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Latest on what's happening
An overview of the most interesting news from the world of gaming.
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Learn
Gaming Know-how from experts, solutions on your boardroom agenda, and strategic planning.
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Learning with experts
Interviews with experts, their stories and tips, favourite places to learn and recommendations that you can take away.
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Connect
Finding the right peer group is essential in today’s workplace, but getting those connections just got easier - Welcome to NEXA
Staying attuned to the latest developments is essential in our industry. Here’s a curated overview of the key events and trends that have shaped November 2024:
From the 18th to the 24th of November, the industry came together for Safer Gambling Week 2024, an initiative to promote responsible gambling practices. This year's campaign saw collaboration between operators, regulators, and support organisations, highlighting the collective effort to foster a safer gambling environment.
November witnessed significant technological advancements, with AI and blockchain technologies being increasingly integrated into gambling operations. These innovations enhance customer experiences, improve security measures, and streamline operations, marking a pivotal shift towards a more tech-driven industry.
Regulatory bodies have introduced new measures aimed at mitigating gamblingrelated harm. These include stricter advertising guidelines and enhanced player protection protocols, reflecting a growing emphasis on safeguarding consumers and promoting responsible gambling.
The global gambling market continues to expand, with emerging markets presenting new opportunities. Operators are exploring these regions, adapting to diverse regulatory landscapes, and tailoring offerings to meet local preferences, thereby driving growth and diversification.
the Landscape
November has seen a wave of mergers and acquisitions, leading to increased consolidation within the industry. These strategic moves reshape the competitive landscape, foster innovation, and enable companies to leverage synergies for enhanced operational efficiency.
Operators are emphasising player well-being more, introducing enhanced support systems and resources. These initiatives aim to assist individuals facing gambling-related challenges better, demonstrating a commitment to responsible gambling and customer care.
These developments underscore the dynamic nature of our industry, highlighting the importance of staying informed and adaptable. As we navigate these changes, TGB remains committed to providing insights and fostering discussions that empower our community to thrive amidst evolving challenges and opportunities.
The gambling industry is diverse, with each sector offering unique opportunities and challenges. At TGB, we strive to provide you with the most relevant insights and tools to stay ahead.
November 2024 saw a surge in ransomware attacks targeting online gambling operators, leading to accelerated investment in AI-driven threat detection. These systems are now identifying vulnerabilities in real time, significantly reducing response times. On the innovation front, blockchain integration is gaining momentum, enabling transparent payment systems and provably fair gaming. Operators are also testing augmented reality (AR) features for immersive player experiences, a move that could redefine customer engagement in both online and land-based gambling.
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The regulatory landscape continues to evolve, with new European Union directives on anti-money laundering (AML) pushing operators to reassess compliance strategies. November also brought updates in North America, where the US Federal Trade Commission is scrutinising advertising practices in online gaming. Meanwhile, emerging markets like India and Brazil are finalising frameworks for online gambling, sparking debates on taxation and responsible play. These developments underscore the need for adaptive licensing strategies to navigate increasingly complex global requirements.
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Operators are taking a more proactive approach to player safety, with the launch of predictive analytics tools in November. These tools leverage AI to monitor real-time betting behaviour, flagging potential problem gambling. Safer Gambling Week 2024 also provided a platform for sharing best practices, with key discussions centred on harmonising global standards. Beyond technology, several operators introduced enhanced support services, such as 24/7 hotlines and multilingual resources, demonstrating a deepening commitment to social responsibility..
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Workforce transformation is a critical focus this month as operators grapple with the challenges of recruiting and retaining tech-savvy talent. November has seen an increase in professional development initiatives, such as industry-accredited training programmes for emerging technologies like AI and blockchain. Flexible work policies remain pivotal, with remote and hybrid models becoming standard across the sector. Companies are also ramping up mental health support, recognising that wellsupported employees are key to driving innovation and maintaining operational excellence..
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For land-based operators and suppliers, logistical challenges persist, with November highlighting the impact of global supply chain disruptions on hardware procurement. To mitigate delays, operators are exploring local manufacturing partnerships and diversifying suppliers. Shipping trends indicate a shift towards greener logistics as companies adopt eco-friendly packaging and carbon-neutral transportation options. Meanwhile, discussions around efficient event logistics have gained traction, particularly for international exhibitions, as operators strive to reduce costs while maintaining high-impact displays..
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The rise of esports betting and skill-based games continues to dominate market trends, particularly among younger demographics. November’s data also shows a growing preference for cashless payment systems, with players citing convenience and security as primary motivators. On the consumer behaviour front, operators are leveraging behavioural data to personalise marketing campaigns, tailoring offers to specific demographics. Emerging markets remain a focal point, with tailored content and culturally relevant branding proving essential for capturing new audiences.
READ MORE HERE
In conversation with Kate
The Gaming Boardroom's Jon Bruford and Kate Chambers discuss leadership, the importance of culture and much more with former Digitain director Simon Westbury
Chair of our Licensing & Regulation Community, Brendan Bussman, from B global Advisors, starts off with the regulatory process to get us all on the same page
Active participation in TGB’s forums and discussions is an invaluable way to connect with like-minded professionals. By sharing your expertise, asking thoughtful questions, and engaging in debates, you’ll stay ahead of emerging trends and foster a sense of belonging within the community. These conversations are where real insights and collaborations begin.
TGB’s virtual and in-person events are crafted to inspire and connect. Whether it’s an exclusive webinar, an interactive workshop, or a conference featuring key industry voices, these events are rich with opportunities to exchange ideas and expand your network. Don’t miss the chance to gain actionable insights and strengthen your professional relationships.
Networking is more than just an introduction—it’s about nurturing connections. When you meet someone through TGB, follow up with a tailored message or continue the conversation on platforms like LinkedIn. Building genuine, ongoing relationships is key to unlocking new opportunities and staying connected to the pulse of the industry.
For this interview, we chose a seasoned gambling industry executive who has been in the business for over 15 years. He shared his experiences, insights into the industry's evolution, and gave advice to those who are just starting their journey.
Tell us, how did your career in the gambling industry begin? I have always been fascinated by the gaming sector, but my real journey began after joining a major casino operator as a junior analyst. I was captivated by the intricate blend of entertainment, strategy, and technology. Over the years, witnessing the industry's dynamic shifts and being part of its digital transformation has been incredibly rewarding. Since then, I’ve realised the endless opportunities within the gambling world, and it’s this excitement that has driven my career forward.
What advice would you give to those who are just starting their career in the gambling industry? One crucial piece of advice is to stay adaptable and continuously learn. The gambling industry is constantly evolving with new technologies, regulations, and market trends. Embrace change and seek out educational opportunities, whether through formal courses, industry conferences, or resources like TGB. Building a strong network is also essential—connect with peers, mentors, and industry leaders to exchange knowledge and stay informed about the latest developments.
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