TCI Sports Commission Annual Report 2023/24

Table of Contents

EXECUTIVE SUMMARY

The Turks and Caicos Islands Sports Commission values success, and believes that the investment in talent acquisition and retention creates a road map for sustainability, long-term business success, impeccable customer services and revenue growth The goal at the Commission is to recruit high quality individuals with the competencies, knowledge, technical skills and experience to deliver tangible outcomes with the potential to exceed expectations This report captures the diligent work done by the employees of the Commission towards achieving the Government’s mandate for sport development and active living. In the 2023-24 financial year, the Commission was able to promote sport at a high level, deliver on robust mass participation programmes, strengthen competitive sport offerings, progress new capital developments, maintain and enhance facilities, advance its sport performance programme, and implemented the proper regulatory and compliance framework for sports in the TCI.

Brief Overview

The TCI Sports Commission is the management entity for major sports facilities and community parks across the Turks and Caicos Islands, who is also responsible for promoting and coordinating sporting activities throughout the Turks and Caicos Islands as well as regulating sport through various nationalsportsgoverningbodies.

Our Mission is to provide the highest standard for the promotion of sports in the Islands by working with key stakeholders to lead, develop, promote, and organize sports & active living in the Turks and Caicos Islands

Our Vision: is for TCI athletes to achieve sustainable international performance and for all Islanders to practice sports and adopt an active living and healthy lifestyle

Sports Commission Governance Structure

MAP OF THE ORGANIZATION

Sports Commission Board of Governors

CEO, COO, CFO (Executive Suite)

Sports Performance Sports Programmes and Events Compliance and Support

BUDGET ALLOCATIONS (USD)

MediaandMarketing$107,530

ComplianceandSupport$542,012

SportsProgrammesandEvents$809,694

SportsPerformance$190,283

Sport&Rec Facilities$1,760,562

National Sport Governing Bodies

Executive Management

Overview

In this annual report, we provide an overview of the Executive Management within the Sports Commission, highlighting their roles, responsibilities, and contributions. The report focuses on the positions of the Chief Executive Officer (CEO), the Chief Operating Officer (COO), and the Chief Financial Officer (CFO), shedding light on their respective scopes, workings, and functions.

Scope of the Executive Management and their functions in their respective roles:

The Executive Management of the Sports Commission comprises seasoned professionals dedicated to driving the organization's mission forward while ensuring operational excellence and financial sustainability. Each member brings years of experience and a unique set of skills and expertise to their role, contributing to the overall success of the Commission.

The Executive is focused on achieving the organization’s key programme strategies as set out in the budget for the financial year 2023/2024, as well as ensuring the smooth operational and organizational growth of the Sports Commission.

Output Data for FY 2023-2024:

Increase participation in recreational and competitive sport: 1.

The Sports Commission successfully hosted its robust summer camps; Police Action League (PAL) programme; re-opened the Felix Morley Community Center; and the Turks and Caicos Islands Inter School Sports season.

The Commission has built capacity in sports personnel by hosting the following training: CPR and First Aid; sport media; Long-Term Athlete Development (LTAD); Sports Performance; Track and Field Coaching; Basketball Officiating; and Child Safeguarding.

Executive Management

Team TCI was well represented at both the CARIFTA Track and Field Games in the Bahamas and the CARIFTA Swimming in Curacao in April 2023 where three medals were won in Track and Field. The TCI Golf senior team competed in the Caribbean Golf Classic where for the first time, TCI won both the male and female championship and the overall all championship. Team TCI also competed in the Central American and Caribbean Games in El Salvador in the sports of swimming, track & field, and beach volleyball and our National males' Football team competed in the CONCACAF Beach Soccer Championships. Our 15U football team won the country's first international medal in the competitions hosted in the Dominican Republic.

2. Ensure that as many people as possible can engage in physical activity:

Sports performance training was provided to PE Teachers which will allow them to incorporate the concepts in their classroom delivery. Let's Move TCI 2024 programme ran through the fourth quarter of the 2023-24 financial year and attracted hundreds of ‘in person’ participants and over a thousand participating virtually. The Sports Commission has begun collaborating with the Education Curriculum Unit to draft the PE grades 3 – 6 curriculum.

3. Leverage our natural environment and proximity to our source tourism market:

The Sports Commission has collaborated with local federations and clubs to host the Caribbean of Champions Basketball Tournament in the first quarter, having three international teams participate in the tournament. The ‘Race for the Conch’ Eco-Sea Swim meet was hosted attracting nearly one hundred international swimmers. Our National Football Association has hosted several CONCACAF home matches in both women's and men's football.

The Commission also hosted many professional athletes, who trained at our facilities during their visit to the Turks and Caicos Islands.

Executive Management

4. Strengthen measurement and evaluation of the contribution of our new sports policy and related investments:

A comprehensive review of the outputs and outcome of the previous Sport 5-Year Strategic Plan has been completed in the third quarter. Consultation with National Sport Governing Bodies commenced in the fourth quarter to the drafting of a new five-year strategic plan. Registration of National Sport Governing Bodies began in the first quarter as well as the hosting of the Sports Grant Funding and Accountability framework meeting. National Sport Governing Bodies were assessed and grant allocations for the 2023-24 financial year have been decided. Due to completion of audit delays, there was a delay in some grant awards being issued until the end of the fourth quarter.

5. Continue the planning and operation of sport facilities, events and businesses to reflect principles of sustainable development and environmental management

Lighting systems at the Felix Morley Community Centre has been upgraded to LED and we started to change out the lights at the South Caicos facilities to LED lights standing at 65% completion. All replacement light fixtures at the Gustarvus Lightbourne Sport Complex have been change to LED. Utility management has improved via repairs to water leaks and better management of electricity usage and wastage.

Executive Management

Output Indicators (the

Executive Management

5. Strategic Partnerships: Secured partnerships with major local sponsors, resulting in an increase in sponsorship revenue to our budget line and enhanced visibility for the Sports Commission and further strengthening our brand.

Police Action League

Sponsor Names Sponsorship Details

Royal Turks and Caicos Police Force League Sponsorship

The Hartling Group Team Sponsorship

The Source Team Sponsorship

Lapels Uniform cleaning

Turks and Caicos Islands School Sports

Sponsor Names Sponsorship Details

InterCaribbean Airways

Graceway Supermarkets

Waterloo Holdings

FLOW

Cargo Express

Radio Turks and Caicos

Airfare

Hydration Station

Overall Programme Cost

Streaming Partner

Streaming Partner

Broadcasting

Royal West Indies Resort College Recruiter

Tuscany Resort College Recruiter

Grace Bay Pharmacy College Recruiter

Provo Water Company College Recruiter

Let’s Move TCI

Sponsor Names Sponsorship Details

Ministry of Health

Overall Programme Cost

Waterloo Holdings Fitness Sessions

Grace Bay Resorts

Awards and Prizes

Executive Management

Let’s Move TCI (cont’d)

Sponsor Names

FLOW

Rubis Turks and Caicos

We’ve Got Shoes

Business Solutions

Athlete Development Fund

Sponsor Names

HAB Group

J&W Construction

The Source

Turks and Caicos Reservations

Turks and Caicos Collection

Felix Morley Community Center

Sponsor Names

Emara Villas

Gary Lightbourne

Casablanca

Sponsorship Details

Awards and Prizes

Awards and Prizes

Awards and Prizes

Awards and Prizes

Sponsorship Details

Athlete Funding

Athlete Funding

Athlete Funding

Athlete Funding

Athlete Funding

Sponsorship Details

Computer Equipment

Refreshments for Boxers

Boxing Poster Frames

FLOW Television

Other

Sponsor Names

Provo Water Company

Sponsorship Details

Playground Upgrades

The Source Facility Maintenance

7. Financial Stability

Maintained a balanced budget with no overspending done on any budget lines and demonstrated the financial sustainability of the Sports Commission with a small surplus at the end of the financial year.

The Executive team successfully managed an approved budget of $4.4M, ensuring that resources were allocated efficiently and cashflow was available given constraints from the TCIG on releasing fixed funds monthly to the Sports Commission rather than based on the operational needs of the Sports Commission or every quarter.

Executive Management

7. Financial Stability (cont’d)

The Sports Commission had more than twenty-five (25) different projects/programmes executed in the last financial year and committed to the proper management and upkeep of all facilities and parks under its remit across the Turks and Caicos Islands.

The Sports Commission also underwent its audit for the financial year 2021-2022 in the previous financial year which was its first year being audited by the National Audit Office and this audit went smoothly.

The Sports Commission operates under International Financial Reporting Standards (IFRSs) and has a fully qualified Chief Financial Officer (CFO) who must act with integrity and is held accountable by the global body for the Association of Chartered Certified Accountants (ACCA) and can lose his qualifications.

8. Community Engagement

Engaged with most public and private schools with our Let’s Move TCI school tours, reaching hundreds of students and having a significant impact on the youths of the Turks and Caicos Islands. Engaged over one hundred youth daily at the Felix Morley Community Centre in various programme offerings, and provided access to enhanced, maintained, and lighted community parks for stakeholder enjoyability. Sponsored several community initiatives such as the Delano William’s Foundation 5k/10k run/walk, Women in Sports Gala, and Women in Sports Week.

9. Capital Projects and Infrastructure

The Sports Commission was able to secure projects to be funded such as a vehicle for the sports commission, the repair of the roof to the Gustarvus Sports Complex and Shelter, the Aquatic Centre Consultancy Framework Agreement, the Grand Turk Sports Complex and Shelter, the Refurbishment Works Sports Field – XSC and Community Parks/Recreation Facilities Development and Refurbishments. Total estimate value at 5.6 million dollars.

Executive Management

9. Capital Projects and Infrastructure (cont’d)

Type

Project Title

Capital Refurbishment of National Stadium Track

Progress Report

Completed The track has been certified through 2028

Capital Grand Turk Sports Complex and Shelter

Capital Aquatic Centre Development

Capital Vehicle for Sports Commission

Capital Refurbishment/Enhancement of Kew Town Community Park and the outdoor space at Felix Morley Community Centre

Capital Refurbishment works Sport Field – South Caicos

Recurrent Renovations to interior building at the Felix Morley Community Centre

Recurrent Increased sustainability by switching over to LED lighting at sports

Works on going New completion date is estimated for July 2024

Design consultancy framework has been contracted

The vehicle has been purchased

Recurrent Install dusk till dawn lights to community parks

Contracts out for execution and works to begin soon.

The project was tendered twice and evaluated with no successful bidder Funding was secured for the 2024-25 financial year to be rendered again

Boxing Gym, dance studio, and Computer lab was completed.

Gustarvus Lightbourne, Felix Morley and South Caicos Sport Facilities lighting fixture have been upgraded

Lights are currently installed at ten (10) basketball courts (NJS Francis, Back Salina, West Road, Palm Grove, Belglade Gardens, Kew Town, Felix Morley, Leeward Palms, Raymond Gardiner High School, South Caicos)

Executive Management

10. Risk Management

Developed and implemented a comprehensive risk register identifying numerous relevant potential risks posed to the Sports Commission and developed mitigation strategies for each risk identified which is reviewed at intervals based on how fluid the risks are.

11. Compliance

There were no non-compliance issues reported.

12. Training and Development

1.A training budget was provided to the human resources department to allocate funding to each department based on the needs of the department after feedback has been received from heads of department (HODs). Positive feedback was obtained from all staff members who partake in training exercises and also from their supervisors on improvements to performance.

13. Business Continuity

Developed a business continuity plan outlining procedures for ensuring the continuity of essential operations in the event of a natural disaster or other emergency situation.

14. Automate Processes

Processes were last automated in the financial year 2022-2023 which saw the Implementation of an automated payroll system to streamline payroll processing, reduce manual errors, and improve efficiency in managing staff compensation and seeing a 95% employee satisfaction in on-time payroll processing as well as the implementation of the Human Resource Software data which allows hourly staff to clock in and reduce manual time sheets and manual leave application forms. This cut down inefficiencies with staff leave processing by 50%.

We also want to procure facilities management software to streamline the facilities management process and maintenance requisition. This is scheduled for the financial year 2024/2025.

15. Succession Planning

Identified and developed potential employees as successors for key leadership positions within the organization.

Compliance and Support

Department Overview

The Compliance and Support Department of the TCI Sports Commission plays a crucial role in ensuring compliance of sport organizations and the regulation of sporting activities within the Turks and Caicos Islands; ensuring transparency, accountability, and safeguarding. This annual report aims to provide insights into the scope, workings, and functions within the Compliance Department, highlighting the roles of key personnel including the Compliance and Support Manager, and the Compliance and Support Officer, followed by the department’s performance over the previous financial year 2023-24 including, goals, strategies, procedures and outputs.

Scope of the Department

The Compliance and Support Department provides oversight to the sporting sector which includes National Sports Governing Bodies and sports clubs, sport tourism initiatives, businesses in the sport and fitness categories, professional sports, and duty concessions requests for non-profit sports organizations

1. National Sport Governing Bodies Compliance

The department was able to successfully establish a relationship and consistent communication with the Financial Services Commission Quarterly compliance updates are now submitted to the TCI Sports Commission on each organization’s compliance status In the absence of annual FSC certificates, this allows the Sports Commission to accurately track Sports NPO status

The department was able to successfully process the registration of 10 of the 15 recognized National Sport Governing Bodies while flagging 3 for urgent improvements, and serving deregistration notices to 2

Training on populating and updating the documents and data needed to meet registration requirements was also provided to the National Sport Governing Bodies

Registration data for the 2023-24 financial year:

National Sport Governing Body Registration Status

Turks and Caicos Islands Football Association

Turks and Caicos Amateur Athletic Association

Turks and Caicos Islands Rugby Football Union

Turks and Caicos Commonwealth Games Association

Turks and Caicos Islands Basketball Federation

Turks and Caicos Islands Cricket Association

Turks and Caicos Cycling Federation

Turks and Caicos Islands Darts Association

Turks and Caicos Islands Golf Association

In good standing

In good standing

In good standing

In good standing

In good standing

In good standing

In good standing

In good standing

In good standing

Compliance and Support

Registration data for the 2023-24 financial year (cont’d):

National Sport Governing Body Registration Status

Turks and Caicos Islands Swim Federation In good standing

Turks and Caicos Islands Softball Federation Not in good standing

Turks and Caicos Islands Sailing Association Not in good standing

Turks and Caicos Islands Volleyball Federation

Not in good standing

Turks and Caicos Islands Tennis Federation Not in good standing

Turks and Caicos Islands Bodybuilding Federation To be deregistered

2. Support to Sport Organization and Athletes

Managed the assisted audits program through which the Compliance department was able to identify the National Sport Governing Bodies that needed funding to conduct the mandatory audits to be able to receive grants for development programs. The Compliance department procured an audit company to conduct audits, and liaised with the auditor and Sports Commission executives on updates This allowed those organizations to access funding to facilitate development programs and meet international obligations

Initiate and managed the Long-Term Athlete consultancy with Dr. Colin Higgs of Canada’s National Sport for Life Program which included sessions and drafting documents on:

Simplified guide for running National Sports Organizations with an extended Operations Manual

Guide to accessing grant funding as a National Sport Governing Body

Guide to accessing grant funding as a Local Sports Organization

Good governance guidelines for National Sport Governing Bodies

National Long-term Athlete Development Overview document

Sports Specific Long-term Athlete Development overview documents with athlete Development matrix for 6 sports

Revised assessment factors and weights for assessing National Sport Governing Bodies

Grant Impact reporting template for National Sport Governing Bodies

Evaluation of Grant Impact Reports

Review of grant applications and athlete grant agreements

This consultancy will allow the Compliance and Support department to provide critical resources to the National Sport Governing Bodies to bring them up to international standards for administrative structure, strategic planning, and national development for their sport. All research and logistics for virtual and inperson sessions, including travel, for the consultancy was handled by the Compliance and Support manager

Compliance and Support

2. Support to Sport Organization and Athletes (cont’d)

Process Customs Duty Concessions – A total of 108 duty concessions requests were processed for a total of 155,771.15 USD with end-use site inspections conducted.

Provided additional support to the National Sport Governing Bodies through other government departments on issues like travel documents

Coordinate training opportunities for coaches and officials

Grant Processing and Management – A total of 246,807.49 USD was processed in National Sport Governing Bodies and athlete assistance grant funding with quarterly reporting, agreements, and applications or nominations processed for eight (8) National Sport Governing Bodies or Sport NPOs and 36 athletes. This included:

Implement Grant Funding and Accountability Framework and facilitate Sports Grants and Contributions committee meetings through which National Sport Governing Bodies are assessed and allocated funding.

Collecting and vetting project impact reports

Collecting and vetting carded athletes’ quarterly reports

Collect National Sport Governing Bodies KPIs for TCIG data reporting

Monitoring carded athletes’ activity and performance standards

Tracking grant funding and appropriated categories

Providing one-on-one sessions to National Sport Governing Bodies on applying, reporting, and tracking grant funding

Compliance and Support

3. Sport Grievance System

Request that each National Sport Governing Body has a detailed grievance process in their constitution or bi-laws.

Provide training in developing and implementing a grievance system

4. National Athletes Database and Athlete Support Services

The Department was able to onboard a temporary staff through the National Intern and Apprentice Programme to Liaise with National Sports Governing Bodies to begin developing a national athlete database

The Department hosted a series of meetings and circulated communication surrounding the need for each national Sports Governing Body to appoint/elect an Athlete Representative

A database of all athlete representatives from the various national sports governing bodies has been generated and communication has commenced as to their purpose, function, and interfacing with the Sports Commission

The Compliance and Support Officer posts within the Compliance and Support Department have been approved by the cabinet and budgeted for in the 2024-25 budget.

5. National Sport Governing Body Files

File management system has been reviewed and changes have been implemented

6. Implementation of sport development programmes and national health initiatives

Project Lead for the Let’s Move TCI program, a 12-week national health initiative that saw over 1900 participants across its live workout sessions, island races, and school tours. Let’s Move TCI 2023 saw high engagement numbers across the TCI and internationally through social media platforms. Program planning and production of the content used began 3months before the January launch Oversight of this program included management of several phases of the program including:

Procurement of necessary vendors and promotional items

Directing production of Health Talks

Directing production of Healthy Meal video

Planning of School Tours sessions in all islands

Coordination of Island Races in all Islands

Management of overall program budget and stipends

Liaising with partners such as the Ministry of Health’s community screening unit and the Royal Turks and Caicos Islands Police.

Oversight of fitness videos and live sessions, media and marketing, registration, committee and staff travel

Chair of committee sessions and program planning

The Athlete Development Fund (ADF) managed by the Sports Commission forms a part of its support funding. The Compliance and Support manager chairs the ADF committee and manages the ADF grant application and processing of funds.

Compliance and Support

7. Manage TCI Anti-Doping programme

A National Anti – Doping Representative has been appointed

A series of meetings has been hosted between the TCI Sports Commission and the TCI Commonwealth Games Association on the role and function of the national anti-doping representative Meetings have been held with both World Anti-Doping Agency (WADA) and The Regional Anti -Doping Organization (RADO) on developing a National Anti – Doping Committee

8. Oversight of the Sports Performance Department

Management of the Sports Performance budget

Providing administrative assistance including assistance with the procurement of assets and equipment for the department

Guidance on training and development for Sports Performance staff

A Sports Performance LTAD consultancy was also sourced by the Compliance manager for the Sports Performance Department for which the Compliance and Support Manager has oversight

The consultancy saw a 2-prong approach to training which engaged the 3-member Sports Performance team on a 3-month course that covered fundamental movement for efficient sports performance and recovery, corrective exercise movement, and whole-body rhythmic interconnection

The condensed version was delivered via a 3-day workshop facilitated by Athletic Engineering Canada and assisted by the Sports Performance dept Physical Education teachers and national coaches from across the country

Professional Development was also sourced for the Sports Performance Department team at the world-renowned IMG academy allowing them to gain valuable experience at a high-level sports performance center for better insight into facility management, management of multiple training programs across a wide variety of sports, and a volume of athletes, and education on new recovery methods This development training directly impacted strategic and program planning for the department. The 3-day sessions included:

Athletic and Personal Development

Observation of Strength and Conditioning sessions for various sports

Sessions on best practices

Leadership and Character Development

Nutrition for fuel

Rest and recovery methods

Shadow sessions for the Head of Strength and Conditioning

9. Business License letter of support processing

The department was able to establish an efficient system through which all sport-related businesses applying for a letter of support were able to:

Make a letter of support request via email with a less than 24-hour response rate

Have site inspection/certificate reviews conducted within 72 hours

If approved, a letter of support issued within 7 days

Programmes and Events

Department Overview

The Programmes and Events Department is responsible for the development and implementation of sporting events and activities throughout the Turks and Caicos Islands This annual report aims to provide insights into the scope, workings, and functions within the Programmes and Events Department, highlighting the roles of key personnel including the Sports Programme Manager, Sport Programmes Officer, Sport Development Officer and Sport Events Coordinator, followed by the Programmes and Events department’s performance over the previous financial year 2023-24 including, goals, strategies, procedures and outputs.

Scope of the Department

The Programmes and Events Department promotes mass participation, and competitive sports and encourages active living among residents There is a growing interest in sport participation and a growing need for sustainable youth engagement as a means of curbing youth crime and deviance as well as developing a base for talent identification and long-term athlete development This department is critical to the success of the Sports Commission, as the demand for more events and sporting activities is increasing at both the community and national levels

Output Data for FY 2023-2024:

Total

Summer Development Programmes (Summer Camps)

Programmes and Events

Summer Development Programmes (Summer Camps) (cont’d)

Key results:

High attendance of females participating in summer camps (over 30%), particularly in Grand Turk and South Caicos The importance of having female coaches in supporting camps

Feedback forms were distributed at the end of most summer camps with 78% stating they were “satisfied” or “ very satisfied” with the camp activities

Turks and Caicos Islands School Sports (TCISS)

Programmes and Events

Key results:

The total number of schools participating in TCISS sports has increased by 30% with new 3 High Schools participating; including TCIPS International (Football and Basketball), Holy Family Academy (Football, Basketball, and Track & Field), and Precious Treasures International (Basketball) Maranatha Academy also participated in more school sports; and fielded teams for Softball and Track & Field 93% (15/16) of public and 73% (22/30) of private schools participating in Inter-school sports programme

Felix Morley Community Centre Programmes

Sports Performance

Department Overview

The Sports Performance Department of the Sports Commission plays a crucial role in ensuring that our national athletes achieve sustainable international performance through strength and conditioning This annual report aims to provide insights into the scope, workings, and functions within the Sports Performance Department, highlighting the roles of the key personnel including the Head of Sports Performance, and the Sports Performance Coaches, followed by the department’s performance over the previous financial year 2023-24 including, goals, strategies, procedures, and outputs

Scope of the Department

The Sports Performance Department is responsible for ensuring that our national athletes achieve sustainable international performance through strength and conditioning, speed and agility, and recovery and rehabilitation programmes. Athletes’ development is key to achieving our goal of developing podium athletes who can perform at international standards and achieve success. This department works along with schools and NGBs to identify top talent in all sports disciplines and provide direct training in the area of sports performance The Sports Performance department also leads in the fitness component of Let’s Move TCI, providing exercise training for hundreds of residents

Output Data for FY 2023-2024:

Summer Sport Performance Camps

In conjunction with the programs department, there was a nationwide Sports Performance Summer Camp

The goals of the camp were to:

Improve on basic fundamental movement skills

Correct exercise movement

Introduce a higher level of structured training

Promote Teamwork skills

Boost confidence levels

The total number of participants for the summer camp was 89. Each island contained the following: Grand Turk – 21

South Caicos – 17

Providenciales – 39

North Caicos – 12

Sports Performance Fundamental Workshop

The department hosted a three-day workshop with instructors from Athletic Canada. The purpose of this workshop was to educate coaches on Fundamental movement patterns and skills

Correct Exercise Movement

Close the gap in communication between coaches and athletes. The workshop was held in Providenciales with participants being coaches and P E teachers from around the islands, totaling 25 participants

International Training

The Sports Performance department participated in a coaches’ training at IMG Academy, in Tampa Florida

The skills, techniques, and ideologies learned here, were brought back to the Commission and implemented immediately to better assist with the goals of the department.

Sports Performance

Christmas Sports Performance Camp

The department hosted a Christmas Sports Performance Camp The objective of this camp was to Solidify training regimes learned from the summer camp

Correct exercise Movement, Prepare athletes for the upcoming high school sports season

The camp was only held in Providenciales, having a total of 35 participants

For the fiscal year 23 – 24, the Sports Performance Department had: 161 athletes registered with the Sports Performance Centre. 1092 athletes attending daily training sessions with the department (calculated by daily rosters attending workout sessions)

By Sport

Basketball – 685

Softball – 184

National Swim Team – 34

National Men’s Football – 107

National Women’s Football - 82

Media and Communications

Department Overview

The Media Department of the Sports Commission plays a crucial role in managing the media, marketing, and communication affairs of the organization, ensuring accuracy, clarity, accountability, and efficiency in media operations. This annual report aims to provide insights into the scope, workings, and functions within the Media Department, highlighting the roles of the key personnel including the media and Communications Specialist and the Multimedia Specialist followed by the media department’s performance over the previous financial year 2023-24 including, goals, strategies, procedures, and outputs

Scope of the Department

The Media and Communications department is responsible for corporate communications as well as media and marketing at an industry level. This includes content creation, such as graphics, videography, newsletters, and press releases; photography; social media management; sports journalism; and website management

The Media department provides coverage nationwide as well as internationally for activities and events hosted by the Sports Commission as well as activities and events hosted by fifteen national sport governing bodies

Output Data for FY 2023-2024:

The Media and Communications department oversaw numerous marketing campaigns (Inter School Sports, Police Action League, Summer Camps, Let’s Move TCI) in the 2023/24 financial year, and assisted with the marketing of various programmes in relationship to the newly reopened Felix Morley Community Center, and other events put on by National Sport Governing Bodies The department also launched the programme in Project I D E A offering sports media training to students 14-21 years old for free The department spearheaded the public misinformation campaign in How Sports Works while assisting in communication for the facilities department and NGBs

The posts of Multimedia Specialist withi e cabinet and budgeted for in th

Media and Communications

Social Media Analytics

Project I D E A M

iv: Overall performance of videos and livestreams on Facebook April 1 2023 - April 1 2024

Sports Commission accounts achieved two milestones on social media The Facebook page hit 5000 and over 6000 followers in 2023/24 The Instagram hit 3000 followers and is now on the cusp of 4000 Overall we have over ten thousand followers including TikTok, Twitter, and Linkedin which is key in increasing our audiences.

Full-production video campaigns were launched inhouse for each Inter-School Sports programmes, with a full complement of a graphics deck per campaign Each campaign summed over 80,000 views total on Facebook alone

Figure ii: Instagram social performance from April 1 2023 - April 1 2024

Figure i: Facebook social performance from April 1 2023 - April 1 2024

Figure iii: Overall performance of our Instagram in reach and engagement

Figure

Media and Communications

Review of Livestream

The department aimed to improve the quality of our live stream This would enhance the experience of our online audience, allowing them to feel immersed in our programmes/events, retaining their interest, and increasing engagement

Livestream Viewer Count

Facebook

Police Action League Championship Games – Girls Softball 1.3k, Boys Basketball 1.8k

Inter-High Football Championships - 3.1k views

Inter-High Softball Championships - 14.6k views (Championship Round and Semi-final Round)

Inter-High Basketball Season:

3rd Place and Championship Game - 15 1k views total

Six Away games - 10 8k views total

Royal Cup All-Star Basketball Game – 1 9k views

Inter-High Track and Field Championships - 46 3k views

Inter-Primary Track and Field Championships - 28 5k views

Overall YouTube live streams - 12k views

Public Communication

The How Sports Works Series served to begin our process informing the public of our functions and how the sports industry operates This content was shared with the press and broadcast media sector to assist in dispelling misinformation and increase awareness of resources It was a rousing success, amassing over 51,000 views across Facebook, Instagram and YouTube As this was simply the first step, further measures will be taken to educate the public on who we are, what we do, and how sports works Efforts were made to become more visible in the media by participating in talk shows As the options for these are few and knowledge is limited, we aim to make more frequent visits and guide our interviewers better on interview direction and talking points

To appeal to varying audiences, we worked with various pages like Turks Memes, WAVES Magazine TCI, and Turks and Caicos TV, to share our content, digital magazine, and travel social accounts, which include a vast international demographic and audience ages 13-35. In the upcoming year, we aim to take advantage of this on a higher scale, by increasing the number of posts shared to their account.

Project I.D.E.A. Media Club

In two installments, Project I D E A saw approximately 40 students tutored in a year We partnered with private sector professionals Re Samuel Jules, and Rodney Rigby to offer photography, journalism, and cinematography classes up to three days a we produced a short film Ripple Effect and mini-docume plethora of events were captured by the photography stu Effect film's trailer became a TCI viral hit amassing over 36, social.

Two students will be attending university to study m filmmaking, using the content captured in their classes in their The introduction of this programme has also increased optio media, creating camera operators, on-screen talent, and p which were difficult to find in the past As they are all e programme will continue to fine-tune their expertise

Facilities

Department Overview

The Facilities Department of the Sports Commission plays a crucial role in managing the facilities management and maintenance for sport facilities, community parks and community centers across the Turks and Caicos Islands ensuring transparency, accountability, and efficiency in facilities operations. This annual report aims to provide insights into the scope, workings, and functions within the Facilities Department, highlighting the roles of key personnel including the Facilities Managers, Maintenance Manager, Facilities Supervisor, Facilities Attendants, Custodians, and Ground keeper, followed by the department’s performance over the previous financial year 2023-24 including, goals, strategies, and outputs

Scope of the Department

The Facilities Department is responsible for:

The coordination, supervision, operations, and maintenance of all Sports Commission facilities on the respective Islands.

Asset management of properties and equipment

Ensuring the cleanliness, safety, and equitable use at various facilities

Scheduling and overseeing repairs and renovation projects to all indoor and outdoor playing surfaces and equipment and

Manage vendor relationships

Ensuring the proper scheduling of all sporting and non-sporting events at facilities

List of Facilities managed by the Sports Commission

Output Data for FY 2023-24

1. Support Employees:

Creating an accommodating work environment and ensuring employee safety and well-being

All staff has an adequate and conducive workspace

All staff have the essential equipment and supplies to carry out their core functions

Work order requests are resolved in a more reasonable time

2. Improve Customer Service:

Customer Service training was provided for facilities staff

Suggestions boxes were implemented at various facilities

3. Preventative and Corrective Maintenance:

Some routine preventative maintenance has been done in the areas of cleaning, groundskeeping, and AC services. More work can be done in routine servicing of equipment. Maintenance is still managed manually however research has commenced on identifying maintenance and work order systems.

Scoping of repair projects has improved and a standardized template has been decided on by management to capture the full essence of the project

Facilities staff have been sensitized to the proper materials to be used on specific equipment and surfaces

Facilities

Output Data for FY 2023-24

4. Managing guests and visitors: Ensure that order is maintained and that facilities are safe, secured, and comfortable for athletes, fans/audience/spectators, and other visitors and the community.

Increased daily free-play usage of facilities while balancing the booking schedule

Increased organized activities and programs at the facility

Decreased the complaints of the facility users and community about the upkeep/maintenance of the grounds which is now an overall satisfaction

Decrease in the occurrence of fights/violence at facilities

Decrease in reports of theft at facilities

5 Health and Safety: Ensure high standards of Health, Security, and a safe environment for all areas and facility occupants are met.

Offices, play areas, bathrooms and other common areas remain in a clean and orderly condition

The rodent plan has been effective in significantly minimizing rodents at facilities

The Sports Commission health and safety plan is in its draft form to be reviewed and approved by management

The major facilities have consistently adequate security services to maintain order and minimize conflicts

6

Bookings and Scheduling: Enhance efficiency in Booking/rental of facility by streamlining workflows

Increased bookings and income generated from bookings

Reduction in the occurrence of double bookings

Customer satisfaction ratings improved based on feedback surveys

Reduced processing time for Booking through workflow optimizations

7 Asset and Inventory Management: Keep a track record/inventory of all assets, tools, and equipment to reduce the purchasing/ordering of these items/parts that are already on hand at the facility

All storages are properly labeled.

A detailed listing is being maintained of all assets and inventory

Cleared and organization of storage have begun

Sports Commission has purchased a vehicle that will improve the transport of equipment

8. Utility Management: Minimizing the cost of utility consumption and reducing environmental footprint by retrofitting facilities with energy-efficient equipment

Upgrade to energy-efficient lighting to Felix Morley, South Caicos Sport Completed and Gustarvus Lightbourne has

Minor and Major

The daily checkli

Conclusion

The Team at the Sports Commission has demonstrated exemplary leadership and commitment in driving the Sports Commission towards its goals of promoting sports participation, fostering athlete development, strengthening communities, improving the health of residents and ensuring financial sustainability. Through strategic planning, effective execution, and stakeholder engagement, the team has achieved significant milestones and laid a strong foundation for future success. Moving forward, the staff at the Sports Commission remains dedicated to advancing the mission of the Sports Commission and making a positive impact on the community through sports

The successes of many organizations can be tied back to the funding support received and it can be seen that over five years, the Sports Commission has seen its budget increase from $980K in 2019/2020 to $4 5M in 2023/2024 which is an increase of $2.8M or 280% and a projected subvention of 5.2M in the 2024/25 financial year. This speaks volumes to the level of work being done at the Sports Commission and we are not yet done.

Contact Us

Turks and Caicos Islands Sports Commission

+1 649-338-7704

info sportscommission@gov tc www.gov.tc/sports

Gustarvus Lightbourne Sports Center, Downtown, Providenciales, Turks and Caicos Islands