The Carer Digital - Issue #134

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T H E P U B L I C A T I O N F O R N U R S I N G A N D R E S I D E N T I A L C A R E H O M E S W W W. T H E C A R E R U K . C O M THECARERUK THECARERUK Issue 134 THECARER UK Campaigners Demand Residents Legal Right to Visitors During Lockdowns A coalition of over 50 organisations is calling on the Government to protect in law the support of family carers across health and care settings The broad spectrum of organisations came together to express their belief that people in vulnerable situations should never be separated from the support of their carers whether that be partners parents children siblings or friends According to figures from the Office for National Statistics, 173 974 care home residents died between March 2020 and April 2021 with 42 341 involving Covid (CONTINUED ON PAGE 3 )

Welcome to the latest edition of The Carer Digital!

Bit of a short comment from me today as I m in the West Country at a trade event!

I could not begin without commenting on the Tom Jones song Delilah !

Like many others I had no idea that the lyrics were considered offensive To me (and others) it was a “sing-along-song” enjoyed by many at most social gatherings at some stage

Alas we live in different times now and we have to move with them However we did receive a press release which had me reminiscing (see page 14) about the song and people living with dementia

It came as no surprise to me that those suffering with dementia noticeably benefit from singing the song and it resonates with the cultural psyche for people with memory problems

I often refer to my own mothers battle with Alzheimer s way back in the 1980 s when at a relatively young age (early 60 s) she succumbed and deteriorated very quickly

Although she could not recognise me or other members of her family and could not recall any of her past she could “belt out a tune” when she heard one in the background

In particular “wartime songs”, which she could sing almost word for word, and “Byebye Blackbird”, which still brings a tear to my eye!

We often publish articles highlighting music and its therapeutic benefits (including on page 4 of this issue!) and will in the coming weeks include some interesting thought led articles on the subject so please do keep an eye out

The report says ageism is rife in the workplace

Astounding since the government is undertaking a recruitment drive to entice older workers back into the workplace

Given the experience and a long employment record one would think that any sector would benefit immensely from the skills and experience of older workers

In fact the dwindling numbers of older workers is a key driving factor in the UK’s current economic stagnation according to reports, hence the reason the government is trying to get them back in work

With a chronic shortage of workers in the adult social care sector I would be very surprised if any operator is discriminating on the basis of age, quite the opposite I would suspect

People under the age of 25 make up just 10 6% of care walkers in England a trend which I understand is worsening

We exhibit at all the care trade shows and events both national and regional and get to speak with people at all levels within the sector Not once has age ever been brought up as an issue!

I did say previously that the government should consider an amnesty of some sort and incentives to entice care workers who left the sector due to the vaccine mandate to return I suspect that many of those who left were older and vastly experienced in their jobs and it is a travesty that those skills and experience is going to waste in other sectors

I would also like to remind you that we are now in media partnership with premier event organisers Draw Events organisers of The Alzheimer s Dementia & Care Show taking place at the business design Centre in London March 3 and 4th

As well as media partner The Carer team with also be exhibiting at the show

We are also exhibiting the same month at UK CARE WEEK at Birmingham s NEC and will keep you updated with regional and national care shows we will be exhibiting at so please do watch this space for announcements of our future partnerships

Tradeshows are a wonderful opportunity to engage with the sector packed with all the latest innovative products and services plus seminars by sector experts and organisations plus the most important of all of course feedback from you those in the frontline working on a day-to-day basis

So as I say please do watch out for future announcements and I would urge you to attend as many shows they are rate invaluable insight into the care sector and how it moves forward in the coming years!

One more thing of course please do continue to share your stories of awards and any celebrations, fundraising, sports events, singing and dancing or any other feelgood stories which highlight the dedication, commitment and devotion staff display every day improving the well-being of the residents!

And please follow us on Twitter we have hit the magic 10,000 followers we are delighted to say and we want to get that up to 20 000 so please do follow us and encourage as many of your followers in the sector to follow us as well!

I can always be contacted at editor@thecareruk com

Published by EDITOR'S VIEWPOINT PUBLISHED BY RBC Publishing Ltd Roddis House, Old Christchurch Rd, Bournemouth, Dorset, BH1 1LG TELEPHONE: 01202 552333 (6 lines) Fax: 01202 552666 Email: sales@thecareruk com WEBSITE: www thecareruk com
Fox The Carer is published by RBC Pub ish ng Ltd, Suite 4, Roddis House Old Chr stchurch Rd Bournemouth, Dorset Contribut ons are welcome or consideration, however, no responsibi ity wi l be accepted or loss or damage V ews expressed w th n this publ cation are not necessarily those of the publisher or the editor a team Whi st ever y care is taken when compi ing this publicat on to ensure accuracy the pub isher wil assume no responsib lity for any effects errors or omiss ons therefrom A l r ghts reser ved reproduction is forbidden un ess wr tten permission s obtained All material is assumed copyr ght free unless otherwise advised PAGE 2 | THE CARER DIGITAL | ISSUE 134
David Bar tlett Guy Stephenson PRODUCTION
Another article which has rather astounded me is the one regarding “Ageism” and its impact on society and the economy (See page 9) Editor Peter Adams

Campaigners Demand Residents Legal Right to Visitors During Lockdowns


Families with relatives in care homes were separated during COVID-19 when the government implemented its lockdown procedures, effectively banning families from visiting loved ones in care environments, to protect lives protect the NHS and reduce the spread of the virus However the highly contentious policy resulted in significant harm and unintended consequences with families highlighting the damaged to residents who were unable to understand why their family was absent for so long

The policy has been a repeated source of contentious debate and now a joint call has attracted crossparty political support following an event in Parliament in 2022


The new right would give anyone who needs care access to a care supporter – a relative or friend who can help them wherever they need it such as in hospitals care homes or GP surgeries

The Relatives & Residents Association Rights For Residents and John’s Campaign have written to the chair of the Health and Social Care Select Committee Steve Brine MP requesting that he clarify the government’s position

Helen Wildbore director of the Relatives & Residents Association said Organisations representing millions of people using services, as well as care providers have joined forces with a simple request: the support of family carers should be protected in law as a basic ingredient of good care They are looking to the Secretary of State for leadership on protecting the rights of people in the most vulnerable of situations Tomorrow any one of us could need this protection including Steve Barclay and his family ’


Julia Jones co-founder of John s Campaign said This is a chance for the Department of Health and Social Care to get its act together and legislate decisively on behalf of the people for whom it exists –patients residents and service users – you and me

Jenny Morrison co-founder of Rights for Residents said Relatives are angry at the failure of the Health Secretary to listen to the voices of their loved ones many of whom are at the very end of their lives Time is not on their side He should act with urgency to end the postcode lottery that allows some in care homes and hospitals to receive vital care from a loved one, while others are denied this lifeline by managers and

officials that have become completely risk averse Giving moral support, reassurance and comfort is a critical factor in maintaining mental health and well-being and this aspect of care can only be provided by a close family member or friend The evidence is clear guidance and persuasion have failed we all need a legal right to at least one Care Supporter that can be with us when we are at our most vulnerable ’


The coalition s demands follow a landmark debate in October 2022 which took place in the House of Commons

The debate was organised by a group of cross party MPs led by Dan Carden (Lab) Daisy Cooper (Lib Dem) Tracey Crouch (Con) and Liz Saville Roberts (Plaid Cymru)

Opening the debate Dan Carden MP for Walton spoke passionately about his own experiences of being prevented from seeing a loved one

All those attending called on the Government to enshrine in law the right of all those in health and care settings to have at least one Essential Care Supporter that could visit in all circumstances “I cannot think of any other issue that commands such unanimous cross-party support “ he said

Tracey Crouch (Con) said “The Minister will note that there is cross-party support for such a move – we could do it quickly in time for the winter so I hope she will consider our pleas seriously

Daisy Cooper (Lib Dem) said: “We must put an end to this scandal We have to be able to say never again As other members have said there is cross party support and we will work with the Government to put this into law

Speaking at the time Minister for Care, Helen Whately, said that she “welcomed the debate” as it’s such an important issue: there is clearly still a problem I have also seen the data from the Rights For Residents survey showing that 45% of responses said that restrictions on visiting had still been in place since April, and in 11% of outbreaks no visitors were allowed at all Again I am concerned to see that I have commissioned work on what I can do to sort this out I assure all hon Members on the Chamber and all those listening to the debate that I do not consider the status quo acceptable

Campaigners are urging:

• Write to your MP and ask them to contact the Care Minister to show their support

Copy the link to this page and include it in your email: Call for a new legal right to a Care Supporter

Alternatively, download the call as a printable PDF which you can send with a letter


How To Maintain Mental and Physical Wellbeing, Lift Spirits and Avoid Isolation Through Music, Dance, Games, and Art Within A Care Home?

Creative activities such as music dance games and art play a part in most people s lives in one form or another Such activities can help to lift spirits, promote social interaction, improve cognitive function, and provide a sense of purpose and fulfilment – none more so than for residents living within a care home With the risk of isolation and loneliness running high within a care home environment a comprehensive activity schedule can help to maintain both physical and mental wellbeing whilst supporting a happy and healthy life Below is some inspiration for activities that can help to boost residents spirits and overall wellbeing


Music can be used in a variety of ways enabling some residents to communicate relax and express themselves It can also help to reduce anxiety and depression and improve overall mood Some music can also have cultural and religious links, allowing residents to honour and celebrate their beliefs like they would at home or at their place of worship

Group singing can be a fun and interactive way to engage with others and promote a sense of community It can also help to relieve stress and is a great way to celebrate the changing seasons or festive periods with joyous music

Residents can also be encouraged to create personal playlists of their favourite songs or be provided with pre-made playlists to enjoy This can help to evoke memories and emotions associated with specific songs leading to some residents opening up and engaging in conversations about their past



The benefits of physical activity and exercise are plentiful for the general population as well as seniors within a care home who may be less mobile Heart elevating movement can help to improve cardiovascular health muscle strength and endurance joint flexibility and balance as well as release the hormone serotonin which is also known as the feel good hormone

A great and simple way to incorporate movement in a care home is through dancing, by merging music and movement together Dance can take on many forms including low-impact movements which remove the strain and weight on muscles and joints while exercising, perfect for those who are suffering with arthritis

Adaptive dance routines can be created to cater to residents with physical disabilities or those who use a wheelchair or walking aid This can help to increase self-esteem improve coordination and promote social interaction


Games such as puzzles and trivia are great to keep the brain active and improve cognitive function Games can also take on many forms For example brain games such as crosswords and Sudoku encourage residents to challenge the mind Group games like bingo, cards and board games can build relationships and improve communication skills Whilst outdoor games such as croquet horseshoes and beanbag toss allow residents to get some fresh air and physical activity, all whilst having fun


Art can help residents to express their emotions, relieve stress, and improve their mood It can also help to improve fine motor skills increase creativity and promote self-awareness The residents creations can be used to decorate the home for events or to create celebratory cards, allowing residents to see their work being put to use

Joint art projects are a great way to involve residents in activities that promote social interaction and collaboration On the other hand it s also important to provide opportunities for residents to create personalised pieces of art such as scrapbooks or photo albums to help preserve memories and promote a sense of individuality This gives them something to look back on from time to time and helps jog their memory to promote feelings of nostalgia and happiness

Encouraging residents to participate in the activities on offer can help to lift their spirits promote social interaction and provide a creative outlet These activities can also be taken to residents who don t want to or are unable to, leave their rooms, enabling them to benefit too Overall, the likes of music, dance, games and art can easily be tailored to the interests and abilities of residents providing a fun and engaging way to improve overall health and wellbeing

Wellbeing Care is a family-run group of care services that focuses on providing first-rate person-centred care to older people living in Suffolk and Northamptonshire From their three idyllic homes Wellbeing Care provides residential care, nursing care, dementia care, respite care, day care and supported living services, enabling tenants to continue living independent and dignified lives in warm welcoming surroundings Their homes include the award-winning The Dell Care Home near Lowestoft, which is rated in the top 20 care homes in Suffolk

Shaw Healthcare Appoints Former Hospital Director to Senior Role in Wales, the South West and West Midlands

Trinity Home Care Group Announces Air Ambulances UK their Charity for 2023

After a company-wide vote Trinity Homecare Group announced today their Charity of the year for 2023, Air Ambulances UK

All staff members across the group had the opportunity to nominate a chosen charity with nominations being received for a variety of thoroughly deserving causes all with their own special meaning to individual staff members

Air Ambulances UK is the national organisation championing, supporting and representing the lifesaving work of the UK s 21 air ambulance charities

Their vision in collaboration

Andrew continued I want to thank everyone of our team for the many nominations we received for our Charity of the Year, they are all extremely worthy of our support There were personal stories which were very moving and for every nomination a lot of passion shone through Simmy Akhtar Air Ambulances UK CEO said “We are extremely proud and honoured to be chosen as the charity of the year for the Trinity Homecare Group Air ambulance charities are collectively dispatched to over 100 lifesaving missions each day across the UK delivering advanced pre-hospital care to people with a sudden life-threatening injury or illness, saving lives and improving patient outcomes Each lifesaving mission by air costs on average £3 962 and are funded almost entirely by donations We look forward to working with the Trinity Homecare Group and we are thankful that the partnership will help air ambulance charities to save even more lives ”

with their members is to ensure the best possible chance of survival and patient outcome for everyone in need of lifesaving pre-hospital care Andrew Needham CEO of Trinity Homecare Group said when announcing the chosen charity to all team members, “It’s important that as an organisation we live our values but also that what we care about includes our wider community Together we can make a positive contribution to how many people Air Ambulances UK are able to help ”
The Trinity Homecare Group teams are now collating ideas for fundraising events that will take place throughout the year in support of Air Ambulances UK
A former hospital director with more than 25 years experience
the care sector has joined the UK’s largest employee-owned healthcare company Shaw healthcare Abigail Katsande who has senior leadership experience across numerous UK-wide care providers joined Shaw healthcare in January 2023 As Regional Operations Director Ms Katsande will be responsible for overseeing the delivery of high-quality care at Shaw healthcare’s 37 homes in Wales the South West and the West Midlands She brings decades of managerial and clinical experience, including roles as Director of Nursing Care at Linc Cymru Housing Association where she led in setting strategy stakeholder engagement quality and safety and policy development Her latest role was as Hospital Director at Ludlow Street Healthcare where she was responsible for the delivery of care and operational performance whilst continuing to develop commercial opportunities with purchasers and referrers Ms Katsande has also been a trustee for the Abbeyfield Wales Society – a charity providing homes to older people throughout the UK – since 2019 Commenting on her appointment she said: “Shaw is focused on delivering outstanding care – the quality of care we would want for our loved ones – and coupled with its employee-owned status it makes this new role a truly exciting opportunity I m looking forward to working with the talented management teams across Wales, the South West and West Midlands and the countless dedicated care home staff members across the region to continue to deliver outstanding services to our residents ” Russell Brown Chief Executive Officer of Shaw healthcare said: We are delighted to welcome Abigail to Shaw; she brings with her considerable care sector experience and management skills which will undoubtedly strengthen our executive team

Two Thirds (63%) of Nurses Choosing Between Food and Fuel as Cost of Living Bites and One In Five (14%) Turn To Food Banks

Two thirds (63%) of nurses and healthcare workers state they are having to choose between food and fuel to combat rising energy bills, a new study reveals

A study of over 1 000 nurses health and social care workers conducted by Florence, the healthcare platform using technology to help tackle the shortage of healthcare staff globally also found that nearly one in five (14%) nurses have started using food banks since the cost of living crisis started A further third (30%) also know colleagues who have

It comes as meteoric rises on energy bills and inflation are having a widespread impact on nurses and carers, often on a low income The Royal College of Nursing (RCN) which represents nurses has approved strike action marking the first national walk out of nurses in history

A staggering 94% of nurses and healthcare staff are calling for the government to match pay in-line with inflation currently increasing at nearly its fastest rate in 40 years driven largely by the rising cost of food and fossil fuels But a 5% pay rise might be too little too late, as over a quarter (28%) of nurses and healthcare staff are already planning to leave the profession in search of better pay further adding to the chronic staffing crisis the NHS is experiencing


Stress worry and anxiety are all factors attributed to increased financial pressure The study by Florence found 79% of nurses and healthcare professionals say the rising cost of living is already negatively impacting their mental health Within this two fifths (39%) say it s having a significant impact’

As a result over half (51%) of nurses and healthcare staff have had to take time off to recover from stress and burnout and over a third (35%) say they’ve already seen a significant increase in mental health related staff absences


While front-line nurses and healthcare staff are facing immense pressures due to the rising cost of living the healthcare service overall is facing critical risk

The study found that four in five (79%) nurses and healthcare staff state the rising cost of living will see the NHS face ‘intolerable pressure’ Two thirds (60%) state patients will miss appointments because of the cost of transport and over half (57%) predict wait times to


increase Within this well over two fifths (45%) predict wait times to at least double as a direct result of the rising cost of living

The latest figures show wait times showed not a single NHS Trust in England out of 111 met A&E waiting time targets during the year from April 2021 to March 2022 A total of 6 8 million people were waiting to start treatment at the end of July, up 6 7 million in June and is the highest number since records began

While wait times are set to increase over half (56%) of nurses and healthcare staff predict the rising cost of living will lead to people needing to use NHS services more frequently adding to the pressure

Over half (54%) predict GP appointment wait times will increase significantly and a further 52% are predicting higher ambulance call outs which are also sitting at some of the highest levels on record


Inflation-matched pay is not the only solution frontline nurses and healthcare staff are calling for Seven in 10 (69%) state the NHS needs increased funding for critical services to ensure the quality of care is not compromised and over half (53%) agree the government needs to produce long term, and coherent plans to safeguard the future of the NHS

Furthermore, over two in five (46%) want to see an increase in training grants to support more people into the industry overall helping to

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close the gap between staffing levels and vacancy rates

Fiona Millington, Chief Nurse at Florence, commented: “It’s an incredibly difficult time to be a nurse or carer at the moment The government hailed nurses & healthcare workers during the pandemic but where is that support now? The proposed pay increase doesn’t come close to what is needed by healthcare workers across the country Nurses and carers are making genuine decisions ‘Do I have something to eat that's hot? Do I risk having to use gas to heat this up?’ The cost of living has risen at an alarming rate but salaries are not increasing to match that cost of living Nurses and carers, like every other profession, are finding themselves in a situation where it s more difficult to make ends meet It s a really difficult situation but sadly it s the reality we re facing A government implemented pay rise cannot come quickly enough

Dr Charles Armitage CEO and founder of Florence commented: “It is completely inadmissible that frontline nurses and healthcare staff are choosing between food and fuel The cost of living crisis is having an unforeseen impact on those on low income, and nobody shouldn’t have the right to basic necessities whether food fuel housing or otherwise

“We’re heading into a tough winter and it’s vital we take greater care of our NHS workforce The cost of living crisis is a pandemic level crisis and not only will our workforce personally suffer, but the healthcare service overall will face intolerable pressure at a time when it’s already on the brink of collapse The interface between the NHS and social care, A&E and discharge, or the front door and the back door of the healthcare system is where we re seeing the biggest pinch points and the system is really starting to break down

“For too long, the UK's under-funded, over-stretched system has pushed more NHS and social care professionals to leave than to stay; with ever-growing vacancies and Covid-19 adding to the pressure

Staff shortages are the single biggest threat to global healthcare High vacancy rates are fuelling long wait times burnout and ultimately driving the existing workforce out - all in search of less pressure and better pay It s unsustainable and we need an urgent long-term solution We need to see increased pay greater efforts to bring more people into healthcare and enhanced training as a start We need to look after our frontline healthcare workers not drive them out

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Spiritual Care: How Care Homes Ensure That Residents From All Denominations and Cultures Feel Connected to Their Spiritual and Religious Needs

Religion serves many functions for society which are also pertinent in the care home setting These include offering meaning and purpose to life providing comfort and solace in times of need reinforcing social unity and stability, and promoting physical and psychological wellbeing to name a few Caring for the spiritual and religious needs of residents in social care is crucial in providing a supportive and inclusive environment, but it can be quite a sensitive subject, especially when dealing with beliefs you might not have come across before

So how do you ensure that residents feel connected to their spiritual and religious beliefs?


For a better representation of the community being served recruiting a workforce that has a diverse range of spiritual and religious beliefs will allow residents to feel connected and represented within the care home A diverse workforce also helps with an improved understanding and appreciation of different cultures, and introduces a broader range of perspectives, ideas and experiences


Ensure that staff are trained to understand and respect the range of beliefs they may come across during their work to enable them to respond to a resident s needs in a compassionate and sensitive manner Training on different religions helps staff appreciate and value the diversity of residents and create a welcoming environment for all whilst also helping to avoid misunderstandings and offence Those who have a deeper understanding and knowledge are better equipped to communicate effectively and build positive relationships with residents which may encourage quieter individuals to open up and interact more with

staff and other residents


Encourage residents to express their spiritual and religious needs and preferences and provide opportunities for them to observe their traditions such as regular prayer or worship services Routines provide structure and stability while reducing anxiety and stress levels They also help with memory and cognitive function providing a sense of purpose and identity of which religious beliefs can be a significant component Maintaining familiar routines can also improve physical and emotional wellbeing and can enhance a person s overall quality of life

Furthermore offering resources such as books music or art that are representative of different spiritual and religious traditions, can have many benefits Not only does it help a resident connect with their beliefs but both books and music provide stimulation for the brain and help to maintain mental agility Artistic resources can also evoke strong emotions, bringing back memories and helping residents to feel connected to past religious and spiritual experiences


Creating designated spaces for spiritual and religious activities, such as a chapel or meditation room and ensuring that they are equipped with necessary materials and resources, allows residents to practise their beliefs in a private and respectful setting Religious or spiritual spaces can also bring residents together, promoting a sense of community and connection, and provide comfort and solace

These are just a few of the steps care homes can take to promote spiritual and religious connection among residents from different cultures and are important aspects of providing comprehensive and holistic care By fulfilling the spiritual and religious needs of residents care homes can enhance their overall quality of life promote physical and psychological wellbeing and reinforce their sense of purpose and identity

Watermead Rose is Macc Care s first home in the East Midlands with their other twelve homes spanning across the West Midlands The group prides itself on three core values Love Caring and Compassion

Care Provider Rolls Out ‘Life Skills Toolkit’ to Enhance Ser vice Users’ Wellbeing and Self Esteem

Specialist care provider, Exemplar Health Care, supports adults living with complex and high acuity needs with over 35 care homes across Yorkshire the Midlands North East and North West The provider s care focuses on maximising independence by developing everyday living skills and empowering people to live fulfilled lives

Specialist care such as this requires a skilled team that has the right behaviours experience and values to promote a person-centred approach With this in mind, Exemplar Health Care has developed a Life skills toolkit to providing guidance on how Activities Teams can promote and enhance service user engagement in their homes The toolkit acts as a helpful framework for delivering outstanding service user engagement as well as creating recognition for teams and homes

The toolkit includes three booklets that cover the standards required to achieve a bronze silver and gold award status Once successfully completed, the home will receive the coordinating award with a plaque and

certificate, as well as a celebratory event in the home for all to enjoy The toolkit is revisited every three months with a Service User Engagement Manager and a Service User Ambassador to ensure standards are consistently met

Since launch the toolkit has been positively received across the homes in particular at the Grimethorpe-based care home Dearnevale where Activities Coordinators have recently achieved a gold award and positive feedback has been given from service users

Ruth Morrell Activities Coordinator at Dearnevale said: We hold regular meetings where our service users discuss which activities they want to do as a group and individually We ve found that more people get involved in the activities we have available as they’ve had the chance to voice their preferences and decide what they want to do This could be walks visits to the gym gardening volunteering in the local community and even getting involved in our recruitment process ”

Chorleywood Beaumont Fundraises for Christ Church

Staff and residents at Chorleywood Beaumont Care Home in Chorleywood have been hosting events to raise money for Christ Church older people s community groups

Chorleywood Beaumont in calibration with Chorleywood Jazz a local Jazz band hosted a wonderful afternoon of Jazz cocktails and great company The events was attended by residents their loved ones and members of the

Hosting this event was a huge amount of fun Chorleywood Jazz were fabulous and everyone had a fantastic time It’s for such an important cause Christ Church host so many important clubs and services for the community We very glad to be able to do our bit to raise money for them ”

Chorleywood Beaumont Care Home raised a grand total of £140 by hosting the event and presented the money to Tracy Brown Christine Brannan and Laura joiner the pastoral team Tracy said We really appreciate the kind efforts of everyone at Chorleywood Beaumont thank you to everyone who was involved The money will be very useful and will go towards the lunches we provide for older members of the community at our special services

local community and was a great success
was very supportive and made donations and bought
tickets to help with the fundraising challenge The head Chef laid
a beautiful array of food and cocktails
Chorleywood Jazz entertained with a fabulous Jazz set Ramona Stanciu General Manager at Chorleywood Beaumont Care Home said:

Ombudsman Issues Guide for Care Providers on Good Record Keeping

The Local Government and Social Care Ombudsman is issuing a guide to help care providers learn from its complaints involving record keeping

Among the complaints the Ombudsman receives from people receiving independently provided care poor record keeping is commonly a factor when things have gone wrong

The new guide focuses on a number of case studies highlighting the common issues the Ombudsman sees and also includes good practice tips to help providers avoid the problems from occurring in their own settings

Issues covered by the guide include providers fabricating records after a serious incident customers being given wrong or no medication or food because records were not updated properly, and delayed treatment for another customer because of inaccurate records

The guide sets out the Ombudsman’s approach to investigating complaints on this matter including information on electronic record keeping and it references other regulatory bodies’ guides

to meeting the requirements on record keeping

Michael King Local Government and Social Care Ombudsman said:

“Record keeping isn’t just an administrative task that can be completed as and when necessary – poor records can have serious consequences for the people care providers look after

Our new good practice guide shares the learning from the investigations we have carried out By highlighting some errors in real scenarios, we want to stress to care providers that not only does maintaining accurate records ensure compliance with the regulations – more importantly it also saves people from real distress

Good practice tips in the guide include ensuring all relevant staff are familiar with the recording system used and maintaining accurate, honest and contemporary records Where the Ombudsman does find gaps in records, it may cast doubt on the integrity of the whole of the provider s response

The Alzheimer’s Dementia & Care Show

The Business Design Centre London 3-4 March 2023

London on Friday 3rd and Saturday 4th March, the doors open at 9 30am each day and close at 5 00pm on Friday and 4 00pm on Saturday One-day tickets are from £18 00 online £23 on the door

For further information and tickets visit www alzheimersshow co uk

At the show - NEW for 2023

Full Dementia Interpreters Course–

The main theatre hosts keynote speakers on range of topics as well as chaired daily

Question Time panels

Talks Hub: A range of practical talks covering dementia and care topics from professionals and exhibitors

CPD Accreditation: Certificates available to professional attendees

Admiral Nurses & Alzheimer s Society

Now in its 10th year, The Alzheimer’s Dementia & Care Show is the UK’s leading event for care providers healthcare professionals families and carers This is an unmissable event for those wanting to learn from leading experts find practical advice and support resources help and information develop a better understanding of dementia and further professional skills

The show features a fully accredited CPD conference programme with talks from leading experts family carers and people living with dementia alongside professional advice clinics dementia and care exhibitors and unique individual training opportunities you won t find at any other event

Held at The Business Design Centre

Training2Care: Free taster sessions are offered to visitors who will have their ability to speak see hear and move impaired to begin to recognise the many forms communication may take for a person living with dementia Only at this event

Training2Care are offering individuals the full 1-hour workshop to allow you to experience the complete experiential practical session

Full Virtual Dementia Tour & Training

Experience – Training2Care: As well as free taster sessions this is the only event where visitors can book the complete training as an individual – an 8 minute immersive experience followed by 75 minute de-brief – a must do experience for anyone involved in caring for people with dementia

Dementia and Care Matters Theatre:

Advice Clinics: Free 25 minute 1-2-1


Leading Dementia & Care Exhibitors: Practical ideas new solutions and resources from dementia and care specialists

For information and tickets visit www alzheimersshow co uk One-day tickets are from £18 00 online and £23 on the door

Clackmannanshire Care Home Appoints New Manager

Parklands Care Home in Alloa, part of the Meallmore Ltd group, has announced the appointment of new care home


The 62-bed facility cares for residents with a range of support needs including dementia and palliative care

Shelley joins Meallmore with almost 20 years of experience in the care sector In her new role she will oversee the management for Parklands Care Home, including ensuring that staff continue to provide the highest quality care for residents

Shelley started her career in care as a care assistant Since then she has become well established in the industry with a total of seven years care home

management experience During her career Shelley has also been a freelance health care trainer, working with private healthcare companies to deliver moving & positioning and first aid training

Commenting on her appointment Shelley said:

“I’m very excited to have taken on this role with Meallmore as I feel that the company values its employees and invests heavily in their career progression Since I joined Parklands Care Home everyone has been so welcoming and supportive - from my colleagues at the home right up to the senior management team and head office

“At Parklands Care Home we strive to provide high quality personalised care for each and every person who lives with us I m looking forward to getting to know our residents and their families better and building up these relationships I m also enthusiastic about empowering my team members to be the best they can be to ensure we provide excellent care in Alloa ”


Using a Nutritional Career Background to Revolutionise Nutrition and Hydration in the Social Care Sector

It s an overused term that nutrition and hydration are critical to an individual’s health and development As human beings it s the bedrock to ensure our survival promote stronger immune systems and reduce the onset of non-communicable diseases However, despite the obvious factors highlighting its importance there is still a long way to go to ensure that people can access the necessary nutrients and vitamins to live a healthy happy and well-balanced life – particularly from a health and social care standpoint

Malnutrition is far too common in the UK currently affecting more than three million people Around 1 in 3 people admitted to acute care will demonstrate signs of malnourishment while 35 per cent of individuals will be seriously affected

Both dehydration and malnutrition have significant consequences on a person s health outcomes and are integral to all care pathways

Remarkably, these problems are still poorly recognised in healthcare settings despite numerous reports showcasing an inadequate level of focus in these particular areas

Indeed much of this will be down to care providers not fully understanding the benefits that come from greater nutritional expertise within a care environment The operation of food production in a care home after all is incredibly complex and very different to your common household kitchens

This was something I learnt very quickly following my appointment with Nellsar five-and-a-half years ago, and I am extremely keen to bring these challenges to light From the get-go my responsibilities were taking charge of the food assessment process of our residents, while underlining the key elements to improve their nutritional well-being From there everything spiralled and I was quickly pulling together comprehensive plans that were proving to be of incredible value to the business as a whole

Unfortunately despite these plans demonstrating an array of benefits to resident well-being our Kitchen Teams didn t quite have the capacity to carry them through which forced the business to broaden its horizon from a nutritional expertise standpoint – prompting them to offer me a promotion! We have also employed a team of Nutrition Champions across our homes to help support the whole process of implementing change, education and support

My promotion was a huge opportunity for me given my nutritional background as it s always been a passion of mine to be part of the movement that strives to improve nutrition – not only within social care but beyond I think a striking moment for me was when I discovered how people in hospitals who are recovering from surgery and illnesses for example aren’t necessarily fed very well in the context of appropriate vitamins and minerals despite being crucial elements of our health and well-being which never made sense to me

Similarly, in care homes, I’ve seen numerous examples of care providers focusing a lot of attention on

medication administration which of course is important – and expensive too – while overlooking the value of tackling health problems directly through good nutrition and a well-balanced diet So when Nellsar approached me with the same enthusiasm for identifying these problems at the source I inevitably jumped at the opportunity

Surprisingly one of the first things I noticed on the job was how transitional the skills were following my studies as a qualified nutritional therapist many years ago On top of this, once I saw the current recruitment shortage strangling the sector I thought to myself why other nutritionists who were once in my position weren’t capitalising on the chance to broaden their nutritional understanding, particularly from a clinical and catering perspective; it could kickstart their careers

In truth it’s quite a technical job and one involving familiarising yourself with comprehensive guidelines while simultaneously learning about dysphagia and texture-modified diets However it s also a fast-paced role with endless learning opportunities alongside like-minded individuals who are determined to make a lasting and transformative impact on the sector

Furthermore another valuable lesson I quickly learned was that our practices are clinically proven to work At Nellsar, we build therapeutic menus specially tailored for residents with a wide range of dietary needs On top of this we ve introduced bespoke training courses for all catering members of the businesses 13 care homes that ensure there’s a unilateral approach to how we make and distribute food

Also it’s not just about raising nutritional standards but also coaching the wider care teams to understand why we re encouraging better nutrition and hydration Similarly we champion residents to ask questions and get involved with trials This enables us to explore new ways to improve not only nourishment but the dining experience as for years the sector s stance on nutrition has been drastically outdated

In fact, a survey commissioned by eProcurement technology firm, Zupa, polled hundreds of care home professionals across the country finding that two-thirds of care home staff admitted the quality of resident care and the ability to cater properly for dietary and nutritional needs were some of the key areas being side-lined as a result of outdated practices

Clearly caring for the elderly day-to-day is already demanding and time-consuming enough for such an overstretched sector The over-reliance on outdated processes such as one-food diets weight loss supplements avoiding cultural foods eliminating food groups and clean eating adds to the growing fury amongst health professionals, and things simply have to change

Inevitably the lack of staffing throughout the sector is still a major concern However it s clear that in many cases, the adoption of new innovative methods to instigate positive change may just be right under care providers noses

So to anyone reading this with a nutritional background and struggling to apply their skills and insight to something practical I urge you to consider social care as a potential avenue Likewise for any care homes who perhaps don t quite understand the endless benefits that come from championing positive nutrition I invite you to come to one of our Nellsar homes and see the impact it’s having for yourselves

‘Adopt a Grandparent’ Announces New Director of Fundraising as the Charity Nears 100,000 Sign Ups Globally

Adopt a Grandparent an initiative initially created to help virtually pair care home residents with volunteers to combat loneliness throughout the pandemic has appointed a Director of Fundraising – as the project-turnedcharity sets out its 2023 plans to reach 100,000 sign-ups

The ground-breaking and award-winning scheme which has now established itself as an independent charity with a digital app and more than 90 000 volunteers spanning from Hawaii to Harrogate has unveiled international charity volunteer Andy Doherty as its new Director of Fundraising as it seeks to continue its mission to abolish loneliness for the elderly in social care and local communities

Andy joins the charity with an impressive résumé in fundraising and finance management on an international scale most notably and recently through his position as one of the philanthropy managers of The Prince’s Trust

Having moved from New Zealand Andy joins the Adopt a Grandparent team during a significant transition for the charity which started as a local initiative in Surrey but rapidly escalated to reach volunteers from all corners of the globe – some of which are celebrities and household names Andy is giving his time to the charity as a volunteer, having bought into its mission and values and after experiencing first-hand the impact of loneliness on his own parents and family he’s eager to help take it through its next phase in 2023

Andy will work closely with the charity and its ever-growing network of sponsors and partners to aid its financial growth and ensure it fundraises the required minimum of £100 000 a year to stay in operation with the hope of growing this to £1million to maximise its potential and fulfil its targets This is in addition to exploring new and exciting ways to provide the elderly with intergenerational companionship no matter the distance

Speaking of his new position Andy said Having come across the campaign when it really blew up and went international – reaching me on the other side of the world in New Zealand – I knew it was a no brainer to get involved I could see its potential to connect even more people from across the globe with care home residents and elderly members of society looking for companionship It’s such a positive scheme

with the simple aim of reducing loneliness in the elderly through the development of meaningful relationships – be that by forming intergenerational friendships, connecting with those with similar interests, or simply interacting with someone new

“I m relishing the chance to really immerse myself in the new role and help the charity to build on its fundraising through educating people about the elderly in care homes and local communities By making them more accessible we ll help them realise care environments are full of brilliant characters who have a lot left to give ”

Spearheaded by Shaleeza Hasham its Founder and CEO who also works with her family-run care group in the Surrey area, Adopt a Grandparent has already seen substantial growth since its inception three years ago With existing volunteers including Hollywood stars such as Ruby Rose and Bitsie Tulloch it s also been endorsed by The Duke of Edinburgh charity as part of its volunteering section

The campaign which was launched in late 2019 was initially designed to identify and connect willing virtual volunteers with lonely grandparents via video chat Volunteers would apply to join the scheme which would see them outline their hobbies activities and interests before being manually vetted and paired with the perfect candidate – with both parties then benefiting from rewarding intergenerational relationships forged on life experience and similar interests It has since become an independent, not-for-profit organisation for public benefit and has launched an app to facilitate streamline and speed up the adoption’ process

Shaleeza said: We re delighted to have someone with Andy s experience and passion for fundraising join our team as we prepare for an exciting year ahead We’ve come a long way in the last three years but that significant growth will only continue as we look to take this person-centred project into its next phase – with Andy taking the helm The fact he has joined on a purely voluntary basis shows the kind of person he is while it also underlines the power of the initiative we’ve created having drawn the interest of someone of his ilk

Shaleeza concluded: “This is just the first of several big announcements we’ll be making this year as we have some really exciting projects in the pipeline We d love for as many people as possible to join us on this ‘next-phase’ journey as we hope to take Adopt a Grandparent to new heights, and in doing so, edge one step closer to combating loneliness in social care and beyond though providing meaningful long-lasting relationships ”


Impact of Ageism on People, the Economy and Society Revealed

The devastating impact of ageist attitudes on people jobs health the economy and social cohesion has been revealed in a new report, Ageism: What’s the harm?

The compilation of research in the report looks at the three main types of ageism: institutional interpersonal and self-directed, and outlines the damaging impact of ageism including that

55% of adults agree that the UK is ageist (with just 13% disagreeing) and a higher proportion of British adults have reported experiencing prejudice based on their age than on any other characteristic

Ageism is rife in the workplace with more than a third of 50-70 year olds feeling at a disadvantage when applying for jobs due to their age and 1 in 5 employers saying that age discrimination occurs in their organisation There are 800 000 people aged 50 to 64 who are out of work but would like to be in work

– Your age can have a bearing on your access to health and care for example older people with breast cancer are less likely to receive radiotherapy and surgery than younger people

Older age groups are under-represented in mass media with only a quarter of adverts featuring over 50s and just 5% featuring characters aged 70 or older –

Ageism impacts people’s feelings of self-worth and even their health behaviours including levels of exercise, likelihood of visiting the doctor, and tendency to smoke and drink People with less positive self-perceptions of ageing live 7 5 years less than people who have more positive views of ageing (even after accounting for age, gender, socioeconomic status loneliness and functional health)

Ageism by omission leads to a failure to design and build age-friendly homes and communities (includ-

ing transport, accessible streets and public spaces and facilities such as toilets) despite the increasing need from an ageing population This results in the exclusion of many people in society

Centre for ageing released the report to demonstrate the impact of ageism and to encourage people to challenge ageism in everyday life through joining the Age-friendly Movement

By joining the movement you will

– Hear more about plans for the campaign as it develops via a regular newsletter

– Be kept updated about resources that will help you challenge ageism in everyday life

– Receive information about how to get involved in activity to challenge ageism for example signing joint letters for action or sharing social media resources

-Have the chance to share stories of ageism and positive ageing as part of the campaign

Dr Carole Easton OBE Chief Executive at the Centre for Ageing Better said: We need to build an Age-friendly Movement that tackles the harms of ageism in society our economy and in our everyday lives This report highlights the impact of the very real prejudice and discrimination which we will all face as we get older – simply because of our age

Our campaign launching this autumn will help overturn the deeply entrenched, pervasive negative attitudes within society towards ageing This will affect all of us over time so we want everyone, whatever their age to support our work to tackle ageism and get involved in our new campaign Anyone who has ever felt judged or mistreated simply because of their age, or who wishes to end unfairness and prejudice must sign up to our Agefriendly Movement and help us on the path to a more equitable society

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Health Leaders Call for Resolution As ‘Strike Week’ Continues

As the NHS braced itself for what is likely to be the most disruptive strikes so far with industrial action expected to take place almost every day this week, NHS leaders are warning of a growing fatigue given the cumulative impact of the strikes They say it is becoming harder to deal with the constant disruption caused by ever more strike days as the ninth week of industrial action begins

This warning comes as the latest data shows that the elective care waiting list did not grow for the first time since May 2020: November 2022 saw record numbers of planned procedures (70 000 more than November 2019) as did and tests and checks (over 2 17 million) Also, fewer hours were lost to ambulance handover delays outside of hospital in the last week despite there being an increase in patients

The NHS is working towards ambitious recovery plans for elective care, and urgent and emergency care with a plan for recovering primary care services also announced as part of the government’s Autumn Statement Delivery of these could be at risk if the strikes are allowed to continue and intensify

While the NHS is responding as well as it can in the face of the industrial action it is doing this at huge impact to its local communities and staff as rotas need to be revised time is taken away from improvement work and planned appointments must be rescheduled so that the most urgent and life-critical services can be prioritised

When ambulance workers and nurses staged strikes on consecutive days last December this led to over 18 600 elective procedures and hospital outpatient appointments needing to be cancelled

Since then the total number of cancellations has increased to over 88 000 as further strikes have taken place

In December, 44 NHS trusts were directly affected by the industrial action coordinated by the Royal College of Nursing but for next week s strikes as many as 73 NHS trusts (around one in three in England) will be impacted in addition to those striking with GMB, Unite Unison and the Chartered Society of Physiotherapy

With no end in sight and the possibility of strikes from junior doctors and hospital consultants on the horizon the increasing concern from health leaders is not solely about the harm and disruption on the day but on the cumulative impact on the NHS and local communities

Health leaders are urging the government to show initiative or risk longer waiting times for the public and progress being stalled on vital reforms

In particular, the NHS Confederation has identified four main risks if the government allows industrial action to continue:

1 RECOVERY OF PERFORMANCE: While health leaders are hopeful they will be able to meet the government s target to ensure everyone waiting over 18 months for an elective procedure gets one by 1 April this tall order could become increasingly challenging on a national level the longer industrial action continues According to the latest national data (for November 2022) nearly 49 000 people remained on this waiting list Also, over 10,700 operations have had to be postponed as a direct result of the strikes so far Elsewhere,

health leaders are committed to the recently published Urgent and Emergency Care Recovery Plan but progress is likely to be hindered if strikes lead to delays in 999 and 111 calls being responded to Also primary care leaders have reported that the impact of the strikes on their services in the community has not been fully acknowledged

2. READINESS FROM PATIENTS TO COME FORWARD: As seen during the peaks of the Covid-19 pandemic health leaders are concerned that the pressures facing the NHS including through industrial action could lead to patients being put off from accessing healthcare they need, through fear that they would not be seen in a timely manner that they would not receive the quality of care they expect or because they would not want to be seen as a burden This is a particular worry raised by leaders of mental health providers and the risk is that it could lead to patients storing up more serious health problems in future

3 RELATIONSHIPS: While local staff relations have largely been positive during the strikes, including in the agreement of derogations and in staff crossing the picket line to respond to life-critical situations members have reported that tensions could arise as the dispute escalates One hospital leader revealed that since the start of industrial action over 300 members of staff had joined their union leading to the prospect of individual employers seeing more and more of their workers taking part in the walkouts as they continue

4 REFORM: Health leaders share the government s ambition to transform and improve the NHS building on innovations such as virtual wards and better hospital discharge planning, but the longer that industrial action is allowed to continue, the bigger distraction it will become and the more time will have to be spent on firefighting” immediate pressures Members have reported how their senior staff were working on agreeing derogations for two weeks in advance of strikes which is time that could have been spent on more transformational work for their patient services

This comes as pressures across the NHS continue to be extremely high Over 78 400 patients arrived to A&E by ambulance in the last week hospital beds are 94% full and the latest monthly figures have shown record levels of demand for A&E attendances, category 1 ambulance call-outs, and 999 calls

Matthew Taylor chief executive of the NHS Confederation said: NHS leaders have managed the impact of the individual strike days very well up until now but they are growing increasingly restless about the impact this dispute is having on patient care at a time when they have made solid progress to recover services after the pandemic We face a hugely disruptive week for patients with five consecutive days of walkouts planned and the government cannot afford to let this escalate any further We urge ministers to take the first step and find a resolution to this deadlock with the unions

“It is not only the disruption on the day that is a cause of worry but the longer-term damage on service delivery staff morale reform and how the public engages with the NHS too As there appears to be no end to industrial action in sight and with at least 10,7000 elective procedures having had to be cancelled already because of the strikes health leaders fear a further escalation will only make the NHS s recovery even harder ”


Recruitment and Retention, A Modern Crisis in Care

The adult social care sector has consistently faced challenges with high staff turnover and vacancy rates In fact, in 2022 the number of vacancies increased by a staggering 52% to a total of 165 000 Similarly the starter rate fell between 2018 to 2022 from 37 3% to 30 8%; an indication that whilst staff are leaving in their masses recruitment is failing too With the renewal of the Workforce Development Fund expected to land in April 23 the industry awaits their support in terms of funding and learning and development opportunities with veiled breath More must be done to value and motivate our staff inside and outside of the doors of the workplace

In a person-centric career it seems obvious People are power in this situation of course As owners managers and employees of care homes we must all act to create support networks that truly value one another support one another and encourage both personal and team development in every chance that we get If we are to recruit and retain care staff within a demanding environment we must place our people first and in this case there is significant weight in their investment

This is why we set up the Employee Assistance programme; to aid staff and their families in matters relating to their personal and working life to make them feel a valued member of our society and in their own For point of clarification the EAP assigns any and all members of staff with a contact for advice on their mental and physical wellbeing their legalities and for citizens advice in an inclusive holistic package This stands to support employees if there are issues at work, or at home, as we recognise the duality that occurs within the system of life far beyond the walls of employment And if an employee feels valued at home they should feel valued at their place of work; the same is true for the inverse situation

As part of the programme they also have the opportunity to speak to an external counsellor at any hour of the day; a particularly important chance as a number of care staff work through the night to provide residents with support and supervision

Burnout is the reality of the health industry and the way out is by providing a support network that sees value in the harsh truth that stands when others fall and helps when others can’t If an employee feels empowered in their work and by their team members they will feel motivated and confident in their own thought and abilities; and the same is true at home

Additionally staff must not only be valued but rewarded for their work In a physically and emotionally

demanding environment we must celebrate our staff who in many cases have continued throughout the pandemic and continue to stand strong Employee benefits packages are a great way to keep staff happy healthy and engaged with their line of work and best behaviours must be encouraged too if we are to create a truly content and motivated team

Best behaviours go beyond great work, they transcend into great leadership By making examples of how team members have acted - in and beyond their line of work - your staff will feel encouraged and supported amidst a positive and inclusive working environment Management and leadership are two related yet separate entities and team leaders and managers must foster leadership through great examples and through attentive listening When staff have the tools to foster development they use them and in turn make their own solutions This is how we retain staff, we support them and we act as their first cheerleader in all that they do; for our duty of care is not limited to residents in care, but also for our colleagues

This support must also extend to the recruitment of staff New staff can present fresh energy and new optimism to a workforce With the rate of new starters decreasing in recent years we must look towards creating new solutions at fast pace

See recruitment is a competition and those who win are often those who offer the best package Many employers assume employers only change or leave jobs because of their pay This perception is changing and many individuals seeking employment place deep emphasis on work benefits and on the cultural aspect of an employer

Employee benefits can range from free meals advice on how to upskill and professionally develop support with childcare and provide options to buy annual leave The cultural aspect comes from who and what the workplace offers supports and celebrates and can be a deciding factor in accepting or declining a job offer As mentioned above staff want to be valued and rewarded and this must be portrayed in job descriptions and interviews if new members are to join a team A motivated, happy and successful team attracts similar individuals and whilst this is an entity less quantifiable than employee benefits they are seen in a person s character their persona and their team ethos

Additional benefits can be the provision of free or funded learning and development programmes with a roadmap toward progression within the industry; actions which lead to committed and qualified staff members; determined to achieve above and beyond their initial terms of employment

In simple terms, retaining and recruiting staff must come from within, and moves must be made to foster and support inclusivity, encourage and reward achievement and provide avenues for further development if we as an industry are to stem the flow of staff and keep standards high for those who are in need of our help



Landmark Carer’s Leave Bill Passes All Stages in the House of Commons

The Carer s Leave Bill which could see more than two million working carers get crucial access to one week of unpaid Carer’s Leave has passed Report Stage and Third Reading in the House of Commons The landmark Bill will now pass to the House of Lords for its next stages

More than 78 MPs have supported this Private Member s Bill, which was brought forward by Wendy Chamberlain MP the Liberal Democrat MP for North East Fife in June 2022

Millions of unpaid working carers in the UK face the daily pressures of juggling their unpaid caring role with paid employment The stresses and strain of doing so has meant hundreds of thousands of carers have had to leave the labour market – 600 people per day, on average Many working carers have said that they are tired, stressed and struggling to manage their own physical and mental health as well

This Bill would mean that eligible employees could take Carer’s Leave for planned and foreseen caring commitments for the very first time

Helen Walker Chief Executive of Carers UK said:

“Passing this Bill will be a really critical step forward for unpaid carers juggling work and care and it would benefit employers as well

Today we are a step closer to securing greater recognition rights and support for unpaid carers in the workplace, which has been a priority for Carers UK for decades

Carers need these rights We know that two-thirds of working carers who have taken unpaid Carer s Leave say that it has made their caring role easier while 1 in 10 say they are at risk of reducing their hours or giving up work without access to it

Employers who have Carer’s Leave are better able to retain staff and more carers could see staying in work as a viable option, bringing both short- and long-term financial benefits

We look forward to supporting the Bill s passage through the House of Lords

Wendy Chamberlain MP said:

“I am delighted that my Carer’s Leave Bill has now passed through the Commons This is an amazing milestone on the way to giving millions of more people the support they need to stay in work

“But this is also a starting point

A start for the Bill in the Lords but also the start of conversations between employers and those who work for them about providing support the start of campaigning for paid leave and the start of a process in which we give carers the recognition and value they deserve

“I look forward to supporting Lord Fox as he takes the Bill through the Lords, and to continuing the fight for a better deal for carers ”

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Care Week is an inclusive industry-defining event with insightful seminar sessions, live product demonstrations and interactive features to equip you with the skills and knowledge to improve quality of care and care environments you provide We’re all set to raise the bar for the social care sector and celebrate the talent of care professionals at the NEC Birmingham on the 22&23 March 2023 Running a care business has become increasingly challenging in recent times With the cost-of-living crisis recruitment challenges and chronic underfunding by local authorities many providers are exiting the market Come and hear Martyn Dawes Social Care Consultant and Paula Cashmore Franchise Director at Care

Singing ”Delilah” Triggers the ‘Tom Jones Effect’ in People Living with Dementia

People living with dementia in Wales noticeably benefit from singing Tom Jones 1968 hit Delilah says a music therapists and dementia care specialist

Swansea-based music therapist and professional singer / songwriter, Lorraine King has worked with dementia patients for over 15 years She offers music-based therapy to older people living with Alzheimer s and other memory-loss conditions

Lorraine claims the tune of Delilah – especially the catchy chorus – resonates deeply within the Welsh cultural psyche For people with memory problems singing the hard-hitting hit triggers the retrieval of previously lost words and sense of melody

Lorraine said: Research from around the world shows that music and singing has an amazingly positive effect on patients with dementia Music builds neurological bridges in the brain By that can guide some patients out of the fog of dementia Singing songs from the younger days of a dementia patient s life helps with improvements in spoken lucidity and clarity Music makes connections with the brain that stimulates communication and jumpstarts linguistic stimulants ”


Lorraine claims that two of Tom Jones 1960s hits – Delilah and Green Green Grass of Home – are among the best musical stimulants for her dementia patients in Wales

Lorraine explained ”Since 1968 Tom Jones’ song Delilah has become part of the Welsh cultural psyche The people that I help love a good sing-along and this often enhances their mood – especially when the song is associated with good memories of their younger days This kind of Tom Jones-feel-good-effect may possibly last for several days for some people with dementia

Lorraine added: ”In Wales it seems the song is hard-wired into a unique cultural place where the love of singing community and rugby intersect Delilah s tune, especially the famous chorus, is easy to remember and sing People with dementia benefit from singing it as a solo or in a choir We see clear improvements in mood, expressiveness and use of language ”



Three song close to the heart of the Welsh people are most suitable for dementia music therapy says Lorraine

”Over the years I’ve noticed that here in Wales there are three songs that really connect by stimulating and enhancing responsiveness – the famous hymn Calon Lan and Tom Jones’ 1960s hits Green Green Grass of Home and Delilah



In February 2023 the Welsh Rugby Union banned live choir performance of the 1967 classic at all rugby games in Wales described the lyrics of Delilah as problematic in the context of domestic abuse and murder references The WRU had previously banned playing Delilah through all its public address systems across Wales

Lorraine King said, ”While I understand some concerns around the lyrics it’s a travesty that the lyrics of a 55-year-old song have been targeted ahead of targeting the main causes and culprits of issues around sexism at the Welsh Rugby Union today ”

Lorraine added: People living with dementia show noticeable albeit temporary improvements from singing

“It would wrong to delete or avoid part of the musical soundtrack of their lives just to comply with a banning order of a panicking and overwhelmed Welsh Rugby Union


#ShareWhyYouCare: Awareness Campaign Hailed Success as Care Workers Reveal the Motivations Behind the Hidden Heroes of Social Care Sector

Some of the UK s 1 79 million care workers revealed why they chose to work in the sector as part of the inaugural #ShareWhyYouCare week – a dedicated awareness campaign showcasing the often selfless and uplifting motivations of one of the country s most under-pressure sectors

During the week carers were asked to take to social media to tell the world why they chose to work in social care in the hopes of raising the profile of care work and to tackle the sector s chronic understaffing Across hundreds of posts and comments, carers shared that they were driven by the relationships they have with those they care for and the difference they make to their lives One social care worker from Sutton explained via LinkedIn that she cares “because everyone has the right to choose the life they lead – showing the dignity and respect our social care workers give to the millions of people in care every day

The awareness campaign was launched by Care Hires, a temporary staff management platform provider to raise the profile of careers in the care sector and help workers connect across the country On the campaign Care Hires co-founder Suleman Sacranie said: “Staffing in the sector is a major challenge And while there are lots of programmes schemes and plans to encourage people to take on a care role we really wanted to highlight the human element There are real opportunities in the sector and while it seems care work truly is a calling, there are possibly a lot of people out there who haven t thought about care as a career before but would gladly answer the call after finding kindred spirits in the sector ”

Many care workers were inspired by the care their loved ones had received with it having a lasting mark on a number of young people In a touching and personal Twitter post one care assistant from Cheshire revealed “I have known that I wanted to care for people since my dad died of cancer when I was 17 It was always hard knowing we couldn t be with him all of the time so now I love caring for others whose families can’t always be there either ” While another shared, “My mum had cancer when I was 19; watching the care that she received and the way they showed her kindness and made her comfortable made me think I need


to be useful in this world My role is very rewarding; I treat people with dignity and respect and they say to me Thank you my darling’ ”

Overseas recruitment is a hot topic in the care sector and with some 165 000 vacancies currently needing to be filled many care providers are looking both at home and abroad for staffing One overseas recruit shared on Twitter that she cared to help her feel more connected to loved ones at home while she works in the UK

The sector is under continued pressure even after rising to meet the challenges of the pandemic, prompting many to use the awareness week to share the responses they give to family and friends who ask why they choose to remain a care worker under the current circumstances A worker in Oxford revealed a deeply personal connection echoed by many; My heart and soul are deeply connected to people (that includes feeling others’ pain deeply) and making a difference to people s lives and no role will ever suit me unless I can see the clear connection between my purpose and the positive impact on the lives of people with care and support needs But why? I m not sure I really know the answer I believe I was born this way it's in my DNA I don't believe you can teach people to actually care it s either intrinsically there or it isn t We can teach skills and the practical elements but truly caring for people is just in your soul

The social care sector plays an important role economically, adding £51 5-billion to the UK economy and with the UK s elderly population growing the sector will only follow suit Statistics show that care workers are predominantly female (82%) with an average age of 45, showing real opportunity for young people to join the sector as well as men

Suleman concluded: “We really hope shining a spotlight on our care workers during #ShareWhyYouCare awareness week sparked a light in like-minded individuals across the country to bring more amazing people into the sector

To find out more about Care Hires, visit www carehires com




Priorities For Operational Success Within The Care Home

they expected the future of care to look like in a post-Covid environment and what needs to be the focus for long term operational success Here are three key areas that were highlighted


Infection prevention has always been crucial within the care industry; however, the pandemic forced care homes to implement and adhere to increased hygiene measures to help manage infection outbreaks Consequently 91% of respondents have experienced challenges with changing rules and regulations and are on the brink of information overload Despite this 88% believe that these changes have had an overall positive impact and as a result, will continue to focus on infection prevention methods to achieve operational success


Whilst the pressures of the pandemic have eased its lasting impact on the care industry can’t be overlooked with many carers finding it difficult to remember life before Covid-19 Last year Miele Professional conducted research with senior care professionals to find out what

The care industry suffered with recruitment and retention issues long before the pandemic yet staff turnover is rising - unfortunately this is at a time when people are increasingly needing care services According to 37% of the survey respondents, Covid-19 had a direct impact on staff working hours causing burnout additional stress and influencing workers to leave the profession 81% of senior care professionals claim that staff shortages are moderately to extremely challenging and there isn’t any expectation that this will get better anytime soon


Isolation visitor restrictions and shielding were implemented within care homes to better protect residents from the transmission of Covid-19 but this came at a cost Nearly a third of respondents agreed that quality of life for care home residents declined substantially throughout the pandemic as they were not given the experiences they needed to ‘live life Both short and long term, the value of life needs to be at the heart of the care industry with one forum participant commenting it s about the quality of life not longevity Now more than ever carers play an important role in helping facilitate this through the organisation of activities in tandem with ensuring infection prevention protocols are followed to keep residents both safe and engaged Download the Future of Care report by Miele Professional to learn more at www mielecarehome co uk/content-library

Waiting List Grew by 1 Million in a Year, Despite Elective Care Recover y Plan

Commenting on the one year anniversary of the publication of NHS England s elective care recovery plan senior policy fellow at The Health Foundation Tim Gardner said:

‘There were 7 2 million people waiting for routine hospital treatment at last count up from 6 million a year ago Behind these numbers are patients left in pain, and people enduring unnecessary suffering The public and government must be under no illusion: there is still a significant mountain to climb before waiting lists are back to a more acceptable level

‘Last month there were grounds for cautious optimism – for the first time in over 2 years the waiting list fell rather than grew NHS staff have worked incredibly hard to

achieve this reduction in the wake of the pandemic but we are still a long way from delivering the volume of care needed to see 18 week waiting times become a reality for most people Over 400,000 people have waited over a year to start treatment, up from less than 2,000 before 2020

The backlog in hospital care is the result of a mix of factors including a decade of underinvestment in the NHS and other public services a failure to address chronic staff shortages and the longstanding neglect of adult social care – all of which predate the pandemic If the government wants to see meaningful progress on reducing the waiting lists these issues must be addressed

Dozens Complete CHAP Training at Hill Care Group

CARERS across the north of England have completed specialist training to boost the level of support their elderly residents receive at their care homes

Over 30 senior care assistants at care settings from Liverpool across to Newcastle-upon-Tyne and many in between undertook the intensive 10-week Care Home Assistant Practitioner (CHAP) course

The cohort of newly qualified CHAPs all work for the Hill Care Group which operates 36 care homes in the north, as the care provider aims to ensure residents are receiving the highest level of care

Having completed the course all 32 will be able to provide an enhanced level of support and care for residents working alongside registered nurses as they provide care and interventions

Shelby Fenwick a former senior care assistant at Willowdene Care Home in Hebburn near Newcastle is one of those to have completed the training

She said: I ve worked at Willowdene for five years starting as a care assistant on the night shift and then after three years, I became senior care assistant on the day shift

When the opportunity to undertake the CHAPs training came up it was a great way for me to develop my skills and progress in my career

“A lot of the course was very useful and gave me a lot of confidence to assist the registered nurses in my role

Kendra Lowe, who works at The Beeches Care Home, in Stockton-on-Tees, also completed the CHAPs training She said: I really enjoyed the modules especially the ones that covered diabetes and venepuncture

I also really appreciated how the clinical tutor helped us to understand how to interact with other health

care professionals in order to get the best outcomes for our residents

“Family members have also asked about the new uniforms we have and they ve been impressed to learn that Hill Care is investing in upskilling the staff team

“I’ve been shadowing the district nurses when they come to The Beeches and they have been helping me to put my training to practical use ”

Sophie Williams CHAP and former senior care assistant at Alderwood Care Home, in Worsley Manchester said: I really enjoyed the course It s opened my eyes to other possibilities and opportunities I’d say everyone who s able should do the course ”

Amanda Clegg who has also just been promoted to deputy manager at Aden House Care Home in Clayton West Huddersfield said: It was a good course It happened at just the right time and will really help in my career path with Hill Care at Aden House ”

Two celebrations were held at Aden Court Care Home Huddersfield and Briarwood Care Home Middlesbrough, where over 30 carers from settings across the north of England gathered to receive their certificates from Lynda Hodgkinson Development and Governance Director for the Hill Care Group

She said: “With their additional knowledge and skills, our CHAPs can contribute towards further enhancing the quality of care our residents receive

“Everyone agreed the course had given them more confidence skills and knowledge to work under the direction of a Registered Nurse and they all said they would encourage others to consider the opportunity Being able to provide an opportunity for developing new skills and offering professional development along with enhanced leadership skills for our senior care staff, is a great way to ensure our staff are happy in their roles and have the skills and confidence to carry their duties out to a high level

“We’re all exceptionally proud of the dedicated, hard work and perseverance they’ve shown over the 10 week course


How Can Technology Help Health and Social Care Professionals Provide Truly Person-Centred Care to the People They Support?

egardless of geographical location health and social care fields cross the world are governed by care standards which dictate that residents must receive person-centred care and be involved in every aspect of the care they receive

With the needs of residents in the health and social care setting being so diverse and complex, organisations supporting people with specific needs cannot aspire to achieve this best practice by applying a one size fits all rule when it comes to the technology they need to use to manage both the care and operational sides of their business There is a substantial amount of published literature depicting how different types of technologies can positively ssist organisations in the health and social care industry to enhance ependence and quality of life for residents, clients and patients

Equally few articles in the information technology rubric balances these views by focusing on evidencing the drawbacks of using certain information communication technologies in this field

In her article: Ethical Issues and the Electronic Health Records (EHR) published in The Health Care Manager magazine in December 2020 Layman Elizabeth PHD student highlights the inconsistency of positive evidence about the use of EHR for disadvantaged persons in the care setting According to Layman (2020) if not used appropriately, this type of technology can also come with some disadvantage which includes residents or clients not knowing who their information will be shared with; in some cases the accuracy of the information recorded about a service user is found to be incorrect Service users do not seem be able to have access to their electronic records

Over the past decade the issue around the use of technology in the health and social care industry has also been the centre of interest for Government and health care regulatory agencies Indeed (Jennifer Martin 2019) the ex-Medicines and Healthcare product Regulatory Agency (MHRA) Inspector Director in her quest to review the strength and weaknesses of the EHR systems used in the health and social care field provided us with a very insightful blog published on the GOV uk website on the 23rd July 2019 Her work on the evaluation and review of a number of EHR technologies assisted decision makers to see that the majority of available electronic health recording systems did not have adequate functionalities For example a major issue related to the lack of ability to give access to specific information to relevant audiences without breaching data There is also very limited evidence of EHR systems enabling residents and their families to access electronic files without the input of a staff member Despite some of the drawbacks highlighted in the digital literature, it has been widely acknowledged that achieving effective sharing of information and capturing all essential aspects of an individual s needs without using technological tools proves very challenging Hence the Government and health regulatory agencies and such as CQC, NHS and Nice, are supporting and will be ultimately requiring the implementation of EHR technology in health care settings A recent review of such systems (Jennifer Martin, 2019), demonstrated that there has been some improvement regarding the sharing of information using EHR systems over the past few years Professional 3rd parties involved in the care of residents or patients are able to access electronic files However the risk of data breach for these systems appeared high as not all systems could enable the professionals to see only what they needed The review of the literature on the use of technology in health and social care highlights the



importance for leaders making decisions about the tools to be used to achieve best practice and personcentred care; to make themselves familiar with systems and functionalities that will enable them to have the service users at the centre of their care Interestingly most literature and recommendations for best practice on this topic point to systems being able to share information effectively (Kharrazi et al 2018)

Leecare s senior leadership team is passionate about continually improving program functionality to ensure service users remain at the centre of the care they receive The team has continually kept abreast of latest technologies and Government requirements and what is required to ensure best practice, worldwide

With this in mind

Leecare s Platinum6 software has been especially designed to make information sharing easy with an emphasis on the connection between the care of the resident staff and the organisation Particular care has been taken in developing P5MyCarePlan - our resident centred app By directly enabling service users to inform service providers, the information in assessments and care plans is not solely related to the clinical observations of nursing staff but also reflects more accurately the preferences views and feedback of the person receiving the care and support

P5MyCarePlan App also enables residents to review their care plan and what staff have written about them, as well as add information that populates directly into their care plan, in their own time

If the resident wishes for a family member to also have access to their information, a login can be created for them so that they can contribute to providing feedback regarding the care of their loved one or just be updated about new events

Having this tool made available to residents facilitates a truly person-centred care approach as it promotes adaptability and flexibility, giving room to the resident to request changes as and when their needs change and communicate this to staff members in real time

Ensuring that residents and service users are able to easily communicate their needs is also paramount to providing person-centred care Therefore choosing a technological tool that is not just user friendly but adaptable and accessible is essential if staff are to fully capture all of their resident’s different needs

Leecare P5MyCarePlan can not only be used on different type of devices, such as mobile phones and tablets but service users can also use touch screens to write their feedback or utilise voice recognition if they are unable to write Staff are then able to receive the information and take immediate and effective action Dr Caroline Lee CEO and founder of Leecare Solutions stated in her article entitled: Keeping residents and families connected-supporting Self Determination” which was published on the 5th July in Hello Care Magazine: “Caring requires us to be vigilant – to know every wish and need watch out for cues for change and to know what we need to know But obtaining the information directly from the person the care impacts using technology a system linked App ensures our care is not only about the Standards or public demands or legal responsibilities but is real and can be followed through onto the ground where it is needed most”

Charity Chair Fundraising Challenge for Veterans

A retired Major General is on the final push of a gruelling 12-month challenge to raise money for veterans charity Royal Star & Garter Major General Tim Tyler set himself the goal of covering 1,000 miles in one year but after passing his target is now hoping to push on past 1 100 miles

The 69-year-old is raising money for Royal Star & Garter the charity of which he is Chair which provides loving compassionate care to veterans and their partners living with disability or dementia

He said he was inspired by the work of staff in the charity s three Homes in Solihull, Surbiton and High Wycombe: “I’ve done this because we ask all our staff to go that little bit extra for our residents This is my bit extra, to try and get on the machine as often as I can and raise some money

Since starting his challenge on 25 February 2022 Major General Tyler has passed his initial goal: “My original target was 1 000 miles but I’ve passed that milestone already so I m shifting that target to see how far I can go past 1 100 miles

He said the past 11 months had gone well, but not without the odd hiccup: I m averaging 8 3mph which is above my target of 8mph I’ve not been able to get on the machine as often as I had expected – I thought I would be able to do about 250 sessions but it will be nearer 200 as a result of work leave family commitments and a bout of Covid So I ve had to do longer sessions than planned – mostly about six miles – which takes about 43 minutes But I can honestly say that I have not struggled with motivation – that has been in good part due to the fact that I am being sponsored and because I know that the Royal Star & Garter carers do have to commit themselves and do that bit extra every day

Major General Tyler was commissioned into the Royal Electrical and Mechanical Engineers in 1972 becoming a Colonel

Commandant in 2005

He was appointed Director-General Logistics (Land) and then Director-General Land Equipment as well as Quartermaster-General to the Forces before retiring in 2008

‘Outstanding’ Rating Awarded to Shipston-on-Stour Care Home, Low Furlong

The team at Low Furlong care home in Shipston-on-Stour Warwickshire, were overjoyed to receive the news on their outstanding’

CQC rating

Owned by leading UK residential care provider Runwood Homes the 68-bed residential care home situated in Darlingscote Road in Shipstonon-Stour now proudly falls within the top 5% of care homes in England with this exceptional rating and is one of four homes in Warwickshire to receive this level of accreditation

Leanne Braham, Home Manager for Low Furlong, and her wider team have worked exceptionally hard to put strategies and processes in place to further improve the service and were delighted to see the hard work from everyone in the home reflected in their new official rating Celebrating the success of this new rating Leanne said: ‘We have all worked so hard over the last few years at Low Furlong and we are absolutely over the moon

to have achieved an outstanding rating with CQC I believe that resident relative and staff involvement in the daily operations has really contributed to our success

I am thrilled to have led the team through change and now we are proud to share our success within the home the community and our health care professionals

The CQC report published on the 25th of January 2023 following an inspection during the month of December found: People received an exceptionally personalised service because staff took time to learn their preferences and routines so they could provide care that was responsive to people s individual and unique needs ”

Observations noted in the glowing report by CQC also complimented the positive person-centred approach from service leadership and management which said: “Staff told us the registered manager was extremely supportive of them and was an effective leader and motivator ”

References Kharrazi H Anzald BS Hernandez L Dav son A; Boyd C M Leff B K mura J J P Weiner(2018) The Value of Unstructured Electron c Hea th Record Data n Geriatric Syndrome Case dentif cation V66 Issue 8 Pages 1499-1507 Journal of American Ger atr c Society Layman E J PhD (2020) Ethical ssues and the Electron c Hea th Record Health care Magaz ne https // ourna s ww com/healthcaremanager ournal/Abstract/2020/10000/Ethical Issues and the Electronic Hea th Record 3 aspx Dr Lee C (2021) Keep ng res dents and fam l es connected – Support ng Self Determ nation Hel o Care Magaz ne Martin J (2019) Electronic Health Record (MHRA nspectorate https://mhra nspectorate blog gov uk/2019/07/23/electronic-health-records By Annick Guirate,
Consultant, Leecare Solutions Ltd UK (www leecare co uk)

Cost Of Living: Can’t Afford To Give Employees A Pay Rise? Here’s How You Can Help

You may need to think outside of the box in order to be able to support employees without compromising the financial security of your business


One of the first points to consider is whether employees are aware of the benefits you already provide to them These might include free or discounted prescription glasses or eye tests healthcare a cycle to work scheme assistance with travel costs and mental wellbeing support Reminding employees what you offer where they can access information about these and encouraging them to use existing benefits doesn t cost anything

You could also consider making use of benefits platforms something we can offer as part of our bank of hours packages

In recent years there have been some startling statistics about employees’ financial wellbeing and the impact this has on the workplace One survey found that 70% of employees reportedly admitted to wasting a fifth of their time at work worrying about their finances and in another one in four employees said that financial concerns impacted their ability to do their job

The cost of living crisis has exacerbated this trend Employees are becoming increasingly worried about whether their income will go far enough to support the basics of life and how long it will take before inflation starts coming down

The ONS has reported that between March and June 2022 57% of adults who had seen their cost of living increase had begun to spend less on non-essentials, while 35% spent less on food and essentials Between August 2021 and August 2022 domestic gas and electric prices increased by 96% and 54% respectively causing increased pressure on already tight budgets


Given that employees now report financial stress as the highest cause of stress outside of work and 15% employees consider that financial stress causes a decrease in their productivity there’s not only a moral argument to supporting employees more comprehensively to manage their financial wellbeing but a business argument too

One key issue for employers is keeping up with the rate of inflation whilst still trying to run a successful business The ONS reported at the end of the year that while average regular pay among employees increased by 6 4% between September and November 2022 on average employees still face a real terms pay cut of 2 6% since the start of 2022


You might also consider offering additional alternative benefits The extent and nature of these will depend on your set up and whether you can contribute towards the cost But it is always worth bearing in mind that some benefits cost you nothing or very little Some examples of benefits you could include are considered below

1 One of f bonuses

You might not be able to commit to making pay rises across the board but you may be in a position to make a one-off cost of living bonus to support your employees and help them feel valued

2 Allowing staf f to work flexibly to reduce commuting costs

If you don t already do so consider allowing those staff who can to work flexibly so that they can reduce their travel costs and make days in the office productive and worthwhile Introducing set office days or giving staff complete flexibility to arrange their working time is a realterms benefit that many employees want

Plus, it will allow staff to save money and could also reduce resentment at having to go into their workplace only to sit in front of a screen on virtual meetings when they get there

You could also consider introducing a four day working week or allowing staff to work compressed hours, to give them more free time and reduce commuting costs A recent study has indicated that a four day week does not impact on productivity and in many cases employees are motivated to work harder in order in exchange for a shorter working week (see our article on this for more information)

3 Directing staf f to reliable information

Another cost-free or low-cost way to support financial wellbeing directly is to signpost employees to useful resources to help them manage their finances The Money and Pensions service offers some

free advice on this and there are a variety of useful courses online

4 Providing an additional day's holiday

Rewarding all staff with a day of leave to allow them to focus on their wellbeing or an additional day s holiday will demonstrate that you recognise their hard work Alternatively you could allow employees to give back a certain number of days holiday and allow them to work and be paid for that time You must ensure that they still take at least four week s leave each year

5 Providing salar y sacrifice schemes

You could look at salary sacrifice schemes (where employees sacrifice pay for a non-cash benefit) to help with the costs of green energy products and child-care

6. Providing meal subsidies and other benefits

You could take a leaf out of John Lewis book and offer staff hot meals during their shifts to support them or you could opt to provide tax-free rebates (where possible) to offset some of the costs of working from home such as broadband and home-office furniture

You might be able to provide staff with reduced cost-access to the products and/or services your company provides – such as vouchers for staff of retail companies or free legal advice for employees of law firms This should cost you less than an equivalent benefit provided by a third party

You could also alter the benefits you currently offer to suit your employees’ needs Since the pandemic health-related benefits have been increasingly important to staff (particularly being able to access online GP advice) as well as benefits such as pet insurance Employees’ priorities may have changed and you might be able to tailor your benefits package accordingly


However you decide to assist your employees through this difficult period we know that demonstrating your commitment to them is essential if you want to retain and attract talented staff It’s worth investing time and if you can money to ensure your employees feel sufficiently valued and supported and can thrive at work

Wellbeing isn t just about pay and benefits Your staff may also want a career structure which allows them to develop and move on, will want to be recognised for their achievements and will want to work in decent environment where they feel respected and valued

These concerns should not be an after-thought when considering your recruitment, retention and employee wellbeing strategies

Dementia Care and Washroom Design

How can washrooms help suppor t independence for those living with Dementia? Chrissie Rowlinson, marketing manager from Dudley Industries shows how washroom design and dispenser choice can help make washrooms a less confusing space

Alzheimer s Research UK reports that over 944 000 Britons currently live with dementia and, by 2030, the number will exceed a million For those responsible for washroom design in the care sector this rising trend presents important challenges

Such washrooms will typically see a variety of users so they must accommodate different demands They must satisfy all the usual conditions – safety, accessibility and ease of maintenance, for example – but as the population ages it s increasingly important that they meet the needs of users living with dementia and similar cognitive impairments


The various steps involved in wetting hands applying soap rinsing and drying all demand thought observation orientation and the ability to recall in which order tasks should be performed For people with dementia this may be especially difficult in an unfamiliar environment

The challenge may be further complicated by the fact that people with dementia often struggle to distinguish similar colours A typical washroom, featuring pale-coloured dispensers on pale-coloured walls, does little to help them

However, good design can remove key barriers to usability The Alzheimer’s Society reports that using sharply contrasting colours is helpful Intelligent use of colour and signage can eliminate much of the visual ‘noise’ that users can find so disorientating and in a washroom colour can draw attention to key items such as soap- and towel-dispensers

Washroom dispensers are available with high-contrast coloured wall-plates The equipment then visually stands out from the surrounding wall, cutting through most distractions to guide users in the right

direction This can be particularly helpful when items are situated close together (e g a soap-dispenser above a basin beside a towel-dispenser) This saves the user from having to walk or queue at any stage in the washing process, so there is less chance that he/she will lose track of what should happen next


To reduce the risks of distress designers can also consider the pacifying effects of certain colours Blue is often regarded as a particularly restful choice so white dispensers set against blue wall-plates are a good option They offer high contrast while promoting calm

Designing in this way also permits a kind of guidance through colour-coding

The same colour can be used for all functional items, such as toilet roll housings soap dispensers paper towel dispensers and so on Provided that each is presented in a logical order colour-coding can then lead the user on a simple journey through the facilities

The same journey can also be aided by colour-coding in accompanying signage or posters that explain with visual examples how to use the facilities provided It can also be enhanced with colour-coding on the floor; for example by using coloured tiles or strips to indicate a logical path through the washroom from basin to dryer to exit

Such cues help users to build visual associations and to develop a sense of familiarity both of which can reduce the risks of anxiety and promote more regular and effective hand-washing


Many older people suffer from restricted vision so adequate lighting is essential particularly if colourcoding is a feature of the room s design Moreover lighting should cast no strong shadows across floors and walls, since they may be mistaken for obstacles and interrupt users’ progress through the room NOISE

Finally people living with dementia may be more easily startled by sudden noises so paper towel dispensers offer a safer quieter choice than hand-dryers They may also be better suited to residential premises where it’s important to minimise disturbance at night

Moseley and Martha Kent from the Employment Team of Irwin Mitchell (www irwinmitchell com)

Homecare CEO Spells Out the Scale of Crisis in the Sector

Increased demand a recruitment crisis poor pay and repeated failures to meet the needs of the most vulnerable members of society are some of the major issues hampering the provision of homecare according to a leading figure in the sector

Dr Jane Townson CEO of the Homecare Association fears people are being neglected in the community because of problems impacting the sector

Around 1 million people are estimated to receive homecare in the UK for a variety of reasons, such as post-hospital care old age, physical disability, dementia or sensory impairment

In a stark and honest interview with Newcross Healthcare s Voices of Care podcast Dr Townson the boss of the professional association representing and supporting providers of care in people s own homes laid bare some of the key challenges facing the sector

These include;

Growing demand for homecare provision

Carers leaving the sector in their droves

Delays in discharging from hospital due to lack of available support at home

• Poor pay terms and conditions hampering recruitment

People’s needs not being met due to an increase in 15-minute visits

• Failure to make the most of digital developments

Dr Townson said: We ve got a population aging with multiple long-term conditions and obviously the preference of most people is to stay at home surrounded by people that they love in familiar surroundings and able to do what they want when they want

“But we're seeing staffing issues translate into problems discharging people from hospital Nuffield Trust reported that one in four people who are stuck in hospital are waiting for homecare and then at the front end because people are being neglected in the community they're deteriorating ending up in ambulances in A&E when with some support at home we could keep them safe and well in their own homes ”

Recent research from the Homecare Association found that the average price being paid by public organisations for home care in England after 1 April 2022 remains significantly below the cost of recruiting and retaining a skilled workforce and delivering high-quality sustainable home care services

Meanwhile, the podcast heard how the pay rate for someone in care was once higher than someone in retail or sales but is now much less making the sector unattractive to those looking to decide their careers

Dr Townson said poor pay, terms and conditions was impacting the quality of care people received, adding: So many councils still purchase home care by the minute So that puts such a lot of pressure on the care workers They feel that they re rushing from one place to the next and they re in it because they want to make a difference to people's lives and they want to meet people's needs

But it s really stressful when you can t do that And we re seeing in some areas an increase in the number of 15-minute visits You've barely parked and got in the door and somebody got out of their chair and then you ve got to go again It's just not enough time for the level of need that people have So the fundamental issue is the lack of investment ”

She also criticised the lack of investment from the government in improving the technology and digital tools available to homecare workers, describing the improvements when staff were given just basic smartphones, which made it much easier for them to communicate with each other and access services like online rotas

When discussing solutions to the crisis Dr Townson called for increased funding for the sector a clearer pay structure and more flexibility when it comes to training new recruits including the ability to train remotely

She also called for a greater focus on multi-disciplined teams working together in the community to help those in need of care

She said: “What we'd really like to see, are more multi-disciplinary teams on the ground because in practice the care worker is talking to the district nurses the social workers the hospital staff And then we can organise the training to support that team that would start to make quite a big difference because then you start to get that mutual respect as well

She said the government’s most recent white paper ‘People At The Heart of Care’ had left her feeling ‘optimistic’ that the need for change was recognised and some of her recommendations would be put into place

She added: “There was a very strong element of a vision that was about keeping people well at home I think everybody sees the sense of doing that The rhetoric and the funding don t quite match but I think we're marching inexorably to that point ”

Also appearing on the podcast was Mark Story Head of Learning Innovation at Newcross Healthcare who said the company recognized issues around pay and was actively trying to do something to improve the situation Its workforce receives pay 16 4% above the National Living Wage

He explained: It s part of our commitment to show that a career in social care or healthcare is a viable career option

So as an employer we re doing what we can but there is more to do But it s not just about pay I think there is a pay element to it, but there are also other benefits that we can offer as a result of being a large employer

“And when we come on and talk about career development and enhancing people's ability to develop their careers then I think that plays into that mix of what we can offer the healthcare and social care staff as well


New ICG CE to Steer Ship Through Choppy Waters

An influential social care body has appointed a new Chief Executive to steer the organisation through the choppy waters of 2023

John Pattinson has been announced as the new Chief Executive of the Independent Care Group (ICG) with immediate effect

Since December 2021 John has been the ICG s Operations Director and prior to that spent many years with the NHS

ICG Chair Mike Padgham said: We are delighted to appoint John as our new Chief Executive and look forward to working with him to take the ICG forward and help steer the organisation and its members through what we expect to be the choppy waters of 2023 and beyond

John has been an excellent operations director since he joined us and has played a key role in restructuring and growing the ICG in that time He has a wealth of experience and we are confident he is well positioned to guide us through the challenges and opportunities ahead ”

Mr Pattinson s appointment follows the departure of previous chief executive Nick Swash who has left the ICG to pursue fresh opportunities

Mr Padgham added “Nick did a fantastic job for the ICG over the past year picking up the baton during the back end of the Covid pandemic and providing vital support for members whilst beginning the task of growing and developing the ICG for the future We thank him for that and wish him every success for the future

Nick put in great new foundations for the ICG and we now look forward to John and the team building upon those in the months and years to come

The ICG is stepping up its campaigning in the coming year looking to get urgent reform for the social care sector

The social care sector is going through its toughest period in more than 30 years and our members need our support and they need us to raise the voice of social care and campaign for a fairer deal Mr Padgham added

“Our goals for 2023 are to keep up the pressure on the Government seek further meetings with the minister and secretary of state and lobby hard for change

“At the same time, we want to keep growing the ICG because a strong, unified and representative voice is vital if we are to continue to get our message across in the coming year ”

The ICG is always looking to recruit new members in York and North Yorkshire It welcomes applications from care providers including care homes, domiciliary care agencies, supported living and extra care housing providers, and day care centres in the private and voluntary parts of the independent sector

Resident at Penarth Home Goes on Trip Down Memor y Lane with Visit to Farm

A resident at a Penarth home was taken back to her childhood when she visited a farm as part of the homes seize the day initiative

Pat Vernon lives at MHA Morel Court and spent most of her childhood living on a farm

Pat who is originally from Ireland wanted to relive those days and asked the home to arrange a trip to a farm nearby

The initiative encourages residents to re-experience activities or events from the past or to do something they would like to do for the first time

She was accompanied by Chanelle and June who both work at the home to Amelia Trust farm and topped the day off with a trip to a chippy for lunch

June Mansell community coordinator said: Pat was ecstatic when

she realised it was the day of her trip

She would ask me every day when she was going so it was nice to say yes when the day came

“She jumped out of bed and got ready and had a huge smile on her face

She was like this for at least a couple of days after and I am very happy she got to visit the farm

“For her I think it was great to relive her younger days and reconnect with her previous life

“The Seize the Day initiative is a great way to not only find out more about our residents but give them an opportunity to go on a trip down memory lane

The Residential & Home Care Show 2023

Join us at The Residential & Home Care Show the UK s leadership event for delivering outstanding care, returning to the ExCeL London on 26-27 April 2023

Free for all care professionals to attend the CPD certified conference programme will focus on the big issues facing the social care sector including recruitment and retention challenges, new employment law, personalisation, integrated care, safeguarding raising quality dementia CQC ratings which technologies work and business development

Promising to arm you with strategies products and services

The Residential & Home Care Show will help you be in the best position to address challenges and take advantage of the opportunities that lie ahead

Reasons to attend:

Free for care and healthcare professionals

Take away practical ideas and solutions you can adopt in your own organisation

Join thousands of Owners Directors and Senior Managers

Meet and network with 200 exhibitors showcasing their latest products and solutions

Build relationships between residential care providers nursing homes, domiciliary care providers, NHS, local government, the voluntary sector and suppliers

Learn from 50 expert speakers who will share key case studies and deliver important panel discussions with more industry leaders and successful care business operators

• Part of Health Plus Care The Residential & Home Care Show is co-located with The Healthcare Show and the Digital Healthcare Show – attendees can enter all three shows

Visit the event website: http://www residentialandhomecareshow co uk/

Surrey Hills Society Visits Local Care Home

Reigate Beaumont Care Home in Reigate recently hosted members of Surrey Hills Society The members not only held their monthly meeting in the home but they were able to have a brainstorming and feedback session with residents As well as discussing with residents their thoughts on how to make the Surrey Hills more accessible especially to the elderly

Residents chatted about what made them want to visit certain areas whether it be for the scenic view or a sensory experience such as enjoying the sounds of nature It was really interesting to hear from some residents that had fond memories of Box Hill when they themselves were young and visited with their parents Emma from Surrey Hills said: The Surrey Hills National Landscape team were delighted to join the residents of the Barchester Reigate Beaumont Care Home in an afternoon of vibrant and insightful discussions about the countryside We were able to hear about how the landscape has changed some of the fantastic recent day trips into the Surrey hills and how we as a team can improve the experience of

the countryside for us all to enjoy

The Surrey Hills Society is an independent charity promoting the positive enjoyment and care of the Surrey Hills Area of Outstanding Natural Beauty for those who live, work in or visit the area The Society encourages people to explore and learn about the special qualities and distinctiveness of the area

General Manager at Reigate Beaumont Pramojil Kurian said “It was lovely to have Surrey Hills Society here for the day The residents were delighted that they were able to visit and provide valuable feedback to them about outings they have been on We all had a wonderful day and we hope that they will come to see us again soon!

Reigate Beaumont is run by Barchester Healthcare one of the UK’s largest care providers which is committed to delivering highquality care across its care homes and hospitals Reigate Beaumont provides residential nursing and dementia care for long term and short term stays

GET THE FULL PICTURE FOR OUTSTANDING CARE 3000+ Owners, Directors & Policy Makers from Care Providers 120+ Expert Speakers & Industry Leaders 220 Innovative Suppliers & Exhibitors @ResHomeCareShow @RandHCS #RHC23 REGISTER HERE: Organised by:

Apprentice Lucy Says Grasp The Opportunities Offered By Training and Development

This week marks National Apprenticeship Week - the 16th annual celebration of apprenticeships across the UK - and Healthcare Homes apprentice Lucy Pratt urges others to make the most of the opportunities which are available to employees

National Apprenticeship Week (NAW) brings together businesses and apprentices across the country to shine a light on the positive impact that apprenticeships make to employees businesses and the wider economy

At Healthcare Homes we have more than 170 apprentices - about 7% of our workforce - working on a variety of different programmes from level 2 qualifications right through to level 7 - a masters leadership programme

Skills for life

The theme for NAW 2023 is Skills for Life reflecting on how apprenticeships can help individuals to develop the skills and knowledge required for a rewarding career and help businesses to develop a talented workforce that is equipped with skills for the future Lucy who works at Barking Hall in Suffolk is one of Healthcare Homes apprenticeship success stories Lucy is currently completing her level 5 Advanced Healthcare

Practitioner qualification She has worked at Barking Hall for 12 years starting as a supper cook when she was just a teenager and moving on to a position as part of the care team

“I always knew I wanted to have a career within healthcare,” she said

“And to have the opportunity to fit the learning in around my family has been great I have been given a lot of support from the Healthcare Homes Academy and from the team here at Barking Hall

The Healthcare Homes Academy is our own in house training and development department which offers something for everyone from new starters right through to developing the leaders of tomorrow

Lucy s apprenticeship course which consists of workshops supervised practice and E-learning has enabled her to increase her knowledge and means that she will be invaluable support for the nurses at Barking Hall and be able to carry out a variety of tasks including distributing medication writing up care plans and taking bloods Lucy added I would urge others to check out what is available in terms of studying via an apprenticeship It s not necessarily easy but it is very flexible and rewarding

Suffolk Gamer Raises Over £72,000 for Alzheimer’s Research UK in 32 Hours

For the last two years Paul more popularly known in the gaming world as TheRunningManZ has completed two sponsored 16-hour live gaming streams raising money for Alzheimer’s Research UK, the UK’s leading dementia research charity

Inspired by his dad, Albert, who was living with dementia at the time, Paul’s first charity stream took place on 12th December 2021 The stream attracted over 120 000 views from across the world and raised a staggering $48 590 – just over £40 800 – in 16 hours

Paul said: I felt hugely privileged to be able to complete the first fundraiser after seeing how dementia had affected my dad

After I had completed the charity stream we told him broadly about the fundraiser and he told me that he was very proud of me It was one of the last things he ever said to me I am extremely grateful for that moment especially

“During the stream, it was eye-opening just how many people had a family member who was either going through the same thing or that had sadly passed away with dementia It was a very emotional day for me and it felt amazing to be part of such a large amount of people sharing their experiences of what is a terrible disease all because of the relatively niche video game DayZ and my Twitch stream!”

After losing his dad to dementia in January 2022 Paul set up his second live 16hour stream in December 2022, raising a further £31,400 for the charity It was a really tough week leading up to my dad s passing It was something I thought was coming but it came much quicker than we expected I knew I had to

do another fundraiser for Alzheimer’s Research UK as soon as he passed I was amazed at the response to this year s stream We had more viewers watching than the year before and even more shared personal stories of family members who had or are living with dementia

“The cost-of-living crisis is real, and I was not expecting to raise anywhere near so much money this year I set the original goal at £20 000 and to be honest I didn t think we would hit that To smash through an amended goal of £30 000 was amazing to me I do think there is some real benefit to these streams in terms of the awareness it raises for dementia and the research that is needed Bring on 2023!”

Molly Hindle Regional Fundraising Officer for East Anglia at Alzheimer s Research UK, said

Everyone at Alzheimer s Research UK was blown away by the support from Paul and his generous online community It was incredibly moving to watch the live streams and to read people s stories and messages of hope for finding a cure for dementia We would sincerely like to thank Paul for his commitment to dementia research and everyone who contributed ”

There are almost one million people living with dementia in the UK and unless we act, one in three children born this year will develop dementia in their lifetime Fantastic fundraising efforts like this will help us to make life-changing research breakthroughs and find a cure for dementia, giving hope to families and future generations

Care Home Residents, Relatives and Colleagues Celebrate Praise for ‘Kind and Compassionate Care’ From Care Home Regulator

Signature at Pembroke House has been rated ‘Good’ following its inspection by the Care Quality Commission (CQC) the independent regulator of health and social care services in England

The care home in Camberley provides tailored residential dementia, nursing and respite care to up to 100 residents, and does so by building caring relationships

Within the report Pembroke House were recognised for their specialist dementia care offering to residents with expert dementia care teams purpose-built accommodation and their dedicated dementia care area, The Lodge

The CQC assess care settings on five grounds care safety effectiveness, responsiveness, and leadership Signature at Pembroke House thrived in all areas earning a consistent Good rating across the board

The report specifically acknowledged the “kind and compassionate care on offer at the care home and how team members at the home promote residents “privacy, dignity, and independence ”

To mark the impressive achievement the team at the care home hosted a celebratory event in which residents, members of the community and local healthcare professionals came together to commemorate the milestone Guests also had the chance to tour the home, including the new state-of-the-art nursing floor that includes a spa bath to support residents and will further Signature at Pembroke s House extensive care


The day of celebration served up prosecco canapés and live music to accompany a lovely atmosphere throughout

Speaking about their achievement Jeorgia Jones Client Liaison Manager at Signature at Pembroke House said:

I am over the moon for all my colleagues at Pembroke House following our recent CQC rating of ‘Good’ It is extremely rewarding and clear evidence of the incredible hard work and effort put in by every single person at the care home

“We are very pleased that the CQC recognised how we specialise in tailoring the care and support of our residents to their specific needs

Our highly experienced team members along with our industry leading facilities make us perfectly equipped to support residents their relatives and loved ones live their lives positively and with peace of mind

It was great to welcome so many people along to see this first hand on our open day

Paula Hill, a Resident at Signature at Pembroke House, said:

I am very pleased having decided to make my home at Pembroke House

It is one thing to have a care home with modern facilities but it is the professional care that the team provides that marks it out Pembroke House achieves that, and I am pleased they have been recognised and rewarded for that


Essential Insurance Covers For Your Care Home

often determined by best practice to ensure the resident or patient is as comfortable as they can be Unfortunately, this means mistakes can creep in A single mistake can result in a negative impact on your patient whether that be from medical treatment or advice This can lead to a potential claim for medical malpractice

Medical malpractice cover is not only a legal requirement to anyone providing professional healthcare services but also offers peace of mind by covering the cost of any losses that arise from defending and settling a claim This means that during a claim your business can continue to operate with as little disruption as possible


As a care home owner or manager you will offer a variety of services to meet the needs of your residents

Typically the care you provide is likely to vary with anything from basic care and accommodation through to respite end-of-life and specialist care for dementia patients

Providing the very best care for your residents will be at the heart of everything you do but the care you deliver is not without risk and therefore having the right insurance in place is something that should be high on your list of priorities Not only does your insurance need to be tailored to protect the care services you provide but you also need to consider the regulatory bodies you adhere to protection for your staff as well as covering the premises and its contents

Here are some covers you must consider


The Care Quality Commission (CQC) states that all care and nursing homes require insurance and without it they are unable to operate The mandatory insurance requirements from the CQC are Public and Employers Liability cover Any additional covers will depend on the type of care facility you own Public Liability Insurance will cover the cost of compensation to third parties in the event of death bodily injury, or damage to their property, which occurs because of your business activities, for example, if a resident s family member slips on an upturned carpet

Unlike Public Liability Employers Liability cover is a legal requirement for anybody employing staff including volunteers It covers you financially for any compensation costs or legal fees that may occur because of company negligence Employers Liability Insurance will also cover you for employees that have long left your business and may only now bring a claim against you


Your carers will be skilled in what they do and usually have several qualifications, but their decisions are

Of course your business is home for your residents or patients Ensuring ample furniture is provided should be a necessity If they are accidentally damaged, you may need to replace them The building itself is just as important If for instance the premises suffer a flood how would the building hold? In extreme cases such as a fire or explosion a total rebuild may be necessary which would cost a considerable amount

Buildings insurance covers the cost of repairing damage to the structure of your property and provided that accurate sums insured are declared it should cover the cost to rebuild the entire property Contents insurance covers the cost of replacing or repairing your possessions if they are damaged, destroyed or stolen It includes everything you would take with you if you moved premises for example your furniture kitchen appliances and computing equipment


If a business is underinsured in any capacity it could leave them with a financial burden should a claim be made While large corporations may be able to recover from the financial losses incurred because of underinsurance small to medium sized businesses may feel the effects of the loss more keenly owing to their sometimes already tight profit margins

Underinsurance may happen for many reasons e g using out of date estimates of your building sums insured, having inadequate or unrealistic indemnity periods, or not reviewing your level of cover as your operating models change

The most effective way of overcoming the risk of underinsurance is by talking to an experienced and knowledgeable insurance broker

The friendly team at Barnes Commercial can review your policy and make sure you have the correct level of cover in place

Send an email to enquires@barnesinsurancebroker co uk or call 01480 272727 to make an appointment



Hidden Costs Of Caring For The Environment

Every care home needs hot water From basins to baths and showers, catering and wash down Most facilities will run successfully on a system based around gas-fired water heaters unless a new build in which case the preference is to move to electric water heating to take advantage of the increasingly less dirty grid This does have implications for running costs with electricity on average costing as much as 3 8 times that of gas So why change things? The simple answer is net zero and the need to be more sustainable Because of the ubiquitous need for hot water which can account for as much as 30% of a building s daily energy demands, addressing how it is secured is one of the best ways of making active carbon savings today

Deploying either heat pumps or solar thermal as a renewable to provision the initial preheat is the most logical approach Where problems and unnecessary costs can quickly arise is when existing gas-fired top up’ water heating is replaced with like-for-like electric which can lead to gross system oversizing Domestic hot water (DHW) systems for

Consort Claudgen Includes Wi-Fi

Enabled Heaters in LST Range

Consort Claudgen s low surface temperature heaters range now includes heaters that are Wi-Fi enabled These heaters connect directly to Wi-Fi and heating can be controlled from the digital control panel on the heater or Consort Connect app Features include a 7-day timer with 24 heating periods per day lock function open window detection and custom automations Users can also view the energy consumption statistics of all connected heaters Additionally, LST heaters with Wi-Fi and occupancy sensor have a self-learning control ability which uses in-built occupancy sen-

sors to detect and learn a user’s weekly presence in a room It then creates a heating schedule and automatically warms the room according to the detected or predicted occupancy When the room is unoccupied, the heater will conserve energy by switching to a setback temperature or frost protection mode

BIM objects are available for download from Consort s website 01646 692172

sales@consortepl com

www consortepl com

See the advert on page 23 for further informa-

Rosehill Furnishings

• Chairs which have been tested for bariatric use

Their upholstered chairs can be supplied with antimicrobial vinyl and wood finishes for hygiene and infection control

Models are available with arms to assist people getting up and down from their seat

Made to order products in a huge range of colours and finishes to fit in with your existing décor Lounge chairs side chairs and coffee tables which are designed to enhance your communal areas

commercial properties should be designed to accurately meet a business needs At Adveco our application design team has a thorough knowledge of residential care understanding the peak hour and length of the peak which are the starting point for determining demand and ensuring the hot water system is correctly sized

This demands a bespoke approach as every facility is different The number of rooms facilities such as basins showers deeper baths and guest mobility, all impact on the sizing The physical constraints of the property from plant room and roof space to noise levels all impact technology choices Adveco can advise on this sizing and provide accurate monitoring to ensure applications are fit for purpose and future proof As a result decisions to move to more sustainable operations are optimised and do not leave properties facing unwarranted capital or unexpected new operational costs from going green https://adveco co/sectors/healthcare/

See the advert on page 15 for more information

BIOFROST® Cold Therapy Gels for Drug-Free Natural Pain Relief

include lasting pain relief improved joint movements, comfort during sleep, fewer cramps calmed nerve pain, reduced joint and muscle discomfort and faster post-activity recoveries

Rosehill are proud to have a long-standing history within the furniture industry It s their unique history and knowledge of the market which sets them apart from the rest They re committed to quality and their standards have continued to excel over the last 40 years

The expert team at Rosehill understand the market and can tailor your order to suit your exact requirements With over four decades experience in the industry, you can feel at ease knowing that you re in safe hands They take pride in the quality products they supply which are built to last while also being great value for money

Rosehill have experience working with healthcare organisations who require durable and comfortable seating for their patients and staff Rosehill specialise in seating and tables for care home lounges dining rooms visitor and waiting rooms wards staff rooms and FF&E packages

Options include bariatric seats anti-microbial vinyl and fabrics for hygiene and infection control high back chairs with head support and armchairs


High back chairs with head support and wingback models

Dining chairs and armchairs with stylish and durable tables in a range of shapes and sizes

Bedroom furniture with fitted items in high quality finishes

• Outdoor furniture and benches

Complimentary breakout modular and office furniture for staff areas and receptions

Their furniture is available in a variety of styles and is designed and manufactured to help you provide a safe and comfortable seating option for your staff patients and visitors Their range is high quality and built to offer great comfort, and durability for furniture that lasts

Browse their wide range of furniture for your care home clinic ward or waiting room online at www rosehill co uk or call 0161 485 1717 to request a brochure or discuss your requirements with their helpful sales team

See the advert on page 23 for details or visit www rosehill co uk

BIOFROST® Cold Therapy Gels are natural drug-free topical cold therapy gels for muscular and joint pain, chronic arthritic pain, post-activity muscle tension general aches and overuse disorders Easy to use and fast acting BIOFROST® Cold Therapy Gels relieve pain, reduce inflammation and swelling without drugs and drug-related sideeffects


BIOFROST® Relief Cold Gel for pain relieving cold therapy

• BIOFROST® Active Dual-Action Cold Gel with Heat Sensation combining cold with heat to treat back pain

BIOFROST® Relief provides instant pain relief and activates body’s own healing through an optimal combination of natural ingredients including ethanol menthol eucalyptus peppermint and MSM Reported benefits of BIOFROST® Relief

BIOFROST® Active is a dual-action fast-acting cold gel with heat sensation for effective relief of muscular and joint pain Containing 10 natural herbal extracts (i e Arnica Burdock Roman Chamomile Garlic Watercress Ivy White Nettle Pine Rosemary Menthol) BIOFROST® Active relieves chronic pain releases muscular tension loosens stiff joints and effectively treats back pain Benefits of BIOFROST® Active include easier joint movements effective pain relief in treated areas discomfort-free sleep, fewer cramps and reduced post-activity muscular and joint fatigue

BIOFROST® Cold Therapy Gels are usable standalone or alongside other pain relieving therapies (i e medication physiotherapy etc )

BIOFROST® Cold Therapy Gels are suitable for people of any age including elderly and disabled people living independently or in nursing care

BIOFROST® Cold Therapy Gels are Class 1 Medical Devices made in Finland

Win Health Medical Ltd: T: 01835 864864866

E: biofrost@win-health com

W: www win-health com

See the advert on page 3

Raising the Standard of Stair Climbing Solutions

The Stair Climbing Company is one of the leading providers of powered Stair Climber solutions which have been specifically designed to assist those struggling with mobility and independence issues facing people with disabilities

The Stair Climbing Company offers an excellent range of compact, easy to use powered Stair Climbers that are ideal for use in both home and commercial settings Offering innovative designs all of the company s Stair Climbers can be separated into two pieces for safe storage and are easily transported and charged In addition all of its Stair Climber s come with a two year manufacturer’s warranty

The Stair Climbing Company maintains one main

mission; to improve quality of life through its range of highquality and custom devices with built-in seats The safety and comfort of its customers is of the utmost importance to the company and it ensures that each wheelchair carrier model is designed to cater to individual customers’ specific needs and works with all stair types

Furthermore the company provides Stair Climbers for all ages making them suitable for everyone, and offers a free assessment for customers

If you would like to find out any more information please see the details below:

T 01787 379160

www thestairclimbingcompany com

See the advert on page 11


Focus Games - Enjoyable & Effective Training

Introducing Aquarate




hot and cold drinks

• Commercial dishwasher safe for quick and easy cleaning

Up to 5 day battery life with low battery indicator

Spill detection with immediate alerts so you can react fast

Get in contact to book a free demo Hydracare

Technology starts at as little as 40p per resident per day Let’s look after our loved ones!

www aquarate com

The New “Jolly Journey” from Little Islands

The new “Jolly Journey” from Little Islands is designed to simulate an oldfashioned travel carriage featuring real wood panelled wall brass luggage racks ornate wall lights and table lamp, opposite-facing seating for four including cushions, ‘First Class antimacassars and period memorabilia

The Jolly Journey creates a familiar and stimulating environment for ‘passengers to return to their fondest memories sparking conversations of time gone by Reminisce about travel and holidays with loved ones and friends over afternoon tea in your exclusive cabin, then maybe top it off with a jolly good Sing Song on the way home

Yeoman Shield Fire Door Ser vices Taking the Guess Work out of Fire Doors

Fire Doors are an imperative part of fire safety and are considerations of the design and maintenance of any building but especially residential Article 17 – RRFSO states fire safety provisions (includes fire doors) must b a suitable condition and wo g

If you are the Responsible Person it’s imperative you appoint a competent person to assist in meeting your duties under the fire safety order to ensure fire safety measures including fire doors are kept in working order Yeoman Shield s Fire Door Services can help to take the guess work out of fire door maintenance by providing fire door inspections, condition reports remedial work and fire door installation all carried out by FDIS and/or FIRAS accredited team members

Having a good maintenance routine will dispel some needs of fire door replacement therefore being more cost effective

tation of Yeoman Shield

Protection products can also be in the long term financially beneficial by halting impact damage from the start eliminating many repairs in the future and again will extend door lifecycles

Installing Yeoman Shield door protection products such as door protection panels door edge protectors and PVCu glazing bead units will not affect the integrity of the fire door as all products have been tested, in situ to the current standard required Vulnerable frames and architraves can also be protected from impact with Yeoman Shield to prevent dangerous splintering and splitting as well as abolishing the time-consuming repetitive need for repainting

For a complete repair and protect service contact the team today frdp@yeomanshield com or visit www yeomanshield com or see the advert page 10

Our Journeys begin with Steam Train rides through Britain, with other destinations being planned as the World opens up again Bespoke Journeys can also be created just let us have your ideas and we’ll see if we can fit them in with our filming schedule

In just one day our Little Islands Team can efficiently install and furnish your opulent First Class Carriage pod with all accessories and footage All we require is 2 5M of clear wall space a power socket and good access, to create your very own Jolly Journey

For more information please contact Little Islands: 01828 869802 or see the advert on the front cover

A kitchen refurbishment can cause a massive disruption to your home and residents and can prove to be overwhelming But don't worry - Inox Equip has you covered with their temporary commercial catering facili-

ty service Not only does Inox Equip handle all aspects of the refurbishment process - from electrical work to gas work, ventilation Altro flooring Whiterock walls, and ceilingsthey also offer a turnkey solution that takes care of everything from start to finish And with their competitive pricing and project management service you can trust that the entire refurbishment will be handled efficiently and effectively Inox Equip doesn't just stop at refurbishments They also offer a range of high-quality commercial catering equipment and supplies and their team is on hand to help you choose the right options for your needs and budget Plus, with installation and maintenance services available you can trust that your equipment will always be in top working order Inox Equip is dedicated to providing their clients with the highest level of service and quality So if you're in need of a temporary commercial catering facility or new equipment and supplies don t hesitate to reach out to their team of experts They ll make sure your business stays up and running even during the largest refurbishments Please contact us on 01280 822124 or sales@inoxequip com Please visit our website for more information https://www inoxequip com See the advert on page 5 Inox Equip - A Full Kitchen Refubishment Ser vice THE CARER DIGITAL | ISSUE 134 | PAGE 27 PRODUCTS AND SERVICES Opeque can assist in reducing energy bills, complying with legislation managing health and safety and achieving a sustainable operation Over years Opeque has worked with various industry sectors from tyre manufacturing to laundries schools to hotels and hospitals to care homes optimising their manufacturing procedures and facilities management Applying industrial engineering principles we address productivity resource efficiency quality control health and safety and asset management bringing people utilities, equipment, and buildings together to realise product excellence We have worked with many care homes to provide laundry services and water hygiene and it is from these close relationships that we believe we can further assist your CARE HOME to reduce operating costs Call or Email NOW: 07831 873355 email admin@opeque com or visit www opeque com See the advert on the back cover for details Reduce Your Operating Costs!! Unique game-based educational tools for groups face-toface or remote For teams working in stressful environments training can be a welcome change Our games provide the perfect balance of learning fun and team work Over 100 game topics Ideal for induction courses learning events or professional and team development Our games: • Engage inform and enrich Improve knowledge and confidence Change thinking and behaviour Visit www focusgames com or see the advert on page 7
technology ensures accurate automated fluid monitoring to reduce incidences of dehydration and patient safety issues increasing quality of care
24/7 accurate real-time fluid intake data for carers Intelligent remote monitoring reducing time for staff to record Reduced patient safety issues
independent living for longer Fluid intake history to help keep track of the past Restricted fluid management to help limit consumption
have developed Hydracare- an automated fluid monitoring system that tracks how much an individual drinks using their Hydracup Hydracup is the only smart cup on the market which can produce accurate data that integrates
care systems,
staff time, and delivering quality care The Hydracup discreetly tracks an individual s fluid intake by measuring liquid volume automatically, allowing caregivers to proactively support further fluids to those who need it the most Hydracare


Mask and Outbreak Guidance Updated in Care Settings

Guidance on the use of face masks in all care settings and on outbreaks in care homes has been updated to give settings the flexibility to ensure ongoing COVID-19 measures are proportionate

Previous guidance stated that face masks in care settings should be worn at all times and that care homes should seek advice from a local health protection team in the event of COVID-19 outbreak but this change now enables providers to further utilise their own skills and knowledge on appropriate measures

Since the guidance change last month providers are able to make risk-based decisions on when face masks are used and care homes can initiate their own outbreak risk assessments to make decisions about which outbreak measures make sense for their individual settings Decisions around masks will be based on factors like the risk to specific individuals if the setting is in an outbreak or the preferences of the individual receiving care Support remains available from health protection teams and other local partners for care homes when needed

Testing guidance has also been streamlined for small care homes to reduce the number of tests staff and residents need to take in the event of an outbreak This, alongside new flexibility for rapid response testing in these settings is in line with the latest public health advice

Social care settings will continue to be equipped with free personal protective equipment (PPE) to keep staff and people receiving care safe over winter and protected against COVID-19 where necessary

Minister of State for Care Helen Whately said: The darkest days of the pandemic are thankfully behind us But it doesn t feel like that for people living in care homes or being cared for at home, when many of the people they see are still behind a mask

So much of what we communicate is through our expressions our

faces and our smiles – especially for people who are deaf or hard of hearing Many rely on lip reading and face masks don’t make the job any easier for care workers either

That’s why we’re making this change We want care agencies and residential homes to decide what s best for the people they look after I hope this means thousands of people who are looked after by care workers will get to see a smile this Christmas

Care providers are now able to adopt a risk-based approach with decisions on the use of face masks balanced with the risk of infections spreading and considering any risks or benefits that arise from their use Care homes can make use of new flexibility in the updated guidance on outbreak management and in all circumstances should

ensure visits between loved ones are supported with each resident able to have at least one visitor even in an outbreak Outbreak measures should only be implemented if at least 2 of the cases of COVID-19 are linked and should be proportionate to factors specific to the care home such as if it s well ventilated easy to keep some parts isolated and how vulnerable people in the home are to COVID-19

Providers should continue to ensure adherence to guidance and be able to evidence this to the Care Quality Commission when asked

People receiving care can ask for staff to wear face masks, and staff should of course work in whatever way will make the person they are caring for most comfortable

Vaccination remains the best defence against flu and COVID-19 and with both viruses circulating this winter it is vital that all those eligible –including care workers – come forward to top up their immunity and protect themselves and those they care for

It is important that care workers and care recipients are protected against illness so that staffing and visitation levels can be maintained and care services can be kept safe this winter – this is why the government has supported care workers to get vaccinated by enabling them to be eligible at the same time as people receiving care Social care workers and others eligible this winter can book their appointments for both a COVID-19 autumn booster and flu vaccine via the National Booking Service or by contacting their GP

Free PPE for COVID-19 needs is available until March 2023 as previously announced, and providers will continue to be able to order this from the PPE portal

See the infection prevention and control in adult social care: COVID19 supplement for guidance on the use of face masks in all care settings and on outbreaks in care homes at https://tinyurl com/y3vycett

The Cleaning Show 2023 to Focus on Latest Industr y Trends with Stellar Line Up

With commuters returning to the workplace hitting a post-pandemic high expectations of a cleaner safer and more hygienic working environment mean the responsibilities of cleaning and hygiene professionals and facilities managers across the country have intensified In light of this the UK’s leading event for the cleaning and hygiene industry The Cleaning Show 2023 has announced some of the industry’s leading suppliers and manufacturers that are confirmed to exhibit when the event returns to the ExCeL London from 14-16 March 2023


Attendees at The Cleaning Show will be left feeling confident that the industry is striving for change – specifically when it comes to sustainability – when a multitude of exhibitors will have the opportunity to demonstrate how they are putting environmental concerns at the fore


Whilst sustainability is a clear priority for business owners across the industry emerging developments in cleaning equipment technology are accelerating the work done by cleaning professionals in a timely manner driving efficiency especially in hospitals or football stadiums where the scale of operation is much larger TECHNOLOGY SPARKS INNOVATION


The technology on display will also highlight how advances are helping some of the sectors most important business s function

Maintaining infection control

Responding to the growing need for service providers, products and new innovations in the FM & PPE industries, this year’s event will also see an increased focus on the solutions and technologies driving growth in the sector – valued to be worth over £50 billion in the UK

Commenting on this year’s line-up Jim Melvin Chairman British Cleaning Council said: The cleaning hygiene and waste sector is one of the ten biggest industries in the UK and it is important that this resonates at The Cleaning Show which brings the industry together to celebrate its crucial work

The Covid-19 pandemic changed so many perspectives on cleaning PPE and importantly the roles of cleaning and hygiene operatives so I am certain that the line-up of exhibitors will be a hit with attendees as more businesses look to improve the safety of staff in the workplace And, as we enter the winter months where viruses have an environment to thrive, it is even more important to keep our key workers and the public safe healthy and well ”

Registration for The Cleaning Show 2023 is now open To register for your free pass to attend and to find out more about this year’s event visit https://cleaningshow co uk/london/

Angloplas Dispensers Help Reduce the Risk of Cross Infection

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry Angloplas range of dispensers are produced in the world’s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product reducing levels of bacteria such as

and mould by up to 99 99%

ID NOW™ – Helping You to
ID NOW™ Helping you to put your residents needs first by treating them quickly and isolating where needed AN EASY-TO-USE INSTRUMENT, PROVIDING POSITIVE RESULTS FOR: Influenza A & B in as little as 5 minutes with 95% detected within 7 minutes1 and negative results in 13 minutes2 RSV in 13 minutes or less2 Strep A in as little as 2 minutes, with 99% detected within 3 minutes and negative results in 6 minutes2 SARS-CoV-2 in 13 minutes or less2 LEARN MORE AT https://tinyurl com/9b5pukyh LEARN MORE ABOUT THE HUMAN IMPACT OF ID NOW IN DONCASTER AND BASSETLAW NHS TRUST What has been the human impact of ID NOW on community care? WATCH NOW: https://media gpoc abbott/video?yztkzyp339 What has been the human impact of ID NOW on staff well-being? WATCH NOW: https://media gpoc abbott/video?bn08a6s0pc Contact us to learn more See the advert on the previous 2 pages for details REFERENCES 1 NHS Eng and and NHS mprovement Primary Care Bu let n Updated June 29 2021 Accessed November 2021 https //www eng and nhs uk/ coronavirus/primary-care/otherresources/pr marycarebul et ng/ une- 2021 2 Zhou H Tsou JH Chinthalapa ly M L u H J ang F Detect on and Different at on of SARS-CoV-2 Inf uenza and Respiratory Syncyt al V ruses by CRISPR D agnost cs 2021 11 5 :823 3 MedTech Europe The Va ue of Diagnostic nformat on in Acute Resp ratory nfections Observat ons From the COV D-19 Pandem c Accessed November 2021 https //www medtecheurope org/wpcontent/uploads/2021/04/vodicase- on-resp ratoryd sease case-study pdf 4 Moore N et al Evaluat on of the Alere i Inf uenza A & B 2 Assay Poster presented at ASM Cl n cal V rology Sympos um 2018; West Palm Beach Florida 5 Abbott Data on File ID NOW C inica Data
of Leading Suppliers and
Put Your Residents’ Needs First
E Coli Legionella Salmonella
For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags You can order Angloplas products directly from its website by going to www angloplas co uk and clicking Hospital Health and Hygiene or by using the Quick Response code


Noroviruses: Outbreak Management and Disinfectant Choice

Enteric virus (EV) outbreaks are prevalent in the care home community with 73% of cases of outbreaks in weeks 43-44 in 2022 attributed to them (UKHSA, 2022) Typically spread via contact with faeces infection can spread easily via surfaces, food and close contact from someone with the virus (NHS UK, 2021) Norovirus is a small, non-enveloped virus that’s very difficult to destroy with traditional disinfectants owing to its small size and external capsid structure (GOV 2012)

It is vital to choose a disinfectant that is efficacious against Noroviruses Chlorine-based products (bleach NaDCC tablets and chlorine dioxide) lose efficacy in soiled conditions where Noroviruses are prevalent This means that they require an additional detergent cleaning step prior to use in order to still maintain efficacy An excellent alternative is peracetic acid (PAA) which outshines chlorine-based products because PAA is not hindered by soiled conditions PAA is widely used in the food industry water treatments agriculture and many other high-level industries Independent studies have shown that 85 – 250 ppm peracetic acid was effective in reaching 99 99 % reduction in viral particles with a contact time of 1 – 5 mins It was also found that even in the presence of synthetic faeces 85 ppm peracetic acid with a contact time of 1 minute was not hindered by soiling (Girard et al 2015)

edencleen from Cleenol

Over the course of our history we at Cleenol have always produced products that offer a perfect balance between cleaning performance and efficiency with an attention to reducing the environmental impact that our products may carry edencleen our latest brand reaffirms our commitment to our credentials for environmental guardianship and represents an evolution of what has been an integral part of our DNA Edencleen has been designed to reflect in part our vision for a cleaner safer world that touches not only the environmental aspects of sustainability but has as an aim a social ambition to leave the planet in the safe care of and for future generations As such with edencleen Cleenol looks to ensure transparency in our approach which may on occasion result in some counter intuitive elements

The range covers the essential needs to cover 80% of daily cleaning and include: a washroom cleaner and toilet gel cleaner and urinal deodoriser an all-purpose surface sanitiser, a degreaser and a washing up liquid a no rinse floor degreaser, a window cleaner and a laundry detergent and fabric softener edencleen products have been developed around the following principles

and ingredients

RSPO certified palm oil derivatives

No animal der ved products

Cruelty free

Minimal petrochemical derived products

No parabens, formaldehyde, CMI/MIT, triclosan phosphates chlorine bleaches, optical brighteners, quaternary ammonium compounds

VOC free and phosphate, EDTA NTA free

Recyclable / recycled packaging

100% bio-based surfactant - made by using bio-based ethylene oxide which is manufactured from biomass


Bioethanol naturally derived acids sugar-based surfactants bio-based solvents low impact preservatives

Combining carefully formulated products, with appropriate packaging using recycled material or recyclable componentry, the range s mostly colourless liquid and low fragrance usage are designed to convey a transparency and straightforwardness of our approach which will be a hallmark of all edencleen products and associated services

Careful use of enzymatic formulations and more traditional chemistry brings a portfolio of products that s finely attuned to delivering effective cleaning which when used as instructed helps maintain a neutral environmental impact edencleen s new range represents just the start to a fully refreshed solution to meet the most demanding of customers expectations See the advert below for further information

Peracetic acid in any format is the most effective active ingredient to use against noroviruses PAA is safest and easiest to use for healthcare environments in its in-situ format, containing the pre-cursors to PAA, for “stepup” dilution (from 0ppm to 1000ppm for example) This minimises corrosion typically associated with PAA, allows for addition of ingredients to enhance cleaning properties, is suited for use on hard and soft surfaces, and provides a more sustainable option to your care home See the advert on this page for more information about Peracetic acid products from Sky Chemicals REFERENCES G rard M Matt son K F ss Jean J Eff cacy of ox d z ng d s nfectants at nac ivat ng mur ne norov rus on ready-to-eat foods n erna ional Journa o Food M crobiology 2015Nov30 219 7–11 GOV Gu dance for manag ng norov rus outbreaks n healthcare set ings [ nternet https://assets publ sh ng service gov uk/ 2012 [c ted 2022Nov18 Ava able from h tps //assets publ shing serv ce gov uk/government/uploads/system/up oads/attachment data/f e/322943/Gu dance for manag ng norov rus outbreaks n hea thcare sett ngs pdf Nat onal Norov rus and Rotav rus Report week 46 repor Data up to Week 44 (6 November 2022) [ nternet] GOV UK UKHSA 2022 ci ed 2022Nov18] Ava lab e from h tps //www gov uk/government/sta ist cs/nat onal-norov rus-and-rotavirus-surve lance-reports-2022-to-2023-season/nat onal-norovirus-and-rotav rus-report-week-46repor -data-up-to-week-44-6-november-2022

With Care Home Providers Facing Soaring Energy Costs, Forbes Professional Advises On How To Optimise Laundr y Room Efficiency

Facing unprecedented energy costs and an increasingly pressing climate crisis care home operators are all aiming to minimise energy consumption

According to the Carbon Trust the care sector spends over £400 million on energy each year and after heating and lighting it is irrefutable that appliances are a main contributor to this figure For any care home, laundry is a key service area and one that is absolutely critical to maintaining infection control Thankfully, whereas you can’t turn down the heating in a care environment, or turn off the lighting there are ways in which you can significantly reduce the energy consumed by your laundry function Forbes Professional helps care home operators source the most energy water and user efficient laundry solutions whilst advising on all relevant WRAS and industry requirements

When choosing dryers, it is notable that care homes are increasingly turning away from gas appliances due to increasing running costs and safety concerns

This is all the more notable now that changes to industry requirements are necessitating considerable investment in order for gas appliances to meet the current standards Forbes would generally recommend that electrical appliances should be the product of choice with heat pump dryers enabling astounding cost and energy savings

Miele s new heat pump commercial dryers are particularly highly rated for their safety functionality and energy efficiency They employ a highly efficient and economical filter system and heat exchanger to keep run times low and enable an energy saving of up to 60% when compared to vented dryers Additionally these heat pump dryers do not require any make-up air, which enables the laundry function to be installed

in the basement or in a central location within the care-home and saves on costly vent-ducting Due to the effective interaction of the Miele filter system and the maintenance-free heat exchanger fluff cannot clog the heat exchanger or adversely affect the exceptional drying efficiency

With regards to washing machines, only a commercial washing machine will suffice in a care environment as only these machines will meet the WRAS requirements for Fluid Category 5 Forbes recommends using Miele commercial washing machines as they are highly energy and water efficient whilst delivering both thermal and sluice disinfection As an illustrative example based on an electricity cost of £0 34/kWh and three machines being used four times/ day for five years, Miele machines can realise a running cost saving of £9,529 when compared to another industry brand

Auto-dosing equipment also provides a great solution for ensuring that the right amount of detergent is dispensed for each cycle; minimising waste optimising the wash cycle and saving both money and time Forbes Professional provides a range of options for commercial laundry equipment including auto-dosing equipment as well as Miele commercial laundry machines All of their products are available on a purchase rental or lease basis, with access to a comprehensive service that includes installation, commissioning, usertraining and a multi award-winning repair and maintenance response

For more info, contact: www forbespro co uk; 0345 0702335; info@forbes-professional co uk

Cash’s Labels- “The Name Behind the Name”

At Cash s we aim to capture reinforce and communicate our clients brand equity through quality and innovation from design to distribution

Our product range fully caters for the needs of both small and large retailers and brand owners alike comprising of woven and printed labels woven badges care labels branded and promotional swing tags garment accessories packaging and barcoding Our ground breaking labelling and security technologies

are also able to provide an unrivalled level of protection to our customers' brand by assisting to combat counterfeiting and grey market activity

Our industry leading eCommerce system is designed to reduce cost improve efficiency and streamline supply chain management and will fully protect the integrity and accuracy of critical business data The order entry process is very simple meaning suppliers and vendors can spend their valuable time on tasks other than ordering apparel labelling and accessories Visit

The Professional Division of Miele Appoints Marketing Manager to Oversee Operations in Great Britain and Ireland

The professional division of Miele appoints Marketing Manager to oversee operations in Great Britain and Ireland

The professional division of Miele an industry leading manufacturer of commercial laundry and dishwasher appliances has appointed Egizia Maria Felice as Marketing Manager for Great Britain and Ireland Felice will be responsible for overseeing the marketing management of the hospitality care and service (HCS) sector as well as growing their laboratory, medical and dentistry (LMD) sector

Felice brings six years of experience in marketing and communications to her new role with previous

marketing roles at Oxentia a global innovation consultancy and academic publishing house Oxford University Press Her specialisms include strategic communications for international development agencies as well as marketing for academic research and publishing

Commenting on her appointment Felice said: “I have always admired the inherent quality of Miele products and its ethos of immer besser (ever better) so being able to join the Miele Professional team is a fantastic opportunity

As the organisation is dedicated to becoming the leader in sustainability within its industry one of my targets is to build relationships with businesses who also have sustainability at their core and to showcase how Miele s innovative technology can support their journey

Simon Venni County Sales Manager at Miele Professional commented: We re thrilled to have Egizia on board to lead our marketing team We’re excited to see how Egizia s broad range of perspectives will support us in reaching out to new customers

www cashslabels
com or see the advert on this page

Are You Up To Date On Food Shortages That

May Impact The Catering In Your Care Home?

Everyone s acutely aware of current labour shortages but what about product shortages that may impact the food you’re offering to your residents? Planning to use products that are in short supply may mean you re faced with even higher food costs

Food procurement experts, allmanhall, provide some insight to help you plan to mitigate and to tweak your menus if needed

Like all of us UK farming is being impacted by a multitude of factors including spiralling costs The NFU has warned of a looming threat to UK food security In particular there s a risk of product shortages in the following energy intensive sectors:

Eggs - there are 4 9 million fewer hens laying eggs in the UK today compared to 2019 down 13% from 42 7 million to 37 8 million

Glasshouse grown produce including tomatoes, sweet peppers and cucumber are likely to see production levels fall to their lowest levels on


Pears - UK pear production is at its lowest level since records began Fears of crops rotting in fields due to a lack of temporary seasonal labour compound the problem

Furthermore UK pork prices are up 40% year on year, largely due to high energy high feed costs and reduced herd sizes

This insight can be helpful when planning your menus and how to make the most of already-squeezed budgets For more expert analysis and other useful resources why not take a look at allmanhall co uk allmanhall are achieving up to 16% food cost savings for Care groups in the UK As well as catering procurement they can help with incontinence products PPE and other frequently bought products For larger items allmanhall can support you by running a tender and ensuring the best value Visit www allmanhall co uk or see the advert below for further details

Helping to Keep Your Patients Safe at Mealtimes with It’s Made For You Softer Foods

At It s Made For You we believe that everyone should look forward to tasty, safe, and nutritious texture modified meals The It’s Made For You range is designed for the International Dysphagia Diet Standardisation Initiative (IDDSI) framework standards and includes valuable nutrition It s Made For You are proud to be Gold Sponsors of IDDSI

Our range of meals have been developed to ensure the nutritional content will meet the nutritional needs of your patients whilst they follow a texture modified diet Research has shown that up to 50% of people with dysphagia are malnourished or at risk of malnutrition There could be numerous reasons for this including a reduced appetite or the inability to consume large quantities of food in one sitting Our range of ‘classic’ and mini meals can help to ensure your patients are getting the most nutritional value from the food they consume The use of pre-prepared It’s Made For You meals can also be a practical time-saver and bring

peace of mind to the person with dysphagia as well as their carer

The range includes over 60 tasty dishes including chicken, beef, lamb fish and vegetarian recipes We also offer a tasty selection of desserts, and breakfast options as well as mini meals for those with smaller appetites Each meal is easy to cook in either the microwave or oven and promises to deliver delicious and tasty mealtimes every time

At It s Made For You we offer a delivery service that cares making it easy and convenient for our customers to eat delicious meals which can be delivered directly and safely to their homes This helps them if they cannot leave the house or go to the shops Plus, people love to use our service as they can rely on a regular delivery of good quality and safe meals directly to their door, by a friendly local Oakhouse Foods delivery driver Find out more at www Itsmadeforyou co uk



How to Sensitively Handle Different Dietar y Requirements Within a Care Home Environment

Dietary requirements in care homes can be diverse and varied and it is important to handle them sensitively in order to ensure that residents receive the nutrition they need whilst respecting cultural and personal preferences

As a care home that manages two kitchens using one specifically dedicated to vegan and vegetarian food we’ve found there are some key tips for handling different dietary requirements which are as follows


This should include information about allergies cultural and personal preferences and any medical conditions that may affect the resident's diet This assessment will help you to understand the specific needs of each resident and ensure that they are receiving the appropriate nutrition Double checking and being thorough not only protects you as a care provider, but also helps to ensure that residents are happy, and their preferences and needs are fulfilled


To accommodate residents with different dietary requirements it is important to offer a variety of options at mealtimes This may include vegetarian vegan and gluten-free options as well as dishes that cater to cultural preferences This ensures that all possibilities are covered, preventing someone from being upset or unable to eat at a mealtime where nothing suitable is offered


It can also be very useful to consult with a resident s family about their loved one s dietary preferences and needs This will ensure that the residents have communicated clearly about their needs and to guarantee nothing has been missed that could present an issue at a later date By including everyone in the planning process and adopting a person centred approach means that a menu can be created for each resident that is bespoke nutritious and well balanced It s important to remember that dietary planning also includes snacks and beverages ensuring there are a wide variety of tempting treats for everyone in the home to enjoy Food is fuel but it should also be something that the residents look forward to EDUCATE CARE HOME STAFF

Ensuring that care home staff are educated about different dietary requirements is paramount and can help to prevent mistakes especially

around allergies and cross contamination that could potentially lead to a medical emergency in some severe cases It also helps to be educated on different cultural and religious beliefs that might affect dietary needs as this can allow workers to engage in meaningful conversations with residents by showing they have an understanding about their choices which could lead to residents opening up and interacting with staff, who would otherwise not BE FLEXIBLE

It is important to be flexible and willing to make changes to accommodate the dietary needs of residents as ageing has no straight trajectory with resident’s needs changing all the time If a resident has a new dietary requirement be willing to adjust ensure that they are receiving the appropriate nutrition For example as dementia progresses people may experience difficulties with using cutlery, recognising food or their taste may change meaning their dietary needs change too

Handling dietary requirements in care homes can be a delicate task but it is an essential aspect of providing high-quality care for residents By prioritising the dietary needs of residents care homes can not only improve their overall health and well-being but also help foster a sense of respect inclusivity and community among the residents

Anglia Crown – Adding Warmth to the Colder Months

The winter months are a busy time for anyone in the care sector and it is important that all residents have a chance to enjoy warming nutritious food at every mealtime

Mary Wedge Business Development Manager at Anglia Crown comments: “In our experience many of the residents look forward to the desserts They often represent familiar comfort foods and even if they cannot face the main course will often go straight for the pudding

Anglia Crown offer a wide range of hot and cold desserts that are ideal for a wellbalanced, nutritional diet, including choices that do not contain gluten Our Crown Choice and Advantage ranges include some fifty-eight dishes, including our new autumnal warming Ginger Chocolate Chip Sponge and delicious, comforting custard that goes with almost any hot dessert

Our Crown Choice cold dessert includes the perennial favourites such as Chocolate Cake whilst our Crown Advantage range also offer reduced sugar desserts All individual Crown Advantage desserts come in packs of eighteen whilst the Crown Choice desserts come in packs of 3 and 6 allowing accurate portioning and cutting down on any potential waste

Many of the Anglia Crown dishes can be teamed up with fresh fruit allowing for additional choice Items

such as our Carrot Cake or Vanilla Cheesecake can be accompanied by whipped cream garnished with seasonal fresh fruit

Our hot desserts are high in energy our hot portions of 170kcal and above provide energy and protein dense options and when served with custard provide over 250 kcal per serving Our cold desserts of 250 kcal and above also meet the energy guidelines in the British Dietetic Association (BDA) Nutrition and Hydration Digest (2017) requirements


At Anglia Crown we pride ourselves with the array of vegetarian and gluten free dishes that we offer including an impressive range of desserts This was recognised with us being named at the Vegetarian Wholesaler of the Year 2022 at the VfL Awards for Excellence in Veg n Care Catering

All the Anglia Crown hot desserts are suitable for vegetarians Most of the Anglia Crown vegan products have been registered with the Vegan Society including some thirteen of the dessert dishes Anglia Crown are here to help take the strain out of your menus throughout the year Visit www angliacrown co uk for further details


Dementia Care: Communicating with People Living with Dementia Who are Struggling to Express Their Needs

language Taking the time to be with a person who is struggling to communicate is one of the greatest gifts to give them Remember that all behaviour is communication, and it is our job as professional carers to TRY HARD to understand and help them If you have a question on helping someone living with dementia you can always contact Dementia UK’s Admiral Nurse Dementia Helpline on 0800 888 6678 or email helpline@dementiauk org

T Take a moment Look around, what might be wrong? What might that person want or need? Give them your time

R Reactions - is the person reacting to you another resident the temperature, a noise or something else in the environment?

Y Yearning - is the person yearning for something? Are they hungry or thirsty? Are they bored? Do they miss their family? Do they need a hug?

H How can you find out their needs and emotions?Are they sad stressed, anxious, fearful confused, happy, or in pain?

Some people living with dementia may have problems communicating and expressing their needs which can leave them feeling very frustrated

For anyone providing support to a person living with dementia thinking about ways to help the person communicate with you could be beneficial Are there picture cards to hand to help the person recognise a picture of what they need (for example the toilet) and point to it, even if they cannot say the words? This helps them to express their needs and wants to their carer

Some people can write fluently long after their speech has gone Others may communicate through touch facial expressions or body

A Activities and meaningful occupation - how can you engage the person in a way that gives them some sense of choice control or fun? What did they like doing when they were younger? Would they like to plant some bulbs go for a walk or visit other residents? If the person is walking, consider why -are they looking for something or someone? Maybe they have a sore bottom from sitting too long

R Repetition - restate and use their words Reassurance - take the time to calm them down and remember they might feel frightened

D Dos, Don’ts and Distractions - Do: Smile be kind and get on their level Use more non-verbal communication like touch gestures

Otiom - Dementia Tracking System

Of the estimated 850 000 people in the UK living with dementia roughly 50% will wander with purpose and become lost during their condition When someone with dementia is reported as a missing person the police treat it as a high priority and put a lot of resources into finding that person as quickly as possible Technology can play a big part in preventing people with dementia from becoming lost and GPS technology has proven popular

Otiom is the only device of its type that is a registered class 1 medical device and has therefore undergone a rigorous testing protocol to comply with the European Medical Device Regulations

Otiom Offers peace of mind and freedom allowing people to move more freely It s a game-changing addition to the support of carers with a growing number of people living with dementia globally

Advantages include the ability to track indoors and outdoors low cost low maintenance superior battery life and improved communication stability We offer Otiom to both care homes and private users Otiom has been developed over several years backed by extensive research in the field of dementia It is the result of a collaboration with relatives, caregivers and people with dementia

Since Pentland Medical launched Otiom exclusively in the UK we have worked extensively with the Alzheimer Society and Alzheimer Scotland At the time of writing we are testing Otiom with the Alzheimer Society and expect to be listed as an official partner on their website in due course

Visit www pentlandmedical co uk or scan the QR code in the advert on this page for further details

pictures smells and show objects (like the juice box) to enhance understanding

Don t: be too loud too fast or use too many words Don t argue and remember that it is not important to correct them if they believe something to be true(like they need to go home to their mum) Distraction techniques can work well Ask them to tell you about their mum look at pictures or have a cup of tea together give a hand massage or play some music and dance with them if they are able

Music can be a wonderful therapy for people living with dementia and for it to be most effective it needs to be tailored to the individual

Find out as much as you can about the person through Life Story

Work which helps to ensure that our care always honours the person as an individual For example what job did they do? Did they have children? Do they have a religion? What are their hobbies? This is often called Person-Centred Care or Person-Centred Practice Ask the person (if they can communicate) ask their family check their records and note it in the care plan so you can share it with all your colleagues

Think about how the music you like might differ from your friends your partner or your family How can it affect your mood? That will be the same for your residents Some might like jazz or classical music whilst others might prefer music related to their religion If you find a favourite or something that calms them then make a note and use it in situations that they might find stressful If you find a tune that distresses them make a note of that too to help your colleagues to remember not to play it when they are around Music can be used passively (to listen to) or actively (for singing and dancing) – try it out always remembering to keep it personal to the individual



W&P Training

complement our full set of Care Home Policies and Procedures


Designed for Supported Living and Domiciliary providers that deliver CQC regulated activities to adults with Learning

Disabilities and/ or Autism W&P’s Policies and Procedures for Supported Living Services will assist with your CQC compliance

Looking for Supported living Policies with NO Personal Care?

Visit https://www wandptraining co uk/policies-and-procedures/non-registered-care-policies/ W&P s policy and compliance team are constantly scanning and reviewing all the statutory websites and regulatory publications to track the very latest developments in the Health & Social Care Sector

Policies and Procedures are updated every 4 months or immediately if there is a critical change to regulation good practice guidance case law outcomes or just feedback from customers

To find out more about what we offer go to www wandptraining co uk or see the advert on page 2

Memor y Lane Games - An Extra Pair of Hands for Carers

Available to assisted living environments fully branded and personalised the Memory Lane Games app features reminiscence quiz games on hundreds of topics including places, hobbies, animals, history and food

The games are designed to be frustration-free and to trigger memories and conversation not to test

Improving resident wellbeing

Consistent with providing person-centred care our games encourage a sense of identity and connection and can be easily incorporated into personal care plans Our library of games has something for everyone but unique games can also be made using a resident s own memories and photographs creating a truly personalised and powerful experience

“Always on hand even on the night shift ” Northamptonshire Registered Managers Network

Improving family connections

Our app has proven to be effective at creating joyful meaningful connections between families Useful when used to prepare a resident for their family visit as well as during where they can be used as a conversation starter Games can be played and new memories made with the whole family on a topic everyone enjoys, even the grandchildren!

Calming and distracting agitated residents

Carers are able to effectively reduce agitation, aggression and distress as well as deliver personal and

therapeutic care more easily by initiating game play and allowing the app to provide respite

Alerts & Reporting

Our back office system captures and analyses game play data to alert deterioration against clinical data sets A sudden drop in game play performance for example could indicate a UTI This data is also used to generate a Reminiscence Journal’ (pictured) which can be created at the touch of a button and incorporates information on what the resident has played how long for and what they have enjoyed along with recommendations for future game play These can be sent to families and included in personal care plans ensuring everyone around the person living with dementia is aware of what they are positively engaging with

With no IT integration required the benefits to residents and carers can be realised immediately

Improved resident and staff wellbeing improved quality of family visits and a differentiated care home business

Our real-world case study covers how personalised gamification with Memory Lane Games can be used as part of a treatment plan to calm and improve quality of life for someone with severe dementia

Contact us today to receive a copy and find out more

Helpforcarehomes@MemoryLaneGames com

W&P Training supply comprehensive sets of CQC care policies and procedures that are personalised to your business Whether it’s Residential Care Homes Domiciliary Homecare Nursing Homes Learning Disabilities or Supported Living – We cover it all RESIDENTIAL CARE HOME POLICIES Are Your Current Policies Up To Date? There have been many recent changes to employment law vaccinations covid-19 guidance plus the CQC s new strategy and regulatory approach W&P s team track these changes for you to ensure customers receive up to date CQC compliant documents DOMILICIARY HOMECARE POLICIES Over 130 comprehensive Domiciliary Care Policies and Procedures for Homecare / Domiciliary Based Services that are researched and written to meet all the CQC regulatory legislative and good practice guidance within the Health and Social Care sector CLINICAL PROCEDURES FOR NURSING HOMES CQC compliance for new and established Nursing Homes W&P s clinical procedures include 70 comprehensive and upto-date documents for your nursing home These clinical procedures


Navigating the Cost of Living Crisis Without a Cost to Care Standards

Sadly, we are all too familiar with hearing that our care sector is under pressure and that we are facing a challenging time as predictions point towards a recession At a time when we have 165,000 unfilled vacancies across social care and staff retention is as much of a focus as recruitment we are also facing higher costs for energy and essentials that aid us in delivering the care that residents need Now more than ever we need solutions that can save both time and money reducing the admin workload of stretched staff and helping budgets go a little bit further

As in many other areas of our modern lives technology has a big part to play in helping to navigate the cost of living crisis without compromising standards of care Care home administration software has the ability and potential to benefit care providers at all levels of the organisation but especially care home managers and carers Where the needs of residents are paramount solutions to saving time and costs need to be found elsewhere in the care home environment and one area where few would argue would be in reducing the administrative burden

The adage ‘time is money’ can feel overused but it still rings as true now as when it was coined While we all find ways to make budgets go that little bit further saving time can be a highly effective way to achieve this Utilising software capabilities to streamline the workload frees up staff to focus on the delivery of care instead of time-consuming admin Automation within software can also make normally time intensive tasks such as filling gaps in the rota much quicker [FH2] It’s easy to underestimate how much time can be saved as each individual saving seems so small but taken together shortening these repetitive tasks can have big implications Direct messaging of staff from the rota for example is saving CoolCare customers about 11 hours per month

The CAREAudits System

CAREAudits apps and sys-

tems evolved via an associated company Kern Systems were Ken Newlove director and founding member had been developing and deploying paperless systems for EPoS and Finance in the private and public sectors since 1999

Back in 2014 the team had more than 50 years experience in IT and software development as well as having been heavily involved in the third sector with a trustee of three charities a director of a business directly involved in the care market and a consultant in a £10 million turnover charity and interim CEO and Chair at an adult hospice

Working in the Care Sector the team recognised in 2014 the sector was becoming overwhelmed with administration driven by ever increasing legislative

compliance requirements and controls and pressurised by ever increasing costs The CAREAudits apps evolved from their desire to give something back to the Care Sector; to develop systems that genuinely reduce costs and increase efficiency as well as improving accountability and quality And above all a system that would be easy to install and use by everyone


The CAREAudits app and Web Portal Auditing Tool is now being used throughout the UK and Ireland by all care service providers in numerous locations There are thousands of carers checking everything from CQC Compliance and Safety to Medication Audits Training and Maintenance as well as service users quality and wellbeing and now Corona Virus

Steve Smith regional manager at Care Homes UK says “We were able to implement the system ourselves and are now benefitting from management

alone – that’s nearly 1 5 admin days per month per care home Identifying these gaps earlier also prevents the need for emergency staffing from agencies which can come at a premium – stressing already tight budgets

From a business perspective, ensuring that care providers' time aren’t monopolised by admin makes a lot of sense Staffing is one of the biggest investments and costs for any business so having technology in place that helps them to perform their role more effectively is a wise investment on its own Where care home management software can automate and reduce admin carers have more time to spend with residents helping to deliver compliant staffing requirements If a member of the team needs to spend hours in an office on admin tasks, then additional team members are needed to ensure compliance, adding extra cost to a shift which could otherwise be used to help with energy and food costs

The cost of living crisis is not only affecting care home staff at work Where home financial pressures are mounting the stress can make it hard to focus fully on work no matter how hard an employee tries Capabilities and integrations within care home administration software to enable earned wage access give staff the ability to use their pay in a flexible way which works for them and their own financial situation Having access to forward rotas and vacant shifts also allows them to pick up additional work and money when needed Supporting staff through the crisis is also of benefit to staff retention, encouraging them to stay with the business and ensure standards of care are maintained for residents long-term and avoiding the need for recruitment in the midst of a staffing crisis

Technology has a key role to play in helping the care sector navigate the current financial climate Whether that s through reducing the admin burden streamlining roles or offering greater staff flexibility and benefits However, it’s just as important to tackle the challenges together enabling staff to feel supported in their roles so that we weather the storm together and continue to deliver exceptional care

having all the information we need at our fingertips in real time wherever we are”

The system allows care providers to audit or check just about everything and manage areas requiring actions (or non-compliances) in it’s Web Portal Encrypted date and time stamped evidence including photos is seamlessly auto attached and recorded in the system

Natalie Lawrence at Yorkare Homes says “It s a paperless system that runs alongside our existing client records system helping to make our whole operation paperless CAREAudits ensures management and staff are aware at all times of what needs checking that it s been checked actions required by whom by when including full resolution management Each CAREAudit also scores the answers so management can monitor improvement Steven Tegart from Talbot Group likes reporting and says I wish all my other systems were as easy to extract data for management reports as the CAREAudits

Excel links

The system has over 120 example audits to select from CAREAudits apps are extremely easy to use and care providers can easily add or edit their own audits in minutes ensuring simple management of everchanging requirements App auditors can use CAREAudits with virtually no training it’s that simple The Care Auditor’s Hands Free Operation guides the user through each audit each question and answer with it s own help text standard answers and standard actions required ensuring that the least skilled operative becomes the care provider s expert Users can download the app for a free trial and be up and running with the full system in minutes CAREAudits apps are a part of the Care Plus Innovation Group Priory Park Hull HU4 7DY Info:- visit www careaudits co uk email apps@careaudits co uk or call Ken Newlove operations director on 01482 238887



10 Reasons To Go Digital With Electronic Care Planning and Medication (eMAR) Systems


More time to care

Carers never have enough time to care but going digital can provide more

There are so many time-consuming tasks such as writing care notes completing paper assessments filling in charts preparing handovers and countless other administrative tasks

Going digital can automate many of these tasks and enable recording care interactions in real-time ensuring nothing is left undocumented and saving time that can be better spent providing care


Better Control

Controlling paper-based systems can be an onerous job It generates reams of paper that can easily be lost copied and potentially fall into the wrong hands

Digital care systems are safe and accessible, maintaining the security and confidentiality of your data This is difficult to achieve with paper because sensitive information must be locked away when not in use per


Furthermore, digital allows you to determine who can access and what via permission controls Staff only see what they need to see based on their role AutumnCare has a number of tools that assist in maintaining security and confidentiality including this lock screen functionality for use in medication administration rounds!


Protect your business

Social care is a highly regulated industry and going digital can help you safeguard your business With multiple regulatory bodies such as the

CQC CIW Care Inspectorate RQIW Local Authorities and Safeguarding

Teams not to mention families and the justice system Any of whom can make enquiries or perform inspections at any time and without notice

Going digital makes it easy and efficient to evidence the quality of care you provide In addition as a digital system has a complete audit trail you can be assured the information you are providing is accurate and complete


Costs and environment

The most considerable cost saving that going digital can provide is time While the amount of time saved will vary between service types and roles this alone makes going digital worthwhile

Additional cost benefits include savings on printing paper stationary

and confidential waste bin collection These costs all add up very quickly and are enhanced by the savings in the administrative overhead

Furthermore going digital reduces paper use and the carbon footprint of regular deliveries Therefore, going digital can help you become more environmentally friendly


Reduced risk

Manual systems carry many risks It is challenging to manage, analyse and keep data and there is a lack of security Going digital with your care planning and eMAR can significantly reduce your risk

Using inbuilt alerts ensures that nothing is missed whether that s a care plan change or a fall report Using an eMAR will help reduce medication errors and ensure that the 6 Rs are always met

Going digital also allows the collection of data at the point of care which can be analysed to identify trends and risks and demonstrate corrective action

AutumnCare Mobile allows staff to perform clinical assessments and capture notes at the point of care for increased accuracy and care recipient involvement


Improve staf f retention

Staff recruitment and retention remain long-standing challenges for the care sector and many factors contribute to the successful retention of staff

Morale is a crucial factor in retaining staff Using electronic care systems to change the focus from the administration to the delivery of care helps stage engage more with service users

Additionally providing smart tools like care planning and eMAR software to reduce the administrative burden will decrease staff stress


Improved quality of care

With pre-built assessments covering all aspects of health you can get to know your service users intimately

But it s not just health; other characteristics such as emotion likes/dislikes and how they correspond to a wide range of activities can be recorded

Because any changes can be affected at the point of care, updates become a true reflection of the care (rather than a delayed update at the end of a long shift)

This information is then easily accessible by other system users, supporting a personalised care experience


Demonstrate quality of care deliver y

While the delivery of person-centred care is paramount care providers must also provide evidence of the care they deliver and regulatory bodies

actively encourage the use of technology

For example, the CQC states that the care provider should look to embrace technology that helps monitor care delivery During an inspection, under the Effective key line of enquiry (KLOE), question E1 3 asks

How is technology and equipment used to enhance effective care and treatment delivery and support people’s independence?

Digital care plans are the best way to achieve this!


Improved visibility

Electronic care systems ensure that managers have real-time access to notes and information to instantly understand the care provided and help identify changes that need to be made to improve the quality of care

On an electronic care system it is much easier to see what is going on if you are contacted out of hours or on the go A digital system allows you to log in remotely to see what has been happening across the entire care service at a glance

AutumnCare contains a customisable Dashboard to provide Managers with a snapshot of what is occurring across the care service at any point in time


Happier ser vice users

Last and by no means least going digital can make your service users happier

Digital systems enable you to spend more time caring and less time on administration

There are benefits to happy service users including positive reviews from family and friends which may help grow your service


If you re unsure of how to get started in your digital transformation

AutumnCare can help!

AutumnCare provides specialist digital care planning and eMAR software enabling providers to migrate to a digital system and providing the foundations for outstanding care We can walk you through what is required step by step as well as provide training and support every step of the way

To realise all of the benefits above plus many more get in touch with us today

Contact Chris Sharman

Email c sharman@autumn care

Call 0800 009 2121

Website uk autumn care



G-Touch Wireless Care Home Solution

Genee is a UK leading manufacturer of innovative technological solutions Genee plays an integral role across all major industries including health care to support patients residents and staff

Having supported Care Homes through the pandemic The GTouch Wireless Care Home Solution is one of Genee’s most impactful solutions yet The solution includes; the G-Touch Interactive Screen Electric Mobile Trolley and a Wireless Battery Pack Its portability specially designed and simple to use interface as well as its multitude of applications are specifically built for residents and staff in mind

The G-Touch Interactive Screen is an engaging resource for residents and staff Available in 55’ , 65’’ and 75’’, the touchscreen itself has durable and toughened safety glass that can be easily cleaned The large screen provides for spectacular viewings of videos TV shows and movies In addition the size of the screen encourages residents to participate in interactive activities

With built-in 2x15w front facing speakers and an HD video conferencing camera provides the perfect communication tool to video call families, friends, and other care homes With the built-in PC and Android 8 0 operating system the user interface software is easy to use As soon as the touchscreen is turned on the system loads into a tablet style of multiple icons containing the software and Apps used daily without the

need for a PC-style login The included software also helps residents with health issues, including Dementia and Alzheimer’s

A solution that benefits all! The Electric Mobile Trolley is better suited than a traditional wall mount or trolley The mobile trolley can be electronically adjusted by height and offers 90-degree angle adjustment from horizontal to vertical ensuring easy accessibility at different chairs and wheelchair height The four lightweight and strong steel integrated castors include locking brakes for safety

The Wireless Battery Pack removes trip hazards and provides a helpful portable solution Simply add the lightweight battery pack to the trolley and easily move the touchscreen from room to room

The G-Touch Wireless Care Home Solution comes with 5 years onsite warranty as standard with no additional costs Our dedicated team will bring the equipment to the care home assemble and install the solution and test everything on site We will also support you with free online training to ensure your Care Home gets maximum use of this incredible solution

Get in touch +44 (0)1902 390 862 sales@genee-group com www genee-group com

Blaucomm Ltd - Telecommunications & Networks

Blaucomm s Nurse Call Messaging Service (NMS) is the market leading solution to remove the dependency on noisy nurse call panels and pagers, through its intelligent software which delivers the alerts straight to the care staff who need them

Care homes are rapidly introducing smartphones for digital care planning and eMar - now the same devices can be used to receive the nurse call alerts they need for the residents under their care

Furthermore Blaucomm NMS is deeply linked into Person Centred Software MCM, so call bell data is linked straight to care plans This unlocks a huge benefit to care homes to enhance the staff performance with how they accept and respond to residents, which ultimately promotes better response times and visibility for management to audit their performance

The best part is that Blaucomm NMS links into your existing nurse call system - we work with all major brands such as Aidcall ARM Courtney Thorne C-TEC ENS Intercall Medicare SAS and TeleAlarm

Care operators are constantly recognising Blaucomm NMS for its reliability and dependability to their care operations, which is why we’ve been chosen time and time again over other solutions

Head of IT Trudi Harrow at WCS Care had this to say about Blaucomm


“We find Blaucomm is a genuinely fantastic company with a reliable product

We have a range of nurse call systems at different sites and the NMS system integrates to them and allows us to compare response times between sites

In addition the integration to Person Centred Software is revolutionary We would highly recommend this to anybody who wants to replace expensive pagers and silence those annoyingly loud nurse call screens!

To find out more about Blaucomm NMS visit www blaucomm co uk/healthcare

Ssee the advert on the front cover for more details


Hartford Care Joins Forces with Sensio in UK First to Reduce Risk of Falls in Care Homes

or computer If further information is required an anonymous snapshot of the incident is shared so the team knows whether they need to attend or if the resident is moving around safely It s also possible to see the current status and position for all residents in their rooms at a glance from a single screen without compromising their privacy

Kevin Shaw Chief Executive at Hartford Care comments: “It’s a very exciting prospect to be the first care home in the UK to be trialling RoomMate This is ground-breaking technology which could help our entire industry develop and evolve; I am looking forward to seeing the impact this will have on our already exceptional resident care ”

Fall Savers - Affordable Fall Monitoring Solutions

Hartford Care has teamed up with Sensio, a Norwegian company specialising in room sensors and advanced care technology to minimise the risk of resident falls in a four-month trial at its Hartford Court care home in Portsmouth – the first care home in the UK to trial this pioneering technology Sensio’s flagship solution RoomMate is proven to reduce falls, along with tracking sleep patterns and showing when people are waking or getting up during the night Privacy is ensured with an anonymised infra-red 3D sensor rather than the use of cameras and the sensors can detect many movements, from the resident sitting up in bed to them getting up from a chair or leaving the room so appropriate action can be taken by team members Importantly RoomMate can also alert carers if the resident is calling for help when they may otherwise not be able to reach their call bell

The RoomMate sensor ultimately reduces the need for nightly visits, so residents can sleep better with less interruptions In Scandinavian care homes where the technology is already being used falls have reduced on average by 60% across its 8 000 daily users

The technology works by an alarm being raised by the sensor if there is movement within a resident s room The care team can then check what kind of an alarm it is via the RoomMate app on a phone tablet

Johan Anstensrud Chief Executive at Sensio comments: We are delighted that the residents and staff at Hartford Care will reap the benefits from our revolutionary safety sensor RoomMate For years it has proven to be a success in Scandinavia preventing falls injuries and ailments and giving more time for personal care I am looking forward to continuing this exciting journey also in the UK, together with Hartford Care

Hartford Care is governed by three core principals – care comfort and companionship; and its philosophy of care is completely focussed on providing a safe and comfortable lifestyle for its residents and carers in a quality home setting

Hartford Care’s head office is based in Basingstoke Hampshire Established in 1908, its care homes are located in Bristol Berkshire (Burnham and Maidenhead) Devon (Sidmouth) Dorset (Poole) Hampshire (Barton-on-Sea Four Marks Hythe Portsmouth, Winchester and Woodlands), Isle of Wight (Bembridge Ryde and Shanklin) Oxfordshire (Witney) and Wiltshire (Downton)

Find more details about Hartford Care’s awardwinning care homes, while more information about Hartford Care Group Limited is available at: www hartfordcare co uk

Find more information about RoomMate and Sensio at www sensiocare com

Floor Sensor Pad Large Size Pad Measures (L) 91cm x (H) 61cm Options (sold separately)

Anti-slip mesh for hard surface floors See the advert on this page for further details or visit www fallsavers co uk


NURSE CALL AND FALLS MONITORING Fall Savers® are an experienced market leading healthcare provider of resident safety solutions for over 15 years FALL SAVERS ® WIRELESS MONITOR Eliminate all cables with our new generation falls management solutions! Upgrade your falls programme with the latest technology from Fall Savers® The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad This results in less work for nursing staff improved safety for patients and reduced wear and tear on sensor pads Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices Benefits include: Safer for pat ents; less work for staff Bed and cha r pads available One monitor works with two sensor pads Integrates with most nurse call systems A variety of options including Call button Pager Floor sensor mat W reless door/window exit alerts TREADNOUGHT ®FLOOR SENSOR PAD The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering An optional anti-slip mesh reduces the potential for slippage on hard surface floors Features include: Connects directly to most nurse call systems High Quality anti-bacterial


Silent Running - Tranquility in Care Homes

Quiet and calm care homes ensure that residents are able to live in a more relaxing and pleasant home environment

Similarly carers and staff find that they too benefit from reduced stress when working in a home where noise levels are kept to a minimum There are many environmental factors that can affect those sensitive to their surroundings particularly those suffering from dementia these can be fluctuations in ambient temperature, light, and of course noise Repetitive and high levels of noise can originate from a number of internal and external sources for example telephones ringing loud conversations in corridors and call bells sounding often one of the largest contributors to increasing the levels of stress and discomfort in residents

A published study by the University of Stirling stated that unanswered Nurse Call (Call Bell) alarms can be one of the most common causes of stress in dementia sufferers The University recommends “fitting call alarms which alert nurses but do not resonate throughout the whole building Alarms can be particularly disconcerting as they may encourage the person with dementia to respond or investigate what the matter is At the very least the loss of sleep will compromise a per-

son’s ability to concentrate It can affect their attention levels and capacity to cope as well as being detrimental to their overall state of wellbeing Personal paging systems are preferable to bells and buzzers Modern Nurse Call systems can incorporate a number of methods to reduce their impact in a care home These include zoning whereby there are separate alarm types used depending upon the location of the call In these circumstances dementia sufferers and those vulnerable to noise can be located in one zone whist less vulnerable residents live in an alternative “zone” Each “zone” can operate different call tones, warning lights or other methods to alert when help is required Reducing noise levels is essential to create a tranquil environment for residents Pagers have been around for many years are a relatively simple and cost-effective measure in reducing the levels of noise and can be added to most Nurse Call systems Smart Mobile Devices are now becoming more commonplace for care home staff and hold a variety of apps for care planning e-medication etc Many Courtney Thorne clients are now utilising the “Go” app with their Nurse Call system With the Go app nurse call alarms are delivered immediately and silently straight to the handsets alerting the individual carers to all Nurse call alarms without creating any general alarm sound and rarely disturbing the rest of the residents in the home

Calmer residents ultimately means that staff are less

Lotus Care Technology

The NurseAlert pressure mat has been one of the most successful floor pressure mats due to it being non slip and carpeted which makes it feel very natural under a residents foot Lotus Care Technology Ltd have many other fall saving devices that can give you peace of mind whilst caring for this at risk of falls

Having many years of experience in fitting and maintaining

Nurse Call Systems helps the guys at Lotus Care Technology understand that every home is different and has different needs They can specify not only the best system for the environmental factors in the home but also take into consideration the best products that will make your carers and nurses jobs that little bit easier

Visit www lctuk com for details

stressed also, this creates a happier workplace where morale is greatly improved staff are retained and CQC ratings improve Clearly the positive ramifications of a quiet Care Home run deep Get in touch today to find out how we can help your home become a quieter calmer, and more tranquil environment

For more information email us at: info@c-t co uk

• Nurse Call Systems

• Fire Alarm Systems

• Door Access

Nurse Alert Mats

Designed to combat the problem of residents who are inclined to walk undetected, the Nurse Alert Mat can help protect residents especially at night that are at risk of falls and accidents

When connected to a Nurse Call system or the mobile Floor Sentry Monitor it will then alert staff, sounding the alarm with a small amount of pressure thus enabling staff to investigate

• Staff Attack


• Infection Control

• Dementia Care

• Electrical Contracting

In addition The Floor Pressure Mat has a heavy non slip backing, It comes professionally sealed so can easily be cleaned for liquid spills and is fully serviceable
w w w. L C T U K . c o m 0 8 0 0 8 4 9 9 1 2 1 s a l e s @ l c t u k c o m


Medpage Falls Management Products

Care technologies have advanced at an amazing rate over the past decade

The digital age is a place where we all live and all use technology as a familiar part of our daily lives At Medpage we have harnessed these advancing technologies into products to support Social Care and Independent Living Medpage brand products are designed to provide affordable user-friendly care support products for domestic and professional care Our new wristband activated door egress alarm is a perfect example of how advanced technologies are transformed into a system to safeguard people prone to wandering Simple to install suitable for single or multiple residents the system allows residents to remain mobile while providing an alert to carers if they attempt to leave the building through a monitored door Further details available at www easylinkuk co uk search Doorwatcher

Medpage have supplied Care Residential Homes

and Hospitals with fall prevention and detection alarms for more than 25 years From basic bed and chair exit detection alarms to more complex cordless sensor pad systems with nurse call integration we supply quality systems that deliver cost effective performance

Our new sensor pad controller the MPCSA11 has been included into numerous falls management projects, in Hospitals and professional care establishments

The system already proven to reduce care costs allows a patient with mobility to transfer from their bed to their chair or to visit their washroom without alarm notifications to carers, providing the transfer is completed within a selectable time

Failure to return within the selected time will result in alarm notification to carers either by pager nurse call trigger or ward wall mounted alarm receiver

For further information see the advert on this page


Apprenticeships Partnership Could Help Create ‘Managers Of The Future’ For Care Sector

The co-founder of an award-winning management transformation programme believes a new class of apprenticeships could help create managers of the future for the care sector

Laura Ashley-Timms, Chief Operating Officer of Notion, believes apprenticeships that increase people management capacity in learners could be transformational for the future of care sector management

Speaking at the start of National Apprenticeship Week

Laura says:

The Care Quality Commission (CQC) now requires a specific ratio of manager level staff to patients in each care setting

But there is a shortage of care workers with the required Level 5 Diploma in Leadership and Management for Adult Care This reduces capacity in care settings which means hospitals are unable to discharge patients into those appropriate care settings, which increases demand for NHS beds If more care workers were able to access that qualification via an apprenticeship, it would increase care setting capacity and alleviate pressure on the NHS

“These areas are strategically important for the UK economy and for UK society as a whole Creating more and better managers especially in the adult care sector has the potential to relieve pressure on the NHS

Announcing their partnership, Qdos Training Ltd and Notion have been working together to integrate

STAR® Manager into their management and leadership apprenticeships that are the first to fully embed Notion’s innovative (and now research-backed*) Operational Coaching™ and management approach into selected Level 3 and 5 management and leadership apprenticeships

The partnership is initially focused on three apprenticeship programmes, Level 3 Team Leader / Supervisor Level 5 Operations / Department Manager and Level 5 Diploma in Leadership and Management for Adult Care

Speaking of the partnership Laura Ashley-Timms said:

We ve always wanted to partner with a quality apprenticeship provider because we see apprenticeships as a powerful way of unlocking untapped talent and potential within organisations of all types Qdos Training is an exceptional provider and has a very impressive programme completion rate Deborah Johnson, Engagement Director at Qdos Training, says of the partnership:

We share Notion s absolute passion to create the managers of the future Most of us are accidental managers’ and may not have ever been shown how to manage people let alone learned how to communicate in a way that invites the highest levels of collaboration in the workplace STAR® Manager is a unique approach that enables our apprentices to put into practice the people management and leadership theories they re learning The programme enables them to be more than just managers and instead become brilliant people leaders

STAR® Manager was recently subjected to one of the largest academic studies of its type The study, carried out by the London School of Economics and Political Science (LSE) and the Government s Department for Business Energy and Industrial Strategy found statistically significant proof that the programme improves retention rates and transforms management capability at scale in as little as six months

Website: https://starmanager global/what-is-star/

Contact: hello@STARmanager global


The Eden Alternative is fundamentally a modern philosophy of care’ which at its core is designed to enhance the wellbeing of residents and staff in care settings, the quality of their lived experience and their fulfilment

It aims to build a truly positive culture; underpinned by close partnership working between residents the team and family members

It is also designed to empower members of the care team to think innovatively about practice to enhance their fulfilment and strengthen retention

It is worth spending 10 minutes to see the Eden Alternative in practice https://youtu be/qK3vTbckZMw

How does it work? It provides training to Care Homes management and staff and encourages Homes to train their own ‘in house trainers to run the programme if they wish

The philosophy is designed to develop a positive and vibrant culture empower members in developing a care partnership and help

c A series of relevant Eden Video clips

d An Eden course questionnaire to assist learning

e Development of an individualised project that candidates work

Providers to deliver on their ambitions

How long has Eden been going? Eden has been running such training in over 20 countries on 5 continents for nearly 30 years and started in the USA It began operating in the UK in 2005

Eden UK runs both face-to-face training and online courses which both lead to the accreditation of candidates as Certified Eden Associates of which there are over 2 000 in the UK and 20 000 worldwide

The Certified Eden Associate Courses The online course runs over 6 weeks x 1hr each week covers the same material as the 3-day Eden Associate courses and comprise 5 elements:

a 6 Online live 1-hourly tutorials running weekly

b Working through the Eden Associate workbook

Care Home Finance from Global Business Finance

Would you like to: Improve your occupancy? Improve your staff retention? Develop a culture of care with wellbeing and positive relationships at its heart, with our 6 week online training programme. Discover how to replace loneliness, helplessness and boredom with wellbeing, companionship, and meaningful activities, in just one hour of training a week Call today on 01626 868192 or visit Validated Eden Alternative associates can benefit from continuing support from our expert team
on to develop innovative ideas The training sessions can be completed whilst at work or from home Courses dates and frequency The 6-week course runs continuously and a new one starts at the beginning of each alternate month e g March May July etc Each weekly online session runs for 1 hour An Eden “Train the Trainer” course, refresher courses and 1 day introduction courses will typically run after the Eden Associate course Validation of Care Services Care Homes and community care services are validated by an annual online process the cost of which is covered by an annual subscription Quality Assurance Eden trainers are committed, skilled and experienced trainers, and deliver training in person or online externally or in house Training is monitored through a variety of methods including Associate training feedback which is regularly obtained and appraised Eden Trainers meet regularly to update course and material innovation In recognition of the progress achieved by the care provision an award of Platinum Gold, Silver or Bronze can be awarded Eden UK team The Eden UK team comprises Geoffrey Cox, CEO, Margot Whittaker, Director, Sam Bailey Kelly Boweren Kathy Smith The office is based at 11 Plantation Terrace Dawlish Devon EX7 9DS - 01626 868192 or 07483359472 The key advantages are: It improves occupancy It improves recruitment and retention It improves teamwork Geoffrey Cox LLb MSc , We shall on stand E44 at the Care and Dementia Expo 22/23 March NEC B rmingham The Eden Alternative
It? Global assists clients throughout the U K who specialise in the healthcare sector to achieve their objectives of purchase development and refinance We have organised over £1 8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt ease cashflow and develop businesses further From helping clients make their first purchase through to allowing groups to grow significantly in size we assist at every stage of your business expansion Every proposal is individual and deserves to be treated that way, so we hope you will allow us to be of assistance to you and call us to chat through your plans and requirements I am sure we will be able to tailor a facility to your requirements Call us on 01242 227172 or e-mail us at enquiries@globalbusinessfinance net
- What Is
PROFESSIONAL AND RECRUITMENT THE CARER DIGITAL | ISSUE 134 | PAGE 45 Please mention THE CARER when responding to advertising. Please mention THE CARER when responding to advertising.

Why Apprenticeships Are Crucial For Tackling Workforce Shortages Across The Care Sector

Care providers across the country have unfortunately become accustomed to workforce shortages As a recent report on health and social care workforce from the Health and Social Care Committee showed 95% of care providers are struggling to recruit staff and 75% of providers are finding it hard to retain their existing workforce This is compounded by the fact that these roles are typically paid less than 80% of the wider economy

The COVID-19 pandemic has further affected the sector s ability to recruit and retain staff – during this time the working conditions of social care workers suffered as they battled with long hours restrictive working conditions and an increased risk to their health

And on the ground these staff shortages can lead to increased frontline pressures burnout and job dissatisfaction They can also impact the quality of individual care – in October 2022, the CQC’s State of Care report said that in the first three months of 2022 2 2 million hours of homecare could not be delivered because of insufficient workforce capacity

So how can we encourage more people to pursue what can be an extremely rewarding career in care and stay in the sector?


If we are going to reverse the trend and increase the percentage of people joining and staying in social

care we need to incentivise careers in the sector and create a positive environment for people to work in Doing so will improve job satisfaction – a huge factor in the departure of many health and social care workers as reported by the Nuffield Trust

At the Access Group one of the ways that we are promoting career pathways in social care is through the government’s Apprenticeship Levy Scheme, which aims to encourage work-based training in particular sectors Working with 75 000 customers across commercial and non-profit sectors we invest the money into our own apprenticeship schemes as well as sharing it with organisations from across health and care, supporting them to recover from the impact of the pandemic

The Health Support and Care division (HSC) of the company has invested £100 000 since March 2022 alleviating workforce pressures by enabling 86 health and social care apprenticeships across the country Benefactors of the financial support include residential care providers Burrow Down Support and Home2Home with Care; and domiciliary care provider Hamble Valley Care alongside a range of other care providers using the additional resource to enhance skills of new and existing staff thus providing them with more opportunities to advance their careers

As we see it apprenticeships play a crucial role in improving job satisfaction and ultimately staff retention, with unhappy and unfulfilled staff more likely to move into other roles They also motivate the next generation of talent to pursue a career in care encouraged by the support and opportunity to upskill in the sector

Admittedly apprenticeship schemes aren’t a silver bullet to the ever-growing workforce crisis but they are a positive step in the right direction to support a sector that we all value and depend on More information can be found on The Access Group s website at www theaccessgroup com

JJ Recruitment has the large database of well qualified applicants with experience in the health-care industry, such as health care assistants senior carers, and nurses from overseas We also have an expert team of solicitors for the necessary legal proceedings and advices WHY JJ? • We have very minimal processing fees We assist you to get a sponsorship license Qualified and experienced candidates from overseas Tel: 01704 808227 www jjcarerecruitment co uk admin@jjrecruitment co uk
Please mention THE CARER when responding to advertising. Please mention THE CARER when responding to advertising. PAGE 46 | THE CARER DIGITAL | ISSUE 134
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