KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - MARCH 2012 SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
91.5%
91.8% 88.6%
3.2
96.8% 90.5%
6.3
92.7% 87.3%
5.4
88.1% 87.1%
1.0
91.9% 90.0%
1.9
80.0%
79.5% 80.3%
-0.8
86.8% 76.3%
10.5
77.6% 77.6%
0.0
78.6% 81.4%
-2.8
78.3% 84.9%
-6.6
65.0%
58.8% 60.9%
-2.1
61.0% 65.0%
-4.0
62.8% 52.2%
10.6
57.4% 71.4%
-14.0
54.7% 55.8%
-1.1
85.0%
78.9% 83.3%
-4.4
85.7% 85.1%
0.6
79.6% 81.2%
-1.6
73.0% 84.8%
-11.8
80.0% 82.7%
-2.7
388/1296 (29.9%)
70/254 (27.6%)
103/332 (31.0%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 88.6% to 91.8%. - Reduction in identifying the person dealing with the enquiry from 80.3% to 79.5%. Updating the Public - Reduction in updating the public from 60.9% to 58.8%. Customer Experience - Reduction in overall customer experience from 83.3% to 78.9%.
113/369 (30.6%)
102/341 (29.9%)
POLICING DUNDEE
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
14
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Lochee and Ryehill