Tim Carr Group Property Management

TIM CARR GROUP

REN TALS

136 ROCHESTER STREET COSTA MESA, CA 92627

T. 949.631.7777 F. 949.631.6968 timcarrgrouprentals.com @tcgrentals

CALBRE. 01968681

founded in 1989, the Tim Carr Group is a real estate management and investment firm with extensive experience in both residential and commercial property management. Tim Carr Group provides a broad spectrum of services including management of real estate operations, acquisitions, strategic planning, profit maximization, project management, property leasing, as well as complete accounting, maintenance, and asset positioning.

The company started with only a handful of Tim Carr’s personal properties under management and has since grown organically into one of the most respectable boutique property management groups in the area Tim Carr Group developed its roster of properties under varying degrees of management through word of mouth and its founder's impeccable reputation in the industry Since its inception, the group has continued to expand its breadth of services and now includes commercial leasing, construction management services and more.

HOW CAN WE HELP?

If you are holding properties in Orange County for investment purposes and seeking an experienced partner to assist in managing your assets in order to achieve an optimum return, the Tim Carr Group can be a strategic partner in a variety of ways. As owners and operators of our own residential investment properties, we understand pride of ownership and the value of a well-managed asset.

We have a proven track record of providing dedication, integrity and profit maximization to discerning property owners for over 30 years.

Our team of seasoned and knowledgeable management professionals provide a comprehensive and customized level of service to every client, delivering on the client’s specific requirements and needs. Additionally, we have a vast network of vendors and service providers that partner with us in providing solutions to our client’s real estate investment decisions.

CARR

ABOUT TIM

Founder and President of the company that bears his name, Tim Carr brings an unmatched level of expertise to his property management clients. For the past 35 years, he has worked with thousands of individuals in the Coastal Orange County area, assisting them in marketing and selling their homes, rental properties, as well as multifamily investment portfolios

Tim’s success is built on the cornerstones of extensive market knowledge, skillful negotiation, and strategic marketing. His vast expertise developed during his tenures at Waterfront Properties, Strada Properties, and Coldwell Banker International Previews. At the

heart of his business model is his passion for working with clients and his unwavering commitment to delivering on their needs and objectives.

In 2013, his customer-focused work ethic led him to Villa Real Estate, the West Coast’s most technologically advanced, client-centered, and marketing-driven luxury residential real estate brokerage, as one of its founding partners. The success of Tim’s approach is evidenced by the fact that the majority of his practice is comprised of repeat and referral business including that of Orange County’s top homebuilders and

lenders, who rely on him to represent their properties.

Tim holds an MBA from the University of California, Irvine’s Paul Merage School of Business and often serves as a guest lecturer at NYU and Pepperdine University, where he speaks to graduate students about trends in economics, business practices, and marketing strategies. He resides in Newport Beach with his family.

TANA LEDGERWOOD - director of operations

As the leader of the team, Tana has been the driving force behind the impressive 20% year-over-year growth of the Tim Carr Group Rentals volume for the last decade and a half. Tana’s dependability, strong work ethic, and problem solving capabilities are as imperative to the business as is her honest approach, valued by the company's clients

Tana’s passion and drive are key to her successful record in running the operations side of the business. As a head of a full-service property management company, Tana plays a role of an account manager to each of over 120 clients who employ the services of Tim Car Group Rentals. Involved in all aspects of the leasing process, Tana oversees pricing, tenant screening as well as marketing of assets. Clients, investors, and homeowners alike appreciate Tana’s fierce dedication to her position within the company.

ERIN DEEGAN - chief financial officer

Erin has played a critical role as Chief Financial Officer since joining the company in 2005. After graduation from University of California, Santa Barbara, Erin had a successful career in corporate finance with senior positions at several national banks before joining the Tim Carr Group. Her commonsense approach to tackling the endless complexities of apartment management, partnership agreements, and her solid accounting practices have been a cornerstone of our growth. When not at the office, Erin enjoys spending time with her husband and three active children.

LORI RING

For nearly a decade, building owners and tenants have relied on Lori Ring due her expertise in navigating the rental process. With outstanding organizational skills and a detail-oriented mindset, Lori personally handles every step to ensure a smooth transaction. Beginning with pre-screening of all rental applications to communicating with prospective tenants regarding any questions. Lori's tasks also include scheduling appointments and showing vacant properties to all qualified prospective applicants After approval, Lori is in charge of performing detailed move-in inspections for both interior and exterior of each property. Known as the office Jack-of-all-trades, she also coordinates maintenance requests and repairs, and follows up on rent payments.

SHERYLL CARTER

Known for an outstanding work ethic and the ability to manage a multitude of tasks with ease, Sheryll takes on challenges and strives for expedient and efficient resolutions for every TCG client. Treating all involved with utmost respect and offering individualized attention whenever issues arise, Sheryll is known as a solver. Having built outstanding relationships with vendors, building owners, and tenants alike, Sheryll is responsible for advising clients on maintenance, upgrades, and design of their rental assets. Born and raised in Orange County, Sheryll’s familiarity with the area is the key to her knowledge of the market and trends. Sheryll lives by the motto, “People remember the way you make them feel,” always striving to leave a positive impression.

MONIQUE MORGAN

Born and raised in Costa Mesa, Monique understands the numerous aspects of life in the area, including the intricacies of the real estate rental market. As a member of the Tim Carr Group, Monique Morgan serves as a customer service liaison, building new relationships as well as cultivating existing ones. Monique works tirelessly on behalf of owners and tenants alike, always offering candid advice. With a cheerful disposition, she brings a youthful yet sophisticated sense to her role at the company. When not assisting clients, Monique enjoys spending time with her family at the beach, doing Pilates, and going out on a Duffy with her family.

NANCY GARCIA

With over a decade of experience in various customer service positions, Nancy is known for her unwavering dedication to the company's clients. An Orange County native, Nancy grew up assisting with the family construction business, making her a uniquely qualified member of the team. With a varied skill set which includes contract bidding and preventative maintenance, Nancy proves to be an invaluable point of contact for vendors and owners alike.

ILONA NOWAK - marketing assistant

Ilona combines years of experience in the field of real estate with a lifelong passion for internet, print, and social media marketing. Her role within the team is based on a simple people-focused approach: communication, honesty, a strong work ethic, and an unmatched attention to detail.

BREADTH OF SERVICES

We pride ourselves on being a single source solutions provider, offering our clients a full breadth of management services. Services offered by Tim Carr Group Rentals include:

•Rent collection and trust account banking

•Payment of all bills incurred on behalf of the property

•Preparation, at no addition cost, of necessary forms such as: notice to quit, change of terms, 3-day pay or quit

•Comprehensive, automated monthly statements, inclusive of a complete record of all collections and disbursements

•Providing year-end statements of income as well as expenses for owners' tax records

•Property inspections to ensure compliance with all applicable federal, state, and local laws as well as regulations TYPES OF PROPERTIES MANAGED

• SINGLE-FAMILY HOMES

• CONDOMINIUMS/TOWNHOMES

• COMMERCIAL ASSETS

• MULTIFAMILY: DUPLEXES, TRIPLEXES, FOURPLEXES, TENPLEXES

• MARINAS

LEASING SERVICES

• Execute a thorough marketing plan for units to include professional photography, fler distribution, print advertising, web advertising, and more.

• Provide around-the-clock exposure to prospective tenants.

• Show units and provide interest reports to owners.

• Screen thoroughly through the tenant application process that includes detailed background checks, verification of employment, credit and rental history, criminal history, and public records.

• Assist clients with tenant selection.

• Prepare and execute lease agreement.

• Conduct move-in inspection of property to document unit condition for owner records.

• Prepare all necessary forms such as notice to quit, change of terms, 3-day pay or quit, and more.

• Provide assistance in conducting eviction service when necessary.

MAINTENANCE SERVICES

• Provide 24-hour, 365 day-per-year emergency services. Coordinate and supervise all tenant maintenance needs through qualified vendors.

• Conduct move-out inspection of vacated units to determine refurbishing requirement and tenant charges.

ACCOUNTINGSERVICES

• Collect rent and provide separate trust account banking.

• Pay invoices incurred on behalf of the property.

• Prepare comprehensive, computerized monthly statements, including a complete record of all collections and disbursements.

• Provide year-end statements of all income and expense for client tax records.

TECHNOLOGY

To provide our clients with the best-personalized service and to manage our properties effectively, we have invested in an extensive web-based software, AppFolio Property Manager, which offers a number of real-time features and allows us to:

Respond faster and provide better service to both owners and tenants:

• AppFolio is a web-based software that provides us with the ability to securely login and access information about all our properties under management at any time and from anywhere.

Prepare and deliver owner statements to your email Inbox and post documents to an on-line Owners Portal, saving time and paper:

• The statements are very simple and provide you with a quick snapshot of your property details for the past month. We can also include cash flow reports and work order invoices.

Address property maintenance issues moreefficiently:

• AppFolio allows for electronic work orders and quick and easy communication with our vendors. When the work is completed, we can email you a copy of the work order and relevant information.

Pay owners faster and more securely:

• We are able to use electronic payments (ACH) to deposit funds directly into your bank account.

Allow tenants to pay rent online:

• Funds are deposited into your bank account faster, with less time needed to process rent checks each month.

Market your properties effectively and fill vacancies rapidly:

• AppFolio allows us to quickly advertise vacancies online, posting to our website and other rental platforms and websites.

OWNER TESTIMONIALS

“The Tim Carr Group has managed our units for over a year, has kept the property fully leased and well maintained, and has been responsive both to our needs as owners and to the needs of our tenants. Tim and his staff are great people and true professionals” - Terry

“I’ve had hundreds of interactions with Tim and his team over a period of several years. I have purchased multiple properties, all from Tim Carr. His team has overseen remodels and they have been my property managers from day one. In every instance Tim and his team have lived up to their reputation as knowledgeable and ethical people. They always treat tenants with respect, which has been important to me. They are great people to do business with, in every way” -Dave

“We have had the Tim Carr Group as our Property Managers for a year and we cannot say enough great things about their firm. They have a full service construction crew who were great to work with and had fair pricing. It was so convenient and painless to have them get the rental ready for the next tenants by fixing ay electrical, plumbing, painting issues. It was seamless. With their vast knowledge of the Costa Mesa area, we were able to list our property for a lot more than we were getting renting it on our own. We get monthly owner statements every month and year-end summary report, which makes financial sand taxes seamless. Their entire staff is SO wonderful and friendly. Another reason we like Tim Carr Group is because the transition from managing the property to selling the property will be so easy. They already have the knowledge of our property and years of years of experience in the real estate industry. They are truly full service!Perhaps the most valuable reason we cannot say enough good things... We were set to lose money from our last tenants, when we were managing the property by ourselves. They went above and beyond the call of duty to recoup our money in small claims court and we could not be happier!Thank you Tim, Tana and the whole team!”Melissa&Scott

TENANT TESTIMONIALS

“I want to thank you for being such a professional, understanding, and level headed property manager/landlord. Anytime I needed help on something, ran into issues, you or one of your associates were there to help in no time. As someone who invests into and owns a signifiant amount of commercial real estate, I can more than appreciate your work. I lived in 500 Irvine Ave for over four years, almost 5 years, and enjoyed every minute of it. I hope the next tenant will experience the same. I will continue to refer people over to the Tim Carr Group, and more importantly the anchor, Tana, who gives 110% everyday, and I hope you guys continue to flourish” -Jason

“When I initially moved into the property, it was already very well maintained and upgraded. During my 3 year stay the service was always impeccable and very thorough. I will definitely consider Tim Carr Properties again when I move back to the area!” -Michael

“As you know, Rutland has been my home for more than 18 years! That’s got to be some kind of record, at least for this day and age! I can only hope that my new residence will prove to be as good an experience as the one I’m leaving. I will especially miss the spacious quarters and storage areas, the cozy fieplace, the garage, the brand new laundry facility, and, of course, the convenient location. More importantly, you always were only a phone call or an email away. That was especially true when the occasional problem arose. I never felt as if I was left hanging and wondering when I could expect someone to show up. Someone always did, and the problem was corrected in a timely manner. What’s more, it was done the right way, the fist time! - I would like to wish you and everyone at Tim Carr Group many years of success! It has truly been a pleasure to work with you, and thanks a million for all that you’ve done for me!” -Joe

Knowing you can trust the real estate professionals you have selected to assist with the management of an investment property is critical to the success of your portfolio, its profitability, and your peace of mind. It is because of those reasons that my business has been, and always will be, centered around lifelong relationships I build with my clients.

My extensive experience in selling thousands of homes and investment properties in Coastal Orange County over the last 35 years has put me in close contact with a community of professionals specializing in all aspects of the real estate business. Drawing upon the best of each real estate discipline, driven by my team of management professionals, and combined with my personal passion for real estate investing, my team at the Tim Carr Group Rentals can deliver a wealth of expertise and resources to provide you with sound and valuable property management services, whether for a single family residence, a multi-family property, or a commercial asset.

Tim Carr Group strives to be a single-source solution provider for all of your management needs. As owners of our own portfolio of properties, my team and I understand the value of a well-managed asset and take great pride in adding equity to every unit under management. We are also passionate about client relationships and seek to provide our owners as well as tenants with unparalleled and personalized service.

This presentation serves as an overview of our operations, detailing the services we provide and the competitive edge we have over other companies in the market based on who we are, our strategic approach to management, and the technological tools we employ to facilitate seamless communication with owners and tenants. Our goal is not only to provide you with a sense of trust and expertise, but also to leave you with a strong positive impression of our passion and capabilities.

We look forward to providing you with quality work and expert guidance I thank you for this opportunity and look forward to working with you.

Tim Carr Founder and President

136 ROCHESTER STREET

COSTA MESA, CA 92627

T 949.631.7777

F. 949.631.6968 timcarrgrouprentals.com @tcgrentals

CALBRE. 01968681