Get in Touch: P.O. Box 34970 Dubai, United Arab Emirates Tel. No.: +971 4 2941288 Fax: +971 4 2941228 Email: ts@teampower.ae www.tpidubai.com | www.strategictalk.com
In-House Training
Excellence in Training
CS12E
Effective Customer Service Manager The theme of this course presents managers to the best practices in handling customer service efficiently, effectively and professionally.
Overview
Primary Objectives & Benefits This workshop will help participants to:
Customer service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated,
1.
Develop the skills and practices that are essential elements of a customer-service-focused manager.
2.
Develop and assess the success of a customer service management system including the International Customer Service Standard.
3.
Develop strategies for creating engaged employees and satisfied customers.
4.
Display service leadership and excellent people management.
5.
Effectively utilize measurement systems and tools.
6.
Ensure integration and operationalization.
strategic customer service management system for providing effective customer support. Professionals working within customer-focused businesses, or those managing their organization’s Customer Service Function need to be kept informed about the latest techniques and experiences. From
small customer service departments to large call centers, the importance of developing a valued relationship with customers using a strategic Customer Service Management System is an essential foundation of long-term business growth.
Who Should Attend? Customer Service Managers