MARKET INTELLIGENCE . CONSULTING www.techsciresearch.com INDIA FACILITY MANAGEMENT MARKET FORECAST AND OPPORTUNITIES 2018 – 2028
2 © TechSci Research Table of Contents S. No. Contents 1. Service Overview 2. Research Methodology 3. Executive Summary 4. Voice of Customer 4.1. Overall Brand Satisfaction Level 4.2. Brand Satisfaction Level wrt Availability 4.3. Brand Satisfaction Level wrt Mode of Distribution 4.4. Brand Satisfaction Level wrt Pricing 4.5. Brand Satisfaction Level wrt Sales Service 5. India Facility Management Market Outlook 5.1. Industry Structure and Stakeholders 5.2. Porter’s Five Force Analysis 5.3. Market Size & Forecast 5.3.1. By Value 5.4. Market Share & Forecast 5.4.1. By Service (Property, Cleaning, Security, Catering, Support and Others) 5.4.2. By Application (Commercial, Industrial and Residential) 5.4.3. By Service Type (Hard Service & Soft Service) 5.4.4. By Region (North, West, East and South) 5.4.5. By Company (2022)
Table of Contents
S. No. Contents
5.5. Market Map (By Service, By Application, By Service Type, By Region)
6. India Property Services Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Application
6.2.2. By Region
7. India Cleaning Services Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Application
7.2.2. By Region
8. India Security Services Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Application
8.2.2. By Region
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Table of Contents
S. No. Contents
9. India Catering Services Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Application
9.2.2. By Region
10. India Support Services Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Application
10.2.2. By Region 11.
Market Dynamics
11.1. Drivers 11.2. Challenges 12. Market Trends and Developments 13. Policy and Regulatory Landscape 14. India Economic Profile 15. Impact of COVID-19 on India Facility Management Market
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17.1. Jones Lang LaSalle Property Consultants (India) Private Limited
17.3. Colliers International (India) Property Services Private Limited
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of Contents
Table
S. No. Contents 16. Service Cost Analysis 17. Company Profiles
17.2. Quess Corp Limited
17.4. Sodexo India Services Private Limited
17.5. BVG India Limited
17.6. Updater Services Private Limited
17.7. CBRE South Asia Private Limited
17.8. SIS Limited 17.9. Cushman and Wakefield India Private Limited
17.10. Knight Frank India Private Limited
17.11. EFS Facilities Services India Private Limited
About Us & Disclaimer
17.12 ISS Facility Services India Private Limited 18. Strategic Recommendations 19.
ServiceOverview
Service Overview
Scope of Report: Facility Management
• The term "Facility" is any tangible asset in an organization that supports its operations. Facility management refers to maintaining an organization's physical assets such as buildings and equipment through cleaning, security, Mechanical, Electrical & Plumbing (MEP) maintenance, etc., which improves the effectiveness of the primary activities in that organization.
• According to the International Facility Management Association (IFMA), “Facility Management (FM) is a profession that encompasses multiple disciplines to ensure the functionality of the built environment by integrating people, place, process and technology”. In brief, facility management is a discipline focused on supporting the core activities of any company.
• Facility management primarily includes property, cleaning, security, catering, and support services. The facility management services are essential for enhancing the operational efficiency of any business, as they ensure its smooth functioning, enabling the businesses to focus on their core operations. Effective facility management ensures employees a safe and effective environment, which is necessary to boost their performance.
• The India facility management market is a fragmented market which comprises both facility management companies, and specialist contractors. The cost of facility management represents around 5% of the facility’s lifecycle cost. Availing facility management services may provide a 50% to the facility’s lifespan.
• The scope of this report encompasses the ‘outsourced’ facility management market of India.
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8 © TechSci Research Service Overview Scope of Report: Facility Management Review Period 2018 – 2021 Base Year 2022 Estimated Year 2023 Forecast Period 2024 – 2028 Year Range SERVICE • Property • Cleaning • Security • Catering • Support • Others REGION • North • East • West • South MarketSegmentation SERVICE TYPE • Hard Service • Soft Service APPLICATION • Industrial • Commercial • Residential Scope of Services: Property: Building Maintenance, Ground Maintenance, Environmental Management, Damage Control, etc. Cleaning: Carpet Cleaning, Floor Cleaning, Window and Facade Cleaning, Deep Cleaning, etc. Security: Alarm System, Manned Guarding, Access Control, Mobile Patrolling, etc. Catering: Inflight Catering, Event Catering, Labor Camp Catering, Corporate Catering, etc. Support: Front Office, Porterage, Helpdesk Operations, etc. Others: Furniture Supplies, Asset Management, Printing Services, Contract Management, Stationery Supplies, Postal Services, etc.
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of Hard and Soft Services Hard Services Soft Services Mechanical, Electrical and Plumbing Cleaning Building Fabric Maintenance Security Lift & Door Maintenance Mail Management Lightning & Power Issues Waste Management HVAC Maintenance Catering Car Parking System Concierge/Reception Building Management System Landscaping Decoration & Refurbishment Pest Control Escalator Service Handyman Services Fire & Security System Hygiene & Clinical Waste Generator Maintenance Portering Minor Project Management Ground Maintenance Testing & Inspection Health & Safety Services UPS Maintenance Furniture & Equipment Civil & Carpentry Work Vending Machines Source: TechSci Research Hard facilities management services are related to the building's physical structure and cannot be removed.
and directly
the safety and well-being
employees and visitors.
contrast, soft facilities management services
required
law and
be added or removed. Soft facility management services
building more pleasant and
security
soft services a business
business
occupant requirements.
Scope
They are mandated by law
impact
of
In
are not necessarily
by
may
are typically used to make a
comfortable for its residents. They can also improve the
of the structure. The type of
needs to employ depends on the type of
and
ResearchMethodology
ofRespondents Formulating Questionnaire
In depthsecondary researchwas conductedto determineoverall marketsize,segmental marketsizeandtop companiesinIndia facilitymanagement market.
Inordertoconduct industryexperts’ interviews,TechSci formulatedadetailed discussionguide.
Listofleading companiesand industryspecialists wasdeveloped.
TechSciconducted interviewswith industryexpertsand leadingcompaniesfor datacollectionand verification.
Validation Data Analysis
Dataobtainedasa resultofprimary andsecondary researchwas validatedthrough rigorous triangulation.
Thedatawasscrutinized usingMS Excel,statistical toolsandinternal proprietarydatabaseto obtainqualitativeand quantitativeinsightsabout Indiafacilitymanagement market.
11 © TechSci Research Research Methodology ✓ IdentifyingKeyOpinion Leaders ✓ QuestionnaireDesign ✓ In-depthInterviews
Data
Data Collection DevelopingList
Market Profiling
Data Collection DataFilter &Analysis Research& Intelligence Actionable Insights Business Solution PrimaryResearch DeskResearch CompanyAnalysis ✓ RecentDevelopments ✓ MarketChanging Aspects/Dynamics ✓ GovernmentPolicies ✓ FinalConclusion ✓ MarketParticipants ✓ KeyStrengths ✓ LinkedIn ✓ TechSci Internal Database ✓ Factiva ✓ Hoovers Paid Sources ✓ Company Websites ✓ Company Annual Reports ✓ White Paper Study ✓ Financial Reports ✓ Investor Presentations ✓ Regulatory Body ✓ Associations, etc. Secondary Research Primary Research
Research Methodology
Baseline Methodology
Our dedicated team of industry experts has monitored and analyzed various aspects of India facility management market. The team has analyzed the outlook of various segments of this market while considering the major influencing factors such as growth in the real estate sector, rising demand for sustainable and energy-efficient green building solutions, government projects & initiatives, etc., projecting a steady growth during the forecast period. The study includes market forecasting, which would enable our clients to make better decisions while planning their strategy to achieve sustainability in the India facility management market.
Methodology Followed for Calculation of Market Size:
Market Size by Value: Market size, in terms of value, for the year 2022 was calculated based on information collected through exhaustive secondary research and primary surveys, with various key opinion leaders/stakeholders, such as facility management service providers, industry experts, etc.
The team interviewed more than 20 companies, 50 industry experts and other value chain stakeholders in India facility management market to obtain the overall market size during 2018 2022, which was validated by the Delphi technique. Taking standard deviation into consideration, the market size was averaged out, to arrive at the market size data for 2018-2022.
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Research Methodology
Respondents were asked about the current and future market growth rates, as well as market shares by service, by application, by service type, by region and by company. Removing the outlier responses, the geometric mean of growth estimates and service provider wise revenue shares generated across various segments were considered, to arrive at the final revenue shares. Revenue shares generated across various segments were further triangulated based on the primary interview response from other stakeholders.
Methodology Followed for Calculation of Market Shares:
Market shares by service, by application, by service type, by region and by company were calculated based on the responses received through primary surveys with industry experts, in which the respondents were asked about the market shares of the leading facility management service providers in India. The final shares were calculated by taking the geometric mean of the responses gathered from key opinion leaders after eliminating the outliers. Moreover, respondents were asked about the leading companies in India facility management market, which was validated with the revenues reported by the service providers specific to their facility management segment in various secondary sources.
Methodology Followed for Forecasting:
TechSci Research performed logical checks on data collected through surveys and analyzed results.
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Research Methodology
Data triangulation techniques were applied to fill the gaps and to present a more meaningful picture of the market. To forecast
India facility management market, TechSci Research used various forecast techniques such as:
o Moving Average
o Time Series Analysis
o Regression Analysis
o Econometric and Judgmental Analysis
TechSci Research used its own forecast tool, which is based on the growth of various allied industries in India. TechSci Research also used impact analysis during short, medium and long term period to estimate and analyze market demand scenario.
Partial List of Companies Interviewed
Jones Lang LaSalle Property Consultants (India) Private Ltd, Quess Corp Limited, Colliers International (India) Property Services Private Limited, Sodexo India Services Private Limited, BVG India Limited, Updater Services Private Limited, CBRE South Asia Private Limited, SIS Limited, Cushman and Wakefield India Private Limited, Knight Frank India Private Limited, EFS Facilities Services India Private Limited, ISS Facility Services India Private Limited
Partial List of Secondary Sources
World Travel & Tourism Council, World Bank, TechSci Research Proprietary Database &, Knowledge Repository, Company Annual Reports, Industry Magazines, Industry Reports, Statista, News Dailies, Credible Paid Databases, IMF, Facility Management Association of India, among others
Note: (a) Sum of some shares may not be 100% due to round off till two decimal places.
(b) The data given for any year represents the market during the period, i.e., 1st April of the previous year to 31st March of that year. eg: For 2023E, the data represents the period, 1st April 2022 to 31st March 2023.
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Industry Brief
Growing demand for outsourcing facility management services and rising inclination toward building automation and incorporation of building automation are expected to drive the India facility management market. According to TechSci Research report, “India Facility Management Market- By Region, Competition, Forecast & Opportunities, FY2017FY2027”, the India facility management market is anticipated to grow at a CAGR of 14.84% in the forecast period, 2023-2028, to reach USD97.29 billion by 2028. The rise in the efforts by the leading authorities to develop smart cities in the country to enhance the living standards of citizens and the growing focus of employers on ensuring employees' safety and health at the workplace drive the demand for the India facility management market. The development of smart cities in the country fuels the need for high-end technological infrastructure, comprehensive IT infrastructure, and a network of sensors, wireless devices, and cameras to deliver essential services in these cities. The surge in need for seamless data connectivity in these cities and the adoption of automation technology is expected to bolster the India facility management market growth over the next five years. However, the cost-driven market and absence of a skilled workforce may restrain the India facility management market growth in the forecast period.
Based on application, the market is divided into commercial, residential, and industrial. The commercial segment dominated the market in 2022 and held 51.59% of the total market share. It is expected to grow at a steady CAGR of 14.83% in the forecast period, 2023-2028. The market is driven by the ongoing large scale development of real estate projects and the high end investments by the public and private market players to support the construction industry. The government of India has introduced various initiatives, such as Make in India and the Smart Cities Mission, which have accelerated the growth of the construction industry. Massive support from the government and increasing investments in the infrastructure sector are expected to drive the growth of the commercial sector over the next five years. Based on service type, the market is divided into hard services and soft services. Soft services led the market in 2022 and held 53.93% of the overall market share. The growth of the segment is attributed to the rise in the demand for soft skills and expertise in various industries such as cleaning, support, catering, and security. With the growing industries, the demand for soft skills to grow at a CAGR of 13.91% over the forecast period, 2023-2028.
Based on the regional analysis, South India dominated the market and captured 31.80% of the total market share. The facility management market of South India is expected to grow at a CAGR of 15.07% in the coming years. Rapid commercialization and modernization and the presence of IT hub in the Southern region is increasing the need for infrastructure development and construction of organized spaces. Many companies are automating facility management services to enhance their energy efficiency.
Major market players operating in the India facility management market are Jones Lang LaSalle Property Consultants (India) Private Limited, Quess Corp Limited, Colliers International (India) Property Services Private Limited, Sodexo India Services Private Limited, BVG India Limited, Updater Services Private Limited, CBRE South Asia Private Limited, SIS Limited, Cushman and Wakefield India Private Limited, Knight Frank India Private Limited, EFS Facilities Services India Private Limited, ISS Facility Services India Private Limited “India's e-commerce industry is growing at a rapid pace due to high internet penetration and the proliferation of smart devices in the country. The high per capita income and increased awareness of consumers, and growing retail industry is boosting the integration of smart technologies in the last-mile delivery process. Smart technologies like RFID tags and GPS help track the movements of a vehicle in real-time. This technology is embedded with IoT-enabled sensors, which allows monitoring of temperature and humidity, thereby providing the customers with enhanced transparency to track the goods. The increasing need for last mile delivery services is expected to propel the India facility management market growth till 2028” said Mr. Karan Chechi, Research Director with TechSci Research, a research-based global management consulting firm.
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Sample Data
India Facility Management Market Size, By Value (USD Billion), 2018-2028F
CAGR 2018-2022 By Value: xx% CAGR 2023E-2028F By Value: xx%
2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F Value (USD Billion)
India Facility Management Market Share, By Service, By Value, 2018-2028F
2018
Property 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% 5.00% Cleaning 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% Security 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% 15.00% Catering 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% Support 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% Others 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% India Catering Services Market Share, By Application, By
20.00%
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-
Snapshot
2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F
2018 2019 2020 2021 2022 2023E 2024F 2025F 2026F 2027F 2028F
Value, 2018-2028F
Commercial 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% 50.00% Residential 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% Industrial 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00% 20.00%
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TechSci Research is a global market research and consulting company with offices in the US, UK and India. TechSci Research provides market research reports in number of areas to organizations. The company uses innovative business models that focus on improving productivity, while ensuring creation of high quality reports. The proprietary forecasting models use various analyses of both industry-specific and macroeconomic variables on a state-by-state basis to produce a unique ‘bottom-up’ model of a country, regional and global industry prospects. Combined with the detailed analysis of company activity and industry trends, the result is a uniquely rich evaluation of the opportunities available in the market.
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The contents of this report are based on information generally available to the public from sources believed to be reliable. No representation is made that it is timely, accurate or complete. TechSci Research has taken due care and caution in compilation of data as this has been obtained from various sources including which it considers reliable and first hand. However, TechSci Research does not guarantee the accuracy, adequacy or completeness of any information and it is not responsible for any errors or omissions or for the results obtained from the use of such information and especially states that it has no financial liability whatsoever to the subscribers / users of this report. The information herein, together with all estimates and forecasts, can change without notice. All the figures provided in this document are indicative of relative market size and are strictly for client’s internal consumption. Usage of the same for purpose other than internal will require prior approval of TechSci Research.
