Global enterprise unified communication & collaboration market forecast & opportunities, 2022 brochu

G l o b a l E n te r p r i s e U n i f i e d C o m m u n i c a t i o n & C o l l a b o ra t i o n M a r ke t B y A p p l i c a t i o n , B y D e p l oy m e n t , B y E n d U s e r, B y Re g i o n , C o m p e t i t i o n Fo r e c a s t & O p p o r t u n i t i e s , 2012 – 2022 Market Intelligence . Consulting

Ta b l e o f C o n t e n t s S. No.

Contents

1.

Product Overview

2.

Research Methodology

3.

Analyst View

4.

Global Enterprise Unified Communication & Collaboration Market Landscape

5.

Global Enterprise Unified Communication & Collaboration Market Outlook 5.1.

Market Size & Forecast 5.1.1.

5.2.

5.3.

6.

By Value

Market Share & Forecast 5.2.1.

By Application (Enterprise Collaboration, Enterprise Telephony & Contact Center)

5.2.2.

By Deployment (Cloud & On-Premise)

5.2.3.

By End User (IT & Telecom, BFSI, Retail, Healthcare, Government, & Others (Education, Media & Entertainment, etc.))

5.2.4.

By Region (North America, Europe, Asia-Pacific, South America and Middle East & Africa)

5.2.5.

By Company

Global Enterprise Unified Communication & Collaboration Market Attractiveness Index 5.3.1.

By Application

5.3.2.

By Deployment

5.3.3.

By End User

5.3.4.

By Region

North America Enterprise Unified Communication & Collaboration Market Outlook 6.1.

Market Size & Forecast 6.1.1.

6.2.

By Value

Market Share & Forecast 6.2.1.

By Application

6.2.2.

By Deployment

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Contents

6.3.

6.2.3.

By End User

6.2.4.

By Country

United States Enterprise Unified Communication & Collaboration Market Outlook 6.3.1.

Market Size & Forecast 6.3.1.1.

6.3.2.

Market Share & Forecast 6.3.2.1.

6.4.

Market Size & Forecast 6.4.1.1.

6.4.2.

By Value

Market Share & Forecast 6.4.2.1.

By End User

Mexico Enterprise Unified Communication & Collaboration Market Outlook 6.5.1.

Market Size & Forecast 6.5.1.1.

6.5.2.

By Value

Market Share & Forecast 6.5.2.1.

7.

By End User

Canada Enterprise Unified Communication & Collaboration Market Outlook 6.4.1.

6.5.

By Value

By End User

Europe Enterprise Unified Communication & Collaboration Market Outlook 7.1.

Market Size & Forecast 7.1.1.

7.2.

By Value

Market Share & Forecast 7.2.1.

By Application

7.2.2.

By Deployment

7.2.3.

By End User

7.2.4.

By Country

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Contents

7.3.

United Kingdom Enterprise Unified Communication & Collaboration Market Outlook 7.3.1.

Market Size & Forecast 7.3.1.1.

7.3.2.

Market Share & Forecast 7.3.2.1.

7.4.

Market Size & Forecast 7.4.1.1.

7.4.2.

By End User

France Enterprise Unified Communication & Collaboration Market Outlook

7.5.1.

Market Size & Forecast 7.5.1.1.

7.5.2.

By Value

Market Share & Forecast 7.5.2.1.

By End User

Spain Enterprise Unified Communication & Collaboration Market Outlook 7.6.1.

Market Size & Forecast 7.6.1.1.

7.6.2.

By Value

Market Share & Forecast 7.6.2.1.

7.7.

By Value

Market Share & Forecast 7.4.2.1.

7.6.

By End User

Germany Enterprise Unified Communication & Collaboration Market Outlook 7.4.1.

7.5.

By Value

By End User

Italy Enterprise Unified Communication & Collaboration Market Outlook 7.7.1.

Market Size & Forecast

7.7.1.1.

7.7.2.

By Value

Market Share & Forecast

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Contents 7.7.2.1.

8.

By End User

Asia-Pacific Enterprise Unified Communication & Collaboration Market Outlook 8.1.

Market Size & Forecast 8.1.1.

8.2.

8.3.

By Value

Market Share & Forecast 8.2.1.

By Application

8.2.2.

By Deployment

8.2.3.

By End User

8.2.4.

By Country

China Enterprise Unified Communication & Collaboration Market Outlook 8.3.1.

Market Size & Forecast 8.3.1.1.

8.3.2.

Market Share & Forecast 8.3.2.1.

8.4.

Market Size & Forecast 8.4.1.1.

8.4.2.

By Value

Market Share & Forecast 8.4.2.1.

By End User

South Korea Enterprise Unified Communication & Collaboration Market Outlook

8.5.1.

Market Size & Forecast 8.5.1.1.

8.5.2.

By Value

Market Share & Forecast 8.5.2.1.

8.6.

By End User

Japan Enterprise Unified Communication & Collaboration Market Outlook 8.4.1.

8.5.

By Value

By End User

India Enterprise Unified Communication & Collaboration Market Outlook

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Contents 8.6.1.

Market Size & Forecast 8.6.1.1.

8.6.2.

Market Share & Forecast

8.6.2.1.

8.7.

By End User

Singapore Enterprise Unified Communication & Collaboration Market Outlook 8.7.1.

Market Size & Forecast 8.7.1.1.

8.7.2.

By Value

Market Share & Forecast 8.7.2.1.

9.

By Value

By End User

South America Enterprise Unified Communication & Collaboration Market Outlook 9.1.

Market Size & Forecast 9.1.1.

9.2.

9.3.

By Value

Market Share & Forecast 9.2.1.

By Application

9.2.2.

By Deployment

9.2.3.

By End User

9.2.4.

By Country

Brazil Enterprise Unified Communication & Collaboration Market Outlook 9.3.1.

Market Size & Forecast 9.3.1.1.

9.3.2.

Market Share & Forecast

9.3.2.1.

9.4.

By Value

By End User

Argentina Enterprise Unified Communication & Collaboration Market Outlook 9.4.1.

Market Size & Forecast

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Contents 9.4.1.1.

9.4.2.

Market Share & Forecast 9.4.2.1.

9.5.

By End User

Colombia Enterprise Unified Communication & Collaboration Market Outlook 9.5.1.

Market Size & Forecast 9.5.1.1.

9.5.2.

By Value

Market Share & Forecast 9.5.2.1.

10.

By Value

By End User

Middle East & Africa Enterprise Unified Communication & Collaboration Market Outlook 10.1.

Market Size & Forecast 10.1.1.

10.2.

10.3.

By Value

Market Share & Forecast 10.2.1.

By Application

10.2.2.

By Deployment

10.2.3.

By End User

10.2.4.

By Country

Saudi Arabia Enterprise Unified Communication & Collaboration Market Outlook 10.3.1.

Market Size & Forecast 10.3.1.1.

10.3.2.

Market Share & Forecast 10.3.2.1.

10.4.

By Value

By End User

UAE Enterprise Unified Communication & Collaboration Market Outlook 10.4.1.

Market Size & Forecast 10.4.1.1.

10.4.2.

By Value

Market Share & Forecast 10.4.2.1.

By End User

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Contents 10.5.

South Africa Enterprise Unified Communication & Collaboration Market Outlook 10.5.1.

Market Size & Forecast 10.5.1.1.

10.5.2.

Market Share & Forecast 10.5.1.1.

10.6.

Market Size & Forecast 10.6.1.1.

10.6.2.

13.

By Value

Market Size & Forecast 10.6.2.1.

12.

By End User

Qatar Enterprise Unified Communication & Collaboration Market Outlook 10.6.1.

11.

By Value

By End User

Market Dynamics 11.1.

Impact Analysis

11.2.

Drivers

11.3.

Challenges

Market Trends & Developments 12.1.

Bring Your Own Device (BYOD) Work Trend

12.2.

Growing Adoption of SMAC Ecosystem

12.3.

Increasing Popularity of DevOps Collaboration

12.4.

Robust Demand for Mobile Collaboration

12.5.

Growing Presence of Unified Communication-as-a-Service (UCaaS)

12.6.

Emergence of Web Real-time Communication (WebRTC)

12.7.

Widespread Adoption of Team Chat

12.8.

Rising popularity Of Technology Enabled UC&C

Competitive Landscape 13.1.

Competitive Benchmarking

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Contents 13.2.

Company Profiles 13.2.1.

CISCO SYSTEMS, Inc.

13.2.2.

Microsoft Corporation

13.2.3.

Avaya Inc.

13.2.4.

International Business Machines Corporation

13.2.5.

Mitel Networks Corporation

13.2.6.

Nokia Corporation

13.2.7.

NEC Corporation

13.2.8.

Unify Software and Solutions GmbH & Co. KG

13.2.9.

Huawei Technologies Co. Ltd.

13.2.10.

Genesys Telecommunications Laboratories, Inc.

13.2.11.

Polycom, Inc.

13.2.12.

Verizon Communication Inc.

13.2.13.

AT&T Inc.

13.2.14.

DXC Technology Company

13.2.15.

BroadSoft, Inc.

13.2.16.

8x8, Inc.

13.2.17.

Orange Business Services SAS

13.2.18.

RingCentral, Inc.

13.2.19.

GENBAND US LLC

13.2.20.

Atlassian Corporation Plc

14.

Strategic Recommendations

15.

About Us & Disclaimer

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Product Overview Enterprise Unified Communication & Collaboration (UC&C) Enterprise UC&C is a fusion of enterprise communication services including voice, video conferencing, instant messaging, email, etc., and collaboration tools, such as screen sharing, calendar, spreadsheets, etc., integrated into a single platform to aid enterprises across the globe build efficient enterprise communication and collaboration channels.

Enterprise UC&C helps organizations perform Real-Time Communication and collaboration, and uplifts enterprise productivity, increases collaboration among teams, reduces IT costs, minimizes telephony cost, etc.

UC&C can be further bifurcated on the basis of application in enterprises: Enterprise Collaboration: It allows employees of an enterprise to work together on a project and share information among each other. Document sharing, video conferencing, etc., are some of the technologies that ensure collaboration among employees from multiple geographical locations simultaneously.

Enterprise Telephony: Enterprise telephony is a combination of traditional telephony and IP telephony. IP telephony uses Internet Protocol to facilitate interaction between distant parties by enabling digital transmission of voice, fax, text, etc.

Contact Center: Contact center, also known as e-contact center, is a centralized location for managing customer information. Contact center uses UC&C technologies such as Voice over IP, email, instant messaging, etc., and aids enterprises in uplifting customer experience.

10 10 Š TechSci Research

Research Methodology Our dedicated team of industry experts has comprehensively monitored and analyzed various aspects of global enterprise unified communication & collaboration (UC&C) market. The team has analyzed various industry

segments and speculated a positive future for the industry. Taking into consideration strategic alliances, capital investments, etc., our team of analysts has provided a prudent analysis of the industry’s performance in the future. This would enable our clients in planning investment decisions and exploring growth opportunities in global enterprise unified communication & collaboration market.

For our study, we have gathered information through primary research surveys with mid to senior management

personnel in eight companies offering enterprise UC&C as well as distributors across the globe, followed by an exhaustive search of credible paid databases. Our team of experts has then prudently evaluated all the collected information and organized it in chronological order to depict a meaningful and clear picture of global enterprise UC&C market.

In addition, while compiling the data, we have also validated all collected information from multiple sources and

data warehouses to present the most accurate and precise information of the concerned industry. We have also identified and analyzed all emerging trends, including important drivers and challenges confronting global enterprise UC&C market. We have also presented various forecasts for the industry based on our in-depth analysis of market dynamics, prevalent trends, major developments and growth opportunities.

Companies Interviewed

Microsoft Corporation, CISCO SYSTEMS, INC., Avaya Inc., International Business Machines Corporation, Mitel Networks Corporation, NEC Corporation, Unify Software and Solutions GmbH & Co. KG, Genesys Telecommunications Laboratories, Inc.

Secondary Sources

Company Website, News Articles, Press Releases, Company Annual Reports, Organization of the Petroleum Exporting Countries (OPEC), Identity Theft Resource Center, World Bank, etc.

11 11 Š TechSci Research

Industry Brief

Enterprise Unified Communication & Collaboration Market to Grow at 15% CAGR until 2022 According to TechSci Research report, “Global Enterprise Unified Communication &Collaboration Market By Application, By Deployment, By End User, By Region, Competition Forecast & Opportunities, 2012 – 2022’’, the global enterprise unified communication & collaboration (UC&C) market is projected to exhibit a CAGR of 15.3% during 2017 - 2022. Increasing collaboration between companies for the development of advanced technologies, growing demand for enterprise UC&C for building enterprise communication & collaboration channels across the globe to facilitate exchange of information, project progress, scheduling tasks, etc., are expected to thrive the global enterprise UC&C market through 2022. Growth in the market is also anticipated on account of increasing demand for remote communication channels and surging adoption of BYOD work culture.

Growing collaboration between technology providers and Original Equipment Manufacturers (OEMs) for the development and deployment of advanced technologies, including smart home technology, industrial Artificial Intelligence (AI), etc., coupled with rising popularity of video conferencing and SMAC Ecosystem is boosting the acceptance of UC&C solutions across various end user industries, such as IT & telecom, BFSI, retail, etc. Increasing use of electronic devices, including smartphones and tablets, growing internet penetration and rising global cellular mobile subscription coupled with surging popularity of mobile collaboration in enterprises is fueling investments in the development of enterprise UC&C solutions for mobile devices, thereby aiding global enterprise UC&C market.

“With smartphones gaining traction across the globe, enterprises are increasingly adopting BYOD work trend and mobile collaboration for building a collaborative and productive enterprise environment. In addition, rising popularity of contact centers for boosting customer experience and integration of UC&C with enterprise solutions, including CRM and ERP, is further inspiring enterprises to accelerate the integration of UC&C with their IT infrastructure”, said Mr. Karan Chechi, Research Director with TechSci Research, a research based global management consulting firm.

12 12 © TechSci Research

Sample Data-Snapshot Figure 1: Global Enterprise Unified Communication & Collaboration Market

Figure 4: Global Enterprise Unified Communication &

Size, By Value, 2012-2022F (USD Billion)

Collaboration Market Share, By Deployment, By Value, 2012-2022F

CAGR 2012-2016 X%

17

16

18

19

CAGR 2017E-2022F X%

20

2012 2013 2014 2015 2016

21

22

23

24

25

26

80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 80% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20%

On-Premise

2017E2018F2019F2020F2021F2022F

Cloud

Figure 92: Global BYOD Market Size, By Value, 2016Figure 3: Global Telecom Cloud Market Size, By Value, 2016-2022F (USD

2022F (USD Billion)

Billion)

150

170

190

210

230

250

270

2016

2017E

2018F

2019F

2020F

2021F

2022F

CAGR 2016-2022F X%

700.00

100.00 2016

2017E

2018F

2019F

2020F

2021F

2022F

Figure 6: Global Mobile Cellular Subscription, By Volume, 2010-2016 (Billion)

6.00

7.00

8.00

9.00

10.00

11.00

5.00 2010

2011

2012

2013

2014

2015

2016

Source: XXXXX Note: These are dummy figures; please purchase our report for actual data

Figure 39: Germany’s Share in Europe Enterprise Unified

Communication & Collaboration Market, By Value, 2016 & 2022F

Germany

2016

2022F

X%

X%

13 13 © TechSci Research

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About Us & Disclaimer About Us : TechSci Research is a global market research and consulting company with offices in the US, the UK and India. TechSci Research provides market research reports in a number of areas to organizations. The company uses innovative business models that focus on improved productivity, that also ensure the creation of high-quality reports. The proprietary forecasting models use various analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global industry prospects. Combined with the detailed analysis of company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.

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Disclaimer : The contents of this report are based on information generally available to the public from sources believed to be reliable. No representation is made that it is timely, accurate or complete. TechSci Research has taken due care and caution in compilation of data as this has been obtained from various sources including which it considers reliable and first hand. However, TechSci Research does not guarantee the accuracy, adequacy or completeness of any information and it is not responsible for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the subscribers / users of this report. The information herein, together with all estimates and forecasts, can change without notice. All the figures provided in this document are indicative of relative market size and are strictly for client’s internal consumption. Usage of the same for purpose other than internal will require prior approval of TechSci Research.

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