Best Hosted IVR (Interactive Voice Response) Solutions for Enterprises in India

MARKETING SOLUTIONS

HOSTED INTERACTIVE VOICE RESPONSE (HIVR)

BETTER CUSTOMER EXPERIENCES WITH READY TO USE SOLUTIONS

MARKETING SOLUTIONS

HOSTED INTERACTIVE VOICE RESPONSE (HIVR) In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure.

Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping a business reduce costs.

Hosted Infrastructural Efficiency With our Hosted IVR (HIVR) solution, your business no longer needs to worry about hardware and software infrastructure investment required for great customer experience. Our hosted platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.

Network Architecture Enterprise A

Specific Enterprise Agents will login to application located at the central location (Data Centre)

Enterprise B Internet DDoS attack

Ameyo NOC & Remote Support

Internet Cloud Network cloud

Tata Docomo Data Centre Customer calls will be routed to the specific enterprise call centre based at multiple locations from central location

Administrator/ Supervisor

Network Switch

Call Centre LAN Telephony Cloud

SIP/E1

Ameyo Call/ Application Server

DB Server

3rd Party Application

Customer

Caller Mumbai

1800 xxx xxx

044 xxxx xxxx

Call 1

Call 2

IVR (Centrally located in Gurgaon)

Agent Chennai

Call 1 and Call 2 are bridged for caller to speak to the agent

MARKETING SOLUTIONS

HOSTED INTERACTIVE VOICE RESPONSE (HIVR)

Business Advantages Low total cost of ownership, since hardware is deployed at our data centres Big savings due to no investment in IT management, use of centralised hosting and transfer of calls over the internet Real-time monitoring and analyzing call traffic using our comprehensive solution Ability to design your own IVR processes through our on demand, self-help IVR designer

Features Integrate calls with external Text to Speech (TTS) or Automatic Speech Recognition engines such as Nuance Easy integration with your existing back-end systems, including CRM, database applications through webbased APIs Hosted self help process that integrates with your email and query systems

MARKETING SOLUTIONS

HOSTED INTERACTIVE VOICE RESPONSE (HIVR)

Why our HIVR Solution?

We offer ready to use IT infrastructure for hosting and handling calls Our solution requires extremely low investment to set up and maintain the solution With us you get significant reduction in the turnaround time for setting up the IVR process We give you easy integration with your existing systems and processes Our solution is customisable as per your business requirements Our service standards are second to none We value relationships

Why us?

Whit the widest suite of products & services, you don’t need to look any further Our relationship managers & solution architects design what is best for you We are a dedicated team of over 2000 professionals working tirelessly to serve you Our reach is unparalleled with 125,000 km of network, 750+ partners, 1600+ channel teams Our customers trust us and the industry recognizes our innovations We have been successfully meeting customers’ business needs for over 20 years

Tata Teleservices Ltd. | Registered Office Address: Tower 1, Jeevan Bharati, 124, 10th Floor, Connaught Circus, New Delhi - 110 001 | Corporate Identity Number: U74899DL1995PLC066685 | Tata Teleservices (Maharashtra) Ltd. Registered Office Address: D-26, TTC Industrial Area, MIDC Sanpada P. O. Turbhe, Navi Mumbai - 400 703. Corporate Identity Number: L64200MH1995PLC086354 Tel No: 1800 266 1515 | email id: 1515@tatatel.co.in