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TWPLC 2009 Products and Services 0800 043 0800 | sales@telecomsworldplc.co.uk


About Telecoms World Introduction Telecoms World are an independent telecommunications company with the sole aim of providing cost beneficial telephone services to their clients. Whether you are a company with only one member of staff or a UK wide organisation with hundreds of employees Telecoms World can provide enhanced services and reduce costs. Developing Needs With many of our existing business customers needs constantly developing, demand led to Telecoms World providing additional telephony services. With constant re-investment our service standards and facilities are of a very high standard and our commitment to our clients is second to none. Dedicated Telecoms World believes in delivering the highest standards of customer service. We have a dedicated customer service team whose aim is to ensure complete customer satisfaction at all times. Their principal role is to develop effective working relationships with all our customers. Working as a Team A business Manager will be allocated to your account. Your Telecoms World Business Manager will work with you to establish your aims and business needs and recommend the right solution to help you gain a competitive advantage. We at Telecoms World want to be there to support your future needs and believe the best way to achieve this is by developing a long term relationship. In that way we will both be able to take advantage of commercial opportunities that future technological developments will offer. Call Solutions Telecoms World is the UK's leading supplier of inbound call solutions. With our portfolio of Smart Call Handling products it's never been easier to implement call solutions in such a short time. Web based control will ensure instant changes and disaster recovery. Awards Totem Communications Service Partner of the year Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


About 0800 / 0808 Numbers 0800 Freephone numbers are widely recognised as one of the most powerful marketing tools available. 0800 numbers offer a proven way of increasing business and developing customer loyalty. By enabling potential customers to phone your business free of charge from anywhere in the UK, these are especially valuable when attracting new business. Research suggests advertising responses increase by between 50% and 300% when a freephone number is used. Key benefits:

An 0800 freephone number nationalises your company Incentive for customers to call Gives you an advantage over your competitors Increase your advertising response and attract new customers Conveys a more professional image Connected within a few hours Your 0800 number is portable and will never change What Your Caller Pays:

Calls to an 0800 number from a standard BT landline line will cost the caller: 0.00p (peak) 0.00p (evening) 0.00p (weekend) All our numbers are able to receive calls from international destinations. Mobile, international and other networks charges may vary. All prices for 0800 numbers are ex VAT.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


About 0844 Numbers We have the best deal in the UK for 0844 numbers - no incoming call charges. Advertising an 0844 number gives your business a "local feel" whilst still maintaining a national presence. 0844 is an extremely cost effective option for encouraging your customers to call you. Key benefits:

Incentive for customers to call Gives you an advantage over your competitors Increase your advertising response and attract new customers Conveys a more professional image Creates a revenue stream Connected within a few hours Your 0844 number is portable and will never change

What Your Caller Pays

Calls to an 0844 number from a standard BT landline line will cost the caller: 4.25p (peak) 4.25p (evening) 4.25p (weekend) All our numbers are able to receive calls from international destinations. Mobile, international and other networks charges may vary. All prices ex VAT.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


About 0845 Numbers We have the best deal in the UK for 0845 numbers - no incoming call charges. Advertising an 0845 number gives your business a "local feel" whilst still maintaining a national presence. 0845 is an extremely cost effective option for encouraging your customers to call you. Key benefits:

Incentive for customers to call Gives you an advantage over your competitors Increase your advertising response and attract new customers Conveys a more professional image Connected within a few hours Your 0845 number is portable and will never change What Your Caller Pays

Calls to an 0845 number from a standard BT landline line will cost the caller: 3.36p (peak) 1.26p (evening) 0.85p (weekend) All our numbers are able to receive calls from international destinations. Mobile, international and other networks charges may vary. All prices ex VAT.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


About 0871 Numbers 0871 – a very rewarding prospect Cash in on a regular rebate How would you like a regular revenue stream, perhaps to knock a chunk off your company’s growing overheads? An 0871 number from Telecoms World can do just that for you. It works like this: Telecoms World gives you a rebate, from 3.25p up to 6p per minute, every time a customer rings you on your 0871 number. The more calls you receive, the bigger the rebate, which you could perhaps use towards staff salaries, telephone costs or technical support services. What is a 0871 number? A 0871 number is a business number in which the caller pays a national rate regardless of where they are in the UK. How do 0871 numbers work? When a customer calls you on your 0871 number, the call is automatically directed to a number you specify, usually to your landline business number. What your caller pays: Calls to a 0871 number from a standard BT landline line cost the caller: 8.51ppm (peak) 8.51ppm (evening) 8.51ppm (weekend) Mobile, international and other networks charges may vary. All prices on 0871 numbers are ex VAT. Benefits at a glance: A 0871 number can generate a significant revenue stream A 0871 number will enable you to promote your business without geographic restriction A 0871 number is portable and will never change A 0871 number has built-in disaster recovery A 0871 number will enable you to monitor response from your advertising and marketing A 0871 number can terminate to any UK landline or mobile phone number or any international landline number.


About 0344, 0345, 0370, 0371 Numbers These numbers have been created for businesses and charities which at present have 0844, 0845, 0870 or 0871 numbers and wish to have a 03 number. If, for example, you have a number starting with 0845, it will change to 0345. Similarly, if you have a 0870 prefix, it will change to 0370. 03 numbers are non-geographic, giving your business a valuable UK-wide presence. They work in the same way as 08 numbers, but with one big, and customer-tempting, difference: the cost of calling them. Customers only pay the same amount as a landline call to a 01 or a 02 number and the price is the same for calls from mobiles. 03 numbers are included in any discount schemes or inclusive call minutes that you may already have with landline or mobile operators. Ofcom, the telecommunications regulator, introduced 0344, 0345, 0370, 0371 numbers so that consumers could have “confidence in the cost of their calls�. Benefits A 03 will nationalise your company Increase your advertising response and attract new customers. 03 numbers can be used to attract customers outside of you normal geographic area of trade. 03 numbers can be dialled from any international or national destination. 03 numbers offer reduced calling costs which will enhance costumer confidence. 03 numbers can be called from a mobile phone using inclusive call packages where applicable. 03 numbers will convey a more professional image Your 03 number is portable and will never change With a 03 number you can monitor call response and apply call control using our Smart Call What Your Caller Pays: Calls to a 0344, 0345, 0370, 0371 number from a standard BT landline line will cost the caller: 4.16p (peak) 1.70p (evening) 1.00p (weekend) All our numbers are able to receive calls from international destinations. Mobile, international and other networks charges may vary. All prices for 03 numbers are ex VAT.


About 0300 Numbers For public sector bodies and non profit making companies such as charities. 0300 telephone numbers, part of the 0300 range, have been allocated to public sector bodies and non-profit organisations such as charities. The Ofcom website gives guidance on who is eligible to use 0300 numbers. 0300 numbers are non-geographic, giving your business a valuable UK-wide presence. They work in the same way as 08 numbers, but with one big, and customer-tempting, difference: the cost of calling them. Customers only pay the same amount as a landline call to a 01 or a 02 number. And the price is the same for calls from mobiles. 0300 numbers are included in any discount schemes or inclusive call minutes that you may already have with landline or mobile phone operators. Ofcom, the telecommunications regulator, introduced 0300 numbers so that consumers could have “confidence in the cost of their calls�. Benefits A 0300 will nationalise your company Increase your advertising response and attract new customers. 03 numbers can be used to attract customers outside of you normal geographic area of trade. 0300 numbers can be dialled from any international or national destination. 0300 numbers offer reduced calling costs which will enhance costumer confidence. 0300 numbers can be called from a mobile phone using inclusive call packages where applicable. 0300 numbers will convey a more professional image Your 0300 number is portable and will never change With a 0300 number you can monitor call response and apply call control using our Smart Call What Your Caller Pays: Calls to a 0300 number from a standard BT landline line will cost the caller: 4.16p (peak) 1.70p (evening) 1.00p (weekend) All our numbers are able to receive calls from international destinations. Mobile, international and other networks charges may vary. All prices for 0300 numbers are ex VAT.


Call Connector in Brief The Call Connector package for 08/03 numbers includes: Divert on busy or no answer to three alternate telephone numbers and/or voice mail Control the amount of rings before the calls are diverted Generic voicemail to email messages for in and out of office hours Set an alternate number and or voicemail to email for outside office hours Set your hours of business Time of day divert You can set your hours of business and control where your calls go during this period and afterwards. Divert Plan Control where your calls go when unanswered or busy. You can divert your calls to two alternative numbers or to voice mail. You can also divert to a mobile phone. You can set the amount of seconds the call rings for before sending it to an alternative number. Voicemail to email This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Call Planner in Brief The Call Planner package includes: Divert on busy or no answer to three alternate telephone numbers and/or voice mail Control the amount of rings before the calls are diverted Generic voicemail to email messages for in and out of office hours Set an alternate number and or voicemail to email for outside office hours Set your hours of business Web management for all aspects of the Call Planner Web Management Web based management facility that gives you access to unlimited moves and changes via the internet in real time. Time of day divert You can set your hours of business and control where your calls go during this period and afterwards. Divert Plan Control where your calls go when unanswered or busy. You can divert your calls to two alternative numbers or to voice mail. You can also divert to a mobile phone. You can set the amount of seconds the call rings for before sending it to an alternative number. You can change the receiving numbers through the web management control panel. All changes are instant. Voicemail to email This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Virtual Receptionist When a caller rings they will hear a welcome or promotional message recorded by a professional broadcaster. A menu of up to ten follow with the caller asked to choose the appropriate department via their telephone keypad. The best way to illustrate how Select Virtual Receptionist works is to use an example: "Thank you for calling (Company Name). Using your telephone keypad please select one of the following 4 options. Please dial 1 for sales, 2 for accounts, 3 for customer services and 4 for general enquiries." You can control all the parameters within the Virtual Receptionist by using the web management tools.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Call Manager in Brief The Call Manager package includes: Divert on busy or no answer to three alternate telephone numbers and/or voice mail Control the amount of rings before the calls are diverted Bespoke voicemail to email messages for in and out of office hours Set an alternate number and or voicemail to email for outside office hours Set your hours of business Web management for all aspects of the Call Manager Virtual receptionist giving audio and call control via voice prompts to a maximum of ten options Web Management Web based management facility that gives you access to unlimited moves and changes via the internet in real time. Time of day divert You can set your hours of business and control where your calls go during this period and afterwards. Divert Plan Control where your calls go when unanswered or busy. You can divert your calls to two alternative numbers or to voice mail. You can also divert to a mobile phone. You can set the amount of seconds the call rings for before sending it to an alternative number. You can change the receiving numbers through the web management control panel. All changes are instant. Voicemail to email This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Call Queue Call Queue welcomes the caller, which means that the call will be answered immediately. The system then dials across to the call centre until all of the lines are full. When the call centre is full our systems detect this and stack the calls. As a line becomes available, we present another call across. Whilst calls are stacked, we play music and marketing messages to the caller to keep them on the line.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Call Director in Brief The Call Director package includes: Bespoke voicemail to email messages for in and out of office hours Set an alternate number and or voicemail to email for outside office hours Set your hours of business Web management for all aspects of the Call Director Virtual receptionist giving audio and call control via voice prompts (10 potions MAX) Queue unlimited calls at network level Web based management facility that gives you access to unlimited moves and changes via the internet in real time. Time of day divert You can set your hours of business and control where your calls go during this period and afterwards. Voicemail to email This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar. Virtual Receptionist When a caller rings they will hear a welcome or promotional message recorded by a professional broadcaster. A menu of up to ten follow with the caller asked to choose the appropriate department via their telephone keypad. The best way to illustrate how Select Virtual Receptionist works is to use an example: "Thank you for calling (Company Name). Using your telephone keypad please select one of the following 4 options. Please dial 1 for sales, 2 for accounts, 3 for customer services and 4 for general enquiries." You can control all the parameters within the Virtual Receptionist by using the web management tools. Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Net Planner in Brief The Net Planner package includes: Web based management for instant online changes and disaster recovery Set your hours of business and control where your calls go during and after your hours of business. Three time zone settings per day Each time zone has its own specific divert plan with the option to divert to three alternate numbers and/or voicemail. Out of hours divert with the option to divert to two alternate numbers and/or voicemail Cost Options: Call Record Basic. All recordings are emailed as a .wav file Call Record Advanced. All recordings are stored on our Audio Server Configurable announcements Mid Call Transfer Call Whisper The Call Planner package includes: Divert on busy or no answer to three alternate telephone numbers and/or voice mail Control the amount of rings before the calls are diverted Generic voicemail to email messages for in and out of office hours Set an alternate number and or voicemail to email for outside office hours Set your hours of business Web management for all aspects of the Call Planner Web Management Web based management facility that gives you access to unlimited moves and changes via the internet in real time. Time of day divert You can set your hours of business and control where your calls go during this period and afterwards.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Divert Plan Control where your calls go when unanswered or busy. You can divert your calls to two alternative numbers or to voice mail. You can also divert to a mobile phone. You can set the amount of seconds the call rings for before sending it to an alternative number. You can change the receiving numbers through the web management control panel. All changes are instant. Voicemail to email This is used in conjunction with your Divert Plan and your Time of Day Plan. At times specified by you in the time of day plan and your Divert Plan your call can be answered by the voice mail system. These calls will then be emailed to you as a .wav file that can be listened to in media player or similar. Out of hours divert – Premium Two alternate numbers for outside of office hours and/or voicemail to email.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Vision in Brief Vision is a web based call statistics package that provides valuable, real-time management information enabling you to manage your business even more effectively. Analyse how your calls are being handled - allowing you to monitor employee performance, and encourages maximised workforce efficiency. Helps you to plan staff levels and select the number of phone lines you require based on the level of inbound traffic. Replaces the need for call statistics information to be generated manually. Information is in real time, allowing you to respond quickly when required. All reports are retrieved quickly, and displayed in an easy to view format. Data can be shown in graph/chart format. Reports can be downloaded as a csv file to import into software programs such as Excel. Vision can help you to identify which advertisements campaigns work, preventing marketing mistakes and ensuring you get maximum value from your investment through improved targeting.

Call Reports - Target summary report Indicates the number of calls answered and unanswered, including the number of unique callers for the specified time period. The ability to identify unique callers is useful as it excludes individuals using the redial button. For example, you could have 50 missed calls, but only one unique number, so you’ve only missed one person. Target overflow report Identifies the number of calls that were unanswered or engaged, helping high-light drop offs as the call attempts to flow to different targets. Daily report Helps to identify call flow, such as when the busiest time of the day is, which are the busiest days in a month and how many calls are received out of working hours. This allows you to plan for these periods, maximising the resources available to answer calls.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Day/evening/weekend summary report Supplements the daily report, categorising the calls into three commercial time-bands that are generally used for billing purposes. Call originator report Provides you with the ability to view successful / lost calls by postcode, TV region, country, county, and STD code. Simultaneous call report Includes the maximum number of simultaneous calls received and the number of simultaneous calls that got an engaged tone. This allows you to see the maximum number of lines being used throughout the day. The report also calculates how many extra lines you need to cover busy periods! Who Should Use Vision? Companies who cannot afford to miss a call. Companies that want to better understand how their calls are handled. Companies that run multiple advertising or marketing campaigns and want to identify which ones are successful.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Outbound Calls in Brief The UK's lowest rates for business calls - How does it work? By using state of the art technology called Carrier Pre-Selection (CPS) we utilise a host of different carriers to ensure we get the best price for each individual call. We can then reflect these fantastic savings in our price to you, ensuring you pay the bare minimum for your calls. Signing up simply involves completing an application form and within 14 days your account will be active. You'll continue to pay your line rental to your current supplier but make massive savings on your calls through us. The UK's lowest rates for business calls - Why Choose Us? The U.K.’s lowest rates for business calls We are so confident in our product that we don't have a minimum contract (on CPS) Online billing - comprehensive, easy to understand information PRICE WATCH - your rates will be reviewed automatically, ensuring you are always paying the lowest rates possible Per second billing No hidden costs

Outbound Calls > BT's Capped Rate? BT are currently marketing their new Business Plan Tariff implying business customers will make large savings on their call costs. In our opinion, the BT Business Plan is a clever piece of marketing. Their new capped rate of 20p for local and national calls and 25p for calls to mobiles seems very attractive but our research has indicated that many business customers will see an increase in telephone costs as a result of the package. Facts: Call costs: Our rate per minute is significantly lower than BT's business rate on either their standard or tailored tariffs. Hence you save money.

Telecoms World Plc . Unit 3, kingfisher House, New Mill Road, Orpington, Kent, BR5 3QG Tel: 0800 043 0800 . Fax: 0870 042 5678 . www.telecomsworldplc.co.uk Registered in England 3576847


Call duration: Data from Energis (one of the UK's largest network operators) shows that 90% of business calls are under 3 minutes and our data shows the average duration of a call is less than 2 minutes. Therefore BT's capped rates make little difference on a typical business call spend. Setup charge for calls to mobiles: BT charges a 7p setup charge for every call to a mobile. We do not. Minimum Contract Period: The BT business plan requires customers to commit to a 1 year contract. You can cancel with us at any time, even within the first year. Minimum Threshold: BT customers will have to commit to a fixed spend threshold (claw backs will be invoked if thresholds are not reached). Spend as much or as little as you like and enjoy the same low rates.

The Benefits - Up To 70% Savings against BT Standard Tariffs Telecoms World is one of the lowest priced companies in the UK for business telephone calls, with savings of up to 70% on standard BT national & international tariffs. Per Second Billing Only pay for the seconds that you use. Put simply, if your call only lasts for 10 seconds, you only pay for 10 seconds. No Minimum Call Charge Don’t be fooled by the small print. The majority of telecoms companies charge a minimum call charge. We don’t, thus you never pay for time you don’t use. No Connection Charge or Call Setup Charge We don’t believe in charging you something for nothing. With Telecoms World you won’t pay us for the privilege of connecting your call. No Monthly Fee or Minimum Spend With Telecoms World, no matter how much you spend you simply pay for the seconds you use - nothing else.


Simple and Easy To Use Tariff No complicated and confusing tariffs designed to bury hidden costs. With Telecoms World, what you see is what you get. Our new Price Watch scheme means you will always have the lowest rates in the market without compromising quality. No Need to Change Your Lines Or Numbers No need to change your line provider, simply use Telecoms World for cheaper calls. Tier 1 Carrier Service Telecoms world only use Tier 1 carriers to ensure you of the highest quality calls and service at all times. Full CLI Presentation Telecoms World will offer full CLI presentation for all calls. Beware of companies who are unable to do this as they may be using carriers who are unable to offer the same call quality as us. Online Billing Information We have a comprehensive online billing option that enables you to view your bills and valuable call statistics. No Minimum Contract Period We are so confident in our product and service that unlike our competitors we do not have a minimum contract period.


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