Complaints, Concerns, and Questions You have the right to: • Tell hospital personnel about your concerns, complaints, or dissatisfaction regarding your care without any chance of not receiving care in the future. • Expect a response to your complaint from the hospital. Complaints may be in writing or made face-to-face. The hospital has an obligation to respond to these complaints. To register your concerns with the hospital, please contact: Patient Relations Department Temple University Hospital 3401 North Broad Street Philadelphia, PA 19140 215-707-3320 • The Pennsylvania Department of Health is also available to assist you with any question or concerns and can be reached by calling or writing: Acute and Ambulatory Care Services Pennsylvania Department of Health PO Box 90 Harrisburg PA 17108-0090 800-254-5164 You may also contact The Joint Commission at: The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 800-994-6610 You may also contact the Office for Civil Rights at: U. S. Department of Health & Human Services 150 S. Independence Mall West, Suite 372 Philadelphia, PA 19106 215-861-4441 • You can call your insurance company. Medicare patients should contact Quality Insights of Pennsylvania at 1-800-322-1914.
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