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In-House Training
Excellence in Training
CS06E
Effective Customer Service Strategy Build a customer service strategy that will make an essential impact in your organization.
Overview In today's competitive environment, customers demand quality service. If you don't provide them with the products and services they want, they simply go elsewhere. Therefore managing the delivery of quality services and enhancing the quality of client services form an essential basis of any successful business. This training program will provide participants with the strategies and techniques to monitor, adjust and optimize their business processes and identify possible points of weakness with the objective to improve the customer experience. Attendees of the course will learn how to examine their existing service and how to build a customer service strategy that will make an impact in their organization.
Primary Objectives & Benefits This workshop will help participants to: 1.
customer, and their expectations and standards. 2.
Learn how to maintain positive relationships with all
customers. 3.
Pre-empt problems and conflicts and learn from those that arise.
4.
Leverage every service interaction into an opportunity to create real customer satisfaction and loyalty.
5.
Who Should Attend?
Identify of who constitutes a customer, or potential
Deliver consistent levels of service to all of your customers, whether they are local or global.
6.
Realize and maximize the strategic relationship between service, sales and marketing.
The course is suitable for leaders and managers who want to establish and develop an empowered customer service culture in their organization.
7.
Analyze their own role as a manager in implementing customer care standards.