Restore Education Anne Englert Career Exploration for career seekers of all ages

13 Th Edition

career seekers of all ages. Anne Englert, M. Ed edited by Kerri Rhodes, M. Ed

COPYRIGHT PAGE

2022 fully reviewed, updated and edited.

Copyright © 1992, 1995, 2000, 2001, 2003, 2004, 2006, 2008, 2011, 2016, 2020, 2021, 2022 to Anne Englert, M.Ed, Career Coach, Anne’s Place, and Englert & Co.

All rights reserved. Protected by the United States Copyright Laws

Some Sample Resumes by Nancy Garcia and Ha Slothower

Stuff you really know: IT IS ILLEGAL TO DUPLICATE THIS MATERIAL WITHOUT OBTAINING WRITTEN PERMISSION. Asking is the right thing.

DEDICATION PAGE

A wise man is strong, and a person of knowledge increases power.

On behalf of our dad, John Rhodes, who founded Restore Education in 1997, we dedicate this workbook to single parents, immigrants, and those wanting fresh starts. You deserve your own pursuits of happiness and we hope you will find this workbook helpful as you plan your career search. Wishing you the very best in all your endeavors,

Kelli and Kerri Rhodes

ABOUT RESTORE EDUCATION

Restore Education is a nonprofit organization dedicated to transforming the lives of individuals, their families, and our community through education. We believe that education should be free, flexible, and available to all who are willing to work hard to achieve their dreams. We offer a continuum of services from basic literacy and high school equivalency, to workforce training and college support, all to restore the potential of at risk students and put them on a pathway to life sustaining careers. In all we do, we strive to provide the most effective pathway for each student to achieve their goals and realize their full potential.

Restoring Potential Through Education

Postsecondary credentials are key to family supporting wages and improving the economic health of our community. Yet, right now in San Antonio, 1 in 4 adults is without a high school diploma. Some students leave school to support their families, some face homelessness, many are young parents, and still others face past trauma. At Restore Education, we believe that no matter the circumstance, everyone deserves the opportunity to improve their lives through education. Why shouldn’t a student go forward to college and position their families to benefit from the opportunities that are afforded anyone who is willing to work as hard as they are? These students with limited resources and life circumstances negotiate a very hard pathway and make tough choices to advance their education for themselves and those in their family that follow. We believe they deserve partners in the community to open these doors and put them on the most effective pathway to realizing their potential.

Students don’t fit us we build a pathway that fits them John F. Rhodes, Founder of Restore Education

FORWARD

Hello Student:

As a Restore Education student, you embody a broad spectrum of life experiences and job training skills which you should accentuate positively throughout your career.

This workbook will help you prepare for career exploration, resume and cover letter writing, job interviewing, and being successful on the job. And most importantly, overtime, we hope you will excel in your career and do you best to advance in both knowledge and income.

We invite you to navigate your career using the tools offered in this workbook and take advantage of opportunities to have new positive experiences whether that is learning a new skill, developing a portfolio, attending a cultural arts event, teach one of your peers, and share your story.

Enjoy and may God bless you in all that you do!

Kelli and Kerri Rhodes

TABLE OF CONTENTS

Dedication & About Restore Education 3

Micro Badges 6

Your Personal Education Plan 8 Dirty Laundry & Blemishes 12

Your Brand, Image, and Social Media 18

Your Best 1st Impressions 22

Your Professional Portfolio 25

Know Your Top Skills 26 Create Your Skills Inventory 31

Cover letters 42

Thank you notes and resignation letters 49

Build Your Resume 54 Worksheets 55

Select Your Best References 64 Review before Sending 66

The Big Interview 67 Stand out among your competition 71 What to take to an Interview & Video Interviewing Techniques 72

In Person Job Fairs 77

Questions They Ask 78 Questions You Ask 93 Question They Ask Your References 94

Sample Career Paths and Sample Education and Certs 95

Finding Your Job Opportunities 98 Workplace Confidence 105 Reduce Stress 127

Your Smart Money Moves 130 Credit Letters 137

Household Budget Worksheet (EXCEL PAGES) 143

Time Management 149

Use Standard Editing Marks 150 References 152

Sample Resumes 154 About the Writer 166

MICRO BADGES

You are invited to participate in as little or as much of as you want. The workbook is to help you become a successful professional. You will have the opportunity to earn the Career & Leadership Exploration Certificate by completing and self tracking Blocks 1 11

It is the small habits. How you spend your mornings. How you talk to yourself. What you read. What you watch. Whom you share your energy with. Who has access to you. That will change your life. Michael Tonge

LEVEL TITLE DATE COMPLETED STAFF INITIALS

GATHER THE GOOD STUFF (Put in 1 folder)

o Complete your Inventories

o Career Picture Sorter: Photo Career Quiz

1

o Work Interest Analyzer: My TX Career

o Holland Codes: O*NET OnLine (onetonline.org)

o MBTI: O*NET OnLine (onetonline.org)

o List your top 3 hard skills

o List your top 3 soft skills

o List your top 3 transferrable skills

o Collect copies of current and previous job descriptions

o College training certificates, awards, diploma, etc.

BUILD YOUR RESUME & COVER LETTER

o In Word or Google,

2

o Update your resume incorporating these 9 skills

o Make and import your online signature

GET YOUR REFERENCE & BUILD YOUR NETWORK

o Find and 6 people from Network to be References (Get First, Last, Title, Business, Email & Phone)

3

o Write each reference a thank you note

UPDATE AND SCRUB YOUR SOCIAL MEDIA

o Google yourself and clean up what you need

o Review your social media

4

o Open and develop your Work In Texas Profile Account

o Open and develop your LinkedIn Account

o Connect with contemporaries, advisors and network

6

SET YOUR JOB SEARCHES

o Get jobs sent to you from Indeed.com and/or Career Builder or Work In Texas

o Search companies where you want to work and jobs your interested in.

o Try to attend one job fair (in person or virtually)

GET READY TO INTERVIEW

o Confirm Interview Appointments

o Present your best self for Virtual or In Person interviews

o Practice a 1:1 Interview

SELF PACE LEARN ABOUT MMFI, WORK PLACE SUCCESS

o Dress for Success

Time Management

Organizational Skills

o Report out three leadership tips you can employ while you are at work

SELF PACE MONEY MANAGEMENT

o Report out 1 3 tips you anticipate implementing

SELF PACE Be BOLD!

o In 1 2 minutes teach me one new thing you learn in class or Introduce a colleague to another person

9

o Give the answer to: Tell me a little bit about yourself.

SELF PACE Practice Team Building

o Work with Anne to schedule a 2 hour Team Building exercise with at least 2 more colleagues OR

10

o Dine at home or restaurant using proper table etiquette.

CAPSTONE: REPORT YOUR NEW JOB

o Accept the job offer or Negotiate for higher pay

o Resign from current position officially in writing

11

o Report back about the job, details, salary and progress

o Inform your references that you got the job

o Write thank you notes to your references

o Do your best to stay at that job for 1 year

o Celebrate!

YOUR PERSONAL EDUCATONAL PLAN

Let’s begin with your Myers Briggs Type Indicator, your My Next Move Interest Profile, your goals from your ITEC Plan

MY PERSONALITY TYPE: Human Metrics Myers Briggs Type Indicator (See Block 9)

Career Photo

Sorter Results

My Personality Type: (4 letters)

Three main things I learned in the Type Description article…

Famous People with my same Type?

One thing I would like to learn more about this personality is….

MY INTEREST PROFILE: My Next Move (See Block 9) Category Totals Top Three Realistic Total: Investigative Total: Artistic Total: Social Total: Enterprising Total: Conventional Total:

MY GOALS

Goal 1

Goal 2

Goal 3

LEARNING STYLES INVENTOR

learning styles

Next Move Interest Profile

selections

Then select your top three

Human Metrics Myers Briggs Type 16 Types with short descriptors to choose from

ISTJ: Quiet, serious, earn success by thoroughness and dependability. Practical, matter of fact, realistic, and responsible. Decide logically what should be done and work toward it steadily, regardless of distractions. Take pleasure in making everything orderly and organized their work, their home, their life. Value traditions and loyalty.

ISFJ: Quiet, friendly, responsible, and conscientious. Committed and steady in meeting their obligations. Thorough, painstaking, and accurate. Loyal, considerate, notice and remember specifics about people who are important to them, concerned with how others feel. Strive to create an orderly and harmonious environment at work and at home.

INFJ: Seek meaning and connection in ideas, relationships, and material possessions. Want to understand what motivates people and are insightful about others. Conscientious and committed to their firm values. Develop a clear vision about how best to serve the common good. Organized and decisive in implementing their vision.

INTJ: Have original minds and great drive for implementing their ideas and achieving their goals. Quickly see patterns in external events and develop long range explanatory perspectives. When committed, organize a job and carry it through. Skeptical and independent, have high standards of competence and performance for themselves and others.

ISTP: Tolerant and flexible, quiet observers until a problem appears, then act quickly to find workable solutions. Analyze what makes things work and readily get through large amounts of data to isolate the core of practical problems. Interested in cause and effect, organize facts using logical principles, value efficiency.

ISFP: Quiet, friendly, sensitive, and kind. Enjoy the present moment, what's going on around them. Like to have their own space and to work within their own time frame. Loyal and committed to their values and to people who are important to them. Dislike disagreements and conflicts, do not force their opinions or values on others.

INFP: Idealistic, loyal to their values and to people who are important to them. Want an external life that is congruent with their values. Curious, quick to see possibilities, can be catalysts for implementing ideas. Seek to understand people and to help them fulfill their potential. Adaptable, flexible, and accepting unless a value is threatened.

INTP: Seek to develop logical explanations for everything that interests them. Theoretical and abstract, interested more in ideas than in social interaction. Quiet, contained, flexible, and adaptable. Have unusual ability to focus in depth to solve problems in their area of interest. Skeptical, sometimes critical, always analytical.

ESTP: Flexible and tolerant, they take a pragmatic approach focused on immediate results. Theories and conceptual explanations bore them they want to act energetically to solve the problem. Focus on the here and now, spontaneous, enjoy each moment that they can be active with others. Enjoy material comforts and style. Learn best through doing.

ESFP: Outgoing, friendly, and accepting. Exuberant lovers of life, people, and material comforts. Enjoy working with others to make things happen. Bring common sense and a realistic approach to their work, and make work fun. Flexible and spontaneous, adapt readily to new people and environments. Learn best by trying a new skill with other people.

ENFP: Warmly enthusiastic and imaginative. See life as full of possibilities. Make connections between events and information very quickly, and confidently proceed based on the patterns they see. Want a lot of affirmation from others, and readily give appreciation and support. Spontaneous and flexible, often rely on their ability to improvise and their verbal fluency.

ENTP: Quick, ingenious, stimulating, alert, and outspoken. Resourceful in solving new and challenging problems. Adept at generating conceptual possibilities and then analyzing them strategically. Good at reading other people. Bored by routine, will seldom do the same thing the same way, apt to turn to one new interest after another.

ESTJ: Practical, realistic, matter of fact. Decisive, quickly move to implement decisions. Organize projects and people to get things done, focus on getting results in the most efficient way possible. Take care of routine details. Have a clear set of logical standards, systematically follow them and want others to also. Forceful in implementing their plans.

ESFJ: Warmhearted, conscientious, and cooperative. Want harmony in their environment, work with determination to establish it. Like to work with others to complete tasks accurately and on time. Loyal, follow through even in small matters. Notice what others need in their day by day lives and try to provide it. Want to be appreciated for who they are and for what they contribute.

ENFJ: Warm, empathetic, responsive, and responsible. Highly attuned to the emotions, needs, and motivations of others. Find potential in everyone, want to help others fulfill their potential. May act as catalysts for individual and group growth. Loyal, responsive to praise and criticism. Sociable, facilitate others in a group, and provide inspiring leadership.

ENTJ: Frank, decisive, assume leadership readily. Quickly see illogical and inefficient procedures and policies, develop and implement comprehensive systems to solve organizational problems. Enjoy long term planning and goal setting. Usually well informed, well read, enjoy expanding their knowledge and passing it on to others. Forceful in presenting their ideas.

DIRTY LAUNDRY

Here is to hoping this section is the only negative part of the workbook and steers you towards success by being aware why so many people do not get hired, how the employment market changes, and how to get past the human resources departments.

TOP 3 REASONS PEOPLE LEAVE THEIR JOBS: Bad boss! Reached your ceiling! Job description changes! Bad managers keep people trapped in dead end jobs. Good managers create opportunities for people to grow and advance. Great managers encourage people to pursue growth and advancement event if it means leaving for another organization.

Current dilemmas in all job markets. Changes in the economy where one market becomes saturated or obsolete is many times how people find themselves looking for new work. For more than 25 years (Figler) reports there has been a steady decline in the value of a college degree as there has also been a deterioration of intellect and lack of critical thinking and problem solving. Trade professions are on the rise.

More people have wants and are consumers. These ideas can change but imagine yourself in these industries and what can be desired but not necessarily mentioned. Businesses want new employees with skills for the current market place right now. Education personnel want those who can teach life skills. The Medical industry needs staff that can handle excruciating hours and an overload of information. Current job markets need people ready to provide service and are already trained and certified. Some the most needed professions are in social work, hospitality, health care management, physical therapy, engineering, information technology, temporary employment, craft traders, retail, hair care, childcare, and elderly care.

To be a better employee and a better job candidate, you need to:

Learn to listen. Do not be afraid to seek help, guidance, and mentoring from those you have already been down the career path roads.

Never stop learning. Attend as many professional development sessions as you can to stay current in your field. Learn something new.

Read and write, often. Perhaps make it a habit to write a family member.

Apply for jobs that stretch you professionally. Don’t apply for a position just because the salary sounds good to you.

“When you make the shift to being the predominant creative force in your life, you move from reacting and responding to the external circumstances of your life to creating directly the life you truly want.”

– Robert Fritz

Quick Tips to get past HR.

Be nice to the Human Resource Personnel.

mails and calls should be happening between 8:25 a.m. and 10:30 a.m. for cold calls, callbacks, and to schedule interviews.

Quantify your accomplishments.

Know your strengths and weaknesses.

up your answering machine

answer the phone professionally.

calling directly, find out who is the hiring person and contact them directly.

it’s visiting the company’s

Emails may be quick but can also be causal.

WAYS TO SAY YOU DON’T WORK THERE ANYMORE

Fired. Terminated Can answer it better

No longer a good fit

Downsized. Transferred. Company Closed. Reloated.

Wanted to pursue other interests and opportunities

The reasons applicants are not hired are endless. Please allow us to share many of the common mistakes some of the best candidates are overlooked and never considered for an interview or a offered a position. The following is sampling of reasons in no particular order.

1. Applicant appeared to be impatient or disgruntled either by email, over the phone, or in the tone of the cover letter.

2. Applicant asked for a series of things or made things complicated over a cup of coffee.

3. Applicant asked for parking to be paid by the potential employer,

4. Applicant brought additional people to the interview.

5. Applicant did not look presentable in a professional demeanor. Perhaps the clothes looked dirty, smelled funny, looked sloppy.

6. Applicant did not provide enough relevant information: Suck as: incomplete application, resume with gaps of missing information, or experience listed lacked details of the job duties.

7. Applicant displayed inappropriate body language, nervous habits, or failed to show good eye contact during an interview.

8. Applicant not willing to take risks, unwilling to be a team player or willing to learn.

9. Applicant showed fluff and lacked content (quantity and quality).

10. Applicant took a phone call during the interview.

11. Arrived late.

12. Bad fit.

13. Candidate did not express enthusiasm for or interest in wanting the position.

14. Candidate lacked preparedness, interest or having learned anything about the company prior to the interview.

15. Candidate overshared too much personal information, gave too many excuses, etc.

16. Candidate reflected poor body language such as: lack of confidence, eye contact or did not speak up.

17. Candidate’s interview lacked substance, answers lacked specificity or answers were not related to the question or job; in other words, failed to use STAR

18. Cover letter lacked a signature.

19. Cover letter addressed to the wrong person or intended for a different person.

20. Criticized past employers, co workers, and jobs.

21. Cross outs, missing information on application, resume or cover letter.

22. Dirty resume or cover letter such as beverage stains, wrinkled papers, torn corners.

23. Email address was unprofessional.

24. Failed to ask questions during the interview.

25. Grammar errors, spelling mistakes, and typos found in either the cover letter or the resume.

26. Harassed the interviewer for an immediate decision.

27. Incorrect title of employer used.

28. Lacked confidence or lacked social skills.

29. Missed the deadline.

30. No experience.

31. No phone number posted anywhere on the cover letter, resume, or application.

32. Not well rounded.

33. Ordered the most expensive entree or asked for a doggie bag during a meal in which the interview was taking place.

34. Overuse of abbreviations.

35. Poor handwriting on the application.

36. Potential employer just did not like the applicant.

37. Qualifications did not match the job requirements.

38. References gave bad evaluations.

39. Resume and cover letter were not sent as PDFs.

40. Resume did not include enough required skills from the posted job description.

41. Resume not typed or looked sloppy.

42. Resume slanted for a different position.

43. Resume was too short or too long.

44. The cover letter had the hiring person’s name or business name was misspelled.

Too many “I’s” in the letter and not enough “you’s” in the cover letter or during interview

46. Voice mail lacked confidence, was unprofessional, too long.

47. When scheduling the interview, candidate was ill prepared.

48. Wrong agency name included in the body of the cover letter.

Your interview was just a process to hire who they really want.

Your video interview was rough.

Thing Recruiters

Interviews

BLEMISHES

Well maybe you have a few spots on your record. Let us work together through what we can. Many items are dischargeable due to time, sealed due to age, or expunged due to reinstating your good name. All we can do is ask and whatever we have left to work with, we will put together the next best plan.

There are plenty of employment

you in customer service, manufacturing, automotive repair, construction, warehousing, retail, food service, and energy, to name a few.

can also work in cutting edge technology such as alternative energy, developing mobile apps, or be your own boss: plumbing, electrician, barber, and landscaping are options. At the end of the day you are a changed person, for the better. Assess your abilities now.

A good worker collaboratively

A good worker independently

Ability to use computer programs

Creativity

Expertise in management of time and finances

Fast at doing the job

Flexible in work

Giving excellent and precise results

Good at communicating with others

Hard working

Honest

No issues with staying after hours

Polite

Productive

Punctual

Skill in services ( similarly to preparing food or cleaning)

Versed in using tools

of trust

You may not get to work in banking, law enforcement or places that sell alcohol or around children and elderly (based on previous convictions) but we can find something. We may need to dig deeper and develop a specific plan, which may take longer.

Other opportunities include Writing, train dogs, culinary arts, construction, HVAC, customer service, become a community organizer or work for the government (federal Bonding programs).

Remember the following: You are a good person. Understand the employer’s point of view but you have the ability to prove to them you can overcome these negative stereotypes. Do your part to project the right image by dressing for success, keep haircut and beard trim. Cover up tattoos for the interview. Research careers and companies that are realistic for your circumstances. Get more training. Stay optimistic. Volunteer to connect with others. If possible, ask for an internship to prove your worth.

Breathe, darling. This is a just a chapter. It is not your whole story. S.C. Lourie

Success and victimhood are choices. Choose wisely. Unknown

OPPS HOW TO RECOVER A WHOOPSIE DURING AN INTERVIEW (Zaayer Kaufman 2020)

1. If you say: “I have no idea how to answer your question.”

Recover with: “That’s a great question, but I'd need some time to think about it before I could give you an answer I'm satisfied with. May I send you an email with my answer?”

Because: “This makes you look thoughtful and not clueless. Do some research to properly answer the question." Robin Ryan, career counselor and author of Over 40 & You're Hired, based in the Seattle area

2. If you say: “Oh, I’m online all day long, checking Facebook and Twitter and stuff.”

Recover with: “I’m excited about social media. I’m active on Facebook, Twitter, Instagram, you name it. I’ll check out any new social media platform because I love observing and thinking about how people connect to each other. However, work is my top priority.”

Because: “In this [follow up phrase], you’ve shown your prospective employer two great skills that might be attractive to them: educating yourself on the latest social media platforms and technology, and paying attention to how people connect.” Tama Kieves, coach and author of Inspired & Unstoppable: Wildly Succeeding in Your Life’s Work, Denver, Colorado

3. If you say: “I hate the job I have now. My boss stinks.”

Recover with:“I apologize. What I meant is that I’m just very underutilized at work. I love being highly productive, and that is not the case right now. But I shouldn’t have blamed my boss.”

Because: “Apologize for this blunder and have a specific reason for why you are job hunting. Show you want more challenging work.” Robin Ryan

4. If you say: “I have no idea where I want to be in five years.”

Recover with: “I’m passionate about honing my skill set in this industry, and I’m passionate about your company and management team. I’m not sure what role I’ll be in in five years, but I’m looking for something for the long term.”

Because: “You don’t want to say that you’re just trying them out. Show you’re there for a reason, not to use them as a launchpad.”

Dandan Zhu, CEO/founder of Dandan Global, NYC

5. If you say: “I don’t like change.”

Recover with: “But I am open to the unknown, and I am comfortable working in an environment that can shift.”

Because: “Every company nowadays is going through some sort of change, and you need to be able to adapt. If you’re not open to possible changes, you might be a risk to hire.”

Joshua Miller, executive coach in San Francisco area

6. If you say: “I’m not really into the job itself, but I’d be a great cultural fit here.”

Recover with: “I love your company, I love the industry that it is in, and I love your organization’s brand and culture. I would really like the opportunity to contribute to this company, even starting on the ground floor.”

Because: “While the first slip up makes it seem like you won’t want to do the job that you’re applying for, the follow up reframes this in a better context, illustrating that you want to join the company and aren’t afraid to do grunt work to join the organization. This is to make sure that the interviewer doesn’t think that you believe the work would be beneath you, while still emphasizing that one of the factors that appeals to you is the organization’s culture as a whole.” Paul Bernard, executive coach and career management consultant in the New York City area

7. If you say: “I’m not sure why my resume says that.”

Recover with: “I customize my resume for different employers, and I didn’t realize I left that bit there. It’s not necessarily relevant to this job, but it’s an interesting thing about me.”

Because: “You should prepare customized versions of your resume for each employer, so tell the interviewer it was just an oversight.” Stacey A. Gordon, diversity, inclusion, and career strategist, Los Angeles

8. If you say: “How much time off do I get?”

Recover with: “What does this company do to help its employees achieve work life balance?”

Because: “You should already know something about the company’s culture from your research, so turn it into a work life balance question.” Joshua Miller

9. If you say: “What does this company do?”

Recover with: “What I mean is, what strategies does this company currently employ in order to achieve its goals, and what are the results like so far?”

Because: “If you really don’t know what a company does, that’s fatal. You should be over prepared. Do your research and know everything you can about the job.” Stacey A. Gordon

10. If you say: “[Expletive!]”

Recover with: “Excuse my French.”

Because: “Never, ever swear. If you do slip up, immediately apologize and move forward.”

Paul Bernard

YOUR BRAND, IMAGE & SOCIAL MEDIA

What you project out to the world shapes the opinions others have about you. This includes how you dress, the telephone message you have on your cell phone, your social media pages, and of course, how you look when you apply for a job and when you are on the job. When building your brand, you need to consider how your value differentiates you from your competition and what message do you impart with every encounter including your future employer, hiring manager, recruiter, team member, or client.

Some of us were raised with the idea of how you act at home is how you act at school and work. If you are neat and tidy at home you are probably neat and tidy in your school work and job. The opposite can also be true: messy at home equals messy at school or work. In short, it is your habit and ultimately it is your brand and image.

If you are now taking an inventory of how you keep your room, your home, backpack, and desk and you see room for improvement then you are off to a great start. When your physical space is organized, your mind becomes organized.

While this workbook is not exhaustive, it will help focus projecting a professional brand and image worth hiring. Here are a few ideas to help you tidy up your physical and professional space.

1. Simplify. When in doubt, less is more. Clear out clutter, things that get in the way or require dusting.

2. Focus Your possessions should be useful or beautiful to you. Everything else should be reconsidered to keep, donate, toss, or store.

3. Start small. Clear out one kitchen, bathroom drawer, or closet is a great start. Imagine taking all the socks out, matching them up and discarding those missing a match. Go through the preverbal junk drawer and throw away worn out extension cords is a good start to letting go of something that is both useless and a potential fire hazard.

4. Clear off flat surfaces. To make living and space more appealing remove items off countertops. Your line of vision becomes longer, wider, and has fewer interruptions

THE IMPORTANCE OF A PERSONAL BRAND

By Brian Tracy

If you really want to do something you will find a way. If you don’t you will find an excuse. Jim Rohn

Your public image, also known as your personal and professional brand is projected all the time on social media. What you post reflects who you are. The old adage, birds of feather flock together is also true and means to review all posts and photos about you that others post about you. It is estimated 45% of all hiring managers review or search social media profiles of candidates they are considering for hire. Inappropriate social media posts results in 1 in 3 candidates rejected for a job.

SMART TIP. Don’t lose a job offer because you forgot or failed to remove inappropriate photos, rude or illicit posts from your social media page. Here are some important steps to take in your social media.

1. REVIEW ALL YOUR ACCOUNTS. Facebook, Instagram, Snapchat, Twitter, YouTube, Linked In, dating sites, TikTok, etc.

2. GOOGLE YOURSELF. Change your settings to private. This means taking control of any and all posts about you. Clean up as much of the incriminating and snarky remarks as you can. Delete all old accounts. Find out what is online about. Keep your private life private.

3. PROTECT YOUR PUBLIC IMAGE



Avoid comments that could be interpreted as discriminatory, racist, or sexist in any way.

 Change default image to a current nice photo of yourself.

Do the double check. Review your Likes and your Timeline. Review your profile pages as other see you. You could ask to see your profile using their computer or phone. When in doubt, make sure posts about you on your friends’ page is removed there as well.

Don’t post anything you would want a current or potential employer to see. Your livelihood may depend on it.

Don’t post everything about your personal life. This also means reviewing posts and photos you have been tagged in by other people.

Make sure your profile photos are professional, not pixelated. While these posts never go away completely, you can change the settings to “Only Me” so certain posts are private.

Remove any and all any inappropriate, distasteful, rude or offensive posts and photographs. And of course, remove anything post and pictures that show you performing or mentioning illegal acts.

Remove images and posts that diminish or damage your personal and professional brand

Review all the groups and likes you follow. Do you belong to groups whose name have curse words in it, that slam other people, whose purpose is to give a shout out when drunk at 4 am? Following those groups do not lend themselves to the professionalism and better jobs you want for yourself and family. Remove.

“I believe that we are solely responsible for our choices, and we have to accept the consequences of every deed, word, and thought throughout our lifetime.” Elisabeth Kubler Ross

Review your timeline or wall of posts.

anything that is distasteful or puts you in a bad light. You may need to remove posts your friends post on your wall.

Update your personal information.

may need to hide some of your friends. Birds of feather flock together. Don’t let one bad bird ruin your career.

4. LINKEDIN AND OTHER JOB SEARCH ACCOUNTS

Customize the URL to better match your name and this is usually free.

inspiring people and companies. This shows your interests, passions, and helps you will job leads.

Your photo be a positive first impression the hiring manager sees when searching you online.

sure your professional bio and resume posted are up to date and help explain who you are and why you are the best hire.

Post industry related news, quotes or articles. This helps to brand you in your industry and things you care about.

5. TOP REASONS TO HIRE after reviewing your social medial posts. Background information was accurate. Good personality. Professional image. Wide range of interests.

6. TOP REASONS NOT TO HIRE after reviewing your social media posts. Bad mouthing previous employer. Candidate has inappropriate content posted. Lied about qualifications. Look at the apps on your profile. Does their purpose portray you well? There are more than a few apps that may not be the best ones to have on your page when you're looking to get a job. Posts about drinking or using drugs. Belonged to outlandish groups such as: "It's 5 am, I'm drunk, and on Facebook," or “I $sc*&*9 love Science.” It may be to your best professional interest to consider leaving such groups.

Top 10 Facebook Posts that Got People Fired

Top 10 Clipz

Privacy Settings. Make sure only friends can see your posts, photos, your religious or political views. Use the privacy settings to preview your profile. Delete inappropriate Facebook apps.

You do have employee rights protecting your social media. Labor Law expert, Hope Goldstein of Bryan Cave LLP shares: Employees, regardless of whether they are talking around the office water cooler or on Facebook have the right to discuss working conditions. Stating your opinion on working conditions

a protected activity. However, employees

Make better decisions have fewer regrets.” Andy Stanley

cannot post anything they want on Facebook or anywhere else. Not protected acts include making libel or slander comments about individuals, confidential or proprietary company information. So be careful about what you post. You can still be terminated, even if you were right, if you violate a lawful company policy, the law

Make a list of your social media pages to review.

YOUR BEST 1st IMPRESSIONS

Making your first impressions happen every day, all the time. When you are in your job search strategy it is important to know your first impressions come in many forms: over the telephone on your own voice mail and when leaving a message, in your writing style in your cover letter and resume, during and after your interview, and on the job.

VOICE MAIL MESSAGING FACTS:

of all written messages contain incomplete information

of all business communication

not time sensitive

of all business calls are not completed on the first attempt.

of all incoming calls are less important than the work they interrupt

SETTING UP YOUR VOICE MAIL AND MAKING PHONE CALLS

personal voicemail on your cell phone and how you answer phone calls is a window into your professionalism and your view of others. It is imperative, your voicemail is:

to receive messages, especially when you are in the job search mode.

positive and professional.

you are career and job ready.

Simple, packed with valuable information, and straightforward (~12 17 seconds)

Present your best self by:

Writing out your script.

Practice your script with a smile.

Record your message, play it back, and remake as needed.

Call yourself.

VOICE MAIL GREETING EXAMPLES

"Hi, you have reached [your name]. I am unavailable to take your call right now, please leave your name, number and a short message and I will get back with you shortly.”

"Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number and a short message, I'll be sure to call back."

“You have reached ____ (your name) at ____ (your business) ….

leave your name, number, and a brief message, and I’ll return your call as soon as possible.

You have reached ____ (your name) at ____ (your business) ….

sorry, but I’m momentarily tied up. Please leave your name and number, and I’ll get right back to you.

“When you have a clear intention, methods for producing the desired result will present themselves.” Student Handbook, University of Santa Monica

5. …Thank you for calling. I apologize for the inconvenience, but if you leave your name, number, and message, I will return your call as soon as possible.

6. …I’m sorry, but I was unable to take your call at the moment. Please leave me your name, number, and message, and I’ll call you back at the earliest opportunity. Thank you!

SMALL BUSINESS VOICE MAIL GREETINGS

1. "Hi, this is [your name]. If you are calling for [X reason], please [contact so and so] or [go to our website, or text me at this number XXX XXX XXXX. For all other inquiries, please leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."

2. "Hi, this is [your name]. I am either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."

3. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get to back to you ASAP."

4. "Hello, you've reached [name or company]. If you are looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site]. Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we'll return your call straight away."

VACATION VOICE MAIL GREETINGS

1. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks, and have a great day."

2. "Hi, this is [your name] from [your company]. I'm out of the office until [date]. In the meantime, please direct your inquiries to [coworker's name] at [email address]. [He, she] can also be reached at [phone number]. Thank you."

HOLIDAY VOICE MAIL GREETINGS

1. "Hi, you've reached [your name, the office of X company]. Thank you for calling. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a great [New Year's, Fourth of July, etc. day]."

2. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow, [date]. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great [day, week]."

HOW TO LEAVE A CALL BACK MESSAGE

From time to time, you will need to leave a message. Keep it short, professional and to the point. Here is what to include in the message you leave.

name

for calling

of calling you back

contact

phone number

of follow up (either by phone or email)

Here is a sample.

in a row!

“Hi. This is [First Name]. I applied for the position of XXXXX. I am returning your call from earlier today and look forward to connecting with you soon. My cell phone number is XXX XXX XXXX. Again this is [First Name]. My phone number is XXX XXX XXXX. Thank you and have a great day.”

YOUR PROFESSIONAL PORTFOLIO

Making your own professional portfolio is an excellent way to stay up to date and organized as well as share your successes and accomplishments with future employers. As you update your updating your portfolio is an excellent way to showcase your strengths. Expect to spend 3 10 hours gathering materials and building your portfolio. This should be a fun confidence builder. Take your portfolio, or some items with you to a job interview to share with a potential employer (3 5 minutes). You can practice telling your “skills story” while someone else is looking through your portfolio. Develop a strong opener for each section. Use a timer to practice your skills story. Here is how to get started.



Collect and Organize items and keep up to date in a notebook. Use a logical sequence. Group similar items and accomplishments together. For example sections can include:

o Table of Contents

o Resume

o About Me Section highlighting values and your philosophy statement

o Education and Certifications

o Writing samples & projects (individual or group) and assignments (error free)

o Volunteer and Interests, Membership in organization (member, or officer)

o Training certificates, awards, transcripts, Employee of the Month, Dean’s Lists, Honor Societies, Diploma, news articles, and newsletters, Volunteer work, scholarships

o Pictures in Action, hopefully smiling while volunteering, public speaking, at work.

o Products you have made which could be a newsletter, t shirt design, artwork.

o Philosophy statement.

o Reading list: Articles and books you have read (helps you recall/discuss in an interview).

o Link to a website (QR Code)

Costs: 3 ring, 1 2” binder ($3 $8), Divider Tabs ($4 $6) and Sheet protectors ($5 10). Put each item in a sheet protector (use front and back). This keeps difference paper sizes from getting lost and all pages from getting dingy, crinkled or smudged. You will not have to punch holes into the items.



Make your portfolio visually appealing. Use consistent boards, styles, fonts, and font sizes when making headings, if possible. Use labels, highlights, arrows pointing out key phrases and focal points as necessary.

Another option is an electronic portfolio. For the computer savvy, you can add all these items into a smart, online free website (Wix.com or flowpage.com) and use a QRCode to link. You will need an email address and a cell phone. Upload your electronic version of your resume and portfolio, send the web link to potential employers; add to your LinkedIn page.

BUILD YOUR PORTFOLIO.

KNOW YOUR TOP SKILLS

Taking an inventory of your skills is a great way to help you project your best self on your resume, in the job interview and on the job. Skills come in many forms: soft skills, transferable skills, administrative skills, and technical skills A well rounded employee possesses many skills from soft to transferable skills. This workbook will help you find your skills so you can reflect and highlight them in your resume, during interview and hone when on the job.

Soft skills. Soft skills are those skills typically not taught but people possess, sometimes, naturally and sometimes with practice such as communication, leadership, being adaptable, organized and punctual. Soft skills are best described as how people navigate in the world.

Technical skills. Technical skills are those hard skills which many times can be taught such as using Word, taking blood samples, writing code, following the steps to registering a guest. Technical skills are knowing how to use tools.

Administrative skills. Administrative skills are the ones that keep you well organized, complete tasks on time, present information and communicate effectively, develop processes that fill in a gap or save time and money, and help you in your administrative functions. And while administrative skills can overlap soft and transferable skills, they are essential to keep a business, department, your area running smoothly.

Transferable skills. Transferrable skills are those skills we get from previous experience that can be used anywhere. For example, a waiter making change on a cash ticket sale, running a credit card or greeting and serving their guests. Another transferrable skill is in retail where an employee restocks product and inventory or helps to develop a work schedule for all the other employees. Transferrable skills are those that you take with you from one experience to the next.

SOFT SKILLS. (CAN’T SEE THEM)

1. Being coachable (on going learning from colleagues, supervisors, professional development)

2. Coaching co workers (willing to share your knowledge)

3. Being creative and innovative; creatively solving problems

4. Being dependable (doing what you say you will do)

5. Being flexible & focused

6. Strong communication in writing, response, verbal, responding quickly to others with the right information

7. Thinking critically to solve issues

8. Developing new work processes (that saves time or saves money)

9. Fitting into the company’s culture

10. Being a leader

11. Ownership (doing your best, admitting an error, correcting to move forward, relearning)

“We are what we imagine ourselves to be.” Kurt Vonnegut Jr.

Putting together a presentation

Having a strong work ethic

Taking initiative

Teamwork (doing your part)

Resolving conflict.

Building relationships

teams.

TRANFERABLE SKILLS (Figler, 1988)

Budget management

Coping with deadlines pressures

Interviewing

Negotiating and arbitrating

Organizing, managing, and

Managing time: arriving before shift

ready to work, passing updates,

Voicing opinion while being open to

Relations

and writing

ADMINISTRATIVE SKILLS (BEEN DOING THESE OR TRAINED TO DO THESE)

Customer service (active listening, setting expectations)

Responsibility (being observant and filling in a gap)

Managing time (being on time, preparing items in advance, maintaining your calendar, planning time, planning ahead, providing updates, understanding deadlines)

Doing quality work and paying attention to detail. (double checking work, paying particular attention to detail (especially on forms, making travel arrangements, confirming a telephone number in a phone message, spelling names correctly, updating database))

Being organized (take time to clean, organize your workspace

Making appointments that build in appropriate time (for preparation, travel, lunch, etc.)

Prioritizing high importance tasks over low importance tasks throughout the day, week, and month.

OTHER IMPORTANT SKILLS & HABITS

Developing skills and habits that make your professional and productive helps you stand out among your colleagues. You will gain a reputation for being dependable, productive, and prompt. You will get noticed for the right reasons.

1. Set personal career goals; short and long term goals. Refer to them at least once a month to check on your progress. Make note how and when you achieved your goals.

Adopt other strong skills your see your colleagues or managers posses

Keep a planner. Keep it up to date. Use colors to help code, put in reminders, refer to daily.

Schedule your day into planned assignments in increments of time (15 minutes; 30 minutes; 1 hours, etc.). Set a timer for start and stop to train yourself into a new habit.

Be on time to meetings. Come prepared to take notes with pen and paper. Turn off your cell phone.

Arrive early. Allow yourself to get settled before your shift begins.

Pay attention to detail.

SKILLS YOU CAN ACTUALLY LEARN ON THE JOB (Skills you can learn at work, 2020)

Industry or product knowledge.

Professionalism

Leadership

Customer service

Time management

special software

Office products

TOP SKILLS LOCAL EMPLOYERS WANT EMPLOYEES:

Are hardworking

Show up

Creative and problem solve

Will be a team player

Are on time

Diligent, adaptable and flexible

Have a drive to be successful

TOP GOALS EMPLOYEES

SHOULD WANT IN EMPLOYERS

Are purpose driven

Create meaningful work

Provide for your family

find companies that are:

benefits

help you develop: in promotions,

salary and skills.

TOP 10 EMPLOYABILTY SKILLS from STEM Learning (2010)

Using initiative and being self motivated

Organizational skills

Working under pressure and to deadlines

Ability to learn and adapt

Communication and international skills

ENHANCE YOUR LEADERSHIP SKILLS (Englert 1995)

Be consistent.

Teamwork

Negotiation skills

Valuing diversity and difference

Problem solving skills

Numeracy and IT skills

Be energetic and engage in continuous growth and improvement.

Cut out things that no longer fit your new future. When you are ready to start something new, let go of something you have outgrown.

Develop both personal and profession relationships. Network, network, network!

Embracing differences of others. Visit a museum, try a different cuisine, experience another culture.

Look for the positive. Forgive yourself and others frequently.

From the beginning to end keep in mind your career and educational goals.

Join and be active in at least one organization.

Set mini goals. Know your strengths and limitations.

Research all angles of something of interest.

Seek first to understand then to be understood. Ask questions. Engage in open dialogue.

Set deadlines and meet them. Learn to prioritize.

Taking charge of a program or activity. Delegate work to your peers.

Treat people the way you wish to be treated fair and consistently.

Work with a variety of mentors, advisors, and professionals to help you grow.

EMPLOYERS WANTS EMPLOYEES WHO POSSESS THESE SKILLS (American Job Exchange 2020)

1. Happy person with a sense of humor.

Flexible in job activities, relocating and versatility.

Provide a positive representation of their brand

Employees who rise to the occasion to get the job done and are team players.

Possess excellent oral and written communication skills, interpersonal skills, and technical skills.

6. Dependable, takes ownership of all aspects of their job.

7. Self motivated; able to handle obstacles in the day to day business

8. Does not put organizational politics above work.

9. Isn’t afraid to learn and be opened to constructive criticism.

10. Stable and loyal. Manages time well.

11. Possess leadership traits abilities and well roundedness.

12. Chemistry that fits their organizational culture.

13. Good reputation, character, integrity and trustworthy.

14. Sense of appropriate body language, professional decorum, style of presentation and dress.

15. Sense of maturity that includes emotional maturity. EQ

16. Strong, solid knowledge base in your field.

17. Solid reputations and who have a strong sense of what is appropriate in the workplace and outside, and they know how to balance the two.

18. Special training or certification.

19. Work experience and related experience shows success and accomplishments.

ON THE JOB PRESENCE (American Job Exchange 2020)

1. Be honest. Honesty is under valued in the workplace and most supervisors appreciate straight forwardness and transparency.

2. Challenge yourself. Supervisors appreciate those that have a drive to grow professionally. Ask to be on a new special project if you believe you are good fit and have an interest in it. It may pay off later when a promotion comes up or opportunities to expand your job duties.

3. Be curious. Do not be afraid to ask questions from your coworkers about the field you are working in and potential ways to do your job more efficient and effective.

4. Get your work done on time. Employers can get suspicious of those that constantly work and rarely finish their work on time. You should not always expect to leave on time all the time, but you should complete your work in the allotted work time.

5. Inspire change. Be the person who stays positive among your coworkers

6. Keep learning. Learn a new skill set. Read 1 book per year. Read up on your profession. Take a computer class. Take your CEUs, sign up for a free class online or in your community.

7. Mentor others. Take a new person under your wing and help them assimilate. It shows your ability to lead and that you take initiative

8. Refuse the gossip game. It devalues the organization, it is unnecessary, and harms the workplace.

9. Speak up. If you figured out a way to do something better, more efficiently, save money then prepare a short report/memo showing how it can be done and present to your supervisor.

10. Stay the course. Loyalty pays off when other workers come and but you stick it out.

11. Volunteer. Asking to serve as a volunteer helps you stand out. Do not let it take over your job. This is extra and it allows you to get around to network with other co workers.

BE A STAND OUT CANDIDATE

CREATE YOUR SKILLS INVENTORY

Developing your Skills Inventory with Action Verbs will help you stand out among your competition. Please consider using some of these words to describe your job duties on your resume, in your cover letter and during your interview. These are organized by skills, alpha order, and learning outcomes. Below are 500+ action verbs to help explain administrative, functional, technical, and transferrable skills.

You will need a pen and a highlighter for this activity.

Round 1. Step 1. Review this list. (Take ~ 10 minutes)

Step 2. Circle in the bubble for every skills you have.

Step 3. Jot down other skills you think of during this exercise. This list is not exhaustive but an attempt to get you thinking. Do not worry about not having all these skills. No one does, nor is anyone expected to have all these skills.

Round 2. Review your bubble list and write down the number of years you have honed a particular skills. For less than a year estimate at 3, 6 and 9 months. (Take ~10 minutes)

Round 3. Step 1. Highlight your top 20 skills (with a different color pen/highlighter).

Step 2. Mark each skills as an administrative, soft, hard or technical skills. (Take ~5 minutes)

Round 4. Turn each skills into a complete sentence. Combine skills when possible to make a stronger sentence. (Take ~25 minutes)

Round 5. Add to your resume. (Take 1 hour)

Ability to inspire others

Active Listening

Adaptability

Administrative Assistant

Advertising

Attention

detail

Drive

Resolution

business knowledge

thinking

cultural sensitivity

Service Skills

Entry

skills

Relations

repair

Excellent Leadership abilities

Flexible

Follow a leader

Good Communication skills

Handling pressure

Hospitality

Housekeeping

Human Resources

Innovation and creativity

Integrity

Inventory

Listening skills

Loan services

Manage administrative activities

Manage decision making process

Manage human capital

Manage strategy and innovation

Manage task environment

Interpersonal skills

Management

Marketing Communications

Mediation

Cash Handling/Money Handling

Navigations systems

Negotiation skills

Openness to feedback

Oral communication

Organizational Development

Payroll

Planning

COMMUNICATION

o Active Listening

Explaining the Process of Extracting Samples

Instructing Patients Regarding Proper Urine Collection

ADMINISTRATION

o Calendar Management

Travel Planning

Event Planning

Writing Emails and Letters

Transcription

o Positivity

Presentation skills

Problem solving

Processing and analyzing information

Quantitative analysis

Reliability

Reports

Resourcefulness

Respecting difference and diversity

Sales

Self awareness

Self confidence

Shipping And Receiving

Skilled at Negotiating

Specific language skills

Strategic vision

Strong work ethic

Tax Preparations

Team Leader

Teamwork

Technology

Time management

Tolerance of change and uncertainty

Training & Development

Troubleshooting

Typing

Value education

Value opinion of others

Willingness to learn

Written communication

Nonverbal Communication

Oral Communication

Persuasion

Writing Reports, Correspondence, and Policy

Inventory Management

Billing

Salesforce

Research o Order Processing

10 Key

Phone System

Data Entry

Date:

Point of Sale Systems

ACCOUNTING/BOOKKEEPING

o Account Reconciliation

Asset Management

Automation

Payroll

BUSINESS ANALYST

Benchmarking

Future State Assessment

Business Process Re engineering

As is Analysis

Defining Solutions and Scope

COMPUTER TECH

o Email. Filters, folders, mail merge, rules.

o Enterprise Systems. Payment Processing, Automated Billing Systems, Customer Relationship Management (CRMs like Oracle NetSuite or Salesforce), Business Continuity Planning, Enterprise Resource Planning (ERPs like SAP, Oracle); EMS/EMS Lite, Resource 25, Raiser’s Edge

o Google Drive. Docs, Sheets, Forms, Slides.

o Graphical. Photoshop, Illustrator, InDesign, Acrobat, Free Hand, Corel Draw.

o Math. Basic math, arithmetic, statistics, algebra, trigonometry, geometry, calculus.

o MS Office. Word, Excel, PowerPoint, Outlook, Access, OneNote.

o Phone skills. Voicemail, forwarding, hold, recording.

o Planning. Analysis, conceptual skills, brainstorming, decision making,

Customer Service Systems:

MS Office, Google Drive, spreadsheets, email, PowerPoint, databases, social media, web, enterprise systems.

Profit and Loss

Tax Returns

Non profit accounting

GAP accounting

Gap Analysis

Role Change

Wireframing, Prototyping, User Stories

Financial Analysis/Modeling

SWOT Analysis

forecasting, logistics, problem solving skills, cost assessment, requirements gathering.

o Presenting Public speaking, PowerPoint, Keynote.

o Productivity. Trello, Slack, Asana, Todoist, Zapier, Basecamp.

o Programming Skills. C#, SQL, Java, C++, HTML, JavaScript, XML, C, Perl, Python, PHP, Objective C, AJAX, ASP.NET, Ruby (with SQL, Java, and Python being the top 3 tech skills according to data).

o Project Management Skills. Task management, prioritization, delegation, task separation, scheduling, risk management, Scrum.

o QuickBooks. Invoicing, expense tracking, accounts payable, reports, payroll, employee time tracking, cash flow management.

o Research. Source checking, intellectual property rights, networking, outreach, advanced Google search, Jestor.

o Social Media. Facebook, Twitter, LinkedIn, Rumble, Parler, Foursquare, Instagram, posts, giveaways, customer interaction, polls.

o Spreadsheets. Excel, Google Sheets, OpenOffice, comparative analyses, pivot tables, macros, link to database, vertical lookups.

o Troubleshooting. Assessment, system knowledge, analytical skills, testing, calm mindset, problem solving, logic, critical thinking skills, collaboration, and communication.

INFORMATION TECH

o Big Data. Statistical analysis, data mining and modeling, database management.

o Blockchain technologies, Bitcoin, Ripple, Ethereum, Bitcoin Cash, Monero, Litecoin.

o Cloud and Distributed Computing. Kubernetes, Docker, Azure, AWS.

o Debugging

o eCommerce Platforms. Magento, PrestaShop, Joomla, OpenCart, WooCommerce, Shopify.

o Electronic and Electrical Engineering. AutoCAD, MATLAB, Verilog, Simulink, Pspice, Multisim, ETAP.

o Logic

o Machine Learning. TensorFlow, scikit learn, Google Cloud ML Engine, AML.

DATA ANALYST

o Data Analytics

Data Visualization

Database Design

Excel Power User

Minitab

PROJECT MANAGEMENT

Agile

Budgeting

o Video Creation. Shooting, framing, writing, editing, compressing, uploading, creating engagement, storyboarding, directing, uploading, adding music and voiceover.

o Web. HTML, CSS, JavaScript, WordPress, Content Management Systems (CMS).

o Writing. WordPress, SEO, Yoast, journalism, technical writing, ghostwriting.

o Network and Information Security. OSCP, CISSP, Cisco CCNA, Certified Ethical Hacker (CEH), CompTIA Security+.

o Operating Systems. Microsoft Windows, macOS, Linux.

Problem Solving

o Programming Skills. C#, Java, C++, JavaScript, Python, PHP, Objective C, AJAX, ASP.NET, Ruby, Golang.

o Virtualization. VMware vSphere, Microsoft Hyper V, QEMU, Oracle VM VirtualBox, XEN.

o Web. HTML5, CSS, Django, Node.js. Laravel, React.

Computer Hardware Engineering

Information Systems Design

Linear Algebra

Statistics

MS Access, Oracle

Programming

SAS Enterprise Miner

Statistical Methods

Cost Management

Project Evaluation

Record Keeping

Risk Management

SALES

Closing Sales

Customer Needs Analysis

General Marketing Skills

Lead Qualification

Objection Handling

Presentation

DATA ENTRY

Accuracy

Computer Skills

Data Management

Data Management Software

Information Management

Microsoft Office Suite

EMPATHY

Calming Anxious Patients

Customer Service

Emotional Intelligence

Interpersonal Skills

Patience

Adaptability

CARING & MEDICAL ENVIROMENT SKILLS

Administering first aid

Administer injections

Blood collection and handling Blood specimen storage

Calculate quantity of blood needed

Decontaminate Puncture Site

Document All Procedures

EKG training

Follow Infection Control Guidelines

Inventory control Locate Appropriate Veins for Blood Collection

Maintain Specimen Integrity Patient Care and Vital Signs

Prepare Specimens for Transport to the Laboratory

Staffing

Technical Reports

Work Scheduling

Product Demo

Product Knowledge

Prospecting

Relationship Building

Social Media

Close Vision

Hand eye Coordination

Performing Chemical Tests

Promoting Workplace Safety

Working Quickly

Applying Tourniquets

Collaboration

Critical Thinking

Delivering kind and attentive service to patients of all ages.

Proper labeling

Scheduling

Take and chart vital signs

Venipuncture and Capillary puncture

HIPAA

Injections

Insurance Verification

Knowledge of medical terminology

Medical Billing And Coding

Medical Medication Aid Medical Records Medical Terminology

OSHA Patient

Proper hygiene Receptionist

Record keeping

Understanding of common disorders

Vital Signs Read ECG Interpretation and Placements

Glucose Checks

G Tube Feedings and Care Monitoring Vital Signs

NIH Stroke Scale Patient Assessment Patient Transport Phlebotomy

Rehabilitation Therapy

Urgent Care/Emergency Care Wound Care and Dressing

PHLEBOTOMY SKILLS

Attention to Detail

Calculating the Quantity of Blood Needed

Decontaminating the Puncture Site

Documenting All Procedures

Following Infection Control Guidelines

Locating Appropriate Veins for Blood Collection

Maintain Specimen Integrity

COMPASSION SKILLS

Fluent in

Conversational

Bilingual in English & Spanish

NURSE AID

Adaptable

Adhere to all safety guidelines, hospital protocols and regulations Administer medications

Bathe and groom patients

Build rapport Companionship and emotional support Create positive rapport with patients, family and staff

Culinary talent DementiaandAlzheimer’s knowledge

MEDICAL

Precise when drawing blood, labeling, and keeping track of samples.

Preparing Specimens for Transport to the Laboratory Receiving Pre collected Specimens from Patients

Recording Data

Responding to Emergency Situations

Safely Disposing of Blood and Bodily Fluids

Specimen Preparation

Stress Management

Taking Vital Signs

Testing Blood for Drugs

Tracking Specimens

Transporting Specimens

Venipuncture / Capillary Blood Collection

Venipunctures

Empathetic

Establish rapport with the patient

Handle confidential paperwork

Manage supplies and restock inventory

Organized fun activities for all residents Patient and highly compassionate Patient focused care Providing quality patient care

Special in lifting heavier senior citizens

Test and chart vital signs Trustworthy companion

o Diligently ensured the proper sterilization of medical instruments and blood lab, closely following infection control guidelines, maintaining lab equipment, and safely disposing of blood products.

o Drew and labelled patient blood for processing, logged information into medical records database, and meticulously maintained medical instruments.

o Empathetic Customer Service

Excellent Communication Skills

Explain the procedure to patients, perform blood draws, and correctly label samples collected.

Listen and respect the concerns of the client

Provide companionship

Tube feeding and medications familiarity

Wound care

Enjoy working with Elderly Enjoy working with Aids patients

Enjoy working with children & infants

Enjoy working with expectant mothers

Enjoy working with agency population

Enjoy working in rehabilitation

o Frequently assigned to work with child patients upon request of supervisor, based on excellent ability to calm and communicate with them.

Identifying Abnormal Cells

Insurance / Payment Processing

Maintaining Lab Equipment

Mathematical Skills

Medical Coding

Medical Records Data Entry / Coding

Memory

Mentored new hires in effective phlebotomy techniques, patient relations strategies, procedure documentation, and HIPAA requirements.

Minimizing Waste

Multitasking

Organizational Skills

Prioritizing

Proper Disposal of Contaminated/Used Needles

CREATIVE SKILLS

Acted Adapted Arranged Assembled Built / Crafted Combined Composed Condensed Constructed Created

PEOPLE SKILLS

Addressed Advertised Advised Arbitrated Arranged Assisted Attended Authored Coached Collaborated Communicated Composed

Customized Designed Developed Directed Designed Displayed Drafted Engineered Established Exhibited

Consulted Contacted Counseled Cultivated Developed Directed Discussed Drafted Edited Empowered Encouraged Enlisted

FINANCIAL & DATA SKILLS

Administered Adjusted Allocated Analyzed Appraised Assessed Audited Balanced

HELPING SKILLS

Adapted Advocated Aided Answered Applied Approved Arranged Assessed

Properly Labeling Specimens

Provide compassionate and reassuring service to patients during venipuncture and / or capillary blood collection.

Reading and Interpreting Medical Documents

Reading Color Chemical Reactions

Formulated Founded Illustrated Initiated Instituted Integrated Introduced Invented Launched Made

Fed Furnished Greeted Incorporated Inspired Integrated Interacted Interpreted Interviewed Joined Listened Marketed

Bargained Budgeted Calculated Categorized Checked Conserved Consolidated Corrected

Assisted Acquired Cared for Cleared Coached Collaborated Conserved Contributed

Developed Estimated Finalized Forecasted Managed Marketed Measured Merged

Copied Corrected Counseled Delivered Demonstrated Detailed Oriented Diagnosed Dispatched Distributed

Marketed Modeled Modified Originated Painted Photographed Planned Piloted Recorded Revised

Mediated Mobilized Moderated Negotiated Observed Participated Presented Promoted Proposed Reconciled Recruited Referred

Planned Procured Programmed Projected Purchased Reconciled Reduced Researched

Drove Edited Educated Empathized Encouraged Enforced Ensured Expedited

Revitalized Salvaged Solved Visualized Wrote

Reported Represented Resolved Responded Revitalized Simplified Solicited Summarized Translated United Volunteered

Retrieved Secured Sold Surveyed Tabulated Trimmed Verified

Facilitated Filed Fixed Gathered Guided Handled Helped Hosted

Improved Improvised Informed Insured Intervened Lifted Maintained Managed Motivated

Negotiated Operated Prepared Presented Problem solved Prioritized Protected Provided Raised

LEADERSHIP & MANAGEMENT SKILLS

Achieved Accomplished Administered Analyzed Appointed Approved Assigned Authorized Chaired Conducted Condensed Considered Consolidated Consulted

Contracted Controlled Converted Coordinated Decided Decreased Delegated Developed Directed Eliminated Enforced Enhanced Established Executed

ORGANIZATION & DETAIL SKILLS

Approved Arranged Cataloged Categorized Charted Classified Coded Collected Compiled Coordinated Corresponded Defined Distributed

RESEARCH SKILLS

Abstracted Analyzed Clarified Collected Compared Conducted Critiqued Determined

Executed Filed Generated Grouped Implemented Incorporated Inspected Inventoried Loaded Logged Maintained Monitored Obtained

Diagnosed Discovered Dissected Evaluated Examined Experimented Explored Formulated

Received Referred Rehabilitated Repaired Responded Resolved Restored Saved Screened

Guaranteed Generated Handled Headed Hired Hosted Improved Incorporated Increased Initiated Implemented Instituted Lead Managed

Scheduled Served Serviced Set Set up Shared Shipped Simplified Submitted

Mentored Merged Motivated Organized Originated Overhauled Oversaw Planned Presided Prioritized Produced Proposed Recognized Recommended

Supplied Supported Staffed Transferred Transmitted Volunteered

Replaced Restored Reviewed Scheduled Solidified Steered Streamlined Strengthened Supervised Surpassed Supplied Switched Terminated Trained

Operated Ordered Organized Prepared Printed Processed Produced Provided Purged Purchased Ratified Recorded Registered

Gathered Identified Inspected Interpreted Interviewed Investigated Located Measured

Regulated Responded Restored Retrieved

Reviewed Revised Routed Scheduled Screened Set up Sorted Submitted Supplied

Organized Published Proof read Proved Researched Searched Simulated Solved

Standardized Structured Systematized Transcribed Unified Updated Upgraded Validated Verified

Studied Summarized Surveyed Synthesized Tested Traveled

TEACHING SKILLS

Adapted

Advised Clarified Coached Communicated Conducted Critiqued Demonstrated Developed Enabled Encouraged

TECHNICAL SKILLS

Adapted

Assembled Built Calculated Computed Conserved Constructed Converted

Evaluated Explained Facilitated Guided Individualized Informed Instructed Lectured Led Motivated Persuaded

Debugged Designed Detected Determined Developed Diagnosed Engineered Fabricated

OTHER ACCOMPLISHMENTS

Achieved Centralized Completed Corrected Elected Expanded Exceeded

ANALYSIS

Analyzed Arranged Collected Combined Detected

APPLICATION

Applied Calculated Changed Charted Checked

COMPREHENSION

Associated Computed Converted

Expedited Financed Founded Fundraised Improved Governed Installed

Developed Diagnosed Differentiated Forecasted Illustrated

Reinforced Set Goals Showed Stimulated Taught Tested Trained Tutored Age Appropriate Activities Assessment

Installed Maintained Manipulated Modified Operated Overhauled Printed Programmed

Judged Nominated Presided Promoted Reduced (losses)

Classroom Management Curriculum Development Departmental Planning Early Childhood and Learning Concepts Mentoring

Safety and Sanitation Policies Special Education State Standards

Inferred Isolated Outlined Postulated Predicted

Reevaluated Remodeled Repaired Replaced Restored Solved Specialized Standardized

Resolved (issues) Restored Spearheaded Succeeded Surpassed Transformed

Read Related Researched Qualified Quantified

Streamlined Studied Upgraded

Trouble shoot Tuned Won

Classified Completed Computed Divided Examined

Defended Discussed Distinguished

Mapped Modified Operated Prepared Produced

Estimated Explained Extended

Prescribed Showed Solved Typed

Selected Separated Utilized

Paraphrased Predicted Rewrote

Used

Summarized

EVALUATION

Appraised Assessed Compared Concluded

KNOWLEDGE

Counted

Defined Described Drew Identified

SYNTHESIS

Categorized Compiled Composed Created Designed

Contrasted Critiqued Determined Graded

Labeled Listed Matched Named Outlined

Explained Formulated Generated Grouped Hypothesized

Interpreted Judged Justified Measured

Pointed Quoted Read Recalled Recognized

Integrated Modified Ordered Organized Planned

Ranked Rated Reduced Supported

Recorded Repeated Reproduced Selected Stated

Proposed Rearranged Reconstructed Related Reorganized

SAMPLE JOB DESCRIPTOR SAMPLES

TRANSFERABLE SKILLS

o Able to use job specific materials, tools and equipment

o Capable of composing letters and memos

o Creative; ability to come up with new ideas

o Knowledge of common software programs

o Reads and interprets information

o Relates well with people from a variety of backgrounds and ages

o Speaks effectively and explains ideas clearly

o Uses values and figures from charts, diagrams, manuals, and tables

QUALIFICATIONS

Tested Timed

Wrote

Revised Rewrote Summarized Specified

o Completes work accurately

o Works independently or with a team to find solutions

o Effective at problem solving

o Treats the public in a congenial way

o Ability to analyze customer wants and assist with the selection of merchandise

o Capable of moving often from one task to another using different skills

o Ability to work according to set standards and procedures

o Works well with timelines and deadlines

o Knowledge of packing, loading, and unloading

o Proofreads documents for accuracy

COVER LETTERS

In short, your cover letter directs traffic. It also introduces you to your future employer. The cover letter invites your employer to look at your resume. Your resume invites you to the interview. The interview gets you the job. Your job is to keep the job and start a career.

Cover letters reinforce your professional image. Tailor your cover letter for every job. It becomes a writing and communication sample. It shows both your thoughtfulness and helps to set you up for success. Your cover letter needs to:

We have included four templates for you to modify for your use. Make sure you double check before sending. Using a standard, full left justified format, your cover letter should include the following with samples on the following pages:

A Heading: Your Name, Email, Phone Number, LinkedIn URL,

Date

Proper address

Greeting

A reference line stating your name, and reason for letter.

Re: Application for employment for Call Center Specialist, Req#2020 1002

An outstanding opening sentence.

I would like to apply for the _____ position.

Why you are writing.

Paragraph on your strengths.

Who you are personally ______ and _________.

Professionally (summary of experience and education).

Related you to them

All about you.

Cross reference 3 skills to answer job. Achievements and your strengths.

Use bullet points or write it out.

Reinforces what you know about them and that job

Mention 3 facts about the company and professional service, culture and values, customer service

Find evidence from research or their website

Final sentence to drive home.

Salutation.

Signature block.

Application, Resume and References

First M. Last

June 10, 2022

Name of Position Search Chair

Name of Organization Street Address City, State ZIP

Re: Application for Employment as ___________ Position, Req #2020 1234

Dear Search Chair:

Your announcement for the ____________ position found in your website of March 3, 2020, has piqued my interest. I recently completed my certification in XXXXXXXXX from the Texas School of Phlebotomy.

The possibility of joining your dynamic team intrigues me, because WellMed promises a challenging career and opportunities for advancement. While working as a Phlebotomy Technician, I believe I can provide you, with a leader with drive and a willingness to learn.

My training as a Phlebotomist combined with my CPR and BLS certifications has afforded me the necessary opportunities to carry out the ___________ position. Additionally, I have experience as a compassionate caretaker and have more than 200 hours of work experience in providing quality customer service in retail. My expertise in the field includes a *____________, _____________ and _______. I have excellent communication and computer application skills. Also, I work effectively in teams, independently, and, often, as a generalist.

I anticipate being part of your team. If you believe these are the qualifications you are looking for, I would be grateful for an interview at your convenience.

Very truly yours,

First Last Enclosures: Resume and References

First M. Last

June 10, 2022

First Last Title (if known) Business Name

8000 IH 10 West, Suite 1008

San Antonio, TX 78230

RE: Application for Employment: Call Center Customer Service

Dear Ms. Last:

Please accept this cover letter and resume as consideration for the Call Center Customer Service position I found on your website.

After reading the job description, I believe I would be a good fit for the position. With more than 4 years in the service and hospitality industry I am able to work under pressure, dependable, and always provide quality service to customers and team members. I am fluent in Spanish and a quick learner who maintains a positive attitude. If you believe I would be a good candidate, I am available for an interview at your convenience.

Thank you again for your consideration and I look forward to meeting you so I can be part of a world class customer service team.

Sincerely,

First Last

Resume and references attached

First M. Last

June 10, 2022

First Last Hiring Manager Business Name

8000 IH 10 West, Suite 1008

San Antonio, TX 78230

Application for Employment: Call Center Customer Service

Dear Hiring Manager:

It is with great enthusiasm I formally submit my resume and letter for consideration for the XXXXX positon listed on your website.

I recently certified as a XXXXXX and completed the XXXXXX program at Restore Education. Additionally, with more than XX years working in the hospitality and building relations with customers, vendors and team members I have the skills and talent necessary to serve on a dynamic team and ultimately help patients feel comfortable, cared for and safe. I am able to work under pressure, I am dependable and fluent in Spanish. Additionally, I have extensive knowledge in HIPPA, compliance and XXXXXXX.

XYZ is uniquely positioned to XXXXXXX and XXXXXXXXXX. That sounds exciting to me because as a XXXXXXX I could be part of a team, where, together, we can help lift people up to XXXXXX.

For the past 18 months, I have been volunteering my time at XXXXXXX and taking courses in XXXXXXXX.

It would be a high honor for me to serve XXXXXXXX at XXXXXXXXX and I look forward to learn more about the position

Sincerely,

First Last Resume and references attached

First M. Last, Jr

June 10, 2022

Hiring Manager

Business Name

8005 Wurzbach Parkway, Suite 2305

San Antonio, TX 78243

Re: Application for employment

Dear Hiring Manager:

Please accept this cover letter and resume as part of the official application for the position of Assistant Event Coordinator.

After reading the job description, I was impressed with the potential challenges this job would entail. Enclosed you will find a copy of my resume which reflects a diverse background and various facets of the recreation profession. Fortunately, I have had the opportunity to work in retail and recently completed my certification in Administrative Assistance and Microsoft systems. Furthermore, my experience and willingness to learn to be the very best is what you are seeking.

I feel confident these professional and practical experiences, accompanied by my training, will make me a valuable asset to your team. If possible, I would like to speak with you and in further detail. Thank you for your time and consideration.

Sincerely,

First Last

(Template #5 A Sample Follow up Cover Letter with Resume)

First M. Last (210) 555 5323 | Firstlast210@gmail.com

June 10, 2022

Scott Jones

Area Coordinator

Oregon State University

Residential Life Center Hawley Hall OSU

Corvallis, OR 97331

VIA: E mail: jonessc@orst.edu

Re: Application for employment in Residential Life

Dear Mr. Jones:

Thank you very much for your kind letter and valuable literature on your Residential Life and graduate programs. According to your request, I am including my resume for your review and file. While at the Oshkosh Placement Exchange, I look forward to meeting with you and learning more about the Residence Hall Director positions in your Cross Cultural, First Year Experience and Wellness Halls at Oregon State University.

The possibility of joining your Residential Life team intrigues me, because your unique program promises a challenging career, excellent leadership opportunities and a chance to become involved in a dynamic collegial community. While working on my masters in the College Student Services Administration graduate program, I feel confident I can provide to your students and campus, a leader with drive, a willingness to learn, and contagious joy.

Thank you again for your consideration and I look forward to seeing you at the Placement Exchange.

Sincerely,

First Last Enclosure: Resume and References

(Template #6 SPECIAL LETTER CHARACTER REFERENCE FOR YOU Someone else write it)

Mary E Smith

(210) 123.4567 | MESmithl213@gmail.com

June 10, 2022

Yvette Briseno

Area Coordinator

XYZ Corporation

1234 Main Street

San Antonio, TX 78205

VIA: E mail

Re: First Last Character Reference

Dear Ms. Briseno:

I, Mary E. Smith, am writing this letter to you to provide a character reference about Mr. Angel Pryor, who I know as a student in the XXXXX program at Restore Education. I provide this reference in full knowledge of Mr. Pryor’s charge of possessing prohibited drug (cocaine).

I can say it with total confidence that very few men have contributed to society in ways Mr. Pryor has. Even though I came to know him through his work at XXXXXXX I also know him outside of work. Apart from being a student studying XXXXXXXXX, he was also the manager at XXXXXXXXX and worked for XXXXXXXX for three years. He is kind, polite, and I have only seen him in sound mind, free from any drug use.

It is my understanding he has handled all aspects of charges mentioned above and has turned his life around and wants to provide for his family and be a positive example to his children and role model. More importantly he has the drive to be successful. Having completed the XXXXX program shows me he is purpose driven and has a desire to help others.

Should you have any questions or comments, please contact me at (210) 123.4567. I will make myself available to you.

Respectfully,

Mary E Smith

THANK YOU NOTES

Thank you notes is the most wonderful way to help you stand out among all the over candidates. Simply put, most people do not write thank you notes, often overlooking an opportunity to make one more lasting impact during the job search. We invite you to practice writing thank you notes, make another hand written copy of your best thank you notes, and consider using the one provided here during your job search. Thank you notes go a long way in conveying a message that you care about another person. So, write thank you notes often. It is a lost art and a forgotten courtesy.

A handwritten note conveys warmth and humanism. A business style (typed) thank you letter conveys both warmth and professionalism. They should be sent out within 48 hours after your interview. Thank you notes are used to strategically help applicants secure an offer. The notes are short and to the point. Above all, the thank you note should thank the person for spending time with you; for helping you, restate 1 2 of your strengths (qualifications/assets) and reiterate your desire to work in (state positions title). For approximately $10, you can buy a box of 100 thank you cards from a local office supply store or big box shop. For another $10 you can buy fun stamps from your local post office station. Ask to see the special edition stamps. They cost the same as the love and flag stamps but are very unique. Here are people you should consider writing thank you notes to from time to time.



Potential employers. Because most people don’t. Once you have met with an interviewer or panel always send a thank you note. This is an inside way to send a potential employer additional information that you may have left out during the interview.



References. Because they are helping you. It is your time to let them know you appreciate them for helping you establish your career and helps them see you gain your professional maturity. Writing thank you notes to your references positively impacts what they will say about you to a potential employer. You should write them when they agree to serve as a reference. When they were called upon by your potential employers during your job search. And again, once you were offered a job. You can then keep them in your hip pocket by sending them a Thanksgiving Card, Holiday greeting, or to celebrate their birthday.



Your boss on the first day. Mail it during the first week or during the first 30 45 days. It is very unexpected and will brighten their day.

“The way you use words has a tremendous impact on the quality of your life. Certain words are destructive; others are empowering.” Susan Jeffers

After a cold call or because someone helped you. Thank you notes can help after a cold call. Write a note in response to someone who has decided to share your resume or give you “insider information” about their organization. It may not land you a job immediately but it may pay off later.

To send enclosed materials. Sometimes it is important that you send a thank you note so that you can provide yourself with an opportunity to share some additional information to a potential employer.

(Template #1: Asking for someone to be your reference Phone and Email) Date

Hi Ernest,

I hope this email finds you well and I would like to ask for favor. I am getting ready to complete the XXXXXXX program at Restore Education and receive my certification in XXXXXX As you can imagine, I am excited and will begin applying for jobs and hope to use my skills and provide for my family. Currently, I am updating my resume and building out references. I would like to ask you to be a reference for me during my upcoming job search where I can list you on my resume. If you agree, will you please provide me with your job title, company name, your best phone number and an email address? I will keep you informed of my progress and I appreciate you helping me.

Sincerely, Rosario (Restore Education Student, 2020)

(Template # 2*: Reference Sample Thank You Note with a blanket recommendation letter) Date

Dear Ann:

Thank you so much for agreeing to serve as one of my references during my first job search, especially since you are busy this time of year. For your convenience, I am sending you my latest resume highlighting some of my skills. Of course, I will let you know at once when I get an offer. In the meantime, thank you again for your kindness.

Best regards, Christine Kjosa

(Template # 3: Interviewer Sample Thank You Note) Date

Dear Mr. Burt:

Thank you very much for the most informative interview last Thursday. I appreciate you taking out of your busy day to share the XXXXXXX position and your ideas. I appreciated meeting your talented staff including Robbie Joe who shared how much he enjoys working for XXXXXXXXXX. Having the opportunity to learn more about the position excited me and I look forward to joining your team. I am a dedicated worker, a fast leaner, and certified XXXXXXX. Thank you again for being my host during the interview process.

Very truly yours, Jo Praisnar, 210.699.1071

(Template # 4: 2nd Interviewer Sample Thank You Note) Date

Dear Dr. Graham, Thank you for hosting me for the XXXXX position interview today. I enjoyed learning more about the position. I am confident I have the skills, qualities and qualifications needed to excel in the role I am a fast learner, able to problem solve and can manage a significant workload. My record of accomplishment has proven I can ____, ____ and _____. For example, in my previous role my supervisor praised me for having helped the company find ways to increase sales by improving customer service standards. I strive to maintain a positive attitude and make sure I take responsibility for my professional development by reading at least one organizational leadership article/book. If you hire me in this position, I believe you will quickly see a positive return on your investment.

Respectfully, John Kaulfus, 210.445.1234

(Template #5: Cold Call Sample Thank You Note) Date

Dear Kelli:

Thank you for your kind response to my letter of inquiry and resume. I appreciate you keeping my email and forwarding to me copies of potential positions at XXXXXXXXXXXXX My goal is to work at XXXXXXXXX because I believe in XXXXX, XXXXXX and XXXXXX. If you do not mind, I would like to contact you again to see if you anticipate any XXXXXXXX openings in the near future. Thank you again for your response and I wish you a successful and happy year.

Warm regards, Cecilia Salinas

(Template #6: Enclosed Materials Sample Thank You Note) Date

Dear Mr. Smith,

Thank you for the opportunity to meet with you to discuss serving your firm as an Accounting intern. I believe the opportunity would be challenging as well as rewarding.

During our time together, I mentioned have recently completed my certification in Administrative Assistance and would like to start my career with your company. As mentioned during my interview, I completed a class assignment where I wrote a short procedural manual on closing the books using Quicken. I look forward to hearing from you. Again, thank you for your time.

Sincerely, Denise Homer, 210 867 5309

Practice writing a thank you note to one person who has been your champion since you started at Restore Education. This could be your spouse, child, friend, instructor, supervisor, neighbor or even yourself.

RESPONSE

RESIGNATION LETTER

The Resignation Letter is one of the best pleasures you will have in your career. It is the official notification where you can officially inform your current supervisor you are off to new adventures and thank them for all they have done for you during your tenure. It can also be scary to give to your supervisor, perhaps, because, you feel you are letting them down, or because it represents the great unknown. However, no matter where you are in life, it is imperative you establish yourself as the mature and professional employee and keep your personnel file in a positive light. You never known how your paths will cross again, an opportunity to come back to that company will present itself, or if your supervisor moves to another company as well. It might just be, now that you are leaving, your supervisor can serve as a great reference for you in the future or even as a mentor. When writing a resignation letter, the basic rules are the same. Type it. Keep it short, keep it light and positive. Be sure to submit this letter at least two weeks in advance of your last day. Your resignation letter serves as your backup documentation when your new employers (even several years later) contact your former employers.

(Template #1: Resignation Letter)

First M. Last 1920 Success Lane, San Antonio, TX 78212 (210) 555 5323 | Firstlast210@gmail.com

June 10, 2022

Supervisor First Last Name of Organization Address City, State, Zip

Dear Mr. McNamara:

Please accept my letter of resignation effective ____________________. Another company/organization has offered an opportunity to me that will allow me to use more of my skills. As you know, my passion is for _______________, therefore, I feel I should accept it.

Our long association has been a very happy one for me, and I leave you all with sincere gratitude and best wishes for the continued success of the firm.

Very truly yours, Michelle Downs

BUILD YOUR RESUME

All the resume samples enclosed are from student leaders and friends. All these resume are super high quality but they work and may be useful to you. The following pages help you brainstorm about your resume. The quality of your resume depends on the accuracy and details of the information you provide.

have certain elements that employers want.

CONTACT INFORMATION: Name, address, phone number & E mail, (Address optional) remember to make your voice message and email address professional.

PROFESSIONAL SUMMARY STATEMENT: Strong opening statement highlighting your best strengths and desire to work in XXX field. Detail years of experience and skills.

Skills and Qualifications: List your skills and talents relevant to your overall work performance that will help explain why you are the best candidate.

EDUCATION: List with most recent first all education, training and certifications. Program. Certifying entity. Certificate # (if you have one). City/ST. Completion, graduation or anticipation graduation date GPA (if exceptional).

EXPERIENCE: List Work and volunteer experience responsibilities/accomplishments with the most recent first.

Volunteer experience: details of responsibilities, time donated and tasks

Internship experience: details of responsibilities as stated above.

List of extracurricular activities: show you are well rounded and spend your free time and what you value.

REFERENCES: Have 6 ready to go. You may only need three but you never know.

OPTIONAL:

Professional Associations: gives you leverage, job leads, and professionalism. Join as many professional associations related to your career endeavors.

List of accomplishments: honors, accolades. (Your one chance to show off the little things.) sometimes good to add to your work history.

and FOLLOWING PAGES: Add a footer to include your NAME and Date at bottom of your resume. (This may be used as a tracking record.)

“A vision without a task is but a dream, a task without a vision is drudgery, a vision and a task is the hope of the world.”

church in Sussex, England, ~1730

Part I. YOUR INFO FOR YOUR RESUME, LETTERHEAD, EMAIL SIGNATURE

Your Name

First, Middle, Last

Your Official/Current Address Address

City, ST ZIP

Your Best Phone Number

Your Professional Email

Linked In Profile Link

Update your profile picture

Make a friendly profile pic, make eye contact with camera, dress professionally, be smiling, no distracting background and no being in your car, be alone in photo, mostly shoulders up.

Get a Cover picture that helps to define you.

User name

Bio is the your online elevator pitch. Who do you help. Who do you serve. Call us to action.

Give the highlights

Make an About Section “

When I am not hard at work, you can find me painting in my studio, fine tuning my guitar skills, traversing hiking travels or reading sci fi in a coffee shop.”

Work In Texas Profile Name

PART II. CAREER OBJECTIVE/SUMMARY STATEMENT

Where do you want to work?

What industry do you want to work in?

How many years of experience do you have?

How many years have you taken on additional responsibilities?

Do you want to supervise others?

Where do you see yourself in 2 years?

Where do you see yourself in 5 years?

Are you currently employed?

Will you be facing a career or employment change in the future?

(Loss of job, planning to leave your position, nearing graduation, receiving a certificate or degree, moving)?

Are there particular companies, non profits, city, county or state agencies where you want to work?

What are those target companies?

Do you have a geographical preference? If so, be specific and list city or area.

What is your motivation to make a career move now?

What is important to you in a new position/career? In what you have, do not have, what you need to achieve reasonable goals.

What makes you stand out among your peers? Think about your

accomplishments, specialties & strengths.

PART III. LIST YOUR MOST VALUABLE PROFESSIONAL SKILLS

What are your most valuable professional skills or abilities that you feel set you apart from other job applicants which would be of most interest to your prospective employer? These can and should include your transferrable skills, soft skills, and technical/hard skills. (List all of those skills you feel apply in order of importance.)

SOFT TRANSFERRABLE ADMINISTRATIVE TECHNICAL/HARD

Part IV.EDUCATION, TRAINING, LICENSURES

Where all have you attended school, trainings and certifications? List all institutions you have attended, certifications received and dates completed or expected completion dates. HSE or Diploma / Year Where Certification / Year Where Certification / Year Where Special Training

Licensures / Year / State License Number

OTHER

PART V. ON THE JOB TRAINING and PROFESSIONAL DEVELOPMENT

List any job related courses, workshops, training programs and seminars you attended. Include Course Title, Company who hosted it, date attended/completed.

PART VI. PROFESSIONAL MEMBERSHIPS

Please list Professional Membership and year joined. Include the membership number.

PART VI. HONORS AND AWARDS.

Please list any and all your awards and special honors. Include scholastic achievements or exceptional performance from schools, employers, or other organizations. Examples: Honor Roll, Dean’s List, Student of the Year, Employee of the Month, etc.

PART VII. LANGUAGES

Please list languages you speak and write. English, Spanish, Farsi, American Sign Language.

PART VIII. OTHER SPECIAL SKILLS AND OTHER THINGS

List any other special skills, languages, positions held, or other things you want your prospective employer to know about you: Include skills you possess and machines or office equipment you can use, such as calculators, print or graphics equipment, computer equipment, types of software and hardware, etc.

PART IX. MILITARY EXPERIENCE

Military experience and service is appropriate on civilian resumes. Note: You may be required to present military separation report as part of your employment.

Military Service Rank Dates of Service (From and To)

Security Clearance

List your job titles or ratings

Military Awards and Medals.

PART X. INTERESTS, HOBBIES AND VOLUNTEER ACTIVITY

Use this space to list your interests, hobbies and volunteer activity. By including a few of these items on your resume, you are able to show how you are well rounded and giving as a person. For example, if you volunteer, include where you volunteer, number of total hours by month, and what you do for that organization. Every little bit helps.

PART X. PUBLICATIONS AND PRESENTATIONS.

Publications and Paper and Presentations (Your Name, Co Authors/Presenters, Title, Title of Journal, Page Numbers, Publishing Company, Location Where you presented, Date/Year of the Presentation, Website, PowerPoint Presentation, etc.)

PART XI. WORK HISTORY

This is the bulk of the work that matters. Starting with your most current position, please list each job. Most employers expect you to show the last ten years. Financial, health care, and government institutions require you to list ALL work history. To ensure that your resume is accurate, be specific and give numbers and percentages when possible. For example, number of employees supervised, dollar amounts of equipment accountable for, miles driven, inspection results, dollar amounts of budget managed, dollar amounts of savings afford your company; number of customers or accounts serviced served, number of raises and promotions, etcetera. Please explain any gaps.

JOB 1 MOST CURRENT

Job Title

Company Name Company Address

Start Date to End Date

Primary Job Duties and Functions

Performed on Daily, Weekly, Monthly Basis

Job Accomplishments

# of People you supervised?

# of People on your team?

Type of equipment you used? Any special skills needed to know?

Highlight your major technical skills. Highlight your major soft skills

# of people you served each day?

Total Operating Budget

Total $ Value of the Equipment you used? Promotions

Name of Immediate Supervisor, Phone Number and Email address

Would you allow an employer to contact current supervisor?

Why did you leave this position?

(Resigned with notice, quit, terminated, laid off?)

What did you like the most about this position?

What did you like the least?

JOB 2 PREVIOUS

Job Title

Company Name

Company Address

Start Date to End Date

Primary Job Duties and Functions

Performed on Daily, Weekly, Monthly Basis

Job Accomplishments

# of People you supervised?

# of People on your team?

Type of equipment you used? Any special skills needed to know?

Highlight your major technical skills. Highlight your major soft skills

# of people you served each day? Total Operating Budget

Total $ Value of the Equipment you used? Promotions

Name of Immediate Supervisor, Phone Number and Email address

Would you allow an employer to contact current supervisor?

Why did you leave this position?

(Resigned with notice, quit, terminated, laid off?)

What did you like the most about this position?

What did you like the least?

Job Title

Company Name

Company Address

Start Date to End Date

Primary Job Duties and Functions

Performed on Daily, Weekly, Monthly Basis

Job Accomplishments

# of People you supervised?

# of People on your team?

Type of equipment you used? Any special skills needed to know?

Highlight your major technical skills.

Highlight your major soft skills

# of people you served each day? Total Operating Budget

Total $ Value of the Equipment you used? Promotions

Name of Immediate Supervisor, Phone Number and Email address

Would you allow an employer to contact current supervisor?

Why did you leave this position?

(Resigned with notice, quit, terminated, laid off?)

What did you like the most about this position?

What did you like the least?

Job Title

Company Name

Company Address

Start Date to End Date

Primary Job Duties and Functions

Performed on Daily, Weekly, Monthly Basis

Job Accomplishments

# of People you supervised?

# of People on your team?

Type of equipment you used? Any special skills needed to know?

Highlight your major technical skills. Highlight your major soft skills

# of people you served each day? Total Operating Budget

Total $ Value of the Equipment you used? Promotions

Name of Immediate Supervisor, Phone Number and Email address

Would you allow an employer to contact current supervisor?

Why did you leave this position?

(Resigned with notice, quit, terminated, laid off?)

What did you like the most about this position?

What did you like the least?

SELECT YOUR BEST REFERENCES

References are essential for any position. For your benefit, you need obtain permission from each reference to ensure both you and the reference party will: 1. give you a good reference, and 2 are prepared to serve you in your job search. Imagine putting someone down as a reference, a potential employer calls your reference and your reference has no recent information about you such as your current resume and your situation or worse, no recollection of you!

Make references readily available. A reference page helps in the last minute because most people choose not to include references wasting valuable time of the potential employer to track down the candidate to ask for reference information. Know that more and more employers dislike the idea of “references available upon request.” Help them hire you! Include your name on your reference list. It is helpful should the Resume get separated from the application or cover letter. Do the work for the employer.

Build your Job Search team. Inventory why you are asking one person to be your reference over another. Use the right references for the right reasons. Use a combination of men and women and a combination of professional and personal sources. When applicable use a diverse group to serve as your references. Ask each person to be a reference and get permission to use someone as a reference. On the application, do not list someone as a friend for a reference. Share your resume and jobs you are interested in with your references. This allows them to communicate to your potential employer your skills directly from your resume.

Best references are:

INFORMATION YOU NEED FOR EVERY REFERENCE

who knows you

REFERENCES

FIRST LAST Title

Employer Phone Email

FIRST LAST Title Employer Phone Email

FIRST LAST Title Employer Phone Email

FIRST LAST Title Employer Phone Email

FIRST LAST Title Employer Phone Email

FIRST LAST Title Employer Phone Email

REVIEW RESUME BEFORE SENDING

Review your resume yourself. Then ask one more person to review your resume before sending it out.

Does your resume look original, inviting to read with clear sections and ample white space?

It is balanced between text and white space with even margins, and spacing?

Does it look professional or like a simple typing job? Is it visually pleasing? Are the fonts consistent throughout the document?

Does the resume have clean fonts with design elements of bullets, bolding and/or lines?

Does your career summary support the rest of the document and does it give an overview of the skills and value you will bring to the workplace?

Is it error free? Typos, misspelled words, missing punctuation. Free from first person (use of I, me, my).

Are the sections clearly labeled and in the best order for you to highlight your strongest credentials?

Is your work history listed in reverse chronological order with the most recent job first?

If you are making a career change does your career summary provide supporting detail of how your past experience is relevant to your future career?

Is the information relevant to the hiring managers’ needs?

Does your resume include your career accomplishments by using numbers, percentagels, dollar amounts or other concrete measures of success for results?

Does your resume include action verbs that are strong, varied and meaningful to the description?

Is your resume current to include industry standard acronyms, appropriate buzzwords and keywords?

Does the content have a logical flow and is it easy to understand?

THE BIG INTERVIEW

So far, we have been preparing you to learn about the importance of developing a professional brand and image and take additional steps that will separate you as a contender from the pretenders. The interview is probably the most important of all the career strategies because you are face to face with your potential future employer. Up to this point you have established your brand and image from voice mail to a writing sample and your resume. Now it is time to shine during interview which may be over the phone, on a video conference call or in person. In this section we will explore the following area so you can develop a strong career strategy and hone your interview skills:

Types of interviews,

Dos and don’ts of interviews

Know how your interview gets to the hiring partner

How to answer and ask questions,

follow up after the interview.

TYPES OF INTERVIEWS

Some companies perform different types of interviews depending on their time and their needs. Knowing the different types of interviews will help you plan for and understand some of the expectations.

1. Individual Interview. The individual interview is between you and the hiring partner who is most likely your future supervisor and perhaps another person. That other person may be someone from human resources or another supervisor. This interview is between 20 minutes to an hour.

2. Group Interview. A group interview is you and several other candidates competing for the same position along with the hiring partner and perhaps another staff member. During this interview it is important to stand out without being overbearing and by recognizing everyone in the room. The interview may be conducted

3. Panel Interview The panel interview is you and several stakeholders in that organization. This may include your future supervisor, a team member, someone you may supervise or a client of that firm.

Importance of Interview Preparation

By Northeastern University (5:28)

https://careers.northeastern.edu/article/interview preparation/ Leave yourself a note on what makes an interview successful.

“Your goals are the road maps that guide you and show you what is possible for your life.” Les Brown

DOs AND DON’Ts

The interview is indeed one of the most important parts of the job search process because it is a critical time for you to listen, talk, and be fully engaged. Here is some advice to keep in mind:



Do Arrive On Time Arrive preferably 15 20 minutes early. Find out ahead of time where the interview is to be held and with whom. Perhaps a couple of days before the interview do a test drive. Use Mapquest.com to determine best route, figure out parking, timing. Believe that your interview starts in the parking lot. And if you want to get persnickety, it starts when you schedule the interview appointment over the phone or by email. It is important to be prepared at all stages of the career search. Make allowances for traffic, parking, and how long it takes to walk from parking to building, and building to room. Arrive early enough to locate a restroom to do one final check and pep talk.



Do take the bare minimum with you to the interview. Your interview is a time for you to introduce your best self. Limit taking in other things. For example, take in a small purse/tote bag, your phone (turned off during the interview and out of sight), your keys. With that said, for your interview you should take:

o Your padfolio/folder

o Copies of your resume

o Copy of the job description

o Written down questions you would like to ask

o Some paper to take notes

o A good pen.



Do be engaged. An interview is a 50/50 exchange of sharing ideas, questions and answers; therefore, you should prepare to ask questions appropriate to various aspects of the job and organization’s culture.



Do be honest. Always be 100% honest and truthful. Do not lie, you will get caught. Your resume, references, and answers will be checked out about 99% of the time if you are considered for the position.



Do be prepared. Address yourself directly to the interviewer’s questions and avoid extraneous subjects. Greet the interviewer(s) with a firm handshake and ask for his or her name if you do not already know it. This helps to set a tone that you are confident in a business setting and you know your etiquette.



Do check your voice mail and email. Take time to go through your voice mail. Unknown emails can easily get lost in your email junk and spam folders. Since you are looking for a job, it is up to you to check your inbox, your junk and your spam folders office. In both your voicemail and email messages there could be an important job opportunity waiting for you and not returning calls and emails promptly signals you are not interested and you miss an opportunity.



Do dress professionally and or appropriately. An employer’s decision is greatly influenced by first impressions. Dress to blend anywhere. When in doubt be conservative.



Do your homework. Research the company before the interview. Visit their website, LinkedIn and Facebook pages. Check out the About Us, what they are proud of, their history and how they have grown, number of people they have served, products they produce, learn who are their customers, their target market and industry, their competitor, and their corporate responsibility/philanthropy pages. Google their name to see what others say about them. Check out Yahoo Finance (if publicly traded, to see company reviews, salaries, etc. at https://finance.yahoo.com/



Do know how and when to ask questions. Know when the interview starts and ends. Know what is being asked of you.

 Do practice first. Anticipate possible interview questions and be prepared with answers. Be confident and secure in your responses to the questions. Be prepared to answer questions directly related to your resume. Items from your resume which are usually asked about are why you left your last place of employment, how you would describe your work related personality, characteristics, specific projects you have listed on your resume, your education, career interests, and hobbies. Do not dominate the conversation. Many interviewers prefer to observe your reactions to the information they give you rather than hear you verbally reiterate your resume. Avoid the tendencies to speak in extremes, excessive talking, and opinions.



Do not ask your future employer to pay for your parking. You pay for it. Remember you are going to work for them. They are hiring you to work for them not for them to work for you. Be ready to have cash or credit card to pay for parking.

 Do not use slang and sensitive issues. Speak properly and avoid slang, or colorful phrases. Avoid bringing up issues that are too personal such as divorces, personal problems, financial worries, bankruptcy, personal problems, politics, or weird hobbies. Keep it professional and minimal.

 Do not miss a scheduled appointment. Do your best to be available at the interviewer’s convenience. If conflicting interviews get scheduled at the same time, go to the interview where you have the best chance of showcasing your strengths and getting an offer over a group interview. It is usually easier to let a group interview get rescheduled.



Do not mention salary. Let them mention salary first. Never be the one who mentions salary first! Instead offer up questions during the interview that make you stand out as a problem solver and worth hiring.



Do not be critical. Never be critical of anyone (current or former supervisors) or anything (current place of employment, a competitor) during the interview. This could lead to two errors. First, it makes the interviewer feel uncomfortable and have undesirable feelings toward you. Second, the interviewer may know the person(s) you are criticizing during the interview. Do not take the chance.

 Do not chew gum or smoke Do not chew gum or smoke even if the interviewer offers the opportunity.



Do take notes with you and ask to take notes. Do not be afraid to refer to the notes you brought with you to the interview. Ask to take notes during the interview, it is a courtesy and will be noticed that your respected them enough to come prepared.



Do not take additional people (parent, children, friend) with you Do not have anyone waiting for you in the lobby, down the hallway, or at the entrance. Do not take in large bags, etc. Do not give the appearance that you look excessive, high maintenance, unfocused because it appears there is a lot of you to manage if they hire you.



When offered a job on the spot. If you are offered a job on the spot and you are certain this is the job for you, accept it. Thank the interviewer, assure him or her that you will do your best, and confirm your starting date and time. If not, ask for a deadline for a response. You may be sent an offer letter dictating work arrangements, start dates, benefits, etc.



Listen to what is being asked in the interview.

o “Do you think...” requires a logical analytical answer.

o “How do you see..” Requires an innovative answer.

o “How do you feel...” requires a compassionate answer.

o “What’s your sense...” requires an action oriented answer.



Know what type of question is being asked of you. Below are leading behavioral questions.

o “Tell me about a time when…”

o “Give me an example of…”

o “Describe a situation when…”



Know when the interview is ending. Figler and other career counselors share these statements as guides the conversation is winding down. Be aware of statements indicating when an interview is coming to a close with statements such as:

o “I believe we have the information we need at this time.”

o “I appreciate you coming in today.”

o “We will give your application further consideration.”

o “If an opening occurs, we will keep you in mind.”

o “Do you have any more questions?”

o “We will contact you...”



Do exit the interview with confidence. Exit the interview knowing you did your best and with a sincere and honest thank you to the interviewer(s) and statement of interest in the position. Manifest as much confidence when leaving as you did arrive. Do not worry about overselling during the interview. Remember to close with a hand shake and let the interviewer(s) know you are excited about the opportunity and look forward to next steps!



Do follow through after the interview. There is still work to be done after the interview. Especially since you are still responsible for your brand and image whether you get this job or you get another position.

o Immediately send the interviewer a thank you letter (business style). Express your interest in the job.

o Ask the interviewer when you can expect a call back or when you can reach out to follow up. If you do not hear from the employer, call back within a week and state you

are still interested in the position and would like to know the status of your application. You may hear that you are not selected. Thank them and wish them well. They may have another position in mind or know someone else who is hiring, now or in the future.

o Always be polite and courteous whether you are offered the position or not. You may not be what they need right now and may have other issues pending.

 Say thank you three (3) ways. Sending a thank you note could be the difference between “you are hired” and “thank you for your time but we selected someone else”.

o Hand shake before and after the interview;

o Email before the end of that business day; and

o With a handwritten and mailed thank you note by the end of the next business day.

o After the interview, you must continue to network!

 Continue to network, network, network. Dr. Camille DeBell, Career Counseling Professor at Texas Tech University (1992 1998) explains it best. Her notes are adapted below. The best thing to do after the interview is to network, network and network. Include your friends, family, references, mentors, current employers, and people in your field in your job search. Talk to people in your social groups: neighbors, volunteer organizations, church Facebook friends and Linked In. Ask your references to speak on your behalf. Go out of your way to talk or say hello to those whom you have interviewed. Drop a letter of thanks to all who have interviewed you. Follow up on the application process. Follow through with prospective employers contact you.

WHERE DOES YOUR COVER LETTER, RESUME & APPLICATION GO?

It is amazing the number of times a great candidate is overlooked for a position. We think it is helpful to you to have a bird’s eye view of the application process.

1. You must apply to be considered for a position. To apply requires a minimum of a cover letter stating your interest and your resume. Typically, these items are directed to the Human Resources department where either a computer or actual staff member reviews both the job description and resume to see if there are enough matches to send the application on to the hiring partner. Resumes are screened for meeting the MINIMUM requirements of the job specifications.

2. You must meet the minimum qualifications. If meeting the minimum qualification, the cover letter and resume are sent to the Hiring Department for a new review along with all the other applicants. The application process can be long or short depending on the how the company set up the search. It Typically there are anywhere from 50 80 applicants for any opened position. The Hiring department manager, themselves or an appointed staff

“Destiny is not a matter of chance; it is a matter of choice. It is not a thing to be waited for; it is a thing to be achieved.” William Jennings Bryant

member will review applications to make a short stack of potential candidates. During this time, your resume and cover letter are being reviewed anywhere from 20 seconds to 5 minutes. The longer they review your resume, the longer you are considered a better candidate.

You must make the cut. Direct reports, potential supervisors will evaluate your talents, intelligence, personality, and fit to their culture through an interview. Qualified candidates are brought in for either telephone/video or in person interview. If you make it this far, they like what they see in your cover letter and resume. At this point you should probably expect they are interviewing between 2 10 candidates for that 1 position. Sometimes, interviews also include team members, clients, and other stakeholder to learn about your compatibility and potential contribution on a daily basis. You may be seen as “the competition”, a great fit, or not match.

WHAT TO TAKE WITH YOU-INTERVIEWS

JOB FAIRS

You are ready. You woke up telling yourself you are going to go get that job. You’ve practiced, you are dressed, you are ready. Here is a short list of items to take with you.

Regular size padfolio or simple black folder

6 clean copies of your most recent resume

Copy of any and all current state issued or national certifications

Copy of your current First Aid/CPR cards and any additional certifications

Your driver’s or state issued license

Copy of all current continuing education certificates or a running list

Writing paper

nice pen

VIDEO INTERVIEWING TECHINIQUES

In the wake of spring 2020, interview techniques changed too. Video interviews will become more common place. With that in mind here are a few tips to consider for your video interviews.

Small space. Create a small niche where you can control the space, background and lighting.

Eye level camera. Set your computer up on a solid flat surface where the camera has you at eye level. Set it back so that it frames you.

Use a variety of lighting sources Good rule of thumb is to have two lights in front of you at an angle and one from behind or overhead to remove any shadows.

4. The Ideal Background. The idea background is tidy and distraction free, quiet and well lit. Have a nice solid backdrop. While you are creating your small niche, it might be to your advantage to have a nice solid backdrop or clean space.

5. Test your equipment. Test your internet service or delays and pixilation, camera and microphone. Set up the camera & headset or microphone ahead of time.

6. Utilize conference etiquette. Conference etiquette matters during interviews too. See the top nine list below.

7. Dress for the interview. Your outfit still matters. So, dress professionally. It will make you feel better too. And dress from head to toe!

8. Remove distractions and clutter. Tell your house mates to get quiet or get gone (for at least the next hour). Turn off any distracting noises such as tv or radio. That little computer microphone can pick up lots of noise. Put away your dog and cat that normally would take over your space, walk across your keyboard, or bark for attention. Make your bed, turn off ceiling fans if they are in the sight line of the camera. Hint: If the camera sees it while practicing, your interviewer sees it when your dream job is on the line.

9. Practice. Practice video interviewing and conference with your friends and family. Do a trial run before the interview.

HINT: You do not have to, nor is it expected you spend lots of money on video equipment. With a little bit of effort you can create an invite space ideal for video job interviewing.

SETTING UP YOUR SPACE

10 tips to set up your home office for videoconferencing

By Barbara Krasnoff at Computer World (8 minutes) https://www.computerworld.com/article/3250684/10 tips to set up your home office for videoconferencing.html

Video Conference Etiquette by Meridith Hart (2020).

1. Mute Yourself when not speaking.

Be on time.

Ensure your technology works correctly.

Use technology to fully engage remote participants

Wear work appropriate clothing.

Frame the camera correctly

Have the right light.

Have an appropriate background.

Look into the camera

Pay attention.

How To Prepare For Video Interviews

Write the date when you watched this video.

one technique you will consider for your video interview.

STAND OUT AMONG YOUR COMPETITION

It is possible that being yourself is good enough. Taking the time and energy to improve yourself will make you more well rounded and more useful to your future employer. Here are some simple ways to continue self improvement.

1. Prepare for a bright future. Read at least one book each year. Did you know the average American only reads 12 books per year. Most Americans read four (4) books each year? If reading is not your thing, read the summaries or read short articles about your profession online. Stay current about things happening in your field and local and world news.

2. Learn a new skill. Sometimes to gain a promotion you have to challenge yourself in something new. Perhaps you can become somewhat of a computer nerd and make a one page website, update your Linked In account, take an advanced class in Microsoft Office. Most of these skills are FREE to learn!

3. Read books and cultivate and learn your own style of leadership. Having leadership skills is one of the most sought after traits in employees. Learn about leadership in the workplace by reading at least one article or chapter per month. Doing so will help you recognize leadership in others that you can mimic, find a mentor, and/or enhance your skills. Some of the top leadership books are:

a. Stephen Covey, “The 7 Habits of Highly Effective People”

b. Julia Cameron, “The Artist’s Way”

c. Tom Rath, “Strengths Finder 2.0”

d. Malcolm Gladwell, “The Tipping Point”

e. Bob Doth, “Love Does”

f. James C Collins, “Good to Great”

g. Kenneth Grahame, “The Wind in the Willows”

h. Don Miguel Ruiz, “The Four Agreements: A Practical Guide to Personal Freedom”

i. Gary Keller & Jay Papasan, The ONE Thing.

j. Walt Disney, “First Think, Second Dram, Third believe, and finally, dare”

k. Stephen Guise, “Mini Habits: Smaller habits, bigger results”

l. John C Maxwell. just about anything

m. Robert Kiyosaki, “ Rich Dad Poor Dad

etiquette book

Go to the internet

either a book or article on leadership. Write down the title below.

a moment

it and return to it later.

4. Get experience! Find out what your ideal job life should be. Volunteer, be an assistant, intern, and apprentice. Study under someone all the time. Have role models and mentors in all aspects of your life. Remember often the best leader is one who SERVES!

5. Learn how to communication with people. Go out and talk to people, build rapport and ask about what they do, what they like, and how did they get there. This will help you build up a knowledge base and your network Then practice your writing skills but sending them a note card. Send cards to your references even after they have done their job for you.

6. Create your own job search strategy plan. Do your homework and find time and get a system perhaps 1 2 hours a day.

a. Set up job searches to come to your email on a daily basis from Work in Texas, Indeed, Glassdoor, and LinkedIn.

b. Research companies and departments online, in newspapers, and on job search engines. Learn 2 3 important and positive things about that company or department. Look at current events, Chamber of Commerce and Better Business Bureau information including Yelp and job satisfaction ratings.

c. Network with others that work at the company you have applied for and with others who are in your desired field of work.

d. Write cover letters. Double check for hiring person, address, position.

Apply for jobs by sending cover letters and resumes

STAR Method

Interview Success Formula (4:00)

USE THE STAR METHOD FOR BEHAVIORAL BASED QUESTIONS

As employers make an investment in hiring the best fit for position, they have found asking questions based on past performance is the accurate predictor of future behavior. Using the STAR method (Situation, Task, Action, Result) in answering questions will help create a framework for determining how you will act in a similar situation in the future. Employers notice when this method is being used and highly recommend people to use this method. Try to showcase your leadership, problem solving, dealing with a challenging person or situation, decision making skills, or a time you failed (lessons learned)

To use the STAR method, answers need to be specific, detailed, tangible, and highlight a particular competency. Be specific. Briefly tell them about the situation, what you did

specifically and the positive result(s) or outcome(s). Your answer should flow through these four steps:

S: Describe the SITUATION (or problem) you faced

In the first two to three (2 to 3) sentences “set the stage” for the interviewer being specific enough that the listener will get a clear picture of the circumstances you were operating under. Set up the story with where did this happen, who is involved, and what happened.

T: What was the TASK?

In the next sentence, state what needed to be done. State how did you step up.

A: Describe the ACTION you took

In the following three to four (3 to 4) sentences describe what decision you made and steps you took. Here is where the interview will learn how you behaved. Walk them through your decision making process, how you came up with the options available, and why you decided on a certain course of action. Talk about your responsibilities and the specifics steps you took to address that situation. Avoid using “we”. What steps did you take? How did you take the lead?

R: Describe the RESULTS or Outcome (Always positive!)

Finally, close by describing the outcome of your actions. Take credit for your behavior, what you accomplished and what you learned. Share if you final outcome had multiple positive results. Use a timeline and numbers to help quantify your accomplishments. Think immediate impact and bigger picture impact! Tell us the results.

Using the Star technique to shine at job interviews: a how to guide By Michael Higgins at The Guardian (8:00)

https://www.theguardian.com/careers/careers blog/star technique competency based interview

Leadership Discuss a time where you took ownership, built or motivated a team, introduced change, got buy in (using your powers of persuasion), rated the bar to motivated your team to meet higher standards.

Problem Solving: Discuss a time where, you were able to step back, quickly assessing a situation, determine root cause and solve an issue or make a situation better.

Decision Making: Discuss a time when you took specific actions to find a solution and how you arrived at that decision. You may also discuss other options that could have been used.

Dealing with a challenging person: Discuss a situation where you have had to handle a difficult customer, employee, team member, and/or colleague in order to resolve a situation in a professional manner.

Time You Failed: Discuss a time where you failed. This failure can be small, as simple as a missing a deadline or commitment or made a wrong decision. Then add to the discussion what you learned from this failure.

IN PERSON JOB FAIRS

1. Enjoy yourself.

It’s a time to learn, network, and find the best fit for you.

2. Register for the event in advance, if required.

This says you are serious.

Check in upon your arrival.

3. Update your resume.

Proofread, be grammar and spelling error free.

Put in a nice folder.

4. Get an elevator pitch. Here is a sample (you will naturally improve with practice).

“Hi, I am Carla Guiterrez. I am an IT student at Restore Education and will complete the XXXXXXX program shortly and sit for the certification exam at the end of the month. I have a deep interest in solving computer issues for all kinds of users. My previous experience has shaped me to be a problem solver and be solution driven. Would you or someone you know have any insight to potential employment opportunities? I am eager to learn about companies needing IT people. Here’s my resume. Can I get your business card?”

5. Dress nice.

You are there to meet recruiters and potential employers.

It may not gain a job, but it does build your network.

6. Bring copies of your resume with you.

Print enough copies for job fair size. (Maybe start with 20 printed copies)

You may want to give these to potential employers while at the fair.

7. Greet the employer. Ask questions when you go up to a company table.

Make eye contact, smile, shake hands (fist bump), introduce yourself.

Be confident and upbeat.

(If you need to tell them this is your first career fair and you want to learn as much as you can see what a career fair is all about). This buys you a little grace and a pass if you don’t come across polished.

Be ready to have a conversation.

o Relax. Speak slowly. Say hello.

o Ask questions ie What does _NAME OF BUSINESS do? (let them answer)

o Be willing to listen and learn.

o Articulate your interests and qualifications.

What kind of positions are opened right now?

How much experience does that require?

If they ask for your resume, be ready to share your resume with them. You can even spend some time highlighting your strengths and experiences (and everyone has some excellent strengths and experiences)

Finish the conversation

Request a business card or contact information

Smile and thank the recruiter for their time.

8. Check in at the Career Fair.

Carry the least amount of stuff with you (phone, pen, copies of resumes in a folder, keys).

You may be asked to complete a contact form. Do that. They may share it with employers.

Get an event floor plan, if available. Study it. Take your time.

Go refresh yourself in the restroom. Give yourself a little pep talk!

Be friendly (smile, say hello); you never know who the recruiter/employer may be

Try to keep at least your right hand free for handshakes/fist bumps.

9. BONUS POINTS: After the career fair.

Take action. Apply for positions of interest.

Write your thank you notes. Follow up with recruiters and potential employers with a thank you note. Send it by email as an email attachment

Track. Keep track of all the new contacts you made.

QUESTIONS THEY ASK

Interview questions have not really changed. Being prepared for a variety of interview questions is an important aspect in your career strategy. Interview questions should come as no surprise you as you are the one in the job search. Therefore, the amount of time and energy to devote to preparing for the interview answers the more likely you will be successful in the job search. Be ready to showcase your professional brand, image and past achievements and skills.

Below are more than 300 questions you may be asked during an interview. Many of the questions are arranged by category, although some repeat. Also included are questions you should ask as an engaged job candidate as well as questions employers may ask of your references. Here some of the most commonly asked questions by employers and interviewees. Employers expect job applicants have thought about these questions; therefore, you should practice writing out the answers, reviewing the answers and practicing the answers out loud until they become part of you during your career search.

YOU ARE IN CONTROL:

polite and pleasant

ready to describe

able to articulate

current

conversational and speak

USE THESE POWER WORDS IN YOUR INTERVIEW

result of

my previous

Initiative

Measurable / Able

increased sales by XXXX%”

measurable results of my efforts

was my responsibility to XXXXXX”

was responsible for XXXXXX”

XXXXX

increased sales by XXXXX%”

KEY INTERVIEWING POINTS BE READY FOR AT LEAST THIS!

Be ready to answer the question in 2 4 minutes: “Tell me about yourself.”

State your name

Where are you from.

Where did you attend school and your certifications.

A quick snap shot of your work history.

Mention your passion and top skills that makes you the best fit for the job

State your two best professional qualities.

State why you want to work in this field job

Why did you apply for this job / specific company.

GENERAL QUESTIONS ASKED BY EMPLOYERS

Tell me a little bit about yourself? (Typically first question and sets interview tone).

What are your short and long range goals? When and why did you establish these goals? How will you achieve them?

Or Tell me about your goals in life. How do you plan to achieve them?

“The future belongs to those who believe in the beauty of their dreams.” Eleanor Roosevelt

4. What specific goals, other than those related to your career, have you established by yourself for the next ten years? How do you plan to achieve these goals?

5. What do you see yourself doing five years from now?

6. Tell me about your greatest strength.

7. What’s the greatest asset you’ll bring to our company?

8. What’s your greatest weakness? (notice they ask for the greatest)

Hint: Describe a problem where you are working through it and offer a solution.

Discuss a past weakness and how you resolve it by learning new skills.

9. What are your weak points? (notice they ask for more than one)

10. Why did you choose to seek employment here?

11. Why should I pick you?

12. What is your previous experience?

How to Answer: What is Your Greatest Weakness?

By Pamela Skillings (7:43) https://www.youtube.com/watch?v=ubE405nVkZg

ANALYTICAL

1. Describe a time when you had to solve a problem, but didn’t have all the necessary information about it in hand. What did you do?

2. How do you weigh the pros and cons before making a decision?

CHANGE AGENT/PROBLEM SOLVER

1. Describe your involvement with risk management strategies.

2. Did you create a culture of open information sharing or did you focus more on the establishing the parameters and controlling the decision making process?

3. Give an example of your ability to facilitate progressive change within your organization.

4. How do you typically confront others when results are unacceptable?

5. How do you typically stay in the information loop and how do you monitor member/staff performance?

6. Tell about the last time you inherited a problem. What was the scope of the project and how did you work to fix the problem?

COMMUNICATION

1. Do you prefer written or verbal communication?

2. Explain to your 95 year old grandmother what you do for a living.

3. Tell about yourself in 2 sentences.

4. Use up to 5 sentences to sell me a pencil.

5. Which is more important to you and why: to be a good listener or a good communicator?

6. Your colleague is publicly belittling your work achievements. What do you do?

CONFIDENCE

1. Have you ever done something at work believing in yourself, although your co workers or bosses told you not to do it?

2. How do you prevent yourself from becoming over confident?

3. What do you do to increase your confidence in situations where it is lacking?

4. Your project fails miserably. How do you deal with it?

CONFLICT

1. Describe a time when you had to deal with a work conflict (dealing with a challenging person or problem solving or leadership example).

2. Give an example when you successfully resolved a conflict in a professional situation.

3. How do you deal with differences of opinion in the workplace?

4. How would you go about calming down a colleague if you could see their anger was likely to cause trouble?

5. What steps would you take to resolve a heated conflict between two team members?

6. Where do you disagree with your supervisor the most often?

CULTURAL FIT

1. Describe the type of work environment in which you are most productive.

2. Have you ever found a company policy unfair or inefficient? If so, what was the policy and why was it unfair or inefficient?

3. What did you do or what would you do, in this case XXXXXXXXXXXXX?

4. What would make you quit a job in the first month?

5. What is your impression of our corporate culture?

6. How do you acclimate to a team when you start a new job?

CUSTOMER SERVICE

1. Give an example of a time when you went the extra mile to give good customer service.

2. Give an example of how you have dealt with an unsatisfied customer.

3. How would you deal with a customer who you felt was becoming unreasonable?

4. What steps do you take to gain a customer’s trust?

CREATIVITY

1. Give an example of a business being creative in order to be successful.

2. How would you spice up meetings to boost creativity?

3. If your life was a book, what would it be called?

4. In what ways have you encouraged your work team to be more creative and innovative?

INTERPERSONAL SKILLS

1. Describe how you would communicate difficult or unpopular information to someone?

2. How do you deal with situations where there is tension between you and a colleague?

3. Tell about a time when you built a good relationship with someone you did not particularly like.

4. What are the key ingredients to building good relationships with others?

DECISION MAKING

1. Do you like the responsibility of decision making or would you prefer to leave it to someone else?

2. Give an example of when you have had to make a decision under pressure. How did you deal with it?

3. What do you do if you realize you have made a bad or wrong decision?

4. What do you find are the most difficult decisions to make?

5. What is the toughest decision you have had to make at work? How did you decide?

6. What major problem had you encountered and how did you deal with it?

DIVERSITY

1. Please share what diversity, equity, and inclusion mean to you and their importance.

2. In your opinion, what is the most challenging aspect of working in a diverse environment?

3. How do you relate to diversity?

4. What is your approach to understand perspectives from colleagues different from you?

5. How would you handle a situation where a colleague was being culturally insensitive, sexist, racist, or homophobic?

6. How would you advocate for inclusion with colleagues who do not understand?

7. Working with people from different backgrounds or cultures can present unique opportunities for collaboration and creativity.

8. Describe a time where a project or decision you made was enhanced/improved by including diverse perspectives.

9. Working with people from different backgrounds or cultures can present challenges. Describe a time where differences in background made communication challenging. How did you handle this situation?

10. Tell about a time when you worked with a (student/patient/co worker) with a different background/culture than yours. What did you do to ensure that you were inclusive of their identity during your interaction?

11. If you were the successful candidate for this position, how would you help develop a sense of belonging for (students/patient/your stakeholders) from diverse communities to this organization? What do you expect the challenges would be? What do you expect the benefits would be?

12. Provide an example of a time when you identified a diversity related issue in your organization. How did you address it?

13. Please describe the ways you have promoted a diversity, equity, and inclusion in your current or previous position(s).

14. What do see as the most challenging aspect of a diverse academic environment? What steps have you taken to meet this challenge?

15. This company has a diverse workforce (in terms of ethnicity, class, culture, language, sexual orientation, and disabilities). Can you tell us about your experience working with and serving such a diverse population?

16. Please share an example demonstrating your respect for people and their differences; how have you worked to understand the perspectives of others?

17. Can you tell of a time when you changed a process or procedure to make your department or organization more inclusive?

DID YOU DO YOUR HOMEWORK

1. What are the broad responsibilities of ____________ (job you are applying)?

2. What do you know about ________ (name of company)?

EXPECTACTIONS

1. Why did you apply here?

2. Are you willing to spend 6 9 months as a trainee?

3. How do you work under pressure?

4. How does your certification program/degree prepare you for success in the ______ field, or this ______ position?

5. How has your training/college experience prepared you for a career in ___________?

6. What are the most important rewards you expect in your career?

7. What aspects of your job do you consider most crucial?

8. What criteria are you using to evaluate the organization for which you hope to work?

9. What do you expect to be earning in five years?

10. Why did you apply for the position?

11. Why do you want this job?

FLEXIBILITY AND ADAPTABILITY

1. What is the most difficult change you’ve encountered in your career?

2. Do you like surprises?

3. How do you go about rearranging your schedule if something unplanned occurs?

4. Give an example of when you’ve had to deal with a short notice request.

5. Do you like routine work?

GEOGRAPHY

1. Do you have a geographical preference?

2. Are you willing to move? And how much time will you need?

3. Are you willing to relocate?

4. Are you willing to travel?

5. Why do you think you might like to live in this community? (sometimes people transfer across the country)

HANDLING FEEDBACK

1. Explain what constructive criticism means to you.

2. Give an example of a time when you used feedback to improve your performance.

3. How do you prefer to get feedback from your manager: through formal performance reviews or daily/weekly meetings? Why?

4. Your team lead tells you’ve done a poor job. How do you respond?

HANDLING STRESS

1. Tell about your most stressful work situation. How did you deal with it?

2. What are good ways of preventing things from getting too stressful in the first place?

3. What are your techniques for handling stress?

4. What work situations get you most stressed?

HONESTY

1. Give an example of a work situation where you felt that it was best not to be honest.

2. Have you ever been honest even though it’s caused problems for you? What happened?

3. Have you ever felt like you are not qualified for a job assigned to you?

4. What would you do if a colleague confessed a serious misdemeanor to you?

5. What is more important to you, the money or the type of work?

INTERESTS

1. What interests you?

2. What do you do in your spare time? (HINT: Have a section on your resume!)

What are your interests. List below how you spend your free time and what you like to do. Remember, this is something you would be willing to share with a future employer.

LEADERSHIP

1. Tell about a time when you took on a leadership role assigned or pursued. How did you motivate the people around you to carry out the mission? And how did you handle the uncommitted teammates?

2. You know your manager is 100% wrong about something. What do you do?

3. Your team members are quitting one after another. What do you do?

4. How do you go about delegating responsibilities to a team?

5. What do you expect from a manager?

6. Your company is in financial difficulties and you have to cut down salary costs. How would you decide who to fire?

7. What qualifications should a successful leader possess?

8. What book would you recommend to the team here?

LEARNING EXPERIENCE

1. Describe your most rewarding learning/college experience.

2. Give me an example of a time when you learned from a mistake (failure example).

3. How does your prior experience lend itself to the job?

4. If you could, how would you plan your academic study differently? Why?

5. What college subjects did you like the best and least? Why?

6. What have you learned from your mistakes?

7. Give me an example of a time you failed in your career and how that experience helped you grow?

MOTIVATION AND ENTHUSIAM

1. How do you deal with colleagues who are lacking in enthusiasm?

2. How do you generate enthusiasm on days when you’d prefer not to be at work?

3. How do you stay motivated when working alone on a project?

4. How do you stay motivated when working on a project that doesn’t interest you?

5. What do you hope to achieve during your first six months here?

6. Which one of these is the most important aspect for you at work? Career development, perks, and benefits, salary, or nice coworkers?

7. Give me an example of a time when you motivated others (leadership example or team collaboration example)

8. What motivates you to put forth your greatest effort?

9. Talk about a time when you had a task you disliked. How did you stay motivated?

NEGOTIATING

1. Describe a difficult negotiating situation you have been in. What was the outcome?

2. How would you change an institutional “this is how we always do it” attitude if you felt there was a better approach?

3. How would you go about negotiating something with a manager or supervisor?

4. What is the most effective technique for winning someone over when negotiating?

ORGANIZATION

1. Give an example of when you’re planning led to effective results.

2. How do you keep track of your progress when working on projects?

3. How do you stay organized when you are working on multiple projects?

4. How often do you go to your desk, files and electronic files to clear out what you no longer need?

Write out 3 4 sentences answering one of the above organization skill questions.

PAST PERFORMANCE

1. Tell me a time when you were able to use persuasion to convince someone of your idea(s) (leadership or team collaboration example).

2. Tell me about a situation when you had to deal with an upset customer (dealing with a challenging person example).

3. Tell me about a time when you performed well under enormous pressure.

4. Tell me about your last performance appraisal? In hindsight, how could have you improved your performance?

5. What have you done on your present/last position to increase your organization’s revenues?

6. What have you done to reduce your department’s operational cost or to save time?

7. What two or three accomplishments have given you the most satisfaction and why?

PRESENTATION SKILLS

1. How do you prepare for delivering a presentation?

2. Hat would you do if you noticed your audience looked bored during a meeting?

3. Describe a time when you had to announce bad news to your team.

4. When is it appropriate for speakers to use humor?

PRIORITIES

What do you spend the most time on?

Is that your priority?

What is a recent accomplishment you are proud of? (answer the why!)

PROGRESSION

1. Describe how you have progressed at _________ (your current place of employment)?

2. What does growth mean to you?

PROJECTS

1. How do you handle stakeholders that are not meeting their milestones?

2. How do you organize your tasks?

3. How would you tell someone to improve his or her work?

4. Tell about a favorite project you handled. Why?

5. Tell about your worst project.

PROVIDING SUGGESTIONS FOR A SPECIFIC JOB (Checking you for new ideas)

1. What are some suggestions for generating new revenue or promotional ideas.

2. Suggestions for programs when faced with a reduction in funds?

3. How would you reduce costs?

PRESENTATION

1. Describe a time when you had to announce bad news to your team

2. How do you prepare for delivering a presentation?

3. What would you do if you noticed that your audience looked bored during a meeting?

4. When is it appropriate for speakers to use humor?

PROBLEM SOLVING

1. Give an example of when you’ve successfully solved a problem.

2. Give an example when you’ve had to be creative or unconventional in solving a problem.

3. Tell about a time when you had to analyze information to successfully solve a problem.

4. Tell about a time you identified a problem and solved it in its early stages.

5. Describe a time when you had to solve a problem in a crisis.

6. Give an example how you found a solution a problem you faced in your life or work.

Write out 3 4 sentences answering one of the above problem solving questions.

REFLECTION

1. How would a friend or a professor who knows you well describe you?

2. How would you describe the ideal job for you?

3. How would you describe yourself?

4. How would your supervisor describe you?

5. How would your supervisor grade your ability to cope with last minute change?

6. If you were hiring an individual for this position, what qualifications would you look for?

7. Describe the amount of structure and feedback you need to excel if given this position?

8. What has been your most creative achievement at work?

9. Do you think your grades are a good indication of your academic achievement and your ability to succeed in __________ (position)?

10. What have you learned from participation in extracurricular activities?

11. What is your philosophy as to the role of __________ (advocate/supervisor/team member) as it relates to your position?

12. Why did you choose this career?

SALES

1. Describe for me your closing style.

2. How do you competitively rank yourself in your field?

3. Sell me ______ and convince me it is worth my time for the next 1.5 minutes.

4. Sell me this pen.

5. Sell yourself and this company, and we will find a spot for you.

Best Answer to “Sell Me This Pen” I have Ever Seen Prashant Dedhia, 2017

https://www.linkedin.com/pulse/best answer sell me pen i have ever seen prashant dedhia/

What did you like most about this answer and why? What would you have changed?

SKILLS

1. Do you consider your technical abilities to be basic, intermediate, or advanced?

2. What types of projects did you complete with each software application?

3. What qualifications do you have to be a success in your field?

4. What skills do you need to improve upon during the next year?

SUPERVISORY

1. What is your supervisory experience?

2. What is your supervisory style?

3. How would you handle conflict between subordinates?

STRATEGIC PLANNING

1. How do you set long term goals for your team? How do you evaluate performances?

2. Tell about a time when you planned and executed a large project. Discuss outcomes.

3. What is your understanding of strategic planning? How does it differ from everyday planning?

SUCCESS

1. How do you determine or evaluate success?

2. What do you think it takes to be successful in an organization like ours?

3. What makes you stand out among your peers?

4. What would your current supervisor say makes you the most valuable to them?

5. Why should you be hired over all other applicants?

“My driving belief is this: great teamwork is the only way to reach our ultimate moments, to create the breakthroughs that define our careers, to fulfill our lives with a sense of lasting significance.” Pat Riley, professional basketball coach

TEAMWORK

1. Which one do you prefer and why: teamwork or working alone?

2. How important are team events for you?

3. How you would overcome a situation where a team is doing badly because of strife among members.

4. Your teammates are in agreement on how to approach a task but you disagree. How do you react?

5. What does team spirit mean to you and how would you go about building it?

6. How would you deal with a teammate who was not doing their share of work?

TIME MANAGEMENT

1. Do you multitask?

2. How do you estimate how long projects will take to complete?

3. How do you handle delegation?

4. How do you prioritize your assigned tasks?

5. How do you prioritize your work if you have a number of looming deadlines?

6. How do you schedule your work hours?

7. Tell about a time when you have struggled to meet deadlines. What did you do?

8. What do you do to remain focused at work?

9. What would you do if you had several projects due at the same time?

10. Which describes you: ‘done is better than perfect’ or ‘everything has to look perfect’?

11. Your manager assigns you a big task right before the end of the day. How would you reply?

WORK ENVIRONMENT

1. In what kind of work environment are you most comfortable?

2. In what ways do you think you can make a contribution to our program?

3. If you do not get this position, what will you do differently at your present company?

4. Tell me about the type of work environment you prefer.

WORK ETHICS

1. Do you tend to work over hours?

2. Give an example of when you faced an ethical dilemma at work.

3. What are the most important ethics in the workplace?

4. What would you do if you discovered a manager was breaking company rules?

5. You get your work done sooner than expected. Do you allow yourself a free afternoon or are you going to ask for more tasks?

WORK RELATIONSHIPS

1. Describe the relationship that should exist between a supervisor and those reporting to him/her?

“Time is the coin of your life. It is the only coin you have, and only you can determine how it will be spent.” Carl Sandburg

2. Tell a time when something did not go as planned and how you handled it (problem solving example).

3. Tell a time when you had to rely on someone else’s skills and knowledge to get the job done (team collaboration example).

4. What was your favorite job position you held? And what role did your supervisor play in making it so?

HOSPITALITY INDUSTRY

1. What makes you an effective _______________ (position)?

2. How will you handle a difficult guest / customer / co worker?

3. How do you work under pressure?

4. We have both double and overnight shifts depending on the events and conferences. Are you able to work these long hours?

5. What challenges do you expect to face in the hospitality industry?

6. Why do you want to work for us?

7. Tell about a situation when you delighted a customer through your services and professionalism.

8. If you get the job, how do you see yourself growing in this company? (HINT: Go to their website and look for career opportunities)

MEDICAL PROFESSION

1. Why did you choose a career in healthcare?

2. How do you handle a patient who is going to die soon?

3. Why do you think you will be a good ________ (phlebotomist, CNA, Nurse Assistant)?

4. What has been the biggest challenges for you on the job/or during training?

5. How do you stay up to date with advancements in your profession?

6. What are your career goals? And how will you achieve them?

EDUCATION

OPENING

1. What is in your education portfolio?

2. What is your philosophy of education?

3. Why do you teach? (with previous teaching experience)

4. Why do you want to teach?

5. Will you make a good teacher?

CLASSROOM MANAGEMENT

1. How do your students react to your teaching?

2. How would you handle discipline problems?

3. How would you provide individual differences within your classroom?

CREATIVITY

1. If I walked into your classroom on a day you were reviewing or introducing something new…. what would I see in the first five minutes of class?

2. What do you think students should take away from your class daily, for the year? Why?

3. What new or different ideas would you implement in our school / system?

4. What were your good and bad experiences during student teaching? How did you handle them?

5. When teaching students, what is your favorite thing about the process?

GOING ABOVE AND BEYOND

1. If you did not use a report card, what kind of system would you use?

2. What can you offer the school and community outside the classroom?

3. What process would you take outside a normal school day to ensure student success?

FIELD KNOWLEDGE

1. What are the current methods, texts, and resources in your field?

2. What is your position on ________ (Issues: discipline, sex education, grades, individual instruction, classroom management, and co ed P.E. classes)?

3. Why are you in this field?

RELATIONSHIPS

1. What kind of relationships will you have with your peer teachers, administrators, students, and parents?

2. What role do you think a _________ (math teacher, band director, coach, bus driver) should have on a campus?

3. What would you do if... (Situations regarding curriculum, methods, texts, students’ relationships, professionalism, and discipline?

QUESTIONS ASKED AT APPLE (Maya Kosoff, Business Insider, November 20, 2015)

The following questions were collected for nearly two years over hundreds of interviews at Apple. The candidates were seeking employment in customer service, software engineering, supply chain, logistics, store employee, etc. These questions can bring out the best and worst in people, help find strengths and weaknesses in people from sales, management, customer service to self motivation. Ideal for IT candidates.

1. What brings you here today?

2. A man calls in and has an older computer that is essentially a brick. What do you do?

3. Are you creative? What’s something creative that you can think of?

4. Are you smart?

5. Describe a humbling experience.

6. Describe an interesting problem and how you solved it.

7. Describe yourself, what excites you?

8. Explain to an 8 year old what a modem/router is and its functions.

9. Given an iTunes type of app that pulls down lots of images that get stale over time, what strategy would you use to flush disused images over time? Software Engineer candidate

10. Have you ever disagreed with a manager’s decision, and how did you approach the disagreement? Give a specific example, explain how you rectified this disagreement, what the final outcome was, and how that individual would describe you today?

11. How many children are born every day?

12. How would you breakdown the cost of this pen?

13. How would you test a toaster?

14. How would you test your favorite app?

15. If we hired you, what do you want to work on?

16. If you have 2 eggs, and want to figure out what’s the highest floor from which you can drop the egg without breaking it, how would you do it? What’s the optimal solution?

17. You are given a jar with a mix of fair and unfair coins, and you pull one out and flip it 3 times, and get the specific sequence heads tails, what are the chances that you pulled out a fair or an unfair coin?

18. Scenario: You’re dealing with an angry customer who was waiting for help for the past 20 minutes and is causing a commotion. She claims that she’ll just walk over to Best Buy or the Microsoft Store to get the computer she wants. Resolve this issue.

19. Show me (role play) how you would show a customer you are willing to help them by only using your voice.

20. Tell me something that you have done in your life which you are particularly proud of.

21. There are three boxes, one contains only apples, one contains only oranges, and one contains both apples and oranges. The boxes have been incorrectly labeled such that no label identifies the actual contents of the box it labels. Opening just one box, and without looking in the box, you take out one piece of fruit. By looking at the fruit, how can you immediately label all of the boxes correctly?

22. What are your failures, and how have you learned from them?

23. What was your best day in the last 4 years? What was your worst?

24. What would you want to do 5 years from now?

25. What’s more important, fixing the customer’s problem or creating a good customer experience?

26. When you walk in the Apple Store as a customer, what do you notice about the store/how do you feel when you first walk in?

27. Who is your best friend?

28. Why did Apple change its name from Apple Computers Incorporated to Apple Inc.?

29. Why do you want to join Apple and what will you miss at your current work if Apple hired you?

30. You have 100 coins lying flat on a table, each with a head side and a tail side. 10 of them are heads up, 90 are tails up. You can’t feel, see or in any other way find out which side is up. Split the coins into two piles such that there are the same number of heads in each pile.

31. You put a glass of water on a record turntable and begin slowly increasing the speed. What happens first does the glass slide off, tip over, or does the water splash out?

32. You seem pretty positive; what types of things bring you down?

INTRIGUING QUESTIONS

I keep a running list of intriguing questions. Here are some to really get you thinking about why you do what you do. Do not be surprised if an employer asks you something similar to determine if you are a good fit and/or see if you really fit your passions.

1. What moves you?

2. What is the best thing you’ve done today to take care of you?

3. Where do you see yourself 1 year from today? What do you need to do to get there?

4. What can you do today to get started?

5. What is your perfect day?

6. What risk are you happy you took? What is a risk you wish you had taken?

7. What can you do now that you could not do 1 year ago?

8. What are you working towards that you could use help with?

9. What makes you look track of time?

10. What do you want to let go of?

11. What do you spend too much time doing? Why?

QUESTIONS YOU ASK

Below are several questions you should be prepared to ask when you go to an interview. You will not have time to ask all these questions, maybe two to five questions, depending on your time and who all is in your interview. One theory is asking three questions in three categories: One about the job itself, one about the team, and one about the work environment.

Success is no accident. It is hard work, perseverance, learning, studying and sacrifice. Most of all, love what you are doing or learning to do. Pelé

OPENING GENERAL

1. In preparing for this interview, I was reading on your website about ________, is that something this department gets to take a role in?

2. What are the initial assignments?

3. What two improvements would you like to see? In 30, 60 or 90 days?

4. What are the next steps in the hiring process?

5. What are you looking for in a ________________ (name of position)?

OPPROTUNITIES FOR ADVANCEMENT

1. Are supervisory positions filled from within the organization?

2. What is the reporting structure for this position?

3. Will there be opportunities for advancement after completing a year of employment?

POLICIES

1. Are there any special policies/manuals in place for the ___ department that I will be expected to learn and be trained on?

TRAINING AND PROFESSIONAL DEVELOPMENT

1. Are there opportunities to attend professional development so that I may stay current in my field?

2. What training programs are currently in place?

MEASURABLE RESULTS

6. How are the employee evaluations conducted?

7. What would make a successful candidate?

8. What are you looking for in the __________ candidate?

BENEFITS & OUTSIDE WORK

9. Is there an opportunity for or to maintain outside “consultant” work?

WORK ENVIROMENT

1. TO A TEAM MEMBER: Is there anything you would like to change about your job?

2. What is the best thing about working at __________? And how long have you been here?

3. What is the work culture and environment like here at ______________?

4. Is there a formal mission/vision statement? (Hint: Go to their website first)

QUESTIONS FOR HEALTHCARE WORKS

1. Is there a set schedule for this position? What shift would I be working? Are weekends required?

2. What are the uniform requirements?

3. Is there opportunity for advancement in this position?

4. Do you offer in service continuing education hours for ______ (CNAs, Medical Front Office Assistants, Phlebotomy Technicians)?

5. What is your average CNA to patient ratio?

6. If I have to transport a patient, what vehicle will be used and who is responsible for liability in the event of an accident? Do I need to add additional coverage to my insurance policy?

7. What are the additional requirements such as a physical, TB Test, background screend etc?

8. Where do I report for orientation?

“Alone we can do so little; together we can do so much.” Helen

Keller

QUESTIONS THEY ASK YOUR REFERENCES

1. Does ______ adhere to strict job duties or does he/she assume responsibilities beyond the basic job description?

2. How does _____ handle breaks in work and last minute changes?

3. How structured of an environment would you say needs to reach maximum potential?

4. How would you grade _______’s commitment to project completion?

5. Please comment on ________’s ability to accept constructive criticism.

SAMPLE CAREER PATHS

ADMINISTRATIVE ASSISTANT

Data Clerk / File Clerk

Court Clerk Administrative Assistant Executive Assistant Office Manager

Human Resources Specialist

Chief of Staff

BOOKKEEPER

Data Entry / Office Clerk

Accounts Payable or Receivable Clerk

Payroll and Timekeeping Clerk

Auditing / Billing / Posting Clerk Procurement Clerk

Tax Preparer

Bookkeeper / Bookkeeper Supervisor Account or Certified Public Accountant

MEDICAL FRONT OFFICE

Medical Front Office Receptionist Medical Front Office Assistant / Secretary Medical Biller Medical Records & Health Info Technician Medical and Health Service manager

NURSE AIDE

Certified Nurse Aid Caregiver / Home Health Aide Patient Care Technician Med Tech

Skilled Nursing, Long term care, assisted living, acute or urgent care specialist Licensed Practical Nurse Registered Nurse Nursing Home Administrators Geriatric Care Manager

PHLEBOTOMY

Phlebotomy Technician / Specialist

Patient Service Technician Medical Laboratory Technician (MLT)

Senior Plasma Tech

Advanced Plasma Center Tech

Lead Tech / Center Supervisor Nurse

INFORMATION TECHNOLOGY CAREERS

Help Desk

Information Security

Network and Cloud Tech Administrator

Jr Programmer / Programmer Database Administrator Software Development Cisco Certified Network Associate

Microsoft Certified Solutions Associate Analyst / Sr Analyst

IT Project Coordinator / Manager Systems Architect Marketing Tech Software Analytics Cloud Ecommerce Ad Teach Gaming eProcurement

Customer Support/FAQ e Waste Recycling

Full Stack Web, Software, Front End Software developers Computer Programmer Application Development Analyst

LOGISTICS TECHNICIAN

Logistics Technician / Specialist / Analyst Logistics Coordinator

Quality Control / QA Technician Supply Chain Coordinator/Supervisor

ELECTRICAL TRADES

Electrical Trades Student Electrical Trades Apprentice Electrician Helper

Journeyman Commercial or Residential

Electrician

Master Electrician

Electrical Contractor

Outside Lineman

Home Inspector Crew Foreman

Project manager

Renewable energy specialist

SAMPLES EDUCATION & CERTIFICATES

Here are the listings for many programs offered through Restore Education. There are several ways to list your education and certificates on your resume.

OTHER INSTITUTIONS

Medical Assistant Program | Everest Institute | San Antonio, TX | Spring 2011

Working towards Associate | San Antonio College, San Antonio, TX | Anticipated graduation December 2024

Associate of Science | Alamo Colleges | San Antonio, TX | May 2021

Associate of Applied Science in Culinary Arts | St. Phillips College, San Antonio, TX | December 2018

Diploma | Tomball High School | Tomball, TX | June 2021

JOB READINESS

Completed Career & Leadership Exploration Certification (12 hours). Restore Education. San Antonio, TX (December 2022).

ADMINISTRATIVE ASSISTANT PROGRAM

Microsoft Office Specialist in MOS Word Certiport San Antonio, TX (Anticipation date is Month, 2020) Certificate in Administration Assistant Program. Restore Education, San Antonio, TX Month, 2022

BOOKEEPING/QUICKBOOKS PROGRAM

Certified Intuit QuickBooks Online User #ws45fr67E | Intuit | April 2022 Certificate in Accounting Fundamentals. Alamo Colleges. December 2022 Certificate in Bookkeeping Overview. Alamo Colleges. January 2022. Certificate as a Notary Public. Alamo Colleges. January 2022. Or

Certificates of Completion in Accounting Fundamentals, Bookkeeping Overview, and Notary Public. Alamo Colleges, San Antonio, TX. (September 2022)

CNA PROGRAM

Certified Nurse Aide. Texas Health and Human Services. #NA001234567. Anticipated date April 2022. Nurse Aid. Texas Health and Human Services. #NA000867530. Expires 12.31.2022.

Nurse Aide | Texas Health and Human Services | State of Texas | Renewing #NA12234567134

Nurse Aide Training and Competency Evaluation Program (100 hours). Career Academy of Training. (December 2020).

Nurse Aide Training and Competency Evaluation Program (100 hours). Career Academy of Training. San Antonio, TX | December 2022.

Nurse Aide Training & Competency Evaluation Program | Career Academy of Training | San Antonio, TX | Dec 2022.

Basic Life Support (CPR and AED). American Heart Association (AHA) ecard#00003038675903 | Month 2020.

ENTREPRENEUR

Completed Capstone Business Plan. Restore Education, San Antonio, TX (Month 2020)

Certified Entrepreneurship and Small Business. Certiport. (Month 2021).

HOSPITALITY PROGRAM

Certified Guest Service Professional Golden Opportunities. American Hotel & Lodging Association (AHLA). March 2021).

Certified Guestroom Attendant. American Hotel & Lodging Association. March 2021.

Certified Front Desk Representative. American Hotel & Lodging Association. March 2021.

Hospitality Training. Restore Education, San Antonio, TX (Month 2020)

INFORMATION TECHNOLOGY PROGRAM

Certificate of Completion in CompTIA A+ Program. UTSA Center for Infrastructure & Assurance and Security San Antonio, TX (Month, 2020).

Certificate of Completion in CompTIA Fundamentals Program. Alamo Colleges. San Antonio, TX (Month, 2020).

MEDICAL FRONT OFFICE PROGRAM

Medical Administrative Assistant Certification #HS1234 | AMCA | July 2022 Medical Administrative Assistant (120 hours) | Career Academy of Training | San Antonio, TX | June 2022

Medical Terminology (40 hours) | Career Academy of Training | San Antonio, TX | June 2022

Medical Office Procedures. Alamo Colleges, San Antonio, TX. (February 2021) Medical Insurance & Billing. Alamo Colleges, San Antonio, TX (February 2021) Medical Law & Ethics. Alamo Colleges, San Antonio, TX (February 2021) OR

Certificates of Completion in Medical Office Procedures, Medical Insurance & Billing, and Medical Law & Ethics. Alamo Colleges, San Antonio, TX (November 2022).

PHLEBOTOMY PROGRAM

Certified Phlebotomy Technician #AE5678. American Medical Certification Association. Issued Month, 2022.

Certified Phlebotomy Technician #BH9SE6K8. National Healthcareer Association. Month, 2022.

Certificate of Completion in Nurse Aide Training and Competency Evaluation Program (100 hours). Career Academy of Training. (December 2020).

FIND YOUR JOB OPPORTUNITIES

a starting point to locate jobs based on where you want live, industry, or a specific company. This list is not exhaustive. Feel free to browse around and find new things. As you make choices in your careeryou will need to consider many facets including cost of living, salary and benefits, hours, transportation, etc. Create your profile pages on WorkInTexas, Linked In, Indeed and Glassdoor to stand out and follow companies. This may help you save time in the job search, and give you advanced knowledge when new jobs are posted. All website in this section were verified in Spring 2022.

Consider options to narrow your focus:

Antonio

Zip Code

Streets/Intersections

Routes (within walking

Near Family

lots of a people

With a few people Industry

Aerospace

Auto Dealerships

Banking/Credit Unions

Bioscience

Cyber Security

Education Public, Private, Higher

Financial Services

Government (City, County, State, Federal)

Website Search for Jobs

you have to hunt

find

for key words

A Partner

Resources

Personnel

Hospitals

Hotels & Hospitality

Insurance

firms

Law firms

Manufacturing

Medical Hospitals, Practices, Surgery Centers, Labs,

Military Civilian

Non Profits

Oil and Gas

Real Estate Residential/Commercial

Residential Apartments / Housing

Schools

Senior Centers and Care Facilities

Technology

Travel, Tourism, and Leisure

company website. Here are some key words

bottom

company

NON EXHAUSTIVE LIST

PROFILES LinkedIn LinkedIn.com

Work In Texas https://workintexas.jobs https://twc.texas.gov/jobseekers

TRAINING VIDEO http://trainingvideos.geosolinc.com/TXworkforce/WIT_JobS eekerReg/story_html5.html

Indeed Indeed.com

Cost of Living Calculator https://www.nerdwallet.com/cost of living calculator

Cost of Living Calculator https://www.payscale.com/cost of living calculator

Customer Service AA Care Services https://aaseniorcare.com/#

Aerotek https://jobs.aerotek.com/us/en AT&T https://www.att.jobs/ Centene https://jobs.centene.com

Citi https://jobs.citi.com/ Harland Clarke https://www.harlandclarke.com/about/careers Health by Design http://healthbydesign.com/careers/ NeuroRestorative https://jobs.sevitahealth.com/us/en

Qualfon https://careers.qualfon.com/ Sitel https://jobs.sitel.com/ Spectrum https://jobs.spectrum.com/

GOVT Bexar County https://www.governmentjobs.com/careers/bexarcountytx City of San Antonio https://www.sanantonio.gov/hr/careercenter CPS Energy https://www.cpsenergy.com/en/work with us.html

Texas Attorney General’s Office https://www.texasattorneygeneral.gov/careers/job listings

Texas Department of Protective Services https://www.dfps.state.tx.us/Jobs/

SAWS Water https://www.saws.org/career opportunities/ Federal Government Jobs USAJobs.gov

Government Jobs Governmentjobs.com

LOGISTICS

Amazon https://www.amazon.jobs/en Blackmon Mooring & BMSCAT https://www.bmscat.com/why us/careers/

Carvana https://www.carvana.com/careers

CR England https://www.crengland.com/

CRST International http://www.crst international.com/

Dollar General https://careers.dollargeneral.com/

RE Garrison https://www.regarrison.com/

Supply House https://www.supplyhouse.com/careers

Total Quality Logistics https://careers.tql.com/us/en?utm_source=tql.comwebsite

Tri National, Inc https://www.tri nat.com/

FINANCIAL Frost Bank https://careers.frostbank.com

L Jefferson Bank https://www.jeffersonbank.com/about/careers

PlainsCapital Bank https://www.plainscapital.com/careers/

PNC Bank https://careers.pnc.com/global/en

RBFCU https://www.rbfcu.org/careers

Security Service https://www.ssfcu.org/careers

USAA https://www.usaajobs.com

Chase Bank https://careers.jpmorgan.com/US/en/chase

Wells Fargo https://www.wellsfargo.com/about/careers/

MANUFACTU RING

1 Crete Carrier Corp https://cretecarrier.com/

AW Texas https://aw texas.com/en/ Boeing https://jobs.boeing.com/ Caterpillar https://www.caterpillar.com/ ConAgraFoods https://www.conagrabrands.com/

Forma Automotive https://www.formaautomotive.com/ Futaba Industrial Texas https://www.futabasangyo.com/en/profile/world/ Integrated Human Capital https://www.ihcus.com/

Joeris General https://joeris.com/

Millennium Steel https://millenniumsteel.com/san antonio texas/ NCWorks https://www.ncworks.gov/vosnet/Default.aspx

Resource Employment Solutions https://www.resourceemployment.com/

StandardAero http://www.standardaero.com/

SwRI https://www.swri.org/

TD Industries https://www.tdindustries.com/

Toetetsu Texas https://www.tiw.co.jp/en/ Toyota Motor https://www.toyota.com/

GREEN JOBS Green Dream Jobs https://www.sustainablebusiness.com/greendreamjobs/

Green Jobs Network https://greenjobs.net/texas/san antonio//

I Hire Enviro https://www.ihireenvironmental.com

CPS CPSEnergy.com

Datalog Geological Services https://dataloggs.com/ Intertek.Com https://www.intertek.com/

BIG CORPS H E B

https://careers.heb.com

San Antonio Zoo https://sazoo.org/get involved/careers/ Texas A&M San Antonio https://www.tamusa.edu/humanresources/job opportunities/index.html

U of Texas at Austin https://www.utexas.edu/jobs

Pioneer Energy Services http://pioneeres.com/

iHeartRadio https://www.iheartmedia.com/

NatureSweet https://naturesweet.com/

Acelity https://www.acelity.com/

NATIO NAL

Career Builder http://www.careerbuilder.com/

Career One Stop https://www.careeronestop.org Careerjob360 Careerjob360.com

eHire (free profile) ehire.com

E Hired (paid subscription) https://e hired.com

Glassdoor Glassdoor.com

Higher Edu Jobs https://www.higheredjobs.com Job Web Jobweb.com Monster https://www.monster.com

NASA https://www.nasa.gov/careers

Nation Job http://nationjob.com

NeXXt Nexxt.com

Work in America www.workamerica.com

Zip Recruiter https://www.ziprecruiter.com/

STAFFI NG

IES

Aerotek https://jobs.aerotek.com/us/en

Confidential Search Solutions https://confidentialsearchsolutions.com/

Deacon Recruiting https://www.deaconrecruiting.com/

Direct Energy https://www.directenergy.com/about/working at direct energy/careers

Onin Staffing https://www.oninstaffing.com/

Ranstad Recruiting https://www.randstad.com/

Reliable Staffing https://reliablestaffing.com/ Remedy Staffing https://remedystaffing.com/

Texas Staffing https://texas staffing.com/ Tri Starr https://tristarrgroup.com/

NONPR OFIT National Non Profits https://nationalnonprofits.org

Texas Non Profits https://www.txnp.org/jobs/

Texas Non Profit Power https://tano.org/career center/job listings/

WFH Dynamite Jobs Dynamitejobs.com create your free profile. Flex Jobs Flexjobs.com

Lets Work Remotely LetsWorkRemotely.com

Skip The Drive SkipTheDrive.com

Snag A Job SnagAJob.com

We Work Remotely WeWorkRemotely.com

Working Nomads Remote.co / WorkingNomads.com American Traveler https://www.americantraveler.com/

SCRUB Clean up Data SayMine.com

Easy Expunctons EasyExpunctions.com

Public Records FastPeopleSearch/removal Background TruthFinder.com

IT MANY JOBS TechBehemoths.com Accenture Accenture.com

Amer Technology https://amersolutions.com/

Built In https://builtin.com/ Conduent https://jobs.conduent.com

Cynet Systems https://www.cynetsystems.com/jobs/ Denim Group https://www.coalfire.com/careers

EY EY.com IT Business Consulting Futurex https://www.futurex.com/ Humana https://careers.humana.com/ Infocyte https://www.infocyte.com/careers/ Jungle Disk https://jungledisk.breezy.hr/

Liberty Mutual Insurance Libertymutual.com

Merge Labs Mergeedu.com Oracle San Antonio https://www.oracle.com/corporate/careers/ Silotech Group https://www.silotechgroup.com/

Tech SageS olutions email Infor@techSageSolutions.com https://www.techsagesolutions.com

WellAware https://wellaware.us/ Wytech International https://wytecintl.com/

HISTOR Y Felons Hub https://www.jobsforfelonshub.com

Felon Friendly Jobs https://felonyfriendlyjobs.org/jobs for felons/ Hire Felons https://www.hirefelons.org Jobs for Felons http://jobsforfelonsonline.com

Ace Hardware ADM

Alaska Airlines Allstate American Airlines Apple Aramark Ashley Furniture AT&T Avis Budget Group

Bed Bath & Beyond Blue Cross and blue Shield Caterpillar Chick fil A Chili’s Chipotle Concentrix Delta Air Lines Discount Tire Dollar Rent a Care DuPont Embassy Suites Enterprise GE Georgia Pacific

Goodwill Industries Goodyear

Great Clips Hilton Worldwide Home Depot IBM IHOP Ikea

International Paper Lowe’s Men’s Warehouse Navistar PepsiCo PetSmart Radisson Hotels

Republic Services

Sam’s Club Shell

Sysco

Target Unifirst

United Airlines United States Steel Walgreens Wal Mart

Wyndham Hotels and Resorts Xerox

MEDICAL Army Residence https://armyresidence.com/careers

Baptist Health System https://www.baptisthealthsystem.com/careers

Alamo Heights https://www.ahisd.net/departments/human_resources/jobs

BASIS Charter Schools https://jobs.basised.com/location texas/

East Central ISD https://www.ecisd.net/Page/5255

BioBridge https://biobridgeglobal.org/careers/ BioReference Labs https://www.bioreference.com/about/careers/ Brookdale Senior Center for Endrocrinology & Diabetes

https://www.saendocrine.com/

Fort Sam Houston http://www.fshisd.net/

Christus Health https://careers.christushealth.org

Greater Hearts https://www.greatheartsamerica.org/careers/ Harlandale ISD https://harlandale.tedk12.com/hire/index.aspx

Harmony Public Schools https://www.harmonytx.org/careers

Creative Solutions in Healthcare http://creativesolutionsinhealthcare.com/careers.aspx

IDEA Public Schools https://ideapublicschools.org/careers/ Judson https://www.judsonisd.org/Domain/100

CSL Plasma https://www.cslplasma.com/careers

Dermatology Associates https://www.dermsa.com/

HCA Healthcare https://careers.hcahealthcare.com

Lackland ISD https://www.lacklandisd.net/departments/human resources

Medina Valley https://www.mvisd.com/

Health Career Center www.healthcareercenter.com

North East ISD https://www.neisd.net/hr Northside https://www.nisd.net/hr

Hiring Health hiringhealth.com

Hunter’s Point Rehab https://hunterspondrehabilitation.com/contact/#careers

LabCorp https://jobs.labcorp.com/

Legend oaks Healthcare https://legendennis.com/contact us/#careers

San Antonio ISD https://saisdcareers.com/ South San Antonio https://www.applitrack.com/southsanisd/onlineapp/ Southside https://southsideisd.org/

Medico MD https://www.medicomdtx.com/careers/ Methodist Hospital https://www.joinmethodist.com

Octapharma Plasma https://octapharmaplasma.com/career

Opus Care https://www.opuscare.org/careers/ Parklane West https://parklanewesthealthcare.com/contact/#Careers PathGroup ADP https://recruiting.adp.com

Post Acute Medical https://careers postacutemedical.icims.com/jobs/ Premise Health https://jobs.premisehealth.com/wellness ProPath https://propath.com/our company/careers/ Sonterra health https://sonterrahealthcenter.com/contact us/#careers

Texas Med Clinic https://www.jointmcteam.com/ UnitedHealth Group https://careers.unitedhealthgroup.com/ University Health System https://www.universityhealthsystem.com/careers

UT Health https://wp.uthscsa.edu/careers/

UTSA UT Health https://jobs.utsa.edu

Vision Plus https://www.visionplustx.com/

Visiting Angels https://www.visitingangels.com/northeastsa/employment Worldwide Clinical Trials https://www.worldwide.com/careers/

DOCUMENT YOUR JOB SEARCH

WORKPLACE CONFIDENCE

One soft skills area that sets one persona apart from all the others is basic business etiquette in the workplace. We have complied some of the most important ways you can enhance your work environment and stand out in a positive way on the job.

CONFIDENCE FACTS:

 40% Even when you think you can’t go any more you’ve only used 40% of your maximum potential. It’s all in your head! This is Navy Seal philosophy.

 80/20 Rule 80% of your results come from 20% of your efforts. Therefore focus your efforts and work hard in areas that matter most. Focus on the 20% and let go fo the rest. Elevate your mind. Elevate your life. This is the Pareto Principle.

1. Be on Time. Time is a commodity. One rule of thumb is 10 minutes early is on time. On time is late. Late is unacceptable. Allow yourself ample time to arrive promptly, get settled in and then begin work. Arriving to a meeting exactly at the appointed time may make you feel rushed. Strive to always be punctual. It is another way to show respect to others. Arrive early, never late.

2. Dress Appropriately for Work. While appropriate dress certainly varies from field to field and climate to climate, some things remain the same. Clean, pressed clothing without any loose threads or tags and relatively polished, closed toe shoes are a must. Look at the people around you for ideas on what sort of clothing is standard. The

“Success brings its own self confidence.”

– Lillian Vernon Katz

“You become what you think about the most. You also attract what you think about most.” Rhonda Byrne

adage, “Dress for the job you want, not the job you have,” is a good rule to follow. When in doubt, ask human resources personnel when you get the job or discreetly ask someone you work with.

3. Speak Kindly of Others. Taking care to greet your co workers and remembering to say “please” and “thank you” make a tremendous difference in the way they perceive you. Your good manners show that you acknowledge those around you and are considerate of their presence. Avoid discussing political or religious matters. Keep the conversation focused on noncontroversial topics, so your co workers find you easy to talk to. That sort of diplomacy is the basic idea of business etiquette.

4. Avoid Gossip or Eavesdropping. Gossip and eavesdropping are childish behaviors that have no place in the workplace. If you hear a rumor about someone in the workplace, do not pass it on. People don’t always know or remember who starts a rumor, but they always remember who spreads it. If you walk into an area, and it seems your co workers don't know you are there, make sure to greet them politely to remove any chance that you accidentally eavesdrop on their conversation.

5. Show Interest in Others. Showing interest goes beyond business etiquette into general politeness, but it bears repeating: When speaking with someone, show you are truly engaged. Do not play on your phone or computer, and if you have to answer a communication say, “Excuse me one moment; I'm so sorry.” Maintain friendly eye contact. Listen. People will remember how you make them feel, and nobody wants to feel as if they are ignored.

6. Watch Your Body Language. In the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co worker when in doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace.

7. Introduce Yourself and Others. Sometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office.

8. Don’t Interrupt Others. When you have a great idea or suddenly remember something important, it can be tempting to blurt it out. Do not do this. Interrupting the person who is speaking sends the message that what she is saying isn't as important as what you have to say. Demonstrating you are an attentive listener is the backbone of diplomacy.

9. Mind Your Mouth. Using vulgar language is a surefire way to become unpopular in your workplace. Vulgar language includes swear words and judgmental language. Business etiquette requires being constantly mindful that you are in a diverse environment with people you do not know on a personal level. Speak as though someone from human resources is always listening.

10. Consume Food and Drink Correctly. If you attend an after hours work event, do not drink too much alcohol. When at work, take care not to bring particularly malodorous foods that everyone in the office can't help but smell. Don't make noises during or after you eat; no one wants to hear that.

11. Treat everyone with respect. Taking care to treat everyone as the valuable people they are says a lot about who you are as a person. That is the kind of care people notice and want to be around. Embrace the basics of business etiquette to become a lasting employee or to advance through the corporate ranks.

12. Pay attention to names. Names are one of the first pieces of information that we learn about someone. It is how people recognize and address you. When you tell others your name, include your last name. This is especially important if you have a common first name like Ashley or John. When you first meet someone, pay attention to their name. If you aren’t sure how to pronounce it, be sincere and ask. If it is an unusual or difficult to pronounce name, the person is probably used to it and won’t mind. It shows that you have taken an interest in them and care about getting it right. Don’t carelessly butcher their name or invent a nickname. Call people what they want to be called. Remembering names can be challenging, especially if you meet multiple people at one time. One trick that you can use is to identify a characteristic that helps you differentiate them. Another is to repeat their name and try to use it in your conversation 3 to 4 times, but not so frequently that it is obvious.

13. Greet everyone. Greeting the people that you come in contact with isn’t only polite but it establishes rapport. You never know who the people that you greeted could be, so it is important to greet everyone with the same degree of kindness. A simple “Hi, how are you?” or even a smile and nod is enough. However, adding more could make them remember you and view you as friendly and pleasant. It can also strike up conversation. Be considerate though. If they appear to be in a rush or not interested at the moment, don’t force a conversation on them. Some ways to strike up a conversation could be to: Compliment something that they are wearing and ask where they found it. Remark on your surroundings. This can be anything ranging from the weather to a book they are holding or the office space. The key is to ask open ended questions that will require more than a “yes” or “no” and move the conversation along.

14. Offer a handshake and make eye contact. Handshakes are the universal business greeting. A firm handshake is still considered a positive trait. A weak one is negative. Usually, the higher ranking person will offer their hand first, but if they don’t, you can still offer yours. Make eye contact when you shake their hand and smile. Those who avert their eyes are viewed as lacking confidence and honesty.

15. Give cues that show you’re paying attention. When someone else is speaking, it is important to nod or smile. This shows that you are engaged and actively listening. It tells them that you care about what they say and value their thoughts.

16. Be careful not to interrupt. If you wish to speak, you may send a nonverbal signal by opening your mouth, but it is polite to wait for them to finish.

17. Introduce others. No one likes to awkwardly stand with a group of people who have no idea who they are and what they are doing there. It’s uncomfortable. If you strike up a conversation with someone and are with a person that they haven’t met yet, it is polite to make an introduction. Give a little more information than just their name though. You might add the person’s role at your company and what they do. This gives others some background, but keep it brief.

18. Send customized, handwritten Thank You notes. It’s perfectly fine to send out auto confirmation and thank you emails after customers make a purchase online. However, a thank you by email especially if it is a large account or long standing business relationship is considered in genuine and rude. Instead, write out a thoughtful thank you and send it by snail mail. It may take a few more minutes of your time and a little change for postage, but it is more appreciated.

19. Proofread emails for grammar and typo mistakes. If you are like most professionals, you will communicate a lot through email. Each message sent reflects on you, so you need to make sure that they are professional and well written. You shouldn’t have typos in emails. It only takes a few seconds to proofread your emails before hitting send. Technology can even do most of it for you. For example, you can download the extension for free. It checks your emails for mistakes and offers suggestions to correct mistakes.

20. Be polite and professional in all forms of communication. It doesn’t matter if you are meeting face to face, by phone or through email, each interaction needs to be professional. When you communicate through text only, you don’t have the tone of voice, facial expressions and other nonverbal cues that accompany it. Remember this when writing emails. Keep messages short and to the point, but don’t send anything that you wouldn’t say in person.

21. Meet your deadlines. When you miss a deadline, the whole team is affected and may have to cover for you. Teams rely on everyone to do their part. It is easy to underestimate how much time you’ll need to complete a project if you don’t regularly track your work and keep your supervisor and team informed. Don’t be late.

22. Dress appropriately. Dress codes have become much more relaxed in recent decades. However, just because there is no rule that says you can’t show up for work in a hoodie, sweatpants and flip flops, it doesn’t mean that you should. As much as we like to tell ourselves not to “judge a book by its cover,” our immediate reaction is to do just that. In fact, studies have shown that the first thing that people notice about others is their appearance. It is the primary influence on first impressions. Dressing smart shows that you put effort into your appearance and are more likely to put the same enthusiasm into your work.

23. Practice good hygiene. No matter what you wear, good hygiene is always a must. Comb your hair. Trim your beard. Clean your fingernails. Make sure your clothes smell good. Shower, wear deodorant. No one wants to sit next to and work alongside someone who smells like body odor and fried food.

24. Keep your workspace neat. A desk cluttered with old coffee cups, piles of paper and more notes than free space is distracting and annoying to others. Your workspace reflects on your professional image as well as on your company. Develop a system of organization and promptly discard trash in the bin.

25. Show respect for shared areas and items. Working in an office often means that you are sharing the space with others. Many offices will have a shared kitchen or at least, a company fridge to store lunches, snacks, and drinks. Don’t be the person that takes someone else’s food from the company fridge.

26. Clean up after yourself. If you use the company printer, stapler or other office supplies, then be respectful. Replenish paper and staples for the next person who uses it.

27. Don’t overshare but don’t be too distant either. Don’t drag your personal life into professional settings. Sharing details about cheating partner or wile weekend puts others in awkward situations. Oversharing often get people fired. People want to know a little bit about you. If you don’t share anything, you will come off as snobbish or distant. It is important that you know which topics are work appropriate and which are not. Talking about the great food and beaches you visited during a recent trip to Thailand may be appropriate. However, sharing that you went skinny dipping is not.

28. No politics, No religion. In general, politics and religion are the two topics considered inappropriate in nearly every professional setting. If you have a personal or medical issue that will affect your work, have a private one on one meeting with your manager or boss to let them know.

29. Don’t be a nosy neighbor. Respect the privacy and personal space of others.

30. Be mindful of how others work. Some people like to work with music, other may need complete silence. If you like to listen to music, do it through headphones. If you need silence, try noise cancelling headphones.

31. Use your inside voice. Some individuals have loud voices that demand to be heard. Sometimes, we get excited in conversation and forget about our inside voices. Either way, it is important to keep sound volume to a decent level. A loud environment distracts and disturbs others. Be a good neighbor and use your inside voice.

32. Be aware of nonverbal cues. You might be surprised by how much your facial expressions, body language and hand movements convey to others. Your facial expressions play a huge role in how others perceive you. Everything from your posture to your furrowed brow is a form of communication. Stand upright, smile and if necessary, put on your Poker face.

33. Put away your phone. Limit your personal phone use while at work. Texting or surfing the Internet on your phone during a meeting is plain rude. Checking your phone in front of a customer or patient reflects poorly on you and your company.

34. Don’t be a complainer. Nobody likes a Negative Nancy. If you notice an issue that should be addressed, don’t simply whine about it. (Of course, if it is an issue that violates workplace policies or moral conduct, you should report it to the appropriate

person.). However, if it is anything else, think before you speak. Offer solutions and be careful how you broach the topic. Instead of expressing it as a weakness or a flaw, frame it as an opportunity to improve or an exciting new project.

35. Mind your table manners. We include some of the more common sense manner when it comes to dining for you.

a. A good wait staff will serve your fresh plates on the left and pick up used plates on the right.

b. Always keep your mouth closed while eating. Don’t talk with your mouth full or chew with it open.

c. Always pass both salt and pepper together even if someone asked for one of them.

d. Always try and match your eating pace with others.

e. Avoid placing your elbows on the dining table.

f. Do not drink while chewing your food.

g. Do not look over your glass while drinking but into it instead.

h. Don't blow your food and spill it on others, wait for it to cool down.

i. Don’t blow your nose with the napkin.

j. Eating while talking business can be difficult if you choose a messy item from the menu. (Stay away from finger foods like oysters and chicken wings.)

k. Food should be passed on to your right but it doesn't mean you can't give it to the person sitting on your left.

l. If you are eating a five star, luxury restaurant, you’ll want to know the table placements.

m. Keep the bread on your right meal in the center and water on your left.

n. Keep your mobile phone away from the table.

o. Never add salt and pepper before tasting the food.

p. Never lick your spoon or plate after eating.

q. Never start the meal before the presence of the host.

r. Never use your fingers to push your food into your spoon.

s. No elbows on the table.

t. No texting or playing with your phone at the table.

u. Once you pick up the silverware from the table, it should be kept on the plate after.

v. Place the napkin on your chair if you go to the washroom during the meal.

w. Remember: Solids on the left, liquids on the right to know which bread plate is yours (on the left) and which drink glasses belong to you (on the right).

x. The knife and fork are supposed to be held with handles in hand, forefinger on top and thumb underneath.

y. Use the utensil farthest away from your first and work your way to the center.

z. Once you're done, place the fork and knife in the center of the plate.

aa. Thank the host before you leave.

BE A GREAT CO WORKER

“Don’t be fooled into thinking you are alone on your journey. You’re not. Your struggle is everyone’s struggle. Your pain is everyone’s pain. Your power is everyone’s power. It is simply that we take different paths along our collective journey toward the same destination.”

Benjamin Shield

This list has been borrowed from many offices since at least the 1970s but still highly useful today and guaranteed to make work life easier.

it is low, fill it up and/or order more.

you open it, close it.

If you turn it on, turn it off.

you unlock it, lock it up.

If you break it, admit it.

If you cannot fix it, call in someone who can.

If you borrow it, return it.

you value it, take care of it.

you make a mess, clean it.

you dirty it, wash it.

If you move it, put it back.

If it belongs to someone else and you want to use it, get permission.

If you have food, share it or hide it (in a sack with your name on it).

If you do not know how to operate it, leave it alone.

If it is none of your business, do not ask questions.

If it is not broke, do not fix it.

it will bright someone’s day say it.

8 Ways to be a Workplace Stand out By Dominique Sachse (12:38)

RESPONSE MAKE THE MOST YOUR FIRST DAY

First day on the job jitters can be overwhelming. However, you are there on the new team. Here are some ways to help you ease into the day.

“The more we practice the habits of acting from a position of responsibility, the more effective we become as human beings, and the more successful we become as managers of our lives.” Joyce Chapman

Prepare and ask questions. Spend much of your first day listening, you can and should ask questions when necessary. Demonstrate your curiosity and a desire to learn. Take notebook and pen with you. Write down practical and general questions about how you can be the most successful in your new role. You should have more information about the

company and should be able to have a list of questions handy for your manager or team members.

2. Prepare an elevator pitch. Get ready to give a 30 second explainer of who you are and where you were before. You’re the new kid on the block and your colleagues will want to know a little bit about you. Be ready to describe what you will be doing in your new position.

3. Show up early, but enter the building on time. Get there at least 15 minutes early. You may want to practice a couple of times to know where to park, what doors, elevators and staircases to use. Don’t be late on the first day. You may get their early and wait nearby in the lobby, nearby coffee house or where your supervisor told you to report.

4. Figure out the social landscape. Succeeding at a job means getting along with all your co workers and knowing the right ones to associate with while at work. Unfortunately, cliques form in the workplace and if you are looking to move up, you will want to associate with the right crowd.

5. Relax. Remember relax on your first day so you can optimize your productivity. Be well rested.

6. Smile. Be happy and smile. You are making first impressions and meeting co workers. Remember to enjoy the day.

7. Look and play the part. When in doubt, take the conservative approach in how you dress and what you say and do. Be as professional as you were in the interview process. During your first day and first week of work you will be observing others’ dress and the overall culture.

8. Don’t be shy. Say “Hi” and introduce yourself to everyone you can.

9. Talk to as many people as possible One of the most invaluable insights you can get in the beginning is how the department operates from the perspective of your peers. If you establish that you’re friendly and approachable early on, you will start on the right foot in establishing trust.

10. Befriend at least one colleague. Make at least one connection on your first day. Hopefully you will be invited to share lunchtime with someone. Let your colleague(s) know you are available to lend a helping hand. A little goodwill goes a long way. The positive energy and team spirit you exude will be contagious.

11. Don’t try too hard Remember you are already hired. Spend time getting an overview of the job, your responsibilities and meeting colleagues.

12. Don’t turn down lunch Bring a packed lunch but save it for later if you are invited to lunch.

13. Listen and observe. The best thing anyone can do in the first few days of a new job is listening, listen, and listen. Be friendly, meet people, smile, and listen. Your goal is learning about the job description, job goals, the department, company, and top projects.

14. Learn the professional rules On your first day, your employer will have a description of your responsibilities either written or verbal. This is what you should do to be successful at your job.

15. Put your cell phone on silent and away. You need to be 100% present at work, especially on the first day.

16. Show interest in everyone, and the company. You will likely be introduced to many people, and while they may make the first attempt to learn a little about you, make an effort to find out about them and their role

17. Pay attention to your body language. Your body language makes up the majority of your communication in the workplace. Assess what you are communicating to better understand how others may perceive you, and make any necessary adjustments.

18. Be available to your boss. On your first day of work, you will likely be pulled in many directions but be sure you are accessible to your new boss first and despite all the administrative distractions.

19. Leave with a good attitude. The last thing to remember is that while the first day at a new job is very important, you should not be too hard on yourself if it doesn’t go flawlessly. Know that there’s always tomorrow.” Bring your best self to the job.

Jacquelyn Smith joined Business Insider as the career’s editor in February 2014.

Kid President’s 20 Things We Should Say More Often By SoulPancake (3:31)

RESPONSE

NETWORKING SKILLS

Networking skills take time to develop. And some days you can wake up shyer than others, not feeling up to par, or a little distant for one reason or another. However, when thinking about building your career professionally there are some ways to help you develop your networking skills in a fun way, and make it like a game. Here are some tips below.

most important thing about motivation is goal setting. You should always have a goal.”

Frances Larrieu Sm

1. Create your own itinerary. Before going to a gathering create your own itinerary. Go and do with a purpose. Make a goal to meet 5 new people at each event you attend or volunteer for. Make a point to learn one thing about that person other than their name. You will have a greater command of yourself while you are there if you make a plan. You will have more confidence. If you get there and don’t know anyone, be honest, be up front and be the first to say hello. After mingling for a while, give yourself a break.

2. Be Professional. The true professionals are at all levels of an organization and in all kinds of jobs. Professionals know their own worth and value, strengths and weaknesses and respect all four. Professionals are people whose own standards of excellence are so high that their work becomes

the standard by which others in the fields measure their standards. Professionals do not have anyone on their backs about the quality of their work, because the demands they place on themselves are burden enough. Professional are people who know their chosen specialty so well they know which of its rules can be broken and when, under what circumstances, and with what results.

3. Professionals are teachers. First, they are good enough at what they do to have something to teach. Second. They are people in fields from whom others want to learn. Third they are secure enough in their professionalism to believe teaching others is not threats.

4. Never stop learning. Professionals are people who never stop learning about their specialties and never turn down an opportunity to further the boundaries of their knowledge. If there is no one available to teach them more than they know, they will find ways to teach themselves. They will look to other fields for new ways of looking at their own specialties.

5. Volunteer. Need to make new connections and find new interest? Volunteer. Volunteers are needed in every aspect of community life and there are plenty of opportunities to choose. You can do this where you work on the corporate volunteer teams (sometimes known as A Team, Blue Ribbon teams, or volunteer corps, etc.). Ask to serve as a greeter at an event. This is a great way to meet co workers, clients, special guests, and family members. Sign up for what you will be excited. Know your station location. Know your purpose. All volunteers should have an understanding on emergency existing, CPR, and the purpose of the event.

6. Be prepared and enjoy yourself. Arrive promptly. Ask the head host if you can bring a guest or guests. Be courteous to the patrons and the dignitaries. Be flexible. Be organized. Sometimes you will be required to carry a manual, credentials, clipboards, etc. Be personable and be friendly. Be proud of your organization, business, etc. Be visible. Carry a mag light if you are working an event in the dark. Dress appropriately. Holding doors open for your guests. Smile, laugh and have fun. Select important aspects of your organization, business, family, and school to.

7. Be a courtesy volunteer. Courtesy volunteers serve as greeters and users. You have to smile a lot and works to maintain a congenial atmosphere. Can usually answer basic questions and direct traffic. Welcomes the patrons, hand out programs, help the patrons find a seat or make their way to common places such as to the stage, empty seats, the bar, cloak room, out of seats, down a dark aisle. Helps with sign in and nametags for guests.

8. Errand runner. Sometimes volunteering takes on the tough jobs to make others look good by doing the errands. This usually requires a great deal of walking, solving issues, giving people breaks, checking in on others. However, it is another great way to put yourself out there to meet people, provide service to others, and build relationships.

9. Co host. Have a broad understanding of every one’s duty, who is attending and their arrival, and agenda. Be on the lookout for special guests. Help to introduce new members, performers, and visiting dignitaries.

10. Social control. Maintains the overall atmosphere. Look out to keep entertainers on time, watch the crowd’s enthusiasm, and help keep people entertained.

11. Crowd control and bouncers. Manage numbers and keep others from saving seats so that others are prevented from finding a seat. As you can imagine, not everyone can be a bouncer as bouncers are sometimes big guys but they handle the problems when no one else can. They are usually found when crowds can become unruly.

12. Room Hosts. Typical when hosting an entertainer and queuing their time to be on stage. Room hosts may also introduce a speaker in a breakout session at a conference and hand out evaluations to attendees.

From the above list, write down about one task you could do at the next event you can do as a way to interact with people may not know.

TIPS ON HOW TO GIVE A SPEECH

Almost every job requires some form of public speaking. While you may not be giving long presentations, you will, most likely be called upon to speak up during meetings, provide information to your colleagues, speak to a group in a small way, show others how to perform a task, complete a form, etc.

As a professional in your field your public speaking will naturally improve. The following skills include: articulation, confidence, creating presentation slides, poise, projection, receiving criticism and feedback, and social skills. From time to time you may be asked to give a speech, teach a technique or make a presentation. Being asked to speak can be one of the most difficult challenges to overcome. Typically, there are four types of speeches: Introductory, Informative, Persuasive, and Commemorative. However, think of giving almost every type of speech similar to baking a cake.

When baking a cake, you:

gather all your ingredients in advance,

pre heat the oven,

put the ingredients together

mix

bake

and then add icing.

Similarly, when giving a speech you:

Gather all your facts & figures (the evidence), stories (the emotion) and quotes

Tell them what you are going to tell them

Tell them what you want them to know

Tell them what you told them

the audience

“What lies behind us and what lies before us are tiny matters compared to what lies within us.” – Oliver Wendell Holmes

TYPES OF SPEECH

Introductory Speech

A two three minute speech introducing yourself or another person, perhaps a co worker. You may want to share some background information, aspirations, accomplishments, why they are here now, their beliefs, credentials.

Informative Speech

Perhaps you will be asked on the job to inform your colleagues about new equipment, process, concept or an upcoming event. Some of the best ways to share the most pertinent information is to give the Who, the What, the Where, the When, and the Why to explain what is going on. You may then follow up with an example or demonstrate how to do or use the item. Perhaps you will provide a historical perspective as you inform the audience. This speech is longer than an introductory speech and it covers the subject.

Persuasive Speech

A persuasive speech invites the audience to be for or again a certain policy, procedure, opportunity etc. In preparing a persuasive speech you are persuading the listeners to agree or disagree with what you are saying, offer reasoning for your position, or ask the listen to take action based on what you said. In this speech, your background information (research, facts, & figures) is crucial to building your argument. You may also need to lay out a plan of action, and explain why your choice is practical, most economical, is the overall better solution given the circumstances.

Commemorative Speech

Probably one of the most special opportunities is to give a speech in honor of someone else. This could be paying special tribute to a person, a dignitary, a group of people, to an institution, or an idea. Sometimes this comes in the form of giving a toast at a wedding, celebration, funeral, or anniversary. Sometimes the speech may feel more obscure because you know much about the subject and not sure how to make a plan to say what you want to say. You may decide to take the listener on a historical trip, or share a special story, and honest emotion.

How to Give a Speech

TIPS ON PREPARING YOUR SPEECH

your speech

outline/bullets

Practice to feel comfortable. Correct grammar, punctuation & pauses to develop stronger sentences

the

speech

i. Tell us what you going to tell

b. Develop the body of the speech

i. Tell us what we need to know

ii. Who, What, Where, When, Why?

iii. What you want us to do

c. Develop a conclusion

i. Inform Tell us what you told us

ii. Persuade Tell us what you want us to do next

4. Select and narrow your focus on the topic. Fill in the body of the speech

a. Develop the main points

b. Develop the minor points that back up each main point

5. Be accurate, clear and vivid.

a. Research your topic (keep track of all your credible sources)

b. Judge the evidence and validity of reasoning

c. Adapt your topic and research materials to your audience.

i. Support your ideas with evidence (research)

ii. Give reasoning (ideas)

iii. Use examples (stories or illustrations)

d. Use visual aids (pictures, graphs, short video clips) to reinforce/clarify your speech

6. Revise, rehearse, revise, and rehearse.

USE MMFI IN YOUR WORKPLACE

Make Me Feel Important, also known as, MMFI is a great way to remember someone’s name.

By doing so you are able to quickly build rapport and make a meaningful connection to a person Make me feel important is the best thing you can do for another person. Practice using these tips. Eventually it will become second nature and make others believe you are the most important. Know that you never get a second chance to make a first impression.

1. Listen and repeat the name. Make sure it registers in your mind. Immediately decide how you will remember the name. Repeat the name. Either out loud or in your mind. Remember: A person’s name is the sweetest sound to their ears. If the name is difficult to understand, ask that it be repeated. Ask any other question that shows your interest in remembering the name. If the name sounds hard to spell, ask for the correct spelling.

2. Anchor the name by association. For example: Think of a friend or an actor by the same name and associate the two. Or anything else that you find unique and will help you remember.

3. Use the name throughout the conversation. If you can use it three to four times you should be able to recall it. Just don’t overuse it. Practice to make everyone else feels important!

4. Approach individuals who are standing alone. This helps to put them at ease and bring them into the fold.

5. Be the one. Be one of the first persons to welcome the client or the person who is standing off by themselves. Be able to talk about the event, program, organization, and the big picture.

6. Be genuine. Be genuine by letting the patrons know about what you enjoy about your organization, your business, yourself. Remember that a good host never badmouths what they are hosting. Be honest and stay positive (keep negative opinions to yourself).

7. Be prepared. Have backup conversations on hand. Carrying on a conversation is like playing catch. You hold the ball for a few seconds and then send it back for the other person to catch and then keep the game going.

8. Be approachable. Find ways to put participants at ease by your approach and conversations. Focus on the person with who you are speaking. Get excited before the event. You don’t want to be known as the thing that turns others off.

9. Greet everyone. Greet everyone including the boss, guests of honor upon their arrival. Then you can continue back to what you were doing. In small groups you might be able to establish a rapport and get the patrons to talk about themselves and find common bonds. Make a plan to know who is there before the event and who you would like to make sure to meet.

10. Make notes after the activity or event. Keep a database with new contacts information personal and work. Update after you see them with birthday, hometown, travel, and family information.

11. Know yourself Always be prepared to self introduce yourself in 10 20 seconds.

12. Listen more than you speak. And leave your problems, complaints, religion and politics behind.

13. Silence is Golden When in doubt, silence is golden and do not let the conversation turn to caddy remarks

14. Small talk is more than the weather and headlines. Stay in touch with world events (USA Today, and things happening in NY, Hollywood, your hometown, and on the music and scene)

15. Speak clearly. Avoid talking to the sky, to the ground or with your back turned because your audience will not hear you.

16. Safe space. Stay within an arm’s length distance of individuals whom you just met.

17. Treat everyone special. Treat everyone you meet as though he or she is the most important person at the gathering. Use introductions establish to your presence and ease the visitors’ anxieties. Watch and learn from others about the dynamics of introductions as people enter.

Four Basic Rules of Introductions

1. Stand up and smile.

2. Always shake hands firmly and make eye contact.

3. Repeat the other person’s name.

4. Keep your right hand free at all times

“The battles that count aren’t the ones for gold medals. The struggles within yourself the invisible battles inside all of us that’s where it’s at.” Jessie Owens, Olympian

Rules with You Make the Introductions

Mention the most important person first. Call the name of the more important person or older person first. This means you introduce the less important person to the most important person. Example: Dr. Jones, this is my friend, Marigold Cortez. Include each person’s full name and mention something that the two people would have in common.

Advanced rules of Introductions

When introducing members of the same gender, age, rank, and degree of distinction use these guided:

Call people by the name they prefer, not the one you prefer.

Using incorrect names hurts your credibility.

When introducing your friends to others use first and last names.

Use title & last name in introductions when you are unsure.

When introducing yourself to someone you do not know, give your first and last names.

not give yourself a title or honor.

Order of the Introductions

Introduce a junior executive to a senior executive

Introduce a lower ranking individual to high ranking individuals

Introduce a man to a woman

a non official person to an official personal

Introduce a peer in your company to a peer in another company

Introduce a younger person to an older person

Introduce your supervisor to a client

Making a Good First Impression

1. Always maintain a positive attitude. While this may sound simple, on the job pressures and stress will sometimes take over your general mood. The impact of a positive attitude is great. You not only combat daily work issues in a more balanced way, but show your manager that you are capable of dealing with difficult situations calmly.

2. Listen carefully. We all want to be heard, but in many instances listening to what others have to say is more important. Be attentive. Make eye contact. Show that you appreciate the opinions of others and can work as part of a team.

3. Watch your manners. This is something your mother probably told you, and she was right. On the job etiquette requires that you monitor your behavior at all times. Do not tell off color jokes. Do not get into petty arguments. Do not attract undue attention to yourself that is not work centric. All of these can impact the impression you project.

4. Be mindful of formal and informal office policies. As a newcomer, you will be charged with understanding the general dynamic of your new job. This includes both formal and informal policies. Become familiar with general office procedures. This can include the daily routine of the office to the way in which your co workers like to maintain their environment. Do they like music on or off? Do they like speaking loudly in the hallways, or

is the office very quiet and reserved? Do they like things done a certain way? As a newcomer, it is your responsibility to observe and adapt to your new work environment as much as possible.

5. Get to know your co workers. Introduce yourself to your team and others. Remember their names. While work is not a social gathering, getting to know the people around you is a good way to make an impression. You should also be mindful about the associations you make. Being affiliated with the office gossip or troublemaker will not reflect well on you.

6. Watch what you say. People not only make assumptions about you based on what you wear, but also what you say. The words you choose are all part of the impression you make. If you use slang or off color phrases, you are negatively impacting the impression your co workers have of you. While being completely eloquent at all times is not expected, be sure to use your words carefully. You will be judged.

7. Build your library. Start with a dictionary and thesaurus, business writing, and an etiquette book.

8. Develop a network. Use your networks of peers, advisers, and professionals to be the “right references.” Find people you trust to give you constructive criticism.

Spend 3 5 minutes making a list of people you know that you believe can and would help you in professional work life.

9. Obtain official school transcripts, certificates, and licensures with numbers. Have multiple copies made.

10. Always show eye contact.

11. Avoid being too casual or friendly.

12. Be aware of your body language or any nervous habits.

13. Do not be overly aggressive.

14. Do not harass the interviewer for a decision.

15. Never act impatient or disgruntled.

16. Never be critical of past employees, co workers, or supervisors.

17. Show impeccable manners and hygiene.

18. Speak audibly without slang, curse words or faddist terms.

19. Never call the interviewer by first name unless invited to do so.

Practice proper etiquette. Practice, Practice, and Practice.

Advocating for yourself and your causes

Asking for help or advice

Brainstorming

Building buy in to an idea

writing

Dealing with difficult

Small talk

Leadership: Regardless of the role you play at an organization, leadership skills are important. Whether you're working on a team or in a management position, being able to lead is an essential skill for a professional. Some of the skills that show your leadership abilities include:

Accountability

Budgeting

Calm under pressure

Coaching

Coordinating resources

Decision making

Goal setting

Growth mindset

Information gathering

Influence

Management

Mentoring

Meeting management

Planning

Politeness

Flexibility: Most jobs require a degree of flexibility, and the ability to be willing to change. It’s important to be able to understand different perspectives, and to adjust your workflow and contributions to the company as change arises. Here are some of the skills that will enable you to show employers you have flexibility required for success on the job:

o Able to change your mind

Adaptability & Patients

Analysis

Problem solving

Anger management

Perceptiveness

Personal Skills: Interpersonal skills are the soft skills that enable employees to work well with other workers, managers, clients, customers, vendors, and other people they interact within the workplace. These skills and professional attributes are also important for successful professional networking, and for managing your own career growth.

Career management

Career planning

Competency

Creative thinking

Critical thinking

Dressing professionally

Emotional intelligence

Enforcing boundaries (personal, professional)

Ethics

Honesty

Humility

Integrity

Patience

Perceptiveness

Perseverance

Persistence

Practicality

Resilience

Respect

Self awareness

Self confidence

Self management

Self promotion

Self regulation

Stress management

Review the above skills that resonate with you. Perhaps you are self aware of these important traits that you have or willing to work on.

UNDERSTAND COLORS

Colors define your image. Color matters when it comes to making your professional image, and brand stand out. Here are a few meanings behind colors and examples of where these colors are used. Resumes and cover letters today are starting to have more pizzazz by using colors, candidate photos, graphs, and QR codes to website links. Imagine these colors.

Pink Romance, harmony, femininity Barbie, Mary Kay, Race for the Cure

Red Power, speed, passion, high energy Target, Coca Cola, Red Cross

Orange Originality, boldness, adventure Cingular, Nickelodeon, Home Depot

Yellow Attention grabbing, cheerful, confident Yellow Pages, Taxis, Kodak

Green Natural, quiet, serene John Deere, Starbucks, Hess Petroleum Blue Calming, authoritative, quality, leadership IBM, Tiffany, AT&T. (most popular corporate color) Violet Royalty, spirituality. FedEx, Barney, Yahoo

Black Elegant, sophisticated, simple Braun, Adidas, DNKY, Bath Junkie

White Pure, neutral, non descriptive Fine restaurants

Gold Permanence, wealth

Silver High tech, forward looking

Grey Neutral

Image, Panasonic

second color.

UNDERSTAND BODY LANGUAGE

Know basic body Language so that you give the right messages. Below are some tips to keep you looking and feeling your best. Your body language is determined with 7% of the words you us, 38% in tone, and 55% in body language

Your body language may shape who you are

By Amy Cuddy, TED (2012 12:00) https://www.youtube.com/watch?v=Ks _Mh1QhMc

Write two or three ideas that you want to remember from this video.

BODY LANGUAGE FACTS:

are the words we speak

38% of our voice inflection and tone

55% of our body language and non verbal cues.

1. Make eye contact and have good facial expressions. Gives the impression that you are interested in me. Good eye contact is a sign of confidence, honesty, interest and respect. It is one of the most important aspects people look for in candidates, co workers, friends, business associates.

2. Have good body posture. Stand tall and confident. When sitting, lean forward in your chair a little; this helps you sit up straight and also shows interest and enthusiasm. Notice how when you sit in a couch there is a tendency to lean back.

3. Be animated. Show enthusiasm, eagerness and positivity by using some gestures. Be aware of going too far and being fidgety, playing with jewelry, wringing hands together, sitting cross armed, or tapping finger and pen on table top.

4. Unwelcoming gestures. I’m preoccupied. Arms crossed, pointing fingers, tapping fingers, shaking foot, Clicking pens and Crossed arms

5. Have a genuine smile. Have a genuine smile. It is a sign of confidence in your attitude, demeanor and personality

6. Have a firm handshake. Give a firm handshake. A firm handshake shows confidence. The web of the hand goes all the way into the web of the other person’s hand for a nice firm grip.

7. Give personal Space. Be arm’s length away from your co workers. It allows everyone to have their space and keeps all rumors from starting.

8. No touchy, touchy. Avoid hugs and kisses. That is for somewhere else when you are not on the job.

Avoid standing together and talking. Looks like you are not working. Gives the appearance you don’t want your guests there. Keeps you from hosting and knowing what is going on at your event.

10. Avoid doing things that make us look bad. Chewing gum. Smoking. For Men: shaking a woman’s fingers and not her hand. For Women: shaking hands with no power, more like a dead fish. Mentioning your private lifestyles of partying, drinking, and clubbing while working an event. Giving the wrong impression to nearby listeners. Gossiping or talking about last night humdinger of a bash. Talking politics, religion, making jokes, sexist and racist comments, sexual preference, and salary. Not repeating the name of the person, you just met. Remaining seated rather than standing when someone approaches you. Speaking with your back to a group or isolating someone from your conversation. Wearing sunglasses and continuing a conversation. Wearing your nametag on the left rather than the right.

Confident body Language Tips Body Language tips for men and women

Better Self (6:28)

What is what tip do have you already mastered and what tip will you work on during the next few weeks?

DRESS FOR YOUR SUCCESS

First impressions are critical! Business attire is always appropriate, unless you are told otherwise. Always dress in a conservative manner for interviews (dark color suits: navy blue, black, or grey; no frills on shirts, ties, or blouses). The best advice we can give you is to dress for the job you, not the job you have. Dressing professionally for a job interview will again separate you form the competition. Make sure you attire is professional for the interview. Once you have the job, then you can dress in uniform, business casual, or fit the company’s culture. Do not jeopardize what you have built to be comfortable. If you are a smoker, avoid smoking before an interview.

Watch what you wear. What you wear to work says a lot about you. While you should always maintain your own personal style, there are limits. Follow the dress code as much as possible. If it is a casual office environment, wearing a suit is not necessary. But dressing too casually can work against you too. Feel free to ask your supervisor on the typical dress code throughout the week. The general rule is to not dress for the job you have, but the one you want. This should always be your guide.

LADIES TIPS FOR PROFESSIONAL DRESS

Overall Go for quality and classic over quantity and trendy Don’t wear things too tight because it equals cheap

Hair Combed and brushed

Make Up Professional, minimal includes: mascara, blush, and lipstick. Maximum includes: mascaras, blush, lipstick, base, eye shadow in natural colors for your skin tone

Blouse Clean, pressed, and not see through Bra Worn at all times and no straps showing

Slip Only when necessary if skirt or dress is clinging, make sure it does not show. Skirts that have slits require slips that have slits. Use a static guard to stop static cling.

Belt Polished if marked from movement; match or blend with shows to pull the outfit together

Skirt

Short Skirts are 1 3 inches above the knee Long Skirts are 2 3 inches above the ankle

Slacks If tailored the same length all the way around, make sure they look good with flat shoes or heels. Slacks should not hang and drag the ground Jacket Arm length is to wrist joint or ¾ sleeve

Hosiery If you must. No holes, basic shades are quicksilver, pearl, black, travel buff, or nude. Carry and extra pair or clear nail polish to fix runs It is acceptable to wear none, but look tidy.

Shoes Polished, keep heels repaired. 1” is most acceptable. Basics include navy, black, and brown. Avoid white shoes.

Perfume Only a small amount. Avoid being distracting or causing others discomfort.

Fingernails Manicured, clean, no peeling nail polish. Watch the length (less is more) Long nails, outlandish colors with pierced nails, dangles or crystals send a message of high maintenance to your supervisor and co worker, even if it is not true.

Jewelry

Use the rule of five. 5 pieces of jewelry: 2 earrings, 2 hand rings, 1 bracelet or watch. Earrings are professional when in small or medium sized. Rings only on ring fingers. Avoid costume religious symbols during the interview process. (Small gold and silver are fine) Get the job first.

Tattoos & Piercings

As much as possible, keep tattoos and pierced body parts out of sight for the interview.

GENTLEMEN TIPS FOR PROFESSIONAL DRESS

Hair Combed and brushed

Facial Hair Close and clean shaven or trimmed and groomed

Hair line at back Shaved or trimmed

Nose and ear hair Cut or trimmed

Undershirt

Gives the polished appearance, absorbs sweat and smell; keep you cool in the summer and warm in the winter

Shirt Cleaned and pressed (treated collar if necessary); not too tight

Tie Falls between the middle of the belt buckle to the end of the buckle

Belt Polish if marked for movement, match shoes

Suspenders

If worn should not put on with a belt (one or the other)

Slacks Pressed

Jacket Arm length: to wrist joint and for length drop arms naturally, curl fingers up to palm, jacket should fall between base of palm and fingers

Socks

Not white, color should match shoes or slacks and be long enough so that when seated no skin is showing Shoes Polished; matches belt, free from dirt Cologne Only a small amount

Fingernails

Short (all fingers and both thumbs), manicured and clean Jewelry Wedding or school ring on ring finger and a watch Tats and Piercings As much as possible, keep tattoos and pierced body parts out of sight for the interview.

EXAMPLES OF PROPER ATTIRE

Why Dressing for Success Works

WSJ

RESPONSE

REDUCE STRESS

Good vibes. Good mind. Good life. Reducing stress is one of the best ways to have better work/life balance. Habits of happy people are: they don’t show off, talk less, learn daily, help and/or care for others, laugh more, ignore nonsense, do not feel entitled, eat healthy, remain positive.

In contrast, society tells us: To get the latest phone or gadget. Buy a fancy vehicle. Max out our credit in house and school debt, expensive life events (big weddings, globe travelling). What is actually cool: No debt. Any car without a car payment. No limit on your earning, shop local, shop small, travel America. Build on something you can pass down to your family. Being better than you were yesterday.

Here are some simple ways to help clear your path of obstacles hindering your work/life balance to increase the quality of your life and free time.

1. Plan ahead. Lean to plan because disorganization creates undue stress. Plan the work then work the plan. Sometimes it best to set the due date and work backwards. Set up check points and progress checks along the way.

2. Play. Once the interview is over take the time to do something you enjoy. Perhaps go out with friends, workout, read, or bike ride. And, of course, it does not matter if it is an interview. Reward yourself when you achieve successes.

3. Be Better. Discuss the interview with the one or two people that you trust just don’t dwell on the interview. Try not to replay the interview in your head. Either you get the job or you do not. It is not the end of the world. If you did not get the job you may consider calling the interviewer and ask how can you improve your interviewing skills so that you will be more favorable next time. If you did get the job celebrate!

4. Be Positive. Avoid criticizing other. Learn to praise the things you like in others. Focus on the good qualities of those around you and you will in time see the same qualities in yourself and together you and those you associate with will see how your best attributes shine through.

5. Tolerate and Forgive. Frustration and anger breeds in all of us from time to time but it is imperative to find ways to let go and be positive in your career search, in your play time, and at home. It is best to try to attempt to understand another’s feeling so you be more accepting. Plus, your lingering frustrations and anger often times is quite noticeable in body language, mannerisms, and voice inflections. A stranger and potential employer can pick up on these clues without you realizing it.

“We first make our habits, and then our habits make us.” John Dryden

6. Exercise. Exercise should be fun. Find something that you like to do and try it. Exercise helps the body to work and get tired. And as much as you have to do to think and work, physical activity helps to balance your mind and body getting tired at the same time. Check with your physician before beginning any exercise program.

7. Talk out troubles. Find a friend, member of your faith, counselor, or someone you can be open with to express what is on your mind. Bottling up your troubles, fears, and problems tends to make you stressful and tense. However, talking out your problems will help you find solutions, additional help, or even help you cope better with what you are going through.

8. Change your thinking. Of course, this is probably the most difficult, yet how we feel deep inside, emotionally often depends on our philosophy of life. Sometimes, it is best to try to see we living a simple life rather than some real fast paced life just because it looks calmer. When we believe that we could be happy with what is simple and then try to make the current situation emulate the simplest ideals of living then we have reduced some stress.

9. Be happy. Find something that makes you happy. Mediation and progressive relaxation can be learned to help you find ways to reduce stress. Medication can be performed by licensed counselors. Find activities you enjoy and give you a vacation from everything else.

10. Be Drug Free. In short chasing drugs means you are not chasing your dreams or hunting for a career. Drug use impairs your decision making abilities and costs money. At some point you must decide which is more important to you. Also, a potential employer can demand on site drug screening shortly after the hiring process.

11. Be Realistic. Set achievable goals for yourself to avoid the frustrations of setting unreasonable and perfectionist goals. Perfection can breed a sense of failure or inadequacy when we don’t perform well. Mini goals help manage long term goals.

12. Avoid Unnecessary Competition. Life is complicated enough and there are already too many competitive life situations that cannot be avoided. Too much concern with winning creates excessive tension and anxiety and overall this makes us unnecessarily aggressive.

13. Separate Work Life from Personal Life. At some point you have to turn one off and turn one on. As you manage your time, plan your day, become more organized it will be easier to leave work at work and enjoy home when you are home.

14. Say “No.” Take time to reflect on what you need to get done and say “no” to things you don’t. For example, is someone else giving you their burdens and responsibilities because they know you will get it done? Are you taking on tasks that do not help you achieve your goals? Do you spend your spare time doing things others can do or help you? Are you moving things from one pile to another instead of letting go? Take an inventory, let go and say no. You deserve to take care of yourself to help you achieve your goals.

15. Live simple. Less is more. Physical clutter is mindful clutter. If possible, spend time clearing off counter tops, putting away things not in use, organize and get rid of what is not useful or beautiful to you. If it is broken, has missing parts, or cannot be repaired consider letting it go. Clean as you go. This creates a great habit for home that transfer well in the work place.

16. Clean up yours messes. Is there something holding you back preventing you from moving forward? Take the necessary steps to be aware of those messes and what will it take to clear up the baggage that continues to bring you down. Ask for help if you need guidance.

From the list above write down 1 2 tasks you can work on to help you immediately reduce stress in your life.

Remember this. Grapes are crushed to make wine. Diamonds form under pressure. Olives are pressed to release oil. Seeds grow when buried in darkness. Whenever you feel crushed, under pressure, pressed or buried in darkness you are in a powerful place of transformation. Keep going. Elon Musk

How to succeed in life Act Fearlessly Behave Decently Breathe Deeply Dress Smartly Earn Honestly Eat Sensibly Save Regularly Sleep Sufficiently Spend Intelligently Talk Softly Think Creatively Work Patiently

YOUR SMART MONEY MOVES

Financial Literacy is one of the most important steps to make smart life decisions regarding work, taking care of yourself and others. Most Americans live month to month and have no savings or able to handle a $300 emergency issue. With small steps you can change your circumstances. Make and follow a budget that is easy to use can help work your way out of debt (if there is any), create steps to financial freedom and help you ask for higher wages. It also ensures that you will have enough money for the things that you love to do.

Here are some important tips to consider when building your work/life balance.

1. Pay yourself something first, even if it $5 and put into a savings account

2. Cash is king. You don’t have to make it if you don’t spend it! Make good spending habits.

3. Know how every dollar is spent. Understand how much money you will bring home each pay period and the bills you are currently responsible for, and the due date for each bill. Make it a habit to pay bills on time to avoid additional fees, penalties and heartache.

4. Understand small print and interest rates. Before you take out a loan, from a bank or as payday loan, understand how interest rates and minimum payments effect the final payoff. Borrowing money costs money.

Why You Show NEVER EVER GET Payday loans By Adult Financial Skills (12:33) https://www.youtube.com/watch?v=UjDTffU34gM

5. Sometimes jobs have hidden costs Such as a monthly or daily parking fee, additional gas and wear and tear on your car when you have to use your vehicle on the job.

6. Sometimes jobs cost time Such as having to get to a bus stop earlier and make additional connections to and from work.

7. Income greater than expenses. Your income needs to be greater than your expenses Determine any expenses you can cut to save money, reduce expenses, pay yourself. Don’t be afraid to live below your means for a while to help save money for your future!

Six Rules to make it life:

1. Know that your only competition is who you were yesterday.

Earn, save, and invest before you spend.

3. Avoid negative people, life is too short.

If you do not go after what you want, you will never get it.

5. See failure as a beginning, not an end.

Our habits decide our future.

“Surround yourself with only people who are going to lift you higher.” Oprah Winfrey

CONSUMER HEALTH (by Center for Financial Services Innovation)

More than half of the U.S. population is struggling financially.

o 57% struggle (138M)

o This means they are either coping or in vulnerable financial health segments.

o They are NOT stable, focused or thriving and lack a financial cushion.

Consumer’s behaviors and attitudes within the segments are consistent across the core

o Managing day to day financial life is connected to building a financial cushion.

o Those with a planned saving habit are four (4) times likely to be financially healthy.

GREEN LIGHT: Financially Health People 27.1% of population

o 12.2% are thriving, highest mean income, most saving, lowest non mortgage debt

o 14.9% are focused, have a second highest mean income, sizeable savings and moderate debt

o 16.4% are stable, having third highest mean income, sizeable savings and manageable debt.

YELLOW LIGHT: Financially Coping People 28.2% of population

o 16.1% are striving, have moderate incomes, irregular expenses, struggle with day to day finances, have less of a financial cushion for an emergency and cannot take advantage of financial opportunities

o 12.1% are tenuous, have moderate incomes, do NOT plan for large, irregular expense and have low rates of budgeting and planned savings

RED LIGHT: Financially Vulnerable People 28.3% of the population

o 15% are unengaged, second lowest income and saving, low debt and most at risk

Most between ages 18 25YO

Highest concentration of full time college students

o 12.4 are at risk, could only make ends meet for 1 week if they were to experience a sudden drop in income and twice as likely to juggle bills, have the lowest income, lowest savings, and the highest debt

Most are middle aged, with children in household

primary financial decision maker

10 HABITS OF FINANCIALLY STABLE PEOPLE (by Casey Imafidon)

“Living financially free let’s people learn to live below their means, keep debt to a minimum, and allows for spontaneity. It takes a lot of discipline, a little patience and strong commitment to spend less than you earn.” Len Penzo

BALANCED AND HEALTH LIFESTYLE (by BVG Janaka Das)

Healthy and balanced lifestyle includes physically, mentally, professionally and socially. Healthy living is taking responsibility and making smart choices for today and for the future. Eating right, getting physically fit, having emotional and spiritual wellness and taking preventive steps.

WHAT MAKES CREDIT GOOD OR BAD

your bills on time will increase your credit score.

off debt and don’t take on new debt.

the amount of loans and credit cards

have may increase your credit score.

the amount you owe on each line of credit will increase your credit score

bankruptcy, been sued or arrested will hurt your credit score.

information on your credit report can stay for 7 years; bankruptcy up to 10 years

Identity theft.

on your credit report and failing to take action.

FREE CREDIT REPORT

You are entitled to one free credit report every 12 months or when a company takes a negative action against you because of something on your credit report. To learn more about your rights visit: https://www.consumer.ftc.gov/articles/0155 free credit reports. You must ask within 60 days. Several companies provide free credit report:

AnnualCreditReport.com 1.877.322.8228

Experian.com; 888.397.3742

Transunion.com; 800.916.8800

Equifax.com; 800.685.1111 (2020 26 everyone in US can get six (6) free credit reports/year

MORE REPORTING ENTITIES COLLECTING PERSONAL DATA REQUEST SECURITY FREEZE

CoreLogic Credco, PO Box 509124, San Diego, CA 92150 | 877.532.8778

Innovis Consumer Assistance, POBox 1689, Pittsburgh, PA 15230 1689 |800.540.2505

LexisNexis Risk Solutions, Consumer Center, POB 105108, Atlanta, GA 30348 | 888.497.0011

SageStream LLC, PO Box 503793, San Diego, CA 92150 | 888.395.0277

IDENTITY THEFT

Identify theft is the new #1 way to ruin someone, often times without knowing it. You must report it and track it in order to protect yourself. Here is the website to learn more: https://identitytheft.gov/. Ultimately, only you are responsible to report it, create a recovery plan and put your plan into action.

MISTAKE ON YOUR CREDIT REPORT

You have a right to dispute mistakes or outdates items on your credit report for free. Again, you have to take charge. All credit bureaus and the business the provided the information about you to a credit bureau are responsible for correcting inaccurate or incomplete information. You should review your report to make sure it is accurate, complete, and up to date. This may be especially true if you are making a major purchase such as buying a car or insurance, a house or applying for a job. Should you find a mistake on y our credit report you

need to dispute it in writing. See sample letter. Send letter certified return receipt requested and keep complete copies for yourself. Credit bureaus have 30 days to investigate and respond to you with results.

UNDERSTANDING FICO SCORES

MEAURING YOUR FICO SCORE FACTORS Experian.com and DeerEmployees.org INFLUENCE Percentage FACTORS HOW & WHAT

Most Influential 35% Payment History Frequency of paying on time. Are you late?

Highly Influential 30% Amount of Debt How much you owe? Vs how much credit are you NOT using?

Moderately Influential 15% Credit History Length How long have you been using credit?

Less Influential 10% New Credit How much available credit is new?

Less Influential 10% Credit Mix Types bankcard, auto, mortgage, loans, furniture, payday, etc.

FICO SCORE AND INDICATORS 4 LEVELS

EXCELLENT AVERAGE GOOD BAD

800+ 799 740 739 670 669 580 579 or less

Exceptional borrower Very good borrower Scores in this range is the average US range and usually considered good.

Some lenders will approve borrowers in this range

FICO SCORES AND APPROVALS RobertMorse.com 5 LEVELS

Poor borrower

EXCELLENT VERY GOOD GOOD AVERAGE BELOW AVERAGE

833+ 726 832 622 725 510 621 Below 509

Easy approval and more options

Most lenders will be happy to offer you a home loan

You have a good change to be approved for a home loan

Lenders will usually evaluate your income and other factors

Interests rates are usually very high for all credit.

ACTIONS BY YOU, BUREAU & BUSINESSES

30 days

the business

FIND AN ERROR

each bureau to provide your written statement to anyone who got a copy of your report in the recent past (this may be a fee but well worth it)

results back to you

mark item in dispute on all bureau reports (you must tell them)

notice of the name, address, phone of business that

the information.

3 bureaus must correct the error

you the results in writing

you with a free copy of your report

Once the information is changed or deleted the credit bureau cannot put the disputed information back in your file unless the business certifies it is accurate and complete.

Bureau must send you notice of the business contact info

correction notices to anyone who got your report in the past 6 months (if you ask)

correction report to anyone who got your report during the past 2 years for employment purposes (if you ask)

investigate

all the relevant information

Report results back to credit bureau.

Business has to notify all 3 credit bureaus to correct error.

Notify you of the changes

give your resent statement to anyone who got a copy of your report in the past 6 months. (may come with a fee)

SAMPLE LETTER #1 FOR REQUESTING REMOVAL OF ITEMS FROM CREDIT REPORT

Your Name

| City, State Zip

Credit Bureau Address City, ST Zip

Account #: Name:

Whom It May Concern:

I have read my credit report provided by you and cannot seem to make sense of this data you report. I need your help and would appreciate expedited investigation on this. A collection is late by default and therefore cannot report a late payment. Remove account for violation.

Account Name: First Last

Account Number: 2022 8675 3099 9007

me an updated credit report

Last

Last

changes

SAMPLE LETTER #2 FOR DISPUTING ERRORS ON YOUR CREDIT REPORT

Your Name

Address | City, State Zip

Date

COMPLAINT DEPARTMENT

Company Name Street Address

City, State, Zip

Hello Complaint Department:

Please be advised I am writing to dispute the following information in my file and on my credit report. The disputed item is:___________________________________________. I am attaching a copy of the report with this letter.

This item disputed is: Name of Source: (Credit Card Company / Tax Court / Identity / Credit Account Name Account Number: Amount: $ _______________

This item is inaccurate/incomplete because _____________________________________. I am requesting the item be removed [or another specific change] to correct the information. Enclosed are copies of supporting documents including signed copies of the contract, payment records/court documents supporting my position.

Please investigate this matter and remove the disputed item as soon as possible.

Sincerely, First Last

First Last Attachments: (list copies of what you are attaching)

SAMPLE LETTER #3 FOR DISPUTING ERRORS ON YOUR CREDIT REPORT WITH BUSINESSES

Your Name

Address | City, State Zip

Date

COMPLAINT DEPARTMENT

Company Name Street Address

City, State, Zip

Please be advised I am disputing the following information your company provided to the credit bureaus.

This item disputed is:

Name of Source: (Credit Card Company / Tax Court / Identity / Credit Account Name Account Number: Amount: $ _______________

This item is inaccurate/incomplete because _____________________________________. I am requesting the item be removed [or another specific change] to correct the information. Enclosed are copies of supporting documents including signed copies of the contract, payment records/court documents supporting my position.

Sincerely, First Last First Last

Attachments: (list copies of what you are attaching)

SAMPLE LETTER #4 FOR DISPUTING ERRORS ON YOUR CREDIT REPORT WITH BUSINESSES

Your Name

Address | City, State Zip

Date

COMPLAINT DEPARTMENT

Company Name

Street Address

City, State, Zip

Re: Request to Merge Inquiry with Account

VIA: CCCR

Dear Sir or Madam:

I recently receive my credit report and located problems of inaccurate reporting. A copy of the credit report is attached with the item numbers marked.

The presence of the inquires as entries separate from the resulting accounts inaccurately duplicate information. The inquiries reflect and incomplete and inaccurate processing of information in my file. The inquiry entries should be removed, or at least merged in the accounts to which they belong.

Under the provisions of the Fair Credit Reporting Act 15 USC Section 1681i, please reinvestigate and delete these disputed items. Send me names and addresses of person contacted. Thirty (30) days from receipt of this letter is the length of time you are allowed.

Under 15 USC s1681i (5) (A) to complete these actions unless you notify me otherwise. It should be understood that failure to verify within this time constitutes non verification, and the items must be promptly deleted according to Section 1681i(a).

Also pursuant to 15 USC section 1681i(d) of the Fair Credit Reporting Act, please notify me when the items have been deleted. Send an updated copy of my credit report to the below address. According to 15 USC section 1681j, there is not charge for the notification of changes on my credit report.

Sincerely,

First Last First Last Social Security

SAMPLE LETTER #5 FOR REQUESTING RELIEF AND GRACE

Your Name

Address | City, State Zip

Date

CUSTOMER SERVICE

Company Name Street Address

City, State, Zip

TO Whom It May Concern:

I want to explain the past due payments on my student loan account #1234564321 at Local University.

During the summer of 1996, I was moving from Atlanta GA back to my hometown of San Antonio, TX to start a new job. There was a mix up with my address change and I was very busy in my job being settled. I did not pay attention that I did not pay my student loan, and due to my address change mix up, I did not receive a late payment notice,

Once I got my mail straightened out and began receiving my mail, I was three months behind. Because I used any saving for the move, I have not been able to catch up for another 2 months.

I have had this moan for 8 years and have not missed a payment since this happened. My other bills have been paid on time. I want my application to be approved so I can own a home. I know that I can make the payments and will be conscientious about making the payments in the future.

If you have any questions, please call me at 210 555 1234.

Sincerely, First Last First Last

SAMPLE LETTER #6 FOR REQUESTING SETTLEMENT PAYMENT OFFER

Your Name

Address | City, State Zip

Date

Collection Specialist Company Address

City, ST ZIP

Re: Account Number

Dear Collection Specialist:

I am writing this letter in response to your recent correspondence related to the account number referenced above. I am considering the possibility of settling this debt.

I accept no responsibility for ownership of this debt. However, I am willing to compromise. I can offer a significant settlement amount in exchange for the following:

1. You agree, in writing, to designate the account as “payment in full” once you are in receipt of the agreed upon payment amount. The account will not be designated as “paid collection” or “settled account.”

2. You agree, in writing, to remove completely any and all references to this account from any and all credit bureaus to which you report within 15 days from receipt of payment.

I am willing to pay $XXXXXX of the full balance owed/$XXXX as settlement for this debt in exchange for your agreement to designate this debt as payment in full and remove all information regarding this debt from all credit reporting agencies to which you report within fifteen calendar days of receipt of payment.

When I am in receipt of assigned agreement with the aforementioned terms from an authorized representative on your company letterhead, I will pay $XXXX via cashier’s check/wire transfer/money order.

If I do not receive your response to this officer within fifteen calendar days, I will rescind this offer and follow up with a method of verification letter. Please forward your agreement to the address listed above at your earliest convenience, as I look forward to resolving this matter quickly.

Sincerely, First Last

SAMPLE LETTER #7 FOR REQUESTING MERGE AND CORRECT INACCURACIES

Your Name

Address | City, State Zip

Date

Collection Specialist Company Address

City, ST ZIP

Re: Request to Merge Inquiry with Account

VIA: CCCR

Dear Sir or Madam:

I recently receive my credit report and located problems of inaccurate reporting. A copy of the credit report is attached, with the item numbers marked.

The presence of the inquires as entries separate from the resulting accounts inaccurately duplicate information. The inquiries reflect and incomplete and inaccurate processing of information in my file. The inquiry entries should be removed, or at least merged in the accounts to which they belong.

Under the provisions of the Fair Credit Reporting Act 15 USC Section 1681i, please reinvestigate and delete these disputed items. Send me names and addresses of person contacted. Thirty (30) days from receive of this letter is the length of time you are allowed. Under 15 USC s1681i(5)(A) to complete these actions unless you notify me otherwise. It should be understood that failure to reverify within this time constitutes non verification, and the items must be promptly deleted according to Section 1681i(a).

Also pursuant to 15 USC section 1681i(d) of the Fair Credit Reporting Act, please notify me when the items have been deleted. Send an updated copy of my credit report to the below address. According to 15 USC section 1681j, there is not charge for the notification of changes on my credit report.

Sincerely, First Last Social Security

WHAT IS YOUR TAKE HOME INCOME

SPECIAL NOTE: The following items in the finance section are available to you in excel so you can type in dollars and have the calculations performed for you. We can email those to you. The more you know about how money can work in your favor, the freer you will feel.

SNAPHOW OF YOUR ESTIMATED MONTHLY TAKEHOME BASED ON HOURLY RATES

HOW TO SAVE $340 IN A YEAR

yourself positive affirmations

By Chris

HOW TO SAVE ON GROCERIES

TIME MANAGEMENT

Managing your time by the week can help you save time and make you efficient. Block class, appointments, travel, work, sleep, and study. Find time each week to celebrate your accomplishments. Ask an advisor for additional copies.

S M T W R F S

7AM

8AM 9AM 10AM 11AM NOON

1PM 2PM 3PM 4PM 5PM

6PM

7PM

8PM 9PM

USE STANDARD EDITING MARKS

REFERENCES

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2. (By Alison Doyle, August 16, 2019)

3. Buswell, Gary. (2020). https://toggl.com/blog/100 soft skills questions to help you hire top talent. Online on March 6, 2020

4. Cuddy, Amy (2012). Your body language may shape who you are. https://www.youtube.com/watch?v=Ks _Mh1QhMc (May 13, 2020).

5. DeBell, Camille. (1995). Classnotes. Texas Tech University, Lubbock, Texas.

6. Dedhia, Prashant (2017). https://www.linkedin.com/pulse/best answer sell me pen i have ever seen prashant dedhia/ (May 13, 2020).

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9. Verschelden, Cia. (2003). Original source is unknown. This information was original posted on the Office of Assessment web site ( www.k state.edu/assessment ) in the summer of 2003; https://www.potsdam.edu/sites/default/files/documents/offices/ie/assessment/Action Verb List For Writing Student Outcomes.pdf

10. Englert, Anne. (1999). Protocol Shorts. San Antonio, TX: Handout.

11. Falcone, Paul. (1997). 96 Great Interview Questions to ask before you hire. American Management Association.

12. Figler, Howard. (1988), The Complete Job Search Handbook: Revised and Expanded: All the skills you need to get any job and have a good time doing it.

13. Hart, Meridith (March 2020). Tips for a Successful Video Conference. https://www.owllabs.com/blog/video conferencing etiquette (May 13, 2020)

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15. Hogan, Chris. (2019). Get Education, encourages, and empowered to become an everyday millionaire. https://www.youtube.com/watch?v=Imgfw tkVNE (May 11, 2020)

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17. https://www.americasjobexchange.com/career advice/traits that bosses love

18. https://www.americasjobexchange.com/career advice/what employers want

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https://www.computerworld.com/article/3250684/10 tips to set up your home office for videoconferencing.html (May 13, 2020).

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38. Smith, Ray (2016). Why dressing for success works. www.youtube.com/watch?v=lhqygUcyszY (August 3, 2020).

39. Skillings, Pamela. (2018). How to Answer: What is Your Greatest Weakness. The Big Interview. https://www.youtube.com/watch?v=ubE405nVkZg (May 11, 2020

40. Top 10 Employability Skills. No Author. https://www.stem.org.uk/system/files/elibrary resources/2017/10/employability%20skills%20support.pdf (January 5, 2021)

41. Tracy, Brian (2017). The Importance of a Personal Brands. https://www.youtube.com/watch?v=s3B7OeEHGRo (May 11, 2020)

42. Work It Daily (2018). #1 Thing Recruiters HATE Seeing in Video Interviews. https://www.youtube.com/watch?v=TL3yi3e9nkI (May 13, 2020).

43. Work It Daily (2018). How To Prepare For Video Interviews. https://www.youtube.com/watch?v=aevCwBCYWtY (May 13, 2020)

44. Yate, Martin John. (1988). Hiring the Best. Bob Adams, Inc. To be used for educational purposes only.

45. Zaayer Kaufman, Caroline (2020). 10 Ways to recover from a job interview stumble: When you say the absolute wrong thing during a job interview, these comebacks can help put you back on track. Monster.com (Retrieved December 2, 2020)

46. Zoller, Kim (1999). The Business of Etiquette and Protocol as prepared for the Texas Apartment Association. Dallas, TX: Image Dynamics.

47. https://smallbusiness.chron.com/10 basics business etiquette 2925.html

48. https://toggl.com/business etiquette rules/

SAMPLE RESUMES

Resume prepared

Slothower

ABOUT THE WRITER

Meet Anne Englert Anne is a two time graduate of Texas Tech University having a Bachelor’ s in General Studies and Master’s in Education She has completed all course work for a PhD in Educational Leadership and Policy Studies from UTSA.

Anne operated a successful shoebox company called Anne’s Place from 1992 1997 in Lubbock and now runs several boutique companies including Englert & Co, Hello Anne, and Texas True Tax. She has had other jobs too: Food and beverage server, booze cart driver, tarred roofs, some welding, and working as a hired hand in the oil field to make money for college.

During undergraduate and graduate years, Anne worked as a legal assistant for an IP firm in Lubbock before heading to San Antonio where she worked 21 years at UTSA. During her first 10 years she worked in Student Affairs helping students grow their leadership capacity and the last 11 years served as a Director of Alumni Relations connecting students with alumni and alumni to the university through a variety of avenues including fundraising, friend raising, tailgates, galas, and the UTSA Ring. Which, by the way, she successfully convinced the Daughters of the Alamo and the General Land Office to allow all UTSA rings to spend the night in the Alamo before each ceremony.

Eventually Anne found her way to helping students once again, this time at Restore Education as a Career Advisor

Today, Anne presents career workshops, works alongside students and clients to build resumes and cover letters, assists students in launching job searches and developing interviewing skills, and helps land the ideal positions at some of the best companies in San Antonio and Bexar County.

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