TANVI PANDE Service Designer and Researcher
Email: tanvi.a.pande@gmail.com Contact: +31617938755 Portfolio: https://www.behance.net/tanvipande7 KLM work: https://issuu.com/tanvipandeklm/docs/ klm_work__tanvi_pande__confidential_
As a designer my strengths lie in finding the right balance between core business strategy and customer problems across the product service system. To do this successfully I make sure to deliver a thorough research & analysis of findings that lead to iterative development of creative solutions. I am capable of managing crucial service design & research projects, building design capabilities within the organization and coaching design enthusiasts on research and design mindsets. As a lead, I work best in a team of passionate colleagues and tend to affiliate to the ‘Let’s do it’ approach.
WORK EXPERIENCE 2019 - Present Sr. Service Designer
FREELANCE PROJECTS
2020
SOAL School of Accelerated Learning
2016 -Present 2019 2019Designer at KLM (1 yr 3 mos) Sr. Service Customer experience at Focus areas: Design Research, (2 yrs) KLM Royal Dutch Airlines
(6 mos) (Feb - Present) Project : 14 weeks Design curriculum
2016 - 2019 Service Designer & UX Researcher 2016 - 2019 Service Designer & UX researcher at KLM (3 yrs 8 mos) at KLM Royal Dutch Airlines
2019
2012 - 2013 Junior Designer at Futuring Design Projects: Appliances & Security systems (1 yr 6 mos) Designer 2015 - 2016 Freelance
2015
(6 mos)
Project : ’Serious games to build empathy’ Master Graduation project
2012 - 2013 Junior Designer at Futuring Design
2014
Garden Impressions BV, Swifterbant
Conceptualisation & Coaching managers
(3 yrs 7 mos)
(1yr 5 mos)
(1yr 7 mos)
““
Focus areas: Adoption of Design ops within Digital teams through Design Sprints and team coaching Industries: Agriculture, digital start-ups, lifestyle & automotive
Projects: Appliances & Security system
REFERENCES REFERENCES REFERENCES JanWillam Kluivers : Head of UX strategy & Design, Air Fance KLM : Director Centre of Excellence, Joost Olieroock janwillem.kluivers@klm.com Customer Experience KLM email: joostolieroock@hotmail.com
Dr. Arnold Vermeeren: Assistant Professor Human information and Communication, TU Delft
JanWillem Kluivers: head of UX strategy & Design, A.P.O.S.Vermeeren@tudelft.nl AirFrance KLM Chandrashekhar Wyavhare: Director Futuring Design email: janwillem.kluivers@klm.com
chandrashekhar.wyawahare@gmail.com
Dr. Arnold Vermeeren : Assistant Professor Human information and communication, TU Delft email: A.P.O.S.Vermeeren@tudelft.nl
(6 mos)
(5 mos)
2012
Graphotherapy Coach, Aditi Surana
Project : Design module and Journal Design
KLM Airlines, Amstelveen
Project: Brand & product strategy followed by Parasol re-design
Ikon Assa Abloy, Berlin, Germany
(6 mos)
Project : RFID application for Keys Bachelor Graduation project
2010
Rubberband Design, Goa, India
2010
Godrej Appliances, Mumbai, India
(1.5 mos)
(1.5 mos)
Project : Conceptualisation & Prototyping for Antique Lifestyle products
Project : Research, conceptualisation & prototyping for refrigerators