Welcome to Telecoms World UK’s leading provider of 08/03 Numbers and Call Management Business Line Rental and VoIP Solutions 0800 043 0800 | sales@telecomsworldplc.co.uk
Welcome and Thank you for choosing Telecoms World as your business call supplier You are now able to manage your telecoms service via the web through the ‘My Account’ area of the website by logging in with your username and password already provided. Facilities within this area include:
08/03 Edit my details
Number Management
£ View my Bills
Pay my Bills
08/03 Vision Call Statistics
Customer Services
Number Re-targets
Go Shopping
Messages
08 Previous Call Statisics
If you have any questions regarding your service with Telecoms World please contact our customer service team on 0844 567 1234 or send an email to the team at customerservices@telecomsworldplc.co.uk We hope that your service with Telecoms world prove successful to your business.
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Telecoms World is a leading provider of 08 and 03 non geographic numbers for UK businesses, public sectors and charities. With around 50,000 Telecoms World numbers already in use and over 250,000 numbers available online, we have a number to suit all sized businesses from a sole trader to a large corporation. Visit www.telecomsworldplc.co.uk
0800
0800 Numbers
0844
0844 Numbers
0300
0300 Numbers
0345
0345 Numbers
Freephone
Revenue Share
UK-wide Public Sector
UK-wide Migration
0808
0808 Numbers
0845
0845 Numbers
0333
0333 Numbers
0370
0370 Numbers
Freephone
Lo-Call Rate
UK-wide
Uk-wide Migration
0843
0843 Numbers
0871
0871 Numbers
0344
0344 Numbers
0371
0371 Numbers
Revenue Share
Revenue Share Plus
UK-wide Migration
Uk-wide Migration
All of our numbers are already fully activated for use via the UK telephone networks. The numbers can be set up for your businesses within 24 hours.
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When it comes to inbound call handling and call management information, you’ll find we have a solution to suit your need. Our unique products allow businesses to manage their calls effectively. We can even create bespoke solutions, specifically developed to meet you business requirements. CALL ROUTING SOLUTION Web based call management which allows the business or user to route incoming calls to multiple landlines or mobile phones. Control calls by time of day; this is executed by determining your in and out of office hours. Engaged lines or unanswered calls can be captured using either voicemail to email or by setting an alternative target when out of the office. IVR/AUTO ATTENDANT SOLUTION Add the professional feel to your business using an auto attendant. This solution provides a warm introduction to your business with a recorded welcome message followed by department options. For example: “Thank you for calling company A… Press 1 for sales…2 for customer services…Three for accounts.” The customer is then able to choose the required department by pressing the correct number on their telephone keypad. KEY BENEFITS Multiple department targets Bespoke recordings bu professional recording artists Time of day routing for in and out of office hours Audio Whisper to announce the business call Mid-call transfer for calls between offices
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CALL QUEUING With the flexibility of an IVR solution including bespoke voice messages and department options this solution provides the business with the ability to queue incoming calls with music on hold and position prompts. Businesses with high call volumes will find the real time queue monitoring and control facility a real asset. This service provides data to show how departments are handling incoming calls effectively. CALL STATISTICS/VISION This web based call statistics package pulls in real time data on incoming business calls to display answered, unanswered and engaged calls withcall duration. At a glance this tool enlightens the user with a valuable insight to how calls are handled day to day. This information can lead to increased efficiency within the work place.
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Telecoms World are specialists in providing premium business phone lines, broadband and call rates We use Openreach engineers to manage phones lines but you will notice our lower phone bills and shorter contracts. To see the saving we could make for you please visit our website and complete the online savings calculator. BUSINESS LINE RENTAL Telecoms World business line rental is complete with cheaper local and national rate calls charged at only 1 pence per minute. The outbound service can be upgraded with our anytime 600 or anytime unlimited minute bundles. MINUTE BUNDLES Anytime 600 minutes package charged at an additional £4.99 a month. Receive 600 minutes of FREE calls to local and national numbers. Receive UNLIMITED minutes of FREE calls to local and national numbers. LINE INSTALLATIONS When you ask us to install a new business phone line to your business premises, we charge a flat fee of £69.99, saving you a massive 55% against BT. ISDN2/30 Our ISDN2 and ISDN30 charges for business are the cheapest in the UK, with savings up to 30% on ISDN2 (8 channels) and ISDN30 (30 channels). IP TELEPHONY Internet Protocol Telephony cost-effective hosted phone system from £14.95 per month per user. 5
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0800 043 0800 | sales@telecomsworldplc.co.uk