TeleComp 2024 Catalog

Message from the CEO

Welcome to the new TeleComp Products & Services Catalog! We’re excited to introduce you to our complete range of IT, cybersecurity and telecommunications offerings.

Inside this catalog, you’ll find everything you need to get and stay connected, fortify your cybersecurity measures, and streamline your operations. Whether it’s IT support, cloud phone systems, or cybersecurity, we’ve got you covered.

At TeleComp, your experience and satisfaction are at the heart of everything we do. Our dedicated team works tirelessly to ensure the smooth operation of your technology infrastructure, so you can focus on what’s important - running and growing your business.

Best regards,

Chris Beaty CEO

Doing Business With TeleComp

Company Overview

TeleComp helps customers leverage technology to run and grow their business.

For over 20 years, TeleComp has provided world-class IT, cybersecurity, and telephony solutions for organizations across a range of industries, including healthcare, education, finance, and government.

By partnering with one of the largest regional technology firms in the country, TeleComp customers experience the ease and peace of mind that comes from working with dedicated, experienced tech professionals.

Corporate Partnerships

Covenience of Local Service

Responsiveness defines us.

TeleComp is your local IT and telecommunications partner. With local offices in seven regions, we are able to quickly respond to issues with both virtual and in-person support, 24/7.

We partner with the most recognized and trusted tech companies in the world. These relationships allow TeleComp to provide the best possible solutions for any technology, telecommunications or data security project.

TeleComp Guarantees

We hold ourselves to the highest professional standards. These guarantees are built into everything we do. Complete Information Privacy Onsite On-Time Performance Guarantee Service Phone Calls Always Answered

Make Things Right If We Fall Short Meet Service Level Agreements Dedicated Account Manager

Proactive Account Mangement

Additional benefits to help you get the most out of your TeleComp products and services.

Comprehensive Customer Support

Unlock unparalleled support with every TeleComp product and service. Choose from a range of options and experience professional assistance tailored to your needs.

Fortify the security of your business like Fort Knox, with TeleComp FortNOC Managed IT Services

TeleComp offers a scalable and fullycustomizable portfolio of IT and security solutions. Our team of certified professionals will handle your technology requirements and proactively monitor your network and devices to shut down threats before they impact your business.

Managed IT Services

Managed IT Services

FortNOC RMM

Remote Monitoring & Management

Workstation Monitoring

Server Monitoring

O/S Patch Management

Third Party Patch Management

Remote Monitoring

Unattended Remote Control

Advanced Alerting

Script Automation

Monthly Reports

Attended Remote Support

Self Service Portal

Server NOC 24/7 Support

Advanced Server Support

Server Issue Remediation

Advanced Escalation

Monthly Rollup Testing

Firmware Updates (Basic)

Microsoft Hyper-V Support

Vmware ESX and vMachine Support

Citrix XENapp Support

Azure Support

Exchange Online Management

Office 365 Management

AD Domain and User Management

DHCP, DNS and RDS Management

IIS and SQL Management

On-site Support and Installations

Managed IT Services

FortNOC Connect

Switches, Firewalls and Wi-Fi Access

Points

Remote Monitoring & Configuration

Routine GA Firmware Updates

Basic Moves, Adds & Changes

Site to Site VPN Tunnels

Remote User VPN Access

SD-WAN Features

Intrusion Detection/Prevention

Zero Day Threat Response

Wireless Design

SSID Setup and Guest Access

and Design

FortNOC Secure

Endpoint Protection and Security

Endpoint Protection

24/7 Expert-led Threat Monitoring

Reporting

Threat Hunting

Remote Configuration

Software Updates

Policy Confguration

Data Loss Prevention

Web Filtering

Malware, Ransomware & Crypto Locker Prevention

Detection and Propagation Stoppage

Virus Remediation and Advanced Support

Root Cause Analysis

Dedicated Response Manager

Single Sign On / AD Integration

FortNOC UPS

Remote Monitoring & Support

Smart Card for Remote Management

SNMP Alerting

Optimal Sine Wave Output

Automatic

*Specifications are based on specific models and are subject to change depending on vendor availability

FortNOC Vault

Backup Management & Monitoring

Server File & Image Level Backups

Workstation Only File Level Backups

Disaster Recovery Plan

(Including Retention)

Reporting

256-bit Encryption

Virus Auto-Scanning Self Service Portal

Please talk to your account representative if you are interested in the co-management of your equipment with TeleComp.

TeleComp’s Compliance programs help businesses fortify digital defenses and ensure regulatory adherence. Our solutions include risk assessments, industry-specific compliance strategies, advanced threat detection, employee training, and robust incident response planning.

“Cybersecurity and privacy regulations in the Healthcare industry are intense.

The TeleComp team stepped in to guide our annual cyber liability and risk assessments, and they’re currently deploying comprehensive security systems and protocols. (We’ve also been able to reduce costs by replacing two full-time IT positions.) TeleComp’s expertise and experience are vital to our hospital and my own peace-of-mind.

Brian Miller CEO, DeWitt Hospital & Nursing Home

Service Levels

Choose the plan that’s right for your organization’s business needs.

ESSENTIALS

Compliance as a Service (CaaS ) – Customer Managed

Kickstart your compliance journey confidently with our Essentials package. You can manage, document, and monitor your compliance progress through our Customer Compliance Portal with TeleComp’s support every step of the way.

We provide setup, onboarding, training, initial risk assessments, and critical business function identification.

Quarterly and Annual meetings are included to address any issues and provide feedback.

ADVANCED

Compliance as a Service (CaaS) – TeleComp Managed

Take your compliance efforts to the next level with our Advanced package, which builds on the Essentials offering.

Not only do you receive all the Essential tools, access to the Customer Compliance Portal, and initial risk assessments, but TeleComp will generate a plan of action, timeline, and milestones for customers to eliminate gaps, mitigate risks, and meet regulatory standards for their industry.

Virtual Chief Security Officer (vCSO)

Experience unparalleled support and guidance as you navigate your path to regulatory adherence with your own Virtual Chief Security Officer. Combining the robust features of our Essentials and Advanced packages, the Premium suite goes a step further.

Not only do we build a plan of action and review your progress, but we lead the process of crafting tailored policies and procedures to meet your industry standards and protocols. Additionally, TeleComp will manage employee policy acceptance and facilitate security awareness training.

TeleComp provides risk education and guidance, empowering customer stakeholders to make well-informed risk assessments. Plus, we collaborate with customer vendors to ensure thorough documentation of vendor cybersecurity controls.

Cybersecurity Compliance

FortNOC Compliance

Regulatory Compliance and Auditing

Personally Identifiable Information Scan

Compliance Management Toolset

Risk Management Tools

Written Policies and Procedures

Incident Response Plan

Vendor Management System

Plan of Action and Milestones/Action Item Tracking

Compliance Progress Dashboard

Compliance Documentation Storage

Disaster Recovery Plan

Tabletop Test (Incident Response & Disaster Recovery)

Progress Meetings

User and Privileged Account Reviews

Executive/Board Meeting Updates

Provided

Add-Ons

The following add-ons are available on an à la carte basis for all service levels, including Essentials, Advanced & Premium.

NIST Cybersecurity Framework

Cyber Liability Framework

PCI-DSS

HIPAA

FTC Safeguards

FINRA

Graham Leach Bliley (GLBA)

NIST 800-171/CMMC 2.0

Additional industry-specific add-ons can be included. Please inquire with your Account Executive for more information.

SOX (Sarbanes Oxley Act) GDPR (Europe)

TeleComp helps businesses consolidate collaboration tools, enhance productivity, and enjoy seamless communication with our suite of business phone solutions.

“As a vital utility, providing power to our customers became even more critical during the pandemic, so it was essential for us to be able to pivot quickly and maintain the level of service our customers were used to. TeleComp helped us do that. We’ve worked with them for many years and our professional relationship has always been second-to-none.

Brian Orrick

Technology Coordinator

Arkansas

Valley Electric Cooperative

Business Phone Systems

TeleCloud & Collaboration Overview

Experience the ease and mobility of TeleComp’s customizable, scalable, and cloud-based phone solution— TeleCloud. Seamlessly integrating with both Cisco WebEx and Microsoft Teams collaborations applications, TeleCloud’s flexibility allows customers to choose the platform that works best for their business.

Extension and dialtone only, for example: student, lobby, kitchen, conference room phones; analog devices

Adds mailbox with desktop and mobile WebEx Application features, includes Webex PersonalRooms with 25-person limit

Adds desktop client SMS messaging, WebEx meetings and calendar integration

Adds WebEx meetings with desktop presenter controls and recording of meetings

Uses the Microsoft Teams Desktop and Mobile application as softphone endpoint; requires a Microsoft Office 365 plan with Standard Phone License Addon, or A5/E5

Phone Extension

Voicemail with Voicemail to Email

Mobile App

Desktop Client with Internal Messaging

SMS / MMS through Desktop Client

Calendar Integration Office365 / Google

100-Person Meetings

1000-Person Meetings

Meeting Recording

Recording Transcription

Presenter Controls

Desktop Control

Modern Communication Services

In today’s digital age, businesses require a wide assortment of communications solutions. TeleComp offers many industry-specific solutions to streamline business processes and enhance your communications abilities.

Contact Center

With over 700 features, TeleComp’s Contact Center solutions are as customizable as your business requirements. From CRM integration and Interactive Voice Response routing to integrated desktop and mobile apps, your customer service has never been more responsive.

On-Premise Phones

TeleComp’s flexible and reliable On-Premise Phone Systems include mobility, IM, video and collaboration tools. Fully scalable, our On-Premise system can grow with your company’s needs.

Call Recording

Leverage leading-edge call recording, screen recording and other customer experience solutions with TeleComp’s recording options. These services are fully customizable to your organization’s specific needs and are managed by TeleComp’s in-house specialists.

Emergency Mass Notifications

Keeping your entire staff in the loop and up-to-date can be a real challenge. TeleComp has solutions for Mass Notification and Critical Event Management. Send emergency alerts via text, email, voice and more.

Dedicated Internet & SIP Services

TeleComp delivers reliable high-speed internet with Fiber and SIP services. Expert support and managed billing ensure hassle-free connectivity.

Dedicated Fiber Internet

Elevate your online experience with Dedicated Fiber Internet, delivering lightning-fast connectivity, combined with the guaranteed stability of a business-grade circuit.

SIP Trunking

Enhance communication efficiency with SIP Trunking, a flexible way to provide dialtone on a scalable basis, that can grow and shrink as your business needs demand.

Diverse Carriers

Embrace connectivity diversity with Diverse Carriers, providing maximum uptime and high availability, required by today’s cloud applications.

Dedicated Internet Services

Explore the power of TeleComp’s dedicated high-speed internet and SIP services. Our dedicated project team handles paperwork, installations, troubleshooting, and billing, ensuring you enjoy a hassle-free connection.

Managed WAN

Streamline network operations across multiple locations with TeleComp’s comprehensive managed router services.

Technical Support

Don’t call the carrier, call us! Access expert assistance anytime with our dedicated Technical Support, providing prompt responses. Our USA based TeleComp staff handles every support issue you may encounter.

Managed Billing

Enjoy TeleComp’s direct and easyto-read consolidated invoicing and contract agreements. We also handle any billing disputes or carrier communications. We are your single point of contact for all carrier services.