Tennessee Utility News - 2016 Technology Issue

A P U B L I C AT I O N O F T H E T E N N E S S E E A S S O C I AT I O N O F U T I L I T Y D I S T R I C T S AC TIVIT Y FEE CONTRIBUTORS

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| R E G I O N N E W S | U P C O M I N G O P E R AT O R T R A I N I N G | C O N F E R E N C E H I G H L I G H T S

Tennessee Utility News TECHNOLOGY ISSUE

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The I&I Cycle - Basic Tips for E f f e c t i v e F l o w M o n i t o r i n g

17

Seven Strategies to Defend I n d u s t r i a l C o n t r o l S y s t e m s

2 6

Ve r i f i c a t i o n o f Co n t i n u o u s & B e n c h t o p A n a l y z e r s

4 3

Social Media Saves the Day for First UD of Knox County

Spring Cram Session Registration Form

TAUD SUPERBOOSTERS >>> Superboosters are Associate Members that provide sponsorship for TAUD events and more...

American Development Corp.

Consolidated Pipe & Supply HDSupply Waterworks Kidwell & Company Next Generation Underwriters Rye Engineering, PLC Southeastern Tank, Inc. ServLine Tennessee Utility Assistance Wascon, Inc. Wiley Bros.-Aintree Capital LLC C.I. Thornburg Co., Inc. Crom Corp.

ECO-TECH, Inc. GRW Engineers, Inc. Jackson Thornton & Co., P.C. Master Meter, Inc. McWane Ductile Preload Regions Bank Corporate Trust S & S Utility Sales, LLC Sherrard & Roe, PLC Smith Seckman Reid, Inc. Southern Pipe & Supply Southern Sales Co. Tennessee 811 United Systems & Software, Inc. United Utilities, Inc. Utility Management Group W & W Engineering, LLC Xylem, Inc. 1st Quarter | Volume 30

Affinity Benefits of Tennessee John Bouchard & Sons Company M&H Kennedy Valve

Alliance Water Resources Barge Waggoner Sumner & Cannon Branstetter, Stranch & Jennings Carter & VerPlanck Insituform Technologies Jacobs Engineering Kazmier & Associates, Inc. Kentucky Glass Lined Tank Systems, Inc. Raymond James Stringfellow Inc. Veteran Management Services Water Systems Optimization

3

New Members

T h e s e m e m b e r s j o i n e d t h e A s s o c i a t i o n i n t h e f o u r t h q u a r t e r.

SUPERBOOSTERS * Silver ** Gold *** Platinum **** Diamond

UTILITIES: Over 700 members strong, TAUD is the source for utilities and industry enterprises to network, share knowledge and strengthen the water, wastewater & natural gas utilities in Tennessee.

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Registered Municipal Advisor

615.557.5780

MarkLButler@taud.org PO Box 291924 Nashville, TN 37229 Tennessee Utility Assistance, LLC (TUA), a subsidiary of the Tennessee Association of Utility Districts, is a federally registered municipal advisor with the Securities and Exchange Commission (SEC) and the Municipal Securities Rulemaking Board (MSRB).

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TENNESSEE UTILITY NEWS | www.taud.org

David Callahan | President North West Utility District

OFFICE FAX WEB EMAIL

ADMINISTRATIVE

TAUD 2015-16 Officers & Board of Directors

Drexel Heidel | Vice-President West Knox Utility District

Bob Freudenthal | Executive Director BobFreudenthal@taud.org Penny Funk | Office Manager PennyFunk@taud.org Beth Hardiman | Event Planning & Member Services BethHardiman@taud.org (615) 900-1014 Vanessa Sol�s | Publications & Advertising VanessaSolis@taud.org (615) 900-1015

Kirk Smith | Business Development KirkSmith@taud.org (615) 243-6490 Mark L. Butler | Finance MarkLButler@taud.org (615) 557-5780

TRAINING STATION

Tom Atchley | Treasurer Hendersonville Utility District

Nick Newman Memphis Light, Gas & Water

Using your smartphone, snap this page with the CP Clicker App to connect with TAUD instantly!

Carol Mims | Accountant CarolMims@taud.org (615) 900-1013

Pat Riley | Secretary Gibson County Utility District

John Brown Harpeth Valley Utilities District

(615) 896-9022 (615) 898-8283 www.taud.org taud@taud.org

Charlie Anderson Bloomingdale Utility District

Brent Ogles | Education Manager BrentOgles@taud.org (615) 556-6002 or (615) 900-1011 John Shadwick | Training Specialist JohnShadwick@taud.org (615) 804-4069 or (615) 900-1012 Allison Stephens | Education Assistant alistephens@taud.org (615) 900-1000

Phillip Combs | NRWA Director Alpha-Talbott Utility District Tim Pelham West Warren-Viola Utility District Don Stafford Eastside Utility District

CIRCUIT RIDERS

Freddie Weston West Wilson Utility District Tony Wyatt | West TN, Field Supervisor TonyWyatt@taud.org (731) 415-9101 Kevin Gilliam | Middle TN Water Circuit Rider KevinGilliam@taud.org (931) 636-1671 Steve Roberts | East TN Water Circuit Rider SteveRoberts@taud.org (865) 256-5383 Larry Lewis | Source Water Protection Technician LarryLewis@taud.org (731) 234-0360

Mike Green Warren County Utility District

Greg Baker | Groundwater Specialist/IT Specialist GregBaker@taud.org (731) 225-5240

Bruce Giles First Utility District of Knox County

Dewayne Culpepper | Wastewater Technician DewayneCulpepper@taud.org (931) 607-6981

Chuck Page | Associate Advisor American Development Corp.

VITAL FOR TENNESSEE’S FUTURE

Dan Martin | EPA Wastewater Specialist DanMartin@taud.org (931) 312-9405

1

IN THIS ISSUE >>>

NO WATER?

H

0

T

E

L

1,430

NO VACANCY.

Information provided by:

American Hotel & Lodging Association American Water Works Association TN Hospitality & Tourism Association TN Division of Water Supply U.S. EPA STR

Y DISTRICT ∙ ADAMS-CEDAR HILL WATER SYSTEM ∙ ADAMSVILLE UTILITIES ∙ ALAMO WATER & SEWER DIVISION ∙ ALCOA WATER SYSTEM ∙ ALEXANDRIA WATERWORKS ∙ ALLARDT WATER WORKS ∙ ALPHA-TALBOTT UTILITY DISTRICT ∙ ANDERSON COUNTY WATER AUTHORITY ∙ AQUA GREEN UTILITY∙ AQUA UTILITIES COMPANY ∙ ARNOLD AIR FORCE BASE/ATA ∙ ARTHUR E UTILITY DISTRICT ∙ ASHLAND CITY WATER & SEWER ∙ ATHENS UTILITY BOARD ∙ ATOKA WATER SYSTEM ∙ ATWOOD WATER SYSTEM ∙ BAILEYTON WASTEWATER SYSTEM ∙ BEAN STATION UTILITY DISTRICT ∙ BEDFORD COUNTY UTILITY DISTRICT ∙ BELL BUCKLE WATER & WW SYSTEM ∙ BELLE MEADE COLLECTION SYSTEM ∙ BELLS UTILITIES ∙ BELVIDERE RURAL UTILCT ∙ BENTON WATERWORKS ∙ BERRYS CHAPEL UTILITY ∙ BETHEL SPRINGS WATER DEPARTMENT ∙ BIG CREEK UTILITY DISTRICT ∙ BIG SANDY WATERWORKS ∙ BLOOMINGDALE UTILITY DISTRICT ∙ BLOUNT COUNTY FIRE PROTECTION DISTRICT ∙ BLOUNTVILLE UTILITY DISTRICT ∙ BLUFF CITY WATERWORKS ∙ BOLIVAR WATER SYSTEM ∙ BON AQUA-LYLES UTILITY DISTRICT ROFT UTILITY DISTRICT ∙ BRADFORD WATER SYSTEM ∙ BRENTWOOD WATER DEPARTMENT ∙ BRISTOL WATER SYSTEM ∙ BRISTOL-BLUFF CITY UTILITY DISTRICT ∙ BROWNLOW UTILITY DISTRICT ∙ BROWNSVILLE UTILITIES ∙ BRUCETON WATER SYSTEM ∙ BYRDSTOWN WATER DEPARTMENT ∙ CAGLE-FREEDONIA UTILITY DISTRICT ∙ CALHOUN-CHARLESTON UTILITY DISTRICT WATER & SEWER ∙ CANDLEWOOD LAKES POA ∙ CARDERVIEW UTILITY DISTRICT ∙ CARYVILLE-JACKSBORO UTILITY COMMISSION ∙ CASTALIAN SPRINGS-BETHPAGE UTILITY DISTRICT ∙ CEDAR GROVE UTILITY DISTRICT ∙ CELINA UTILITY SYSTEM ∙ CENTER GROVE-WINCHESTER SPRINGS UTILITY DISTRICT ∙ CENTERVILLE WATER & SEWER ∙ CHANUTE-PALL MALL UTILITY The average ∙ CHAPEL HILL UTILITIES ∙ CHARLOTTE WASTEWATER SYSTEM ∙ CHUCKEY UTILITY DISTRICT ∙ CITIZENS GAS UTILITY DISTRICT ∙ CLARKSBURG UTILITY DISTRICT ∙ CLARKSVILLE GAS & WATER DEPARTMENT ∙ CLAY GAS UTILITY DISTRICT ∙ CLEARFORK UTILITY DISTRICT ∙ CLIFTON GAS & WATER DEPARTMENT ∙ CLINTON UTILITIES BOARD ∙ COFFEE COUNTY. WATER & TN water TER TREATMENT AUTHORITY ∙ COLD SPRINGS UTILITY DISTRICT ∙ COLLEGEDALE WW COLLECTION SYSTEM ∙ COLLIERVILLE PUBLIC UTILITY ∙ COLLINWOOD UTILITY DEPARTMENT ∙ COLUMBIA POWER & WATER SYSTEMS ∙ CONSOLIDATED UTILITY DISTRICT ∙ COOKEVILLE BOAT DOCK ROAD UTILITY DISTRICT ∙ COPPER BASIN UTILITY DISTRICT ∙ CORDELL HULL UTILITY system COUNTY WIDE UTILITY DISTRICT OF CROCKETT COUNTY ∙ COVINGTON PUBLICprocesses WORKS/UTILITIES ∙ COWAN BOARD OF PUBLIC UTILITIES ∙ CRAB ORCHARD UTILITY DISTRICT ∙ CROCKETT MILLS UTILITY DISTRICT ∙ CROCKETT PUBLIC UTILITY DISTRICT ∙ CROSS ANCHOR UTILITY DISTRICT ∙ CROSSVILLE WATER & SEWER ∙ CUMBERLAND BASIN WASTEWATER SYSTEMS LAND CITY WATER & SEWER ∙ CUMBERLAND GAP WATER & SEWER ∙ CUMBERLAND HEIGHTS UTILITY DISTRICT ∙ CUMBERLAND UTILITY DISTRICT ∙ CUNNINGHAM UTILITY DISTRICT ∙ CUNNINGHAM, EAST MONTGOMERY WATER ∙ DANDRIDGE WATER & WASTEWATER DEPARTMENT ∙ DAYTON WATER SYSTEM ∙ DECATUR WATER SYSTEM ∙ DECHERD WATER SYSTEM ∙ DEKALB STRICT ∙ DEWHITE UTILITY DISTRICT ∙ DOUBLE SPRINGS UTILITY DISTRICT ∙ DOVER WATER DEPARTMENT ∙ DOWELLTOWN-LIBERTY WATER ∙ DRESDEN WATER & SEWER ∙ DRY BRANCH POA ∙ DRY RUN UTILITY DISTRICT ∙ DUNLAP WATER SYSTEM ∙ DYER PUBLIC WORKS ∙ DYERSBURG SUBURBAN CONSOLIDATED UTILITY DISTRICT ∙ EAST FORK UTILITY DISTRICT ∙ EAST MERY UTILITY DISTRICT ∙ EAST SEVIER COUNTY UTILITY DISTRICT ∙ EASTSIDE UTILITY DISTRICT ∙ ELBRIDGE WATER ASSOCIATION ∙ ELIZABETHTON WATER UTILITIES ∙ ELK RIVER UTILITY DISTRICT ∙ ENGLEWOOD WATER & GAS ∙ ERIN WATER SYSTEM ∙ ERWIN UTILITIES ∙ ESTILL SPRINGS WATER SYSTEM ∙ ETOWAH UTILITIES ∙ FAIRFIELD GLADE COMMUNITY CLUB ∙ FAIRITY DISTRICT ∙ FALL CREEK FALLS UTILITY DISTRICT ∙ FALL RIVER ROAD UTILITY DISTRICT ∙ FARM WATER SYSTEM ∙ FAYETTEVILLE PUBLIC UTILITIES ∙ FENTRESS COUNTY UTILITY DISTRICT ∙ FIRST UTILITY DISTRICT OF CARTER COUNTY ∙ FIRST UTILITY DISTRICT OF HARDIN COUNTY ∙ FIRST UTILITY DISTRICT OF HAWKINS COUNTY ∙ FIRST UTILITY DISTRICT OF KNOX FIRST UTILITY DISTRICT OF TIPTON COUNTY ∙ FLAT CREEK WATER CO-OP ∙ FRANKLIN WATER MANAGEMENT DEPARTMENT ∙ FRIENDSHIP WATER COMPANY ∙ FRIENDSVILLE WATER SYSTEM ∙ GALLATIN PUBLIC UTILITIES ∙ GATES WATER SYSTEM ∙ GIBSON COUNTY MUNICIPAL WATER DISTRICT ∙ GIBSON COUNTY UTILITY DISTRICT ∙ GIBSON WATER SYSTEM ∙ GLADEVTY DISTRICT ∙ GLEASON WATER & WASTEWATER ∙ GLEN HILLS UTILITY DISTRICT ∙ GOODLETTSVILLE WASTEWATER SYSTEM ∙ GORDONSVILLE WASTEWATER SYSTEM ∙ GRAND JUNCTION WATER SYSTEM ∙ GRAND VALLEY LAKES POA ∙ GRANDVIEW UTILITY DISTRICT ∙ GRAYSVILLE WATER SYSTEM ∙ GREENBRIER WATER SYSTEM ∙ GREENEVILLE WATER COMMISSION ∙ LD WATER SYSTEM ∙ GRIFFITH CREEK UTILITY DISTRICT ∙ GRUNDY COUNTY SEWER SYSTEMS ∙ H. B. & T. S. UTILITY DISTRICT ∙ HALLS PUBLIC WORKS ∙ HALLSDALE-POWELL UTILITY DISTRICT ∙ HAMILTON CO. WATER & WASTEWATER AUTHORITY ∙ HAMPTON UTILITY DISTRICT ∙ HARBOR UTILITY DISTRICT ∙ HARDEMAN-FAYETTE UTILITY DISTRICT ∙ HARPETH VALLEY DISTRICT ∙ HARRIMAN UTILITY BOARD ∙ HARROGATE UTILITY DEPARTMENT ∙ HARTSVILLE TROUSDALE UTILITY DISTRICT ∙ HENDERSON UTILITY DEPARTMENT ∙ HENDERSONVILLE UTILITY DISTRICT ∙ HENRY WATER SYSTEM ∙ HILLSVILLE UTILITY DISTRICT ∙ HIWASSEE COLLEGE WATER SYSTEM ∙ HIXSON UTILITY DISTRICT ∙ HOHENWALD UTILITIES ∙ HOLIDAY SHORES WAICE ∙ HOLLOW ROCK WATER SYSTEM ∙ HOLSTON UTILITY DISTRICT ∙ HORNBEAK UTILITY DISTRICT ∙ HUMBOLDT UTILITIES ∙ HUMPHREYS COUNTY UTILITY DISTRICT ∙ HUNTINGDON WATER & SEWER ∙ HUNTLAND WATER SYSTEM ∙ HUNTSVILLE UTILITY BOARD ∙ HUNTSVILLE UTILITY DISTRICT ∙ INTERMONT UTILITY DISTRICT ∙ IRON CITY UTILITY DISTRICT OF LAWRENCE of water per day JACKSON COUNTY UTILITY DISTRICT ∙ JACKSON ENERGY AUTHORITY ∙ JASPER WATERWORKS ∙ JEFFERSON COCKE COUNTY UTILITY DISTRICT ∙ JOHNSON CITY WATER & SEWER ∙ JOHNSON UNIVERSITY ∙ KENTON UTILITIES ∙ KIMBALL SEWER SYSTEM ∙ KINGSTON SPRINGS WASTEWATER SYSTEM ∙ KINGSTON WATER & SEWER ∙ KNOX CHAPMAN UTILITY DISTRICT TE UTILITY SYSTEM ∙ LAFOLLETTE UTILITIES ∙ LAGRANGE WATER DEPARTMENT ∙ LAGUARDO UTILITY DISTRICT ∙ LAKE COUNTY UTILITY DISTRICT ∙ LAKEVIEW UTILITY DISTRICT ∙ LAUDERDALE COUNTY WATER SYSTEM ∙ LAVERGNE UTILITIES ∙ LAWRENCEBURG UTILITY SYSTEMS ∙ LEBANON WATER SYSTEM ∙ LENOIR CITY UTILITIES BOARD ∙ LEOMA UTILITY DISTRICT ∙ G WATER & WASTEWATER ∙ LEXINGTON UTILITIES ∙ LINCOLN COUNTY BOARD OF PUBLIC UTILITIES ∙ LINCOLN MEMORIAL UNIVERSITY ∙ LINDEN UTILITIES ∙ LIVINGSTON UTILITIES ∙ LOBELVILLE UTILITIES ∙ LORETTO UTILITIES ∙ LOUDON UTILITIES ∙ LUTTRELL-BLAINE-CORRYTON UTILITY DISTRICT ∙ LYNCHBURG METRO UTILITY DISTRICT ∙ LYNNVILLE WATER UTILITY ∙ MADURBAN UTILITY DISTRICT ∙ MADISONVILLE WATER SYSTEM ∙ MALLORY VALLEY UTILITY DISTRICT ∙ MANCHESTER WATER & SEWER ∙ MARSHALL COUNTY BOARD OF PUBLIC UTILITIES ∙ MARTEL UTILITY DISTRICT ∙ MARTIN UTILITIES ∙ MARYVILLE WATER & SEWER ∙ MASON WATER DEPARTMENT ∙ MAURY CITY UTILITIES ∙ MAURY COUNTY BOARD OF PUBLIC UTILITIES ∙ VILLE UTILITY DISTRICT ∙ MCEWEN WATER SYSTEM ∙ MCLEMORESVILLE WATER SYSTEM ∙ MCMINNVILLE UTILITIES ∙ MEMPHIS LIGHT GAS WATER DIVISION ∙ METRO WATER SERVICES ∙ MICHIE WATER SYSTEM ∙ MIDDLE TN NATURAL GAS UTILITY DISTRICT ∙ MIDDLETON WATER SYSTEM ∙ MID-HAWKINS COUNTY UTILITY DISTRICT ∙ MILAN DEPARTMENT OF PUBLIC UTILICROFTON UTILITY DISTRICT ∙ MINOR HILL UTILITY DISTRICT ∙ MONTEAGLE RURAL UTILITY DISTRICT ∙ MONTEREY WATER & WASTEWATER ∙ MOORESBURG UTILITY DISTRICT ∙ MOSCOW WATER DEPARTMENT ∙ MOSHEIM WATER & SEWER DEPARTMENT ∙ MOUNTAIN CITY WATER SYSTEM ∙ MT. CARMEL WASTEWATER ∙ MT. JULIET PUBLIC WORKS DEPARTMENT ∙ MT. PLEASR/WW/GAS ∙ MUNFORD UTILITIES ∙ MURFREESBORO WATER & SEWER ∙ NEW CANTON UTILITY DISTRICT ∙ NEW JOHNSONVILLE WATER ∙ NEW MARKET UTILITY DISTRICT ∙ NEWBERN WATER & SEWER ∙ NOLENSVILLE/COLLEGE GROVE UTILITY DISTRICT ∙ NORRIS WATER COMMISSION ∙ NORTH OVERTON UTILITY DISTRICT ∙ NORTH STEWART UTILITY DISTRICT ∙ NORTH STRICT OF DECATUR & BENTON COUNTY ∙ NORTH UTILITY DISTRICT OF RHEA COUNTY ∙ NORTH WEST UTILITY DISTRICT ∙ NORTHEAST HENRY COUNTY UTILITY DISTRICT ∙ NORTHEAST KNOX UTILITY DISTRICT ∙ NORTHEAST LAWRENCE UTILITY DISTRICT ∙ NORTHWEST CLAY COUNTY UTILITY DISTRICT ∙ NORTHWEST DYERSBURG UTILITY DISTRICT ∙ NORTHWEST ILITY DISTRICT ∙ O’CONNOR UTILITY DISTRICT ∙ OAK RIDGE UTILITY DISTRICT ∙ OAK RIDGE WATER SYSTEM ∙ OAKLAND WATER SYSTEM ∙ OBION UTILITIES ∙ OCOEE UTILITY DISTRICT ∙ OLD GAINESBORO ROAD UTILITY DISTRICT ∙ OLD KNOXVILLE HIGHWAY UTILITY DISTRICT ∙ OLIVER SPRINGS WATER DEPARTMENT ∙ ONEIDA WATER & WASTEWATER DEPARTMENT ∙ ARD OF PUBLIC UTILITIES ∙ PARIS HENRY COUNTY UTILITY DISTRICT ∙ PARSONS UTILITY SYSTEM ∙ PEGRAM WASTEWATER SYSTEM ∙ PERRYVILLE UTILITY DISTRICT ∙ PERSIA UTILITY DISTRICT ∙ PETERS HOLLOW WATER SYSTEM ∙ PETERSBURG WATER SYSTEM ∙ PIGEON FORGE PUBLIC WORKS ∙ PIPERTON WATER SYSTEM ∙ PLATEAU UTILITY DISTRICT ∙ PLEASANT VIEW STRICT ∙ POPLAR GROVE UTILITY DISTRICT ∙ PORTLAND UTILITY SYSTEM ∙ POWELL VALLEY UTILITY DISTRICT ∙ POWELL-CLINCH UTILITY DISTRICT ∙ PULASKI WATER & SEWER DEPARTMENT ∙ PURYEAR WATER SYSTEM ∙ QUEBECK-WALLING UTILITY DISTRICT ∙ RAMER WATER DEPARTMENT ∙ RED BOILING SPRINGS WATER ∙ REELFOOT LAKE UTIL/PLAN DISTRICT ∙ REELLITY DISTRICT OF LAKE COUNTY ∙ RICEVILLE UTILITY DISTRICT ∙ RIDGELY WATERWORKS ∙ RIPLEY UTILITY SYSTEM ∙ RIVER ROAD UTILITY DISTRICT ∙ ROAN MOUNTAIN UTILITY DISTRICTLandscaping ∙ ROANE CENTRAL UTILITY DISTRICT ∙ ROANE COUNTY WASTEWATER ∙ ROCKWOOD WATER, WASTEWATER, & GAS ∙ ROCKY TOP WATER & SEWER DEPARTMENT ∙ ROSSVILLE WATER RUSSELLVILLE-WHITESBURG UTILITY DISTRICT ∙ RUTHERFORD WATER DEPARTMENT ∙ RUTLEDGE WATERWORKS DEPARTMENT ∙ SALTILLO PUBLIC UTILITY DISTRICT ∙ SAMBURG UTILITY DISTRICT ∙ SARDIS WATER SYSTEM ∙ SAVANNAH UTILITY DEPARTMENT ∙ SAVANNAH VALLEY UTILITY DISTRICT ∙ SCOTTS HILL WATER SYSTEM ∙ SECOND SOUTH CHEATHAM UTILITY SELMER UTILITY DIVISION ∙ SEVIER COUNTY UTILITY DISTRICT ∙ SEVIER COUNTY WATER DEPARTMENT ∙ SEVIERVILLE WATER SYSTEMS ∙ SEWANEE UTILITY DISTRICT ∙ SHADY GROVE UTILITY DISTRICT ∙ SHARON WATER WORKS ∙ SIAM UTILITY DISTRICT ∙ SIGNAL MOUNTAIN WATER & SEWER ∙ SMITH UTILITY DISTRICT ∙ SMYRNA WATER SYSTEM ∙ SNEEDVILLE UTILITY SOMERVILLE WATER & GAS ∙ SOUTH BLOUNT COUNTY UTILITY DISTRICT ∙ SOUTH BRISTOL-WEAVER UTILITY DISTRICT ∙ SOUTH CUMBERLAND UTILITY DISTRICT ∙ SOUTH ELIZABETHTON UTILITY DISTRICT ∙ SOUTH FULTON WATER & SEWER ∙ SOUTH GILES UTILITY DISTRICT ∙ SOUTH PARIS COOP WATER SYSTEM ∙ SOUTH PITTSBURG WATER AND GAS ∙ SOUTH SIDE Miscellaneous STRICT ∙ SPARTA WATER SYSTEM ∙ SPENCER UTILITY DEPARTMENT ∙ SPRING CITY WATER & SEWER ∙ SPRING HILL WATER WORKS ∙ SPRINGCREEK UTILITY DISTRICT ∙ SPRINGVILLE UTILITY DISTRICT ∙ ST. JOSEPH WATER WORKS ∙ STANTON WATER SYSTEM ∙ SUMMERTOWN UTILITY DISTRICT ∙ SURGOINSVILLE UTILITY DISTRICT ∙ SWEETWATER UTILITIES BOARD ∙ CITY-POND UTILITY DISTRICT ∙ TANSI SEWER UTILITY DISTRICT OF CUMBERLAND COUNTY ∙ TARPLEY SHOP UTILITY DISTRICT ∙ TELLICO AREA SERVICES SYSTEM ∙ TELLICO PLAINS WATER & SEWER ∙ TELLICO VILLAGE PROPERTY OWNERS ∙ TENNESSEE AMERICAN WATER COMPANY ∙ TENNESSEE RIDGE WATER & SEWER ∙ TENNESSEE WATER SERVICE ∙ THOMPATION WASTEWATER SYSTEM ∙ TIPTONVILLE WATER & SEWER ∙ TOONE WATER SYSTEM ∙ TRACY CITY PUBLIC UTILITY ∙ TRENTON LIGHT & WATER ∙ TREZEVANT WATER & SEWER ∙ TRIMBLE WATER SYSTEM ∙ TROY WATER SYSTEM ∙ TUCKALEECHEE UTILITY DISTRICT ∙ TULLAHOMA UTILITIES BOARD ∙ UNICOI COUNTY GAS UTILITY DISTRICT ∙ UNION CITY WATER & TER ∙ UNION FORK-BAKEWELL UTILITY DISTRICT ∙ UPPER CUMBERLAND GAS UTILITY DISTRICT ∙ VANLEER WATER WORKS ∙ WALDENS RIDGE UTILITY DISTRICT ∙ WARREN COUNTY UTILITY DISTRICT ∙ WARTBURG WASTEWATER PLANT ∙ WARTRACE WATERWORKS & SEWERAGE ∙ WATAUGA RIVER REGIONAL WATER AUTHORITY ∙ WATER AUTHORITY OF DICKSON COUNTY of all jobs in TN are OWN WATER & SEWER ∙ WATTS BAR UTILITY DISTRICT ∙ WAVERLY WATER SYSTEM ∙ WAYNESBORO UTILITIES ∙ WEBB CREEK UTILITY DISTRICT ∙ WEST CUMBERLAND UTILITY DISTRICT ∙ WEST KNOX UTILITY DISTRICT ∙ WEST OVERTON UTILITY DISTRICT ∙ WEST STEWART UTILITY DISTRICT ∙ WEST TN PUBLIC UTILITY DISTRICT ∙ WEST WARREN-VIOLA UTILITY DISTRICT lodging industry related ILSON UTILITY DISTRICTS ∙ WESTMORELAND WATER SYSTEM ∙ WHITE HOUSE PUBLIC UTILITIES ∙ WHITE HOUSE UTILITY DISTRICT ∙ WHITE PINE WATER & SEWER ∙ WHITEVILLE WATER & WASTEWATER ∙ WILSON COUNTY WATER AUTHORITY ∙ WINCHESTER UTILITIES ∙ WITT UTILITY DISTRICT ∙ WOODBURY WATER & SEWER ∙ WOODLAWN UTILITY DISTRICT

2

million gallons

PROPERTIES IN TENNESSEE

Total Rooms 122 , 989 Total

Jobs

33

,

132

30% 16%

6.5%

,016

Heat/Air

12%

Licensed operators providing clean, safe & efficient services to hotel & lodging properties in Tennessee.

R ax

T

Laundry

16%

evenue Generat

$1.2 Billion

ed

Water Usage

Restrooms

for state & local governments

Kitchen

14%

12%

209 GALLONS

Average daily water usage per occupied hotel room

469

Water, wastewater & natural gas utilities throughout the state

9 The I&I Cycle - Basic Tips for Effective Flow Monitoring 12 Conference Highlights: 2015 Administrative Professionals Conference 14 Simple Solutions - ADC's Bug On A Rope Helps to Eliminate Grease Build-up 17 How Secure is Your System? Seven Strategies to Defend Industrial Control Systems 22 Utility Spotlight: First UD of Knox County Communicating With Customers - The New Normal 26 Verification of Continuous & Benchtop Analyzers 29 Thank You! 2016 Activity Fee Contributors 31 When and How to Use Piping Restraints 34 Industry Impact - How Your Service Greatly Affects Tennessee's Growth 36 2015 Region Meeting Recap 38 Region Meeting News 42 Upcoming Conference: 2016 Utility Technology Conference Info & Registration Form 44 Upcoming Classes: TAUD Training Station Schedule 47 2016 Spring Cram Session Registration Form 48 TAUD Needs You! Letters of Appreciation 49 Advertiser Index 50 Game: Spot the Differences Can you find the frog hidden somewhere in the graphics or photos of this issue? Same size & color as shown here. Answer on page 50. Happy Hunting!

Executive Editor Managing Editor & Art Direction Assistant Editor Article Contributors

| | | |

Image Credit(s)

| Like card held by hand © Sondem Blue business background © oconner

Penny Funk Vanessa Solís Beth Hardiman Bruce Giles, Larry Lewis, Beth Hardiman, Tony Wyatt, Jason McGee, James A. Sneed, and Doug Riseden

Tennessee Utility News is published quarterly by the Tennessee Association of Utility Districts (TAUD). TAUD assumes no responsibility for opinions or statements of facts expressed by contributors, advertisements and editorials do not represent official policies of the Association. The right to publish, edit or deny publishing and material submitted for publication is reserved by TAUD. To submit editorial or advertising content, or to update your mailing information, please contact Vanessa Solís at (615) 900-1015 or vanessasolis@taud.org.

Find us on Facebook: Tennessee Association of Utility Districts Follow us on Twitter: TAUDtweets

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TENNESSEE UTILITY NEWS | www.taud.org

UPCOMING EVENTS >>> Utility Technolgy Conference 12 hrs Operator CE & 12 hrs PDH Credit Park Vista Hotel Gatlinburg Register by Feb. 26 Operator Certification Exam Cram Session 6-12 hrs Operator CE Credit Murfreesboro/Knoxville Register by Apr. 22

Registering for the Cram Session does not register you to take the Certification Exam.

Operator Expo 6 hrs Operator CE Credit James E. Ward Agricultural Center Lebanon Register by May 6 Annual Meeting & Member Appreciation Day 4 hrs TAP & Commissioner Training Credit TAUD Office & Training Station Murfreesboro Register by May 20

MAR

9-11 MAY 2-5 May 19 June 14

Conference details subject to change. For the most current information or to register, please visit www.taud.org or call (615) 896-9022.

1st Quarter | Volume 30

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TENNESSEE UTILITY NEWS | www.taud.org

The I&I Cycle: Basic Tips for Effective Flow Monitoring

James A. Sneed, P.E. | Division Manager Alliance Water Resources

The last article (featured in the TUN's 4th quarter issue of 2014) discussed the four major steps involved in establishing a successful sustainable inflow & infiltration (I&I) reduction program. It is important to remind public officials that this process is cyclic, and should continue as part of any good O&M program.

Most system operators know that they have a problem based solely on the increase in flows at the treatment plant or lagoon. The issue is identifying where to begin looking for the collection system defects, and focusing rehabilitation efforts in areas that will have the most immediate impact on the reduction of unnecessary flow to the plant.

Flow Monitoring is a topic that could fill books, the goal with this article is to give some basic insights that should prove useful whether contracting out the task or purchasing some monitors for in-house use.

SITE SELECTION

As a general rule of thumb, long term monitoring should be placed about every 100,000 linear feet of gravity system. After establishing a base line and determining priorities, initial basins need

1st Quarter | Volume 30

to be isolated with temporary flow monitors at approximately 25,000 ft. intervals. To select the actual sites for monitor installation make sure the following criteria are addressed: • Traffic/Safety Concerns.

• Hydraulics-avoid 90’s or other obstructions.

• If possible, avoid manholes with service lines.

• Consider pump station influences.

• Avoid sites with silt or grease build up to reduce sensor maintenance.

• When possible, straight through lines with flow depth of >2” and velocities >1.5 ft. /sec will produce better results.

9

WHEN TO MONITOR

Ideally, pro-active collection system managers would have a long term network of flow meters that not only produced solid baseline flow data, but also acted as in early warning system to detect changes in the system.

Budget constraints may make this impractical for smaller systems. In this case, the operator needs to know the historical rainfall patterns and conduct the monitoring over three months during the rainy season. The goal is to capture three approximately 1” rain events during the monitoring period. This will produce the most useful hydrographs for evaluating system response. The following criteria will help ensure good rain events are selected for evaluation: • The event should be preceded by dry weather; it must not be overly influenced by previous rainfalls.

• Look for equal amounts of rainfall over the entire basin.

• Use events that do not surcharge the system.

Serv ing you sinc e 198 8

TIPS FOR SUCCESS

Whether you are purchasing portable meters for use by internal staff or you have decided to contract out the study, preparation will go a long way towards success of the project.

1) Know your system, look for the most current maps, do field verification, and understand the footage in the basin you are monitoring.

2) Choose locations with the best possible hydraulics.

3) Research the historical weather patterns, choose the 3 months that give you the best chance for multiple 1” rain events.

Again, this is the first step in a process that will help focus your collection system rehabilitation efforts.

James A. Sneed, P.E., is a Division Manager for Alliance Water Resources. He may be contacted at tsneed@alliancewater.com or (573)874-8080. Alliance Water Resources is a professional contract water and wastewater operations firm serving communities in Missouri and surrounding states for more than 35 years.

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R E G I O N N E W S | T O U R N A M E N T T R A I L R E C A P | U P C O M I N G O P E R AT O R T R A I N I N G | C O N F E R E N C E H I G H L I G H T S

Tennessee Utility News O P E R AT O R I S S U E

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Te n n e s s e e ' s W a t e r O p e r a t o r s - P r o v i d i n g C l e a n , S a f e D r i n k i n g W a t e r S i n c e 19 19

20 22

E PA F i n a l i z e s t h e e R e p o r t i n g R u l e O p t i m i z i n g W a s t e w a t e r Tr e a t m e n t P l a n t s

WADC is Driving Forward on CNG

For Biological Nutrient Removal

37

USDA Rural Development O f fering Low Cost Loans

TUN Latest Issue & Archives, Schedules & More Available at issuu.com

1st Quarter | Volume 30

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Highlights:

2015 Administrative Professionals Conference Beth Hardiman | Event Planning & Member Services Tennessee Association of Utility Districts

The 2015 Administrative Professionals Conference was held December 3rd and 4th at the Airport Embassy Suites in Nashville, providing 8 hours of TAP credit and Commissioner Training for attendees.

Prior to the conference, John Hall and Kevin Gilliam held a cram session for the 17 administrative professionals taking the TAP Exam.

TAUD would like to congratulate its largest TAP inductee group to date (pictured at right). The TAP inductees were presented with a certificate and silver necklace pendant or money clip.

2015 AP Conference Sessions included: Fundamentals of Cost Service and Rate Design IT Innovations ServLine Customer Service: Adjustments & Long Term Impact Legal Q&A Roundtable Discussion Digital Detox Finish What You Started Fraud Prevention with Dennis Dycus Commissioner Basics Customer Programs

TAUD provides several opportunities throughout the year to earn TAP credit. For more information on the TAP program please contact Beth Hardiman at (615) 900-1014 or by e-mail at bethhardiman@taud.org.

Mark your calendars! The 2016 Administrative Professionals Conference will be held December 1st and 2nd at the Airport Embassy Suites in Nashville.

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TENNESSEE UTILITY NEWS | www.taud.org

2015 TAP Program Inductees

(back row l-r) Robert Boyd, Wilson Co. Water Authority; Linda Youmans, Bangham Water UD; Martin Davis, Bedford Co. UD; Tamara Bartolo, Knox Chapman UD; Sherry Hayes, City of Clarksville; Karen Huffaker, Webb Creek UD; Charlynn Peoples, South Pittsburg Water; Jane Ray, North Overton UD; Sheila White, City of Clarksville; Debie Jo Marshall, City of Mt. Pleasant; TAUD Board President David Callahan; (front row l-r) Wanda Baker, Second South Cheatham UD; Deborah Groves, City of Clarksville; Janie Duke, East Montgomery UD; Stacey Wall, Woodlawn UD; Jane Brown, Middle TN Natural Gas UD; (not pictured) Joey Hardin & Colebra Montgomery, LaGuardo Utility District.

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Simple Solutions

ADC's Bug On A Rope Helps to Eliminate Grease Build-up Jason McGee | Sales & Technical Support American Development Corporation

Fat, oil, and grease coming into a wastewater plant has been the nemesis of wastewater operators for years.

Grease builds up on the walls and floats of the lift stations, which causes build up in sewer lines. The buildup causes the flow of the wastewater to be restricted, resulting in a “rotten egg� odor and a plethora of other problems.

Issues due to foaming, poor settling and binding of the belt press within a wastewater plant are often due to grease that comes in from the collection system.

To help grease problems within lift stations, wastewater operators have used many different techniques and

products. One of the most common products used is caustic soda. It is very good at liquefying the grease in a lift station and sewer line. The downside to this is that all the grease will re-solidify downstream in the wastewater plant. Orange oils and other solvents are similar to the caustic soda, however they are very expensive and they just move the grease further downstream to the wastewater plant.

Over the years various enzyme, bacterial or nutrientbased products have come to the market with varying degrees of success. These tactics offer the advantage of digesting the grease and not just pushing it down to the wastewater plant. The best of these products contain all three of the ingredients. Some enzyme products even come in either a pink or blue block and allows a slow release of the bacteria over a period of couple months.

This is a great idea, however the blocks use soap and wax as a binder which is held together in netting. The soap and wax lack the nutrients that the bacteria need to grow and the netting is, unfortunately, great at catching toilet paper. When the operator retrieves the block's remains two months later, he or she will also retrieve the netting with ten pounds of toilet paper attached.

The challenge for our industry is determining how to combine enzymes, bacterias, and nutrients all together

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TENNESSEE UTILITY NEWS | www.taud.org

in one solid block without using netting. A solid block without netting would be ideal for grease control as well as ease of use for the operator. American Development Corporation (ADC) has developed an effective product that meets these criteria. We call it the "Bug On A Rope," or BOAR. Providing the benefits of all three ingredients, the BOAR leaves behind less grease (and in turn, cleaner lines) and reduces foul odors during the summer. BOAR can be used in lift stations as well as in wastewater plants.

For smaller jobs, such as sewer lines and grease traps, ADC suggests using the BOAR Junior.

ADC's innovative method of combining the nutrients and bacteria allows the bacteria and enzymes to be much more active as they are released by the slowly dissolving brick. The Bug On A Rope also allows us to skip the netting found on many of the traditional bacteria block products which catches toilet paper.

For more information, contact American Development Corporation at (888) 542-8561.

Pictured: A lift station wet well before & after using the "Bug On A Rope".

1st Quarter | Volume 30

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Scholarship Application Details (3) $2,000 Scholarships Available

Deadline: March 1st Each year, in conjunction with TAUD, the Tennessee Utility Education Corporation (TUEC) Scholarship Program offers a oneyear scholarship in each of the three grand divisions of Tennessee. They are the: • West TN: Harold Clark Scholarship - $2,000 • Middle TN: Henry Elrod Scholarship - $2,000 • East TN: Sam Bruce Scholarship - $2,000

REQUIREMENTS...

Scholarships will be awarded to students intending to major in a field related to operations of a public utility at an accredited college or university.

The recipient must be a dependent child of a full-time employee of a TAUD member or a TAUD governing board member or, the recipient must be employed by a TAUD member. Under certain circumstances, applicants that are the dependent child of a part-time employee of a TAUD member may also be considered.

Each applicant’s ranking will be based on leadership responsibilities, awards, honors,

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Graduation Day | ©ArenaCreative - Fotolia.com

academic record, career goals and financial need. The recipient must intend to study a major which is related to or can be used by the student in the operations of a public utility.

TO APPLY...

Visit www.taud.org and click on the application featured under “Latest News” on the front page of the website. Submitted applications should be typed and all questions must be completed. Additionally, the following items must be submitted with your application: • Two (2) letters of reference • An essay describing your goals as they relate to your education, career, future plans & the utility industry • Certification that the information provided is accurate Many applicants are considered, but only three (3) are chosen each year - one from West, Middle & East TN. Be sure to submit your application information no later than:

March 1st , 2016.

TENNESSEE UTILITY NEWS | www.taud.org

How Secure Is Your System?

Seven Strategies to Defend Industrial Control Systems

This document was written in collaboration, with contributions from subject matter experts working at the Department of Homeland Security (DHS), the Federal Bureau of Investigation (FBI), and the National Security Agency (NSA).

Cyber intrusions into US Critical Infrastructure systems are happening with increased frequency. For many industrial control systems (ICSs), it’s not a matter of if an intrusion will take place, but when. In Fiscal Year (FY) 2015, 295 incidents were reported to the Industrial Control Systems Cyber Emergency Response Team (ICS-CERT), and many more went unreported or undetected. The capabilities of our adversaries have been demonstrated and cyber incidents are increasing in frequency and complexity.

Simply building a network with a hardened perimeter is no longer adequate. Securing ICSs against the modern threat requires well-planned and well-implemented strategies that will provide network defense teams a chance to quickly and effectively detect, counter, and expel an adversary. This paper presents seven strategies that can be implemented today to counter common exploitable weaknesses in “as-built” control systems.

If system owners had implemented the following strategies, 98% of incidents ICS-CERT responded to in FY 2014 and FY 2015 would have been prevented. The remaining 2 percent could have been identified with increased monitoring and a robust incident response.

1. IMPLEMENT APPLICATION WHITELISTING

Application Whitelisting (AWL) can detect and prevent attempted execution of malware uploaded by adversaries. The static nature of some systems, such as

1st Quarter | Volume 30

database servers and human-machine interface (HMI) computers, make these ideal candidates to run AWL. Operators are encouraged to work with their vendors to baseline and calibrate AWL deployments.

Example: ICS-CERT recently responded to an incident where the victim had to rebuild the network from scratch at great expense. A particular malware compromised over 80% of its assets. Antivirus software was ineffective; the malware had a 0% detection rate on VirusTotal.

AWL would have provided notification and blocked the malware execution.

2. ENSURE PROPER CONFIGURATION/PATCH MANAGEMENT

Adversaries target unpatched systems. A configuration/ patch management program centered on the safe importation and implementation of trusted patches will help keep control systems more secure.

Such a program will start with an accurate baseline and asset inventory to track what patches are needed. It will prioritize patching and configuration management of “PC-architecture” machines used in HMI, database server, and engineering workstation roles, as current adversaries have significant cyber capabilities against these. Infected laptops are a significant malware vector. Such a program will limit connection of external laptops to the control

17

Figure 1. Percentage of ICS-CERT FY 2014 and FY 2015 Incidents Potentially Mitigated by Each Strategy.

Incidents mitigated by more than one strategy are listed under the strategy ICS-CERT judged as more effective.

network and preferably supply vendors with knowngood company laptops. The program will also encourage initial installation of any updates onto a test system that includes malware detection features before the updates are installed on operational systems.

Example: ICS-CERT responded to a Stuxnet infection at a power generation facility. The root cause of the infection was a vendor laptop.

Use best practices when downloading software and patches destined for your control network. Take measures to avoid “watering hole” attacks. Use a web Domain Name System (DNS) reputation system. Get updates from authenticated vendor sites. Validate the authenticity of downloads. Insist that vendors digitally sign updates, and/or publish hashes via an out-of-bound communications path, and use these to authenticate.

Don’t load updates from unverified sources.

Example: HAVEX spread by infecting patches. With an out-of-band communication path for patch hashes, such as a blast email, users could have validated that the patches were not authentic.

3. REDUCE YOUR ATTACK SURFACE AREA

Isolate ICS networks from any untrusted networks, especially the Internet. Lock down all unused ports. Turn off all unused services. Only allow real-time connectivity to external networks if there is a defined business

18

requirement or control function. If one-way communication can accomplish a task, use optical separation (“data diode”). If bidirectional communication is necessary, then use a single open port over a restricted network path.

Example: As of 2014, ICS-CERT was aware of 82,000 cases of industrial control systems hardware or software directly accessible from the public Internet. ICS-CERT has encountered numerous cases where direct or nearly direct Internet access enabled a breach. Examples include a US Crime Lab, a Dam, The Sochi Olympic stadium, and numerous water utilities.

4. BUILD A DEFENDABLE ENVIRONMENT

Limit damage from network perimeter breaches.

Segment networks into logical enclaves and restrict hostto-host communications paths. This can stop adversaries from expanding their access, while letting the normal system communications continue to operate. Enclaving limits possible damage, as compromised systems cannot be used to reach and contaminate systems in other enclaves. Containment provided by enclaving also makes incident cleanup significantly less costly.

Example: In one ICS-CERT case, a nuclear asset owner failed to scan media entering a Level 3 facility. On exit, the media was scanned, and a virus was detected. Because the asset owner had implemented logical enclaving, only six systems were put at risk and had to be remediated.

Had enclaving not been implemented, hundreds of hosts would have needed to be remediated.

TENNESSEE UTILITY NEWS | www.taud.org

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Energy and Water Saving Recommendations Inspections of Towers

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www.tmbwater.com 1st Quarter | Volume 30

19

If one-way data transfer from a secure zone to a less secure zone is required, consider using approved removable media instead of a network connection. If real-time data transfer is required, consider using optical separation technologies. This allows replication of data without putting the control system at risk.

Example: In one ICS-CERT case, a pipeline operator had directly connected the corporate network to the control network, because the billing unit had asserted it needed metering data.

After being informed of a breach by ICS-CERT, the asset owner removed the connection. It took the billing department 4 days to notice the connection had been lost, clearly demonstrating that real-time data were not needed.

5. MANAGE AUTHENTICATION

Adversaries are increasingly focusing on gaining control of legitimate credentials, especially those associated with highly privileged accounts. Compromising these credentials allows adversaries to masquerade as legitimate users, leaving less evidence than exploiting vulnerabilities or executing malware. Implement multifactor authentication where possible. Reduce privileges to only those needed for a user’s duties. If passwords are

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necessary, implement secure password policies stressing length over complexity. For all accounts, including system and non-interactive accounts, ensure credentials are unique, and change all passwords at least every 90 days. Require separate credentials for corporate and control network zones and store these in separate trust stores. Never share Active Directory, RSA ACE servers, or other trust stores between corporate and control networks.

Example: One US Government agency used the same password across the environment for local administrator accounts. This allowed an adversary to easily move laterally across all systems.

6. IMPLEMENT SECURE REMOTE ACCESS

Some adversaries are effective at gaining remote access into control systems, finding obscure access vectors, even “hidden back doors” intentionally created by system operators. Remove such accesses wherever possible, especially modems as these are fundamentally insecure.

Limit any accesses that remain. Where possible, implement “monitoring only” access enforced by data diodes, and do not rely on “read only” access enforced by

TENNESSEE UTILITY NEWS | www.taud.org

software configurations or permissions. Do not allow remote persistent vendor connections into the control network. Require any remote access be operator controlled, time limited, and procedurally similar to “lock out, tag out.” Use the same remote access paths for vendor and employee connections; don’t allow double standards. Use two-factor authentication if possible, avoiding schemes where both tokens are similar types and can be easily stolen (e.g., password and soft certificate).

Example: Attackers render Windows® based devices in a control network inoperative by wiping hard drive contents. Recent attacks against Saudi Aramco™ and Sony Pictures demonstrate that quick restoration of such computers is key to restoring an attacked network to an operational state.

7. MONITOR AND RESPOND

Defending a network against modern threats requires actively monitoring for adversarial penetration and quickly executing a prepared response. Consider establishing monitoring programs in the following five key places: 1) Watch IP traffic on ICS boundaries for abnormal or suspicious communications.

2) Monitor IP traffic within the control network for malicious connections or content.

3) Use host-based products to detect malicious software and attack attempts.

4) Use login analysis (time and place for example) to detect stolen credential usage or improper access, verifying all anomalies with quick phone calls.

5) Watch account/user administration actions to detect access control manipulation.

Have a response plan for when adversarial activity is detected. Such a plan may include disconnecting all Internet connections, running a properly scoped search for malware, disabling affected user accounts, isolating suspect systems, and an immediate 100% password reset. Such a plan may also define escalation triggers and actions, including incident response, investigation, and public affairs activities. Have a restoration plan, including having “gold disks” ready to restore systems to known good states.

Example: Following these guidelines would have prevented the BlackEnergy intrusions. BlackEnergy required communications paths for initial compromise, installation and “plug in” installation.

Defense against the modern threat requires applying measures to protect not only the perimeter but also the interior. While no system is 100% secure, implementing the seven key strategies discussed in this paper can greatly improve the security posture of ICSs.

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DISCLAIMER: The information and opinions contained in this document are provided “as is” and without any warranties or guarantees. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by the United States Government, and this guidance shall not be used for advertising or product endorsement purposes.

Source: "Seven Strategies to Defend Industrial Control Systems." ICSCERT. National Cybersecurity and Communications Integration Center, 6 Dec. 2015. Web. 14 Jan. 2016. <https://ics-cert.us-cert.gov/SevenSteps-Effectively-Defend-Industrial-Control-Systems>.

Leading the World Through Clean Water www.cithornburg.com | 1.877.999.0852 |

1st Quarter | Volume 30

21

Communicating with Customers

The New Normal Bruce Giles | General Manager First Utility District of Knox County

On Sunday, December 6, 2015, First Utility District of Knox County (FUD) experienced one of the largest water line breaks in its history, causing a water outage to roughly 25,000 customers.

At approximately 2:50 AM, a 20-inch line broke near a box culvert crossing in the southeastern quadrant of the district. The 20-inch line feeds four storage tanks which began to empty immediately. The two closest tanks, Triplett and David Lane emptied in 30 and 83 minutes respectively, with approximately 200 miles of water line draining in just a few short hours.

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Almost immediately, the operator on duty noticed the problem and called in crews to search for the source of the leak. Due to a lack of sunlight and dense fog, the field staff was unable to locate the location of the break until about 8:30 that morning. The break was submerged under 3-4 feet of water in the Sinking Creek embayment of Fort Loudon Lake. Under normal conditions the lake would have been at winter pool, but due to heavy rains it was at summer pool during this incident.

TENNESSEE UTILITY NEWS | www.taud.org

Fortunately a parallel 12-inch line was at the location of the break and the system stopped losing water once the broken line was found and isolated. Our operators at the water plant never stopped pumping water during the break to ensure that positive pressure was maintained until the line could be isolated. The downstream valve (on the 20-inch line) was closed first to maintain this positive pressure, followed by the upstream valve (from the break) was closed to isolate the portion of the line with the break. This sequence Figure 1. Facebook statistics from FUD's first post concerning the break. was intentional to maintain use of information technology would provide such a positive pressure at the break location and prevent the powerful tool in communicating the correct story to our need for a boil water advisory. FUD communicated with customers (Figure 1).

TDEC frequently throughout the process to ensure they were in agreement with our actions.

Within the first couple of hours, three crucial steps were taken that ultimately proved to have a long-term positive In my experience, most utilities tend to focus on the impact. First, an emergency statement was posted on operational issues but seldom address the public our website to explain to customers the nature of the perception and communication problems that almost issue, which eased concerns and informed the public in always arise in these situations. While our operations staff a quick and concise manner. Next, our Customer Service did a phenomenal job rectifying the issue in the field, I Manager called in her department staff who began would like to highlight the work of FUDâ&#x20AC;&#x2122;s administrative to handle the high volume of phone calls and e-mails staff during this issue. Utilizing excellent communication that were overwhelming our system. Providing a timely skills and information technology they were able to turn response to these inquiries alleviated many customer a possible public relations nightmare into a positive frustrations and, in most cases, converted them to reflection of FUD and improve the publicâ&#x20AC;&#x2122;s confidence in supporters. Our GIS Manager/Public Relations Manager our team. then began working remotely to manage website and Facebook comments for the duration of the problem.

I first received a phone call at 4:00am explaining the Over the next 14 hours she, along with others, educated problem and was told that the press was asking for a our customers concerning the break, health concerns, statement. We immediately went into action, activating when service would be restored and answered an array the tools that would be necessary to quickly and efficiently of other questions. This was critical in managing and communicate with our customers. Members of the FUD releasing accurate information in an organized fashion. administrative team that handle our website and social media accounts as well as our Customer Service Manager were contacted. Our staff spent the previous three years developing processes for customers to ask questions electronically or interact with us through Facebook. At the time that I had no idea that this development and

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system had to be flushed, why a boil water alert did not have to be issued, as well as the number of samples that were taken to ensure water quality was maintained. We learned that by posting frequent updates, the public was content since they were able to see that progress was being made and that we were using all of the available resources to resolve the problem.

Once the repairs were made and service restored, FUD staff participated in a “lessons learned” meeting in order to evaluate customer input and staff observation of our overall performance. The most surprising fact was the high number of customers that made supportive comments regarding the way we communicated to them through local media outlets, our website and Facebook page, highlighting the positive effect that strong communication techniques had throughout the situation. When we reviewed the performance of our information technology management tools, we were shocked to find that the traffic on our Facebook account had increased 33,000% (Figure 3) over a two-day period with most of the customers being routed to Facebook from our website (Figure 4). We also saw a noticeable drop in phone calls shortly after utilizing social media which allowed our customer service staff the opportunity to individually answer the large number of e-mails being received.

Figure 2. FUD was able to reach more customers by also posting information on the status updates of local news channels.

During the 36 hours following the break, our website, Facebook page and the Facebook pages of local media outlets (Figure 2) were all used to alleviate the initially negative public reactions and to educate the public concerning the magnitude of the problem. We were able to provide a wealth of information to our customers explaining what caused water cloudiness, why the 2:50 AM 4:13 AM 20” Break Occurs David Ln. 3:20 AM Tank Empty Triplett Tank Empty

The ultimate lesson learned from this situation was that strong people make strong teams. Difficult events define whether or not your organization will be defined as a strong team. Providing a strong team access to a variety of information management tools allows for the opportunity to take a bad situation and create a positive outcome in a culture that now relies on the use of social media as its main form of communicating and sharing information.

8:30 AM Break Located & Isolated

2:50 AM - 8:30 AM Break open; Approximately 10.0 MG of water lost

10:30 AM Empty Tanks Begin Filling

8:30 AM - 3:30 PM Critical Recovery 99% of service reinstated

12/6/2015 24

TENNESSEE UTILITY NEWS | www.taud.org

Figure 3. Chart showing a 33,000% increase in visits to FUD's social media page.

Figure 4. On December 6th, nearly 70% of the external Facebook page referrals generated from FUD's website.

3:30 PM 10-ft in Triplett & David Ln. Tanks

11:00 PM Normal Tank Levels Recovered

3:30 PM - 11:00 PM Recovery to normal operation levels

12/7/2015 1 Quarter | Volume 30 st

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Verification of Continuous and Benchtop Analyzers Tony Wyatt | West TN Circuit Rider & Field Supervisor Tennessee Association of Utility Districts

Rule 400-45-01-.17(40) states: Benchtop and continuous turbidimeters used to determine compliance with limits set forth in this rule chapter must be calibrated at least every three months with primary standards and documented. Documentation shall be maintained for a period not less than five years. Primary standards are Formazin, AMCO clear, Stablcal, or alternatives approved in writing by the Division. Dilute Formazin solutions are

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unstable and must be prepared on the day of calibration.

Manufacturers’ recommendations on calibration procedure must be followed.

Chapter 400-45-01, Rules Governing Public Water Systems, require verification of continuous analyzers.

Rule 400-45-01-.17(41) requires daily verification of the combined filter effluent turbidimeter. Verification for continuous turbidimeters can be comparisons to approved reference materials, such as the 0.5 NTU ICEPICTM from Hach, or comparisons to a properly calibrated benchtop turbidimeter. When comparisons are made from a properly calibrated benchtop turbidimeter, the continuous turbidimeter measurement must be within ±10% of the benchtop reading for measurements above 0.5 NTU. Measurements must be within ±0.05 NTU for readings of 0.5 NTU or less. If verification readings are not within the acceptable range, the instrument must be re-calibrated with primary standards according to 40045-01-.17(40).

Individual filter turbidimeters that are required by Rule 400-45-01-.31(5)(c)4 must be verified weekly.

This includes all Subpart H systems (surface water or groundwater under the direct influence of surface water) using conventional filtration or direct filtration.

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Verification of all benchtop turbidimeters must also be performed daily. Benchtop turbidimeters should be verified using secondary reference materials,

TENNESSEE UTILITY NEWS | www.taud.org

which are assigned a value immediately after acceptable primary calibration has been completed. Acceptable verifications for turbidity measurements greater than 0.5 NTU must agree within Âą10% from the reading assigned to the reference material after primary calibration.

Acceptable verifications for measurements 0.5 NTU or less must be within Âą0.05 NTU or less from the reading assigned to the reference material after primary calibration.

Entry point continuous chlorine analyzers must be verified at least once every 5 days (400-45-01.14(10)(i)). When using a benchtop chlorine analyzer to calibrate a continuous chlorine analyzer using a grab sample, the benchtop chlorine analyzer should be verified using secondary standards.

Hach SpecCheck Secondary Gel Standards can be used to verify Hach instruments. Other instrument manufacturers should have standards available for their instruments.Be sure to follow the manufacturerâ&#x20AC;&#x2122;s recommendations when verifying your instrument.

1st Quarter | Volume 30

All calibration and verification activities must be documented and kept on file. For your convenience, an instrument verification form (pictured above) is available on the downloads page of TAUD's website at www. taud.org/resources/downloads/water.htm.

The instrument verification sheet may need to be altered to indicate the type and number of instruments used at your plant.

This is simply an overview of the regulations. You should refer to the rules for requirements specific to your water system. A copy of the October 2012 version of 400-45-01, Rules Governing Public Water Systems can be downloaded at http://share.tn.gov/sos/rules/0400/040045/0400-45-01.20121030.pdf.

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What is TUPAC?

TUPAC is a multi-candidate political action committee organized to promote TAUD’s views on selected legislative issues.

Funds donated to TUPAC serve as contributions to the campaign funds of candidates who support legistation favorable to Tennessee’s utilities.

Who administers TUPAC?

TUPAC is administered by TAUD's Legislative Committee, Executive Director, Board President, attorney and lobbyists.

TUPAC’s chairperson is Legislative Committee Chairman, Nick Newman of Memphis Light Gas & Water.

How are donations used?

TUPAC, with advice from the Association’s lobbyists, donates the funds to selected legislators who are, or will be, running for election. A small balance is left in the TUPAC account each year to accomodate any late donations. This account is maintained by TUPAC's Treasurer, Don Scholes of Branstetter, Stranch & Jennings.

Why should I donate to TUPAC?

Over 3,000 bills are introduced during the course of each legislative session. Many of these bills can affect utilities, as well as their employees and commissioners. TAUD closely follows each bill of interest and works side-by-side with legislators in the best interest of our members. Without the support of key legislators, our efforts would be in vain.

Who is eligible to make contributions?

All utility commissioners, managers, and employees are eligible to make contributions to TUPAC from personal funds.

No utility funds can be used to make contributions. Associate members who are corporations or limited liability companies may make direct contributions to TUPAC with company funds. TUPAC is required by law to periodically report contributions received to the Registry of Election Finance. TUPAC must disclose certain information about contributor(s) donating more than $100 during a reporting period. For the purpose of reporting, all contributions made during a reporting period are cumulative. Any person(s) contributing more than $100 during a reporting period should complete a disclosure form. This form can be obtained by contacting TAUD or by visiting our website at www.taud.org.

When and how can I contribute to TUPAC?

Donations may be made at any time, but contributing in the early fall of each year is strongly encouraged.

Additionally, every August during the Business of Running a Utility Conference, TAUD hosts the TUPAC Golf Tournament, Trap Shoot and Silent Auction events. The proceeds from these events benefit TUPAC. By playing golf, participating in the trap shoot or by bidding on silent auction items, you are assisting TAUD in our legislative efforts.

For more information, call (615) 896-9022 or visit www.taud.org/legislative/tupac.htm.

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TENNESSEE UTILITY NEWS | www.taud.org

2016 Activity Fee Contributors These utility & associate members contributed to Activity Fees in support of TAUDâ&#x20AC;&#x2122;s legislative efforts.

Activity Fees are vital in assisting the Association with itâ&#x20AC;&#x2122;s work on behalf of the industry. TAUD would like to recognize the voluntary support given by the following members:

2016 Participating Utilities 25 Utility District Adams-Cedar Hill Water Systems Allardt Water Works Alpha-Talbott Utility District Anderson County Water AuthorityBaxter Water Works Bells Utilities Belvidere Rural Utility District Big Creek Utility District Bloomingdale Utility District Blountville Utility District Bon Aqua-Lyles Utility District Bondecroft Utility District Bradford Water System Brownlow Utility District Carthage Water Department Cedar Grove Utility District Center Grove-Winchester Springs U.D. Chapel Hill Utilities Chuckey Utility District Clifton Gas & Water Department

Coffee Co. Water & WW Treatment Authority

Cold Springs Utility District Cordell Hull Utility District Covington Public Works Cowan Board of Public Utilities Crab Orchard Utility District Crockett Public Utility District Cumberland City Water & Sewer Cumberland Gap Water & Sewer Cumberland Heights Utility District Decatur Water System Decherd Water Works DeKalb Utility District DeWhite Utility District Dickson County Water Authority Dowelltown-Liberty Water System Dresden Water & Sewer East Fork Utility District East Montgomery Utility District Eastside Utility District Elizabethton Water Utilities Elk River Public Utility District Erin Water System Estill Springs Water Dept.

Fall Creek Falls Utility District Fentress County Utility District First U.D. of Hardin County First U.D. of Hawkins County First U.D. of Knox County First U.D. of Tipton County

Gallaway Utilities Gibson County Municipal Water District Gibson County Utility District Gibson Water Sewer Gladeville Utility District Gleason Water System Glen Hills Utility District Grand Valley Lakes POA Grandview Utility District Greenbrier Water System Greeneville Water Commission Griffith Creek Utility District Grundy County Sewer Systems H.B. & T.S. Utility District Hallsdale-Powell Utility District Hamilton County Water & Wastewater Harbor Utility District Hardeman-Fayette Utility District Harpeth Valley Utilities District Harriman Utility Board Henderson Utility Department Hendersonville Utility District Hixson Utility District Holiday Shores Water Service Humphreys County Utility District Huntingdon Water Department Huntsville Utility District Intermont Utility District Jackson County Utility District Jackson Energy Authority Jefferson Cocke County Utility District Kenton Utilities Kingston Springs Wastewater System Kingston Water & Sewer Knox Chapman Utility District LaFollette Utilities LaGrange Water Department LaGuardo Utility District Lake City Water & Sewer Lake County Utility District Lakeview Utility District Lewisburg Water & Wastewater Lexington Utilities Lincoln Memorial University Linden Utilities Livingston Utilities Loudon Utilities Luttrell-Blaine-Corryton Utility District Lynchburg Metro Utility District Lynnville Water Utility Madison Suburban Utility District Marshall County Board of Public Utilities Martel Utility District

Maury County Board of Public Utilities McEwen Water System Memphis Light, Gas & Water Michie Water System Middle TN Natural Gas Middleton Water System Milcrofton Utility District Monteagle Rural Utility District Monterey Water & Wastewater Mooresburg Utility District Moscow Water Department Mosheim Water & Sewer Department Mt. Carmel Wastewater Murfreesboro Water & Sewer Dept.

New Canton Utility District New Johnsonville Water Department New Market Utility District Newport Resort Water System Niota Waterworks North Greene Utilities, Inc. North U. D. of Rhea County North West Utility District Northeast Knox Utility District Northeast Lawrence Utility District Northwest Clay Utility District Northwest Dyersburg Utility District Northwest Henry Utility District Ocoee Utility District O'Connor Utility District Oneida Water & Wastewater Pegram Wastewater System Persia Utility District Plateau Utility District Pleasant View Utility District Poplar Grove Utility District Powell Valley Utility District Ramer Water Department Reelfoot Utility District of Lake County Riceville Utility District Ridgely Waterworks River Road Utility District Roane Central Utility District Roane County Wastewater Rockwood Water, Wastewater & Gas Rossville Water System Rutledge Waterworks Department Samburg Utility District Savannah Valley Utility District Scotts Hill Water System Second South Cheatham Utility District Selmer Utility Division Sevier County Utility District Sevierville Water Systems

Continued on next page.

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2016 Activity Fee Contributors If you are interested in contributing Activity Fees & receiving the Legislative Express, please contact Beth Hardiman, bethhardiman@taud.org or 615.900.1014 Shady Grove Utility District Smith Utility District Smyrna Utilities Sneedville Utility District South Blount County Utility District South Cumberland Utility District South Elizabethton Utility District South Giles Utility District South Paris Water Co-op South Pittsburg Water & Sewer Spring City Water & Sewer Springfield Water & Sewer Springville Utility District Surgoinsville Utility District Sweetwater Utilities Board Sylvia-TN City-Pond Utility District TN American Water TN Water Service Trezevant Water & Sewer Tuckaleechee Utility District Tullahoma Utilities Board Unicoi County Gas Utility District Unicoi Water Utility District Vanleer Water Works Waldens Ridge Utility District Warren County Utility District Wartrace Waterworks & Sewerage Watauga River Regional Water Authority Watertown Water System Watts Bar Utility District Webb Creek Utility District West Knox Utility District West Overton Utility District West Stewart Utility District West Warren-Viola Utility District Westmoreland Water System White House Utility District Whiteville Water & Wastewater Wilson County Water Authority Winchester Utility Systems Woodlawn Utility District

2016 Participating Associates A2H, Inc. Adams & Sons, Inc. Alexander Thompson Arnold CPAs Alliance Water Resources American Development Corporation American Tank Maintenance Arista Information Systems BAR Environmental, Inc.

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Bio-Chem Resources Branstetter, Stranch & Jennings Brown Painting Company Buchanan Pump Bush Brothers & Company C & S Solutions C.I. Thornburg Company, Inc. C.R. Barger and Sons, Inc. Cannon & Cannon, Inc. Carl Eric Johnson, Inc. CDM Smith CH2M Hill CMI Consolidated Pipe & Supply Crom Corporation CTI Engineers, Inc. Cumberland Machine Company Cumberland Valley Constructors, Inc. Dempsey, Dilling & Associates, P.C. Equipment Controls Company First State Bank First Tennessee Bank Fisher & Arnold, Inc. Ford Meter Box, Inc. Frazier & Deeter, LLC Fulghum, MacIndoe & Associates, Inc. G & C Supply Company, Inc. Garney Companies, Inc. Goodwyn, Mills & Cawood, Inc. Gresham Smith & Partners Hawkins, Inc. Hayes Pipe Supply Company, Inc. Heartland Pump Rental & Sales, Inc. HSI.inc Hurst Excavating, LLC ICM, Inc. Induron Protective Coatings J.R. Wauford & Co. Engineers Jackson Thornton & Company P C Jacobs Engineering James C. Hailey & Company Jarrett Builders Inc. Joel B. Spaulding & Company John Bouchard & Sons Kazmier & Associates KY/TN Section AWWA LabtronX Lamar Dunn & Associates, Inc. Littlejohn Engineering Associates M & H /Kennedy Valve Madewell Products Corporation Magnolia River Services, Inc. Mattern & Craig

McWayne Ductile Michael Brady, Inc. Mid-America Marketing Mueller Company Mueller Systems Nationwide Analytical Laboratories Neel-Schaffer, Inc. Nexcheck, LLC Next Generation Underwriters, Inc. Palfleet Truck Equipment Parker, Lawrence, Cantrell & Dean Parsons & Wright, CPA's Pavement Restorations, Inc. The Perkinson Company, Inc. Piping Supply Company Pittsburg Tank & Tower Company Portland Utilities Construction Company Preferred Sandblasting & Painting, LLC R.H. Tauser & Associates, Inc. RateStudies Reed & Shows Meter Repair & Supply Rodefer Moss & Co. Rye Engineering PLC S & S Utility Sales, LLC S4 Water Sales & Service, Inc. Sensus Severn Trent Services Smith Contractors Inc. Smith Seckman Reid, Inc. Smith-Blair, Inc. Southeastern Tank Southern Pipe & Supply Southern Sales Company (Tencarva) Stigall Engineering Associates TEC Environmental Laboratories, Inc. THW Insurance Services TN 811, Inc. TN Engineering Group TN Instrumentation Corporation Trestles, LLC The Trust Company TUFF Equipment Company of TN United Services, Inc. United Utilities, Inc. USA BlueBook USI Consulting Group Valley Equipment Company Vermeer Heartland - Tennessee, Inc. Veteran Management Services W & W Engineering, LLC Walter A. Wood Supply Company Wascon, Inc. Wiley Bros.-Aintree Capital

TENNESSEE UTILITY NEWS | www.taud.org

When and How to Use Piping Restraints Doug Riseden | Technical Support Manager Krausz USA

Piping restraints play an essential role in ensuring safe water and wastewater system operations. However, it’s important to evaluate criteria such as local soil conditions, materials, existing infrastructure, deflection, seismic activity, and cost to determine the most appropriate restraint to use.

Restraining techniques ensure piping stays connected and help prevent costly repairs that can shut down a water or wastewater system. Mechanical-joint piping connections such as 45s, 90s, end caps, and hydrant connections are common points of restraint as well as connections within wells, wastewater lift stations, and treatment plants.

Restraining inline piping has become so common that the practice is often a matter of standard procedure among city or project engineers. Instead of using restraints for specific applications, some engineers use restraints throughout entire systems. Adding restraints in this manner can be expensive and increase project costs significantly. It’s worth examining what criteria

should be followed for restraining pipe connections and which techniques to use within particular conditions and environments.

CRITERIA FOR RESTRAINING PIPE

Although engineers typically decide when and how to restrain pipes, utility managers can and should be part of the process. Once a piping system is completed, it’s in their hands to ensure the system works properly and to make repairs, so it’s essential to include their input. The first things to examine are the factors that may affect the chances of pipe movement and separation. Important criteria to consider include the nature of the piping system, ground movement, and other ground stresses.

The Nature of the Piping System. The first consideration is the design of the piping system itself. In a pressurized buried pipeline, such as a water main or wastewater force main, axial thrust forces act on the pipe based on changes in fluid velocity, pipe size, or pipeline direction.

This generally happens at fittings such as plugs, caps, valves, tees, bends, or reducers. Such hot spots definitely need to be restrained.

Ground Movement. Earthquakes and ground movement can cause connection failure, beam or shear breaks, and cracks along the length of a pipe. A region’s geographic phenomena can greatly determine how much the ground moves. Some regions regularly experience ground movement, whereas others are relatively stable.

With its location on the San Andreas Fault, California experiences dramatic earthquakes, causing the ground to move suddenly and with great force. It’s no surprise that a high level of restraint is used on water and sewer

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pipes in many areas along the West Coast. Although other parts of the country located on major fault lines can incur less dramatic ground movement, such movement can still stress water and wastewater pipelines.

The New Madrid fault line is particularly noteworthy, as it can affect more than 15 million people in Alabama, Arkansas, Illinois, Indiana, Kentucky, Mississippi, Missouri, and Tennessee. The Ramapo Fault runs about 70 miles through New Jersey, New York, and Pennsylvania.

Ground movement caused by this fault has stressed piping systems even without full-blown earthquakes. In addition, scientists have warned of earthquake risk from hydraulic fracturing operations.

Ground movement can also be caused by seasonal weather changes, especially during winter and spring.

The ground freezes in the winter, and ice melts in the ground during the spring; both cause major ground shifts. Ground movement is also correlated to extreme weather changes.

Other Ground Stresses. Pipe also can be affected by the ground in a variety of other ways. The amount of ledge or rock in the ground can negatively affect piping. If a high level of ledge is in the ground, even slight movements caused by traffic or weather can cause piping to break.

Conversely, swampy areas with ground that is moist and spongy moves easily and can also stress pipes. There’s also a long list of other environments that lead to pipes uncoupling, including tidal areas, bridge crossings, and pipes running under water. For these circumstances, it’s best to consult with engineers on how to evaluate the risks associated with a distribution system’s environment

TECHNIQUES FOR RESTRAINING PIPE

Several techniques are available to restrain pipes. Each method has distinct advantages and disadvantages with regard to cost, time, and labor.

Rodding. Until relatively recently, rodding was the most commonly used technique for restraining pipes. It’s effective and used in underground and aboveground installations. Thrust rods are usually all-thread rods with washers and bolts that dog-ear into connections for restraint. Some installers even use rodding for flanged connections. The main drawback of rodding is cost, as material costs are high. The time to install these rods is also a concern.

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Thrust Blocks. Thrust blocks are engineered concrete blocks placed at either end of a line of pipes or beside a joint to prevent pipes from pulling out. Whereas rodding strings pipes together so they stay connected, thrust blocks provide a solid mooring at the end or a bend in a pipeline to prevent movement. Although thrust blocks are typically made of concrete, it’s not uncommon to find makeshift versions made from steel posts, pressuretreated wood posts, or bags of ready-made concrete.

The materials used to make thrust blocks are inexpensive, but it takes time to construct the blocks, pour the concrete, and wait for it to cure. The water supply must be turned off to ensure the concrete cures properly before connecting the pipe. Although money is saved on materials, additional costs are incurred in terms of the time it takes for the job to be completed. In addition, there isn’t always enough space for thrust blocks—for example, where utility lines are in close proximity.

Another way concrete is used to restrain pipes is by pouring concrete on the connection itself. This can be effective, but repairing the connection in the future can be tricky. At minimum, a pipe must be surrounded by plastic before the concrete is poured on it. If the plastic cover isn’t applied, the entire pipe and connection will need to be cut out and replaced when repairs are required.

Mechanical Restraint Devices and Sleeves. Mechanical restraints and sleeves involve connecting a sleeve using multiple lugs. Several mechanical products like this are on the market, and it’s a great way to join pipe.

However, it’s a time-consuming process. The larger the mechanical restraint device, the more bolts there are to tighten. The technique is particularly effective for largediameter pipes that need significant reinforcement to stay connected.

The biggest drawback to mechanical restraint and sleeves is their high cost—mostly due to labor. The material cost of the lugs is also substantial. In addition, when using a product with lugs, the gripping mechanism creates stress points on the pipe. It can also take crews a long time to connect the lugs to the sleeves and ensure the lugs are tightened properly.

TENNESSEE UTILITY NEWS | www.taud.org

The HYMAX GRIP also offers continuous dynamic deflection, meaning the pipe can flex within the coupling to maintain a strong connection while preventing pipe pullout. This feature can substantially help reduce future breaks, considering ground movement is a key cause for pipes pulling out. The coupling restraint’s chain of gripping teeth applies counter-pressure that actually prevents the pipe's axial motion, thus restraining the pipe. In addition, its patented progressive hydraulically assisted gasket that self-inflates using existing water pressure – as water pressure rises in the pipe, water enters the gasket that self-inflates and allows for dynamic deflection of the pipes while maintaining a perfect seal.

TO RESTRAIN OR NOT TO RESTRAIN?

Some circumstances definitely require pipes to be restrained. These include wastewater lift stations, wells, piping in water and wastewater treatment plants, and industrial applications that involve hydrants and valves.

In all of these situations, water flow can fluctuate and involve stresses associated with daily use.

The question of whether to restrain doesn’t always have an obvious answer. Restraining pipes makes your system stronger, but if the risk is relatively small, it might not be worth restraining the pipe. Cost is always a consideration whenever making restraint decisions for your system. It’s worth trying to evaluate the areas of your system that need to be restrained and which restraint technique will be most appropriate.

Coupling Restraints. Coupling-restraint products, such as Krausz’s HYMAX GRIP family of products, are relatively new to the market. These couplings use a mechanism to grip the pipes to restrain them. The products have been shown to be effective with relatively low cost compared to the above techniques, as the restraining technology is within the coupling itself.

Offered in a wide range of diameters, coupling restraints can be used on all metal and plastic pipes in situations where utility lines either cross or run parallel to water and wastewater pipes. Such close pipe-to-pipe proximity makes it difficult—if not impossible—to install thrust blocks and rodding. As with all new techniques, restraintgrip products have faced some skepticism from installers who are more familiar with techniques such as rodding or thrust blocks.

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Thus, the question of whether to restrain piping should be considered carefully, according to the needs of each circumstance. By looking at all factors, including cost, engineers and system operators can determine the needs and benefits of each solution before deciding what kind of restraint is optimal for any given situation.

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Industry Impact

How Your Service Greatly Affects TN's Growth Vanessa Solis | Publications & Advertising Coordinator Tennessee Association of Utility Districts

In an effort to make state legislators and Congressional delegates more aware of how vital you are to Tennessee, TAUD began creating infographics (simple, visual representations of information and data using minimal text) to display and distribute at legislative rallies.

Our goal was to highlight the link between water use trends of key industries in Tennessee and in turn, how these industries benefit the state's economic status overall. By presenting statistical data as an infographic, we were able to share information in a clear, concise manner that was easier for the target audiences to retain and understand, versus pages and pages of text.

Commercial Food Industry Corporations (2012)

Over 80 globally-recognized companies based in TN, providing an estimated 51,436 jobs across the state, and whose production is dependent on the services of 26 water, wastewater, and natural gas utilities.

Automotive Industry (2013)

• 902 auto manufacturers & suppliers in TN • 106,000 jobs across the state • Auto industry represents 31% of TN's employment growth • 37,000 gallons of water used to manufacture one vehicle alone • TN is first in the nation for auto manufacturing

Healthcare Industry (2014)

• 454 healthcare facilities • 258,060 jobs across the state • 390 million gallons of water used to sustain general hospitals statewide • 24.5 million gallons produced to sustain longterm care facilities statewide

Hotel Industry (2015) Across the state of Tennessee, twenty-six (26) utilities provide clean and efficient water & wastewater services to over eighty (80) commercial food industry corporations. This is an incredible look at the world recognized brands whose production depends on Tennessee’s utilities.

Each person represents 5,000 people.

51,436 jobs

• 1,430 lodging facilities • 122,989 hotel rooms in TN • 33,132 jobs across the state • 6.5% of TN jobs are lodging-related • Average daily water use per occupied hotel room: 209 gallons • $1.2 billion tax revenue generated for state & local governments

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TENNESSEE UTILITY NEWS | www.taud.org

NO WATER?

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1,430

NO VACANCY.

Information provided by:

American Hotel & Lodging Association American Water Works Association TN Hospitality & Tourism Association TN Division of Water Supply U.S. EPA STR

25 UTILITY DISTRICT ∙ ADAMS-CEDAR HILL WATER SYSTEM ∙ ADAMSVILLE UTILITIES ∙ ALAMO WATER & SEWER DIVISION ∙ ALCOA WATER SYSTEM ∙ ALEXANDRIA WATERWORKS ∙ ALLARDT WATER WORKS ∙ ALPHA-TALBOTT UTILITY DISTRICT ∙ ANDERSON COUNTY WATER AUTHORITY ∙ AQUA GREEN UTILITY∙ AQUA UTILITIES COMPANY ∙ ARNOLD AIR FORCE BASE/ATA ∙ ARTHUR SHAWANEE UTILITY DISTRICT ∙ ASHLAND CITY WATER & SEWER ∙ ATHENS UTILITY BOARD ∙ ATOKA WATER SYSTEM ∙ ATWOOD WATER SYSTEM ∙ BAILEYTON WASTEWATER SYSTEM ∙ BEAN STATION UTILITY DISTRICT ∙ BEDFORD COUNTY UTILITY DISTRICT ∙ BELL BUCKLE WATER & WW SYSTEM ∙ BELLE MEADE COLLECTION SYSTEM ∙ BELLS UTILITIES ∙ BELVIDERE RURAL UTILITY DISTRICT ∙ BENTON WATERWORKS ∙ BERRYS CHAPEL UTILITY ∙ BETHEL SPRINGS WATER DEPARTMENT ∙ BIG CREEK UTILITY DISTRICT ∙ BIG SANDY WATERWORKS ∙ BLOOMINGDALE UTILITY DISTRICT ∙ BLOUNT COUNTY FIRE PROTECTION DISTRICT ∙ BLOUNTVILLE UTILITY DISTRICT ∙ BLUFF CITY WATERWORKS ∙ BOLIVAR WATER SYSTEM ∙ BON AQUA-LYLES UTILITY DISTRICT ∙ BONDECROFT UTILITY DISTRICT ∙ BRADFORD WATER SYSTEM ∙ BRENTWOOD WATER DEPARTMENT ∙ BRISTOL WATER SYSTEM ∙ BRISTOL-BLUFF CITY UTILITY DISTRICT ∙ BROWNLOW UTILITY DISTRICT ∙ BROWNSVILLE UTILITIES ∙ BRUCETON WATER SYSTEM ∙ BYRDSTOWN WATER DEPARTMENT ∙ CAGLE-FREEDONIA UTILITY DISTRICT ∙ CALHOUN-CHARLESTON UTILITY DISTRICT ∙ CAMDEN WATER & SEWER ∙ CANDLEWOOD LAKES POA ∙ CARDERVIEW UTILITY DISTRICT ∙ CARYVILLE-JACKSBORO UTILITY COMMISSION ∙ CASTALIAN SPRINGS-BETHPAGE UTILITY DISTRICT ∙ CEDAR GROVE UTILITY DISTRICT ∙ CELINA UTILITY SYSTEM ∙ CENTER GROVE-WINCHESTER SPRINGS UTILITY DISTRICT ∙ CENTERVILLE WATER & SEWER ∙ CHANUTE-PALL MALL UTILITY The average DISTRICT ∙ CHAPEL HILL UTILITIES ∙ CHARLOTTE WASTEWATER SYSTEM ∙ CHUCKEY UTILITY DISTRICT ∙ CITIZENS GAS UTILITY DISTRICT ∙ CLARKSBURG UTILITY DISTRICT ∙ CLARKSVILLE GAS & WATER DEPARTMENT ∙ CLAY GAS UTILITY DISTRICT ∙ CLEARFORK UTILITY DISTRICT ∙ CLIFTON GAS & WATER DEPARTMENT ∙ CLINTON UTILITIES BOARD ∙ COFFEE COUNTY. WATER & TN water WASTEWATER TREATMENT AUTHORITY ∙ COLD SPRINGS UTILITY DISTRICT ∙ COLLEGEDALE WW COLLECTION SYSTEM ∙ COLLIERVILLE PUBLIC UTILITY ∙ COLLINWOOD UTILITY DEPARTMENT ∙ COLUMBIA POWER & WATER SYSTEMS ∙ CONSOLIDATED UTILITY DISTRICT ∙ COOKEVILLE BOAT DOCK ROAD UTILITY DISTRICT ∙ COPPER BASIN UTILITY DISTRICT ∙ CORDELL HULL UTILITY system DISTRICT ∙ COUNTY WIDE UTILITY DISTRICT OF CROCKETT COUNTY ∙ COVINGTON PUBLICprocesses WORKS/UTILITIES ∙ COWAN BOARD OF PUBLIC UTILITIES ∙ CRAB ORCHARD UTILITY DISTRICT ∙ CROCKETT MILLS UTILITY DISTRICT ∙ CROCKETT PUBLIC UTILITY DISTRICT ∙ CROSS ANCHOR UTILITY DISTRICT ∙ CROSSVILLE WATER & SEWER ∙ CUMBERLAND BASIN WASTEWATER SYSTEMS ∙ CUMBERLAND CITY WATER & SEWER ∙ CUMBERLAND GAP WATER & SEWER ∙ CUMBERLAND HEIGHTS UTILITY DISTRICT ∙ CUMBERLAND UTILITY DISTRICT ∙ CUNNINGHAM UTILITY DISTRICT ∙ CUNNINGHAM, EAST MONTGOMERY WATER ∙ DANDRIDGE WATER & WASTEWATER DEPARTMENT ∙ DAYTON WATER SYSTEM ∙ DECATUR WATER SYSTEM ∙ DECHERD WATER SYSTEM ∙ DEKALB UTILITY DISTRICT ∙ DEWHITE UTILITY DISTRICT ∙ DOUBLE SPRINGS UTILITY DISTRICT ∙ DOVER WATER DEPARTMENT ∙ DOWELLTOWN-LIBERTY WATER ∙ DRESDEN WATER & SEWER ∙ DRY BRANCH POA ∙ DRY RUN UTILITY DISTRICT ∙ DUNLAP WATER SYSTEM ∙ DYER PUBLIC WORKS ∙ DYERSBURG SUBURBAN CONSOLIDATED UTILITY DISTRICT ∙ EAST FORK UTILITY DISTRICT ∙ EAST MONTGOMERY UTILITY DISTRICT ∙ EAST SEVIER COUNTY UTILITY DISTRICT ∙ EASTSIDE UTILITY DISTRICT ∙ ELBRIDGE WATER ASSOCIATION ∙ ELIZABETHTON WATER UTILITIES ∙ ELK RIVER UTILITY DISTRICT ∙ ENGLEWOOD WATER & GAS ∙ ERIN WATER SYSTEM ∙ ERWIN UTILITIES ∙ ESTILL SPRINGS WATER SYSTEM ∙ ETOWAH UTILITIES ∙ FAIRFIELD GLADE COMMUNITY CLUB ∙ FAIRVIEW UTILITY DISTRICT ∙ FALL CREEK FALLS UTILITY DISTRICT ∙ FALL RIVER ROAD UTILITY DISTRICT ∙ FARM WATER SYSTEM ∙ FAYETTEVILLE PUBLIC UTILITIES ∙ FENTRESS COUNTY UTILITY DISTRICT ∙ FIRST UTILITY DISTRICT OF CARTER COUNTY ∙ FIRST UTILITY DISTRICT OF HARDIN COUNTY ∙ FIRST UTILITY DISTRICT OF HAWKINS COUNTY ∙ FIRST UTILITY DISTRICT OF KNOX COUNTY ∙ FIRST UTILITY DISTRICT OF TIPTON COUNTY ∙ FLAT CREEK WATER CO-OP ∙ FRANKLIN WATER MANAGEMENT DEPARTMENT ∙ FRIENDSHIP WATER COMPANY ∙ FRIENDSVILLE WATER SYSTEM ∙ GALLATIN PUBLIC UTILITIES ∙ GATES WATER SYSTEM ∙ GIBSON COUNTY MUNICIPAL WATER DISTRICT ∙ GIBSON COUNTY UTILITY DISTRICT ∙ GIBSON WATER SYSTEM ∙ GLADEVILLE UTILITY DISTRICT ∙ GLEASON WATER & WASTEWATER ∙ GLEN HILLS UTILITY DISTRICT ∙ GOODLETTSVILLE WASTEWATER SYSTEM ∙ GORDONSVILLE WASTEWATER SYSTEM ∙ GRAND JUNCTION WATER SYSTEM ∙ GRAND VALLEY LAKES POA ∙ GRANDVIEW UTILITY DISTRICT ∙ GRAYSVILLE WATER SYSTEM ∙ GREENBRIER WATER SYSTEM ∙ GREENEVILLE WATER COMMISSION ∙ GREENFIELD WATER SYSTEM ∙ GRIFFITH CREEK UTILITY DISTRICT ∙ GRUNDY COUNTY SEWER SYSTEMS ∙ H. B. & T. S. UTILITY DISTRICT ∙ HALLS PUBLIC WORKS ∙ HALLSDALE-POWELL UTILITY DISTRICT ∙ HAMILTON CO. WATER & WASTEWATER AUTHORITY ∙ HAMPTON UTILITY DISTRICT ∙ HARBOR UTILITY DISTRICT ∙ HARDEMAN-FAYETTE UTILITY DISTRICT ∙ HARPETH VALLEY UTILITIES DISTRICT ∙ HARRIMAN UTILITY BOARD ∙ HARROGATE UTILITY DEPARTMENT ∙ HARTSVILLE TROUSDALE UTILITY DISTRICT ∙ HENDERSON UTILITY DEPARTMENT ∙ HENDERSONVILLE UTILITY DISTRICT ∙ HENRY WATER SYSTEM ∙ HILLSVILLE UTILITY DISTRICT ∙ HIWASSEE COLLEGE WATER SYSTEM ∙ HIXSON UTILITY DISTRICT ∙ HOHENWALD UTILITIES ∙ HOLIDAY SHORES WATER SERVICE ∙ HOLLOW ROCK WATER SYSTEM ∙ HOLSTON UTILITY DISTRICT ∙ HORNBEAK UTILITY DISTRICT ∙ HUMBOLDT UTILITIES ∙ HUMPHREYS COUNTY UTILITY DISTRICT ∙ HUNTINGDON WATER & SEWER ∙ HUNTLAND WATER SYSTEM ∙ HUNTSVILLE UTILITY BOARD ∙ HUNTSVILLE UTILITY DISTRICT ∙ INTERMONT UTILITY DISTRICT ∙ IRON CITY UTILITY DISTRICT OF LAWRENCE of water per day COUNTY ∙ JACKSON COUNTY UTILITY DISTRICT ∙ JACKSON ENERGY AUTHORITY ∙ JASPER WATERWORKS ∙ JEFFERSON COCKE COUNTY UTILITY DISTRICT ∙ JOHNSON CITY WATER & SEWER ∙ JOHNSON UNIVERSITY ∙ KENTON UTILITIES ∙ KIMBALL SEWER SYSTEM ∙ KINGSTON SPRINGS WASTEWATER SYSTEM ∙ KINGSTON WATER & SEWER ∙ KNOX CHAPMAN UTILITY DISTRICT ∙ LAFAYETTE UTILITY SYSTEM ∙ LAFOLLETTE UTILITIES ∙ LAGRANGE WATER DEPARTMENT ∙ LAGUARDO UTILITY DISTRICT ∙ LAKE COUNTY UTILITY DISTRICT ∙ LAKEVIEW UTILITY DISTRICT ∙ LAUDERDALE COUNTY WATER SYSTEM ∙ LAVERGNE UTILITIES ∙ LAWRENCEBURG UTILITY SYSTEMS ∙ LEBANON WATER SYSTEM ∙ LENOIR CITY UTILITIES BOARD ∙ LEOMA UTILITY DISTRICT ∙ LEWISBURG WATER & WASTEWATER ∙ LEXINGTON UTILITIES ∙ LINCOLN COUNTY BOARD OF PUBLIC UTILITIES ∙ LINCOLN MEMORIAL UNIVERSITY ∙ LINDEN UTILITIES ∙ LIVINGSTON UTILITIES ∙ LOBELVILLE UTILITIES ∙ LORETTO UTILITIES ∙ LOUDON UTILITIES ∙ LUTTRELL-BLAINE-CORRYTON UTILITY DISTRICT ∙ LYNCHBURG METRO UTILITY DISTRICT ∙ LYNNVILLE WATER UTILITY ∙ MADISON SUBURBAN UTILITY DISTRICT ∙ MADISONVILLE WATER SYSTEM ∙ MALLORY VALLEY UTILITY DISTRICT ∙ MANCHESTER WATER & SEWER ∙ MARSHALL COUNTY BOARD OF PUBLIC UTILITIES ∙ MARTEL UTILITY DISTRICT ∙ MARTIN UTILITIES ∙ MARYVILLE WATER & SEWER ∙ MASON WATER DEPARTMENT ∙ MAURY CITY UTILITIES ∙ MAURY COUNTY BOARD OF PUBLIC UTILITIES ∙ MAYNARDVILLE UTILITY DISTRICT ∙ MCEWEN WATER SYSTEM ∙ MCLEMORESVILLE WATER SYSTEM ∙ MCMINNVILLE UTILITIES ∙ MEMPHIS LIGHT GAS WATER DIVISION ∙ METRO WATER SERVICES ∙ MICHIE WATER SYSTEM ∙ MIDDLE TN NATURAL GAS UTILITY DISTRICT ∙ MIDDLETON WATER SYSTEM ∙ MID-HAWKINS COUNTY UTILITY DISTRICT ∙ MILAN DEPARTMENT OF PUBLIC UTILITIES ∙ MILCROFTON UTILITY DISTRICT ∙ MINOR HILL UTILITY DISTRICT ∙ MONTEAGLE RURAL UTILITY DISTRICT ∙ MONTEREY WATER & WASTEWATER ∙ MOORESBURG UTILITY DISTRICT ∙ MOSCOW WATER DEPARTMENT ∙ MOSHEIM WATER & SEWER DEPARTMENT ∙ MOUNTAIN CITY WATER SYSTEM ∙ MT. CARMEL WASTEWATER ∙ MT. JULIET PUBLIC WORKS DEPARTMENT ∙ MT. PLEASANT WATER/WW/GAS ∙ MUNFORD UTILITIES ∙ MURFREESBORO WATER & SEWER ∙ NEW CANTON UTILITY DISTRICT ∙ NEW JOHNSONVILLE WATER ∙ NEW MARKET UTILITY DISTRICT ∙ NEWBERN WATER & SEWER ∙ NOLENSVILLE/COLLEGE GROVE UTILITY DISTRICT ∙ NORRIS WATER COMMISSION ∙ NORTH OVERTON UTILITY DISTRICT ∙ NORTH STEWART UTILITY DISTRICT ∙ NORTH UTILITY DISTRICT OF DECATUR & BENTON COUNTY ∙ NORTH UTILITY DISTRICT OF RHEA COUNTY ∙ NORTH WEST UTILITY DISTRICT ∙ NORTHEAST HENRY COUNTY UTILITY DISTRICT ∙ NORTHEAST KNOX UTILITY DISTRICT ∙ NORTHEAST LAWRENCE UTILITY DISTRICT ∙ NORTHWEST CLAY COUNTY UTILITY DISTRICT ∙ NORTHWEST DYERSBURG UTILITY DISTRICT ∙ NORTHWEST HENRY UTILITY DISTRICT ∙ O’CONNOR UTILITY DISTRICT ∙ OAK RIDGE UTILITY DISTRICT ∙ OAK RIDGE WATER SYSTEM ∙ OAKLAND WATER SYSTEM ∙ OBION UTILITIES ∙ OCOEE UTILITY DISTRICT ∙ OLD GAINESBORO ROAD UTILITY DISTRICT ∙ OLD KNOXVILLE HIGHWAY UTILITY DISTRICT ∙ OLIVER SPRINGS WATER DEPARTMENT ∙ ONEIDA WATER & WASTEWATER DEPARTMENT ∙ PARIS BOARD OF PUBLIC UTILITIES ∙ PARIS HENRY COUNTY UTILITY DISTRICT ∙ PARSONS UTILITY SYSTEM ∙ PEGRAM WASTEWATER SYSTEM ∙ PERRYVILLE UTILITY DISTRICT ∙ PERSIA UTILITY DISTRICT ∙ PETERS HOLLOW WATER SYSTEM ∙ PETERSBURG WATER SYSTEM ∙ PIGEON FORGE PUBLIC WORKS ∙ PIPERTON WATER SYSTEM ∙ PLATEAU UTILITY DISTRICT ∙ PLEASANT VIEW UTILITY DISTRICT ∙ POPLAR GROVE UTILITY DISTRICT ∙ PORTLAND UTILITY SYSTEM ∙ POWELL VALLEY UTILITY DISTRICT ∙ POWELL-CLINCH UTILITY DISTRICT ∙ PULASKI WATER & SEWER DEPARTMENT ∙ PURYEAR WATER SYSTEM ∙ QUEBECK-WALLING UTILITY DISTRICT ∙ RAMER WATER DEPARTMENT ∙ RED BOILING SPRINGS WATER ∙ REELFOOT LAKE UTIL/PLAN DISTRICT ∙ REELFOOT UTILITY DISTRICT OF LAKE COUNTY ∙ RICEVILLE UTILITY DISTRICT ∙ RIDGELY WATERWORKS ∙ RIPLEY UTILITY SYSTEM ∙ RIVER ROAD UTILITY DISTRICT ∙ ROAN MOUNTAIN UTILITY DISTRICTLandscaping ∙ ROANE CENTRAL UTILITY DISTRICT ∙ ROANE COUNTY WASTEWATER ∙ ROCKWOOD WATER, WASTEWATER, & GAS ∙ ROCKY TOP WATER & SEWER DEPARTMENT ∙ ROSSVILLE WATER SYSTEM ∙ RUSSELLVILLE-WHITESBURG UTILITY DISTRICT ∙ RUTHERFORD WATER DEPARTMENT ∙ RUTLEDGE WATERWORKS DEPARTMENT ∙ SALTILLO PUBLIC UTILITY DISTRICT ∙ SAMBURG UTILITY DISTRICT ∙ SARDIS WATER SYSTEM ∙ SAVANNAH UTILITY DEPARTMENT ∙ SAVANNAH VALLEY UTILITY DISTRICT ∙ SCOTTS HILL WATER SYSTEM ∙ SECOND SOUTH CHEATHAM UTILITY DISTRICT ∙ SELMER UTILITY DIVISION ∙ SEVIER COUNTY UTILITY DISTRICT ∙ SEVIER COUNTY WATER DEPARTMENT ∙ SEVIERVILLE WATER SYSTEMS ∙ SEWANEE UTILITY DISTRICT ∙ SHADY GROVE UTILITY DISTRICT ∙ SHARON WATER WORKS ∙ SIAM UTILITY DISTRICT ∙ SIGNAL MOUNTAIN WATER & SEWER ∙ SMITH UTILITY DISTRICT ∙ SMYRNA WATER SYSTEM ∙ SNEEDVILLE UTILITY DISTRICT ∙ SOMERVILLE WATER & GAS ∙ SOUTH BLOUNT COUNTY UTILITY DISTRICT ∙ SOUTH BRISTOL-WEAVER UTILITY DISTRICT ∙ SOUTH CUMBERLAND UTILITY DISTRICT ∙ SOUTH ELIZABETHTON UTILITY DISTRICT ∙ SOUTH FULTON WATER & SEWER ∙ SOUTH GILES UTILITY DISTRICT ∙ SOUTH PARIS COOP WATER SYSTEM ∙ SOUTH PITTSBURG WATER AND GAS ∙ SOUTH SIDE Miscellaneous UTILITY DISTRICT ∙ SPARTA WATER SYSTEM ∙ SPENCER UTILITY DEPARTMENT ∙ SPRING CITY WATER & SEWER ∙ SPRING HILL WATER WORKS ∙ SPRINGCREEK UTILITY DISTRICT ∙ SPRINGVILLE UTILITY DISTRICT ∙ ST. JOSEPH WATER WORKS ∙ STANTON WATER SYSTEM ∙ SUMMERTOWN UTILITY DISTRICT ∙ SURGOINSVILLE UTILITY DISTRICT ∙ SWEETWATER UTILITIES BOARD ∙ SYLVIA-TN CITY-POND UTILITY DISTRICT ∙ TANSI SEWER UTILITY DISTRICT OF CUMBERLAND COUNTY ∙ TARPLEY SHOP UTILITY DISTRICT ∙ TELLICO AREA SERVICES SYSTEM ∙ TELLICO PLAINS WATER & SEWER ∙ TELLICO VILLAGE PROPERTY OWNERS ∙ TENNESSEE AMERICAN WATER COMPANY ∙ TENNESSEE RIDGE WATER & SEWER ∙ TENNESSEE WATER SERVICE ∙ THOMPSONS STATION WASTEWATER SYSTEM ∙ TIPTONVILLE WATER & SEWER ∙ TOONE WATER SYSTEM ∙ TRACY CITY PUBLIC UTILITY ∙ TRENTON LIGHT & WATER ∙ TREZEVANT WATER & SEWER ∙ TRIMBLE WATER SYSTEM ∙ TROY WATER SYSTEM ∙ TUCKALEECHEE UTILITY DISTRICT ∙ TULLAHOMA UTILITIES BOARD ∙ UNICOI COUNTY GAS UTILITY DISTRICT ∙ UNION CITY WATER & WASTEWATER ∙ UNION FORK-BAKEWELL UTILITY DISTRICT ∙ UPPER CUMBERLAND GAS UTILITY DISTRICT ∙ VANLEER WATER WORKS ∙ WALDENS RIDGE UTILITY DISTRICT ∙ WARREN COUNTY UTILITY DISTRICT ∙ WARTBURG WASTEWATER PLANT ∙ WARTRACE WATERWORKS & SEWERAGE ∙ WATAUGA RIVER REGIONAL WATER AUTHORITY ∙ WATER AUTHORITY OF DICKSON COUNTY of all jobs in TN are ∙ WATERTOWN WATER & SEWER ∙ WATTS BAR UTILITY DISTRICT ∙ WAVERLY WATER SYSTEM ∙ WAYNESBORO UTILITIES ∙ WEBB CREEK UTILITY DISTRICT ∙ WEST CUMBERLAND UTILITY DISTRICT ∙ WEST KNOX UTILITY DISTRICT ∙ WEST OVERTON UTILITY DISTRICT ∙ WEST STEWART UTILITY DISTRICT ∙ WEST TN PUBLIC UTILITY DISTRICT ∙ WEST WARREN-VIOLA UTILITY DISTRICT lodging industry related ∙ WEST WILSON UTILITY DISTRICTS ∙ WESTMORELAND WATER SYSTEM ∙ WHITE HOUSE PUBLIC UTILITIES ∙ WHITE HOUSE UTILITY DISTRICT ∙ WHITE PINE WATER & SEWER ∙ WHITEVILLE WATER & WASTEWATER ∙ WILSON COUNTY WATER AUTHORITY ∙ WINCHESTER UTILITIES ∙ WITT UTILITY DISTRICT ∙ WOODBURY WATER & SEWER ∙ WOODLAWN UTILITY DISTRICT

2

million gallons

PROPERTIES IN TENNESSEE

Total Rooms 122 , 989 Total

Jobs

33

,

132

Restrooms

30% 16%

6.5%

4,016

Heat/Air

12%

Licensed operators providing clean, safe & efficient services to hotel & lodging properties in Tennessee.

1st Quarter | Volume 30

T

R ax

Laundry

16%

evenue Generat

$1.2 Billion

ed

Water Usage

for state & local governments

Kitchen

14%

12%

209 GALLONS

Average daily water usage per occupied hotel room

469

Water, wastewater & natural gas utilities throughout the state

35

2015 Region Meeting Recap Larry Lewis | Source Water Protection Technician Tennessee Association of Utility Districts

One of the goals of TAUD’s Region Program has been to provide opportunities for our members, both utility and associate alike, to meet on a regular basis and share information about the products and services that are available.

Quarterly Region Meetings also provide frequent updates on legislative issues, funding opportunities and changes in the rules and regulations of our industry.

TAUD continues to see our membership remain involved in our Region Program through the growing attendance and participation each year since the program's inception. In 2015, over 2,250 people attended TAUD's Region Meetings, with the average attendance of over 54 people at each meeting. Regions 1, 6, 8 and 10 each had over 200 people attend their meetings and Region 2 had over 300 people attend their meetings. We greatly appreciate the work of all of our region leaders for their time and efforts in supporting this program. TAUD welcomed several new region leaders this year: Jeremy Jones as Co-Region 1 Leader, Malcolm “Buster” Harmon as Region 4 Leader, Lisa Porter as Region 7 Leader and Allen Joslyn as Co-Region 11 Leader.

The dates for the Best Tasting Water Contests that will be held at our region meetings have been established for 2016. This contest helps to draw attention to the great work our utilities do each day in providing safe, potable water for their customers. The 11 regional contest winners 36

2016 BEST TASTING WATER CONTEST CALENDAR Region 1 April 21 Region 2 March 2 Region 3 March 3 Region 4 February 17 Region 5 May 12 Region 6 April 27 Region 7 April 6 Region 8 April 14 Region 9 March 17 Region 10 February 24 Region 11 May 10 will participate in a statewide contest that will be held during the TAUD Business Conference in Gatlinburg. The winner of this contest will then go on to represent Tennessee in Washington, DC at the nationwide contest sponsored by NRWA as part of their Rural Water Rally.

We look forward to a great 2016 and we hope that your schedule will allow you to be a part of our region program.

TENNESSEE UTILITY NEWS | www.taud.org

1st Quarter | Volume 30

37

REGION MEETING NEWS >>> Region meetings are held quarterly throughout the year. These meetings provide a unique opportunity to network with people in the utility industry. Speakers discuss topics that are current, informative and beneficial to utilities and related industries. Some recent topics include: updates on training, industry rules, reporting and regulation, insurance provisions, workplace safety, and what’s upcoming in new and innovative smart technology. TAUD encourages you to be ‘in-theknow’ and get involved in your region.

For more information on how you can become involved with TAUD ‘s Region Meetings, please contact: Larry Lewis (731)234-0380 | larrylewis@taud.org Region 1 Meeting Fred Hicks & Jeremy Jones, Region Leaders October 21, 2015

Thank You to our Door Prize Contributors: ADC, Littlejohn Engineering , HD Supply, JR Wauford, Southeastern Tank, Mueller, Aulick Chemical, Scientific Sales, Walter A. Wood, CTI, Hayes Pipe & Supply, BAR Environmental, Raymond James, Gresham Smith, BWSC and Rye Engineering Next Meeting: March 2, 2016 (Best Tasting Water Contest)

Meeting Location: Farmhouse Gallery & Gardens in Unicoi Attendance: 52 Speakers/Presenters: Ben Simerl of McGill Associates, Jeremy Jones discussed the TAUD Tournament Trail, Louis Trivette and Mary Short of USDA RD, Ken Rea of First Tennessee Development District and Steve Roberts and Larry Lewis of TAUD. Thank You to our Meeting Sponsors:McGill Associates Thank You to our Door Prize Contributors: ADC, Southeastern Tank, McGill Associates, JR Wauford, Aulick Chemical, Walter A. Wood and Rye Engineering Next Meeting: April 21, 2016 (Best Tasting Water Contest) Region 2 Meeting Wayne Hastings and Mark McKinney , Region Leaders December 9, 2015 Meeting Location: BassPro Shop in Kodak Attendance: 94 Speakers/Presenters: Joe Schmits of BAR Environmental, Troy and Andrew Reed of CTR Coatings, Steve Phillips of Master Concrete Services, Ted Fellman and Steven McCoy of Raymond James, Mike Wetherington of ADC, TAUD Board President David Callahan, John West of the Knoxville EFO, Allen Hawk of USDA RD and Bob Freudenthal, Mark Butler, Steve Roberts, Kirk Smith and Larry Lewis of TAUD. Thank You to our Meeting Sponsors: ADC, BAR Environmental, CTR Coatings, Master Concrete and Raymond James 38

Region 3 Meeting Jimmy Langley, Region Leader December 10, 2015 Meeting Location: Lafollette Recreation Center in Lafollette Attendance: 53 Speakers/Presenters: Bryan Gipson of Lafollette Utilities, TAUD Board President David Callahan, Erich Webber of the Knoxville EFO and Bob Freudenthal, Steve Roberts, Mark Butler and Kirk Smith of TAUD. Thank You to our Meeting Sponsor: W & W Engineering Thank You to our Door Prize Contributors: ADC, Southeastern Tank, Aulick Chemicals, Cross Connection Services, Scientific Sales, Cannon & Cannon Engineers, Hayes Pipe & Supply, Walter A. Wood, Rye Engineering, W & W Engineering, J.R. Wauford, Mueller, Dycho and the TAUD Tournament Trail.

Next Meeting: March 3, 2016 (Best Tasting Water Contest) TENNESSEE UTILITY NEWS | www.taud.org

TAUD REGION LEADERS REGION 1: Fred Hicks

Jeremy Jones REGION 2: Wayne Hastings

Mark McKinney REGION 3: Jimmy Langley REGION 4: Buster Harmon REGION 5: Tom Faulk REGION 6: Cathy Dradt REGION 7: Lisa Porter REGION 8: JD Dethloff REGION 9: Scott Miller REGION 10: Tim Lawson

Allen Joslyn REGION 11: Chandrika Winston

Bloomingdale Utility District First Utility District of Hawkins County West Knox Utility District First Utility District of Knox County Luttrell-Blaine-Corryton Utility District Byrdstown Water Department West Wilson Utility District South Giles Utility District Lawrenceburg Utility Systems Bradford Utility System Water Authority of Dickson County Ocoee Utility District Big Creek Utility District Memphis Light, Gas & Water

Region 4 Meeting Buster Harmon, Region Leader November 19, 2015 Meeting Location: Nickâ&#x20AC;&#x2122;s Restaurant in Cookeville Attendance: 35 Speakers/Presenters: Rick Collins of Stone Pump and Trench, Seth Rye of Rye Engineering, personnel from the Cookeville EFO, Michelle Price of the Development District and Bob Freudenthal, Mark Butler and Kirk Smith of TAUD.

Region 5 Meeting Tom Faulk, Region Leader November 12, 2015

Meeting Location: Southern Sales in Nashville Attendance: 48 Speakers/Presenters: Kathy Ketchum and Brock Shepard of Crane Pumps and Systems, TAUD Board President David Callahan, Steven McCoy of Raymond James, Barry Burgess and Matt Keiter of USDA RD and Bob Freudenthal and Kirk Smith of TAUD. Thank You to our Meeting Sponsor: Southern Sales Thank You to our Door Prize Contributors: ADC, Southern Sales, Crane Pumps and Systems, HD Supply, Hayes Pipe, TAUD Tournament Trail and Rye Engineering Next Meeting: May 12, 2016 (Best Tasting Water Contest)

Thank You to our Meeting Sponsors: Stone Pump and Trench and Rye Engineering Thank You to our Door Prize Contributors: ADC, JR Wauford, Southeastern Tank, Walter A. Wood, Dycho, Mueller, TAUD Tournament Trail and Rye Engineering Next Meeting: February 17, 2016 (Best Tasting Water Contest)

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Region 6 Meeting Cathy Dradt, Region Leader October 28, 2015 Meeting Location: Consolidated Utility District of Rutherford County in Murfreesboro Attendance: 67 Speakers/Presenters: Mark Lee and Randy Harrell of Consolidated Utility District, Andy Herndon of Bermad Valve, TAUD Board President David Callahan, John Fryer of TN811, Barry Burgess of USDA RD and Kevin Gilliam, Dewayne Culpepper, Kirk Smith, Brent Ogles and Larry Lewis of TAUD. Thank You to our Meeting Sponsors: Goodwyn, Mills & Cawood and CI Thornburg

Region 8 Meeting JD Dethloff, Region Leader December 15, 2015 Meeting Location: Pinecrest Golf Club in Dyer Attendance: 46 Speakers/Presenters: Mike Wetherington of ADC. Matthew Rye of Rye Engineering, TAUD Board President David Callahan, Ted Fellman of Raymond James, and Bob Freudenthal, Mark Butler, Tony Wyatt, Dewayne Culpepper, Kirk Smith and Larry Lewis of TAUD. Tim Rogers spoke on behalf of Jay's Warriors. Brenda Horner and Joel Howard of USDA RD presented a proclamation to the Northwest Dyersburg Utility District.

Thank You to our Meeting Sponsors: ADC and Rye Engineering

Thank You to our Door Prize Contributors: ADC, Wascon, TAUD Tournament Trail, JR Wauford, Walter A. Wood, TN811 and Rye Engineering

Thank You to our Door Prize Contributors: ADC, TAUD Tournament Trail and JR Wauford

Next Meeting: April 27, 2016 (Best Tasting Water Contest)

Next Meeting: April 14, 2016 (Best Tasting Water Contest)

Region 7 Meeting Lisa Porter, Region Leader October 8, 2015

Region 9 Meeting Scott Miller, Region Leader

Meeting Location: David Crockett State Park Restaurant in Lawrenceburg

Region 9 did not meet in the fourth quarter.

Next Meeting: March 17, 2016 (Best Tasting Water Contest)

Attendance: 27 Speakers/Presenters: Joe Schmits of BAR Environmental, Bill Griggs of Griggs & Maloney, TAUD Board President David Callahan, Jason Fryer of TN811, Will Pride of the Columbia EFO and Bob Freudenthal, Mark Butler, Dewayne Culpepper and Kirk Smith of TAUD.

Region 10 Meeting Tim Lawson & Allen Joslyn, Region Leaders October 29, 2015

Thank You to our Meeting Sponsors: BAR Environmental and Griggs and Maloney Thank You to our Door Prize Contributors: ADC, John Bouchard & Sons, Lawrenceburg Utility Systems, JR Wauford, BAR Environmental, Griggs & Maloney, TN811 and Rye Engineering Next Meeting: April 6, 2016 (Best Tasting Water Contest)

Meeting Location: Rhea Co. Welcome Center in Dayton Attendance: 73 Speakers/Presenters: JR Wauford President Greg Davenport, Steven McCoy of Raymond James, TAUD Board President David Callahan, Dennis Tumlin of the Rhea County Economic and Development Commission, Jason

40

TENNESSEE UTILITY NEWS | www.taud.org

Fryer of TN811, Gary Burris of the Chattanooga EFO, Anna West of USDA RD and Bob Freudenthal and Kirk Smith of TAUD. Thank You to our Meeting Sponsor: JR Wauford Thank You to our Door Prize Contributors: ADC, TAUD Tournament Trail, Chaprock Productions, JR Wauford, HD Supply, Southeastern Tank, Microbac, Gresham Smith & Partners, Walter A. Wood, TN811, Hayes Pipe, George Paris Company and Rye Engineering

Thank You to our Meeting Sponsor: BAR Environmental Thank You to our Door Prize Contributors: ADC, TAUD Tournament Trail, ServLine, Rye Engineering and JR Wauford Next Meeting: May 11, 2016 (Best Tasting Water Contest)

Next Meeting: February 24, 2016 (Best Tasting Water Contest) Region 11 Meeting Chandrika Winston, Region Leader November 11, 2015 Meeting Location: JEA Training Center in Jackson Attendance: 35 Speakers/Presenters: Mark Machacek of Tonka Water, Josh Spradlin of BAR Environmental, Steven McCoy of Raymond James, Darryl Green of the Certification Board and Bob Freudenthal, Tony Wyatt, Dewayne Culpepper, Kirk Smith and Larry Lewis of TAUD.

1st Quarter | Volume 30

41

2016 Utility Technology Conference March 9-11, 2016

|

12 hours of Operator & PDH credits available

|

Gatlinburg, TN

Session Topics Water Treatment:

Liquid Lime UltraFiltration Membrane Treatment Low Pressure Membrane Technology TDEC Survey of Pharmaceuticals in Source Water Evaluating Alternatives for On-Site Disinfectant Generation GIS Centric Asset Management System for Water & Sewer Utilities

Conference Schedule Twelve (12) Hours of PDH & Operator CE Credit Available!

Wednesday, March 9

11:00am - 1:00pm

1:00pm - 4:45pm

Registration Sessions

Thursday, March 10

7:00am - 8:30am

8:30am - 12:00pm 12:00pm - 1:00pm

1:00pm - 4:45pm

Breakfast Sessions Lunch Sessions

Friday, March 11

7:00am - 8:30am 8:30am - 12:00pm

Buffet Breakfast Sessions

Hotel Information Reservation Deadline: February 19 Park Vista Hotel

705 Cherokee Orchard Rd. Gatlinburg, TN 37738 (865) 436-9211 Room Rate: $100 S/D We strongly encourage attendees to make reservations as soon as possible. Room availability at the Park Vista cannot be guaranteed after the reservation deadline has passed.

42

Distribution:

Fixed Base Meter Reading Technologies Rapid Return to Service Water Tank Coating Managing Water Quality in Distribution Tanks Collection of Flow, Pressure, Tank Level and/or Chlorine Level at Remote Sites Non-Revenue Water Meters & Flow Monitoring for NonRevenue Water Reduction Using SCADA, GIS, District Metering Areas & AWWA Audits to Achieve 15% Water Loss Looking for the Magic Bullet in Leak Detection: A Review in the Latest Leak Detection Technology

Wastewater Treatment:

Wastewater Reuse Disinfection with Peracetic Acid Waste Disposal Through Gasification Screw Centrifugal Pumps at the Sinking Creek WWTP GIS Centric Asset Management System for Water & Sewer Utilities Continuous Monitoring & Control of the Biological Nutrient Removal Process

Collection:

I&I Cycle Wastewater Reuse Private Lateral Options Asset Management For Small Utility Systems A Reintroduction to Cured-in-Place Piping (CIPP) How We Reduced Sanitary Sewer Overflows & Plant By-passes

All Licenses:

Finish What You Started Operator Certification Update Clean Tennessee Energy Grant LiDar & New Survey Technologies CNG! Itâ&#x20AC;&#x2122;s Not Just for the Gas Company Generating Electricity & Selling it to the Electric Department

Please Note:

Some presentations have been approved for CE credit toward multiple or all licenses & will be held as combined sessions for their respective certifications. Conference session topics are subject to change.

TENNESSEE UTILITY NEWS | www.taud.org

REGISTRATION FORM Please make copies of this form for more than 4 registrants.

please print

Utility Technology Conference | March 9 - 11, 2016 Park Vista Hotel by DoubleTree - Gatlinburg, TN You may also register online at www.taud.org REGISTRANT 1: _________________________________________________________________ REGISTRANT 2: _________________________________________________________________ REGISTRANT 3: _________________________________________________________________ REGISTRANT 4: _________________________________________________________________ UTILITY/COMPANY: ______________________________________________________________ BUSINESS ADDRESS: _____________________________________________________________ CITY: ______________________________________ PHONE: (____) _____ - _________

REGISTRATION FEES:

By February 26, 2016

STATE: ________

ZIP: ___________

E-MAIL: _______________________________________

Number of Registrants

TAUD Member $325 X_____ TAUD Non-Member $500 X_____ One day only $170 X_____

After February 26, 2016

Number of Registrants TAUD Member $375 X_____ TAUD Non-Member $605 X_____ One day only $170 X_____

Total Amount Due: $________ Please make checks payable to TAUD. If preferred, you may also pay by credit card.

Only provide your credit card information on forms that are to be direct mailed or faxed.

We cannot accept credit card information via e-mail, including attachments.

CREDIT CARD NUMBER: __________________________ EXP. DATE: _________ AMOUNT: ____________ CARD HOLDER NAME: __________________________ SIGNATURE: _____________________________ BILLING ADDRESS: ______________________________________________ ZIP: ________________ EMAIL FOR RECEIPT: _______________________________________________________________ Send completed forms & payment to: TAUD P.O. Box 8041 Murfreesboro, TN 37133-8041 Fax: (615) 898-8283 | Questions? (615) 896-9022 TAUD Refund Policy: All cancellations must be received in writing. A full refund will be issued (less a $50 processing fee) if cancellation is received at least 15 working days prior to the

conference. Cancellations received between 5 & 14 business days prior to the conference are eligible to receive a half refund. No refunds will be issued if cancellation notice is received less than 5 business days prior to the conference. Substitutes are always welcome.

1st Quarter | Volume 30

43

UPCOMING CLASSES >>> Classes listed occur while this issue is current. For more information or to register for any of these classes, visit www.taud.org.

CHATTANOOGA

TN American Water Building | 1490 Riverside Dr. 3/1 Cross Connection Renewal 3/2** Cross Connection Basic 3/16 Backflow Troubleshooting & Advanced Testing

6 hrs. Any Cert.

12 hrs. Any Cert.

6 hrs. Any Cert.

COOKEVILLE

Cookeville Water Quality Control | 1860 S Jefferson Ave. 3/17 Safe Drinking Water Act Update

Questions? Call us!

(615) 900-1000

Get complete information & register for any of these courses online at www.taud.org. Choose “Training”, then “List All” or select a specific category: Water Treatment / Distribution Wastewater / Collection Certification Prep Conferences Backflow Training Safety Natural Gas Commissioner Training FEES VARY DEPENDING ON CLASS Members $85-$360 Non- Members $90-$720

6 hrs. WT/DS

GATLINBURG

Park Vista Hotel | 705 Cherokee Orchard Rd. 3/9** TAUD Utility Technology Conference

12 hrs. Any Cert.

GRAY

Johnson City Fire Hall | 106 Gray Commons Cir.

2/29*****Fundamentals of Water Distribution

6 hrs. DS

JACKSON

JEA Training Facility | 320 Hwy 45 By-Pass

2/9 Cross Connection Renewal 6 hrs. Any Cert.

2/10** Cross Connection Basic 12 hrs. Any Cert.

2/17 Safe Drinking Water Act Update 6 hrs. WT/DS 2/17 Wastewater & Water NPDES Lab Quality Control 6 hrs. WW/WT 2/18 Collection Systems Issues & Updates 6 hrs. CS 3/21*****Fundamentals of Water Distribution 6 hrs. DS 3/21*****Fundamentals of Water Treatment 6 hrs. WT 4/19 CPR/AED/Basic First Aid 6 hrs. Any Cert.

4/20 Hydrant Setting, Maintenance & Troubleshooting 3 hrs. DS 4/20 Meter Setting, Maintenance & Troubleshooting 3 hrs. DS

KINGSPORT 2-day class (*) 3-day class (**) 4-day class (***) 5-day class (****)

44

Kingsport Center for Higher Education | 330 W Market St. 3/3 Safe Drinking Water Act Update

6 hrs. WT/DS

TENNESSEE UTILITY NEWS | www.taud.org

KINGSPORT

Civic Auditorium | 1550 Fort Henry Dr. 3/3 Safe Drinking Water Act Update

3/21 Cross Connection Renewal 3/22** Cross Connection Basic

6 hrs. WT/DS 6 hrs. Any Cert.

12 hrs. Any Cert.

KINGSPORT

Kingsport Water Treatment Plant | 2436 Sherwood Rd.

4/5** Granular Media Filter Operations & Optimization 4/6* Evaluation Granular Media Filter Performance

12 hrs. WT 12 hrs. WT

KNOXVILLE

West Knox Utility District | 2328 Lovell Rd. 2/16** Practical Math for Distribution Operators

5/2*** Collection Cram Session

6 hrs. DS 6 hrs. CS

KNOXVILLE

Larry Fleming KUB Facility | 835 E. Jackson St.

2/23 2/24 3/16 3/17

CPR/AED/Basic First Aid Intro to GPS Data Collection Wastewater & Water NPDES Lab Quality Control Collection Systems Issues & Updates

6 hrs.

6 hrs.

6 hrs.

6 hrs.

Any Cert.

CS/DS WW/WT CS

KNOXVILLE

Hallsdale-Powell Utility District | 3745 Cunningham Rd.

4/5 Cross Connection Renewal 4/6** Cross Connection Basic 5/11 Water Loss: Assessment & Solutions

6 hrs. Any Cert.

12 hrs. Any Cert.

6 hrs. WT/DS

Field’s Engineering Consultant Services, LLC Julie Jordan, Marketing Manager Mobile 787-4289 // Main Office 931-456-6071 juliejordan@fieldengineering.net // www.fieldengineering.net

Liberty Pumps™ Omnivore Pump, “It devours everything it FECS is a proud distributor of Liberty Pumps. Liberty Pumps is the leading U.S. manufacturer of pumping products for ground water and waste water removal in Residential and Commercial applications. Liberty Pumps offers a wide range of pump styles including: sump pumps, sewage pumps, effluent pumps, drain pumps, grinder pumps, & complete pre-assembled systems to meet your job requirements.

If your Pump Stops working in the 3 years ,we replace it with a new one!

Warranty starts over the day of replacement. Who else can say that ?

Continued on next page.

1st Quarter | Volume 30

45

UPCOMING CLASSES >>> KNOXVILLE

Knoxville Utilities Board | 4505 Middlebrook Pk.

5/2*** Distribution Cram Session 5/2*** Water Treatment Cram Session 5/2*** Wastewater Cram Session

6 hrs. DS 6 hrs. WT 12 hrs. WW

Collaboration that builds communities Offering comprehensive water, wastewater, and electrical engineering services

LAWRENCEBURG

Lawrenceburg Utility Systems | 1607 N Locust Ave.

2/23 Safe Drinking Water Act Update 6 hrs. WT/DS 4/12 Bacteriological Sampling 6 hrs.

WT/DS 4/13* Bacteriological Monitoring & Reporting 12 hrs. WT/DS

LEBANON

James E. Ward Agricultural Center | 945 E Baddour Pkwy.

5/19

TAUD Operator Expo

6 hrs. Any Cert.

MURFREESBORO

TAUD Training Station | 840 Commercial Ct.

2/8***** Fundamentals of Water Distribution 2/9** Practical Math for Wastewater Operators 2/18 Water Quality After the Meter & Customer Complaints 2/22****Fundamentals of Collection Systems 2/29****Fundamentals of Wastewater Systems 3/15 CPR/AED/Basic First Aid 3/16 Water Loss: Assessment & Solutions 3/30* Confined Space Advanced (MOST) 4/19 Cross Connection Renewal 4/20** Cross Connection Basic 5/2*** Water Treatment Cram Session 5/2*** Wastewater Cram Session 5/2*** Collection Cram Session

6 hrs. DS 12 hrs. WW 6 hrs. WT/DS 6 hrs. CS 12 hrs. WW 6 hrs. Any Cert.

6 hrs. WT/DS 12 hrs. Any Cert.

6 hrs. Any Cert.

12 hrs. Any Cert.

6 hrs. WT 12 hrs. WW 6 hrs. CS

5/2*** Distribution Cram Session

6 hrs. DS

SPARTA

Sparta Water System | 545 E Bockman Way

3/29

46

Cross Connection Renewal

Cumberland Machine Co. 1008-C Whites CreekNorth Pike, Nashville, TN 37208 37207 1305 Fourth Avenue Nashville, TN Office (615)454-4661 | Fax (615) 255-7373 Fax (615)(615)953-3781 255-9585

Pump Services Division

Field Service Repair For Pumps & Pump Stations New Pump Sales Vertical Pump Repair Field Welding Service Field Mechanical Service Gearbox Repair

Machine Shop Division

MURFREESBORO

Consolidated Utility District | 709 New Salem Hwy.

Knoxville 865.540.0801 // mcgillengineers.com

6 hrs. Any Cert.

Full Service Machine Shop Conventional And CNC Machining Large Diameter Turning And Milling Fabrication & Welding Services Onsite Mechanical Services Design And Engineering Services www.cumberlandmachine.com email: cballentine@cumberlandmachine.com

TENNESSEE UTILITY NEWS | www.taud.org

2016 Cram Session Registration Form

Please Print Legibly

Registration is also available online with secure payment option, OR you may also choose to pay later. Visit www.taud.org Questions or Concerns call the Training Station office at (615) 900-1000

Send form with payment to:

TAUD P.O. Box 8041 Murfreesboro, Tennessee 37133-8041 Or fax form to: (615) 898-8283

REGISTRATION FOR CRAMS DOES NOT REGISTER YOU FOR THE EXAM! Please check one:

Spring Cram Session May 2 - May 5

Fall Cram Session Oct 31 - Nov 3

Registrant Name: ________________________________________________ copy as many forms needed, per registrant Utility Name: ___________________________________________________ (Study Guide on CD will be mailed to the address provided) Address: _______________________________________________________ City: _____________________________State: ______ Zip: _____________ Telephone:(_____) _______ - __________ E-mail: ____________________________ Please circle your desired CRAM location: Knoxville Murfreesboro Circle which exam you plan to take (choose one): Water Treatment 1 2 3 4 Distribution 1 2 Wastewater Treatment 1 2 3 4 Collection 1 2 First day, class begins at 1pm. Following days, class begins at 8:30 AM. Electronic Versions of Study Guide are included in registration fee.

Determine your fees & how to receive your study guide: (Cram Session fees are per person) TAUD Member $265 Study Guide: __E-mail to address below OR __Mail CD Student E-mail:___________________________ TAUD Non-Member $530 Study Guide: __E-mail to address below OR __Mail CD Student E-mail:___________________________ Note: Study guides on CD will be mailed up to 10 days prior to class. Printed copies will be provided in class (for an additional cost) to persons registering after this time, or the study guide can be e-mailed to you. Non-TAUD Members must pay in full before study guide materials will be mailed. Additional study materials may be purchased and will be mailed to address provided.

Paper Copies of Study Guides

__ $75 members __$150 non-members Total Registration Fee: $__________

Credit Card Payment Option. Only submit credit card information by mail or by fax.

We cannot accept this information in an email or as an email attachment.

VISA __

MasterCard __ Discover __ American Express___

Card Holder Name: __________________________________________________Amount:$ ___________ Card Card #: ___________-____________-____________-____________Exp Date: ____/_______ Billing Address: _____________________________________________________Zip Code: ____________ Signature: ________________________________ Email for receipt: ______________________________ Refund & Cancellation Policy

If cancellation is necessary, refund requests submitted in writing (e-mail, fax or letter) will be processed as follows: Fifteen or more days prior - Full refund less any materials mailed.

Five to fourteen days - Half payment less any materials mailed.

Less than five days - No refund - another person may substitute.

If payment has not been received and if cancellation is not requested prior to the date of the class, TAUD will invoice the registrant for the full amount of the class. Feel free to contact Brent|Ogles, Education Manager (BrentOgles@taud.org), or Allison Stephens, Education Assistant, (AliStephens@taud.org) should you have any questions.47 Thank 1st Quarter Volume 30 you for your interest in our training activities!

TAUD Needs YOU Each year, TAUD sends a group of representatives to Washington, D.C. for NRWA's annual Rural Water Rally.

During this visit, TAUD's group will meet with Tennessee's Congressional delegates to discuss future funding and the importance of TAUD's technical assistance program to utilities in Tennessee. If your system has received exceptional assistance from one of our Circuit Riders, please consider submitting a letter to TAUD about your experience. The letters of appreciation that we receive are essential when communicating the necessity of technical assistance programs in small communities to members of Congress.

48

TENNESSEE UTILITY NEWS | www.taud.org

ADVERTISER INDEX >>> American Development Corporation Inside Front Cover American Tank Maintenance pg. 13 C2RL Engineers pg. 39 C.I. Thornburg pg. 21 Cumberland Machine Company pg. 46 Environmental Dynamics pg. 37 Fields Engineering pg. 45 G & C Supply Company pg. 26 Joel B. Spaulding & Company pg. 31 Mainstream Commercial Divers pg. 10 McGill Associates pg. 46 Pittsburg Tank & Tower Company pg. 10 Sensus pg. 8 Southeastern Tank Back Cover Tennessee Utility Assistance pg. 4 Thornton, Musso, and Bellamin pg. 19 Wascon pg. 20 Wiley Bros.-Aintree Capital Inside Back Cover

Interested in Advertising?

Ad Submiss

1st Quarter Issue 2nd Quarter 3rd Quarter Issue 4th Quarter Issue Issue

Ad Dimensio

Two of TAUD's most valuable resources, the Membership Directory & Training Station Wall Calendar are published annually. While the Directory is only distributed to members of the Association, the Calendar is directly mailed to every active operator and utility in the state.

Please Note:

1st Quarter | Volume 30

Pricing:

rk:

Width 3.5625” 3.5625” 7.375” 7.375” 9”

Height 2.0313” 4.3125” 4.3125” 8.875”

12”

Artwork should be sub in one of the followin mitted in high reso graphics g formats: lution (300 sho .tiff, .eps dpi) format nec uld be embedded or .pdf. Fon into essary for to e-mail, print is CMY the artwork. The ts & please con color K. If artw or vanessa tact ork is too large sol�s@taud Vanessa Solís at (615) 900 .org -1015 PLEASE MAI L PAYMEN TAUD T TO: P.O. Box 8041 Murfree sboro, TN 37133-8 041

B&W Ads Business Card 1/4 page 1/2 page Full page

Per Issue $200 $350 $500

$750

Full Year $500 $1200

$1800 $2400

Color Ads Per Issue Full Year Business Card $400 1/4 page $1100 $850 $3200 1/2 page $1425 $50 Full page 00 $1920 Inside Co $6670 ver $2400 Back Cover $8600

$2400 $8600 Company A PUBL _________ AT I O N ___I C___ F THE TENNE ___O___ Contact Nam REG SSEE A SSOCIA ______ e ______I O N N E W S | T O U ___ TION O ______ F UTIL _________ R N A M E N T T R ___ ITY DIS AIL RE Phone ___ TRICTS ___ Che C ___ A ck P _________ des | U CO _________ 4 Q M I N G O ired placem _____ P& _________ size , color u a r t e r 2 0 1 5 | V o l . 2 9 : P E R A T O R T R A I Nent E-mail ___ _________ ING | _________ CONFE _________ RENCE _________ HIGHL ___ Issues IGHTS Billing Add _________ to run ad: ress ______ _________ _________ ___ ( ) Full Year City ______ _________ ( st ) 1 Quarte _________ _________ r ___ _ ___ ( nd ) 2 Quarte _________ State ___ ____Zip ___ _________ r ( rd ) ___ 3 _______ Quarter _ Payment ( ) 4 th Qu Enclosed arter To pay by Please Inv credit car oice OPERA d, contac Circle: Col TOR IS t Carol Mim or OR Blk SUE s at (615) & Wht 900-1013.

Size of ad: By signing this I agre e to the deta ( ) Busine ils & term Signature ss car s indi d cated on ( ) 1/4 Pag _________ this form _________ : e ( ) 1/2 Pag _________ e _________ ____ ( ) Full Pag ( ) Inside e Cover ( ) Back Cover

By advertising in one, or all, of TAUD's publications, you're not only making an investment in your business, but also ensuring that your message directly reaches your target audience.

For more information, please contact Vanessa Solis at (615) 900-1015 or by e-mail at vanessasolis@taud.org.

es:

January 1 st April 1 st July 1 st October st 1

ns for Artwo

Size Business Card 1/4 Page 1/2 Page Full Page (w/o blee d) Full Page (with blee d)

Associate Members are welcome to advertise in any of TAUD's publications, including the Tennessee Utility News (TUN) magazine, the annual TAUD Membership Directory and Training Station Wall Calendar.

A quarterly magazine, the TUN has an average annual circulation of 20,000 recipients, consisting of readers in the water, wastewater and natural gas industries. This includes managers, operators, state legislators, rural and economic community development officials, as well as state and federal agencies. The TUN is also available to read on e-reader and tablet devices, via issuu.com.

ion Deadlin

Tennessee Utility News th

16 20 22 37

Te n n e s see's W ater O perato Safe D rs - Pro rinking viding Water Clean, S i n c e 19 E PA F i nalizes 19 the eR eporti Optimi ng Rul zing W e astewa t e r Tr e For Bio atmen logical t Plant Nutrie s nt Rem USDA R o ural De val velopm ent Of fering Low Co st Loan s

WADC is Driving Forward on CNG

49

GAME - SPOT THE DIFFERENCES

Find 10 differences between the original photo (pictured top) and the altered photo (pictured bottom).

frog Find age 35! np o50

TENNESSEE UTILITY NEWS | www.taud.org

1st Quarter | Volume 30

51

P.O. Box 2529 Murfreesboro, TN 37133-2529 www.taud.org

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