Total Eco Management Limited (TEM) Sustainability Report 2014 to 2015 – Zane Net Positive G4-28: 1st July 2014 to 30th June 2015
GRI ‘in accordance Option Core’ Report ‘My God, my all, because we are all connected’
Total eco Management Ltd.
Report and Content Index produced by SRT reporting Software courtesy of TEM
Sustainability Consulting & Reporting, GRI Certified Training
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Contents About the Report and Boundary & Feedback Statement from the Managing Director Strategy and Analysis G4-1: Statement from the most senior decision-maker of the organisation Introduction and Performance Highlights Material Aspects Matrix Identified Material Aspects and Boundaries G4-17: Entities of the Organisation included in the report G4-18: Defining Boundaries via Report Content G4-19: List of Material Aspects G4-20: Is the material aspect within the organisation G4-21: Report the material aspect outside the organisation G4-22: Reason and Effects of Restatements G4-23: Significant scope or boundary changes Stakeholder Engagement G4.24: List Stakeholder Groups engaged Stakeholder Engagement – identification and prioritisation Stakeholder Engagement G4-25: Process of identifying stakeholders G4-26: Approach and timing of stakeholder engagement G4-27: Topics and concerns raised by which Stakeholders General Standard Disclosures Organisational Profile G4-4: Report the primary brands, products, and services. G4-5: Report the location of the organization’s headquarters. G4-6: Countries worked in G4-7: Report the nature of ownership and legal form. G4-8: Market/s Served G4-9: Organisational scale G4-10: Employment details and where (UNGC). G4-11: Employment with collective bargaining agreements (UNGC and OECD). G4-12: Describe the organisations Supply Chain G4-13: Significant changes in the organisation operations G4-14: Reporting precautionary approaches G4-15: Charters endorsed by the organisation G4-16: Memberships of industry advocacy organisations Report Profile G4-28: Reporting period G4-29: Most recent previous report G4-30: Report cycle G4-31: Contact for feedback Governance GOVERNANCE STRUCTURE AND COMPOSITION G4-34: Governance structure and composition of committees Ethics and Integrity G4-56: Organisations Code of Conduct or similar
Total eco Management ltd Sustainability Report 2015
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Specific Standard Disclosures Economic ECONOMIC PERFORMANCE Disclosure of Management Approach G4-DMA G4-EC1: Direct economic value generated and distributed INDIRECT ECONOMIC IMPACTS Disclosure of Management Approach G4-DMA G4-EC7: Development and impact of infrastructure investments and services supported Environmental MATERIALS Disclosure of Management Approach G4-DMA G4-EN1: Materials used by weight or volume G4-EN2: Percentage of materials used that are recycled input materials ENERGY Disclosure of Management Approach G4-DMA G4-EN3: Energy consumption within the organisation WATER Disclosure of Management Approach G4-DMA G4-EN8: Total water withdrawal by source EMISSIONS Disclosure of Management Approach G4-DMA G4-EN16: Energy Indirect greenhouse gas (GHG) Scope 2 G4-EN17: Other Indirect Greenhouse gas (GHG) emissions (Scope 3) Social - Labour Practices and Decent Work TRAINING AND EDUCATION Disclosure of Management Approach G4-DMA G4-LA9: Average hours of training per year per employee by gender, and by employee category DIVERSITY AND EQUAL OPPORTUNITIES Disclosure of Management Approach G4-DMA G4-LA12: Composition of governance body and breakdown of employees by employee category according to gender, age group, minority group membership, and other indicators of diversity Social - Product Responsibility PRODUCT AND SERVICE LABELLING Disclosure of Management Approach G4-DMA G4-PR5: Results of surveys measuring customer satisfaction Declaration (Application Level) Financial Performance Assurance GRI Content Index
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Information on numbering: All sections in the boxes are taken directly from the original English version of the G4-0 Guidelines, which are available for free downloading in several languages at www.globalreporting.org
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Company name: Filled in by:Name: Position: Email: Phone number:
(G4-3) Total Eco Management Limited Sustainability Lead at TEM Kye Gbangbola Director and Founder kye@temltd.co.uk +44 (0) 1932 567002
Declarationeco Management Ltd. Total
We declare that this report is prepared 'In accordance' Core with the GRI Guidelines.
Sustainability Consulting & Reporting, GRI Certified Training
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About this Report This is our third Sustainability Report; it is an integrated report telling how TEM’s strategy, governance, performance and prospects lead to the creation and preservation of business value. Instead of emphasising the ‘In Accordance Core Option’ of the report, we would emphasise the substance in that; though we are not a large company, we are prepared to report openly and honestly in this our ‘anus horriblis’. Our cover is Black in Memoriam to the death and injury we have had to endure and its legacy of impact on our humanity. G4-29 The most recent previous report was 2012. On the 8th of February 2014 when much of England was engulfed by floods, a young joyful citizen, Zane Gbangbola; son of TEM’s founder, died tragically when a poisonous gas carried by the flood water infused his home; unknown to the family the floodwater had passed through landfill. The gas detected was Hydrogen Cyanide; used in WWII Concentration Camps to kill people.
Zane Our collective loss is that of a 7 year old sustainability leader. Zane went to St Georges School Weybridge one of the top 5 schools in the UK. He founded his schools Green Committee with his Head Master, he was a sustainability champion, and a model citizen. He was intelligent beyond his years. A cruel fate, that our much loved child, was taken away from his parents Nicole and Kye. The Director of TEM Kye Gbangbola was diagnosed paraplegic due to Hydrogen Cyanide Gas poisoning from the same incident. The incident spawned a national campaign for Truth, public protection and respect for life, this will be Zane's legacy, 25,000 people, and rising, have signed the petition at www.truthaboutzane.com including many celebrities that care about people and the planet. In September 2014 we fronted the UK Climate Change March in London with Vivienne Westward, Emma Thompson and Peter Gabriel, it was attended by 40,000 people. Zane’s campaign seeks public protection from those with a duty to care to the public, and the enforcement of UK and European laws to protect society from landfill, contaminated land, flooding and climate change. Join the campaign and be the voice of Zane; a child that spent his short life helping others and believed we must be custodians of the planet for future generations.
www.truthaboutzane.com
TEM may have a high influence impact on Society, but as a small organisation it has low environmental impacts on the planet. However we remain authentic in our contributions to people and planet to generate truly sustainable global economies. We don’t just talk about it we live it.
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TEM and Sustainability TEM provide Consultancy, Training and Assurance services so companies and their leaders have the capability to report well. We support businesses and their supply chains to change by understanding sustainability, building operational capacity, reducing impacts, and developing brand and reputation for long term resilience. At TEM sustainability reporting (the process) and the sustainability report (the final product) have at their core the idea that organisations measure information about their activities, past performance, sector comparison, and sustainability context. TEM consider future goals, set targets then manage and measure performance.
Our social purpose to serve society frames our key objectives to: • Support companies and individuals by sharing our award winning expertise • Seek to actively engage in the communities we serve • Foster a company culture where staff can learn, grow and take pride • Set ourselves standards of excellence through innovation and continuous improvement Our way of looking at value shapes the way we do business, every decision we make is driven by our passion for sustainability. TEM Executives appreciate activity needs to be carried out to progress the business whilst ensuring minimal detrimental impact. The future of the world relies on how organisations create and sustain value, we appreciate economics are a subset of the natural environment requiring everyone to find responsible ways forward. Although there is no legislation for a company of our size to report, we do so voluntarily. Our experience, capacity, and diversity also makes us a good supplier to those clients who value professional ability in their supply chains. Our data measurement follows the quantitative and qualitative techniques of the GRI Framework. Decision science is utilised for stakeholder engagement and materiality. TEM executive’ check all data for accuracy to assure it can be replicated; as Lead Certified Sustainability Assurance Practitioners great care is also taken over comparability and reliability. Boundary G4-20 and G4-21 provides narrative about ‘within’ and ‘outside’ boundary for all Material Aspects. Feedback We are proud to be contributors to changing management practice and we welcome your feedback on this report. Please send any ideas and feedback you might have to Kye Gbangbola at 243 Thameside, Chertsey Bridge, Laleham, Surrey, KT16 8LD or email kye@temltd.co.uk Find out more online – Our website is www.temltd.co.uk, the report can be found at www.temltd.co.uk/sustanability and the GRI Content Index at www.temltd.co.uk/sustanabilityci Global Reporting Initiative (GRI) We have used the GRI Framework and IIRC International Integrated Reporting Framework. We have self assessed our report to be GRI ‘in accordance Option Core’ and ‘in accordance with the International IR Framework’. As required by the International IR Framework the report contains a statement from TEM’s lead director, and a statement embodied in G4-34 that the report is the collective decision of TEM’s Governance Team. The report was submitted for the GRI Content Index Service, and GRI confirmed the accuracy of the GRI G4 Content Index.
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Managing Directors Statement G4-1: Statement from the most senior decision-maker of the organisation At TEM we have long recognised the mutual benefits of embracing sustainability for the environment and the communities in which we work, our stakeholders, and our own business performance. This Integrated Report reflects our magnitude of contribution and impact. Its emphasis is to only provide information that is critical to TEM and its stakeholders. TEM directors were pleased to have written the book on 'How o Produce a Sustainability Report', it reflects our ethos of making sustainability reporting easy and accessible; available to all no matter what the size of the organisation. The benefit TEM can bring to Society is showing organisations processes that bring prosperity for all within global limits. We connect business strategy to our sustainability context and report transparently. In running TEM we focus on the risks and opportunities that create, preserve or corrode value, this provides added visibility over the core issues that we invest our time and energies in. I was recently rendered Disabled as a result of the impacts of Climate Change, the GRI report on 'Disability in Sustainability Reporting' is welcomed and I look forward to contributing to its objectives. In the meantime the consequences of mobility issues has had an adverse impact, even though the quality of delivery on award winning services remain the same. For us, and for our work, it is important that we, in collaboration with our stakeholders, focus on what is material. This is key to our ability to encourage restorative economies that go beyond reduced use of scarce resources; raw materials, energy, water etc. Opportunities for TEM include a growing reputation, a well qualified and experienced team able to demonstrate ability at the leading edge of global sustainability knowledge, a contributor to national standards and forums including GRI G4 Pioneers, International Standards Organisation, and the International Integrated Reporting Committee Pilot. We have spoken at international climate change conferences, written article and blogs, and been experts on global webinars etc. To make sustainability reporting standard practice is central to our mission, to this end TEM have produced a digital platform placing our skills into software as a 21st century solution to producing gold standard Sustainability Reports. TEM places great importance on the accuracy of this report, to this end the directors have reviewed all the information included in the report and consider it to be a correct representation of TEM's performance and impacts. TEM are committed to 'sustainable consumption' of the planets resources. Managing climate change is embedded in our approach to risk management taking appropriate actions to assess probability against the severity of its impact. TEM's business model is communicate, train and support, generate income. We are a privately owned agency helping clients deliver sustainability reports. TEM provide sustainability training, assurance, and reporting consultancy services, supporting and guiding organisations with strategy, policy, stakeholder engagement, materiality, report writing and strategic analysis.
Our structure reduces our operational costs making our services more cost effective, without impairing the quality and delivery of our ideas. Embedding cultures of sustainability assist organisations to meet the government timetable which currently requires a reduction in UK carbon emissions of 80% by 2050.
Quite simply reporting is doing the right thing, we believe that its the best way of building a successful business.
Kye Gbangbola
“
The Directors that run TEM agree its corporate direction. We commend this integrated report as a concise communication of our strategy, governance, performance and prospects in our creation of value over the short, medium, and long term.
Nicole and Kye who is now paralysed, attending their son, Zane’s funeral April 2014
MBA FCIOB EurBE MIEMA CEnv CIHCM PGDCM PGCDM Dip DEA GDA LCSAP
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Introduction and Performance Highlights This report was produced by SRT; Sustainability Reporting Tool. SRT is a holistic software that automates the reporting process. Its output is a compliant G4 Sustainability Report and GRI G4 Content Index. It is a unique innovation and achievement for the sustainability reporting sector as no other reporting software platform has ever been able to achieve automated reporting. For all of its ability it is also the most affordable software on the market. SRT provides the tools for complete reporting offering business templates from producing the corporate business case for Board Approval, to templates for engaging stakeholders, materiality test, data collection and stakeholder feedback, and much more; the complete one stop package. It was developed to decouple the Growth of TEM from the use of scarce world resources and is available to any organisation that wants support to change, and report at a universally acknowledged gold standard saving years of time, effort, and cost in just arriving at a basic level of reporting. Savings range from salaries, training, to years of development costs of reinventing operational systems to prepare disciplined reports. At TEM we simply want to help organisations get the very best reward and response from the reporting process. We are passionate about what we do and simply enjoy sharing our knowledge with those that have an interest whether new or longstanding. Speak to us at anytime if you want to link us in to your networks where we can assist and support others.
Our key highlight is that we keep going, as Zane would say ‘we are on a quest to do our best’, rebuilding ourselves. We thank all those in the Environmental and sustainability community that responded to our tragedy with love, support, and care. These few words can never adequately express our depth of gratitude and appreciation. Performance highlights must be tempered in that the environmental Aspects are all improved; less waste, energy, water, and emissions have been generated but this is because trading fell when tragedy struck. The Indirect Economic front was positive but belies the difficulties of trading, perhaps the good performance here makes visible that working with TEM is not about how much money you have. What services were provided continued to generate very high satisfaction levels from our clients. SRT and our DoShort book on sustainability reporting are highlights because they are a step towards supporting any one in the world to sustainability report at minimum cost to them, and resource use to us. 'both SRT and the DoShort book are essential sustainability reporting resources for doing sustainability well.
Kye and Nicole with Dame Vivienne Westwood and Emma Thompson fronting the Climate Change March
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Identified Material Aspects and Boundaries G4-17: Entities of the Organisation included in the report Total Eco Management Ltd owned by the Directors G4-18: Defining Boundaries via Report Content At TEM the reporting principle of Sustainability Context, Stakeholder Inclusiveness, Materiality and Completeness are fundamental to our reporting, we use them in combination. Sustainability context was used to present our performance in the wider context, and to identify relevant content and aspects along with stakeholder engagement from a broad range of stakeholders using the GRI Aspect Table in the Prepare and Connect phase generating a broad range of relationships; these are counted and recorded; they show how we responded to stakeholder reasonable expectations. At TEM Materiality is determined by impacts, and measured by GRI's authoritative international standard. We are motivated by the values of our business model and mission as to what constitutes responsible behaviour. In the Define phase a narrower range of key internal and external stakeholders were engaged in deeper discussions to identify the final material Aspects and impacts using a materiality assessment that evaluated the environmental, social and economic, impacts of operations, and considered where the impacts occur (boundary). The TEM Materiality Assessment is based on factors such as expert and generally accepted recognition of material aspects, where prioritised, they were validated by the Sustainability and Executive Team before relevant indicators are monitored. At the end of the reporting period they are published and reviewed by a broad range of stakeholders. We analysed our stakeholders respective views and interests on Aspects material to TEM. And considered Aspects meeting TEMs priorities for short medium and long term vision and strategy. In an effort to focus on what matters most, a materiality threshold was set to report on topics of medium significance and above. As a result, some topics that are relevant and important to us as a reporting organisation fall below this Threshold, nonetheless they are actively managed as part of operations and will continue to be included in future materiality assessments. This report therefore includes the Aspects of, Materials, Energy, and Water, which were topics of medium influence to our stakeholders. Some stakeholders did not view these as influential topics because of TEM’s small size and relatively low environmental footprint, but some commented on the importance of reporting on them which complies with legal requirements under Companies Act 2013 Amendment and the Mandatory GHG reporting Regulations 2012 and the new EU Non Financial Reporting Directive; each have GRI as a recommended methodology. Our decision to include them is based on the broader importance of these areas for organisations regardless of size. Universally high priority Aspects include Economic Performance, Emissions, and Training. G4-19: List of Material Aspects TeM's work aims to crate and support sustainable global economies but its work is undertaken in a sustainable manner. Material Aspects are: Economic Performance (within) – G4-EC Indirect economic (within & outside) - G4-EC Emissions (within) - G4-EN Training and Education (within) - G4-LA Diversity and Equal Opportunities (within) - G4-LA Product and Service Labelling (within & outside) – G4-PR Energy (within) - G4-EN Material (within) – G4-EN Water (within) – G4-EN
1 Influence on Stakeholder Assessments and Decisions
Material Aspects Matrix
CONSULTATION INTERNAL/EXTERNAL
IDENTIFY ISSUE
STRATEGY
PERFORMANCE
PRIORITIS E& VALIDATE
MONITOR & REVIEW
COMPLIANCE
Influence on Stakeholder Assessments and Decisions The low priority Aspects emanating from stakeholder engagement; see G4-27 include the following: Transport, Employment, Local Communities, Customer H&S, Marketing Communications, Public Policy, Customer Privacy, Supplier Environmental and Labour and Social Assessment, Anti-corruption, Compliance Society, and Grievance mechanisms for impact on Society. It is important to note that Aspects identified as material are not the only topics upon which TeM focuses its efforts. Other Aspects are measured and managed which were below the threshold for reporting. G4-20: Is the material aspect within the organisation TeM's work aims to create and support sustainable global economies but its work is undertaken in a sustainable manner. Material Aspects are: Economic Performance (within) - G4-EC Indirect Economic Impacts (within and outside) - G4-EC Materials (within) - G4-EN Energy (within) - G4-EN Emissions (within) - G4-EN Training and Education (within) - G4-LA Diversity and Equal Opportunities (within) - G4-LA G4-21: Report the material aspect outside the organisation TeM do have material aspects outside of the organisation even though it is a small organisation. Indirect Economic Impacts (Outside and within) - G4-EC - for organisations benefitting from TEM pro-bono work. Product and Service Labelling (Outside) G4 PR - This is customer satisfaction data. TEM have specifically requested data from GRI on global comparable Product and Service Labelling data and impacts. G4-22: Reason and Effects of Restatements None of the data included in TeM's most recent previous report has been restated in this report. G4-23: Significant scope or boundary changes Consultancy and training services
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Stakeholder Engagement G4-24: List Stakeholder Groups engaged Employees, Regulators, Universities, Clients, Potential Clients, Supply Chain, Sponsors, Associates, Local Community, Academic Institute, Government Departments, Professional Member Bodies, Wider Professionals & Organisations. During the reporting period the disability stakeholder interest group became more prominent following the directors paraplegia. The consequences are disability internal and external access to work, provision internally is covered. External impacts will take some time to consider what measurement is needed. Stakeholder Engagement – identification and prioritisation G4-25: Process of identifying stakeholders The Total Eco Management Stakeholder Prioritisation Test considers a stakeholders ability to strongly influence the work of the organisation, and to be strongly influenced by the work of TEM. At TEM we recognise the success of stakeholder engagement generates more suitable and credible reports. It also increases accountability and strengthens trust with stakeholders. G4-26: Approach and timing of stakeholder engagement Using the Total Eco Management Stakeholder Prioritisation Test in the connect phase of the reporting process as recommended and provided for in the SRT downloads.
1 Aspects
Raised by Prof Employees Regulators Clients Insts
Economic Performance Indirect Economic Impacts Materials Energy Water Emissions Training and Education Diversity Equal Opportunities Product and service labelling Transport Employment Local Communities Customer H&S Marketing Communications Public Policy Customer Privacy Supplier Environmental Assesmts Supplier Labour Assessment Supplier Social Assessment Anti-Corruption Griev Mechs Impacts on Society Sustainable Procurement Compliance Society Non Discrimination of Stakeholders
2 2 1 1 1 2 2 2 2
1 1
1 2 2 2
1
6 1 1 2 2 5 4 1 4 3 1 1 2 5 2 3 1 1 1 1 1
1
Academic Customers Insts 2
Total
1 1
13 4 4 4 3 14 12 6 10 4 1 1 2 5 4 3 1 1 1 1 1 1 1
1 1 3 1
2 2 1
1 1 1 1
1
1
1 1 1
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At TEM stakeholder engagement is carefully documented to show the approaches are used to engage, then when the stakeholder is engaged, and how this has influenced TEM's report content. G4-27: Topics and concerns raised by which Stakeholders The following data was collected in the Connect phase stakeholder engagement: The table of Stakeholder responses to the question 'identify 5 material aspects from the GRI Aspects table which you consider are issues that should be material to TEM?' The stakeholder is asked to comment on the reason for their response and to proffer any other topics they consider relevant to TEM?
Stakeholder Groups engaged and how
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General Standard Disclosures Organisational Profile G4-4: Report the primary brands, products, and services. Total Eco Management is a sustainable development consultancy helping others articulate their responsibility and sustainability. We are part of a global green economy growing at rate of 4.7%. G4-5: Report the location of the organization’s headquarters. 243 Thameside Chertsey Bridge Laleham Surrey, KT16 8LD United Kingdom G4-6: Countries worked in OECD and Non OECD Directors speak on Sustainability and reporting throughout the world. G4-7: Report the nature of ownership and legal form. Private Limited Company G4-8: Market/s Served Sustainability G4-9: Organisational scale Staff <10 50:50 BME and White, 50% disabilities, 50% women G4-10: Employment details and where (UNGC). Global G4-11: Employment with collective bargaining agreements (UNGC and OECD). 100% G4-12: Describe the organisations Supply Chain TeM's supply chain is relatively straightforward being predominantly an office based service organisation with concerns such as energy, water, paper and printing which are locally based suppliers. G4-13: Significant changes in the organisation operations None G4-14: Reporting precautionary approaches TeM applies a precautionary principle through its own environmental programs and focuses on employee safety. A risk assessment is carried out annually and amended as needed. G4-15: Charters endorsed by the organisation None. G4-16: Memberships of industry advocacy organisations GRI, IIRC, CIOB, MIEMA, Accountability, EU Built Environment Experts, CEnv, NHER, GACSO.
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Report Profile G4-30: Report cycle Biennial G4-31: Contact for feedback We are proud to be contributors to changing management practice and we welcome your feedback on this report. Please send any ideas and feedback you might have to Nicole Lawler at Total Eco Management, 243 Thameside, Chertsey Bridge, Laleham, Surrey KT16 8LD or email to nicole@temltd.co.uk Governance GOVERNANCE STRUCTURE AND COMPOSITION G4-34: Governance structure and composition of committees TeM's Directors have the ultimate fiduciary, financial, and legal responsibility for TeM, including final decision-making authority on strategy and work plans. Ethics and Integrity G4-56: Organisations Code of Conduct or similar TeM is fully committed to maintaining the highest standards of honesty and integrity in its activities. As a company whose main product is sustainability reporting, TeM truly believes in transparency and providing balanced, open information. TeM’s Code of Conduct directs all employees, directors and independent contractors that conduct activities on behalf of TeM in the practice of ethical business behaviour.
50%
50%
50%
Company Scale
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GACSO Membership
Headline Speaker at Sustainable Business-Oriented CSR Summit 2014 Bali
BOOK LAUNCH How to Produce a Sustainability Report IIRC Training Network
DoShort Climate Change March
Headline Speaker at Sustainable Business-Oriented CSR Summit 2014 Shanghai, China
Feb 2014 Zane killed Kye paralysed from Hydrogen Cyanide Poisoning
July
August
Headline Speaker IEMA Webinar Climate Change
Climate Change March
IEMASTS Training Provider
IEMASTS Training Provider in Sustainability
IEMA Conference
September
October
Launch of SRT Software
November
December
January
2014
2015
February
GRI G4 Exam
March
April
May
June
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Specific Standard Disclosures Economic ECONOMIC PERFORMANCE Disclosure of Management Approach G4-DMA Finances are the lifeblood of any organisation this is why we are careful with its management through constant financial control and the production of Independent Financial Statements by Accountants who provide an additional check on the figures reported. Evaluation is by checking year on year performance against the corporate strategy. This report year is extraordinary as a result of the tragedy outlined earlier in ‘About this Report’. The tragedy changed the division of income, Consultancy now represents 23% of income and training 75%, Book sales are beginning to generate income whilst reducing reliance on the use of the world’s scarce resources. TEM produce its sustainability report at zero expenditure, it epitomises the value reporting can provide at minimal cost. G4-EC1: Direct economic value generated and distributed Performance reflects the business model in that if input and business activity reduces the income will reduce. Survival can be assisted by decoupling the use of scarce resources from growth. TEM sought to do this by writing the seminal book on Sustainability Reporting 'How to Produce a Sustainability Report'. As a direct result of the toxic poisoning of the founder revenue as economic value generated dropped from 59K in 2012/13 to £26K in 2014/15. The directors reduced the wage bill to mitigate, however operational costs were on going in order for the organisation to survive the trauma , however Performance reflects the sustainable business model in that if input and business activity reduce the income will reduce. In the next reporting period our SMART goal is £58K income. INDIRECT ECONOMIC IMPACTS Disclosure of Management Approach G4-DMA At TEM we recognise that public and voluntary services suffer from predatory capitalism in a Neoliberal age where these organisations are starved of resources, and funds, their subsequent failures being seized upon in an effort to manage these them out of existence. This is often done under the rhetoric of government departments working behind strap lines suggestive of caring for society and communities. At TEM we believe serving one another, within a community, with others, is an opportunity and a privilege. From the highest levels of management through all staff we drive sustainability as part of our day to day work. We have integrated principles of sustainability into our core business strategy and are committed to a process of continuous growth, profit and improvement, whilst behaving responsibly that allows us to measure and understand our performance, learn lessons and share the same cross functionally and cross organisationally, in turn adding value to the service we provide. We measure the time our directors provide, and the quality of the interventions i.e. Chairman, Board, Ambassador, expert advisor and participant etc.
This work ensures that the sustainability strategy remains closely aligned with our business objectives. We do not consider just financial profit and loss to be the sole measure of our commercial success; we appreciate proposals consider sustainability, cost, time and quality/performance. Evaluation relates to the results i.e. if we take on the role of voluntary Chairman we may measure our part in taking organisations into surplus and ensuring good financial budgeting and control, and that they are well run, this takes experience, skills, vision, and integrity along with selflessness.
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Specific Standard Disclosures Economic ECONOMIC PERFORMANCE G4-EC7: Development and impact of infrastructure investments and services supported TEM generate and distribute economic value through it's in kind and pro bono investments as follows: Sickle Cell Society - Director is Chair of Europe's largest charitable health organisation for people that suffer with SCD - Approximately 12 hours per week. From a previous period in deficit, it is now in surplus and NHS quality assured. Directors on All Party Parliamentary Climate Change Group advising Parliament on climate change. Approximately 2 hours per month NHS Clinical Referencing Group - Director is a member setting standards of service for haemoglobiinopathies. Approximately 6 hours per month
NHS Quality Review - Director is an assessor reviewing the quality of clinical services provided by NHS hospitals. Approximately 2 hours per month
Kye Gbangbola Chair of Sickle Cell Society at annual children's holiday
In kind Infrastructure Investment
Chartered Institute of Building, IEMA, and Chartered Environmentalists - Directors speak on leadership and sustainability. 6 hours per month School Board of Governors - Directors are Governors of a Church of England School - Supports the local and regional community. But most importantly we seek to ensure children are happy and well educated. 4 hours per month Parish Church Committee (PCC) - Director stewards the local church and its congregational work. 4 hours per month.
Science Technology Engineering and Maths - Both Directors are STEM Ambassadors and speak in Schools and other events
10% 10% 45%
All of the above have a positive impact for society and the good governance and stewardship of organisations assisting them with their strategic, operational, financial and organisational performance. The above Personal Sustainability Practices have continued and increased even though the director doing it is in a wheelchair. There was a decline in income generating activity this is planned to improve to re-normalise pro bono to 10%
2013 2014 2015
The above activities reflect TEM's desire to improve society for all.
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Specific Standard Disclosures Environmental MATERIALS Disclosure of Management Approach G4-DMA The emphasis in 2014-2015 report is to only provide information that is critical to TEM and its stakeholders. At this time; as in previous years TEM's materials use is very low, nevertheless internally we continue to monitor and manage to continue to assess its materiality. At TEM we recognise changing the behaviour of our business is a reflection of how we evaluate it. Internally this Aspect is material because we are concerned with the conversation of the environment in its broadest sense and recognise that certain resources are finite and must be used responsibly. We continue to invest our time striving to improve our performance by reducing materials used. We continue to manage the Aspect by measuring and recording materials usage including paper, inks, and packaging. We use our website preventing use of materials, recycled paper, re-usable packaging, we dispose to recycling facilities. The Aspect is evaluated by reconciling materials used against materials used in the last reporting period and setting targets going forward. TEM seek to be net positive and contribute towards the development of circular economies. G4-EN1: Materials used by weight or volume The emphasis in 2014-2015 report is to only provide information that is critical to TEM and its stakeholders. At this time; as in previous years TEM's Material use is very low, nevertheless internally we continue to monitor and manage to continue to assess its materiality. Materials Used: Non Renewable Water = 12.25 M3 PA (2009 Base Year 31.23 M3 PA) Electricity usage (Offices) = 3,341 units PA 2009 Base Year 10,000 units) Petrol Usage (business travel) = 174 litres PA (2009 Base Year 456 litres) Gas = 0 Direct Materials: Recyclable Paper (including flyers) = 1 ream (2009 Base year 5 reams Ink Cartridges = 2 (2009 Base year 8) Files = 1 (2009 Base Year 8) TeM’s SMART goal is to keep managing and monitoring material use. G4-EN2: Percentage of materials used that are recycled input materials TEM Materials used including paper, inks, and packaging. The use of digital technologies such as our website www.totalecomanagement.co.uk protects against the use of scarce materials. At TEM we use recycled paper, re-usable packaging, we dispose to recycling facilities. Performance in the 2009 Base year was 75% waste saved. In 2015 99% is saved. The destination of TEM's waste is 20% reuse, 78% recycled, 0% to incineration with energy recovery and landfill, 1% of electrical goes back to the producer.
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Specific Standard Disclosures Environmental ENERGY Disclosure of Management Approach G4-DMA TEM are about prosperity for all within global limits (we are not in business to make profits, we are in business to change lives and profits are a bonus). TEMs Environmental Policy informs waste, energy, water, climate change and pollution actions, and the sustainability report aids engagement with stakeholders to tell TEMs story of what is material and where. Targets are set linking efficiency with our values and sustainability context. We are concerned with the conversation of the environment in its broadest sense and recognise that certain resources are finite and must be used responsibly. We continue to invest our time striving to achieve social purpose and improve our performance. Our Founder and Director is an Assurance lead sustainability practitioner, ISO14001 lead auditor and Chartered Environmentalist and we have been involved in many strategic discussions across the built environment and part of measurement and reporting task forces including the UK GBC, GRI CRESS Group, CIOB sustainability ambassador and the Carbon Reduction Working Group, decarbonising the sector, and responding to the government consultations. TEM manage these by regular measurement using SRT templates and bills. Evaluation is by review to set new targets for management relative to sustainability context. The emphasis in 2014-2015 report is to only provide information that is critical to TEM and its stakeholders. At this time; as in previous years TEM's Energy use is very low, nevertheless internally we continue to monitor and manage to continue to assess its materiality. 2015 saw Energy use reduce dramatically as a direct result of the of the toxic Hydrogen Cyanide incident that crippled TEM's Founder. TEM’s SMART target is a 10% reduction in energy use to 2017, on 2013 levels In the UK average energy use per household is 19,654 kWh/PA ref DECC Energy Consumption in the UK 2014 (https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/338662/ecuk_chapter_3_domestic_factsheet.pdf) TEM's office energy use was only 16% 0f this in 2015. TEM's 2009 base year energy use was 5,088 kWh. In 2013 energy use was 5135Kwh and in 2015 it is 3341Kwh. The destination of TEM's waste is 20% reuse, 78% recycled, 0% to incineration with energy recovery and landfill, 1% of electrical goes back to the producer.
Energy Use kWh G4-EN3
5135 3341
2013
2014
3341
2015 15
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Specific Standard Disclosures Environmental WATER Disclosure of Management Approach G4-DMA The emphasis in 2014-2015 report is to only provide information that is critical to TEM and its stakeholders. At this time; as in previous years TEM's water use is very low, nevertheless internally we continue to monitor and manage to continue to assess its materiality. At TEM we recognise changing the behaviour of our business is a reflection of how we evaluate it. Internally this Aspect is material because we are concerned with the conversation of the environment in its broadest sense and recognise that certain resources are finite and must be used responsibly. We continue to invest our time striving to improve our performance.
Water Use M3/yr EN8
We continue to manage the Aspect by measuring and recording water usage. TEM also recycles rain run off from water butts, uses low flush WC's, and carefully monitors to detect water leaks. The Aspect is evaluated by reconciling water use against water used in the last reporting period and setting targets going forward. TEM seek to be net positive and contribute towards the development of circular economies. G4-EN8: Total water withdrawal by source The emphasis in 2014-2015 report is to only provide information that is critical to TEM and its stakeholders. At this time; as in previous years TEM's water use is very low, nevertheless internally we continue to monitor and manage to continue to assess its materiality. Indeed some stakeholders during stakeholder engagement identify water as material. 2015 saw water use reduce dramatically as a direct result of the of the toxic Hydrogen Cyanide incident that crippled TEM's Founder. TEM’s SMART target is a 10% reduction in water use to 2017, on 2013 levels.
17.8
12.25
12.25
2013
2014
2015
The reporting base line is 31.2m sq. In 2013 it was 17.8m sq and in 2015 it is 12.25m sq. These reductions in the use of water as a scarce resource saves TEM money; reducing its costs. In the UK average water use per person is 153 litres a day (ref http://www.uswitch.com/water/how-much-water-use/). This equates to 54.4m3 PA. By comparison TEM's 2015 water usage was 22% of this figure.
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Specific Standard Disclosures Environmental EMISSIONS Disclosure of Management Approach G4-DMA We are concerned with the conversation of the environment in its broadest sense and recognise that certain resources are finite and must be used responsibly. We continue to invest our time striving to improve our performance. Our Founder and Director is an ISO14001 lead auditor and Chartered Environmentalist and we have been involved in many strategic discussions across the built environment and part of measurement and reporting task forces including the UK GBC, GRI CRESS Group, CIOB sustainability ambassador and the Carbon Reduction Working Group, decarbonising the sector, and responding to the government consultations. G4-EN16: Energy Indirect greenhouse gas (GHG) Scope 2 Total direct and indirect green-house gas emissions by weight = 2,537KgCO2/yr Carbon footprint using Greenhouse Gas Protocol (GHG) Initiative of the WRI and WBCSD. This is a reduction on 2013 year of 5338KgCO2. The 2009 base year figure was 4,300KgCO2/yr. Emissions have reduced dramatically as a direct result of the of the toxic Hydrogen Cyanide incident that crippled TEM's Founder. TEM will endeavour to remain at the level of emissions however 10 % below the 2013 level is a more appropriate target. In the UK average Carbon emissions per person is 9,840 KG CO2 per person per year (ref www.carbonindependent.org 2015 http://www.carbonindependent.org/sources_uk_average.html). National comparability suggests TEM generate 51% less than 2015 national average. TEM successfully pioneered the property energy efficiency regulatory requirement known as the 'Green Deal' enabling households to pay for energy improvements to their residential and commercial property as they save on their energy bills. The 'Golden Rule' is the amount of the installation must not exceed the estimated savings and the duration must not exceed the estimated lifetime of the measure.
2537 2015 5338 2013
Emissions Kg CO2e/yr G4-EN16 EN17: Other Indirect Greenhouse gas (GHG) emissions (Scope 3) Other indirect green-house gas emissions relate to employee travel and commuting, in 2012/13 it was 3,649KgCO2/yr in 2014/15 it reduced to 135KgCO2. Emissions reduced dramatically as a direct result of reduced travel as a result of the toxic Hydrogen Cyanide incident that crippled TEM's Founder. TEM will endeavour to remain at this level of emissions however 10 % below the 2013 level is a more appropriate target.
Emissions Kg CO2e/yr G4-EN17 Transport
TEM Directors were in the first cohort of UK Green Deal Assessors and remain at the forefront of UK Climate Change Activity to reduce energy use and emissions. The critical success factors will be stoking demand, the gap between technology and people behaviour to achieve designed energy efficiency gains and customer satisfaction.
3649 2013
TEM continue to fight for the achievement of the Climate Change Act 2008 both as All Party Parliamentary Members, activists and consultant practitioners. This will generate jobs, economic growth, innovation and change towards a sustainable world where the planet is not threatened by climate change. TEM's own Victorian offices were about to be improved through the Green Deal when tragedy struck, and it became financially unviable as the capital costs were raised due to changes in the rules. TEM will continue to pursue such improvement to reduce emissions in its own and others property. TEM’s SMART target is a 10% reduction in emissions use to 2017 on 2013 levels.
2537 2014
135 2014
135 2015 17
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Specific Standard Disclosures Social - Labour Practices and Decent Work TRAINING AND EDUCATION Disclosure of Management Approach G4-DMA Why is this Aspect material? - Because of its significant capacities to influence client interest in the services TEM provide. TEM connect with all generations and levels of knowledge from infant schools, FFE, Universities, all types of business, government, NGO's, institutions, peer to peer, we have to work with society where we find it to describe mechanisms and processes for change. The quality of TeM's services is dependant on well-educated and trained staff. TeM is built on intellectual capacity. Additionally, employee development and education not only help TeM to retain its staff, but also contribute to maximising the potential of employees, and are in the best interest of the company. Decent working and labour practices are embedded in TEM's culture requiring careful management of people to respect the way TEM operates and to deliver CPD; professional bodies Institute of Environmental Management and Assessment, Global Association of Corporate Sustainability Officers, Society for the Environment, Chartered Institute of Building, Landmark, Accountability, Chartered Institute of Housing, Association d'Experts European du Batiment et de la Construction, GRI, IIRC, All Party Parliamentary Climate Change Group, etc. Evaluation of Training and Education is by review against TEM's performance targets and considerations of value from the business model. G4-LA9: Average hours of training per year per employee by gender, and by employee category 40 hours regardless of gender or category - Staff also attend external training courses including industry events, webinars and read industry books, magazines and share learning. TEM provide more training per year per employee than the pre recession UK national averages which are 9hrs construction industry service level in 2009 (ref Office of National Statistics), and in 2008 the national level was 8 hrs. TEM’s SMART target is to continue training at 40hrs per year. DIVERSITY AND EQUAL OPPORTUNITIES Disclosure of Management Approach G4-DMA The Aspect has recently become directly material because the Director has become disabled and this is not only being made visible but it becomes relevant to measure and monitor the consequences. The Aspect is managed against TEM's Equality Policy. The impact of work won and lost is less visible with training services than with Consultancy services provided by TEM which; being global, now presents accessibility challenges. Evaluation will require growth to be monitored i.e. can loss of ability to survey buildings etc be offset into software and/or book sales. Can links be made with other organisations capable of accommodating disabilities? G4-LA12: Composition of governance body and breakdown of employees by employee category according to gender, age group, minority group membership, and other indicators of diversity Staff <10 50:50 BME and White, 50% disabilities, 50% women All staff are between the ages of 30 and 50 years old. In the UK female directors are below 15%, less than 10% of registered disabled work, and BME directors form less than 1% of directors. TEM perform far better than average UK companies but it must be acknowledged that although this is deliberate on the part of TEM governance, the company can manage this area of performance better because of its smaller size. TEM’s SMART target is to make links with other organisations capable of accommodating disabilities.
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Specific Standard Disclosures Social - Product Responsibility PRODUCT AND SERVICE LABELLING Disclosure of Management Approach G4-DMA Why is this Aspect Material - Stakeholders and the organisation measure the quality and ability of TEM to satisfy customers as a proxy to operate. TEM places customers at its heart. This Aspect is managed by external assessment from both GRI and IEMA who can revoke TEM's license to operate. The Aspect is evaluated as feedback from satisfaction request forms which are in turn further to internal reviews, together these enable TEM directors to set targets and direction. G4-PR5: Results of surveys measuring customer satisfaction The success of TEM is driven by the skills and passion of its people which are nurtured by its values in Training and Education; G4-LA7. The development of reporting expertise and trust is central to TEM's ability to satisfy its customers. TEM were the first GRI Certified Training Partner to deliver G4 Reporting Practitioners in the world; in 2013. Satisfaction levels have been Excellent. TEM are additionally part of a global network of both GRI Organisational Stakeholders and GRI Certified Training Partners where delivery and service is regularly checked for quality to ensure globally high standards are being delivered. TEM have the benefit of being able to learn from the excellence of fellow Organisational Stakeholders. TEM's website contains many testimonials from satisfied customers, we try to inspire them to achieve more. Our work on the London Olympics Sustainability Reports prompted the comment from LOCOGS Director and Sustainability Leader of the year 2013, that Nicole Lawler has an encyclopaedic knowledge of GRI reporting. TEM Directors use other media to grow support and satisfaction of its work including writing the seminal DoShort 'How to Produce a Sustainability Report' (link and digitally available), and the completion of SRT for G4 Reports. These enable TEM to deliver its excellence globally and exhibit reach and growth that is decoupled from the use of the worlds scarce resources. These efforts continue in the delivery of webinars, conference speaking, writing blogs, news and website article, tweets and social media links etc. In addition many articles have been written to national and international environmental and sustainability magazines.
TEM's business model is not about how many reports we have written for others, but how many organisations we have supported, advised and guided to write their own reports. Again this decouples TEM from the paradox of doing harm through travel emissions to different countries of customers operations to write their reports. This approach is indicative of the integrity TEM applies to its work. TEM are also GRI Data Partners, and we regularly process the sustainability reports of others for the GRI Disclosure Database. As such we have developed tremendous insight on report quality which we feedback into all of our work to empower our customers in the writing of their reports. 2009 Base year performance was 85%. In 2014/15 100% customer satisfaction was achieved as in previous years, there have been no complaints. TEM’s SMART target is 100% customer satisfaction.
GRI Content Index (G4-32) This report is prepared using the recently released Global Reporting Initiative (GRI) G4 guidelines, "In-Accordance" Core Option.
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Financial Performance Key Financial Accounts Information
Indicative Summary of Income and Expenditure
This has been an extraordinary year as the report outlines however TEM appreciate long-term organisational profitability must go hand in hand with social justice and environmental protection.
www.TruthAboutZane.com
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Assurance (G4-33) The accuracy of this report is extremely important to TeM. The Directors and relevant staff have reviewed all the information herein and believe it is an accurate representation of TeM's performance. External assurance of this report was not conducted. TeM will consider having future reports externally assured.
TEM Services Total Eco Management is dedicated to the mighty work of building a sustainable future. We are proud to be contributors to changing management practice and we welcome your feedback on this report. Total Eco Management provides services across the following areas: TEM provide Consultancy TEM provide G4 Gap Analysis TEM provide GRI Certified Training in Sustainability and Reporting TEM provide Sustainability Assurance Service TEM SRT Software We are proud to be contributors to changing management practice and we welcome your feedback on this report. Please mail your comments to Nicole Lawler at Total Eco Management, 243 Thameside, Chertsey Bridge, Laleham, Surrey KT16 8LD or email to nicole@temltd.co.uk Find out more online - Our website is www.gritraining.co.uk If you need more information, please write to: Nicole Lawler at Total Eco Management, 243 Thameside, Chertsey Bridge, Laleham, Surrey KT16 8LD or email to nicole@temltd.co.uk
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GRI Content Index G4-32 GENERAL STANDARD DISCLOSURES General standard disclosures
Page Number
STRATEGY AND ANALYSIS G4-1
See page 6
ORGANISATIONAL PROFILE G4-3
See page 3
G4-4
See page 10
G4-5
See page 10
G4-6
See page 10
G4-7
See page 10
G4-8
See page 10
G4-9
See page 10
G4-10
See page 10
G4-11
See page 10
G4-12
See page 10
General standard disclosures
Page Number
G4-13
See page 10
G4-14
See page 10
G4-15
See page 10
G4-16
See page 10
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES G4-17
See page 8
G4-18
See page 8
G4-19
See page 8
G4-20
See page 8
G4-21
See page 8
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GRI Content Index continued G4-32 General standard disclosures
Page Number
General standard disclosures
G4-22
See page 8
GOVERNANCE
G4-23
See page 8
G4-34
STAKEHOLDER ENGAGEMENT G4-24
See page 9
G4-25
See page 9
G4-26
See page 9
G4-27
See page 9
Page Number
See page 10
ETHICS AND INTEGRITY G4-56
See page 10
REPORT PROFILE G4-28
See page 1
G4-29
See page 4
G4-30
See page 10
G4-31
See page 10
G4-32
See page 22 - 25
G4-33
See page 21
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GRI Content Index continued G4-32 SPECIFIC STANDARD DISCLOSURES DMA and Indicators
Page Number
Identified Omission(s)
Reason(s) for Omission(s)
Explanation for Omission(s)
CATEGORY: ECONOMIC MATERIAL ASPECT: ECONOMIC PERFORMANCE G4-DMA
See page 12
G4-EC1
See page 12
MATERIAL ASPECT: INDIRECT ECONOMIC IMPACTS G4-DMA
See page 12
G4-EC7
See page 13
CATEGORY: ENVIRONMENTAL MATERIAL ASPECT: MATERIALS G4-DMA
See page 14
G4-EN1
See page 14
G4-EN2
See page 14
MATERIAL ASPECT: ENERGY G4-DMA
See page 15
G4-EN3
See page 15
MATERIAL ASPECT: WATER G4-DMA
See page 16
G4-EN8
See page 16
MATERIAL ASPECT: EMISSIONS G4-DMA
See page 17
G4-EN16
See page 17
G4-EN17
See page 17
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GRI Content Index continued G4-32 DMA and Indicators
Page Number
Identified Omission(s)
Reason(s) for Omission(s)
Explanation for Omission(s)
CATEGORY: SOCIAL SUB-CATEGORY: PRODUCT RESPONSIBILITY MATERIAL ASPECT: TRAINING AND EDUCATION G4-DMA
See page 18
G4-LA9
See page 18
MATERIAL ASPECT: DIVERSITY AND EQUAL OPPORTUNITY G4-DMA
See page 18
G4-LA12
See page 18
SUB-CATEGORY: PRODUCT RESPONSIBILITY MATERIAL ASPECT: PRODUCT AND SERVICE LABELING
G4-DMA
See page 19
GRI data on satisfaction not available
The information is currently unavailable
G4-PR5
See page 19
GRI data on satisfaction not available
The information is currently unavailable
TEM are working with GRI to enable comparability of this measure with TEM global peers as Certified Training Partners, which will enable this information to be provided by the next report in 2016. Omission due to information being not available. Steps have been taken towards signing a new Certified Training Partner MOU between GRI and TEM, which will enable this information to be provided by the next report in 2016.
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Annex Memberships in Organisations
Institute of Legal Executives
WSCP Women in Sustainable Construction and Property
Total eco Management ltd Environmental Sustainability Report 2012
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