The Carer Digital - Issue #170

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W W W. T H E C A R E R U K . C O M




Issue 170

Disappointment at King’s Speech “Silence on Social Care”

Sector leaders and organisations have reacted with dismay after the government failed to address the pressing issues facing social care. King Charles III gave his first address in Parliament; however, any reference of social care and the Mental Health Bill was markedly absent amongst the 21 proposed legislations. This year’s King’s Speech, delivered on 7 November, focused on growing the

economy, strengthening society and crime reduction. Health-specific announcements included tackling smoking by raising the age of sale for tobacco products and implementing the NHS Long Term Workforce Plan, both of which we support and look forward to supporting as plans develop.



EDITOR'S VIEWPOINT Welcome to the latest edition of The Carer Digital! The adult social care sectors response in our lead story sums up, I think, the frustration felt at the lack of reference whatsoever to adult social care in the King’s speech. It was a much-anticipated event in the UK's political calendar - the King's first address to Parliament on November 7th. The ceremonial pomp and pageantry filled the House of Commons, as the monarch delivered the government's legislative agenda. There were 21 proposed legislations outlined, each claiming to address various issues facing the nation. Editor However, amidst the grandeur and expectations, there was a glaring omission that left a bitter taste in the mouths of many - the absence of any mention for adult social care. Since former Prime Minister Boris Johnson made a bold pledge to "fix social care" during his tenure, we have witnessed three different Prime Ministers, each failing to tackle the ongoing crisis in the adult social care sector. The King's Speech was an opportunity for the government to signal its commitment to one of the most pressing issues facing our society, and yet, once again, it fell short. The adult social care sector is in dire need of attention and reform. For years, as we often report, it has been plagued by chronic underfunding, staff shortages, and a lack of a comprehensive, sustainable plan. The COVID-19 pandemic only exposed the fragility of the system, highlighting the immense pressures faced by both providers and service users. Leaders within the adult social care sector, including care home proprietors, providers, and advocates, have expressed their deep disappointment at the King's Speech. Their disappointment is not merely about the absence of adult social care from the legislative agenda, but also about the apparent disregard for the countless vulnerable individuals who depend on the support and care provided by this sector. The omission of adult social care from the King's Speech reflects a concerning pattern of, I feel sector neglect, not only by this government but also successive governments. It sends a disheartening message to those who are directly impacted by the inadequacies of the system - the elderly, disabled, and their families who struggle daily to access the care and support they so desperately need. It is, not only to me but to all connected to the sector, a painful irony that while

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successive governments pledge to fix social care, the issue remains unresolved. It is long past time for politicians to turn their promises into concrete actions. The adult social care sector needs sustainable funding, a clear strategy for recruitment and retention of skilled professionals, and a system that can provide high-quality care to those in need. Reflecting on the King's Speech, it's vital to remember that the health of a nation's society is measured not just by its economic prosperity, or its military might but also by its commitment to the well-being of its most vulnerable people. The absence of adult social care in the King's Speech is a stark reminder that we are still far from fulfilling this vital aspect of our societal duty.

EDITOR Peter Adams SALES EXECUTIVES Sylvia Mawson David Bartlett Guy Stephenson PRODUCTION & DESIGN Matthew Noades



One of the real and humbling privileges we enjoy here at THE CARER is publishing and sharing the wonderful Remembrance Sunday commemorations taking place in care homes throughout the UK, here’s what we did last year. There are no words that one can say to express the gratitude our nation owes to those who made the ultimate sacrifice, and we are grateful beyond words to all the homes around the country who share the commemorations and stories of the residents who have served their country in various ways. We want to share your Remembrance Sunday 2023 commemorations and share the experiences of your residents, so please do email them through to me and do watch out for next week’s issue!

Charlene Fox

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Disappointment at King’s Speech “Silence on Social Care” (CONTINUED FROM FRONT COVER) The promise to raise the age of sale for tobacco products, effectively eliminating smoking for the next generation, is an ambitious and bold health policy that has so far only been implemented in one other country. While there is further to go, we welcome this announcement as a vital first step in moving to a smokefree generation. But beyond this, there was little in this year’s King’s Speech for the NHS, and adult social care and health leaders and organisations are left exasperated that mental health reform has again been kicked into the long grass.

SILENCE ON SOCIAL CARE Care England expressed disappointment with the silence on social care in the King's Speech, with Professor Martin Green OBE, Chief Executive of Care England, saying: "When Boris Johnson was first elected as Prime Minister, he stood on the steps of 10 Downing Street and promised to fix social care. 3 Prime Ministers later, that promise sits broken. With silence on social care in the King's Speech, the pressure is now on the former Secretary of State for Health and Social Care, Jeremy Hunt, to outline how the Government can make true on its promise. Whilst last year's Autumn Statement saw an unprecedented investment into the sector, the dial has not tangibly shifted. The stabilisation of the social care sector is crucial for those who rely on care and support and for the 1.6 million strong workforce, the NHS, the tax-payer, and the economy more broadly. Care England remains hopeful that the Autumn Statement will be an opportunity to show that this Government is truly committed to fixing social care."

KICKED INTO LONG GRASS Matthew Taylor, chief executive of the NHS Confederation, said: “There is one standout policy here on health: reforms to create a smokefree generation. That will have huge long-term benefits for the health of the nation. But beyond that, there is little in this King’s Speech for the NHS, and leaders will be exasperated that mental health reform has again been kicked into the long grass. “While there are some positives including a recommitment to tacking waiting lists and boosting the workforce, health leaders will be particularly disappointed at the lack of commitment to taking forward the Draft Mental Health Act Bill. Parts of the current outdated act from 1983 not only make the lives of those experiencing a mental health crisis much harder, but worsen health inequalities. While there may well be record levels of investment in mental health services, with over 1.4 million on waiting lists, these services are a long way from where they need to be. Reform is long overdue, and this is another missed opportunity.”

SOCIAL CARE “GONE BEGGING” Carers Trust's CEO, Kirsty McHugh, said: “This is the final year for the UK Government to make good on its promise to fix funding of social care but that opportunity has yet again gone begging. The Prime Minister claims to be focused on long-term solutions, so to have nothing to say on one of the most crucial long-term issues we face is astonishing and suggests this is little more than empty rhetoric. “While those in power do nothing, around seven million unpaid carers will continue to prop up the social care system with no additional help. By completely failing to support them properly, the Government has ignored millions of people who are grappling with one of the UK’s biggest problems. No wonder carers tell us they feel forgotten, neglected and burnt out.”

SYSTEM IN CRISIS Sam Monaghan, CEO of MHA said: “The social care system remains in crisis, so it was disappointing to see nothing in today’s King’s Speech to alleviate ongoing pressures. Over 400,000 people are awaiting assessment, care provision or review according to figures from the Association of Adult Directors of Social Services (ADASS), while there are now more care home closures than openings.” “With an estimated 150,000 vacancies across the social care sector, there are also ongoing challenges around recruitment and retention. In the face of an ageing population, demand for skilled and caring profes-

sionals will only increase.” “That’s why we’re calling on the Government to back and invest in a Social Care Council, as part of our Fix Care For All campaign. The Council would act as an independent body representing the 1.5 million people working in social care by examining pay scales, accreditation, training and recruitment, and investing more into changing public perceptions around what it means to choose care as a career.” “The Kings Speech gives us a glimpse into what the Government will choose to prioritise in the coming year. With so little emphasis given to social care here, we can only hope that there’s more to come for the sector as the major political parties clarify their manifestos, ahead of a potential 2024 election.”

THINK “LONG TERM” Richard Murray, Chief Executive of The King’s Fund independent health and care think-tank said: ‘We welcome the government’s bold commitment to introduce a phased smoking ban and moves to restrict selling e-cigarettes to children. If the ban is passed into law, the landmark health measure would be a significant step towards preventing poor health, saving lives and reducing inequalities. ‘Passing the smoking ban legislation would be a major milestone, and government should then have the courage to implement the ban quickly. Disappointingly, we have recently seen other measures to protect people from ill health, like banning junk food advertising to help tackle obesity, passed into law only for implementation to be delayed. ‘As shown in new figures published earlier today by the OECD*, Britain fares poorly compared to its peers across many health outcomes including life expectancy. The government should implement their delayed obesity measures if they want to help reduce burgeoning illness in the UK. ‘The notable absence of a new and reformed Mental Health Act from the King's Speech is deeply disappointing. These reforms, such as changes to the criteria for detaining patients under the Act, have been carefully considered over many years, and it is worrying to see them deprioritised. Not bringing forward these reforms risks widening health inequalities. ‘Any government that is serious about improving the health and wellbeing of the population, cutting waiting lists and making the NHS fit for the future, will need to think longer term about improving access to out of hospital care, making health and social care a more attractive career and tackling the biggest risk factors to people’s health.’

NATIONAL CARERS STRATEGY Helen Walker, chief executive of Carers UK, said: “Whilst the Government’s vision for a strong society that sees people get the care they need is positive – in order to achieve this it must commit far more attention and long-term investment to our social care system, and the millions of people providing unpaid care for relatives and friends. “Currently, the widespread shortage of health and care services is damaging unpaid carers’ health. More than a quarter (27%) are in bad or very bad mental health, and 69% are finding it difficult to get a good night’s sleep. Many carers are not able to get the care services they need to take a break, while a third (30%) of those waiting for hospital treatment or assessment have been waiting for over a year. “We urge the Government to commit to developing a National Carers Strategy that focuses on targeted support for unpaid carers, including a cross-government plan for preventing poverty, and targeted mental health support. Similar to the NHS workforce plan, social care too needs a dedicated workforce strategy so that there is much more quality care available and unpaid carers aren’t having to fill the wide gaps in care at an enormous cost to their own health and wellbeing.”

“REAL TERMS INCREASE” A Department of Health and Social Care spokesperson said: “The government has made available up to £8.1 billion over this year and next to strengthen adult social care provision. This funding will enable local authorities to buy more care packages, help people leave hospital on time, improve workforce recruitment and retention and reduce waiting times for care. “The new funding represents a more than real terms increase and data published last week showed that spending on adult social care has increased in real terms for eight consecutive years.”


Why Care Is An Incredible Vocation

By Fionna Cannon, Care & Wellbeing Director at Wallacea Living (

One of the questions I am often asked in my role is, what makes a good carer? And the answer is really very simple – ultimately its somebody that you would want to look after your own family. It’s a job that can be challenging and rewarding in equal measure, but for me, it has been an overwhelmingly fulfilling vocation throughout my working life. It’s a job that has people at its heart, and requires solid communication and listening skills, along with buckets of empathy and passion. Above all else, it requires someone with the right character and attitude, because the truth is, skills can be learnt and developed, but attitude is more inherent.

TACKLING THE SHORTAGE OF CARE WORKERS Despite care being such a rewarding career path, the UK is today facing a severe shortage of carers. The industry body Skills for Care revealed that, in the year to March 2022, there were 1.79 million posts in adult social care, of which a staggering 165,000 were unfilled, an increase of 52 per cent on the previous year. This deficit of carers is one of the reasons why we see hospitals overloaded with patients, ready to be discharged, but unable to leave due to insufficient support and care available to them. It’s a problem that continues to hinder the NHS, but that needs to be resolved if we’re ever to cut hospital wait times and improve the health care system. Integrated Retirement Communities offer a real solution to owners who need rehabilitation, with on-site care available to support residents in their homes, enabling them to leave hospital quicker and providing tailored support to suit their needs.

ENCOURAGING MORE PEOPLE INTO THE CARE PROFESSION In order to attract more workers into care, we must start with recruitment and encouraging potential carers in the right way by giving them something back. It’s not just about money (although this is undoubtedly a big consideration), but it’s also about the way in which carers are managed and supported in their role. This could be as simple as regular check ins with their manager and wider team to discuss their workload and

any challenges that arise. But it’s also important to provide pathways for training and development to support their career progression, whether that’s skills in health and social care or to achieve a managerial position. This is about a concerted effort to keep people in the profession and prevent a high turnover of staff.

FOSTERING A SUPPORTIVE WORKPLACE CULTURE Building and nurturing the right workplace culture is a vital part of employee retention, and arguably none more so than within care. This is a job that often requires many hours spent on the road, visiting patients in their homes and ultimately working alone. Without a solid system of support, it can be a lonely job with carers often feeling under-valued and unsupported in the work they do. Years ago, carers would be required to go to the office every week to collect their rota and talk with their colleagues, sharing experiences and advice and having the opportunity to discuss any problems they faced or issues that had arisen. However, as the world has moved online, the vast majority of carers now receive their rotas online and as a result no longer go to the office regularly, meaning they are missing out on invaluable face time with colleagues and managers. No longer feeling part of a team, their sense of belonging and camaraderie erodes, so that when they have a particularly difficult day at work, they feel isolated, anxious and experience low self-esteem. And the tragedy is, all this can ultimately result in them deciding to leave the profession. Far too many carers are now providing care, yet not receiving the care they need from their work.

INTRODUCING A ONE-TEAM APPROACH At Wallacea Living, we will be delivering care on site by our dedicated team of carers, all of whom are employed directly by us. This one team approach will enable seamless communication between our carers, so that they can best support the owners who require care, while also building a strong and supportive team culture. They will spend their working days visiting owners on site, meaning they will have ample opportunities to offer advice to one another when needed, being part of a network of colleagues to share experiences with. Sometimes it’s as simple as that morning hello, or afternoon coffee break, just to enhance team morale and camaraderie. Throughout my career I have always felt a strong sense of fulfilment from the work I do. With such a great need for more carers to join the profession, it’s vital that we provide the right support, training and working environment from which to nurture the next generation of carers. Only then will we begin to resolve so many of the challenges facing the UK’s health and social care sectors.

A Lifetime Of Outstanding Success: Owners Of Surrey Care Group Win Prestigious National Award Owners of a care group, with 13 residences throughout Surrey and South West London, have recently been announced as the winners of a prestigious national award – recognising the pair’s lifelong commitment to excellence in social care. Liakat and Nazira Hasham, CEO & Founding Partner of CHD Living, have been named as the winners of the ‘Lifetime Achievement’ accolade at the Social Care Leadership Awards – telling the tale of their extraordinary journey from Ugandan refugees to owners of a multi-service care provider. Liakat and Nazira embarked on their path towards founding CHD Living after having relocated to the UK from Uganda in 1972, where their shared desire to make a difference led to the establishment of the care group in 1984. Over the past three decades, they’ve transformed CHD Living into a family-owned organisation comprising twelve residential and nursing care facilities together with a Care at Home service. Family-owned and operated, the group works with a diverse range of care needs – from live-in companionship and mental health support to post-surgical care and traumatic brain injury rehabilitation. Since their arrival in the UK, the pair have dedicated their lives to helping others, with children Shaleeza and Shaheed also joining the third-generation family business. Committed to making a meaningful impact, their altruism extends to various community positions, where they have undertaken a range of charitable work alongside their career in the care sector. Liakat, for instance, has served as President of The Ismaili UK Community and sat on the board of refugee placement charity, Reset. The family also founded the Adopt a Grandparent charity at the height of COVID-19 to help tackle loneliness among care residents, which has been recognised by CQC as an innovator in its field.

Their first single, 19-bed care home has become a multi-service care provider, with 16 registered services caring for over 700 people and employing 800 staff. Among its diverse range of services is one of Surrey’s largest homecare businesses, two state-of-the-art neurorehabilitation centres, and a home for young adults with enduring mental health issues. Their dedication has been recognised through a myriad of awards from the 2019 LaingBuisson Award for Outstanding Response to Covid-19, to The Surrey Care Association Lifetime Achievement Award. Liakat Hasham, commenting on their win, said: “This award is a huge honour, and it humbles us greatly. Our life’s journey, like many, has been filled with challenges and triumphs. We have always strived to provide the highest quality of care and service, never losing sight of the core values that guide us in this mission. This award serves as a reminder that our efforts have not gone unnoticed and reinforces our resolve to continue providing exceptional care. We are extremely fortunate that our children will continue to improve the quality of life of the people we look after”. Liakat continued: “We are deeply committed to enhancing the well-being of our residents and clients, and this award only strengthens our determination to create a positive and meaningful impact in the health and social care sector. We are inspired to continue our journey in service to others.” The recognition of Mr and Mrs Hasham’s Lifetime Achievement Award aligns with another significant achievement within the Hasham family. Their daughter, Shaleeza Hasham, a director of CHD Living, has been nominated for the ‘One to Watch’ award in HealthInvestor’s ‘Power 50’ for the second consecutive year. This award celebrates the outstanding leaders in the health and social care industry, acknowledging their influence and impact.

Saying Hola and Bonjour to Memories A pioneering language learning programme, recently launched in London, is set to open up new opportunities for residents in care and retirement homes. Developed and operated by Speak Like A Native, this innovative initiative has been on hold for three years. CEO Stuart Rubenstein says, “We’ve been running language courses in nurseries and schools for years but Covid meant we’ve had to wait until now to start in care homes. It’s very exciting to begin rolling it out and seeing how positive the initial reception is.” He explains that what makes this course so special is that it’s not about turning up and teaching a few words in Spanish or French. “We create a space where residents can connect the language with memories, which might be food or culture, school experiences, family or holidays. The lessons are very fluid and follow the pace of those participating. We personalise everything and make it a very special hour for all involved.” Among the early adopters of Speak Like A Native is Alan Morkhill House in North Kensington, part of the Gold Care Homes group, which now has Spanish for beginners as one of its regular weekly events. Suraiya Islam, activities co-ordinator at Alan Morkhill House, explains why she’s become a fan of Speak Like A Native. “The language sessions benefit our residents in

numerous ways; they help them grow, stimulate their brains, increase their desire to learn and try something new, improve their attention span, slow down cognitive issues, improve memory function, boost their self-esteem and give them a sense of pride.” Rubenstein and his wife, Greta Grinfeld, set up Speak Like A Native to take away the fears of language learning for people of all ages and to promote the positive benefits of being multilingual. “However,” as Grinfeld points out, “this course is different to what we offer children or young adults. In care homes, it’s obviously not about passing exams or career prospects but about reminiscing and the joy that can be found today in learning and discovering something new. We all like challenges and all deserve to feel proud of what we can accomplish.” Grinfeld adds that the most important aspect is that the residents have fun whether it’s sharing stories or having a go at Spanish or French pronunciation. Islam agrees and says that “Our residents look forward to the sessions every week.” She puts this down to the good rapport the Speak Like A Native teacher has built up with the participants. “They’ve become friends with the residents, and the experience has had a positive effect on everyone taking part.” Care homes interested in finding out more about setting up a taster should get in touch with Speak Like A Native at


Low Care Home Staff Take-Up Of Covid Vaccination

Just 4.2% of staff in older adult care homes have received their autumn Covid booster since roll-out began on 11 September according to government figures and reflect similar low for vaccine take-up by staff in care homes for younger people (3.2%) and domiciliary care staff (2.3%) as of the week ending 15 October. In September the government announced that residents of older adult care homes and people who are housebound could begin receiving their covid and flu vaccinations from September 11. The adult covid and flu vaccination programme, was brought forward based on the latest expert advice following the emergence of a new covid-19 variant prioritised those at greatest risk.


• 3.2% of total staff of younger adult care homes • 2.3% of total domiciliary care staff

AS OF WEEK ENDING 15 OCTOBER 2023, THE PROPORTIONS WHO HAD RECEIVED A FLU VACCINATION FOR THE 2023 TO 2024 SEASON WERE: • 35.7% of total residents and 3.7% of total staff of older adult care homes • 21.9% of total residents and 2.8% of total staff of younger adult care homes • 2.6% of total domiciliary care staff

VISITING IN CARE HOMES In the week ending 16 October 2023, 99.6% of care homes in England were able to accommodate residents receiving visitors. This figure has been stable since September 2022.


In the week ending 16 October 2023, 0.2% of care home staff and 0.6% of domiciliary care staff were absent due to COVID-19 related reasons. This proportion stayed the same for care home staff but increased for domiciliary care staff in the last month, compared to the week ending 14 September 2023 when 0.4% of domiciliary care staff were absent due to COVID-19 related reasons. Deputy Chief Medical Officer, Dr Thomas Waite, says: “Flu and COVID can cause severe illness and hospitalisations for vulnerable people, so it’s essential you protect yourself by booking your jab.If you are eligible, please come forward and get your jabs as soon as possible to make sure you have the best protection against these viruses.” National charities are also urging those with health conditions that make them more vulnerable to serious complications of flu and COVID-19 to come forward to get their jabs.

Women Achieving Greatness – Triple Nomination For Care Home Workers Staff and residents at Barchester’s Cheverton Lodge Care Home in Islington are ecstatic because three of their hard-working colleagues have reached the final of the Women Achieving Greatness in Social Care Awards 2023. Over 85% of the social care workforce is female. Many of these hard working, dedicated and talented women juggle the challenges of family life with their career. The purpose of the Women Achieving Greatness in Social Care Awards is to highlight and celebrate the incredible achievements of female leaders in all roles and from all corners of the sector, and create a platform to support rising stars and future leaders. The winners will be announced at a Gala Awards ceremony on 21st November at the London Marriott Grosvenor Square hotel. Charlotte Boyes has been with Barchester Healthcare for 23 years, originally joining as a general assistant, Charlotte worked her way up to South Divisional PA, an imperative ‘behind the scenes’ role. Charlotte has exceptional organisational skills, juggling the busy commercial lives of five Regional Directors along with providing support to the Managing Director, and assisting the teams of over 80 care homes. Forever the sounding board, counsellor, travel agent, Charlotte makes an outstanding contribution to ensuring the cogs of the business keep on turning. She is shortlisted in the Communications Guru category. Natasha Lazovic came to the UK in 1994 from Serbia and commenced her training as a nurse.

Extremely caring by nature, Natasha has had an amazing career, with dedication and determination she has progressed from a registered nurse to Managing Director for the South division, working in a variety of care settings, both in the NHS and private sector, with London being a main base. Natasha joined Barchester in 2014 as Regional Director leading 10 homes, which then doubled to 20 as Senior Regional Director, and as Managing Director now oversees more than 80 care homes in the South Division. Handling an extremely challenging role, Natasha leads her teams with a calm can-do attitude, she has been shortlisted in the Businesswoman of the Year category in recognition of her phenomenal success in leading her division. Originally from Edinburgh, Angela Brand now lives in the Scottish Highlands, she joined Barchester Healthcare as HR Business Partner in April 2020. Angela specialises in Learning & Development but her real passion is for people so she relishes her HRBP role because it means she can be involved in every aspect of her colleagues’ careers. She loves to see people flourish and exceed their potential and is passionate about her role. She has been shortlisted in the Equality & Diversity Champion category. Barchester’s CEO, Dr Pete Calveley, comments: “I am very proud of all the shortlisted nominees, all are incredibly hard-working and dedicated colleagues who excel in their field. We have an exceptionally talented workforce at Barchester and in my book, they all deserve to win.”


Co-Designing for Dementia: Green Spaces That Empower People With Dementia to Lead Active, Healthy and Joyful Lives By Angeli Ganoo-Fletcher, Director of Landscape Architecture at PRP ( The power of well-designed public realm should not be underestimated. It holds the ability to bring people together, mitigate the impacts of the climate crisis and enhance wellbeing. As the UK’s population ages, it’s time that landscape architects focus on leveraging public realm’s potential to combat the effects of cognitive and sensory decline by creating green spaces that empower people with dementia to lead active, healthy and joyful lives. The University of Stirling and the King’s Fund have undertaken significant research on how the built environment impacts people with dementia, including landscape design principles that we can draw from to make public realm easier to navigate, more engaging and feel safe. As visual and cognitive ability declines, some people with dementia increasingly function on a sensory level. The spaces that they thrive in are simple, clearly designed with vivid visual comfort and contrast. Best-selling author and dementia research champion Dr Wendy Mitchell shared that she ‘treats dementia as a game. It throws me a challenge and I solve it to try and keep one step ahead…that’s what dementia is about, a life of adapting.’ Similarly, the places that we design as landscape architects should be adaptable and easy to navigate for people with dementia, whilst retaining the qualities that make green spaces joyful, engaging and mood-boosting. We can draw from a growing body of research on dementia-friendly design to achieve this. A safe, accessible and carefully planned external living environment can have significant therapeutic benefits. A well-planned garden can form part of a holistic treatment plan, providing scope for physical exercise to lessen tension and feelings of aggression, spaces for privacy and reflection, and ample exposure to Vitamin D, which is particularly important for the health of the elderly population. It should adapt to their changing needs by allowing for activities that are familiar and encourage participation – an important aspect of maintaining good physical and emotional wellbeing.

NHS GARDEN AT THE QUEEN ELIZABETH HOSPITAL, KING’S LYNN, NORFOLK PRP’s landscape team was recently commissioned by the NHS to create a serene garden space for patients, carers and staff of the West Dereham Ward at The Queen Elizabeth Hospital in King’s Lynn, Norfolk. The ward provides integrated care for older people and has recently undergone a comprehensive redesign to become the second dementia-friendly unit in the hospital. Designed to avoid a clinical atmosphere, the architecture and interiors incorporate a memory wall, photographs of the local area and staff and day rooms that open directly up into the garden. The Trust’s aspiration for the public realm was to create a secure, accessible garden that empowers patients with a sense of ownership and truly enrich their day-to-day lives; encouraging them to contribute to its upkeep, come together and interact with visiting family. To develop the brief, PRP held a series of co-production exercises with the Trust and local people impacted by dementia, such as members of Kings Lynn

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Dementia Café (which is run by the Trust’s charity partner West Norfolk Carers) and Carer’s Voice. This allowed us to ensure that the final outcome would truly reflect the needs of the people that will be using the space – a key element of PRP’s design ethos is to design with (not just ‘for’) communities. We then developed multiple concept sketches incorporating different ideas for the space’s layout and the activities it could host, whilst responding to and enhancing the garden’s existing features. The options were displayed in King’s Lynn Dementia Café, to ensure that staff, carers, patients and families all had a say in the design process, and subject to a vote. Members of the dementia café, Carers Voice, the Trust, Care of Elderly Doctors and West Dereham Ward staff all took part; this was a truly special activity that really empowered people living with dementia to contribute. A set of dementia-friendly design principles governed our developing landscape design, each of which addresses a unique difficulty experienced by someone living with dementia.

PRINCIPLE 1: ACCESS, MOVEMENT AND ORIENTATION The garden will be accessible to all patients with level paths, clear signage and plenty of rest stops. A continuous walking route fringed by navigational trees will return patients to their starting point, so they can walk as far as they want without getting lost. With a terrace large enough for hospital beds and wheelchairaccessible tables and floors, everyone will be able to use the space.

PRINCIPLE 2: MEMORY AND MENTAL MAPPING Our design allows year-round access to the outdoors with comfortable seating areas protected from the elements. Sensory elements will stimulate memories and cognitive activity, and raised planting beds will encourage patients to garden and revive memories.

PRINCIPLE 3: SENSORY STIMULATION The external space will provide seating for quiet contemplation, conversation and sensory stimulation. Colourful, textured plants such as sunflowers will provide visual interest for visually impaired people, whilst strongly scented plants such as lavender will act as markers and provide olfactory stimulation. Raised beds along walking routes will make the plants more accessible for gardening whilst using a wheelchair.

PRINCIPLE 4: SHELTER AND SHADE A large pergola will be the centrepiece of the garden design, providing a shaded outdoor space for relaxation and respite. Tree planting will further increase the amount of shade on sunny days, and awnings will provide sheltered areas with seating that can be adjusted depending on the weather conditions. By adhering to these core dementia-friendly design principles, the new garden will foster independence for those with dementia, motor difficulties, visual impairments and wayfinding issues alike. Encouraging movement, exercise, socialisation and quiet reflection builds a sense of normality and structure into a daily routine, which can significantly augment a holistic treatment plan delivered in conjunction with medical support. As we look ahead, well-designed landscaped gardens will play an increasingly important role in promoting health and wellbeing for all people, not just those with dementia. As landscape architects, it is our responsibility to put these considerations at the forefront of our designs and ensure that we are creating inclusive spaces for everyone to enjoy.


Almost One Million More Workers Aged 65 And Above Since The Millennium There are now almost one million more workers aged 65 and above in the UK labour market than there were at the beginning of the century, new data analysis from the Centre for Ageing Better reveals. More than one in nine (11.5%) are now working past their 65th birthday in this country which is double the one in 20 (5.2%) working in 2000, analysis of official ONS Labour Market stats by the Centre for Ageing Better reveals. Workers aged 65 and above are predominately self-employed and working part-time but there is a growing number continuing in fulltime employment up to and beyond the state pension age. A surprisingly high proportion are also on zero-hours contracts, the second highest in fact after 16-24-year-olds, the new analysis reveals. Of the 5.4 million additional workers in employment since 2000, almost 1 million (976,000) are 65 and over – making it the age group with the second largest increase after the 3.1 million additional workers in the 50-64 age bracket. There were 457,000 workers aged 65 and above in 2000, and now there are 1.43 million workers in the same age group with 566,000 of these additional workers due to the increase in the size of the population aged 65+ over the last 23 years. The increase in state pension age has also influenced employment rates, especially for women. Dr Karen Hancock, Research and Policy Officer at the Centre for Ageing Better, said: “These figures show once again the ever-growing importance of older workers to the economy in filling labour and skills shortages. Workers with up to 50 years of workplace experience have an incredible wealth of knowledge to share and which will be to the benefit of employers, co-workers and customers. “Around half of the substantial growth in numbers of 65+ workers since 2000 is down to demographics and the growth in the older population. The raising of the state pension age for men and women has also been a factor in increasing employment rates. Moving the goalposts on planned retirement dates may have compelled some to continue working into their late 60s to help their financial situation. “But the increase also includes a growth in older workers who feel well enough to continue working and who want to continue reaping the financial and wellbeing benefits of remaining in work.” Although the majority working beyond 65 do so on a part-time basis, the proportion of employed people in this age group working full-time has increased from one in four (25%) in 2000 to more than one in three (34%) in 2023. Almost 80,000 workers aged 65+ were employed on zero-hours contracts in Jan-Apr 2023, accounting for more than one in 20 (5.5%) of all those in employment in this age group. Only workers aged 16-24 (11.6%) have a higher proportion working on zero hours contracts. Luke Price, Senior Research and Policy Manager for Work at the Centre for Ageing Better, said: “Working past state pension age is becoming increasingly common, but it should be a choice. For those who want to do it and can find employment that suits them, it can have positive health, wellbeing and finan-

cial outcomes. “However, statistics alone do not tell us anything about the quality of the employment of this age group. And we do not know how many more people aged 65 and above would like to work but find age discrimination a barrier to securing employment because you can’t register as unemployed once you’ve reached state pension age. “There will be some working past state pension age out of financial necessity as they find their private pensions to be inadequate. “And there are many who will stop working before state pension age because of ill-health or caring responsibilities. Some of these people may wish to continue working for longer, and potentially could do with better health support from employers and more flexible employment conditions to fit around caring responsibilities.”



One In Six Scale-Up Businesses Are In The Health And Social Work Sector Research Reveals OakNorth Bank has published new research with the Social Market Foundation, a cross-party think tank, revealing the outsized impact of scale-up businesses on the UK economy by region, country, and sector. The new report, titled ‘The Scale of the Opportunity’, follows the recent publication of ‘Full Scale’, which reveals the barriers preventing more SMEs in the UK from reaching scale-up stage and provides recommendations to government on how to overcome them. This new research has found that while scale-ups represent just 1% of all SMEs in the UK, they account for 22% of all SME turnover (£497b), as well as 8% of all SME employment. The research reveals that one in six scale-ups (17%) come from the health and social care sector, followed by professional services (13%), wholesale and retail (12%), and administrative and support services (11%). With the right financial interventions, such as potentially using EIS/SEIS/R&D credit budgets and focusing on equity investment through the British Business Bank, the UK can create more clusters of successful scale-ups such as these. Surprisingly, only 2% of scale-up businesses are from the real estate sector, so one of the recommendations to government is to reform planning to boost business expansion and home building, which would see this figure increase. On average, each scale-up employs over seven times as many workers as their non-scale-up SME equivalents. However, scale-ups are not spread evenly across the country. While 38% of scale-up employees work in the capital and the South East, and one in five (20%) are located across the North of England (North East, North West, and Yorkshire & the Humber), less than 10% are situated in Scotland and less than 5% are

in Northern Ireland and Wales each. These figures reveal that more needs to be done to create clusters of scale-up firms scattered more evenly throughout the country, and that government needs to identify key sectors to prioritise in each geographic hub. For example, the Scottish Government has identified the significant scaling potential in the construction industry, while the retail industry is particularly strong in Wales, as noted by the Welsh Government. Rishi Khosla, co-founder and CEO of OakNorth, commented: “We know the outsized contribution scale-ups have on the UK economy which is why we made it our mission to support and empower these businesses. Since our launch in September 2015, we have lent over £10b to scale-ups, directly supporting the creation of more than 40,000 new jobs and 29,000 new homes across the UK, the majority of which are affordable and social housing. Yet despite their significant contribution to the economy, SMEs still face significant barriers to scaling. Addressing these barriers is vital for ensuring the UK maintains its pole position across sectors such as green/climate science, fintech, life sciences, data science/AI, therapeutic care services, hospitality/tourism, creative/performing arts, as well as boosting productivity and economic growth.” John Asthana Gibson, Researcher at Social Market Foundation, said: “Our inability to scale the many high-potential businesses that have started here, and ensure that they are spread throughout the country is holding the entire economy back. But there is no silver bullet to the situation. Both the UK’s business infrastructure and culture need to change to improve scale-up growth and spread clusters of high-growth companies more evenly around the country.”

Remembrance Day - Please Let Us Share Your Stories One of the great and humbling privileges we here at THE CARER are proud to partake in is publishing and sharing YOUR Remembrance Day Commemorations. As we approach Remembrance Day, this year there will once again be a national focus on ceremonies and services being held up and down the country, both on Remembrance Sunday November 12th and also on Saturday the 11th November at 11am. Remembrance Sunday is a national opportunity to remember the service and sacrifice of all those that have defended our freedoms and protected our way of life. We remember the Armed Forces, and their families, from Britain and the Commonwealth, the vital role played by the emergency services and those who have lost their lives as a result of conflict or terrorism.

This is what you shared with us in 2022 and what we were honoured to share with our many readers in print, digital and on-line. We want to share YOUR Remembrance Sunday Commemorations again for 2023 So once again we invite you to send in your activities, stories, photos, anything that you are planning to commemorate the contribution of British and Commonwealth military and civilian servicemen and women in the two World Wars and later conflicts. Please email us at in time for next week's issue by 11 am Wednesday November 15.


Shortage Of Health And Care Services Damaging Unpaid Carers’ Health A widespread lack of support and recognition from health and care services is damaging unpaid carers’ mental health, research from Carers UK shows. People caring round the clock for older, disabled or seriously ill relatives do not have adequate support from statutory services that are in place to help them – leaving many steeped in thoughts of hopelessness, fear and dread. More than a quarter (27%) of unpaid carers are in bad or very bad mental health, rising to 31% of those caring for more than 50 hours a week, or over 10 years. 84% have continuous low mood, 82% have feelings of hopelessness and 71% regularly feel tearful. 68% of carers with bad or very bad mental health are living with a sense of fear or dread. Despite feeling they are at breaking point, nearly three quarters (73%) of these carers are continuing to provide care. Not getting support is taking its toll on worn out unpaid carers: having to wait long periods for health treatment – or putting it off because of the demands of their caring role; being unable to rely on fragmented social care services to support with caring, and struggling financially because they cannot earn a higher income. Helen Walker, chief executive of Carers UK, said: “Unpaid carers make an enormous contribution to society, but far too regularly feel unseen, undervalued and completely forgotten by services that are supposed to be there to support them. “The unrelenting pressure of not being able to take breaks from caring, being able to prioritise their own health or earn enough money to make ends meet is causing many to hit rock bottom. “Unpaid carers desperately need to be recognised and supported with their caring roles. Working with

local authorities, the Government and NHS England must drive a programme of quicker and more targeted interventions to prevent poor mental health amongst carers.” Cllr David Fothergill, Chairman of the Local Government Association’s Community Wellbeing Board said: “This research is incredibly concerning. Unpaid carers provide vital support for thousands of people every day, which councils fully recognise and want to help in any way they can. “If we are to achieve our aspirations for all unpaid carers, who are needed in increasing numbers to address the rise in those needing care, and ensure caring doesn’t impact on a carer’s health and wellbeing, we must tackle wider issues within adult social care services. “Councils have worked hard to try and reduce costs but immediate investment is needed in the Autumn Statement to address unmet and under-met need and ensure timely access to social care for all who need it.” Of unpaid carers overall, more than three quarters (79%) feel stressed or anxious, half (49%) feel depressed, and half (50%) feel lonely. 65% of carers agreed that the increase in the cost of living was having a negative impact on their physical and/or mental health. Carers UK is urging the Government to provide the necessary investment in the NHS and social care so that unpaid carers can take care of their physical and mental health. The charity is also asking the Equality and Human Rights Commission to undertake an inquiry into unpaid carers’ ability to access health services in England.

Sundial Care Home Welcome Therapy Llamas In a heartwarming initiative aimed at enhancing the well-being of its residents, fondly referred to as family members, Sundial Care Home delightedly welcomed therapy llamas Harry and George from Peak Hill Farm to pay a special visit to the home. The furry and friendly llamas interacted with the residents, creating moments of joy and connection. Maggie, the owner of Peak Hill Farm, has always been interested in animal assisted therapy. She has a variety of qualifications under her belt and numerous years’ experience working with adults and children with complex needs and has attended a Dementia Awareness course. Research has shown that animal-assisted therapy has significant benefits for individuals living with a Dementia. Interacting with animals, such as llamas, has been proven to reduce stress, anxiety, and depression, while also promoting social interac-

tion and improving overall emotional well-being. The calming presence of these gentle creatures has a remarkable effect, creating a sense of companionship and happiness. Sundial Care Home believes in providing holistic care, uniquely tailored to the individual (person centred care), by incorporating unique and engaging activities. They aim to enhance the quality of life for the people living there, ensuring that they lead fulfilling and joyous lives. "We were thrilled to introduce the llamas to our family members," said Elizabeth Thompson, Home Manager of the outstanding rated care home. "This experience brought smiles to the faces of family members, team members, and relatives alike and it was a joy to witness the happiness and connections made with these lovely creatures."


Understanding Employment Law in Residential Nursing Care By Wendy Curlett, a fully CIPD-qualified Human Resource Professional specialising in Complex Employment Law case handling at The residential nursing care sector plays a crucial role in our society, providing essential support to those in need. With the well-being of patients at its core, this sector is highly regulated, making employment law a very important element of the industry. To help you navigate the tricky landscape of employment law in the residential nursing care sector, we’re exploring how your organisation can settle disputes and maintain a harmonious and productive workforce.

WHY IS THE RESIDENTIAL NURSING SECTOR CLOSELY REGULATED? This sector is carefully regulated to ensure the safety, well-being, and quality of care for residents, many of whom are vulnerable individuals with significant healthcare needs. Regulation is necessary for many things, such as protecting residents from harm, maintaining quality of care, safeguarding their rights, preventing fraud and abuse, ensuring infection control, setting staffing standards, promoting transparency, and building public trust in the industry. These regulations help maintain a consistent and high standard of care across the sector and hold facilities accountable for their actions.

NAVIGATING RESIDENTIAL NURSING EMPLOYMENT LAW In this sector, employment law isn't just about compliance; it's about maintaining a safe and nurturing environment for both employees and patients. Here’s how you can achieve this when navigating employment law:

DEALING WITH POOR PERFORMANCE In healthcare, addressing poor performance is absolutely crucial, as employees are often working closely with vulnerable individuals. Patient safety and the quality of care depend on the competence and dedication of the staff, so when an employee is performing poorly, it is essential to navigate this issue legally and fairly. The key is to establish clear disciplinary procedures and maintain thorough documentation of all actions taken!

STAFF SUPPORT Supporting staff members is not just an ethical duty but also a legal one. The well-being of employees is crucial in an industry where stress and burnout are very common. Employee assistance programs can offer guidance and support, and providing a nurturing work environment can help prevent disputes and improve overall care quality.

RESTRICTIVE COVENANTS Employment contracts often include restrictive covenants to protect the interests of both parties. In the

residential nursing care sector, these covenants must be carefully crafted to balance employee rights and employer interests. Understanding their enforceability and limitations is vital to maintaining a stable workforce.

PROTECTION FROM POACHING Staff poaching is a challenge in the nursing care sector, as experienced professionals are highly sought after. Legal measures such as non-solicitation and non-compete clauses can be employed to protect against staff poaching and maintain a cohesive workforce.

DUTIES UNDER THE HEALTH AND SAFETY AT WORK ACT The Health and Safety at Work Act places significant responsibilities on employers to ensure the safety and well-being of their staff and patients. Compliance with this act is not only a moral obligation but also a legal one. Understanding the employer and employee duties is crucial in avoiding disputes and ensuring a safe work environment. Here are some of the key duties under the HSWA for the residential care sector: Employer Duties: • Provide and maintain a safe and healthy environment for residents and employees • Develop and implement health and safety policies and procedures • Identify and assess risks to health and safety and take measures to control or eliminate them • Provide training and information to employees to ensure they can work safely • Monitor health and safety performance and continuously improve safety practices • Provide appropriate equipment and resources for safety Employee Duties: • Follow health and safety policies and procedures • Use equipment and resources in a safe manner • Report any hazards, near misses, or incidents to their employer • Co-operate with their employer to ensure a safe work environment • Take reasonable care of their own health and safety and that of others Risk Assessment and Control: • Conduct regular risk assessments to identify potential hazards and assess the risks to residents and employees • Implement control measures to minimise or eliminate identified risks, such as providing proper equipment and training, using safe work practices, and ensuring the security of residents Emergency Preparedness: • Develop and maintain emergency response plans and procedures for incidents like fires, medical emergencies, or natural disasters • Ensure all employees are trained and familiar with emergency procedures • Maintain records of health and safety incidents, risk assessments, training, and safety inspections


Councils ‘Running Out of Road’, as Adult Social Care Overspend Reaches £179million Councils are warning that this leaves them ‘running out of road’ to prevent financial insolvency, with these overspends contributing to a projected total funding deficit of £4bn for these councils over three years up to 2026. According to the analysis, these overspends, combined with future funding shortfalls, mean that one in 10 of these ‘well-managed’ councils are unsure or not confident they can balance their budget this year – a legal requirement – with this increasing to four in 10 next year and six in 10 by 2025. This is despite councils planning to make over £2bn worth of ‘challenging’ savings and service cuts over the three-year period to prevent issuing Section 114 Notices. The County Councils Network (CCN) and Society of County Treasurers (SCT), which conducted the budget survey of 41 of county and unitary authorities, says that a combination of stubbornly high inflation, rising demand and ‘broken’ provider markets for children in care are leading to the historically high overspends.

THE BUDGET SURVEY OF 41 COUNTY AND UNITARY COUNCILS, WHICH COVER HALF OF ENGLAND’S POPULATION, REVEALS: Councils’ total cost pressures this year top £3.7bn from a combination of higher than expected inflation and demand, with local authorities now forecasting that they will overspend their budgets in 2023/24 by £639m this year – an average of £16m per council. Rising costs and demand totalling £319m in children’s services account for almost half (45%) of the projected overspend. Adult social care (25% – £179m), education, transport – including home to school transport – and highways (22% – £154m), alongside housing (£24m – 3%), make up the bulk of the remaining additional in-year pressure. Overspends and cost pressures have worsened an already chal-

lenging financial outlook. This year, the funding gap for the 41 councils has grown to £1.6bn, with a further shortfall of £1.1bn in 2024/25 and £1.3bn in 2025/26, meaning a total funding shortfall of £4bn between 2023-2026. Over the course of the three-year period councils have pencilled in £2bn of savings and service cuts but this would only reduce the deficit by half. As a result of cost pressures soaring, and despite increased funding, council tax rises and £1bn worth of savings and cuts this year, councils are still forecasting a budget deficit of £603m in 2023/24, with the analysis showing 1 in 10 of these councils are unsure or not confident they can balance their budget this year. Faced with this bleak financial picture, councils’ confidence in setting a balanced budget plummets further over the next two years. Some four in 10 of these councils are unsure or not confident they can balance their budget in 2024/25, with this increasing to six in 10 by 2025/26. Over recent weeks several county authorities have sounded the alarm bells on their in-year financial position, based on their first quarter of 2023/24 projections. Derbyshire County Council have forecast that they are on course to overspend their budget by £46m, Shropshire Council by £37.6m, Suffolk County Council by £22m and Hertfordshire County Council by £16.4m. However, this survey shows for the first time the scale of the challenge across all of England’s largest councils. Local authorities are putting in place emergency cost cutting and savings programmes to bring in-year expenditure down. However, with many of these spiralling costs in demand-driven statutory services, councils have little wriggle room to bring down costs. The CCN says that unless the government steps in and provides

emergency funding, councils will need to make dramatic cuts to services both this year and next to balance the books to prevent their authorities running out of reserves and becoming insolvent. Cllr Barry Lewis, CCN Vice Chair and Finance Spokesperson, said: “This analysis lays bare the financial challenge facing county authorities. Historic in-year pressures are worsening an already bleak financial outlook, meaning our councils are facing down the barrel of a £4bn funding black hole. “The majority of the £639m of additional and unexpected spending this year is simply outside of councils’ control. The number of vulnerable children requiring care has risen dramatically post-pandemic, while inflation and a broken provider market in statutory care placements mean councils face no choice but to pay spiralling fees. “County authorities will do all they can to bring down costs over the coming period and have pencilled in £2bn of unprecedented further savings to help balance the books. But after a decade of continuous cutbacks, the scale of reductions and use of reserves needed to fill the funding shortfall is simply unsustainable. “Last year the Chancellor stepped in with much needed additional resources for adult social care. We now need the same priority to be given to vulnerable children, providing emergency funding this year and next. “Birmingham’s recent financial difficulties and issuing of a Section 114 were undoubted made worse by the council’s performance and governance. But, unless we act now, this analysis shows that other well managed councils are running out of road to prevent insolvency.”

Reigate Beaumont Celebrates Bonfire Night Staff and residents at Reigate Beaumont in Reigate celebrated Bonfire Night with a bang on November 3rd when they gathered around together to watch a fantastic firework display. Reigate 17th Scouts and the Mayor & Mayoress of the Borough of Reigate & Banstead were also in attendance and everyone enjoyed hotdogs and mulled wine together. Bonfire Night commemorates the foiling of the Gunpowder Plot when 14 individuals tried to blow up the House of Lords during the state opening of Parliament on November 5th 1605. The residents enjoyed traditional bonfire

night treats such as jacket potatoes, hot dogs, carrot cake, and mulled wine, all beautifully prepared by the head chef Roman. Joyce, a resident at Reigate Beaumont said: “The fireworks display was magnificent. It really was. And the hotdogs were delicious. It brings back happy memories of watching the fireworks when I was much younger.” Pramojil Kurian, General Manager at Reigate Beaumont, said: “It was a brilliant evening and we are so fortunate to have the grounds to be able to have a fireworks display. Everyone seems to have enjoyed it.”


Slow Progress On Tackling Hospital Waiting Lists More Fairly, Despite The Government’s Promise To ‘Build Back Better’

People from more deprived areas are more likely to have long waits for planned hospital care in England than people from less deprived areas, finds a new report from The King’s Fund. In a new report, the health and care think tank warns that these inequalities could become further entrenched unless the government makes a firmer commitment to taking a more ‘inclusive approach’ to tackling hospital waiting lists. The report finds that while some local NHS organisations have made progress in understanding the unequal experiences of people waiting for planned hospital care, others are yet to take this first step. More broadly, the researchers found there had been limited concrete action to address inequalities in access to planned care. Following the first wave of the Covid-19 pandemic, NHS England asked local NHS organisations to take a more ‘inclusive approach’ to recovering planned hospital services, such as knee or hip replacements. This was intended to improve how hospitals managed their waiting lists by understanding if and why groups of people – including people from minority ethnic groups – were systematically waiting longer for care, and taking action to address those inequalities. However, The King’s Fund’s report which was funded by the Health Foundation, based on evidence gathered from three in-depth case studies and a review of board reports from 13 NHS trusts and 13 integrated care boards, suggests inclusive recovery is not yet embedded within NHS organisations. The authors conclude that this is for a range of reasons, including a lack of analytical resources, the need to better engage clinicians and other staff in the rationale for new approaches, and NHS organisations not being held to account for this work. The authors also found that, critically, there has been a lack of a clear vision from

national leaders as to why inclusive recovery is important for delivering better and fairer services for

patients and the public. The report calls on the government to pay greater attention to inclusive recovery to ensure progress is made so that people can be treated fairly, no matter their background. Ruth Robertson, Senior Fellow at The King’s Fund, said: ‘Our research shows there is considerable variation in how local NHS organisations are interpreting and implementing the call to action made in 2020 to tackle hospital waiting lists more inclusively. In some respects, this is a good thing – what works in one location wouldn’t necessarily work for another’s population. And there are already some examples of how services for patients can be improved, including changes that make appointments easier to access and the use of AI to target support for patient groups who could benefit most from additional guidance and support while they wait for their hospital treatment. ‘It is possible for the NHS to tackle long waits for care and to do this in a way that doesn’t widen the already shameful inequalities that have plagued the NHS in England for decades. But to help realise this ambition and make good on its promise to ‘build back better’ after the pandemic, the government must now provide greater emphasis and clarity on how it expects waiting lists to be tackled more fairly. An inclusive approach should be embedded at the heart of any future plans for elective recovery. ‘In the years to come, when we judge how well the NHS dealt with recovering waiting lists in the aftermath of the Covid-19 pandemic, we should look at whether and how health inequalities were addressed. Addressing inequalities in the backlog is good for patients, good for communities and good for the NHS.’

HC-One Celebrates First Birthday Supporting Local Charities with Cake4Kindness Day HC-One care homes across the UK are joining forces with Cake4Kindness, a not for profit, Community Interest Company (CIC), to support their local charities by baking and decorating cakes and donating these to their local charities, homeless shelters and soup kitchens for Cake4Kindness Day on the 21st November. The day is focused on spreading kindness and good will, and alleviating loneliness and social isolation for those experiencing homelessness and other vulnerable groups, sparking conversations and interaction between those from different walks of life, and encouraging others to help those less fortunate. HC-One residents and colleagues will be supporting Cake4Kindness to achieve this mission by getting involved with the home baking of delicious cakes as well as decorating premade cakes to donate these to their chosen local charities, homeless shelters and soup kitchens within their local communities, building up relationships and connections with others. To encourage participation on the day, HC-One has launched a competition called ‘Bake, Decorate, and Donate for a Cause’ to motivate residents living in HC-One care homes to unleash their inner bakers. The competition requires residents to bake or decorate scrumptious cakes and spread the love by donating these treats to a local charity of their choice. Homes will be submitting a photo of their residents in action creating their cakes and a photo of the heartwarming moment of when they will be dropping off their baked goods to their chosen good cause. The top three winning homes will receive a hamper, whilst homes who are selected as runners up will receive some surprise additional prizes. Baking provides residents and colleagues with a host of psychological benefits as well as provides a productive form of self-expression and communication, as well as being a great stress reliever.

HC-One and Cake4Kindness have also created their own cake recipe book with ten cake recipes to provide inspiration and ideas of what cakes they can make on the day with the ingredients and methods to follow. The recipe book includes recipes for a classic vanilla sponge cake, chocolate brownie cake, lemon drizzle cake, carrot cake, raspberry almond cake, blueberry yogurt cake, coffee walnut cake, banana bread, orange pound cake and marble cake. If you would like access to the recipe book to get involved with the Cake4Kindness initiative, please visit: Delightful Afternoon Tea Cakes - A Collection of Sweet Indulgences - Recipe Book Mark Meacham, HC-One’s Head of Catering and Housekeeping Support Services, said: “It is very important to us at HC-One, the Kind Care Company, to support good causes such as Cake4Kindness whose aim it is to help those less fortunate and support charities. This will also provide HC-One care homes with the opportunity to build links and relationships with their local communities. “The Cake4Kindness initiative and cause exemplifies HC-One’s ethos of kindness, as we aim to be the first-choice care home for residents and colleagues in each of the communities we serve.” Neel Radia, Founder of Cake4Kindness, CIC, commented: “Our mission is to bring communities together through baking together as a means of connecting and reducing loneliness and social isolation. We then donate our baking through kindness to local charities and community groups who support people experiencing homelessness. “We are delighted, and excited to be working with HC-One for our first Cake4Kindness Day and hope it will inspire others to join in. Together we can work towards reducing loneliness and social isolation in our communities.”

Homes Can Offer Hearing Access To All With Contacta’s New RX-30 Rechargeable Loop Listener Assistive listening specialists, Contacta Systems, have launched a new rechargeable loop listener, offering care home residents enhanced access to sound. The RX-30 is a complete wireless receiver, designed to help people with hearing loss who don’t use a hearing aid or cochlear implant. The pocket-sized rechargeable receiver picks up signals transmitted by existing hearing loop systems, fitted in communal spaces in care homes across the UK. The new RX-30 features a bass cut filter, flat frequency response and adjustable volume control, and comes with headphones, enabling users to access clear sound comfortably and easily. Created by Contacta’s in-house design team, the RX-30 offers up to 50 hours of battery life and comes with a range of charging options, with base stations to accommodate one, five, 10, 15 or 20 receivers. “The RX-30 means any home that has a large area hearing loop can offer clear sound to residents who struggle to hear,” says Contacta’s Head of New Business Development, Ran Meyrav.

“An estimated 75% of people in care homes have some form of hearing loss but a number of those don’t use a hearing aid. The RX-30 bridges the gap. It delivers speech or music from a microphone, via the hearing loop, to the RX-30’s headphones or any with a 3.5mm jack. There is no latency, and the product suppresses both background noises and low frequency hums. It removes the effort of trying to hear, making entertainment more accessible.” Being rechargeable is a unique feature of the RX-30, which is currently available to order. “We designed it as a rechargeable unit following demand from our customer base. Its unique charging mechanism prevents accidental charging of any standard batteries. “Having a drop-in charging station has cut out the need for cables and means the units are all in one place and easily located when customers request them. “This receiver gives greater flexibility for both the home and its residents.” Full details about the RX-30 can be found here:


Eligible Non-NHS Healthcare Workers In Line For £1,655 One-Off Payment Healthcare staff at non-NHS organisations such as charities, local authorities or social enterprises will benefit from government funding to cover the cost of their one-off payments as part of the NHS pay award, worth at least £1,655. It comes after the NHS pay deal, agreed between government and unions in May, saw over one million staff including nurses, paramedics and 999 call handlers receive a 5% pay rise for 2023 to 2024, backdated to April, alongside two one-off payments worth between £1,655 and £3,789 for full-time staff. The government has agreed to provide additional funding for organisations with contracts to deliver NHS services, who employ their staff on dynamically linked Agenda for Change contracts. Whilst these staff are contractually eligible for the payments, the independent organisations are responsible for making them. The department has however listened to concerns around providing the payments in the current economic circumstances and so will make funding available to help deliver them, on this occasion. Health Minister Will Quince said: “Given the difficult economic context we have made the decision to provide additional funding on this occasion to help deliver the one-off payments to eligible staff employed by non-NHS organisations. This will ensure hardworking healthcare staff and the organisations they work for are not financially disadvantaged as a result of the NHS pay deal, and means they will receive their backlog bonus for their efforts during the pandemic.” Organisations will be able to apply for the funding and will need to show they have been negatively finan-

cially impacted by the pay deal, and that their staff are employed on dynamically linked Agenda for Change contracts. Many organisations have already delivered the one-off payments to staff but can apply to be reimbursed to ensure there is no impact on vital frontline services. The scheme, which will be funded from existing departmental budgets, will open in the coming weeks, and is expected to be completed by the end of the 2023 to 2024 financial year. As a result of the pay award, a newly qualified nurse has seen their salary go up by more than £2,750 over two years from 2021 to 2022 and 2023 to 2024, alongside over £1,890 in one-off payments this year. Non-NHS organisations commissioned by the NHS have, where eligible, already been funded for the consolidated 5% uplift under the terms of existing contracts. UNISON head of health Sara Gorton commented on the news saying: “This will ensure a small number of providers aren’t out of pocket for awarding staff what they’re legally owed, but this should have happened months ago. “Sadly this won’t stop thousands of contractors and ‘bank’ providers from ignoring calls to do the right thing by paying the lump sum to outsourced and temporary staff in the NHS. Many of these workers are on low wages and insecure contracts. “Ministers must end the two-tier employment scandal in the NHS and ensure all employers in the service play by the same rules.”

Dovehaven Care Homes Appoints New Group People Director Dovehaven Care Homes, based in the North West of England has appointed Emily O’Keefe as their new group people director. O’Keefe has previously held senior people and HR roles in organisations such as Certas Energy, Novartis and United Utilities. Her appointment comes at a time of transformation and growth for the Dovehaven Group. Now owning 22 care homes across Merseyside and Lancashire, new home acquisitions will see the business grow further in the coming months. Dovehaven CEO, Jenny Davies said: “To have somebody of Emily’s experience and calibre join Dovehaven is fantastic. Emily brings a wealth of experience in HR and we are all extremely excited for Emily to join us at this pivotal time in Dovehaven’s jour-

ney." “Emily will work very closely with myself, the Board and the rest of the Executive team in our ambition for Dovehaven to become the leading care organisation in the North West.” Emily O’Keefe added: “I am very pleased to be able to join the Dovehaven Group at such an exciting time in their journey of growth and transformation. I have a real passion for equality and fairness in the workplace as well as supporting the business in shaping a learning and development agenda that helps support the business as it evolves. I am committed to grow and develop the Dovehaven Group as sustainable employer and business with new and existing people, cultures and ways of working.”


Thorntons Warns of Care Sector Scrutiny Around Right to Work Care operators are being urged to review their Right to Work processes amid new soaring penalties for businesses that breach the rules. Full-service law firm Thorntons is hosting a free webinar about the changes, which get under way next year. Its employment and immigration experts have advised that care businesses are more likely to be affected by the new rules following a surge in overseas recruitment. The civil penalty for employers, which was last increased in 2014, will be raised to up to £45,000 per illegal worker for a first breach from £15,000, and up to £60,000 for repeat breaches from £20,000. Details of the fines will be published on the UK Government’s website, creating reputational issues for affected firms. In the UK it is up to employers to ensure members of their workforce are legally entitled to work in the country, but there have been numerous changes to the system in recent years. Since Brexit, only British and Irish citizens have an automatic right to work in the UK. EU nationals who came to the UK on or after 1 January 2021 no longer automatically qualify. In addition, the right to work varies depending on the type of immigration permission held. Many visaholders have “restricted work rights”. This means there are limits placed on their right to work, such as the number of hours they can work or the role they can perform. Among the Thorntons specialists speaking at the event are employment partner Chris Phillips, immigra-

tion specialists Louise Crichton and Jacqueline Moore and data protection director Morgan O’Neill. Guest speaker Chris McGookin from compliance software business Amiqus, which offers right to work checks, will also address the webinar. Jacqueline Moore said: “With the care sector more dependent than others on overseas workers it is important that operators review their Right to Work procedures. Failing to do so could lead to fines big enough to bankrupt some businesses. “There have been many changes to how Right to Work checks should be conducted in recent years and businesses using out of date processes are not protected from penalties. “The care sector is likely to be under additional scrutiny and compliance is crucial. Investing in Right to Work should be as much of a priority as health and safety or data protection.” According to the UK Government enforcement activity has been stepped up this year with visits at their highest levels since 2019, up 50% on last year. Thorntons’ Right to Work webinar takes place 9.30-10.30am Wednesday 15 November and is suitable for HR and recruitment professionals, managers and business owners. To register, visit: Immigration | Right to Work: Employer Compliance | Thorntons Solicitors (

80 Years Celebrations for Organisation Marked with Retro 80’s Themed Party at Northamptonshire Home Staff were dressed up in shell suits as a tribute to the 1980’s A Northamptonshire home rolled back the years with a 80’s themed party to mark the 80th year anniversary for the organisation. Staff at MHA Rushden Park brought out the shell suits and headbands and took residents on a nostalgic trip down memory lane. The home provides residential and nursing care for 65 residents and was decked with balloons and banners to mark the occasion. There was entertainment in the form of a karaoke with hits from the 80’s as well as plenty of food and refreshments. Family members of residents were also invited and there was a competition for the best outfit. Grainne Wokes, home manager said: “We spoke to the staff and residents

about how we wanted to mark MHA’s 80th birthday and a 80’s themed party was the best idea. “It was a very bright and bubbly day, staff members dressing in typical attire from the 80's was great to see and the residents had a lot of fun. “Everyone at the home got stuck in with the preparation and the kitchen staff prepared some lovely food for all of us. “Some of our residents did dress up and felt like they were back in the 80’s as a lot of them remember that era. “We got a lot of positive feedback from family members of residents and the atmosphere throughout the day was “Working for an organisation that's been around for 80 years is a great feeling and we are all very proud to work for MHA.”

University Lecturer Joins Board Of Social Care Body A North Yorkshire social care body has added a new member to its Board to strengthen its commitment to workforce and training. The Independent Care Group (ICG) represents providers across York and North Yorkshire and has announced that Claire Barwick is joining its Board of Directors. Claire is Head of Curriculum, Health, Education and Nursing at CU Scarborough and has more than 30 years’ experience in the health and social care sector. She is delighted to be joining the Independent Care Group. “Joining the ICG board is a huge honour, and I am looking forward to having the opportunity to support the independent and voluntary care industry as they navigate the challenges and opportunities ahead,” she said. “I am hoping that I can bring a wealth of experience not only of health and care but also the education and training opportunities and influences that could support the sector going forward.” Claire gained extensive experience in the fields of learning disabilities, secure care and community care

during her time with the NHS before entering the world of Higher Education. ICG Chair Mike Padgham said: “We are delighted that Claire Barwick has agreed to join the ICG Board. Her years of experience in health and social care added to her expertise in the field of education and training will add extra skills to the board and help us support our members in this area.” Earlier this year the ICG added a further five new directors to strengthen its Board and add new skills. Mr Padgham added: “In recent months we have brought more expertise to the table in terms of residential and nursing care, marketing, legal services, supported living, accountancy and now education and training. “Our members and the hundreds of thousands of people they care for are looking to the ICG to provide strong leadership at this challenging time for social care. “With a newly-revitalised Board we can do that and can step up our campaigning activity to make a difference to social care in our region and across the country.”

Care Home Finances Are Complicated: Here’s How To Save Time And Get Them Under Control The finances of a care home group can get very complicated. Some of the headaches include: • The group uses different accounting software and the systems don’t speak to each other. • A resident can be funded from several sources, such as the NHS, an insurer and multiple relatives. • Bills might need to be split across multiple homes, legal entities and residents. • Funds received need to be restricted to a certain use. • Different care homes have their own systems for purchasing, invoicing and payment runs. All this leaves your staff bogged down in repetitive, often manual and frustrating work The right accounting software can simplify all this, automate the tasks that take up time and give you a clear and accurate picture of the busi-

ness’s finances. A single source of truth iplicit's accounting software offers a “single source of truth” – one central system which gives you a complete picture and with an intuitive and user-friendly interface. iplicit frees up staff time and provides better information by: • Handling intercompany transactions, so transactions are correctly allocated to the correct entity. • Smoothly consolidating the accounts, without lots of manual intervention. • Easy visibility, enabling you to switch from a group overview to a detailed look at any site, legal entity or transaction. • Ensuring users in any entity or site can access only the parts of the system relevant to them. • Each resident has a unique identifier, so it’s easy to track where funding has come from and where it has been spent.

• Easy tracking and reporting when funding is restricted for specified purposes. • Integrated document storage, with invoices and purchase orders stored alongside the relevant line item. • Simple approval workflows so spending decisions can be made promptly and are properly recorded. • Improved cost control and forecasting. • Easy integration with other software in use in the company. Efficiencies such as these eliminate many hours of chasing paperwork, rekeying data and manipulating figures in spreadsheets. iplicit’s software puts accurate, real-time data into the hands of managers. You can always see what’s going on across the business without having to wait for hard-pressed staff to finish a laborious month-end close. Find out more about iplicit, visit or email



Cygnet Health Care Respond to Carers UK Stats on Carers' Mental Health New research published by Carers UK finds that a lack of support and recognition from health and care services is having a damaging effect on unpaid carers' mental health. The research, which surveyed 10,751 unpaid carers, finds that 27% of unpaid carers have bad or very bad mental health, with 84% having continuous low moods, 82% feelings of hopelessness, 71% feelings of tearfulness. Despite many feeling they are at breaking point, 73% of such carers are continuing to provide care. Carers UK is asking the Equality and Human Rights Commission to initiate an inquiry into unpaid carers' ability to access health services in England. Cygnet Health Care Director of Nursing, David Wilmott, has responded to the research. He said: “We put service users at the heart of what we do but we also understand that families and carers need to be given consideration too for the significant contribution they make to their loved ones. Unpaid carers are estimated to save the UK £530 million every year in the care they provide, yet are more than twice as likely to suffer from poor health compared to people without caring responsibilities. Carers of our service users play a vital role in enabling us to achieve our purpose of making a positive difference to the individuals we care for through providing outstanding, safe, high-quality services. That is why we take the mental and physical wellbeing of our carers extremely seriously and it is concerning to see the statistics published by Carers UK. We do recognise that caring for people can be an opportunity to experience the joy that being compassionate can bring, but it can also be a challenging and stressfulexperience. Across Cygnet we believe carers should be able to seek the support they need when they need it. That is why we facilitate feedback across carers’ councils, workshops and one-to-one conversations in all service areas. Through open and transparent dialogue, we alleviate concerns carers may have. By involving carers in discussions about the care,

we involve them and support them wherever possible. We have introduced initiatives including Cygnet’s first ever Carers Passport which is part of our commitment to involve carers in the “Triangle of Care” whereby carers, service users and staff work collaboratively to promote recovery and wellbeing. Carers and the essential role they play will be identified after they come into contact with services and we are training our staff in the most effective ways of engaging with carers. We also provide an advocacy service for carers across our health care services which will help the carer to express their views and makes sure their voice, opinion and experiences are properly heard. We are also proud to have co-produced a Carers Handbook with some of carers to provide information about what happens when a loved one is admitted to one of our services. treatment and discharge of the patient or service user, we hope to avoid the mental health problems identified by the Carers UK research. Our Carers Network enables carers to access practical support and advice from Cygnet professionals on the management and support of people with a learning disability and behaviour that challenges, as well as on managing their own health and wellbeing. Our regular carer events offer them a supportive, safe space to hear from likeminded people and other care givers to share advice and experiences. We host a virtual monthly drop in with myself and Corporate Carers Lead to hear from any of our carers, as well as having nominated staff across our services who take a lead on ensuring our carers have a point of contact. I am proud that we have made a commitment to carers to recognise and value the support they provide. We want to work in partnership with carers and we want to make carers visible across our services. Carers are essential partners in the care of the people they support, so

Life under lockdown and the impact of the pandemic has meant there is greater demand for specialist mental health services, and many individuals face long waits to access the care they need. While they might be providing all sorts of help, a carer’s work can be exhausting and sometimes overwhelming. Through our partnership with carers, we want to make sure Cygnet is supporting carers more effectively within mental health services. We fully appreciate the support carers offer to their loved ones, but we also understand when carers are so overwhelmed that caring has impacted on them to the extent they are unable to continue to care. That’s why it’s important that organisation’s like Cygnet establish forums for people who care for adults with mental health and intellectual disabilities to share their experiences. There is estimated to be over 1.5 million carers in the UK who look after someone with a mental health problem, and we know from experience that they need help and support.”

Care Roadshow Wales 2023: The Premier Gathering for Care Sector Leaders in Wales In two weeks time, the event will open its doors to leaders in the care sector, offering an unparalleled opportunity to learn, connect and explore the latest ideas and innovations in the industry. The event will take place on Tuesday, 14th November 2023, at Cardiff City Stadium – those working in the industry are encouraged to mark their calendars for this must-attend event.

EVENT FEATURES CPD Seminars and Panel Sessions: Care Roadshow Wales offers a lineup of inspiring free-to-attend CPD accredited seminars and panel discussions led by industry experts. Hear from speakers including: • Lindsay Rees, Head of Social Care Content, QCS • Mario Kreft MBE, Care Forum Wales & Director at Pendine Park Care Organisation • Amrit Dhaliwal, CEO, Walfinch • Gillian Baranski, Chief Inspector, Care Inspectorate Wales Each session will provide invaluable insights into the latest ideas, best practices and emerging trends in the care sector. Face-to-face Local and Regional Networking: Building and nurturing professional relationships is essential. This event provides the ideal setting for face-to-face networking with peers, care sector leaders, industry suppliers and influential speakers. Share experiences, exchange knowledge and collaborate with other like-minded professionals. Building connections at Care Roadshow Wales can lead to future partnerships and growth opportunities.

Exhibitor Showcase: Explore a diverse range of exhibitors showcasing their latest products, services and resources tailored to the care sector. Connect with the top companies in care and discover innovative solutions that can enhance the quality of the care provided, streamline operations and more. Network and explore innovations with: • Apetito • Access UK Ltd • everyLIFE Technologies • Citation • OM Interactive • Quality Compliance Systems • And more. Free: Care Roadshow is committed to making valuable industry insights and networking opportunities accessible to all. The event offers free admission, including all seminars and panel sessions. There are no registration fees or hidden costs, making it an affordable and invaluable opportunity for care sector leaders. Care Roadshow Wales is not just an event – it’s a platform for growth, learning, and collaboration. Join the care community at Cardiff City Stadium on Tuesday, 14th November 2023 and take advantage of this unique opportunity to advance your business. Join the care community to empower positive action within care. Register for your FREE ticket at

Canaries are a Man's Best Friend at Northampton Home A resident at a Northampton home has been keeping everyone entertained with the help of his canaries. Richard Hindes lives at MHA Rushden Park and brought with him his canaries when he moved in a year ago. He keeps two in his room and the rest are in the foyer where they have the attention of residents, visitors and staff. Richard says the canaries give him a lot of comfort and contribute towards making others happy. The 79-year-old added: “I have always been interested in wildlife and I got this interest from my dad. “Men and my dad used to race pigeons during my youth, and I enjoyed that very much. “I have bred canaries for 37 years and when I moved into Rushden Park I bought them with me.

“The canaries give me a lot of comfort and it's also given other residents a reason to get out of bed, “They have different names for them and come out of their rooms to check on them and it's nice to see the love they are getting.” Grainne Wokes, home manager said: “Initially Richard had just the two canaries in his room and then they bred. “We moved the rest of them into the reception area and they are the talk of the home. “Richard and his canaries have pulled people together and it's become a friendship/conversation starter. “Richard being the kindhearted and generous man he is gifted one of the canaries to the grandchild of a resident “The residents love listening to them, some even say it's like being on holiday.”.


Skills For Care’s Latest Campaign Focuses On ‘Improving Digital Confidence’ Throughout November and December Skills for Care is running a campaign to support people working in social care to feel confident with digital technology. The campaign titled ‘Improving digital confidence’, aims to take the fear out of the word ‘digital’ and help everyone to gain a better understanding of what being more digital in social care can look like. Currently around 10% of adult social care organisations in England aren’t digitised. The Government has stated its target for there to be established digital, data and technology talent pipelines, and improved digital literacy among leaders and the workforce, plus all health and social care settings to have the right infrastructure and connectivity to work digitally by 2025. This campaign will help to make digital less daunting to people in all roles across social care, and highlight the benefits which digital technology can have for people working in social care and people drawing on care and support. Running across the organisation’s website, social media, and other communication channels, the campaign will cover what digital technology in social care can look like; the benefits of digital technology, and the support available to help people increase their #DigitalConfidence. It will include blogs and real life insights from digital technology experts and social care organisations who have effectively introduced digital ways of working.

You can follow the campaign and join in on discussions on social media using #DigitalConfidence. Claire Smout, Head of Digital Skills, Skills for Care says: Digitisation is high on the agenda for social care, but it can be difficult and daunting to know where to begin. Digital ways of working are here to stay and will increase over time. As a society people are used to having access to technology to monitor their health, using smart home technology to manage lights, heating, locking doors at night, and making calls or accessing social media channels to keep in touch with relatives and friends. We need to ensure our services are introducing digital infrastructure and technology to enable people who are drawing on care and support to have continued access to this technology. Digital doesn’t need to be daunting, and in fact many of us are using technology in our personal and work lives – such as smartphones already without realising this is all part of a digital way of working. Our aim is to help everyone in the sector embrace technology and plan their digital journey, one step at a time. We’re excited to launch this campaign to create a wider understanding of what digital social care can look like and to support social care workers in feeling confident with their digital leadership and digital skills.

Walking The Distance For Alzheimer’s Society dementia. Annabelle said: “As dementia has played a big part in all of our lives, we wanted to do something to raise money to support a cause close to our hearts. It’s amazing that Care UK has matched our donation!” A Memory Walk is an incredible way to reflect and remember in the presence of strangers who understand the complex emotions that can accompany your loved one living with dementia or Alzheimer’s. The Memory Walks are a series of free sponsored walks, which are open to all. They are held in September and October across the UK. Having asked family, friends, and colleagues to sponsor their walk, the trio raised a total of £995. They later applied for Care UK’s Matched Funding scheme, which matches colleagues’ fundraising efforts up to £1,000. With the additional funding approved, their final donation to Alzheimer’s Society was £1,900.

Colleagues at Care UK’s central support centre Annabelle Matthews and Amy Mitchell – both Resourcing Advisors – and Emma Honeyball, who works in the finance team as a Billing Controller, – came together to raise funds for Alzheimer’s Society by participating in a Memory Walk. The three women met while working at Care UK, with Annabelle and Emma having been school friends and having known each other for 24 years. The trio walked 7km together in memory of their loved ones at Chelmsford’s October Alzheimer’s Society Memory Walk. They all have individual connections to dementia and Alzheimer’s. Annabelle’s grandad Brian sadly passed away from dementia; Amy’s grandma – also named Amy – was diagnosed with dementia when Amy was a child, and her partner’s grandmother was diagnosed with Lewy body dementia before sadly passing in 2018. Emma’s great-grandmother Doris also lived with

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“Heartless” Council Accused Of Evicting Elderly Care Home Residents A social care champion says elderly care home residents – including a 100-year old woman carried out on a stretcher – have been evicted against their will Mario Kreft MBE, Chair of Care Forum Wales, the body which represents over 500 independent care providers in Wales, condemned the “heartless” way Neath Port Talbot Council had gone about effectively forcing the closure of the Hollins Care Centre in Cimla. The Council, which pays some of the lowest rates for care in Wales, withdrew its contract with the care home despite the fact that two months earlier an inspection by the Care Inspectorate Wales had found no concerns with care, according to owner Ben Jenkins. Neath Port Talbot Council has now begun moving out the home’s 70 residents, leaving the Centre’s 94 staff looking for work two months before Christmas. Mario Kreft said: “This is a very worrying development because this home hasn’t been closed by the Care Inspectorate Wales and one would have thought in a case like this the regulator would have had concerns. “In fact the CIW report paints a picture of an improving situation at the Hollins despite the challenges of the pandemic and the outrageously low fees paid by the Council with the only complaints that the building is a bit run down – hardly surprising given the level of fees the Council are paying. “Clearly it’s a home that has some issues but we have just come out of a global pandemic the like of which we’ve never seen before and the local authority had a contract with the home, paying what are unsustainable and irresponsibly low fees . “Unsustainability is the very issue the Council and the Health Board are concerned about and that’s down to a lack of investment which is down to the low level of fees the home was operating under. “If local authorities like Neath Port Talbot are not going to take responsibility and pay viable fees then home likes this are surviving on a wing and a prayer. “The Council know full well the true cost of care, they’re just institutionally prejudiced against the private sector and that’s leading to exactly this kind of situation.” In 2013 Neath Port Talbot Council transferred their own homes to a not for profit provider and paid them an average of £719.85 a bed, more than 50 per cent higher than their rate for private care home residents. In fact the Council still pay their private care homes, like the Hollins, less than the 2013 figure they paid to a housing association – their average weekly payment to private care homes is £710 a bed. That compares with the Council which pays the highest weekly rate in Wales, Torfaen, where private care home residents have overv£9,000 a year more spent on them. Mr Kreft added: “At the heart of this we have to think of the residents and their families and some of those people are very elderly and very vulnerable and they’re now having to be moved many miles from where they want to be. They’ve effectively been evicted by the council. “At the same time we’re coming up to Christmas and we’re saying to a large workforce we’re sorry but you haven’t got jobs. “This has been very badly handled and whoever is responsible for this, I think the chief executive and the leader of the council should take a very close look at this and find out what lessons need to be learned.

“They are removing people against their will and putting a lot of other people out of work just before Christmas. “They could have worked through this and gone about it in a much better way. It’s been badly done and badly communicated – removing an old lady who is 100-years-old on a stretcher is just not right. “The Welsh Government and the Commissioner for Older People should be taking a long hard look at this and I know the Commissioner is particularly interested in people being removed from care homes against their will. “They are paying a rate for care that is unsustainable and when inevitably things are not going as they want they pull the plug when a recent inspection report suggests that these beds and jobs could have been saved. “Now it is highly unlikely that they will ever get these beds and jobs back because in Wales if a home closes it ceases to be registered and has to be re-registered by a new owner and has to meet the current higher standards. “That’s throwing the baby out with the bath water because you can’t possibly build a new home in Neath Port Talbot today, even if you were given the land, and make it viable on the fees that the Council pay – it would mean instant bankruptcy. It’s just not viable. “The current wisdom is that we are looking at £200,000 a bed for a new care home in the independent sector. “At least two local authorities in Wales are building homes, at £280,000 a bed in Flintshire and £270,000 a bed in Gwynedd, and each is being built with £10 million of Welsh Government money. “It’s institutional prejudice. Local authorities like Neath Port Talbot don’t like the private sector and they don’t want to pay the going rate. It’s a race to the bottom. “When you take a contract away without any right of appeal or communication and remove people against their will to other care homes it brings up some very serious questions about the rights of individuals and how you respect older people. “What we are seeing is a local authority cancelling a contract and removing people who don’t want to be removed, in one case an elderly lady who is now going to a home in Bridgend that’s 20 miles away where her family will only be able to visit once a week. “We accept there are issues but were they so serious that this drastic action needed to be taken? They don’t appear to have had a Plan B. “Instead Neath Port Talbot has lost over 70 care home beds and that will mean more people staying in hospital for longer than they need to and taking up badly needed neds there. “I’m not sure this needed to be done but if it did it should have been with proper consultation putting individuals and families at the heart of this. “They’ve ignored that and have simply done it because they can.” An investigation by social care champions Care Forum Wales last year revealed the local authorities in Carmarthenshire, Swansea and Neath Port Talbot are among the lowest care fee payers in Wales. Neath Port Talbot pay the fifth lowest rate in Wales with only Flintshire, Wrexham, Swansea and Denbighshire below them in CFW’s League of Shame.

Chartwell House Launches 2nd Annual Festive Food Pantry On Saturday, 9th December, from 10:00 AM to 2:00 PM, Chartwell House by Boutique Care Homes will host the 2nd annual, Festive Food Pantry at St Laurence Church Hall in Ramsgate, CT11 0QT. This charitable event embodies the spirit of the holiday season, offering support to local families facing food poverty during Christmas. In 2022, the Festive Food Pantry lent a helping hand to over 30 families in need, and this year, their mission is to expand their reach even further. The 2022 success was made possible thanks to the heartfelt support of the local community, including generous contributions from the public and nearby businesses. The hope is that this sense of unity will once again shine through in 2023. The Festive Food Pantry is proudly delivered in conjunction with the Parish of St Laurence. The partnership with the Parish underscores the spirit of community togetherness in Thanet through their efforts support families in need during the holiday season. It's a testament to the power of communities coming together to make a posi-

tive impact. Through this partnership, they aim to extend our reach and provide assistance to even more families, making this festive season a brighter and more inclusive time for everyone in our community. Diane Collins, Home Manager of Chartwell House Care Home, shared her perspective, saying, "The Festive Food Pantry reflects Chartwell House's enduring commitment to making a positive impact on our community. We believe in the power of love during the holiday season, and there's no better way to express it than by offering a helping hand to those in need." Jude Coveney, Admissions Manager of Chartwell House, also expressed her sentiments: "Our doors are open to all who wish to partake in this heartwarming initiative. It's not just about providing food; it's about kindling warmth and hope within our community." This special event invites everyone to join in spreading the spirit of giving. For those seeking more information, the opportunity to contribute, or simply to participate in this act of compassion, they can call 01843 264 896.

Laundry Specialists Lavamac Receive Sustainability Award Chester based Laundry professionals Lavamac Ltd, official distributor of Lavamac industrial laundry equipment has received the prestigious Bronze Sustaibnability award in recognition of their policies and procedures based commitment to maintain a sustainable business for ourselves or customers and the environment The three main points Lavamac have been recognised for are: 1. Air source heat pump dryers , connected load 3kw as opposed to 30Kw for a 16kg electric dryer and 25-30 kw for Gas , clean efficient and saving the planet available from £10995 fully refurbished to £16995.00 new both with 24 months parts and labour warranty and the option to extend and cost effective annual premium ? 2.Refurbished Equipment, we completely rebuild any current model of Primus , Lavamac or Ipso washers , dryers and ironers . I full ground up restoration leaves these machines as good ( if not better than ) New ! sold , rented of leased these machines are between 40-50% of cost of their new equivalent with a warranty as new 24 months parts and labour ( see attached literature on our product range ) 3.Intelligent washings machines ( In conjunction with our partners ) we can

potentially reduce chemical usage by up to 35% and labour by 30 % Additionally • Our offices in Chester utilise Solar Panels and we create more electricity than we consume • In 2024 we are committed to replacing all service vehicles with Hybrid models • In 2024 all cars will be upgraded to EV models • We have implement a new software system ( Big Change ) removes paper documentation and utilising smart technology will reduce road mileage between calls and improve response times A delighted Jeremy Hartigan CEO of Lavamac Ltd said: “I am extremely proud to announce that Lavamac have been awarded a prestigious Bronze Sustainability Award by the UK Groundworks Trust. This award demonstrates our commitment to promoting sustainability and environmental responsibility within the sector. This award is renowned for honouring businesses that demonstrate exceptional dedication and innovation, and we are thrilled to be recognised for our resolute focus on offering sustainable products and services while raising awareness about the importance of environmental concerns within the sector”.


Brain Health In Over-50s Deteriorated More Rapidly During The Pandemic Research supported by the NIHR’s Biomedical Research Centre in Exeter has revealed that brain health in people over 50 deteriorated more rapidly during the pandemic. This was true regardless of whether they had COVID-19. Researchers analysed brain function tests completed by more than 3,000 people based in the UK. Respondents were aged between 50 and 90. The results showed that cognitive decline quickened significantly in the first year of the pandemic. There was a 50% change to the rate of decline across the study group during this time. This figure was higher in those who already had mild cognitive decline before the pandemic. This trend continued into the second year of the pandemic. This suggests there was an impact beyond the initial 12-month period of lockdowns. The research has been published in The Lancet Healthy Longevity.

THE COGNITIVE DECLINE SEEMS TO HAVE BEEN EXACERBATED BY A NUMBER OF FACTORS DURING THE PANDEMIC, INCLUDING: an increase in loneliness an increase in depression a decrease in exercise higher alcohol consumption Physical activity and treating existing depression can help reduce dementia risk. Getting back into the community and reconnecting with people, can also help maintain brain health. The 3,000 participants had taken part in the online PROTECT study. It was led by teams at the University of Exeter and the Institute of Psychiatry, Psychology & Neuroscience at King’s College London. The study

tested participants’ short-term memory and ability to complete complex tasks. Anne Corbett, Professor of Dementia Research and PROTECT Study Lead at the University of Exeter, said: “Our findings suggest that lockdowns and other restrictions we experienced during the pandemic have had a real lasting impact on brain health in people aged 50 or over, even after the lockdowns ended. This raises the important question of whether people are at a potentially higher risk of cognitive decline which can lead to dementia. It is now more important than ever to make sure we are supporting people with early cognitive decline, especially because there are things they can do to reduce their risk of dementia later on. So if you are concerned about your memory the best thing to do is to make an appointment with your GP and get an assessment. “Our findings also highlight the need for policy-makers to consider the wider health impacts of restrictions like lockdowns when planning for a future pandemic response.” Professor Dar Aarsland, Professor of Old Age Psychiatry at King’s IoPPN, said: “This study adds to the knowledge of the long-standing health-consequences of COVID-19, in particular for vulnerable people such as older people with mild memory problems. We know a great deal of the risks for further decline, and now can add COVID-19 to this list. On the positive note, there is evidence that lifestyle changes and improved health management can positively influence mental functioning. The current study underlines the importance of careful monitoring of people at risk during major events such as the pandemic.”

Saturday Night Fever: Nursing Home Steps Back in Time with 70’s Disco In a heartwarming and unforgettable event, Frome Nursing Home recently transported its residents, who are fondly referred to as family members, back in time to the groovy era of the 1970s. The home in Somerset, who are committed to providing not just care but also quality of life, hosted a dazzling 70's disco night that had everyone tapping their feet and flashing their best disco moves. Many of whom grew up during the disco era, were thrilled to revisit their youth and dance the night away. The dance floor was not just a place to groove but also a tes-

tament to spirit and joy. The team also enjoyed going all out with retro outfits complete with bell-bottoms and sparkles. This attention to detail added an extra layer of authenticity and silliness to the night, making it an immersive trip down memory lane for everyone present. Family members, some of whom use wheelchairs or walkers, were not left out of the fun. The team ensured that everyone had a chance to participate, whether by dancing, clapping to the beat, or simply enjoying the vibrant atmosphere.


Just Six In Ten Adults Realise Dementia Is A Cause Of Death, New Polling Shows A new nationwide poll has revealed that only six in ten UK adults* (60%) realise that dementia is a cause of death – despite it being the biggest killer in the UK. Dementia is a condition caused by diseases that affect the brain, the most common being Alzheimer’s disease. As diseases like Alzheimer’s progress, areas of the brain that control vital functions, such as swallowing and breathing, become damaged. This means that dementia can lead to death in several ways, including by triggering pneumonia, heart problems and serious infections. However, many people are still not aware of the devastation caused by dementia. That’s why Alzheimer’s Research UK commissioned the poll to help understand public attitudes towards dementia, and identify the challenges faced in transforming them. Commenting on the new findings, Samantha Benham-Hermetz, Executive Director of Policy & Communications at Alzheimer’s Research UK, said: “It’s shocking that just six in ten people realise dementia is a cause of death, despite it being the biggest killer in the UK. “Alzheimer’s Research UK is committed to building understanding of the condition by shining a light on the impact it has – and the hope that lies in research. Through raising awareness, we hope more people will support our search for a cure so we can end the heartbreak of dementia once and for all.” The results have been published in Alzheimer’s Research UK’s Dementia Attitudes Monitor, a comprehensive survey of public perceptions of dementia and research. The results of the biennial survey show that although there have been positive shifts in perceptions since 2018, gaps in awareness still remain.

OTHER KEY FINDINGS FROM THE SURVEY INCLUDE: Nearly half (49%) of adults without a dementia diagnosis agree with the statement “dementia is the health condition I fear most about getting in the future.” Just over a third (36%) of people believe it’s possible for people to reduce their risk of developing demen-

tia, yet research suggests up to four in ten dementia cases are linked to factors we may be able to influence. Over half of adults (51%) appear to be sceptical of treatments currently available, saying they are not effective (not very or not at all). More than half (56%) of respondents without a dementia diagnosis agree that one day, the diseases that cause dementia will be cured. Support for dementia research remains strong, with two-thirds (66%) of people saying they would consider getting involved in medical research. Dr Ben Underwood, Assistant Professor in Old Age Psychiatry at the University of Cambridge and Research and Development Director at Cambridgeshire and Peterborough NHS Foundation Trust, said: “Over the last 10 to 15 years, I’ve noticed that more people understand the word dementia. They’re going to the doctor because they’re worried about it and are more aware of the early signs and symptoms to look out for. However, general expectations around treatments and outcomes for dementia haven’t changed that much. “Part of this is because for a long time, treatments haven’t changed radically. If I went back to my clinic 20 years ago, it wouldn’t look too different from how it does today, both in how we assess dementia and what we can do about it. “But recent advancements in diagnosing and treating dementia are starting to change the game. As we look towards a more hopeful future, it’s important that we continue to raise awareness about the condition. In order to make more progress, we need to get the whole of society involved and encourage everyone to be part of research. The more of a conversation we can have around dementia, the better.”

Workington Home Celebrates 80th Birthday Of Organisation With One-Week Musical Extravaganza A Workington home celebrated the 80th birthday of their organisation with a week full of dance music and fun. MHA Amathea arranged a music festival with various tribute acts from yesteryear to keep residents, staff and family members entertained. The home provides residential and dementia care for 40 residents and set up the festival in celebration of MHA’s 80 birthday. Yvonne Burrows, activity coordinator said: “The music festival was a week packed full of so much fun and entertainment. “I really enjoyed planning and organising the entertainment and it was good to see everyone having a lovely time. “We had some great discussions with residents, discussing the history of MHA and

how proud we all are to be associated with an organisation that has been around for that long. “The discussions were interesting and helped us all understand more about the organisation. “Apart from the residents, it gave staff members the chance to enjoy themselves and the feedback we received from them was positive. “We had plenty of family members of residents coming in through the week as part of their visits and they got involved which was lovely to see. “I want to thank everyone who worked really hard to contribute towards the festival, especially the singers and it really was a great week.”

Blueleaf Achieves Planet Mark Certification Blueleaf, the nationwide business that helps care homes deliver better outcomes, has achieved the prestigious Planet Mark Business Certification demonstrating its commitment to building a sustainable business that better supports and serves its customers and employees. In the 2022 assessment period, Blueleaf successfully reduced its annual carbon footprint by 12.8%, a figure achieved through various ongoing initiatives including a specific focus on reducing emissions associated with both waste and fleet travel. Blueleaf will be endeavoring to reduce its carbon emissions by at least 5% year-on-year. Nick Frogbrook, Blueleaf’s CEO, says that independent verification of the business’ sustainability commitment is important: “As a business we are on a journey to reduce our environmental impact by implementing responsible business practices. Understanding where our emissions come from has helped us focus on where we can make the biggest impact, and while in many ways we are still at the beginning of our journey, the Planet Mark Certification is evidence of the progress we have already made.” By measuring and reducing its carbon Footprint with the Planet Mark Certification scheme, Blueleaf can directly and measurably contribute towards nine of the UN’s Sustainable Development Goals which are the

blueprint for a more sustainable future for all. The company is also committed to protecting an area of endangered rainforest thanks to its association with Cool Earth - a charity working alongside rainforest communities to halt deforestation. Its pledge goes directly towards supporting the Asáninka community in Central Peru. Nick says that Blueleaf will also be focusing on shaping its own actions to support its customers and the wider care home sector: “We know care home businesses will be looking at their supply chain and that we contribute to their Scope 3 emissions,” he explains. “So we are looking at tangible ways to reduce them. “We’ll continue to evaluate our product portfolio and will introduce new – more sustainable – product lines. We will also be providing full transparency on the packaging that is used on product orders and we are working on a new reporting platform to provide emissions data to customers so that they can make more informed choices.” Blueleaf shared its ambitions to delegates of the Global Ageing Conference in Glasgow at the beginning of September, and more announcements will follow over the coming months. Visit for further information.

A Warm Welcome For New Recruits At Family Run Care Group A Yorkshire based family-run care group has made some key new appointments and promotions across its three nursing and care homes in Nab Wood and Steeton. Czajka Care Group has appointed Vicky Stainburn as the new registered manager at Currergate Nursing Home in Steeton. Vicky grew up in Bingley and qualified as a nurse in 2007, then went on to manage a group home, before joining Czajka Care Group. At Staveley Birkleas, which is the North of England’s leading specialist home for younger people with physical disabilities, Solmaz Bahadori-Ridge has been appointed as registered manager. Solmaz is a qualified Registered Learning Disability (RNLD) nurse and has worked in the care sector for 21 years. Experienced as both a deputy manager and manager, as well as training provider, Solmaz is a highly knowledgeable and skilled manager and a welcome addition to the team of 112 at Staveley Birkleas. Nurses Imogene Tempest-Mitchell and Deborah Holgate have both been promoted to unit managers at Staveley Birkleas, and Czajka Care Group has also welcomed five new recruits from overseas. Nicola Parker has also been promoted to senior manager and her new role will see her take on more responsibili-

ty across all three homes. She has been with Czajka Care Group almost three years and is a much-valued member of the team. At Brookfield Care Home Julieann Fitton has been appointed as registered manager and two of its dedicated team members have been promoted to joint deputy managers – Helen Larkin and Ada Przykaza. They have worked for Czajka Care Group for a combined total of more than 10 years. Ada started her career in care as a care assistant and progressed through the ranks over the last six years, whilst gaining valuable support and training from Czajka Care Group. Helen started working in care when she was 16 whilst studying for a BTEC in social care and has gained more responsibilities and qualifications, working hard to progress her career. Managing director, Konrad Czajka, said: “One of the things that makes our homes so special is our team. We are lucky to have so many dedicated and professional people, many of whom have worked with us for decades. Another stand out feature is the chance for career progression through our in-house training, which offers plenty of opportunities for promotion.”


Interest Rates Remains Unchanged But and Could Rise Again, says Bank The Bank of England has left rates unchanged for the second time in a row at 5.25%, their highest level for 15 years. The Bank of England‘s governor Andrew Bailey has said there is “no room for complacency“ after he and colleagues voted to keep interest rates unchanged at 5.25 per cent. At a press conference he said: “Inflation is falling, and we expect it to keep falling this year and next. Our increases in interest rates are working to bring inflation back to the 2% target. “So today we have voted to maintain Bank Rate at 5.25%. Monetary policy remains restrictive. “Let me be clear, there is absolutely no room for complacency. Inflation is still too high. The Bank also expects the pace of price rises to fall sharply in coming months. However, Andrew Bailey said it was “much too early to be thinking about rate cuts”. “We will keep interest rates high enough for long enough to make sure we get inflation all the way back to the 2% target,” he said. Inflation, which measures the pace at which prices are rising, stood at 6.7% in the year to September. The Bank expects it to fall to 4.8% in October and drop further next year, as energy and food price rises ease. Federation of Small Businesses (FSB) National Chair Martin McTague said:

“This will at least be a relief for small businesses that we seem to be at the end of continually rising rates. This means they can now strategise for growth, given that we’ve, hopefully, hit inflation’s peak. “However, rates have got to start dropping soon as many businesses are reeling from the unwelcome effects of 14 consecutive base rate hikes. Our latest Small Business Index (SBI) has begun to show business confidence creep up, from -14.2points in Q2 of 2023 to -8 points in Q3. Now, in order for that figure to stabilise or even climb, targeted interventions are needed. “Small businesses are really feeling the double impact of high borrowing costs and reluctant customers – an unwelcome mix in an era where the cost of doing business remains notably high. “With the Autumn Statement on the horizon, businesses are holding their breath for supportive policies. Top of the agenda should be maintaining the 75 per cent business rates relief for SMEs in retail, hospitality, and leisure. It’s currently set to expire in March and losing it could be a knockout blow to sectors already on the ropes. It’s time the promised business rates overhaul actually happens. “The Chancellor should also tackle the late payments issue head on by making clear that it’s not acceptable for large businesses to finance their working capital at the expense of small businesses. We’d also like to see the self-employed being able to deduct the cost of training from their taxable income. This could be a transformative policy in an era when entrepreneurs need to adapt constantly to new developments.”

Elderly Have A Hoot During Feathered Friends’ Flying Visit OWLS have been lifting the spirits of elderly care home residents in Huddersfield as part of a remarkable therapy initiative. The usually solitary birds brought residents at Longroyds and Pilling House Care Home, on Pilling Lane, Skelmanthorpe, out of their shells during a flying visit. Willow the Eagle Owl, Orville the Little Owl, and Pebbles the Barn Owl were among those visiting from Wise Owl Bird of Prey Rescue, based in Huddersfield. For 92-year-old Brian King, the birds brought back animal encounter memories from his past. He said: “I never kept birds, only fed them in the garden, but I love all animals. I used to look after and breed rabbits in my younger days.” Liz Casey, 84, said: “It was so lovely of these people to take care of the beautiful birds that had been injured or couldn’t survive in the wild. My favourite was Willow.” Orville was also a favourite among the residents. Annie Wardle, 93, said “he’s a cheeky one” after he landed on her hand for a treat.

Animal therapy sessions, such as the birds of prey experience, boost residents’ wellbeing and help tackle feelings of loneliness, according to home manager Tracy Keenan. She said: “The residents thoroughly enjoyed the visit from Wise Owl Bird of Prey Rescue and we’d like to thank them for taking the time to come and see us. “We all enjoyed listening to the stories about each bird and holding them. Everyone’s faces lit up when we watched them flying from person to person and they had a go wearing the big glove so they could hold them. “You only need to watch the residents’ interacting with the birds to see the benefits these sorts of sessions have, from boosting everyone’s mood to reduce feelings of stress and loneliness, easing anxiety to improving overall wellbeing. “I’m sure we’ll be running many more animal encounter sessions in future and hopefully we can welcome back our feathered friends again one day as well.”


A Retired Social Care Worker’s Legacy of Joy Life’s journey is made up of an ever-evolving story. No matter how many pages we are blessed with, no one can predict how their lives will unfold. We live out our days in chapters that may be short or long, sad or happy, but all filled with unlimited potential. At Catherine House Care Home, we believe that this potential lives in all of our residents, who we affectionately refer to as family members, and we spend every day encouraging each person in our care to reach out and take it. One inspiring woman who has spent her whole life making the most of each day no matter what her circumstances, is family member Hilary Crabtree, a retired social care worker and actress who entered the social care sector as significant changes were happening to it. Hilary devoted her career to being a driving force for positive change which led to the people she supported living lives far more enriched than when she found them. Join us as we take a glance into Hilary’s own life full of enrichment, and flick through her chapters. We open to a loving and theatrical childhood by the seaside, then growing up and becoming an activist for people through her social care career, meeting the love of her life, to her experiences after receiving a life changing medical diagnosis at forty and finding the strength to move forwards in search for new purpose, something she had previously been so adamant to give others.

ENTERING ONTO LIFE’S STAGE BY THE SEA The rolling waves of the English Channel crashing against the grey pebbles of West Sussex’s shoreline performed as the backdrop of Hilary’s colourful childhood. She spent her early life riding her bicycle around with her three older sisters, visiting the local beaches, and enjoying musical evenings with her loving parents, who were active participants in drama and music productions within their community. It is no surprise that Hilary inherited an affinity for the theatrical spectacle from them, and as she frolicked her youth away playing in ocean waters and growing an appreciation for the arts, she was also dreaming of one day tackling even bigger stages. As a teenager, Hilary moved with her family to Suffolk, where her father took up a primary headship. Teenage life in a country village required some independence and creativity, so Hilary and her sister who was closest to her in age, set up a folk singing group and practiced their artistic leanings whilst living on the top floor of the local vicarage. This not only allowed a creative outlet for the pair, but also helped them to foster a sense of community within their village. From a young age, all the way through her most formative years, Hilary had been taught the value of community and endeavour. She grew to understand the importance of being part of a collective, where everyone’s contributions were considered and celebrated. Although she showed promise in her theatrical and singing talents, Hilary’s life calling seemed to lay elsewhere. She had inherent empathy for others, making her a natural advocate for vulnerable people, and a deep sense of justice that extended far beyond her family’s small Suffolk village. It was time for Hilary to use her talents to help those who needed it most, and so she set out on a new journey in search of a much larger, complicated stage. As the lights came up on Hilary’s adolescence, she began weaving a new story.

STARTING OUT IN SOCIAL CARE When it was time for her to enter the professional sphere, Hilary already had a real sense of the power of collective spirit and a passion for giving back to the community. Her teenage experiences had formed an ideal platform to springboard her career, and when it came to choosing one, she firstly opted for teacher training. Hilary moved to Weymouth and subsequently took up teaching posts locally in the Dorset area, but in the 1980’s, a move to the Isle of Wight began a new journey into working with people with learning disabilities, initially at a

day centre, which sealed her decision to qualify as a social worker. Taking that big step wasn't easy. She had to make her way to Southampton University, which meant taking a ferry and crossing the rough winds of the English Channel and bumpy crossings home through late stormy nights. Each crossing became something more than travel from Island to mainland. It was the story of her own ambition and determination to achieve what she had set out to do, and of course, she passed.

BECOMING A SOCIAL CARE ACTIVIST Qualifying as a social worker meant that Hilary was able to progress and take on management roles, but she had entered into the field of social care just as significant changes were happening to it, and she moved to Swindon to embrace the challenges of implementing “care in the community.” This was a movement to offer learning disabled people the opportunity to move out of long stay residential hospitals into smaller, more tailored support settings in local communities. It was a challenging time that involved establishing small care homes of 3-6 residents. Hilary had to combat local opposition on occasions, determined to find compatible people who could live well together. She took great care in reassuring the people she supported, gently encouraging them to leave the security they had known, sometimes for most of their lives, and set out on a fresh path. Hilary already had the foundation knowledge of how to nurture an strong community, and as she travelled widely across the south of the country, it was always with compassion and insight and she found tremendous satisfaction in placing residents successfully and seeing them blossom. Sometimes, for the first time, they were encouraged to greater independence in making their own decisions with shopping, being out and about in the community, choosing food and cooking, and having a real home rather than being institutionalised.

HILARY MEETS HEATHER During her time a social worker, Hilary was introduced to Heather by chance through mutual friends, and the two instantly shared a connection. Uniting their lives, their love story began in the heart of the Cotswolds, in the picturesque village of Colerne in Wiltshire, then onto the equally charming town of Bradford on Avon. They holidayed abroad, then came home to a place they had built together nestled in the English countryside, and to their beloved West Highland Terriers. They have stood by each other’s sides ever since, even when faced with adversity.

HILARY’S DIAGNOSIS: FACING MULTIPLE SCLEROSIS AT 40 1994 marked a milestone year for Hilary, but whilst her 40th birthday celebrations should have been what defined that year as a momentous one, a surprise diagnosis is instead what marked it as unforgettable. Hilary was diagnosed with multiple sclerosis. After a few months of panicking about the implications, life settled down again and Hilary and Heather initially felt fortunate to find that the MS only had minor impacts on their day to day. They were still able to travel and walk their Terriers, entertain friends and take a full part in everyday life. Hilary continued with drama and singing, her and Heather became WI members and were fully involved in the community. Eventually though, Hilary experienced the first serious limitation brought on by MS. When intensive travelling for work took its toll, Hilary retired from social work in 1999, leaving behind a legacy of commitment, hard work and dedication to improving the lives of those in need of social care. Still, she continued to pursue an active life, writing, homemaking, introducing the dogs to agility training and volunteering in a preschool nursery. Life continued to be full of joy, and after many years of growing together and loving each other, Hilary and Heather moved to Frome in Somerset and in 2006, celebrated their Civil Partnership.

A JOURNEY INTO CARE The transition to Hilary moving into a care home came gradually. Despite moving from their initial wonky, uneven floored home into a modern house with a lift that allowed for continued independence, increasing changes in Hilary’s mobility meant the need for more carers to be involved, until their days became ruled by visits and schedules. The day had come. The pair made the decision for Hilary to move to a care home so that Hilary could receive professional support and they could get their life back. They needed a home that would enable them to live as independently as possible while providing readily available support as required. They found the answer at Catherine House Care Home, a place that sees the person, not the diagnosis. A place with a team who believes that every one of us deserves to live a life of purpose and fulfilment, no matter what stage of life we’re at, and somewhere close enough for Heather to visit Hilary on a daily basis.

A NEW LEASE OF LIFE AT CATHERINE HOUSE “In many ways, moving to Catherine House has offered both of us a new lease of life”, Heather tells me. “Caring is now part of the daily routine and always there in the background, but Hilary is able to go out in her wheelchair and being in the heart of Frome town, we are still able to go shopping, lunch with other ladies, attend markets and concerts and feel we are genuinely part of the community.” Heather relayed to me other visits Hilary has enjoyed out from Catherine House, the most notable being ice skating, “Yes, actually ON the ice, in her wheelchair, something she would never have done on her own two feet!” At Catherine House, she gains enormous pleasure from watching a regular trail of birds and squirrels doing acrobatics on the feeders outside her window and has decorated her room with numerous pictures and paintings that evoke places she and Heather have both enjoyed together throughout their lives, forming a rich tapestry of treasured memories and inherent parts of Hilary’s identity that have marked her life story.

A NEW CHAPTER Choosing to live in a care home is not giving up. Hilary is living proof of that. When you choose the right home, it can present a fresh start of a whole new chapter, a place to regain independence and live a continuation of life where meaningful interaction exists and is supported. Or in Hilary’s case, a place where you can spin on ice for the first time! When asked to summarise Hilary’s life, Heather told us: “Throughout Hilary’s life and work, kindness, honesty and the promotion of independence have been key themes, all of which have been able to carry on in Catherine House. Recently, she held her 70th birthday party in the lounge here, hosting family and friends plus guest folk singers, the organisation all supported by Catherine House staff. It’s not the same as being at home, but it has meant life continues to be rich and full of opportunities.” Throughout Hilary’s life, starting as a little girl singing with her parents and sisters by the sea, then with a new found community in Suffolk that she brought together with her own ambition, to finding compatible living environments and homes for vulnerable people that would allow them to thrive, Hilary has spent her years on earth with a strong vision to unite and cheer people of all walks of life, bringing them together through joy and compassion. She forged a space for people with learning disabilities to define themselves within a wider society. She was able to create an environment that was both respectful and supportive to those she encountered, and she strived to make sure that individuals felt part of the community, not isolated from it. Her drive for human connection, love and happiness has never wavered. And now, Hilary continues to prove day after day that one can lead a life of purpose and enjoyment despite any personal challenge. Instead of succumbing to a life of limitation, she has created a one of opportunity and growth.


Tackle Social Care To End Hospital Road Block Call for reform to lower delayed discharge figures THE GOVERNMENT must tackle the crisis in social care to end the painful rise in delayed hospital discharges, campaigners said today. Figures released today showed that every day more than 13,000 people are unable to leave hospital, partly because there isn’t enough care to look after them in the community. The care provider organisation, The Independent Care Group (ICG) said the need for reform to help tackle those delayed discharge figures was now well overdue. ICG Chair Mike Padgham said: “The scandal of people being trapped in hospital beds is again laid bare today and it shames the country. “We’ve been here before and these figures once again make very depressing reading. “A huge reason for this is a lack of available care in the community due to the ongoing crisis in social care, which government after government have failed to tackle. “There is a dreadful social impact of people being in hospital when they don’t need to be as well as a huge financial impact of people being in costly hospital beds when they should be cared for at home or in residential or nursing care.” The information comes from the BBC’s Shared Data Unit. The ICG says extra funding is vital for social care to stem the rising tide of provider closure and tackle the staffing crisis, both of which are reducing care provision.

“Switching funding from the NHS into social care will actually save the NHS money by tackling this delayed discharge scandal,” Mr Padgham added. “We have to find a way to properly fund social care so that its staff can be properly rewarded and we can stop the tide of carers leaving the sector and tackle the severe staffing shortages. Unless we do so, homecare provision will continue to fall and care and nursing homes will continue to close. That shortage of care provision will continue to rise, fueling more and more delayed discharges.” CSI Market Intelligence reports that more than 1,300 care beds have gone in the first part of 2023 – with the number of beds per 1,000 people aged 75 and over falling from 91 in 2015 to just 75 now. Some 247 homes closed during 2022 and just 123 new ones opened, giving a net loss of 124 homes. The number of care home beds stood at 488,518 at the beginning of January 2022 but by the end of the year, this had fallen to 487,485 – a loss of 1,033 care home beds. Recent figures from the DHSC revealed that 61% of local authorities were worried about a lack of domiciliary care. Earlier this year the Homecare Association reported that vacancies in homecare staff were running at 13%, contributing to difficulties in the sector to meet rising demand for care at home services. Some 54% of homecare providers reported that they were delivering less care than in 2022. Last month, figures from Skills for Care showed that 400,000 people left jobs in care last year. There are around 152,000 vacancies. Skills for Care says an extra 440,000 staff will be needed to keep up with care demand by 2035.

Hatherleigh Nursing Home Enhances Environment Experience With Innovative Film Projector Hatherleigh Nursing Home is excited to announce the introduction of a state-of-the-art film projector into their living space, designed to enhance the sensory experiences and overall well-being of their residents, fondly referred to as family members. The newly installed projector, located in the main lounge, has quickly become a focal point of the home, delighting family members and the team alike. This offers a range of environments, from the calming sounds of nature such as birds singing and gentle background music, to immersive visual experiences like the enchanting underwater world or breathtaking scenes from different countries. The team has curated a diverse selection of films, ranging from soothing autumn landscapes with vibrant colours to exciting safaris that transport

family members to the heart of the wilderness. These visual journeys provide a therapeutic escape, evoking positive emotions and creating a sense of connection with the world around them. The projector has received overwhelmingly positive feedback from family members. The immersive experiences have proven to be an effective tool, encouraging social interaction, evoking feelings of nostalgia and enhancing overall cognitive function. This innovative form of sensory stimulation creates a rich and dynamic environment which can be tailored to the needs and preferences of family members, ensuring a quality of life and positive wellbeing. Hatherleigh Nursing Home remains committed to providing the highest quality of care and continuously seeks new ways to enhance the lives of its family members.


Knight Frank’s Annual Care Home Awards Recognises Four Winners And Raises £50,000 For Healthcare Charities Knight Frank, the leading independent global property consultancy, recently hosted its annual Healthcare Property Lunch and Care Home Awards celebrating excellence in the sector in addition to raising over £50,000 for charity. The awards were presented at Knight Frank’s Healthcare Property Lunch on Thursday 5 October at The London Marriott Grosvenor Square which saw approximately 500 attendees. The awards were judged by an independent panel comprising Mike Parsons, Andy Porter, Bhavna Keane-Rao, Paul Hammerton and Melissa Magee. All submissions for the awards will form part of the Luxury Care Home Guide 2024, to be released early next year. The Luxury Care Home Guide 2024 lists the top 100 care homes in the UK. The event raised £50,000 for the Matt Hampson Foundation, a charity which provides support and treatment to those suffering from serious injuries or disabilities from sporting activity and The Clocktower Foundation.

THIS YEAR’S WINNERS OF THE CARE HOME AWARDS WERE: • 2024 Luxury Care Home Award went to The Mill House, operated by Anchor • 2024 Care Home Design Award went to Angmering Grange, operated by Hallmark Care Homes

• 2024 Care Home Renovation Award went to Loveday Abbey Road, operated by Loveday & Co • Lifetime Achievement Award went to Abdul Kachra for the work he has done in the sector Other finalists included Sleaford Manor (Yorkare Homes), KYN Bickley (KYN), Eve Belle (Sanders Senior Living), Hermitage House (Country Court), Blossomfield Rose (MACC Care) and Mount Ephraim House (Greensleeves Care). Sponsors for the event included BKR Care Consultancy LTD, HSBC, Bernard Interiors, Walter Thompson (Contractors) Ltd, Barchester Healthcare, Charles Russell Speechlys, Shackletons Ltd, Carless + Adams Ltd, Target Fund Managers, LNT Care Developments and KYN. Julian Evans, Head of Healthcare at Knight Frank, said, “These awards provide much-deserved recognition of excellence in the healthcare property sector each year. We’re thrilled to host this annual leading sector event which welcomed a notable group of sector experts who provided their insights on the future of healthcare property. We are immensely proud that we were able to raise such a significant sum of money for the Matt Hampson Foundation and The Clocktower Foundation and contribute in some way to such worthy causes.”

Care South Supports The Local Community Via Its Chairman’s 2020 Fund Care South, a not-for-profit leading provider of residential and care at home services across the south of England, has selected Dementia UK, The Grove Pre-School, The Friends of Dolphin, Margaret Green Animal Rescue, BIGLITTLE Theatre School, Ringwood and Bransgore Dementia Action Group and Linking Hearts Therapy Horses as its latest beneficiaries of its Chairman’s Fund, providing a total grant of £9,250. Dementia UK charity provides specialist dementia nurses to those affected by all forms of dementia, including Alzheimer’s disease. Care South’s Talbot View care home team, based near Ensbury Park, unanimously nominated the charity to be a beneficiary thanks to its wonderful work. Team members and residents from the care home are walking one million steps which started on 1st June through to 15th September to raise money and awareness for the charity. Team members and residents from Care South’s Maiden Castle House care home in Dorchester have re-established its community relationship with The Grove Pre-School Playgroup, with the children regularly visiting the home and participating in activities with residents. Each week, several children visit Maiden Castle House with their teachers and engage in a range of activities with the residents including arts and crafts, food, fun, exercise and games. The Friends of Dolphin, a Charitable Trust, which is run by unpaid volunteers provide free boat trips to disabled people of all ages and disabilities around Poole Harbour from May to September every year. Residents from Care South’s Dorset House and Alexandra House based in Poole benefit from regular trips out which are thoroughly enjoyed by all. Margaret Green Animal Rescue take in pets that become homeless due to a change in circumstances or that have been neglected, mistreated or abandoned. Some of Care South’s care homes visit the centre at Church Knowle and enjoy many calming cuddles with the furry friends. BIGLITTLE Theatre School, based in Bournemouth, is a not-for-profit organisation who provide training and professional development in the performing arts to dedicated children and young people from recep-

tion through to 19 years. The charity will be putting on live shows for one of Care South’s local homes. Ringwood and Bransgore Dementia Action Group are a volunteer group committed to developing Ringwood, Bransgore and the surrounding area as a Dementia Friendly Community. The group regularly invite the local community to attend a one-hour information session to become a Dementia Friend, raising awareness and understanding throughout the community. Businesses, services, organisations, churches, clubs, schools and charities can participate in tailored interactive sessions on the premises to understand how it feels to live with dementia which are the first steps to becoming a dementia friendly community. Linking Hearts Therapy Horses have two miniature horses which Sharon and her daughter, Megan, train through lots of desensitising activities, which enables them to enter facilities calmly without causing them any distress. They are committed to providing a visiting service to those who benefit from animal therapy. Mr Kellogg's, one of their miniature horses, recently visited St Ives House, a Care South care home, and brought so much joy to every resident and residents were able to pet him. The Chairman’s 2020 Fund was set up as a way for Care South to show its support and appreciation to not-for-profit individuals and groups who are important to and provide a benefit to Care South’s care homes, residents, care at home clients and staff. Simon Bird, Chief Executive at Care South, said: “We are delighted to be able to support many incredible organisations who are important to Care South’s staff and residents. Residents in our care and team members frequently make use of the services that these fantastic organisations have to offer, and it is wonderful to see these partnerships continue to go from strength to strength.” Sharon Gledhill, Manager at Linking Hearts Therapy Horses, added: “No words are enough to extend our thanks to Care South for this generous donation which will really help go towards the vet bills, upkeep and daily living costs. I want to extend my thanks to Care South for making this happen and for showing their support.”

Liverpool Care Home Turned Spooky for Halloween with Help of Local Nursery School Children A group of nursery school children from Wavertree helped Liverpool care home Oak Springs have a spook-tacular Halloween. The pre-school children from Kids Planet Wavertree in Heathfield Road visited the care home to take part in themed activities, fancy dress and Halloween treats with the residents. Andrea Lyon, Registered Manager of Oak Springs, said: “Kids Planet have been regularly visiting our care home over the past four years and they have built a strong community connection with us. “Both residents and staff look forward to their visits and they always make us smile. “This time, it was great to welcome a pre-school group of their three-year-olds to the home to help to celebrate Halloween with our residents, who dressed up for the occasion. “The children danced to a number of Halloween songs, played games including hook an apple and pass the parcel to win sweets, toys and Halloween treats. Our residents enjoyed reminiscing with the children and singing nursery rhymes.”

Kids Planet Wavertree Manager Becky Moore said: “The children were very excited when they arrived to class in their costumes. It was the pre-school group’s first time at Oak Springs Care Home and it was lovely to see all the children interacting with the residents.” Roisin Chaplin, one of the home’s Activities Coordinator, said: “It was lovely to have the children visit for Halloween. They were very well behaved and loved taking part in the games we had prepared, and we loved their costumes.” Eileen Pielow, another Activities Coordinator at the home, said: “It was a very fun morning. Seeing the residents faces when the young children interacted with them was golden.” Resident Olive Newton, 92, said: “The children came up to me to introduce themselves which was very polite of them. They all wanted everyone to know what they were dressed up as.” Resident Ann Hives, 83, said: “I was delighted to award the children their prizes for hooking the ducks. They all flocked to me and I loved seeing all their costumes - they looked great.” Terry Symes, 72, who dressed up as Little Red Riding Hood, said: “Having the children here was a Halloween treat. They were very good dancers and all liked my spooky outfit.”

Improving the Safety and Reliability of Mouth Care for Vulnerable People As the UK’s population continues to grow there has been a shift in the age structure towards later ages meaning we have an ageing population. While growing older does not necessarily equate with increased morbidity and dependency, ageing is often associated with increased needs for care and support. This include mouth care! Studies show that as we age many people are retaining more of their own natural teeth. Whilst this is, ‘a good thing’ the mouth care needs of people receiving care and support is now more complex and changeable with increasing dependency levels. Good oral health and general health are closely linked, and, poor oral health can have severe consequences on the general health of vulnerable people. For example, the relationship between advanced gum disease and cardiovascular diseases, cancers, chronic respiratory diseases, diabetes and obesity are an undisputed fact. Mental health disorders such as dementia or Alzheimer’s disease also affect the oral health of older people.

Removing barriers to good mouth care: With age, the level of dependency of older people tends to increase. Highly dependent older people, whether they are at home or living in a care setting, may not be mobile enough to visit a dentist. We need a care system that provides support for improving the safety and delivery of ‘good mouth care’ on a ‘daily basis’ as well as access to dental services. Maintaining good mouth care is a fundamental factor for improving quality of life when in a care setting since many oral conditions are chronic in nature, cumulative over time, and socially patterned.

Reducing harm and delivering safe, effective and reliable mouth care: As people are retaining their natural teeth, care providers face an increased need and demand for the delivery of good mouth care on a daily basis. They need to ensure that staff have access to the ‘right tools’ in order to do the ‘right job’ to deliver safe , reliable and effective mouth care every time first time. They need to provide training and education to the whole workforce, at all levels, to meet the increasing needs of the elderly, whilst understanding that age-associated changes in systemic health and medication use can impact oral health and function. At Oral Care Innovations we concentrate on what we know best. We work closely with health and care professionals nationally to develop new innovative mouth care products that meet the needs of our residents and patients. But that’s not where it ends. We share best practice and support care providers to develop a ‘Mouth Care Policy’ with bespoke training and resources that provides staff with the ‘right skills’ to carry out safe, reliable and effective mouth care every time. Effective mouthcare helps to maintain health, wellbeing and dignity, and contributes to quality of life. It is particularly important that vulnerable older people receive additional help to look after their mouth and keep it clean. It is essential that all care staff are suitably trained and skilled to provide good mouthcare. Training and skill development should take place at induction and throughout their working career. Ensuring staff have the right product, to do the right job to reduce risk factors by delivering good mouth care every time is key in delivering good care.

OCI are pleased to launch its new product Mc3S. This builds on the success of its sister product the Mc3, but with added

SAFE, EFFECTIVE AND RELIABLE MOUTH CARE PRODUCTS Discover the wide range of MC mouth care products to deliver safe, reliable and effective mouth care with confidence. Our products were developed following a medical safety alert from the Medicines and Healthcare Products Regulatory Agency which involved the use of foam mouth swabs. Over 800 patient safety incidents have been reported by The National Patient Safety Agency, where the foam headed products either become detached or pieces of the foam head were torn off and retained or lodged in the mouth. Foam mouth swabs have been banned across Wales and many Healthcare Trusts across the UK. Discover our safe, reliable and effective mouth care resources. The Mc3 can help prevent the risk factors associated with Community Associated Pneumonia and other systemic diseases. Mc3 is a safe replacement for all sponge mouth swabs. The cone shaped head and soft round filaments soothe the tongue and soft tissues when cleansing the inside of the mouth. The Mc3S suction can help prevent the risk factors associated with Community Associated Pneumonia for people who have an impaired swallow and require suctioning. The cone shaped head and soft round filaments cleansing the inside of the mouth whilst removing sticky secretions and saliva via suctioning. The finger hold manages and controls the degree of suction by increasing and reducing flow. The unique addition of a soft ‘blade’ enables stubborn caked secretions to be removed safely and effectively. The Mc4 can reduce bacterial build up, food debris, fungi and dead cells from the surface of the tongue that are related to many common oral and general health problems. Designed with a soft and tactile ridged head that gently scrapes the surface of the tongue to remove dead cells and bacteria build up safely

suction ability to use with our portable suction machines.

Check out our range of Mouth Care ‘End of Life Resources’. Safe mouth care products in one place

For more information contact our team on: Telephone: +44 (0) 1492 701277

The Mc6 can be used to moisten the lips, tongue and soft tissues inside the mouth. With a slow flow of water from two drip holes, a gentle compression against the lips or inside the mouth is enough to provide a slow controlled flow of liquid to the mouth safely. This reduces the risk of choking.


Care Home Residents’ Memories Bring A Special Resonance To Remembrance Day As we near Remembrance Day, residents of the Gloucestershire care charity Lilian Faithfull Care share their first-hand experiences of conflicts and serving in the forces. These remarkable memories are giving added meaning to the commemorations being held across the charity this weekend.



GWYNETH EVANS AT ASTELL HOUSE CARE HOME Gwyneth celebrated her 100th birthday at Astell House earlier in the year. She graduated from Swansea University during the Second World War and had to go ‘before the Board’ to be told what job to do. As she was bilingual in Welsh and English, she was sent, with one week’s notice, to London to work at the War Office. “Well I didn’t know where the war office was, I knew it was in Whitehall but because the war was on they’d taken all the names off the buildings. I had to ask someone where it was. I walked up all these steps and at the top I was stopped by two soldiers with fixed bayonets who said, ‘and where young lady do you think you are going?’ ‘Oh lord’ I thought, anyway I told them and they said, ‘You go round the corner to the side entrance.’ I thought ‘this is a good start, dear dear’. You know, I’ve looked back on that quite a lot because nobody asked ‘have you got anywhere to live in London?’ You were just told you start on Tuesday and get on with it. I don’t know what I would have done if I hadn’t had two cousins who had a flat in London and I was able to go and live with them. You can’t go to a big city when you don’t know anyone can you.” She met her future husband on her first day at the War Office and they were married for 60 years!

Joseph Cheetham, aged 91 lives with his wife Margaret in Faithfull House, on Suffolk Square in Cheltenham. He served in the Navy for two years during his national service from 1954. Joseph (on the right) is pictured here with his Chief Officer. Joseph particularly enjoyed getting ‘back on the water’ earlier this year when Faithfull House took a day cruise thanks to The Willow Trust.


Doreen Rowland, aged 93 lives at Faithfull House in Cheltenham and was a school girl when the second world war started. She has vivid memories of watching the dog fights during the Battle of Britain over her family’s farm in Kent; “[When the war started] our peaceful idyllic lives were suddenly thrown into turmoil with activity everywhere. All signposts were taken away, as were all iron gates and railings, which were melted down to make guns. Army troops moved into surrounding orchards and fields with anti-aircraft guns, all heavily camouflaged.” “Many a time we had to delay leaving home for school because of an air raid and as the school was over two miles away we quite often had to jump into a ditch, this being the only shelter available. As soon as the sirens sounded, our own fighters would take off and were soon engaged in ‘dogfights’. It was a familiar sight to see planes shot down and pilots bailing out. During the early hours of one morning we were surrounded by bombs. We thought a plane was coming down in flames but it turned out to be a basketful of incendiary bombs. There were terrible explosions everywhere, windows shattered, the back door was blown off and beds shook and moved across the floor… My father discovered three unexploded bombs in the field 150 yards from our house…. We were very lucky not to have received a direct hit. I can remember picking up the propaganda leaflets that had been dropped by enemy aircraft over night as well as handfuls of silver, metallic strips which had been dropped to try and confuse the radar.” These memories, along with many other personal experiences, will give Remembrance Day commemorations in the six care homes and day hub in Gloucestershire a special resonance for many staff and residents.

Liz Shanks, aged 76 lives in an apartment at Royal Court. She served in the Royal Navy Reserves on HMS Caroline in Belfast for many years. At that time women weren’t able to go to sea and Liz was part of the campaign for change “and it worked!”

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BMA Launches Ballot Of SAS Doctors And Re-Ballot Of Consultants In England As Pay Talks Continue A formal ballot of specialist, associate specialist and specialty (SAS) doctors in England, and a re-ballot of consultants to extend their industrial action mandate, both launched November 6 as talks between representatives from the BMA and Government over how to resolve both pay disputes continue. Following informal talks with Government and results from the indicative ballot for SAS doctors– which found 88% of respondents would be prepared to strike over worsening pay and working conditions – the BMA’s SAS committee accepted the invitation for formal negotiations. While a credible offer has not yet been put forward, the committee says there is opportunity to move towards a deal as talks continue and avoid a third group of doctors undertaking industrial action. Dr Ujjwala Anand Mohite, BMA SAS committee chair, said: “It’s disappointing that despite Government inviting us to talks it has failed to present us with a credible offer. Whilst talks continue to progress we are clearly still somewhat short of the credible offer we are asking Government for. We are therefore asking SAS doctors to give us the mandate for action, should we need it because the current round of talks fail. “SAS doctors have made it very clear that we do not want to strike, we want to work and care for our patients, but we can no longer ignore the profession’s ever-growing pay and working conditions concerns – it’s driving doctors out of our health service and leaving those of us who remain with an unmanageable workload all while feeling undervalued and burnt out. “Industrial action is our absolute last resort, and we remain hopeful that we’ll receive a credible offer as talks continue.

“It is in the Government’s gift to find a resolution before Christmas and avoid strike action; patients and our NHS are relying on our leaders to do so.” Meanwhile, following the BMA’s consultants committee inviting the Government to meet a month ago, productive and intensive talks began last week after four weeks’ delay from the Government. Whilst progress so far has been insufficient to change plans to launch the reballot today, with these talks ongoing, the BMA’s consultants committee will not be announcing new strike dates at present. Dr Vishal Sharma, BMA consultants committee chair, said: “We gave the Government a month to get back around the table. Whilst it’s been incredibly frustrating that the Government didn’t respond until a few days before the deadline, we have now commenced talks. “These discussions have been constructive and are ongoing. Therefore, given our willingness to resolve this dispute we are not announcing further strike dates right now – but reserve the right to do so if necessary. “Our re-ballot begins today as planned as it’s vital that, even during these negotiations, we continue to have a legal mandate to call more industrial action if they break down. “Neither the Government nor senior doctors themselves want consultants to be on strike – we’d both much rather we were in hospitals seeing patients. “To prevent further strikes we need the Government to commit to fix pay now and for the future, only then can we not only resolve this dispute, but retain the NHS’s most expert clinicians at a time they’re needed most.”

Jeremy Hunt Opens New Surrey-Based Supported Living Facility Jeremy Hunt MP opened the new Voyage Care property at Hindhead Voyage Care welcomed Jeremy Hunt MP to open Acorn House – ten new supported living apartments in Hindhead last month. Mr Hunt, MP for South West Surrey, was given a tour of the new accessible self-contained apartments that will provide much needed specialist supported living accommodation for young adults with complex needs who are ready to take the next step to independence. As part of the visit to Acorn House, Mr Hunt met with people supported by Voyage Care and their families to discuss what improvements could be implemented in social care to enable them to live more independent lives. He also spoke with Voyage Care colleagues about solutions they are advocating to address key issues in the adult social care sector. Andrew Cannon, Chief Executive Officer at Voyage Care, said: “We were delighted to welcome Jeremy Hunt to celebrate the opening of Acorn House. Everything we do at Voyage Care takes us closer to our purpose of delivering great care and support. Our investment in Acorn House and the support provided

by our wonderful colleagues will enable 10 young local adults take the next step to independence and we look forward to seeing them thrive in their own homes. “Enabling access to high quality specialist care and support is fundamental to the lives of those we support and also helps to reduce the systemwide pressure on wider public services, such as the NHS, housing and other social care services. At Voyage Care we want to raise awareness of the issues that exist within social care. Among our ideas for improvements in the sector is calling for the Government to introduce a new Commissioner for Adult Social Care with a legal mandate to promote and protect the rights of those relying on the adult social care system.” Jeremy Hunt, MP for South West Surrey, said: “It was a pleasure to open Acorn House in Hindhead and meet such lovely residents, family and staff. I could tell that the team at Voyage Care is a truly values driven organisation – full of positivity and enthusiasm for what they do. I enjoyed some very interesting and thought-provoking conversations during my visit and have no doubt this wonderful new facility will transform the lives of the residents.”

Westgate Celebrate Their Outstanding Team Members At The First Westgate Care Awards Outstanding employees at Westgate Healthcare were recognised at a glittering awards ceremony organised in their honour. 16 team members across 8 homes had their hard work celebrated at the Westgate Care Awards ceremony held at Micklefield Hall, Hertfordshire. At the ceremony, which was attended by 100 people, team members were recognised for going above and beyond in their care provision across 12 categories ranging from Care Home Team of the Year to Housekeeping Hero. In advance of the event, each finalist had been nominated by colleagues, shining a light on those showing commitment and loyalty to Westgate as well as drawing special attention to the many stars within the company. Sanjiv Patel, CEO, said “The quality healthcare we deliver, is achieved not just by adherence to procedures

but through the efforts of our dedicated staff. Continuity and reliability is so important in our sector and the evening was an opportunity to recognise and award those particular employees who go above and beyond and are outstanding in their everyday roles.” This momentous occasion recognised the unsung heroes who continually redefine the essence of quality care across the group. Sita Foxon, Managing Director, added “These awards are more than an acknowledgment of professional excellence; it is a heartfelt ‘thank you’ wrapped in endless appreciation to all our team members. It is through their dedication that Westgate Healthcare maintains its reputation and continues to make a meaningful impact on the lives of our residents.” “A fantastic night was had by all and I would like to give a huge thanks to all our team members across our homes for making a difference to the lives of others. ” Tara Teubner, Director.



Ensuring Safe and Sustainable Waste Management In the intricate web of adult social care, an often overlooked but critical aspect is waste management. Within the confines of care and nursing homes in the UK, effective handling, storage, and disposal of various waste types is not just a regulatory requirement; it is an ethical imperative. This feature article dives into the depths of waste management within care environments, illuminating the careful management of clinical, hazardous, and infectious waste. From meticulous risk assessments to innovative disposal methods, we explore the multifaceted approach that ensures the well-being of residents, staff, and the environment.

THE HIDDEN RISKS: CLINICAL, HAZARDOUS, AND INFECTIOUS WASTE: Behind the scenes of compassionate care lies a multitude of waste materials – clinical byproducts, hazardous substances, and infectious agents. Each comes with a unique set of risks, necessitating rigorous risk assessments. Clinical waste includes discarded dressings, swabs, and medical equipment, while hazardous waste encompasses chemicals and pharmaceuticals. Infectious waste involves contaminated items carrying pathogens. Identifying and evaluating these risks is fundamental to maintaining a safe care environment.


In the battle against cross-contamination, segregation emerges as a stalwart ally. Color-coded waste containers, an emblem of UK waste management, are an essential tool. The palette of colors – yellow for infectious waste, orange for clinical waste, purple for hazardous waste, and more – functions as a visual aid, guiding staff to deposit waste correctly. This prevents hazardous mixing, fortifying infection control efforts and safeguarding residents and staff.

NAVIGATING DISPOSAL LABYRINTHS: LEGISLATION AND LEGAL OBLIGATIONS: Guiding the labyrinthine paths of waste disposal are stringent regulations and legal obligations. UK care homes are bound by the Environmental Protection Act 1990 and the Controlled Waste Regulations 2012, which outline the standards for waste management. To traverse this landscape, care homes must work in tandem with licensed waste carriers, ensuring safe and compliant transportation and disposal. Adhering to these laws is not just mandatory; it's a pledge to environmental stewardship. The Department of Health has published revised guidance on the Safe management of healthcare waste. This details the legislative and practical requirements of managing the waste.

FROM POLICY TO PRACTICE: IMPLEMENTATION AND STAFF EMPOWERMENT: Waste management transcends written policies – it's a culture. Care homes must craft comprehensive waste management policies that embody legal mandates and industry best practices. However, policies are only as effective as their implementation. Regular staff training sessions transform care providers into waste management sentinels. Designating a waste management coordinator further strengthens the

commitment, streamlining communication and bolstering policy enforcement.

THE KALEIDOSCOPE OF WASTE DISPOSAL: DIFFERENT TYPES, DIFFERENT METHODS: Navigating the maze of waste disposal requires an understanding of waste types and appropriate disposal methods. Clinical waste, saturated with potential pathogens, undergoes incineration. Hazardous waste follows a convoluted path, with chemicals often requiring specialist disposal. Infectious waste, concealed contagions, faces autoclaving or chemical treatment. Each method underscores the mission of eradicating risk.

LOOKING AHEAD: SUSTAINABILITY AND TECHNOLOGICAL INNOVATION: The future of waste management in care homes glimmers with sustainable solutions. Facilities are exploring waste-to-energy conversion, where waste generates power. Technological advancements offer smarter waste tracking and reporting, empowering care homes to refine their practices. The nexus of innovation and sustainability paints a promising horizon for waste management. Waste management in UK care and nursing homes isn't confined to bins and regulations; it's a pledge to uphold the dignity, health, and safety of residents. The intricate dance of handling, storing, and disposing of clinical, hazardous, and infectious waste demands diligence, awareness, and a commitment to legal mandates. As care homes embrace the tapestry of waste management – from risk assessment to color-coded containers – they weave a story of responsible care, environmental guardianship, and a commitment to a healthier future.

Care Homes Spending Up To £50,000 A Year Sending Food Waste To Landfill The average UK business is spending over £50,000 every year on sending food waste to landfill, however, recycling food waste could save care homes up to £7,000 a year, according to new research from Keenan Recycling. Despite this, only a third (36%) of care homes say that they recycle food waste in order to minimise financial losses and only a third (34%) recycle food waste to avoid costly fines. However, new legislation due to land in 2024, is expected to mandate that any business producing over 5kg of food waste will need to separate and recycle its waste through a registered food waste carrier service.

Failure to comply could put care homes at risk of potentially hefty financial penalties-with fixed penalty notices starting from £300. The legislation is due to be introduced by both DEFRA and the Welsh Government, who are expected to enact the provisions of the Environment Act 2021, and thereby make the separation of food waste from other waste streams a requirement. For more insights from the research, visit: The ideal picture of food waste – Keenan Recycling at



Securing Insurance with an Inadequate CQC Rating The Care Quality Commission (CQC) requires all care and nursing homes to have insurance, and without it, you will be unable to operate. The mandatory insurance requirements from the CQC are Employers’ Liability and Public Liability cover. Any additional covers will depend on the type of care facility you own. If a care facility is unable to secure adequate insurance, residents will need to find alternative accommodation, and staff are likely to lose their jobs. Many care homes have no difficulty in securing insurance but when a care home has an inadequate rating by the CQC, finding insurance can prove extremely challenging. Not all insurers are willing to provide terms for care facilities with an inadequate CQC rating, and when they do, premiums can be higher, and restrictions may be put in place, such as a limit to the number of service users (residents allowed). According to the National Institute for Health and Care Research, around 1 in 5 care homes are rated ‘inadequate’ or ‘requires improvement’ in the UK, which can leave these care homes with only a small range of insurance options and in turn, at risk of closure. Barnes Commercial has built strong relationships with an extensive panel of insurers, who specialise in care home insurance, including some that will offer terms to care homes with inadequate CQC ratings.

CASE STUDY: OBTAINING INSURANCE WITH AN INADEQUATE CQC RATING Our client is the owner of several care homes in the southeast of the UK and is an example of how working closely with a broker can help secure favourable insurance terms, even with an inadequate rating. Our client came to Barnes Commercial because he was unhappy with his current provider and their ability to find him an affordable insurance solution. One of the care homes had an inadequate CQC rating but our client and his team had been working with the CQC to create an action plan for improvements. We shared this with potential insurers who wanted to see evidence of what work was being planned, by when, and what had already been done to improve the care home. Ensuring the action plan was up to date was vital in arranging the insurance.

AREAS TO FOCUS ON TO IMPROVE YOUR CQC RATING When speaking with our care home clients whose facility had an inadequate CQC rating, they tell us that some of the most common reasons cited are poor record management and health and safety issues. If these areas are not managed effectively, you could be putting your patients/residents, staff and your business at risk. Patient care will be at the heart of everything you do, so having robust systems in place will help you to perform at your best. For example, having a digital recording system in place, can provide you with greater governance, stronger compliance and help to ensure quality outcomes for those in your care. It can also mean recording of data will be faster, medication management will be safer and you are more ready for inspections. Health and safety hazards are also a regular source of inadequate ratings and an area that every care home owner needs to be on top of at all times. One of CQCs fundamental standards includes safety, which means providers must assess the risks to your health and safety during any care or treatment and make sure staff have the qualifications, competence, skills and experience to keep you safe.

OUR PROCESS TO SECURE YOUR CARE HOME INSURANCE Our specialist Care Home Insurance adviser, Luke Green, can support you with tailored advice on how to secure an insurance solution that will bring you peace of mind, whilst satisfying the CQC. He will take the time to get to know your business and its current situation, so he can fully understand how he can help. He will also help you to gather and collate all your supporting documentation, including your action plan and any evidence to support your submission, for example, from your local authorities. He will then use these to advise a panel of insurers on your situation and what your business is doing to improve your ratings. Demonstrating your commitment to improving your situation will typically be positively received by the insurers and helps us to obtain an insurance quotation for you that will protect your business from commercial risk.

Send an email to or call 01480 272727 to make an appointment.


HYGIENE & INFECTION CONTROL Angloplas Dispensers Help Reduce Cytolax Barrier Spray the Risk of Cross Infection Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem. As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the

world’s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%. For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags. You can order Angloplas products directly from its website by going to

Cytolax is a range of health and wellbeing products that interacts with human cells bringing them to life so as to improve physiological outcomes. Manufactured in ISO certified medical factories, every formulation is developed to offer premium solutions that encompasses products for home self-use as well as for the medical profession. The barrier skin protection range is made up of Wipes, Creams and Spray to prevent and protect skin from moisture, maceration and pressure sores. Cytolax Barrier Spray is a 100% Silicone, alcohol free solution that forms a transparent protective and breathable layer between the skin and the air or surface that the skin may come in con-

tact with. Hypoallergenic and quick drying formula ensures no irritation or burning sensation. - 100% Silicone - Upto 72 hours protection - Unique formula allows it to be used with adhesive dressings and protects skin from medical adhesives - Transparent and Permeable solution - No Stinging or burning sensation - Alcohol Free - Non Cytotoxic - Quick Drying - 50ml Contact 0141 778 6017, or visit Follow:

GOJO Recognised As A Key Partner To The NHS GOJO, THE INVENTOR OF PURELL™ is proud to be a brand showcased in an official publication commemorating the NHS, entitled ‘NHS 75: Celebrating 75 Years of the National Health Service.’ This accolade demonstrates the key role played by the skin and hygiene specialist, who has now been a partner to the organisation for over 30 years. Widely used in the NHS, PURELL® is a trusted brand in healthcare facilities around the world. As a market leader of hand hygiene within the UK’s health service, it has been instrumental in helping core NHS metrics to be achieved, such as reductions in the number of healthcare associated infections (HCAIs). Its solutions encompass fast-active, effective formulas that care for skin, state of the art dispensers, and dedicated support such as the Royal College of Nursing (RCN) accredited training. Launching at the Cloisters in Westminster Abbey on 6th September 2023, ‘NHS 75: Celebrating 75 Years of the National Health Service’ is a beautifully presented hardback book that has been produced in partnership with leading publisher, St James’s House and written by a team of academics and industry experts. Exploring the origins, history and impact of the NHS, the fully illustrated publication marks the 75th anniversary of the service, and the people and policies that have shaped it. Chris Wakefield, V.P. European Marketing and Managing Director UK & Ireland, GOJO Industries-Europe

Ltd. comments: ‘The NHS is one of the country’s most recognised and cherished organisations – here to improve our health and wellbeing, support us to keep mentally and physically well, and to help us get better when we are ill. The GOJO purpose of ‘saving lives and making life better through well-being solutions’ very much aligns with these values, and it is what drives our innovation in hygiene. ‘We are extremely proud to play a major role in helping prevent infection and improve public health and are thrilled to be included in this prestigious book celebrating 75 years of the wonderful NHS.’ As well as being the ideal partner to healthcare trusts and facilities, GOJO is passionate about developing sustainable products that both clean and care for hands in a variety of sectors. These include education, hospitality, leisure, retail, catering, food processing, offices, manufacturing and more. From soaps and hygienic hand rubs that can be used repeatedly throughout a busy shift in hospitals, to specialist hand cleaners that remove tough soils from the hands of heavy-industry workers, GOJO has an effective solution to remove germs and dirt, whilst protecting skin health. Backed by a wealth of scientific expertise and specialist formulations, GOJO is committed to developing sustainable products that deliver results and maintain skin health. PURELL remains the market leader, thanks to its focus on formulation without compromise. For more information, call +44 (0)1908 588444, email, or visit


CHSA’s Half Year Report Shows Members High Levels of Compliance with Accreditation Scheme Specifications ‘Our Standards. Your Guarantee.’

The 2023 half year report produced by the Cleaning & Hygiene Suppliers Association’s Independent Inspector shows high levels of compliance amongst CHSA Accreditation Scheme members.

Scheme logo to guarantee quality.” The CHSA operates six Accreditation Schemes. They are for manufacturers of paper-based products, plastic-based

products, cotton-based products, and cleaning chemicals, for general manufacturers and for distributors of cleaning and hygiene products.

By 30 June, the Inspector had completed 83 audits, just over half the total scheduled for 2023.

During the auditing process the Independent Inspector

During the inspections approximately 1,000 labels have been checked to make sure they accurately represent the content of the packaging, guaranteeing ‘what’s on the box is what’s in the box’. Approximately 2,700 individual products have been checked, making sure they meet the specifications of the relevant Accreditation Scheme standard. For distributor members, the Independent Inspector has checked approximately 24,000 stock lines.

weight and or performance of the product. He also assesses

While the full year results for 2023 will be published in January 2024, the interim results indicate high levels of compliance. “The integrity of our Accreditation Schemes is at the heart of all we do,” explained Lorcan Mekitarian, Chair of the CHSA. “People must be able to trust the CHSA mark wherever they see it, reccognising the Accreditation Scheme logo as a guarantee of quality. The interim audit results for 2023 provide the evidence buyers need to know our members continue to maintain standards. “Our advice to buyers is to look first for the Accreditation

checks the labels contain the required information and that the product is as stated on the label. Depending on the

product, this involves checking the sheet count, width, duty,


All statements and claims are truthful.

2. Supporting evidence, such as data sheets, reports and

certificates, are available on request to substantiate all product and service claims.

3. All statements and claims are transparent. For example, it is clearly indicated if the claim applies to the product, the packaging or both.

4. All statements and claims are meaningful. For example, the term eco-friendly must be defined in relation to all

aspects of the product and substantiated across the full lifecycle.

This formal commitment to ethical marketing was developed

the member’s quality assurance procedures. For distributors

to address the growing problem of spurious, misleading and

Manufacturer and where it is not, that it conforms to the

chemicals. Typical claims that lack supporting evidence

he confirms if product is from a CHSA Accredited specification of the relevant scheme.

Committed to the integrity of the Schemes, the CHSA’s

governing Council will expel any Scheme member who,

despite being offered the guidance required to correct issues, consistently fails to conform to the relevant Scheme Standard.

Members of CHSA Accreditation Scheme for Cleaning Chemicals sign commitment to ethical marketing The members of the Cleaning & Hygiene Suppliers

Association’s (CHSA) Accreditation Scheme for Cleaning

Chemicals have signed a commitment to ethical marketing. The commitment states members adhere to four ethical principles:

unsubstantiated claims being made about cleaning

relate to the efficacy of the products and many

environmental credentials are little more than greenwashing. All members of the CHSA adhere to the requirements of the

relevant Accreditation and have signed the Association’s

rigorous Code of Practice, which incorporates the

Competition & Markets Authority’s Green Claims Code. It

means CHSA members:

• Trade ethically and sustainably;

• Provide supporting information for claims made; • Provide quality, fit for purpose products; and

• Make sure what’s on the box is what’s in the box.




Texture Modified Diets For Dysphagia Understanding and managing the nutritional needs of the elderly suffering from dysphagia, requires caterers in a care home environment to be suitably trained and skilled up in this area. Those suffering from dysphagia have difficulties in swallowing, and are likely to require a specially prepared diet. Dysphagia is reported by the World Gastroenterology Organisation to affect over 50% of all elderly patients in care homes worldwide, so a condition that most care home caterers are going to need to manage at some time. There are many causes of dysphagia including neurological conditions such as dementia, stroke, Parkinson’s disease and motor neurone disease. Individuals with head and neck cancer also commonly suffer with dysphagia. Due to the increased incidence of these diseases with age, it follows that many elderly residents of care homes are at risk of dysphagia. Those who struggle with dysphagia are at risk of choking when they eat food or drink not suited to their swallowing abilities. They are also at risk of aspiration pneumonia; this is where food or fluid enters the lungs, potentially leading to chest infections and hospital admissions. Whatever the cause of the dysphagia, affected individuals are likely to struggle with certain textures of food and drink. Initially any resident identified as struggling to swallow should have an urgent swallow assessment carried out by a trained professional such as a speech and language ther-

apist. A texture modified diet might then be needed, where food is moistened, mashed or pureed to make it safer for an individual to eat. Fluids may also need to be thickened. Tess Warnes, dietitian at food procurement specialist allmanhall has suggestions for caterers on how to provide a nourishing, safe, and tasty texture modified diet. “Given the risks associated with giving the wrong texture to an at-risk individual, care home caterers should be knowledgeable on how to create dishes with the appropriate texture, with access to relevant training. A useful source of information is the ‘International Dysphagia Diet Standardisation Initiative’ (IDDSI) , a framework which grades different textures between levels 1-7. Many individuals with dysphagia are at risk of malnutrition due to poor nutritional intake. Therefore, they may benefit from meals which are fortified with added butter, cheese and cream to increase the energy content of their meals. Adding these may affect the overall texture of the food. Consider offering texture modified snacks between meals as this is the time of day when individuals with dysphagia will miss out if nothing is available for them. Flavour is important to consider so use herbs and spices to add interest to the meal without compromising the texture. Salt can be added but be aware that too much salt can contribute to high blood pressure.”

5-Star Food Ratings Awarded to All 23 Orchard Care Homes sites

Orchard Care Homes, with homes across the North of England and Midlands, is celebrating after achieving an outstanding 5-star food hygiene rating group-wide. All 23 of Orchard’s homes have been awarded FSA (Food Standards Agency) 5-star rating, only given to businesses after careful consideration of three key criteria - how hygienically the food is handled, the physical condition of the business and how the business manages ways of keeping food safe. Specific areas analysed included cleanliness, layout, lighting, ventilation and pest control; as well as looking at processes, training and systems to ensure good hygiene is maintained. The 100% record was confirmed when the company’s Riverdale care home in Chesterfield received the latest 5-star rating at after an inspection in September. Orchard Care Homes previously achieved this group-wide validation in 2019 and repeating the feat has only been possible through a commitment to maintaining the

highest catering standards. Orchard Care Homes commit to ensuring everyone receives a varied menu with the very highest quality of food. As well as holding high preparation and hygiene standards, chefs work alongside those who have specific dietary requirements to develop a menu that suits individual tastes and needs. Jason Hunter, Catering Lead at Orchard (pictured above), commented, “We are very proud to have been recognised at the highest level by the FSA. The 5-star accolade reflects the attention to detail and high standards across Orchard’s group portfolio. We are mindful of all nutrition needs, as evidence shows that a diet rich in fruit, vegetables and cereals, and low in red meat and sugar could help reduce dementia risks. Our seasonal menus are enjoyed by all, and we take great satisfaction in delivering quality, nutritious meals.”



Food Cost Savings During High Inflation? allmanhall Make It Possible.

Taylor & Taylor, a group of family-owned residential care homes approached food procurement experts, allmanhall, looking to achieve scalable cost savings and efficiencies to support their growth. They needed to ensure no detrimental impact to the excellent quality of their food offering and their residents’ dining pleasure. Their desire was to achieve a 5% food cost saving and to ensure ongoing effective management of catering budgets and invoicing. Operationally, access to reports and insights were key, as was ease of ordering and management of stock and deliveries. allmanhall undertook a like-for-like benchmark and identified food cost savings of 11.4% - more than double the initial objective! A few months into the contract, allmanhall undertook further analysis and the real-life saving is actually 18%. On the multi-temp category, allmanhall have in fact delivered savings of 21.4% in a time of 17%+ food inflation! Proactive buy right recommendations from allmanhall will deliver an extra 2.9% saving. Protein savings and an ABL have also been proposed to drive further value.

allmanhall have implemented industry-leading catering controls technology, providing the homes with tools such as stock taking and standing orders. Central billing is also a big win, with allmanhall consolidating all supplier invoices into just one invoice per month, per home. From the start, everything has been expertly managed, and the transition has been fully supported: “I would wholeheartedly recommend allmanhall’s services to others in the care sector and I look forward to continuing to grow our offering and provide outstanding food for our residents.” – Chris Rees, Group Executive Chef Why not let allmanhall support your food procurement? They will deliver savings, reassurance and efficiencies. allmanhall will give you more time to focus on your residents and on addressing labour challenges. See the advert on this page for further details.

Turner Price Strengthens Position in Care Home Sector Though NACC Premier Partnership Turner Price have announced a new partnership with the National Association of Care Catering (NACC). The Yorkshire based foodservice provider has officially become a Premier Partner and will become an active member of the North and Midlands branches, as well as contributing at a national level. Jason Watkins, Head of Sales at Turner Price, has a long connection with the NACC and says the new relationship will further strengthen the wholesalers’ position with the care sector.

He said: “We are proud of our history of supplying care caterers, something that our business has been built on for over 30 years. Across the North and the Midlands, we service independent and care home groups, hospices, meals on wheels, rehabilitation centres and hospitals. “This new partnership with the NACC will mean we can offer more support to our existing caterers, as well as showcase our trusted service to new potential care providers. The NACC are hugely respected, and we look forward to exhibiting at the Training & Development Forum event in October and working closely with the association over the coming years.” The National Chair of the NACC, Sue Cawthray, also welcomes the

news of Turner Price becoming a Premier Partner. She said: “The NACC is delighted to welcome Turner Price as a new Premier Partner, who provide a vital contribution to the work of the Associations. This is certainly a time when we need all our partners working within Care Catering to show their commitment to the health and social care sector and we look forward to working more closely with Turner Price in the future.” Turner Price is a large delivered foodservice wholesaler who supplies over 2,500 businesses across large parts of the UK. Turner Price customers includes coffee shops, QSR operators, pubs, hotels, restaurants, schools, universities, care homes and hospitals. For further information please visit



Cutting-Edge Commercial Laundry Equipment for Healthcare Facilities Maintaining impeccable cleanliness and hygiene standards is paramount for care homes, hospices, nursing homes, and healthcare institutions. MAG Laundry Equipment, with a nationwide presence of skilled engineers, has been a trusted partner for over 10,000 care homes, offering a comprehensive range of products, services, information, and unwavering support. MAG's extensive product lineup encompasses commercial-grade washing machines, tumble dryers, ironing machines, presses, and top-quality detergents. With a legacy spanning a century, dating back to 1922, MAG has consistently evolved and refined its offerings, culminating in some of the industry's most dependable, energy-efficient, and cost-effective machines

available today. For those in search of superior washing results capable of removing the most stubborn stains, MAG Laundry Equipment is your go-to source for expert advice. Notably, their washing machines come equipped with complete thermal disinfection capabilities, a standard feature designed to assist nursing homes in not only meeting but surpassing the latest regulatory requirements. Discover how MAG can assist your care home's laundry operations by reaching out to them at 01353 883025 or visiting their website at

Forbes’ Laundry Consultants Help Care Homes Optimise Savings and Operations When looking for a commercial laundry solution, Forbes Professional stands out as a leading provider with its client-centric approach and unparalleled expertise. At the heart of their success is a consultative methodology that ensures every client receives a laundry rental solution tailored to their specific needs. Forbes Professional deliver’s comprehensive service packages with inclusive delivery, installation, commissioning, and ongoing maintenance, to ensure a hassle-free experience for care sector clients. Forbes’ consultative approach also enables them to ensure that care homes can truly optimise both savings and efficiency. By providing solutions that extend beyond the surface, Forbes empowers clients to make informed decisions that have a profound impact on their operations and bottom line. Their consultants deliver detailed calculations of cost projections, with an emphasis on the importance of whole life cost analysis. Whilst rental relinquishes clients of the burden of large upfront payments, Forbes Professional recognises that making informed decisions goes beyond looking at initial expenses and procurement or rental prices.

Their team educates clients on energy-efficient solutions, exemplified by the remarkable 70% energy savings achievable with heat pump dryers compared to standard condenser dryers. To underscore the advantages of Forbes’ strategy, their analysis for a new client recently resulted in a staggering projected running cost saving of £1,000,000 throughout the contract's duration. Forbes’ meticulous approach translates into not only cost savings but also environmental responsibility, as energy-efficient equipment contributes to a greener footprint. Forbes Professional's dedication to creating value for clients by optimising efficiency and minimising costs is a testament to their industry leadership. Choosing Forbes Professional means opting for more than just laundry solutions; it's a commitment to a partnership that prioritises specific needs, longterm benefits, and sustainability. In an era where sustainability, practicality and financial prudence are paramount, Forbes’ consultative approach and focus on holistic value, delivers transformative solutions to care homes across the UK. | | 0345 070 2335


LAUNDRY SOLUTIONS Preserving Identity and Preventing Loss: Cash's Apparel Solutions' Century-Long Legacy Cash's Apparel Solutions has been at the forefront of manufacturing woven nametapes for over a century, serving the nursing home sector and beyond. Their nametapes have become synonymous with preserving identity, preventing lost garments, and delivering personalised identity items and gifts. Preserving dignity Cash's woven nametapes provide a simple yet effective solution to labelling clothing in nursing homes minimising distress caused by lost garments, fostering an environment where residents are seen and respected for who they are. Cash's has earned a global reputation for reliability and quality. Their woven nametapes are sold and utilised worldwide, serving as a testament to their effectiveness. In addition, Cash's Apparel Solutions goes beyond their renowned nametapes. Their expertise in weaving and personalisation allows them to create a diverse range of identity items and gifts. From personalized badges to custom keyrings and promotional products, Cash's demonstrates their versatility in meeting unique customer needs. By offering tailored solutions, they

celebrate individuality, making a significant contribution to the spirit of personalisation and fostering a sense of belonging. A Century of Excellence: Cash's century-long presence in the industry showcases their enduring commitment to excellence. They have adapted and innovated, embracing modern technology and evolving customer demands. Cash's unwavering dedication to their craft and the nursing home sector demonstrates their genuine concern for residents' well-being and comfort. In conclusion, Cash's has established itself as a leader in manufacturing woven nametapes, personalised identity items and gifts. With their century-long legacy of quality, reliability, and attention to detail, Cash's continues to make a significant impact in the nursing home sector and beyond. By preserving identity, preventing loss, and embracing personalisation, Cash's Apparel Solutions truly embodies their commitment to enhancing safety, dignity, and individuality in care facilities worldwide. Visit

Commercial Kitchen and Laundry Solutions (CKLS)


Commercial Kitchen and Laundry Solutions (CKLS) are one of the UK’s leading suppliers of commercial kitchen and laundry equipment. Whether you are a small sized residential home or large scale nursing home group, CKLS has the expertise and equipment you need to keep your operations running smoothly. At CKLS, we understand that the success of your business depends on the quality of the equipment you use. That’s why we’ve made it our mission to provide businesses across the UK with the highest quality commercial laundry and kitchen equipment available. We work with only the best manufacturers in the industry to ensure that our customers get the most reliable and efficient equipment possible. Our commitment to our customers doesn’t end with the sale of our equipment. At CKLS, we know that maintenance and repairs are crucial to keeping your equipment functioning at its best. That’s why we offer a full range of maintenance and repair serv-

ices to our customers, including emergency repair services available 24 hours a day, 7 days a week. We believe that our success as a company is measured by the success of our customers. That’s why we’re constantly striving to provide better products and services to help our customers achieve their goals. We’re proud to say that our commitment to excellence has earned us a reputation as the goto provider of commercial laundry and kitchen equipment in the UK. So, if you’re looking for reliable, high-quality commercial laundry and kitchen equipment, look no further than CKLS. With our extensive range of products and services, we’re confident that we can help you find the right equipment to meet your needs and keep your business running smoothly for years to come. Visit our website, contact by phone on 01200 411914 or email at


FURNITURE AND FITTINGS Mr Trax Curtain & Blind Solutions Blueleaf Launches New Bedroom Range with Faster Delivery Times

Mr Trax Curtain & Blind Solutions aims to provide a first class service across a wide range of products and bespoke fittings thanks to its two decades of experience, with many previous clients in the care sector. Mr Trax has a range of NHS compliant fabrics for use in care homes, including ‘blackout’. They can supply and fit a wide range of flame retardant curtains and blinds in various fabrics to be made to your sizes and fitted using heavy duty fittings and rails. Curtains can normally be made and installed within four weeks and blinds in two weeks.Fire retardant blinds on heavy weight systems are readily available and can be manually controlled or electrically operated. They also have antimicrobial options as well all at varying prices all normally available in two-three weeks. Faster times are available on some products. The company is affiliated with Checkatrade where you can see customer reviews, including this recent

comment: “Douglas did a fantastic job fitting our shutters and curtain rail. He even fitted an extra rail for us which we had bought ourselves! Friendly and efficient service, plus great looking results. Very pleased would definitely recommend!” Based in Hailsham, East Sussex and owned and run by Doug and Carol Coe, the firm also provides a number of corded and motorised options for blinds as well as curtains, and offers a comprehensive range of shutters. Doug says: “We stock two ranges of silent gliss corded curtain tracks and two ranges of silent gliss uncorded curtain tracks the fitted prices for which are available on this website. All of the aluminium silent gliss tracks stock can be shaped and fitted into bay windows, as can some of the poles. We also have ready access to many more ranges of both tracks and poles, most of which we can get in one working day. “To read more of what our customers say about us please do look us up on Checkatrade:” Call now to speak to one of our team on 0800 3345114 or 07968 242004, email us at:


approach, and the feeling of shared ownership, can be a significant benefit in making the resident feel comfortable from the start. The choice of eight pre-designed schemes – carefully created by a team of visionary designers who specialise in care design – also significantly eases the buying process, and ensures the rooms are compliant with industry regulation and entirely fit for purpose. It takes the burden of responsibility for the interior design away from the care home manager and puts it into the hands of experts more skilled in the role. Ellen Brown, Sales and Marketing Director of Blueleaf, says Stock 7 is yet another example of how Blueleaf, the nationwide business that helps care the business is delivering on its mission to help care homes deliver better outcomes, has launched Stock 7, home providers deliver exceptional outcomes: “With an updated range of bedroom refit solutions that can Stock 7 we are giving care homes a refurbishment be delivered quickly from UK stock to help care option that offers a fast turnaround, comprehensive providers avoid the cost of empty rooms. styling, and a quick return on investment. The new range comprises eight different bedroom “Whether a care home is looking to refit an individschemes to match different tastes and budgets. They ual room to welcome a new guest, or is undertaking a include not only beds and mattresses, wardrobes, and home-wide refurbishment programme, we have the other associated furniture, but also matching curtains, quality designs to reflect your brand and the quality soft furnishings and linen. The schemes also include of care you provide.” ancillary items such as crash mats and overbed For more information, visit: tables. Paints and finishes are also recommended for each of the designs. The launch of Stock 7 addresses one of the principal issues that every care home faces – the need to maintain 100% occupancy levels wherever possible. Rather than having to wait up to three months for a new suite to be delivered, Stock 7 can be delivered and installed within seven working days, anywhere in the UK. If time and situation permits, the speed of delivery enables a care home to consult with the families of a new guest and the guest themselves on the style and colours that would suit them best. Taking an inclusive

Alpha Furniture Alpha Furniture are well suited to projects of all sizes, from refreshing a couple of bedrooms to a full fit-out of all areas in a new or refurbished home. We are also able to help propose designs, or put you in touch with experienced interior designers. And if you can’t find exactly what you’re looking for, send us a picture and we will almost certainly be able to quote for an identical or similar style. We are fully committed to supplying high quality contract furni-

Rosehill Furnishings Rosehill are proud to have a long-standing history within the furniture industry. It’s their unique history and knowledge of the market which sets them apart from the rest. They’re committed to quality, and their standards have continued to excel over the last 40 years. The expert team at Rosehill understand the market and can tailor

ture products at great value with excellent service. Once again we have been able to add many new items to our range of durable quality furniture to make this the most comprehensive Care Home Furniture Direct website to date. In these financially testing times we have excelled at bringing customers high quality products at the very best value. To cope with raw material price fluctuations we regularly review our prices to ensure we remain competitive, passing any savings on to you quickly. As ever, quality products and attentive service remain our top priorities. See the advert on this page for further information. your order to suit your exact requirements. With over four decades experience in the industry, you can feel at ease knowing that you’re in safe hands. They take pride in the quality products they supply which are built to last, while also being great value for money. Rosehill have experience working with healthcare organisations who require durable and comfortable seating for their patients and staff. Rosehill specialise in seating and tables for care home lounges, dining rooms, visitor and waiting rooms, wards, staff rooms and FF&E packages. Options include bariatric seats, anti-microbial vinyl and fabrics for hygiene and infection control, high back chairs with head support and armchairs.

Product Highlights • High back chairs with head support and wingback models. • Chairs which have been tested for bariatric use. • Their upholstered chairs can be supplied with antimicrobial vinyl and wood finishes for hygiene and infection control. • Models are available with arms to assist people getting up and down from their seat. • Made to order products in a huge range of colours and finishes to fit in with your existing décor. • Lounge chairs, side chairs and coffee tables, which are designed to enhance your communal areas. • Dining chairs and armchairs with stylish and durable tables in a range of shapes and sizes. • Bedroom furniture with fitted items in high quality finishes. • Outdoor furniture and benches. • Complimentary breakout, modular and office furniture for staff areas and receptions Their furniture is available in a variety of styles and is designed and manufactured to help you provide a safe and comfortable seating option for your staff, patients and visitors. Their range is high quality and built to offer great comfort, and durability for furniture that lasts. Browse their wide range of furniture for your care home, clinic, ward or waiting room online at, or call 0161 485 1717 to request a brochure or discuss your requirements with their helpful sales team. Visit www,



CCP Contract Furniture

CCP is an established independent supplier of products and furniture to the healthcare and leisure contract markets. CCP is proud to offer excellent customer service and where required we can offer an initial consultation to understand your exact needs. We can offer design ideas too. Visit to see our standard portfolio of dining room, bedroom, lounge, reception and occasional furniture. We also supply a full range of additional items including profile beds and mattresses and can supply all your sundry items including a full

range of towels, bedding and table linen. If you can’t see what you need on our website... tell us what you need & we’ll send you some ideas. If we don’t stock it... we’ll source it If we can’t source it... we’ll make it If you are looking to refurbish, update or require a full turn-key package for a new build than look no further than CCP. We are proud to offer quality products at competitive prices with delivery available throughout the UK. T: 01423 359242 :

Skopos Fabrics, Meeting the Requirements for Caring Interiors Each year Skopos launch new collections, developed specifically with Care interiors in mind. In time for Care Show 23 Skopos will be launching 2 new collections aimed to provide a Boutique, relaxed feel for Caring interiors. Chamonix Deuxieme, a collection of 38 upholstery fabrics, includes our most popular designs, Slalom, Orelle and Marmotte, in a fresh new palette, offering an antimicrobial, impervious solution for Care home furniture fabric and hospitality settings. Alongside this collection we will be showcasing our new print, Treehouse. This collection evokes a whimsical, enchanting mood in an uplifting colour palette of brights and elegant neutrals, perfect for bedrooms or public areas. Designs, Milly (graphic petal), Eve (floral)and Guinevere (paisley) all bring something different providing choice for customers for cushions, curtains, bedding and upholstery and work well with Skopos’ accent plains. Skopos can offer a fabric-only service or a full serv-

ice; with site measure, product manufacture and installation. The Skopos team produce approximately 25,000 made-up items each year, including bed-throws, cushions and pairs of curtains, all manufactured by a highly-skilled team of machinists, cutters and pattern makers; items that are delivered and installed into different contract environments. As with all Skopos prints, customers are able to order designs across base-cloths for upholstery, curtains and bedding. Qualities include waterproof upholsteries, velvets, drapery linen-effect qualities and blackout/dimout fabrics. Skopos also offers a Bespoke design service, for statement interiors that require something different. Our design team will work alongside you to develop ideas which can make your caring interior personal, branded and unique. For samples of any of our collections



DEMENTIA CARE Music Charity Inspires Staff Rise & Shine Game Promotes Mobility and Wellbeing Working In Dementia Care with New Free Resource A music charity with more than 25 years’ experience of working with care staff has released a new, free resource to inspire and encourage the use of music in dementia care. Music as Therapy International is a UK-registered charity which believes in the power of music to strengthen care. For more than 25 years they have worked alongside people on the frontlines of care, offering training and support to help them introduce and embed music into the care they provide. The charity is now sharing a free resource for caregivers of people living with dementia, in the hope it will inspire and encourage them to introduce music into their day-to-day care routines. The charity’s director, Alexia Quin OBE, said: “There’s a wealth of research which evidences the proven ways music can have a huge positive impact on the lives and wellbeing of people with dementia. As well as reducing agitation and distress, music can join a fragmented existence together, giving people a sense of who they are in the here-and-now and offer them ways to connect with those around them. “Caregivers tell us that incorporating music into their caring relationships not only benefits the person living with dementia, but makes a positive difference to their own well-being. That said, it can feel daunting, given a lack of time, resources and confidence. But it can be simpler than you think. “This new resource is an accessible introduction for people who are interested in using music in the care they provide. With simple prompts, tips and guidance on what to look out for when using music, we hope we can inspire caregivers to give it a try – and see for themselves the impact it can have.” The free resource, titled ‘Be inspired: The role of music in dementia care’ is designed to help readers explore the role music can play in the care of people living with dementia. It includes ideas, questions and inspiration for choosing the right music to use, as well as things to look out for to help make the most

of any shared musical experiences. The content of the booklet has been created as part of the development of a new online training course – titled ‘Music Helps’ - that the charity is aiming to launch later this year. Music Helps is an online training course created specifically to help caregivers working with people living with dementia. The interactive four-hour course comprises five chapters offering guidance, videos, exercises, and resources to give caregivers an understanding of the role music can play in the care they provide, whether at home or in a residential setting. Music Helps has already been developed and run with caregivers in India for over 12 months. The strong feedback from among more than 100 caregivers who have enrolled onto the course includes 100% of participants saying what they learnt from Music Helps has helped them get to know the person living with dementia better, and 97% feeling it has helped their own well-being. Anyone interested to learn more about the role of music in dementia care can view and download the new resource for free from the charity’s website, where they can also register their interest to be one of the first to gain access to the Music Helps online course when it is launched. For more information, please visit

In an effort to combat the nationwide issue of reduced mobility among senior citizens, an exciting game called "Rise & Shine" is making waves in healthcare and social care communities. Developed with the goal of encouraging physical activity in elderly individuals, this innovative game consists of 30 uniquely designed tiles, adorned with playful illustrations by renowned artist and sculptor Bob Olley. The game is designed to be played in group settings, with healthcare staff identifying participants who would benefit from engaging in physical activity. After receiving their tiles, participants join in activities suited to their needs, such as chair exercises or walking. Once the activities are completed, tiles are placed into the

"Rise & Shine Post-box." As the game progresses, a draw determines the winner, who receives a small prize. Rise & Shine has been trialled successfully at Sunderland Royal Hospital and South Tyneside District Hospital. Feedback from both patients and staff has been overwhelmingly positive, with improvements in mobility and morale noted among participants. By incorporating Rise & Shine into their routines, caregivers and healthcare providers can play a crucial role in keeping our elderly community active, engaged, and mobile, ultimately enhancing their wellbeing and independence. or see the advert on the front cover.

The Well-being Suite The Well-being Suite was carefully designed to promote well being, foster connection and enhance engagement within a care facility. The innovative suite brings people together enhancing overall wellbeing – sharing enjoyment, nurturing a sense of belonging, creating friendship and cohesion. Unlock cognitive potential with a vast range of activities crafted to stimulate these abilities, engaging minds and maintaining mental agility. These activities foster memory retention, attention span and critical thinking skills. As well as allowing the residents to unlock their creativity and imagination, the activities give a sense of accomplishment, boost self

esteem and nurture personal growth. The Well-being Suite promotes social interaction, allowing residents to engage in group participation – sharing enjoyment, building connections, nurturing a sense of belonging, friendship and social cohesion. Activities have been designed to range from cognitive stimulation, creativity, multi sensory engagement and emotional well being. Guided breathing exercises, expressive art therapies and virtual nature journeys provide moments of tranquillity and emotional respite for residents. See the advert below for further information.

Top tips for decorating care homes

can appear as a step up or down – as this can be perceived as a hazard, so ensuring the flooring is a consistent tone is therefore crucial.

Other areas of consideration

Alongside critical surfaces, the furnishings of care homes should also be taken into account. They should contrast with critical surfaces so they can be quickly identified. Plus, furniture in a range of shapes and sizes helps increase the residents’ independence: variety provides choice and offers more options to suit needs and preferences.

Lighting should also be a consideration. With residents spending much of their time indoors, it is vital that lighting chosen helps stimulate and mimic sleep-wake cycles. Good lighting is also important in helping residents identify spaces and enjoy their everyday routines and activities, as well as reducing glare and shadows that can cause confusion.

The perfect paint

While the choice of colours is critical to the wellbeing of residents with dementia, it is the type of paint that keeps the surfaces in the best condition for longer.

Every September, people from around the world come together for World Alzheimer’s Month to educate people about the disease and how to care for those affected, all while challenging the stigma surrounding it. Andrew Cleaver, National Sector Manager for Healthcare at Dulux Trade, explains how designing care homes correctly can improve residents’ quality of life.

There are over 17,000 care homes in the UK1 and according to studies by building and construction market researchers AMA, “the demand for additional capacity within the care home market is likely to start rising again within the next couple of years2”. To support residents living with dementia, it is important that those developing or reinvigorating care facilities know the key design concepts that can aid wayfinding and independence.

Colour is critical

While there is no right or wrong way to colour a healthcare setting, the shades used need to be carefully selected to ensure that critical surfaces – walls, doors, floors and ceilings – are all easily identifiable. This means choosing colours that are all 30 light reflectance value points apart. For example:

Main walls

Soft, calm tones should be used on main walls. The calm hue of the Dulux Colour of the Year 2024, Sweet

EmbraceTM, is a prime example. It is a subtle, serene standalone shade that makes bolder tones used on other critical surfaces stand out.

In addition, the Colour of the Year was launched alongside three complementary palettes. For bedroom and living spaces, look to the soft blues and greens in the Calm palette (such as Serene Waters or Fresh Foliage) that can help to create a positive, soothing environment for residents.

The 2024 Colour of the Year, and the shades in its corresponding palettes, can be selected for products across the Dulux Trade range of paints. This means that no matter the project, there is a paint and colour suitable for it.

Feature walls

Feature walls should not just be added for visual interest, but to also aid wayfinding. Using more saturated hues – such as the warm terracotta and sand colours in the Warm palette, or modern ochres and lilacs in the Uplifting palette – at the end of corridors, behind kitchen serving areas, or at the front of the living room will act a clever visual prompt and help visually zone areas. A variety of these colours can also be used to visually differentiate each storey of a care home.


Bolder shades should be used on doors to make them more obvious against the softer tones of the walls. The deeper blues and greens in the Calm palette such as Sapphire Salute or Neptune Seas contrast well with Sweet Embrace™, while also remaining tranquil and easy on the eye. On the other hand, staff-only doors and supply cupboards should be painted in the same colour as the walls, so they blend in, and limit prohibited access.


Floors are also considered a critical surface, and the design of these is just as important as the walls enclosing them. High sheen should be avoided, as it can make surfaces appear slippery, and reflect light, which can create confusing shadows. Bold patterns and stripes can also be disorientating, and make the floor feel unstable. In addition, contrast between flooring in one room to the next

When designing or redeveloping care facilities, consider a durable paint that will stand the test of time, and limit the disruption caused by potential future redecoration work. The recently reformulated Dulux Trade Diamond Matt is compliant with BS EN ISO 11998 Class 1 and BS 7719 Class C and can withstand 10,000 scrubs (the equivalent of five hours non-stop scrubbing). It also delivers additional resistance to oil-based stains, such as food or cosmetics, to help stop stains from being absorbed into the surface, making them easier to clean.

Healthcare environments could also be decorated with antibacterial paint. In such busy environments, fingers, liquids and vapours can often come into contact with walls, which can encourage the spread of germs. Reduce this risk by using a paint such as Dulux Trade Sterishield, which inhibits bacteria and reduces population of MRSA and E.coli, and, when combined with appropriate cleaning practices, helps achieve a more hygienic environment.

For more information about the Colour of the Year 2024, please visit en/colour-of-the-year-2024

For further information about designing for dementia, please visit:

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PRODUCTS AND SERVICES C&S Seating Ltd C&S Seating Ltd have provided postural control equipment to residential homes, hospices, medical equipment services and NHS trust hospitals nationwide since 1991. With 9 different sizes of T-Rolls and Log Rolls, in a removable and machine washable Waterproof Titex or Soft Knit material. These rolls are used to control posture and position of the body in either supine or side lying. Our Knee & Leg support wedges are available in 2 sizes. C&S Seating Ltd is the sole manufacturer of the Alternative Positioning Support – also available in two sizes, which has removable side cushions and middle pommel for when more control of the abducted lower

limb is required. Our popular and vibrant range of Soft Knit covers in a choice of 5 colours, provide a softer alternative, ideal for the colder seasons and are designed to fit snug over our waterproof rolls for maximum protection and comfort. Contact us on 01424 853331 or visit to request or download a brochure, pricelist or order form, request an individualised quotation, speak to an advisor or to place an order. See the advert on page 6.

Make First Impressions Count with Major Plants

Major Plants Limited specialises in providing costeffective and visually striking hanging basket maintenance services. This means we design plant arrangements to suit your business, using a combination of hanging baskets and window boxes.

We know that busy carers have enough work to do without trying to remember whether the flowers have been watered, fed, or tidied up. Calling in the experts like Major Plants Limited means that you can get on with your premises while we ensure that outside, your plant arrangements and presentation never let you down. Besides our regular floral display services, we also offer a full package maintenance plan for your grounds and gardens. Whether you are seeking an alternative quotation to compare with an existing supplier or are looking at external flower arrangements for the first time our flexible agreement and personal service will give you a piece of mind reliable support for your business. Please get in touch! 0800 111 4014 – Or see the advert on page 15.

HipSaver Soft Hip Protectors Consort Claudgen Introduces Wi-Fi

HipSaver Soft Hip Protectors protect the elderly and disabled people from fall-related hip fractures. Designed to protect elderly people from fall related hip fractures, HipSavers are a leading brand of soft hip protectors. Used in the NHS since 2002, HipSaver Soft Hip Protectors are user friendly, affordable and cost-effective personal protective garments. Soft, comfortable, effective and compatible with incontinence protection, HipSaver Soft Hip Protectors are perfect for use in care homes and by elderly people living independently. HipSavers should be worn day and night for 24 hour protection and especially during physical and recreational activities, when accidental falls, slips and trips can lead to hip fractures. Available as comfortable underwear or long casual

pants in several sizes for men and women, HipSavers feature soft protective airPads permanently sewn into the garments over the hip areas prone to injuries and fractures. HipSaver TailBone models have an additional protective airPad over the coccyx on lower back for protection during swaying, accidental knocks, bumps and backward falling. Machine washable at high temperature and tumble drier friendly, HipSavers are practical, hygienic and durable. HipSaver Soft Hip Protectors - affordable protective garments for the elderly and disabled people! For more information see the adverts on the front cover and page 3 or contact Win Health Medical Ltd 01835 864866 -

Yeoman Shield Fire Door Services Fire Doors are an imperative part of fire safety and are considerations of the design and maintenance of any building, but especially residential. Article 17 – RRFSO states fire safety provisions (includes fire doors) must be maintained in a suitable condition and working order. Yeoman Shield’s Fire Door Services can help to take the guess work out of fire door maintenance by providing fire door inspections, condition reports, remedial work and fire door installation all carried out by FDIS and/or FIRAS accredited team members Having a good maintenance routine will dispel some needs of fire door replacement therefore being more cost effective. The implementation of Yeoman Shield Fire Rated Door Protection products can also be in the long term

financially beneficial by halting impact damage from the start eliminating many repairs in the future and again will extend door lifecycles. Installing Yeoman Shield door protection products such as, door protection panels, door edge protectors and PVCu glazing bead units will not affect the integrity of the fire door as all products have been tested, in situ, to the current standard required. Vulnerable frames and architraves can also be protected from impact with Yeoman Shield to prevent dangerous splintering and splitting as well as abolishing the time-consuming, repetitive need for repainting. For a complete repair and protect service contact the team today or visit or see the advert page 10.

EAIS - The Ideal Solution

EAIS is a leading Manufacturer and Supplier of storage and transportation products supplied both to the Foodservice and Healthcare industries. Proud to be based in King’s Lynn, Norfolk we are renowned for our innovation and ability to offer solutions which not only meet the customer’s demands, but their expectations as well. Whether you are looking for food storage shelving, racking systems, trolleys and fabrication, or maybe its healthcare shelving and medical trolleys or even

Wippet For Care Wippet For Care is the simplest and most versatile way to procure everything you need for your care home. Wippet is your gateway to fair prices from known and trusted suppliers. Wippet is not a supplier, we have sourced many different suppliers onto our platform. Any healthcare business, small or large, can buy from Wippet. At Wippet, our purpose is to provide fair market prices to all care operators. So, we have pre-negotiated prices from known and trusted suppliers to the care sector giving instant savings across your purchases. Our platform and 3 unique services, designed by care procurement specialists, Club, Partner and Fuse are adaptable to the smallest and largest care operators. - All suppliers routinely, independently checked and vetted. - Care procurement specialists negotiating with suppliers on behalf of our customers. - Bolt-on functionality and additional services as you need them. - More than 50 suppliers and 50,000 products and services already available. - One login, one basket, one invoice.


bespoke design products. With the combination of our ability to hold vast stocks of our key product lines, combined with our hugely experienced and award winning customer service it has made EAIS the number one choice within the Industry. Why not put us to the test and let EAIS become your Ideal Solution? Contact our sales department on either 01553 765205 or See the advert on page 13 for details.

Wippet Club is our core service offer, we provide the power and technology to make extraordinary prices accessible to all our registered and approved customers. Our ongoing commitment to work with suppliers negotiating fair prices for you is what we do best.


Through Wippet Partner you will turbo-charge your procurement with support from our care procurement experts as and when you need it. From simple benchmarking, via our range of suppliers and partner affiliations, to multiple category tenders. Using the Wippet platform technology to manage your procurement projects more efficiently allowing you to focus more time on other areas of your business.


Wippet Fuse is the simplest, yet most powerful, purchasing platform for care. Take your procurement to the next level with powerful technology that brings you P2P functionality at a fraction of the cost. Register to gain access to our 3 services and improve all aspects of your procurement. Find out more and register today at: or see the advert on page 8.

Enabled Heaters to LST Range Consort Claudgen's innovation in the electric heating industry takes another leap forward by introducing Wi-Fi-enabled heaters to their low surface temperature (LST) range. These cutting-edge heaters offer unparalleled convenience and efficiency. The heaters connect directly to Wi-Fi, enabling users to control heating through the digital control panel on the heater or via the Consort Connect app. With a comprehensive 7-day timer, which allows 24 individual heating periods per day, and features such as a lock function, open window detection, and custom automation, users can tailor their heating needs to their preferences. Adding to the ease of use, users can view the ener-

gy consumption statistics of all connected heaters, providing insights into usage patterns and potential savings. The LST heaters with Wi-Fi and occupancy sensors have a self-learning control ability. They utilise in-built occupancy sensors to detect and learn a user's weekly presence in a room, creating an intuitive heating schedule. When the space is unoccupied, the heater conserves energy by switching to a setback temperature or frost protection mode. BIM (Building Information Modelling) objects for the heaters are available for download from Consort's website. 01646 692172 | | or see the advert on page 19.

Exclusive Antimicrobial Scrub Technology by Grahame Gardner and Micro-Fresh® The range, exclusive to Grahame Gardner, incorporates cuttingedge technology Micro-Fresh® to help keep healthcare workers safe whilst maintaining unrivalled comfort. The garment fabric, which is 65 per cent polyester and 35 per cent cotton, is incorporated with innovative Micro-fresh® technology at point of manufacture. The antimicrobial technology not only kills 99.9 per cent of bacteria beyond 50 washes but is also proven to reduce the spread of human coronavirus by 99.2 per cent. With wash resistant antibacterial protection, MicroFresh® also boasts odour prevention, providing longer lasting freshness for the wearer. The scrubs are hypoal-

lergenic, gentle on skin and vegan friendly. The exclusive scrubs are available in two fits – unisex and female – the scrub top is available in six colourways: Oasis, Navy, Eau de Nil, Bottle, Smoke Grey and Blue 18 each with a classic contrasting white trim, the trousers are available in core colours Navy, Bottle and Black. Grahame Gardner also offer all six scrub colours in their Made to Order range with a bespoke choice of trim colour. The scrub top design features multiple pockets, including two waterproof chest pockets and a wearers right hand hip pocket, which also has a pen divide and an elastic loop for a clip-on hand sanitiser. The trousers have a drawstring waist, and also side and a back pockets. The range is exclusively available to purchase here: microfresh-scrubs.html See the advert on page 7 for further details.

Cutting Operating Costs & Lowering Carbon Emissions In One Move The growing trend for selfcontained single-room bed spaces, including either en-suite bathrooms or preferably a wetroom, which not only make the most of smaller spaces but is a practical solution for people with restricted mobility, is driving daily demands for hot water in care homes. Heating the water for more than 17,000 residential care and nursing homes in the UK, their estimated 400,000 residents and a further 750,000 staff means the sector’s energy demands for this service alone are considerable and potentially a key contributor to both operational costs and carbon emissions. Understanding and addressing hot water generation should therefore be an important part of a care home’s daily operation, especially if the sustainability of the care home environment is being challenged. Adveco Live Metering of the hot water demands of a building is a quick, non-invasive, and extremely cost-effective means of gauging needs. It also provides application design which enables owner/man-

agers to develop realistic and sustainable development strategies which deliver active results today with low to no impact on ongoing operations. Unless a new build, which will be electrical-based, most refurbishments will look to either improve on existing gas systems or aim to completely replace them with electrical alternatives, typically heat pumps and/or direct-electric heating. This comes at a cost, in terms of capital and especially operational expense, but does reduce carbon emissions. Solar thermal can help further reduce carbon, but crucially also reduces the expense associated with operating on both gas or electric, reducing annual energy requirements by typically 30% although it could be more. With a less than 10-year return on investment now possible, solar thermal, as a proven renewable should be on any list of net zero technologies being considered as part of a care home’s sustainability strategy. or see the advert on page 5.



Lotus Care Technology The NurseAlert pressure mat has been one of the most successful floor pressure mats due to it being non slip and carpeted which makes it feel very natural under a residents foot. Designed to combat the problem of residents who are inclined to walk undetected, The Nurse Alert Mat can help protect residents especially at night that are at risk of falls and accidents. This Nurse Alert Mat can be placed typically at the bedside or at the door threshold and plugged into the call socket of the Nurse Call system or the mobile Floor Sentry Monitor. It can then alert staff for example before the resident is up and about, sounding the alarm with a small amount of pressure thus enabling staff to investigate. Need to add a pear push lead in the same call point then add a 2-1 adapter

In addition The Floor Pressure Mat has a heavy non slip backing, It comes professionally sealed so can easily be cleaned for liquid spills and is fully serviceable. And carries a 12 Month guarantee Lotus Care Technology Ltd have many other fall saving devices that can give you peace of mind whilst caring for this at risk of falls. Having many years of experience in fitting and maintaining Nurse Call Systems helps the guys at Lotus Care Technology understand that every home is different and has different needs. They can specify not only the best system for the environmental factors in the home but also take into consideration the best products that will make your carers and nurses jobs that little bit easier. Visit our NEW WEBSITE at for details.

Frequency Precision - Sensors and Pressure Mats to Monitor Those in Care Technology has made people more connected with the world around them and the revolution in assistive care devices has made it possible for the elderly to spend their last years in a comfortable and familiar environment. These devices have also made it easier for home carers to provide quality care for their loved ones while managing their own lives. They allow you to care for your elderly whether they are travelling in the city for errands, staying alone at home, or staying in the same home as you. They are also helping nursing homes provide better care for them with discrete monitoring and quick responses to emergencies.

If you’re looking for these kinds of assistive care devices for your loved ones or nursing home, Frequency Precision produce some of the best systems available to help you with elderly care and mobility monitoring, ranging from bed, chair and floor sensor mats through fall monitoring and GPS tracking to fully integrated nurse call plug or wireless systems. Phone: 01837 810590 Email: Website:

Nurse Alert Mats Designed to combat the problem of residents who are inclined to walk undetected, the Nurse Alert Mat can help protect residents especially at night that are at risk of falls and accidents. When connected to a Nurse Call system or the mobile Floor Sentry Monitor it will then alert staff, sounding the alarm with a small amount of pressure thus enabling staff to investigate.

• Nurse Call Systems • Fire Alarm Systems • Door Access • Staff Attack • CCTV • Infection Control • Dementia Care • Electrical Contracting

In addition The Floor Pressure Mat has a heavy non slip backing, It comes professionally sealed so can easily be cleaned for liquid spills and is fully serviceable.



NURSE CALL AND FALLS MANAGEMENT Your Fall-Encompassing Care Solution: How Vayyar Care is Shaking Up the Sector There are plenty of reasons why 17 local authority care homes (at the last count) have embraced a new approach to data-driven care. But two stand out: ensuring rapid response to resident falls and accurately assessing risk in order to prevent falls from happening. Achieving those long-standing goals has been made possible thanks to two types of transformative technology: cutting-edge radar-on-chip sensors and a new generation of connected care platforms capable of analyzing reams of behavioural data and generating actionable insights that enhance outcomes.

FAILSAFE FALL DETECTION The first of those technologies is Vayyar Care. The solution, produced by the world leader in 4D imaging radar and distributed by installation and support experts Panacea Healthcare Group, provides 24/7 monitoring – even in pitch darkness and steamy bathrooms. The sensors deliver instant, exceptionally accurate and fully automatic fall detection without the resident having to push a pendant button – which they might have failed to put on that morning. Crucially, Vayyar Care ensures the right balance between the detail that care providers need and the dignity residents demand. Less intrusive than video cameras and more precise than acoustic monitoring, it provides full visibility while respecting personal privacy. As Natasha Corness, TEC Innovation Lead and Essex County Council, puts it: “Vayyar gave us the opportunity to have a non-intrusive way of monitoring our customers across Essex and maintain dignity and respect. It was-

n’t a camera that was monitoring them, you don’t have to remember to put on a pendant alarm. I’d definitely recommend Vayyar Care to other councils because we believe this technology is the future.”

FORWARD-LOOKING FALLS MANAGEMENT Care providers don’t want only to prevent long lies. They also want to mitigate fall risk. That’s where connected care platform providers such as Anthropos come in, providing advanced software that pulls in data from a range of smart devices in order to reveal exactly what’s going on with every resident. Vayyar Care is at the core of the Anthropos ecosystem. “We wanted a device that we could easily integrate with in our platform, because we need to have a device that we can trust the data that it provides. That is what Vayyar did for us. It’s almost the equivalent to being there with your client 24/7, when no-one is there,” explains Frances Morrison, Chief Customer Officer at Anthropos Digital Care. The combined offering’s activity tracking features show where residents are in their suites over any defined period, highlighting risk factors including loneliness, disturbed sleep and higher-than-usual bathroom usage, all of which increase the likelihood of falls. “It’s pretty impressive technology. I would definitely recommend the system to any care home in the country. It is definitely a life-saver,” says Michelle Wood, Care Home Manager at Dryfemount in Lockerbie. To find out more about how Vayyar Care and Anthropos can enhance resident safety, reduce caregiver workload and support your organisation’s digitisation journey, email

Silent Running - Tranquility in Care Homes Blaucomm Ltd - Telecommunications & Networks Quiet and calm care homes ensure that residents are able to live in a more relaxing and pleasant home environment. Similarly, carers and staff find that they too benefit from reduced stress when working in a home where noise levels are kept to a minimum. Modern Nurse Call systems can incorporate a number of methods to reduce their impact in a care home. These include zoning whereby there are separate alarm types used depending upon the location of the call. In these circumstances, dementia sufferers and those vulnerable to noise can be located in one “zone” whist less vulnerable residents live in an alternative “zone”. Each “zone” can operate different call tones, warning lights or other methods to alert when help is required Reducing noise levels is essential to create a tran-

quil environment for residents. Pagers have been around for many years, are a relatively simple and cost-effective measure in reducing the levels of noise, and can be added to most Nurse Call systems. Smart Mobile Devices are now becoming more commonplace for care home staff and hold a variety of apps for care planning, e-medication, etc. Many Courtney Thorne clients are now utilising the “Go” app with their Nurse Call system. With the “Go” app, nurse call alarms are delivered immediately and silently straight to the handsets, alerting the individual carers to all Nurse call alarms without creating any general alarm sound and rarely disturbing the rest of the residents in the home. For more information email us at: or see the advert below.

Blaucomm’s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software, which delivers the alerts straight to the care staff who need them. Care homes are rapidly introducing smartphones for digital care planning and eMar - now, the same devices can be used to receive the nurse call alerts they need for the residents under their care. Furthermore, Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans. This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance. The best part is that Blaucomm NMS links into

your existing nurse call system - we work with all major brands such as Aidcall, ARM, Courtney Thorne, C-TEC, ENS, Intercall, Medicare, SAS and TeleAlarm. Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions. Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm NMS: “We find Blaucomm is a genuinely fantastic company with a reliable product. "We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!” To find out more about Blaucomm NMS, visit See the advert on the front cover for more details.


NURSE CALL AND FALLS MANAGEMENT Arquella - Connected Technology, Connected Care ARQUELLA, a leading care technology provider, offers solutions to enhance the quality of care in nursing and residential homes across the United Kingdom. Arquella is passionate about making a difference in the quality of care provided to nursing and residential homes across the United Kingdom. Through the power of technology, we have developed cutting-edge solutions that are accessible and supportive, putting people at the forefront. As part of a nationwide initiative driven by a £25m UK government funding pledge to enhance the quality of care and support individuals’ independence, Arquella is proud to be at the forefront of the digital transformation in the care sector. Falls in care homes are a significant concern in the UK, with residents three times more likely to fall than older people living in their own homes. Arquella’s innovative solution, Arquella Sense, utilising sensor-based technology, and Arquella Call, a digital nurse call system, will improve reactive care and reduce risk. Arquella Sense uses discreet wall or ceiling-mounted sensors to monitor fall risk behaviour 24 hours daily,

Medpage Falls Management Products Medpage Limited has been at the forefront in patient care product innovation for almost four decades. During this time, we have invented alarm clocks to wake deaf people, monitors for people with epilepsy to detect night-time seizures and alerting carers by radio pager, Calendar Clocks with memory prompting for people with dementia, bed and chair leaving alarms with pager warnings for a carer, and a vast array of electronic sensors. Our philosophy is always to produce products that people can afford, not just dream of. Certainly, the way world has been for the past few years that philosophy makes more sense today. Our latest range of bed and chair sensor alarms for example, cost a fraction more than they did 10 years ago. Mainly due to the good old microprocessor replacing a bucket load of analogue components. Does anyone remember op-amps and tran-

alerting carers via mobile handsets. The technology aims to intervene before falls occur, increasing safety and providing a cost-effective solution to cumbersome mats. Arquella Call is an app-based digital nurse call system that delivers in-depth digital records and future-proof functionality. It integrates seamlessly with other software applications, offering actionable data to help shape care delivery and adjust staffing levels. Arquella is at the forefront of a digital transformation revolution in the care sector. Technology is more important than ever in providing insights and actionable data to inform decisions and improve lives. For more information about Arquella’s products and how they can benefit your care home, please call 0333 242 7505 or visit their website at

sistors? There are close to 100 Medpage branded products to aid care of people who may be; a falls risk, live with epilepsy, suffer from stroke, are a full-time carer, professional healthcare worker, living with dementia. Our products are designed, manufactured, and distributed governed by an audited quality management system. You can trust us to delivery on every count. People generally these days are not so concerned with the past, mainly what can we have today and what could we have tomorrow. Simple answer. Today you could visit our website and explore the vast array of Independent Living Aids, Hospital Discharge Patient Home Support product packages, Domestic and Professional Carer Support products. Better planning today will bring better outcomes for tomorrow. Take a look at See the advert on page 27 for further details.

Fall Savers - Affordable Fall Monitoring Solutions Fall Savers®, are an experienced market leading healthcare provider of resident safety solutions for over 15 years.


Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers®. The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices. BENEFITS INCLUDE:

Safer for patients; less work for staff Bed and chair pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options, including: Call button Pager Floor sensor mat Wireless door/window exit alerts


The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition. Our anti-bacterial floor

sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors. FEATURES INCLUDE: Connects directly to most nurse call systems High Quality anti-bacterial Floor Sensor Pad Large Size Pad: Measures (L) 91cm x (H) 61cm Options (sold separately): Anti-slip mesh for hard surface floors See the advert on this page for further details or visit



Innovative Challenge Fund for Care Tech Advancements Launched in Essex Essex County Council and partners are delighted to announce the launch of an exciting challenge fund aimed at fostering innovations in the field of care technology. The Care Tech Challenge Fund, a collaborative initiative with the University of Essex, the Eastern Academic Health Science Network, Breaking Barriers Innovations, and Care Providers across Essex, is designed to empower individuals in need of care and support while easing the burden on their caregivers through embracing cutting-edge technology solutions that enhance quality of care and enable greater independence. The active involvement of the care users themselves (alongside their family/carers) in the coproduction process will be crucial, and much of the judging will be based on the innovator's ability to keep usability and feedback from the users at the heart of the process, as well as following the five priorities they needed to demonstrate against: 1. Reducing health inequality 2.Supporting the care workforce; useability and workload management 3.Support greater independent living for users and reduce demand on areas of severe pressure 4.Encourage interoperability, increasing instances of health and social care working more closely together 5.Prevention of needs developing Out of an initial 26 applications, and following a lengthy and rigorous judging process, the Challenge Fund showcases the three innovations selected as finalists:

JAM UP: A SUPPORT TOOL FOR CHILDREN ON THE AUTISM SPECTRUM Jam Up is a support tool designed to empower children on the autism spectrum to lead more independent lives. This innovative solution promises to make a significant impact on the lives of individuals and families facing the unique challenges associated with autism. “Jam Up! was initially created to help solve a challenge we were experiencing in our home. My autistic son, James (AKA Jammy), found getting dressed and ready for school in the morning very tricky. Jam Up! has made our everyday life much easier. James is using Jam Up! to help him plan and structure getting dressed and feels motivated by the support his virtual pet is giving him! This means less stress and anxiety for everyone in our house. My favourite thing about the app is when the wardrobe opens and you can see the clothes your child has chosen to wear for that day. This was James' idea. He is so proud of himself for creating an app and he still smiles every time he sees the wardrobe open!” - Rachael Malthouse

COGNITIVE REHABILITATION: PERSONALIZED COGNITIVE REHABILITATION THROUGH AI AND AR This digital app leverages the power of Artificial Intelligence and Augmented Reality to deliver personalised cognitive rehabilitation. It offers individuals a tailored approach to cognitive support, enhancing their cognitive abilities and overall well-being. “Our motivation is to empower patients with cognitive impairments through our Artificial Intelligence and Augmented Reality app. We're passionate about improving memory, problem-solving, and decision-making skills in a home environment. Our goal is to collaborate within the ecosystem, identify NHS pilot sites, and tailor our app. The Care Tech Campus can assist in navigating healthcare regulations, ensuring patient safety and data security, and expediting NHS deployment.” -Silvia Lin

SUPERSENSE TECHNOLOGIES: PROMOTING INDEPENDENCE THROUGH SENSOR TECHNOLOGY Supersense Technologies is developing a product that empowers individuals to maintain their independence while continuing to live comfortably in their own homes. The system offers real-time insights and support, enabling a safer and more autonomous living environment. “We are thrilled to be a part of the Care Tech Campus Challenge Fund. Our primary focus is to help people to live independently while offering much-needed respite for carers. Central to this mission is the development of a product that is not only accessible and user-friendly but also interoperable with the existing systems and processes in use across the county. This unique collaboration provides us with the opportunity to work with, and listen to, people throughout Essex's health and social care system, allowing us to gain a deep understanding of their needs and work together to cocreate a product that directly benefits those who will ultimately be using it.” - James Brown & Matt Ash This initiative is an exciting opportunity for innovators to shape the future of care technology. Essex County Council and partners have created a challenge fund, to help turn them into practical solutions that improve the lives of Essex residents. The judging panel is formed from a wealth of experience, leadership, and lived experience from across the Essex region, including: • Peter Fairley – Director of Strategy & Integration, Essex County Council

• Dr. Robert Singh – Director of Research and Enterprise - University of Essex • Simon Wood - Regional Director of Strategy & Transformation for East of England, NHSE • Dr. Ed Garratt – CEO of Suffolk and North East Essex ICB • Jeanette Cookson – Director, Home Instead Essex • Sam Fox – Member, Essex Sight Loss Council • Dr. Louise Jopling – Commercial Director, Health Innovation East (formerly Eastern AHSN) • Jo Rogers – Commissioning Manager – Essex County Council Peter Fairley, Director of Strategy and Integration for Essex County Council, said: “Technology can play a crucial role in social care in helping people to live independently and to improve their quality of life. We are delighted to be working with our partners on this Challenge Prize, which gives a great opportunity for us to support innovators as they work on solutions for the challenges that social care and health face. I look forward to seeing these ideas develop and grow further and to making a positive impact.” Ed Garratt, Chief Executive of NHS Suffolk and North East Essex, said: “Congratulations to all of the finalists. The standard of entries has been extremely high. What has been particularly pleasing for me is seeing the needs of service users at the centre of plans. Technology continues to advance in ways that could never have been imagined only a few years ago, so it is wonderful that it is being used in ways that could make such a positive difference to the lives of many.” Dr. Louise Jopling - Commercial Director, Health Innovation East ‘’I am delighted by the quality and quantity of applicants we received for the Care Tech Challenge Fund, it made the initial judging very difficult, but I’m excited by the engagement and openness of our three finalists and system partners in this co-production phase. This process has already been a great catalyst for driving innovation with and for, the care sector across our region.’’ Furthermore, Essex County Council is proud to announce that this initiative aligns with the upcoming launch of the Essex Care Tech Campus, which will be based on the University of Essex Colchester site. The Care Tech Campus will serve as a hub for research, development, and collaboration, bringing together academia and industry to drive innovation in the care tech sector. The Care Tech Challenge Fund represents a major step forward in enhancing the quality of care and support available to residents of Essex and beyond. It embodies the spirit of innovation and collaboration that is at the heart of our commitment to improving the lives of those who need it most. For more information about the Care Tech Challenge Fund and its finalists, please contact:

Inspired Inspirations: Revolutionising UK's Care Sector with the Tiny Tablet In an era where technology infiltrates every aspect of life, it's paramount for care establishments to harness its potential for enhancing the quality of life for those they care for. One pioneering name stands out in this endeavour - Inspired Inspirations. This innovative company has been leading the transformation of care through its state-of-the-art Tiny Tablet touch screen activity tables. The impact of the Tiny Tablet across the UK's care sector is nothing short of transformative. Crafted with precision, these activity tables are designed to meet the unique needs of individuals in care settings. The interactive features and user-friendly interface offer residents an engaging experience that transcends the limitations often associated with traditional care environments. From stimulating cognitive functions to enhancing social interactions, the benefits are manifold. Residents can revisit old memories, connect with loved ones, explore the world, and engage in enriching activities, all with just a touch. But what truly sets Inspired Inspirations apart is not just their groundbreaking product but their holistic approach to integrating technology into care. Recognising that the most advanced tools are only as effective as the hands that wield them, the company prioritises the training of care staff. They believe in empowering caregivers with the skills and knowledge required to maximise the potential of touch screen

devices. Their comprehensive training modules ensure that care professionals are well-equipped to provide those being cared for with meaningful, enriching interactions using the Tiny Tablet. Further amplifying their commitment to quality care through technology, Inspired Inspirations has penned an invaluable guide titled "Project Wellbeing: Unleash the Power of Technology in Care". This book is a testament to their deep expertise and dedication to the cause. It offers readers insights into the best practices for integrating technology into care settings and ensuring that residents reap the myriad benefits. By sharing their vast knowledge and experiences, Inspired Inspirations is fostering a care community that is both tech-savvy and deeply compassionate. This can be ordered from Amazon, or Inspired Inspirations own website In conclusion, as the UK's care sector faces unprecedented challenges, companies like Inspired Inspirations are paving the way for a brighter, tech-enabled future. Their remarkable Tiny Tablet touch screen activity tables, coupled with their dedication to staff training and knowledge dissemination, position them as true trailblazers. For care establishments looking to embrace the future and offer unparalleled experiences to the people they care for, a partnership with Inspired Inspirations is not just recommended, it's essential. See the advert on the facing page for further details.


TECHNOLOGY AND SOFTWARE Revolutionary Software Solution, Direcht LD, Empowers Self-Care Within Learning Disability Environments Sidqam UK is proud to announce the launch of Direcht LD, a cuttingedge Software Solution designed specifically for Learning Disability Environments. With a core mission of empowering self-care within individuals, Direcht LD promises to revolutionise the way we support and enhance the lives of those with learning disabilities. Direcht LD is the result of years of research and development, guided by the belief that everyone, regardless of their abilities, deserves the tools and opportunities to lead more independent and fulfilling lives. This innovative software solution is poised to make a significant impact in the field of learning disabilities.

Key features of Direcht LD include: • Empowering Self Care: Supporting people living in LD care, MH care or supported living by completing Daily Questions each day.

• Carer support : Decision making made easy by completing soft signs, vitals, and generating pre-built SBARD’s for reaching out to external healthcare professionals. • Audit tracing – Past records can be utilised to assist care home managers when being audited. • CQC inspection assurance: Every interaction is logged, saved and easy to reach for when care homes have inspections from CQC. No more panic during those surprise visits. • Tailored for Learning Disability Environments: Direcht LD is uniquely designed to address the specific needs and challenges faced by individuals with learning disabilities, making it a valuable asset for caregivers, educators, and support professionals. • User-Friendly Interface: Direcht LD boasts a user-friendly and intuitive interface that ensures accessibility for all users, regardless of their level of technical proficiency. • Comprehensive Learning Resources: The software includes a vast library of lessons, assessments, and educational materials, all designed to cater to diverse learning needs and styles. • Robust Support: Direcht LD is backed by a dedicated team of experts who are committed to providing top-notch customer support and continuous

software updates to meet evolving user needs. Sidqam invites individuals, organisations, and institutions in the field of learning disabilities to explore the possibilities that Direcht LD offers. This innovative software solution aligns with the mission of enhancing the quality of life and promoting independence for individuals with learning disabilities. For more information about Direcht LD, please visit or contact Lawrence Chadwick-Smith at and 07920067737

About Sidqam: Sidqam is a leading healthcare technology company that offers cuttingedge solutions to healthcare organisations across the UK and beyond. These innovative solutions are designed to elevate patient outcomes, lower operational costs, enhance efficiency, and, most crucially, elevate the quality of patient care. In today’s dynamic healthcare landscape, Sidqam stands as a trailblazer, spearheading advancements that transform the way healthcare is delivered. Our commitment to delivering exceptional technology solutions stems from our unwavering dedication to improving the well-being of patients across the country and beyond.

Transform Your Care Business with Advanced Care Cloud Are you tired of juggling multiple systems and struggling to stay on top of your care organisation's operations? Look no further! Advanced Care Cloud is here to revolutionise the way you manage your care business. With Advanced Care Cloud, you can say goodbye to the complexities and limitations of outdated software. Our innovative cloud-based solution offers a true, single, integrated platform that empowers you to efficiently manage any type or size of care and support organisation. Imagine having all your key information at your fingertips, accessible in one central location. No more searching through countless spreadsheets, paperwork, or disjointed systems. Advanced Care Cloud brings everything together, allowing you to see and do what you need, exactly when you need it. Why choose Advanced Care Cloud? Here are just a few reasons: 1.Streamlined Operations: With Advanced Care Cloud, you can streamline your day-today operations, eliminating time-consuming manual processes and reducing administrative burden. From scheduling and staff management to client records and billing, everything is seamlessly integrated for enhanced efficiency. 2.Comprehensive Care Management: Whether you provide residential care, domiciliary care, supported living, or any other type of care, Advanced Care Cloud has got you covered. Our solution is designed to meet the unique

needs and requirements of various care settings, providing comprehensive care management tools tailored to your specific workflows. 3. Real-time Insights: Gain valuable insights into your care business with Advanced Care Cloud's robust reporting and analytics capabilities. Track key metrics, monitor performance, and make data-driven decisions to drive continuous improvement and achieve better outcomes for your clients. 4. Anywhere, Anytime Access: Advanced Care Cloud is accessible from any device with an internet connection, giving you the flexibility to manage your care business on the go. Even in situations where the connection is lost, Advanced Care Cloud remains accessible. You can continue working offline and rest assured that any updates made will be automatically synced once the connection is re-established. So, whether you're at the office, visiting clients, or attending conferences, you can stay connected and in control. To experience the power of Advanced Care Cloud firsthand, visit our stand G74 at the Care Show on the 11th and 12th of October at the NEC Birmingham. Our team of experts will be available to provide live demonstrations, answer your questions, and showcase how Advanced Care Cloud can transform your care business. For more information on Advanced Care Cloud and to schedule a personalised demo, visit our website or call us on 0330 311 6077 today.



Technology Enabled Care:

The Next Generation of Care Provision

At The Access Group we are aware of the challenges of maintaining quality care facing the care industry. It is estimated that there are 1.98 million social care requests made every year and with limiting budgets and staff recruitment at a all time high it is getting increasingly difficult to ensure care providers are constantly delivering better person-centred care. We are delighted to announce our latest solution which will sit within our Workspace for Care, Access Assure. Our Assure ecosystem will sit at the centre of our care offering to prevent, monitor, and react to social care needs as they change. Here our technology enabled care and digital telecare goes further than just a digital social alarm. We combine both traditional reactive alarm functionality with proactive digital monitoring to deliver better proactive and preventative care. Our digital monitoring tools allows for continuous data capture and analysis for care providers and clinical consultants, aggregating the data collected and transforming it into actionable insight. In just a matter of 14 days our Assure ecosystem can learn individual daily routines to notify

care providers and loved ones of any changes before something more critical takes place. The Assure ecosystem supports people recover across the care continuum to prolong independence, provide reassurance, delay future care needs, and reduce hospital discharge delays to help budgets stretch further and help reach the demand easier. Technology Enabled Care is more than just a single component or sensor it’s the combined sum of all its parts. To enable this Assure integrates with 3rd party sensors and devices and a variety of our other care solutions. This ensures we can deliver a level of intelligence and can help join up data to provide insight on wellbeing to deliver a preventative approach to care and improve care planning, care management, and care delivery to give individuals the freedom to do more. To find out more about how our digital telecare helps deliver better proactive and preventative care, contact us today at

Introducing Caregraphy: Transforming Social Care Management In today's rapidly evolving world, where technology drives progress across industries, the field of health and social care is no exception. Caregraphy is proud to be at the forefront of this transformation, offering an innovative software solution that revolutionises the way care organisations manage their operations. At Caregraphy, we understand the challenges faced by care providers in delivering high-quality services while navigating complex regulatory landscapes. Our mission is to empower care organisations with the tools they need to enhance client outcomes, streamline administrative tasks, and ensure compliance with ever-changing regulations. What sets Caregraphy apart is its user-centric design that places care providers and clients at the heart of every feature. From comprehensive client assessments and personalised support plans to secure communication tools and real-time reporting, our software is built to simplify your daily tasks and elevate your service quality.

With Caregraphy, gone are the days of manual paperwork, inefficient communication, and disjointed processes. Our platform seamlessly integrates all aspects of care management into one unified system, enabling you to focus on what truly matters – delivering exceptional care and improving the lives of those you serve. We are not just a software provider; we are your partner in progress. Our team is dedicated to ensuring that Caregraphy works to suit your unique needs, evolving alongside your organisation. By harnessing the power of technology, we enable you to unlock new efficiencies, achieve higher standards of care, and drive positive outcomes. Experience the Caregraphy difference – where innovation meets compassion, and where your organisation's success is our top priority. Discover more at and book a demo to find out how you can start your journey with Caregraphy today. See the advert on page 46 for details.

Pass Profile 2023

• Save you time • Increase the efficiency of your teams • Improve the quality of care • Deliver better outcomes

PASS supports over 1,000 care providers every day, giving them access to market leading care management tools hand in hand with unlimited 24/7/365 support from our dedicated and friendly PASS team. Assured by NHS Transformation Directorate, PASS provides a secure platform that allows you to plan, record and evidence the care you deliver. The only assured solution built specifically for the home care sector, it provides comprehensive real-time functionality and allows you to share progress against outcomes with customisable, exportable reports.

CARE PLANNING AND ROSTERING FROM A SINGLE PLATFORM To meet the wider needs of the PASS community All-in-one PASS has recently been launched , bringing advanced rostering functionality to our established digital care planning platform. As a result advanced staff scheduling, payroll and invoicing functionality is now seamlessly linked with care planning and reporting, reducing the technical complexity, risk and overhead associated with integrating two separate systems. As a result, PASS now provides an all-in-one suite of digital care management tools, available from a single platform, designed to:

INTEGRATED HEALTH AND SOCIAL CARE Our commitment to the continual evolution of PASS is further illustrated by the addition of GP Connect. PASS GP Connect provides authorised social care staff with realtime access to their client’s GP records. It makes medical information available when and where it is needed, leading to improvements in both care safety and outcomes: • Visibility of allergies, vaccinations and medications, especially useful for clients unable to reliably share their personal information • Using medical information to inform care planning • Ensuring that the right medication is delivered to the right person in the timeliest manner. In one case, this allowed the administration of antibiotics on a Friday evening, aiding the service user’s swift recovery from infection Available to all PASS users at no additional cost, PASS GP Connect is significantly more efficient than waiting for a GP response. It’s also a positive step forward on the path to the DHSC’s goal for widespread digitally enabled care and is in full alignment with their ambition for joined up care for everyone. Get in touch:



Sidqam - Software Solutions for Community Care Sidqam is a health technology company that offers cutting-edge solutions to health and community care organisations in the United Kingdom. These innovative solutions are designed to elevate patient outcomes and staff confidence, lower operational costs, enhance efficiency, and, most crucially, improve the quality of patient care. In today's dynamic healthcare landscape, Sidqam stands as a trailblazer, spearheading advancements that transform the way healthcare is delivered. Our commitment to delivering exceptional technology solutions stems from our unwavering dedication to improving the wellbeing of patients across the country and beyond. Fardeen Siddiqui, CEO Sidqam Ltd. says, “Our software solutions are a testament to our commitment to delivering excellence within community care. We understand the profound impact that technology can have on the lives of both caregivers and the individuals they support. In the realm of care homes, Direcht Care streamlines administrative tasks, allowing staff to dedicate more time and attention to residents. We prioritize enhancing the quality of care, ensuring that each individual receives personalised support tailored to their unique needs.

For those with learning disabilities, Direcht LD creates opportunities for independence and growth. It fosters a supportive environment that encourages skill development and empowerment. We believe that technology should serve as a bridge to inclusivity, enabling individuals with learning disabilities to lead fulfilling lives within their communities” Lawrence Chadwick-Smith, Head of Operations added, “Our software solutions for community care are driven by a shared passion for enhancing lives, it's a sector we are immensely proud to serve. We understand that the well-being of individuals in care homes, those with learning disabilities and domiciliary care hinges on the quality of care they receive, and we are here to set new standards of excellence and compassion.”

OUR PRODUCTS Direcht LD is the result of years of research and development, guided by the belief that everyone, regardless of their abilities, deserve the tools and opportunities to lead more independent and fulfilling lives. This innovative and fit-for-purpose software solution is poised to make a significant impact in the field of caring for people with learning dis-

abilities. Direcht Care empowers care providers with a comprehensive and user-friendly platform to streamline and enhance resident care. Our software offers intuitive care plan creation and management tools, enabling care teams to develop personalised care plans that cater to each resident's unique needs, preferences, and medical history. Additionally, incorporating Direcht Restore enables comprehensive deterioration monitoring and escalation. Direcht Restore is the ultimate monitoring deterioration and escalation software that helps care homes provide the best care to their residents by empowering care workers with the support they need. Co-developed with the Hampshire and Isle of Wight ICB (the original creators of the paper RESTORE2™), Direcht Restore is the only fullstandard deterioration monitoring solution on the market. For more information about the Sidqam range of software solutions for community care, please visit, email or call 0161 818 4614

WhosOffice Online success Helps Care Sector with Shift Planning and Staff Leave Management Kent -based is helping the care sector manage staff shifts and leave planning. Currently used by many businesses to manage staff holidays and shift rotas online. WhosOffice’s CEO, Reg Groombridge, has seen a noticeable shift in the way companies are managing essential HR tasks like coordinating staff time off and shift patterns. “All companies, including large care homes, hospital pharmacies and the care sector generally are more sensitive than ever to key staff not being available at vital times during a shift. Management, including local managers, need to have a clear vision of whos on shift, day off, who’s on leave or even off sick and be able to plan tasks accordingly to the correct staff.”

“As there continues to be pressure caused by the shortage of skilled and qualified personnel, you need online systems that your whole team can use to see accurate information, wherever they’re located – at head office, care home based, onsite or on the move.” Knowing who’s on shift or available to cover a shift is the key to success along with who’s qualified to cover certain essential roles and tasks. “The switch to digital shift planning is driving investment in HR tools like WhosOffice because there can be less face-to-face interaction between staff. Its easier to have an online system that gives everyone from the ground up a clearer picture of who’s on shift, who’s available and qualified to take on tasks that must covered. Particularly in the care sector you can’t just lean across the desk and ask someone if they’ve booked next week off or when they are next on shift. “There’s also a need for companies to provide a good employee experience. When recruitment is a challenge, you can’t afford to lose your most valuable people – and a basic mistake like miscalculating someone’s holiday allowance or not logging their time off request can have a huge impact on people’s loyalty to your business.”

“Likewise, it’s important to protect the health and wellbeing of your workforce, to mitigate the risk of someone going off long-term sick. We’re seeing more companies using the WhosOffice absence management feature to track staff sick leave, so they can identify people who may be struggling with their physical or mental health and offer appropriate support.” Ever-rising employee expectations have created a stronger business case for investing in HR technologies. When WhosOffice launched in 2015 it was one of the very first online staff shift and leave planners, and many businesses still used paper forms or spreadsheets to track time off. Now, companies of all sizes are modernising their operations to help them attract and retain the best people. “Fortunately, essential HR tools have become much more affordable in recent years, which means SMEs can use the same, sophisticated software as much larger companies.” Contact details +44 (0)1227 812938


TECHNOLOGY AND SOFTWARE Cyber Attack On Social Care: A Case Of ‘When, Not If’ By Daniel O’Shaughnessy, Delivery Manager at Better Security, Better Care In the modern world, cyber attacks are a case of ‘when, not if’, and social care is no exception. During National Cyber Security Awareness Month in October, Better Security, Better Care will be encouraging all care providers to check and improve their cyber security arrangements. The Cyber Security Breaches Survey 2023 reports that 59% of medium sized businesses recall breaches or attacks in the last year. Smaller organisations are identifying them less, but this may reflect that managers in smaller organisations view cyber security as less of a priority in the current economic climate, so are undertaking less monitoring. As most care services are small or medium sized businesses, with valuable data such as staff, clients’ and the company’s bank details, they can be particularly vulnerable. The impact can be significant and costly such as: • loss of access to care plans and rosters, putting care delivery at risk • financial losses due to theft from bank accounts, fake requests for payments, and ransomware demands • the time lost through having to fix systems. Many more care providers are using the free Data Security and Protection Toolkit

(DPST) for social care to assess and improve their arrangements. That is real progress. The challenge is to be continuously alert to less obvious or emerging risks. For example, if a software supplier is the victim of a cyber attack, it can impact on organisations using their systems. This happened last summer when a cyber-attack impacted NHS and social care software systems. One care provider had all the appropriate cyber security infrastructure in place, but they were still disrupted because the attack on the software company blocked access to their system. Fortunately, the care service had a strong business continuity plan in place. As the manager explains: “We had already been backing up and downloading our employee rosters as part of this plan, so when the attack happened, we were able to check our downloaded rosters and move these over to a spreadsheet.” We strongly encourage providers to take up the benefits of going digital – and plan for the potential risks. The DSPT brings you through all the issues you need to consider. And you don’t have to do it alone. You can access free support from the Better Security, Better Care programme – including 28 support organisations across the country. Visit or see the advert on page 9.

Elevating Care Standards: A Revolution in UK Residential and Domiciliary Care Auditing In an era of ever-evolving healthcare regulations and an unwavering commitment to delivering quality care, auditing and compliance have never been more critical in residential care and domiciliary care settings. The spotlight on transparency, accountability, and patient safety shines brighter than ever before. That's where our state-of-the-art auditing tool comes into play, paving the way for a new standard of excellence in care provision.

A NEED FOR TRANSFORMATION IN CARE AUDIT PROCESSES Traditionally, auditing processes for care providers have been time-consuming, paper-heavy, and prone to errors. The burden of regulatory compliance, risk mitigation, and delivering exceptional patient-centred care can be overwhelming.

THE POWER OF CARE AUDITS Customisable Templates: Tailor audit templates to your specific care setting, ensuring that the auditing process aligns perfectly with your care protocols and regulatory requirements. Time and Cost Efficiency: Say goodbye to the days of sifting through mountains of paperwork. Care Audits streamlines the auditing process, saving time and reducing costs.

Real-time Tracking: Stay ahead of compliance requirements with real-time tracking and reporting. Our system allows you to monitor, manage, and report on audit findings instantly, reducing the risk of compliance gaps and penalties. Improved Care Quality: By identifying areas for improvement quickly and efficiently, Care Audits empowers your team to enhance care quality and patient outcomes. Comprehensive Training and Support: We provide comprehensive training and ongoing support to ensure that you maximize the potential of Care Audits.

JOIN THE FUTURE OF CARE AUDITING Embrace innovation, elevate your care provision, and ensure unwavering compliance with Care Audits. It's time to leave behind the challenges of outdated auditing methods and embrace the efficiency, accuracy, and quality improvements Care Audits offers. Invest in your residents, clients, and the future of care. Contact us today to schedule a demo or experience Care Audits first-hand with our free 14-day free trial. See the advert on this page for further details.

Patient Handling and Moving



Patient handling and moving in UK residential and nursing care homes is an essential activity that needs to be carried out safely and efficiently to prevent injury to both patients and staff. Handling and moving patients can be a physically demanding task, and staff must be trained and equipped to carry out this activity safely.


The Health and Safety at Work Act 1974 is the primary legislation that governs health and safety in the workplace, including residential and nursing care homes. This act requires employers to ensure the health, safety, and welfare of their employees and anyone else who may be affected by their work. The Management of Health and Safety at Work Regulations 1999 build on this act, requiring employers to conduct risk assessments and implement measures to eliminate or control the risks identified. The Manual Handling Operations Regulations 1992 also relate to patient handling and moving and require employers to avoid hazardous manual handling wherever possible. If this is not feasible, employers must assess the risk of injury and take steps to reduce it, such as providing training, equipment, and other aids. The regulations also require employers to ensure that workers are aware of the risks associated with manual handling and the measures in place to minimize them.


Training is a crucial aspect of patient handling and moving in residential and nursing care homes. Workers must be trained in the safe use of equipment and techniques to prevent injury to themselves and patients. The training should cover the risks associated with manual handling, such as musculoskeletal disorders (MSDs), and how to minimize them. Workers should also be trained in how to use patient handling aids and equipment, such as hoists and transfer belts. Training should be provided to all new employees and repeated periodically to ensure that all staff are aware of the latest techniques and equipment. The training should also cover the specific needs of different patient groups, such as those with dementia or other cognitive impairments. It is essential to ensure that workers have the necessary knowledge and skills to provide safe and effective care to all patients.


Risk assessment is a crucial step in ensuring the safety of patients and caregivers in residential and nursing care homes. Employers must

conduct risk assessments to identify potential hazards and take steps to eliminate or control them. The risk assessment should cover all aspects of patient handling and moving, including lifting, transferring, and repositioning. The risk assessment should consider factors such as the patient's weight, mobility, and any medical conditions that may affect their ability to move. It should also consider the environment in which the patient is being moved, such as the presence of obstacles or uneven flooring. Based on the risk assessment, employers should implement measures to reduce the risk of injury, such as the use of patient handling aids and equipment or changes to the layout of the care home.


Injuries resulting from patient handling and moving are a common problem in care homes. Staff who handle patients regularly are at risk of developing musculoskeletal injuries, such as back pain and strain injuries. Patients may also experience discomfort, pain, and pressure sores if they are not handled correctly. These injuries can be prevented by following safe handling techniques and using equipment such as hoists and slings. Patient handling aids and equipment play a critical role in ensuring the safety and well-being of both patients and caregivers in UK residential and nursing care homes. These aids and equipment are designed to assist with patient handling and moving, which can often

be physically demanding and potentially dangerous without proper equipment and techniques. One of the most commonly used patient handling aids is the hoist. Hoists are devices that use a lifting mechanism to move patients from one location to another, such as from a bed to a wheelchair or a bath. Ceiling hoists are often used in care homes and are mounted on a track system that allows them to move across the ceiling, while mobile hoists are freestanding and can be moved from one location to another. Transfer belts are another type of patient handling aid that is widely used in care homes. These belts are placed around the patient's waist and are used to assist with transfers from one location to another, such as from a bed to a chair or a toilet. Transfer belts are particularly useful for patients who have some mobility but may need assistance with standing or walking. Slide sheets are also commonly used in patient handling and moving. These sheets are placed under the patient and are used to slide them from one surface to another, such as from a bed to a stretcher or a wheelchair. Slide sheets are particularly useful for patients who are unable to assist with their own transfers. Other types of patient handling aids and equipment include standing aids, turning discs, and lifting cushions. These aids and equipment are designed to provide additional support during patient handling and moving, reducing the risk of injury to both patients and caregivers.


Patient handling and moving can be uncomfortable and undignified for patients if not carried out correctly. Care homes should ensure that patients are treated with dignity and respect at all times and that their privacy is protected. Patients should be involved in the handling and moving process as much as possible and should be given the opportunity to provide feedback on their experiences. In conclusion, patient handling and moving in UK residential and nursing care homes is a vital activity that requires careful planning and execution to prevent injury to both patients and staff. Care homes should ensure that all staff involved in patient handling and moving receive regular training, and that they have access to appropriate equipment and aids. Risk assessment should be carried out before any handling activity takes place, and patients should be treated with dignity and respect at all times.

Lento Neuro - Elevating Neurological Patient Comfort and Care Unmatched Comfort and Support Lento Neuro is a therapeutic solution, engineered to meet the unique needs of patients with neurological conditions. With its emphasis on supportive seating and ergonomic design, it the chair ‘hugs’ patients and provides a secure and calming “cocooned” feel when in the chair.

Widely Adjustable We recognise that every patient is unique. That's why Lento Neuro offers a wide adjustability that means this chair can be change in size as a patient’s condition progresses. Find the ideal fit for a patient with: • Removable armrests • Adjustable seat depth and width • Adjustable back angle and incremental recline.

Seamless Mobility and Safety Mobility and safety are crucial in a healthcare environment, Lento Neuro features lockable wheels on the chair and footrest allowing you to easily adjust the chair's position.

Pressure Care Materials Throughout The Lento Neuro is designed with built in pressure care solutions that prioritise the health and safety of your patients. We've incorporated Dartex, a leading pressure care material that allows moisture to pass through, into Lento Neuro's skin contact surfaces. This provides additional support by preventing skin breakdown, crucial for patients with neurological conditions who may be at greater risk. The breathable back cushions also allow air to pass through the chair and maintain patient comfort.

Accessories Whether it's choosing from various postural cushion options or utilising the chair's intuitive adjustable positions, you can personalise the seating experience to optimise patient comfort and well-being.

A Partnership for Progress Vivid Care are not just a supplier; we're your collaborative partner in delivering exceptional patient care. With this innovative chair, you can elevate care standards and enrich the lives of patients facing neurological challenges. Join us in shaping the future of neurological disease patient care. 01423 799960



Navigating Nursing Shortages: Legal Responsibilities & Recruitment Strategies Brendan Wincott is the managing director of Guardian Support, an HR, Employment Law and Health and Safety consultancy ( The care sector is facing an unprecedented recruitment challenge which is being compounded by high staff turnover (31%) and increasing vacancies (currently 8%). While UK employers are increasingly relying on overseas workers, this is not enough. It is unlikely that the NHS or government will be able to solve this issue themselves. In this blog, we focus on employers, their legal duties towards nursing staff and how they can potentially increase the recruitment and retention of nurses.


area where nurses may not work. Employers should take care when including such clauses, as they should aim to protect the interests of the business while still being fair to the employee and any future work opportunities they may be presented with.

NAVIGATING POOR WORK PERFORMANCE IN A NURSING SHORTAGE During a crisis such as this, it can be difficult for employers to navigate the way forward. Should employers be dealing with issues like poor performance more leniently? And should the criteria for nursing recruitment change? Ideally, employers should always strive to attract and retain top talent. One of the first courses of action you should take is to conduct a background check on your nurses. This will help you determine whether

There are many factors that have influenced the nursing shortage. The Covid-19 pandemic put immense pressure on the healthcare system, ramping up nurse demand. This resulted in significantly heavier workloads, burnout and mental health issues. When you couple these poor working conditions with the severely low pay, one can understand why these professionals are choosing to leave the healthcare sector or not enter it at all.

should use the opportunity to understand why this is the case and provide the training and support needed


to improve a nurse's performance.

UK employers are legally required to adhere to the rules and regulations set out by the Health and Safety at Work Act 1974. In terms of the nursing sector, employers must do everything in their power to ensure a safe working environment for nurses. This includes assessing risks (such as patient handling, use of equipment, and exposure to infectious diseases) and implementing preventative measures. Additionally, nurses must be supplied with the correct personal protective equipment, as this will prevent exposure to harmful pathogens.


EMPLOYMENT CONTRACTS FOR NURSING STAFF Employment contracts should be fair to both parties. Something that has been increasingly seen in nurses' employment contracts is restrictive covenants, which are more commonly known as non-compete clauses. With these clauses, an employee agrees to refrain from competing against the employer, poaching colleagues or inducing customers away from the employer. Often, these clauses also stipulate a geographical

they are fit to work with vulnerable adults and other groups. Additionally, you should ensure they are registered with the Nursing and Midwifery Council) and hold a relevant associate or bachelor's degree. During the duration of the employment contract, it’s also essential that you conduct appraisals with your nursing staff. This will help you to determine if they are still performing at a satisfactory level. If not, you

Many nursing staff have left their jobs in the past year, citing reasons such as anxiety, stress, depression and other mental health issues. As an employer, you have a duty of care towards your nursing staff, and apart from ensuring their health and safety, you should also take steps to support their welfare. Providing mental health support as well as training can assist nurses with the skills needed to work in such a taxing environment.

FINAL THOUGHTS ON THE NURSING SHORTAGE The nursing shortage is a crisis for the UK sector, and in such a climate, employers are faced with the challenges of attracting and retaining skilled nurses while still ensuring legal compliance. Providing employment contracts that are fair to both employer and employee can help with attracting and retaining skilled nurses. Additionally, employers should look to support staff welfare through mental health assistance and training.

In Dire Need Of Experienced Health Care Assistant, Senior Carer Or A Nurse? JJ Recruitment has the large database of well qualified applicants with experience in the healthcare industry, such as health care assistants, senior carers, and nurses from overseas. We also have an expert team of solicitors for the necessary legal proceedings and advices. WHY JJ? • We have very minimal processing fees. • We assist you to get a sponsorship license. • Qualified and experienced candidates from overseas.

Tel: 01704 808227 See the advert on the facing page for details.

Care Home Finance from Global Business Finance Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance. We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further. From helping clients make their first purchase through to allowing groups to grow significantly in

size we assist at every stage of your business expansion. Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements, I am sure we will be able to tailor a facility to your requirements. Call us on 01242 227172 or e-mail us at



PROFESSIONAL AND RECRUITMENT Transforming Care Services: How Interim Managers and Mock CQC Inspections Can Save Providers Money, Stress and Their Reputation As a provider, we have encountered our fair share of challenges. From staffing shortages to regulatory hurdles, the road to providing good care can often be rocky. However, through our journey, we’ve learned of two invaluable tools that can save providers money, stress, and their reputation.

THE POWER OF INTERIM MANAGERS Interims are seasoned professionals who step in during times of crisis, transition or growth; bringing a fresh perspective. Their expertise can range from operations and compliance to financial management and staffing. Here's why they are an asset to providers: • Problem Solvers: They quickly assess the situation, identify problems, and implement effective solutions, preventing issues from escalating and incurring more significant costs. • Regulation: They ensure services remains compliant,

avoiding costly penalties. • Staff Development: Interims excel in reducing staff turnover, agency cost and supporting staff. • Efficiency: Hiring an interim may seem like an added expense, their ability to streamline operations can result in substantial cost savings.

THE VALUE OF MOCK CQC INSPECTIONS Inspections led by experienced professionals help providers improve, preventing costly regulatory fines and reputational damage. Mock inspections demonstrate commitment to and evidence of people’s lived experience, attracting more clients and investors.

THE PATH TO SUCCESS Given our experience as provider who have weathered numerous storms, we can attest to the transformative power of these tools when they are led people like the Jiggle team, who know the sector. By embracing interim support and mock CQC inspections, you too can embark on a journey toward a brighter, more sustainable future. Nicola Brookes Head of Social Care & Interim Support or see the advert on page 11.

Immtell - Navigating Immiggration, Delivering Solutions Filling roles in the care industry has never been more challenging. The need for experienced staff to provide vital care services is increasing and it’s crucial we find solutions to bridge this gap. Immtell is your ally in this journey, guiding care homes through the process of acquiring and maintaining a Home Office Sponsor Licence and sourcing talent globally through the Health and Care Visa route. As a care home, it’s paramount to have robust procedures in place to ensure compliance with immigration laws. Beyond Sponsor Licence application and management, we assist with Sponsor Duties, Compliance Audits, Right to Work Checks and provide immigration staff training. Our services mitigate

the risk of fines and reputational damage from employing illegal workers. For overseas nurses and carers aspiring to work in the UK, Immtell offers specialised UK immigration support with initial visa applications, extensions, family dependant visas and more, simplifying the path to new opportunities in the UK care sector. Our work at Immtell is making a real difference, helping to resource care homes with the experienced personnel they need and enabling caring professionals to take up these critical roles. For more information, contact Gavin Webster, Director at Immtell, at, or visit our website at




Creating Caring Communities: A Chat with Kata Care's MD, Fae Mell Interviewer: Let's dive right into it, Fae. Can you give us the lowdown on Kata Care and what got you started on this journey? Fae: Kata Care is all about making a positive impact in social care. My co-founder and I saw a need for expert support that could adapt to the ever-changing demands of the sector. We wanted to be that helping hand for care providers, whether they're struggling with leadership, quality improvement, regulations, or growing their business. We wanted to be the onestop shop for all their needs, whether it's a specific project, an interim contract, or a long-term care quality partner. I: That's fantastic! So, what's the secret sauce that sets Kata Care

apart? F: Well, it all comes down to personalised support. We get that every care provider is unique, so we offer tailor-made solutions. Our team includes a whole bunch of experts - Registered Managers, Directors, CSuite pros, and former regulators. Plus, we've got national coverage of close to 100 experts, so we adapt to whatever our clients need, and quickly. I: What do you look for in the professionals you bring into Kata Care? F: We seek people who share our passion for excellent care, who are compassionate, adaptable, and always eager to improve. Our team are experts in their fields, but they're also great collaborators. Most of them have been in the sector for over 20 years - they're all incredible. I: Collaboration and empathy, that's what it's all about. Speaking of collaboration, what's your vision for Kata Care's role in encouraging collaboration within the care community? F: We see Kata Care as a central hub for collaboration and knowledge

exchange. We're all about connecting care providers, consultants, suppliers, job seekers, and specialist experts. We want to share best practices and spark innovation. Our network of interims and consultants is bursting with talent, and together, we're raising the bar for social care. For those who know me, they know I'm a strong advocate for collaboration. The world would be a better place if we all worked in harmony. I: Love the community spirit. Before we wrap it up, any advice for those looking to make a difference in social care? F: Easy. Follow your heart, believe in the positive change you can make, and surround yourself with a supportive crew. Together, we can make the world of care brighter and better for everyone who needs it. I: You're spreading some serious positivity, Fae. Thanks for sharing this with us today. We're rooting for your mission to uplift social care standards! F: Thanks so much for having me :) See the advert on the facing page for details.

Are You Looking For Trained Healthcare Professionals? At Nurse 365 we provide experienced and fully vetted agency support workers and nurses on a temporary and block booking basis. We are based in Whitchurch, Shropshire and supply care staff to the West Midlands, Shropshire, Cheshire, Staffordshire and Wirral areas. Our lines are open 24/7 365 days of the year, with a team dedicated to your staffing solutions. Nurse 365 has a high number of care staff who are available to cover shifts as and when needed, to the highest quality. Every candidate is trained annually in numerous courses (some of which are; dementia awareness, epilepsy, positive behaviour support, learning disabilities and autism

awareness) and many, many more. We have helped numerous care, residential and nursing homes combat their staffing solutions with our high quality staff and are now No.1 on their PSL/suppliers list. Our care is second to none – you can rely on us to provide professional and reliable care staff to be a part of your team. Get in touch today for all enquiries: Tel: 01948 808833 Email: Web:

Elevating Healthcare Staffing with Meridale In the complex world of healthcare, the backbone of any healthcare facility is its dedicated team of nurses, healthcare assistants, support workers, and many others. The quality of care provided to patients hinges on the expertise and commitment of these professionals. At Meridale, we understand this fundamental truth and have made it our mission to revolutionize how healthcare recruitment is handled.


Meridale stands at the forefront of healthcare staffing because we recognize that the heart of healthcare lies in the people who provide it. Our commitment to excellence extends beyond mere lip service; it’s embedded in every facet of our recruitment services. We specialize in connecting healthcare facilities with the finest talent available.

UNDERSTANDING YOUR NEEDS We understand that every healthcare facility has unique needs and constraints. Meridale takes the time to listen, comprehend, and collaborate with you to find solutions that align with your budget and meet your specific requirements. Our commitment to tailoring our services ensures that the candidates we recommend are highly skilled and a cultural fit for your institution.


In healthcare, time is of the essence. Staffing gaps can disrupt operations and impact patient care. With Meridale’s extensive network of healthcare professionals, we can swiftly and adeptly fill these gaps. Our goal is to ensure that your facility operates seamlessly and that your patients receive nothing short of the best care possible. In these challenging times, when the healthcare industry faces unprecedented demands, having a reliable and dedicated team is not a luxury—it’s a necessity. Meridale stands ready to support healthcare facilities in their mission to deliver exceptional care. We are more than a recruitment agency; we are your partner in elevating the standards of healthcare staffing. Contact 01902 240019 or see the advert below for details.

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