Managing Excellence In-house Training

Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com

In-House Training

Excellence in Training

EX02E

Managing Excellence

Be equipped to the highest standard to manage performance improvement initiatives

Overview Managing Excellence training course is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.

This training is linked to building the EFQM Management Document, a simple way to documenting the organization against the EFQM Model. The document provides a good overview of the organization that can be used internally and externally.

Who Should Attend?

The training course is designed for managers, employees who work in Excellence Units and employees involved in Assessment Process to get them actively involved in using the EFQM Excellence Model to drive improvements in their organization.

Primary Objectives & Benefits This workshop will help participants to: 1. Apply the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts of Excellence within their working environment.

2. Use a set of quality management tools to lead their organization to Excellence.

3. Learn how to interpret an assessment feedback report.

4. Be able to use the DMAIC Approach and supporting improvement tools to pinpoint and address the root cause of improvement areas identified.

5. Learn how to use the Business Excellence Matrix Approach to develop a Management Document for their organization.

Excellence in Training

EX02E

Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com

Managing Excellence

Be equipped to the highest standard to manage performance improvement initiatives

Module 1 - Excellence Overview & Initiatives       

Excellence definition Introducing EFQM and the need for a Model Excellence achievement and recognition Excellent and award winning organizations Progressing in the journey to Excellence Forming Excellence Team Selecting Excellence Initiatives

Module 3 - The Excellence Model Criteria         

Leadership People Strategy Partnerships & Resources Processes, Products and Services People Results Customer Results Society Results Business Results

Module 2 - The Fundamental Concepts Of Excellence        

Adding value for customers Creating a sustainable future Developing organizational capability Harnessing creativity and innovation Leading with vision, inspiration and integrity Managing with agility Succeeding through the talent of people Sustaining outstanding results

Module 4 - RADAR Logic  Elements of RADAR  Apply RADAR for continuous improvement  Benefiting from RADAR Logic  Using RADAR with Enablers  Using RADAR with Results

 DMAIC & RADAR alignment

Module 5 - DMAIC Approach  Identifying organizational strengths  Identifying areas for improvement  Implementing improvements using DMAIC Methodology  Driving organizational improvement  Prioritizing organizational improvements  Benefiting from established problem-solving tools

Module 6 - Business Excellence Matrix Approach  Preparing feedback  EFQM Model management documents  Compiling the components of an EFQM management document  Using the Enabler Map to detail approaches  Completing a self-assessment using the Business Excellence Matrix

Program Highlight Duration: 3 days Date: To be Agreed with the Client Organization Timing: 8:30 am to 2:30 pm daily Venue: Suitable & fully equipped venue (to be provided by Customer) Notice required: 10 working days

Language: English or Arabic Material: Participants will be provided with high quality handouts Certificates: Certificates of Achievement shall be provided to participants upon successful completion of the training program Fees: Inclusive of facilitator’s fees, materials and certificates