Dunn & Haimann's Healthcare Management, 10e Dunn Test bank
1. Management is the function of getting things done through and with people. In doing so, it requires which of the following?
a. An individual with excellent technical skills but not managerial skills
*b. Establishing an environment whereby the workers are able to satisfy their work-related needs
c. A centralized work setting to permit monitoring of all employees
d. A well thought-out plan regardless of whether the resources have been effectively organized
2. The managerial functions are
a. planning, organizing, staffing, influencing, and conversing.
b. planning, orchestrating, hiring, motivating, and controlling.
c. positioning, organizing, staffing, influencing, and conversing.
*d. planning, organizing, staffing, influencing, and controlling.
3. Healthcare organizations often promote from within. Although this is a good practice because it recognizes individuals who are good performers, individuals sometimes may be promoted to managerial positions for which they are not prepared.
*a. True
b. False
4. Healthcare is highly dynamic and requires managers who are flexible and energetic and who strive for high quality. The environmental conditions causing change in the healthcare industry include which of the following?
a. Governmental regulations
b. Consumer demand for conveniently located healthcare services
c. Advances in technology
*d. All of the above
5. One of management’s challenges includes supervising team members who may be working in different locations. Which of the following is an example of this condition?
a. Employees who work on different shifts in the same facility as the manager
*b. Employees who work at home and use the Internet to access the hospital’s information system
c. Clinicians working from the hospital but providing services to patients in rural communities through the use of telemedicine
d. None of the above
6. When a supervisor conveys messages to and from his/her boss and to and from his/her team members, which of the following may occur?
*a. The supervisor may filter some information before transferring it to the boss or to the team members.
b. The supervisor may ask team members to put submit their comments directly in writing to human resources.
c. The supervisor may ask the boss to write a memorandum that can be shared with the team members.
d. None of the above.
7. Mintzberg identified managerial roles. Which of the following is not a role defined by Mintzberg?
a. Informational
b. Disturbance handler
*c. Simulator
d. Negotiator
8. A interpersonal role ensures that information is received and processed.
a. True
*b. False
9. The decisional role makes use of information and supports decisions pertinent to the negotiator and allocator roles.
*a. True
b. False
10. Supervisors working in healthcare have difficult jobs because
a. their actions may be directed by the administrator and medical staff members.
b. the services provided by their departments affect patients and the quality of care.
c. their decisions affect the people working in their team.
*d. All of the above
11. Katz determined that a supervisor must have three essential skills:
a. Human relations, competitive, and technical skills
b. Human resources, conceptual, and tactical skills
*c. Human relations, conceptual, and technical skills
d. Human psychology, coordination, and technical skills
12. Which skill did Longest add to Katz’s foundational skills?
a. Coordination
*b. Political
c. Creative
d. Visionary
13. Trends affecting healthcare managers in this ever-changing industry include which of the following?
a. Excessive reimbursement from commercial payers
*b. Business intelligence
c. Increase in acute conditions
d. All of the above
14. As people ascend the career ladder in the organization, they are likely to
*a. use their technical skills less and their managerial skills more.
b. use their managerial and technical skills equally.
c. plan less and do more.
d. be more interested in getting the job done rather than directing the efforts of their subordinates.
15. Unions and unionization efforts prevent employees (e.g., nurses) from being replaced by nurse extenders.
a. True
*b. False
16. Supervisors must pay attention to the time employees spend on cell phones and the Internet for personal use during work hours because of
a. patient privacy and organization security issues.
b. coworkers’ privacy issues.
c. interference with achieving the work effort.
*d. All of the above
17. The managerial function that uses information, defines goals, and establishes targets for the organization’s future is known as
a. organizing.
b. controlling.
c. staffing.
*d. planning.
18. The managerial function that monitors whether goals have been achieved in accordance with the expectation is known as
a. organizing.
b. influencing.
*c. controlling.
d. planning.
19. Designing a structural framework or organizing resources requires one to consider which of the following?
a. Span of management
b. Authority relationships
c. Departmentalization
*d. All of the above
20. Specialization is a technique used to divide activities and people according to the needs of an organization’s customers.
a. True
21. Unity of command is a concept stating that each individual should have one person to report to for any single activity.
*a. True
b. False
22. Influencing involves
a. issuing directives.
b. implementing practices to help members of the organization work together.
c. motivating subordinates.
*d. All of the above
23. A manager cannot be a manager without
a. responsibility.
b. adequate resources.
*c. authority.
d. None of the above limit a manager from being a manager.
24. A challenge for managers will be to recruit, train and adequately supervise new staff until they gain the skills of the seasoned “baby boomer” staff they replace.
*a. True
b. False