2013, Term 1, Issue 3

Page 1

WWW.BADGERONLINE.CO.UK

PRINTED ON RECYCLED PAPER

FREE

7 OCTOBER 2013, WEEK 3

THE

Scan to find us online

badgeronline.co.uk @TheBadgerNews /thebadger.ussu

SUSSEX SAYS

BADGER

THE OFFICIAL NEWSPAPER OF THE STUDENTS’ UNION

FEATURE

THE BIG DEBATE

Spotlight on student Page 3 parents: the trials and tribulations Page 8 Page 5

The tabloid page is back with a bang!

We ask ‘is Breaking 14the hype?’ BadPage worth

Pages 11

ARTS

An evening with Terry Pratchett

SPORTS TUNE IN ONLINE In memory of Jack Hutton-Potts

Page 14

Page 20

Revealed: worst lettings agents EXCLUSIVE

Student tenants told: “if you don’t like the rat poison or excrement, don’t live here”. Cat Gough Deputy Editor-in-Chief In a report released last week, the Students’ Union have asserted that “substantial” improvements need to be made “particularly amongst letting agents” in order for the state of student renting experiences in the Sussex private sector to improve. The report pointed to several key failings by lettings agencies on issues including pressure placed on prospective tenants to sign for a property and policies on guarantors which put students under further financial pressure. It also pointed to serious issues faced by students upon moving into their rented property which include mould, broken furniture and issues of sanitation. Also highlighted was the serious complications student tenants face at the end of their tenancy, specifically, the large amount of those who did not receive their full deposit back from their lettings agency or landlord once their contract had expired. The survey also revealed the best and worst performing lettings agencies according to scores given by survey participants.

TOP 5 LETTINGS AGENCIES* *According to the 2012-2013 Rate Your Landlord survey results, based on numerous key criterea

place Letting Agency

Total score

Choices Estate Agents were ranked as the worst agency, given a total score of -12, closely followed by Homelets and Pavillion Properties, who both scored -11. Closely following these lettings agents in the top four worst ranked agencies was G4 Lets, who were scored -10 by survey participants. The report, whilst highlighting some good experiences with landlords and lettings agencies, including one student who, feeling so pleased with their experience as to capitalise their comment, claimed “REALLY REALLY PLEASED WITH THE SERVICE THEY [the lettings agency] PROVIDED”, the Rate Your Landlord Report for 2012-2013, indicated that there was much lettings agents need to address with great urgency. One of these pressing issues that the report highlights was the finding that one third of students felt pressure to secure a property they were viewing. It suggests that students felt pressured to pay fees immediately in order to secure a property, and were made to feel that unless this was done, they would lose the property and be unable to find

WORST 5 LETTINGS AGENCIES*

*According to the 2012-2013 Rate Your Landlord survey results, based on numerous key criterea

Letting Agency Total score -12 Choices Homelets -11 Pavillion Properties -11 3 G4 Lets -10 place Hove Lets -9 4 Kendrick Property -9 Services Brighton Accommod5 -7 tion agency 1 2

1

Sussex Student Lettings

13

2

Q Lets

11

3

GK Whites

6

4

Barry Alderton

2

Just Lets

5

Roost

0

MTM

-7 -7

anything else. Over half of respondents were charged holding fees, and admin fees, with an average of £163 and £178 respectively. One student said their agency was “constantly saying during our viewing that we had 24 hours to put our deposit down.” Another student said “we had to race back to the office in order to be the first to pay and secure the house.” The quotes from the report suggest that whilst students have been put under pressure by the agencies, they are also led to believe that they must pay over £150 for admin fees with great rapidity, or face losing the house and being stuck without anywhere to live while studying. The Rate Your Landlord Report for 2012-13 also found that the lettings agents and landlords policies on guarantors made renting for students with families on a lower level salary, particularly challenging, and stated that “the situation is even worse for non-UK students”. The survey found that 75% of student respondents were asked to provide a UK based guarantor - a 7.3% increase from last year’s report. One student said “because [my dad] has now ‘retired’...they would not accept him as my guarantor as his wage was too low”. Another said “guarantors needed to be UK-based and a home owner. [They] refused parents as guarantors if of nonBritish nationality”. More worrying was that the report found that those respondents unable to find a guarantor were usually required to pay a larger deposit upfront, forcing some families to seek out specific loans causing them to risk financial instability. One student spoke of their experience of this, stating “I was initially required to pay 12 months rent in advance, but I managed to convince them to pay 6 months instead, because I am living with my sister so that would have meant that

my parents had to pay 24 months in one go”. One international student said: “I am not from the UK so I could not find a guarantor. “Therefore, the agency required that I paid the last 6 months of rent and the first month of rent all at once, along with the deposit. This has really put me in an unstable financial situation throughout the year”. Once students had moved in to their new residencies, more complaints were raised. Whilst 60% found their property in the condition that they expected, the report highlights a “concern” about the other 40% of respondents. One student who spoke to The Badger said “the house wasn’t ready when we moved in, I didn’t even have a mattress... they failed to get anything done [repaired] quickly...when my blind broke, it took them three months to fix it...they are just really awful. And expensive.” Another student who spoke to The Badger claimed of their moving in experience “the house hadn’t been cleaned, the windows were grimy, some walls were mouldy, mice poisoning and excrement had been left in cupboards next to the kitchen. When we told our landlady, she said if we didn’t like it, we could move out.” The report also found that mould was one of the most common problems, with over 68% of respondents reporting mould problems to their landlords. One respondent said “we found the agency very unhelpful in the number of times they tried to fob us off [about mould]”. Another claimed “they were very slow to respond, it took several email exchanges between them and our parents and us threatening to involve Environmental Health”. One of the most bitterly contested points between lettings agencies and tenants at the end of the year from all accounts has been deposits, with only half of respondents to the survey receiv-

ing their deposits back in full. Almost one third of respondents did not have their deposit returned to them by their lettings agency (see figure 17 above, which was taken from the Rate Your Landlord Report 2012-2013). Amongst the 59% who did not receive their deposit back in full, only 26% felt that they had received a reasonable explaination for the deductions. A student in the report says “They tried to make us pay £350 out of the £1560 total deposit for things such as a broken garden bench which was already broken and removal of furniture which was there when we moved in. We battled with them after showing them photos from when we first moved in and got it down to £90 which I was still not very happy with!” The survey highlighted some good relationships between tenants and lettings agencies however, with one respondent arguing “the lettings agency have treated both myself and my flatmates with respect.” And another claiming “our current landlady...is very nice, kind, responsive and easily approachable”. However the report highlights some worrying practises amongst landlords and particularly lettings agencies. See the tables on this page to see how your lettings agency scored. The full results are published on our website at www.badgeronline.co.uk

Q17. Did students have their deposits returned to them?

Yes - in full

Yes - partially

No


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.