Over the past several months, our team has been working diligently behind the scenes to complete one of the most significant technology investments in our credit union’s history—our core system conversion. This transformation required more than a year of planning, preparation, testing, and execution, all with one goal in mind: creating a better banking experience for you.
We sincerely appreciate your support throughout this process. Your trust and patience allowed us to successfully complete this important milestone.
This conversion represents much more than a technology upgrade. It provides a stronger foundation for the future, enabling greater accuracy, efficiency, and reliability across our operations. Just as importantly, it positions us to integrate with
innovative financial technologies that will deliver enhanced digital services, improved convenience, and a more seamless member experience in the years ahead.
I am incredibly proud of our employees whose dedication, expertise, and commitment made this conversion possible. Their hard work over the last 12 months reflects the passion they bring to serving our members every day.
The system change has presented a couple of challenges, which are highlighted in this edition of MoneyTalk. While these issues are being addressed, we are committed to moving forward and remain focused on providing the personalized service, financial solutions, and community commitment you’ve come to expect from us—now supported by technology designed to help us serve you even better.
Special Announcement
Following our recent system conversion, we identified a few issues that affected some members. We have addressed these items and implemented solutions to prevent them from occurring in the future.
Debt Protection - Members with Debt Protection coverage on eligible loans were not charged in May. As a result, two payments will be collected in June to cover both May and June protection.
Statements - Some members who were enrolled in eStatements have received a paper statement. If you would like to verify or update your statement delivery preferences, contact us.
Scott MacKnight CEO & President of Triangle Credit Union
Thank you for your membership, your patience, and the trust you place in us. We are excited about what the future holds and look forward to continuing to help you achieve your financial goals.
Sincerely,
A. Scott MacKnight
Fee Charges - Under our new system, monthly fees are now assessed on the last day of the current month. As a result, your May statement may have reflected fee charges on May 1 (for April activity) and again on May 31 (for May activity).
Triangle’s Platinum Program - the Platinum Program will be discontinued as of July 31, 2026. We recommend opting into eStatements to avoid the $2.00 monthly statement fee. Additionally, check orders will be subject to the vendor printing fee. Terms and conditions of your account have not changed.
If you have any questions regarding these system updates, please contact Member Services at 800-276-2470 or email memberservices@trianglecu.org.
Elder Abuse:
Protect Those You Love from Financial Fraud
Identity theft, scams, and financial fraud continue to rise, often targeting some of the most vulnerable members of our communities. At Triangle, protecting the financial wellbeing of you and your loved ones is a top priority. Financial exploitation is the most common form of elder abuse and can have lasting financial and emotional consequences. Warning signs may include unusual withdrawals or transfers, unfamiliar charges, unpaid bills despite available funds, unexpected account changes, or individuals attempting to control financial decisions on behalf of an older adult. Recognizing these red flags early can help prevent significant harm.
One of the most effective ways to protect older adults is
through regular connection and communication. Consistent checkins with aging family members can help reduce isolation, which is often a factor in financial exploitation. Whether it’s a phone call, visit, or simple conversation, staying engaged helps build trust and creates opportunities for loved ones to share concerns if something doesn’t seem right. If you notice suspicious financial activity or changes in behavior, act quickly by contacting your financial institution or local Adult Protective Services for assistance.
Together, we can help safeguard the financial independence and dignity of older adults in our community. If you suspect a loved one has been impacted by a scam, fraud, or identity theft, Triangle is here to help. Our staff is trained to recognize signs of financial abuse and provide confidential support. Members with
Curious where you stand financially?
a Better Checking account also have access to identity theft recovery services that may extend to eligible family members, including parents living in the same household.
For more information, call (800) 276-2470, visit your nearest branch, or explore the benefits available at Triangle’s website.
Meet iTalk, Our New Telephone Assistance Service
Managing your accounts is easier than ever with iTalk, our new automated telephone assistance service. Available in both English and Spanish, iTalk gives members convenient 24/7 access to account information using either touch tone or voice commands. From checking balances and account history to reviewing future-dated transactions, iTalk makes it simple to stay informed anytime.
In addition to account details, iTalk also allows members to complete everyday transactions and service requests without visiting a branch. You can make immediate transfers and loan payments, schedule future payments, place stop payments, activate or deactivate a card, reorder a card, request documents by mail, and even get branch location or interest rate information. With iTalk, secure self-service banking is just a phone call away.
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Adventure Awaits With A Lower Auto Rate
Rates as low as 4.69% APR*
New Purchase & Refinance
60-Day Deferred Payment Option1
Guaranteed Asset Protection Coverage2
Mechanical Repair Coverage2
*APR = Annual Percentage Rate. Effective 3/27/2026. The rate may vary depending on individuals credit history and underwriting factors. Rates, terms, and conditions are subject to change at any time without notice. Published rate includes a 0.25% discount given when you add and maintain direct payroll deposit or electronic loan payments. Offer not valid on existing Triangle Credit Union Loans. 1Deferred payment option - No payments for the first 60 days after the closing of the loan. Interest will begin accruing on the date the loan is funded. The first payment after the 60-day no payment period will first be applied to the interest accrued from the date the loan is funded through to the first payment date and then applied to the principal due. 2Mechanical repair and Guaranteed Asset Protection coverage may be financed for qualified borrowers. Ask us for details.
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