

TROUBLESHOOTIN G BANK FEEDS
NOT WORKING IN QUICKEN
Transactions are not downloading or updating correctly in Quicken



COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
1. Check Quicken Service Status
• Start by verifying the Quicken Service Status to ensure that there are no widespread issues affecting bank feeds.
2. Update Quicken:
Ensure that you are using the latest version of Quicken, as older versions may have compatibility issues with bank feeds.


COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
3. Refresh Account Information:
Attempt to refresh the account information by updating the affected accounts. Go to each account, click on the gear icon, and select "Update Now" to refresh.
4. Review Account Settings:
Double-check the account settings to ensure that they are configured correctly. Verify that each account is connected to the correct financial institution and that the login credentials are accurate.


COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
5. Reconnect accounts
Try disconnecting and then reconnecting the affected accounts in Quicken. This can sometimes resolve connection issues and restore the flow of transactions.
6. Clear Temporary Internet Files
Clear the temporary internet files and cache in Quicken to eliminate any potential data conflicts. Go to Edit > Preferences
> Quicken ID & Cloud Accounts, then click "Sign in as a different user" and follow the prompts.


COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
7. Review bank fee setup
Review the setup of your bank feeds to ensure that they are configured correctly. Make sure that the correct accounts are selected for download and that any required authentication methods are set up properly.
8. Check Firewall/Antivirus
Settings
Ensure that your firewall or antivirus software is not blocking Quicken's access to the internet. Add Quicken to the list of allowed programs in your firewall settings if necessary.


COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
9. Reinstall Quicken
If all else fails, consider reinstalling Quicken to fix any potential software issues. Uninstall Quicken from your computer, download the latest version from the Quicken website, and reinstall it.
10. Contact Quicken Support:
If you've exhausted all troubleshooting steps and the issue persists, contact Quicken Support for further assistance. They can provide personalized support and help you resolve any underlying issues.


COMPREHENSIVE GUIDE TO TROUBLESHOOTING AND RESOLVING THIS PROBLEM
9. Reinstall Quicken
If all else fails, consider reinstalling Quicken to fix any potential software issues. Uninstall Quicken from your computer, download the latest version from the Quicken website, and reinstall it.
10. Contact Quicken Support:
If you've exhausted all troubleshooting steps and the issue persists, contact Quicken Support for further assistance. They can provide personalized support and help you resolve any underlying issues.

