HP LaserJet Printer P4015x: The Best One that Value for Money

HP LaserJet Printer P4015X: The best one that value for money Recommended by Sando Sasako Jakarta, 25 October 2015

http://mindmachine.co.uk/products/HP_Pics/HP_LJ_P4014_Paper_Feed_2_M500.png

Perform User Maintenance Message Reset 1. Press the Menu Button 2. Press the down arrow to highlight SERVICE and then press OK 3. Enter the PIN using the alphanumeric keypad PIN for the HP LaserJet P4014 models is 05401408 PIN for the HP LaserJet P4015 models is 05401508 PIN for the HP LaserJet P4515 models is 05451508 4. Press OK to enter the PIN and open the SERVICE menu.

5. Scroll down the MAINTENANCE COUNT and reset the count to Zero.

Paper jams underneath the toner cartridge area going into the front of the fusing assembly. When it jammed if one opened the door and removed the toner cartridge, there was 1 or two pieces of paper wrinkled up right in front of the fuser with the first page about an inch inside the unit. After pulling the fuser out I noticed that the lower pressure roller outer coating had started to peel off and the roller was warped all over.

A broken pressure roller gear that locked up the fuser drive system. After replacing the part the machine started working again but it was more noisy than usual. I then printed off the config page to see the machine had 500,000 prints on it. Since the noise was in the back I pulled the fusing assembly back out and noticed that the swing plate gear inside the machine that meshes with the pressure roller gear was worn down. I had often wondered if this was going to be an issue with these models because of how hard the fusers turn as they age. So this situation answered my question. From now on I’ll be keeping an eye on these swing plate gears.

(49.XXX Service Error on the Display) http://blog.marketpoint.com/2013/02/18/troubleshooting-tips-for-hp-laserjet-p4014-and-p4015/ http://www.printertechs.com/shop/metal-gear-hp-laserjet-swing-plate-assembly-rm1-0043 HP should be concerned about the P4014 user guide and service manual which suggest changing the clutch for paper feed problems but omit to mention changing the pickup and feed rollers. It is fair to point out that engineers should know the rollers are the first thing to think about but there is a danger of people just accepting what the manual says without giving it further consideration. Changing the clutch is a major job, so perfectly good printers could be going to scrap for want of £15 worth of rollers.

Kalau nggak gitu, nggak laku dong…

Kumaha atuh damang?

Tray Issues I’ve been seeing a lot of jam issues coming from the paper tray, specifically the paper not even making it out of the tray. While troubleshooting I’ve been seeing lots of broken paper stops. The plastic that locks the stop in place breaks or cracks and the stop will move back an inch or more. People see the problem and move the stop back up but once they close the tray the weight of the paper pushes the stop back again. Unfortunately the stops are not available as separate items to purchase and replace. However, you can get refurbished trays relatively inexpensively.

4. 13.20.00 Jam Inside You’ll see this error message when the paper jams in the front of the machine, the customer pulls the paper out, and a piece tears and gets stuck on the sensor flag in the front feed assembly. On the new P4014 and 4015 series HP has made the paper jam removal guide even smaller. To find the guide: * open the bypass tray and remove the envelope accessory plate right above the bypass pick up rollers * open the front door and remove the cartridge * the paper jam removal guide is in the very front of the print cavity. It has a green labeled handle on the right side to rotate it up.

Check in that area for jammed paper that may have been missed. If you see paper in there that you can’t quite reach use a piece of heavy cardstock paper and push it up through the bottom of the machine up to the top (a good thin pair of hemostats have saved me time on several occasions). This should push any paper scraps through the feed assembly or sensor flag and up to where you can grab it and pull it out. The main thing here is to only feed paper from the bottom to the top. Doing this procedure from top to bottom could break the sensor flag. Worse case scenario you will have to remove the bypass tray pick up assembly to remove the jam.

HP LaserJet Printer P4015 Parts Fusers & Maintenance Kits

Feeders, Fans, Hard Drives, & Sensors

Rollers & Paper Jam Kits

HP LJ P4015 Rollers & Paper Jam Kits http://www.feedroller.com/store/index.php?cPath=1_17_86_1707_1711&osCsid=u5k6l5dn8t8t7dg6tja40j3572 Pick-Up Roller Tray 1 Pickup Roller 4200/4300/4700/cp4005/P4014/P4015/P4515 M4555/P4014/4015/4515 RM1-0036 RL1-1641 (hb, 3.20) (hp, 8.50) (hp, 12.32) These rollers rarely require replacement, for Paper Jam problems be sure that your Separation Rollers are replaced first before purchasing these rollers.

Primary_Pick_Up_Roller_4200_4300 Sep Rollers

MP Tray Roller

1

Separation

4200/4250/4300/4350/4700/CP4005/P4014/P4015/P4515 M4555/P4014/4015/4515 RM1-0037 RL1-1654 (hb, 3.20) (hp, 8.50) (hp, 14.76) SYMPTOMS OF WORN SEP. ROLLERS: Grunting noise during Printing - Paper Jamming. Sep. Rollers are the primary cause of Paper Jams, Separation Rollers should be bought in pairs the printer requires (2) Rollers per Tray, (1) in the Paper Tray and (1) inside the Printer, Sep. Rollers are universal and can be used in Tray 2 and optional Trays 3 & 4.

MP Tray 1 Feed Roller M4555/P4014/4015/4515 RL1-1663 (hp, 14.07)

Roller Kit P4014/4015/4515 CB506-67904 (hp 11.69)

Single Tray Repair Kit 4200/4250/4300/4350/4700/cp4005/P4014/P4015/P4515 (hb, 8.50) (hp, 21.50) Say goodbye to paper jams, this new repair kit is perfect for repairing the tray 2 paper tray on the hp 4200/4300/4700 series printers. All the rollers you will need have been included to bring your printer to a like new performance. this kit gives you all rollers needed to repair 1 paper tray. Includes: (2) 0037 Separation Rollers (1) 0036 Primary Pickup Roller Paper Jam Roller Kit Paper Jam Roller Kit P4014/P4015/P4515/M601/M602/M603 CB506-67904 (hb, 39.95) (hp, 110.95) 10 - RM1-0037 5 - RM1-0036

Paper Jam Kit Deluxe Paper Jam Kit Deluxe P4014/P4015/P4515/M601/M602/M603 (hb, 59.95), (hp, 170.95) Pickup Roller - RM1-0036 (Qty 4) Feed Roller - RM1-0037 (Qty 8) MP Separation Roller - RL1-1654 Mp Pickup Roller - RL1-1641 MP Feedroller - RL1-1663 Transfer Roller - CB506-67903 Multipurpose Tray 1 Kit Multipurpose Tray 1 Kit P4014/P4015/P4515/M601/M602/M603 CB506-67905 (hb, 19.95) (hp, 49.95) 1 - Pickup Roller RM1-1641 1 - Feed Roller RM1-1663 1 - Separation Roller RL1-1654

HP LJ P4015 Fusers & Maintenance Kits http://www.feedroller.com/store/index.php?cPath=1_17_86_1707_1710&osCsid=u5k6l5dn8t8t7dg6tja40j3572 Fuser Refurb Exchange Required 4014/4015/4515 RM1-4554-RX (hb 195.95)

Fuser Refurb No Exch 4014/4015/4515 RM1-4554-RO (hb 259.00)

Fusing Assembly

Fusing Assembly 220V

4014/4015/4515 RM1-4554-X (hp 259.95)

4014/P4015/P4515 RM1-4579 (hb 524.77)

Maintenance Kit 220V

Maint-Kit Refurb Exchange required 4014/4015/4515 CB388A-RX (hb 238.95)

4014/4015/4515 CB389A (hp 300.03)

Fuser Genuine 4014/4015/4515 RM1-4554 (hp 279.95)

Original HP Maint-Kit NO Exchange required 4014/4015/4515 CB388A (hp 344.95)

HP LJ P4015 Feeders, Fans, Hard Drives, & Sensors http://www.feedroller.com/store/index.php?cPath=1_17_86_1707_1714&osCsid=u5k6l5dn8t8t7dg6tja40j3572 512MB DDR2

256MB DDR2

128MB DDR2

P3015/4014/4015/4515 CE483-67901-LP (hp 92.07)

P4014/P4015/P4515 CC415-67901-LP (hp 296.78)

P4014/P4015/P4515 CC414-67901-LP (hp 115.64)

Sheet High Capacity Input Tray

Sheet Stapler Stacker

Paper Delivery Drive Assembly

P4010/4515 1500 CE829A (b 526.33)

P4014/4015/4515 500 CB522-67901-RO (hb 282.53)

P4014/4015/4515 RM1-4526 (hp 12.91)

Duplexer Unit

Duplexing Outer Cover

P4014/4015/4515 CB519-67901-X (hp 204.72)

P4014/4015/4515 RC2-5760 (hp 14.66)

Custom Media Cassette C P4014/P4015 CB527-67901 (hp 246.81)

Custom Media Cassette C P4014/P4015 CB527-67901-RO (hb 181.37)

Fusing Assembly

Fixing Film Sleeve

HP M525MFP RM1-8508-X (b 345.50)

P4014/P4015 (FILM4014) 4015 SLEEVE (hp 100.80)

32T Fuser Gear

Fuser Gear Kit

Fuser Drive Gear Kit

P4014/P4015/P4515 4015-32T-3 (hp 5.08)

P4014/4015/4515 P4015-FGK-3 (hp 4.66)

P4014/4015/4515 P4015-GK (b 14.28)

Option Cover

AC Power Supply Assembly 220V

M601/602/603/P4014/4015/4515 RC2-2459-RO (hb 16.35)

P4014/4015/4515 RM1-4578-RO (hb 269.10)

Toner Cooling Fan

Drum Drive Motor

Laser Scanner Assembly

4555/601/602/603/4014/4015/4515 RK2-1992-RO (hb 12.66)

M4555/P4014/4015/4515 RL1-1659 (hp 72.04)

M4555/P4014/4015/4515 RM1-7419-RO (hb 249.42)

Paper Jams in HP LaserJet P4014, P4015, P4515 Series (Error Message 13 for HP P4014, P4015 and P4515 Series Printers) http://mindmachine.co.uk/products/HP_Texts/HP_LJ-P4010_-_ops_error-13_01.html Paper jams are more or less inevitable in modern printers because they print using cut sheet paper and that is quite difficult to handle. Paper sticks to the stack it was supplied in, separates but feeds skewed, or the electrostatic fields inside the printer attract it unduly and it collides with something or even wraps around the drum. Considering the difficulties, a modern printer is a miracle of reliability. If you are experiencing a run of paper jams you probably aren't in a mood to congratulate the designers.

13.xx.yy JAM IN TRAY xx HP uses "Error 13" to alert users that paper is not moving through the printer properly. Printers usually detect this using a series of infra-red optical beams and reflectors along the paper path. If one of the beams is broken or made when it should not be the printer halts and reports an error. (See WG8-5624), If the printer did not halt when an error occurred the paper feed system might continue cramming paper into the machine, potentially damaging something expensive like the drum or fuser.

"13" errors are often straightforward - the cause of the jam is visible in the form of worn rollers. Open the cassette tray mentioned in the message and look at the roller in the front centre (tray 2 is the built in cassette). It should have a wave-patterned surface. If it is smooth it may often work but it will no longer work well. There is a matching roller in the body of the printer which will be equally worn. Another roller immediately behind the one in the printer wears less but is sometimes replaced for convenience and the removal of doubt.

If the roller doesn't seem to be the problem, check through the paper path; take the cartridge out and look under it. Somewhat before the cartridge (towards the front of the printer) there is a metal flap with a green tab, lift that and look underneath for paper. The printer should be indicating where it thinks the problem lies: Tray 2, Top Cover, Rear Door or Duplexer.

There are two rather opaque areas in the LaserJet P4014, M601 and M604series - as well as most other modern mono printers. Paper follows an S shaped path from the feed cassette to the output bin on top and the problems occur as paper goes round the bends.

Tray 2 Jams http://mindmachine.co.uk/products/HP_Pics/HP_LJ_P4014_Paper_Feed_2_M500.png As paper comes out of the cassette it is only being driven by the feed roller which is not very powerful and could be worn, so paper could be late. Paper has fed when it reaches paper sensor PS102 which is in the neck of the printer above the tray. At this point the main feed rollers, worked by a clutch, take over and will push the paper up to registration and then PS101.

The pickup, feed and separation rollers - and the lift motor in the tray - work together to get paper moving. If the interplay of forces isn't right timing goes wrong, paper doesn't arrive at PS102 and the printer stops.

Alternatively paper does arrive but a bit too late and is caught with the tail end sticking out into the cassette.

Users spot the paper going up into the throat of the printer and are only too likely to pull it downwards.

Sometimes that dislodges the flag from PS102 leading to it permanently signalling a paper jam. It is difficult to fix. If the paper seems wedged in there, take the cartridge out and pull and push the page up to the registration station; avoid pulling paper backwards; the paper path was not designed for things to move backwards.

Top Cover and Rear Door Jams On machines like the LaserJet 4200, P4014 or M601 where it is easy take the fuser out you can get a view almost all the way through the printer. Once again it is better not to rip paper backwards out of the fuser but to feed it through in the intended direction of travel if possible. The LJ-4200 fuser has a green wheel to do this, the P4014 and M101 series are supposed to release the pressure roller when they jam. Either way it can be nearly as quick to take the fuser out and check it over to see why there is a problem. Be careful, a fuser the has just been in use can be very hot!. Paper doesn't usually get jammed in the fuser as it is being quite strongly driven by rollers when it gets there. Frequent jams in the fuser area implies something wrong.

If the printer won't feed from the cassette without a problem try simplifying the feed path. Will paper feed from the multipurpose tray. Will it feed to the rear face-down tray but not to the top tray.

Paper feed problems tend to have an erratic onset. They happen when a tray is nearly full, or nearly empty, or they are a nuisance at the start of the day. This is usually a sign that the feed and separation rollers are worn and need replacing.

Try turning the paper stack the other way up and if that doesn't work try it the other way round. HP recommend against the common practice of fanning the paper as it damages the edges and creates static charge Look at the feed rollers. Modern feed rollers are usually a soft grey rubber and have a textured surface. If the rollers were once textured and have lost the pattern they won't work properly.

There is more on dealing with paper jams and several diagrams giving ideas what might be causing them here (http://mindmachine.co.uk/products/HP_Texts/HP_LJ_P4014_Paper_Feed_01.html).

Tray 1 13.01.00 JAM IN TRAY 1. Tray 1 is the fold-down multipurpose tray on the front of the printer, sometimes called an MP tray. It is the simplest path through the printer and will take the widest variety of media such as labels, envelopes and light card. Tray 1 is therefore vulnerable to having marginal or unacceptable things put through it and sometimes failing. A common trigger for paper jams is use of inappropriate media envelopes or labels not rated for laser printers for instance.

Check the specification of the stationery used against that for the printer given in the user guide. With the envelope feeder cover, cartridge and fuser out it is possible to see clear through the printer. If there is nothing visibly trapped but the error persists then examine the paper path sensor positions; something is dislodged. Try simplifying printing by feeding to the rear drop down face-up tray rather than the top face-down tray. If paper jams are frequent even with ordinary office paper then the pickup, feed and separation rollers might be worn in which case kit CB50667905 (http://mindmachine.co.uk/products/HP_Texts/HP_CB506-67905_-_HP_LJ_P4010_tray-1-feedrollers_01.html) is what is needed. (The rollers are easily examined and replaced, a single screw releases the cover which lifts out to the left. A spring-loaded cover is over the separation roller). If the rollers have just been replaced and start giving this error they might not be seated correctly. The paper flag just to the right of the roller housing might not be moving correctly or the optical sensor might be dirty.

The Diagnostics (http://mindmachine.co.uk/products/HP_Texts/HP_LJ_P4010_ops_diagnostic-mode_01.html) menu can test the tray 1: * paper sensor - which should change an indicator on the display when it is pressed * solenoid which should make an audible click when the test is run.

All the points so far can easily be checked by a user.

The service manual also suggests replacing the tray 1 solenoid SL102. This requires partially stripping the printer and is a job for a technician. Another possibility with recalcitrant faults is to replace the entire MP tray pickup assembly RM1-4563 (http://mindmachine.co.uk/products/HP_Texts/HP_RM1-4563_-_HP_LJP4010_multipurpose-pickup-assembly_01.html). The solenoid would be cheaper, except that HP don't seem to provide it as a separate part. What could be wrong with a solenoid? Examine the tip that holds the cam wheel closely, also look at the foam acting as an anti-residual strip. There is a frequent problem with HP solenoids that the anti-residual foam or strip decays leading to mis-timing and misfeeds. The solenoid may appear to work, but its timing is bad.

Tray 2 13.03.00 JAM IN TRAY 2. Tray 2 is the slide-in cassette drawer in the base of the printer. It is usually the most heavily used paper-feed tray in a printer. If there is a visible paper-jam in tray 2 note where it is and clear it. Paper jams can be caused by poor-quality paper or material that is out of specification, failure of the motor or sensors and things jammed in the paper path. However the most likely cause of an issue is worn pickup and feed rollers. The rollers are easily examined - particularly the one in the front of the cassette tray. The roller should have a substantial amount of texture -somewhat like the back of a hand. If the roller is shiny and has very little texture it and it's partner(s) inside the printer need to be replaced. The kit CB506-67904 (http://mindmachine.co.uk/products/HP_Texts/HP_CB506-67904_-_HP_LJ_P4010_tray-2-feedrollers_01.html) provides the rollers for the job. If the rollers have just been changed and this error occurs check that they are pushed home correctly.

Noting where the paper was when the printer reports a jam is helpful. If the paper has not moved at all, or just fractionally that would imply the pickup roller has a problem (RM1-0036) (http://mindmachine.co.uk/products/HP_Texts/HP_RM1-0036_pickup-roller_01.html). If the paper has moved a bit further into the throat of the printer but is easy to remove that implies weakness in the feed-separation rollers (RM1-0037) (http://mindmachine.co.uk/products/HP_Texts/HP_RM1-0037_feed-separationroller_01.html). If the paper has travelled into the printer throat and is a bit difficult to remove that suggests it has got through the internal feed rollers so it could be lazy action in feed-separation but could also be the internal feed rollers, and they will be difficult to deal with.

Be careful removing jams where the paper has gone into the throat of the printer above the cassette and seems stuck there. The paper sensor flag for PS102 (Pre Feed Sense) is in there and when paper is pulled downwards too sharply it can become dislodged. The paper flag is not easily accessible and could be a nightmare to get back into position. One possibility is to turn the printer off and try to pull and poke the flag back into place.

LJ-P4014 Intransigent faults are possible, of course. The paper path from tray 2 is a bit more complicated than that from tray 1. The tray contains two paper sensors - one for paper present and another for top-of-stack which controls the lift motor. At the right-rear of the drawer housing are three switches used to sense the type of paper loaded and the switch arms can give trouble. Paper is pushed upwards into the throat of the printer by the first feed roller and should trigger the PS102 pre-feed sensor and then pass through the feed rollers, whose timing is determined by a clutch. The paper should then halt and be straightened in the registration station. Any of the paper movement sensors might not be working. It is also possible that the tray 2 pickup solenoid or the feedroller clutch might not work correctly. Run the various tests from the diagnostic (http://mindmachine.co.uk/products/HP_Texts/HP_LJ_P4010_ops_diagnostic-mode_01.html) menu, looking to see the sensors change as they are pushed. Listen for the audible click of the solenoid and clutch.

The points so far can be checked by a user - although running through the whole set of possibilities does take a bit of time.

There is some help here (http://mindmachine.co.uk/products/HP_Texts/HP_LJ_P4014_Paper_Feed_01.html).

A previous generation of HP laser printers gave trouble with the paper feed solenoid and this has continued into the P4014 series. The solenoid works in the sense that nine times out of ten paper feed works and that it can be heard ticking when operated from the diagnostics menu. The problem is that it desn't always release correctly giving a characteristic missed beat and a misfeed if the printer is asked to print ten or twenty pages.

RM1-4562

A known point of failure is the cog and spring on the end of the paper feed shaft Z assembly RM1-4562 (http://mindmachine.co.uk/products/HP_Texts/HP_RM14562_-_HP_LJ_P4010_paper-feed-shaft_01.html) which can get knocked off; they are held in place by a very ephemeral plastic "E" ring. Recover the cog, spring and e-ring from the tray or floor nearby if possible - they are not available as HP spares. If they are lost then either equivalents will have to be found in a junk box or the paper feed shaft will need replacing, which is difficult to do and therefore expensive.

Some of the other parts that might be implicated are in the mechanical and low voltage electronics enclosure on the left of the printer and require work by a technician. HP suggest possibly replacing the solenoid again.

Tray X 13.03.00 JAM IN TRAY X. In its maximum configuration this printer series can take up to four more paper feed units, usually as one extra tray or a tower of three 500 sheet trays (3,4,5) and one 1500 sheet tray (6).

Diagnosing problems with these trays is as for tray 2 with the added flexibility that the rollers, cassettes and entire drawer units can be removed and swapped around. As usual the most likely cause of a problem is the pickup rollers. Each tray has a motor and a clutch that can be tested from the diagnostics menu. Watch out for broken and damaged paper-feed unit connectors as well.

If a paper jam is persistent from one tray check what happens with another. It is unlikely (although not impossible) that all the rollers on a printer will be equally worn out. The tray 1 paper path is simplest so it is always worth moving the media that seems to be causing trouble there and trying it. Try ordinary office paper in a tray that gives problems.

13.20.00 JAM INSIDE <LOCATION> Paper failed to reach the relevant sensor in the given time. Remove the misfed paper. If the fault recurs look for obstructions such as stray paper fragments or labels. Do a manual sensor test.

Locations are: 13.20.00 JAM INSIDE Tray 2 - Remove the cassette and check it and the drawer space for obstructions. Try a manual sensor test on the pre-feed sensor PS102 in the drawer space.

13.20 JAM INSIDE Top Cover - Remove the print cartridge and check the paper path beneath it. Look beneath the registration station flap, transfer roller area and at the paper feed assembly RM1-4548. Check the top of page sensor PS103 and width sensors PS106 and PS108 just after the registration rollers.

13.20 JAM INSIDE Rear Door - Open or remove the rear door and check for obstructions. Remove the fuser using the clips. Check the delivery sensor PS700 using diagnostics.

13.20 JAM INSIDE Duplexer - Remove the duplexer by lifting and pulling it from the rear of the printer. Paper sticking out of the top inlet implies the reversing motor and rollers in the back of the printer. Paper stacking out of the duplexer's tongue implies the inner rollers or something near the printer registration station. For more obscure faults check the printer's diverter and the mechanism called the delivery drive ( RM1-4526).

13.JJ.NT DEVICE WARNING An external device such as a tray sent a warning.

The service manual says "No action is necessary" - obviously if it happens a lot it raises some questions.

13.JJ.NT PAPER JAM OPEN INPUT TRAYS A jam occurred in an input tray. Quite what the difference between jam as an error and jam as a warning is eludes me at the moment.

Open the trays, check for misfeeds, then check the trays are properly closed.

Web Research There are a lot of "13 errors". Querying Google with any specific error is likely to give different results. The user is not likely to put "13.xx.yy JAM IN TRAY xx" because that is not the message they are seeing (it gave "About 57,400 results" on one test. Because HP use the same error codes across their printer range the result is a collection of recommendations for a miscellaneous range of printers many of them irrelevant.

Querying Google with the phrase "13.03.00 JAM IN TRAY X" form the manual (in quotes) gave "About 615 results (0.27 seconds)". Adding "P4014" refined that to just 9. But as said that phrase isn't going to be used much.

Giving a more specific quer " - P4014 "13.03.00 JAM IN TRAY 2" -" gave "About 68 results (0.14 seconds)".

HP should be concerned about the P4014 user guide and service manual which suggest changing the clutch for paper feed problems but omit to mention changing the pickup and feed rollers. It is fair to point out that engineers should know the rollers are the first thing to think about but there is a danger of people just accepting what the manual says without giving it further consideration. Changing the clutch is a major job, so perfectly good printers could be going to scrap for want of ÂŁ15 worth of rollers.

Troubleshooting HP LaserJet Paper Jams http://www.printertechs.com/printer-troubleshooting/paper-jams/307-paper-jams-hp-laserjet Common Paper Jam Issues on black-and-white HP LaserJet printers . Call us with any questions 608-831-2396 Where does the leading edge of the paper stop?

Does paper actually leave the tray?

"Yes", Continue on trouble-shooting.

"No" 1. Examine the paper pickup and feed rollers for wear. Replace worn rollers as needed.

2. Inspect quantity of paper in tray; if tray is overfilled, remove excess paper and re-test.

3. Inspect separation tabs in tray which hold down the paper stack. Make sure separation tabs are not bent or tweaked.

4. On the LaserJet 4000, 4050, 4100, if rollers are OK, examine the cassette separation clutch (torque delimiter) in the paper tray for failure.

5. Inspect paper path where paper is attempting to leave the tray for obstruction.

6. If rollers and separation clutch are OK, disassemble printer to inspect the paper pickup drive mechanism for solenoid failure or drive gear misalignment (this is an advanced procedure).

Does the paper stop underneath the toner cartridge?

"No", Continue on trouble-shooting.

"Yes" 1. Try swapping toner cartridges.

2. Inspect transfer roller for proper seating.

3. On the LaserJet 4, 4+, 5 series printers, remove the fuser and inspect the fuser drive gears for wear, as well as the pivot gear on the main drive gear assembly. Replace fuser and/or main gear drive assembly as needed (advanced procedure).

4. On the LaserJet 4200, 4240, 4250, 4300, 4350, remove the fuser and inspect the swing plate assembly for wear. Change the swing plate gear or the swing plate assembly as needed (changing the entire swing plate assembly is considered an advanced procedure).

5. On the LaserJet 2400 or P3005, remove the fuser and inspect the fuser drive gears inside the printer for wear.

Replace drive gears as needed.

6. Inspect paper flags under toner cartridge, near the registration assembly for obstruction , malfunction , or damage.

Does the paper stop somewhere inside the fuser?

"No", Continue on trouble-shooting.

"Yes" 1. If available, try swapping fusers. If problem goes away, replace fuser, If problem goes away, but printer is noisy, consider replacing fuser and fuser drive gears (swing plate assembly / main gear assembly).

2. On the LaserJet 4, 4+, 5 series printers, remove the fuser and inspect the fuser drive gears for wear, as well as the pivot gear on the main drive gear assembly. Replace fuser and/or main drive assembly as needed.

3. On the LaserJet 4200, 4240, 4250, 4300, 4350, remove the fuser and inspect the swing plate assembly for wear. Change the swing plate assembly as needed.

4. On the LaserJet 2400 or P3005, remove the fuser and inspect the fuser drive gears inside the printer for wear.

Replace drive gears as needed.

5. If jams in fuser only occur with specialty media (glossy paper, envelopes, labels, transparencies) try printing a test with regular paper. If regular paper prints fine, double-check your specialty media to be sure it is within the printer's recommended specs. If it is not within recommended specs, change media type. If media is within recommended specs, replace the fuser (fuser sleeve is worn and slipping on specialty media.)

6. Inspect the fuser's exit path and the paper diverter on the printer's rear cover for physical wear or damage that would prevent the paper from exiting properly.

7. Inspect the front half of the paper path for another piece of paper stuck elsewhere in the printer. Sometimes paper will simply stop moving inside the fuser because another piece of paper was picked up too early, etc. and that piece actually triggered the paper jam.

Does paper jam when duplexing?

"No", Continue on trouble-shooting.

"Yes" 1. If available, try swapping duplexers. If problem goes away, replace duplexer.

2. For external duplexers: remove & reseat duplexer. Check printer's power cable to ensure the position of the cable is not interfering with proper seating of duplexer.

3. On the LaserJet 2200-2400 series printers, remove the cassette paper tray, turn printer over to view bottom of printer, open duplexer cover using the green duplexer cover handle (visible from bottom of printer), and clean any paper jams or small obstructions from duplexer paper path.

4. If another fuser is available or can be borrowed from a similar machine, swap fusers. Sometimes the fuser entrance ramp gets worn and refuses re-entry to duplexed page. If an alternate fuser clears the jams, replace the fuser.

5. Check diverter assembly on duplexer for malfunction / damage.

6. Inspect the front half of the paper path for another piece of paper stuck elsewhere in the printer. In rare cases paper will simply stop moving inside the duplexer because another piece of paper was picked up too early, etc. and that piece actually triggered the paper jam.

Does paper jam when exiting the printer?

"Yes" 1. Especially on LaserJet 4, 4Plus, 5 printers, if you have an accordion-style paper jam at the rear of the printer, with the paper trapped trying to go up the exit path, the problem is a failing output assembly. Replace output assembly as needed.

2. Especially on LaserJet 5si, 8000, 8100, 8150 printers the output assembly may be failing. Inspect output assembly drive gear for wear; replace output assembly as needed.

3. Inspect the front half of the paper path for another piece of paper stuck elsewhere in the printer. In some cases paper will simply stop moving at the exit point because another piece of paper was picked up too early, etc. and that piece actually triggered the paper jam.

4. Inspect the rear door / diverter assembly for wear or damage. Replace as needed.

Manage your costs with original HP LaserJet high-capacity and multipack toner cartridges HP LaserJet high-capacity and multipack supported mono printers Supported printers—Mono

Cartridge page yield comparisons

Standard (A) SKU

High-capacity Multipack (X) SKU

Q2612A

N/A

Q2612D

CB435A CB436A C7115A Q2613A Q5949A CE278A CE285A Q7553A

N/A N/A C7115X Q2613X Q5949X N/A N/A Q7553X

CB435D CB436D N/A N/A Q5949XD CE278D CE285D Q7553XD

N/A

CE505D

Q2610A Q6511A Q7551A

CE505X N/A Q6511X Q7551X

CE505D/XD Q2610D N/A Q7551XD

CE255A

CE255X2

CE255XD

N/A N/A Q1338A

C4127X C8061X N/A

N/A N/A Q1338D

N/A

N/A

Q5942X N/A CC364X CF283X

Q5942XD N/A CC364XD CF283AD

CE390X

CE390XD

N/A

N/A

CF210A

CF210X

N/A

CF280A

CF280X

CF280XD

CF281A

CF281X

N/A

CF214A N/A N/A N/A N/A

CF214X C4129X C4182X C8543X C8543X1

N/A N/A N/A N/A N/A

N/A

CF325X3

N/A

(A) SKU

Page yield

(X) SKU

Page yield

Dual pack

Page yield

C7115A CB435A CB435A CB436A CB540A CC364A CC530A CE250A CE255A CE257A CE259A N/A CE260A CE278A CF283A CF281A CE285A CE310A CE320A CE390A CE400A CE410A CE505A

2,500 1,500 1,500 2,000 2,200 10,000 3,500 5,000 6,000 2,000 1,400 N/A 8,500 2,100 1,500 10,500 1,600 1,200 2,000 10,000 5,500 2,200 2,300

C7115X N/A N/A N/A N/A CC364X N/A CE250X CE255X2 N/A N/A CF325X CE264X N/A CF283X CF281X N/A N/A N/A CE390X CE400X CE410X CE505X

3,500 N/A N/A N/A N/A 24,000 N/A 10,500 12,500 N/A N/A 34,5003 17,000 N/A 2,200 25,000 N/A N/A N/A 24,000 11,000 4,000 6,500

Technology enhancements in the HP LaserJet 9040 MFP/9050 MFP provide higher cartridge yields with the HP LaserJet C8543X Black Print Cartridge. 2 HP LaserJet Enterprise Flow M525c provide higher cartridge yields (13,500 vs. 12,500) with the HP LaserJet CE255X Black Print Cartridge. 3 Average cartridge yields is 34,500 standard pages. For the HP LaserJet Enterprise MFP flow M830z only, the yield is 40,000.

CF210A CF214A CF280A CF340A CF341A N/A N/A Q1338A Q2610A Q2612A Q2613A Q5942A Q5949A Q6000A Q6470A Q6511A Q7551A Q7553A CF360A CF361A CF362A CF363A CF400A CF401A CF402A CF403A

1,600 10,000 2,700 2,800 1,000 N/A N/A 12,000 6,000 2,000 2,500 10,000 2,500 2,500 6,000 6,000 6,500 3,000 6,000 5,000 5,000 5,000 1,500 1,400 1,400 1,400

CF210X CF214X CF280X N/A N/A C4127X C8061X N/A N/A N/A Q2613X Q5942X Q5949X N/A N/A Q6511X Q7551X Q7553X CF360X CF361X CF362X CF363X CF400X CF401X CF402X CF403X

2,400 17,500 6,900 N/A N/A 10,000 10,000 N/A N/A N/A 4,000 20,000 6,000 N/A N/A 12,000 13,000 7,000 12,500 9,500 9,500 9,500 2,800 2,300 2,300 2,300

N/A CB435D CB435D CB436D CB540AD CC364XD CC530AD N/A CE255XD N/A N/A N/A N/A CE278D CF283AD N/A CE285D CE310AD CE320AD CE390XD N/A N/A CE505D CE505XD N/A N/A CF280XD N/A N/A N/A N/A Q1338D Q2610D Q2612D N/A Q5942XD Q5949XD Q6000AD N/A N/A Q7551XD Q7553XD N/A N/A N/A N/A N/A N/A N/A N/A

N/A 1,500 x 2 1,500 x 2 2,000 x 2 2,200 x 2 24000 x 2 3,500 x 2 N/A 12,500 x 2 tri-pack tri-pack N/A N/A 2,100 x 2 1,500 x 2 N/A 1,600 x 2 1,200 x 2 2,000 x 2 24,000 x 2 N/A N/A 2,300 x 2 6,500 x 2 N/A N/A 6,900 x 2 tri-pack tri-pack N/A N/A 12,000 x 2 6,000 x 2 2,000 x 2 N/A 20,000 x 2 6,000 x 2 2,500 x 2 N/A N/A 13,000 x 2 7,000 x 2 N/A N/A N/A N/A N/A N/A N/A N/A

HP LaserJet high-capacity and multipack supported color printers

Exclusions

HP LaserJet 1012/1018/1020/1022/3015/3020/ 3030 & 3050/ 3052/3055 AIO/M1319f MFP HP LaserJet P1005/P1006 HP LaserJet P1505/M1522n/M1522nf MFP HP LaserJet 1000/1200/1220/ 3300/3380 series HP LaserJet 1300 series HP LaserJet 1160, 1320, 3390 & 3392 AIO HP LaserJet P1606, LJP M1536dnf MFP HP LJP M1217nfw MFP, LJ P1102W/M1212 MFP HP LaserJet P2015 series, M2727nf MFP HP LaserJet P2035 series HP LaserJet P2055 series

CE505A

HP LaserJet 2300 series HP LaserJet 2400 (2420/2430) HP LaserJet P3005, M3035, M3027 MFP series HP LaserJet P3015, HP LaserJet Pro MFP M521, HP LaserJet Enterprise Flow M525c HP LaserJet 4000/4050 series HP LaserJet 4100 series, 4101 MFP HP LaserJet 4200 series HP LaserJet 4240 series HP LaserJet 4250/4350 series

Q5942A

HP LaserJet P4014 Series HP LaserJet P4015, P4515 series

CC364A

HP LaserJet Pro MFP M125, M127, M201, M225 series HP LaserJet M4555h MFP/M4555f MFP/M4555fskm MFP/LJ 600 M602/M603 HP LaserJet 600 M601 HP LaserJet Pro 200 color M251, HP LaserJet color MFP M276 series HP LaserJet Pro 400 M401 series, HP LaserJet Pro 400 MFP M425 series HP LaserJet Enterprise Flow MFP M630 series HP LaserJet Enterprise M604, M605, M606 HP LaserJet Enterprise 700 M712 HP LaserJet 5000, 5100 series HP LaserJet 8100, 8150 series HP LaserJet 9000/9050/9040 series HP LaserJet 9040 MFP, 9050 MFP HP LaserJet Enterprise M806 series HP LaserJet Enterprise MFP flow M830 series

CF283A CE390A

1

Supported printers—Color

Standard (A) SKU

HP CLJ 2600n/1600/2605 and CM1015/1017 MFP series HP CLJ CP1215/CP1515n/ CP1518ni/CM1312 MFP series

Q6000A Q6002A CB540A CB542A CC530A CC532A CE250A CE252A CE260A CE262A CE260A CF032A CF360A CF362A CE410A CE412A CF210A CF212A CE320A CE322A

Q6001A Q6003A CB541A CB543A CC531A CC533A CE251A CE253A CE261A CE263A CF031A CF033A CF361A CF363A CE411A CE413A CF211A CF213A CE321A CE323A

CE310A CE312A

HP CLJ CP2025 and CM2320 MFP HP CLJ CP3525 and CM3530 MFP HP CLJ CP4525 HP CLJ Enterprise CM4540 MFP HP CLJ Enterprise M553 series HP LJ Pro 300 color MFP M375nw, 400 color MFP M475 and M451 series HP LJP 200 color M251 and color MFP M276 series HP LJ Pro CM1415 Color MFP series, LJ Pro CP1525nw HP LJP CP1025nw Color Printer series HP LJP 100 Color MFP M175nw HP TopShot LJP M275nw HP LJ Enterprise 500 Color M551 series, HP LJ Pro 500 color MFP M570 series, HP LJ Enterprise 500 color MFP M575c HP CLJ Pro M252, MFP M277 series HP CLJ Pro MFP M476 series HP CLJ Enterprise MFP M680 series HP CLJ Enterprise M651 series

High-capacity (X) SKU N/A N/A N/A CE250X

Multipack

X-Exclusion cartridges

Q6000AD CE257A CB540AD CE259A CC530AD CF340A

This is a listing of X toner cartridges that have exclusions (meaning they do NOT fit into all of their A cartridge compatible printers!)

N/A

CC364X & XD

Does not work in LJ P4014

Q5942X & XD

Does not work in LJ 4240

CE390X

Does not work in LJ 600, M601

Q5949X & XD

Does not work in LJ 1160

C7115X

Does not work in LJ 1000

CE260X

N/A

CE264X

N/A

CE505X & XD

Does not work in LJ P2035

N/A

CE260X

Does not work in CLJ CP4025

CF281X

Does not work in LJ Enterprise M604

CF283X

Does not work with LJ MFP M125, M127

CF360X CF361X

CF362X CF363X

CE410X

N/A

CF210X

N/A

N/A

CE320AD

CE311A CE313A

N/A

CE310AD CF341A

Toner multi and dual pack packaging

CE400A CE402A

CE401A CE403A

CE400X

N/A

CF400A CF402A CF380A CF382A CF320A CF323A CF320A CF332A

CF401A CF403A CF381A CF383A CF321A CF323A CF331A CF333A

1. Two (or three) cartridges in one Box: Q2610D, Q1338D, Q5949XD, Q5942XD, Q7551XD, CC364XD, CE505XD, CE505D, CE255XD and a tri-pack, CE257A (for the CE257A, one end is open and the other has a flap that closes like a box)

CF400X CF401X

CF402X CF403X

N/A

CF380X

CF380XD CF440AM

CF320X

N/A

CF330X

N/A

Multi pack are currently packaged in three different ways

2. Two (or three) singles wrapped with a packaging sleeve and shrink-wrapped: Q2612D, Q6000AD, CB435D, CB436D, CB540AD, CE278D, CE285D and 2 tri-packs, CE259A and CF340A 3. Two (or three) singles glued together: CF283AD, CF380XD, CF280XD, CC530AD, Q7553XD, CE310AD, CF341A, CE320AD, CE390XD, CE410XD and 3 tri-packs, CF370AM, CF371AM, and CF440AM

© Copyright 2008-2015 Hewlett Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA2-2014ENUC, February 2015, Rev. 15