Transport & Logistics Issue 156 by T & L Online

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ISSUE 156

TRANSPORT &LOGISTICS

TRANSPORT & LOGISTICS MAGAZINE

D R I V I N G

T H E

I N D U S T R Y

F O R WA R D

ELB PARTNERS

GOLD STANDARD FLEET OPERATOR & pinnacle for excellence within the logistics sector

amhsa - page 40

vision travel - page 48

dfds seaways - page 44

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EDITORS COMMENT New research has emerged suggesting supermarkets are bullying suppliers through a number of tactics which will ultimately damage the procurement process’s reputation. Indeed, procurement professionals were getting a bad name according to 88% of purchasers surveyed across the CIPS membership. 1,002 responses found “pay to stay” was the most disliked strategy followed by late payment, lengthy payment terms and retrospective discounts. The consensus is that the retail sector simply isn’t doing enough to clean up its act. In fact, over 30% of respondents highlighted instances of modern slavery or the use of child labour as two of the biggest scandals still plaguing the sector PUBLISHER: Noah Quirke GROUP EDITOR: Daniel Stephens EDITOR: Ciaran Jarosz MAGAZINE MANAGER: Shane Kelly

today. In the survey this was followed by the horse meat scandal, supermarkets treating suppliers as “cannon fodder”, and the Rana Plaza garment factory collapse. David Noble, group CEO, CIPS, said: “This is a fascinating piece of research on the thoughts from the profession on this sector and won’t be easy for retail buyers to

FEATURE MANAGERS: Mark Todd Eddie Hunt Will Hewitt Arron Greathead

read at times. But the ultimate responsibility must sit with boards and CEOs of

ART EDITOR: Stacey Brewer

More transparency is needed. That’s the most important point to take out of this.

DESIGNERS: Carla Taylor Sam Dickinson

reputations. Other recommendations included helping customers understand the

companies to interrogate their supply chains and understand what exactly is happening and who is responsible and accountable.” Nearly half of respondents agreed that transparency would improve retailers’

CONTRIBUTORS: Jeff Senior Amy Marsden

potential human cost of cheap goods and the improvement of relationships

PRODUCTION: Vicki Lindsay Lisa Pollinger

There were some positives found in the research such as the speed to market of

ADMINISTRAT0R: Lisa Barrans

innovation.

ACCOUNTS: Nick Charalambous

Noble added: “There has to be some humanity in the relationship with suppliers

Transport & Logistics Magazine is published by: NQ Publishing, 6th Floor, Crown House Southgate, Huddersfield HD1 1DE Tel: +44 (0)1484 437300 E-mail: noah.quirke@nqpublishing.com www.tandlonline.com

fore.

Transport & Logistics Magazine is published by NQ Publishing. Company registered in England & Wales. All material is the copyright of NQ Publishing. All rights reserved. Transport & Logistics Magazine is the property of NQ Publishing. This publication may not be reproduced or transmitted in any form whole or part without the written permission of a director of NQ Publishing. Liability: while every care is taken in the preparation of this magazine, the publishers cannot be held responsible for the accuracy of information herein, or any consequence arising from it. In the case of company or product reviews or comments, these have been based upon the true and honest opinion of the Editor at the time of going to press.

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between suppliers and supermarkets. the retail supply chain, as well as development of international supplier and

in the retail sector, and I hope that as the debate continues, this will come to the “In the end, the basic principles of good procurement practice are the same. Whichever profession practices them, procurement skills are transferable across all sectors and if other sectors can act responsibly using our Code of ethics then retail can too.”

DANIEL STEPHENS GROUP EDITOR

TRANSPORT & LOGISTICS MAGAZINE

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CONTENTS

INSIDE SECTIONS NEWS

PROCUREMENT

WASTE & RECYCLING

NATIONAL RECOVERY REVIEW

FORS

RAIL

WAREHOUSING

SHIPPING

BUS & COACH REVIEW

LOOKING FORWARD...

FEATURES News The latest top stories

Scotland Excel Centre of procurement expertise

Heard Group Services Quality, reliability and excellent service

Scottish Vehicle Recovery Association A single, unifying voice

RD Avery Never say no...

ELB Partners Gold standard fleet operator

Network Rail Network rail award labour contracts

Gideon Hillman A hands on approach

AMHSA The automatic choice

DFDS Seaways 44 The pinnacle of customer-centric freight shipping services Vision Travel First class transport

Travel De Courcey Giving passengers something different

Edwards Coaches 90 years of success

Prospect Coaches 3 generations of excellence

Johnson Bros. Tours Youâ&#x20AC;&#x2122;ll love our way

Dews Coaches Family business continues to thrive

Looking Forward... Solar Impulse 2

RD AVERY @TandLMagazine 2

TRANSPORT & LOGISTICS MAGAZINE

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CONTENTS

DFDS SEAWAYS

SCOTLAND EXCEL

ELB PARTNERS

EDWARDS COACHES COACHES

AMHSA

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TRANSPORT & LOGISTICS MAGAZINE

156 news.qxp_feature 2 12/03/2015 10:01 Page 4

NEWS

BUSINESSES IN TRANSPORT AND LOGISTICS URGED ‘SWITCH TO SAVE’ OR LOSE OUT ON ENERGY BILLS Businesses in the transport and logistics sector are in the dark on energy purchasing as new research shows that nearly half (49%) have never switched suppliers or tariffs, with one in five not knowing that switching is an option for them. Three-quarters of SMEs (76%) in the transport and logistics sector believe they pay too much for their utilities and almost the same number (71%) understand there are savings to be made. Following recent consumer switching campaigns, the study, published by one of the UK’s leading energy and water consultancies, Utilitywise, explores what the transport and logistics businesses know about energy switching and found that despite feeling they pay too much, there is a lack of understanding about the options or perceived barriers that stop them taking action. Although 15% of businesses in the transport and logistics sector switched in the last year, many others avoided moving to new suppliers and tariffs due to the belief it is not worth the hassle (27%) and the return would not outweigh the time it takes to organise (27%). When it comes to reasons why business owners in the transport and logistics sector are reluctant to explore switching, many believe it will take them too much time and effort: 38% fear costs and fees attached to transferring to a new supplier, an increase of paperwork and forms to fill in makes 35% of businesses nervous, 14% even believe that switching will cause a disruption to their energy supply and that they may be left for a period of time with no gas or electricity Andrew Richardson, Deputy CEO of Utilitywise, said: “There has been much in the news about domestic customers switching to get better energy deals, which is positive in terms of building a competitive market place and educating consumers about energy. Businesses in the transport and

logistics sector can do the same and there are real savings to be made. However, it is daunting and more complicated for commercial enterprises to navigate switching as they may have a number of sites, meters and different contracts – this is where working with Utilitywise can help. “Our teams are experts and can advise on the best approach for energy management - our flexible purchasing team has saved our customers over £1.2 million in the last 12 months with an annual average of £55,000, while our fixed contract team is saving hundreds for customers on a regular basis. We can take the hassle out of switching and help businesses in the transport and logistics sector manage their energy better.” Over one third of businesses (36%) in the sector reported that a feeling of taking the power back into their hands would encourage them to switch energy suppliers, on top of a financial motivation. A saving of £100 - £200 per year would be enough to encourage 20% of businesses to switch and over half (54%) already believe they would save up to £300 if they were to switch in 2015. David Riches, Executive Director for Commercial, Trade and Marketing from the British Chambers of Commerce, said: “Many Chamber members in the transport and logistics sector are small business owners and have to juggle long-term planning at the same time as running the day-to-day operations of their company. Understanding their energy overheads is an important element in managing their business costs effectively. Our research, conducted amongst thousands of Chamber business members across the UK, tells us that many businesses need help when they look to cut their energy costs by switching suppliers. Our Affinity Partnership with Utilitywise was established with this in mind.”

SHORT-TERM SHIPPING MARKET REMAINS WEAK London, 27 February (Argus) — Shipowner Gaslog forecasts a weak spot market for LNG carrier charter rates because of the large number of new vessels due to be delivered to the market without contracts. But with over 120mn t/yr of new liquefaction capacity under construction, the market will tighten in the next few years with new production outstripping anticipated available shipping capacity which will support spot charter rates in the

long term. Spot fixtures in the fourth quarter of 2014 were stronger than the same time last year, Gaslog said. The company also said that the charter for the 153,600m³ Gaslog Chelsea has been extended until May. The vessel was chartered by PNG LNG as a project vessel for the 6.9mn t/yr PNG export plant in Papua New Guinea in mid-2014, originally until the end of the year.

TRANSPORT & LOGISTICS MAGAZINE

SWISSPORT GHANA TO START OPERATIONS Ground and cargo handling services provider Swissport International has announced the opening and operational start of Swissport Ghana. Swissport Ghana is an equally owned joint venture company between Swissport International and Ghana Airport Cargo Centre (GACC). GACC is a joint venture between Air Ghana, a registered

Ghanaian Airline and Logistics Company based in Accra, Ghana, and the Ghana Airports Company, the official operator of all airports and aerodromes in Ghana. Swissport Ghana will offer cargo warehousing and ramp handling at a brand new cargo warehouse, which is currently under construction and scheduled to be completed in Q4, 2015.

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NEWS

HEATHCLIFF HAULAGE TO BE LIQUIDATED

Wisbech, Cambridgeshire-based Heathcliff Haulage has entered the creditors’ voluntary liquidation process after it bought in an administrator and ceased trading last year. Heathcliff was estimated to have owed unsecured creditors £1.2m at the time of its collapse in January 2014 In a progress report filed at Companies House, administrator Harrisons said it had faced difficulty in obtaining money from some of Heathcliff’s debtors. It does however expect a sum of £446,929, owed to factoring company Bibby Financial Services, to be paid in full, as well as have a surplus available for the payment of other creditors. The report also revealed Heathcliff had 14 vehicles that were

subject to a finance deal with Eastern Counties Finance, which were returned to the supplier shortly after the administrator’s appointment. It also owned two trucks that were estimated to be valued at £18,000, however when taken to auction they were found to be in a poor mechanical condition and only raised £7,000. The operator also received a £6,177 sum in respect of an insurance refund due at the time of its administration. Heathcliff went into administration last year after a combination of the loss of a major traction-only contract, unsustainable rates, rising fuel prices and the cost of maintaining an ageing fleet.

IVECO AND LONDON WELSH PARTNERSHIP Iveco recently joined forces with The London Welsh Rugby club, to provide them with a new kit van. Delivered by Mark Rowland of M&M Commercials and Dean Hall of Grays Truck and Vans. London Welsh Rugby club that is in the Aviva Premiership and based in Oxfordshire. This is a good partnership as The New Daily Van has a strong reputation for being stronger and more durable than other vans of its type and size and being linked to an Aviva Premiership rugby club, a sport known for its toughness, it is clear

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that the Daily will be able to cope with anything that the club can throw at it. The kit van will be used to transport the kits and equipment of the likes of Piri Weepu and Dean Schofield to away games which can be anywhere in the UK as well as in Europe. London Welsh kit manager Pete Lowe, said: “It’s a great van, superb to drive with plenty of room for all our kit. Thanks to Iveco and M&M Commercials - the other clubs are very impressed. It will also be very handy for stocking up on beer and wine in Calais!”

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LEGAL LOGISTICS

NON-GUARANTEED OVERTIME?

TO INCLUDE, OR NOT TO INCLUDE; THAT IS THE QUESTION

A hot topic at the moment, particularly in the transport sector, is holiday pay and how to work out the calculations. Backhouse Jones, the leading UK transport law firm discuss a question frequently raised by clients: Q: Do I need to include non-guaranteed overtime when calculating holiday pay? In short, yes. In Bear Scotland Ltd and others v Fulton and others; Hertel (UK) Ltd v Woods and others; Amec Group Ltd v Law and others [2015] IRLR 15 EAT, the Employment Appeal Tribunal (EAT) held that regular non-guaranteed overtime should be included in holiday pay calculations. Backhouse Jones can confirm that this case will now not be appealed. The EAT concluded that the non-guaranteed overtime payments in question in these appeals were intrinsically linked to the performance of the tasks required under the workers’ contracts of employment and therefore must be taken into account when calculating holiday pay. Employees are entitled to “normal remuneration” when taking leave, so both guaranteed and non-guaranteed overtime should be taken into account in calculations for the four weeks of holiday pay that employees are entitled to. Note that the decision does not apply to the additional 1.6 weeks of statutory leave that employees are entitled to in the UK.

a three month period in which to bring an unlawful deduction from wages claim, any gap in a series of deductions of longer than three months would extinguish the claims for deductions concerning holiday pay that was paid beyond that three month period. Effectively, in practice this is likely to mean employees can only claim for leave during the past year in the Employment Tribunal. Unite the Union who acted for the employees in this case have confirmed they will not appealing this element of the decision. Further, a government taskforce has confirmed that the liability in respect of any claims lodged after July 2015 is limited to 2 years. Q: What do you do now? Given the case has not been appealed, it is now currently the case that nonguaranteed overtime should be included in the calculation of holiday pay as well as other payments which are intrinsically and directly linked to work, in order to stave off any future claims.

Q: What about backdated payments? This is the important part for employers. Previous concerns that claims under the Working Time Directive could be potentially backdated to 1998 when the UK adopted the directive, have been dispelled. The EAT has held that as the law provides for

For all related queries, please contact Rafia Ahmad on 08450 575 111 or email rafia.ahmad@backhouses.co.uk

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PROCUREMENT: SCOTLAND EXCEL

CENTRE OF PROCUREMENT EXPERTISE Scotland Excel is leading the way in providing responsible and cost effective public sector frameworks

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PROCUREMENT: SCOTLAND EXCEL

I n public sector procurement, and perhaps even procurement as a whole, it's not just about providing a low cost solution and cost-saving benefits – it has to be so much more. From initiatives to promote sustainability, best practice, economic development, community interests, and more, there's a myriad of additional benefits that can be made available through effective and responsible procurement. One organisation that is leading the way in providing responsible and cost effective public sector frameworks is Scotland Excel. A review by John F McClelland CBE on behalf of the Scottish Government in 2006, revealed an opportunity to restructure public sector procurement so that organisations could take full advantage of their combined purchasing power, and secure further efficiencies and benefits from their spend. Scotland Excel was established in 2008 as the Centre of Procurement Expertise to lead this new approach within the local government sector. A not-for profit organisation funded by all 32 Scottish councils, Scotland Excel has played a major part in achieving McClelland’s vision for public procurement. Over the past seven years, Scotland Excel has worked closely with its local authority members to develop collaborative contracts and facilitate improved procurement practices across the sector. Today, Scotland Excel has a portfolio of 43 collaborative contracts worth c. £617m per annum. Now, with new director Julie Welsh on board, and exciting plans in the pipeline to transform its operations and double the value of the contract portfolio, the outlook for Scotland Excel and public procurement is even brighter. Scotland Excel develops national contracts, so it can be challenging to construct effective frameworks which benefit all local councils and their communities. To meet these challenges, the organisation takes into account Scotland’s geographic diversity when developing tender strategies, as Terry Hand, Senior Procurement Specialist with Scotland Excel, explains: “To ensure sufficient coverage and choice, we have multiple suppliers against each framework. By way of example, the light vehicles framework has a total of 22 suppliers and the vehicles and plant hire

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PROCUREMENT: SCOTLAND EXCEL framework has about 50. We take geographic location into account as there are some companies which may only supply specific councils and we want them to have the opportunity to bid for local business. Our frameworks make sure that all councils can hire or buy the vehicles they need, wherever they can achieve best value.” Scotland Excel is committed to offering opportunities for companies of all sizes to participate in its frameworks, and recognises that this benefits both councils and sup-

pliers. Grant Montgomery, Procurement Category Manager, explains: “With our tyres framework, we liaise not only with national tyre providers but also local ones which have grown significantly over the last five or six years throughout Scotland. It has created a more competitive marketplace which is generating significant savings for councils while providing local suppliers with the opportunity to get involved in fitting and after-service.” Part of Scotland Excel's remit

also lies in sustainable procurement and extending the benefits of the money spent by the public sector. The organisation encourages framework contractors to adopt similar policies for corporate social responsibility as you would find in the public sector. From manufacturing processes through to factory management, waste reduction and more, Scotland Excel ensures that suppliers are consistent in their approach to legislative compliance and sustainable procurement, and monitors this from the initial pro-

curement stages all the way down to service provision. Grant Montgomery, Procurement Category Manager explains: “Specifically for our tyres contracts, we've worked very closely with bodies such as the Scottish Government, Zero Waste Scotland and waste management experts to encourage the reuse and recycling of tyres and ensure absolute compliance with all waste legislation in terms of where they go at the end of life. In this case, it is the cement kilns in Dunbar

“OUR FRAMEWORKS MAKE SURE THAT ALL COUNCILS CAN HIRE OR BUY THE VEHICLES THEY NEED, WHEREVER THEY CAN ACHIEVE BEST VALUE” 10

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PROCUREMENT: SCOTLAND EXCEL

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PROCUREMENT: SCOTLAND EXCEL

“WE'RE WORKING ON A NEW THREE YEAR CORPORATE STRATEGY AND TRANSFORMATION PROGRAMME TO EXTEND THE INFLUENCE OF THE ORGANISATION. where they are burned for fuel and also to create the ash with which they make the cement.” Looking at the developments underway at Scotland Excel, Maureen Robertson, Marketing and Communications Manager, explains: “We're working on a new three year corporate strategy and transformation programme to extend the influence of the organisation. We want to consolidate our position of excellence in public procurement, but we're also one of Scotland's most successful public sector shared services – procurement, training and consultancy work has been our focus to date and we are exploring what else we could do to help local councils meet their goals and deliver much needed services to their communities.”

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Some things at Scotland Excel may change as a result of the developing strategy, however it goes without saying that some things never will. Crucial to how Scotland Excel has always, and will always, operate is the way in which it promotes corporate responsibility through its frameworks. As well as making it easy for public sector organisations to access contracts which meet their procurement requirements, Scotland Excel also aims to provide them with additional social, economic and environmental benefits for their communities. This can only be achieved through close liaison and management of contractors and developing them as valued partners in a shared vision for Scotland. “We're very strong on community benefits to

ensure that contracts work in the interests of local communities,” explains Maureen. “For every contract we create, we ask our suppliers to commit to providing additional benefits when they reach a certain level of business. This can be economic benefits such as employing new staff or apprentices. Sometimes it's doing something that has social or environmental impact for the local community such as working with charities or planting trees. The fleet contracts are no exception to this, and we have tangible evidence that community benefits are having a significant impact across our entire contract portfolio.” It is clear that Scotland Excel’s approach to public procurement is one that is making a difference in so many areas. With big plans ahead, we’ll no doubt be hearing more about this remarkable organisation in the very near future.

www.scotland-excel.org.uk Tel: 0300 300 1200

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WASTE & RECYCLING: HEARD GROUP SERVICES

QUALITY, RELIABILITY AND EXCELLENT SERVICE Heard Group Services is a friendly, forward-thinking company with an outstanding reputation for quality, reliability and excellence in service provision s an independent family-run business, Heard Group Services is a friendly, forward-thinking company with an outstanding reputation for quality, reliability and excellence in service provision: “As a family run business we know the importance of remaining dedicated to providing a tailored, professional service to each and every one of our clients. We run a modern fleet of specialised and purpose built equipment, ranging from small utility vehicles through to state-of-the-art heavy industrial plant and machinery all of which is maintained and operated by competently trained operatives,” states the company. Having provided Waste Management Services to a range of both commercial and domestic clients

within the Essex area for over 15 years, the company has become a somewhat integral part of the local community and is relied upon by many. Additionally, the company is dedicated to maintaining high standards for corporate responsibility not just in the service it provides for clients in the locality, but also in how it is provided as the company explains: “Our company ethos is to work very stringently to all health and safety standards as well as adhering to the latest government legislation and keeping up to date with any changes that apply to our work.” Formed in 1997, Heard Group has been involved in an assortment of industry sectors from steel dismantling, erection and scrap metal recycling through to its traditional waste industry services since 1950. Roll forward to modern day and the organisation offers high quality services for skip hire

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within Essex, environmental services, demolition services and bulk haulage services as part of the company's service portfolio. Assistance is also provided with roll-on-off container hare and asbestos management to further extend the benefits which Heard Group is able to offer to clients: “Asbestos disposal is a high-risk business. It must be managed effectively by specialists in line with strict procedures to minimise the risks to people and the environment,” explains the company. Through providing a comprehensive portfolio of environmental services, Heard Group is able to: provide a single point of contact for all waste disposal, reduce waste disposal costs, comply with all legislation and environmental requirements, improve internal understanding and processes and protect their environmental reputation.

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WASTE & RECYCLING: HEARD GROUP SERVICES

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WASTE & RECYCLING: HEARD GROUP SERVICES

This is backed up by the organisation's specialist knowledge and experience with hazardous materials which allows for it to deal with: dry waste, liquid waste, hazardous and non-hazardous waste and asbestos disposal. Heard Group's environmental services and unquestionably second to none. Through working closely with manufacturers, retailers, local authorities, schools, hospitals and commercial organisations to provide them with highly efficient and cost effective alternatives to in-house methods: “Waste management is a complex area that can be time-consuming and costly for companies who try to achieve this themselves. We provide a managed service that enables you to reduce costs, improve efficiency, protect your business and free your staff to concentrate on strategic business tasks,” adds Heard Group. In the past, the first and foremost option for waste disposal was landfill, a necessary evil you might say. Now, however landfill would be considered the last resort, with companies such as Heard Group offering crucial waste recycling services to those unsure or unable

to best deal with their waste: “We are able to Handle a wide range of single stream and co-mingled waste materials due to our state-of-theart plants. We utilise advanced mechanical and optical sorting technologies to optimise recycling rates and we are committed to reducing your carbon footprint,” explains the company. Through investing in such services and pro-

viding them to organisations within the Essex area, Heard Group has been able to successfully promote corporate responsibility and assist with preserving the local environment whilst still remaining a successful commercial entity. A large proportion of materials collected by Heard Group's skip hire service and waste clearance services is made up of timber and

accept a combination of hazardous and non-hazardous materials for both domestic and commercial recycling. The main purpose of these waste transfer stations is to receive residual household waste, dry, recyclables, green waste, street cleansing waste and both commercial and trade waste. Explaining further as to how the waste transfer stations were

“WE ARE ABLE TO HANDLE A WIDE RANGE OF SINGLE STREAM AND CO-MINGLED WASTE MATERIALS DUE TO OUR STATE-OF-THE-ART PLANTS. wood based products, each being materials renown for the recycling capabilities. All re-usable timber and wood based products are processed and segregated through the company's in-house transfer station before exporting to various specialist re-processing companies for future use. Examples of products which waste wood is recycled into includes: animal bedding, play areas, equestrian surfaces, panel board feedstock, filter beds and biomass wood chips. With a number of waste transfer stations and recycling facilities throughout the Essex region, Heard Group boasts extensive waste management capabilities, with each station being able to

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designed so as best to serve both the domestic and commercial markets respectively, without hassle, the company says: “Our stations are primarily designed and located to work as a delivery point for our many waste collection vehicles. Our waste station locations ensure that minimal time is spent travelling across the country and presents a central point for our recycling services. Additionally and very importantly, the material collected is then able to be sorted into it’s recyclable types ensuring that nothing goes to waste.”

www.heardgroupservices.co.uk

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NATIONAL RECOVERY REVIEW: SCOTTISH VEHICLE RECOVERY ASSOCIATION

A SINGLE, UNIFYING VOICE

The SVRA believes knowledge is power and this allows more businesses in Scotland to survive and flourish within the industry

he Scottish Vehicle Recovery Association (SVRA) provides a single voice for all matters in the vehicle recovery and breakdown industry in Scotland. As a unified body representing the needs of its members, the association addresses issues arising out of the different demographic and geographic conditions, which prevail in Scotland. By harnessing industry resources in the country it provides complete support

across many common issues within the recovery sector. The association believes knowledge is power and shared knowledge through the SVRA allows more businesses in Scotland to survive and flourish within the industry. The SVRA, a nationally recognised and accredited organisation, is able to give that extra support to Scottish members, with local issues being targeted. It is an association for its members; the aim being to provide support, assistance and information to them. All its mem-

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bers provide services to motoring clubs and other agencies, and the association represents them as a single voice. The association was originally launched in Scotland to provide a unifying voice for its members; to represent the needs of the industry on a larger scale. The key was to bring the needs specific to Scottish vehicle recovery and breakdown providers to the key decision makers on a national scale. For example, the SVRA has direct access to the Scottish Parliament to address and resolve matters that might

elsewhere be handled by the Highways Agency. This structure allows it to focus on the issues pertinent to the recovery operators based in Scotland - just as there are issues pertinent to London operators who subsequently set up the LARO. Recently, a historic move involving the SVRA marked a fight back against profiteering call handlers who are driving some recovery operators to the wall. The leading vehicle recovery associations joined forces to set up their own company to bid for contracts from

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NATIONAL RECOVERY REVIEW: SCOTTISH VEHICLE RECOVERY ASSOCIATION

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NATIONAL RECOVERY REVIEW: SCOTTISH VEHICLE RECOVERY ASSOCIATION

police forces and the Highways Agency with the sole aim of improving contractual terms for Vehicle Recovery Operators. The proactive and historic move is the initial step in a battle against call handlers whose profiteering is feared to be driving some operators out of business. A spokesperson for the associations said: “The call handling companies who currently hold these contracts are already making substantial profits. But they are now squeezing our members’ margins so tightly that some are running at a loss or even going out of business. This intolerable situation cannot be allowed to continue, so, in the interests of our members, we have united to form our own company to bid for the contracts.” The Federation of Vehicle Recovery Associations (“FOVRA”) will aim to win contracts from Police Forces and the Highways Agency by competing with firms currently holding these contracts. Under the existing regime, these businesses handle recovery operation calls but subcontract the

work involved to vehicle recovery operators which includes members of the organisations involved in FOVRA. The Federation’s membership currently consists of the leading Trade Associations in the Industry – AVRO (Association of Vehicle Recovery Operators), RRRA (Road Rescue Recovery Association) and SVRA (Scottish Vehicle Recovery Association). However, if the FOVRA wins any future tenders it will only cover its running costs while handing the rest of the money to the operators involved. FOVRA believes this initiative is truly “by the industry for the industry” with any residual profits from FOVRA being ploughed back into the vehicle recovery industry. The spokesperson said: “Unlike the current set up”, FOVRA will ensure individual operators are paid properly for their work rather than being ripped off by one of the industry’s middle men. The ultimate aim being an increase in revenue to the VRO to ensure a sustainable future for them and generations to come.

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THE FEDERATION OF VEHICLE RECOVERY ASSOCIATIONS (“FOVRA”) WILL AIM TO WIN CONTRACTS FROM POLICE FORCES AND THE HIGHWAYS “Customers will be assured of receiving a proper service from an operator who knows they will not have their margins squeezed by a call handler. Everyone will be a winner because the new arrangement will not cost the Highways Agency or police force involved a penny more. “On the contrary, if things remain as they are everyone may lose out because the call handlers’ actions could result in fewer and fewer recovery operators and a resultant fall in standards. Our fear is that this would not be in the

interests of a competitive market which works in the interests of the contract holder, firms involved or the customer.” The SVRA benefits from companies like Bollinger Insurance Brokers which is the appointed insurance brokers for the association. Bollinger is proud of its relationship with the SVRA, demonstrating its commitment to the industry and the wealth of expertise within Bollington to service these types of risks. As a specialist broker, Bollington has set up a separate

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NATIONAL RECOVERY REVIEW: SCOTTISH VEHICLE RECOVERY ASSOCIATION

CUSTOMER SERVICE IS PART OF A VERY SIMPLE PHILOSOPHY THAT HAS APPLIED TO THE BUSINESS SINCE THE DAY IT STARTED. division working solely on recovery operator insurance called Bollington Recovery. As a result of its expertise in the recovery sector, it is often the natural choice for many recovery operators looking for insurance in the market today. It has negotiated bespoke policy wordings with top rated insurers for recovery operators and offers: a personal service nationwide through its network of highly trained account managers; comprehensive policy covers with compet-

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itive rates; retrospective rebates to reward good claims experience; higher liability limits; free legal helpline; and exhibition cover as standard. In addition, Shawbrook Asset Finance is another Corporate Member, providing competitive rates of interest on business savings with the ability to lend quickly and efficiently to small and medium-sized enterprises. Shawbrook offers customers a straightforward, no-nonsense alternative to high

street banks, combining traditional banking values with a modern approach. The banking model is focused on the needs of customers in market areas where it can add value with its knowledge and quality service. This ensures it has a clear growth path and that it remains highly regarded in its chosen markets. Dingbro Ltd is another important Corporate Member of the association, a wholesale distributor

of motor vehicle components, bodyshop supplies and paint plus truck and trailer parts. The company has been successfully supplying a wide range of products, from the original equipment component manufacturers, ranging from small Bosch repair parts for diesel and fuel injection to suspension air bags and brake drums for large lorries and cranes, for many years. It has at least a daily delivery in all areas of the mainland that it covers, from the Central Belt and Borders in the South, to Caithness in the North, with many areas enjoying an hourly service. It also operates in Orkney, Shetland, and the Western Isles by ferry. Customer service is part of a very simple philosophy that has applied to the business since the day it started. Treat people, as you would like to be treated yourself. This applies to its outlook on everything - stock, service, personal contact, administration, credits and warranties - and is one of the key reasons Dingbro is held in such high regard by the SVRA. As well as Bollinger and Shawbrook, the SVRA has Transport Scotland, Traffic Scotland, Freight Scotland, Britannia Rescue and GRG Public Resources Limited as Corporate Members. www.scottishvehiclerecovery.com Tel: 01698 842967

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RD Avery.qxp_feature 2 12/03/2015 08:20 Page 24

NATIONAL RECOVERY REVIEW: RD AVERY

NEVER SAY NO... Are the words at the heart of vehicle servicing and recovery specialist RD Avery, and the company does naught to fall short on such words.

Never say no” are the words at the heart of vehicle servicing and recovery specialist RD Avery, and the company does naught to fall short on such words. Through its everexpanding network of fully equipped workshops, extensive fleet network and team of experienced technicians, RD Avery has earned its reputation as one of the leading vehicle recovery and service providers on the South Coast. Established in January 1983 by Ray and Sue Avery, RD Avery was originally founded for the purpose of commercial vehicle maintenance and repair. Whilst effectively servicing and maintaining commercial fleets for its clientèle, RD Avery also took it upon itself to care for commercial cus-

“

tomers own cars, and it did so well. It wasn't long before word got out to the locality of the standard of service which the company had been offering and Ray's “Never say no” ethic had become synonymous with the company itself. To maintain this ethic, RD Avery was forced to expand as a result for the growing needs of its customers, which would often include vehicle recovery services – it was then that the company procured its very own Bedford TK and laid the foundations for the company's future prosperity. Due to the success of the recovery side of the business, Ray even felt that further investment was needed and acquired a Seddon Attkinson made by Dave Weeks and then in 1996 purchased a Volvo F12 6x2 with a Boniface underlift, a service van and a medium duty truck followed by a

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second heavy shortly afterwards to meet the growing demand for its recovery service and to continue raising the bar in service standards. Still at the heart of the business to this day, RD Avery has since been defined by its “Never say no” ethic and has enjoyed expansive growth and success. Now employing a total of 18 members of staff, the company has come a long way from its humble beginnings and has gained a number of recovery contracts along the way, including: The Wiltshire Police contract in 1997 and Hampshire Police contract in 2004, both of which are still being serviced, together with contracts for bus companies, main dealers, local haulage companies, Council contracts, club contracts and many more. They are proud to say they have a fantastic working relationship with

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NATIONAL RECOVERY REVIEW: RD AVERY

“STILL AT THE HEART OF THE BUSINESS TO THIS DAY, RD AVERY HAS SINCE BEEN DEFINED BY ITS “NEVER SAY NO” ETHIC AND HAS ENJOYED EXPANSIVE GROWTH AND SUCCESS.”

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NATIONAL RECOVERY REVIEW: RD AVERY

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NATIONAL RECOVERY REVIEW: RD AVERY

other Recovery Operators also. This expansion has not only allowed RD Avery to service a greater range of companies, but also build up considerable expertise and specialisation in working for differing types of commercial bodies. Detailing the current scope and size of the company, Pete Jeffery, Recovery Manager explained: “As well as our comprehensive recovery operation, today we are also a fully equipped car and commercial vehicle garage which offers servicing, repairs, MOTs in house Class 4, 5, & 7 and preparation for commercial vehicle MOT’s, air conditioning re-gas, diagnostics checks, both car and commercial (Texa), and tracking. We employ fully trained technicians enabling us to carry out the maintenance on our own vehicles.” Utilising its purpose-built modern car workshop, RD Avery now has 6 bays and 2

MOT bays from which it is able to operate. This workshop has allowed the company to successfully expand its service portfolio and compete on an even grander scale with rival operators. All of RD Avery's recovery staff are fully IVR trailed and the company also boasts a team of 3 ADR trained operatives. Utilising the wealth of experience at its disposal, RD Avery is not only able to “go the extra mile” in effort, but also in capability and expertise. This is further backed up by the company's ISO 9001 and PAS 43 accreditations which were acquired in 2004 and 2010 respectively. In addition to utilising only the most skilled workers, RD Avery also benefits from maintaining a close working relationship with its key suppliers and manufacturers – each reputable in their own right for offering only the very best service and equipment standards. “Our preferred manufacturer is Boniface Engineering as we believe their equipment is second to none, never lets us down and their customer service is exceptional. Other manufacturers simply can not compete.” The Company is continuing to invest in their fleet and have recently purchased a FH13 Tractor unit for their Landoll Trailer which is proving more economical. Their fleet today comprises of 2 x heavy recovery, 1 x specialist recovery with rotator, 1 x low loader, 2 x slidebeds, 2 x spec lifts, 1 x accident unit, 3 x service vans and a 4X4. RD Avery also owns an Operators License for 3 of their vehicles.

ALL OF RD AVERY'S RECOVERY STAFF ARE FULLY IVR TRAILED AND THE COMPANY ALSO BOASTS A TEAM OF 3 ADR TRAINED OPERATIVES ALSO. UTILISING THE WEALTH OF EXPERIENCE AT ITS DISPOSAL, RD AVERY IS NOT ONLY ABLE TO “GO THE EXTRA MILE” IN EFFORT, BUT ALSO IN CAPABILITY AND EXPERTISE. Offering 24 hour break down and Recovery service across the country, no matter how far their customers are from RD Avery's base inbetween Salisbury and Southampton there truly are no limits to the company's dedication in never saying no. “We pride ourselves on being honest and fair and we never make promises that we can’t keep. We are competitive and always go the extra mile to provide our customers with a service they can rely on. All members of staff take the time and put the Customer first. No job is too big or too small, 'Never say No' you might say,” Commented Stewart Lee, Assistant Recovery Manager. “We will continue to push forward and look to the future with the same work ethic that has proved us so well. We are always looking to increase our customer base and expand, whilst maintaining our own high standards.”

www.rdavery.com

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ELB.qxp_feature 2 12/03/2015 12:46 Page 28

FORS: ELB PARTNERS

GOLD STANDARD FLEET OPERATOR ELB Partners is the first ever independent family-owned FORS Gold member and has proven itself to be at the pinnacle for excellence within the logistics sector.

ORS Gold is without question the most prestigious standard available for fleet operators within London and the UK as a whole, placing companies which meet its high standards as true role models for the sector – as such the success of logistics solutions provider, ELB Partners, the first ever independent family-owned FORS Gold member has proven itself to be at the pinnacle for excellence within the logistics sector. Originally founded in 1970 as a newspaper wholesaler and distributor, ELB Partners has seen great change over the years, much of which can be attributed to both of the Directors and Brothers Peter and Stephen Eason who have made great strides in opening up new avenues for the company and providing both a reliable and efficient service for clients. Peter explains: “I took over as M.D in 2000 and since then we've diversified into Pallet-Track, general haulage and continuing our work in newspaper and magazine distribution.” Under Peter's leadership the company has since gone from strength to strength and has now successfully worked with many of the big names in the industry such as Higgs, which is owned by DHL as well as The Economist, Sport Magazine and Pallet-Track. “The service levels which we offer set us apart from others. We are the biggest independent haulier in

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London and being attached to Pallet-Track gives us an assortment of service and IT benefits – the strength of Pallet-Track is certainly in it's members. We've built up a great relationship with them. I have personal relationships with most of our clients, including Pallet-Track,” Commented Peter, who is incredibly proud of just how far the company has come and the ways in which it has adapted to new client archetypes: “We have very different needs from some of our newspaper customers and those for Pallet-Track but we can always come up with a tailor-made service for our customers. With the newspaper and magazine industry they often want things done a certain way and they also require an immediate response which we're really good at providing.” Commenting on how support from Pallet-Track has assisted the company with IT and monitoring systems, Peter also adds: “Pallet-Track is probably the leader in the remaining eight pallet network and their IT

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FORS: ELB PARTNERS

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FORS: ELB PARTNERS

systems allow for full tracking and tracing. All of our vehicles have CCTV, full telematics, tracking systems and full urban safety equipment including side scan, left turn audible speakers and near-side glass panels. We only have fixedcradle phones to ensure that drivers don't pick up the phones while they are driving too.” As a member of the FORS scheme, ELB Partners has demonstrated its commitment to operating as a responsible and efficient commercial entity. In addition, the company’s success in reaching FORS Gold firmly places ELB Partners as a true role model for corporate responsibility and operational efficiency in an industry which needs it most. “We joined FORS at its introduction – our membership number is 419 and I always felt that London needed a dedicated scheme for London like

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“ELB SPORTS A TOTAL FLEET OF APPROXIMATELY 45 TRUCKS WHICH RANGE FROM 1.5T VANS UP TO EURO6 44T ARCTIC IN ADDITION TO 20 TRAILERS, 5 DOUBLE-DECK TRAILER, 1 TREBLE-DECK TRAILER AND AN ASSORTMENT OF CARS” FORS. I appreciate what they've done for us really, which has involved a lot of training and a wake up call of sorts for some of the haulage and site issues regarding health and safety,” explained Peter. “It was an absolute highlight for us in getting FORS Gold as the first independent family firm to get it, which took a lot of hard work to achieve it.” With just about everything you can think of being required to achieve the FORS Gold award,

ranging from health and safety, environmental impacts all the way through to efficiencies and facilities for the drivers; it is an exceptional standard for any organisation to meet and as such is testament to the good name of ELB Partners. “Fortunately we met all of the cri-

teria and more – we're absolutely delighted with it.” Through continually looking to advance safety features, driver training and awareness of health and safety hazards within the London area, the company's dedication to reaching new heights of corporate responsibility have evidently not been dampened by already reaching the highest of FORS standards available: “It's very difficult to go on any further but we're now looking at ISO compliance and from what we've seen of it so far we think we're likely already there as a result of reaching FORS Gold – hopefully we'll have that in hand shortly too,” explains Peter. ELB sports a total fleet of approximately 45 trucks which range from 1.5t vans up to Euro6 44t Arctic in addition to 20 trailers, 5 double-deck trailer, 1 treble-deck trailer and an assortment of cars. Through the diversity of its fleet, ELB is able to vary how and when it utilises different vehicles for different situations as Peter explains: “Living in London you obviously can't go delivering in Arctics and so we have a lot of urban trailers which can pick up the Arctic’s units during the day. These units are then sent up to the hub at night and so they're literally working 20 hours a day. We have to be very careful of what kind of vehicle we send where.”

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ELB.qxp_feature 2 12/03/2015 12:47 Page 32

FORS: ELB PARTNERS

“ELB HAS A TOTAL OF TWO WAREHOUSING UNITS IN WIMBLEDON, HOWEVER THE COMPANY ATTEMPTS TO AVOID STORAGE WHENEVER POSSIBLE DUE TO THE HORRENDOUS PRICING OF STORAGE IN LONDON ITSELF”

In maintaining this extensive fleet ELB Partners personally cares for its fleet in-house to ensure that the company is able to ensure that the fleet is consistently running at maximum potential. To ensure this is possible for its entire fleet to be maintaining to the highest of standards in the long-term, ELB is also currently developing brand new, modern workshops from which it can operate and maintain its fleet. “We've tried it both ways and we've found that having it in-house allows us to have it serviced exactly when we want it so that we can minimise downtime, keep track of everything that's happening and

minimise the costs,“ explains Peter. “Once that's up and running we hope to be able to do repairs for third party trucks too.” Though promoting maintenance and repair-work to be entirely inhouse, ELB also works closely with manufacturers to tap into their specialist expertise and benefit from their advanced knowledge on specific vehicles, tools and equipment. In particular the company works very closely with Volvo and IVECO, which make up much of the company's fleet to ensure that there is always that extra level of specialist care and technical expertise available as and when it is

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required – this has further enhanced ELB's ability to minimise downtime and keep its fleet running at optimum potential. ELB has a total of two warehousing units in Wimbledon, however the company attempts to avoid storage whenever possible due to the horrendous pricing of storage in London itself – as such the company chooses to store as much as possible outside of London, often in the Midlands. This enabled the company to benefit from cheaper storage costs and therefore invest further into further strengthening its service offering. Looking to fully utilise its fleet

into and onto the future, ELB looks to utilise many of its vehicles not currently in operation during nighttime hours to improve overall productivity and efficiency in its fleet usage.This is increasingly important to the company now due to the impact which FORS Gold has actually had, with many new clients being drawn to the company as a result of its clear high standards for performance and corporate responsibility.

www.elbpartners.com Tel: 0208 947 2121

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FORS: ELB PARTNERS

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Network Rail.qxp_feature 2 12/03/2015 08:22 Page 34

RAIL: NETWORK RAIL

NETWORK RAIL AWARD LABOUR CONTRACTS UK rail infrastructure operator is set to award a series of contracts worth £450m to a number of contingent labour suppliers

etwork Rail has detailed plans to award a series of contracts worth around £450m to a variety of contingent labour suppliers in order to provide workforce until 2020.This will see the total number of labour suppliers reduced from 57 to 20 when the new contracts are awarded. The UK rail infrastructure operator says this new development will see four core suppliers providing 70% of the total workforce. This will be complemented by support from a number of specialist suppliers. A new code of conduct for labour suppliers

N 34

will go hand in hand with the contracts. This will include guidelines to pay as minimum, the London living wage within Greater London, to invest in training and development of their workforce, and to minimise travel time. Suppliers will also need to adopt Network Rail’s lifesaving rules, and ‘speak-out’ systems, provide all equipment and protective clothing free-ofcharge to workers, and provide a competent and more professional contingent labour workforce. Network Rail national supply chain managing director Nick Elliott said: “These new contracts are all about transforming our contingent labour

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workforce into a more professional, fairly remunerated and appropriately trained body of people that we are able to call upon when the need arises. "The new code of conduct for labour will drive better employer behaviours, improve the quality of the supply chain and help ensure that workers are treated fairly. "The new code of conduct for labour will drive better employer behaviours, improve the quality of the supply chain and help ensure that workers are treated fairly. We believe that investing in this important resource will deliver significant safety and performance benefits for

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RAIL: NETWORK RAIL

the railway as a whole.” The awarded contracts will begin on 1st April 2015, for 5 years. Network Rail owns, manages and develops Britain’s railway – the 20,000 miles of track, 40,000 bridges and viaducts, and the thousands of signals, level crossings and stations (the largest of which it also runs). In partnership with train operators it helps people take more than 1.6bn journeys by rail every year - double the number of 1996 - and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. Network Rail is investing £38bn in the railway by 2019 to deliver more frequent, more reliable, safer services and brighter and better stations. “As a result of the investments we will be making in the next five years, by 2019 the coun-

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try’s rail network will be delivering 225m more passenger journeys each year. More trains per day will run between our northern cities. 170,000 extra seats will be available on trains going into our large cities nationwide and 500 more level crossings will be closed,” said Network Rail’s chief executive Mark Carne. “In London the Thameslink programme, and in Birmingham the New Street development, will both be completed, as will main line electrification in Wales and the West Country. In Scotland the Borders project will reconnect the Scottish Borders to Edinburgh for the first time in 50 years.” www.networkrail.co.uk Tel: 020 7557 8000

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Gideon Hillman.qxp_feature 2 12/03/2015 10:43 Page 36

WAREHOUSING: GIDEON HILLMAN

A HANDS ON APPROACH Gideon Hillman is one of the leading logistics and supply chain specialist consultancies in the UK and recognised as the leader in the warehousing sector 36

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Gideon Hillman.qxp_feature 2 12/03/2015 10:43 Page 37

WAREHOUSING: GIDEON HILLMAN

ideon Hillman Consulting (GH) is one of the leading logistics and supply chain consultancies in the UK, operating throughout Europe. It is an ISO 9001:2008 accredited company for the supply of specialist supply chain and logistics consulting and a corporate member of UKWA (United Kingdom Warehousing Association) as well as being a recognised member practice of the Institute of Consulting. Sticking to what you know best is a proven way to business success and, as Managing Director Gideon Hillman (who is also a member of the Supervisory Board for UKWA) confirms, it’s what GH plans to do: “Since the business began in 2004, we have always remained focused on our core skill sets and specialist areas of expertise and never intend or plan to become general management consultants. We are one of the leading logistics and supply chain specialist consultancies in

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the UK and recognised as the leader in the warehousing sector having been nominated finalists for five awards in the last few years”. The logistics industry award categories have included Warehouse Efficiency, Innovation and New Facility Design as well as two Customer Service awards, all of which are normally the preserve of logistics operators rather than consultants.

PRAGMATIC APPROACH The success, believes Gideon, is in the consultant team’s ‘hands-on’ approach and ability to provide strategic solutions through an analytical and practical process, with a strong bias towards resource optimisation and manageable implementation. GH has undertaken a range of UK and European logistics infrastructure and network reviews, strategic and tactical development and optimisation projects for many companies and organisations. In many of these projects, GH has designed and managed the project

build of new warehouse and distribution facilities for various companies in the private and public sectors, including county councils and county police forces as well as major UK grocery retailers, manufacturers and third party logistics providers. GH clients include Balfour Beatty Utilities; McDonald’s Europe; IKEA; Beam Inc; Greencore Group; Wales and West Utilities: City Sprint; DX Group; United Utilities; UK Pallets; Bloomberg LLP; Ceva Logistics; Bibby Distribution; Primeline Distribution; Premier Foods; Princes Food & Drink Group; Britvic Soft Drinks; Acushnet, The Cooperative Group; Gate Group; Farmfoods, Volvo Group AB; Cameron Engineering; Goodrich Aviation; Triumph Motorcycles; PaperlinX Group, Fenner Drives; Jaguar LandRover; Ford Motor Company; Magna Automotive; Sherwin Williams, Bodybuilding.com and Linpac Group. The specialist team at GH have considerable operational and management experience and are expert in reviewing current process and operations and developing solutions for all areas of materials handling; procurement, stores and inventory management including regional, national and global logistics network development and implementation; transport modelling and network costing; tactical stock locations; handling and picking processes;

demand forecasting; integrated inventory control; vendor management; vendor support operations; inbound and outbound logistics management; performance and cost measurement.

SPECIFIC WAREHOUSE EXPERTISE “Through an operational focused approach, we provide practical and implementable solutions with the lowest investment options considered first,” says Gideon. “For example, if someone needs a warehouse improved, we don’t consider automation until we ensure the manual operation is optimised. Once that cannot improve, we consider whether automation will make any improvement and provide an acceptable return on investment for the client.” The analysis and solutions specific to client requirements are presented with clear and concise rationale and, where appropriate, costed and tested. The team (and client) also benefit from the company’s in-house CAD facilities for warehouse and facility layouts, racking configuration, automation and MHE and logistics resource planning where appropriate. The consultants are experienced in multi temperature distribution and warehouse operations; re-configuration and new facility design; automation; implementation and project management across all sectors. The in-

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Gideon Hillman.qxp_feature 2 12/03/2015 10:43 Page 38

WAREHOUSING: GIDEON HILLMAN

house CAD facilities enable the warehouse consultants to provide clients with bespoke and detailed scale plan view drawings, enabling them to generate a complete bill of equipment to enable racking, MHE and automation suppliers to provide accurate quotations for supply and installation. The ability to easily change drawings gives clients a choice of layouts to optimise workflows, enabling them to develop their operational processes and standard operating procedures in line with supply chain and logistics strategy requirements.

all supplier costs are obtained through a competitive tender basis and presented directly to our client,” confirms Gideon. “For example, we are working on a number of new distribution centre facility design and fit-out projects across the UK at the moment and are working with a number of different suppliers such as Apex Linvar for racking and Diamond Phoenix for an automation installation as they were the most appropriate suppliers for a specific project. We will always remain independent to ensure we work with the best suppliers to suit the spe-

GH REGULARLY WORKS WITH ITS CLIENTS IN ESTABLISHING NEW BUILD DESIGN AND RE-CONFIGURATION OF EXISTING WAREHOUSE, The CAD software, capable of assisting planning from simple singlestorey building racking layouts to more complex multi-level facilities with automated handling conveyors and retrieval carousels, has been proven on client projects by the warehouse and facility design team, all who have had many years’ warehousing, distribution centre and operational logistics management experience across a range of industry sectors. Once designs are finalised, GH takes the bill of equipment out to suppliers for costing purposes. “We are completely independent of any equipment suppliers and

cific client needs on a project by project basis.” GH regularly works with its clients in establishing new build design and re-configuration of existing warehouse, picking and distribution facilities; optimised facility design/layout, handling practices and workflows; warehouse and inventory management techniques to optimise workflow and costs; optimised target inventories (holding cost vs. ordering cost vs. service); tactical stock location(s) and picking strategies; improved demand forecasting to allow for optimised inventories; automation

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and materials handling systems design, development and implementation management; cost to serve, travel times and pick rate modelling to support the optimised layouts and workflows.

DISTRIBUTION NETWORK DESIGN AND PLANNING Gideon says: “To find the best location for a distribution centre or centres, we run a centre of gravity analysis based on cost, whether raw materials or products are coming and where the suppliers and customers are. It’s all down to frequency and volume of inbound and outbound product so we use distribution planning software to determine where the facilities should be.” Once the optimal locations are determined through the use of specialist distribution planning software, GH is able to design and develop the optimised distribution network design backed up by appropriate cost modelling; logistics network and individual distribution centre capacity assessments; vehicle fleet profiling and resource requirements aligned with DC and customer requirements.

GROWING DEMAND “I attribute our continuing growth and success to a number of key factors, which are testament to the significant expertise and capabilities of our directors and consultant team, repeat business and referrals

from our existing clients, increasing brand awareness and our ever growing reputation in the market,” remarks Gideon. Most logistics activities had been affected by the recession when companies scaled down warehousing and distribution operations but now need to get more capacity from facilities to meet growing demand. Some of that demand is coming through new channels that include e-fulfilment and Gideon believes businesses need to be proactive to meet the growth: “Warehousing is usually the last area to be considered in business growth planning but it’s a key part because most things within the business either impact on or are impacted by it. “Companies fail to maintain investment into warehousing or don’t change processes within their warehousing and distribution facilities in line with business changes. A prime example is distance selling regulations for internet sales that result in a greater level of product returns to be dealt with by warehousing operators. Internet selling also requires greater levels of picking single items so it’s completely changing some businesses. That’s where a lot of them need help so the requirement levels are growing every year and we will keep growing our business and doing what we do best”

www.hillman-consulting.co.uk Telephone: 01926 430883

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AMHSA.qxp_feature 2 12/03/2015 08:25 Page 40

WAREHOUSING: AMHSA

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AMHSA.qxp_feature 2 12/03/2015 08:25 Page 41

WAREHOUSING: AMHSA

THE

Tasked with promoting automation in the UK’s distribution and production facilities, the Automated Material Handling Systems Association (AMHSA) is a busy trade organisation. Transport & Logistics asked Dave Berridge, Secretary of AMHSA, to explain its vision and scope.

ogistics plays a key role in most organisations today, whether their activities are focused in the manufacturing, high street retail or burgeoning e-commerce sector. Getting the right goods to the right place at the right time is the key to minimising costs and maximising profitability. Material handling automation covers a wide variety of technologies and applications including transport systems, such as conveying and automated guided vehicles (AGVs); storage technologies; semi-automated or fully automated order picking solutions; and equipment for sortation and dispatch operations. Some years ago, introducing automation into internal logistics was seen as risky due to the high capital investment involved and the perceived lack of flexibility. Now, however, automated logistics solutions have developed into highly sophisticated and flexible animals, capable of accommodat-

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CHOICE

AUTOMATIC

ing new products, customers and order profiles with ease. Warehouse automation not only streamlines operational efficiency, it enables realtime, computer control of the distribution network. This secures a whole host of benefits including greater stock visibility, optimisation of transport and storage processes, reduced stockholding, increased throughput capacity and enhanced picking accuracy. It also facilitates product traceability, the implementation of storage protocols such as FIFO (first-in, first-out) and store-friendly deliveries – all of which secure competitive advantage for the company concerned. Over the last decade, the trend to automate intralogistics has undoubtedly been accelerated by two factors – recession and environmental concerns. By optimising the material flows within the warehouse, automation reduces the overall number of goods movements, thereby reducing both costs and carbon footprint. The use of

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AMHSA.qxp_feature 2 12/03/2015 08:25 Page 42

WAREHOUSING: AMHSA

“OVER THE LAST DECADE, THE TREND TO AUTOMATE INTRALOGISTICS HAS UNDOUBTEDLY BEEN ACCELERATED BY TWO FACTORS – RECESSION AND ENVIRONMENTAL CONCERNS.” DAVE BERRIDGE SECRETARY OF AMHSA

dynamic storage based on warehouse data – such as placing fast-moving goods at the front and heavy goods on the lower levels – is very simple in an automated system and reduces energy consumption considerably. Of course, the higher fulfillment accuracy of automated systems means fewer returns. Combined with efficient load-building software that optimises the use of delivery vehicle space and the drop sequence, automation reduces the number of transport journeys and delivery miles, minimising both fuel costs and emissions. In addition, automated warehouses require considerably fewer employees and so reduce commuting which, surprisingly, can account for up to 30% of the overall energy required to operate a distribution centre. The Automated Material Handling Systems Association is the voice of the automated materials handling industry, committed to promoting excellence in terms of solutions, after sales support, reliability and safety. Representing over 50 members that between them supply the vast majority of the automated handling equipment purchased in the UK, AMHSA is a member of the British Materials Handling Federation, which is the UK’s channel to the European Federation of Materials Handling (FEM). AMHSA provides access to the latest information and industry intelligence, as well as superior technical knowledge and support. Represented on various BSI committees, AMHSA plays a significant role in the drafting of CEN and ISO standards affecting the automated handling sector, as well as providing unique and authoritative industry surveys, publications and white

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AMHSA.qxp_feature 2 12/03/2015 08:25 Page 43

WAREHOUSING: AMHSA papers to facilitate the sharing of best practice. Based in a centrally located and modern building in Market Harborough, AMHSA hosts a number of networking and informative events for members, automation users and companies considering automation – including workshops on technical topics and legislative changes. With a user-friendly website and an active social media presence, AMHSA is a useful source of information for logistics managers. The association also participates in the UK’s key intralogistics exhibitions, often grouping its members together into an ‘AMHSA zone’ to raise the profile of automation. AMHSA also attends graduate recruitment fairs to promote logistics automation as a rewarding career choice and the AMHSA website features a recruitment section. Using an AMHSA member for your automated handling project helps to protect your company. AMHSA members are committed to the association’s 9-point Code of Conduct that covers all activities – from compliance with relevant legislation, through commitment to staff training, to declaration of conflicts of interest. Members undertake to maintain a high standard of integrity in all working relationships and foster the highest possible competence and expertise. The current members of AMHSA are: AR Storage Solutions, Astec Conveyors Ltd, Autologic Systems Ltd, Bizerba (UK) Ltd, BS

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Handling Systems Ltd, Caljan Rite Hite Ltd, Casting Support Systems Ltd, Chep UK Ltd, CMECS, Complete Warehouse Services Ltd, Conveyor Networks Ltd, Conveyor Units Ltd, Corelogix Ltd, Daifuku Europe Ltd, Davicon Mezzanine Floors Ltd, Dematic Ltd, Diamond Phoenix Automation Ltd, E&K Automation Ltd, Egemin UK Ltd, Emkat Solutions Ltd, Gebhardt European Conveyor Systems Ltd, George Utz, Industrial Labelling Systems Ltd, Invar Systems Ltd, JBT Ltd, Jervis B Webb Company Ltd, Joloda International Ltd, Jungheinrich (UK) Ltd, Keymas Control & Automation, KNAPP UK Ltd, L B Foster, Link 51, Logistex Ltd, Logistics Planning Consultants Ltd, Mezzanine International, Midland Handling Equipment Ltd, Nerak-Wiese Ltd, Newland Engineering Company Ltd, Pepperl + Fuchs Ltd, PSI Engineering Ltd, Reo-Pack A/S, Savoye Ltd, Schoeller Allibert, SEW-Eurodrive Ltd, SDI Group UK Ltd, Siemens, Swisslog (UK) Ltd, System Logistics SpA, The Automated Technology Group, Trackfit Engineering Services Ltd, Vanderlande Industries UK, Vanriet UK Ltd, Vitronic GmbH, Warehouse Control Solutions Ltd and Witron Engineering. AMHSA publishes a guide entitled ‘Your automated handling system: a 12-point plan to get it right’; for your free copy, please send your contact details to secretary@amhsa.co.uk. For full details on AMHSA and links to members’ websites, please visit: www.amhsa.co.uk

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DFDS SHIPPING: DFDS SEAWAYS

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SHIPPING: DFDS SEAWAYS

DFDS Seaways sits at the pinnacle of customer-centric freight shipping services and offers a standard and depth of service which is second to none.

n shipping, one could say that speed is everything; however, in offering a freight shipping service which stands out above all others there's so much more to it. As a shipping organisation dedicated to going that extra mile, DFDS Seaways sits at the pinnacle of customer-centric freight shipping services and offers a standard and depth of service which is second to none. Statistics from last year showed that DFDS Seaways successfully transported over 920,000 freight units between its combined routes from Dover to Dunkirk and Calais, achieving a market share of around 24% for the company and, judging from the feedback it has received from customers, it's a share well earned. For DFDS Seaways, there are four core areas in which the organisation truly stands out as a role model in freight shipping services – efficiency, safety, security and customer care. In each of these areas, DFDS Seaways has demonstrated its ability to adapt and develop its service to both meet and exceed growing customer expectations, year upon year. Clear evidence of this lies in the company's annual success at both the World and European Travel Awards in which awards have been won for four consecutive years: Wayne Bullen, Freight Sales Director commented: “We take our customer service extremely seriously and I think it's also about the reliability and frequency of our routes.When looking at the frequency of our combined routes we have been

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running up to 44 sailings per day, which is essentially at the ideal level for our customers’ needs.” Originally joining the company in 1983, Wayne has always been involved in the freight side of the business and has grown up with freight responsibility ever since his first day with the company, “Which, as I've been recently told, was many years ago,” joked Wayne. “I actually started in my home town of Great Yarmouth before moving to Felixstowe in 1996 where I was responsible for the terminal, the workshop and the warehouse, which essentially ended up being the UK side of the business. In 2000 I then had a very exciting opportunity to move down south and start a brand new route from Dover to Dunkirk, which I'm sure you can appreciate was a massive challenge – that's basically where I am today.” Key to the company's customer-centric approach is the way in which DFDS Seaways cares for, involves and listens to the drivers’ requirements. Through its latest Customer Focus Initiative (CFI), DFDS Seaways has been working closely with freight customers to collate their feedback on using DFDS Seaways’ service via both questionnaires and onboard interviews. From this, the company has then shown great willingness to meet the wants and needs of such parties wherever possible: “Admittedly, not all of their demands can be met but we are able to see what really does matter to them and what they really want to see improved. From that, we are able to put

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SHIPPING: DFDS SEAWAYS concrete actions into place,” added Wayne. “We then keep our customers informed on the actions and changes we have put in place following their feedback. As a result, they can see that we're taking them and their feedback seriously.” In looking after its drivers, DFDS Seaways has also made great strides in providing dedicated driver facilities through its ground-breaking Road Kings concept. This essentially looks to provide comfort, ease of mind and support for drivers in the form of free showers and wi-fi facilities, complementary main meals on both Dover routes and a convenient booking service for drivers who would like a confirmed booking. In particular, DFDS Seaways' booking facilities have enabled drivers to rest easy and plan for their journey more effectively, while its provision of free main meals on both routes has expectedly gone down well with the drivers: “It's very popular with the drivers and it's something that they really look forward to. In addition, we have free relaxation areas for freight drivers on board, which is quite important,” added Wayne. “The new mobile booking system also allows people who have an account with us to make a booking on that account using a mobile phone or tablet and both track and trace the vehicle. You can put your reference number in and see how far that vehicle is on its journey – it's basically trying to give people the information they need to track exactly where their vehicle is at any given time.” At DFDS Seaways, safety and comfort are of paramount importance. All vessels benefit from in-depth, routine inspections to ensure they comply with the latest safety standards, whilst also operating at maximum efficiency and comfort. DFDS Seaways has also laid out plans for substantial expansion at the Dunkirk Terminal: “From January 2016 we will have a completely different, much larger terminal in Dunkirk so that we can further improve efficiency through

the port with more check-in booths, more lanes and a much bigger holding area for the trucks and cars arriving at the port. We always seek to provide the best possible service,” commented Wayne. Dunkirk Port also benefits from excellent transport links to key arterial motorways and the new development has all the key elements needed to underline its position as a popular international hub for freight activity: “The port has great transport links through to the south of France and onto Belgium, Holland, Germany and beyond,” added Wayne. Although much of the company's recent developments have been focused on its Dunkirk route, DFDS Seaways has also committed to

procuring a replacement vessel for the Dieppe Seaways on its Calais route, which is due to be delivered in the near future. Great thought was put into hand-picking the vessel of choice for this route, as Wayne explained: “It's not something you can just go and buy right off the shelf. We put a lot of thought into it and we are looking forward to welcoming freight customers onboard our latest addition to the Calais service in April.” For more information on DFDS Seaways freight services, including a full schedule of its 44 daily sailings between Dover and France, as well as its dedicated freight facilities, visit www.dfdsseaways.co.uk or call 01304 218400.

“WE TAKE OUR CUSTOMER SERVICE EXTREMELY SERIOUSLY AND I THINK IT'S ALSO ABOUT THE RELIABILITY AND FREQUENCY OF OUR ROUTES.” WAYNE BULLEN FREIGHT SALES DIRECTOR

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SHIPPING: DFDS SEAWAYS

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BUS & COACH REVIEW: VISION TRAVEL

FIRST CLASS TRANSPORT

Family run Vision Travel has developed an enviable reputation amongst its customers for providing a level of service that continually exceeds expectations

ision Travel has always aimed to provide the best possible levels of service. Established in 1999 to offer the local community an alternative transport provider, the company has successfully grown as a result of its ability to maintain high standards. This sees Vision Travel currently run a fleet of 15 coaches and various minibuses It was formed based on a determination to provide the extra effort and care it felt customers deserved. For the outset, the company was eager to deliver on its promise, knowing just how little extras make a big difference. Still family run from its base in Portsmouth, Vision Travel has developed an enviable reputation amongst its customers for providing a level of service that continually exceeds expectations. Indeed, its excellent safety record, modern fleet, and reliability has all contributed to its reputation. For example, the company benefits from having a dedicated team of highly qualified mechanics at its own workshop facility. The coaches are maintained to a high standard and receive services and inspections on a four-weekly basis. The company also has a 24-hour emergency call-out procedure to protect against any extended delays. This has enabled Vision Travel to develop some longrunning relationships with clients such as the supporter groups for Portsmouth Football Club and students and staff of Portsmouth University. Its aim is to provide a friendly and enthusiastic service built upon a modern fleet of vehicles, comfort and reliability, and the highest levels of safety. Indeed,Vision Travel will try to accommodate customer needs wherever possible

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BUS & COACH REVIEW: VISION TRAVEL

and can provide executive coaches for those that want to travel with added luxury. These executive coaches provide toilet facilities, DVD players and, on request, a drinks service. However, to ensure standards never drop, Vision Travel supports staff development with drivers having all relevant qualifications alongside DBS checks in order to run school contracts. This is in addition to all coaches having seat belts and most being fitted with a PA system. This attention to detail is extended to the wider environment as the company uses as much LEZ compliant vehicles as possible in order to keep its carbon footprint to a minimum. Vision Travel stands out thanks to its many years of experience working with individuals, local groups and associations to major tour operators, to provide a diverse range of services from simple transport from A to B and back again, to national and international excursions and tours. Despite the economic climate increasing competitiveness amongst the market, in turn reducing margins, the business has continued to grow. Its day trips and coach hire services remain strong, as does its ambition to continue delivering the best possible service with the most competitive price around. www.visiontravel.co.uk Tel: 023 9235 9168

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BUS & COACH REVIEW: TRAVEL DE COURCEY eing the fastest growing bus and coach operator in the UK puts pressure on Travel de Courcey to maintain standards. However, an independent report for the Confederation of Passenger Transport gave the company a passenger satisfaction rating of 97% against an industry average of 88%, demonstrating quality is being maintained. Growth has been sustained since the company started in 1972 but has increased recently, 47 new vehicles added to the fleet since 2011 to reach a total of over 140 and the workforce growing by 107 to 293 over the last twelve months. It’s being driven by a willingness to adapt and innovate with a focus on providing a high quality service through the use of a modern fleet with highly trained and motivated drivers. A switch from a traditional coach operation to the provision of scheduled bus services has been the main change, achieved by taking a different approach to providing those services. “We developed our network to reflect the development of Coventry,” explains CEO Adrian de Courcey. “Rather than serve traditional bus corridors into the city centre and compete head-to-

GIVING PASSENGERS SOMETHING DIFFERENT

Travel de Courcey is committed to ensuring a safe, friendly and flexible service in an environmentally efficient manner

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BUS & COACH REVIEW: TRAVEL DE COURCEY head with local rivals, we created a new network serving the periphery of the city. “Our vision has been to form an outer circle around Coventry linking the population centres with key destinations. The culmination of our vision is the 360 bus service, which links suburbs with the RICOH Arena, the regional super hospital UHCW, University of Warwick, five retail centres, ten schools, five sports centres and the headquarters of Jaguar Land Rover. The 360 is now Europe’s longest continuous urban bus service. “From a standing start in 2000, we have expanded the bus market in Coventry and our share of the market. We are the majority operator at a number of key hubs including UHCW, Jaguar and the RICOH Arena. Centro recently estimated we account for approximately a third of the urban market in Coventry.” Behind the growth has been the company’s ability to turn around a loss-making service abandoned by a previous operator and to identify and enter new markets others might avoid. A

big boost to Travel de Courcey’s activities, Adrian recalls, has been its involvement with National Express: “In 2008, we began operation of an express service between Coventry and Leicester, which had been deregistered by a multinational competitor. “The operation commenced with two luxury coaches and we have seen annual patronage growth of up to 25%. In 2010, we invested £400,000 in two double-deckers with luxury upholstery, coach style seating, free wi-fi and a dedicated driving team to meet customer demand. We made a further investment in 2012 to meet increased demand and have increased the frequency.” Involvement with National Express has extended recently with a £3.1 million investment to provide fourteen new coaches for additional contractual work. It’s more than doubled the contracted mileage to 4,450,000 miles annually and added 61 team members, reinforcing the company’s importance for National Express. “As a relatively new National Express operator, we have exceeded all expectations,” recalls Adrian. “We are consistently the network’s number one performer and have attained and maintained 'Gold' operator status from the beginning.

NATIONAL AWARDS

“OUR VISION HAS BEEN TO FORM AN OUTER CIRCLE AROUND COVENTRY LINKING THE POPULATION CENTRES WITH KEY DESTINATIONS” ADRIAN DE COURCEY BUSINESS DEVELOPMENT DIRECTOR

“In under two years, we won two National Express awards: ‘Best New Operator – 2011’ and ‘Best Medium Size Operator, 11-15 Vehicles – 2012.’ A team member was nominated as ‘Driver of the Year – 2012’ and we were selected for a pilot study with Aston University. Our vehicles are frequently selected to represent the company in high-profile public relations events such as Pride of Britain and Queen’s Jubilee Time Capsule coach. “Our latest performance evaluation underlines the high-quality nature of our operation. Our overall score of 98% is split between Engineering 100%, Commercial 99.6%, Customer Feedback 93.6%, Personnel 99.9% and Delivery 100%.” One of the most recent and valued awards has been Travel de Courcey’s inclusion in the London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’ report, which recognises the fastest growing and most dynamic businesses within the UK’s 4.5 million SMEs. It’s also the only non-multinational operator nominated in three categories for the latest UK Bus Awards, winning the Top Express Operation category and highly commended for Top Shire Operator and the Environmental Award.

ELECTRIC BUSES The latter was for Coventry’s Park & Ride South project, which aims to reduce city centre pollution and increase patronage. It includes Travel de Courcey’s operation of the UK’s first large, fast-charging electric buses, which can be fully recharged in an hour and use regenerative braking to recharge batteries. Combined with

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other initiatives, they helped the company to be named one of the region’s Green Leaders by Sustainable West Midlands. Adrian says: “In a constant effort to minimise our environmental impact, we have undertaken a number of measures.We incentivise our driving team with a performance related bonus to drive in the safest and most environmentally efficient manner. Our fleet operates with the latest Euro 5 low-emission technology. The use of recycled rainwater in our vehicle washes further highlights our environmental credentials.” The company’s fleet is efficient both environmentally and operationally, helping it achieve 99% punctuality and a pass rate of 99% for PSV annual tests. Those standards are attained through a replacement policy that results in an average age of less than five

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years across the fleet and maintenance on a rolling seven-day cycle in the company’s workshops.

ACCESSIBLE COACHES Other innovations include free wi-fi on many services, e-leather seating, air conditioning and accessible coaches with wheel chair lifts and magifloors. Help for passengers is improved by a new website with a journey planner and support for mobile devices. Adrian adds: “We became the first operator in the region to introduce a ‘Talking Bus’ providing audio announcements to help blind and partially sighted customers. We are also the first operator to introduce alco-locks fitted as standard on all new vehicles to further improve passenger safety.” High levels of customer service are a

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BUS & COACH REVIEW: TRAVEL DE COURCEY

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BUS & COACH REVIEW: TRAVEL DE COURCEY

prime aim for the company, ensured by a focus on staff recruitment and training. “Customer relations begin with our exacting recruitment where we regularly recruit only 20% of interviewed candidates,” comments Adrian. “All new team members undergo two weeks of induction and route familiarisation training. We recognise National Express services require a different approach from local bus operations and have a dedicated, purpose-built depot in central Birmingham from which we operate these services, allowing us to separately assess and benchmark performance. “Our key assets are our people and we have created a unique company culture with a friendly, flexible and high-performing team. Competitive pay and conditions significantly reduce employee turnover and through our recognition and reward of excellence we maintain our high standards. We have a ‘Heroes’ award for exceptional employees selected on verified customer comments and celebrated onboard our vehicles with photos and a summary. We award prizes for ‘Best Overall Driver’ and ‘Most Improved Driver’ based on our telematics system. “We strive to engage with all employees by operating an open-door policy and incorporating their ideas within our business. A monthly company newsletter is published and regular quiz nights and sports events are held.We are currently formalising our engagement procedures with a works council to give employees a greater role. “In-house training with a dedicated Driver Training

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“OUR KEY ASSETS ARE OUR PEOPLE AND WE HAVE CREATED A UNIQUE COMPANY CULTURE WITH A FRIENDLY, FLEXIBLE AND HIGH-PERFORMING TEAM.”

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Officer is one of our core strengths. All recruits undergo Level 2 NVQ customer care training, our workforce is 100% DCPC compliant and senior managers hold CPCs, two having MBAs. We operate proactive training with regular defensive driving courses.” The outcome is excellent customer feedback and a low complaint rate of 2.86 per 10,000 passenger journeys, each fully investigated, responded to by a director and an action plan put in place when necessary to prevent future occurrences. That’s backed up by the use of mystery customers and onboard passenger surveys.

FURTHER GROWTH TRAVEL DE COURCEY Rowley Drive Coventry CV3 4FG www.traveldecourcey.com Tel: 02476 302 656

All the effort resulted in a 45% increase in turnover last year to almost £9.5 million, the forecast being that will grow further to £16 million in 2014 due to high demand from established and new clients. That rate of growth will impose further pressure to maintain high

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standards but the company’s approach should ensure it does that. “We have developed very strong and mutually beneficial relationships with National Express and our supplier base, which help to further enhance the quality of our service provision,” states Adrian. “We have worked very closely with our telematics provider to maximise safer driving and fuel consumption through training and use of performance incentives. We are the only National Express operator to have a 100% Gold and Green driving team achieved every month since September 2012. Our approach, even to fellow operators, is one of collaboration and teamwork rather than competition and we are happy to share learning. “We are a local, family-owned business based on traditional values combined with industry-leading levels of service, technological innovation and a dedication to the reduction of carbon emissions. We pride ourselves on continually exceeding customer expectations and building constructive, proactive relationships with stakeholders.”

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BUS & COACH REVIEW: EDWARDS COACHES

90 Years Of

Success

Passion & innovation has helped family business Edwards Coaches stay one step ahead of the competition

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BUS & COACH REVIEW: EDWARDS COACHES

n the last year it is estimated that there were over 5.2 billion bus and coach passenger journeys in Great Britain, making up around two thirds of all public transport journeys, meaning that buses and coaches are no small part of the UK economy. Operating out of South Wales, Edwards Coaches are among the oldest coach companies in Great Britain, having been founded in 1925. 90 years ago George Edwards came out of retirement and began transporting people around in a Charabanc – an early form of coach with an open top

and rubber wheels – with the simple objective of providing a service that would put a smile on people's faces, and since then their goal has remained the same. “We're primarily a coach company, but we've diversified in a number of different transport functions over the years,” said Jason Edwards, Company Director. As well as a regional bus service providing key transport routes for the local community, the company also offers rail transport, river and sea cruises, flight tours, and other holiday services. “But our bread and butter, really, is schools,” explains Jason. “We transport 6,500 school

“IT'S NOT JUST A SIMPLE JOB ANY MORE, TO GET OUT OF BED AND RUN A COACH COMPANY,”

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children every day on an am and pm school run and a lot of the schools have confidence in us.” It's good to know that the company still treasure the same family values after all these years – even though the business, and the coach industry itself, has changed dramatically. “It's not just a simple job any more, to get out of bed and run a coach company,” admits Jason. In recent years, government legislation has meant that coach companies have come under strain, and as a result many have gone out of business. However, it seems that Edwards Coaches is thriving better than ever despite the economic climate. “We've always had people picking up the phone and chasing us, looking to operate coaches for customers instead of the other way around. In recent years, we've gone from operating one coach a day to London to around 35 coaches a

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day from the South Wales area,” said Jason. “And we've just launched a new service operated through National Express from Cardiff University to Bristol Airport every two hours.” The company puts 210 vehicles on the road every day, ranging from people carriers, chauffeur driven cars, to high occupancy double deckers, 70 seat school coaches, and everything in between. And they are in the middle of expanding even further, having recently purchased 10 luxurious Mercedes Benz Tourismo M coaches for a massive £2.7 million, in honour of their 90th anniversary. “We're just pushing the boat out a little bit this year. When our customers get on a Mercedes coach, it gives you that 'Wow' factor. The coaches are coming in March and going straight to work

on our holiday programme. This huge investment firmly cements our company values - there will be no compromise on quality. We will be offering our customers, staff, and drivers first-class travel with the safest and best coaches on the road, allowing our own maintenance team to work on the best vehicles that money can buy.” The coaches will each have 49 seats, wood-effect flooring, Luxline seats with leather head rests, a centre toilet, and even wifi, ensuring that Edwards Coaches customers are really getting the luxury that the company believes they deserve. What sets the company apart from competitors is, without doubt, their down to earth attitude to the business. “[People] know that we are a company they can trust and we provide good value for money,” Jason explained. “The

pillar of our business has really been the local people that travel with us on a regular basis – one of the most important testaments we've got has been with us for the last 20 or so years, and does a day trip with us every two months... Our feet are firmly on the floor.” It is these strengths which have attracted some high profile clients over the years. “We've got a bus out in Paris now, transporting the Welsh rugby team around, we sup-

ply transport to the Welsh Football Association, and we've got a large contract with Cardiff City so we do all of the away fixtures and all of the academies under that. We're very into our sport, and we take care of the majority of international touring teams all entering Cardiff and South Wales – when you've got an interest in sports, you tend to push the boat out that little bit further.” Despite having their feet firmly

THE COMPANY PUTS 210 VEHICLES ON THE ROAD EVERY DAY, RANGING FROM PEOPLE CARRIERS, CHAUFFEUR DRIVEN CARS, TO HIGH OCCUPANCY DOUBLE DECKERS

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BUS & COACH REVIEW: EDWARDS COACHES

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BUS & COACH REVIEW: EDWARDS COACHES

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BUS & COACH REVIEW: EDWARDS COACHES

“FOR US WE ARE JUST PASSIONATE ABOUT WHAT WE DO – IT'S NOT JUST A JOB, IT'S WHAT WE'VE BEEN BROUGHT UP WITH AND IT'S WHAT WE KNOW on the ground, Edwards Coaches aren't afraid of innovation – they have a comprehensive GPS tracking system in place to look at the key performance indicators of their drivers. The motion sensors detect dangerous events such as hard steering, speeding, and jumping on the brakes, showing which of their drivers are truly performing at the high standard that's been set over their long company life, and which needed a little bit more training. They are also keen to improve upon the size of their carbon footprint - “What we've tried to do as a business is to buy the latest, most efficient carbon friendly engines that we can – years ago you used to stand next to a coach and

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there'd be black smoke coming out of the back, now you can stand next to a coach and you won't even know it's ticking over. We're trying to recycle and just generally be the best company that we can.” The company is currently celebrating it's 90th birthday this year, with two high profile agreements involving big companies, new coaches, and a few planned events all in the pipeline. “For a business to start off 90 years ago and still be flourishing and profitable and healthy, still offering something to the community and value for money, is a really big achievement.” explained Jason. “We've got a 90th birthday party coming up, and we've got something like 300 cus-

tomers, suppliers, and VIPs all attending. We'll be testing out the new Mercedes coaches on arrival too, so they'll be the first to travel on those, we'll have an open day with face painting, choirs, hot dogs, and we'll just be trying to give something back to the community and support local charities.” The company is proud to have been awarded Coach of the Year award for the second year in a row, along with many other accolades such as Welsh Coach of the Year, Tourist Coach of the Year, and being nominated as one of the top 1000 best companies to inspire Great Britain by a major newspaper. “For us we are just passionate about what we do – it's not just a job, it's what we've been brought up with and it's what we know. It's one big family business and your name doesn't have to end with Edwards to feel like you own a part of it.” www.booking.edwardscoaches.co.uk Tel: 01443 202048

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BUS & COACH REVIEW: PROSPECT COACHES

GENERATIONS OF EXCELLENCE

Prospect Coaches is one of Birmingham and the surrounding area’s largest privately owned independent coach companies

rospect Coaches, one of Birmingham and the surrounding area’s largest privately owned independent coach companies with an extensive fleet of vehicles, offers coach hire consisting of smart, modern vehicles dedicated to providing a high class of corporate and executive coach hire. Its fleet consists of both modern and comfortable vehicles, with some having the added capacity for up to 70 passengers. Having invest-

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ed over £3m in recent years the company continues to strengthen its customer base with almost 200 schools using its services. Indeed, Schools R Us is the motto of the three generations now heading the Prospect team. Geoff Watts, the founder, is still at the helm together with his daughter Roslynd, the joint managing director, and grandsons Nathan (transport manager) and Martin (fleet engineer). Collectively they have over 100 years of experience within the coaching industry. With

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Geoff into his retirement years many more tasks have passed over to Roslynd, Nathan and Martin who continue to ensure that the company remains at the most efficient level possible. Prospect’s entire fleet consists of smart modern coaches dedicated to providing a high class of transport to its many schools, colleges, clubs and corporate clients. When asked why so much investment has been made to transport predominately school children, Roslynd has always insisted that the

children of today are the potential clients of tomorrow and firmly believes that if the children are transported in clean modern vehicles they are more likely to respect both the coach and the drivers. Indeed, some of the children transported to school during the company’s early years in the 1950s and 1960s, now see their grandchildren travelling to school with the same private coach hire and coach tour company. The drivers are all smartly dressed in corporate uniforms

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BUS & COACH REVIEW: PROSPECT COACHES which carry the distinctive logo of the Prospector man and all are enhanced CRB checked and Child Protection level one qualified. In addition many of the employees hold NVQ’s, some up to level 5 in addition to First Aid training and other professional qualifications. Each driver is issued with a mobile phone and the company ‘Bible’ which contains all the routes and timetables of the many contracts carried out by the company. Many testimonials are held in the reception area from satisfied customers who regularly comment on the cleanliness of the vehicles, the drivers and attention to detail at all stages of the bookings. Recently, the company gained

Investor In People status and ISO 9001:2000 accreditation along with being rated amongst some of the top companies in the UK coaching industry by the Plimsoll financial analysis charts and a top 4 placing in the Route One Operator Excellence Awards 2009 and 2010, Large Coach Operator of the Year category with a highly commended award. The retention rate of contracts and private coach hire undertaken is extremely high and it is believed that this is due to the respect shown to all customers from all of the employees. www.prospectcoaches.co.uk Tel: 01384 895436

“ITS FLEET CONSISTS OF BOTH MODERN AND COMFORTABLE VEHICLES, WITH SOME HAVING THE ADDED CAPACITY FOR UP TO 70 PASSENGERS.” www.tandlonline.com

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BUS & COACH REVIEW: JOHNSON BROS. TOURS

YOUâ&#x20AC;&#x2122;LL LOVE OUR WAY

Johnson Bros. Tours prides itself in offering exceptional value for money combined with high standards of service

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BUS & COACH REVIEW: JOHNSON BROS. TOURS You'll love our way,” is the motto for leading Midlands coach tour operator, Johnson Bros Tours. Originally founded in the 1950s by the Johnson family, the company has remained true to its family-run theme and prides itself in offering exceptional value for money combined with high standards for service, professionalism and customer care. As true experts

“

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in the field of providing the perfect experience during coach tours, Johnson Bros consistently meets and exceeds customer expectations through the creation of high-quality, tailormade coach tour packages for the specific needs of the specific customer. Over the years Johnson Bros has seen considerably growth and expansion, including the acquisition of Redfern Travel in 1999 along

with the beautiful Esterel Caravan Site in Agay, France. Founded over 25 years ago, Redfern has a tried and tested reputation for providing high-quality, luxurious tours and excursions for customers, however through investment made into the company by Johnson Bros it has since flourished further with brand new caravans and fully executive air-conditioned coaches. Such investments has allowed for Redfern Travel to offer an increas-

ingly high standard of service and customer care. With prestigious modern and state-of-the-art offices, garages and industrial units added to the company's assets, Redfern Travel now accurately reflects the demands and needs of the ever-expanding company and the ever-growing needs of its customers. “We have seen our business grow from strength to strength and as the business has grown, so to

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BUS & COACH REVIEW: JOHNSON BROS. TOURS

has our reputation for unbeatable customer service, and the diversity of our product range - which covers everything from day excursions to long distance European holidays,” explains Johnson Bros. Now 65 years on, Johnson Bros Is proud to have successfully maintained its routes as an independent coach operator in Nottinghamshire, offering an equally exceptional standard of service relative to increasing customer needs and wants. Currently covering everything from traditional day-outings all the way through to long-distance European trips and excursions,

Johnson Bros is able to extend its support to just about any coach trip, allowing customers to rest easy and allow the company to take care of all the leg work. This flexible and adaptable nature is only possible thanks to the company's efforts in procuring and maintaining a stable and efficient fleet for trips.With a range of vehicles In its 100-strong fleet of vehicles, Johnson Bros is able to work in some of the most demanding areas and be relied upon where it matters most: “A little over half of our vehicles are geared to the needs of short distance contact work, for

example getting over 4000 pupils in Nottinghamshire, Derbyshire and Yorkshire to and from school every day, a responsibility which, needless to say, we take very seriously,” explains Johnson Bros. With the remainder of the company's fleet comprising of the very latest in High Line flat-sided vehicles with high specification fit-

tings and facilities, Johnson Bros is then able to extend its hand to far more highly specialised and technically demanding tasks whilst maintaining high standards across the board. Johnson Bros adds: “Whatever your requirements, our extensive range of coaches and variations of detail specification enable us to provide transport

“WHATEVER YOUR REQUIREMENTS, OUR EXTENSIVE RANGE OF COACHES AND VARIATIONS OF DETAIL SPECIFICATION ENABLE US TO PROVIDE TRANSPORT THAT’S PERFECT FOR THE JOB IN HAND.”

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BUS & COACH REVIEW: JOHNSON BROS. TOURS

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BUS & COACH REVIEW: JOHNSON BROS. TOURS

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that’s perfect for the job in hand.” Additionally, all of Johnson Bros coaches are maintained to the highest of standard by its own highly experienced and qualified mechanics – this enables the company to minimise downtime and ensure that all of its fleet are working to maximum potential.

Though initially in-house maintenance services were brought on board to ensure high standards across Johnson Bros' own fleet, the company has proudly announced that it is now able to offer the same standard of service for third party buses, coaches and LGVs from its state-of-the art depot in

Nottingham. From these new facilities, Johnson Bros has been able to build upon its already successful bus and coach operations throughout Nottinghamshire, Derbyshire, Lincolnshire and Yorkshire as well as opening up new avenues for company business and success. The company explains further as to the

“JOHNSON BROS UNDERSTANDS THE IMPORTANCE OF MAINTAINING ESPECIALLY HIGH STANDARDS”

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standards on offer through the depot: “In order to provide a high quality service to all our customers, our experienced and dedicated maintenance team continually services our fleet of coaches and buses. Our fully trained staff have many years experience in maintaining vehicles to the highest standard and we aim to provide a one-stop shop to keep your fleet of PCVs and LGVs maintained and on the road.” Johnson Bros understands the importance of maintaining especially high standards, both for its holiday tours and equally for its corporate travel offering. As such, the company is dedicated to going that extra mile in providing customer comfort, security and relaxation with everything being taken care of for the customer. Detailing this further, Johnson Bros explains: “There's nothing like a coach touring experience to show you the best of a country's scenery, history and culture. Our years of experience in organising coach touring

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BUS & COACH REVIEW: JOHNSON BROS. TOURS holidays, means that we are able to offer carefully planned itineraries and specially selected hotels in some of the UK's and Europe's most picturesque and popular locations. “Why not get together with family or friends to enjoy a great holiday together! We are delighted to receive group enquiries and offer concessions for parties of 11 adults or over.” For corporate travel the company also understands that competitive pricing with high standards for travel are of the utmost importance in providing the perfect environment within corporate budgeting requirements: “We have been servicing the business community for over 50 years, and during that time we’ve handled the transport arrangements for a whole range of corporate events, from conferences, product launches and annual general meetings to team building exercises, office parties and days out,” explains Johnson Bros. Through its fleet of luxury coaches from 8 to 70 seats, the company is

able to offer a targeted and flexible corporate travel solution with equally high standards and compatibility for corporate business events across its entire range of diverse coach interiors. Johnson Bros has also selected Interlink Enterprise 2.0 for its entire fleet after reviewing a number of available products and selecting it from AGM Telematics Ltd. The interlink system gives Johnson Bros full UK and European tracking for their fleet, including an integrated driver ID system so that the company can quickly view driver time-sheets, working hours and monitor who is driving what vehicle at any given time. In addition the system also allows for Johnson Bros to monitor the performance of individual drivers and compare it to that of the fleet as a whole, thus allowing the company to assess areas in which further development or training is necessary to maintain high standards all round.

FOR CORPORATE TRAVEL THE COMPANY ALSO UNDERSTANDS THAT COMPETITIVE PRICING WITH HIGH STANDARDS FOR TRAVEL ARE OF THE UTMOST IMPORTANCE

www.johnsonstours.co.uk Tel: 01909 720 337

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BUS & COACH REVIEW: DEWS COACHES

FAMILY BUSINESS CONTINUES TO THRIVE Whatever the event and wherever the destination, Dews Coaches can provide a comprehensive and bespoke travel solution ounded in 1953, Dews Coaches is a third generation family-run business providing coach services across the UK. From school and college transportation, to national excursions, vintage-style wedding transport, and even providing services for athletes at the London 2012 Olympics, their motto is “Let’s do it well”, and they stick to it by the letter. “Over the years Dews Coaches has become the ‘first choice’ for many national companies. Whatever the event and wherever the destination, Dews Coaches can provide a comprehensive and bespoke travel solution,” said the company.

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“Although Dews is a family-run business, family members work alongside an extended team of drivers, schedulers, office and maintenance personnel. This collective loyalty, hard work and support has created the business we are today.” All Dews drivers are thoroughly checked, trained and qualified to the highest standard, and this training carries on throughout their career due to the changing needs of their customers, as the company explains: “Every driver undergoes continuous professional development to ensure their skills and abilities are up to date and hold a CPC card to this effect, allowing them to drive vehicles carrying passengers competently.” They also provide apprenticeships in all areas for the young would-be coach staff of tomorrow. The quality and competence of the company's staff is not only praised by the company itself and their customers, but it is also one of only 50 quality assured CoachMarque operators in the UK, meaning that it provides excellence in every area of the business. Whether it’s regularly checking staff licenses, providing health and safety services, fully checking vehicles with the utmost care, or just making sure that customers are safe and comfortable throughout their journey, the thorough and friendly attitude of Dews is something to be applauded. Not only that, but all Dews coaches are guilt-free and certified “green” lowemission vehicles in compliance with London Emission Zone regulations, even implementing a tree and hedge planting programme to combat the company's carbon footprint in the local environment. The company's fleet of six coaches boasts a

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BUS & COACH REVIEW: DEWS COACHES capacity ranging from a comfortable 29 seats to a massive 79 seat double decker, including a 1944 vintage Bedford OWB Coach which is popular among wedding parties. Dews also provides regular excursions to some of the nation’s most popular attractions, including Kew gardens, the Imperial War Museum, and even Harry Potter Studio Tours, meaning that customers never miss out on exciting activities.

ALL DEWS DRIVERS ARE THOROUGHLY CHECKED, TRAINED AND QUALIFIED TO THE HIGHEST STANDARD While Dews does run national excursions, it also provides custom private hire, tailoring to any needs that the customer may have. “Dews Coaches can solve all your complex travel requirements in a professional and stress-free manner. For excursions, tours, conferences, exhibitions, special occasions - you name it - just leave it to us,” continued the company. “If you need to get a group of people to a special event, delegates to a conference or organise any other national or international coach-based travel – there’s a simple solution: Dews Coaches.” 01487 740241 www.Dews-coaches.com

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arch 2015 saw the beginning of a record-breaking attempt to fly around the world in a plane completely powered by solar power. Setting off from Abu Dhabi, the Solar Impulse 2 initially set out heading east to Muscat in Oman. Skipping from continent to continent, the plane will spend a five-month journey eventually crossing both the Pacific and Atlantic. Pilot Andrew Borschberg took the controls for the first leg, and he’ll be sharing duties in the single-seater aircraft with fellow Swiss, Bertrand Piccard. "I am confident we have a very special aeroplane, and it will have to be to get us across the big oceans,” said Borschberg. "We may have to fly for five days and five nights to do that, and it will be a challenge. But we have the next two

months, as we fly the legs to China, to train and prepare ourselves." Solar Impulse is the only airplane of perpetual endurance, able to fly day and night on solar power, without a drop of fuel. The chances of succeeding at the first attempt to build a solar airplane capable of flying around the world were judged to be slim, so a more rudimentary prototype, HB-SIA, was first constructed. Lessons learned from this prototype are incorporated in Solar Impulse 2, the Round-The-World Solar Airplane. This revolutionary aircraft is made of carbon fibre and has a 72 meter wingspan (larger than that of the Boeing 747-8I) for a weight of just 2,300 Kg, equivalent to that of a car. The 17,000 solar cells built into the wing supply four electric motors (17.5 CV each) with

renewable energy. During the day, the solar cells recharge lithium batteries weighing 633 Kg (2077 lbs.) which allow the aircraft to fly at night and therefore to have virtually unlimited autonomy. Whereas the prototype uses existing technologies, Solar Impulse HB-SIB requires the development of new materials and new construction methods. Solvay has invented electrolytes that allow the energy density of the batteries to be increased; Bayer Material Science is allowing the project to make use of its nanotechnologies; and Décision is using carbon fibres that are lighter in weight than any previously seen. The plan for the aircraft’s journey is to stop off at various locations around the globe, to rest and to carry out maintenance, and also to spread a campaigning message about clean technologies.

SOLAR IMPULSE 2 The only airplane able to fly day and night on solar power, without a drop of fuel.

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ISSUE 156

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D R I V I N G

T H E

I N D U S T R Y

F O R WA R D

ELB PARTNERS

GOLD STANDARD FLEET OPERATOR & pinnacle for excellence within the logistics sector

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vision travel - page 48

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