The Carer Digital - Issue #275

Frozen Thresholds Push More People into Care Self-Funding

For 16th Consecutive Year

Welcome to the latest edition of The Carer Digital!

A FROZEN INJUSTICE — AND A CAN THAT CANNOT BE KICKED FOREVER

There are moments in social care policy that demand we call things what they are. This is one of them.

The Department of Health and Social Care has confirmed that the upper and lower capital limits governing access to council-funded care in England for 2026-27 will remain exactly where they have been since 2010.

The upper threshold stays at £23,250 and the lower at £14,250. Sixteen consecutive years. Sixteen years of freezes while the world around those figures changed beyond recognition.

Let us put that into the starkest possible terms.

According to the Bank of England's own inflation calculator, had those thresholds simply kept pace with rising prices since 2010, the upper limit would today stand at around £36,400 and the lower at approximately £22,300.

Instead, they sit frozen in time like some relic of a pre-austerity policy document, gathering dust while the cost of living has risen by more than 50%.

The practical consequence of this is not abstract. It is felt by real families, at some of the most difficult and emotionally charged moments of their lives.

Thousands of people who, under a fairly adjusted system, would qualify for council support are instead being pulled into self-funding their care — often burning through savings, selling family homes, and exhausting assets that have taken a lifetime to accumulate.

We understand that the pressures on the public purse are immense. We are not naive about the financial tightrope that government walks.

But there is a profound difference between a difficult decision made transparent-

ly and an injustice perpetuated quietly.

Freezing these thresholds year after year without public debate or honest acknowledgement of their eroded value falls firmly into the latter category.

Make no mistake — this issue is a hot potato, and it is only getting hotter. For years it has been the can perpetually kicked down the road by successive governments of all colours, each preferring to leave the problem to their successors.

But the demographics of this country will not allow that luxury indefinitely. As more of us live longer, as the number of people requiring residential and nursing care grows, and as the gulf between frozen thresholds and real-world asset values widens further still, the political and human cost of continued inaction will become impossible to ignore. At some point — and that point is not as distant as some in Westminster might hope — this will have to be confronted head on.

Our readers, the dedicated professionals who run and staff care homes across the country, see the human reality of this every single day.

They witness the stress on families. They navigate the impossible conversations. They absorb the complexity that poor policy creates on the ground. They deserve better. And so do the people in their care.

On a far warmer note — what a joy it has been to receive so many wonderful Valentine's stories from homes across the country!

Thank you to everyone who took the time to share them with us. As I have always said, despite every challenge this sector faces, nobody tells a good news story quite like a care home. The warmth, the humanity, and the love that shines through those stories is a reminder of what this profession is truly about. Please do keep them coming — good news is always, always welcome in these pages!

I would encourage our readers to sign up for our bi-weekly digital newsletter at www.thecareruk.com and follow us on social media for all the latest news.

I can always be contacted at editor@thecareruk.com

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Editor

Peter Adams

Frozen Thresholds Push More People into Care Self-Funding For 16th Consecutive Year

(CONTINUED FROM FRONT COVER)

With property values, savings and the general cost of living having risen substantially over the intervening sixteen years, critics argue that the real-terms effect of the freeze is to steadily widen the net of people who are classified as self-funders — individuals who may feel financially comfortable, but who are far from wealthy, and who now find themselves responsible for care costs that can exceed £50,000 to £70,000 a year in residential or nursing settings.

Those whose capital falls between the two thresholds are required to contribute from their assets at a rate of £1 per week for every £250 of capital above the lower limit — a so-called tariff income arrangement. Only those with capital below £14,250 are assessed purely on their income, with their savings and assets set aside entirely.

MODEST UPLIFTS

The government's circular to local authorities does confirm some modest uplifts elsewhere within the charging framework. The personal expenses allowance — the weekly sum that council-supported care home residents retain for their own use — will rise by 3.8 per cent in line with consumer price inflation, moving from £30.65 to £31.80 per week.

The minimum income guarantee for people receiving care in non-residential settings will increase by seven per cent for those below pension credit age, and by 3.8 per cent for those who have attained it.

However, for those facing the prospect of self-funding in a care home, these adjustments will offer little comfort. The care sector has long warned that the failure to uprate the capital limits with either inflation or asset price growth creates a system in which the boundaries of entitlement quietly but relentlessly contract, year after year, without any primary legislative act or public debate.

FRUSTRATION

The announcement comes against a backdrop of broader frustration within the sector over the repeated postponement of meaningful social care reform. Plans to introduce a lifetime cap on individual care costs — which had been legislated for under the previous government but never brought into force — were formally abandoned in late 2025. No replacement proposals have been set out.

LONG-TERM SETTLEMENT

Care providers, local authorities and advocacy organisations have collectively urged the government to bring forward a comprehensive long-term funding settlement for adult social care that

addresses the structural inadequacy of a means-testing regime that has, in effect, been left to erode through inaction for the better part of two decades.

Upon taking office the government announced it would not proceed with adult social care charging reforms, as part of its newly published ‘public spending audit’.

REFORMS CANCELLED

Chancellor Rachel Reeves announced on July 29, 2024, that the adult social care charging reforms, due to be implemented in October 2025, would be cancelled, saving, she said, £1.1bn by the end of 2025-26.

Announcing the cancellation Ms Reeves said: “Mr Speaker, adult social care was also neglected by the previous government. The sector needs reform to improve care and to support staff. In the previous parliament, the government made costly commitments to introduce adult social care charging reforms.”

“But then, they pushed them back repeatedly because they knew that local authorities were not ready and that their promises were not funded.”

“So, it will not be possible to take forward these charging reforms. This will save over £1bn by the end of next year.”

STATE OF COLLAPSE

Caroline Abrahams, Charity Director of Age UK, said at the time: ‘Sir Andrew Dilnot was asked to devise a scheme to protect older people who have to pay their own pay bills a generation ago and did so, but after successive governments have dilly dallied over whether to implement it or not, the new Government has finally said that it will definitely not be pressing ahead.

In the meantime, our system of social care has gone from merely creaking to a state of near collapse in some places.

‘Nonetheless, the fact that we now know Sir Andrew's scheme will not be going ahead is really bad news for all those older people who were hoping against hope for some relief from their sky high care bills - in the short term at least it seems they are on their own.’

For the residents and families navigating the care system today, however, the immediate reality is unchanged: if your assets exceed £23,250 — a threshold that has not moved since the year of the last World Cup on home soil — you will be bearing the cost of care alone.

Public Sector Trends 2026: A

Year of Pressure and Possibility

By Chris Hornung, Managing Director, Public Sector, Totalmobile (www.totalmobile.com)

The year ahead will bring no surprises for the public sector. Budgetary pressure will remain the dominant theme. The next Budget will show how far the government is prepared to go to balance the books, but even with new measures, local authorities and public bodies are unlikely to see much relief. The squeeze is here to stay for a while more, and that reality will shape every part of the sector in 2026.

The budget will set the tone. If funding continues to tighten, the shift toward preventive community-based care becomes even more urgent – because without it, the system will keep absorbing costs rather than reducing them, forcing further cuts.

Across all services – healthcare, social care, emergency services, infrastructure - the challenge is no longer about doing more with lessit’s about doing things differently. Incremental savings have already been made. What’s left now is real transformation.

HEALTH AND CARE: JOINED-UP BUDGETS, JOINED-UP THINKING

In 2026, we’ll start to see the first moves toward shared budgets between NHS community services and local authority care. At present, those two funding streams often pull against each other. Local authorities focus on prevention but lack the resources to fund it properly. The NHS, meanwhile, is paid to treat people once they are already unwell.

Bringing those budgets together allows for a more joined-up approach, one that supports people earlier and reduces costly, lengthy hospital admissions. Technology will be a key enabler of that change, providing the solutions to monitor and support people safely in their own homes.

POLICING: TRANSPARENCY UNDER PRESSURE

Public confidence in policing has been shaken by recent investigations, including the BBC Panorama investigation into misconduct at Charing Cross Police Station. That kind of exposure will only increase the pressure for transparency.

Forces can no longer operate as closed systems. They will need reliable data to demonstrate accountability, who was on duty, where they were, and what actions were taken. This isn’t just about compliance; it’s about trust. Without it, confidence in policing will continue to erode.

LOCAL GOVERNMENT: FROM SURVIVAL TO STRATEGY

From April 2026, councils will return to multi-year financial settlements. Having visibility of budgets beyond a single year allows councils to plan strategically, to invest in transformation in year one and see benefits in years two and three. The current one-year cycle has made that almost impossible.

Councils that use this opportunity to take a more innovative approach - embracing digital solutions, automation, and new delivery models - will be the ones that thrive. Those who remain risk-averse will struggle to keep pace.

AI AND THE RELUCTANT PUBLIC SECTOR REVOLUTION

Artificial intelligence will start to feature more prominently across public services next year, though adoption will be slower than in the private sector. Caution around data security and public perception will continue to hold some organisations back.

The key will be to use AI safely within existing, secure platforms rather than through open, public systems. When the technology operates inside trusted environments, using data that already sits within the organisation, risk remains low and benefits can be realised faster.

The real risk lies in inaction. The longer the public sector hesitates, the further it falls behind.

REBUILDING PUBLIC TRUST

Across every part of the public sector, one theme runs through everything: a loss of public confidence. People no longer assume that the services they rely on will deliver effectively. That perception of inefficiency and bureaucracy is difficult to shift, but it won’t change through caution.

Restoring trust requires openness, transparency, and innovation. The public doesn’t expect perfection. They expect progress and they want to see public sector bodies take measured risks, try new things, and deliver services that feel modern, responsive and deliver meaningful change.

LOOKING AHEAD

The coming year will be another difficult one, but it may also mark the start of quiet transformation. Shared budgets, transparent policing, longer-term financial planning, and practical use of AI all point towards a more connected, forward-looking public sector.

The challenge now is to turn those opportunities into action. The levers are there. It just takes the courage to pull them.

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Charities and MPs Urge Baroness Casey to Tackle Continence Care Crisis in Social Care Review

Charities and parliamentarians have written to Baroness Casey of Blackstock as she begins her independent review of adult social care, warning that a largely overlooked crisis is leaving people living with incontinence quietly failed by a system driven by budgets rather than clinical need.

In a joint letter to the House of Lords, the signatories argue that continence care remains one of the most neglected and taboo areas of adult social care. Despite affecting some of the most vulnerable people in society, it is largely absent from national reform debates, even though it has a profound impact on health, independence, and quality of life.

The letter describes continence care as a “hidden frontline of indignity” and calls on the review to place dignity at its heart, with explicit recognition of the challenges faced by people who rely on continence support.

Led by the Spinal Injuries Association, the letter is supported by a coalition of health and disability charities including Shine, Pain UK, Disabled Living, Bladder and Bowel UK, The Neurological Alliance, and Dementia Carers Count, alongside senior parliamentarians Dame

Caroline Dinenage MP, Mohammad Yasin MP, Baroness Ritchie of Downpatrick, and Baroness Grey-Thompson.

The letter warns that incontinence is often treated as an uncomfortable afterthought in adult social care, despite the serious consequences of inadequate support. Poor continence care can lead to urinary tract infections, skin damage and severe emotional distress, while many people report being unable to leave their homes or take part in everyday activities because they lack reliable access to appropriate products and specialist support. In June, a survey of 500 healthcare professionals found that substandard incontinence products are delaying hospital discharges and driving avoidable admissions.

Incontinence affects an estimated 14 million people in the UK, cutting across age, disability and long-term illness. As continence issues become more common later in life, campaigners warn that demand will rise sharply as the ageing population grows – placing further strain on a system that charities say is already failing to meet basic needs.

The intervention follows an investigation by the i Paper, which found that patients with incontinence are being “robbed of their dignity”.

Freedom of information data revealed that more than half of the trusts questioned trusts cap continence products at just three or four pads per day – regardless of individual need.

The investigation also found that nearly a third of trusts providing budget data overspent by more than £4m collectively, fuelling concerns that financial pressures are driving rationing and leaving patients and families to make up the shortfall themselves.

Commenting on the letter, Nik Hartley, Chief Executive of the Spinal

Injuries Association, said: “People, including those with spinal cord injuries, should not have their independence determined by a postcode lottery. Too many are denied appropriate continence support because of arbitrary caps and under-resourced services.

“We would welcome the opportunity to work with the Commission to end this inequality and ensure provision is driven by patient safety and clinical need, not cost-cutting.”

Evidence from an NHS pilot, suggests that procurement decisions in formal care settings may be creating a false economy, with lower-cost continence products driving higher overall expenditure due to more frequent replacement and increased demands on staff time. The pilot found that better-matched, higher-quality products significantly reduced leakage, improved efficiency, and lowered total care costs.

Charities also stressed that the impact of restricted continence care is felt not only by patients but also by families – many of whom are forced to take on additional caring responsibilities when formal support falls short.

Tracy Whitehouse, Service Manager and Adult Specialist Nurse at Bladder and Bowel UK, said: “Continence care requires the recognition it deserves, which is long overdue. We need to drive evidence-based practice, putting the patient at the centre of their care.”

In their letter, the signatories urge the Commission to explicitly recognise continence care as a core component of dignity in adult social care and to recommend reforms that ensure access to proper assessment, specialist support and sufficient products based on individual need rather than postcode.

New Manager Appointed At Eccles-Based We Care Group Care Home

We Care Group based in the North of England, has appointed a new manager at Barton Brook Care Home in Eccles, Manchester.

Now overseeing operations at the home, which provides accommodation for up to 120 individuals who require nursing, residential or dementia care, Luke Grayson has 12 years of experience in the industry.

Having worked his way up from the role of care assistant to home manager, Luke’s most recent role saw him take responsibility as area manager for a leading care home group, supporting managers to offer the highest quality care. Seeing huge success in the role, he also turned the fates of two failing care homes around, getting them back on track to deliver an exceptional service.

Speaking about his new role, Luke said: “I’ve always been passionate about the care industry and making a difference to the lives of residents, and I’m looking forward to getting fully immersed into life at Barton Brook. My focus is on ensuring

residents receive the highest standard of care and that the team are fully supported to deliver their best every single day.

“We Care Group has strong family values that completely align with my own, so I already feel at home. The support I’ve received from the team so far has been outstanding, and I’m confident we’ll achieve great things together.”

Bernie Suresparan, founder of We Care Group, said: “Luke has an impressive track record in the care industry, and we’re lucky to have him on board at Barton Brook. He shares our commitment to person-centred care that always puts residents first, and I know he’s going to do a fantastic job.

“Driving progress is something Luke is passionate about, and he’s already making a positive impact on the team. I wish him all the best in his new role with us at We Care Group.”

Promoting Independence

By David Ashton Jones, CEO of Homes Together

Independence isn’t about doing everything alone - it’s about having the confidence and choice to live life in your own way. For disabled adults, finding that right balance between support and self direction is essential to living well.

Across the care sector, our goal is to create environments where people can develop practical skills, make decisions for themselves, and take pride in what they achieve.

When we view independence not as separation but as empowerment, we begin to see opportunities within daily care practice to build confidence and improve quality of life.

BUILDING EVERYDAY CONFIDENCE

Confidence often begins with small, everyday experiences. A 2024 study on accessible housing found clear links between autonomy and better wellbeing for disabled adults. Those living independently, or with minimal assistance, reported higher life satisfaction and lower levels of depression and loneliness than those in more restrictive settings. The message is clear; personal control over day to day life supports mental and emotional health. Helping people gain independence means focusing on achievable goals that build confidence over time. Tasks such as planning meals, managing budgets, or learning public transport routes may seem simple, but they’re meaningful steps towards self belief. Even mistakes play an important role - learning by doing, even when things go wrong, often leads to the greatest progress. Staff should work alongside service users to nurture these everyday skills while also maintaining a supportive safety net. The first step is giving people the skills to complete the task, but the second step is to let them put these into action. Progress looks different for everyone, but the principle remains the same that confidence grows best in an environment of patience, trust and encouragement.

ENVIRONMENTS

THAT ENCOURAGE AND EMPOWER

Accessibility and independence go hand in hand. The thoughtful design of a space, along with assistive technology, can make the difference between restriction and freedom, hesitation and confi-

dence. Simple adjustments can empower people to carry out tasks safely and successfully.

Adaptive technology has proven particularly valuable. In kitchens, talking microwaves guide users through each step. Level indicators help service users pour drinks safely and one-cup kettles allow people to make a hot beverage at the press of a button, reducing both risk and reliance on others. For those more confident with technology, voice activated smart devices add a modern layer of convenience.

These tools are not about shortcuts, but about inclusion. Each adaptation removes a barrier and promotes participation. A well designed space changes the care environment from a place of assistance into a place of autonomy. When people have the freedom to carry out ordinary tasks in their own way, the entire experience of care becomes more dignified and fulfilling.

INDEPENDENCE THROUGH CONNECTION

We often think of independence as a solitary goal, but in reality, it thrives through connection. Relationships, shared activities, and community involvement all help people strengthen confidence and identity.

At Homes Together, we encourage service users to take part in things such as gardening, music time and community outings. These activities help build a sense of belonging. When someone feels recognised and included, their willingness to try new things naturally grows.

Being part of a community also gives people the chance to see their strengths reflected back through others. Feeling valued and contributing to shared goals builds confidence and self esteem. In turn, those positive feelings spill into other parts of life, reinforcing autonomy.

A SHARED JOURNEY

Supporting independence is something to build on gradually. It’s an ongoing partnership between individuals, carers, and the environment around them. When people have both the right support and the freedom to make their own choices, they thrive in ways that extend far beyond the tasks themselves.

Helping someone to live more independently isn’t about stepping back and letting them struggle alone. It’s about standing beside them to offer the tools and trust, as well as encouragement, so they can lead life on their own terms. That crucial balance of safety and freedom is at the very heart of person-centred care.

How pobroll® Is Transforming Bed Bathing for Dementia Patients

In April 2025, the Supporting the Provider Market (STPM) team in County Durham published a new report evaluating the use of pobroll® — a waterproof bed-bathing wrap designed to improve dignity, comfort, and ease during personal care.

Written by Pat O’Brien of pobroll

This evaluation was carried out across 10 care homes with high numbers of residents living with dementia. Each setting was given one or more pobroll® units and invited to share feedback through a structured survey. The findings reveal how even simple tools can make a significant difference in everyday care.

How was pobroll® used?

Most care homes used pobroll® daily or several times per week, showing it quickly became part of regular practice. Staff noted that one of the biggest challenges was not having enough units — all homes requested additional stock after the trial, highlighting a clear appetite for wider adoption.

What did care teams think?

Feedback from the care homes showed strong support for the tool:

Ease of use was rated highly, with an average score of 4.4 out of 5. Staff found pobroll® straightforward to incorporate into care routines.

Training was rated slightly lower, at 3.8 out of 5, suggesting that while the wrap is easy to use, additional training resources could improve onboarding for new users.

Resident response was positive. Three in ten care homes reported improved mood or behaviour dur-

ing bed bathing for dementia patients.

• Key benefits included greater warmth, coverage, and dignity for residents, especially those who might find conventional methods distressing. Some teams also found it particularly useful for end-of-life care Would they recommend pobroll® for bed bathing for dementia patients?

Absolutely. Homes rated their likelihood to recommend pobroll® at 4.3 out of 5, with half of respondents giving it a full 5 out of 5. The overall feedback was clear: this is a valued, meaningful addition to personal care.

Would they recommend pobroll® for bed bathing for dementia patients?

The results of this trial reinforce what many professionals already believe — that small, thoughtful design changes can significantly improve care. For residents who are bedbound or living with dementia, personal care can often be a distressing experience. But with the right tools, it doesn’t have to be.

The pobroll® isn’t a complex device. It’s a simple, dual-layered cotton towelling wrap. But its thoughtful design — offering full coverage, comfort, and support — makes a real difference where it matters most.

If you’re part of a care home, hospice, or hospital and would like to explore how pobroll® could benefit your residents or service users, get in touch. We’re here to support compassionate, dignified care — one small change at a time.

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Rural England Leaves One In Four Older People Without Social Care, New Analysis Shows

New analysis of government data reveals that one in four older people living in rural areas were left without social care when asking their council for support.

The fi ndings, based on the UK government’s Adult social care activity report 2024 to 2025, shows that nationally, 38.5% of people 65+ requesting social care did not receive it. This fi gure was higher in rural areas, where 39.8% of people 65+ went without social care, compared with 37.4% in urban areas.

Hertfordshire recorded the highest percentage in rural England, with 64.5% of 65+ people not receiving requested social care, 24.7 per cent above the national average.

Comparisons with urban areas underline that unmet need cannot be explained by demand alone. St Helens, an urban authority with a similar number of requests to rural County Durham, about 10,000 65+ people, saw 61% of people not receiving care. Six in 10 older people did not receive social care in St Helens, compared with one in 10 in County Durham.

These fi ndings sit alongside new data from Elder showing the real-world consequences of gaps in local care provision. In 2025, Elder carers made more than 6,800 journeys within England to provide live-in care, travelling an average of 100 miles per placement. More than 2,100 of these placements were in rural areas of England.

Rural communities face particularly acute pressures. Around 9.7 million people live in rural England, and

these areas are ageing faster than urban centres, with over a quarter of residents aged 65 and over, compared with fewer than one in fi ve in urban areas. At the same time, home care provider capacity is shrinking, with many providers now delivering less care.

Local authorities are also under growing fi nancial strain. Analysis by the County Councils Network shows that county and large rural unitary councils face around £7 billion a year in additional service pressures, while current government funding proposals would cover just 2p for every £1 of new costs, leaving councils with little fl exibility to respond to rising need, particularly in high-cost rural areas.

Partnership as part of the solution

Elder, the UK’s largest home care platform, is calling for closer collaboration between councils and live-in care providers to help address gaps in access, particularly in rural and hard-to-reach areas where traditional care models struggle to operate reliably.

“Local authorities are under enormous pressure, and this isn’t about replacing existing services,” Elder Founder and CEO Pete Dowds said.

“But if we are serious about tackling the postcode lottery, we need to use every care model that works in practice. Live-in care can play a vital role in areas where other services cannot consistently reach people.”

“Working in partnership would give councils more flexibility and help ensure older people aren’t left without support simply because of where they live, or forced to wait until crisis point.”

Frank Foster House Care Home Supports National Research

Frank Foster House Care Home, part of Runwood Homes Group, is proud to be working in collaboration with the National Institute for Health and Care Research (NIHR) as part of ongoing research in care homes.

Nicolas, Home Manager, and the team at Frank Foster House have been actively participating in research, contributing their time and experiences to projects designed to strengthen and improve care practices across the sector. Their involvement helps ensure that the voices of care home residents are represented in national research and future care developments.

The home recently welcomed Hannah, Clinical Nurse from NIHR Research, who visited to spend time with residents and staff. The visit provided an opportunity for meaningful engagement, shared learning and professional discussion, reinforcing the home’s commitment to evidence-based and person-centred care.

Participating in research plays a vital role in improving resident outcomes by identifying best practices, safe interventions and innovative approaches to care. It also supports staff development by keeping the team up to date with the latest advancements in health and social care. Importantly, research conducted in care homes helps shape local and national policies, ensuring standards continue to evolve for the benefit of residents across the country.

Nicolas commented:

“Thank you to Hannah, Clinical Nurse from NIHR Research, for visiting our care home and spending time with our staff. We’re proud to support research that helps advance best practices in care homes and strengthens the care we provide.”

Frank Foster House remains committed to supporting initiatives that promote innovation, strengthen professional knowledge and ensure residents’ experiences help shape the future of care.

New Report Sets Out Vision For Improving Adult Social Care Through Better Partnerships With Care Providers

My Home Life England, part of City St George’s, University of London, has launched a major new report, ‘Improved outcomes through partnership working: A vision for social care’ which calls for a fundamental shift in how adult social care providers and statutory system bodies work together.

Drawing on a twoyear inquiry supported by the Rayne Foundation, the report brings together insights from 90 stakeholders across care, local government and health, a literature review, 11 case studies from across England and Northern Ireland, and learning from My Home Life England’s work with more than 2,600 care leaders.

The evidence concludes that when care providers are respected, valued and engaged as equal partners in the wider system, outcomes improve for everyone.

ADULT-TO-ADULT RELATIONSHIPS: A VISION FOR BETTER COLLABORATION

Despite ongoing attempts to integrate health and social care, many providers still experience significant power imbalances, feeling that decisions are imposed and their expertise overlooked. Using the lens of Transactional Analysis, the report finds that current commissioning, safeguarding, and regulatory approaches can reinforce a ‘parent–child’ dynamic, leading to frustration and disengagement.

My Home Life England is instead calling for a shift away from hierarchical relationships towards mature, trusting, adulttoadult ways of working, grounded in respect, openness and shared responsibility.

11 EXAMPLES OF TRANSFORMATION

The report spotlights 11 case studies, where moving to more relational ways of working has already delivered wide-ranging impact, including:

• Betterdesigned initiatives that save money

• Improved hospital discharge and reduced crises

• A more resilient and responsive care sector

This report is published amid major change in England’s health and social care system. Recent reviews including the Casey Review, the Messenger Review and Fit for the Future – The 10 Year Health Plan for England all call for culture change, stronger trust-based relationships, and genuine partnership working at local level to deliver shared outcomes and improve quality of life. Investment in leadership development for registered managers, and strengthening the role of care associations, is critical to this ambition.

Elaine Hodges, Programme Manager for South Warwickshire University NHS Foundation Trust – one of the report case studies – said:

“Our work with Warwickshire care homes demonstrates that meaningful transformation happens when adult-to-adult relationships are at the heart of partnership working. By placing care home managers at the centre of the Enhanced Health in Care Homes programme, we shifted from problem-focused discussions to a strengths-based, collaborative approach. Their practical insight reshaped our priorities, and enabled more coordinated, responsive, person-centred care for residents.”

Sam Chater, Regional Operations Director, Runwood Homes, added:

“As professionals together we can do so much. When there is teamwork and collaboration, wonderful things can be achieved.”

Sir Anthony Finkelstein CBE, President of City St George’s, University of London said:

City St George’s, University of London is delighted to launch this important and relevant report, which reflects an emerging emphasis within the university on the delivery of high-quality research relating to health and social care integration. Through our My Home Life England programme, we will continue to strengthen partnerships between adult social care providers and the wider health and social care system.

Community Integrated Care Announces Official London Marathon Team

National social care charity, Community Integrated Care is celebrating a special milestone, announcing its biggest ever official team of runners to represent the charity in the 2026 TCS London Marathon.

In a year where more than 1.2 million people applied to take part in the event, the charity has secured 12 Gold Bond places annually for the next four years. This achievement will see colleagues, partners and supporters come together on one of the world’s greatest sporting stages, raising both funds and awareness for the charity’s mission of enabling people with support needs to live the best lives possible.

On 26 April 2026, a team of 12 runners – including four Community Integrated Care colleagues; one of the charity’s official Ambassadors and Rugby League legend, Jamie Jones-Buchanan MBE; representatives from the charity’s partner organisations such as the Lawn Tennis Association and Rugby Football League, and charity supporters – will take on the 26.2-mile challenge.

Funds raised by the team will support lifechanging programmes that tackle social, financial and health inequalities for people with disabilities across the UK.

Jim Kane, Chief Executive Officer of Community Integrated Care, said, “We’re incredibly proud and grateful to the team taking on the London Marathon for Community Integrated Care this year. This represents so much more than a race –it’s a celebration of the passion, dedication and partnership that drives our charity forward every day.”

He continued, “The funds raised will directly support programmes that change lives, promote inclusion and create new opportunities for people with support needs, across the UK. I’m inspired by each of our runners – their participation symbolises a powerful commitment to collaboration, inclusion and changing lives through shared purpose. We’ll be cheering them on every step of the way.”

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Unlocking the Potential: How Healthcare Can Lead on Disability Inclusion

By Lynne Turnbull, CEO of Disability Positive

The healthcare sector faces an unprecedented challenge: rising levels of ill-health and long term health problems are pushing more people out of work, creating barriers to economic growth, and exacerbating workforce shortages in a sector already under immense pressure. In response, the government is calling on employers to play a more active role in supporting disabled employees and those with long-term health conditions, moving beyond the NHS and creating a partnership between employers, employees, and health services.

Healthcare, as a demanding and often stressful sector, might appear an unlikely leader in this space. Yet it presents a unique opportunity to demonstrate the value of inclusive employment practices. By attracting and retaining talented individuals with lived experience of disability, organisations can not only broaden their talent pool but also build workplaces that are adaptable, resilient, and reflective of the communities they serve.

At Disability Positive, a Disabled People’s Organisation where over 75% of staff and volunteers have lived experience of disability or long-term health conditions, we have seen first-hand the benefits of a supportive, flexible working environment. Our approach prioritises wellbeing and enables honest conversations, ensuring employees know where to access support and that their needs are understood. This includes embedding wellbeing into HR policies and offering practical measures such as flexible working arrangements, access to specialist advice, and signposting to additional resources.

The results speak for themselves. Disabled employees at Disability Positive do not take more time off sick, nor do medical appointments affect their performance compared to their non-disabled colleagues. When given the right support, disabled employees thrive, underscoring that capability and potential are not defined by disability.

These principles are particularly relevant in healthcare, where the physical and emotional demands of the sector can deter talented candidates with long-term health conditions. Yet by embedding inclusive practices into recruitment and retention strategies, organisations can access a committed workforce while improving morale, loyalty, and organisational performance.

Government initiatives, such as the Disability Confident scheme, offer practical support for employers. The scheme aims to encourage organisations to attract, recruit, and retain disabled employees. Disability Positive holds Disability Confident Leader (Level 3) accreditation and actively supports other organisations on this journey, demonstrating that structured guidance combined with lived experience expertise can create meaningful change.

Beyond recruitment, the government is exploring the collection of workplace health data and retention metrics for disabled employees. This step is crucial. Data allows employers to identify barriers, track progress, and hold themselves accountable for supporting employees with long-term health conditions. It also provides evidence to refine policies and make the business case for investment in workplace wellbeing initiatives.

One innovative approach in development is the ‘Vanguard’ scheme, which invites employers to trial new support models. Disabled People’s Organisations (DPOs) like ours can play a vital role in these trials, offering insight grounded in lived experience and expertise. However, many DPOs operate under stretched budgets and shrinking funding streams, meaning appropriate remuneration for their contribution is essential if they are to participate meaningfully. Without this, the sector risks missing the opportunity to fully leverage the expertise that DPOs bring.

Healthcare employers can take immediate steps to foster an inclusive environment. Start with flexible working policies, ensure line managers are trained in disability awareness, and embed wellbeing support into everyday operations. Importantly, create a culture where employees feel safe to disclose health conditions and seek adjustments without fear of stigma or career penalty. The business case is clear: inclusive employers gain access to a wider talent pool, retain staff longer, and often see higher engagement and performance.

Involvement in government-backed initiatives is also a chance to demonstrate leadership. By contributing to schemes like the Vanguards healthcare organisations can shape policy, refine best practice, and become examples of inclusion. Embedding the social model of disability, recognising that barriers arise from the environment and society, not the individual, is key to ensuring these initiatives are effective and sustainable.

The healthcare sector has an opportunity to lead by example. By embracing disability inclusion, organisations not only meet regulatory and ethical obligations but also improve workforce resilience and patient care. With government support, innovative policy trials, and the expertise of Disabled People’s Organisations, the sector can turn inclusivity into a strategic advantage, proving that when employees are supported to thrive, organisations do too.

Abbeyfield Carers Attend Special Royal Reception

Carers and volunteers from Abbeyfield were honoured to attend a reception, hosted by Their Majesties The King and Queen, which shone a light on carers and their contributions to the social and health landscape of the UK.

The reception, which was held at Windsor Castle on Wednesday 11th February, showcased the work of caring professionals, as well as foster carers, young carers, NHS staff and unpaid carers looking after friends or family members.

Abbeyfield, a not-for-profit providing residential care, housing and support for older people, was invited be represented by four people from across the organisation.

Two representatives were from care homes operated by Abbeyfield Living Society – Sazan Rascool, a care team leader at Downing House in Manchester, and Jessan “Jay” Malagad, a care assistant at Sandwood in Nottingham.

Sazan was described by her colleagues as passionate about her role and extremely helpful, reliable and supportive of her team.

Her manager, Lois Samuels, said, “Sazan treats the residents like family, and the way she communicates with them day-to-day is really heartwarming.

“She is dedicated to Downing House and Abbeyfield and she has a lovely nature about her. You can tell that she really cares, and I truly believe she was born to do this job.” Sazan said, “It was a great honour to attend the reception and meet The King, The Queen and the Prime Minister.

“I had the chance to tell His Majesty about my job, and he said what an important role we play and thanked me, and all the staff at Abbeyfield, for the great work we do.

“The Prime Minister seemed to understand that it is a difficult job to have, but very rewarding, and he

shared with me how proud he is of his sister, who is a care assistant.” Meanwhile, Jay was nominated for going the extra mile to ensure the residents at Sandwood are treated with dignity and respect. His manager, Asma Haque, praised his “positive attitude and willingness to support both residents and colleagues.”

She continued, “Jay is a trusted and respected member of our team, and his contribution is greatly appreciated by the residents and their families alike.”

Dr Hayley Richards also attended the reception, representing Abbeyfield Bristol and Keynsham Society. Hayley was nominated in recognition of the impact she has made in leading her local Abbeyfield society, supporting older people to live well and contributing positively to the wider health and social care landscape. Hayley said, “It was a real honour to attend the reception and to represent Abbeyfield alongside carers, staff and volunteers from so many different organisations. The work they do every day has a profound impact on older people’s health, wellbeing and quality of life, and it was incredibly moving to see that collective contribution to the health and social care landscape recognised in this way.”

Mo Holland also attended, representing Abbeyfield Lakeland Extra Care Society in Milnthorpe, South Cumbria. Mo was nominated for the many years she has given voluntarily to being closely involved in the life of the home, supporting residents and the people who care for them, and for the difference that commitment makes every day.

“It was a privilege to attend the reception and to represent Abbeyfield. Meeting carers from across the country made me reflect on the incredible work done every day by our Director of Care and staff team at our home, and I was very proud to be there on their behalf.”

The Future of Facilities: Why Manchester is

The cleaning and facilities management landscape is shifting faster than ever. As we move into 2026, the industry is no longer just about "maintenance"—it’s about technology, sustainability, and the well-being of the people who keep our buildings running. For professionals across the North and beyond, there is one date that needs to be circled in the calendar: 18-19 February.

The Cleaning Show returns to Manchester Central, transforming the heart of the city into a hub of innovation. Whether you are managing a healthcare estate, a retail portfolio, or a growing cleaning enterprise, the challenges remain the same: how do we drive efficiency while managing rising costs and labour shortages?

the Place to Be This February

This year’s event is designed to answer those questions. Moving away from the buzzwords of the past, the show floor is a practical, "boots-on-the-ground" environment where the latest tech—from autonomous robotics to smart building sensors—is available for live demonstration. It’s one thing to see a machine in a brochure; it’s quite another to see it navigating a busy floor in person.

But the show is more than just a showroom. It is a vital meeting point for the industry. The seminar programme features some of the sector’s brightest minds, tackling the issues that matter right now: the impact

of new sustainability legislation, the roadmap to Net Zero, and strategies for better staff retention. In an era of remote meetings, the value of face-to-face networking at Manchester Central cannot be overstated. It’s where deals are struck, partnerships are formed, and the "unfiltered" advice of your peers is shared over a coffee.

For those in the healthcare and social care sectors, the stakes are even higher. The show offers a unique opportunity to source non-disruptive, highperformance solutions that meet stringent hygiene standards without compromising on resident or patient comfort.

Why pre-register? Time is the most valuable asset in facilities management. By pre-registering now, you ensure a seamless entry to the event, bypassing the queues and gaining early access to the exhibitor list and seminar schedule. Most importantly, trade registration is completely free for those who sign up in advance.

Don’t miss the chance to see where the industry is heading. Join us in Manchester this February to find the tools, the tech, and the people that will help you future-proof your business.

Secure your free pass today at www.thecleaningshow.co.uk

Dementia Carers Reaching Breaking Point as Support Systems Strain

Thousands of unpaid carers supporting loved ones with dementia are approaching crisis point, with many reporting severe physical and mental health impacts from their caring responsibilities a study has revealed.

The charity Dementia Carers Count has warned that family carers are increasingly struggling under the weight of their caregiving duties, with inadequate support services pushing many to the brink of exhaustion and burnout.

Latest figures suggest there are approximately 700,000 unpaid carers looking after someone with dementia across the UK, with many providing round-the-clock care whilst juggling employment and other family responsibilities. The emotional and physical toll is proving overwhelming for substantial numbers.

“Dementia carers are facing an impossible situation,” said representatives from support organisations. “They’re providing complex care, often in isolation, without proper training or respite opportunities. The impact on their own health and wellbeing is profound.”

Common challenges reported by dementia carers include sleep deprivation from night-time care needs,

financial strain from reduced working hours or leaving employment entirely, and feelings of isolation as social connections diminish. Many describe experiencing anxiety, depression, and stress-related health conditions directly linked to their caring role.

Dementia Carers Count has emphasised the urgent need for increased investment in carer support services, including accessible respite care, peer support networks, and practical assistance. The charity provides specialist emotional and practical support specifically tailored to the unique challenges facing dementia carers.

As the number of people living with dementia continues to rise—currently estimated at over 900,000 people in the UK—the pressure on family carers shows no signs of abating without significant intervention and enhanced support infrastructure.

Care providers and policymakers are being urged to recognise the vital contribution unpaid carers make to the social care system and ensure adequate resources reach those who need them most.

Do You Have WWII or Post-WWII Veterans in Your Care?

The Taxi Charity for Military Veterans is reaching out to care homes across the UK to help us identify veterans who may like to take part in our future trips.

Founded in 1948, the Taxi Charity provides free day trips within the UK as well as short commemorative visits to Belgium, France and the Netherlands. These memorable journeys offer veterans the opportunity to revisit places of significance, honour fallen comrades, and enjoy companionship with fellow veterans. All trips are provided completely free of charge for veterans and their carers. Transport is in iconic London Licensed Black

Cabs, which comfortably accommodate wheelchairs and provide safe, accessible travel throughout.

For many veterans, these outings are deeply meaningful and often become treasured experiences. We are particularly keen to hear from care homes that have WWII or post-WWII veterans who may benefit from joining us.

If you have residents who might be interested in applying for a place on a trip, or would like to find out more, please email: info@taxicharity.org And to find out more visit: www.taxicharity.org

Why Fire Safety Inspections Fail - Lessons In Compliance, Risk Management, And Safety Culture

Fire safety inspections are a cornerstone of regulatory compliance and life safety in the built environment. Yet, across the UK, a significant number of fire safety inspections continue to fail - often for reasons unrelated to the fire safety equipment itself.

Drawing on years of experience of working with building owners, facility managers, and fire safety regulators, Triton Security explores why inspections fail and what organisations can do to ensure they are inspectionready.

INSPECTION FAILURES ARE SYSTEMIC, NOT RANDOM

It is tempting to assume that failed fire safety inspections are caused by faulty alarms, extinguishers, or emergency lighting. In reality, the causes are far more systemic. Our analysis of inspection outcomes across multiple sectors reveals that failures overwhelmingly stem from process, documentation, and procedural lapses rather than equipment defects. Understanding these root causes is the first step toward meaningful compliance and risk mitigation.

FIVE REASONS WHY FIRE SAFETY INSPECTIONS FAIL

1. Incomplete or outdated records

One of the most common reasons inspections fail is the lack of complete and up-to-date documentation. Fire risk assessments, service histories, test records, and maintenance logs must be current and accessible. Inspectors cannot verify compliance without proper documentation, and missing or outdated records are frequently flagged as a critical failure.

2. Lack of pre-inspection training

Many organisations rely on the assumption that installed systems are functional without conducting thorough pre-inspection testing. Systems that are untested or partially tested prior to inspection are highly likely to fail under scrutiny. Pre-inspection testing ensures any malfunctions or inconsistencies are identified and addressed proactively, rather than leaving them to be discovered during an audit.

3. Improper installation

Even the highest-quality fire safety equipment will not perform adequately if it is installed incorrectly. Common installation errors include incorrect placement of fire detectors, improperly wired alarm systems, and failure to follow manufacturer or regulatory standards. These oversights are frequently cited as inspection failures, highlighting the importance of professional, standards-compliant installation processes.

4. Skipped verification and certification

Independent verification and third-party certification are often overlooked until the final stage of compliance. Many inspections fail because evidence of verification is incomplete or absent. Third-party certifica-

tion, whether from NSI, BAFE, or other recognised bodies, is increasingly expected by regulators and insurers alike. Self-certification is rarely sufficient when it comes to fire safety.

5. Neglected maintenance and auditing

Fire safety systems are not static; they require routine maintenance, testing, and audits to remain compliant and operational. Facilities that neglect ongoing checks or postpone preventive maintenance often fail inspections due to unnoticed system degradation. Consistent maintenance programs are essential not just for compliance but for life safety.

THE REGULATORY IMPERATIVE

The importance of robust fire safety compliance has never been higher.

Following the Grenfell Tower tragedy in 2017, we witnessed a wave of regulatory reforms, including the Building Safety Act 2022 and the Fire Safety (England) Regulations 2022. Building owners, managers, and developers now face heightened accountability and increased scrutiny. Failed inspections no longer represent minor infractions - they carry legal, financial, and reputational consequences.

BUILDING A CULTURE OF SAFETY

While passing inspections is, of course, a necessary step, it should not be the sole measure of an organisation’s fire safety competence. True safety comes from embedding it into the culture of day-to-day operations. This involves using inspection data to uncover patterns and recurring risks, training staff so everyone understands their role in maintaining safety, and integrating verification and maintenance into regular workflows. Organisations that take a proactive, rather than reactive, approach anticipate issues before they escalate, reducing failures and fostering an environment where fire safety is a shared responsibility rather than a regulatory checkbox.

LESSONS LEARNED

Inspection failures rarely stem from faulty equipment. Instead, they highlight systemic weaknesses that can be addressed through robust processes. Maintaining accurate records, conducting pre-inspection testing, ensuring proper installation, securing independent verification, and committing to ongoing maintenance are all essential. Organisations that embrace these principles not only improve their inspection outcomes but also build resilience, demonstrate accountability, and create safer environments for everyone in their care.

Fire safety inspections are more than a bureaucratic exercise - they are a vital measure of accountability and life safety. Businesses that understand the systemic causes of inspection failure, prioritise proactive risk management, and foster a culture of compliance will not only meet regulatory requirements but also ensure the safety of the people and properties they are responsible for.

Edinburgh Care Home Strikes Goal-Den Partnership With Youth Football Academy

A care home in Edinburgh is kicking the year off by supporting local girls in football.

Care UK’s Cairdean House, in Colinton, has sponsored Hibernian FC’s Next Generation Youth Academy for the upcoming season.

The funds will go towards the under 13 girls’ section as the sport continues to grow in popularity. To mark the partnership, the Cairdean House team was presented with a sponsored club jersey.

Stewart Hall, Head of Girls Academy Player Development at Hibernian Football Club, said: “It’s amazing to partner with Care UK and proudly display their sponsorship on one of our NextGen academy squads.

“Care UK’s support goes far beyond what can be seen on the pitch, allowing the development of these players away from it too.

“The work that Care UK do and the support they provide to the communities they are in is something that makes up proud have them on our shirts.”

Angela Burns, Home Manager at Cairdean House, said: “We’re thrilled to play our part in supporting local girls in football by sponsoring Hibernian FC.

“Many residents grew up as Hibs fans, and the club shares our values of being a core part of the community, so this really is a match made in heaven.

“We hope our sponsorship will help the U13s thrive and encourage even more local girls to find their way into football. We can’t wait to see how the team gets on this season — we’ll be rooting for them every step of the way!”

Setting the Standard: Care Home Compliance Made Simple

The law is changing for care homes, but understanding your obligations has never been easier

Providing both comfort and dignity to those in your care is at the core of the Care homes profession, but when it comes to both residents and their families, one of the most important things you can offer is trust.

Moving to a care home can be an emotional time for some and transparency and fairness are key in reassuring prospective residents and their families that they will be cared for with compassion and respect - This, and compliance with the law.

Earlier this year we saw the introduction of the Digital Markets, Competition and Consumers Act 2024 (DMCCA) - a landmark piece of legislation that affects business and how they are required by law to safeguard their customer with fair trading practices. These changes may sound like legal jargon, but they directly impact how care homes operate, communicate, and contract with residents.

Compliance can be complex and that’s why the Business Companion Care Homes Guidance is essential reading for anyone working in the Care Homes sector. Written by legal experts this free and easy-to-read guide will walk you through all the steps to ensure you are safeguarding your customers and operating within the law.

WHAT’S CHANGED UNDER THE DMCCA?

The introduction of the DMCCA represents one of the biggest shifts in consumer law in over a decade. It replaces the old Consumer Protection from Unfair Trading Regulations and introduces stricter rules to protect consumers from misleading or unfair practices across

almost all sectors. For care homes, this means:

• Clearer Pricing and Transparency: The Act bans “drip pricing” which is when unavoidable fees are hidden until late in the process. Care homes must now present the full cost of services upfront, including any mandatory charges.

Fake Reviews and Misleading Endorsements: The DMCCA prohibits the use of fabricated or manipulated reviews. With care homes increasingly relying on their online reputation, ensuring authenticity is now a legal obligation.

Stronger Enforcement Powers: The Competition and Markets Authority (CMA) can now impose fines of up to £300,000 - or 10% of global turnover - for breaches. Compliance isn’t optional; it’s critical.

• and much more!

These changes underline the importance of reviewing your policies, contracts, and marketing materials. The Care Homes Guidance on Business Companion provides practical steps to help you stay compliant and avoid costly mistakes.

KEEPING CONSUMER VULNERABILITY IN MIND

Vulnerability can arise from a number of different situations and factors throughout a person’s life, such as age, health, bereavement, or financial stress. As someone working in the Care homes sector, you’re

dealing with vulnerable individuals on a daily basis and recognising these factors isn’t just good practice; it’s a legal and ethical responsibility.

The Business Companion Consumer Vulnerability Guide offers checklists and practical advice to help you identify and support your residents who may be vulnerable when it comes to things like decision making and communication, ensuring your care home delivers not only compliance but compassion.

Your Go-To Resource for Compliance

Business Companion is more than just a care home resource - it’s a comprehensive hub for businesses across a broad range of sectors. From selling online to handling complaints, delivery charges, and even net zero strategies, the platform covers hundreds of topics delivered to you through clear, easy-to-read guidance. Backed by the Chartered Trading Standards Institute and the Department for Business & Trade, Business Companion is free, authoritative, and regularly updated by legal experts.

Act Now

The DMCCA is already in force, and enforcement powers are live. Don’t wait for a compliance issue to arise - visit Business Companion’s Care Homes Guidance today. Review your contracts, pricing structures, and communication strategies and explore the wider resources available to future-proof your business against legal pitfalls.

In a sector built on trust, staying informed isn’t just smart - it’s essential.

To find out more, visit: www.businesscompanion.info

Care and Nursing Homes in the UK Celebrate Valentine’s Day

Love And Friendship Was All Around At Redcot

At Redcot, the Haslemere-based residential care home run by charity, Friends of the Elderly, the residents and care team celebrated this year’s Valentine’s with a week dedicated to Love and Friendship.

“Whilst falling and being in love has no age or time limit, for many older people, the annual day can be difficult as it can bring back strong feelings of loss and sadness,” said Latasha Jarrett, the Registered Manager at Redcot.

“Many of the residents are Widows, Widowers or are single, so we wanted to make this year’s Valentine’s not just about love and couples, but also about friendship and appreciation as the residents are all close friends, value one another, have fun together and treat each other with a deep respect,” added Jenny Ryder, one of Redcot’s Activities Coordinators.

Throughout the week leading up to Saturday 14th February, activities included story sharing sessions, where the care team spent relaxed one-to-one time with the residents, helping them to share their memories of past Valentine’s Days, celebrations and the loved ones, friends and relatives who are no longer with them.

“The residents made an Appreciation Wall,” continued Latasha. “The Wall was adorned with the residents’ stories, love hearts, cards, personal notes, drawings and compliments to each other which were read to those residents who were unable to read them themselves.

“Some of the notes included beautiful and quite well-known quotes including

Love Is In The

‘True friends are like stars. You don’t always see them, but you know they’re always there,’ ‘Time and good friends are more valuable in life the older you get’ and ‘People listen to what you say. Good friends listen what you don’t say’.”

“The residents are so knowledgeable and well read,” continued Jenny. “One resident told me about a famous quote on Friendship by the Author, C.S. Lewis, which I’d never heard before. ‘Friendship is born at the moment when one man says to another…’What! You too?’ which I thought was so true.”

“We also hosted a ‘What I Love About You’ activity where the residents, care team and residents’ family members wrote kind messages, which were displayed at the care home and a fun session entitled ‘Tips for Dating – What you wish you knew when you were younger,” added Latasha.

“We encouraged the residents’ families and friends to join in with the love heart card making, share their own memories, stories and messages which were also displayed on the Appreciation Wall,” added Jenny.

“Everyone at Redcot thoroughly enjoyed the Love and Friendship Week and all the activities and interactions that took place – and the hot topic of conversation before the week was what to wear to the ‘Tiaras and Bow Ties’ event. As one resident said to me, ‘It’s like the old saying, true friends are like diamonds – bright, beautiful, valuable – and always in style,’ and I know for a fact that each resident was stylish and beautiful and thoroughly enjoyed the dance,” concluded Latasha.

Air as Hilton Park Celebrates Valentine’s Day

Hilton Park Care Home in Bottisham was filled with flowers, cards, and sweets in celebration of St Valentine’s Day.

Staff and residents celebrated the day of love by enjoying a cream tea party, making heart-shaped decorations to brighten the home, exchanging homemade sweets, cakes, and treats, and sharing lovely roses with one another.

General Manager, Geanina Tinca, said: “We’ve all had a lovely day decorating the home and making gifts for each other and for our loved ones. Lots of our residents were able to see their loved ones either in person or via video call. We’ve had a whole range of treats and Valentine’s themed fun and we have enjoyed every moment of it!”

Mr. and Mrs. Fanning, residents at Hilton Park, shared: "Being in a care home doesn’t mean our life stops or that we can’t enjoy special moments. It has been a lovely day. It was wonderful to see everyone put so much effort into getting involved with the day’s festivities. I really enjoyed the live music, making heart-shaped decorations, decorating the home, and all the chocolate treats and flowers."

Heartwarming Valentine’s Day Celebrations At Elm Bank Care Home

Residents and staff at Elm Bank care home in Kettering enjoyed an unforgettable Valentine’s Day with music, memories and sweet treats.

Residents and staff were treated to a heart-warming celebration filled with music, nostalgia, and delicious treats. The day was made perfect and made even more special with a live performance from local singer Gavin Spencer who delivered a trip down memory lane. Gavin performed classic songs from the resident’s pasts, songs that had residents unlocking their fond memories of times gone by. Residents sang and danced the afternoon away, with some even crying a few happy tears whilst sharing stories of their younger days and first loves.

Activities Co-ordinator, Tina said: “Gavin created such a magical afternoon for all our residents, and one thing we cannot thank him enough for, is he also delivered songs to our residents who reside in their rooms. Gavin delivered the bedside concerts as a kind gesture, which truly was a touching experience for our residents. Gavin made it a very all-inclusive afternoon spreading love and joy to all.”

General Manager, Larisa Bledea, said: “What a wonderful afternoon of celebrations was had here at the home. As a home we are truly grateful to Gavin for offering to perform to our residents in their rooms, it really made for a magical afternoon.”

Bayleaf Care Home is Filled with Hearts and Flowers

Bayleaf Care Home, in Huntingdon, was filled with flowers, cards and sweets in celebration of St Valentine’s Day.

Staff and residents were joined by pupils from nearby St Johns CE Primary School who helped the resident creating heart-shaped cakes and decorations to decorate the home. The pupils then spent time reading stories with the residents

General Manager, Katie Wilkinson, said: “We’ve all had a lovely day making the cakes and decorating the home. It was lovely to be joined by St Johns Primary School and the residents loved interacting with the Pupils. We’ve had a whole range of treats and Valentine’s themed fun and we have enjoyed every moment of it!”

Andy Lindner, a resident at Bayleaf Care Home said: “It has been a lovely day. It was wonderful to see everyone go to so much effort to get involved with the day’s festivities. I really liked making the heartshaped cakes and reading stories with the children from the school.”

Dorset Care Home Resident Enjoys

‘Night At The Opera’ For Valentine’s

A Dorset care home staged a romantic trip down memory lane for an opera-loving resident and her husband to help them celebrate Valentine’s Day.

Care companions at Fernhill, Colten Care’s dedicated dementia care home in Longham near Bournemouth, helped resident Lesley rekindle warm memories of a truly special experience.

In 2002, Lesley Malone and her husband Hugh dressed up for an evening at the Royal Opera House in London which they say has stayed in both their hearts ever since.

It was an opportunity to watch the world-famous Italian tenor Luciano Pavarotti star in a performance of Tosca, one of the composer Puccini’s most renowned operas.

Recalling the night, Hugh said: “We have seen at least 20 different operas, some of them more than once.

But Pavarotti singing at the Royal Opera House performance of Tosca, you could feel the power of his voice.

It was like the roof was going to be blown off. Tremendous.”

Inspired by the couple’s story, the team at Fernhill set out to recreate the feel of a glamorous night at the opera for them and fellow residents.

Staff transformed the home’s lounge with a theatrical backdrop, put up operatic posters and produced their own version of a printed programme.

Audience members, including Lesley and Hugh, dressed elegantly, enjoying bubbly, chocolates and a welcome reception amid an air of excitement as showtime approached.

Then, a ‘large special guest’ arrived, echoing Pavarotti himself, greeting residents and signing autographs.

Talented opera singer and Colten Companion Beverley McKeown provided the live music, performing beloved arias from famous operas, alongside other well-known musical favourites such as the ballad Somewhere Over The Rainbow.

Thanking Beverley, Hugh described the show, especially the chance to share it with Lesley, as “magical and amazing”.

Companionship Team Leader Cara Duroe said: “This was not only a perfect way to help Lesley and Hugh celebrate Valentine’s Day, it was an opportunity to bring back treasured memories for many of our residents through the power of music.”

Valentine’s Day in Clacton on Sea Care Home

Residents at Edensor, the Diagrama Foundation Care Centre in Clacton-on-Sea enjoyed a wonderful Valentine’s Day celebration filled with creativity, kindness and community spirit.

The day included knitting handmade hearts to give to visitors as thoughtful Valentine’s gifts, along with a range of arts and crafts activities. Residents also created beautiful fresh red rose arrangements, which added a splash of colour and romance to the occasion.

The celebrations concluded with a special Valentine’s tea, complete with sweet treats and a lively sing-along with Tracey a regular visitor to the Care Home. Tracy is

very popular and brought smiles to everyone involved.

Ewa Ruskowiak, Care Coordinator at Edensor Care Home said: “Celebrating special occasions together is so important to us at Edensor. Our residents love being involved in choosing the decorations and activities and it’s always heartwarming to see their ideas come to life. Valentine’s Day gave us a lovely opportunity to share kindness with our visitors, and the smiles on their faces made all the effort truly worthwhile.” It was a heartwarming day enjoyed by residents, staff and visitors alike, highlighting the strong sense of community nursing and dementia care home.

Warmth, Laughter And A Touch Of Elegance

On Valentine’s Day At The Gables Rest Home

Valentine’s Day was filled with warmth, laughter and a touch of elegance at The Gables Rest Homes this year, as residents enjoyed a beautifully prepared three-course meal surrounded by their loved ones.

The dining rooms were transformed for the occasion, dressed with crisp table linens, sparkling glassware and delicate Valentine’s decorations.

Residents arrived dressed for the occasion, many wearing their favourite outfits, ready to celebrate love in all its forms — from lifelong marriages to cherished family bonds and treasured friendships.

Adding to the magic, staff swapped their usual uniforms for waitress attire, greeting residents and guests with warm smiles as they served each course. The gesture brought plenty of laughter and lighthearted moments, with staff fully embracing their roles — taking “orders,” delivering plates with a flourish and ensuring every guest felt special.

The three-course menu was a highlight of the day.

A delicious starter opened the meal, followed by a hearty main course prepared with care by the kitchen team.

Dessert, a sweet and beautifully presented treat, proved to be a firm favourite, with many residents commenting that it was “just like dining out.”

For some couples, it was a chance to recreate memories of Valentine’s dinners from years gone by; for others, it was simply an opportunity to enjoy good food and good company.

Family members were invited to join, and the rooms were filled with conversation and shared stories.

Hands were held across tables, photographs were taken, and more than a few happy tears were shed as generations came together to celebrate.

The afternoon concluded with live entertainment from a talented singer who performed a selection of well-loved classics and romantic favourites.

Residents sang along, tapped their feet and even enjoyed a gentle dance or two. The music brought an added sparkle to the occasion, creating a joyful atmosphere that lingered long after the final note.

Events like this are a reminder that love does not fade with age.

At The Gables Rest Homes, Valentine’s Day was not only about romance, but about connection, companionship and community.

It was a celebration of the lives lived, the memories made and the special bonds that continue to grow — proving that love truly is timeless.

Midlands-Based Care Group Spreads The Love Across Its Homes On Valentine’s Day

Residents across a Midlands-based care group marked Valentine’s Day with a host of celebrations – from pizza-making and crafts to tea parties and live entertainment.

Residents at Macc Care’s Wyrley Rose, in Great Wyrley, celebrated the season of love by rolling up their sleeves to make homemade pizzas together. The activity filled the room with laughter and teamwork as everyone chose their favourite toppings, shared slices and swapped stories.

Over at Abbey Rose, in Erdington, residents embraced their creativity with a Valentine’s arts and crafts session before throwing a Valentine’s party with music, sweet treats and plenty of themed decorations.

At Studley Rose, in Studley, a Valentine’s tea party welcomed members of the local community for an afternoon of fun, with Barry Styles providing entertainment that got everyone on their feet.

In Birmingham, residents at Priestley Rose enjoyed a nostalgic celebration featuring an Elvis tribute, where everyone enjoyed singing along and discussing memories. Meanwhile,

in Worcester, Perdiswell Rose hosted an American 50’s ‘Cupid’s Diner’ party, complete with milkshakes, live music and dancing.

At Wulfrun Rose, in Wolverhampton, residents and their loved ones came together for a Valentine’s ‘Dinner & Dance’ with live music – with roses gifted out to mark the occasion. And at Dora Rose, residents enjoyed a special Valentine’s lunch prepared by the home’s kitchen team, followed by an afternoon of entertainment with singer Neil Mason, who had everyone up and dancing.

Bhav Amlani, Director of Macc Care Group, said: “Valentine’s Day is a wonderful opportunity to celebrate connection and friendship. Across our homes, it was a joy to see residents sharing laughter and making new memories, whether through music, creativity, food, or thoughtful visits from the communities around us.”

Macc Care is committed to providing personalised care and meaningful experiences across its homes, helping every resident to live a happy, fulfilled and purposeful life, with as much or as little support as required.

A Love Story Spanning Generations Celebrated at Rose House

A remarkable love story that began in a small village many decades ago is now entering a new chapter at Rose House Care Home, part of the Runwood Homes Group, where Anne and Brian moved in together in 2025, continuing a partnership that has flourished for more than sixty years.

Anne and Brian first noticed one another as young teenagers growing up in the same close-knit community. What began as a youthful acquaintance gradually deepened into love, and they began courting at just sixteen and seventeen years old.

Soon after, Brian left home to complete his national service, spending two years away. Despite the distance, their commitment never wavered. On his return, their devotion led to an engagement and, on Boxing Day in 1959, they were married, beginning a

lifelong journey built on patience, resilience, and unwavering love.

Their family soon grew with the birth of their son, Phillip, followed four years later by their daughter, Helen. Over the decades, their home was filled with warmth, laughter, and the strong values they passed on to future generations.

Today, Anne and Brian’s legacy continues through five grandchildren and three great-grandchildren, a living testament to a lifetime of dedication and shared history.

Now settled together at Rose House, Anne and Brian continue to spend their days side by side, surrounded by care and companionship. Their story is an inspiring reminder that true love not only endures but grows richer with time.

Strike A Pose, Longueville Court

Care Home Valentine’s Photoshoot

Longueville court care home, in Peterborough, was filled with residents getting their glad rags on ready to be photographed in celebration of St Valentine’s Day.

Staff and residents celebrated the day of love by Having a professional photoshoot with local photographer Noah bliss, residents posed in front of their Valentines themed set wearing tiaras and dickie bows, as Noah snapped away capturing some beautiful photographs.

General Manager, Krzysztof Krzysztofiak, said: “We’ve all had a lovely day decorating the home

and watching our residents enjoy the photoshoot.

Lots of our resident’s Loved ones were able to watch and join in, we had lots of Valentine’s themed fun and we have enjoyed every moment of it!”

Julie cambers, a resident at Longueville court care home said: “It has been a lovely day. Myself and the other residents really enjoyed getting dressed up for the photoshoot, it was a great idea, I would also like to thank the activities team foe all their hard work making this possible.”

Never Too Old For Romancing On Valentines Day

Love was clearly in the air over the weekend as residents at The Rectory care home in Taunton celebrated Valentine’s Day with their partners at a special, intimate lunch.

Manager Abbie Foster said: “Our wonderful couples enjoyed spending quality time together, sharing delicious food, a glass of bubbles, and plenty of smiles along the way.

“It was a beautiful day filled with love and connection.

“We also had some fun in the run-up to Valentine’s Day, making a little video with contributions from our ladies and gents and The Rectory

staff, where they shared their wisdom, love and advice on what makes a lasting relationship.

“Suggestions included: lots of love and cuddles; honesty; laugh together all the time; choosing your battles; give and take; compromising; always helping one another; kindness; trust, and looking after each other.

“Doing the interviews to make our little film was very moving, and we were so happy to capture our residents’ input for posterity.”

The film is available on The Rectory’s Facebook site at https://www.facebook.com/reel/ 1646895933335807?locale=en_GB

Love Is In The Air, Iris Court Care Home Celebrates Valentine’s Day

Iris Court care home, in Hitchin, was filled with flowers, cards and sweets in celebration of St Valentine’s Day.

Staff and residents celebrated the day of love by enjoying an afternoon of Tea and Tunes welcoming in the local Community to join us.

The afternoon was enjoyed by the residents listening to their favourite love songs, and welcoming community members from the Co-op & funeral care from Stevenage into Iris Court for the afternoon to hand deliver roses to each resident, whilst spending time sharing stories and a light hearted quiz.

General Manager, Tash Begum, said:

“We’ve all had a lovely day. We’ve had a whole range of treats and Valentine’s themed fun and we have enjoyed every moment of it, whilst it was wonderful to see the smile of our ladies faces after being gifted a rose from our contacts at Co-op.

Joyce, a resident at Iris Court Care Home said: “It has been a lovely afternoon, and a lovely surprise to get given such a beautiful rose.”

Our varied life enrichment programme keeps residents active, and provides a daily choice of engaging physical, mental and spiritual activities tailored to residents’ interests and abilities.

Rowena House Celebrates Julie and Billy’s 37 Years of Love

Rowena House Care Home, part of the Runwood Homes Group, are proud to celebrate the enduring love story of Julie and Billy, a couple whose 37-year relationship continues to inspire residents and staff alike.

Julie and Billy first met in a café in their village when Billy was enjoying coffee and cake with his sister.

While Julie smiles as she says it “was not love at first sight,” she shares that love blossomed very quickly between them. What began as a simple meeting soon grew into a lifelong partnership built on kindness, loyalty, and deep affection.

When asked what she loves most about Billy, Julie’s answer is heartfelt and sincere: “He is so kind and has been very good to me.”

Julie has been a resident at Rowena House for the past two years, and Billy’s dedication has never wavered.

He walks to visit Julie three to four times each week, ensuring they continue to spend precious time together.

Their regular visits are filled with warmth, conversation, and the quiet strength of a bond that has stood the test of time.

Their story is a beautiful reminder that true love grows stronger through the years.

At Rowena House, we are honoured to witness and support Julie and Billy’s remarkable journey together, a testament to enduring commitment and lasting companionship.

Croft Lodge Care Home, Teignmouth, Brings Love, Laughter and Music to Residents at Valentine’s Dance

Croft Lodge Care Home in Teignmouth, part of Centrum Care Homes Group, recently welcomed residents and their loved ones for a joyful Valentine’s Dance, creating a memorable afternoon filled with music, celebration and heartfelt moments.

Held on Saturday 14 February, the event transformed the home into a warm and lively setting where residents, families and team members came together to celebrate connection, companionship and the simple pleasure of shared experiences.

Guests were welcomed with pink champagne and treated to beautifully prepared pink Valentine’s muffins, specially made by the home’s chef. The afternoon was brought to life by local singer Millie Bowden, whose performance had residents and families singing along, dancing and fully embracing the spirit of the occasion.

Beyond the music and festivities, it was the smaller, more personal moments that truly captured the heart of the day. In one touching gesture, the home’s chef quietly assisted a resident in preparing Valentine’s flowers sent by her husband, ensuring the surprise remained special and deeply personal.

Sharon Jerwood, Registered Manager at Croft Lodge, said: “Days like this remind us why creating meaningful moments is so important. The Valentine’s Dance was not just about celebration, but about bringing people together, sharing joy and making a difference in ways that truly matter. Seeing residents and families laughing, dancing and enjoying time together was incredibly special. These are the moments that reflect who we are as a home – kind, caring and deeply committed to the wellbeing and happiness of those who live here.”

Valentine’s Day was filled with warmth, laughter and a touch of elegance at The Gables Rest Homes this year, as residents enjoyed a beautifully prepared three-course meal surrounded by their loved ones.

The dining rooms were transformed for the occasion, dressed with crisp table linens, sparkling glassware and delicate Valentine’s decorations.

Residents arrived dressed for the occasion, many wearing their favourite outfits, ready to celebrate love in all its forms — from lifelong marriages to cherished family bonds and treasured friendships.

Adding to the magic, staff swapped their usual uniforms for waitress attire, greeting residents and guests with warm smiles as they served each course. The gesture brought plenty of laughter and light-hearted moments, with staff fully embracing their roles — taking “orders,” delivering plates with a flourish and ensuring every guest felt special.

The three-course menu was a highlight of the day. A delicious starter opened the meal, followed by a hearty main course prepared with care by the kitchen team. Dessert, a sweet and beautifully presented treat, proved to be a firm favourite, with

many residents commenting that it was “just like dining out.” For some couples, it was a chance to recreate memories of Valentine’s dinners from years gone by; for others, it was simply an opportunity to enjoy good food and good company.

Family members were invited to join, and the rooms were filled with conversation and shared stories.

Hands were held across tables, photographs were taken, and more than a few happy tears were shed as generations came together to celebrate.

The afternoon concluded with live entertainment from a talented singer who performed a selection of well-loved classics and romantic favourites. Residents sang along, tapped their feet and even enjoyed a gentle dance or two. The music brought an added sparkle to the occasion, creating a joyful atmosphere that lingered long after the final note.

Events like this are a reminder that love does not fade with age. At The Gables Rest Homes, Valentine’s Day was not only about romance, but about connection, companionship and community. It was a celebration of the lives lived, the memories made and the special bonds that continue to grow — proving that love truly is timeless.

How Technology and Data Can Help Social Care Providers Navigate Workforce and Financial Pressures

By Barry Price, Content Operations and Delivery Manager of QCS, an RLDatix

INTRODUCTION

The Social Care sector remains stuck at a crossroads. Workforce shortages, regulatory uncertainty and rising financial pressures continue to provide unprecedented challenges for providers. According to Skills for Care, around 111,000 posts remain unfilled, representing an 7.0% vacancy rate, these figures are still high compared to other UK sectors. At the same time, providers face constrained fee rates, surging costs: utility bills and water rates have risen by up to 50%, alongside increases in the living wage and National Insurance contributions. Smaller operators are disproportionately affected, accelerating consolidation across the sector.

In this environment, the question is clear: how can providers maintain quality services whilst navigating these pressures? The answer partly lies in connected technology, joined-up data and intelligent systems that support teams to work smarter, not harder.

WORKFORCE PRESSURES: A SECTOR UNDER STRAIN

Recruitment and retention have become critical pain points. With vacancy rates at historic highs, care and support teams are stretched thin, leading to burnout, increased risk and contract hand backs. Traditional approaches, manual processes, fragmented systems, and siloed data only compound the problem. Staff waste valuable time searching for compliance information or duplicating tasks, time that could be spent delivering face to face support.

Connected technology changes this dynamic. By integrating care management, compliance, and learning into one ecosystem, providers can streamline workflows and reduce administrative burden. Intelligent solutions like Lyra, our latest AI innovation, gives teams instant access to the information they need, whether it’s a compliance update, a care and support plan or a learning resource at the point of need.

According to the Department of Health and Social Care an estimated 30 million administrative hours will be saved per year through this digital-first approach so carers can spend more time looking after those with care needs, giving back at least 20 minutes per care worker per shift.

FINANCIAL PRESSURES: DOING MORE WITH LESS

The financial strain on providers is intensifying. Many local authorities are increasing fees paid to providers, but only by modest amounts (typically mid-single digit % increases), Rising utility costs, wage

increases and NI contributions are squeezing margins, particularly for smaller operators. Many are forced to consider consolidation or exit the market altogether. In this climate, efficiency isn’t optional, it’s essential.

Connected systems deliver measurable cost savings by reducing duplication, minimising risk and improving resource allocation. For example:

Compliance automation reduces time spent on audits and inspections.

Integrated learning tools cut training costs while improving staff capability.

• Real-time insights help managers make informed decisions, avoiding costly errors.

Minister of State for Care, Stephen Kinnock, has said “A one-stop shop for a person’s care informationsecurely available to carers - cuts paperwork, helps reduce errors and gives carers more time to care”. Our one system approach exemplifies this. By bringing care management, compliance, and learning data together in a single platform, powered by Lyra’s intelligence, providers can unlock efficiencies that directly impact the bottom line. Instead of juggling multiple logins and disconnected tools, teams have one secure login, one source of truth and one partner committed to raising the standard of care everywhere.

THE POWER OF CONNECTED CARE

The future of health and social care is connected, intelligent and human. Technology isn’t replacing people, it’s empowering them. When data flows seamlessly across systems, providers gain clarity and control. Risks are reduced, compliance is strengthened and staff are freed to focus on delivering compassionate person centred care.

AI technology like our own AI advisor Lyra, transforms how teams engage with content. Instead of searching through policies, they can simply ask questions and receive precise answers instantly. This not only saves time but builds confidence and capability, creating a more knowledgeable and resilient workforce.

As Skills for Care highlights, investment in workforce development and digital tools is key to sustainability. Providers who adopt connected technology today will be better positioned to thrive tomorrow.

CONCLUSION: A CALL TO ACTION

The challenges facing the social care sector are real and urgent. Regulatory uncertainty, Workforce shortages and financial pressures won’t disappear overnight. But by embracing connected technology, joined-up data, and intelligent systems, providers can navigate complexity, protect margins and deliver consistently better outcomes for those who use our services.

At QCS, we believe in a better future. One where social care is connected, intelligent and human. With Lyra and our One System approach, we’re helping providers turn data into insights, insights into action and action into better outcomes for every person, every day.

For more information see the advert on page 15.

Exeter Care Home Brings Royal Glamour To Residents With Kings and Queens Photoshoot

Residents at RMBI Care Co. Home Cadogan Court, in Exeter, stepped into the spotlight and embraced a touch of royal glamour during a special Kings and Queens themed photoshoot.

Staff member Hannah Bromell, who is also a professional photographer, led the fun event. She regularly creates themed experiences for residents as part of her creative programme. This time, Cadogan Court was transformed into a fairy-like regal setting, inviting residents and their families to dress up, pose for portraits and enjoy a memorable afternoon together.

The theme was promoted throughout the Home so that relatives could join in the celebrations, making it a shared occasion filled with laughter, pride and togetherness. Even Humphrey, an eight-month year old Golden Retriever owned by Activities Coordinator Corinne, wanted

to visit the whimsical setting.

The event was designed not only as a creative activity, but also as a way to boost confidence, encourage social interaction and create lasting memories for residents and their loved ones. Staff members also joined in the fun, with Deputy Home Manager Caroline taking part and helping to bring the theme to life.

Clare Walker, Cadogan Court’s Home Manager, says:

“Events like this are about celebrating our residents and creating joyful moments. Seeing everyone dressed up and smiling was wonderful. It strengthened our already-present sense of community. We love finding new ways to spark creativity and bring families together.”

Therapy Ponies Visit Local Care Home Resident

Barbara Freeman, a resident at Croston Park Care Home in Lancashire has seen a long-held wish come true after her son and staff arranged for two therapy ponies to visit her in her room as part of the home’s Golden Wishes campaign. Croston Park, located in the village of Croston, is part of the Park Lane Healthcare Group. The home provides residential and dementia care and places strong emphasis on person centred support tailored to each individual resident.

For Barbara, who has been living at Croston Park for around three months, that wish was simple but deeply meaningful. She wanted to see a horse again.

A lifelong animal lover, Barbara often speaks about her beloved horse Sasha and her memories of riding ponies in the Lake District as a schoolgirl.

During a conversation with wellbeing coordinator Jenny Forrest, she shared just how much those memories still mean to her.

From that moment, the team began quietly planning how to bring a pony to Barbara.

Because Barbara has mobility issues, arrangements were made for the therapy ponies to visit her directly in her room, ensuring she could enjoy the experience comfortably and safely. The surprise was kept under wraps until a week before the visit, when Barbara’s son, David Freeman, helped her open an invitation revealing what was

to come.

On the day itself, Barbara was joined by her son, David. Staff described the atmosphere as emotional, with Barbara visibly moved as she stroked the ponies, Foxy and Squirrel, and reflected on her younger years.

Golden Wishes is an initiative run across the Park Lane Healthcare Group designed to uncover dreams and long-cherished desires that residents have always wanted to experience and then make them happen. From small surprises to once-in-a-lifetime moments, the campaign aims to bring joy and personal meaning into everyday life at the home.

Barbara Freeman said: “It brought back such happy memories.”

She added: “I’ve always loved animals more than people!”

Jenny Forrest, well-being coordinator at Croston Park said:

“Barbara was telling me how much she has always loved horses, and she said she would absolutely love to see one again.

“From that moment, we knew we had to make it happen.

“Barbara couldn’t thank us enough. It was such a beautiful moment, and it meant the world to her. These are the experiences that really matter.”

(Left to Right) Residents Mike, Paula, Cynthia and Ron

Care UK Launches Big Dementia Conversation

A new survey has revealed that nearly four in 10 people actively avoid visiting relatives living with dementia due to the difficulties involved, prompting the launch of a comprehensive communication guide for family members.

The poll of 2,000 adults with relatives living with dementia found that 37 per cent are unsure how best to communicate with the person, while a quarter (26 per cent) described seeing their relative as “too painful”.

Communication barriers emerged as a significant obstacle, with 26 per cent saying visits were made more difficult because of these challenges. A further 22 per cent felt uncertain about how to behave or what to say during interactions.

Almost six in 10 respondents (57 per cent) believed these barriers often prevent meaningful interactions with their loved ones.

The research also highlighted deep-seated anxieties among family members, with 53 per cent fearing the day their relative no longer recognises them – the number one worry among those polled. Other concerns included loved ones feeling lonely (45 per cent) or becoming non-verbal and unable to express themselves (41 per cent).

In response to these findings, Care UK has released a new guide titled “Staying Connected: A Guide to Dementia-Friendly Conversations”, which features expert advice on how to approach a relative living with the condition, especially when they become confused.

Jo Crossland, Head of Dementia and Lifestyle at the nationwide care home provider, said: “When dementia progresses and the person living with it begins to exhibit more symptoms, it can be difficult for relatives and family carers to know what to do or say.

“We know just how challenging it can be to watch a loved one change in ways you don’t fully understand, which is why we want to show people you can still have meaningful interactions with relatives living with dementia by relaunching our Big Dementia Conversation.”

She added: “The best thing you can do is be patient and remember that they are still a person you care about – they may just be seeing and understanding the world a bit differently than before.”

The survey revealed that 38 per cent of respondents lack confidence in their ability to interact with some-

one who has dementia. The most challenging aspects ranged from having to repeat things (43 per cent) and struggling to understand exactly what the person with dementia means (40 per cent), to being unable to reference shared memories from the past.

Moments when family members don’t recognise them proved difficult for 42 per cent of respondents, whilst 34 per cent struggled with the changes in the ways they communicate since their loved one’s diagnosis.

To overcome these barriers, respondents identified several helpful strategies. Half cited using simple, clear language and speaking slowly and calmly as effective methods, while 47 per cent found listening patiently without interrupting beneficial. A further 47 per cent said being in a calm, quiet environment and speaking face-to-face with their loved one helped.

However, the research exposed a significant gap in available support, with 67 per cent of respondents having never received any guidance or training on how to interact with someone with dementia. A further 62 per cent agreed there currently isn’t enough support available for families affected by the condition.

Despite this, three quarters (76 per cent) said they would be likely to seek out resources or advice to help improve their communication, according to the OnePoll.com figures. Key types of support being sought included guidance from dementia care professionals (52 per cent) and support groups for family members (34 per cent).

Jo Crossland commented:

“Awareness and understanding of dementia remains low, so people whose relatives have been diagnosed with the condition deserve to have access to the right resources to continue having a meaningful relationship with their loved ones.

“It is our hope that the new guide will be able to provide both information and comfort to people supporting loved ones with this condition and enable them to feel more confident during conversations.

“Our goal is to help break down the existing barriers to meaningful communication and ensure nothing stands in the way of families being together.”

A ‘Toast’ to Teamwork: Studley Care Home Delivers Thank You Breakfast to NHS Staff

A Studley care home has shown its appreciation to NHS staff by delivering a surprise breakfast hamper to a hospital ward that has supported several of its residents.

The team at Studley Rose, part of the Macc Care Group, recently visited Victoria Ward at Warwick Hospital with a selection of breakfast treats as a gesture of thanks for the care and collaboration shown to its residents over recent months.

The delivery included pastries, porridge pots and breakfast bars for staff to enjoy across different shifts, ensuring the whole team could benefit from the thoughtful surprise.

The visit was organised after Studley Rose Customer Relationship Manager, Carla Sidaway, maintained contact with Molly Nharaunda, Clinical Sister on Victoria Ward, to keep her updated on residents who had previously been discharged into the home’s care. Carla said: “We’ve had a few residents supported by Victoria Ward

in the past, and we’ve built a really positive relationship with Molly and the team. We wanted to say thank you for the care they’ve given and for the warm welcome they always extend to us. Strong partnerships between hospitals and care homes are so important for residents’ wellbeing.”

Molly and the Victoria Ward team were delighted by the gesture and said the breakfast would be “very well received” by colleagues.

While the delivery was a one-off surprise, Studley Rose has confirmed it hopes to arrange similar gestures in the future as part of its ongoing relationship with the ward.

Bhav Amlani, Director of Macc Care, said: “Maintaining connections with other local healthcare providers is essential in ensuring seamless continuity of care with familiar faces for our residents. We’re grateful for this valued partnership with Victoria Ward, and we hope to be able to surprise them again soon.”

Care Inspections UK: Professional, Independent, and Comprehensive

In today’s highly regulated health and social care environment, providers face the dual challenge of ensuring compliance while striving to deliver safe, high-quality, and commercially sustainable services. Care Inspections UK Limited (CiUK) has emerged as a trusted partner in this landscape, providing a professional and independent inspection service that goes beyond the standard requirements of the Care Quality Commission (CQC), The Care Inspectorate Wales (CIW) and the Care Inspectorate (Scotland), collectively “The Inspectorates”

What sets CiUK apart is its status as a registered inspection body, operating with the highest levels of professionalism and governance. This official recognition imbues care providers with confidence that inspections are carried out with rigour, objectivity, and an unwavering focus on evidence. Every report is underpinned by validated, research-based methodology, ensuring the outcomes are credible, balanced, and practical.

BEYOND CQC/ CIW/ CI STANDARDS

While CQC/ CIW/ CI inspections focus on fundamental areas such as safety, effectiveness, responsiveness, and leadership, CiUK’s approach extends further. Each CiUK inspection covers all the domains CQC/ CIW/ CI would expect, but also incorporates additional layers of analysis essential for continuous improvement. This Includes:

• Operational risk management involves identifying risks before they become incidents, reducing exposure for service users and providers.

• Quality enhancement: Assessing opportunities to raise standards in care delivery, staff engagement, and governance.

• Commercial sustainability: Offering insight into how operational practices influence financial performance, helping providers balance compliance with business viability. The result is an inspection report that is not only regulatory-ready but also a strategic tool for improvement.

By Kevin Groombridge

A PROFESSIONAL AND INDEPENDENT EYE

Professionalism is at the heart of CiUK’s ethos. Inspections are conducted by highly experienced professionals who bring frontline expertise from clinical, managerial, and governance roles in the care sector. This depth of knowledge allows CiUK to deliver meaningful feedback that resonates with staff at every level, from frontline carers to boardroom directors.

Independence is equally vital. As an external registered inspection body, CiUK reassures providers that its findings are unbiased and transparent. In a sector where credibility matters, this impartiality is invaluable in preparing for CQC inspections and demonstrating accountability to commissioners, investors, and the wider community.

DRIVING IMPROVEMENT AND REDUCING RISK

Care providers today operate in an environment of heightened scrutiny and rising expectations. CIUK’s inspections do more than highlight compliance gaps; they provide a clear roadmap for reducing risk, enhancing quality, and driving organisational improvement.

By identifying weaknesses early, providers can take corrective action before issues escalate. At the same time, CiUK’s focus on strengths and opportunities supports a culture of positive development. This balanced approach ensures that inspection outcomes are constructive, not punitive, fostering continuous organisational improvement.

SUPPORTING COMMERCIAL PERFORMANCE

One of the most overlooked aspects of care provision is its commercial dimension. Poor compliance and weak governance inevitably carry financial consequences, from reputational damage to contract loss. CiUK recognises this and integrates commercial insight into every inspection. CiUK helps providers achieve operational excellence and commercial resilience by aligning care quality with business performance.

THE CIUK DIFFERENCE

Choosing Care Inspections UK Limited means selecting a partner committed to professionalism, independence, and comprehensive excellence. CiUK inspections do more than prepare organisations for regulatory visits—they empower providers to deliver safer, higher-quality care while protecting their reputation and commercial future.

CiUK delivers evidence-based assurance and

for providers who want more than compliance.

NHS Waiting List Lowest in Almost 3 Years as NHS Battled Busiest Winter On Record

The NHS delivered more elective activity in 2025 than any other year in its history, helping cut the waiting list to its lowest level since February 2023.

Staff delivered a historic high of 18.4 million treatments and operations in 2025, up from 18 million in 2024, as the waiting list dropped to 7.29 million.

The Data shows there were 1.43 million treatments delivered in December – an increase of 91,775 on last year – despite 5 days of industrial action by resident doctors, thanks to staff maintaining almost 95% of usual activity during strikes.

The percentage of people waiting over 18 weeks for treatment slightly decreased to 61.5%, while the percentage of those waiting over 52 weeks dropped to just 1.9% – the lowest since June 2020 – as the Elective Reform Plan continues to drive NHS services to tackle the longest waits and ensure more people are seen quicker.

The progress comes thanks to the Elective Reform Plan, which has led to an expansion of community diagnostic centres and surgical hubs, creating more evening and weekend clinics, as well as sending patients ‘straight to test’ rather than multiple clinic visits.

While NHS staff used innovative measures across the country including high-intensity theatre (HIT) lists across elective surgery hubs to maximise the number of patients treated in one day or using robotic-assisted surgeries to speed up procedures and increase precision – getting more patients home sooner and recovering faster.

The data also shows demand across emergency services is showing no signs of letting up, with the NHS on track for its busiest winter ever.

A&E staff experienced a record high January of 2,320,266 A&E attendances – 4.6% higher than in January 2025 – while ambulance staff have faced a record number of incidents across December and January.

Despite this, staff continue to manage the ever-increasing demand, with 206,800 more people admitted, transferred or discharged in less than 4 hours in Type 1 A&E departments across winter so far this year when compared to last year (3.4 million in October 2025 to January 2026 vs 3.2 million in October 2024 to January 2025).

4-hour NHS performance has been at 73.5% across winter so far – up from 72.1% last year and less than 70% the year before.

Ambulance response times are quicker than last winter, with both Category 1 and Category 2 response

times down on last year (C1 8:08 and C2 35:04 in January 2026 vs C1 8:16 and C2 35:39 in January 2025).

Separate figures also published today show hospitals are continuing to face the impact of seasonal viruses, with an average of 1,119 patients in hospital with flu and 929 with norovirus each day last week.

The government launched the National Cancer Plan last week, committing the NHS to meet all cancer waiting time standards by 2029, with hundreds of thousands more patients treated within 62 days.

Staff carried out 2.37 million tests and checks in December alongside 77.4% of people receiving the all-clear or a cancer diagnosis within 4 weeks of an urgent suspected cancer referral – the highest proportion in 9 months (76.7% in April 2025).

Duncan Burton, Chief Nursing Officer for England, said: “Completing a historic high of elective activity is a triumph for NHS staff who continue to innovate and go above and beyond to treat more patients, faster.

“Thanks to early preparations and careful planning, ambulance waits are shorter and A&E treatment times are faster this winter – even as staff face record demand – while we know there is further to go in improving patient flow and cutting the longest emergency department waits.”

“We saw a great response from the public with many people getting protected against winter viruses this year, which is paying off for patients and keeping more people well and at home.

“With a particularly wet start to the year and cold weather alerts issued for England over the weekend, as ever, it’s really important the public continue to come forward for care in the usual way – by dialling 999 in an emergency and otherwise using 111 online, your local pharmacist or GP”.

Health and Social Care Secretary, Wes Streeting said: “Despite having to deal with flu and industrial action, the NHS has managed to continue cutting waiting lists, thanks to a Herculean effort this winter.

“This government has cut waiting lists by more than 330,000, with hundreds of thousands more people treated within 18 weeks. That’s not happening by chance – it’s because we delivered record levels of care in 2025.

“This progress is driven by unprecedented investment and modernisation of our health service, and above all by the dedication of NHS staff.

“Whether it’s by opening up new community diagnostic centres, rolling out surgical hubs to tackle backlogs, or investing in modern equipment and technology, we are rebuilding our NHS.

“There’s so much more to do, but people can take hope and optimism from the fact that the NHS is finally

The Orders of St John Care Trust and Carers Bucks Partner to Launch Carers Cafés Across Buckinghamshire

The Orders of St John Care Trust (OSJCT) launch new monthly Carers Cafés at two of its care homes in Buckinghamshire, bringing together trusted care expertise to strengthen support for carers.

The Carers Cafés have been created to support people caring for an older loved one, whether at home or living in one of OSJCT’s care homes. The Carers Cafes are free to attend, and carers are warmly encouraged to bring their loved ones along, who will be supported to take part in meaningful activities, while carers have the opportunity to relax over a cup of tea, share experiences, and connect with others in similar situations.

Each monthly café will offer a varied programme of activities. Over time, sessions will also include informative and practical topics such as dementia care, falls prevention, Admiral Nurse drop-ins, and wellbeing, providing carers with trusted guidance alongside peer support. The cafés also offer ongoing support for families with loved ones living in the homes, helping them to remain closely connected to the life of the community. The first Carers Café will take place on Thursday 26 February at Mulberry Court in Chalfont St Peter, from 11:00am to 12:30pm. Following the launch, Mulberry Court will host a Carers Café on the last Thursday of every month.

Carers Cafés are planned to open across all OSJCT Buckinghamshire care homes in the coming months, reflecting the Trust’s commitment to partnership working and to building consistent, accessible support for carers across the county.

Caroline Dunagan, Divisional Director of Operations at The Orders of St John Care Trust, said: “At The Orders of St John Care Trust, we believe caring for older people means caring for the families and friends who support them too. By partnering with Carers Bucks, we are strengthening the support available to carers and creating welcoming spaces where people feel understood and supported. This partnership is about listening to carers, understanding what really matters to them, and working together to provide practical, compassionate support. Our Carers Café brings that shared commitment to life.”

Karen Ion, Chief Executive Officer at Carers Bucks, said: “For unpaid carers, feeling connected, recognised, and understood really matters. This partnership with The Orders of St John Care Trust reflects a shared commitment to creating welcoming community spaces where carers can connect, feel supported, and know they are not alone. Together, we are strengthening the networks around carers across Buckinghamshire.”

A second launch will take place on Friday 27 February at Fremantle Court in Stoke Mandeville, from 11:00am to 12:30pm, with Fremantle Court hosting its Carers Café on the last Friday of every month.

A fall- the F word- is massively on the increase: among older people, up 57% last year!(1) More than 40,000 people are hospitalised each year because of a fall on stairs(2) Falls cost on many levels: ambulance call-outs, stays in hospital, admission into care, provision of home care. There is the psychological cost too: people become wary doing everyday activities.

Yet, with prescription of appropriate equipment, many of those could be avoided.

AAT’s S-Max Sella stairclimbing wheelchair is proven over 20 years to make traversing stairs safe for people with mobility issues/ a disability(3) Battery powered, Sella not only travels up and down stairs, but outside steps too. It removes the barrier(s) that prevents someone- young or old- being able to fully access their home environment.

Unlike alternative solutions, it is completely mobile/portable. The Sella stairclimber requires no installation nor electric supply to function. It is not limited to the staircase, meaning it can be used to move its passenger anywhere in the property and beyond without them needing to transfer off it.

Ash Khan, Adult Carer Support Team Leader at Carers Bucks, said: “I’m really looking forward to working together and supporting carers, as caring for others is an expression of being fully human.”

Sella has an impeccable safety record and is the stairclimbing choice for virtually every local authority in the UK. As a result, it has the unique capability to be re-prescribed (re-issued) multiple times, giving the council best value and use of equipment resources.

The Nelson family demonstrates Sella’s value. They were prescribed one by their OT Fran Richardson after numerous “near misses” carrying their disabled son on the stairs. Fran commented,” “The stairclimber eliminates the risks associated with using the stairs for the family. Its versatility ensures it effectively addresses their current challenges and supports their long-term needs. The Sella cost less than half of the alternative options.” Full details of the Sella stairclimber, including video of it in action, and how

LGA Launches Major Consultation On Adult Social Care

The Local Government Association (LGA) is launching a conversation and engagement series with councils, sector stakeholders and people with lived experience on the role of local government in a future reformed system of adult social care.

‘Care where we live’ – a series of webinars, in-person events and an online interactive conversation platform – will invite views on a number of key issues on the future of adult social care including the role of councils in social care delivery, inhibitors and enablers of reform, the model of care, and how best to ensure people get the support they need.

The voices of local authorities, sector stakeholders, frontline workers, and people with lived experience of care and support, as well as the general public, will inform the LGA’s collective input to the Independent Commission on Adult Social Care, chaired by Baroness Casey.

As the largest commissioners of adult social care in England and the public bodies with associated statutory duties, councils are at the forefront of adult social care and have a central role to play in reforming the

future of adult social care and then delivering those reforms.

Cllr Dr Wendy Taylor MBE, Chair of the LGA’s Health and Wellbeing Committee, said: “Adult social care should matter to all of us. Even if we do not use social care today, most of us will either need it, support someone who does, or rely on the communities it helps sustain. At its best, it helps adult of all ages do the things that matter most to them.

“But for too long the system has been underfunded, understaffed and complex to navigate rather than preventative and truly focused on outcomes which support and improve people’s wellbeing. This engagement with the Casey Commission is our opportunity to take a long-term, system-wide view and build our collective voice on the key issues of adult social care.

“Local authorities are ready to play their part of shaping a sector with a sustainable future that ensures everyone who needs to draw on care and support, can do so when and where they need it.

“As the national voice of local government this engagement is a major priority for the LGA and we are committed to forging a position that is cross-party and consensual.”

From Buckingham Palace To Stanstead Care Home –Veteran Residents Enjoy Special Military Showcase

Hargrave House Care Home was honoured to welcome renowned military historian, Paul Hunt, for a special wartime history showcase, shining a light on 617 Squadron – The legendary Dam Busters – and the dramatic story of the German battleship Tirpitz.

Mr Hunt, an active member of the Royal British Legion, has over 20 years’ experience delivering engaging military history talks and interactive displays. During his visit, residents had the rare opportunity to see and handle genuine historical artefacts, including original parts from two Lancaster bombers involved in the famous Dambusters Raid, as well as remarkable artefacts from the Titanic, including signed pieces.

The event proved especially meaningful for the home’s veteran residents, encouraging discussion and shared reflection, while bringing history vividly to life through Mr Hunt’s storytelling and hands-on approach.

Since 2025, Hargrave House Care Home has proudly held Veteran Friendly Framework (VFF) status. The VFF recognises the home’s strong commitment to support-

ing former members of the Armed Forces, helping care homes better meet veterans’ practical, emotional, and social needs through enhanced training, specialist resources, and strengthened community connections.

Shelley Sidhu, Care Home Manager at Hargrave House, said: “We were delighted to welcome Paul Hunt to Hargrave House. The visit was incredibly well received by our residents, particularly our veterans, who found the talk both engaging and deeply meaningful. Events like this are an important part of how we honour service, celebrate history, and enrich daily life for those living in our home.”

Paul Hunt added: “It was a real pleasure to visit Hargrave House and share these stories and artefacts with the residents. I’ve been fortunate to present my collection at prestigious venues, including Buckingham Palace, but spending time with veterans in a setting like this is always especially rewarding. The interest, questions, and conversations made it a truly memorable visit.”

Comfort Is Not A Strategy

Why Social Care Needs To Get Braver About Technology, Data And Risk

Technology decisions in adult social care are no longer confined to IT teams or procurement processes. They shape everyday experiences. They influence how people are supported, how staff work, and how services demonstrate that they are safe, effective and accountable. At the same time, the sector is under immense strain. Demand is rising. Workforces are stretched. Regulation is intensifying. Digital tools are increasingly positioned as part of the solution, expected to stabilise systems that are already under pressure.

It is no surprise, then, that social care has leaned heavily on frameworks, standards and guidance to help make sense of risk, data and technology. These are important. But they are not enough on their own. When you step away from policy documents and listen to lived experience, a more complicated picture emerges.

Families may experience monitoring tools as reassuring. People drawing on care can experience those same tools as intrusive, empowering, or something in between. Care leaders are often focused on accountability, liability and safety. All of these perspectives are valid, yet they rarely point in the same direction.

The danger is not disagreement. It is pretending these tensions do not exist.

SAFETY,

DIGNITY AND THE SPACE IN BETWEEN

Safety often becomes the organising principle for digital decisions. Sensors, alerts and data sharing systems are introduced to reduce risk and provide reassurance in a system where staffing is limited and time is scarce.

For some people, this technology creates freedom and confidence. For others, it feels like constant visibility. Even where consent is given, the emotional experience of being monitored is not always fully

explored.

These decisions may be made in assessments and meetings, but their impact is felt in bedrooms and living rooms. Dignity and privacy are not technical concepts. They are personal, value-based, and deeply contextual.

How often do we revisit these choices?

How clear are we about what data is collected and why? What happens when one person’s sense of safety conflicts with another’s sense of dignity?

CONSENT IS NOT A ONE-OFF MOMENT

Consent in digital care is often treated as a single action. A form signed. A box ticked. A decision made.

In reality, consent is fragile and changeable. Technologies are frequently introduced during moments of transition, or gradually become part of daily routines before anyone has time to reflect. What starts as a choice can quietly become the default.

As systems grow more complex, understanding becomes harder too. Many people, including professionals, are still learning how data is stored, shared and analysed. That makes meaningful consent difficult to sustain over time.

True consent requires revisiting, re-explaining and re-negotiating. It also requires making refusal possible, even when doing so feels uncomfortable or increases perceived risk.

WHO BENEFITS, AND WHO

CARRIES THE COST?

Technology is often discussed in terms of efficiency and innovation. For care workers, the experience can be mixed. New systems promise time savings, but sometimes introduce extra steps, new pressures and new forms of oversight.

At the same time, when tools are designed and introduced well, they can reduce duplication, improve coordination and support better care. The difference is rarely the technology itself. It is whether people were involved in shaping it, and whether their expertise was respected. When systems fail, it is frontline staff who absorb the impact. They manage workarounds, late alerts and broken workflows. How organisations acknowledge that reality shapes trust far more than any digital strategy document.

CHOOSING COURAGE OVER COMFORT

Having honest conversations about technology in care is uncomfortable. It forces us to confront trade-offs rather than hiding behind process or policy. But discomfort is not failure. It is a signal that something important is being examined.

Throughout March, Digital Care Hub is creating space for these difficult conversations, from privacy and consent to robotics and the future of care work. Because comfort is easy. But courage is what leads to better decisions.

Technology is the topic, but dignity, safety and relationships are what’s truly at stake.

Join the conversation at www.digitalcarehub.co.uk/digital-care-in-focus #DigitalCareInFocus #DifficultConversations

£20m Boost for Scotland’s Social Care

The Scottish Government has confirmed that social care will receive a £20m cash injection.

Investment will be brought forward to update the Budget in a number of areas, including:

• A further £2.9 million for the hospice sector, to delivery pay parity for staff with the NHS Agenda for Change

An additional £20 million to the Local Government Settlement for social care – which can be used towards funding the Real Living wage for adult and childcare sectors Scotland’s finance secretary Shona Robison said: “This Budget and our wider spending plans are focused on the priorities of the people of Scotland - ramping up cost of living support, driving further improvements in the NHS and supporting our landmark efforts to eradicate child poverty.

“We have been clear that we would seek to work constructively to deliver on these

priorities and the Liberal Democrats have engaged in our discussions in a positive manner throughout the Budget process. There are a range of areas where we share priorities and have acted upon – such as the college sector, hospices, and social care.

“With that agreement now in place to secure a majority in parliament in support of the Bill, I am confident we will make lives better for people in Scotland.”

Cllr Paul Kelly, the Convention of Scottish Local Authorities’ (COSLA) health and social care spokesperson, welcomed the announcement.

‘This decision is an important one that gives our partner providers assurance that direct care workers will receive at least the Real Living Wage in 2026-27,’ he said.

However, he continued that the budget still falls short of the £750m the sector needs, adding: ‘COSLA will continue to seek further investment in social care in the years to come.’

New Kent And Medway Pilot Helps Care Homes Spot Dementia Earlier

Health and care partners in Kent and Medway have launched a pilot programme to train care home staff to recognise signs of dementia, helping residents access timely assessments, diagnosis, and joined-up care.

Staff in East Kent care homes are learning to spot advanced signs of dementia, record observations clearly, and escalate concerns promptly. The programme is part of the Kent and Medway Dementia Transformation Programme and responds to feedback from residents, families, and people with lived experience who highlighted delays in diagnosis and uncertainty about where to get help.

Daniela Birgauanu, Compliance Lead for Opus Care Limited involved in the pilot said:

“We really welcome this programme. It has given our team greater confidence in recognising early and advance signs of dementia and knowing how to act. It also helps us work more closely with GPs and specialist teams, so residents get the support they need quickly and consistently.”

The training, delivered by Kent and Medway Mental Health NHS Trust, introduces practical tools such as the Diagnosing Advanced Dementia Mandate (DiADeM) and the 6-Item Cognitive Impairment Test (6CIT). Staff use these tools to track changes, document observations consistently, and work confidently with GPs and specialist teams. Embedding these improvements in care homes ensures they are part of a joined-up dementia pathway across primary care, mental health services, and community support.

Mark Kitchingham, Nurse Consultant in Older Adults for Kent and Medway Mental Health NHS trust, said: “This training gives staff practical, step-by-step tools they can use every day. It helps them recognise

symptoms earlier, document what they see, and work confidently with GPs and other clinicians to support timely diagnosis.”

The pilot is already helping reduce delays and build consistent practice. Across Kent and Medway, waiting times for dementia diagnosis have fallen from around 28 weeks to under 13 weeks, with many teams now assessing patients within 6 weeks.

Adrian Richardson, Director of Transformation and Partnerships for Kent and Medway Mental Health NHS Trust said:

“This pilot builds on our progress, supporting more consistent access to diagnosis and care, and ensuring residents receive the help they need at the right time.”

Dr Rakesh Koria, Clinical Lead for Ageing and Dying Well at NHS Kent and Medway ICB, added:

“Every time a person with dementia goes into hospital, their stay is often around 10 days longer than someone without the condition. With the right diagnosis and community support in place, many of these admissions and the distress they bring can be avoided. What care home staff are doing through this training makes a real difference; it’s about early recognition, early help, and dignity for our residents.”

The programme will expand in early 2026 to additional East Kent care homes. From Spring 2026, Phase 3 will roll out across all Health Care Partnership areas, supported by webinars, resource packs, and drop-in sessions. This phased approach ensures consistent practice and a sustainable dementia diagnosis pathway across the system.

Brendoncare’s Patron HRH The Duchess of Edinburgh Opens New Knightwood Community Hub

HRH The Duchess of Edinburgh GVCO officially opened The Brendoncare Foundation’s new Knightwood Community Hub in Chandler’s Ford on Monday 9th February.

To mark the occasion, The Duchess, Patron of the Winchesterbased charity, planted a magnolia tree in the garden of Brendoncare Knightwood care home.

The new hub is the third community hub the charity has established in Hampshire, joining those at Gosport and Brendoncare Otterbourne Hill.

It provides a welcoming place where residents, volunteers, club members and local people can come together to enjoy a wide range of shared activities including seated exercise and kurling. During the visit, Her Royal Highness met club members, volunteers and staff before being invited to join in a game of kurling, one of the most popular activities on offer.

The Duchess also talked to residents of Knightwood Court care home and from Knightwood Mews extra care housing development. Among the residents she met was

Derek Ball, who has lived at Brendoncare Knightwood since 2006 and was a participant in the foundation stone laying event in 2005 which Her Royal Highness attended.

The Duchess planted the tree accompanied by Michael Crutchley, Chief Executive of Brendoncare, Phil Dowson, Brendoncare’s Chair of Trustees and Danielle Parnell, Brendoncare Knightwood’s General Manager. Also in attendance were Mr Nigel Atkinson, the Lord Lieutenant of Hampshire and Mrs Christine Atkinson.

Before her departure, resident Herbert ‘Bert’ Smith presented her with flowers and a hand painted card made by resident Judy Anderson.

Speaking after the visit, Michael Crutchley said:

“We were delighted to welcome The Duchess on such a happy occasion. We are thrilled she continues to take such a keen interest in our activities across our network of community clubs in Hampshire, and our seven care homes.”

Family Feedback Highlights The Importance Of Relational Dementia Care, Says The Mill House

A family has praised the impact of relational, personcentred dementia care at The Mill House Care Home, after seeing their father regain a sense of calm, reassurance and emotional connection following a period of significant distress.

Billie, whose father lives at The Mill House, said the approach taken by Deputy Manager Toni Dunn made an immediate and lasting difference to her father’s wellbeing, as well as to the family’s confidence and peace of mind.

“Toni took time to gain dad’s trust and see past his dementia behaviours,” Billie said. “She was empathetic when he was scared and unsettled, and helped bring him back to a place of calm. Her patience and ability to connect to the man underneath the disease has made a huge difference.”

Billie added that the support extended beyond clinical care. “The reassurance shown to us as a family — and the small but meaningful acts of kindness — helped us feel supported during a very difficult time.”

Alongside her management responsibilities, Toni remains closely involved in day-to-day care, building consistent, trusting relationships with residents and their families.

Toni Dunn said: “Dementia can affect how a person communicates distress, but the need for reassurance, familiarity and compassion remains the same. Taking the time to understand what someone is expressing — and responding calmly and consistently — can significantly reduce anxiety and improve quality of life.”

The story reflects The Mill House’s care model, where emotional connection, continuity of care and trust are recognised as core components of effective dementia support, alongside clinical and regulatory standards.

At this time of year, when families may be reflecting on care needs or seeking reassurance about next steps, examples of relational dementia care can provide confidence that person-centred approaches make a meaningful difference.

The Mill House Care Home is a family-run dementia care provider in Kington, Worcestershire, and one of only four care homes in the UK to hold the National Dementia Care Accreditation Scheme Three Star Platinum Award.

For more information, visit www.themillhousecarehome.co.uk/ or call 01386 793110.

Elite Athletes Lead a Line Up of Disability Accessible Experiences For Social Care

From Winter Olympics stars to world-class dance tutors, people drawing on care and support are set for an unforgettable line up of disability accessible, online experiences over the next few months, as Community Integrated Care’s award winning www.What-To-Do.co.uk platform brings the inspiration of elite athletes and inclusive movement to peoples’ homes.

What-To-Do.co.uk is a nationally recognised online platform for people with support needs, delivering free, accessible experiences every week -cocreated with sector experts and people with lived experience.

With the world currently captivated by the Winter Olympics, What-To-Do.co.uk is bringing the excitement even closer to home with an immersive, Games inspired session on Wednesday 4th March 2026 at 2pm.

Led by Team GB bobsleigh athlete, Leon Greenwood, this disability accessible experience gives participants the chance to join in the Olympic spirit. Through imaginative, fully adaptable movements, participants will be transported into the thrill of winter sport – from gliding down the ice track to celebrating a podium finish. Whether attendees are joining seated or standing, this session offers an energising, confidence boosting experience, suitable for all abilities.

As with all What-To-Do.co.uk experiences, the session is free and open to anyone accessing care and support, along with people working in the social care sector.

This flagship Winter Olympics-inspired event reflects What To Do’s mission to reduce health inequalities and inspire accessible physical activity, fun and social connection across the sector. By removing barriers such as travel, cost and accessibility, the platform empowers people to enjoy movement in a safe and inclusive space.

AN ALL-STAR LINE UP

What-To-Do.co.uk will welcome an inspiring line-up of elite athletes over the coming months:

• Move Your Way with Ella Archer on Wednesday 25th February & Wednesday 25th March – Former GB Wheelchair Basketball star, Ella Archer, will lead participants through a series of gentle, adaptable movements designed to promote wellbeing, body confidence and fun for all ability levels.

• Pop dance experience with Synergy on Wednesday 11th March – Join professional dancers from inclusive dance charity, Synergy, for an energetic and uplifting popinspired accessible dance class.

• Irish Dancing for St Patrick’s Day on Tuesday 25th March at 6pm – International Champion Irish dance teacher, Rebecca Loughran-McCoy, leads a festive celebration of movement, rhythm and culture in a fun, inclusive St Patrick’s Day themed dance workshop.

John Hughes, Director of Partnerships & Communities at Community Integrated Care, said, “What-To-Do.co.uk is all about promoting healthier living, building confidence and creating meaningful social experiences that bring people joy, empowerment and community connection.”

He continued, “We’re thrilled to bring world class athletes and our communities together to inspire movement, confidence and community spirit, and we’re incredibly grateful to all our hosts for the energy and expertise they bring. We’d love to invite individuals, families, carers and care organisations to come along to one of our sessions and explore the incredible benefits that What-To-Do.co.uk has to offer.”

Uniting the Care Community: Care & Dementia 2026

Care & Dementia is the UK’s leading event for transforming social care and improving the lives of people living with dementia. Building on the successful foundation of The Alzheimer’s & Dementia Show and UK Care Week, it creates an essential, dedicated platform for both care professionals and the public.

Taking place on 25-26 March at the NEC in Birmingham, this event represents a powerful evolution in the sector. Combined with the incredible momentum of Naidex, it creates a vibrant environment where vital communities meet to explore best practices, support services, and innovative products.

A WORLD-CLASS SPEAKER PROGRAMME

Carefully curated CPD sessions bridge the gap between industry innovation and personal care. The full programme is now live, featuring expert voices designed to provide actionable insights for every attendee.

CARE KEYNOTE THEATRE

A must-attend for those looking to stay ahead of industry trends. Featuring leading voices from the CQC, Alzheimer's Society, Dementia UK, National Care Forum, and Care England, these sessions explore policy changes, funding models, and the future of the care sector. Sessions include Where is Social Care on the Political Agenda? with Damien Green from the Social Care Foundation. This is followed by a collaborative discussion titled Building Knowledge of the Sector - One Mind at a Time, featuring Amrit Dhaliwal (Walfinch), Samantha Crawley (EQ Care Group), and Sam Monaghan (Chief Executive at Methodist Homes MHA).

DEMENTIA MATTERS THEATRE

This theatre provides practical support for both professionals and family carers. The programme features Dementia devastates lives, innovation transforms them: Alzheimer’s Society Innovation Team (Alzheimer’s Society) and Dementia and Safeguarding - Protecting Rights, Reducing Risks: Kirsty Dallison-Perry (Dementia UK). These are complemented by In Conversation: A Carer’s Perspective: Frances Lawrence (Dementia Carers Count) & Rosie Brooks (Dementia Carers Count) and a highly informative Learn about dementia from people living with dementia Q&A: Ronnie Dean, Beth Britton MBE & George Rook (Dementia campaigner).

INTERACTIVE FEATURES & PRACTICAL SUPPORT

Alongside the conference sessions, the event features a range of interactive experiences designed to provide practical support. Professionals can earn up to 12 CPD points through the accredited programme while accessing tailored advice at the CQC Inspector Hub. New for 2026, visitors can access a complimentary, confidential consultation to explore available options for early dementia or mild cognitive impairment at the Re:Cognition Health Assessment Clinic. For families and caregivers, the event offers 1-to-1 Advice Clinics with Admiral Nurses from Dementia UK, the Dementia Interpreters Workshop, and immersive training experiences like the Virtual Dementia Tour and the Autism Reality Experience. Visitors can also explore the Innovation Hub to discover the latest technologies and solutions for social care and rehabilitation.

Attendance is free. Ensure you are part of the UK’s most significant gathering for the care community. For more information

NIHR Research Programme For Social Care Awards £2.8 Million Across 9 Projects

The NIHR Research Programme for Social Care (RPSC) has awarded £2.8 million in funding to 9 new projects through its second funding call.

The 9 newly-funded projects include improving sexual and relationship support for autistic people, an assessment of home care delivery for older adults living at home, older men’s experience of self-neglect and hoarding, and the issue of waiting in social care.

This call aims to support high quality research that strengthens the evidence base for effective, good value social care for both adults and children.

RPSC funds research that improves the effectiveness of social care services, delivers value for money and benefits people who need or use social care, as well as carers. The programme supports applications from higher education institutions, charities, local authorities and third sector organisations across the UK. It also encourages involvement from people with lived experience and the social care workforce throughout the research process.

The programme aims to generate new evidence that informs practice, supports decision making and strengthens the social care research landscape. The call also includes dedicated support for early career researchers and capacity building across the sector.

Professor Martin Knapp, Director of NIHR Research Programme for Social Care said: “We’re investing in research that tackles some of the most pressing and often overlooked challenges in social care. These 9 projects reflect the breadth, ambition and creativity of the sector and they demonstrate our commitment to building a stronger evidence base that genuinely improves people’s lives.”

9 FUNDED PROJECTS

• Supporting Social Workers to Include Sex and Relationship Needs in Care Act Assessments for People with Learning Disabilities and for Autistic People: A Qualitative Study (Manchester Metropolitan University)

• Co-located nurseries in care homes: exploring the impact of intergenerational practices on residents with dementia (Leeds Beckett University)

• Supporting the food and drink-related quality of life of older adults living at home from assessment to care delivery: a qualitative study of homecare services in England (University of Sussex)

• Supporting Reunification: Learning from Applied Research (University of Exeter)

• Developing reproductive health support to prevent early and unplanned pregnancy among care experienced young people (University of Newcastle upon Tyne)

• Complaining about complaints: an exploration of family carers’ experiences of raising complaints with local authority adult social care departments in relation to adults with learning disabilities (Manchester Metropolitan University)

• Improving policy and practice to promote and protect the emotional well-being of Unaccompanied

Asylum Seeking Young People leaving care in England (University of York)

• Older men’s experiences of self-neglect and hoarding and engagement with local authority social care services and support – OMESH study (Cardiff University)

• Waiting Well in Social Care (University of York)

Retired Nurse Celebrates 100th Birthday with

Friends and Family at Gillingham Care Home

A retired nurse has celebrated her 100th birthday surrounded by family and friends at her Gillingham care home.

Peggy, who lives in Fern Brook Lodge care home, was joined by her extended family and friends for a big birthday party at the home on Fern Brook Lane, which is run by not-for-profit charity Care South.

Peggy met her future husband Jack, a Bomber Command flying Halifax and Lancaster Bombers in the RAF, during a chance meeting at a local pub while he was on leave. After marrying Jack at St Stephen’s Church in Charlton Musgrove in April 1948, Jack’s mother became ill, which led Peggy to care for her until she died two years later.

Together the couple went on to welcome their daughter, Susan, and the family of three moved to Wincanton. Having previously cared for her mother-in-law, Peggy volunteered to care for the elderly at her local hospital during ‘The Big Freeze’ in the winter of 1963 when there was a staff shortage. She went on to work there for seven years, later qualifying as a

nurse and transferring to Wincanton and East Somerset Memorial Hospital for 20 years until she turned 60.

Asked what the secret is to turning 100, Peggy said: “Hard work and keep going even when you are tired. I don’t complain too much. I’m happy at Fern Brook Lodge and I'm able to do a lot myself. I do persevere. I enjoy knitting and reading and used to enjoy dressmaking. I also have a wonderful family.”

Sara Maynard, Home Manager at Fern Brook Lodge care home, said: “Peggy is an incredible lady with a fantastic memory who always has a big smile on her face. As a team, we are keen to enable her to continue doing things for herself, while always offering a helping hand, should she need any extra support. It was a privilege to see her singing, dancing and having a laugh while surrounded by her friends and family at her party. At Fern Brook Lodge, we love making every resident feel special on their birthday and particularly like going the extra mile when they become a centenarian.”

Care Show London - Navigate the Future of Care with Confidence

Care Show London 2026 running on 29-30 April at Excel London, will be opening its doors for the third consecutive year to the whole care community. Matthew Moore, Show Manager highlights what is on offer at Care Show London as well as key speakers and sessions to look out for.

KEY THEMES AND GOALS FOR CARE SHOW LONDON THIS YEAR

Care Show London is the meeting place for the social care community, united by a shared commitment to delivering the highest standards of care. The show provides a platform to learn best practice, explore innovative products and services, and develop practical skills to support day-to-day work.

The focus this year is on helping you confidently navigate the future of care. Through expert-led sessions and sector insight, you’ll gain the clarity, support, and direction needed to prepare for what’s next, with key themes including workforce, regulation, policy, AI and technology, business sustainability, palliative care, and more.

CONFERENCE PROGRAMME

Care Show London conference programme covers key challenges within the sector, matching these with established care professionals who are able to provide solutions to these. With over 180 experts in the sector speaking at the show, we'll cover everything from strategic business support to specialised dementia care, to sustainability wins and so much more!

With seven dedicated theatres hosting sessions across the two days and over 60 hours of world-class education, attending this event will provide you with the tools and solutions to improve the quality of care you provide.

Must see sessions:

• Keynote Theatre – CQC update: our journey, priorities, and what’s next for adult social care

People & Business Theatre - Winning self-funded clients through strategic marketing and sales

Technology Theatre - What's happening internationally? How social

care across the globe is using technology to improve outcomes

Catering, Hydration and Nutrition Theatre - Cognition-supporting Vitamin B12 needs our attention: how to incorporate more into meals with ease

IHSCM Leadership in Tough Times Theatre - How to build an effective team

Care Providers’ Voice Masterclasses - What will the care workforce look like in 2030?

The Outstanding Society Learning Lounge - Safe medicines management: complex medication and reporting

Key speakers: Chris Badger, Chief Inspector of Adult Social Care & Integrated Care, CQC

Isaac Samuels OBE, Co-Chair, NCAG & TLAP

Fran Vandelli, Dementia Lead, Bupa Care UK

Aneurin Brown, CEO, Hallmark Luxury Care Homes

Emma Jane Tinkler, Programme Manager, HC-One

Kevin Humphrys, CEO, Oakland Care Group

• Michelle Corrigan, Programme Director, Digital Care Hub

Clare Jefferies, Business Director, Home Instead Wimbledon & Kingston

Giuseppe Di Martino, Learning Disability and Autism Commissioner, Slough Borough Council

Katy Hague, Chief of Staff, Crystal Care Homes

Lucy Campbell, CEO, Right at Home UK

Sarah Sabater, CEO, CareYourWay

Charles Taylor, Owner, Taylor & Taylor Care Group

Alyson Vale, Business & Operations Director, Abbotsford Care Ltd TOP SUPPLIERS

Alongside the dedicated conference programme, Care Show London hosts over 200 top suppliers from the sector, offering a wide range of products and solutions to help improve your business. From catering suppliers to software providers, you’re sure to find an exhibitor with what you’re looking for.

NETWORKING

With so much happening at the show, don’t forget to make time to connect with sector peers. With over 3,750 care professionals expected at Care Show London, it’s a great opportunity to meet like-minded professionals who understand your challenges and desire to build strong relationships.

Care Show London 2026 is your opportunity to confidently navigate the future of social care. With expert-led sessions, innovative suppliers, and thousands of professionals under one roof, the show provides the knowledge, connections, and tools you need to stay ahead and succeed in a changing landscape.

Register now to join your community for two days of learning, networking and inspiration. Visit the Care Show London website or click visit https://forms.reg.buzz/care-show-london-2026/carer To view the conference programme, visit: https://www.careshowlondon.co.uk/thecarer26

Ilona Tomza, Senior Head Chef, Porthaven Care Home (NACC Chef of the Year)

PRODUCTS AND SERVICES

Care Is Hard Enough. Activities Shouldn’t Be

Ready-to-use activity products designed to support meaningful engagement in everyday life.

Everything you need to inspire connection, stimulation and wellbeing CREATIVE & SENSORY ACTIVITIES

Art, craft and sensory products designed to engage, calm and inspire. COGNITIVE & REMINISCENCE

Memory-based activities and conversation starters that encourage connection. GAMES & GROUP ACTIVITIES

Inclusive games and group activities suitable for a wide range of abilities. ONE-TO-ONE & MEANINGFUL ENGAGEMENT

Personalised activity products that support wellbeing and individual needs. Thoughtfully selected to be accessible, inclusive and easy to use in busy care environments.

Explore our full activity range - www.bluerain.store where you will also find our informative blogs and contact form as friendly advice is always on hand.

See thee advert on page 4.

HipSaver Soft Hip Protectors

HipSaver Soft Hip Protectors protect the elderly and disabled people from fallrelated hip fractures.

Designed to protect elderly people from fall related hip fractures, HipSavers are a leading brand of soft hip protectors. Used in the NHS since 2002, HipSaver Soft Hip Protectors are user friendly, affordable and cost-effective personal protective garments. Soft, comfortable, effective and compatible with incontinence protection, HipSaver Soft Hip Protectors are perfect for use in care homes and by elderly people living independently.

HipSavers should be worn day and night for 24 hour protection and especially during physical and recreational activities, when accidental falls, slips and trips can lead to hip fractures.

Available as comfortable underwear or long casual pants in several sizes for men and women, HipSavers feature soft protective airPads permanently sewn into the garments over the hip areas prone to injuries and fractures. HipSaver TailBone models have an

additional protective airPad over the coccyx on lower back for protection during swaying, accidental knocks, bumps and backward falling.

Machine washable at high temperature and tumble drier friendly, HipSavers are practical, hygienic and durable.

HipSaver Soft Hip Protectors - affordable protective garments for the elderly and disabled people! For more information, contact Win Health Medical Ltd - 01835 864866 - www.win-health.com

See the advert on page 3 for further products.

Washing Machines for Care Homes

MAG Laundry Equipment is a multiaward-winning supplier of commercial washing machines & tumble dryers that supports over 10,000 care homes across the UK.

Clean laundry and bedding is critical for care homes, hospices, nursing homes, hospitals and other healthcare organisations. With a nationwide fleet of accredited engineers MAG Laundry Equipment has successfully assisted over ten thousand care homes with their products, services, information and support.

affordable machines on the market. Care homes have peace-of-mind that their laundry machines can quickly be maintained and repaired as MAG Laundry Equipment supply, install and service equipment across England, Scotland and Wales.

If you are looking for high quality wash results that remove stubborn stains then speak with MAG for their recommendations. Complete thermal disinfection is a standard feature on their washing machines for nursing homes.

MAG’s product range includes commercial washing machines, tumble dryers, ironers, presses and detergents. For 100 years, since 1922, MAG’s products have been developed and improved to become some of the most reliable, energy-efficient and

To find out more about how MAG can support your care home telephone 01353 883025 or visit www.maglaundryequipment.co.uk. See the advert onthe back cover of this issue.

Repose Furniture is one of the UK’s leading manufacturers of bespoke seating solutions, with a reputation built on craftsmanship, innovation, and a strong commitment to improving the quality of life for its customers. Established in 1999 and based in the West Midlands, the company has grown from a small family business into a trusted supplier to both the domestic and healthcare markets. Every chair produced by Repose is handmade in the UK, with an emphasis on quality, durability, and comfort, ensuring that each product meets the specific needs of its user. Whether for home use or demanding healthcare environments, Repose combines skilled upholstery techniques with modern engineering to create chairs that provide postural support, pressure management, and ease of use. Their wide product portfolio includes rise and recline chairs, hospital and care home seating, bariatric solutions, and specialist products designed to address particular medical and lifestyle needs. An essential element of their offering is flexibility: customers can choose from a range of back styles, seat cushions, mechanisms, and fabrics, allowing each chair to be tailored to the individual. Interchangeable parts mean that a chair can adapt as a user’s requirements change, extending the product’s longevity and ensuring value for money. The healthcare sector is a particular area of expertise for Repose. They strive to design chairs that balance comfort with clinical functionality. Features such as tilt-in-space mechanisms, adjustable cushioning, and pressure relief options make their healthcare seating particularly suited to long-term use in hospitals, hospices, and

Grand(E) Way To Help Address Barriers To Postural Care

Addressing postural care should be a pre-requisite of occupational therapy yet is a postcode lottery, says RCOT(1).

The problem is further complicated by lack of awareness among professionals, the breadth of issues posture management affects resulting in multiple disciplines being involved, and the diversity of equipment required to achieve round-the-clock support and correction and thus funding streams.

AAT is aiming to simplify the process.

Its Grande vacuum posture cushion delivers almost all sedentary and supine positioning support required day or night.

So just one health professional need prescribe.

Caregivers can precisely mould and fix the mattresssized cushion to correctly support whether sitting or lying in the day or sleeping at night. Grande can be used as a mattress for resting, sleeping or physiotherapy, or folded to create a seat- stand-alone, on a chair, on a sofa.

Its construction also means it is tactile and easily transmits sound waves, so it can double as a conductor for sensory stimulation.

The technology Grande uses is based round the principles of a bean bag, giving the precise shaping inherent in the concept. The beans contour precisely to the required body shape. By attaching a pump, the air between the beans is extracted, fixing that shape with the preferred degree of firmness.

The shaping can be as detailed as required, providing correct stabilisation with minimal pressure and even allowing for pommels, wedges, hollows for feeding tubes. There is no need for restraint, even during dystonic episodes or hyperactivity.

Frequent re-plumping/ positioning of conventional

cushion-type posture systems becomes a thing of the past.

To re-shape, simply allow air back into the Grande and mould as necessary, be it a simple adjustment for body position and comfort or a complete reconfiguration.

“The role postural care plays in the health and wellbeing of disabled people and their carers is acknowledged, but the way our health service is structured, delivery is fragmented. Yet addressing it would have a huge impact not only on the people who need it, but on the demand for associated NHS services,” says Peter Wingrave, AAT Director.

“If just one healthcare professional thinks outside the box and looks at something like Grande, that answers the specific issue they have for a client but simultaneously could answer other issues for that client, surely it must be considered?”

More details about Grande and its role in 24-hour postural management can be found @ www.aatgb.com/grande/.

care homes. The company’s bariatric range demonstrates the same careful attention to detail, offering robust yet comfortable solutions for larger users.

While customisation is the centre of the Repose offering, they also recognise the urgency often faced in healthcare settings. To address this, Repose have developed their Healthcare Express Chairs, designed to deliver high-quality healthcare seating at speed. The models in this range can be despatched within just five working days. The Multi Bari Express and bestselling Boston Express, for example, are available on this five-day lead time, offering care providers a rapid solution without sacrificing quality or functionality. For less specialist needs, some homecare models are even available on faster turnaround times, demonstrating Repose’s ability

continues to be a trusted partner in multiple sectors throughout the country and beyond.

In combining bespoke design with reliable express options, Repose Furniture stands out as a manufacturer that truly understands the diverse needs of its customers. For over 25 years, it has delivered not just chairs, but comfort, dignity and independence

£400 Cash Boost For Disabled Adults To Tackle Cost Of Living

More than 150,000 adults with disabilities should have at least £400 a year extra to help with living costs under changes announced by the government.

Government is increasing the amount that working-age adults who receive social care must be able to keep after paying for home care (known as the minimum income guarantee) by 7% from April 2026 –strengthening this safety net to ensure that people have enough for daily expenses and helping to ease financial pressures.

This is the largest above-inflation uplift in more than a decade and means working-age adults receiving care in the community will have more money left over for everyday essentials such as food, heating and bills.

Those eligible for the disability premium, an additional amount for people with greater disability needs, will keep up to £510 more per year.

The government has also confirmed £723 million for the Disabled Facilities Grant (DFG) next year to help older and disabled people adapt their homes so they can live safely and independently. The DFG supported around 60,000 people last year and it helps keep people out of hospital and living comfortably in their own homes.

The changes form part of the government’s action to support those that need it most with the cost of living, while reforming adult social care and improving independence.

Minister of State for Care, Stephen Kinnock, said: “We are determined to not only reform adult social care but do it in a way that helps some of the most vulnerable people in society with the daily pressures they face.

“From April, more than 150,000 disabled adults will keep hundreds of pounds more each year – putting extra money back into their pockets to help with everyday costs.

“At the same time, we are putting more money into funding life-changing home adaptations so older and disabled people can live safely and independently.

“These steps are part of our wider plans to build a national care service rooted in quality, fairness and dignity for all that use it.”

Jon Sparkes, Chief Executive of Mencap, said: “The government’s decision to uprate the minimum income guarantee for working-age disabled adults accessing social care by 7% is good news.

“We are pleased that ministers have listened to people with a learning disability about how social care charging impacts upon their household costs and overall wellbeing.

“Mencap has campaigned on this issue for a long time – for many years, the rates did not go up at all and people experienced real hardship. Our ultimate aim is to build a society where social care is free at the point of need and no one with a learning disability has to use their benefits to pay for care.

This inflation-busting 7% is a welcome step in the right direction.”

To reform adult social care,the government has made available a funding boost of £4.6 billion by 2028 to 2029, including £500 million for the first ever fair pay agreement to bolster the recruitment and retention of care workers.

The fair pay agreement is a major step towards boosting the wages of adult social care workers across England. A new body to negotiate changes to pay and terms and conditions for care workers will be set up including both employers and trade unions – driving real change for a workforce that has long been undervalued and underpaid.

Alongside this, the government is improving training and qualifications, and has launched the first ever universal career structure for carers.

Bolsover Care Home Marks Veteran Friendly Framework

Accreditation with Live Music and Shared Celebrations

Residents, colleagues and guests at Millfield Care Home in Bolsover came together last week to celebrate achieving accreditation under the Veteran Friendly Framework (VFF) with an afternoon of live music, reflection and shared memories.

The special event brought the community together to recognise the service and sacrifices of residents who have served in the UK Armed Forces. Entertainment, refreshments and a celebratory atmosphere helped mark the occasion, as the team proudly highlighted their commitment to providing tailored, person-centred care for veterans.

Adding to the authentic 1940s atmosphere was Jayne Darling –Vintage Singer, who performed in full period style, complete with red, white and blue floral accessories and classic 1940s clothing. Jayne, whose own family members served in the military, shared how meaningful it was for her to perform for veterans and their families. Residents were treated to a nostalgic medley of wartime favourites, including a joyful sing along featuring songs such as Run Rabbit Run and It’s a Long Way to Tipperary.

Resident Patricia Bates was especially uplifted by the afternoon, saying: “I haven’t sung like that in years,

it brought back so many memories.”

Jayne closed the event with an emotional performance of Vera Lynn’s We’ll Meet Again, a song she described as “the most enduring and impactful piece of music from the 1940s, one that still brings people together today.” The room was filled with smiles (and a few happy tears) as residents and colleagues joined in.

Guests also enjoyed a spread of delicious, homemade cakes, expertly baked on site by Millfield’s talented kitchen team. The event was beautifully brought together by Victoria and Lucy, Activity Coordinators, who went to exceptional lengths with decorations, a themed drinks trolley, and meticulous event planning.

Karen Radford, Home Manager at Millfield Nursing Home, added: “I’m hugely grateful to Victoria, Lucy and the whole team for how hard they’ve worked in attaining our VFF accreditation. It means a lot to me personally – my own grandparents served in the war, and many of my family members are in the RAF. It also means so much to the people who live here, some of whom were nurses in the war, or are widows of veterans.”

Jayde Adams To Host ‘Moments Of Light’ For St Peter’s Hospice

Bristol-born comedian and actor Jayde Adams has been announced as the host of a special one-off live event to benefit local charity St Peter’s Hospice, in partnership with Bristol Light Festival.

Tickets are now on sale for ‘Moments of Light’ which will take place at Bristol Beacon’s Lantern Hall on Monday 23 February, bringing together music, storytelling and performance.

Presented in partnership with Bristol BID as part of Bristol Light Festival’s 2026 extended programme, Moments of Light, will raise vital money for Bristol’s only adult hospice and will celebrate the charity’s work in bringing light into patients’ lives.

Jayde Adams, who alongside comedy and acting also boasts writing and singing talents, will be compering the rich and uplifting programme of events throughout the evening.

Choral performances will come from the City of Bristol Choir, led by acclaimed conductor and composer David Ogden, alongside the St Peter’s Hospice Choir. Cuban dance artist Yandi of Tropica Dance Cuba will bring vibrant, expressive movement, while XE Dance will present a lyrical piece that explores light through fluid, emotive choreography.

Companion Voices and Grief Choir will share reflections on their work supporting people and families at the end of life, and poet and performer Muneera Pilgrim will perform spoken word poetry filled with resonant moments drawn from lived experience. Bristol’s much-loved Ambling Band will add celebratory energy across the programme.

The evening will culminate in Lighting

a

Jayde Adams said: “I’m deeply connected to Bristol and I’m so proud to support events that celebrate community, compassion and the people who bring light to others during difficult times.”

Susan Hamilton, St Peter’s Hospice CEO, said: “We are delighted Jayde Adams has come on board to support this special evening which promises to be truly uplifting and inspirational.

“At St Peter’s Hospice, we help people to live as best they can in the time that they have left, and through the care we give we allow light and love into people’s final days.

“The Moments of Light event will remember and celebrate the lives of those we care for and the incredible nurses who bring light to families every day.

“So far we have a stellar line up of choirs, dancers, musicians and a poet. We will also have a panel discussion with one of our amazing Hospice nurses and a service user who has experienced our care. We’re so pleased to be part of Bristol Light Festival and are looking forward to this magical evening.”

Anna Farthing, Interim Head of Place at Bristol BID, said: “The partnership reflects a natural alignment between Bristol Light Festival and St Peter’s Hospice, rooted in a shared understanding of light as both a creative and human force.

While the festival brings light to the city’s streets and public spaces during the darkest months of the year, St Peter’s Hospice works year-round to bring light to people’s lives at their most difficult moments.

As Bristol’s city hospice, supporting patients and families across homes, communities and care settings, this partnership adds depth, meaning and local resonance to the festival’s programme, grounding its celebration of light in compassion, care and lived experience.”

Up Lives,

specially commissioned

finale song by David Ogden and Anna Farthing, bringing together singers from across the City of Bristol Choir and St Peter’s Hospice Choir.

CLEANING AND HYGIENE

Hygiene and Odour Control: Preserving Dignity Through Excellence in Care

Effective hygiene and odour management forms the cornerstone of quality care in residential and nursing home settings. Beyond mere cleanliness, these practices directly impact resident dignity, health outcomes, and the overall therapeutic environment that supports recovery and wellbeing.

THE FOUNDATION OF DIGNIFIED CARE

Personal hygiene represents far more than basic cleanliness—it embodies respect for the individual and recognition of their inherent worth. When residents feel clean and comfortable, their self-esteem improves, social interactions flourish, and psychological wellbeing strengthens. Conversely, poor hygiene practices can lead to social isolation, depression, and a profound loss of personal dignity.

HEALTH AND SAFETY IMPERATIVES

Proper hygiene protocols serve as the first line of defence against healthcare-associated infections. In residential settings where vulnerable populations live in close proximity, maintaining rigorous standards becomes critical for preventing cross-contamination and protecting community health.

Poor odour control often signals underlying health issues requiring immediate attention. Persistent odours may indicate skin breakdown, urinary tract infections, or inadequate wound care management. Staff trained to recognise these warning signs can intervene early, preventing minor concerns from escalating into serious medical complications.

Regular hygiene assessments should form part of comprehensive care planning, with individualised approaches reflecting each resident's preferences, cultural background, and physical capabilities.

BEST PRACTICE FRAMEWORK

Person-Centred Approach: Every hygiene intervention should begin with respectful communication. Explain procedures clearly, seek consent where possible, and honour personal preferences regarding timing, prod-

ucts, and assistance levels. This collaborative approach maintains autonomy whilst ensuring necessary care delivery.

Environmental Management: Maintain optimal room ventilation, use appropriate air fresheners sparingly, and address sources of odour promptly rather than masking them. Regular deep cleaning schedules, combined with immediate response to accidents, create pleasant living environments for all residents.

Product Selection: Choose gentle, pH-balanced cleansing products suitable for sensitive or compromised skin. Avoid harsh chemicals that may cause irritation or allergic reactions. Consider fragrance-free options for residents with respiratory sensitivities or cognitive conditions that may cause distress with strong scents.

Staff Training and Support: Comprehensive training programmes should cover infection control principles, dignity preservation techniques, and proper use of personal protective equipment. Regular refresher sessions ensure consistent standards across all care teams.

DIGNITY-PRESERVING

PROCEDURES

Maintaining privacy during personal care represents a fundamental aspect of dignified treatment. Use privacy screens, ensure doors remain closed, and limit the number of staff present to those directly involved in care delivery. Explain each step of the process and pause if residents express discomfort or distress.

Timing considerations prove equally important. Schedule hygiene activities around residents' natural rhythms and preferences where possible. Some individuals prefer morning care, whilst others feel more comfortable with evening routines. Flexibility demonstrates respect for individual choices and promotes cooperation.

Cultural sensitivity requires ongoing attention. Some residents may have specific religious or cultural requirements regarding personal care practices. Understanding and accommodating these needs shows respect

for diversity and supports emotional wellbeing.

MANAGING CHALLENGING SITUATIONS

When residents resist hygiene care, often due to cognitive impairment or past traumatic experiences, staff require specialised approaches. Gentle persistence, distraction techniques, and breaking tasks into smaller steps can reduce anxiety and promote acceptance.

For residents with dementia, maintaining familiar routines and using consistent caregivers helps reduce confusion and resistance. Simple, clear instructions and positive reinforcement encourage participation and preserve remaining independence.

BUILDING SUSTAINABLE SYSTEMS

Effective hygiene programmes require robust documentation, regular auditing, and continuous quality improvement processes. Track infection rates, resident satisfaction scores, and family feedback to identify areas for enhancement.

Invest in appropriate equipment and supplies to support best practice implementation. This includes adequate changing facilities, proper lifting equipment, and sufficient staffing levels to avoid rushing through personal care tasks.

CONCLUSION

Excellence in hygiene and odour control represents a fundamental expression of caring that extends far beyond basic cleanliness. When implemented thoughtfully, these practices preserve dignity, protect health, and create environments where residents can thrive with confidence and comfort.

The investment in comprehensive hygiene programmes yields dividends in improved health outcomes, enhanced resident satisfaction, and strengthened family relationships. Most importantly, it affirms the value and worth of every individual in our care, supporting their right to live with dignity and respect throughout their residential care journey.

Expert Water Sampling Services Throughout The UK

Chiltern Water & Environment was established in 1991 by Robert Hunt after gaining 25 years' experience as an operational

We

professional but personable manner. Our steady growth has reflected our clients' trust in our services. Our current clients include large housing associations, pharmaceutical companies and facilities management companies, as well as individual landlords and small busi-

nesses. We ensure all our customers receive the same level of care and attention to detail.

Duty Holders of all commercial and public building premises are legally required to assess the risk from legionella to anyone using the water systems and put in place legionella control measures if required. The HSE has produced ACoP L8 and HSG274 as guidance for Duty Holders obligations.

We have clients throughout the South East, London and the Midlands, and carry out water tests nationally and internationally. We currently provide regular water sampling and testing for over 500 sites.

Tel: 01844 347678

Email: info@chilternwater.co.uk. Web: www.chilternwater.co.uk

Dispensers Help Reduce the Risk of Cross Infection

Remedial works • Swimming and spa pool testing

Tel: 01844 347678

Email: info@chilternwater.co.uk www.chilternwater.co.uk

Angloplas are a UK manufacturer who specialise in producing dispensers for the health and hygiene industry. Although these are designed to keep the workplace tidy and uncluttered they are, more importantly, built knowing the control of healthcare-associated infections (HCAIs) are a priority for healthcare providers, and who are employing a combination of infection prevention and control strategies, including hand hygiene, cleaning, training and the adoption of new technologies, to tackle the problem.

As a result, a wide range of infection control products and technologies are emerging on the market, including antimicrobial technology. Angloplas’ range of dispensers are produced in the world’s first proven Antimicrobial PVC with silver ion technology and which is exclusive to Angloplas. This helps reduce the risk of cross infection by stopping the growth of bacteria and mould and works continuously for the lifetime of the product, reducing levels of bacteria such as MRSA, E Coli, Legionella, Salmonella and mould by up to 99.99%. For non-clinical environments Angloplas has recently launched its new Budget Range of products which are made to the same exacting standards as the antimicrobial protected ones but with lower price tags.

You can order Angloplas products directly from its website at www.angloplas.co.uk

Trading ethically in the cleaning and hygiene sector:

by Lorcan Meikitarian, Chair of the CHSA

The world is changing, becoming more complex and challenging. It’s easy for business ethics to be a casualty but at the CHSA, we argue they have never been more important.

Ethical businesses operate with integrity, fairness and respect for people, communities and the environment. Rooted in the oganisation’s publicly stated core values, an ethical approach provides a framework for decision-making that brings with it reliability and accountability. These businesses are transparent in their dealings. They do not mislead, and they provide evidence that justifies the claims they make. This approach also fosters integrity and fairness, which inspires confidence and loyalty. It can also be a powerful motivator, attracting new talent and fostering commitment amongst the existing workforce. Ultimately, it underpins long term relationships, which in turn generate a better financial performance.

The words are meaningless if not backed up with the right action. For us at the CHSA, putting the talk about ethics into practice means five things:

1. adhering to national and international laws;

2. respecting human rights;

3. treading lightly environmentally;

4. cutting no corners when it comes to giving the customer what they believe they are paying for; and

5. and finally, being truthful, meaningful and transparent in all sales and marketing claims.

Adhering to the law is a given. Respect for human rights may be more complex. UK businesses in our

sector are likely to have it baked into their day-to-day operations. The challenge may come when examining their supply chains. In response we introduced a preference for an ethical audit for all CHSA manufacturing members. For CHSA Accredited Product, the manufacturer, whether based in the UK or overseas, must provide a copy of their most recent official ethical audit report. The report must meet the CHSA’s minimum requirement, and encompass labour standards, and health and safety. Compliance will be compulsory by the end of 2027. It will be a requirement of membership for those who fall within the Scope.

We all need to tread lightly environmentally. In 2022 we developed our Roadmap to Sustainability. It provides members with a framework for moving to sustainable solutions. Key to making a substantive, long term change is a thorough assessment of the corporate environmental impact. This requires a detailed understanding of carbon emissions at the product and corporate level. Calculating these emissions is complex. To support members, we delivered a webinar with a panel of experts able to provide guidance on overall approaches and the pros and cons of the different methodologies.

An ethical business supplies what it sells, without cutting corners. Setting and maintaining standards is in our DNA. We set up our Accreditation Schemes to tackle the problem of businesses selling product short or not fit for purpose. The Schemes have been incredibly successful. The logo for each Accreditation Scheme is a formally registered Trademark. It means every company displaying one must comply with the relevant standard and technical regulations. We audit accordingly and act wherever we find an infringement.

The fifth and final strand of our approach to ethics in business is honesty in sales and marketing. Our members do not play fast and loose with their sales and marketing messages and product claims, and they want their suppliers and the wider industry to know and understand this. This is why they introduced

a commitment to ethical marketing. It has four ethical principles:

1. All statements and claims are truthful.

2. Supporting evidence, such as data sheets, reports and certificates is available on request to substantiate all product and service claims.

3. All statements and claims are transparent. For example, it is clearly indicated if the claim applies to the product, the packaging or both.

4. All statements and claims are meaningful. For example, the term eco-friendly must be defined in relation to all aspects of the product and substantiated across the full lifecycle.

We are in the process of getting every member to sign this commitment.

Our Code of Practice underpins our entire ethical approach at the CHSA. Every member joining the CHSA makes a commitment to live by the Code; signing it is a requirement of membership. At its heart is a commitment made by every member to “maintain a high standard in the conduct of its business”.

In more detail it requires every member to conduct business dealings ‘in an open honest, fair and proper manner’, to ‘ensure all public statements made by and on behalf of the member are decent, honest and truthful’, to ‘hold and provide evidence on request for product and service claims’, and to ‘refrain from making inaccurate, misleading or malicious statements’. In essence it demands members trade ethically.

Our goal at the CHSA is always to advocate an ethical approach. Over recent years we have introduced many initiatives designed to bring this approach to life in very practical ways. This means our members’ customers and suppliers can trust them to trade honestly and fairly.

CATERING FOR CARE

Speedwrap Pro: Efficiency, Safety, and Sustainability for Care Kitchens

Sustainability and efficiency are top priorities for UK healthcare providers. With the government’s Net Zero 2050 target and NHS contracts requiring Carbon Reduction Plans that include Scope 3 emissions, kitchens must reduce food and plastic waste while controlling costs and protecting service users. It’s a challenging balancing act made much easier with the right tools. The Speedwrap Pro is the perfect example of a tool that delivers small, practical improvements that add up to major gains in productivity, safety, and sustainability.

It uses a patented safety blade that only unsheathes once the lid is pressed, reducing accidental cuts and lost time injuries. BioCote® antimicrobial protection inhibits harmful microbes, simplifying hygiene routines. And its intuitive design enables staff of all abilities to work efficiently, reducing food waste and ensuring proper storage and wrapping practices.

Hospitals like Stepping Hill in Stockport have already enjoyed all of these benefits, as well as the benefits of Ecocling - a PVC-free, recyclable film

exclusively compatible with Speedwrap Pro. It allows food waste and cling film to be separated for recycling; with food helping to power the national grid, and film being converted to refuse-derived fuel.

Erica Bell from Stepping Hill says: “As a trust, we love that Ecocling is recycle-ready and works with our food waste recycling process. The dispensers and refill rolls are modern, easy to clean, and safer to use. They make a real difference to our day-to-day operations."

Speedwrap Pro’s new refill rolls for cling film, foil, and parchment are plastic-free, replacing old adapters with cardboard cores. One catering service saved over 27,000 plastic adapters annually, cutting 178kg of plastic and enough CO2 to charge 1.2 million smartphones.

For healthcare kitchens, Speedwrap Pro is more than a dispenser – it’s a vital tool that cuts waste, improves staff safety, and reduces costs, all while maintaining the quality and hygiene standards critical to patient care.

Learn more at www.prowrap.co.uk or email sales@wrapex.co.uk

Temporary Catering Facilities from MK

Mobile Kitchens Ltd specialises in the hire or sale of temporary catering facilities and foodservice equipment.

Ideal for events or to provide temporary catering facilities during your kitchen refurbishment, our versatile units and equipment offer an efficient and economic solution to the caterers’ needs.

Production Kitchens, Preparation Kitchens, Ware-washing Units, Dry Store Units, Cold Rooms and Restaurant Units are available as individual units in their own right or they can be linked together on site to form a complete complex. Alternatively, we can offer modular, open-plan facilities, usually for larger, longer-term hires.

We offer a free design service, and project management from concept through to delivery and installation on site, plus full technical support throughout the hire period.

We have many tried and tested design layouts and would be pleased to put forward our recommendations for your project.

So if you’re planning a refurbishment or need to cater for an event then why not give us a call and we’ll be happy to provide advice and put forward a competitive proposal.

For further information or to arrange a site visit, email: sales@mk-hire.co.uk or call us on 0345 812 0800, or visit our website: www.mk-hire.co.uk

CATERING

A New Approach to Nutrition Support in NHS Care Homes

Disease-related malnutrition remains one of the most persistent challenges in UK residential and nursing care. It affects millions, increases vulnerability to illness, slows recovery, drives hospital admissions, and places strain on already stretched care teams. Yet despite the scale of the problem, the tools available to homes have not kept pace with the needs of increasingly complex residents.

Hiquid Food, a Norwegian medical nutrition company, is entering the UK market with a clear mission: to make effective nutritional support simpler, more acceptable for residents, and easier for staff to deliver.

Simple, seamless meal enrichment

Many residents struggle to consume enough calories and protein, even with carefully prepared meals.

Hiquid Food’s freeze-dried powders, made from organic whole foods, allow caregivers to enrich everyday dishes like porridge, soups, puddings, purees, and drinks. This discreet approach reduces refusals and preserves dignity, helping residents receive the nutrition they need through meals they already enjoy.

ORAL NUTRITIONAL SUPPLEMENTS WITH HIGH ACCEPTANCE

For individuals at greater nutritional risk, Hiquid Food offers compact, nutrient-dense oral nutritional supplements designed for those with low appetite or increased medical demands. They are easy to consume, well tolerated, and provide balanced support in small volumes.

WHOLE FOOD GASTROSTOMY NUTRITION

For residents requiring enteral feeding, Hiquid Food’s whole-food gastrostomy products offer a

gentle, reliable option created with a focus on tolerance, safety, and long-term stability.

Better outcomes and operational efficiency

Care providers face rising acuity and workforce pressure. Hiquid Food products reduce complexity through easy mixing, no additives, and no large volumes while supporting improved resident strength, immunity, and recovery. Better nutritional status means improved wellbeing and lower overall care costs. With long shelf-life, low weight, and high versatility, the products are also environmentally responsible and easily integrated into a wide variety of meals.

As Hiquid Food launches in the UK through Food Untethered, they look forward to working closely with care homes, clinicians, and NHS commissioners to strengthen nutritional care in a practical, residentcentred way.

For more

information: contact@fooduntethered.com

See the advert below for further information.

SyndoraAlto Sets a New Standard for Connected Care Technology

Care homes across the UK are transforming how they deliver care thanks to SyndoraAlto, the newly rebranded name behind CHARIS, the UK’s most advanced digital nurse call system.

Fully supplied, installed, and maintained from just £6.40 per bed, per month, CHARIS delivers smarter, safer, and more connected care through real-time alerts, mobile integration, and intuitive smart displays that help staff respond faster when residents need them most.

Every CHARIS system comes fully inclusive with 15” smart displays, help buttons, pull cords, guaranteed radio coverage, and 24/7 UK technical support, all backed by SyndoraAlto’s trusted installation and maintenance team.

For care providers not yet ready to replace their existing nurse call system, AltoEnhance offers the perfect first step into digital care.

Available from just £129.00 per month, AltoEnhance seamlessly connects to your current nurse call system, bringing digital reporting, mobile alerts, and actionable insights without the need for a full system upgrade.

“Technology should make care easier, not harder,” says Louis Johnson, Managing Director. “CHARIS and AltoEnhance connect people, information, and action empowering care teams to deliver truly person-centred care.”

Meet the team & learn more at www.syndoraalto.com

See the advert on the front cover for more information.

Alarm Radio Monitoring - Wireless Nurse Call & Staff Alarm Systems

Alarm Radio Monitoring is the market leader in the design, manufacture and installation of bespoke, end-to-end, wireless alarm systems and solutions for the healthcare, leisure, custodial and education industries.

We have been providing wireless alarm and nurse call systems for over 30 years. Supplying care homes and hospitals with an essential lifeline that supports the delivery of outstanding care.

We believe in excellence which translates into: Advanced Technology Industry-leading wireless alarm technologies and software

Bespoke Solutions

We design systems to your needs rather than your team having to work around

Innovative Fall Prevention Solutions by Medpage: A Comprehensive Look

Falls are a significant concern for vulnerable individuals, especially seniors and patients at risk. Medpage, a leader in assistive technology, offers a range of cuttingedge products designed to enhance safety and provide peace of mind for caregivers and families. Here’s an in-depth look at some of their standout solutions:

MPRCG1 (2023) BED LEAVING DETECTION ALARM WITH CAREGIVER RADIO PAGER

The MPRCG1 is a comprehensive system tailored for fall prevention in domestic, commercial, and NHS care settings. This all-inclusive kit includes a bed pressure mat sensor, a BTX21-MP alarm sensor transmitter, and an MP-PAG31 radio pager. The system is designed to alert caregivers when a patient leaves their bed, reducing the risk of falls.

HDKMB2 HOSPITAL DISCHARGE KIT FOR FALLS RISK PATIENTS

The HDKMB2 is a thoughtfully curated kit aimed at supporting patients transitioning from hospital to home care. It includes essential tools to mitigate fall risks and promote recovery. This kit is ideal for caregivers seeking a comprehensive solution to enhance patient safety during the critical post-discharge period.

CMEX-21 MULTI-PORT WIRELESS SENSOR INPUT EXPANDER FOR NURSE CALL CONNECTION

The CMEX-21 is Medpage’s latest innovation, designed to integrate seamlessly with existing nurse call systems. This multi-port expander allows for the connection of multiple wireless sensors, enhancing the monitoring capabilities of healthcare facilities. Its versatility makes it a valuable addition to any care environment, ensuring timely responses to patient needs. RON-WC2 WATERPROOF DISABLED PULL CORD ALARM TRANSMITTER WITH WIRELESS ALARM RECEIVER

The RON-WC2 is a robust solution for disabled individuals requiring immediate assistance. This waterproof pull cord alarm is ideal for use in bathrooms and other high-risk areas. Paired with a wireless alarm receiver, it ensures that help is just a pull away.

For more information, visit Medpage’s official website or contact their team to explore these products further. Safety starts with the right tools, and Medpage delivers just that. www.easylinkuk.co.uk

T: 01536 264 869

Wireless Nurse Call & Staff Alarm Systems

The wireless ARM Nurse Call system has been developed over 30 years with both the client and user in mind.

It enables staff to efficiently answer calls, making the management of resources more flexible and provides the functionality you would expect of any nurse call system.

The system is quick and easy to install and works wirelessly, using radio communication between both the call points and the system infrastructure. Call messages can be sent direct to staff to speed up response times and can also be integrated to work with smart phones & messaging. Data Analysis software provides a full audit trail of events

The all-new call logging software from ARM enhances the functionality of your care call system dramatically.

• It can help you track the quality of your service to your residents.

• It can help you demonstrate compliance with your aims and best practices, both to relatives and to authorities.

• It can help you find bottlenecks in service provision, track staffing requirements, and allow you to ensure staff are meeting expectations.

• Most importantly, it provides assurance that you know and can demonstrate what is happening in your care home.

Courtney Thorne Leads the Way in Wireless Nurse Call Technology for UK Care Homes TECHNOLOGY

Courtney Thorne, a long-standing innovator in healthcare communication systems, is setting new standards in the care home sector with its advanced wireless nurse call technology—designed to improve resident safety, enhance staff efficiency, and support a more responsive care environment.

With over 30 years of experience serving the UK healthcare market, Courtney Thorne’s systems are now trusted by thousands of care homes nationwide. Unlike traditional hardwired solutions, their wireless nurse call systems offer non-invasive installation, scalability, and smart analytics—making them ideal for both new builds and retrofit projects.

“At the heart of our technology is the belief that better communication leads to better care,” says Graham Vickrage, Managing Director at Courtney Thorne. “Our wireless systems not only reduce response times but also empower staff with the tools they need to deliver safe, person-centred care.”

Care providers are increasingly choosing wireless systems for their flexibility, reliability, and cost-effectiveness. With a full suite of accessories—including neck pendants, door monitors, fall detection, and

bed sensors—Courtney Thorne systems can be tailored to meet the specific needs of each home and resident.

In an industry where compliance, safety, and staff pressures are always front of mind, Courtney Thorne provides more than just products—they offer ongoing support, training, and a commitment to innovation that helps care homes future-proof their operations.

For more information or to book a free demo, visit www.c-t.co.uk or contact info@c-t.co.uk.

Edison Telecom - Specialist Solutions For Your Nurse Call Systems

We here at Edison Telecom Ltd have been providing specialist solutions to your call system requirements tailor-made to each customers needs for over 25 years, says director Bob Johnson. Is your current Nurse Call “legacy”, obsolete, so full of software bugs or commercially not viable for your current supplier/maintainer to maintain?

We may have just the part and expertise that you are looking for to give your nurse call a further extension to life, adds Bob, “Edison will treat your nurse call with the same compassion that you give to those in your care. There will come a time when your equipment is beyond repair but Edison are experts in extending the life of obsolete systems.” www.edisontelecom.co.uk

TECHNOLOGY AND NURSE CALL

From Survival To Stability: Why Financial Health Is Key To Social Care’s Future

Every day, care organisations are working tirelessly to deliver essential support in the face of growing needs and rising costs. However, too many providers are stuck balancing tight budgets, having ‘just enough’ to stay afloat. The hard truth is, just enough isn’t enough—not for the providers, not for the employees, and certainly not for the clients who depend on them.

Rising operational costs—from wages and the Fair Pay Agreement to energy bills—compound historic underfunding and financial pressures. And demand for care continues to increase, creating a widening gap that organisations are often forced to fill with limited resources.

Providers then end up in survival mode, unable to invest in improving their services for today and the future.

THE NEED TO RETHINK FINANCIAL STABILITY

Care providers need to have healthy finances in social care, and that doesn’t come at odds with delivering compassionate care.

A financially strong organisation has the breathing room to improve services, retain employees, and innovate to make a meaningful difference to the lives of people they support. And having this financial security means providers can actually plan for the future rather than constantly reacting to the present.

BENEATH THE SURFACE

Social care organisations face a web of financial intricacies. Local authori-

ty support often comes with layers of red tape. Managing aged debt and resolving invoicing errors take a significant amount of time that few organisations can spare. Regulation and compliance require meticulous reporting, and the sheer volume of admin work to manage all these leaves teams stretched thin.

At the same time, there’s an expectation for providers to keep doing more. But without the right tools and systems in place, these compounded financial struggles threaten to overwhelm this indispensable sector.

PAVING A SUSTAINABLE WAY FORWARD

Social care providers aren’t just keeping their organisations alive; they’re safeguarding the wellbeing of countless individuals and families.

Providers need to be able to prioritise long-term financial resilience. And part of this means having the tools—including robust financial management softwaresimplify manual processes, optimise resources, and reduce inefficiencies.

By championing financial sustainability, we’re creating conditions where employees can thrive, where clients receive the quality of care they deserve, and where the sector can confidently meet future challenges.

Find out more at: www.oneadvanced.com/ai

See the advert on the facing page.

Fall Savers - Affordable Fall Monitoring Solutions

FALL SAVERS ® WIRELESS MONITOR

Eliminate all cables with our new generation falls management solutions!

Upgrade your falls programme with the latest technology from Fall Savers®. The NEW Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads. Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.

BENEFITS INCLUDE:

Safer for patients; less work for staff

Bed and chair pads available

One monitor works with two sensor pads

Integrates with most nurse call systems

A variety of options, including: Call button Pager

The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition. Our anti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors.

FEATURES INCLUDE:

Connects directly to most nurse call systems

High Quality anti-bacterial Floor Sensor Pad

Large Size Pad: Measures (L) 91cm x (H) 61cm

Options (sold separately):

Anti-slip mesh for hard surface floors

See the advert on this page for further details or visit www.fallsavers.co.uk.

Fran Kirke, VP of Care at OneAdvanced, discusses how

Fall Savers®, are an experienced market leading healthcare provider of resident safety solutions for over 15 years.

TRAINING & PROFESSIONAL SERVICES

External Compliance Audits – Are They Worth It?

Working in social care is demanding. It is one of the most heavily regulated yet underfunded sectors, with providers expected to comply with regulations, meet Quality Statements, follow good practice guidance, respond to local authority monitoring, and operate under constant scrutiny.

Regulation itself isn’t the problem — it protects people and improves standards. The challenge is capacity. Larger organisations may have in-house quality assurance teams, but smaller providers rarely have the time or budget to review compliance in depth. Many owners and managers tell us they feel overwhelmed and unsure how well their service is really performing, especially since the introduction of the Single Assessment Framework.

For many, confidence in compliance is the number one concern — not because standards are poor, but because there simply isn’t time to step back and take a full, objective view.

CAN AN EXTERNAL AUDIT HELP?

In short, yes — when it’s done properly. A high-quality external audit provides:

• A clear snapshot of current performance

• Identification of good practice and priority risks

• Practical advice on how to improve

• Evidence to support action plans and improvement journeys

• Demonstration of good governance and continuous improvement — a key CQC focus

• Reassurance for owners, directors, and managers

HOW W&P CAN HELP

W&P have supported health and social care providers for nearly 25 years, completing hundreds of audits across a wide range of services. This experience gives us deep insight into what regulators look for — and what genuinely improves outcomes.

Our audits are supportive, non-judgmental, and practical. They typically include around six hours on-site, followed by a detailed report that links evidence to regulations and Quality Statements. Reports also include clear guidance, tips, and sources to help you respond confidently.

Every audit is tailored to your needs — whether that’s safeguarding, medication management, or overall governance — ensuring it is truly fit for purpose.

If you would like to know more, then please contact us on audits@wandptrainng.co.uk or call 01305

767104 for a no-obligation chat on how our audits can help you. See the advert on page 2 for details.

Competency That Builds Confidence: Blended Learning Designed for Real Care

Competency assessment might not be anyone’s favourite phrase, but in domiciliary, residential, and specialist care, it is the backbone of safe, highquality support. The challenge is making it genuinely useful, not just another hoop to jump through.

Care staff need more than theory. They need time to learn, practise, and make mistakes in a safe environment before they are expected to apply new skills with real people. That is where a blended learning approach truly shines. High quality eLearning builds consistent knowledge. Virtual sessions keep teams connected and engaged. Face to face training gives carers the chance to try techniques, ask questions, and build confidence before working directly with residents and service users in their homes or care settings.

But learning does not stop in the classroom. Competency assessments in real care environments provide the feedback carers need to know they are using best practice techniques, communicating well, and delivering safe, person-centred care. It is the

bridge between “I know it” and “I can do it.”

This balance of learning plus real world assessment creates confident, capable staff who trust their own skills and feel supported rather than judged. Managers also get clear, reliable evidence for CQC and Skills for Care requirements without drowning in admin.

At myAko, we have developed tools with our long term partners, that make this process simple and sustainable. Better learning, better practice, better competency. It is a straightforward formula that leads to stronger teams and better outcomes for residents and service users.

Because when staff feel skilled, supported, and confident, the quality of care speaks for itself.

Kevin Ashley

Founder I CEO, myAko

myako.online/care

TRAINING & PROFESSIONAL SERVICES

Eden Alternative - It’s Time to Change the Way We Care

"23 years, operating 4 Devon Nursing homes, has been pretty tough, as anyone in social care, knows, only too well. And if it was hard already, after 2024 budget, it's just got harder.

Anyway, at heart, I am just customer of Eden Alternative, and it was a stroke of luck to come across this whilst on holiday in New Zealand in 2009. It started in USA in 1994 and now runs in 22 countries.

The fact that I am now involved with this not-for-profit organisation (in the UK area) came about when one of the 2 main UK directors died suddenly just before Covid. But it's something I have run with for 11 years to help make 'vision' a reality, not a struggle. So, being both a customer and helping the admin seems quite natural.

It is a modern philosophy of care, but moreover, it's a programme that is straight forward, tried and tested for 30 years and really works.

Its member care organisations generally become trainers for their own teams, and run it themselves.

The programme is run in person over 2-3 days or online 1 hr a wk for 7 weeks. You choose.

It addresses loneliness, helplessness and boredom and operates through 10 principles to underpin 7 critical domains of wellbeing.

Moreover, it's effective, transformational and really works. As residents, and team members wellbeing, matter so much , it's a must, in my opinion.

Geoffrey Cox

Southernhealthcare.co.uk

eden-alternative.co.uk"

Rethinking Restrictive Practices: Improving Care Through Education

Restrictive practices such as physical restraint, bed rails, or lap belts remain one of the most challenging aspects of health and social care. Intended to keep patients safe, they can also cause harm, distress, and loss of dignity when used unnecessarily. Across the UK, the principle is clear: care must always use the least restrictive option.

Legislation provides the framework, but culture and staff behaviour shape daily practice. Nurses, carers, and clinicians often make quick decisions balancing safety with autonomy. Without training, restrictive practices risk becoming routine. To change this, staff need better understanding of the human impact and confidence to use alternatives.

That’s where Restrictive Practice makes a difference. Developed through codesign workshops with patients and carers, this gamified e-resource gives a voice to those most affected by restraint. Their lived experiences shaped the learning, helping staff see restraint

not as a neutral safety tool, but often as something frightening or disempowering.

The results are powerful. Staff trained with the resource led Quality Improvement projects, achieving measurable reductions:

- Bed rails dropped from 360 to 277 incidents

- Bed bumpers from 303 to 227

- Lap belt use halved, from 46 to 22

These improvements represent safer, more compassionate care and reassurance for families.

Restrictive practices may never disappear entirely, but they should be the exception, not the rule. With the right knowledge and tools, staff can choose safer alternatives and build a culture of dignity, compassion, and respect across UK care services.

See our advert on the front cover or visit

Care Home Finance from Global Business Finance

Global assists clients throughout the U.K. who specialise in the healthcare sector to achieve their objectives of purchase, development and refinance.

We have organised over £1.8bn for clients in the past 30 years, providing clients with competitively priced funding to refinance existing debt, ease cashflow and develop businesses further.

From helping clients make their first purchase through to allowing groups to grow significantly in size we