encompasses every facet of the industry and since its inception in 2012 the biennial event has grown enormously New equipment launched machinery demonstrations – in fact everything from detergents to large washers dryers to bed linen can be seen and compared This exhibition includes the biggest names in the sector alongside newer entrants keen to show off their ingenuity and showcase products This year sustainability and products which save time and energy are expected to draw a wide audience CleanEx 2024 like its successful predecessors attracts visitors from across the UK and the rest of the world Virtually all attendees have buyer power within their organisation and are looking to make the most of this valuable opportunity Organiser Mark Gleed says: I am very excited for the sixth edition of CleanEx and know from the massive interest that the 2024 exhibition is going to see deals done and create talking points in the years to come We can t wait –and neither can those attending as exhibitors or visitors It s very easy to register for Cleanex 2024 Just go to https://cleanex ecreg uk/ where you can download an information pack Ascot Racecourse the prestigious venue is ideally placed for visitors It s close to Ascot train station and just a short distance from central London and major road networks linking the rest of the

Care Home Residents Have Eyes Down and Dabbers At The Ready

Steve Veevers CEO of learning disability charity Hft, says: I was pleased to see that the Government finally faced the United Nations (UN) yesterday since being found guilty of systemic violations in 2017 and that they were not evading their accountability on the needs of disabled people any longer Unfortunately however it seems the Government s words do not align with its actions The absence of a UK government minister at the meeting was just one glaring disappointment, and evidence that the Government does not take the needs of disabled people seriously “It was refreshing to see the Government highlight the importance of social housing and the need to tackle the barriers facing disabled people who are seeking employment as just 4 8% of learning disabled adults currently have a paid job We know that learning disabled people want to see change in these areas so they can live their best life possible as highlighted by our very own campaigning plan, Voices for Our Future Yet, the Government’s Disability Action Plan published just last month failed to address these two key issues ” Alexandra Gowlland Deputy Director of the Disability Unit in the Cabinet Office also told the UN yesterday that the UK Government has a 10 year vision for adult social care” Mr Veevers says we are yet to see evidence of this He continues: “Despite its promises, we are yet to see any real evidence that the Government has a clear long-term vision for social care Our Sector Pulse Check report produced in partnership with Care England found evidence that the Government s current sticking plaster approach is ineffective with 84% of adult social care providers reporting that government grants administered in 2023 made no difference to their financial sustainability We would like to see the Government develop a long-term funding settlement for social care that includes a wage for the workforce that mirrors the importance of their role ensures everyone has access to high quality care and support And as an election approaches we would like to see each political party prioritise both social care and the needs of disabled people in their manifestos working directly with disabled people to ensure their voices are listened to ” THE CARER DIGITAL | ISSUE 187 | PAGE 13
The Government Must Prioritise and Listen to Disabled People Says Hft
The staff and residents at Elm Bank care home in Kettering embrace the importance of stimulating the mind, with weekly Gala Bingo fun We all know what the importance of keeping our minds engaged in active and stimulating activities can do for our health and wellbeing One firm favourite with many of the residents at Elm Bank is Gala Bingo The residents are thrilled to have the big screen event held every week with prizes a plenty and a fresh cake slice with a lovely warm tea or coffee It provides an opportunity for all to come together socialise and share in the joy of an activity that gets the minds engaged Marvellous Bindura General Manager said The weekly Gala Bingo is a true winner for many residents here it is amazing to see the residents smile when they shout house and to know that they are benefiting a great deal from this activity in keeping their minds active

The Importance of Plants and Green Spaces In Healthcare

In a 1990 Japanese study the authors discovered that simply looking at plants altered brain wave (EEG) patterns While observing plants, people also expressed less fear anger sadness and stress along with lower blood pressure, a slower heart rate and lowered muscular tension SEEING PLANTS THROUGH THE WINDOW SPEEDS RECOVERY AND LOWERS PAIN

In another 1984 hospital-based study, when patients could see plants and trees through the hospital windows they had a shorter hospital stay and needed less pain relief


In a 2021 Chinese study, the physiological and psychological responses of a group of young adults ages 22-28 visiting green spaces were recorded The Perceived Restorative Score (this measures being away from it all’) showed significant improvements in autonomic nerve function with less sweat gland activity reduced respiratory sensation and improved blood circulation The investigators emphasised the importance of visiting green spaces They recommended increasing the richness of plant species and water landscapes as a means of aiding stress recovery


The Mental Health Foundation has commented on the fascinating link between access to green space such as fields forests parks and gardens and a reduced risk of mental health problems improved mood and increased life satisfaction ’

Deprived areas where there is little greenery or access to green space tend to have higher levels of men-

tal ill-health Indeed a 2021 systematic review suggests that those from lower socioeconomic groups benefit more from access to green spaces than those who are more advantaged


Trees and forests play a protective role in human health as they remove environmental pollution through their leaves A single maple tree removes 48 lb (22 kg) of particulates and 100 lb (45 kg) of carbon per year from the atmosphere It also removes toxic metals nitrogen oxides and sulphur dioxide There may be a link between dementia and exposure to environmental pollutants such as exhaust fumes


In a 2019 study 41 older people with an average age of 76 6 years were enrolled in a project to spend 20 minutes a day building a vegetable garden This involved digging planting, fertilising, and watering Blood samples were taken before and after the project There was a significant increase in brain-derived neurotrophic factor (BDNF), and platelet-derived growth factor (PDGF) after performing the gardening activity BDNF is important for brain function and memory PDGF is important for blood vessel formation and growth A 2016 meta-analysis of 22 case-control studies published since 2001, concluded a positive association between gardening and a wide range of health outcomes

It’s been estimated that a 10% increase in physical exercise would prevent 6000 deaths per year Doing more physical exercise is linked to a reduction in diagnoses of dementia mental health problems cardiovascular disease and cancer This does not need to be high-intensity exercise Gardening is a very realistic option to get people outdoors and moving more Gardening combines physical activity with being outdoors increases exposure to natural sunlight and can be a social activity Being outside in the sun has the benefit of lowering blood pressure and increasing levels of vitamin D


Investing in a garden in your care establishment can do wonders for your residents In some projects residents have been involved in planning digging and planting as well as setting up bird feeders for example Doing this may not be high on your priority list but we know that making the most of your outdoor space will do wonders for your resident s quality of life and well-being

- Are you making the most of your plants and green spaces?

- How could you improve exposure to plants and trees and the outdoor spaces for your residents?

PAGE 14 | THE CARER DIGITAL | ISSUE 187 Westland Horticulture home to brands such as Big Tom Boost, Resolva, Unwins, and Kent & Stowe, is excited to announce the New Horizon Fund that will support community garden projects across the UK and Ireland in 2024 Is your local care home s outdoor space in need of some love and care to help ensure its accessible to all? At Westland we believe everyone deserves to get closer to nature and a thriving garden has a vast array of physical and therapeutic benefits, whatever your level of mobility From awakening the senses of touch sight and smell with an abundance of thriving plants and flowers, to simply sitting in the fresh air surrounded by beauty and wildlife everyone deserves to enjoy an outdoor space The New Horizon Fund aims to create a greener future for all and will support community garden projects from schools allotments hospices and care homes across the UK and Ireland The funding will comprise of a collection of gardening essentials from Westland from compost seeds tools plant feed and much more to the value of £1,000 or Euro equivalent Each prize bundle will be individually created based on the project s needs to help them transform their space HOW TO GET YOUR LOCAL CARE HOME INVOLVED If your local care home could benefit from receiving a donation from Westland s New Horizon Fund to help its outdoor space thrive nominate them at www gardenhealth com/new-horizon-fund There will be multiple prize draws throughout the year in March June and September with at least five bundles being awarded at each stage so there s plenty of opportunities for your local care home to be gifted a bundle The sooner you enter the better chance you have The final closing date will be 1st September 2024 HELP WESTLAND GROW THE FUND Growing media, which includes composts, is the No 1 consumed gardening product With every bag sold of Westland’s New Horizon peat free compost, the fund grows and grows Every time you buy a bag of New Horizon you ll know you’re contributing to community projects that will greatly benefit from an improved outdoor space NEW HORIZON PEAT FREE ORGANIC ALL PLANT COMPOST Success in gardening all starts with compost and with Westland s New Horizon compost you can be sure it is great for the garden, and great for the planet Our relentless pursuit of excellence in ingredients, processes and quality has resulted in our most environmentally friendly and highest performance compost range ever It provides everything plants require for optimal growth and health The New Horizon compost is our most sustainable variety and is the leading sustainable brand in our growing media category It s naturally peat free it s 100% sustainably sourced and helps all plants and nature thrive New Horizon has been specially created to be the perfect blend for vegetables fruits and flowers The ingredients start to nourish plants immediately and continue to feed for up to 6 weeks Win A Gardening Bundle For Your Local Care Home Or Hospice With Westland There s no doubt that exposure to plants and green spaces has health benefits for people of all ages Even just looking at green spaces can improve health and being outside in a garden space allows we humans to connect with nature Medical research has been accumulating to show this is indeed the case Take a look at some of these surprising findingsLOOKING AT PLANTS ALTERS BRAIN WAVES AND LOWERS BLOOD PRESSURE
Fetes fitness classes and fundraising walkabouts all boosted a care home’s year of support for a children’s hospice charity Residents families staff and friends of Colten Care s Kingfishers in New Milton Hampshire raised £3 400 for Julia’s House through their efforts Collections were made at activities including an open garden day at the home, summer and Christmas fetes, a Zumba aerobic fitness programme and community events at Easter and Valentine s One resident, Mollie, even went out and about to promote the home s fundraising on personal visits to around 50 shops and businesses She said: “I asked people to support our events through vouchers or donations I was never rebuffed It was great I enjoyed it tremendously and would do it again Mollie who was accompanied on her neighbourhood calls by team member Tracy McCallum Customer Support Advisor added: I like helping people even if it’s only doing something small I must have confidence in what I am supporting and this was for childcare, so a good cause ” To round off the year of fundraising Kingfishers held a party at which Julia’s House Community Fundraiser Amanda Gillett was presented with a cheque for £3 396 59 Speaking to an audience of residents and staff Amanda said: We care for children with life threatening and life limiting conditions and provide ongoing support for their families including respite “Only eight per cent of our income is government funded, so for our vital services to keep running support from the local community is essential to help us to continue to provide our lifeline of care to the most vulnerable children and families in our local community The money from Kingfishers will make a huge difference to the children and families we support A massive thank you from everyone at Julia s House for choosing us as your charity and for all the hard work you have put in ” Care Home Residents And Staff Raise £3,400 For Children’s Hospice Charity

Having More Occupational Therapists In The Community Will Improve Health And Care Ser vices Study Reveals

More occupational therapists placed in community settings rather than hospitals will prevent people from developing health crises help them get support for existing health needs sooner and reduce pressure on A&E and GP services Community settings include GP practices, schools, social services, housing associations, care homes and places of work That s according to the new Workforce Strategy for occupational therapists launched today by the Royal College of Occupational Therapists (RCOT)

The NHS is in crisis with waiting times at their worst ever NHS data released last week show a rise in the number of people waiting 18 months or more for treatment and continued high numbers of people waiting for 12 hours or more in A&E And by 2035 the UK population is projected to be over 70 million Mental illness will continue to be one of the largest single causes of disability, and two-thirds of adults aged over 65 are projected to be living with multiple health conditions People will also need to stay in work for longer and may need more support to do that

Occupational therapists support people to prioritise their health and wellbeing to live healthier for longer with a dual focus on both mental and physical health Streamlining services within hospitals and widening access to occupational therapy where people live, work and go to school will help prevent people reaching crisis point and ultimately reduce pressure on health services

Karin Orman, Director of Practice and Innovation at the Royal College of Occupational Therapists, says:

Occupational therapy is the solution to many of the UK s health and care needs By positioning occupational therapists in the community – where they re most needed – people will have the support they need to live in their own homes for longer and continue with the occupations that they want and have to do It will mean that occupational therapy services are available to everyone who needs them Our plans echo the governments own NHS workforce plans across the UK and a recent King’s Fund report: Making care closer to home a reality




Health and care services need to focus on prevention and early intervention to help people living with multiple health conditions or complex needs manage their symptoms and reduce the need for hospital and specialist services One of the best ways to do this is by investing in occupational therapists

Occupational therapists help prevent people going into hospital and if they are admitted can help get them home faster We support people to prioritise their health and wellbeing to live healthier lives for longer That’s why we want to see more occupational therapists working in communities and more occupational therapists leading reviewing and co-designing community services so they re as safe as they can be and the people using them get the support they need ’


children, young people and families, including schools

• community rehabilitation after a stay in hospital primary care including GP surgeries

• artificial intelligence and technology-enabled care housing acute and emergency care work

The aim of the strategy is that, by 2035, occupational therapy will help people have the choice and opportunity to engage in a diverse range of activities and roles have access to the health and care services they need within their community

• rely less on A&E and be able to stay in their own homes for longer with the right support pursue the occupations they value manage their health and care needs and contribute to society in the way that they want to

For more information visit rcot co uk/workforce-strategy

we’ve launched this programme to inspire and enable our leaders of the future “The programme covers a wide variety of topics which will enhance knowledge build confidence and truly inspire our future leaders to be the best versions of themselves

Through a series of interactive workshops - a number of which are delivered by in-sector experts of their field - delegates will be given the opportunity to embark on a transformative journey and gain the skills for effective communication strong business and commercial acumen as well as regulatory know-how

In addition to business knowledge those taking part will learn how to reflect on their own practice identifying factors like the strengths and challenges of their unique leadership style and the impact that they may have on others

are delighted to announce
appointment of
Ashenden to lead our M-Resourcing service with effect from 1 December 2023
offers a multi-faceted approach to solving complexresourcing problems facing the care sector Whether you facespiralling staffing costs and pressures, or simply require a newapproach to managing this critical area for your organisation, ourcomprehensive resourcing solution reduces costs brings controland allows you to plan for the future with confi-
Marr Procurement Dan is a highly-capable leader
agency programmes We areexcited to bring that experience to our clients ” Dan spent 6 years at Priory Group During my rewarding six-year tenure at Priory, I had the privilege of beingappointed as the inaugural UK Agency Manager where I honed my skills in enhancing their PSL offering Thisexperience has provided invaluable insights into the principles of effective temporary agency management reduction and control Now, as the Head of M-Resourcing at Marr Procurement I aim to leverage this knowledge tointroduce innovative strategies for temp agency reduction to benefit our clients My goal is to ensure the delivery ofa cost-effective and compliant offering, especially in the face of increasing sector costs With a rising demand andour commitment to fairness, our offering at Marr Procurement is poised to become even more beneficial Marr Procurement is a professional procurement organisation serving the care sector and founded on the values ofIntegrity Fairness and Quality In everything we do we believe in doing things better ensuring fairness for clientsand suppliers alike and always doing the right thing Marr Procurement was set up in 2008 and has since servedmore than 50 care clients in delivering savings through sourcing over £1bn of spend Christoph Marr CEO Marr Procurement: At Marr Procurement we believe in seeking to level the playing field forclients ensuring they have equal access to the best procurement services and outcomes This is what drives us everyday in serving our clients The team I have built are each highly capable leaders in their speciality but importantly,they all share a common belief in fairness and transparency This means they are always seeking the right solutionfor our clients where trust is at the forefront Dan is a great fit for our business and for our clients and I amdelighted to welcome him to the team ” Find out more at www marrprocurement com/m-resourcing/ Marr Procurement: Continuing to Invest In Resourcing Solutions for the Care Sector Introducing Dan Ashenden our new head of M-Resourcing Innovative Leadership Initiative Creates The Care Industr y’s Future Changemakers A care group has launched an innovative initiative to help its colleagues develop exceptional leadership skills business prowess and empower future changemakers Aria Care Group has launched its ‘Inspiring Leaders’ development programme to support staff members committed to becoming high-impact leaders The programme
relationships and drive business success
We knowfrom talking to our clients that managing their resourcing costs isstill a key
and this important appointment underlines ourcontinuing commitment to the sector Christoph Marr CEO of
and has incredibly valuable experiencefrom his years in the
sector managing and delivering complex temporary labour
aims to foster engagement build strong
their leadership qualities
Howell chief people officer
We are absolutely delighted to launch our very first ‘Inspiring Leaders programme At Aria we are committed to developing and nurturing our colleagues and such
launched in February 12 delegates - including home managers and regional directors - are already working towards improving
at Aria said:

The Outstanding Diversity Forum March Towards London Pride

The Outstanding Society are delighted to announce that The Out Standing Diversity Forum are proudly marching in the London Pride in June 2024 AND EVERYONE IS INVITED

The Out Standing Diversity Forum are particularly excited to be making its London Pride debut this year as LGBTQ+ history month s theme was Medicine – #UnderTheScope and aimed to celebrate LGBTQ+ people s “contribution to the field of medicine and healthcare both historically and today fitting perfectly with The OS s mission to help everyone achieve outstanding care together

OSDF are delighted that other organisations across the Social Care sector are in conversations about joining us, from The Care Quality Commission, Skills for Care Championing Social Care and DHSC

We expect uptake for our “march with us” tickets to be snapped up very quickly so we have set up an Eventbrite to “register your interest” People who have registered interest will be alerted first when the tickets are available NB: Everyone LGBTQ+ and allies are welcome, though we will prioritise ticket requests from those within the Rainbow family should we be oversubscribed

The House of Commons Women and Equalities Committee Health and Social Care and LGBT Communities First Report of Session 2019 was by its own admission “a clarion call to the health and social care sector” to improve The report stated:

We have found that too few health and social care providers are actively thinking about LGBT people when they plan their services and that senior leaders are not doing enough to ensure that LGBT-inclusion is hardwired into commissioning strategies This problem filters all the way down to training where medics of the future are not taught how to provide LGBT-inclusive treatment While few people set out to discriminate, training currently sends the message that sexual orientation and gender identity are not relevant to providing “person-centred care” We have heard that for many witnesses that it is, in fact, essential At the moment, there seems to be neither the leadership necessary to ensure services are designed to be LGBT-inclusive nor swift enough improvements among staff on the ground” We want to be part of the push for that improvement

Sanjay Dhrona Director of The Outstanding Society and Managing Director of The Close Care Home said:

I know the sector is challenged by the complexities around understanding celebrating and facilitating diversity in their teams and for their residents As we come up to pride month - LGBTQ+ issues will be at the forefront of many people minds and if your aren t from the Rainbow Family sometimes understanding the challenges and LGBTQ+ person can face in your service or setting can be tough The work of the Out Standing Diversity Forum the first ever cross sector LGBTQ+ network, will be to create a home for best practice around DE&I and share this through The Outstanding Society Our first pride is an opportunity to identify those stakeholders in the sector who are aligned with our mission and vision and we hope to be the vanguard of progress for our teams and residents

We’re delighted to also announce that The Outstanding Diversity Forum has been sponsored by Virgin Money Virgin Money have a dedicated Health & Social Care Team headed by Derek Breingan, set up to assist organisations in the health and social care sector Their customers include Aged specialist and child care facilities, Real estate and development finance, Dentists and dental practices Hospitals and medical centres Pharmacists and pharmacies Doctors and medical practices They also support Championing Social Care and The National Care Association

Derek Breingan said: “With the significant impact that social care has in our communities and the diversity within them Virgin Money Health & Social Care Team is delighted to be able to support the Outstanding Diversity Forum in order to help promote its aims and inclusion and sustainability in the sector”

You can find out more about The Outstanding Diversity Forum and register your interest here: OS ForumThe Outstanding Society

https://theoutstandingsociety co uk/os-forum/

And if you’d like to be part of The Outstanding Society you can sign up for a FREE membership on our website here: contact – The Outstanding Society And remember you DO NOT have to be rating Outstanding by CQC to join You simply have to want to get there and help others to get there too

Shropshire Care Home Offers Free Workshop On Caring For Loved Ones With Dementia

Care Group

The first workshop, held on Wednesday 20 March at Lawley Bank Court next to Telford Hall Care Home in Shropshire offered participants invaluable insights and practical strategies to support and assist their friends and family members facing dementia-related challenges

The four-hour session was hosted by Jay Chaplin, Sandstone Care s Regional Training and Development Manager who has more than three decades of experience in the care sector It focused on empowering attendees with the knowledge and skills needed to navigate the changing needs of individuals with dementia Now following the workshop s success a number of sessions have been planned with the next one being scheduled for Thursday 16th May

Jay said: Caring for individuals with dementia can be really challenging so it s vital that we can provide support and education to help people to get a better understanding of how best to give care in these circumstances

“Our workshops equip family members and friends with effective strategies to enhance the quality of

care and support for their loved ones

The workshop, which was free to attend, covered various topics including understanding dementia identifying triggers and addressing concerns that impact the lives of individuals with dementia and their caregivers

The workshop received overwhelming support from the local community with attendees expressing appreciation for the valuable insights they gained and the opportunity to ask for expert advice

Following its success at Telford Hall, the workshop scheme is set to be rolled out across other Sandstone homes giving more families the chance to access vital support

Valerie Herbert Area Manager for Sandstone Care Group said:

“We re committed to fostering a supportive environment for both residents and their families

With these workshops our goal is to empower caregivers with the knowledge and resources needed to provide compassionate and effective care to their loved ones It can be incredibly daunting and overwhelming when a family member starts showing signs of dementia, so we want to give a helping hand to these people when they need it most

We d encourage anyone interested in learning more about how to care for people with dementia to come along to our next session ”

PAGE 18 | THE CARER DIGITAL | ISSUE 187 From their first operational centre in Hampton Hill Lura Care will be in a position to provide dental services to centres located in London South East and part of East England Lura Care, a company specialising in dental care services for care homes and day centres has opened its first operational centre in the United Kingdom in Hampton Hill, London Their objective is to break the mobility barrier to care for dependent people or people with mobility problems who due to their condition cannot access the oral health services they need Lura Care has developed an innovative model of mobile dental services that adapts to the specific needs of its patients whereby its specialised and highly skilled teams carry out the treatments on-site to avoid inconvenient transfers to clinics wherever possible The company, who are registered with the Care Quality Commission, also carry out free no-obligation initial assessments on-site to evaluate the oral health condition of residents and their dental care needs as well as training activities in care homes to help promote preventative health and healthy habits As a social impact company Lura Care is committed to advancing towards the Sustainable Development Goals by promoting of good health and well-being (SDG 3) the reduction of inequalities (SDG 10) and the impulse of partnerships to achieve goals (SDG 17) as well as fighting the phenomenon of ageism that relegates millions of older people and restricts their rights to enjoy a full life with an optimal quality of life With this objective the company offers flexible and interest-free financing options for treatments, so that no person is left without the care they need for financial reasons and reinvests a portion of the revenue back into the centres through bonuses to help improve their services Founded in Barcelona Spain and also at present in Italy Lura Care has provided their services to more than 1 000 care homes and day centres and has attended to more than 100,000 patients since the company was founded in 2015 From their first operational centre in Hampton Hill they will be in a position to provide dental services to centres located in London, South East and part of East England Lura Care is registered with the Care Quality Commission For more information about the company please visit www luracare co uk See the advert on the facing page for details Lura Care Launches its Mobile Dental Care Ser vices for Care Homes and Day Centres
and loved ones of those living with dementia will have the chance to get expert advice as part of a series of workshops
being launched by Sandstone

Lack of Understanding is Stifling Adoption of Technology Enabled Care, Says Report from TEC Ser vices Association and PA Consulting

– as a vital part of their social care offer

Findings showed that TEC is underutilised and has the potential to be used far more widely to transform lives; it can extend to supporting children and young people with special needs and disabilities and unpaid carers as well as to the support provided to older people those with disabilities and to assist hospital discharge

From ambition to action is framed around the opportunities for TEC to play a wider role the need to define outcomes and build the investment case, tackling challenges and identifying enablers of success, and importance of a senior-championed plan for success

The report identifies four key barriers: financial pressures workforce challenges integration of health and social care and the digital switchover

Additional findings include:

• Knowledge and understanding gaps – half of councils say their workforce has “almost no understanding” of how to speak confidently to service users about the benefits of TEC Fewer than half (45%) of councils either have firm plans in place or are already making good progress in raising awareness of TEC across their workforce Just one-third (34%) either have firm plans in place or are already making good progress in removing barriers stopping their workforce from using TEC such as skills gaps

• Untapped opportunities – for example two in three councils currently either do not use TEC at all or only

occasionally to support children and their families

Concerns around integration – two in three councils expect building an integrated approach to TEC across health and social care to be a challenge – with the remainder saying it might be Some 79% of councils currently have no plans for joint commissioning of TEC

Digital distraction – more than half of councils cite the digital migration by 2025 as a challenge that could have an impact on people using services and the cost of TEC

From ambition to action brings together a wide range of data and insight direct quotes from adult social care leaders and case studies to paint a picture of the sheer scope for TEC services to play a bigger role in mitigating the crisis in health and social care It reveals the priority areas for commissioners and their aspirations around TEC over the next 12 months – providing a valuable resource for the TEC sector

The report was launched in Birmingham this week at the annual International Technology Enabled Care Conference, Empowering People s Lives

Alyson Scurfield CEO of TSA said: “This report marks the culmination of a long-held ambition to capture the current state of play around technology enabled care and its potential to support a wider range of people As the public sector grapples with rising demand and stretched resources it s clear that TEC services have a pivotal role to play

Our joint report with PA underlines the degree to which TEC is now seen as integral to meeting health and care needs and the desire to do more ”

Robert Turnbull care technology expert at PA Consulting said: Social care is in crisis and councils are rightly turning to care technology as one means to support its prevention agenda This is driving a huge surge in momentum surrounding care technology within social care This is more than just a passing trend; it is a transformative wave poised to revolutionise how we deliver health and care There is a huge potential to do more for the communities that would benefit from care technology so it is promising to see councils making plans to increase their use of care technology within the next year

“Over the last 10 years our Argenti care technology partnership has developed innovative technologyenabled services and solutions to help people live in the place they call home for as long as possible but this needs to be coupled with the right skills knowledge and awareness ”

Download From ambition to action at www tsa-voice org uk/resources-library/state-of-the-sector

Supporting Those Living With Dementia In Ever y Possible Way

where dementia no longer devastates lives In 2023 Care UK matched more than £24 000 of colleagues fundraising efforts This went on to help a large number of UK-based charities including Dementia UK the Great Ormond Street Hospital charity and Diabetes UK


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Around half of councils in the UK believe there is little or almost no understanding of technology enabled care (TEC) across the health and social care workforce And while 97% of adult social care leaders agree that TEC is an important way to respond to “the tidal wave of demand and complexity” they face eight in 10 say building a case for investment to achieve their goals remains a key challenge The findings come in From ambition to action the first state of the sector report on TEC Drawing together a wealth of data including a new in-depth survey of adult social care leaders from across the UK it shows the case for wider use of TEC has been proven The report, produced by the TEC Services Association (TSA) and PA Consulting the global innovation and transformation consultancy finds 100% of respondents to the survey regard TEC services – using everything from traditional alarms and sensors to smart devices to help people maintain their independence

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NHS Waiting List Continues To Fall As Staff


To Tackle Covid Backlog Amid Strikes

The covid backlog fell for the fourth month in a row in January despite the longest period of industrial action in NHS history new figures reveal New monthly data published today shows the waiting list continues to fall with January data showing it is down by 27 761 from the previous month (7 58 million in January versus 7 60 million in December) with a total decrease of 192,659 since September (7 77 million) The number of patients waiting also fell by 43 053 in January (6 32 million versus 6 37 million in December) and is now 174,056 lower than in September (6 5 million)

1 in 5 days in January were affected by strike action but NHS staff still delivered 1 570 551 treatments – 52 214 (3%) more than before the pandemic (1 518 337 in January 2019)

The NHS continues to focus on the longest waits with the number of those waiting over 65 weeks down by 60% when compared to the peak of 233 051 in June 2021 to 92 213 in January

The number waiting over a year has also fallen standing at 321 394 the lowest since March 2022 This is the lowest proportion of the waiting list waiting over a year since October 2020 (4 2% in January 2024 compared to 3 8% in October 2020)

There was an average of 74 219 A&E attendances per day in February up 8 6% on the same time last year (68 367 per day in February 2023) The number of emergency admissions from A&E was up 7 7% on last year from 16 888 to 18 184 per day

NHS staff also delivered a record number of diagnostic tests in January with over 2 3 million patients receiving vital tests or checks up 14% on the same month pre-pandemic in January 2019 (2 338 520 versus 2,046,062)

Separate data for February shows that the NHS s innovative community diagnostic centres in the heart of

local communities, have now delivered more than 7 4 million tests and checks since the first sites opened in summer 2021 continuing to boost diagnostic capacity in areas most convenient to patients by delivering more than 100 000 vital tests and checks a week – 429 237 in February alone

The NHS has continued to maintain high levels of bed capacity since the start of the year with bed numbers in February showing an increase upon January and the latest weekly figures (week ending 10 March) show an average of 103 054 general and acute beds open 99 761 of which were core beds

The significant progress came thanks to robust winter planning and the NHS’s urgent and emergency care recovery plan which has seen more beds new ambulances and the rollout of measures such as care traffic control centres urgent community response teams and same day emergency care

Professor Sir Stephen Powis, NHS National Medical Director said: “Demand for NHS services across the country remains high – this was a record February for urgent and emergency services with A&E attendances and ambulance callouts up significantly on pre-pandemic levels

It is testament to the hard work of staff and the measures in our elective recovery plan that despite the longest period of industrial action in NHS history in January with 1 in 5 days affected staff still managed to bring the waiting list down – staff delivered more activity than before the pandemic using a range of innovative and new technologies to ensure we continue to make progress on the longest waits for our patients

“With new measures like the expansion of same day emergency care services across the country to reduce A&E waiting times making sure people are checked for worrying symptoms quickly with community diagnostic centres and thousands of patients benefiting from virtual wards, staff right across the NHS are working incredibly hard to deliver on our post pandemic recovery plans

Staff residents relatives and the local community came together at Moors Manor to enjoy a Spring Fete that was held in the home’s grounds on 23rd March 2024 Moors Manor hosted a variety of activities throughout the day including live entertainment from Nick Sellars, A variety of stalls selling lots of beautiful items an afternoon tea and a raffle where we raised £113 for the Rotary Club of Ringwood which were enjoyed by everyone who came to the event Visitors enjoyed plenty of refreshments, such as an afternoon tea with a selection of sandwiches homemade sausage rolls and quiches and then finished off with scones and cakes prepared by the catering team who were hard at work making sure that a great time was had by all – it really was a team effort!
but organising the event and getting everyone together Gemma Chalkley General Manager at the home
Staff at Moors Manor are dedicated to making sure that the home is a hub of the local community and this event along with all their hard work has definitely paid off It was a resounding success!
Resident Rita Potter said I thoroughly enjoyed it I was
by lots of great people and the
kept flowing The
held out until we finished Staff did a great job, not just on the day,
Moors Manor Sring Fete Brings The Local Community Together

Scott Mitchell Named People’s Champion Of

The Dame Barbara Windsor Dementia Mission

then Prime Minister Boris Johnson in memory of the EastEnders and Carry On legend who died of Alzheimer s disease in 2020 The initiative which was campaigned for by over 50,000 Alzheimer’s Research UK supporters aims to fast-track the development and delivery of new medicines for diseases like Alzheimer s This includes

experiences of people affected by dementia are

and what they need, will be put at the heart

UK is doing – so we get solutions that work from new clinical trials and tests to spot Alzheimer s

earlier to improved care ” said Scott This will involve working closely with the Mission’s Co-Chairs Hilary Evans – Alzheimer’s Research UK’s Chief Executive – and Prof Nadeem Sarwar

Welcoming the appointment Hilary said Scott s involvement will be a powerful driving force for change and people with dementia deserve no less ’’

Scott said: we still have a long way to go on the mission to beat dementia but by working together we can and will win ” The appointment comes alongside £6 million in funding to boost clinical trials and innovation This includes work in Northern Ireland on how artificial intelligence can be used to support dementia diagnosis and research in Scotland looking at how certain proteins found in blood can help detect the disease early

Health and Social Care Secretary Victoria Atkins said that she wants to see the Mission drive forward research to unlock the next generation of treatments in Dame Barbara’s memory “The government challenged G7 nations in 2013 to find new treatments for dementia and I hope we are now on the cusp of a breakthrough, with new drugs set to slow the impact of this terrible condition ’’

The Secretary also added that she is working with the NHS charities and the life sciences industry to make sure that the health service is ready to roll out new treatments safely and rapidly, should they be approved for use in Great Britain Two early-Alzheimer s drugs lecanemab and donanemab are currently being reviewed by UK medicines regulatory bodies for their safety and efficacy with decisions expected over the coming months

According to Evans the rapid progress being made in dementia research means society is in the strongest position yet” to bring an end to the devastation of dementia “Now we must keep up this momentum and ensure the UK is at the forefront of tackling dementia for years to come she said

smile on her face

Vera has lived in Wolverhampton all of her life and shares with us many happy memories of playing in Bantock Park as a child after seeking permission from the maids of the house to collect conker nuts from the trees

She also remembers the cows with the curly horns that used to graze in the fields there and is the one to go to when you need facts checking or a spell check and always a good listening ear when you need one

“She is very smart and is like a book of quotes, my favourite one is, If you can't be good be careful which is something she says very often

H.W.Pickrell Ltd Best prices paid all ages & condition Large stock of new & used accessible minibuses Gardiners Lane North, Crays Hill, Billericay, Essex, CM11 2XE Mobile: 07860 894 331 • email: Telephone: (01268) 521033 Freephone: 0800 917 7943 www euroser vice-uk com sales@euroser vice-uk com Visit the website at www.euroser to see the full range Manufactured in the UK PROVIDING PRACTICAL AND ST YLISH TROLLEYS TO SUIT YOUR NEEDS Watch your resident's eyes light up when the beautiful tea trolley arrives! Euroser vice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastr y trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Euroser vice trolleys are an attractive and practical alternative to clinical aluminium trolleys given that antibacter al spray can be used freely to sanitise them Get in touch with our friendly, experienced sales team THE CARER DIGITAL | ISSUE 187 | PAGE 23 A resident at a Wolverhampton home celebrated her 102nd birthday with fellow residents Vera Hardy lives at MHA Engelberg and the occasion was marked with a surprise party
home was decked with balloons and flowers and Vera received plenty of cards from family and friends A macaroon cake was prepared by the kitchen staff and enjoyed by all The home offers residential care for 34 residents Karyn Wherton, activities coordinator said:” Vera is a very loved resident here at MHA Engelberg “She is a very humble lady and someone who is very independent and mobile Vera has a strong connection with the church who still keep in regular contact with her and have been visiting her and other lifelong friends in the week leading to her birthday She was overwhelmed with everything that was arranged for her and had a huge
If You Can't Be Good, Be Careful” Words Of Wisdom From Resident At Wolverhampton Home Who Turns 102 Scott Mitchell husband of the late Dame Barbara Windsor and Alzheimer’s Research UK Ambassador has been appointed People s Champion of the Dame Barbara Windsor Dementia Mission The announcement was marked during an event at Downing Street, which brought together charities, researchers investors industry NHS leaders and people affected by dementia to celebrate the progress being made in dementia research and discuss next steps towards making the UK a global leader in the field The Dame Barbara Windsor Dementia Mission was first launched in 2021 by the
getting more people taking part in dementia research across the UK In his new role Scott will help to ensure the real lived
front and centre of the Mission “I am determined their stories,
of what the

Army Veteran Left Injured After Iraq Mortar Attack “Flies” During Indoor Skydive


An Army veteran says he felt he was flying after taking on an indoor skydive 17 years after a mortar blast left him with severe injuries and using a wheelchair

Stephen Vause enjoyed the indoor skydive experience at the iFly centre in Basingstoke

The trip was arranged by military charities Royal Star & Garter which provides specialist 24-hour care for the 36year-old and Help for Heroes which paid for the experience following a request from Stephen

The veteran enjoyed a thrilling time soaring into the air in the wind tunnel, with assistance from iFly experts

Stephen was just 19 and serving with the 4th Battalion

The Rifles, when a mortar explosion near Basra left him fighting for his life in 2007 He was on his first tour of duty and the attack left him severely disabled He has been a resident at Royal Star & Garter in Surbiton

Inspired by a 13 year old diagnosed with a life-limiting condition a Bo ness resident will take on an 81-mile hike to raise funds and awareness for a beloved Scottish charity

Proving age is just a number David Levin who resides in Bield Housing and Care s Dean Court development, will attempt to walk 81 miles to raise vital funds for Calum s Cabin

13 year old Chiara Fox is the granddaughter of David’s golfing buddy, Harry Petersen and was diagnosed with a rare life-limiting condition as a baby David hopes that taking part in this monumental challenge will help raise awareness for both the support Calum s Cabin provides as well as Chiara s condition David will set off from his development in Bo ness on his 81st birthday and will endeavour to complete the challenge over 10 days with the support of Bield staff and tenants local communities and Chiara s family Scottish football hero now GP Kenny Deuchar also known as Dr Goals, will also join David along the route David said: I am honoured to walk under Chiara s banner and raise money for Calum's Cabin where families can spend quality time together making irreplaceable memories

since 2017

Staff from the Surbiton Home took Stephen to the iFly centre where he was supported by instructors and his own private physiotherapist, on 6 February He later said: “It was the most amazing exhilarating feeling I ve experienced in a long time Since I suffered my injuries when I was 19, I haven’t been able to walk but for a few moments I was able to fly and it felt incredible I really did feel like I was flying ”

Helena Maher is the Home Manager at Royal Star & Garter in Surbiton where Stephen lives She said: I m so happy that we were able to work with Help for Heroes and make this happen for Stephen We want him to be doing things that people his age are doing, and I’m delighted we were able to make this wish come true It is amazing to see how far he s come while he’s been at Royal Star & Garter and says so much about the care he receives that he was able to do something so physically challenging ”

“I am hoping to complete the route in 10 days and am looking forward to hearing the stories of those joining me along the way It’s talkie as much as walkie ”

Hailing from Merseyside David moved to Bo ness in 2019 and is an avid golfer and lifelong sportsman He added: “It is a challenge because, like many my age, I have a few health problems, but nothing like young Chiara faces I couldn t ask for greater motivation When Harry asked me there could only be one response ”

David will set off from his residence in Bo ness and stay in Bield developments throughout the central belt

Calum s Cabin founded by Caroline Spiers in 2007 provides free holiday accommodation for children

with cancer and their families in beautiful natural settings on the Isle of Bute and in Ayrshire Caroline commented: “Many families who have children with cancer are required to travel from all over Scotland to Glasgow s primary treatment centres for specialist care The mounting cost of travel and accommodation is often a huge burden for families adding even more stress and worry to their lives

“We are honoured David has chosen to walk for Calum’s Cabin, we wish him all the best and look forward for joining him for a couple of miles too

Chiara was diagnosed with the rare condition MPS1 H (Hurlers) at 8 months old and has undergone extensive medical procedures including two bone marrow transplants bilateral hip reconstruction and spinal fusion surgery Despite her challenges Chiara continues to inspire those around her with her strength and positivity

Chiara s mum

who have done some incredible work here It is extremely poignant and moving to see the portraits alongside the words of our colleagues who are represented by them These were extremely hard times for all of us, and that certainly comes over in the stories I would encourage everyone to come and see this exhibition which offers a chance to reflect on one of the most turbulent times in modern NHS history ”

Councillor Frankie Singleton Cabinet Member for Communities, Culture & Sport at Stockport Council, who has led the cross-party working group for the Covid Community Commemoration Project said: The exhibition will be a wonderful way to honour the work of all the staff who worked so hard during the pandemic to keep the NHS up and running Everyone in our communities throughout Stockport really pulled together to help each other and show true neighbourliness during the pandemic and events like this and our other projects show how grateful we all are to everyone involved ”

The exhibition was launched with a special preview event on the evening of Thursday 7 March and is now running at the gallery from Friday 8 March to Thursday 11 April 2024, until the artworks are returned to Stepping Hill Hospital for permanent display

Michelle Peterson added: Chiara inspires everyone she meets and we’re delighted David is taking on this challenge to raise funds for Calum’s Cabin We ve stayed at Calum s Cabin a few times now we ve made so many memories that will last a lifetime, and we hope many more families for years to come get to enjoy a break too Donations will help provide respite for Chiara and other children with serious illnesses at Calum’s Cabin David also hopes the walk will raise awareness for MPS1 H and the impact it has on families Tracey Howatt Bield s Director of Customer Experience said: We are constantly amazed by our tenants’ commitment to supporting charitable causes We re proud to support David on his challenge and staff look forward to walking with him along the way ” Bield staff have supported David s project to date by helping to create a manageable route along the John Muir Way They will also host David at Bield properties each night to ensure he is well rested for each leg of his challenge
Inspires 81-Mile
for Scottish Charity
COVID Stories A special exhibition at Stockport War Memorial Art Gallery is telling the story of the experience of those in the NHS working through the COVID-19 pandemic - through portraits from local artists Artists from Stockport and surrounding areas have captured the portraits of staff who work at Stockport NHS Foundation Trust, which runs Stepping Hill Hospital and community services across Stockport These staff members are a selection of the thousands who worked tirelessly through the COVID pandemic and have told their stories in their own words Both clinical and non-clinical colleagues, and those working both the hospital and community are represented in the portraits which include nursing staff doctors physiotherapists domestics and those working in procurement, pathology and the hospital mortuary The stories they tell give a very personal insight into the challenges and struggles which they and their colleagues faced as the height of the pandemic and the terrible impact which the infection had on the lives of so many local people This project has been organised by Stockport NHS Foundation Trust and funded by Stockport Metropolitan Borough Council as part of the COVID Community Commemoration Project which is supporting Stockport communities to reflect on the period of the COVID pandemic Nic Firth, Chief Nurse for Stockport NHS Foundation Trust said We d like to give a huge thank you to all the artists
Art Exhibition Tells Stockport NHS

Care Home’s Rainbow Celebration Rounds Off Year Of Help For Children’s Charity


Edenmore Fulfill a Meaningful Wish for Resident

perfect as the home had recently

First step was for Gayle to contact Roberts closest friend Peter Mills who then arranged for other friends of Robert to meet in the pub As Robert entered The Village Inn,” the sheer emotion was indescribable” says Gayle who went along with Robert and Carol literally all of the pub welcomed him, the love shown was just


favourite bird magazine ready to read

to make memories “this is why I work in social

care this is my purpose some call this person-centred care but to me it s simply about seeing a person and doing what’s in my heart which is simply being compassionate Part of the support in the home for Robert is for eating and drinking and Gayle said with a smile on her face “at one point I had to support the pint of cider whilst Robert was drinking he joked that he thought I was taking it off him and asked if he could have another one he chuckled for a long time when I said I can’t tell you how many to have that s your choice so he continued with a couple more!

After a pint (or two) Robert, Gayle and Carol headed down to the promenade for a stroll again something Robert used to enjoy doing after a pint when living in the area

Gayle continued I thought walking in to the pub was emotional but the car journey back was another level of emotion, Robert cried for most of the journey but happy emotions he just kept repeating thank you thank you and how overwhelmed he was with his friends turning up to see him ”

The Team at Edenmore are there not only to support Robert to be comfortable and to show nothing but love and compassion during this time leading to his next journey, but to ensure Robert still lives with dignity encourages independence and to ensure Robert is able to make choices, his choices, not confined to any society norms that may be perceived during this journey, he has lived life and still remains living life until he chooses not to

The support on the Westwood Ho Community Facebook page has been explosive just evidencing the love and support this truly remarkable gent is surrounded by

Opeque can assist in reducing energy bills complying with legislation, managing health and safety and achieving a sustainable operation Over years Opeque has worked with various industry sectors from tyre manufacturing to laundries schools to hotels and hospitals to care homes optimising their manufacturing procedures and facilities management Applying industrial engineering principles, we address productivity resource efficiency, quality control, health and safety and asset management bringing people utilities equipment and buildings together to realise product excellence We have worked with many care homes to provide laundry services and water hygiene and it is from these close relationships that we believe we can further assist your CARE HOME to reduce operating costs Call or Email NOW: 07831 873355, email admin@opeque com or visit www opeque com See the advert on page 6 for details PAGE 26 | THE CARER DIGITAL | ISSUE 187 The wait is over as the Care Show London conference programme is now live! Join us this 24-25 April at ExCeL London for the biggest celebration of care in the nation's capital Come and hear from 100+ speakers to further your education explore 150+ suppliers and network with other professionals in the sector The conference programme is delivered by expert speakers across six dedicated theatres allowing you to plan your day effortlessly, so you can focus on getting all the knowledge in: www careshowlondon co uk/conference-programme-2024 At Care Show London, you will hear success stories that will help you in your care journey gain a better understanding of what the upcoming election means for social care, and find insights into hiring and retaining staff With a strong emphasis on celebrating the voice of care and focusing on positive information takeaways this event will equip you with everything you need to achieve your 2024 goals ahead of time We can t wait to see you and the whole care community this spring and work together towards a better future for social care Visit www careshowlondon co uk/thecarer for further information The Care Show London Conference Programme Is Now Live Reduce Your Operating Costs!! Robert Hearn has lived at Edenmore Nursing Home in Ilfracombe since March 2023 and sadly lives with advanced cancer In a conversation with one of Edenmore’s
that a wish
to have a pint of his favourite cider with
friends in his old local pub
in Westwood Ho
in it!
care assistants, Carol, Robert wistfully said
next journey
a simple one
So Carol and Gayle Edenmore s Home Manager did-
hesitate to make arrangements! Timing for the 45 minute journey was
bought a new car specifically for residents, who are fondly referred to as family members so this was momentous also as Robert was first to have a run out
beautiful the familiarity for Robert sat at his usual table
and the most important part a pint of cider! Carol and Gayle was there to support Robert
and also
rainbow-themed party was the perfect way to celebrate a year of fundraising by care home residents and staff in aid of a Dorset children’s charity The highlight of the multi-coloured get-together at Colten Care s Avon Cliff in Bournemouth was the handover of a cheque for £2,251 85 to Amelia s Rainbow Avon Cliff residents and team members raised the sum by hosting fetes, raffles a Christmas market and other events at the home Two Companionship Team members team leader Elise Woolnough and colleague Paulina Trzcinska also took part in the Bournemouth Fun Run boosted by sponsorship from residents colleagues families and friends Under the charity policy across all 21 Colten Care homes, it is always the residents choice as to which causes to support each year Avon Cliff residents opted for Amelia’s Rainbow in both of the past two years after they heard it had provided comfort to Paulina s son Adam when he was diagnosed with cancer as a toddler Altogether the home has raised around £3 500 to help the charity’s work with local children who like
chronic conditions
Adam have experience of
and complex
A key aim is to help them and their families have fun through the tough times on trips days out leisure activities and items that enhance
families to use
involved in raising money
we thank Farah for coming in to see us and explaining how the money is used As well as donning rainbow-style wrist and headbands, party goers tucked into a rainbow cake specially prepared for the occasion by the Avon Cliff residents’ cooking club Elise said: Our celebration party was the ideal way to round off our support for Amelia s Rainbow especially the tremendous sum our residents and staff have raised over the past twelve months ”
the work of the charity at the handover party, manager Farah Batchelor told residents that some of the money they have raised will go towards the renovation of the charity’s chalet on the Rockley
in Poole for
resident Edie Crowley said: “We ve really enjoyed being

Rodley House Care Home Celebrates Over 120 Years of Dedication at Long Ser vice Awards Event

who together have achieved 75 years’ service at the care home Rodley House which is run by The Order of St John Care Trust (OSJCT) held a presentation event with certificates and flowers given to staff in appreciation of their dedication to care Senior Managers including OSJCT Chief Executive Dan Hayes joined the special event to congratulate employees

Jane joined the home in 1979 aged 18 after completing her City & Guilds qualification in catering Jane recalls her starting pay was £1 05 per hour in 1979 Jane s husband also worked at Rodley House during the 1990s as a gardener Home Manager,

Chorley Retirement Village Introduces Emotional Support Chickens

who was involved in a recent chicken hatching programme at her school, St Paul s C of E Primary School in Walkden

The coop has been donated by team manager Jo Bamford The arrival of the chickens is highly anticipated especially for those residents who have a background in farming

The emotional support chickens are set to bring numerous benefits to residents from fostering a sense of community to helping to reduce stress and anxiety by providing therapeutic interaction with nature The chickens will also provide companionship and stimulate mental engagement and physical activity, contributing to overall wellbeing Hayley Rowson de Vares the manager at Buckshaw Retirement Village said:

Claire s generosity has created a wonderful opportunity for our village

The chickens will be placed centrally in our garden becoming a vibrant hub of activity once the chicks are mature enough and the weather is suitable for their outdoor living

Caring and spending time with the chickens will be a beautiful reminder of the past for many who recall their own families keeping chickens

“This project is not just about adding life to our garden but also about reconnecting our residents with their heritage and providing them with emotional support through the joy and serenity that comes with caring for animals

One of our care workers is leading a lovely chicken naming project and organising a coop opening party inviting everyone residents their relatives and staff to embrace the theme by dressing as ‘funky chickens’

“This event promises to be a memorable celebration marking the beginning of a new chapter in our community s life

One Of Somerset’s Oldest Residents Turns 105


a radio operator ahead of the Battle of Anzio in Italy

During the war Joan took in an evacuee from London, Sylvie, who remains in touch with her to this day Her father was a soldier stationed near Yeovil who used to visit and take her

out for the day on Saturdays, and Sylvie would accompany Joan’s mother to the off-licence once a week to buy her Guinness

When peace returned Joan became a stitcher for a local shoe maker while Bert took a job at Clark s Factory in Street where he remained for 42 years

In 1943 the pair welcomed their first child John followed by Mary in 1949 after which the new mum took a part-time job in a nearby pub and cake shop She later worked at the Morlands Sheepskin factory in Glastonbury

Joan and Bert celebrated their golden wedding anniversary in 1989 and were married for a total of 62 years They had three grandchildren and five great grandchildren

Joan s son John said We are so thrilled to be celebrating Mum s 105th birthday with her and really appreciate the effort the team at St Benedict’s has taken to ensure she enjoys her very special day

It was obviously a huge deal for her to relocate to St Benedict s last year from the home where she had lived for over a century, but she is happy and well-looked after here and we very much appreciate that

A 24 hour static charity bike ride which took place between the 6th and 7th March at Residential Home, Chandos Lodge was a huge success raising over £1000, thanks to the support from friends relatives and supporters of the home and residents Chandos Lodge managers, team and professional associates took turns in time slots of 30 or 60 minutes and cycled continuously for 24 hours, not at any point leaving the bike with no rider! At the centre of the mission to raise money and awareness for the Mind Charity – in honour of the memory of an uncle of one of the home s colleagues who sadly passed with mental health challenges The very busy event with enjoyed a constant update of proceedings on Facebook with residents motivating participants by making posters and singing and dancing to some fun music and tunes The theme for the event was blue for Mind 24-hour Charity Bike Ride Raises £1,000 Hallmark Luxury Care Homes has acquired a 1 78-acre site in Cardiff, Wales The award-winning care operator will build the next generation of Hallmark home at Melrose Hall in the St Mellon s district creating an 81 bed residential dementia and nursing care home The brownfield site has vacant office buildings which will be demolished with construction starting summer 2025 Managing Director of Hallmark Luxury Care Homes Aneurin Brown said: “The acquisition of the Melrose Hall site represents a key milestone in our growth strategy expanding our geographic presence in Wales to meet the growing demand for specialist care We are looking forward to utilising our 26 years experience to build a home which will be in the heart of the community and alongside our dedicated team will support residents to thrive in all aspects of later life ” The Cardiff development will be Hallmark’s 26th care home Hallmark Luxur y Care Homes Acquires 1.78-acre Cardiff Site A retirement village in Lancashire has welcomed a flock of chickens to its home as part of its innovative, person-centred approach to care The exciting initiative aims to enrich the lives of residents at Buckshaw Retirement Village in Chorley by bringing a touch of nature and nostalgia into their daily routines The chickens have been donated by a local primary school teacher Mrs Claire Harrison,
One of Somerset s oldest residents celebrated her 105th birthday last week with a birthday card from the King and Queen and a party for family and friends at St Benedict’s Nursing Home in Glastonbury where she now lives Joan said: “A hundred and five? I’m tougher than I thought I was! I must be being well looked after The girls here are lovely
on 21 March 1919 just months after the end of the First World War the centenarian lived in the same house on The Mead in Street for 102 years from the age of two until last year
grew up and went to school in Street She met her late husband Bert in the mid-1930s while walking to Glastonbury with friends, after he and some of his friends had attracted the girls attention by whistling at them
the start
the Second World War pre-empting Bert
departure for Scarborough where he was sent to train as
Jane Matthews Cook 45 years service Julie Fluck, Carer, 30 years service Virginia Robins Carer 20 years service Alison Tonge Carer 10 years’ service Jennifer (Jennie) Beddis, 10 years’ service Sharon Davis Housekeeper 5 years service
team members at Rodley House care home in Lydney have been celebrated for their long service to social care The team include Jane Matthews Cook and Julie Fluck, Carer
Karla Tutton, said: “We are extremely fortunate to have such a loyal team It really is a happy home All our team members are fantastic and deserve recognition We were extra excited to mark Jane s 45 years of long service Jane s dedication and loyalty is remarkable and she is a very talented Cook Our residents appreciate everything she does to produce tasty, nutritious food Jane recently supported the home, when we were without a Catering Manager and ensured that Rodley House kept its 5-star Food Standards Agency Food Hygiene rating On why she has stayed at Rodley House for her entire career Jane said: I enjoy company and particularly the social interaction with residents and colleagues Rodley House has a wonderful family atmosphere and being local to me is a bonus I can’t imagine my life without Rodley House ” Julie joined Rodley House as a Carer in 1993 whilst studying for a social care degree After a short time as a Bank Carer she took on a permanent role Reflecting on more than 30 years as a Carer Julie said: Throughout my time at Rodley House the highs have definitely outweighed the lows I’ve always had a passion for care “I have worked alongside very supportive staff over the years We pride ourselves in providing them with not only care but also a friendly environment Our residents enjoy this big family home where anyone is welcome Local singer Wolfren performed at the home for the event

Council Leader Urged to Resign After “Muting Critic” in Care Home Fees Row

was utterly disgraceful that Cllr Feeley had been silenced by the council leader at the meeting where the rock bottom fees were decided Mr Kreft said Cllr McLellan had behaved like a bully and that he should now consider is position which was now “untenable”

He added: “Cllr Feeley was asking serious and legitimate questions when the Leader pressed the mute button to ensure that she could not be heard

“She was quite rightly criticising the level of consultation ahead of the totally inadequate 8 8% increase in fees which has been immediately wiped out by inflation and the cost of living crisis

“According to Cllr Feeley, the council should have done more to engage with Care Forum Wales along with individual providers and she was understandably unhappy there had been no meaningful dialogue with us

The pretence that the council has properly consulted social care providers in Denbighshire is a total sham and the reason they don’t want to listen is that they are in denial about the true cost of providing care

“Cllr McLellan is acting like a tinpot totalitarian dictator in muting anybody who deigns to question this unjust regime in Denbighshire

“It amounts to bullying and abuse of his position Cllr Feeley knows what she is talking about because she

was for a number of years the knowledgeable and well respected lead member for social services What Cllr McLellan doesn t like is hearing the truth

Democracy is about accountability and there is clearly no accountability in Denbighshire who shamefully have the lowest fees in the whole of Wales

Citing the 3 8% settlement from the Welsh Government as an excuse just won’t wash I’m afraid

They only have took across the Foryd Bridge in Rhyl which links Denbighshire with the neighbouring county of Conwy where they have taken a completely different and much fairer approach

“Despite having a lower increase of around 2% in overall funding from the Welsh Government Conwy Council have agreed considerably higher increases for care home fees of between 18% and 20%

“After years of campaigning by Care Forum Wales, Conwy chose to use the toolkit by leading healthcare economists Laing and Buisson to calculate their much more realistic rates

“It was fair and transparent and the complete opposite of what’s happened in Denbighshire

The upshot is that Denbighshire will be paying £9 224 a year less per person than in Conwy for providing exactly the same level of nursing care to residents

“It is beyond belief that Cllr McLellan and Cllr Ellen Heaton the Cabinet member for health and social care should attempt to justify the absurd situation where an elderly person with dementia in Rhyl should be deemed be worth £9 000 less than elderly person just across the Foryd Bridge in Kinmel Bay

All we want is fairness in line with the Welsh Government s Let s agree to agree guidance

“Instead, we’ve had a generation of injustice and it’s a generation where the institutional prejudice and discrimination against the private care sector and Denbighshire Council are the embodiment of this injustice

“It all adds up to an outrageous stealth tax on decent, hard-pressed families who will inevitably have to fund the shortfall themselves

“The councillors who voted for these irresponsibly low rates in Denbighshire should be ashamed of themselves

The real victims of the heartless democratic deficit in Denbighshire are the vulnerable mainly elderly people with dementia and other health issues for whom we provide care ”

Hickathrift House Care Home

Makes Resident’s Dream Come True

THE CARER DIGITAL | ISSUE 187 | PAGE 29 Sheila Campbell visited Pendle Village Mill a place she used to work at several years ago A spontaneous trip for residents and a staff from a Burnley home turned into a trip down memory lane for one resident Staff and residents from MHA Heather Grange made the short trip to Pendle Village Mill in the home's minibus The gang had a stroll around the shopping centre and enjoyed some cakes and hot drinks before trying on various outfits in the fancy dress shop The highlight of the trip however was finding out one of the residents Sheila Campbell used to work in the centre bagging up cotton wool several years ago Sarah Ashworth activity coordinator said: “ It was a lovely day the sun was shining and it was too good a day to just spend indoors “Me and my colleague Nicole who works as a bistro assistant asked some of our lady residents if they fancied a trip to Pendle Village Mill and they were more than happy to come along “We didn't realise how close Pendle Village Mill is to the home and really enjoyed the time we spent there It s a great place to visit and there is so much to see and do “It was fascinating to find out Sheila used to work here and it was lovely to see her taking in the space and reminiscing the time she spent working there “That made the trip extra special and it seemed like a Seize the Day experience for her It was a very successful trip we had a couple of new residents and it was their first trip with us and it's definitely one that we want to do again “Having our own minibus really helps, and with the weather continuing to improve I can see more trips being planned Spontaneous Trip Turns Into Visit to Former Place of Work for One Resident at Burnley Home A council leader has been urged to resign after being accused of acting like a tinpot dictator in silencing a member who objected to setting the lowest care home fees in Wales Denbighshire County Council supremo Cllr Jason McLellan hit the mute button to prevent Cllr Bobby Feeley being heard when she criticised the authority’s lack of “care compassion and realism” Cllr Feeley a former lead member of social services was unhappy that the council had not consulted properly with care providers over the 8 8% increase in stark contract to neighbouring Conwy where rates have gone up by between 18% and 20% It means that there is now a gap of more than £9 000 a year between what Denbighshire and Conwy pay for nursing care for an elderly person with dementia The decision has also led to harsh criticism from sector champions Care Forum Wales (CFW) who represent around 500 social care providers According to CFW chair Mario Kreft MBE it
Avice a resident at Barchester s Hickathrift House Care Home has been knitting teddy bears for children at the Queen Elizabeth Hospital for over a decade Avice had always wanted to take a trip to Queen Elizabeth Hospital to drop these teddies off herself so the staff at the home made her wish a reality Avice originally started knitting teddy bears after answering the call during the 2004 tsunami and since then donated to numerous charities and causes one being the Queen Elizabeth Hospital s Rudham Ward Over the years, she’s estimated to have donated thousands of teddies to the hospital and her daughter would drop these off for her When discussing with Avice her ‘Wish’ for this year she asked about being able to go and take the teddy bears herself as she’d never done it before The staff at Hickathrift House contacted the hospital who invited Avice and the home’s other knitters to visit the ward and hand out teddies and their knitted gifts to children and staff Other Hickathrift House Care home residents and Carer Julie came together to knit blankets, scarfs, clothes and premature baby hats alongside Avice s teddies They were met by Nicola Wright, Health Play Specialist, Claire Burrell Play Assistant, and children currently on the ward who were over the moon with their donations The group from King’s Lynn Hospital’s Rudham Ward spent time chatting with the residents and looking over the stunning colours Avice from Hickathrift House said After all these years after potentially thousands of thousands of teddies I’ve been able to see their little faces when they get one of them It s been so nice thank you all It made me feel special that all of them came to say thank you I can’t wait for them to receive my next batch Kat Colangelo Head of Activities said “This has been such a privilege to organise for Avice She is always working so hard on these teddies and to help her drop them off in person has been an absolute pleasure General Manager Paula Colman said: “Avice started this project and it has been an inspiring way to connect with the next generation and make a difference At Hickathrift House it s important for residents to continue their hobbies and passions and we hope this inspires other residents to grab those knitting needles ”

All Fired Up – Banbur y Care Home

Fulfils Resident’s Burning Wish

A Banbury care home resident was delighted when his wish to relive his past career was made a reality

When the team at Care UK s Highmarket House on North Bar Place heard that 92-year-old resident Francis Lomas known by his friends and family as Tony who spent almost two decades working as a firefighter was keen to relive his workdays they were determined to make it happen

Tony spent 18 years working as a firefighter where he was based at Tysoe Station in Warwickshire

During this time, and thanks to his passion and commitment, Tony climbed the ranks to earn the title of Leading Firefighter

To help fulfil his wish the team at Highmarket House arranged a special visit from Banbury Fire Station who brought along on of their fire engine so Tony and his friends at the home could enjoy an afternoon exploring the vehicle and chatting to the team

Commenting on the occasion Tony said: It was a lovely surprise to see the

fire engine turn up – they ve changed a lot and even have hot water to make a cup of tea now!”

The special visit was part of the home s Wishing Tree Initiative which encourages residents to put wishes forward allowing them to reconnect with a past career or try something completely new – from flying a plane to enjoying a fish and chip supper no wish is too big or small

Francesca Cowley, Home Manager at Highmarket House, said:

Tony is always sharing stories of his time as a firefighter

“Our Wishing Tree initiative is a wonderful way for residents to share their passions and ambitions and it s hugely rewarding to be able to make these a reality Tony loved being back in the truck and it was a wonderful way to encourage residents to share fond memories and stories of past careers with one another “I’d like to extend a big thank you to the team at Banbury Fire Station, as well as to the team here at Highmarket House – we all had a wonderful afternoon!

Care Home Teams and Their Dogs Get Muddy at Charity Obstacle Course

aid of a good cause Residents staff and their families took on the Muddy Dog Dash alongside their four-legged friends in aid of Lewis-Manning Hospice Care on Sunday 17 March Staff members got thoroughly muddy competing whilst the residents enjoyed staying warm and clean cheering them on from the side lines

More than 20 residents from St Ives Country House Care and Dorset House run by not-for-profit charity Care South cheered on the event s participants which featured dogs and their owners facing a host of fun obstacles at Upton Country Park Afterwards, the residents got together to enjoy lunch in the tea rooms Pat, who lives at Dorset House care home in Hamworthy, said: “It was a wonderful day I loved meeting the different dogs at the event particularly the labradors as it reminded me of the labrador I used to have and meeting the families of the staff who work in our care homes Everyone did so well

Yvonne, who also lives at Dorset House care home, said: “It was such a lovely day It was incredible to

see so many dogs in one place

Over 400 people took part in this year’s Muddy Dog Dash alongside more than 200 dogs to raise money for Lewis-Manning Hospice Care, which supports people with life-limiting illnesses and their families across East Dorset

Chris Golding, Head of Marketing and PR at Care South, said: “At Care South we love enabling the residents to enjoy all sorts of activities and this one is quite unique! The team myself and my family thoroughly enjoyed being participating in the race – but most rewarding of all was seeing how much fun the residents had cheering us on and laughing at how muddy we were!”

Tom Goodinge Director of Fundraising at Lewis-Manning Hospice Care, said: “We were thrilled to see the Care South residents cheering from the sidelines of our Muddy Dog Dash as well as members of the care home teams taking part in the obstacle course We are so pleased to receive such fantastic support from Care South who help us to support more people with life-limiting illnesses during their

Dovehaven Care Homes Acquires Avonleigh Gardens Care Home

families We are also very excited to welcome the newest members of the Dovehaven team who will be joining us from MHA We’re keen to make them feel welcome and offer them the many benefits that come with

from care homes across Dorset and their dogs took part in a charity obstacle course in Poole in
time of need ”
Dovehaven Care Home Group has announced the successful acquisition of Avonleigh Gardens care home from Methodist Housing Association (MHA) This move marks a significant expansion for Dovehaven reinforcing their commitment to providing exceptional person-centred care to residents across the north west of England Avonleigh Gardens nestled in the heart of Oldham in Greater Manchester boasts 59 registered beds and a dedicated team of skilled staff members who are committed to delivered compassionate care tailored to meet the diverse needs of its residents With a reputation for excellence represented by their current good rating with the CQC Avonleigh Gardens perfectly aligns with Dovehaven s mission to deliver exceptional person-centred care and improve the lives of people throughout the north west The acquisition of Avonleigh Gardens presents an exciting opportunity for Dovehaven to extend into new communities and offer their award-winning range of care services to residents and their families This expansion underscores Dovehaven s commitment to being at the forefront of the elderly care sector in the region Dovehaven CEO Jenny Davies said We are thrilled to welcome Avonleigh Gardens into the Dovehaven family This acquisition represents an exciting milestone for us as we continue to grow and expand our presence within the care sector in the north west of England We are dedicated to upholding the high standards of care and service that Avonleigh Gardens is known for and we look forward to building on its legacy while enriching the lives of our new residents and their
Dovehaven Care
Homes ”
A Strode Park House resident has been out for the first time in years Marilyn known to everyone as Nanna, has enjoyed a day at Herne Bay seafront for the first time in a long time Along with fellow resident Emma Lead carer Vicki and Activities Coordinator Lisa the awesome foursome had a good old-fashioned day at the beach They started at the pier and did a bit of shopping had a stroll down the promenade took in the views from the end of the pier ate fish and chips went to the slot machines at Cain’s Amusements, had ice-cream and then ended with some hot doughnuts Lisa Glendinning Strode Park House s Activities Coordinator said: Nanna hasn’t been out in a long time but now the world truly is her oyster She knew she was going out yesterday but we didn t tell her where so it was a lovely surprise We started with something small and just a short distance from home and to say she had a great time is an understatement ” Nanna who has been a resident at the Herne home since 2015 didn t use any of her tickets that she won at the arcades so that she can come back and have even more for next time And her next adventure will be to Westwood Cross to do some shopping Nanna has always done this online, so to do it in person soon will be a huge new experience for her Oh I Do Like To Be Beside The Seaside

Awards Success for Lincolnshire Carers

Dedicated staff working in the care sector in Lincolnshire were celebrated at the annual Lincolnshire Care Awards (Thursday 21st March)

The awards which were organised by Lincolnshire Care Association (LinCA) took place at the DoubleTree by Hilton in Lincoln and were hosted by Melvyn Prior a former presenter on BBC Radio Lincolnshire Winners were announced across a total of 13 categories including Community Care, Residential Care and Workforce Development Nominations were open to the public and were then shortlisted before a judging panel decided the winners and highly commended for each category


Front Line Leader – Louise Green OSJCT Whitefriars (Stamford)

• Community Care – Vicky Law Walnut Care (Boston)

Residential Care – Clayton Hosier Brun Lea Care Home (Spalding)

Behind the Scenes – Annemarie Markham Oakdene Care Home (Sleaford)

Social Care Nurse and Nurse Associate – Emma Wheeler Howson Care Centre (Gainsborough)

Caring Together – Grant Wadge and Maria Wadge, County Care (Skegness)

Outstanding Partner – K2 Community Paramedic Team K2 Healthcare (Sleaford)

Home Care Registered Manager – Lindsay Nearn LJM Homecare (Lincoln)

• Activities Co-ordinator – Lisa Gosney Pickworths Residential Living (Boston)

A barn owl called Bonzo has flown into Hargrave House in Stansted Mountfitchet, Essex, to bring some joy to its residents

Visiting from family-run farm Performing Pets

Bonzo popped into the residential care home for an animal therapy session The feathered friend was taken around Hargrave House to interact with its residents and received a warm welcome from everyone there

Animal therapy refers to the use of animals to help people with specific physical or mental health conditions and Angela Dickson Registered Manager at Hargrave House says the benefits for her residents are huge

Care Home Registered Manager – Alice O Hare Pickworths Residential Living (Boston) and Denise Green, Grosvenor House Care Home (Lincoln)

Rising Star – Donna Mason County Care (Skegness)

Glen Garrod from Lincolnshire County Council was awarded the LinCA Chair Award for his service to the sector as this marks his final year before retirement Councillor Wendy Bowkett Executive Councillor for Adult Care and Public Health said: “The Lincolnshire Care Awards celebrate the tremendous support provided by carers and their teams in the community residential care nursing and adult care

“Award winners are fine examples of so many caring staff in Lincolnshire who show real dedication and passion in their work to ensure that people throughout the country are given the care they need and deserve ”

Melanie Weatherley MBE Chair of LinCA said: It s so important to recognise the achievements of the staff and organisations working in the care sector across Lincolnshire

These awards are a great chance for these people to be celebrated and they wouldn t be possible without our amazing sponsors and event organisers!”

She said: Interaction with different animals helps stimulate our residents brains and helps to keep them mentally active and engaged Everyone loved having Bonzo visit and were happy to be given the chance to hold her A huge thank you to Performing Pets for bringing her in today Des Jordan from Performing Pets said: “Multiple studies have proven that Animal Assisted Therapy improves mood reduces developing depression and can support in decreasing the feelings of anxiety and sadness, as well as increasing physical activity We always look forward to our visits to Hargrave House and it s wonderful to see the pleasure she brings to residents ”

Hargrave House is part of AgeCare UK and Director of Care Jo Mason is pleased to hear how much

Care Home
– Karen Frampton Eagle House Residential Care Home
– Gill Morgan
Workforce Development
– Pearl Healthcare (Lincolnshire)
its residents enjoy its animal therapy sessions She said: “At Hargrave House, we foster a family approach, focusing on enabling residents to live well It s wonderful to hear that residents have benefited from this special visit from Bonzo the barn owl today
Frank Foster House care home in Theydon Bois proudly celebrated Elaine s extraordinary 45th work anniversary on Friday 15th March 2024 Elaine started her career with Frank Foster House in 1979 at the age of 18 marking an incredible milestone of dedication and service The celebration took place with joyous celebration s among Elaine s colleagues and cherished residents with a vibrant Mauritian-themed party Despite never having travelled abroad, Elaine’s dream was brought to life as the team planned a memorable event filled with exotic delights A colleague dressed as a pilot, symbolised Elaine’s journey of dedication and commitment over the decades Nicolas the home manager at Frank Foster House reflected on Elaine s remarkable journey stating “I am immensely proud of Elaine for her 45 years of unwavering dedication and hard work She has been an inspiration to us all embodying true commitment and reliability Nicolas himself had the privilege of witnessing Elaine s journey since he first joined as a cleaner in 2006 with Elaine serving as one of his mentors In expressing her gratitude, Elaine remarked, “I am overjoyed to celebrate this milestone with my colleagues and extend my heartfelt thanks to everyone who participated in making this day truly special Elaine Celebrates Remarkable 45-Year Work Anniversar y with Exotic Theme Party Aberdeen s Cranford Care Home hosted an adorable visitor, a 12-week-old lamb named Jimmy who instantly leapt into the hearts of the residents Jimmy s visit helped make the ninety-third birthday of Sheila McKenzie extra special as she celebrated with her family and friends at the home The arrival of the cuddly lamb just in time for Easter was met with joy and excitement by all the residents, who eagerly gathered to interact with the fluffy newcomer stroking its soft fleece For many the experience brought back fond memories of rural life and childhood encounters with farm animals Farm Stop Farm Experiences brought Jimmy to the home as part of Cranford s packed activity schedule which is designed to introduce residents to new experiences and keep them active and engaged Research has consistently shown the therapeutic benefits of animal interactions for care home residents and Cranford regularly hosts visits from various furry animals to creepy crawlies Coleen Reid home manager at Cranford which is operated by Larchwood Care expressed her delight at the way residents had embraced the visit saying It was an absolute pleasure to welcome wee Jimmy to the home He’s so cute and full of energy he put a smile on everyone s face “It was a great surprise for Sheila’s birthday She made the most of it with plenty of cuddles and was laughing non-stop at him hopping about the place It was just such a lovely day!” Baby Lamb Leaps Into The Hearts Of Care Home Residents THE CARER DIGITAL | ISSUE 187 | PAGE 31
Owl Makes ‘Flying Visit’ To For Animal Therapy Session
Adding to the family of impervious contract upholstery solutions from Skopos Encanto provides a burst of colour and texture into commercial spaces Marrying the key attributes: antimicrobial impervious soil and stain resist the 3 designs offer amazing performance without compromising on style Following in the footsteps of Chamonix Moritz and most recently Chamonix Deuxième the choice within the collection is designed to compliment a range of different interior choices With 38 new Skus each design works beautifully alone or in combination to create simple contemporary and stylish contract furniture pieces The fractured herringbone Onda injects a familiar yet unique texture alongside a flexible small-scale check and our familiar Cuba linen design The palette provides pops of colour or a choice of classical neutrals The three designs are provided are Halogen-free, Oeke-tex 100 compliant, with Crib 5 Flame Retardant backing with 50 000 Martindale rubs offering a beautiful choice for any contract interiors whether office education care or highend hospitality and cruise interiors Along with many other Skopos upholstery fabrics this collection comes under the Skopos Protect+ banner Perfect for flagship interiors with colours that compliment Skopos drapery and bedding designs view the full palette on-line and order a shade-card The collection meets the requirements for Flame Retardancy standards across the UK and Europe, and meets IMO standards with the added benefit of the MED wheelmark, confirming suitability for marine/cruise-line interiors Available immediately, with short lead-times for larger order quantities, Skopos are pleased to add this collection into their Accents range For a copy of our Encanto shade-card pls contact our customer service team sales@skopos co uk or for free samples of our collections visit our website: skoposfabrics com Skopos are looking to become a Carbon Neutral organisation in 2023 working towards PAS2060 status as part of our drive towards a more sustainable future For further information please visit our website Skopos is an ISO9001 accredited company and has more than 50 years specialist experience in the design and manufacture of high-performance FR contract fabrics for the hosp tality sector Images show Marmotte Magenta and Slalom Olive/ Orelle Elm provided by Barons Furniture PAGE 32 | THE CARER DIGITAL | ISSUE 187 FURNITURE AND FITTINGS Firstlight Products are award winning market leaders in contemporary, classical and contract lighting We have over 40 years of experience in the lighting industry supplying both UK and overseas customers We pride ourselves in our comprehensive range of products for both Interior and Exterior use Our lighting products are of the very latest designs and can help your Care Home look attractive and up to date The importance of selecting the correct lighting solution is greatly underappreciated It is so important to consider the correct items as this can help create warmth and coziness Selecting incorrectly and areas can be cold and clinical Our lighting categories include decorative ranges ceiling fittings wall lights table & floor bathroom spotlights track and an extensive range of outdoor We have lighting solutions for bedrooms bathrooms open living areas as well as garden and outdoor security We have friendly Technical support available at the end of the telephone or email to help with any questions or queries you may have on the products in our range In 2022 we were awarded for our Quality Assurance processes by the Lighting Industry Association which allows customers complete confidence when selecting their products You can view Firstlight s entire range at our comprehensive website which includes product specification sheets of every product to help you select and choose your preferred option For more information about Firstlight and how we can help you please call one of our team on 01908 310221 or email flp@firstlight-products co uk Our comprehensive website can be found at www firstlight-products co uk Please see our advertisement on page 9 Firstlight Have the Lighting Range to Help Illuminate Your Care Home with Style Encanto and Cuba – Fabrics for Well-designed Contract Interiors Mr Trax Curtain & Blind Solutions aims to provide a first class service across a wide range of products and bespoke fittings thanks to its two decades of experience with many previous clients in the care sector Mr Trax has a range of NHS compliant fabrics for use in care homes including ‘blackout They can supply and fit a wide range of flame retardant curtains and blinds in various fabrics to be made to your sizes and fitted using heavy duty fittings and rails Curtains can normally be made and installed within four weeks and blinds in two weeks Fire retardant blinds on heavy weight systems are readily available and can be manually controlled or electrically operated They also have antimicrobial options as well all at varying prices all normally available in two-three weeks Faster times are available on some products The company is affiliated with Checkatrade where you can see customer reviews including this recent comment: Douglas did a fantastic job fitting our shutters and curtain rail He even fitted an extra rail for us which we had bought ourselves! Friendly and efficient service plus great looking results Very pleasedwould definitely recommend! Based in Hailsham East Sussex and owned and run by Doug and Carol Coe the firm also provides a number of corded and motorised options for blinds as well as curtains and offers a comprehensive range of shutters Doug says: “We stock two ranges of silent gliss corded curtain tracks and two ranges of silent gliss uncorded curtain tracks the fitted prices for which are available on this website All of the aluminium silent gliss tracks stock can be shaped and fitted into bay windows, as can some of the poles We also have ready access to many more ranges of both tracks and poles, most of which we can get in one working day “To read more of what our customers say about us please do look us up on Checkatrade: checkatrade com/mrtrax Call now to speak to one of our team on 0800 3345114 or 07968 242004 email us at: doug@mrtrax co uk Mr Trax Curtain & Blind Solutions
THE CARER DIGITAL | ISSUE 187 | PAGE 33 NUTRITION & HYDRATION Nutrition and Hydration Week was earlier this month Food procurement experts allmanhall s dietitian Tess Warnes shares a menu of ideas for year-round inspiration BREAKFAST: Including protein in breakfast can help our increased protein requirements as we get older: Pancakes (add protein powder to the mix) with fruit Greek yoghurt and flaked almonds Porridge topped with Greek yoghurt chia seeds and berries Tofu scrambled on toast Breakfast burrito wrap with beans egg avocado SNACKS: Especially if appetite is generally low, make things available throughout the day to encourage consumption of a wider range of nutrients Nutritious snack ideas could include • Cheese scones Cheese and crackers Hummus with pitta bread Peanut better on toast Avocado on oat cakes Savoury muffins Greek yoghurt with fruit Dried fru t and nuts Including more fruit is important to increase fibre and prevent constipation as well as contributing important nutrients in the diet Fruit kebabs are another fun snack! DRINKS: Mild dehydration can impact balance concentration and energy levels Longer term dehydration can lead to urinary tract infections renal disease and kidney stones As we get older we might not recognise the thirst in the same way To encourage residents to drink more: Use a drinks trolley giving plenty of choice • Encourage keeping a bottle or cup nearby All fluids count including those containing caffeine • Smoothies are great for increasing nutrients as well as fluid Try adding ingredients to boost energy and protein such as Greek yoghurt Remember that fluid can be taken through foods with higher water level contents such as fruit & vegetables Read my blog to find out more about hydration allmanhall are proud partners of the NACC and award-winning experts when it comes to food procurement and consultative support Find out more https://allmanhall co uk Food Procurement Experts, allmanhall are Supporting Nutrition and Hydration in Care Homes SUPPLYING PREMIUM COFFEE MACHINES & PRODUCTS WWW.MOORCOFFEE.CO.UK 01409 231166 MOOR COFFEE LTD One Touch Machines for Ease of Use Moor Coffee Ltd. Our Independent coffee company specialises in coffee machines coffee beans brewing equipment throughout the UK With over 25 years experience in the beverage vending industry We understand that choosing a new coffee machines can be difficult - bean to cup - instant machine what is right for you? That is where our dedicated team can offer help & advice with our knowledge gained by our time in the industry we can guide you to finding the right solution for your care home enabling you to supply quality drinks for your clients visitors and staff Machine accessories can be added to create a complete model and once you have chosen your machine we will deliver install and train you and your staff After-sales support is taken seriously so we provide you with a comprehensive back-up service with regular customer contact a range of point-of-sale material and a fully equipped service department We can offer a range of purchase options Call us now on 01409 231166 or visit www moorcoffee co uk PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

Swift Response Ltd

Grades 2, 3 and 4 the air mattress cells or air pockets, fully inflate and deflate around the pressure sore in dynamic alternating mode This action mimics residents natural sleep movements to optimise the flow of blood and air to the affected area The integral foam mattress can be stowed underneath the cells if needed for Grades 3 and 4 to create a full mattress system with maximum therapeutic hyperaemia

Additional features include: Auto Weight which automatically weighs the patient and adjusts pressure accordingly removing the need for manual intervention; Auto Upright which automatically optimises pressure when the patient is sitting up; and Auto Firm which adjusts the system to static maximum inflation to allow for nursing and care procedures Importantly there are no external pumps hanging from the bed that can hinder carers and an ultra-rapid CPR (cardiopulmonary resuscitation) valve readies the mattress for chest compressions To discover more about the Integra-Mat please visit https://store blueleafcare com/product/pr766266integra-mat-auto-dynamic-mattress-system

PRODUCTS AND SERVICES Consort Claudgen s innovation in the electric heating industry takes another leap forward by introducing Wi-Fienabled heaters to their low surface temperature (LST) range These cutting-edge heaters offer unparalleled convenience and efficiency The heaters connect directly to WiFi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app With a comprehensive 7-day timer which allows 24 individual heating periods per day and features such as a lock function open window detection and custom automation users can tailor their heating needs to their preferences Adding to the ease of use users can view the energy consumption statistics of all connected heaters providing insights into usage patterns and potential savings The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability They utilise in-built occupancy sensors to detect and learn a user s weekly presence in a room, creating an intuitive heating schedule When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode BIM (Building Information Modelling) objects for the heaters are available for download from Consort s website 01646 692172 | sales@consortepl com | www consortepl com See the advert on page 7 Consort Claudgen Introduces Wi-Fi Enabled Heaters to LST Range Swift Response Ltd is leading the way in the heating industry across England and Wales offering bespoke care plans tailored to meet the needs of both commercial and domestic clients Central to Swift Response's ethos is providing a 'worry-free' maintenance experience marked by reliability and affordability with prices starting from a modest £25 per month The firm is celebrated for its cost-effective solutions designed to ease the financial strain on its clientele This approach not only renders essential heating services more accessible to a wider audience but also offers peace of mind to customers reassured by the transparency of costs Swift Response sets itself apart with a commitment to personalised service Acknowledging the distinct needs of each customer Swift Response delivers tailor-made solutions that ensure maximum heating efficiency and comfort This personalised touch not only enhances the customer experience but also ensures more and efficient problem resolution by offering individual account managers for commercial clients In essence Swift Response is redefining heating maintenance across England and Wales with its clientfocused plans By combining affordable pricing starting at £25 per month a pledge to hassle-free service and a customised approach to customer care Swift Response guarantees its clients a warm comfortable environment free from the usual worries associated with heating maintenance and repair Website www swiftresponseltd co uk Phone number 0800 577 0026 Email swiftresponseltd@gmail com See page 11
MOWOOT II - a revolutionary non-invasive solution to chronic constipation Developed by doctors and other healthcare professionals the MOWOOT II mechanically performs gentle abdominal massage that speeds up intestinal transit in people suffering w ic constipation Clinically proven, effective, sa ing and easy to apply, the MOW Abdominal Massage Therapy Sy relieves troublesome constipatio the sufferers the freedom and enjoyment of a healthy life Comfortable when used the MOWOOT II treats and manages chronic constipation in people with spinal cord injuries multiple sclerosis and Parkinson s Disease Gentle abdominal massage with MOWOOT II helps the menopausal and post-menopausal women and the older and elderly people experiencing idiopathic chronic constipation In clinical studies the MOWOOT II was found to increase evacuation frequency soften stools improve regularity reduce gasses and bloating and relieve abdominal discomfort Just 10 to 20 minutes per day of relaxing abdominal massage therapy with the MOWOOT II produces evident improvement Significant results are experienced few days after the first treatment Regular usage of the MOWOOT II ensures lasting relief and better quality of life MOWOOT II for simple safe and effective relief from chronic constipation! Win Health Medical Ltd - 01835 864866 –nfo@win-health com - www win-health com See the adverts on page 3 and the front cover C&S Seating Ltd C&S Seating Ltd have prov ded postural control equipment to residential homes hospices medical equipment services and NHS trust hospitals nationwide since 1991 With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material These rolls are used to control posture and position of the body in either supine or side lying Our Knee & Leg support wedges are available in 2 sizes C&S Seating Ltd is the sole manufacturer of the Alternative Pos tioning Support – also available in two sizes which has removable side cushions and middle pommel for when more control of the abducted lower limb is required Our popular and vibrant range of Soft Knit covers in a choice of 5 colours provide a softer alternative ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort Contact us on 01424 853331 or visit www cands-seating co uk to request or download a brochure pricelist or order form request an individualised quotation speak to an advisor or to place an order See the advert on page 6 MOWOOT II for Constipation-Free Life The range exclusive to Grahame Gardner incorporates cutting-edge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort The garment fabric which is 65 per cent polyester and 35 per cent cotton is incorporated with innovative Micro-fresh® technology at point of manufacture The antimicrobial technology not only kills 99 9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99 2 per cent With wash resistant antibacterial protection Micro-Fresh® also boasts odour prevention providing longer lasting freshness for the wearer The scrubs are hypoallergenic gentle on skin and vegan friendly The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim the trousers are available in core colours Navy Bottle and Black Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour The scrub top design features multiple pockets including two waterproof chest pockets and a wearers right hand hip pocket which also has a pen divide and an elastic loop for a clip-on hand sanitiser The trousers have a drawstring waist and also side and a back pockets The range is exclusively available to purchase here: www grahamegardner co uk/healthcare/ microfresh-scrubs html www grahamegardner co uk info@grahamegardner co uk See the advert on page 5 for further details Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® SecuriCare For over 30 years SecuriCare has been supporting Care organisations and the people they care for by providing consultancy and training to help prevent and manage behaviours that challenge service delivery Our training is a blend of online and classroom-based sessions that provides a bespoke person-centred approach focused on reducing incidents of challenging behaviour and the use of restrictive interventions SecuriCare is a British Institute of Learning Disabilities-Association of Certified Training (BILD-ACT) Approved Restraint Reduction training provider an Institute of Conflict Management (ICM) Quality Award Centre; and an ISO 9001:2015 Certified Organisation Our training programmes are developed following an extensive training needs analysis to ensure we fully meet your organisation’s training needs SecuriCare also offers training to manage incidents that require clinical holding to assist with administering care and medical interventions The SecuriCare Soft Mitt System provides a safe and secure alternative to prolonged physical intervention and can also help prevent self-harm SecuriCare now offers a Franchise opportunity to those working in care As a SecuriCare Franchisee you will be your own boss and we will provide you with the training mentoring and resources to enable you to deliver the SecuriCare product range You will be fully supported in your career as an expert trainer in this exciting and rewarding area of work For more information or to discuss your training needs, please contact us for a free and no-obligation training need analysis: E: trainers@securicare com T: 01904 492 442 W: www securicare com or see page 7 for details Watch your resident s eyes light up when the trolley arrives! Euroservice trolleys can also be used as a vending trolley or to sell personal care products to residents How about a delicious snack/pastry trolley or even a drinks trolley for that afternoon tipple? Your lovely trolley could do so much for you and your residents! Visit the website at www euroservice-uk com to see the full range Or see the advert on page 23 Ser ve in Style with Euroser vice Trolleys Blueleaf Care Launches the Integra-Mat Mattress to Alleviate and Prevent All Grades of Pressure Sores Blueleaf Care, the nationwide business that helps care homes deliver better outcomes has launched a new pressure care mattress suitable for all pressure sores from Grades 1 to 4 and can be used as a static or a fully dynamic alternating therapy mattress for high-quality care The Integra-Mat which is available to care homes exclusively through Blueleaf Care and augments the company’s existing Universal Therapy System (UTS) is a therapeutic support system which provides the best in comfort function efficiency and clinical excellence in line with best practice guidelines Described as a hybrid step-up step-down mattress system the Integra-Mat can be used as a static mattress or it can be stepped-up to support the active prevention or treatment of painful pressure sores and ensure residents who do experience them remain as comfortable as possible Over 700 000 people in the UK suffer from pressure sores almost all of which (95%) are avoidable with the right care and equipment For residents requiring Grade 1 pressure care the air mattress fully inflates in static mode with the foam mattress on the top surface under the cover; for
Dignified Dining Make sure everyone is looking stylish dignified and elegant at mealtimes Care Designs smart range of adult clothing protectors incorporate the waterproofing functionality of a bib but with the style of fashionable clothing accessories They are soft-feel highly absorbent waterproof quick drying and are available in a wide range of colours Our Tabard Style Adult Bibs with pockets are made with our professional grade PRO80TM fabric which is strong long-lasting waterproof and washable up to 60OC Get 15% off now by using code CARDESIGNS15 at our web-shop check-out! (Offer ends 1st June) Website www bibetta com E-mail enquiries@bibetta com Tel: 01223 840236 See the advert on page 13 PAGE 34 | THE CARER DIGITAL | ISSUE 187
No obligation Site Survey • 5 year Parts & Labour Warranty* (*Machines need to be serviced by a Meiko approved Service Partner) • No obligation Sluice Room Design
Purchase options available ◦ Outright Purchase ◦ Klarna Pay
Lease options
Fully comprehensive packages
Try before you buy available (experience the Meiko equipment in your facility before you commit) Call 24 Hours 03452 999 999 CONTACT US FOR MORE DETAILS

Offer chemical plans that cut the cost of bedpan washer/scale inhibitor and macerator disinfectant by up to 15%

Maintain all sluice machines not just their own models – cutting the cost of callouts and reducing the time spent waiting for engineers

Give you full visibility of the condition and requirements of all your sluice room assets 24/7 with a unique online portal This also reduces time spent on CQC compliance


Decades of experience tell us that the true cost of a machine breakdown averages £633

SLUICE ROOMS & INFECTION CONTROL PAGE 36 | THE CARER DIGITAL | ISSUE 187 CUT COSTS WITH A STRATEGIC APPROACH Sluice rooms are the front line defence against infections (HCAIs) in care homes But buying the right sluice equipment and getting optimum performance from it requires a strategic approach Balancing sluice room performance and costs should never mean compromising – not when safety is at stake There is also the matter of CQC ratings Refurbishing sluice rooms replacing machines or creating new facilities should be part of an all-encompassing strategy that maximises machine reliability and minimises expenditure That means factoring in costs for the whole operational life of the equipment not just the initial purchase price and ad hoc repairs Think about the lifetime cost of running each machine This strategic approach means working with a world-class manufacturer – such as DDC Dolphin – that can: Recommend the best bedpan washer disinfectors and medical pulp macerators for your requirements Customise machine software to reduce energy consumption and improve performance Offer complete sluice room builds and refurbishments, including hospital-grade flooring and wall cladding –replacing older materials that could pose an infection risk Provide robust 304 and 316 stainless steel sluice room furniture for easier cleaning and improved hygiene Cut the cost of repairs (and fix machines faster) with planned preventative maintenance Proper servicing extends machine life saving money Reduce energy bills by preventing limescale build-up in machines – 1 mm of limescale can increase
energy usage
(assuming there is no service contract in place) This average cost is based on: call out charge £217 labour £116/hour parts £300 With proper planned preventative maintenance delivered through a pre-agreed service contract the cost of a sluice machine breakdown can be cut to just £347 – a 45% reduction in cost And the machine will be fixed faster – within 24 hours rather than 72 hours That’s a crucial consideration because the objective is to maximise uptime so the machine can do what it does best – protecting everyone in the care home and wider community from infections Use of scale inhibitor and proper servicing/maintenance will extend the operational life of the machine A well maintained bedpan washer disinfector will last much longer – at least 10 years – compared with around seven years for a machine that has been serviced less regularly And the poorly maintained machine will inevitably have had more breakdowns Both these factors will have a substantial impact on a machine s whole of life costs Contact DDC Dolphin for more information 01202 731555, info@ddcdolphin com, www ddcdolphin com How To Maximise Sluice Room Performance And ROI With over 30 years of experience, CWE can help you provide safe water systems for your care home, including: • Water sampling • Legionella compliance • Asset inspection – tanks, calorifiers etc • Remedial works • Swimming and spa pool testing Tel: 01844 347678 Email: Angloplas Dispensers Help Reduce the Risk of Cross Infection Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Although these are designed to keep the workplace tidy and uncluttered they are more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers and who are employing a combination of infection prevention and control strategies including hand hygiene cleaning training and the adoption of new technologies to tackle the problem As a result a wide range of infection control products and technologies are emerging on the market including antimicrobial technology Angloplas range of dispensers are produced in the world s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli Legionella, Salmonella and mould by up to 99 99% For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational and analytical scientist in the water supply industry The company gained engineering and further management knowledge when David Hunt joined in 2012 Since then other water industry professionals have added to the breadth of knowledge and experience within the company We have always provided high-quality consultancy, testing and remedial services in a professional but personable manner Our steady growth has reflected our clients trust in our services Our current clients include large housing associations pharmaceutical companies and facilities management companies as well as individual landlords and small businesses We ensure all our customers receive the same level of care and attention to detail Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations We have clients throughout the South East, London and the Midlands and carry out water tests nationally and internationally We currently provide regular water sampling and testing for over 500 sites Tel: 01844 347678 Email: info@chilternwater co uk www chilternwater co uk Expert Water Sampling Ser vices Throughout The UK Why Using A Machine To Clean Bedpans Is Better Than Manual Cleaning The greater the number of tasks you carry out by hand the higher the risk of contamination with germs From moving a bedpan emptying it and storing it everything argues in favour of machine cleaning for bedpans wherever they are used Risks of contamination – a direct comparison The risk of contamination is present wherever a bedpan is handled whether that is during its transport emptying or storage The greater the number of tasks that are carried out by hand the higher the risk Not so with a bedpan washer-disinfector from MEIKO! The machine empties the contents of the bedpan automatically hygienically and safely into the appliance only after you close the door This is important because bodily fluids carry high levels of infectious substances so it requires an extreme level of care and attention and the highest safety standards in disposing of them BEDPAN WASHER-DISINFECTORS Packed with tremendously powerful technology MEIKO washerdisinfectors aim to eliminate the risk of infections stemming from hospital dirty utility rooms Advantages Patented cutting-edge technology provides the guaranteed hygiene standards that patients expect No steam can escape from the machine so care staff have the reassurance of a safe working environment Fast cleaning and disinfection process thanks to short wash cycles (built-in steam generator/water tank) Maximum flexibility due to freely selectable A0 value (60 600 3,000) and multifunctional holder concept Efficient reprocessing thanks to multi-purpose racks and holders for different care utensils Safer and more hygienic thanks to air drying and cooling with filtered air and disinfection of all the water-carrying lines in the system to prevent recontamination Responsible management of the disinfection process is easy thanks to the temperature sensors and data analysis by the control software Meiko washer-disinfectors are available from 24 NRG Group with multiple purchase options and the chance to try before you buy For details see the advert on the previous page or visit www 24nrggroup com
Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK s leading suppliers of commercial kitchen and laundry equipment Whether you are a small sized residential home or large scale nursing home group CKLS has the expertise and equipment you need to keep your operations running smoothly At CKLS we understand that the success of your business depends on the quality of the equipment you use That s why we ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible Our commitment to our customers doesn't end with the sale of our equipment At CKLS we know that maintenance and repairs are crucial to keeping your equipment functioning at its best That's why we offer a full range of maintenance and repair services to our customers, including emergency repair services available 24 hours a day, 7 days a week We believe that our success as a company is measured by the success of our customers That s why we re constantly striving to provide better products and services to help our customers achieve their goals We re proud to say that our commitment to excellence has earned us a reputation as the go-to provider of commercial laundry and kitchen equipment in the UK So if you re looking for reliable high-quality commercial laundry and kitchen equipment, look no further than CKLS With our extensive range of products and services we're confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come Visit our website www ckls co uk contact by phone on 01200 411914 or email at sales@ckls co uk See the advert on page 22 Commercial Kitchen and Laundr y Solutions (CKLS) In the demanding environment of any care home the reliability and efficiency of laundry appliances is paramount Yet all too often care homes find themselves grappling with the challenges of appliance repair and maintenance resorting to thirdparty engineers and facing costly and disruptive downtime Forbes Professional recognises these challenges and is proud to offer solutions that revolutionise laundry management for care homes In addition to rental solutions Forbes offers reactive service contracts to care homes whose existing machines breakdown This grants care operators swift access to a nationwide network of qualified engineers when the in-situ laundry equipment is not beyond economical repair or due an imminent upgrade Forbes Professional s multi-award winning service support enables care homes to rest assured knowing that any issues with their laundry appliances will be promptly addressed by expert technicians With sustainability and client satisfaction at the core of their operation Forbes are always committed to prolonging product life span and minimising downtime and disruption to daily operations When the time comes to upgrade existing laundry equipment Forbes rental solution includes a same/next day engineer response at no extra cost for the duration of the contract Aside from the logistical benefits a key advantage in renting Miele’s highly efficient and reliable commercial laundry appliances from Forbes is the elimination of costly upfront capital outlay Avoiding substantial investments in purchasing equipment enables care homes to allocate their resources more efficiently focusing on delivering exceptional care to residents Whether choosing Forbes Professional for a maintenance contract or a rental solution care homes can optimise their laundry management processes and enhance operational efficiency With their commitment to reliability performance and customer satisfaction Forbes is proud to support care homes in delivering excellence in care while ensuring a seamless and hassle-free laundry experience www forbespro co uk info@forbes-professional co uk 0345 070 2335 Transform Laundr y Management Within Your Care Home with Forbes Professional Chester based Laundry professionals Lavamac Ltd official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1 Air source heat pump dryers connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas clean efficient and saving the planet available from £10995 fully refurb shed to £16995 00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2 Refurbished Equipment we completely rebuild any current model of Primus Lavamac or Ipso washers , dryers and ironers I full ground up restoration leaves these machines as good ( if not better than ) New ! sold rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3 Intelligent washings machines ( In conjunction with our partners www countrywidehealthcare co uk ) we can potentially reduce chemical usage by up to 35% and labour by 30 % A delighted Jeremy Hartigan CEO of Lavamac Ltd said: I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector See the advert on this page for further information on Lavamac Laundr y Specialists Lavamac Receive Sustainability Award PAGE 38 | THE CARER DIGITAL | ISSUE 187 LAUNDRY SOLUTIONS

Recreo VR headsets help improve the mental and social wellbeing of those you support with person-centered VR experiences Our fully managed service is a fun and exciting way to personalise care enhance activities and improve the quality of life of your residents

Our service has been designed for the care sector with

ories which are inspired by real experiences and are full of vibrant colours

Also a couple of our residents really enjoy tackling more challenging jigsaws I’m so impressed with how brilliantly they complete them; I certainly couldn t do as well as they do added Chelsey

“Puzzles are a very good pastime for our residents as they can improve mental speed and thought processes – and they are also a positive activity for improving short-term memory They can, of course be an individual activity but they are also a great group activity which creates opportunities for engaging with others chatting and conversations and making friends Daniel continued

Other benefits of puzzles include helping relaxation as by immersing yourself in a puzzle it can serve as an exercise in mindfulness and help to relieve stress For the elderly in particular the act of picking up puzzle pieces turning them over and fitting them together can sometimes but quite a challenge However puzzles are a great way to exercise the small muscles in fingers and eyes

“One of our residents told me that jigsaws can be traced back to the 18th Century when European map makers put their maps on to wood and cut them into small pieces They did this to create learning tools to teach geography – so really interactive puzzles have been around for quite a few hundred years Daniel continued I really do learn something new from our residents every day

“Our interactive Tiny Tablet is another example of our commitment to provide exceptional standards of quality care through person-centred care as all our residents can join in and take part in the group activities or use it on their own It’s up to them – they can do what they want to do when they want to do it ” Chelsey concluded For more information on the Tiny Tablet see the advert on the facing page

Care Home’s Residents Are Definitely Not Clue -Less
To Their Daily Puzzles At Friend of the Elderly s Colchester-based residential care home New Copford Place residents have been celebrating this year’s National Puzzle Day by talking about and engaging with their favourite traditional and application puzzles Whether it’s number puzzles word searches Scrabble matching and memory puzzles or giant classic Jigsaws, residents enjoy a range of daily brain teasers Puzzles are part of New Copford Place s wide and varied daily activities “We tailor all our activities to meet each individual’s likes preferences hobbies and interests and puzzles are a firm favourite said Daniel Sabau the Registered Manager at New Copford Place Our residents thoroughly enjoy all types of puzzles; whether they are played in groups individually on our large electronic interactive Tiny Tablet or sat comfortably around a table there s always some puzzling puzzle mystery taking place ” New Copford Place s interactive activity Tiny Tablet enables residents to enjoy experience and benefit from a wide catalogue of engaging applications It is a large easy to use device with a touchscreen not too dissimilar to an iPad or smart phone but on a much larger scale The ‘Tiny Tablet’ is fully mobile and accessible and can be moved to a standing upright position or turned flat into a table top style “For National Puzzle Day we thought it would be fun to find out our residents’ top three all time favourite puzzles added Chelsey Leather New Copford Place s Activities Coordinator
residents decided that they had more than a top three Their favourites – in no particular order –
Word Searches Scrabble Number Puzzles Matching Puzzles and Memory Puzzles Chelsey continued “When it comes to a classic traditional jigsaw some of our residents enjoy doing the Relish Jigsaws which have been created for those living with dementia They are designed to stimulate minds and evoke happy mem-
Never A Cross-Word At New Copford Place
a chat the
an intuitive app which does not use controllers or difficult operating systems Our library of incredible experiences means there will be something for everyone! The headsets even work offline which is brilliant for domiciliary care and for those rooms where wifi doesn t reach VR is an impactful activity and can be really effective during one-to-ones in group sessions alongside themed activities, and in reminiscence sessions for people living with dementia Our headsets and experiences have been co-designed with people living with dementia and Alzheimer s Society and have been shown to improve wellbeing and help recall memories All headsets come with our full support and training to help integrate VR into your everyday care plans and activities For more information or to schedule a demonstration, contact us at info@recreovr co uk or give us a call at 01482 526940 Visit our website at www recreovr co uk to discover the possibilities that Recreo VR can unlock for your care facility Recreo VR - Bringing a Change of Scener y to Care INTERACTIVE TECHNOLOGY PAGE 40 | THE CARER DIGITAL | ISSUE 187

Can AI Ease Loneliness for Adults in Care?

By 2030 one in six people in the world will be aged over 60 (including me!) The WHO now outlines loneliness as a key risk factor for the wellbeing of people in later life As a potential solution we’re increasingly seeing AI companions championed for being virtual friends who will listen and talk to individuals With loneliness and feelings of isolation rife amongst the elderly and vulnerable it begs the question: could AI chatbots be beneficial in care?

In short we would argue no Here s why


Complex issues such as loneliness cannot be solved by technology alone AI chatbots may seem like a promising solution but they cannot replace the human element of companionship and care that is so essential especially for those who are vulnerable and have complex needs Carers play a vital role in providing not only basic physical care but also emotional support and understanding This is especially important for individuals with disabilities who may feel isolated due to their condition or those with cognitive challenges and degenerative conditions such as Dementia

Chatbots are not suitable for everyone And in such cases human empathy is necessary to interpret the needs and communicate effectively with the patient

Empower carers and patients through technologies

The use of technologies such as AI in care must be evaluated to ensure it complements and enhances human connection rather than replacing it This means there must be careful consideration when proposing how to fit technology into the roles of those who may be the people patients see and talk to most as well as how it can be used to make the care journey better for patients

Although chatbots cannot replace human carers a combined approach of AI and other technologies can help care providers and facilitators

For example currently a typical caring schedule often includes three in-person visits per day for each patient However, due to time constraints, caregivers may have to rush these visits In this case, we would argue, that

technology can be used to allow carers to perform a more thorough in-person visit and follow up with two video check-ins based on the patient's needs (these video care calls can even of course be instigated from overseas)

Remote intelligent monitoring and predictive analytics can also be used by carers to capture an accurate overall picture of a patient s well-being to design better care programmes in advance rather than spending too much time during an in-person appointment on data capture

As well as improving patient-centricity, AI has the potential to streamline services for care facilitators by taking on mundane tasks and freeing up the caregiver's time and talent for creativity and innovation For example the administrative work involved in the daily operation of care providers and facilitators AI can handle emails user inquiries and information requests enabling users to access information quickly so management can focus on solving more complex issues efficiently


Ultimately the current care system is dealing with legacy and complex technology which has held back much-needed innovation While AI can be a potential solution many care providers see AI as a cost-cutting solution without first addressing the underlying issue of an inadequate care model

Digital transformation within the care sector should instead prioritise the needs of patients and carers rather than simply implementing technology for the sake of it Technology should add value to the care journey for example making it safer by vetting carers ID and training documents with banking-standard technology or reducing the time carers spend doing admin so they can focus on their vocation Similarly it should enable patients to access care easily and quickly so that they aren t stuck in the hospital and have better care outcomes


The successful implementation of AI in the care sector requires careful consideration of how it can meet the needs of patients And for that reason it’s not an effective way of combatting the loneliness of people in care AI cannot replace the crucial interpersonal relationships between carers and patients that build trust safety and companionship

However it can help ensure carers have more time to put the needs of patients at the heart of their work The key to successful AI implementation in the care sector is putting the patient first

Care UK s luxurious new Oat Hill Mews care home in Leicestershire gets the latest in Smart TV and digital signage technology from Boltonbased TVC Technology Solutions in time for its recent opening Oat Hill Mews is a stunning new development by Care UK offering the best in assisted living on-site care health and wellbeing for residents

Designed as a showcase of Care UK s portfolio the Market Harborough venue boasts luxury accommodation an on-site hair and beauty salon a dedicated café an on-site cinema multiple lounges and a fully equipped bar

To complete this high-tech luxury venue Care UK asked long-term audio visual and domestic appliance supplier partner TVC Technology Solutions to furnish the luxurious bedrooms resident common areas and cafes with the latest in Smart TV technology Maintaining the cutting-

edge theme Care UK wanted the latest in digital signage throughout the main areas enabling them to show various guest information restaurant menus and entertainment schedules

With Oat Hill Mews officially opening at the start of 2024 the complete AV and digital signage systems were specified installed and tested well in advance Early visitors have already been impressed by the neat hightech and luxurious feel of Oat Hill Mews from the reception area with its HD digital signage to every bedroom featuring a 43in Smart TV on either articulating or swivel wall brackets to provide the best viewing experience to its residents

Heading up the TV-technology TVC specified its own-brand Mitchell & Brown Smart TVs in 43in screen size for every room These fully featured Freeview Play catch-up TVs with all of the apps for streaming services such as Netflix Amazon Prime Disney+ and Apple TV offer Full HD picture quality and are backed by Mitchell & Brown’s UK-based customer help desk A key factor for Care UK in specifying Mitchell & Brown TVs was the brands famous seven-year warranty on every model in its range which has enabled it to become Britain s favourite UK TV brand

In the reception area, alongside a large Smart TV screen, TVC provided an industry-leading commercial digital signage media player with MySign content management software The system can be managed by staff at Oat Hill Mews to show a host of information including where residents are situated for their incoming guests display upcoming trips and events on-site staff and activities or simply display local weather and current events from around the world

MySign s cloud-based software has the functionality for members of staff at Oat Hill Mews and remotely from Care UK s main offices to easily schedule modify or update the content with minimal fuss As a default time-based templates provide information on meal times current and five-day weather forecasts

Comments TVC s Andy Greaves Sales Director With a longstanding relationship spanning over 15 years with Care UK the association trusts us to

supply install and maintain a whole host of audio and visual solutions alongside small domestic appliances and white goods in both new build properties and their existing homes Oat Hill Mews is a stand-out luxury care home venue that boasts cutting-edge Smart TV technology for residents alongside the very latest in flexible digital signage in the reception area We are very proud to be a trusted supplier and partner to Care UK with Oat Hill Mews giving us the opportunity to deliver a classleading AV solution for the care home sector ” Oat Hill Mews celebrated its official opening earlier this year with Care UK inviting prospective customers to come along and sample the live entertainment try out the chef’s menus take a tour of the facilities and join in a range of activities For more information on Care UK www careuk com For more information on TVC Technology Solutions: https://tvc uk com/ https://tvc uk com/case-studies/care-uk-oat-hill-mews/ Care UK’s Latest Care Home Opens in Style Thanks to TVC Technology Solutions PAGE 42 | THE CARER DIGITAL | ISSUE 187 INTERACTIVE TECHNOLOGY Lovett Care Introduces Alfred – The New Robotic Team Member at their Flagship Home - Fairfax Manor Growing Northwest care provider Lovett Care (www lovettcare co uk) has collaborated with Bear Robotics and introduced Servi+ to their new home in Harrogate The innovative robot helps support residents with maintaining independence and providing an additional “team member” in a fun and interactive environment Alfred, as named by the home, can be seen weaving his way through the home s Orangery or Dining areas where residents and team members can return cups and plates back to another part of the home or even send a cup of tea to a bedroom Recent visitors to the home have received a demonstration of this cutting-edge technology and the home has shared the benefits of how this will enhance resident s time in the home Chief Operating Officer Debbie Baker said “As a forward-thinking organisation we remain committed to continuously enhancing our services through the adoption of innovative technologies that improve the quality of care and support for our residents” Head of Sales Emea for Bear Robotics, Malachy Ryan said We understand the importance of helping care home residents live their lives to the fullest That is why we have worked so hard in developing smart solutions to enhance the quality of communal senior living experiences a Servi + is our state-of-the-art foodservice solution to help make any dining experience exceptional Fairfax Manor in Harrogate acquired from Angela Swift Developments in 2023 and will shortly be open to new residents The home has been thoughtfully designed to offer an exceptional living environment with a range of outstanding facilities The newly recruited team are in place ready to warmly welcome new residents Lovett Care also has homes under construction in St Helen s South Manchester and Kent With the growing demand for quality elderly care these will all be welcome additions to their local communities For further information visit www lovettcare co uk or www bearrobotics ai

Stay Safe with Smart Wireless Nurse Call In the post pandemic world we have all seen the effects of supply chain problems with the invasion of Ukraine and other alarming global factors ever increasing costs of living and other more local issues which have driven up the rate of inflation over the last few years The impact of this meant that most manufacturers of electronic products had to increase their prices as costs spiralled This, of course, has impacted the end user The most dramatic impact has been on the Care Industry An industry that has lacked the support it desperately needs in these trying times Courtney Thorne at the same time took a strategic decision to take a close look at our core products right down to component level the objective being to make us less vulnerable to future global supply chain issues and to reduce the cost of each product with the amin of ensuring that we deliver the same high quality product at a cost protected price We had to ensure that this would happen without jeopardising the superb levels of support we provide to our valued customer base This ground up review involved all departments from Research and Development right through to the Field Service team (and everything inbetween) This in-depth collaboration took time as we had to ensure that each and every element was refined, perfected and tested to our (and our customers) rigorous requirements Whilst many organisations have limited-time or end of product line offers, we are very pleased to announce a price reduction on our core Connect and Connect Health Nurse Call system ranges With flexible terms full integration with Care Apps celebrated service delivery and the most reliable and robust solution now at a new lower price there has never been a better time to talk to us about a new nurse call system For more information email us at: info@c-t co uk or see the advert on this page
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 187 | PAGE 43 Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers through its intelligent software which delivers the alerts straight to the care staff who need them Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare, SAS and TeleAlarm Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: We find Blaucomm is a genuinely fantastic company with a reliable product We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare See the advert on the front cover for more details Blaucomm Ltd - Telecommunications & Networks PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING

Fall Savers - Affordable Fall Monitoring Solutions

Medpage Advanced Domestic and Commercial Fall Prevention Systems

NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices BENEFITS INCLUDE: Safer for patients less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including: Call button Pager Floor sensor mat Wireless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately) Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk
Medpage Limited has manufactured care aid technologies for 40 years and our brand is widely used in hospitals and commercial care establishments We supply fall prevention and detection systems to suit most requirements to ensure patient safety and regulation compliance We are a major contributor and supplier of equipment to the hospital patient discharge project, where Assistive Technology items are issued to aid independent living and keep people safer at home We offer expert technical advice support and product guidance for customers unsure of their requirements Our reputation for delivering quality services quality products competitive pricing and our passionate commitment to developing new and improved technologies is acknowledged by the majority of Local Authorities in the UK Our latest fall prevention system based around our MPCSA11 sensor controller was successfully tested in Cardiff Royal Infirmary Enfield and Barnet NHS Potters Bar Edgeware and is now adopted and implemented as part of their falls management programmes The CSA11WBCK system is unique in that it allows a patient with mobility to freely transfer from bed to chair and into a monitored area such as the washroom, without causing an alarm so long as the patient is detected by a sensor, bed chair or movement If the patient fails to return to their bed or chair the alarm outputs become active alerting radio pagers nurse call trigger or dispersed alarm dialler To find out more about Medpage fall prevention systems visit www easylinkuk co uk Professional-wandering-falls
NURSE CALL AND FALLS MONITORING THE CARER DIGITAL | ISSUE 187 | PAGE 45 Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives They allow you to care for your elderly whether they are travelling in the city for errands staying alone at home or staying in the same home as you They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies If you re looking for these kinds of assistive care devices for your loved ones or nursing home Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring ranging from bed chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems Phone: 01837 810590 Email: contact@frequencyprecision com Website: www frequencyprecision com Frequency PrecisionSensors and Pressure Mats to Monitor Those in Care PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING


counts for military veterans

ACCESSIBLE BATHING Get Your Bathroom Ready For When You Return From Hospital After a stay in hospital it s wonderful to hear the words “you can go home” But if your physical needs have changed it’s important that you can live at home safely and without any struggle This might mean organising equipment or renovations before you come home At AHM Installations we are used to installing bathrooms for people coming home from hospital Here’s our guide to getting it right Take note of what the professionals say A doctor nurse or occupational therapist may recommend what activities you need help with For example if you need a walking frame or wheelchair, as your bathroom supplier we d need to know what size it is Know the difference between independent and assisted bath ng If your goal is to remain independent we d need to know whether you can sit down and stand up unaided, and how your mobility is likely to change over time If a carer is going to help then products such as bath-lifts may need to be considered Ask a family member or close friend to help Take the pressure off and involve someone you trust in making the decisions Use a bathroom company you can trust Some companies focus on selling bathroom products without understanding your needs At AHM our prior ty is quality of life – we think there s no point having a product unless it makes things safer and easier for you You re welcome to call us on 0800 731 6495 just for advice – there s always someone at the end of the phone We offer a Price Match Guarantee and dis-
has unveiled its new Omnicare Digital solution designed for safer showering in level access bathrooms
showering solutions Packed with innovative features the Omnicare Digital switches off instantly if power to the pump is cut for any reason preventing flooding Quiet in operation the unit controls the pump s speed based on flow rates so gulley suction noise is minimised With a small footprint the pump can be installed in various locations including bathrooms airing cupboards and other accessible locations –making it easier and faster for contractors to fit and maintain A 7m pairing distance through Bluetooth wireless technology also offers flexibility for the pump to be sited outside the bathroom area For more information about Triton s Omnicare range please visit www tritonshowers co uk/care-showers Contact details: Call: 02476 324 776 Email: specification@tritonshowers co uk Omnicare
Expanding its industryleading collection of Omnicare electric care showers the latest launch from Britain s leading shower manufacturer has Bluetooth compatibility, enabling it to automatically pair with a Whale Instant Match pump, evacuating wastewater from showers where gravity cannot do so Ideal for both new build and retrofit applications the product joins Triton’s existing Omnicare Omnicare Ultra and Omnicare Design products to form a complete range of inclusive thermostatic
Digital Shower for

Powering the World of Care

For over two decades Advanced has supported care organisations with innovative software which makes a vital contribution to managing workflows managing costs and achieving regulatory compliance


We provide a suite of software solutions for care organisations in residential domiciliary and supported living settings including:

Care Business Management: A comprehensive toolkit that equips you to manage your care business anytime anywhere ensuring smooth and efficient operations

Financial Management: Streamline your financial processes with tools designed to simplify the complexities of care finances making it straightforward and stress-free

People Management: From recruitment to retaining valuable staff our solutions make managing your team not just easier but more effective

• Governance and Risk Management Stay ahead of the curve with our integrated software ensuring compliance in your operations and effective risk management

• Workforce Management: Maximise your team s potential through intelligent rota and shift planning ensuring the right people are in the right places at the right times


When you choose Advanced you re not just selecting a software provider; you're partnering with someone who genuinely cares about your success Here s what sets us apart:

Customer-Centric Approach: We build our software with your needs at the heart From the design to deployment your success is our priority Simplicity and Clarity: Our tools are intuitive and user-friendly designed to bring clarity and efficiency to your operations without the confusion of complex jargon

Empowerment and Support Beyond offering solutions, we're here to support you every step of the way with robust customer service and resources to help you get the most out of our products

Designed for You

Our suite of products is tailored to meet the unique needs and challenges of residential, domiciliary providers, supported living, or any other type of care

We offer not just tools but solutions that bring real measurable change to your organisation

For more information, to arrange a call or demonstration visit www oneadvanced com

See the advert on the back cover of this issue

Around the globe the healthcare sector is facing increasing headwinds Ageing populations and the increased prevalence of chronic illnesses are putting a strain on public health services Meanwhile the private sector needs help with recruitment talent retention global supply chain pressures, and rising costs The situation has necessitated a greater emphasis on HR to ensure that the onboarding process for new employees is swift and comprehensive Team members should be happy, feel sufficiently rewarded and be given every opportunity to develop their skills

At the same time the sector is undergoing a pandemic-catalysed digital transformation journey particularly as digital maturities in AI emphasise data collection for analytics and early diagnostics Alongside securing data cybersecurity is becoming a growing priority for HR professionals as many malicious attacks on healthcare providers require watertight data storage methods and payroll processes

When done right technology plays a big part in helping HR teams drive efficiencies in these processes while remaining cognisant of the potential dangers CUT

From highly qualified healthcare professionals to a diverse pool of support workers practices need to manage workforces effectively to offer exceptional patient care An excellent place to start is by dramatically reducing administrative tasks and manual processes, as they not only slow down workflow but can also impact the quality of care as multiple touchpoints create a greater possibility of human error

Through the implementation of integrated HR, payroll and finance platforms MHR has calculated that healthcare organisations with 1 000+ employees can expect a 5-year net saving of up to £524 682 which could be redirected towards adding value to employee and patient support From ease of access and having documentation stored in one centralised location to streamlined recruitment and payroll processes there are avenues across the organisation that can be made more efficient through digital transformation With rising costs for care and consumables implementing time-saving technology is one avenue to save money without cutting deliverables or sacrificing the quality of care


Secure and efficient payroll solutions also have benefits for employee retention and satisfaction levels

As the cost-of-living crisis continues to put pressure on pay packets companies who can provide accurate and on-time payroll solutions will be popular amongst employees who are seeking to minimise their financial stress Respondents to an MHR survey on why employees are paid incorrectly found that 50% of cases are impacted by errors when manually inputting data, 48% are affected by errors when running different reports and piecing data together, and 30% are hindered by using paper formats

To rectify this, HR providers should turn to automated processes which not only save processing time and improve accuracy but can also keep on top of compliance and reduce payment risks

One development in payroll technology is ‘real-time payroll engines which eliminate the peaks and troughs faced by payroll teams allowing healthcare providers to minimise time spent on administrative tasks and reducing pressure on employee capacity WHAT DOES DIGITAL TRANSFORMATION OF PAYROLL AND HR LOOK LIKE IN PRACTICE?
Priory Group is the leading independent provider of behavioural care in the UK supporting the needs of more than 30 000 NHS and private patients every year with healthcare adult care services education and children s services Senior managers at the organisation understood that processes needed to be consolidated on one platform giving them the flexibility suitable for modern working practices and reducing the costs of administering The Priory’s complex range of multiple employment contracts In addition to increasing automation in payroll and improving controls around annual pay award processes The Priory Group also wanted to see efficiency gains on the HR front It sought improved workforce efficiency through comprehensive performance reviews to boost employee retention, improve data quality and reduce the cost of mispayments After examining the market and going through a tender process, MHR was selected as the supplier to assist The Priory Group in achieving its payroll and HR aims with the cutting-edge iTrent platform as the solution iTrent offers a modular-based platforms and core iTrent modules in HR and payroll (including GDPR) were implemented along with performance management succession planning recruitment health and safety and disciplinary and grievance The system now supports 20 000 employees in all areas of the organisation clinical and administrative Workflow was streamlined and payrolls were processed swiftly and accurately for all employees as automation tools removed human error The Priory also uses iTrent module functionality to improve employee performance and job satisfaction through regular reviews that identify development and promotion opportunities In an industry where the quality of employee performance has a direct effect on patient wellbeing and clinical outcomes it s evident that digitally-streamlined payroll and HR solutions can have a transformative impact on performance and efficiency for patients and employees alike Digital Transformation – Friend Or Foe For The Private Healthcare Sector? By Iain Moffat, Chief Delivery Officer, MHR (www mhrglobal com/uk) THE CARER DIGITAL | ISSUE 187 | PAGE 47

Behaviour Smart is a behaviour support and incident recording system that produces accurate incident reports and smart behaviour plans that improve behaviour and consistency



5 Cavendish Road Sheffield S11 9BH 07498219287

www behavioursmart co uk

Behaviour Smart

As a Behaviour Consultant I was frustrated with the inefficiency of behaviour incident recording in schools, children s homes and care settings The data collected was often filed away rarely analysed and only revisited in case of allegations Existing systems were not designed to improve behaviour

This led me to conceive Behaviour Smart a system designed to enhance behaviour management

However the high cost of software development deterred me Despite my wife s encouragement and discussions about re-mortgaging the house taking loans or seeking investors I decided against it

My wife believed in Behaviour Smart but in 2019 she unfortunately passed away from cancer She requested that I use the life insurance money to develop Behaviour Smart Honouring her wish I proceeded with the project

Behaviour Smart works by encouraging staff to

PASS supports over 1 000 care providers every day giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team Assured by NHS Transformation Directorate PASS provides a secure platform that allows you to plan record and evidence the care you deliver The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports


To meet the wider needs of the PASS community All-in-one PASS has recently been launched bringing advanced rostering functionality to our established digital care planning platform As a result advanced staff scheduling payroll and invoicing functionality is now seamlessly linked with care planning and reporting reducing the technical complexity risk and overhead associated with integrating two separate systems

As a result PASS now provides an all-in-one

reflect on incidents through structured reports It features a dedicated post-incident learning page which is based on extensive research to improve outcomes for individuals and staff It records not just the de-escalation techniques used, but also their effectiveness This data is exported to a welldesigned behaviour plan, or ‘Smart Plan Our customers have experienced significant reductions in behaviour incidents, with some reporting over an 80% reduction after using Behaviour Smart for just one year Dean Cotton, Director, Behaviour Smart info@behavioursmart co uk www behavioursmart co uk

Intelligent | Efficient | Safe
haviour Smart Ltd
Get your FREE trial or book a demo!
suite of digital care management tools available from a single platform designed to: Save you time Increase the efficiency of your teams Improve the quality of care Deliver better outcomes INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect The first product of its type to offer this feature PASS is still one of only a handful of digital care management solutions to have completed this NHS Digital integration and is the only one offering it to the home care market PASS GP Connect provides authorised social care staff with realtime access to their client s GP records It makes medical information available when and where it is needed leading to improvements in both care safety and outcomes Visibility of allergies vaccinations and medications especially useful for clients unable to reliably share their personal information Using medical information to inform care planning Ensuring that the right medication is delivered to the right person in the timeliest manner In one case this allowed the administration of antibiotics on a Friday evening aiding the service user s swift recovery from infection Available to all PASS users at no additional cost PASS GP Connect is significantly more efficient than waiting for a GP response It’s also a positive step forward on the path to the DHSC s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone Get in touch www everylifetechnologies com hello@everylifetechnoloiges com
Pass Profile 2023

Cloud Doing Good: Award Winning Care Accounting Software for Care Homes

Like it or not, financial accounting is crucial to the operations of your care home Without accurate reports, you cannot make proper forecasts, build accurate budgets, get paid on time by multiple funders and keep bed occupancy at optimal levels

Unfortunately, many care homes don’t have the time or budget to invest in powerful, care home accounting software This results in a vicious cycle where financial teams are so busy running manual tasks that they cannot take the time to improve their accounting systems, only to find each year they are farther and farther behind the technology their care home will need in order to thrive in the long term

Cloud Doing Good, a licensed partner of Oracle NetSuite, is here to stop that vicious cycle We believe care homes should have access to enterprise-level software without ballooning their budgets, so we donate the base software with up to three users to qualifying non-profit care homes

Why Care Home Accounting is So Complex

You know better than anyone that care home management is complex, and we know better than anyone that care home accounting gets complicated fast Balancing income for each resident from Councils, private sources, and family members requires detailed billing practices Add on top of that multiple legal entities, multiple care homes, the need for timely occupancy tracking and your finance team quickly becomes bogged down in repetitive, manual, and frustrating work

To make it worse, most accounting software are designed for slick enterprises (and priced for slick enterprise budgets) That leaves too many care home finance teams battling spreadsheets and duplicate reports to accomplish basic care home accounting tasks

How Cloud Doing Good Makes It Simple

Cloud Doing Good partners with care homes to

implement Oracle NetSuite’s enterprise-grade accounting software at as low a price as possible Here’s how Cloud Doing Good simplifies your care home’s accounting:

Single Source of Truth

Pull all your financial data into a single platform Even with multiple legal entities, multiple care homes, complex billing structures, bed occupancy tracking, resident admissions and departures and additional unique needs, our system aggregates all the pieces of information into a single repository

Robust Reporting

Whether you need to get an overview of last year’s spending or forecast income, you can run the necessary reports in a matter of clicks This makes it simpler for your team to build forecasts, track spending, track bed occupancy and the financial implications in real time, and manage billing and collecting resident payments easily

Implemented By Experienced Accountants

When it comes to your financial systems, you need financial experts not call centre IT to set you up for success After all, with cloud software the IT should be pre-built and proven With pre-built base software, we

match our experienced system accountants with your project to make sure it reflects your accounts, your finances, and your people So you get not just powerful accounting software, but confident end users within as little as 15 chargeable days From the start of the project through your first month’s ends, you will have a team of system accountants on call to walk you through doing the day job on the new system

Donated to Qualifying Care Homes

Cloud Doing Good’s mission is to bring streamlined accounting management to organisations that deserve it, so we keep it simple For qualifying non-profit care homes, we donate the base Oracle NetSuite software, including up to 3 users and unlimited UK entities This way, you can upgrade to enterprise-level accounting management without ballooning your budget

Keeping Your Data and Care Home Secure with Oracle NetSuite

When you partner with Cloud Doing Good, you get access Oracle NetSuite’s award-winning accounting management software 25+ years of investment and trusted by over 1 million users, Oracle NetSuite safeguards your data in a cloud network with the latest security protocols and automatic updates to protect against breaches We’ll also integrate the platform into your existing data security structure for smooth, uninterrupted, and safe operations as needed This way, you can focus on your care and let us worry about cybersecurity Don’t risk your data and care home on a solution running small numbers of customers: Oracle NetSuite is powering 38,000+ organisations

Find Out If You Qualify

We stand ready to simplify your care home’s accounting. Reach out to discuss your needs:

Iain Goldmann, Director

Mobile: 447404354865


www linkedin com/in/iaingoldmann/


Curam Forges New Partnership with Doctify to Advance

Patient-centric Feedback in the UK Care Market

Curam (www curamcare com) the largest care worker marketplace and home-care technology platform in the UK today announces a strategic partnership with Doctify (www doctify com/uk) the leading global platform for patient reviews of health and social care, to power enhanced trust and transparency in the UK care sector through patient verified reviews when choosing carers

The partnership will address the critical need to improve patient experiences where only 14% of households are satisfied with care services

Providing more choice confidence and quality of care for patients and their families is therefore essential – and that s exactly the goal of the Curam and Doctify partnership

Doctify gives patients quick access to genuine independent and verified reviews of carers to find the best carer to suit their needs for at-home care These are anonymised based on the experiences of other patients and cover aspects such as the quality of specialists their services and treatments

Patients can then click through to Curam to connect with the carers with the expertise and availability that they need in real time Not only does this ensure that patients have complete control over their carer

also able to earn around 50% more than they would in traditional care agencies Patrick Wallace director of Curam said The cornerstone of care is the patient But the UK’s care sector currently doesn’t reflect that, with the demand for fast high-quality care far outweighing the supply We re on a mission to transform care into a sector that’s truly patient-centric and offers more rewarding careers for carers too With our partnership with Doctify we are providing even more transparency and confidence to patients and their families that they are receiving quality personalised care ”

Patient experience expectations continue to rise in the care sector The sector must prioritise trust and transparency by putting the patient at the centre We work with 32 000 healthcare providers to achieve this and are

our partnership, we ensure that


needs and improving their experiences while patients can find

degree and developed a bespoke solution that delivers simplicity and ease of use coupled with speed, flexibility and accuracy – all in one outstanding application package

SFIncS r/3 - A Fee Income System especially for Residential and Nursing Care Homes Designed to deliver simplicity and ease of use coupled with speed flexibility and accuracy SFIncS r/3 (Simple Fee Income System release 3) has a proven track record of over 12 years in use Originally developed and prototyped as an MS Access database, since 2017 SFIncS r/3 has lived entirely on the cloud so is available 24/7 from anywhere in the world As a completely bespoke package, born of necessity and collaboration between seasoned software consultants with ties to the care industry, SFIncS r/3 offers innovations and capabilities not found in any other system Separation of sponsor and service user responsibilities permits unlimited sponsor/service user relationships and as any number of charge codes may be defined this allows complete flexibility of service user/sponsor /charge code definition Its unique continuous billing function is the most efficient means possible of defining recurring charges (an entry is only required when a change occurs) and both an ad hoc charge function and a cashbox module are available for incidental expenses (either or both can be used) Use of the balance forward accounting principle (which makes unnecessary invoice matching a thing of the past - though invoicing is included) plus super quick receipts entry using just six clicks makes SFIncS r/3 almost effortless to use Paula who owns and operates Monkstone House Residential Home in Porthcawl testifies to it s incredible prowess: “With 41 partly private and partly sponsored service users some of whom are multiply funded it takes me only 30 to 40 minutes per week to keep both my accounts and fee income up to date! More importantly I never need to worry about underpaid or overpaid fees - everything is always spot on And the invoices and statements produced let me present the polished and professional image I need SFIncS r/3 integrates easily with any accounting package, can be used by any type of care home and by single or multiple home operators alike For more information email benjones@intracare co SFIncS r/3 - A Fee Income System Especially for Residential and Nursing Care Homes Better by Design: A Fee Income System especially for Residential and Nursing Care Homes SFIncS r/3 is the ultimate fee income management and control system • Unlimited sponsor and charge code assignments allow complete flexibility of service user billing profiles • Perfect for all types of care homes - Nursing, Residential, Mixed, Specialist Unique continuous billing functionality provides the most efficient charge definition possible Only charge start points need to be maintained and all sponsor charges for each service user (including historic) are shown on just one screen Completely flexible invoicing Invoice any sponsor at any time for any charges for any service user for any period of time • Super fast receipt entry including Six clicks copy functionality • Balance forward accounting means you can forget laborious invoice matching • Ad hoc charges functionality • Cashbox module included Works for multiple or single home operators • Integrates with any accounting system • Plus all the reports, views and graphs you’ll ever need In use for over 12 years • Free training and help with system set up Historic data loading option available (charges may apply)
30 day free trial For a demo, free trial or for further information please email or visit We've analysed every aspect of fee income processing to the nth
the opportunity to form consistent trusting relationships but Curam’s self-employed carers are
carers they feel confident in said Subhash Mishra
Contact client@curamcare com or 01387 730 766
delighted to join forces with Curam Through
carers have access to meaningful feedback strengthening
understanding of
Development at Doctify

New Qualification To Boost Care Sector

A new accredited qualification for care workers will help to improve perceptions of the sector and will boost retention

That s the opinion of a Lesley O Connor Head of Strategic Development at Realise a leading training provider which offers numerous qualifications in the sector

Lesley welcomed the Government s £75m investment to help people progress in their Heath & Social Care careers

The Government recently set out plans for a new accredited qualification and a national career structure for the adult social care workforce

It says the qualification will benefit around 37 000 workers within the sector while the defined career pathway will help people plan their future progression

But Lesley said while the funding package would make adult social care a more attractive proposition, it would likely only make a small differ-

ence to the 152 000 vacancies within the sector

This Government investment to add accreditation to the Level 2 Adult Social Care Certificate is very welcome and it will give the qualification additional value said Lesley

A clearly defined career pathway is also something I have championed for a long time and it offers people a clear route to progress their careers

It will also help to improve perceptions of adult social care as a whole People still think of adult social care as looking after old people and everything that goes with that but the opportunities are far more varied including helping young people with disabilities and assisting with treatment and recovery from addiction

“I hope it will encourage school leavers to consider adult social care as a viable skilled career with progression opportunities rather than a stopgap It will undoubtedly help to raise the profile of the sector and will give people with limited qualifications the chance to build their skills

“It’s well-known that people stay longer at places where training is available ” People in adult social care jobs will be able to enrol on the new Level 2

Adult Social Care Certificate qualification between June this year and March 2025

There will be other training initiatives available, including a new digital leadership qualification to help managers in the sector with the implementation of technology

But Lesley warned that this funding must be followed up with decisive Government action to plug the gap in care sector vacancies

She said “There is a bigger conversation to be had at a time when there are 152 000 vacancies within adult social care It is predicted we will need 440 000 care workers by 2035

“While this is a good starting point the Government must pledge future funding to support the long-term sustainability of the sector to attract many more people into roles at all levels If decisive action is not taken soon we could be facing unimaginable consequences over the next decade

Valuing the current workforce and giving them opportunities to upskill is important but ultimately pay and conditions need to improve to attract new blood into the sector rather than going into retail or hospitality

Realise is one of the country s leading training providers working with more than 1 000 employers and more than 10 000 learners a year throughout apprenticeships and adult education courses

For more information visit https://bit ly/realisetraining

will also complete reviews and ensure their policies and procedures remain up to date This way a provider not only ensures they remain compliant; they also benefit from best practice policies and procedures that provide a solid foundation for safe working practices and – ultimately – protect and support service users and staff

Ben Erskine – Director at W&P Compliance & Training www wandptraining co uk | Tel: 01305 767104 See the advert on page 2 for further information

At The Health & Safety Group, we understand that the process of getting your care workers through their Care Certification can be pretty demanding So we ve made it our mission is to make the training process as flexible and accessible as possible without increasing your costs or sacrificing the quality of our courses

We recognise that some prefer traditional classroom learning for the benefits of immediate instructor feedback hands-on skills practice and connecting with likeminded professionals

However if committing to fixed schedules and locations proves difficult staff may favour the unmatched flexibility of e-learning Our online courses allow caregivers to learn at their own pace, fitting training around their commitments while benefitting from rich multimedia resources

However you learn HSG offers the best of both worlds With classroom courses available nationwide 6 days a week we provide exceptional accessibility for face-to-face

The delivery of safe care is the paramount responsibility of social care providers Central to achieving this is the governance framework adopted by service providers And at the core of this framework are policies and procedures These enable the provider to comply – and evidence compliance – with relevant legislation and regulations as well as facilitating best practices supporting business needs and assisting in recognising and managing risks Providers have a legal duty of care to the people they employ Policies and procedures should provide clear guidelines to staff on how the organisation operates as well as informing them of best practices and processes to be followed Policies should be reviewed annually as a minimum to ensure they are still fit for purpose and align with legal and regulatory requirements They should be reviewed not only by employees of the business but also by experts in various subject matters (e g infection control or medicines management) For many small- to medium-sized providers there may not be the in-house skills knowledge and experience to complete such a robust annual review Many choose instead to purchase their policies and procedures from a reputable provider like W&P Compliance & Training who
Excellence Through Training: The Health & Safety Group’s Commitment to Exceptional Care Policies and Procedures Within Social Care
training Our dedicated e-learning platform ensures flexibility enhanced by our Training Team s support for any queries From Medical Administration to Safeguarding Adults or Catheter Care, all courses are crafted by industry experts, ensuring that training prepares staff for real-world situations using practical skills Our Care Certificate Training Course designed specifically for care workers healthcare assistants and social care support workers is just one of our high-impact training courses available both face-to-face and online through our e-learning platform Mapped to the ‘Skills for Care’ Care Certificate standards this course equips caregivers with the fundamental skills and knowledge necessary to navigate the complexities of their roles empowering them to deliver comprehensive compassionate care Get in touch with me today at beth@hsg-group com to learn more about our training options We re committed to tailoring training to your needs so you can focus on delivering outstanding care!
Care recruiting is currently challenging So why is CVMinder ATS a great choice for Care Providers? Stuart Haddow MD suggests that its Ambassador Customers make the biggest difference Ambassadors include senior HR leaders from the Care sector “They have proven to be great at overcoming recruiting headwinds says Stuart CVMinder s Ambassador Customers also guide CVMinder product improvement programme Using that great guidance delivers a competitive advantage for all CVMinder Care customers Jack Morgan of Local Solutions agrees “CVMinder has made the process as smooth and as streamlined as possible That’s is critical when recruiting in a demanding sector like care It gives us central control of everything and the management information we generate from CVMinder has helped to improve our recruiting approach Without CVMinder our recruiting costs would be much higher and good candidates would be lost in the administration clutter Donna Newell of The Kent Autistic Trust says “CVMinder ensures that we are being responsive to applicants and the demands of our managers Having a one stop shop means that we can post and update jobs at the touch of a button Receiving all applications online and using filter questions enables our recruiters to shortlist batches of applicants swiftly ” T: 01634 202 101 E: enquiries@cvminder co uk W: cvminder co uk/care Recruiting Success with CVMinder ATS JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants, senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance We have organised over £1 8bn for clients in the past 30 years providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net Care Home Finance from Global Business Finance RECRUITMENT & PROFESSIONAL SERVICES PAGE 52 | THE CARER DIGITAL | ISSUE 187 PLEASE MENTION THE CARER WHEN RESPONDING TO ADVERTISING
Quality Care Group, the largest independent Insurance Broker to the Care Sector proudly announces its victory in the prestigious National Insurance Awards 2024 The gala event held at the illustrious London Marriott Hotel in Grosvenor Square Mayfair London saw Quality Care Group clinch the coveted title of 'Commercial Lines Specialist Broker of the Year ' The National Insurance Awards recognise excellence and innovation within the insurance industry, celebrating outstanding achievements and contributions across various categories Quality Care Group s win in the Commercial Lines Specialist Broker of the Year category underscores its unwavering commitment to delivering bespoke insurance solutions and unparalleled service to the Care Sector Upon receiving the award, Managing Director Darren Pollard expressed his gratitude and pride, stating, "We are thrilled and honoured to be recognised as the Commercial Lines Specialist Broker of the Year at the National Insurance Awards 2024 This prestigious accolade is a testament to our team s dedication expertise, and relentless pursuit of excellence in serving the unique needs of the Care Sector " Quality Care Group has established itself as a trailblazer in the insurance industry renowned for its innovative insurance and wider business solutions, client-centric approach, and commitment to superior customer service The company s comprehensive range of services tailored specifically for the Care Sector has set new standards of excellence and earned the trust of clients nationwide As the largest independent Insurance Broker to the Care Sector Quality Care Group continues to lead the way in providing tailored insurance solutions proactive risk management strategies and unparalleled support to care businesses across the UK For further information on Quality Care Group visit www qcaregroup co uk How you can help your clients pay for care? Lifetimemortgages info is a trading style of The Later L fe Lending Network which is an Appointed Representat ve of The Right Mortgage Ltd which is authorised and regulated by the Financial Conduct Authority Registered in England and Wales no 09832887 Registered address 70 St Johns Close Knowle Solihull West Midlands B93 0NH If they are over 55 and a homeowner then a lifetime mortgage might be the answer to paying for care It can release cash from their homes and use it to pay for care They could have extra visits or services they can’t presently afford, or install stair-lifts, hoists, wet-rooms etc to make life easier Ideally suited to domicillary care but can be used to fund the needs of one party living in care Best of all clients keep ownership of their home What’s in it for you? More money! More services, longer care periods To find out if it could work for you contact: 07789 885611 or e-mail money@lifetimemortgages info Quality Care Group Triumphs at National Insurance Awards 2024 RECRUITMENT & PROFESSIONAL SERVICES THE CARER DIGITAL | ISSUE 187 | PAGE 53 RECRUITMENT.THECARERUK.COM ARE YOU LOOKING FOR THE RIGHT PEOPLE TO FILL YOUR VACANCY? WE CAN HELP! MAKE A DIFFERENCE TO PEOPLE'S LIVES WITH A CAREER IN ADULT SOCIAL CARE WELCOME TO THE NEW CARER RECRUITMENT WEBSITE USER-FRIENDLY AFFORDABLE FAST & EFFICIENT Introducing The Carer Recruitment Your Premier Destination for A dult Social Care Hiring Solutions! We are thrilled to announce the launch of THE CARER Recruitment, the latest addition to our growing portfolio! As the leading UK residential and nursing care/adult social care publication, we understand the pressing need for effective recruitment solutions in the face of ongoing challenges within the sector WHY THE CARER RECRUITMENT? Unparalleled Reach: THE CARER stands as the UK’s popular and must read adult social care publication boasting a vast offline and online readership With our new recruitment platform, we extend our reach even further, ensuring your vacancies are seen by a targeted audience consistently across print digital, website, and social media channels Tailored Solutions Say goodbye to recruitment headaches! Our userfriendly platform offers cost-effective solutions tailored to meet your hiring needs Whether you're a small care home or a large healthcare organization we ve got you covered Seamless Interaction: At THE CARER, we pride ourselves on our exceptional relationship with our readership With THE CARER Recruitment expect seamless interaction and support throughout the hiring process ensuring a smooth and efficient recruitment journey for both employers and candidates alike In the face of the ongoing crisis in adult social care recruitment The Carer offers a streamlined and cost effective solution to meet your staffing needs Join us in revolutionizing the way you hire in the adult social care sector! Visit our website now to learn more and get started Together let s shape the future of adult social care recruitment! Warm regards, The Carer Team recruitment thecareruk com
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