Induction 2023

WELCOME TO LEXINGTON RECEPTION SERVICES

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INTRODUCING LEXINGTON AND LEXINGTON RECEPTION SERVICES You have made an excellent decision to join the Lexington family! We are a company who works hard, have fun and support each other.

We are here to look after you and help you achieve the best in your career

ENJOY YOUR JOURNEY WITH US

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OUR MISSION STATEMENT

“Lexington Reception Services.

Super people, providing a seamless, professional service, representing our clients’ and company values, every day.”

FOR OUR CLIENTS: We offer you a personalised service that matches your values and culture.

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FOR OUR TEAMS: We work with our teams to achieve the Client’s, company’s and their own personal goals.

OUR VA L U E S Be Bold & innovate

Respect our community & protect the planet

Be financially responsible

Enjoy what we do & have fun

Deliver great food, service & experiences

Value diversity & celebrate individuality

Nurture great talent

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ABOUT LEXINGTON Established in 2002 by a team with extensive experience in catering to both large and small companies, which are mostly blue chip and generally in and around London. Acquired by Elior Group in October 2014, a European leader in contracted foodservice with over €5.3bn in annual sales Lexington focuses on London and the South East whilst our parent company looks after the rest of the UK and Europe

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80

120

1000

number of clients

locations

employees with almost 10,000 across the UK

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LRS LEADERSHIP TEAM

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Jane Streat

Roberto Castella

Michele Couri

Head of Client Services

Operations Manager

Operations Manager

Lauren Chesney

Robert Haley

Laura Egerbacher

Support Team Manager

Support Team Assistant Manager

Business Development Manager

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WHO IS WHO IN LEXINGTON

Katharine Lewis Director

Matt Wood Managing Director

Jane Streat Head of Client Services

Business Development

Mobilisations

Food

Food

Marketing & Technology

Compliance (Sustainability, H&S)

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CSR

Financial Control

Ben McEwen

Jesse Bliss

Daniel Rampat

Jon Lilley

Fabricio Aguilar

Julia Usanova

Chiara Gianusso

Appan Balaguru

Sales Director

Transformation Marketing

New Business & Innovation Chef

Group Development Chef

Marketing Manager

Compliance Manager

ESG Business Partner

Commercial Finance Manager

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People & Services

Laura Rouse People Manager

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LEX RESPECT

LEX DNA

We respect our people, clients, suppliers and the planet

Lex DNA is a company-wide, internal quality check to ensure our core values & exceptional standards are maintained as we grow!

We celebrate diversity, inclusively and individuality.

We are as diverse as the city we live in – London

Why is this important?

Lex Respect Handbook mandatory for all Lex Team Members to sign

OUR SITE Please rate our commercial awareness Upselling/merchandising/product range Work to do

Good

but please consider

Comments:

Please rate the customer flow Colour/lighting/details/cleanliness

To ensure we deliver consistently high standards of food & service across all sites

How do we implement Lex DNA?

Ensure your form is returned to your manager within the first week of your new employment

Work to do

Each site has a Lexy Star who ensures at least two ‘Reality Checks’ are completed on our LexDNA app every week…

Good

but please consider

Please rate the marketing and app

Informative/current/interesting/clearly visible Good

but please consider

Comments:

LEX RESPECT HANDBOOK |

LexRESPECT WORKBOOK

through our people so we Our fun and inclusive culture is brought to life responsibilities and role to need to make sure that you understand your play in driving that culture. of the legal risks and our We also need to make sure that you are aware obligations under employment law.

EQUALITY & DIVERSITY What do ‘Equality’ & ‘Diversity’ mean?

in which everyone can Equality is a fundamental part of a fair society life. have the best possible chance to succeed in in a variety of visible and different is everyone that recognises Diversity be recognised, respected and non-visible ways. Those differences should valued.

Discrimination

Age

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Race

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Disability Gender reassignment

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Religion or belief

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Sex

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Marriage and civil partnership

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Sexual orientation

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Pregnancy and maternity

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LEX CONNECT What's Lex Connect?

people less favourably than This means that it’s against the law to treat ic they have. another person because of a protected characterist g against discriminatin for law in defence no absolutely There’s if you did so even ic, characterist protected a someone because of innocently or with the best of intentions.

Harassment

How can you access Lex Connect?

is ‘unwanted conduct According to the Equality Act (2010)… Harassment ic, which has the purpose related to a relevant protected characterist creating an intimidating, or effect of violating an individual’s dignity or t for that environmen offensive or hostile, degrading, humiliating individual’.

Employees can complain about behaviour that if it’s not directed at them.

they find offensive, even

Bullying

harassment or bullying will REMEMBER – Any forms of discrimination, to your dismissal. be treated as gross misconduct and could lead

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RINGLY

US

DA

...

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recipient.’

The Equality Act (2010) is the law that protects n. people from unfair treatment and discriminatio

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the Equality Act…

According to ACAS… ‘Bullying may be characterised as offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, degrade or injure the

The Legal bit

MAKING LEXINGTON A GREAT PLACE TO WORK!

under The following characteristics are protected

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Excellent

keep up the good work

Comments:

Work to do

LEX RESPECT HANDBOOK |

Why is ‘LexRespect’ so important?

Excellent

keep up the good work

Don’t miss out join Lex Connect today!

Excellent

keep up the good work

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LEX COMPETITIONS We love encouraging people to showcase their talents, so we hold various annual competition.

The LRS team also supports by hosting these event

‘The Bold Idea’ is a platform to encourage everyone from across the business to share ideas on how we can drive innovation and continuous improvement…

Your ideas could be anything that would benefit the business in some way, no matter how big or small!

Why are we doing this?

The Bold Idea is inspired by one of our core values, which is ‘Be Bold – Take the Initiative’.

We want to empower everyone to take the initiative and share their bold ideas!

Got an idea?

Simply submit your ideas by following the link below: https://www.surveymonkey.co.uk/r/boldidea You can submit as many ideas as you like and every quarter the Directors will select their favourite one!

confident, courageous, daring, intrepid, brave, valiant, fearless, striking, vivid, bright, strong, distinct, outstanding, innovative, to be the best, bold in our values, bold in our approach, bold in our ideas, bold as one team!

Lex Chef – a prestigious culinary competition judged by some of the best chefs in the industry

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BariStar – a great opportunity to learn barista skills & be crowned our Barista Champion

Casual Dining Competition – Launched in 2022

The Bold Idea – we encourage everyone to submit their Bold Ideas & award the best ones

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COMMUNICATION LEXY NEWS

OCTOBER 2022

LRS UPDATE Lexington Reception Services sponsored IWFM Rising FMs Specialist Interest Group at their Navigating FM event in Devonshire Square, London.

The IWFM Rising FMs SIG exists as a platform to bring groups of workplace and facilities management professionals together to share ideas, knowledge and best practice, to help progress attendees’ self-development and industry knowledge.

The Navigating FM event was designed to teach attendees how their skill set or upskilling can help with career progression within the industry. The evening kicked off with an introduction to what Navigating FM is all about and how they are trying to change the way people think about Continuing Professional Development.

Later followed by a talk from our Business Development Manager, Laura Egerbacher, who shared our story about the services we offer, our Green Force initiatives, and the most prominent challenges and trends we have experienced as a company in the service industry over recent years.

With over 200 people in attendance, Laura was very proud to also be a part of the panel discussion alongside the CEO of IWFM, to share her expertise within the industry.

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I was honoured to present about Lexington Reception Services to many young aspiring experts in Facilities Management.

This was the first time that any Reception Services company had ever presented at IWFM, so everyone was really impressed with our presentation and had lots of questions. It was an experience that helped me develop personally, as well as facilitated for me to gain more awareness for our brand!

Laura Egerbacher, LRS Business Development Manager

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ONE TEAM TALK •

The One Team Talk is an employee engagement forum

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It supports our efforts to continually engage with colleagues at every level & measure the strength of our communication Channels

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The forum consists of colleagues in non-management roles, who meet every quarter for a facilitated discussion to share thoughts/ ideas on new & existing people initiatives

Their input & ideas have contributed to lots of positive initiatives being implemented

MYVIEW MyView is our online HR and Payroll system

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Myview enables Managers to quickly enter a variety of data including new starters, changes and leavers along with processing holidays, absence and time sheets.

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Myview is accessible to all team members, this is were you request holidays and view your monthly payslip

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The system is very easy to use however there are easy to follow Myview training sessions available on LexTalk

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MyView training is "self-led e-learning", which consists of a series of Video Clips and "MyView Way to"... step guides

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You can choose the pace at which you progress through the training and choose the order in which you learn, making it relevant to your operational needs.

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LEARNING & DEVELOPMENT CALENDAR •

Bespoke training courses - designed by PurpleCubed

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Lots of different sessions to choose from

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You take ownership of your own training

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HR Bite Size Sessions for Supervisor and Managers

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Talent Toolbox

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Annual, online career journey for all employees

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Tailored development plans

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Coffee Chats with your managers to discuss your progress

SUPERVISOR DEVELOPMENT PROGRAMME •

Fast-track development for top performers

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Management Development Programmes for Supervisors

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English Skills course

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Opportunity for job swaps, mentoring etc.

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Much, much more…!

LEX BE YOUR BEST

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TALENT TOOLBOX •

Online Career Journey

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Twice annual catch up with your manager - coffee chat to talk about your progress and more formal where you both complete online form and discuss your career with Lexington

ONBOARDING PERIOD The first 3 months of your employment are a probationary period. As part of your induction, we’ll complete all the tasks in the ‘New Employee Welcome Process’…

We’ll hold a review at 4, 8 & 12 weeks on TT2, to catch up & see how you’re getting on. These will include: •

An informal progress check to see how you’re settling in

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Highlight any areas you need to work on

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Find out how you like your job & working for Lexington

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See if there’s anything more we can be doing to support you

After 3 months, we’ll confirm whether or not your onboarding period has been successful

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LRS TEAM BENEFITS

‘Lex Live our Values’: This initiative recognises staff who truly demonstrate our values

Personal and professional development commitments, including NVQ Diplomas

Personal birthday cards signed by Directors and day off for birthdays

Employee Recognition Scheme, including ‘Employee of the Quarter’ and our ‘Long Service Award’’

LONGSERVICE AWARD

BUPA lifestyle discounts including: gym and health club memberships; lifestyle offers, travel and health assessments and FitBit device discounts.

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Work place pension scheme ENJOYYOUR RETIREMENT!

Generous healthcare, pension and life assurance depending on employment level

Cycle to Work Scheme

Information and counselling support via our Employee Assistance Programme

EE Discount - money off mobile phone, tablet, sim only and broadband products

Childcare vouchers and BabyGap vouchers for new parents

Ability to get involved in community projects and activities

Recognition through awards lifeworks’ a benefits platform, which gives you access to a huge variety of lifestyle discounts including gym memberships, gift cards, restaurants, retailers and more! – logo is saved in the folder

Time off for exceptional service

Company and team gatherings to encourage team building and excellent working relationships

Regular coffee chats Eye Care Vouchers

Clear policies and grievance procedures

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Introducing WeCare For employees

We’re delighted to offer you access to your new support service, WeCare WeCare looks after your wellbeing with a 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance, plus much more.

Using your phone, tablet or desktop, you and your family have 24/7 access to thousands of experts, all from the comfort of your own home.

What are the benefits?

24/7 GP Both you and your immediate family can speak to a UK-based GP from the comfort of your own home. No doctors’ surgeries or waiting for an appointment.

Get Fit Programme Qualified nutritionists will support you with bespoke fitness programmes, ranging from diet and exercise plans to stopping smoking.

Who can access WeCare?

It’s free to use for:

Mental Health Support Prevent burnout, tackle major life events or learn to deal with stress and anxiety. You’ll get up to 10 sessions with a mental health professional.

Financial and legal support Over-the-phone support on issues ranging from how to budget more effectively and reduce bills to dealing with a divorce.

Please log onto LexTalk/LexConnect to get more details on WeCare.

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• All UK-based employees, whether insured or not • Your immediate family members*

*Includes any spouse, partner, parent or sibling living in the same household; any legal dependant under the age of 21 and in full time education; or any other legal dependant who is dependent on the member because of disability.

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Green Force is a company wide initiative to create awareness of different challenges facing our planet and the environment.

Each site has a Green Force champion - the team meets up on a quarterly basis to help come up with ideas for activities and communications This is a team driven initiative so please get involved - we welcome any ideas, especially from new starters!

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FEBRUARY CHALLENGE Sustainable Saint Valentine’s Day

Scan me to find out more about DIY Paper Roses

Scan me to find out how to make Valentine Strawberries

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SICKNESS AND ABSENCE What we deliver at every site In the event that you are unable to attend work due to sickness or any other problem it is essential you follow the following procedure: • You must Call and speak to your Line Manager as early as possible or at least two hours before your shift is due to start. Explain what the problem is and how long you think you will be off for.

• If you have to leave a message or send a text it is essential that you call back to speak to your Line Manager as soon as possible.

• If you are going to be away from work longer than 1 day you must keep in contact daily, and call by 3:30pm so that alternative arrangements can be made to cover you.

• On the day before you return to work, you must speak to your Line Manager by 3.30 pm explaining that you will be back on duty the following day. (Failure to comply may mean that you are sent home without pay, as we already have your shift covered) • If you are off sick for 7 days or less, you can self-certify your absence. If the sickness is longer than 7 days, you will be required to provide a GP Fit Note. You can submit a Self-certificate MyForm via MyView. You should only submit a Self-Certificate once they have spoken with your Line Manager regarding your period of absence.

• A doctors or hospital appointment is not ‘sickness’,. Please keep appointments during working hours to an absolute minimum.

Please inform your Line Manager if you have an appointment, giving as much notice as possible.

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IMAGE AND PRESENTATION • Look the part and make a positive impression!

• Do not chew chewing gum at work • Visible body piercing & Tattoos are not permitted at some sites, check with your manager • Wear the correct uniform at all times • Ensure your uniform is clean and well pressed • Shirts should be washed after each wearing • All items should be ironed • Shoes must be clean and well maintained • Ladies must have a solid heel - no ballet pumps allowed • Always look professional and well presented

Please refer to the Image and Presentation Booklet for further details You will be required to sign that you understand these standards

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CONDUCT Interaction with the Client It is important that a professional image is maintained at all times. You are employed by LRS and although you are based on a client site, all queries and complaints regarding the following must be directed to your manager and not directed to employees of the client or any of your customers: • Any queries with your employment status • Any grievances about colleagues, client employees and/or customers • Any complaints you have in regards to the Company or your role The Company requests that all interaction with the client's

employees and the customers is friendly, courteous and professional and ensures that the Company is portrayed in a good light.

If you do have any issues that you wish to raise in relation to any of the above you should speak with your LRS manager or if you have a grievance then you should follow the Company’s grievance policy.

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N O N - D I S C LO S U R E A G R E E M E N T S The Importance of Non-Disclosure Agreements (NDAs): •

binding legal agreement to protect sensitive information

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disclosure of any information can result in court proceedings

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client lists, customers, suppliers, internal processes, intellectual property

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W E H AV E C A P T U R E D S O M E R E A L L I F E E X A M P L E S F O R YO U :

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W H AT A R E YO U I M M E D I AT E THOUGHTS? How do you think you will be treated at a place like this?

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C O N TA C T D E TA I L S Please see the contact details for the relevant personnel below. It’s important to note, that there is a chain of command so any queries must be raised with your line manager first. Ie. If you are a team member, you must speak with the reception manager first. If this isn’t possible, or you are a site manager, please contact the Operations Manager who overlooks the site you are based at. If they aren't available, please contact the other Operations Manager. This includes interest in vacancies. For Support Team, if Lauren or Robert isn’t an option, please contact either Roberto Castella or Jane Streat.

If you have any interesting business proposals to suggest, please reach out to Laura Egerbacher.

Jane Streat - Head of Client Services Jane.Streat@teamlexington.london 07966284010

Roberto Castella – Operations Manager Roberto.Castella@teamlexington.london 07801579266

Michele Couri – Operations Manager Michele.Couri@teamlexington.london

HelpDesk

07522229402

01625448777 The HelpDesk will be able to assist with Insight, HR, MyView, Payroll, Recruitment and Safety and Wellbeing issues. Please note, if you are a team member, you must go through your line manager for HR and Payroll related queries, they will then raise this on your behalf.

Lauren Chesney– Support Team Manager lauren.chesney@teamlexington.london 07977 573697 & 07522227302

Laura Egerbacher – Business Development Manager Laura.Egerbacher@teamlexington.london 07977068845

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