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ISSUE 149
TRANSPORT &LOGISTICS ISSUE 149
D R I V I N G
T H E
I N D U S T R Y
F O R WA R D
HIGHWAYS AGENCY MAKING OUR ROADS SAFE
TRANSPORT & LOGISTICS MAGAZINE
We talk to Alan Rowley, Fleet Manager at the highways agency Page 36
: e d i s lso in
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PACK-IT GROUP Page 44
T A Reader Page 30
ALPI UK Page 58
PLUS: LANTERN RECOVERY SPECIALISTS PAGE 8
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THE STANDING START SHIPPING INCENTIVE TO HELP ENVIRONMENT OFF CALIFORNIA COAST y curiosity was aroused this month by a story appearing in California.
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Every day massive container ships pass through the Santa Barbara Channel off the state’s southern coast into Los Angeles and Long Beach ports providing a vital import and export route between the USA and East Asia. This amounts to around 5,000 ships per year travelling
PUBLISHER: Noah Quirke GROUP EDITOR: Daniel Stephens EDITOR: Ciaran Jarosz
through the 130-mile stretch of ocean. Although crucial to America’s economy the route does have negative consequences on the environment. Not only is pollution degrading the waters off the coast, it is impacting on the ecology of the ocean. That’s why federal and local officials have implemented a four-month pilot programme
MAGAZINE MANAGER: Shane Kelly
to incentivise efficient ship movements in the Santa Barbara Channel. The largest
FEATURE MANAGERS: Stefan Drakes Ray Clayton Eddie Hunt Daniel Duggan
container ships will be paid a bonus of $2,500 per trip to slow down. This will reduce
ART EDITOR: Steve Williams
off-shore air pollution and importantly reduce collisions with whales. Certainly, whale deaths caused by these mammoth ships is one of the key reasons behind the scheme. In August, another dead fin whale washed up at Port Hueneme, south of Santa Barbara following blunt force trauma caused by colliding with a container ship.
DESIGNER: Stacey Brewer ` CONTRIBUTORS: Jeff Senior
Endangered species such as the blue whale will hopefully benefit from slower moving
PRODUCTION: Vicki Lindsay Lisa Pollinger
tackle exhaust emissions as these amount to half of the ozone pollution in Santa Barbara
ADMINISTRAT0R: Lisa Barrans
The scheme has been timed to coincide with the busiest whale-feeding season. ocean traffic. Six companies are already signed up to the scheme which also hopes to County. To take advantage of the incentive, ships must slow to a speed of 12 knots in the
ACCOUNTS: Nick Charalambous
Santa Barbara Channel. This will see a two to six knot reduction on speeds usually used.
Transport & Logistics Magazine is published by: NQ Publishing, 6th Floor, Crown House Southgate, Huddersfield HD1 1QX Tel: +44 (0)1484 437300 E-mail: noah.quirke@nqpublishing.com www.tandlonline.com
take a look at the efforts of the Highways Agency to improve operations while Lantern
Transport & Logistics Magazine is published by NQ Publishing. Company registered in England & Wales. All material is the copyright of NQ Publishing. All rights reserved. Transport & Logistics Magazine is the property of NQ Publishing. This publication may not be reproduced or transmitted in any form whole or part without the written permission of a director of NQ Publishing. Liability: while every care is taken in the preparation of this magazine, the publishers cannot be held responsible for the accuracy of information herein, or any consequence arising from it. In the case of company or product reviews or comments, these have been based upon the true and honest opinion of the Editor at the time of going to press.
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Closer to home, we have another packed Transport and Logistics magazine for you. We Recovery Specialists tell us why they stand out from the crowd.
DANIEL STEPHENS GROUP EDITOR
TRANSPORT & LOGISTICS MAGAZINE
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CONTENTS
INSIDE SECTIONS NEWS
4
RECOVERY
8
HAULAGE
24
PUBLIC SECTOR
36
LEASING AND RENTAL
42
TIMBER LOGISTICS
50
FLEET REVIEW
54
FREIGHT AND CARGO
58
LOOKING BACK AT...
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36
HIGHWAYS AGENCY
FEATURES News The latest top stories
4
Lantern Recovery Specialists PLC “Your light on the lonely road”
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Mayo’s Car and Commercial “You ditch ‘em... we lift ‘em”
14
Rogers Rescue & Auto Support 24/7 rescue and recovery
16
Weston Recovery Services From a mini to the maximum
20
Lynn Star Distribution & Logistics Ltd Logistics solutions
24
Cobley Transport A growing business with a personal touch
28
T A Reader Driving forward
30
Dore to Door Haulage with high standards
32
Pallet-Track The way forward in freight logistics
34
Highways Agency Making our roads safe
36
UK Carline Making customers safe
42
Pack-It Group The complete solution
44
EOS Unified Solutions Transforming the future
48
Timber Trade Federation Growing the use of wood
50
W J Wooster & Sons Ltd Transport, storage and distribution
54
ALPI UK Leading freight forwarder
58
Looking Back At... Sir Robert Alexander Watson-Watt
60
44
PACK-IT GROUP
Follow us on
@TandLMagazine 2
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www.tandlonline.com
contents 148_feature 2 27/08/2014 09:25 Page 3
CONTENTS
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LANTERN RECOVERY SPECIALISTS PLC
48
EOS UNIFIED SOLUTIONS
30
T A READER
54
W J WOOSTER & SONS LTD
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TRANSPORT & LOGISTICS MAGAZINE
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news 149_feature 2 18/08/2014 11:47 Page 4
NEWS
SINGLE CARRIAGEWAY SPEED LIMITS FOR LORRIES TO RISE THE SPEED limit for lorries on single carriageway main roads in England and Wales will rise from 40mph to 50mph, the government has announced. The move, affecting heavy goods vehicles weighing more than 7.5 tonnes, will come into force in early 2015. Motorist groups welcomed the change, but the Green Party said it would involve “greatly increasing the risk and severity of crashes”. Transport minister Claire Perry claimed the higher speed limit would cut congestion, reduce dangerous overtaking, and save road haulage firms £11m a year. "This change will remove a 20mph difference between lorry and car speed limits, cutting dangerous overtaking and bringing permitted lorry speeds into line with other large vehicles like coaches and caravans,” Ms Perry said. “Current speed limits for HGVs were introduced around 50 years ago and need to be updated given improved vehicle technology.” Geoff Dunning, from the Road Haulage Association, welcomed the change. “The current limit is long out-of-date and the frustration it generates causes unnecessary road safety risks,” he said. The government is also proposing to increase the speed limit for lorries on dual carriageways from 50mph to 60mph. Depending on the outcome of a consultation on the subject, this could also come into effect in early
2015. The existing speed limits continue to apply until then. AA president Edmund King said: “This seems like a common sense move. “This 20mph speed differential can lead to bunching and dangerous overtaking manoeuvres. So we welcome the plans to allow trucks to legally travel at 50mph on these roads to end this frustrating, dangerous, historic anomaly.” Mr King said the AA would study the dual carriageway lorry proposal. He added: “Lorries today are much safer than they were many decades ago and so it should be feasible for them to travel faster to help the economy and smooth traffic flow as well as reducing tailgating and crashes.” But Green Party transport spokeswoman Caroline Russell said: "The government say they want to reduce the speed differential between lorries and cars to improve safety, but their move to raise the speed limit for lorries ignores basic physics. "Lorries are heavy and by increasing the speed at which they travel, the government is greatly increasing the risk and severity of crashes. "By raising the limit for lorries they are also increasing the speed differential between lorries and vulnerable road users: people walking and riding on bikes or on horses. "This is thoughtless and downright lethal for anyone getting about on rural roads under their own steam. "
FTA WELCOMES GO-AHEAD FOR ROADWAYS LAUNCH PIONEERING ‘RORY’ ROAD SAFETY CAMPAIGN UK RAIL FREIGHT TERMINAL THE UK’S Freight Transport Association (FTA) said the go-ahead for a rail freight terminal north of London at Radlett was a welcome boost for rail freight that would help industry meet challenging rail freight growth targets. The long-awaited decision by Secretary of State for Communities and Local Government, Eric Pickles, to allow a Strategic Rail Freight Interchange (SRFI) at Radlett, near St Albans, was announced in July.
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Chris Welsh, FTA’s director for global and European policy, commented: “FTA has long campaigned for increased rail freight development, and investment in rail-connected intermodal terminals is crucial for future growth in domestic rail intermodal traffic. Schemes such as this are vital in order to meet challenging rail freight growth targets, and any development that will improve and expand rail freight capacity is good news.”
TRANSPORT & LOGISTICS MAGAZINE
WITH an average of ten children or young people being seriously injured or killed every day in the UK through road accidents, Roadways Container Logistics has launched its pioneering ‘Rory’ Road Safety campaign, to help raise awareness of road safety around large goods vehicles. ‘Rory’, Roadways’ bespoke 44 tonne container vehicle visits schools with his road safety pro-
gramme, developed specifically to teach primary school children about the potential hazards of being in close proximity to a large goods vehicle. During ‘Rory’s’ visit to a school, pupils learn all about braking distances, drivers’ mirror blind spots and danger zones for both pedestrians and cyclists; as well as being involved in a range of interactive safety-based activities.
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NEWS
AIRPORT PASSENGER NUMBERS HIT RECORD
THE DEBATE over expanding the UK's air capacity has heated up after passenger numbers at both Heathrow and Gatwick airports hit a record high in July Heathrow said passenger numbers totalled 6.97 million passengers last month, up 0.5% on July 2013. Meanwhile, Gatwick said 4.1 million passengers used Gatwick in July – up by 6% year-on-year Both airports claimed the record numbers meant they, rather than their rival, should be expanded. “Only Heathrow can deliver daily. Gatwick can't, Heathrow can,” said Heathrow boss John Holland-Kaye.
However, Nick Dunn, Gatwick’s chief financial officer, said a third runway at Heathrow would “diminish the choice available to British passengers”. “We support competition, reduced fares and two world-class London airports serving the UK as a whole,” he added. A third runway at Heathrow, the lengthening of an existing runway at Heathrow or a new runway at Gatwick are all being considered as ways of expanding the UK’s air capacity. The Airports Commission, charged with deciding which option is best, is due to report after 2015.
UK CONTAINER HAULIER MARITIME BUYS ROADWAYS THE UK’S largest privately owned container haulage firm, Maritime Group, has acquired Aegeus Transport, the holding company for Roadways Container Logistics (Roadways), for an undisclosed fee. The acquistion includes the entire company, employees and assets of Roadways. The combined business will operate a fleet of over 1,300 vehi-
cles and what the company claimed would be an “unrivalled” UK transport and storage network, with rail ports at Tamworth and Tilbury and depots at every major gateway and consumer conurbation, “creating a resource base, capability and scale economies which will enable Maritime to continue to deliver first class services for its customers”
PAN-EUROPEAN ROAD HAULAGE SERVICE LAUNCHED FOR SEAFOOD EUROPE’S leading refrigerated road transport group, STEF and two French counterparts have teamed up to create ‘Seafoodways’ – a pan-European, road haulage service for fresh seafood. The three partners, STEF and Express Marée and Olano, both based in southern France, unveiled the service at the European Seafood Exposition in Brussels, claiming it will serve all major European production areas and consumer markets. “The seafood industry has been confronting market changes for several years. To adapt to these
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changes, clients have been increasingly calling for continuous improvements in transport and logistics services,” STEF said. These focus on high-frequency deliveries and ever-shorter deadlines in order to guarantee the freshness and organoleptic quality of products. “In this context, Seafoodways offers a comprehensive solution with a European collection and distribution network managed by professionals in seafood logistics, meeting high standards in terms of quality, professionalism and performance.”
TRANSPORT & LOGISTICS MAGAZINE
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news 149_feature 2 18/08/2014 11:47 Page 6
NEWS
TIME TO TACKLE THE DRIVER SHORTAGE THE GOVERNMENT must act now to combat the impending HGV driver shortage, or see the UK face significant economic consequences, according to delegates at a recent Road Haulage Association (RHA) roundtable. RHA director of policy Jack Semple said it was imperative the government realised that UK growth could be significantly affected by a lack of new HGV drivers entering the sector “if it does not urgently move to provide targeted funding of HGV licence acquisition”. With the Driver CPC deadline (10 September) looming, RHA members spoke of agencies already unable to provide drivers for shifts, and smaller subcontractors having to park trucks during the summer holidays due to a lack of drivers, all of which could lead to pressure on wages. The timing of the Driver CPC deadline would also exacerbate the issue, said Robin Tate, fleet and facilities manager at Yusen Logistics UK, as it comes into force as firms approach the Christmas peak. The latest DVSA figures show that 44,937 category C+E and category C tests (combined) were taken in
the year to March 2014. Of these, 23,905 were passed, however, as recently as 2008/09, 86,826 tests were being taken (C+E and category C), with a combined pass rate of 39,220. Insufficient funding, poor industry image, a failure to interest young people in the industry, the length of training, and the cost of licence acquisition were highlighted as the main barriers to attracting drivers into the sector. “How do we make the freight sector more attractive to young people?” asked Labour MP Rob Flello, chairman of the All-Parliamentary Group on fFreight Transport, who was taking part in the event. As funding is already available for A-level students attending college, he suggested he would call on the government to invest the same amount on students wanting to take vocational logistics training. However, Tony Mohan, tactical sales manager at Bibby Distribution, said: “This suggestion is right, but it is a long-term solution. We need a two-pronged approach. How are we going to get over the issue of what happens in September? We need a solution for now.”
CITY WEST COMMERCIALS OPEN 24HR SERVICE FAST-PACED businesses which depend on their vehicles, have received a boost after City West Commercials, Mercedes-Benz’s commercial vehicle partner in the South West, announced it has launched 24-hour servicing at Avonmouth. With the increasingly hurried nature of the modern working world, more companies are opening later than ever and with that is a growing need for business vehicles to be on the road at all hours of the
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day. The new out-of-hours servicing at Avonmouth, the company’s headquarter site, will enable customers to drop off their pre-booked vehicles for inspection and routine service work at the close of business, with the ability to pick up their vehicles the very next day. The scheme, along with 7am to 11.30pm opening hours will help to ensure that customers are able to receive a quick, efficient service whilst all of their requirements are met in a timely manner.
TRANSPORT & LOGISTICS MAGAZINE
Speaking about the new initiative, Graeson Clarke, Dealer Principal of City West Commercials said: “At City West Commercials we pride ourselves on the quality of our service and support. The out-of-hours service we offer is as important for the small and medium-sized businesses as it is for the big fleet, all of whom can lose custom and suffer financially from having vehicles off the road during the working day. We feel that everyone should benefit from these customer centric service offerings.”
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Lantern Recovery Specialists_feature 2 18/08/2014 11:35 Page 8
RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
N O T H G I L R U O Y “ THE LONELY ROAD”
Lantern Recovery Specialists has been in the business of breakdown and recovery since 1966, building up a network of over 500 agents throughout the UK and Europe antern Recovery Specialists plc is one of the largest independent breakdown and recovery operators in the UK having been established in 1966 by its present owners, the Coleman family. All of the Lantern team have first hand knowledge and experience in handling all types of requests in the removal and recovery of all type of vehicles, from the smallest cars to the largest commercials, this all being driven by a modern control centre manned by a professional team. The large fleet of vehicles are all purpose built by sister company, Worldwide Recovery Systems Limited, who are Lantern’s manufacturing division and are designed with all the
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required equipment to cover any eventuality. The Rescue and Logistics centre is based on a 2.4 acre site strategically placed on the busy intersection of the A1M/M25. The company’s expertise is based on over 45 years of experience catering for both car and commercial vehicle breakdowns. Lantern employs over 250 staff ensuring that it can offer a distinctive personal service for clients and believing in what it does. The company is passionate about meeting customer requirements, now and in the future and it is continually thinking ahead rather than merely reacting to change. Lantern Recovery offer full National and European cover with the contracted agents
TRANSPORT & LOGISTICS MAGAZINE
being split into the core business streams of cars under 3.5 tonne, over 3.5 tonne and specialist agents. The network is displayed on its mapping system and this provides information to the operator as to individual agent capability. Lantern agents are required to complete a pre-qualification questionnaire which is used as part of the selection criteria. Successful agents are required to meet the minimum standards which are set in conjunction with Lantern Recovery’s own standards.The standards are measured annually using the criteria set to ensure compliance and the measurement is carried out by auditing vehicles, premises, qualifications, references, insurance and compliance with PAS43.
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RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
THE COMPANY IS PASSIONATE ABOUT MEETING CUSTOMER REQUIREMENTS, NOW AND IN THE FUTURE AND IT IS CONTINUALLY THINKING AHEAD RATHER THAN MERELY REACTING TO CHANGE.
The Operation of the Lantern Recovery Specialists plc business depends on a given combination of People, Processes & Technology, in connection with a given set of current Business Assets. Lantern operates a web-based tracking facility which also enables control room staff to pinpoint locations. The breakdown recovery management system is capable of updating customers via e-mail directly from the system and KPIs can be produced daily, weekly, or monthly. The company is unable to produce a sample of a typical management report at present as they are all specifically branded and developed for individual client requirements and the information contained therein is
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client sensitive. Lantern can however tailor any type of report to customer requirements. Lantern control centre is equipped with the latest technology and all calls are timed, dated and logged into the system as well as being voice recorded and jobs are allocated to the nearest depot, depending on pre-arranged instructions with regard to preferred partners. The job allocation system operates using pre-determined time parameters and when these are exceeded or are approaching the allocated ETA, the operator is alerted. Customers are always updated with a personal phone call. All telephone conversations are recorded and archived throughout the year. This is used to
enable the management to listen to any telephone calls in or outbound. Using filters on the data voice system it is possible to drill down to the exact time and date when the conversations took place. This is particularly useful to identify the nature of the call when a complaint has been raised regarding a recovery location, cost implications and any issues of telephone technique. Examples of implementation of similar contracts Lantern operates includes Isuzu Assistance and RHA Rescue. Lantern Recovery manages the total rescue and recovery process on behalf of both of these customers throughout UK and Europe. These successes have
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RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
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RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
enabled it to tender for higher value and larger fleet contracts. Lantern operates similar contracts on behalf of many blue chip companies including, Hertfordshire Constabulary, Prohire Plc, Fraikin Truck Hire, Allianz Assistance, LV Britannia Rescue, Avis, SHB Hire each with contract values varying between £1-£4m. 26 customers make up 80% of its turnover. LRS have recently taken over the running of the transport for DWS Bodyworks. Providing a solution for the nine vehicle depots in and around London and the Home Counties, it has proved to be a massive success. This is paving the way for other bodyshops to follow suit and LRS aim to have more on board before the end of the year. Lantern also operates multi-car and commercial transportation specialising in the collection and delivery of cars and commercial trucks throughout the UK using dedicated vehicles specifically designed to meet the customers’ requirements. The specially designed multi-truck carriers enable Lantern to transport all the Isuzu Chassis’ entering the UK to their body-builder or Isuzu dealership. One of its most recent acquisitions was that of Lords Breakdown and Recovery, this has created a new division of LRS, the Prestige Transport Division. These dedicated drivers and specially designed trucks,
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Lantern Recovery Specialists_feature 2 18/08/2014 11:36 Page 12
RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
Lantern Recovery Specialists PLC Lantern House, 39-41 High Street Potters Bar, Hertfordshire EN6 5AJ www.lanternrecovery.com Tel: 0844 247 60 90
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enable the company to move the high-end vehicle of the elite dealers and customers. Since the acquisition at the start of the year, the division has taken off and has continued the fantastic reputation that the LRS name is renowned for. The dedicated 24/7 state of the art control room is housed at the Head Office in a prestigious building in Potters Bar where the customer support team and the latest technology enable Lantern to handle an average of 2,500 inbound calls per day with room for expansion. The Rescue and Logistics Centre is strategically placed on the South Mimms Services providing links with the A1M, M25 and M1 Motorways. All Lantern vehicles are dynamic and are based throughout the UK at varying locations which change on a daily basis. The fleet consists of over 250 vehicles and these range from motorcycles, fully equipped service vans, transporters up to multi-truck carriers. Out of the Lantern liveried fleet (excluding RHA Rescue vehicles) it has approximately 170 with capabili-
TRANSPORT & LOGISTICS MAGAZINE
ty to recover damaged vehicles from the scene of an accident. Between the company and its network, it has over 500 secure overnight storage sites throughout the UK. With its experience in the recovery industry Lantern has the expertise and necessary equipment for every type of recovery and its agents are all accredited to PAS43 standard. Lantern Recovery operates on a resource based view and in simple terms this means that it provides the best level of service, using the best vehicles, equipment and staff trained to the highest standards at the best possible cost. It is continually looking to reduce its costs and some examples include employing a dedicated in-house trainer, manufacturing its own fleet, purchasing its fuel in bulk. A number of recent value-adding initiatives have been introduced including a volume related rebate system to enhance both customer loyalty and service. Lantern is continually looking to expand its operation and is proactively seeking new partners to work with which provide mutually beneficial opportunities.
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Lantern Recovery Specialists_feature 2 20/08/2014 10:45 Page 13
RECOVERY: LANTERN RECOVERY SPECIALISTS PLC
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Mayo's Car & Commercial_feature 2 18/08/2014 14:28 Page 14
RECOVERY: MAYO’S CAR AND COMMERCIAL
“YOU DITCH ‘EM... ...WE LIFT ‘EM” With over 25 years in the recovery business Mayo’s has a reputation for expert advice and a comprehensive knowledge ith over 25 years experience in the recovery business, Mayo’s has a reputation for expert advice and a comprehensive knowledge. Richard Mayo, who boasts over 25 years experience in the vehicle recovery industry, established Mayo’s Car & Commercial in 2011. Thanks to a solid reputation, Richard quickly developed a customer base which has continued to grow and the contacts he’s established enable the company to operate countrywide as well as Europe. He says: “I have a very good rapport across the UK and have people who will meet the ETA and get the job done when I need help. In the recovery industry, we all work together to help each other.”
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In 2012 and 2013, business developed further and Richard set out to seek long term contracts covering both the light and commercial sectors. With his excellent understanding of the recovery industry, he was able to quickly gain PAS43, ISO9001 and Sector 17b certification which meant that he had the qualifications expected by all business providers. In 2012, Richard won the Bill Jackson Award for Professional Excellence, voted on by the members of the Institute of Vehicle Recovery for the recovery of a derailed train. In October 2013, Richard obtained the Highways Contract covering the M5 between junction 4 and 7 for both heavy and light recovery. For the contract, he pur-
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Mayo's Car & Commercial_feature 2 18/08/2014 14:28 Page 15
RECOVERY: MAYO’S CAR AND COMMERCIAL chased a Scania with an NRC slider with a lifting capacity of 35 tonnes and a train weight of 70 tonnes.
PLANNING AND PREPARATION Every job requires planning and preparation, the main criteria being the positioning of the recovery vehicle and ensuring everyone is safe. That involves coning off the area and liaising with the police. It also requires experience and qualifications. The work is handled by a fleet comprising of beavertail trucks, an accident unit with hiab and slidebed, service vans, spec truck, two heavy vehicles as well as a low loader. Mayo’s recovery work is largely carried out by Richard himself with assistance from Darren and several part time
drivers who are all trained by the Institute of Vehicle Recovery and have all recently undergone their Driver CPC. The workshop is staffed by Richard and Darren if they are not out on recoveries and by full time vehicle technician, Rob and two apprentices, Ben (Richard’s eldest son) and Aaron. The company benefits from being family run. Richard’s wife,Teresa looks after the administration with the help of Chelsea. Richard’s youngest son Josh, who is a keen car enthusiast, will join the company when he is older. Having grown through the recession, Mayo’s is now looking to expand. “We’re trying to locate bigger premises with a secure compound as the workshop is getting busier and we are hoping for win more recovery contacts,” comments Richard.
Unit D1, Matthew Lane, Hoo Farm Industrial Estate, Kidderminster DY11 7RA www.mayosccr.com Tel: 0333 11 22 111
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Rogers Rescue / Auto Support _feature 2 28/08/2014 12:33 Page 16
RECOVERY: ROGERS RESCUE & AUTO SUPPORT
Based in Kidderminster, Rogers Rescue and Auto Support offers a truly excellent 24/7 rescue and recovery service that has led to their continued success and growth in the national motor service industry.
24/7 RESCUE AND RECOVERY
WHEREVER YOU ARE! B ased in Kidderminster, Rogers Rescue and Auto Support offer a truly excellent 24/7 rescue and recovery service that has led to their continued success and growth in the national motor service industry. In addition, further services are offered for vehicles through use of their advanced, modern workshop facilities and expertise. With an extensive fleet, a network of dedicated professionals and backed up by a fully equipped workshop for repair and MOT testing services, Rogers and Auto are able to service almost any domestic or commercial vehicle by tailoring their services to the individual needs of the customer. Dedicated to the highest level of customer service and competence, Rogers and Auto's team is easily available to discuss specific requirements, such as unique vehicles and tailor their services accordingly.
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Through use of their 24 hour control room, Rogers and Auto state that they are able to” “ensure that day or night, rain or shine, you’re not left out in the cold.” True to this statement, the companies have a proven track record throughout the sector for efficiency, friendly customer service and all round excellence of service. The companies explain this further, saying that: “Having an accident, or needing breakdown recovery, doesn't have to be stressful. You can relax safe in the knowledge that regardless of the circumstances, or the time, our dedicated team of professionals can help.”
RANGE OF SOLUTIONS Able to offer complete recovery services to a wide variety of motorists, Rogers and Auto provide a wide range of solutions, including: general roadside assistance, roadside repair, onwards delivery, mobile fuel drains, electronic
TRANSPORT & LOGISTICS MAGAZINE
diagnostics and repair, specialist vehicle recovery and covered vehicle recovery. No matter the problem, situation or circumstance, Rogers and Auto are able to solve the unsolvable, making claim that: “When you’re looking at your car at the bottom of a lake.... Don’t despair, our specialist recovery vehicles are designed to rescue your vehicle and get it moving again ASAP, 24/7.”
WIDE VARIETY While, stereotypically motor recovery is associated with individuals, Rogers and Auto are also able to cater for a wide variety of commercial vehicles, offering bespoke support for: roll-over recovery, engine problems, lost loads, general accidents and specialist recoveries. Commercial recovery is typically offered for any vehicles between 3.5 and 44 tons, including: coaches, trucks and trailers, using specialist vehicles to rescue and repair “Your pride and joy.” Through
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Rogers Rescue / Auto Support _feature 2 28/08/2014 12:33 Page 17
RECOVERY: RAC
their extensive, varied fleet, Rogers and Auto are able to cater for almost any traditional vehicle in almost any circumstance, traditional or not, which has been a primary driving force for their combined success and growth. Through use of on-site workshop facilities, Rogers and Auto are able to offer MOT testing for class 4, 5 and 7 vehicles in addition to the potential of catering for more special vehicles via consultation. Servicing a wide variety of vehicles such as: large vans, HGV vehicles, high vehicles, trailers, motor homes, coaches, horse boxes and stretch limos, Rogers and Auto are able to effectively service almost any shape or size of vehicle and return it back to the road quickly. As a summary, Rogers and Auto’s workshop services cover: general vehicle servicing, maintenance work, major repairs, inspections, maintenance agreements, contract work, tyres, brakes, suspension, electronic diagnostics, tuning, calibration and resetting. The facility is securely covered by CCTV cameras
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Rogers Rescue / Auto Support _feature 2 28/08/2014 12:33 Page 18
RECOVERY: ROGERS RESCUE & AUTO SUPPORT
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RECOVERY: ROGERS RESCUE & AUTO SUPPORT
and monitored to ensure the security and safety of all of their client’s vehicles. While customers are waiting for their vehicles to be services and returned to the road, Roagers and Auto are also able to provide courtesy cars on load for the durations of works so that clients can continue with their day-to-day activities, work and social life unhindered. In addition to this, business vehicle hire services are also available so that Rogers and Auto can further support the needs of its clients by offering a cost-effective leasing service where all maintenance costs are handled by Rogers and Auto, allowing businesses to focus on what matters most – their own services. The company explains further, stating: “We also offer all of our services 24 hours a day, so you never need to worry about the time, or place, you breakdown. We not only recover and repair your car, we provide you with a courtesy car too. Sounds good to us.” As credit to the companies, many testimonials have been received for their exceptional service, such as
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“WE NOT ONLY RECOVER AND REPAIR YOUR CAR, WE PROVIDE YOU WITH A COURTESY CAR TOO. SOUNDS GOOD TO US.” from Emily, based in Worchester who said: “I would just like to say a tremendous thank you for the quick recovery and repair of my Peugeot, special thanks to their workshop who were fantastic in explaining what was wrong with my car and great updates on the progress of what was happening” It is this level of trust in Rogers and Auto, coupled with the overarching competence and excellence in service that has enabled the companies to go from strength to strength and continually improve their services.
ROGERS RESCUE LTD Matthew Lane, Hoo Farm Industrial Estate, Kidderminster, DY11 7RA AUTO SUPPORT LTD Strensham Service Areas, M5 South, Strensham Worchester, WR8 9LJ www.rogersrescue.co.uk Tel: 08700 707 777
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Weston Recovery Services_feature 2 18/08/2014 09:54 Page 20
RECOVERY: WESTON RECOVERY SERVICES any slogans are simply marketing ploys but Weston Recovery Services’ claim to handle anything ‘from a Mini to the Maximum’ is no empty boast. “We take on jobs others won’t do,” states General Manager Tom Cooper. “We will deal with anything from a Mini to the largest road vehicle.” That determination stems from the company’s origins as a beach rescue and recovery specialist with equipment capable of pulling vehicles out of mud. It’s a capability that led to the company recovering a canal boat that had become stranded on a weir, a job most recovery companies wouldn’t contemplate.
M Weston Recovery Estate St Georges, Weston-super-Mare North Somerset BS22 7XS www.westonrecoveryservices.com Tel: 01934 517021
Although not a typical job,Weston has a fleet to handle most eventualities, over fifty vehicles including heavy and light recovery trucks, tilt and slides, spec lifts and service vans. It also has a multi-skilled, IVR trained workforce that includes mechanics, recovery drivers and heavy recovery specialists. Tom says: “Two members of staff have been with us over 25 years and are the go to men for big incidents because they’ve been there and done it. They will assess what they’re going to need and call for it. For the bigger jobs, we use the more senior members of staff and we’re very hands-on management.” The range of capabilities is essential because, besides being contracted to the AA and RAC, Weston
FROM A MINI TO THE MAXIMUM Weston Recovery Services is a family business offering a complete service from accident management through to roadside repairs on cars and commercial vehicles alike.
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RECOVERY: WESTON RECOVERY SERVICES
works for the Police and Highways Agency, covering the M5 corridor from junction 15 down to Exeter, and must be able to move anything. Those capabilities were put to the test on 5th November 2011 when seven people sadly died and 51 were injured in an M5 pile-up caused by events following a fireworks display. “It was possibly the biggest recovery operation in the UK,” recalls Tom. “We were the sole recovery agent and recovered six artics and 29 cars. That was a 48-hour operation to work with all the emergency services and help them clear the motorway while also dealing with our normal day-to-day work.” All operations require careful planning, with risk assessments produced and close working with the authorities, especially when roads have to be closed. But it’s something the company is used to dealing with in a business that’s busier during the holiday season and bad winter weather. Vehicle recovery accounts for about 60% of the business with servicing and repairs making up most of the rest. That, as Tom points out, helps generate additional work: “When a customer has a fault, instead of them sitting on our truck, we can fix it in our workshop so they continue their journey, with help from our motor factors, WRS Motaquip, and our workshops.” Like all companies in the transport business,Weston Recovery has faced the challenge of rising fuel costs, a particular problem when some recovery trucks only achieve five miles per gallon. It’s compounded by having to balance fluctuating costs against fixed motoring club prices. Nevertheless, the aim is to replace some older vehicles with bigger and better equipment to continue the company’s ability to deal with any eventuality.
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Lynn Star_feature 2 18/08/2014 14:25 Page 24
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HAULAGE: LYNN STAR DISTRIBUTION & LOGISTICS LTD
LOGISTICS SOLUTIONS Lynn Star Distribution & Logistics Ltd has been providing flexible, quality logistics solutions for over 25 years and continually strive to enhance, improve and develop the range of services it offers to customers.
ynn Star has been providing flexible, quality logistics solutions for over 25 years and continually strives to enhance, improve and develop the range of services it offers to its valued customers. The company’s current managing director took over the business more than 20 years ago when Lynn Star had only five standard wheelbase vans operating out of a small base in the centre of King’s Lynn. From humble beginnings the company has grown and Lynn Star now offers 75,000 square feet of warehousing spread between two locations – a 44,000 square feet DFT approved site, and a further 30,000 square foot facility with racked warehousing. Being Department For Transport (DFT) approved enables the company to handle goods that require air transport and ship “Known Cargo” directly onto aircraft without delays and
L
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additional cost’s caused by x-raying, RASCO, manual search or other security measures. Lynn Star’s DFT approved site has 24 hour surveillance thanks to 16 cameras surveying the entire area inside and out. There is also security fencing around the entire area, keypad entry and exit, and a Redcare grade 3 alarm system that has an independent phone line to dial out in the event of breach. The site also benefits from 24 hour monitoring via an offsite station. The warehouse is further complemented by a frost protection system and plumbed in sprinkler system. Individual services include short-term and long-term storage, stock control, unloading and loading vehicles or containers, fork-lift services, palletise and shrink wrap boxes, picking and packing of goods, and of course, nationwide parcel and pallet distribution via Lynn Star’s or Pallet-Track’s next day and economy services. In addition, time sensitive, fragile or valuable consignments are transported to a customer’s destination by vehi-
cles of the highest specification with fully trained and experienced staff who understand the purpose of special freight movements. The fleet now hosts more than 20 vehicles ranging from 44 tonne articulated lorries, and rigid trucks ranging from 7.5 tonne up to 26 tonne. These vehicles serve the needs of customers requiring a range of needs including general haulage with groupage, next-day, timed and economy services available. Drivers are trained to Aviation level A+B for the transportation of “Known Cargo”. Also, with ADR trained drivers, Lynn Star can also ship hazardous goods. It operates its road service within England, Scotland and Wales with freight forwarders enabling it to move cargo onto the continent. The company believes it stands out over competitors because it provides a top quality service tailored to the customer’s specific requirements, backed by reliability. Lynn Star
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Lynn Star_feature 2 18/08/2014 14:26 Page 26
HAULAGE: LYNN STAR DISTRIBUTION & LOGISTICS LTD
Lynn Star Distribution & Logistics Ltd Manning House, Oldmedow Road Hardwick Industrial Estate Kings Lynn, Norfolk PE30 4LS www.lynnstardistribution.co.uk Tel: 01553 766994
offers the complete package as it can store items securely, take care of packing operations as required, manage container consignments, and of course provide a comprehensive delivery service. Essentially though, the main component of its success is its reputation for reliability and the fact it refuses to be complacent. The company’s aim is to continue ensuring the success of the business by maintaining a high standard of care whilst striving for the continued satisfaction and growth of its customers. The business operates a modern well maintained fleet of vehicles from its two depots. The fleet is quite
young ensuring that the vehicles always have modern engine technology. It also has a number of doubledecker trailers which reduces the number of vehicles on the road whilst delivering the same amount of freight – making Lynn Star more fuel efficient and kinder to the environment. Digital tracking is incorporated into all of Lynn Star’s vehicles, enabling its base to know where drivers are at any given time to track fuel performance and ensure the most economical and environmentally efficient delivery route. Lynn Star is also a shareholder member of PalletTrack, the UK’s fastest growing overnight palletised distribution network. This enables it to offer a complete package to any client from a single pallet to the full load. As members of the Pallet-Track network Lynn Star can provide a cost effective collection and delivery service for single or multiple pallet consignments to all locations nationwide and into Europe if required. Proudly, the company has won Pallet-Track’s Depot of the Year multiple times. This award recognises total service excellence from delivery to collections, finance and administration and all round good practice.
Winners of the Pallet Track Members Depot of the Year 2008, 2009, 2010 and 2011
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HAULAGE: LYNN STAR DISTRIBUTION & LOGISTICS LTD
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cobley_feature 2 15/08/2014 11:14 Page 28
HAULAGE: COBLEY TRANSPORT reating numerous partnerships has been partly responsible for Cobley Transport becoming one of the three main hauliers around Leicester. About 10% of turnover comes through Palletways membership and that, according to General Manager Nick Marshall, gives flexibility: “We run general haulage and groupage, managing consignments so vehicles don’t run empty. We have six vehicles dedicated to Palletways and use other vehicles to help when they are busy. We have more vehicles doing general haulage and they all work in conjunction.” The business has been running over thirty years and has large contracts for regular customers such as Uponor, Triton Showers and Nippon Express. It carries anything from animal feeds to electronic equipment, including delivering supermarket checkouts using adapted double-deck trailers with Moffat forklifts.
C Family run business Cobley Transport is going from strength to strength
A GROWING BUSINESS
WITH A PERSONAL TOUCH
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HAULAGE: COBLEY TRANSPORT They’re part of an eighty-strong fleet that ranges from Courier vans to 44-tonne trucks. Coverage extends to the whole of the UK and into Europe, enabled by various partnerships. “We have partners around the country so, if we have a load out of the North of England to Sweden, we have it put on a boat up there,” explains Nick. “We have people in most areas who we speak to constantly and we all work together. Our biggest partner is Drummonds in Scotland and we have six trunks every night going up the M6 while they come down. We meet half way, swap trailers and haul their freight back.”
INCREASED EFFICIENCY Those arrangements ensure efficiency and that’s increased through technology, all vehicles being fitted with tracking and telematics that have saved almost £100,000 in fuel and maintenance costs. Nick says: “We’ve reduced our accident rates and increased our MPG, insurance claims have reduced by 33% and we’ve saved on insurance premiums.” There’s significant investment in transport software that includes online booking, track and trace plus electronic invoicing. It allows integration with other hauliers and, as Nick outlines, the same software is used by major partner Drummonds: “We have a POD exchange system so, when they put something on the system in Scotland, we can see it here. When we have deliveries going to Glasgow, customers can access PODs on our system.”Having closed its Berkshire
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deport as the recession took effect, Cobley is planning to consolidate its two Leicestershire sites. It has acquired a further eight acres at its Broughton Astley site and has received planning permission for a £3 million redevelopment there. That will create a 50,000 square foot warehouse and office complex, enabling the closure of Stoney Stanton and a big increase in effi-
“BECAUSE IT’S A FAMILY-RUN BUSINESS, CUSTOMERS GET THAT PERSONAL FEEL. THEY SPEAK TO OPERATIONS DIRECTOR IAN COBLEY DAILY, AND, IF THERE’S A PROBLEM, HE CAN DEAL WITH EVERYTHING” ciency, avoiding the need for artics to frequently travel the two miles between the sites. The future for Cobley appears bright and Nick believes this is largely due to the service provided. “Because it’s a family-run business, customers get that personal feel,” he says. “They speak to Operations Director Ian Cobley daily and, if there’s a problem, he can deal with everything. So they’re getting answers they want to hear, it’s a personal touch and there’s this family feel.”
Head Office/Soar Mill Depot Coventry Road Broughton Astley Leicestershire. LE9 6QD www.cobleytransport.co.uk Tel: 01455 282111
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TA Reader Transport _feature 2 11/08/2014 12:27 Page 30
HAULAGE: T A READER
DRIVING... On the highway to success, T A Reader’s slick operations promote growth, consolidation & a ferry good service.
A Reader Transport was started in 1972 by Mr. Terry Reader with a couple of vans to service his relative’s lampshade and Fancicraft factories on the Isle of Wight, taking some goods away and doing return loads of some of the raw materials used for the manufacturing. Over a period of time as things progressed they moved up to a removal lorry which then enabled a lot more choice of work, either factory goods away and a house removal back to the IOW or the other way round reloading with both furniture and raw materials. As a sideline the company also did some van hire with Luton transits, but that only lasted a few years mainly due to the high maintenance costs of the old V4 engine. This then grew in the late 70’s to three then four lorries to cope with the increase in goods coming out of the factories who supplied the likes of Green Shield, Timothy Whites, Boots, and Woolworth’s, plus an increasing round of deliveries to other stores around the country. Quite often going away with up to 15 drops on a van starting in Bristol, continuing on to the Midlands, Lancashire, Yorkshire etc. By then they were reloading with more general goods rather than removals although these could still be catered for. The firm continued in this form for some years to come until the factory output grew to the extent that articulated lorries were required to take the goods away, with them then delivering mainly to B & Q, Woolworth’s and Argos RDC’S. The first lorry they purchased was one Artic, closely followed by a second running alongside two of the original box vans. Most of the RDC deliveries were timed including the B&Q
T
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TA Reader Transport _feature 2 11/08/2014 12:27 Page 31
HAULAGE: T A READER RDC at Hillington, Glasgow, for which they used the very reliable Joda Freight from Keighley who used to run up overnight after transshipping the loads at their depot. All these timed deliveries have to be coordinated with the fact that every journey involves a ferry crossing from the Isle of Wight to either Portsmouth or Lymington, resulting in a very slick operation, with quite often very tight turn around times. In time this work continued to increase and more vehicles were put on the road that in turn provided the platform to take on different types of work to include Containers, Building Materials and all other types of General Haulage. In 1994 they moved to their present site complete with their own workshop which carries out most of the general servicing on all the vehicles with only a few major jobs going to the local dealers. The fleet has increased to its present size which is currently running at eight tractor units,
Volvo, Scania and Iveco with an assortment of flatbed and curtain sided trailers, plus one 18 tonne rigid with tail lift for local pallet deliveries and a couple of small courier vans. Most vehicles are purchased second hand at approximately two years old and repainted in the company’s livery. The same is carried out with the trailers. Around six or seven years ago the factories on the IOW were forced to close due to pressures within their own business, this in turn forced them to look elsewhere for what little work there was coming off the IOW. However, they survived that major hiccup and now do the distribution for a major cosmetics company supplying the likes of Boots, John Lewis and QVC shopping as well as back loading with some of their raw materials. Also, a lot of work is covered for the local Building Merchants and several Freight Forwarders for local companies involved with Oil Spill equipment and another who manufactures buoyancy lift bags for salvage operations.
Another contract which they do is the Palletline deliveries for the IOW on behalf of Lambert Bros. in Southampton, this in itself can be very trying and quite a juggling act as the quantities vary so much day to day, anything from two pallets up to on occasions 25 and more. These are collected each day for next delivery on the IOW. They also have a warehouse in Eastleigh, Southampton operated by SYK solutions which is used for a drop point for customers wishing to forward goods to the IOW. As for growth, it would be prudent to stay at the present size as any excess loads they can normally subcontract to either Lambert Bros or AFS Haulage in Southampton, both of which they work very closely with. T.A. Reader Transport (IOW) Ltd. Prospect Road, Cowes, Isle of Wight PO31 7AD www.tareadertransport.co.uk Tel: 01983 281138
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dore to door_feature 2 18/08/2014 14:23 Page 32
HAULAGE: DORE TO DOOR ffering specialist handling and freight transport services, Dore to Door is a revolutionary transport handler for a wide variety of goods, including art, valuables, hazardous and perishable goods in a safe and efficient manner. Operating both in the UK and internationally, Dore to Door are able to offer dedicated transport services to its clientèle through use of its reputable, modern fleet of fully equipped vehicles and extensively trained drivers. Dore to Door’s extensive fleet comprises of an assortment of modern vehicles such as both box and curtain vehicles, cantilever tail lifts and air ride. Through use of this fleet and extensive
O Westgate 2, Avia Park Staines Road, Bedfont Middlesex TW14 8RS www.doretodoor.com Tel: 01784 257668
monitoring and tracking of its vehicles, the company is able to simultaneously tailor its vehicles and services to the needs of individual clients while providing “Real time” tracking and management for assignments. As a summary, Dore to Door has a selection of: Small Vans, LWB Sprinters, Box Luton Taillifts, 7.5t Taillifts, 12t Box Taillifts, 18t Taillifts, Box and Curtain Taillift trailer and Artics available for use. Through use of its established, selective, reliable and trusted haulage network, Dore to Door is able to offer an unparalleled service to its customers, promoting long-term growth, success and consumer confidence in its services. In support of providing a service that customers
HAULAGE WITH HIGH STANDARDS
Dore to Door offers a revolutionary haulage and storage facility, combining an extensive modern fleet with unparalleled customer service
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HAULAGE: DORE TO DOOR
can trust in, Dore to Door requires all staff members to undertake criminal record checks and provide evidence of a five year working history to ensure that all staff are compliant with employment law, aviation security training and “Known Cargo” handling requirements. Additional training is provided for staff to ensure both capability and reliability in providing an efficient, friendly and altogether positive experience for assignments, including courses for: Level D security awareness training, CPC training, risk evaluation and management, Safer Urban Driving courses and both regular job-related training and toolbox talks. This culture of training alongside Dore to Door's commitment to providing its service in a courteous and helpful manner has assisted in the development of a great working relationship between the company and its clients.
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PROVEN TRACK RECORD With a state of the art, secure storage facility a mere 10 minutes from Heathrow Airport and major connections to motorways, Dore to Door is able to provide secure, short and long term client solutions for storage. Additionally, as members of the United Kingdom Warehousing Association, Dore to Door has a proven track record for sustaining high quality services, professional business practices and a positive work acumen for its members of staff. The company states that: “Our membership of the United Kingdom Warehousing Association demonstrates that we can meet and sustain their high standards. Memberships and developing partnerships to industry related organisations, shows our ongoing commitment to learn and improve our service. Their experiences, information, strategies and policies are an invaluable business tool not to be overlooked by a forward thinking, individual and expanding company!” Through its network of dedicated and highly trained members of staff, extensive, varied fleet and the experience afforded to the company from working relationships with an assortment of key clients and membership for the United Kingdom Warehousing Association, Dore to Door boasts a proven track record for quality and efficiency. For high quality, reliable, specialist handling and freight transport services.
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pallet track_Layout 1 15/08/2014 11:40 Page 1
The Way
Forward in Freight Logistics... Pallet-Track sets sites on Europe and Scotland in anniversary year 2014 has been a landmark year for Wolverhampton-based Pallet-Track. Not only is it the company’s 10th anniversary, but the year in which it has launched two new strategic business growth initiatives. Firstly, the successful UK Pallet-Track network is to expand into Europe in September after signing a partnership deal with international supply chain specialists Hellmann Worldwide Logistics UK. Secondly, Pallet-Track has opened a
Titan Distribution Centre Millfields Road Wolverhampton West Midlands WV4 6JH T:0870 385 0055 F:0870 385 0044 www.pallet-track.com
Scottish hub as part of a strategic plan to cost-effectively trans-ship consignments destined for the Highlands and the north of England. In terms of Hellmann, the new alliance represents a significant step for both businesses — offering Pallet-Track access to a mature multi-modal European footprint across 56 countries and providing Hellmann with significant competitive in-roads into the UK pallet network market.
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This is a massive step for us and the timing is perfect we are already expanding rapidly in the UK
“
Pallet-Track, one of the leading pallet delivery networks in the UK, had always agreed to enter the European market, but only when the timing and the partnership were right, and that time is now, according to founder and managing director Nigel Parkes. “This is a massive step for us and the timing is perfect — we are already expanding rapidly in the UK,” said Mr Parkes. “Hellmann is a multi-billion Euro family - owned business that is in the top 30 largest freight companies in Europe. It works with some of the biggest international household brands in almost 60 countries and has the scope and the vision to work with us across those European markets that we want to reach. In return, we can offer Hellmann a strong network, the right technology and access to the key UK markets it wants to reach,” he said. The new partnership will enable Hellmann to service three additional London postcodes and will generate approximately 25,000 deliveries per annum within the Hellmann global network. Matthew Marriott, commercial director of Hellmann Worldwide Logistics UK, said: “The new partnership with Pallet-Track provides an exciting opportunity for Hellmann to really capitalise on its growing global network. After a positive start to the year, and the continued success of our Colnbrook distribution depot, we’re confident that the relationship with Pallet-Track will only enhance our service levels. A lot of research was carried out and we made the decision that the partnership was perfectly suited to Hellmann.” Mark Pulford, a Pallet-Track director, who was a key player in bringing the deal to the table, added: “It will
significantly increase our volumes from month one by 10 per cent overnight, give us multi-modal access to the key markets of Europe, and give Hellmann the UK reach it requires. We have been negotiating for a number of months but it was clear early on that there is a synergy between our two businesses in terms of technology, ethos and family atmosphere.” Scotland Scotland represents another bold move by PalletTrack through the partnership with shareholder member Courier Connections from its depot in Bellshill which will help speed up deliveries, cut costs and journey times, as well as being more environmentallyfriendly. The commercial move is also aimed at driving increased volumes from England into Scotland at a time when Pallet-Track, which defied the recession by continuing to grow during the downturn, continues to expand its offering. Martin McGeough, owner and managing director of Courier Connections, which also has depots in Edinburgh and Perth, said: “We have been part of the Pallet-Track network for seven years and it has meant enhanced IT capability and greater benefits for our customers in Scotland and the north of England through our network partners at Fresh Freight. “This move is a more formal, commercial extension to what has been operating as a network within a network and helps keep the freight within the region, rather than it travelling back to the Midlands to be re-shipped back to Scotland overnight. This is more cost-effective and, using our ‘Eco Star’ trailers, cuts our carbon footprint and gives complete visibility of the supply chain,” he added.
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PUBLIC SECTOR: HIGHWAYS AGENCY
MAKING OUR ROADS SAFE
The Highways Agency is responsible for operating, maintaining and improving the strategic road network in England on behalf of the Secretary of State for Transport. he prime role of the Highways Agency is to keep England’s motorways and trunk roads moving by reducing traffic congestion, dealing with accidents and traffic management,” states Fleet Manager Alan Rowley. “If we have any incidents, we clear the blockages as soon as possible.” That responsibility covers the strategic road network, the motorways and main A-class roads, with local authorities looking after the rest. It’s mainly a management role for the operation, maintenance and improvement of the roads, with construction and repair work being undertaken by contractors.
“T
DEALING WITH INCIDENTS The public face of the Highways Agency is its traffic officers who deal with issues on the road network. Alan says: “Our role is to get traffic moving as fast as possible so we need to get blockages shifted quickly. We deal with each incident as it happens, provide a short-term solution and get contractors in to deal with the rest of the incident.We’ll get traffic safely through the incident, clean it up if we can but, if it involves road repairs, our agents will do that.” For the officers to do their job, there’s a fleet of 200 vehicles made up of 75% Mitsubishi Shoguns and the rest Land River Discoveries. “Because of our requirements, we have a one size fits all policy rather than a mixed fleet,” explains Alan. “The most efficient vehicle for our needs is the heavy duty 4 x 4 that enables us to do the whole gamut of activities from towing vehicles out of the way to carrying the basics such as a shovel, spade, brush and some cones. It’s the most efficient way for our operators to get to the scene of an accident and deal with it.” The fleet is leased on a thirty-month, 200,000 mile contract and most vehicles cover 75,000 miles annually due to the Agency operating a shift system with vehicles rarely off the road. They’re replaced at the termination of each lease with, as Alan recounts, tenders going out to suppliers of potentially suitable vehicles:“Our specification includes the ability to tow 3.5 tonnes and carry a particular volume for our cones and equipment. A specification is sent out to the manufacturer of a vehicle that meets those requirements. Once we have a short list of vehicles, we look at cost and select the most economic vehicle.”
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PUBLIC SECTOR: HIGHWAYS AGENCY
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Highways Agency _feature 2 12/08/2014 11:07 Page 40
PUBLIC SECTOR: HIGHWAYS AGENCY The Shogun was named as the preferred vehicle for the latest round of tendering, and an order placed. The contract includes the customisation of vehicles that includes Highways Agency livery, flashing lights, a bullhorn and alternating headlights, details that have evolved over the years to create the safest and most visible vehicle. An important requirement is they can be restored to their original state at the end of the lease to get the best return at auction, which is helped by only four holes being made in the shell despite the amount of equipment added. During the lease, the vehicles are serviced by a main agent to ensure the most economic repairs under the terms of the manufacturer’s warranty. A prime consideration throughout the lease is obtaining the best value for money and that’s ensured by keeping an eye on developments and monitoring each vehicle’s performance. “As part of our ongoing reduction in emissions and cost, we look at fuel usage and our patrol strategy,” remarks Alan. “We don’t just drive up and down the motorways hoping to find an accident; we tend to go where there’s a history of accidents.We make regional managers accountable for fuel so they don’t just go to the local garage, they go to the cheapest one.We’re trying to get a culture of cost saving within our staff.” Central to the patrol strategy is a network of 38 outstations around the country, all close to major roads, where the vehicles are based. And despite using heavy 4 x 4s where electric vehicles aren’t practical alternatives,
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that’s helped achieve a 25% reduction in emissions across the Agency’s activities since 2010. It includes a 31% decrease for traffic officer vehicles, saving 2,000 tonnes of carbon and £1 million in fuel costs annually. “We’ve done this while maintaining the level of service,” recounts Alan. “By having this strategy of parking in the most strategic spot and where most accidents occur, we cut our customers’ waiting time by getting the traffic moving, but also saving fuel by not just driving about and waiting for something to happen.” One target is to improve air quality and that’s helped by the Agency’s main role of keeping traffic moving rather than being stuck in queues. To do that, there’s close working with suppliers and a number of innovations to improve the service and get traffic moving quicker. These include traffic officers being able to right overturned vehicles rather than waiting for a specialist service and the use of 75 metre
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PUBLIC SECTOR: HIGHWAYS AGENCY
“WE’RE NOT STANDING STILL; WE’RE LOOKING AT WAYS TO KEEP OUR ROADS FREE FROM CONGESTION AND SAFE.” ALAN ROWLEY FLEET MANAGER
The Shogun was named as the preferred vehicle for the latest round of tendering, and an order placed
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incident screens that prevent other drivers viewing accidents and running into vehicles while doing so. One of the latest is a load cell that measures the towing force needed to move a vehicle. Alan says: “We can hook it on to a vehicle and, if it doesn’t set off a warning alarm, we can tow that vehicle to the side of the road and then get a breakdown company to take it away. This gives us an amazing capacity to move a number of blockages because we know our limits. It gives traffic officers the ability to clear an accident scene in the most efficient way so it doesn’t obstruct our customers.” There are now plans to transform the Highways Agency into a government owned company and change the way strategic roads are funded and managed. That’s something yet to evolve and, until things become clearer, the work will continue as before. “We aim for continual advancement and we’re more positive now in how we work,” confirms Alan. “We’re not standing still; we’re looking at ways to keep our roads free from congestion and safe.” www.highways.gov.uk Tel: 0300 1235000
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UK Carline_feature 2 11/08/2014 15:29 Page 42
LEASING AND RENTAL: UK CARLINE ounded in 1999 by Managing Director, David Culshaw, UK Carline operated on the principal of importing and supplying a variety of reputable and prestige motors to key organisations throughout the UK. Since then, the company has vastly expanded and evolved intuitively in line with market changes to become a supplier of all makes and models of leased vehicles to both commercial organisations and individuals, covering motorists from all walks of life. Currently supplying over 4,000 cars and commercial vehicles per year, UK Carline has successfully established itself as an integral part of the motor industry who can supply any make and model of car or light commercial vehicle to an expansive network of UK clients.
F
STRONG RELATIONSHIP
PUTTING CUSTOMERS FIRST Established in 2001, UK Carline is a British leader in the contract hire world and is known throughout the country for providing car leasing deals on many of the best car models around.
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Having worked with a variety of key organisations throughout the UK such as Lex and the Bank of Scotland since foundation, UK Carline has built up a strong relationship and solid reputation for quality within the sector, on which Jonathan Nolan, Head of Corporate Sales for UK Carline comments: “We do like to develop long term relationships after all! We also have long-standing partner relationships with Network (part of Leaseplan), ALD and Hitachi Finance to name but a few.” This focus on relationships has enabled UK Carline to understand the individual needs of its clients and how best to support them in the long run, focusing on both great value and great service when working with its customers: “It’s not just rental, it’s a relationship,” adds Jonathan. Commenting on the importance of looking after both commercial and individual clients, Jonathan adds: “It’s not all just about the sale with UK Carline, if a client has a problem we will help and involve the manufacturer if necessary.We’re always happy to hear from our customers and we’re always ready to assist them. We genuinely care.” Through this level of dedication to customer care, UK Carline has successfully gained ground in
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LEASING AND RENTAL: UK CARLINE a highly competitive market and serves as a role model for quality both in initial service and after-sales support. Due to UK Carline's extensive experience in the supply of an assortment of vehicles to the market and a strict, no-nonsense, jargon-free approach for clients, the company has enjoyed a strong working relationship with key client, the National Federation of Builders whom they have now been working with for approximately one year. Being the official fleet partner for the federation's members has enabled UK Carline to further its operations through its reputable and highly regarded membership network, thus paving the way forward for the company in future years.
BENEFITS Through utilising its substantial buying power and weight in the sector, UK Carline has been able to provide amazing offers and benefits to clients, both small and large so that they have access to some of the best rates for vehicles. Jonathan explains this in saying: “Not only does this reduce their fleet costs but we can also ensure that they have newer, reliable vehicles and vehicles that are the most suitable for their work. Having more reliable vehicles also reduces their downtime and assists them with their duty of care obligations on-site.” With its dedicated network of suppliers and support services, UK Carline is able to offer and support a vast range of additional services on an individual client-by-client basis to ensure needs are consistently met. Of these services, the most prominent of which is
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WE’RE ALWAYS HAPPY TO HEAR FROM OUR CUSTOMERS AND WE’RE ALWAYS READY TO ASSIST THEM. WE GENUINELY CARE.” DAVID CULSHAW MANAGING DIRECTOR UK Carline’s carbon management service in which CO2 emissions are calculated at the beginning of each vehicle lease. This is done by multiplying the total mileage contracted for each agreement by the number of grammes of CO2 emitted per kilometre for each individual vehicle. To support greener business practices, UK Carline is additionally dedicated to the use and investment into ethical and credible carbon reduction projects to offset carbon emissions. Commenting on UK Carline's dedication to protecting the environment, Jonathan explains: “Our CO2 offset scheme isn’t just a bold statement of UK Carline’s commitment to the environment but it’s also a commitment to our customers to help them achieve their own specific carbon reduction targets. Companies having their emissions evaluated under supply chain review can benefit from the scheme. Many of our business clients that offset their emissions have found that they have an advantage when tendering for new business over their competitors that don’t.”
www.ukcarline.co.uk Tel: 01995 641111
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THIRD PARTY LOGISTIC: PACK-IT GROUP
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THIRD PARTY LOGISTIC: PACK-IT GROUP
THE COMPLETE SOLUTION
Established in 1988, Pack-IT Group is an award winning direct mail and third party logistics organisation based in Cardiff, South Wales.
Unit E Capital Point Capital Business Park Parkway, Cardiff South Glamorgan CF3 2PY Web: pack-it.com Tel: 029 20365900
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ith the retail trend towards internet shopping, Pack-IT Group is perfectly placed to take advantage. Having started as a direct mail business 29 years ago, the third party logistics firm now specialises in providing e-commerce fulfilment. The aim, as Business Development Manager Joseph O’Sullivan emphasises, is to make the process simple for companies wanting to outsource large parts of their operation: “They order a container of products, it comes to our warehouse and we store it.We set up an account manager and pick and pack team to manage the stock and record it on our warehouse management system, which integrates with their ecommerce platform. “That gives a live feed of orders and we pick them, then pack their goods depending on how they want it done. It’s all bespoke and varies from just getting it out safe and secure to using fully branded tape, boxes and gift wrapped material. We distribute via various channels, such as courier, Royal Mail or DPD, internationally but mainly across the UK.” It’s a service provided for any business from a small start-up selling on eBay to an international company needing a UK distribution hub. It enables the customer to avoid acquiring warehousing and equipment, saves time and overheads in setting up processes and allows it to concentrate on its main business of obtaining products and increasing sales. The offering includes ancillary services such as mail forwarding, call handling and the design, printing and distribution of marketing brochures. “We provide anything needed to support warehousing and distribution,” states Joe. “It’s a complete solution and our partners help our clients gain access to markets. For example, if you want to trade in Germany, we have somebody that can help you trade and boost your orders there. If you want to set
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THIRD PARTY LOGISTIC: PACK-IT GROUP up a bank account in Spain, we can do it within seven days and you save money on overheads. We have a wide range of partners including people who can boost your search engine optimisation or your presence on social media.” Those partners include Currencies Direct where its etailer service helps customers make and receive payments for a variety of countries. It simplifies foreign exchange from multiple payments with guaranteed exchange rates, thereby maximising profits.
‘TO THE NEXT LEVEL’ The process is largely automated, built on stock management and shop systems from e-commerce solutions provider Plenty Markets. This partner makes the whole process simple, offering innovative ideas and being particularly effective in EU markets where it’s increased online orders for several clients. The aim, as Joe outlines, is to meet each client’s needs exactly: “There’s no one size fits all so it’s completely bespoke every time. We are representing a company so we work how they want to work.We have extensive meetings with clients and regular reviews of services to make sure they’re getting everything they need and it’s working efficiently. Our systems interact with various platforms so our technology needs to be very flexible and accept different interfaces.” Many clients are sourced directly, Pack-IT building relationships with companies that specialise in creating ecommerce websites. One such company is Creo, which builds creative and technologically robust websites that are compliant with the Pack-IT brand, sufficiently flexible to meet most budgets and enable the two companies to deliver end-to-end solutions. The overall intention is to provide the best service in an effective and competitive way for often high-volume businesses. The continuation of that is assured through a process of constantly re-assessing relationships and the way the service is delivered. “If we can find a better way of getting their product out with less hassle and a better rate, we will do that and we’re constantly trying to provide the best value for money,” confirms Joe. “We promote best practice, find the most cost-effective way and deliver the best quality.” Pack-IT was set up as an independent and approachable family business with an emphasis on social enterprise and that’s the way it remains. Consequently, it only takes on partners with a green policy, recycles what it can and supports the community through local employment. As a result, there’s pride in the company’s achievement of winning awards for social enterprise. The recent recession has put pressure on margins but the company’s grown through it and the main focus is to continue to do that while constantly evolving but retaining a family feel. Joe says: “We’re concentrating on making e-fulfilment our speciality but doing things a little differently and standing out from the competition. Keeping that personal touch is very important. Companies come to us because we’re good at what we do, they feel comfortable and know their stock’s going to be looked after. We provide what they want and maintain the standards they set, whether a small business or a larger organisation.”
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EOS_feature 2 18/08/2014 14:17 Page 48
THIRD PARTY LOGISTICS: EOS UNIFIED SOLUTIONS
TRANSFORMING THE
FUTURE
EOS Unified Solutions is a market leader in providing the expert design, configuration and installation of interactive video conferencing units for businesses across the globe.
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OS Unified Solutions is a market leader in the provision of design, configuration and installation of TelePresence, the interactive video conferencing unit for businesses across the globe. TelePresence installations are revolutionising the way the world does business. Immersive video conferencing units allow people located anywhere in the world to interact face-to-face within specially customised telecommunications rooms. To date the company has installed more than 2,000 TelePresence systems worldwide. Its certified installation engineers are dedicated to providing exceptional service and technical expertise, ensuring a customer’s TelePresence suite is installed to their unique specifications and requirements. Specialising in the efficient and non-disruptive installation of TelePresence systems and room infrastructure, EOS is skilled at installing systems to precision even under the most challenging timeframes. After an initial room audit assessment to approve the site for development, its engineers will get to work configuring and installing video conferencing systems.Ancillary devices are installed and then post-installation assessment and user acceptance testing is carried out. Through the company’s customised logistics and warehousing solutions, all aspects of the delivery of the product are handled in-house so customers don't need to
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THIRD PARTY LOGISTICS: EOS UNIFIED SOLUTIONS waste time and resources organising these tasks.The delivery of TelePresence systems may require complex logistics that involve scheduling, transportation and storage ordering, so it is vital that EOS has the ability to coordinate this. Drawing on more than 25 years experience EOS Unified Solutions has established its position as a market leader in global transportation and logistics. With its extensive knowledge, expertise and secure global logistical partnerships it guarantees cargo will be delivered safely and on time, no matter where customers are in the world. EOS also provides market-responsive, secure and specialised storage solutions on a global scale. The company is dedicated to providing a simplified transportation and storage solution for the product. Its team of knowledgeable and dedicated transportation specialists will provide customers with quality logistics solutions to ensure their cargo is securely stored, transported and delivered to your door. Added value services include customised solutions, warehouse management, logistics consulting, custom clearance, white glove delivery, reversed logistics and waste management. The installation of TelePresence video conferencing suites involves time, dedication and technical expertise. EOS makes the process simple by taking charge of the entire project – overseeing the process from initiation to completion. The company has a highly disciplined approach to project development and a dedicated project management team that is focussed on planning, organising, securing and managing all resources until specific project goals are realised. EOS ensures that all projects are successfully completed even under the most challenging timeframes and environments. Its dedication and expertise also ensures that constraints of scope, time and budget will be overcome so pre-defined objectives can be achieved. www.eos-uss.com Tel: 028 4065 1006
Take a closer look at the industry Subscribe to Transport and logistics MAGAZINE Call:
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TIMBER LOGISTICES: TIMBER TRADE FEDERATION
ur main challenge has been to overcome the general misconception that using wood has contributed to the deforestation of the tropics,” proclaims Timber Trade Federation (TTF) President Stephen King. “That has been a core aspect of the TTF’s work highlights creating sustainable wood supply chains supports the forests and the people living in them. Various independent schemes, our Responsible Purchasing Process and third party bodies create conditions whereby members can use evidence-based resource to prove they’re buying legal and sustainable timber.” Sustainability and the environmental benefits of using wood are the type of message the TTF has been putting out since its formation in 1892. Stephen says: “The goals are to promote and protect the interests of the timber trade, disseminate commercial information, support or oppose legislation and undertake activities to grow the use of wood. The TTF is the largest wood industry supply chain representative body so almost all wood products used in the UK pass through our members’ hands. Those members trade timber products or process them and pass them down the chain.” Services to members include providing market intelligence, environmental services and business support, helped by the Federation’s executive team having a wide variety of skill sets that enable them to cover aspects such as UK and EU legislation, technical, quality management and environmental issues. “The TTF is a robust, commercially astute trade association,” emphasises Stephen. “There are few things people ask that they won’t get an up-to-the-minute answer on.”
“O
EUTR COMPLIANCE The capability has encouraged the forging of strong links with the National Measurement Office, the UK regulatory body measuring the take-up of the EU Timber Regulation. As Stephen explains, that had the potential to cause problems for those dealing in timber: “It requires anyone who imports wood into the EU to undertake a level of due diligence. Most TTF members are likely to have gone through our Responsible Purchasing Process, with some others using processes that have been approved by the TTF, and be covered under FSC and PEFC schemes, which makes EUTR compliance significantly easier.”
CREATING RELATIONSHIPS Creating relationships and sharing information with other bodies, such as the Construction Products Association, the CBI, government agencies and the Road Haulage Association, are part of the strategy to increase TTF’s influence.
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GROWING THE USE OF The Timber Trade Federation (TTF) is at the centre of the UK’s timber industry with an impressive reputation.
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TIMBER LOGISTICES: TIMBER TRADE FEDERATION
Timber Trade Federation The Building Centre 26 Store Street London, WC1E 7BT. Tel: 020 3205 0067 Web: ttf.co.uk Tel: 01782 202122
They also help the organisation’s aims of promoting the use of wood and influencing legislation to benefit members.
TOGETHER A concern being addressed currently is the fragmented nature of the timber industry where there are several niche organisations but only the TTF encompasses the complete supply chain for the wood products market. “There’s a broad ambition to bring the industry together,” states Stephen. “While we are the largest organisation, a confederation of timber associations can represent the entire wood industry. There are active steps to look to mergers but we need like minded and willing people to undertake such a process. That’s the broad ambition and my Presidency is a two year role so, when I finish in June 2015, I hope to leave a Federation that will have taken steps along that path.”
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QUALITY & A SMILE
STOCKWELL’S PASSION FOR QUALITY PRODUCTS AND A PROFESSIONAL AND HONEST APPROACH TO BUSINESS HAS RESULTED IN A SUCCESFULL COMPANY THAT PUTS THE CUSTOMER FIRST
T
he origins of the business stem from D N
Following the demise of Sir William Burnett in
Rochester, Kent. Combining with the dedicated skills
Green & Co (Timber) Ltd, ran by Rupert
2005, Charlie then recruited Vernon Bright with his
of our haulier, Clark Freight; Alby Clark will be able to
Green. Rupert was planning new ventures
wealth of experience of the packing case industry.
deliver anywhere in and around the London / M25
abroad, so Charlie took over the Softwood business
SFP now offers the perfect quality solution for the
area, normally within 24/48 hours. Loads or part loads
from D N Green'; hence the original trading title of
supply to the export case and timber packaging in-
"Stockwell & Green".
dustries. It is committed to providing the best possible
Our stock covers all regular requirements and a
Rupert and Charlie worked alongside one another,
quality at an affordable price level. We at SFP, are
few 'specials'. If you have a regular need of non core
combining their in-depth knowledge of the Sotfwood
conscientious of the fact that value for money is gov-
sizes (planed or sawn) do not hesitate to enquire as
trade for six months before Rupert departed with his
erned by minimising waste that can be created by
we are able to source any demand in pack (or more)
family for a period in North America.
poorer condition timber and an inefficient length crite-
volumes from our range of suppliers.
to other regions of the UK are regularly organised.
Charlie brought with him from his past experience
ria. With Charlie's experience of procurement, we en-
As members of the Timber Trade Federation and
of running the family business, Stockwell's Ltd (previ-
deavour to source the 'best fit' for the needs of our
Timcon, we are proud of our professional and honest
ously G C Stockwell (Hardwoods) Ltd) his sister, Alex
customer base.
approach. We know that customers' have a choice of
Nicholls, who looks after the ledgers and accounts from her Basingstoke office.
We provide anything form the odd pack to full load
suppliers. We offer a transparent and genuine option
from their undercover dock storage facility at
that gives a high level of integrity coupled with a smile!
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J wooster & Sons _feature 2 15/08/2014 11:49 Page 54
FLEET REVIEW: W. J. WOOSTER & SONS LTD
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TRANSPORT, STORAGE AND DISTRIBUTION
W J Wooster & Sons Ltd is a professional, family-run road haulage and storage company with over 40 years of experience in the field he vastly experienced W. J. Wooster & Sons Ltd in Nazeing, Essex has operated a professional, family run distribution and storage business for customers in the UK and abroad for more than 40 years. Working with clients to develop solutions tailored to individual needs, the company has built strong, long-term relationships thanks to enduring high standards and attention to detail. Founded in the 1970s by William Wooster, the business was originally run as a single driver-owned vehicle operation in Waltham Abbey. William’s reputation for reliability and cost effective service led to an increasing workload necessitating the need to acquire more vehicles and drivers. This also saw the business move to larger sites, firstly to a new location in Waltham Abbey before relocating to its current home on Nazeing in 1980. Purpose-built warehouses were erected (with an onsite workshop for vehicle maintenance) while the fleet continued to expand accordingly. Dealing with both road haulage and storage, the company has access to its own diverse fleet of vehicles as well as extensive warehousing space. Within the fleet 7.5, 12 and 18 tonne lorries are complemented by 44 tonne artics and
T
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transit vans allowing W. J. Wooster the flexibility to transport everything from small parcels or much larger goods. A wide range of services are available including same-day and nextday delivery, economy deliveries and regular contract deliveries. The company also has the flexibility to operate outside of normal working hours if needed. The distribution service is supported by a diverse warehousing solution with comprehensive handling and storage facilities. The company has at its disposal fork-lift trucks, hand pump up trucks and sack barrows, and electronic scales that can handle goods up to 6,000 kilos in weight. W. J. Wooster can handle and store not only palletised goods but anything from loose small boxes and cartons to industrial machinery and oversized goods. Clients use Wooster’s storage service for a range of needs such as a secure place to leave possessions during house or office moves, regular storage of business goods or facilities to store hardware during a site move. In addition to normal storage, a pick and pack delivery service is available alongside stock rotation, labelling and sorting. W. J. Wooster’s services also encompass re-packing and restacking for clients who have goods which are unsuitable for
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FLEET REVIEW: W. J. WOOSTER & SONS LTD
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FLEET REVIEW: W. J. WOOSTER & SONS LTD
point of sale while transhipment services are available for customers in need of quick solutions. All this is managed within highly secure facilities and via permanent, fully trained warehouse staff. Clients can be safe in the knowledge that their goods are protected by way of CCTV cameras and a National Security Inspectorate EU approved alarm system. The site is also manned 24 hours a day and protected by a number of other security measures such as a razor wired perimeter wall and guard dogs. You can see W.J. Wooster’s commitment to quality, flexibility and personal service in all facets of the business. For example, the company recognises that its drivers are not only ambassadors for the business but for the client as well, meaning stringent training programmes and ongoing assessment to ensure vehicle operators understand and can carry out their role to a very high standard. The company is also a member of the FORS scheme to help it further improve fleet activity and safety while reducing the environmental impact of it operations. Equally, W. J. Wooster acknowledges that it has a commitment to the wider community. This has seen
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“WE LIKE TO THINK WHAT SETS US APART FROM OTHER HAULAGE COMPANIES IS THAT OUR CUSTOMERS AND CLIENTS ARE ALL TREATED AS IF THEY ARE PART OF OUR FAMILY AND PARTNERS WITHIN THE BUSINESS,” the company look at ways it can reduce both its carbon footprint and noise pollution. For example, all its vehicles are fitted with exhaust and break silencers and the exhaust systems are fitted with specialist filters that minimise emissions and are Euro compliant. W.J. Wooster also works closely with London Councils and is a member of the London Lorry Scheme which looks closely at routes and times of travel. In addition, the company’s drivers are trained on methods of driving using Department for Transport freight best practice on fuel efficiency which also greatly cuts down fuel emissions while it holds a waste licence to enable it to carry various waste produce for disposal to the proper and correct waste disposal sites. Barry Street, Traffic Manager, feels this family-run company stands out because it has moved with the times, adapting to varying client needs while maintaining that all important personal touch. “We like to think what sets us apart from other haulage companies is that our customers and clients are all treated as if they are part of our family and partners within the business,” he says. “Our customers are treated not just as account numbers or data like in large corporate organisations, but real people and are treated and respected as so. Every job is looked on with the utmost importunacy whether it is one carton or box, one pallet or a full articulated vehicle load.”
Meadgate Farm Depot Sedge Green, Nazeing Essex EN9 2PA www.woosterhaulage.co.uk Tel: 01992 465 421
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Alpi UK_feature 2 12/08/2014 15:05 Page 58
FREIGHT AND CARGO: ALPI UK eing part of a large group generally provides several benefits. For Alpi UK, those include a network of global companies that are customers for its services and make available resources to deliver those services anywhere. Alpi UK is a subsidiary of Italian company Albini & Pitigliani, which started making local deliveries from textile suppliers to garment manufacturers and has since grown into an international operation with 160 offices worldwide. Having handled UK trade through agents until 1990, the parent company formed Alpi UK. “We started dealing in the Italian market,” recalls Managing Director Martin Reeves. “Then it was continual expansion into markets where our parent company had offices and we started cross-trading with other group members, now dealing with a big majority of them.” The company has additionally built its own customer base in the UK, often a joint effort of sharing customers and trade with other Albini businesses. Having been a freight forwarder predominantly concentrating on road freight, it’s now developed air and sea freight services and increasingly undertakes logistics work from its 120,000 square foot warehouse.
B
LEADING FREIGHT FORWARDER Formed in 1990 Alpi UK Ltd has been providing for clients’ needs, whilst striving to attain the best industry standards to the services. HEATHROW: Alpi Air, Suite 402 Colnbrook Cargo Centre Old Bath Road Colnbrook, Slough Berkshire SL3 0NW Tel: 01753 210060 BASILDON: ALPI House, Miles Gray Road Basildon, Essex SS14 3HJ Tel: 01268 535 300 BIRMINGHAM: Units 15-19, Coleshill Industrial Estate Station Road Coleshill, Birmingham B46 1JP Tel: 01675 463284 MANCHESTER: Floats Road Roundthorn Industrial Estate Baguley, Wythenshawe Manchester M23 9LJ Tel: 0161 945 6770 www.alpiuk.com
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FREIGHT AND CARGO: ALPI UK
The origin of the business means Alpi specialises in the fashion market although it will handle most consignments. In fact, the aim is to provide as complete a service as possible, including customs brokerage. Martin says: “If we find niches, we exploit them by finding others that need them. We’re very flexible, give a personal service and customers talk to the same people consistently.We’re very lucky with our staff and find solutions for those with problems.” Alpi doesn’t have its own fleet but uses regular partners to handle consignments including Northdown Carriers Ltd and International Forwarding Ltd. That also applies to major customers where Alpi freight manages their business across the world, finding transport to meet demand that varies due to the seasonal nature of the fashion trade. The operation is helped by the company’s structure of locations in the UK and the availability of other group companies. “Our branches operate some services directly and we also do cross trade work such as from Italy into the Far East or Germany,” explains Martin. “We have support from overseas offices to make local arrangements and if we need warehousing overseas.” Those arrangements enable Alpi to provide a comprehensive service that’s monitored constantly, with larger customers receiving monthly reports, statistics and KPIs. It’s backed by technology and an emphasis on personal contact, ensuring the company rarely loses customers for avoidable reasons. That allowed Alpi to come through the recession, which affected the fashion trade in particular in all global markets. Alpi’s flexible nature, as Martin recounts, means it can react quickly to a rapidly changing market: “Customers that have been buying in the Far East are now buying in Europe while textile manufacturers are moving their fabric to Eastern Europe to manufacture the goods. With our cover through the parent company, we can react fairly quickly, have started to reemploy people and we’re concentrating more on sea and air freight areas to get a better balance.”
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lookingback_feature 2 12/08/2014 16:09 Page 60
Looking back at...
SIR ROBERT ALEXANDER WATSON-WATT In our regular column we take a brief look at some of the great pioneers, innovators and technology that has helped shape the world’s transport system ir Robert Alexander Watson-Watt was one of the leading figures in Britain during the 1930s and 1940s in the pioneering use of radar to help the allies gain control of the skies. Following Watson-Watt’s promotion to superintendent of a new establishment under the British Air Ministry, Bawdsley Research Station, exploration into the use of radar and its implications in warfare was accelerated.This saw the design and installation of aircraft detection and tracking stations called Chain Home along strategic locations on the east and south coasts of England prior to the beginning of the Second World War in 1939. This innovative system saved thousands of military and civilian lives by providing a vital early warning system. Not only did it help the Royal Air Force win the Battle of Britain, it enhanced the allies’ ability to defend the country while improving air raid warning alerts. One of the great ideas Watson-Watt put forward was to have fighter planes carry their own radar. It was widely acknowledged that if German bomber campaigns failed during the day they would turn to night raids. At night, bombers could be detected at about 300m but the existing Chain Home systems didn’t have the accuracy needed to get fighters close enough to intercept.Watson-Watt with his colleague Edward Bowen devised a
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EATING CARROTS MAKES YOU SEE IN THE DARK This idea was propagated during the Second World War to help the allies hide from the Germans the use of their new aircraft detection system. The German bombers struggled during night fighting, taking hundreds of casualties. They were unable to understand how the allies could pinpoint the direction of their attacks and shoot down many aircraft despite the cover of darkness. Ultimately, it was thanks to the new radar system employed across Great Britain. However, to keep this under wraps, propaganda spoke of the eyesight-improving benefits of carrots. While the vegetable’s high content of Vitamin A has been proven to help eye health, the myth that it vastly improves eyesight, particularly night vision, is nothing more than an old wives’ tale that originated during the war.
WHAT IS RADAR?
radar system that could be fitted to aircraft to help them pinpoint enemy planes and intercept them. The system was perfected by 1940 and was instrumental in eventually ending the Blitz in 1941.
TRANSPORT & LOGISTICS MAGAZINE
The name “radar” was coined in 1940 by the United States Navy as an acronym for Radio Detection and Ranging. The objectdetection system was secretly developed by several nations in the 1930s and 1940s. It uses radio waves which are sent out by a radar dish or antenna which then bounce off objects to determine range, altitude, direction or speed. In the Second World War it was used to detect planes and ships but has since been used to track spacecraft, guided missiles, weather formation and terrain.
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ISSUE 149
TRANSPORT &LOGISTICS ISSUE 149
D R I V I N G
T H E
I N D U S T R Y
F O R WA R D
HIGHWAYS AGENCY MAKING OUR ROADS SAFE
TRANSPORT & LOGISTICS MAGAZINE
We talk to Alan Rowley, Fleet Manager at the highways agency Page 36
: e d i s lso in
A
PACK-IT GROUP Page 44
T A Reader Page 30
ALPI UK Page 58
PLUS: LANTERN RECOVERY SPECIALISTS PAGE 8