The comprehensive mobile resource management
YOU'VE SET UP YOUR DISTRIBUTION AND SERVICE TERRITORIES. You've optimized your routes. Still, how can you be sure, once they pull away from the dock, that your employees are keeping their eyes to your plan? With Workforce Manager you can. This Telenavis Logistics Platform module offers your company a comprehensive, turnkey mobile resource management solution that includes customized tools, services, sales and support that starts providing value from day one.
See what you are missing With its advanced mobile resource management capabilities, Workforce Manager helps to empower your team by providing them with the tools they need to ensure the highest levels of productivity and customer service. Workforce Manager literally lets you step outside the four walls of your dispatch location to see where all of your employees actually are and if they are following their respective routing plans in real time. Out in the field, Workforce Manager offers a range of flexible communication options for your employees that can be scaled to your present needs and that can be reconfigured easily as your operations grow. What's more, Workforce Manager works seamlessly with your current routing system or with the other modules of the Telenavis Logistics Platform. Finally, all tracking and geographical data provided by your employees can be easily presented into Web NavFleet, in order to provide a complete overview of your mobile resources.
Manage by Exception For your office dispatch operations Workforce Manager is the ideal solution for overload management. With its intelligent tracking overview (which can be set to your specifications) Workforce Manager gives your dispatchers the ability to manage by exception; that is, to see and respond only to those tasks that are off-plan. Exception reports can also be generated, detailing all exceptions associated with a trip, including unplanned visits and route path deviations. In addition, dispatchers can:
• Communicate directly with employees for real time dispatch of new pickups or deliveries • Receive real time updates on delivery status, including all details and variance • Capture actual stop arrival, departure and service time information • Receive proactive notification of service failures or late deliveries and forward that information instantly to the appropriate customer service representative • View vehicle space availability for backhauls • View or print route and driver performance report • Automatically integrate operational data captured in the field back into the planning system, in order to create an even more accurate plan tomorrow • Create actual plan Vs planned reports • Disseminate projected and actual delivery information to inter/ intranet sites to provide state of the art tools for customer service
Workforce Manager at a glance This powerful, adaptive delivery management solution can help you: Track all employees in real time against their individual routing plans Reduce costs due to excessive mileage, overtime and deadhead miles Increase driver accountability and efficiency by eliminating service delays and delivery errors
Manage by exception for greater dispatch productivity Promote customer service by anticipating and avoiding delivery delays through on-the-fly rerouting while providing precise ETAs on request
Improve communications among all members of your delivery team in the office and in the field Gather and centralize customized delivery data Build profitability through optimized delivery management
Drive for excellence Your employees will welcome the addition of Workforce Manager as a "no-hassle" tool to help boost performance and productivity. With its real time mobile communications and GPS capabilities, Workforce Manager eliminates lost time due to unclear directions, routing detours, or customer complications. In addition, companies can take advantage of a range of wireless hardware devices that provide such critical capabilities as: • Barcode scanning • Signature capture • Instant receipt or new delivery instructions and alerts • Directions to the next destination point from either the previous stop or based on current Location.
Improve Customer Service and BackOffice Operations Even your Customer Service department can benefit from the use of Workforce Manager, since it will be able to quickly and reliably respond to user requests and even proactively inform customers in case their planned visit is due to be late. Finally, the use of Workforce Manager will reduce the amount of unnecessary work hours, since most of the data can be exchanged electronically from the field, instead of requiring the field personnel to return to the office and fill out a lot of paperwork.
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