Crown

focus customer

SUMMER 2018

Crown WFM

TM

VERSION 14 has arrived...

Version 14

Find out about the latest release

Events Focus

Crown Customer Conference 2018

Crown Cloud

Blue Sky thinking for Crown WFM

Welcome Back Relaunching Customer Focus

VERSION

14 02

INTRODUCING THE LATEST RELEASE OF CROWN WORKFORCE MANAGEMENT

Here at Crown, we are constantly evolving to give our customers the very best in Workforce Management Solutions.

The focus of the new release is around design and usability with a new look and feel as well as layout design changes.

have contributed to Version 14 have been as a result of client feedback to ensure that the product truly reflects real-life customer needs and demands.

Version 14 has been designed with customer feedback and suggestions in mind to keep ahead of changes in technology, demands and legislation. Upon first seeing Version 14 the visual changes are immediately obvious. As you may be aware Crown underwent a rebranding last year and the new release reflects that change with a new colour scheme, modern design and user-friendly layout. Many of the developments that

As well as the great new look and feel, Version 14 uses intuitive personalisation to allow for easier access to the most frequently accessed areas. his latest release brings the design of the product in line with the new branding of 2017 and matches the more contemporary feel of the newer additions to the system.

crownworkforcemanagement.com

A TEAM OF 15 DEVELOPERS HAVE SPENT A YEAR CREATING VERSION 14

Additionally the Version 14 development has incorporated the ability for cross-platform use. Not only can you now use Crown in Internet Explorer, but also Chrome, Safari and Firefox. The functionality for tablet devices has also been incorporated for overall greater flexibility and mobility.

New to Crown Roster is the ‘availability advisor’.

This allows managers to offer additional work opportunities to pre-selected groups of staff in order to meet resourcing or skills gaps. These alerts can be sent out via SMS or email to allow for quick and easy communication and swifter responses to allocate work where it is needed. This functionality has been designed to aid companies in demand management – and in particular for those who use seasonal workers, zero-hours contracts or part-time contracts.

A team of 15 developers have spent a year creating Version 14. It comes on the back of ‘Crown Analytics’, a module developed to provide insight into company efficiencies as well as energise employee understanding, and ‘Crown Mobile’, a platform which can be used on mobile phones which was launched last year and gives staff easier access to self-service features like clocking in/out and requesting leave.

Version 14 is now being applied to all new customer accounts and will be applied to existing customer accounts over the year. London Olympia, Lofthouse of Fleetwood, Fusion Lifestyle and Pets at Home are among Crown’s existing client list due to migrate on to the new release.

There are regular WebEx demos organised by your Account Manager if you would like to view Version 14 so please contact your Account Manager if you are interested.

crownworkforcemanagement.com

INSIGHTS & BLUG

CROWN’S CUSTOMER CONFERENCES 2018 Crown’s Annual Customer Conference is being held in Stratford upon Avon again this year. Last year’s Insights and BLUG Conferences were a huge success and highly praised by those who attended. There will be talks and workshops throughout the day as well as a chance to speak face-to-face with us at Crown and directly with other customers.

Last year was a huge success and the location was such a hit we are once again holding our BLUG and Insights Conferences at the Crowne Plaza in Stratford upon Avon. BLUG will be Tuesday the 11th September 2018 and Insights will be on Wednesday the 12th September 2018.

It is always a day packed with events including talks, demonstrations, interviews and workshops. It’s a great opportunity to meet other customers and find out how they use the system as well as seeing demonstrations of new modules and software.

All registrations for the event will be taking place through the Insights app this year as the app was such a hit last year. Please go to https://register.eventmobi.com/INSIGHTS2018/yourdetails to register for the event.

Check out last year’s video to see what it’s all about.

Sue Scott Head of Customer Services

Welcome Back & Contacts WORDS FROM SUE SCOTT, HEAD OF CUSTOMER SERVICES Welcome back to the Customer Focus newsletter! We are excited to relaunch this to help keep you up to date with the latest from Crown including product updates, events and news. If you have any suggestions or would like to be feature then please send an email to info@ crowncomputing.co.uk.

crownworkforcemanagement.com

crownworkforcemanagement.com/customerfocus

CROWN COMPUTING LIMITED Amber Close, Tamworth Business Park, Amington, Tamworth, Staffordshire B77 4RP UK