Tennessee Utility News - 2015 Safety Issue

A P U B L I C AT I O N O F T H E T E N N E S S E E A S S O C I AT I O N O F U T I L I T Y D I S T R I C T S REGION NEWS

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NEW BOARD OFFICERS

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U P C O M I N G O P E R AT O R T R A I N I N G

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C O N F E R E N C E R E G I S T R AT I O N

Tennessee Utility News SAFETY ISSUE

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Cit y 's D rink ing Wate r E xce e d s Fe de ral St andards N ight Re pairs: Ke e p ing Worke rs Safe H ighlight s from t he 2015 O p e rator E x p o Up d ate s to t he Dam age Preve nt ion Ac t

The Case for Cyber Liability Insurance

Water and Wastewater Treatment Solutions

Turn-key Systems

MiniBulk

Pumps

Technical Support

pH Service

Training

Disinfection

pH Adjustment

CI2 Fluoridation Coagulation Corrosion Dechlorination Control

Ozone Taste & Odor Membrane Algicides & Control Cleaning Bactericides Quenching

“There’s an App for That.”

American Development Corporation 888-542-8561

www.adc-chem.com

TAUD SUPERBOOSTERS >>> Superboosters are Associate Members that provide sponsorship for TAUD events and more...

Affinity Benefits of Tennessee American Development Corp.

Consolidated Pipe & Supply HDSupply Waterworks Kidwell & Company Next Generation Underwriters Rye Engineering, PLC Southeastern Tank, Inc. Sunbelt Insurance Group Tennessee Utility Assistance Wascon, Inc. Wiley Bros.-Aintree Capital LLC C.I. Thornburg Co., Inc. Crom Corp.

ECO-TECH, Inc. GRW Engineers, Inc. ICA Engineering Jackson Thornton & Co., P.C. McWane Cast Iron Pipe Co. Preload Raymond James Regions Bank Corporate Trust S & S Utility Sales, LLC Southern Pipe & Supply Tennessee 811 United Systems & Software, Inc. United Utilities, Inc. W & W Engineering, LLC 3rd Quarter | Volume 29

Heartland Pump Rental & Sales John Bouchard & Sons Company Master Meter, Inc. M&H Kennedy Valve McGill Associates, P.A. Smith Seckman Reid, Inc. Southern Sales Co. Alexander Thompson & Arnold, CPAs Alliance Water Resources Barge Waggoner Sumner & Cannon Branstetter, Stranch & Jennings Brenntag Mid-South Carter & VerPlanck Garney Companies Inc. Insituform Jacobs Engineering Kazmier & Associates, Inc. Kentucky Glass Lined Tank Systems, Inc. Mid-Tenn Ford Truck Sales Stringfellow Inc. USDA Rural Development Veteran Management Services Water Systems Optimization

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New Members

T h e s e m e m b e r s j o i n e d t h e A s s o c i a t i o n i n t h e s e c o n d q u a r t e r.

SUPERBOOSTERS * Silver ** Gold *** Platinum **** Diamond

UTILITIES:

ASSOCIATES:

Dollywood Splash Country

Aqua Smart, Inc. - SeaQuest Beehive Industries Business Information Systems Diversified Companies Fluid Conservation Systems KCI Technologies, Inc. Nationwide Retirement Services Natural Products & Services Prime Corporate Wellness Solutions, LLC United South & Eastern Tribes, Inc UWS, Inc.

Over 700 members strong, TAUD is the source for utilities and industry enterprises to network, share knowledge and strengthen the water, wastewater & natural gas utilities in Tennessee.

Join today by visiting www.taud.org.

Fast Financing!

TUA works with you to get your utility needs financed quickly so you can focus on providing quality service to your customers. Financing opportunities from $150,000 to $50,000,000 available, with terms up to 30 years.

For more information, contact a TUA representative today: Mark L. Butler

615.557.5780

Dan Martin

931.312.9405

Kirk Smith

615.243.6490

Registered Municipal Advisor

PO Box 291924 | Nashville, TN | 37229

Tennessee Utility Assistance, LLC (TUA), a subsidiary of the Tennessee Association of Utility Districts, is a federally registered municipal advisor with the Securities and Exchange Commission (SEC) and the Municipal Securities Rulemaking Board (MSRB).

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TENNESSEE UTILITY NEWS | www.taud.org

David Callahan | President North West Utility District

OFFICE FAX WEB EMAIL

ADMINISTRATIVE

TAUD 2015-16 Officers & Board of Directors

Drexel Heidel | Vice-President West Knox Utility District

Bob Freudenthal | Executive Director BobFreudenthal@taud.org Penny Funk | Office Manager PennyFunk@taud.org Beth Hardiman | Event Planning & Member Services BethHardiman@taud.org (615) 900-1014 Vanessa Sol�s | Publications & Advertising VanessaSolis@taud.org (615) 900-1015

Kirk Smith | Business Development KirkSmith@taud.org Mark L. Butler | Finance MarkLButler@taud.org

TRAINING STATION

Tom Atchley | Treasurer Hendersonville Utility District

Nick Newman Memphis Light, Gas & Water

Using your smartphone, snap this page with the CP Clicker App to connect with TAUD instantly!

Carol Mims | Accountant CarolMims@taud.org (615) 900-1013

Pat Riley | Secretary Gibson County Utility District

John Brown Harpeth Valley Utilities District

(615) 896-9022 (615) 898-8283 www.taud.org taud@taud.org

Charlie Anderson Bloomingdale Utility District

Brent Ogles | Education Manager BrentOgles@taud.org (615) 556-6002 or (615) 900-1011 John Shadwick | Training Specialist JohnShadwick@taud.org (615) 804-4069 or (615) 900-1012 Tonia Pass | Education Assistant ToniaPass@taud.org (615) 900-1000

Phillip Combs | NRWA Director Alpha-Talbott Utility District Tim Pelham West Warren-Viola Utility District Don Stafford Eastside Utility District

CIRCUIT RIDERS

Freddie Weston West Wilson Utility District Tony Wyatt | West TN, Field Supervisor TonyWyatt@taud.org (731) 415-9101 Kevin Gilliam | Middle TN Water Circuit Rider KevinGilliam@taud.org (931) 636-1671 Steve Roberts | East TN Water Circuit Rider SteveRoberts@taud.org (865) 256-5383 Larry Lewis | Source Water Protection Technician LarryLewis@taud.org (731) 234-0360

Mike Green Warren County Utility District

Greg Baker | Groundwater Specialist/IT Specialist GregBaker@taud.org (731) 225-5240

Bruce Giles First Utility District of Knox County

Dewayne Culpepper | Wastewater Technician DewayneCulpepper@taud.org (931) 607-6981

Chuck Page | Associate Advisor American Development Corp.

VITAL FOR TENNESSEE’S FUTURE

Dan Martin | EPA Wastewater Specialist DanMartin@taud.org (931) 312-9405

IN THIS ISSUE >>>

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8 Meet TAUD's New Board President & Vice President 10 Spotlight: City's Drinking Water Exceeds

Federal Standards 14 Night Repairs: Keeping Workers Safe 18 Highlights: 2015 Operator Expo 21 Awards: 2015 Operators of the Year 22 Update: Tennessee Damage Prevention Act (TCA-65-31) 24 Vol State Offers New Technical Certificate Program 30 We Are Family: Northeast Henry County Utility

District Suffers Tragic Loss 33 The Case for Cyber Liability Insurance 36 Highlights: 2015 Annual Meeting & Member

Appreciation Dinner 38 Region Meeting News 44 TAUD Safety Training 46 Upcoming Classes: TAUD Training Station Schedule 48 Conference Info & Registration:

2015 Utility Leadership Conference 50 Conference Info & Registration:

2015 Administrative Professionals Conference 52 TAUD Needs You! Letters of Appreciation 53 Advertiser Index 54 Game: Spot the Differences

Can you find the frog hidden somewhere in the graphics or photos of this issue? Same size & color as shown here. Answer on page 54. Happy Hunting!

Executive Editor | Penny Funk Managing Editor & Art Direction | Vanessa Solís Assistant Editor | Beth Hardiman Article Contributors | Beth Hardiman, Ali Stephens, Tony Wyatt,

Larry Lewis, Tonia Pass, John Shadwick,

Dr. Philip Clifford, Amy Murray (CSM),

Janet Smith, Gary B. Gray, Doug Riseden,

Kathy Quartermaine Image Credit(s) | Cyber intruder © Vladimir Koletic - Fotolia;

A hacker with a hood with laptop © Lukas

Gojda - Fotolia; Glass of water © Nosvos Fotolia Tennessee Utility News is published quarterly by the Tennessee Association of Utility Districts (TAUD). TAUD assumes no responsibility for opinions or statements of facts expressed by contributors, advertisements and editorials do not represent official policies of the Association. The right to publish, edit or deny publishing and material submitted for publication is reserved by TAUD. To submit editorial or advertising content, please contact Vanessa Solís at (615) 900-1015 or vanessasolís@taud.org.

Find us on Facebook: Tennessee Association of Utility Districts Follow us on Twitter: TAUDtweets

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TENNESSEE UTILITY NEWS | www.taud.org

UPCOMING EVENTS >>> Business of Running A Utility Conference & Exhibit Hall 6 hrs Operator / 8 hrs TAP & Commissioner CE Gatlinburg Convention Center Gatlinburg Register ASAP Utility Leadership Conference 12 hrs Commissioner Training Park Vista Hotel Gatlinburg Register by Oct. 23 Administrative Professionals Conference 8 hrs TAP & Commissioner Training Location TBA

Register by Nov. 20

AUG

12-14 NOV 4-6 DEC 3-4

Conference details subject to change. For the most current information or to register, please visit www.taud.org or call (615) 896-9022.

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3rd Quarter | Volume 29

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Meet TAUD's New Board President & Vice President David Callahan President

Mr. Callahan serves as the General Manager for the North West Utility District located in Soddy Daisy Tennessee (formerly known as the Soddy Daisy-Falling Water Utility District). Prior to being elected to serve as TAUD’s President, he served as Vice-President from 2013 until July of 2015.

On top of graduating with his masters in Applied Organizational Management from Tusculum College in Greeneville, TN, David is a Veteran of the United States Air Force. He served in Athens Greece, USA, Thailand and Vietnam from 19641968. In the State of Tennessee, David holds license in Grade 3 Water Treatment and Grade 2 Distribution and is also certified in Cross Connection installation and maintenance.

He has 19 years of water treatment/distribution experience and 47 years of management experience. Some of the projects Mr. Callahan has managed in his tenure at the utility include a 17-mile expansion in the northeast quadrant of Sale Creek; a 22-mile expansion on Mowbray Mountain; construction of a 1 MGD concrete storage tank at the filter plant; a new pump station; a 1.5 MGD concrete water tank, and construction of a new 3,000 sq. ft. office building that is debt free.

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Currently the utility is in the process of upgrading their Raw Water Pump Station and plans for a new 4 MGD treatment are underway. Mr. Callahan works closely with the utility’s Board of Commissioners to develop and enforce policy and procedure for the District. He attends various TAUD conferences and functions to gain knowledge and network with other utility professionals across the state.

David has served on the TAUD Board of Directors since 2009. He was the 2009 recipient of the H.B. Rosson Award, TAUD’s most distinguished award for a General Manager recognizing Financial and Operational Excellence.

He currently serves on the Association’s Legislative Committee, Finance and Budget Committee, Golf Committee, and as President he will serve on all Committees. Previously he served on the Steering Committee for the Administrative Professionals Certification Program and Conference Program Committee. Along with being an active member of TAUD, Mr. Callahan is also an active member the National Rural Water Association, American Water Works Association and KY/TN AWWA. He has served as President of the Hamilton County Association of Utility Districts and currently still participates in the Association’s meetings.

He is active in many civic activities and is a very active member of his church. David is a member of the Alpha Chi Honor Society and was the past president of the Stonega Veteran’s Association.

He and his wife Sherrie have two children, Christi and Patrick. His favorite hobbies include golfing and working around the house.

TENNESSEE UTILITY NEWS | www.taud.org

Drexel Heidel

VicePresident Representing TAUD’s distinguished Board of Directors are leaders from the state’s water, wastewater and natural gas utilities. These individuals are members of TAUD and are active in paving the way for the future of the industry.

The Board’s leadership helps guide TAUD in its effort to promote and advance utility operations in the state of Tennessee.

Thank you to the board for your commitment to the members of TAUD and for your dedication to provide safe drinking water for all Tennesseans.

2015-16 Board Officers: David Callahan | President North West Utility District Drexel Heidel | Vice-President Soddy Daisy Utility District Pat Riley | Secretary Gibson County Utility District Tom Atchley | Treasurer Hendersonville Utility District

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Drexel has been in the utility industry for 29 years and with West Knox Utility District for 21 of those 29 years. He became the district’s General Manager in 2012.

Drexel holds a Grade 3 Wastewater License and is also a Professional Engineer. He is and has been very active with TAUD for the most part of his 20-year tenure at West Knox Utility District. He is a former TAUD Region Leader, has served on the TAUD Board of Directors since 2012 and has been active with a number of TAUD committees. Drexel currently serves on TAUD’s Legislative Committee, Personnel Committee, and Conference Program Committee. Appointed by the Governor, Drexel also serves as TAUD’s representative on the State of Tennessee’s Water and Wastewater Finance Board. In 2014, Drexel was the recipient of TAUD’s Allan Gill Leadership Award (formerly the H.B. Rosson Award) given to a utility General Manager for financial and operational excellence.

Mr. Heidel has been the driving force behind WKUD’s technological advances including implementing AMR’s, integrating the district’s infrastructure into the GIS program. His background allows him to work diligently to control costs for the district which has been instrumental in designing WKUD’s new wastewater treatment plant.

Kim Greene, Controller for WKUD, states, “above all, Drexel’s shining quality is his true concern for his employees which is refreshing to find in the workplace.”

He is involved in the Knoxville community and contributes to the Second Harvest Food Bank and Goodwill. Drexel and his wife Janet have two sons, Alex and AJ. In his spare time he enjoys being outside fishing, kayaking, hiking, and paddle boarding. He enjoys spending time with his family and playing basketball.

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Utility Spotlight City's Drinking Water Exceeds Federal Standards

Gary B. Gray | Local Government Reporter Johnson City Press

Wastewater Superintendent Jeff Corder said Tuesday. “We had no violations at all, which means in 2014 Johnson City surpassed all the regulations. I think citizens can take comfort in knowing the city provides clean drinking water 24/7.”

The EPA requires all water suppliers to provide reports like this every year to to state agencies regulating environmental mandates, such as TDEC. The report is then made available to each customer.

“We collect the samples and analyze a portion of them,” Corder said. “The rest of the samples are sent to a private laboratory. The samples are sent each month to TDEC, and they communicate the findings to the EPA.”

Johnson City’s drinking water easily meets strict federal health guidelines, according to a 2014 water quality report.

The U.S. Environmental Protection Agency and Tennessee Department of Environment and Conservation have signed off on the city’s water quality after a review of samples taken throughout the last calendar year.

“People should feel 100 percent confident in the safety of their water,” Johnson City Water and

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Johnson City’s Water and Sewer Services maintains two drinking water treatment plants, three wastewater treatment plants, 99 water storage reservoirs, booster stations and pressure regulating zones, 99 wastewater lift stations, 942 miles of water lines and 579 miles of wastewater collection lines.

It is normal for drinking water, including bottled water, to contain at least small amounts of some contaminants. This does not necessarily indicate a health risk.

Generally, sources of drinking water — both tap and bottled — include rivers, lakes, ponds, streams, natural springs and wells. As water travels over the surface of the land or

TENNESSEE UTILITY NEWS | www.taud.org

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The Cit y of Le banon to Conve r t Waste to E ne rg y The Ut ilit y M anage r 's G uide to Clou d Compu t ing Proac t ive ly Approac hing Crisis Communicat ion Pe r form ance M anage me nt - Pain or Powe r?

Impacting Our Industry

2015 Legislative Session

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3rd Quarter | Volume 29

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underground, it dissolves naturally occurring minerals, and in some cases, radioactive material, and can pick up substances resulting from the presence of animal and human activity.

The department routinely conducts inspections for cross connections between a customer’s service and the public water supply. A cross connection is a direct arrangement of plumbing that allows the potable water supply to be connected to a line that contains a contaminant, or nonpotable water.

Some examples of cross connections include direct connections of your plumbing with lawn irrigation systems, fire protection systems, pools, saunas, hot tubs, fountains and auxiliary intakes, such as wells, cisterns and ponds.

limits for contaminants in bottled water, which must [sample and test both source water and the final product for contaminants].

Water and Sewer Services operates infrastructure inside the city limits and in portions of four neighboring counties. Each year, the department treats 5 billion gallons of potable water and processes more than 4 billion gallons of wastewater.

The Watauga Water Plant was built in 1968. It was expanded and renovated in 1980 and again in 2000. The Unicoi Water Plant went into operation in 1996.

Source: Gray, Gary B. "City's Drinking Water Exceeds Federal Standards." Johnson City Press, 30 Jun. 2015. Web. 1 July 2015.

Corder said chlorine is used at Johnson City’s water plants to kill microbial contaminants, such as viruses and bacteria that may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife.

Inorganic contaminants, such as salts and metals, can be naturally occurring or result from urban stormwater runoff. The same is true for industrial or domestic wastewater discharges, oil and gas production, mining or farming. pesticides and herbicides, which may come from a variety of sources.

Organic chemical contaminants include synthetic and volatile organic chemicals, which are byproducts of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic stations.

In order to ensure that tap water is safe to drink, the EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems.

Food and Drug Administration regulations establish

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Alliance Water Resources offers professional water and wastewater operator services customized to fit the needs of your community.

• • • •

Licensed water and wastewater operators Water and wastewater operation, maintenance and management Water and Sewer utility billing services Contact us at 731-803-9634 or sneal@alliancewater.com

TENNESSEE UTILITY NEWS | www.taud.org

Knox ProCorps th 4 Annual Clay Shoot

EVENT DETAILS WHEN

Friday, October 9, 2015

WHERE

Chilhowee Sportsman's Club 7601 Old Railroad Bed Rd. Maryville, TN 37801

FLIGHTS

9:00am & 1:00pm

LUNCH

11:30am - 1:00pm

FEES Pictured: Mike MacIndoe, Andy Jackson, John Powers, Gary Massey, Brad Brummet, Chris Jones & Bruce Giles at Freedom Academy in Guatemala (2014).

Knox ProCorps, founded in October 2011, provides Knoxville-area professionals an opportunity to utilize their talents and professional training to support the design and construction of water system projects on a global level. All proceeds from KPC's annual Clay Shoot event not only support future project efforts, but assist in the continued support of recent KPC projects as well:

2014 Projects

IRIS MINISTRIES (Pemba, Africa): Improvements to the facility's water system & a plan for improving the site's drainage MORNINGSTAR SCHOOL (Chokwe, Africa): Planning for new structures & improving drainage CLUBHOUSE GUATEMALA (Balcones Villages, Guatemala): Constructed water system for the Freedom Academy School & neighboring villages, providing clean water to over 8,000 villagers

2015 Projects

APPALACHIAN AREA (Clay Co., KY): Working with UTK students serving as a consultant for a water kiosk project providing electrical & plumbing oversight PANAMA: Working with Solea Water to produce preliminary site assessment & design for the villages of Oma & Wala DOMINICAN REPUBLIC: Partnering with Solea Water & Living Waters to assist in the design of water systems for Aleman & Hondanada HAITI: Waiting for political issues to resolve in Thomazeau to continue with final design & construction of large water project 3rd Quarter | Volume 29

Individuals $125 Teams $650

SPONSORSHIPS

Five (5) sponsorship levels are available & range from $250$5,000. Please contact KPC for complete details.

• • Shooters of all skill levels are welcome!

• 20 • shooting stations • • Bring your own gun • • Ammunition may be purchased at the event • On-site registration begins 1 • hour before each flight • • 2 golf carts will be provided per team registration • Complimentary T-shirt & • goodie bag provided • • Awards & raffle prizes • • Complimentary Smoked Prime Rib & Bologna lunch!

Contact KPC at info@knoxprocorps.org for complete event information.

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Night Repairs:

Keeping Workers Safe Doug Riseden | Technical Support Manager Krausz USA

Working at night on pipe repairs is always more difficult than during the day. Workers are usually tired having already worked a full day and visibility is greatly reduced due to shadows, darkness and poor lighting at the work site. Add in drivers who are also tired (and perhaps driving faster than usual due to reduced traffic) and you have the makings of a high-risk situation. Your employees are your most valuable asset, so every precaution should be taken to make sure they arrive home safely each and every day.

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Here are six ways to ensure your night-time workers are safe and can get the job done effectively.

Move carefully and deliberately on the work site

Many times, workers will want to get the job done quickly and skip some steps. This is understandable but it’s important to remind them to slow down, and work more cautiously than they do during the day. Even if they are very familiar with performing certain repairs, dark areas

TENNESSEE UTILITY NEWS | www.taud.org

and shadows can hinder their perception of risk.

Planning and communication become crucial during night time operations. Before the job starts, supervisors should have a brief meeting to ensure all team members understand what will take place at the work site, what their role is, and where they will be located throughout the night. Plan your work and work your plan!

Make sure everything is done with a focus on safety. This includes wearing reflective clothing in accordance with the law, and using a trench box or shoring to ensure that the trench doesn’t collapse while workers are inside.

There are many who never use a trench box because it gets in the way of some repairs. At night, the use of trench boxes and shoring is even more critical. Make trench boxes a normal part of every excavation, and never put speed ahead of safety.

Have the right repair products on hand for every possibility

Always make sure that you have repair products on hand for every situation. There is nothing worse than not having the right parts during an emergency repair. Poor planning results in the job taking longer to complete, delays in returning water service to normal, and disgruntled customers.

Krausz designs and manufactures a variety of repair couplings that are quick and easy to install, and are extremely useful for night conditions. The HYMAX VERSA coupling can attach to two pipes of differing diameters and materials which comes in handy when the exact material of the pipe or its diameter are not known in advance.

The coupling also features top-facing bolts which are simple to tighten, and drastically cut installers’ repair time.

The product has a stab-on design and does not need to be disassembled – there is nothing more aggravating for an operator than losing a bolt in a water-filled ditch at night. Another unique feature is its MAG dry anti-galling process that prevents galling, enables repeated bolt tightening and eliminates the need to grease the bolts, preventing dust and dirt build-up.

3rd Quarter | Volume 29

Keep a close eye on your crew

Supervisors need to keep a close eye on workers who will be tired from working a full day and prone to making mistakes. Supervisors should patrol their work area to see how workers are doing, and offer food and drink on a regular basis. Flaggers in particular should be checked as they play a critical role in making sure night time operations are safe.

Crews want to make the repair and then get some rest before having to get up and do it all over again. A lack of rest or sleep accumulates over time. It’s important that crews are not run down to the point where they become exhausted and unable to perform. Provide them with the proper tools and repair parts to get the job done.

Keep the work area lit and clear

In the interest of saving time, sometimes workers will use the lights of the backhoe to do this job without auxiliary lighting and a generator. These lights will not supply enough illumination for the work site and compromise safety.

Use floodlights to illuminate any equipment crossings, and other areas where crew members will be working.

Flaggers in particular should be well lit to ensure their own safety, and the safety of the work zone. If drivers can’t see the flagger, his or her ability to slow down, divert or stop traffic is hindered.

Floodlights can also blind drivers entering a work zone.

Once lights are set, a worker should drive through the area to observe the lights’ positioning and make adjustments as necessary. The use of self-righting work lights are a great way to provide light without causing it to shine in motorists’ eyes. Keep the work area also clear of obstacles, tools, and equipment.

The use of rotating or flashing amber lights on service vehicles is necessary and required by law in most states, however, these lights can be their own hazard. They can be very bright and blind drivers who are traveling the roadways and prevent safe driving. Where ever possible, direct these lights so drivers can see properly as they drive through and ensure worker safety.

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Manage traffic

stations, in advance by sending a concise email and following up by phone. Include information about where the repair is taking place, why it’s happening and any roads that will be closed off. These agencies and media outlets will appreciate the information, and keep the community aware of the repair.

Make the work zone as large as possible to give employees more of a buffer and to keep them safe. After the repair is completed and the roadway re-opened, do several drive-throughs to make sure that the road is clear and the road repair is safe for the public’s use.

Doug Riseden is the Technical Support Manager for Krausz USA, and has worked in the public utility field for over 20 years.

His extensive experience with water & wastewater repairs and operations includes working for municipalities & private contractors, and providing water services to the NATO-led security mission in Afghanistan as part of Operation Enduring Freedom.

If possible, close the roadway where the repairs are taking place and direct traffic away. If you can’t close the roadway, place warning signs or lights in a way that will give motorists more time to react and slowdown before reaching the work area. Ensure that your signs are clean and have good reflectivity.

Notify the public

Make every effort to contact law enforcement, fire and rescue services, emergency dispatch centers and the general public about the night time operation. Notify the above organizations, and local radio and television

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TENNESSEE UTILITY NEWS | www.taud.org

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BOILER AND COOLING WATER Langelier and Ryzner Index Calculations Corrosion Coupon Studies

Energy and Water Saving Recommendations Inspections of Towers

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Phone: 225-654-4955 - 800-762-9104 • Fax: 225-654-9533 PO Box 181 Zachary, LA 70791-0181 Contacts: David Thornton (david@tmbwater.com) | Randy Bush (randy@tmbwater.com) | CB Brown (cbbrown@tmbwater.com) Hub Brown (hubbrown@tmbwater.com) | Cody Ryder (cody@tmbwater.com) | Danny Foreman (dforeman@tmbwater.com)

www.tmbwater.com rd 17 3 Quarter | Volume 29

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2015 Operator Expo Highlights Vanessa Solís | Publications & Advertising Tennessee Association of Utility Districts

Next to TAUD’s Business of Running a Utility Conference in August, TAUD’s annual Operator Expo is one of the highlight events of the year. Offering continuing education credit, the May 21st event was attended by 927 water and wastewater operators and professional engineers. Over 89 vendors were set up across the James E. Ward Agricultural Center, exhibiting the latest in statewide resources, technical equipment and industry technology.

Not only were attendees able to network Pictured: TAUD Executive Director, Bob Freudenthal & David Amburgey (Madison with a number of suppliers and other Suburban Utility District), the 2015 Expo T-Shirt Design Contest winner. industry personnel, operators also had the opportunity to receive Continuing Education credit hours and participate in a bit of friendly competition throughout the day.

Cumberland Machine Co. Celebrating industry practices, the 2015 Expo competitions 1008-C Whites CreekNorth Pike, Nashville, TN 37208 37207 1305 Fourth Avenue Nashville, TN included the annual Leak Repair Contest (sponsored by G & C Office (615)454-4661 | Fax (615) 255-7373 Fax (615)(615)953-3781 255-9585 Supply Company) and various equipment challenges.

The Operator Expo is also host to TAUD’s Operator of the Year awards ceremony. Each year, utilities are asked to nominate an outstanding employee from one of three categories, Water Operator, Wastewater Operator, and Natural Gas Operator. TAUD values the hard work and dedication of every single operator in our organization and is especially proud to recognize those who go above and beyond to better our industry. For more information on how you can nominate a co-worker or employee for an Operator of the Year award, see page 21.

Mark your calendars - TAUD’s 2016 Operator Expo will be held May 19th, 2016. We hope to see you there!

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Pump Services Division

Field Service Repair For Pumps & Pump Stations New Pump Sales Vertical Pump Repair Field Welding Service Field Mechanical Service Gearbox Repair

Machine Shop Division

Full Service Machine Shop Conventional And CNC Machining Large Diameter Turning And Milling Fabrication & Welding Services Onsite Mechanical Services Design And Engineering Services www.cumberlandmachine.com email: cballentine@cumberlandmachine.com

TENNESSEE UTILITY NEWS | www.taud.org

Photos by: Vanessa SolĂ­s

3rd Quarter | Volume 29

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Leak Repair Contest

Eric Hassell & Randy Johnson of Centerville Water & Sewer won this year's contest, repairing the leak in an impressive 42.4 seconds! Congratulations!

Madison Suburban Utility District

Centerville Water & Sewer

Consolidated Utility District

Jackson County Utility District

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Gladeville Utility District

TENNESSEE UTILITY NEWS | www.taud.org

Operator of the Year Awards

Presented by: Bob Freudenthal | Executive Director Tennessee Association of Utility Districts

Water Treatment Operator Of the Year

Randy Harrell, Consolidated Utility District | Randy has been with CUD for 28 years. During his career, he has developed an extensive Cross Connection program, worked extensively with TDEC to develop procedures for documenting and completing new line disinfections and developed the utility’s current water quality flushing program. He also oversees in house training and satellite bac-t program at CUD’s engineering annex. He has been active with TAUD as a Cross Connection proctor and instructor. Randy holds a Distribution 2 license and is Cross Connection certified. He is a member of the Tennessee Backflow board and organizes their annual conference. Randy and his wife Cindy have two children Kathy and Taryn and two grandchildren Dantie and Ryder. In his spare time Randy enjoys deer and turkey hunting and spending time with his family.

Wastewater Treatment Operator Of the Year

Stacy Rice, Trenton Light & Water | Stacy has worked at Trenton Light & Water since September 2008. He was appointed Water & Wastewater Superintendent of Treatment & Testing in December 2012. He holds 4 licenses: Grade II Distribution System Operator, Grade II Wastewater Collection System Operator, Biological/ Natural Systems, and Grade II Water Treatment Plant Operator. Stacy serves as Trenton’s certified operator in charge of both the water and wastewater plants.

He’s active within TAUD attending all region meetings, participating in the Best Tasting Water Contest and attends TAUD classes and conferences. He and his wife Elizabeth have two children Emma and Logan. In his spare time Stacy enjoys riding 4-wheelers, target shooting, and spending time with his family.

Each year the Association presents Awards of Excellence to utility employees that have been nominated due to their outstanding & unwavering dedication to Tennessee's utility industry. Award nominations are collected, reviewed, and voted on by the TAUD Awards Committee. Operator of the Year awards are presented at the Operator Expo in May. All other awards are presented at the Business of Running a Utility conference, held in Gatlinburg each August Visit www.taud.org to download the Nominations Form to complete for your nominee and send to: TAUD (Attn: Beth Hardiman) P.O. Box 2529 Murfreesboro, TN 37133 Email: bethhardiman@taud.org Fax: (615) 898-8283

3rd Quarter | Volume 29

Nominate a deserving employee, co-worker, or supervisor for one of the following Awards of Excellence: • • • • • • • • •

Water Operator of the Year Wastewater Operator of the Year Gas Operator of the Year Office Manager of the Year Roger Booher Young Professional Award Associate Member of the Year Associate Wall of Fame Alan Gill Leadership Award Cecil Branstetter Legacy Award

Questions?

Call (615) 896-9022 or e-mail taud@taud.org.

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Update:

Tennessee Damage Prevention Act - TCA 65-31 Kathy Quartermaine | Marketing & Education Manager Tennessee 811

Snap this page with the CP Clicker App on your smart phone to visit TN811's website or download their mobile app.

After six years of hard work, research and compromise HB 1337/SB 379 were passed to update and strengthen the existing Tennessee Underground Damage Prevention Act. The new law was signed by Governor Haslam in May. The bill updates the definition of excavation activities to provide guidance for local governments, TDOT and railroads for routine road or railroad maintenance.

The current criminal penalties are being replaced with more manageable civil penalties that will require training as a first line of action. Second and subsequent violations will require training or a fine not to exceed $2,500 per incident, or both. If any violation was the result of gross negligence or willful or wanton misconduct as determined by the executive committee of the damage enforcement board, the violator will be required to complete a course of training concerning compliance with the TCA 65-31 and pay a civil penalty in an amount set by the executive committee of the damage enforcement board, not to exceed $5,000. TCA 65-31 defines willful non-compliance as “the intentional refusal or failure to perform, or comply with, a duty created or imposed by this chapter or by rules promulgated pursuant to this chapter.�

With the passing of this bill, an enforcement board made up of 15 stakeholders, will be created to enforce the law. The enforcement board will be housed at the TRA for administrative purposes only. The TRA has no jurisdiction over enforcing the law. Upon receipt of a complaint of violation of the chapter, the executive committee will initiate an investigation of the complaint by requesting the TRA authority designate an employee of the TRA to investigate the complaint and the findings will be handed over to the board for action. The investigator can issue a notice of violation and may require the excavator to cease work or not start a proposed excavation until the excavator complies with the law.

Depending on the outcome of the investigation, training and/or fines will be issued. The person issued the citation may ask for a hearing.

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TENNESSEE UTILITY NEWS | www.taud.org

Appointments to the board will be made by the Governor, the Speaker of the Senate and the Speaker of the House of Representatives.

To ensure everyone’s safety, all operators meeting the designated specifications will be required to join the one-call service. Membership will be phased in over a three year period as follows: • Operators with more than 50,000 customers served underground or 1,000 miles of facilities underground who are not members must join no later than January 1, 2016.

• Operators with more than 25,000 customers served underground or 500 miles of facilities underground who are not members must join no later than January 1, 2017.

• Operators who don’t meet the above thresholds must join no later than January 1, 2018.

In addition to mandatory membership, the new law requires mandatory reporting of damages through the Damage Information Reporting Tool (DIRT).

excavation, which might include drawings of utility facilities and sewer laterals already in the area, or other facility records that are maintained by the facility owner or operator • Allow the person submitting the design locate request or any other authorized person to inspect or copy the drawings or other records for all utility facilities and sewer laterals in the proposed area of excavation Once the facility owner or operator has responded to the design request, they must provide that response in the Positive Response system.

To see the entire law, visit www.tennessee811.com or on our mobile app, TN811, which is available on both the Google Play and iTunes App Store. If you have any questions about these changes, Tennessee 811 will be happy to answer those for you. Call (615) 367-1110 or visit our website for more information.

New in the act is a requirement that all underground utilities owned by an operator installed on or after January 1, 2017 must be installed in a manner that will make them locatable using a generally accepted electronic locating method. Another provision to the law recognizes a Design Locate Request. This type of ticket is defined as “a communication to the one-call service in which a request for locating existing utility facilities for predesign or advance planning purposes is made.”

Within 15 days of the request, the facility owner must respond in 1 of 3 ways: • Locate all utility facilities and sewer laterals within the proposed excavation • Provide to the person submitting the request the best available description of all utility facilities and sewer laterals in the area of proposed

3rd Quarter | Volume 29

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Vol State Offers New Technical Certificate Program Dr. Philip Clifford | Environmental Toxicologist Volunteer State Community College

Amy Murray, CSM | Public Works Superintendent City of Goodlettsville

Pictured: Students work in the campus chemistry lab. Image courtesy of Volunteer State Community College.

Of the many challenges facing the utility industry today, one of the more concerning is the dual issue of an aging workforce and very few potentially qualified candidates in the employment pipeline. To heighten awareness of the availability of these solid, essentially recession-proof jobs, and to ease the training burden that the utilities are saddled with in preparing new employees to not

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only perform their jobs, but to pass operator licensing exams, the help of local community colleges is sought.

The community colleges will be tasked with the job of basic academic preparation (reading, writing, math, basic sciences, computer skills, oral presentation skills, etc.) while the utilities and TAUD will retain control of the majority of the technical training.

TENNESSEE UTILITY NEWS | www.taud.org

PURPOSE

The purpose of this certificate program is to respond to interest made by several Middle Tennessee utility sytems (City of Gallatin, City of White House, Wilson County, City of Lebanon, City of Goodlettsville, Tennessee Association of Utility Districts) that potential employees reaching their facilities are insufficiently prepared to sit for licensure examinations and that there are no specific programs or certificates currently geared toward meeting their specific needs.

Volunteer State Community College is a public, comprehensive community college offering associate degrees, certificates, continuing education, and service to northern Middle Tennessee. The College is committed to providing quality innovative educational programs; strengthening community and workforce partnerships; promoting diversity, and cultural and economic development; inspiring lifelong learning; and preparing students for successful careers, university transfer, and meaningful civic participation in a global society.

The College’s mission is stated above. This curriculum fits easily within our institutional mission to offer certificates, provide innovative quality programs, promote economic development, strengthen community and workforce partnerships, and, finally, inspire lifelong learning.

The proposed Environmental Technology certificate curriculum is designed specifically for workforce development and will:

3rd Quarter | Volume 29

Image courtesy of Volunteer State Community College.

• be delivered through a combination of dual enrollment, online, hybrid, and on-ground courses, • require Learning Support completion as the only prerequisite, • be highly focused toward the needs of Middle Tennessee and regional utilities industries professionals and their licensure process, • prepare students to move directly from the classroom to the job by coordinating with utilities industry’s internship programs under the Tennessee Labor and Education Alignment Program (LEAP), and • promote lifelong learning and diversity through its appeal to non-traditional students.

INSTITUTIONAL PRIORITY

The utilities industry is composed of many jobs that are highly technical and requires employees to have substantial training in a broad range of disciplines.

Tennessee Department of Labor & Workforce Development projections for the period of 2012 – 2020 estimate that an additional 370 Water and Wastewater Treatment Plant Operators positions will become available across the state (an increase of 14.1% from 2,630 to 3,000). Local utilities (City of Gallatin, City of White House, Wilson County, City of Lebanon, City of Goodlettsville, Tennessee Association of Utilities Districts) are telling us that they have few qualified individuals interviewing for the positions that are becoming available and need our

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YOUR PARTNER OF CHOICE IN MUNICIPAL BONDS Community support takes many forms. Ours just happens to be providing innovative solutions to complex public financing needs. Our solutions help fund progress and make your communities even better places to live. When counties, cities, utility systems and other municipalities need capital for critical services or vital infrastructure, our team of veteran public finance bankers is ready and able to help. We are as committed to helping build strong and vibrant communities as we are to building a strong, vibrant firm.

Don’t just take our word for it. Find strength in our numbers.

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Offices and locations throughout Tennessee

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Proud to be a Platinum Superbooster of the Tennessee Association of Utility Districts

TED FELLMAN Senior Vice President 615.665.6919 ted.fellman@raymondjames.com

STEVEN MCCOY Senior Vice President 615.665.6921 steven.mccoy@raymondjames.com

RAYMONDJAMES.COM/PUBLICFINANCE

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TENNESSEE UTILITY NEWS | www.taud.org *Includes affiliates. Š2014 Raymond James & Associates, Inc., member New York Stock Exchange/SIPC. 14-PF-0170 EG 6/14

help bringing those individuals applying for positions up to educational levels that will allow them to meet the challenges of the job and to prepare for the required licensure examinations.

NEED

Tennessee Department of Labor & Workforce Development (TDLWD) projections for the period of 2012 – 2020 estimate that approximately 65% of the water and wastewater treatment plant operators jobs available in the state of Tennessee will be due to replacement needs, and do not represent new openings. This is consistent with the “aging workforce” described by professional managers in the local utilities. “Employment of water and wastewater treatment plant and system operators is projected to grow 8 percent from 2012 to 2022, about as fast as the average for all occupations. Job prospects are expected to be excellent” (TDLWD, 2014). “New jobs will be created when existing plants expand and new plants are built. The number of applicants for these positions is

normally low, because of the physically demanding and unappealing nature of some of the work. Job prospects will be best for those with training or education in water or wastewater systems and good mechanical skills” (TDLWD, 2014). The table below (TDLWD, 2014) shows the results of a national survey listing the most commonly required level of education for Water and Wastewater Treatment Plant and System Operators.

“Water and wastewater treatment plant and system operators need a high school diploma or equivalent to become operators. Employers may prefer applicants who have completed a certificate or an associate’s degree program in water quality management or wastewater treatment technology because the education minimizes the training a worker will need. Community colleges, technical schools, and trade associations offer these certificate or associate's degree programs” (TDLWD, 2014).

COMMON EDUCATION REQUIREMENTS RANK

REQUIRED LEVEL OF EDUCATION

1 2

High School Diploma (or GED or High School Equivalence Certificate) Post-Secondary Certificate - awarded for training completed after high school (ex. in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics & Repairers, Precision Production Trades) Bachelor's Degree Some College Courses Associate's Degree (or other 2-year degree) Less than a High School Diploma

3 4 5 6

PERCENTAGE OF RESPONDENTS 49.58% 16.96%

15.07% 9.77% 5.52% 3.09%

This information is based on "O*NET™ data. O*NET is a trademark registered to the U.S. Department of Labor, Employment & Training Administration

RANK 1 2 3 4 5 6

ON-SITE OR IN-PLANT TRAINING Over 2 years, up to and including 4 years Over 1 month, up to and including 3 months Over 6 months, up to and including 1 year Over 1 year, up to and including 2 years Over 4 years, up to and including 10 years None

3rd Quarter | Volume 29

PERCENTAGE OF RESPONDENTS 38.59% 31.66% 17.29% 10.31% 1.41% 0.75% 27

VOL STATE TECHNICAL CERTIFICATE PROGRAM CURRICULUM As the utility industry proposes to equate each certificate in this program to one year of on-the-job experience for salary purposes, they have requested that the program be broken up into two, one semester-long certificates as follows:

FOUNDATIONS OF ENVIRONMENTAL TECHNOLOGY TECHNICAL CERTIFICATE COURSE

TITLE

CREDIT ELECTIVES

CHEM 1030 ENGL 1010 INFS 1010 MATH 1005 ENVT 1000 ELECTIVE

Fundamentals of Chemistry English Composition I Computer Applications Algebra Essentials1 Human Impact on the Environment One 3-hr elective (listed on right)

4 3 3 3 1 3

TOTAL

17

BUSN 1302* BUSN 1305* BUSN 1380* BUSN 2340* LGM 130* PHIL 121 SPCH 1010

TITLE

CREDIT

Keyboarding w/ Word Processing

3 3 3 3 3 3 3

Introduction to Business Supervisory Management Human Resource Management Introduction to Logistics Ethics Fundamentals of Speech

or Math 1130, College Algebra

1

ENVIRONMENTAL TECHNOLOGY TECHNICAL CERTIFICATE COURSE

TITLE

BIOL 1070 CHEM 1110 ENVT 10103 MATH 1130 ELECTIVE

Environmental Management General Chemistry Environmental Capstone Seminar College Algebra One 3-hr elective (listed on right)

2

CREDIT ELECTIVES

TOTAL

4 3 3 3 3 16

TITLE

CREDIT

BUSN 1302* BUSN 1305* BUSN 1380* BUSN 2340* LGM 130* PHIL 121

Keyboarding w/ Word Processing

Introduction to Business Supervisory Management Human Resource Management Introduction to Logistics Ethics

3 3 3 3 3 3

SPCH 1010

Fundamentals of Speech

3

To include microbiology, limnology, (lakes and rivers) power generation, pollution, waste management, air and weather, toxicology, environmental law, (safe drinking water act {focus on MCLs and related limits}, clean water act [focus on NPDES permitting], RCRA, CERCLA, NEPA, FIFRA, TSCA, NCP, OPA) 3 Students will select a topic in their field of endeavor and prepare a research proposal that will be reviewed and approved by a faculty committee. Once modified and approved, they will research their topic and put together a preliminary draft of the thesis which will be submitted to the faculty member for editing and comment. This paper will then be finalized and submitted to the committee for final review and approval. Students will then be required to prepare a PowerPoint presentation of their work and present their research to the committee and other students in the class. An oral defense of their presentation and research will follow. If approved by the committee, the certificate will be awarded. Students failing the oral defense and/or presentation will be allowed to re-take the course (for a maximum of two more attempts).

2

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TENNESSEE UTILITY NEWS | www.taud.org

IMPACT

These certificates are designed to work within the framework of the Labor and Education Alignment Program (LEAP) so that students can work in paid internships at on-the-job training locations while they are completing the certificates. Simultaneously, these students will: • receive paid internships, • receive on-the-job training, • complete college certificates to assist with preparation for licensure examinations, and • be credited with work experience upon certificate completion resulting in higher starting salary in the industry positions for which they have trained.

allow the student to enter the workforce of a utility, a local, state, or Federal government and be able to sit for exams specific to the needs of the company.

This curriculum covers jobs within many Public Works fields. This curriculum program allows Public Works, water utilities, wastewater utilities, stormwater utilities and other infrastructure-specific organizations partner with the college to increase awareness of jobs within this sector and help build a long-lasting and productive workforce. The more educated and trained personnel entering the workforce in the Public Works sector only grows the organization and ensures the success and longevity of our industry.

As such, the students will be afforded the greatest opportunity for success in the field and the utilities will receive well prepared and educated job candidates.

Dr. Philip Clifford is an Environmental Toxicologist on faculty at Volunteer State Community College. He teaches Environmental Science, General Biology, and Anatomy & Physiology.

The goal of this program is to have students graduate with a technical certificate covering a wide range of knowledge over several classroom subjects that would

Amy Murray, CSM, is the Public Works Superintendent for the City of Goodlettsville overseeing the daily operation of the department including, stormwater, sewer, sanitation, streets maintenance, fleet, and administration.

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(800) 865-5801 3rd Quarter | Volume 29

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www.TrenchSafety.com 29

We Are Family:

Northeast Henry County Utility District Suffers Tragic Loss

Tony Wyatt | West TN Field Supervisor Tennessee Association of Utility Districts

The Northeast Henry County Utility District serves water to approximately 2,000 customers in the Paris Landing area of West Tennessee. The utility employs two office workers and four field staff to maintain the groundwater plant and approximately 80 miles of water main. As with most small utilities, co-workers are almost like family.

On Wednesday, June 24, 2015, tragedy struck this utility family.

Shortly after returning from lunch, Daxon Ferguson and Anthony Chadwick left the utility shop pulling a small trailer loaded with gravel to fill holes where leaks had been repaired. A mile or two from the shop, the truck they were in left the road, knocked down several mailboxes and traveled several feet before coming to rest after hitting a tree.

Following the accident, both men had to be extricated from the vehicle. Anthony, who was in the passenger seat, was killed instantly. Daxon suffered severe injuries and was transported to Henry County Medical Center, where he was then airlifted to Vanderbilt. He spent the next 10 days in

30

Vanderbilt and was treated for a number serious injuries, including head trauma.

Daxon was released from the hospital on Friday, July 3rd only to return the following Tuesday with a high fever. Once again, he was airlifted to Vanderbilt. As of this writing, Daxon is still at Vanderbilt. On Friday, July 10th, he underwent surgery to and, due to Pictured: Anthony Chadwick complications, is facing yet another surgery in the coming weeks.

Our hearts are saddened any time we lose a member of the TAUD family. I visited Northeast Henry County Utility District only two days before the accident and had the opportunity to talk with both of these men. During my visit, Superintendent Tommy Beasley expressed to me how valuable Anthony was to the district due to his great mechanical abilities. He will be deeply missed. Daxon, who Pictured: Daxon Ferguson

TENNESSEE UTILITY NEWS | www.taud.org

always seems to have a smile on his face, faces a long recovery.

We ask that you keep Daxon, his family, and the family of Anthony Chadwick in your thoughts and prayers. Daxon has attended several TAUD classes while getting his certification and some of you may have met him. If you wish to send him a card to help boost his spirits during this difficult time, you may send it to: Daxon Ferguson 5360 Claytontown Rd Buchanan, TN 38222 Anthony is survived by his sister Becky and two brothers, David and Wendell. Anthony loved fishing, hunting, and spending time with his nieces and nephews. Condolences for his family may be sent to: The Chadwick Family c/o Northeast Henry County Utility District 11 Rice Ln Springville, TN 38256 While this is most certainly a tragic event, there are a few lessons we can learn from it. First, and most importantly, we should never take our fellow utility workers for granted.

We never know if we’ll see them again. Also it should be noted that neither man was wearing a seat belt. While it can't be said for certain that seat belts would have prevented their injuries, it certainly wouldn't have hurt.

On July 1, 2015, an amendment to Tennessee Code took effect. Tennessee Code Annotated, Section 55-9-603(h) (4) provides the following exemption from the seatbelt law: (4) Utility workers, water, gas and electric meter readers in the course of their employment; (A) Emerging from and reentering a vehicle at frequent intervals; and (B) Operating the vehicle at speeds not exceeding forty miles per hour (40 mph)

3rd Quarter | Volume 29

Pictured: A proud worker, Daxon shared this photo on Facebook of a tap installation in 2010.

While this exemption is understandable under these conditions, we are required by law and should, for our own safety, keep buckled up at all other times. We’ve all been guilty of climbing in the truck, thinking "I’m only going down the road. I don’t need a seatbelt". Remember, Daxon and Anthony were just a mile or two from the shop. You never know what may happen.

TAUD deeply values each and every one of you and we encourage you to take safety seriously.

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TENNESSEE UTILITY NEWS | www.taud.org

The Case for Cyber Liability Insurance Janet Smith | President Bailey Special Risk

medical records from a hospital poses different risks than a loss of credit card information from a retailer.

How do I know if we have an exposure?

The incidence of data breaches is massive. Any business handling customer data will, sooner or later, be confronted with the challenge of data breach. Data breaches take many forms.

External hackers and malicious insiders cause many breaches, but did you know that simple carelessness is responsible for a surprisingly large number of breaches?

Breaches can pose a real threat to the individuals whose personally identifiable data has been lost or stolen. Some suspected breaches prove on investigation to be false alarms, but the forensic costs of establishing this can be high.

Industry characteristics are critical too – a loss of

3rd Quarter | Volume 29

Every business has this exposure. Don’t think about it as a tech exposure only.

The key is to protect your information, which can be electronic or paper.

Every business holds some amount of sensitive data which can include the following: • Personal identifiable information (PII) such as credit card information, social security numbers, driver’s license numbers, banking information, employee information, employment information • Personal Health Information (PHI) of employees You are legally obligated to protect data you collect. State and federal regulations dictate proper handling of private information. 47 states have consumer notification laws that mandate how victims must be notified.

What if we use a vendor or 3rd party service to handle credit card payments & store our data?

It is not your vendor’s responsibility to notify your customers. It is yours. This is a legal requirement that cannot be changed by contract. Even if you

33

outsource data handling, your exposure stays in-house.

You may feed data into third-party systems or outsource data storage to a cloud provider. Still, if your information is breached, you are legally obligated to respond.

What if we are comfortable with our IT controls and don’t feel we are a target for hacking?

Hacking is only one cause of data breach. Other breaches include: • Lost/stolen portable computers or media • Lost/stolen back-up tapes • Improper disposal of paper records • Employee misuse • Vendor negligence • Intentional release by rogue employees

What can we do to address this exposure?

Obtain an external vulnerability scan. A vulnerability scan will search for and alert you to existing weaknesses in your computer network security. Many IT-security consultants provide vulnerability scans for a modest cost. Many vendors of vulnerability scanning software products also offer free evaluation copies.

Train your employees on proper data security practices.

The human element is always the weakest link. For practical tips on creating a training and education plan, try the “Reading Room” from the SANS website, www. sans.org.

Develop an incident response plan. Talk with your attorney to determine your notification and legal responsibilities in the event of a breach event. Then implement a plan to meet those responsibilities and to ensure that an event is properly escalated to senior management. You can also search for Incident Response Plan information on websites such as www.searchsecurity.com.

Consider purchasing cyber liability insurance. Insurance programs brokers deliver today can serve a dual purpose, supporting a company’s loss prevention and compliance

34

efforts and mitigating the financial impact of a data breach. For optimal protection look for coverage that encompasses: • Legal liability for: • Theft, loss or unauthorized use of personally identifiable information • Failure to comply with state data breach notification laws • Content published on your website • Fees and penalties arising from failure to comply with privacy policies and/or administer a government-mandated identity theft prevention program • Costs to defend regulatory proceedings arising from violations of privacy laws caused by a covered theft, loss, or unauthorized data disclosure • Expenses to comply with state notification regulations • Credit file monitoring for victims • Computer security expert services to authenticate and determine the cause of a security breach incident. Companies can also look to their insurer and insurance broker to ease the complex burden of managing cyber risks and provide access to information and resources to help mitigate exposure, such as: • tools to help assess risk and implement risk management procedures, from employee training to incident response plans • expertise in vital areas such as healthcare and HIPAA compliance and computer forensics • federal and state compliance information and materials Cyber risk insurance is more affordable than you might realize, enabling you to address a potentially catastrophic exposure easier and more cost-effectively. Remember, a data breach isn’t always a disaster. Mishandling it is.

TENNESSEE UTILITY NEWS | www.taud.org

Data breaches at Target, Anthem, Sony, and others are making the news every day. It can happen anywhere, at anytime - even at small water districts and in communities just like yours. Closer to home, we have received a couple of reports of data breaches at small utilities and, more recently, within TAUD itself!

A data breach could be devastating for your utility.

Paying for a privacy attorney, IT forensic investigator, notification costs, and credit monitoring are only a few of the expenses paid in the first stages of dealing with a breach. The added cost of defense and settlement for litigation can be overwhelming.

What to do?

Bailey Special Risks has partnered with TAUD to provide cyber security insurance to water and wastewater systems. This exclusive program offers Beazley Breach Response, a unique insurance, loss control, and risk mitigation service that notifies and protects the customers of utilities that have suffered a data breach.

Program Highlights:

• • Only available to TAUD's utility members • • Coverage features include data breach notification and credit monitoring or identity monitoring services for up to $100,000 affected individuals, with separate coverage limits for third party claims • • Breach response coverage includes forensic and legal assistance, notification costs, credit monitoring services for each person notified, loss prevention services and identity theft-related fraud resolution services • • Crisis management sublimit for public relations and extraordinary notification expenses • Policy also provides a separate $1 million • limit of liability for privacy, network security and media claims; enhancements are available for first party and other exposures

3rd Quarter | Volume 29

NRWA, TAUD & BAILEY SPECIAL RISKS, INC. INTRODUCE NEW INSURANCE PROGRAM FOR UTILITY MEMBERS This isn’t the standard coverage you may currently be carrying. As one insurance professional claims, “this is Cadillac coverage at a great price”. TAUD has entered into this program with Beasley for one reason; in managing a data breach, it’s your reputation that’s on the line. It’s smart to have a partner who’s been there. Things happen too quickly; there’s too much to learn.

Beazley Breach Response pioneered the concept of data breach insurance that focuses first and foremost on response. Beazley coordinates the IT experts and specialized lawyers to help you establish what’s been compromised; assess your responsibility; and notify those you have to. In addition, they coordinate credit or identity monitoring for your customers and PR advice to help you safeguard your reputation.

Beazley also indemnifies your losses from lawsuits or regulatory actions. To date, Beazley has helped more than 2,000 clients manage data breaches swiftly and successfully – more than anyone else. They can’t guarantee your cyber security; no one can. But they can put you in control of your response.

Have your independent insurance agent contact Bailey Special Risks, Inc. http://www.bsrins.com or call 1-800-768-7475 (ext. 10).

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2015 Annual Meeting & Member Appreciation Dinner Beth Hardiman | Event Planning & Member Services Tennessee Association of Utility Districts

On Tuesday, June 9th the TAUD Annual Business Meeting boasted the largest crowd it’s seen in years, filling the Association’s board room.

TAUD members attending this meeting voted to re-elect the five board members whose terms were expiring.

After the business meeting, attendees had the opportunity to attend a free cyber security training seminar which provided 4 hours of credit for commissioner and TAP personnel. FBI Special Agent Scott Augenbaum presented on Criminal Enterprises and Foreign Intelligence Service Targeting Industrial Control Systems. Janet Smith, President of Bailey Special Risk presented on Protecting Your Customer’s Personal Information in the Event of a Data Breach.

This year TAUD held its first Member Appreciation Dinner catered by Miller’s Grocery at the TAUD Training Station. Attendees enjoyed a traditional “fish fry” menu with all the fixings, complimented with homemade desserts. A special thank you goes to Vanessa Solis and Ali Stephens for their hard work on decorations.

The Association appreciates those that joined us for this event and we look forward to seeing you again in 2016 in conjunction with the Annual Business Meeting, training, and Member Appreciation Dinner.

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TENNESSEE UTILITY NEWS | www.taud.org

3rd Quarter | Volume 29

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REGION MEETING NEWS >>> Region meetings are held quarterly throughout the year. These meetings provide a unique opportunity to network with people in the utility industry. Speakers discuss topics that are current, informative and beneficial to utilities and related industries. Some recent topics include: updates on training, industry rules, reporting and regulation, insurance provisions, workplace safety, and what’s upcoming in new and innovative smart technology. TAUD encourages you to be ‘in-theknow’ and get involved in your region.

Region 1 Meeting Fred Hicks, Region Leader April 16, 2015 Meeting Location: Econo Lodge Hotel in Greeneville Attendance: 79 Systems Entering the Water Contest: Surgoinsville Utility District, City of Elizabethton, Bloomingdale Utility District, Lakeview Utility District, City of Bristol, Greeneville Water Commission, City of Kingsport and Erwin Utilities Contest Winner: Surgoinsville Utility District

TAUD REGION LEADERS REGION 1: Fred Hicks REGION 2: Wayne Hastings

Mark McKinney REGION 3: Jimmy Langley REGION 4: Buster Harmon REGION 5: Tom Faulk REGION 6: Cathy Dradt REGION 7: Lisa Porter REGION 8: JD Dethloff REGION 9: Scott Miller REGION 10: Tim Lawson REGION 11: Chandrika Winston

Bloomingdale Utility District West Knox Utility District First Utility District of Knox County Luttrell-Blaine-Corryton Utility District Byrdstown Water Department West Wilson Utility District South Giles Utility District Lawrenceburg Utility Systems Bradford Utility System Water Authority of Dickson County Ocoee Utility District Memphis Light, Gas & Water

Region 2 Meeting Mark McKinney & Wayne Hastings, Region Leaders June 3, 2015 Pictured: Scott Shriner (SUD); Bill Forrester (FTDD); Gay Irwin (JC EFO); Louis Trivette (USDA RD)

Meeting Location: Rothchild’s Catering and Events Center in Knoxville

Contest Judges: Louis Trivette of USDA RD, Gay Irwin of the Johnson City EFO, Bill Forrester of First TN Development District, Bill Darden of Congressman Phil Roe’s office and Lana Moore of Senator Lamar Alexander’s office

Attendance: 76

Speakers/Presenters: David Pine of Wascon, Cathy Walden of W & W Engineering, Fred Hicks of Bloomingdale Utility District, Gay Irwin of the Johnson City EFO; Louis Trivette of USDA RD, Bill Forrester of First TN Development District, Lana Moore of Senator Lamar Alexander’s office and Bill Darden of Congressman Phil Roe’s office.

Speakers/Presenters: Rick Kirby of Jacobs Engineering, Earl Setzer of Knox Chapman Utility District, Geoff Totten of GE Membrane Technologies, Manson Clement of Southern Sales Co. , Craig Ingram of TN811, and Bob Freudenthal, Mark Butler, Dan Martin and Kirk Smith of TAUD. Thank You to our Meeting Sponsors: Jacobs Engineering and Southern Sales Co.

Thank You to our Door Prize Contributors: ADC, Walter A. Wood, Rye Engineering, Southeastern Tank, J.R. Wauford, and W & W Engineering

Thank You to our Door Prize Contributors: Southeastern Tank, Data Flyte, ADC, Hayes Pipe & Supply, J.R. Wauford, George Paris Co, Rye Engineering, Layne Inc., Scientific Sales, LDA Engineering, Principal Environmental, Walter A. Wood, TN811 and Fulghum & MacIndoe

Next Meeting: Oct. 22, 2015

Next Meeting: September 2, 2015

Thank You to our Meeting Sponsor: W & W Engineering

38

TENNESSEE UTILITY NEWS | www.taud.org

Snap any Region Meeting page using the CP Clicker App on your smartphone to view upcoming Region Meeting information.

Region 4 Meeting Malcolm "Buster" Harmon, Region Leader May 27, 2015 Meeting Location: Jamestown Community Center

For more information on how you can become involved with TAUD ‘s Region Meetings, please contact: Larry Lewis (731)234-0380 | larrylewis@taud.org

Region 3 Meeting Jimmy Langley, Region Leader June 4, 2015

Attendance: 32 Speakers/Presenters: David Pine of Wascon, Seth Rye of Rye Engineering, Craig Ingram of TN811, David Phillips of the Cookeville EFO and Steve Roberts, Kirk Smith and Larry Lewis of TAUD. Thank You to our Meeting Sponsors: Wascon and Rye Engineering Thank You to our Door Prize Contributors: ADC, JR Wauford, Southeastern Tank, City of Jamestown, Xylem Pumps and Rye Engineering Next Meeting: August 20, 2015

Pictured: Cove Lake State Park. Photo by Dustin Dowdy (Southeastern Tank)

Meeting Location: Cove Lake State Park in Caryville Attendance: 48 Speakers/Presenters: Josh Cravins of Wascon, Chuck Page of ADC, Jimmy Langley of Luttrell-Blaine-Corryton Utility District, Erich Webber of the Knoxville EFO, Joel Howard of USDA RD, Ken Rea of First TN Development District, and Bob Freudenthal, Kirk Smith and Mark Butler of TAUD. Thank You to our Meeting Sponsors: Wascon Sales & Service and ADC Thank You to our Door Prize Contributors: ADC, Southeastern Tank, Wascon, Scientific Sales, Water A. Wood and George Paris Co. Next Meeting: September 10, 2015

3rd Quarter | Volume 29

Your Chemical Provider  Clean and efficient delivery of DelPAC 2020 and other liquid chemicals  Tanks and plumbing to store and feed chemicals, installed and maintained by our technicians  Chemical specialist on staff to answer questions 24/7

Leading the World Through Clean Water www.cithornburg.com | 1.877.999.0852 |

39

Region 5 Meeting Tom Faulk, Region Leader May 7, 2015

Region 6 Meeting Cathy Dradt, Region Leader April 22, 2015

Meeting Location: West Wilson Utility District

Meeting Location: ADC in Fayetteville

Attendance: 41

Attendance: 75

Systems Entering the Water Contest: West Wilson Utility District, Gladeville Utility District, Laguardo Utility District, Hendersonville Utility District, Hartsville-Trousdale County Utility District, Madison Suburban Utility District and Portland Water System

Systems Entering the Water Contest: Murfreesboro Water & Sewer, Consolidated Utility District, Lewisburg Water & Wastewater, Fayetteville Public Utilities, Pulaski Water & Sewer Department, Lincoln County Board of Public Utilities, Bedford County Utility District and Spring Hill Water Works

Contest Winner: West Wilson Utility District

Pictured: Ashley Richards (JR Wauford); Tom Faulk (WWUD); Mike Patton (WWUD); Seth Rye (Rye Engineering); Larry Engles (WWUD)

Contest Judges: Ashley Richards of JR Wauford & Sons, Seth Rye of Rye Engineering, Dustin Turner of TDEC and Frank Lammers of HD Supply Speakers/Presenters: Mike Cousins of OHM Advisors, Steve Bostic of LDA Engineering, Chris Leauber of Wilson County Water and Wastewater Authority and Bob Freudenthal, Kirk Smith and Larry Lewis of TAUD. Thank You to our Meeting Sponsors: OHM Advisors and LDA Engineering Thank You to our Door Prize Contributors: ADC, LDA Engineering, George C. Paris Co., Hayes Pipe, JR Wauford, and Rye Engineering Next Meeting: November 12, 2015

Contest Winner: Bedford County Utility District

Pictured: (Front row) Wendell Smith (BCUD); Willie West (BCUD); Lori Fisher (SCTDD); Mayor Jon Law; Mayor Bill Newman; (Back row) John Jones (BCUD); Martin Davis (BCUD); Danny Warren (BCUD)

Contest Judges: Lori Fisher of South Central TN Development District, Mayor Bill Newman of Lincoln County and Mayor Jon Law of Fayetteville Speakers/Presenters: Joe Schmits of BAR Environmental, Tim Mitchell of Clear Water Solutions, Will Pride of the Columbia EFO and Bob Freudenthal, Dewayne Culpepper, Kirk Smith and Larry Lewis of TAUD. Thank You to our Meeting Sponsors: Goodwyn, Mills & Cawood, Inc. and BAR Environmental, Inc. Thank You to our Door Prize Contributors: ADC, Rye Engineering, United Utilities, BAR Environmental, Walter A. Wood and Heartland Pump Next Meeting: October 28, 2015

40

TENNESSEE UTILITY NEWS | www.taud.org

Providing Products for Our Greatest Resource: WATER

For more information on these and other products, call: Atwood, TN Office

Dandridge, TN Office

WATER & WASTE WATER 1-800-397-9419 1-800-238-3836 P.O. Drawer 459, 1105 State Route 77, Atwood, TN 38220 | Fax: 731-662-7219 P.O. Box 179, 974 Epco Drive, Dandridge, TN 37725 | Fax: 865-397-9419

3 Quarter | Volume 29 rd

www.gcsupplyco.com

41

Region 7 Meeting Lisa Porter, Region Leader April 8, 2015 Meeting Location: David Crockett State Park Restaurant Attendance: 45 Systems Entering the Water Contest: Loretto Utilities, Lawrenceburg Utility Systems, St. Joseph Water Works, Waynesboro Utilities, Summertown Utility District, Collinwood Utility Department and Northeast Lawrence Utility District Contest Winner: St. Joseph Water Works Region 8 Meeting JD Dethloff, Region Leader April 9, 2015 Meeting Location: Trenton

Gibson County EMS Building in

Attendance: 41

Pictured: JP Plant (WLX Radio); Elizabeth Stover (LFD); Matt Taylor (SJWW); Laura Fisher (MAFC); Asst. Chief Darren Goolsby (LPD)

Contest Judges: Laura Fisher of Mid-America Farm Credit, Assistant Chief Darren Goolsby of Lawrenceburg Police Dept., JP Plant of WLX Radio and Elizabeth Stover of Lawrenceburg Fire Department

Systems Entering the Water Contest: County Wide Utility District of Crockett County, Northwest Dyersburg Utility District, Gibson County Municipal Water District and Kenton Utilities Contest Winner: Northwest Dyersburg Utility District

Speakers/Presenters: Dennis Lyon of Regal Chlorinators, Steve Foster of G&C Supply, Jason Fryer of TN811, Will Pride of the Columbia EFO; Debbie Gilcrest of USDA RD and Bob Freudenthal and Kirk Smith of TAUD. Thank You to our Meeting Sponsors: C.I. Thornburg and G&C Supply Thank You to our Door Prize Contributors: Rye Engineering, Lawrenceburg Utilities, Griggs & Maloney, C.I. Thornburg, J.R. Wauford & Sons, Walter A. Wood and TN811 Next Meeting: October 8, 2015

Field’s Engineering Consultant Services, LLC Julie Jordan, Marketing Manager Mobile 787-4289 // Main Office 931-456-6071 juliejordan@fieldengineering.net // www.fieldengineering.net

Liberty Pumps™ Omnivore Pump, “It devours everything it FECS is a proud distributor of Liberty Pumps. Liberty Pumps is the leading U.S. manufacturer of pumping products for ground water and waste water removal in Residential and Commercial applications. Liberty Pumps offers a wide range of pump styles including: sump pumps, sewage pumps, effluent pumps, drain pumps, grinder pumps, & complete pre-assembled systems to meet your job requirements.

If your Pump Stops working in the 3 years ,we replace it with a new one!

Warranty starts over the day of replacement. Who else can say that ?

42

Pictured: Seth Rye (Rye Engineering); Brenda Horner (USDA RD); Tommy Reed (NDUD); Crystal Burns (Trenton Gazette); Mayor Ricky Jackson

Contest Judges: Seth Rye of Rye Engineering, Crystal Burns of the Trenton Gazette, Brenda Horner of USDA RD and Mayor Ricky Jackson of the City of Trenton Speakers/Presenters: Joe Schmitts of BAR Environmental, Brian Williams and Jay Boyd of Southern Sales, Brian Patterson of Gibson County Utility District, Brenda Horner of USDA RD and Bob Freudenthal of TAUD. Thank You to our Meeting Sponsors: Southern Sales and BAR Environmental Thank You to our Door Prize Contributors: ADC, BAR Environmental, Southern Sales, C.I. Thornburg and Rye Engineering Next Meeting: October 15, 2015

TENNESSEE UTILITY NEWS | www.taud.org

Region 9 Meeting Scott Miller, Region Leader June 18, 2015

Region 11 Meeting Chandrika Winston, Region Leader May 13, 2015

Meeting Location: Greystone Golf Club in Dickson

Meeting Location: JEA Training Center

Attendance: 30

Attendance: 40

Speakers/Presenters: Dustin Dowdy of Southeastern Tank, Kevin Colvett of CH2M Hill, Seth Rye of Rye Engineering, Steven McCoy of Raymond James, Jason Fryer of TN811, John Wade and Erich Webber of the Knoxville EFO, Mary Short of USDA RD, Ken Rea of First TN Development District, and Bob Freudenthal, Mark Butler, Kevin Gilliam, Kirk Smith and Larry Lewis of TAUD.

Systems Entering the Water Contest: Collierville Public Utility, Poplar Grove Utility District, Jackson Energy Authority, Michie Water System, Whiteville Water & Wastewater, Germantown Water System, Munford Utilities, First Utility District of Tipton County, Adamsville Utilities and Lexington Utilities

Thank You to our Meeting Sponsors: CH2M Hill and Southeastern Tank

Contest Winner: Whiteville Water & Wastewater

Thank You to our Door Prize Contributors: ADC, Southeastern Tank, Hayes Pipe, JR Wauford, TN811 and Rye Engineering Next Meeting: September 17, 2015 Region 10 Meeting Tim Lawson & Allen Joslyn, Region Leaders May 28, 2015 Meeting Location: Town of Dunlap Training Center Attendance: 57 Speakers/Presenters: Jason Stoneback of Consolidated Pipe & Supply Co. , Jason Fryer of TN811, Garry Burris of the Chattanooga EFO, Mary Short & Clay Copeland of USDA RD, Chuck Hamonds of Southeast TN Development District, and Bob Freudenthal, Mark Butler, Steve Roberts and Kirk Smith of TAUD. Thank You to our Meeting Sponsor: Consolidated Pipe & Supply Co Thank You to our Door Prize Contributors: ADC, JR Wauford, Southeastern Tank, Aulick Chemicals, Southern Sales, Walter A. Wood, TN811 and Rye Engineering Next Meeting: August 26, 2015

Pictured: Louis Coleman (WW&W); Rep. Jimmy Eldridge; Steve Beverly (Union University); Steve Bowers (WNWS Radio)

Contest Judges: Representative Jimmy Eldridge, Steve Beverly of Union University and Steve Bowers of WNWS Radio Speakers/Presenters: Mike Wheeler of Rye Engineering, Brian Caton and Ali Khan of TDEC, Clyde Payne of USDA RD, and Dewayne Culpepper, Tony Wyatt and Larry Lewis of TAUD. Thank You to our Meeting Sponsor: Rye Engineering Thank You to our Door Prize Contributors: ADC, George C. Paris Co., and Rye Engineering Next Meeting: November 11, 2015

2015 BEST TASTING WATER CONTEST REGIONAL FINALISTS

REGION 1: REGION 2: REGION 3: REGION 4: REGION 5: REGION 6:

Surgoinsville Utility District Northeast Knox Utility District Maynardville Utility District Jamestown Gas & Water West Wilson Utility District Bedford County Utility District

3rd Quarter | Volume 29

REGION 7: REGION 8: REGION 9: REGION 10: REGION 11:

St. Joseph Water Works Northwest Dyersburg Utility District Water Authority of Dickson County Athens Utility Board Whiteville Water & Wastewater

*State Finals will be held August 13th, 2015 at TAUD's Business of Running a Utility Conference in Gatlinburg.

43

Safety Training:

TAUD Offers Courses to Keep You Safe & in Compliance Tonia Pass | Education Assistant Tennessee Association of Utility Districts Safety should be a concern for all utilities.

Unfortunately, acting on safety concerns is something that often stays low on the priority list, that is, until an accident occurs or the utility/business falls out of compliance. The TAUD Training Station can help you learn how to prevent accidents and how to best handle these situations, should they arise.

TAUD takes safety seriously, providing qualified instructors with years of experience in their fields to provide this vital training.

Some of these include the University of Tennessee’s Center for Industrial Services, the OSHA Training Institute, and the American Traffic Safety Services Association.

Did you know that many of TAUD’s training courses are not just aimed at utility employees?

A number of our classes are applicable to other industry occupations, including engineers, road crews, contractors, plumbing and landscaping companies, as well as industrial businesses. These classes not only provide continuing education credits for utility operators, but also professional

44

TENNESSEE UTILITY NEWS | www.taud.org

development credit hours for engineers. TAUD has several safety classes scheduled in 2015, including:

• Crane Safety/Qualified Rigger & Signal Person • Confined Space Safety • Global Harmonizing Systems & Hazard Communication • TOSHA Safety Training • TOSHA Bloodborne Pathogens • Trench Safety Competent Person

It is recommended that industry personnel attend safety training at least once every four years. This will help to refresh safe practices and alert attendees of any changes in regulations. It is the responsibility of an employer to see that their employees are properly trained and maintain their education in order to prevent workplace accidents or fatalities. Even if training is not required by your system, personnel are encouraged to attend, as everyone is responsible for safety.

Should you have any questions regarding these classes or possible safety concerns at your system or business, please contact the TAUD Training Station at (615) 900-1000. You may also email toniapass@taud.org for more information.

The classes identified in this article are available as part of TAUD’s Training Station schedule. Courses can also be made available, as requested, if 12 or more students can be guaranteed to attend.

Offering quality safety training is a top priority for TAUD. The Training Station has partnered with the University of Tennessee Center for Industrial Services (UT-CIS), to conduct a majority of the these safety courses. UT-CIS is also a partner of the OSHA Training Institute and has assembled a staff of instructors that have decades of work experience in the topics that they teach.

For upcoming training opportunities in your area, please see next page.

Questions?

Call the Training Station:

615.900.1000 3rd Quarter | Volume 29

45 45

UPCOMING CLASSES >>> Classes listed occur while this issue is current. For more information or to register for any of these classes, visit www.taud.org.

ALCOA

Alcoa Water Treatment Plant | 302 Sam Houston School Rd. 8/25* Crane Safety/Qualified Rigger & Signal Person

12 hrs. Any Cert.

CHATTANOOGA

Eastside Utility District | 3018 Hickory Valley Rd. 8/25 Emergency Operations 6 hrs. Any Cert.

10/20 Bacteriological Sampling 6 hrs.

WT/DS 10/21* Bacteriological Monitoring & Reporting 12 hrs. WT/DS

GATLINBURG

Questions? Call us!

(615) 900-1000

Get complete information & register for any of these courses online at www.taud.org. Choose “Training”, then “List All” or select a specific category: Water Treatment / Distribution Wastewater / Collection Certification Prep Conferences Backflow Training Safety Natural Gas Commissioner Training FEES VARY DEPENDING ON CLASS Members $80-$330 Non- Members $90-$660 2-day class (*) 3-day class (**) 4-day class (***) 5-day class (****)

46

Gatlinburg Convention Center | 234 Historic Nature Trl. 8/12** Business of Running a Utility Conference

6 hrs.

Any Cert.

6 hrs.

6 hrs.

12 hrs.

3 hrs.

6 hrs.

6 hrs.

6 hrs.

12 hrs.

DS DS WT Any Cert.

Any Cert.

CS/WW Any Cert.

Any Cert.

6 hrs.

6 hrs.

6 hrs.

Any Cert.

Any Cert.

CS/DS

JACKSON

JEA Training Facility | 320 Hwy 45 By-Pass 8/18** Practical Math for Distribution Operators 8/31**** Fundamentals of Water Distribution 8/31**** Fundamentals of Water Treatment 9/15 Global Harmonizing Systems & Hazard Communication 9/16 TOSHA Safety Training 9/17 TOSHA Bloodborne Pathogens 9/29 Cross Connection Renewal 9/30** Cross Connection Basic

JOHNSON CITY

Johnson City Fire Hall | 106 Gray Commons Cir. 8/27 Emergency Operations 9/9 Confined Space Safety 9/10 Trench Excavation Competent Person

KNOXVILLE

8/17**** Fundamentals of Water Treatment

[West Knox Utility District | 2328 Lovell Rd.] 8/26 Emergency Operations

[Larry Fleming KUB Facility | 835 E Jackson St.] 9/1 Cross Connection Renewal

[Hallsdale-Powell Utility District | 3745 Cunningham Rd.] 9/2** Cross Connection Basic

[Hallsdale-Powell Utility District | 3745 Cunningham Rd.] 9/14**** Fundamentals of Water Distribution

[West Knox Utility District | 2328 Lovell Rd.]

12 hrs. WT 6 hrs.

Any Cert.

6 hrs.

Any Cert.

12 hrs. Any Cert.

6 hrs.

DS

TENNESSEE UTILITY NEWS | www.taud.org

Snap this page with the CP Clicker App on your smartphone to view TAUD's complete listing of training opportunities OR to register for classes.

9/17 Investigating Water Quality Complaints

[Knoxville Utilities Board | 4505 Middlebrook Pk.] 11/2*** CRAM Session: Collection Systems

[Knoxville Utilities Board | 4505 Middlebrook Pk.] 11/2** CRAM Session: Distribution Systems

[Knoxville Utilities Board | 4505 Middlebrook Pk.] 11/2** CRAM Session: Water Treatment Systems

[Knoxville Utilities Board | 4505 Middlebrook Pk.] 11/2*** CRAM Session: Wastewater Systems

[Knoxville Utilities Board | 4505 Middlebrook Pk.]

6 hrs.

WT/DS

6 hrs.

CS

6 hrs.

DS

12 hrs. WT 12 hrs. WW

MEMPHIS

MLGW Training Facility | 4949 Raleigh-LaGrange Road 10/27 Cross Connection Renewal 10/28** Cross Connection Basic

6 hrs. Any Cert.

12 hrs. Any Cert.

TAUD Training Station | 840 Commercial Ct. 8/3**** Fundamentals of Wastewater Treatment 8/31**** Fundamentals of Water Distribution 8/25 Pumps & Motors (Beginner) 8/25* Pumps & Motors (Intermediate) 8/25** Pumps & Motors (Advanced) 9/8** Practical Math for Water Treatment Operators 9/9 Wastewater & Water NPDES Lab Quality Control 9/10 Collection Systems Issues & Update 9/15 Cross Connection Renewal 9/16** Cross Connection Basic 9/21 Trench Excavation Competent Person 9/22 Confined Space Safety 9/23 Global Harmonizing Systems & Hazard Communication 9/24 TOSHA Safety Training 9/25 TOSHA Bloodborne Pathogens 10/13** Practical Math for Distribution Operators 10/29* Water Loss: 2 Day Class 11/2*** CRAM Session: Collection Systems 11/2** CRAM Session: Distribution Systems

[Consolidated Utility District | 709 New Salem Hwy] 11/2** CRAM Session: Water Treatment Systems 11/2*** CRAM Session: Wastewater Systems

3rd Quarter | Volume 29

12 hrs.

6 hrs.

6 hrs.

12 hrs.

18 hrs.

12 hrs.

6 hrs.

6 hrs.

6 hrs.

12 hrs.

6 hrs.

6 hrs.

3 hrs.

6 hrs.

6 hrs.

6 hrs.

12 hrs.

6 hrs.

6 hrs.

WW DS Any Cert.

Any Cert.

Any Cert.

WT WT/WW CS Any Cert.

Any Cert.

CS/DS Any Cert.

Any Cert.

Any Cert.

CS/WW DS WT/DS CS DS

12 hrs. WT 12 hrs. WW

Images courtesy of John Shadwick

MURFREESBORO

47

2015 Utility Leadership Conference

November 4 - 6 | Park Vista Hotel | 705 Cherokee Orchard Rd. | Gatlinburg, TN | (865) 436-9211

As utility managers and commissioners are charged with the responsibility of overseeing a system's financial and operational well-being, TAUD's Leadership Conference is designed to assist with those challenges. Sessions during this are heavily focused how to be an effective leader. Topics emphasize organizational, operational, and ethical responsibilities as a leader of a utility.

All utility commissioners are mandated by the state to attend training. For commissioners seeking reappointment, 12 hours of training must be completed prior to reappointment. For newly appointed commissioners, 12 hours of training must be completed within the first year of appointment. Once initial training has been completed, commissioners then have 3 years to attend 12 hours of training and obtain the required Continuing Education units.

For more information regarding Commissioner Training, please contact John Shadwick at (615) 804-4069 or by e-mail at johnshadwick@taud.org.

To register, simply fill out the form on the opposite page and submit with you payment to the address provided. You may also register online at taud.org. Click on the Conferences tab, then Utility Leadership.

CONFERENCE SCHEDULE Twelve (12) Hours of Commissioner Training Available!

WEDNESDAY, NOVEMBER 4

10:00am - 1:00pm 1:00pm - 4:00pm

Registration Sessions

THURSDAY, NOVEMBER 5

8:30am - 12:00pm Sessions 12:00pm - 1:00pm Lunch

1:00pm - 3:30pm Sessions

FRIDAY, NOVEMBER 6 7:00am - 8:30am Breakfast 8:30am - 11:30am Sessions

HOTEL INFORMATION Park Vista Hotel

705 Cherokee Orchard Rd. Gatlinburg, TN 37738 (865) 436-9211 Room Rate: $109 S/D

Reservation Deadline: October 23 We strongly encourage attendees to make reservations as soon as possible. Room availability at the Park Vista Hotel cannot be guaranteed after the TAUD room block cut-off date has passed.

48

TENNESSEE UTILITY NEWS | www.taud.org

REGISTRATION FORM please print

Please make copies of this form for more than 4 registrants

REGISTRANT 1: _________________________________________________________________ REGISTRANT 2: _________________________________________________________________ REGISTRANT 3: _________________________________________________________________ REGISTRANT 4: _________________________________________________________________ UTILITY/COMPANY: ______________________________________________________________ BUSINESS ADDRESS: _____________________________________________________________ CITY: ______________________________________ PHONE: (____) _____ - _________

STATE: ________

ZIP: ___________

E-MAIL: _______________________________________

REGISTRATION FEES:

By October 23, 2015 Number of Registrants TAUD Member $325 x_____ Non-Member $635 x_____ One day only $165 x_____ After October 23, 2015 Number of Registrants TAUD Member $375 x_____ Non-Member $685 x_____ One day only $265 x_____

Total Amount Due: $________

2015 UTILITY LEADERSHIP

Utility Leadership Conference | November 4-6, 2015 Park Vista Hotel | Gatlinburg, TN You may also register online at http://www.taud.org

Snap this page with the CP Clicker App to to register for TAUD's Utility Leadership Conference from your smartphone .

Please make checks payable to TAUD. If preferred, you may also pay by credit card.

Only provide your credit card information on forms that are to be direct mailed or faxed.

We cannot accept credit card information via e-mail, including attachments.

CARD HOLDER NAME: __________________________ SIGNATURE: _____________________________ BILLING ADDRESS: ______________________________________________ ZIP: ________________ EMAIL FOR RECEIPT: _______________________________________________________________ Send completed forms & payment to: TAUD P.O. Box 8041 Murfreesboro, TN 37133-8041 Fax: (615) 898-8283 | Questions? (615) 896-9022

REGISTRATION

CREDIT CARD NUMBER: __________________________ EXP. DATE: _________ AMOUNT: ____________

TAUD Refund Policy: All cancellations must be received in writing. A full refund will be issued (less a $50 processing fee) if cancellation is received at least 15 working days prior

to the conference. Cancellations received between 5 & 14 business days prior to the conference are eligible to receive a half refund. No refunds will be issued if cancellation notice is received less than 5 business days prior to the conference. Substitutes are always welcome.

3rd Quarter | Volume 29

49

2015 Administrative Professionals Conference

December 3 & 4, 2015 | 8 hours of TAP & Commissioner Training credits available | Location TBA

TAUD's Administrative Professionals Conference is an opportunity for administrative personnel to learn valuable skills that benefit today’s workplace.

Administrators interact extensively with people daily and this conference aims to address topics such as customer service, human resources, and utility policies. It is also host to the TAUD Administrative Professionals (TAP) program.

The TAP program was designed to promote and educate those striving for administrative excellence.

The requirements for the program cover a series of topics relevant to the skills necessary to become a certified Administrative Professional in the utility industry. The program requires completion of thirty (30) hours of course work in the following areas: Office Management Financial Administration Legal and Personnel Issues Personal Development On-site System Evaluation (applicable to your specific utility)

To register, please fill out the form on the opposite page and submit with your payment to the address provided. You may also register online at taud.org.

Click on the Conferences tab, then Administrative Professionals.

For more information about this conference or to request an application for the TAP program, please contact Beth Hardiman at (615) 900-1014 or by e-mail at bethhardiman@taud.org.

50

CONFERENCE SCHEDULE Eight (8) Hours of TAP & Commissioner Credits Available!

WEDNESDAY, DECEMBER 2

3:00pm - 5:00pm

Registration

THURSDAY, DECEMBER 3

8:00am - 9:00am Breakfast

9:00am - 12:00pm Sessions 12:00pm - 1:00pm Lunch

1:00pm - 4:00pm Sessions

FRIDAY, DECEMBER 4 7:30am - 8:30am Breakfast 8:30am - 11:30am Sessions

TENNESSEE UTILITY NEWS | www.taud.org

REGISTRATION FORM please print

Please make copies of this form for more than 4 registrants

REGISTRANT 1: _________________________________________________________________ REGISTRANT 2: _________________________________________________________________ REGISTRANT 3: _________________________________________________________________ REGISTRANT 4: _________________________________________________________________ UTILITY/COMPANY: ______________________________________________________________ BUSINESS ADDRESS: _____________________________________________________________ CITY: ______________________________________ PHONE: (____) _____ - _________

STATE: ________

ZIP: ___________

E-MAIL: _______________________________________

REGISTRATION FEES:

By November 20, 2015 Number of Registrants TAUD Member $230 x_____ Non-Member $415 x_____ One day only $125 x_____ After November 20, 2015 Number of Registrants TAUD Member $255 x_____ Non-Member $440 x_____ One day only $225 x_____

Total Amount Due: $________

Snap this page with the CP Clicker App to to register for TAUD's Administrative Professionals Conference from your smartphone .

Please make checks payable to TAUD. If preferred, you may also pay by credit card.

Only provide your credit card information on forms that are to be direct mailed or faxed.

We cannot accept credit card information via e-mail, including attachments.

2015 ADMINISTRATIVE PROFESSIONALS

Administrative Professionals Conference | December 3-4, 2015 Location TBA You may also register online at http://www.taud.org

CREDIT CARD NUMBER: __________________________ EXP. DATE: _________ AMOUNT: ____________

BILLING ADDRESS: ______________________________________________ ZIP: ________________ EMAIL FOR RECEIPT: _______________________________________________________________ Send completed forms & payment to: TAUD P.O. Box 8041 Murfreesboro, TN 37133-8041 Fax: (615) 898-8283 | Questions? (615) 896-9022

REGISTRATION

CARD HOLDER NAME: __________________________ SIGNATURE: _____________________________

TAUD Refund Policy: All cancellations must be received in writing. A full refund will be issued (less a $50 processing fee) if cancellation is received at least 15 working days prior

to the conference. Cancellations received between 5 & 14 business days prior to the conference are eligible to receive a half refund. No refunds will be issued if cancellation notice is received less than 5 business days prior to the conference. Substitutes are always welcome.

3rd Quarter | Volume 29

51

TAUD Needs YOU Each year, TAUD sends a group of representatives to Washington, D.C. for NRWA's annual Rural Water Rally.

During this visit, TAUD's group will meet with Tennessee's Congressional delegates to discuss future funding and the importance of TAUD's technical assistance program to utilities in Tennessee. If your system has received exceptional assistance from one of our Circuit Riders, please consider submitting a letter to TAUD about your experience. The letters of appreciation that we receive are essential when communicating the necessity of technical assistance programs in small communities to members of Congress.

52

TENNESSEE UTILITY NEWS | www.taud.org

ADVERTISER INDEX >>> Alliance Water Resources pg. 12 American Development Corporation Inside Front Cover C2RL Engineers pg. 25 C.I. Thornburg pg. 39 Crom Corporation pg. 32 Cumberland Machine Company pg. 18 Fields Engineering pg. 42 G & C Supply Company pg. 41 Joel B. Spaulding & Company pg. 42 Mainstream Commercial Divers pg. 53 McGill Associates pg. 36 Pittsburg Tank & Tower Company pg. 23 Raymond James pg. 26 Southeastern Tank Back Cover Tennessee Utility Assistance pg. 4 Thornton, Musso, and Bellamin pg. 17 TrenchSafety & Supply pg. 29 Wascon pg. 16 Wiley Bros.-Aintree Capital Inside Back Cover

Serv ing you sinc e 198 8

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Two of TAUD's most valuable resources, the Membership Directory & Training Station Wall Calendar are published annually. While the Directory is only distributed to members of the Association, the Calendar is directly mailed to every active operator and utility in the state.

Please Note:

3rd Quarter | Volume 29

Pricing:

rk:

Width 3.5625” 3.5625” 7.375” 7.375” 9”

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Artwork should be sub in one of the followin mitted in high reso graphics g formats: lution (300 sho .tiff, .eps dpi) format nec uld be embedded or .pdf. Fon into essary for to e-mail, print is CMY the artwork. The ts & please con color K. If artw or vanessa tact ork is too large sol�s@taud Vanessa Solís at (615) 900 .org -1015 PLEASE MAI L PAYMEN TAUD T TO: P.O. Box 8041 Murfree sboro, TN 37133-8 041

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$1800 $2400

Color Ads Per Issue Full Year Business Card $400 1/4 page $1100 $850 $3200 1/2 page $1425 $50 Full page 00 $1920 Inside Co $6670 ver $2400 Back Cover $8600

$2400 $8600 Company A PUBL _________ AT I O N ___I C___ F THE TENNE ___O___ Contact Nam REG SSEE A SSOCIA ______ e ______I O N N E W S | U P C O___ TION O F UTIL _________ M I N G O P E R A T_________ ITY DIS Phone ___ OR TRA TRICTS ___ Che ___ I ck N ING _________ _________ A C T I V I desired pla 2 Qua _____ | & _________ rter 20 ent size:T Y F E E C O N T R Icem 15 | V E-mail ___ B U T O R , color _________ ol.29 S | CO _________ NFERE _________ NCE IN _________ FORMA ___ Issues TION Billing Add _________ to run ad: ress ______ _________ _________ ___ ( ) Full Year City ______ _________ ( st ) 1 Quarte _________ _________ r ___ _ ___ ( nd ) 2 Quarte _________ State ___ ____Zip ___ _________ r ( rd ) ___ 3 _______ Quarter _ Payment ( ) 4 th Qu Enclosed arter To pay by Please Inv credit car oice d, contac Circle: Col LEGISL AT I V E t Carol Mim or OR Blk ISSUE s at (615) & Wht 900-1013.

Size of ad: By signing this I agre e to the deta ( ) Busine ils & term Signature ss car s indi d cated on ( ) 1/4 Pag _________ this form _________ : e ( ) 1/2 Pag _________ e _________ ____ ( ) Full Pag ( ) Inside e Cover ( ) Back Cover

By advertising in one, or all, of TAUD's publications, you're not only making an investment in your business, but also ensuring that your message directly reaches your target audience.

For more information, please contact Vanessa Solis at (615) 900-1015 or by e-mail at vanessasolis@taud.org.

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Associate Members are welcome to advertise in any of TAUD's publications, including the Tennessee Utility News (TUN) magazine, the annual TAUD Membership Directory and Training Station Wall Calendar.

A quarterly magazine, the TUN has an average annual circulation of 20,000 recipients, consisting of readers in the water, wastewater and natural gas industries. This includes managers, operators, state legislators, rural and economic community development officials, as well as state and federal agencies. The TUN is also available to read on e-reader and tablet devices, via issuu.com.

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The Cit y of Le ban on to Con The Ut ilit ve r t Wa y M ana ste to E ge r 's G ne rg y Pro ac t ive uid e to Clo ud Com ly App roa put ing c hin g Cri Pe r for ma sis Com nce M ana mu nic at ge me nt ion - Pai n or Pow e r?

Impactin Our Industryg 20 15 Legislativ e Session

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GAME - SPOT THE DIFFERENCES

Find 10 differences between the original photo (pictured top) and the altered photo (pictured bottom).

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TENNESSEE UTILITY NEWS | www.taud.org

3rd Quarter | Volume 29

55

P.O. Box 2529 Murfreesboro, TN 37133-2529 www.taud.org

In Tennessee, the choice for quality water storage is clear!

American Steel. Manufactured in the USA. Built by Tennesseans.

The best storage solution for water and wastewater is American-made steel, and for more than 25 years, Southeastern Tank has been using this steel—right here in Tennessee— to construct and supply Aquastore® tanks for utilities throughout the state.

These tanks are the foundation for our unique Total Dynamic Storage system, providing low maintenance, expandable capacity and alternatives to elevated tanks..

Discover what dedicated Tennesseans can do with America’s steel. Contact us today at 615-466-5220.

southeasterntank.com 60 Vesta Road • Lebanon, TN 37090 • p. 615.466.5220 • f. 615.466.5222