LET’S CONNECT
About Mimi Vo
BorninSouthVietnamandraisedinRochester,Minnesota,MimiVobringsanentrepreneurial spirit,sharpbusinessacumen,andapassionforpeopletoherrealestatecareer.Agraduateof theUniversityofMinnesotawithabackgroundinbusiness,Mimihasspentover25yearsasa successfulsalonownerandistheownerofPolishedSalonLLCinTwinsburg.Heryearsof experiencemanagingteamsanddeliveringexceptionalclientservicehaveseamlessly translatedintoherworkasafull-timerealestateprofessional.
FluentinVietnamese,MimiisproudtoserveandsupporttheVietnamesecommunity throughouttheregion.Herapproachablenature,resilience,andcommitmenttopushingforward eveninthefaceofsetbackshavebecomethefoundationofhersuccess Shebelievesthatreal estateismorethanjustatransaction it’sadeeplypersonaljourney,andshe’shonoredtoguide herclientsthroughoneoflife’sbiggestdecisions
So you’re ready to make your move?
The red carpet treatment is just our style.
While the home selling process may seem daunting, here’s what you need to know: your agent has your back.
We will be with you every step of the way, providing invaluable support and guidance to make the transaction process as smooth and seamless as possible.
And yes, that’s entirely possible.
THE HOME at A GLANCE SELLING JOURNEY
1
PRE-LISTING PREPARATION From prepping for showings to providing crucial feedback along the way, your agent is your advisor from start to finish, and then some.
2
LISTINGTHEPROPERTY
Your home is professionally photographed, marketed, and listed on the MLS and key platforms. A strong launch strategy helps attract immediate attention from qualified buyers.
3 SHOWINGS& OPENHOUSES
Buyers tour the home through private showings and public open houses arranged by your agent. Feedback from these visits can help gauge interest and guide next steps.
4
OFFERS&NEGOTIATIONS
Once offers come in, your agent will help you compare terms and negotiate the best possible outcome You may accept, counter, or reject until an agreement is reached
HOME SELLING PROCESS
5
UNDERCONTRACT
The buyer proceeds with inspections, appraisal, and securing financing while title work and paperwork are completed This phase is critical for resolving contingencies and preparing for closing
6 CLOSING
Final documents are signed, the buyer transfers funds, and ownership is officially handed over. Once complete, you turn over the keys and celebrate the sale.
HERE HERE to BEGIN BEGIN
The home selling process is a long and winding road. Your agent will be in your corner every step of the way.
Choose your agent.
Well,hello Selectinganagentisahighly personaldecision Youtrustthemtoadvise youthroughoneofthebiggestfinancial transactionsofyourlife Andit’snota responsibilitywetakelightly Through personalanddiligentworkwithourclients, we’vecometounderstandwhat’simportant, allowingustoestablishasenseofconfidence andcomfort
Have an initial consultation.
Let’sgetstarted.Nowisthetimewegetto knowyou,yourneedsandhopesforthesaleof yourhome.Doyouneedtoclosebyaspecific time?Howcanyouprepareyourhomefor sale?Frompreppingforshowingstoproviding crucialfeedbackalongtheway,youragentis youradvisorfromstarttofinish,andthen some.
Prepare your home for sale.
Beforethelistingpriceisdetermined,it’s importanttoconsideressentialrepairs, cosmeticimprovements,staging,andinsome cases,renovations.Weareheretohelpyou makedecisionsthatpositionyourhomeinthe bestpossiblelight.Wesuggestinformed changesthatwillplaceyouinabetter negotiatingpositionwithpotentialbuyers.
DOWN to DET ILS
What improvements are a must?
First impressions are important, and putting your home’s best foot forward from the start is our goal. We will provide you with advice on recommended updates and repairs specific to your property type, price point and neighborhood. And rest assured, we can also connect you with experts and contractors.
Here are some simple steps we can take to ensure your home shows well while minimizing any capital investments that may not be recovered from the sale. In other words, the best outcome with the least financial effort on your part.
Presale Inspections
It can be wise to consider getting professional presale inspections before putting your home on the market. There are pros and cons to obtaining these inspections before finding a buyer, but in many instances these inspections will help you identify and address any major repairs that may be required or that a potential buyer may use as a negotiation chip. Why not avoid surprises later in the game?
Basic Repairs
Unless you are prepared to compromise on price, some home repairs are essential. These include repairs to broken mechanical and heating systems, siding, major fixtures and structural deficiencies. A move-in-ready home can help bring more buyers to the table.
Cosmetic Improvements and Remodels
Surface improvements can include fresh paint and landscaping and are quick, affordable ways to help a home show better and often result in positive returns. In some instances, larger renovations can assist in profitability. We can help you choose where to spend your money to maximize your net proceeds.
PRICING STR TEGY
Pricing is more than just guesswork; it’s a strategy.
BIGPICTURE
Decluttereveryroom Clearsurfaces andstashpersonalitems. Depersonalize.Removefamilyphotos andpersonaldecor.
Deepclean.Wipefloors,baseboards, fans,andvents
KEYAREAS
Organizeclosets.Tidyshelvesand floorssotheylookspacious
Stylekeyspaces Addfreshtowels,fruit bowls,orpillows. Makebedsandsmoothlinens.Neat beddinglookspolished.
Setdiningareas.Simpleplacesettings helpbuyerspicturegatherings
FINISHINGTOUCHES
Letinlight.Opencurtainsand blindsforbrightphotos. Replaceburned-outbulbs Keep lightingconsistentandwarm
Checkmirrorsandglass.Clean forstreak-freereflections. Hidetrashcansandpetitems. Keepthemoutofsight.
Freshentheair Airoutthehouse foraneutralscent
xterior
BIGPICTURE
Mowlawn
Trimtrees,bushes,andwalkwayedges
Weedflowerbedsandrefreshmulch
Removepeelingpaint;repaintorstain whereneeded
Powerwashsiding,porch,anddriveway
Cleardebrisfromroofandgutters
Inspectandrepaircracksindriveway, walkways,andfoundation
KEYAREAS
Washwindowsandcleanoutwindow wells
Repairtornscreensordamagedtrim
Testandreplaceexteriorlightbulbs
Repaintorcleanfrontdoor
Ensurehousenumbersarecleanand visible
Refreshorrepaintmailbox
FINISHINGTOUCHES
Addpottedplantsorflowerstofront porch
Replaceorcleanwelcomemat
Installsolarlightsalongwalkways
Stageoutdoorfurniture
Storeawayhoses,tools,andoutdoor clutter
Touchuporstainfencing
Removeorreplacewornwreathsor décor
Cleanandopenpool(ifapplicable)
LET THE SHOWINGS BEGIN
We go beyond selling four walls and focus on selling a lifestyle.
Your Home’s Red Carpet Debut.
Notwopropertiesarealikeandeachhasastorytotell.Ourfull-servicecreativedivision hascreatedacomprehensivesuiteofmarketingassetsthathelpsetournewlistings apartfromthecrowd.Theyaredesignedtoshowcaseyourhomeinthebestpossible lightforbothprintanddigitalmarketingplatforms.
Home Tours. We’re in this together.
Tooptimizethevalueofyourhomeintheeyesofpotentialbuyersandinvestors,it’s importanttoensurethatitispresentedinthebestpossiblelight Wetailorthe experiencetoyourwantsandneeds,withoutlimitation,alertingyoupriortoshowings andassistingyouasneeded
Feedback, Feedback and More Feedback.
FromthemomentyoulistyourhomewithTheAgencyCleveland,youwillreceive regularupdatesandfeedbackfromshowingsandopenhouses Westayinconstant contactwithyouthroughouttheentireprocess
CHECKLIST SHOWINGS
If You Have Ten Minutes
☐ Makeallbeds
☐ Putallclutterinalaundrybasket,then takewithyouinthecar
☐ Emptyallgarbagecansandtakeouttrash
☐ Wipedownallcountertopsandputall dishesindishwasher
☐ Putoutyournicetowels
☐ Pickupalltoysandpersonalitems
☐ Turnonalllights
If you have an hour
☐ Doeverythingonthetenminutelistabove
☐ Vacuumallcarpetandrugs
☐ Sweepallhardsurfacefloors,mopifyouhavetime
☐ Wipedownmajorappliances
☐ Wipedownallglassandmirroredsurfaces
☐ Putawayalllaundry
☐ Quicklydusthighlyvisiblesurfaces
☐ Setoutanairfreshenerorfreshlybakedcookies
the BUYERS HERE COME
An Offer Is In
Congrats, your first offer is in! Offers will include the offer price, amount of the buyer’s initial deposit, desired dates the potential buyer would like to take possession of the home, contingencies and the date the offer expires We will help you evaluate the best terms for your unique situation. A multiple offers situation may feel overwhelming, but we’ll walk you through it.
CLEVELAND NORTHCOAST
Lets Negotiate
Here’swhereyouneedastrongagentin yourcorner Priceisonlyoneofmany factorstoweighasweevaluateand negotiateanoffer Youmaywantto considerotherfactors,suchasthebuyer’s desiredpossessiondates,inclusions, contingenciesandtheamountofthe earnestfunds We’llhelpyouassesseach offertodeterminewhetherit’srightfor youruniqueneeds 1.ACCEPTASIS
You can respond to an offer in one of three ways:
2.COUNTEROFFER
3.REJECT
SO, WHAT WILL IT BE?
Our team will help you evaluate your options.
ACCEPTASIS
Your signature on the acceptance line ratifies the agreement and starts the process of moving forward to a successful close.
COUNTEROFFER
You may choose to counter any and all terms and conditions you deem necessary, including but not limited to the price, closing date or other contractual timelines or conditions. This is yet another instance where our negotiating prowess will serve you. When you counter, the prospective buyer may accept, reject or make another counteroffer.
Lastly, you may simply reject an offer outright. In these scenarios, we will work toward sourcing the next buyer willing to make an offer at the terms you deem favorable.
THE PUSH FINISH LINE the to
INSPECTION&REPAIRS
Checking the boxes
Ifyourbuyerhasrequestedinspections,theymay haveanywherefromafewdaystoafewweeksor moretoschedulethemastheydeemnecessary. Dependingontheinspectionfindings,thebuyer mayaskforrepairs,renegotiatetheoffer,or requestcreditstobemade.Bepreparedforthe followingcommoninspections:
BUTTONINGUPTHEDETAILS
Including, but not limited to:
Buyerdepositsearnestmoney-escrow period
Receiveescrowinstructionsandsign documents
Titlesearch;preliminarytitlereporttobuyer Appraisalscheduledbybuyer’slender. Reviewinspectionsanddisclosures. Completeanyagreed-uponrepairs. Removalofanyremainingcontingencies. Finalinspectionandwalk-through. Fundsdepositedintoescrow Transfertitletothenewowner
GETTINGREADYTOMOVE
Time to pack up
We’rehappytorecommendvariousmoving companiesandcleanerstoensureyourhome willbereadyforclosingday.
CLOSINGDAY
Drumroll, please
Onclosingday,legalownershipofthehome willbetransferredtothebuyer Fundswillbe usedtopayoffyourmortgage(ifapplicable), agentcommissionsandotherapplicable closingcosts.Theremainingproceedswillbe transferredtoyouintheformofabankcheck orwiredtoyourbankaccountupona successfulclosing.
POSSESSIONDAY
Saying farewell
ThisisoftenconcurrentwithClosingDay,but notalways.Insomescenarios,youmayhave negotiatedarighttoremaininyourhomefor additionaldaysorweeks Restassuredthat oncethisdaycomes,wewillhaveprepared everythingforaseamlesshandofftothenew owner.
We made it. Just like we knew we would!
SO, WHAT DO WE DO DIFFERENTLY?
The way we see it is this: no agent is an island, and no one should go it alone. The Agency’s culture of collaboration means you benefit from our strength as a whole You have an entire team of experts in everything from marketing to negotiation at your disposal
We collaborate. We connect.
At the forefront of our passion for collaboration is our ability to connect, in every sense of the word We use our proprietary technology to communicate seamlessly If we have a new listing coming to market, we’ll spread the word and hear back immediately from fellow agents with prospective buyers on the lookout.
We market strategically.
Say goodbye to the one-size-fits-all marketing standard. We custom-curate each marketing strategy so precisely that we ensure our success. That’s why we bring the buyer for 30% of the properties we list.
We do it all.
It’s all in our wheelhouse. The Agency offers the engine in-house to cater to all of your real estate needs. We have developed strategic partnerships and a robust in-house team to provide comprehensive services for every situation, from staging to strategic negotiation
We know our markets inside and out.
We
go the extra mile.
We go the extra mile by providing personalized guidance, strategic market insights, and expert negotiation to secure the best outcome for every client. From staging and marketing to closing details, we handle every step with precision and care to ensure a seamless and successful transaction.
Our team is comprised of dedicated real estate professionals who are proven experts in each area we serve, from Bratenahl to Barberton We’re in the know on community events, local proposals, and market trends that affect home value, and we leverage this intelligence to position your property in the best possible light.
Targeted. Thoughtful.
Strategic.
WEBELIEVETHATEVERYPROPERTY DESERVESITSDEBUT. HEREAREAFEW WAYSWE’LLROLLOUTTHEREDCARPET FORYOU.
Email Outreach
Wedon’twaitforbuyerstocometous.Wegotothem.Ourin-house marketingteamisabletoproactivelymonitordigitalactivityfrom prospectivebuyersandstrategicallypromoteyourpropertytothose whoarequalifiedandmotivatedtobuyhomeslikeyours.
InadditiontoleveragingTheAgency’sregionalsocialmedia channels,weworktogainexposureforyourpropertyonourpartner accounts.Usingrealtimedataandindustrybestpractices,we determinethepropertacticstoshowcaseyourhome.
Print Assets
Ourin-housecreativeteamexcelsatcapturingaproperty’sessence inaneye-catching,engagingdesign.Whetherthroughdirectmail, printadvertising,orgood,old-fashioneddoor-to-doornetworking, wewillputourprintadvertisinginfrontoftherightbuyersforyour home.
Local Outreach
Wewillhosttargetedcommunityeventsdesignedtoshowcaseyour hometoprospectivebuyers.Byengagingdirectlywithlocal residentsandpotentialbuyers,wedemonstratetheuniquecharm andvalueofyourproperty.
You now have someone in your corner, in every corner of the world.
THE AGENCY’S GLOBAL NETWORK
Withaglobalnetworkofover130brokerageoffices aroundtheworld,weofferouragents andtheirclients unparalleledreachandopportunity.Thisinternational presenceallowsustostrategicallycross-market propertiestoregionswherethey’remostlikelytoattract qualifiedbuyers,whilefosteringacollaborativeculture amongourtop-producingagents.Bysharingmarket insights,bestpractices,andexclusiveopportunitiesacross borders,we’reabletodeliverexceptionalresultsanda trulyconnectedrealestateexperienceonaglobalscale
2024 TOP SALES
Supplements & Helpful Info
EVERYTHINGYOUNEEDTOKNOWABOUT THEHOMESELLINGPROCESSATAGLANCE.
CHECKLIST HOME INSPECTION
Exterior
☐ Roof & Gutters – Remove debris, check for missing shingles, and clear gutters/ downspouts.
☐ Siding & Paint – Touch up peeling paint and check for signs of rot or damage.
☐ Foundation & Drainage – Look for cracks, standing water, or signs of shifting.
☐ Windows & Doors – Ensure they open and close properly, and replace broken screens.
☐ Garage – Test the door opener and confirm the auto-reverse safety function is working.
Interior
☐ Ensure all utilities are turned on and pIlot lights are lit.
☐ Gather Important Documents – Have warranties, manuals, and maintenance records ready.
☐ Check for Leaks – Inspect under sinks, around toilets, and near appliances.
☐ Test Faucets & Drains – Ensure proper water pressure and drainage.
☐ Inspect Walls & Ceilings – Fix cracks, water stains, or peeling paint.
☐ Check Floors – Repair loose tiles or squeaky floorboards.
HVAC
☐ Replace Air Filters – Helps HVAC efficiency and shows good maintenance.
☐ Ensure the Thermostat Works – Test heating and cooling settings.
☐ Clean Air Vents & Ducts – Remove dust buildup.
Plumbing & Electrical Systems
☐ Test Outlets & Light Fixtures – Replace non-working bulbs and ensure no exposed wiring
☐ Check Circuit Breaker Box – Label circuits if needed and ensure no tripped breakers
☐ Flush Toilets & Run Water in All Sinks – Ensure proper function and no leaks
☐ Run Garbage Disposal & Dishwasher – Make sure they operate without issues
Attic, Basement, & Crawl Spaces
☐ Ensure Proper Ventilation – Check for moisture, leaks, or mold.
☐ Look for Signs of Pests – Rodents, termites, or insects can be red flags.
☐ Check Insulation – Proper insulation helps with energy efficiency.
Safety & Security
☐ Test Smoke & Carbon Monoxide Detectors – Replace batteries if needed.
☐ Check Security Systems (If Installed) – Ensure they are functional.
☐ Make Sure Fire Extinguishers Are Accessible – Especially in the kitchen.
FREQUENTLY ASKED
QUESTIONS
What are my financial obligations?
Closingcostsassociatedwithsellingahomecanincludebutarenotlimitedtoprorationsof taxesandHOAdues,realestatecommission,state,countyorcityfees,mortgagepayofffee, capitalgainstax(ifapplicable)andtitlefees.We’llwalkyouthroughthisandreferyoutoa CPAorFinancialAdvisorwhocanhelpdeterminethefinalpriceyou’recomfortableaccepting.
What do I need to know about home inspections?
Buyerstypicallyrequestageneralhomeinspectiontoevaluatesthehome’sstructure,roof, plumbing,electricalsystems,HVAC,foundation,andappliances Theymayalsorequest specializedinspectionsdependingonthehome'sage,location,orvisibleissues Somecommon inspectionsinclude:radon,mold,pestandtermite,roof,andfoundationorstructural inspections
Should I sell my home before buying a new one?
Youragentcanhelpyoutoassessyourbestoptionbasedonthemarketandyourpersonal finances Sellingfirstensuresyouhavetheproceedstopurchaseyournexthome,butyoumay needtemporaryhousing Buyingfirstavoidstheneedfortemporaryhousingbutmayrequirea bridgeloanorcontingencyplan Dependingonthesituation,youragentmayrecommend writinganofferthatiscontingentuponthesaleofyourcurrenthome
AWappraisal,negotiatingwiththebuyer,orexploringotherfinancingoptionscanhelpyou navigatethesituationandkeepthesaleontrack.Youragentwilldiscusstheseoptionsand findtherightsolutionforyouruniquesituation.Askyouragentaboutappraisalgap contingency!
What is the seller’s commission for?
Commissionfeesaretypicallysplitbetweenthelistingbrokerageandthebuyer’sbrokerage, withaportioncoveringmarketingandoperationalcosts.Followingthe2024NARlawsuit settlement,theindustryhasseenincreasedtransparencyregardingcommissionstructures, givingconsumersmoreflexibilityinhowtheystructureagentcompensationandmorepower tousethecommissionasanegotiatingtacticthroughoutthetransaction.
How is commission split with the buyer’s agent?
Commissionfeesaretypicallysplitbetweenthelistingbrokerageandthebuyer’sbrokerage,witha portioncoveringmarketingandoperationalcosts.Followingthe2024NARlawsuitsettlement,the industryhasseenincreasedtransparencyregardingcommissionstructures,givingconsumersmore flexibilityinhowtheystructureagentcompensationandmorepowertousethecommissionasa negotiatingtacticthroughoutthetransaction.
Can a seller choose not to offer a commission to the buyer’s agent?
Yes,asellercanchoosenottooffercompensationtothebuyer’sagent.However,doingsomaylimit thepoolofbuyers,assomeagentsmayprioritizeshowinghomeswheretheircompensationis clearlyestablished.Ifaselleroptsnottoofferthis,buyersmayneedtonegotiatedirectlywiththeir agenttopaythatfeethemselves,whichcouldaffecttheoverallappealandcompetitivenessofthe listing.
