Issuu on Google+

Estate Walkabouts Impact assessment 2011


Contents Page 3:

What are estate walkabouts?

Page 3:

Where do they take place?

Page 3:

Partnership working

Page 6:

How many resident attendees on the day?

Page 7:

How can you get involved?

Page 7 - 10: “You said we did� Page 10:

Action planning

Page 11:

Contact details

2


What are estate walkabouts? The estate walkabouts are an opportunity for you as tenants to tell us about where you live and any issues you may have. By working together we strive to improve communities for all. Where do they take place? Estate walkabouts take place across Tamworth Borough Council and are the result of either tenant requests or highlighted as areas where there are ongoing issues. Examples of issues often raised by tenants are:  Anti-social behaviour  Fly-tipping  Grafitti Partnership working Stonydelph June 2011 Tenant Involvement Team

Number of attendees 2:00 - 4:00pm 3

Number of attendees 6:00 – 8:00pm N/A

Estate Management Team

3

N/A

Caretaking Team

2

N/A

Street Wardens

2

N/A

Street Scene

1

N/A

Police officers

1

N/A

Fire officers

0

N/A

Repairs Manager (Tamworth Borough Council)

0

N/A

Representatives from Morrison repairs team

2

N/A

Representative from Highways Authority

0

N/A

Representative from Neighbourhood Watch /Police

0

N/A

Councillors

0

N/A

Recycling team / waste management Community Development Officer Totals

2

N/A

1

N/A

17

N/A

3


Belgrave July 2011 Tenant Involvement Team

Number of attendees 2:00 - 4:00pm 3

Number of attendees 6:00 – 8:00pm 2

Estate Management Team

3

1

Caretaking Team

3

3

Street Wardens

3

0

Street Scene

0

0

Police officers

1

1

Fire officers

2

0

Repairs Manager (Tamworth Borough Council)

0

0

Representatives from Morrison repairs team

1

0

Representative from Highways Authority

0

0

Representative from Neighbourhood Watch /Police

1

0

Councillors

0

0

Recycling team / waste management Community Development Officer Totals

1

0

1

1

19

8

4


Amington August 2011 Number of attendees 2:00 - 4:00pm Tenant Involvement Team 3

Number of attendees 6:00 - 8:00pm 1

Estate Management Team

1

1

Caretaking Team

2

2

Street Wardens

2

0

Street Scene

1

1

Police officers

3

0

Fire officers

0

0

Repairs Manager (Tamworth Borough Council)

0

0

Representatives from Morrison repairs team

0

0

Representative from Highways Authority

0

0

Representative from Neighbourhood Watch/ Police

0

0

Councillors

2

0

Recycling team / waste management Community Development Officer Totals

2

0

1

1

17

6

5


Gillway /Leyfields September 2011 Tenant Involvement Team

Number of attendees 2:00 - 4:00pm 2

Number of attendees 6:00 - 8:00pm N/A

Estate Management Team

1

N/A

Caretaking Team

2

N/A

Street Wardens

1

N/A

Street Scene

0

N/A

Police officers

2

N/A

Fire officers

0

N/A

Repairs Manager (Tamworth Borough Council)

0

N/A

Representatives from Morrison repairs team

1

N/A

Representative from Highways Authority

1

N/A

Representative from Neighbourhood Watch /Police

1

N/A

Councillors

3

N/A

Recycling team / waste management Community Development Officer Totals

N/A 0

N/A

14

N/A

How many resident attendees on the day? Area

Number of attendees 2:00 - 4:00pm 7

Number of attendees 6:00 – 8:00pm N/a

Cost for refreshments etc £5

Belgrave

3

3

£6

Amington

4

4

£5

Gillway / Leyfields

1

N/A

£25 which included a free prize drawer of a £20 High Street voucher

Stonydelph

6


How can you get involved? You can attend the Estate walkabout on the day or if you prefer or are less mobile you can tell us your concerns by telephone or completing the feedback sheet that arrives with your invitation. The feedback sheets can be handed back to Marmion House or handed to a member of staff on the day. The Tenant Involvement Team can be contacted by telephone on 01827 709374, freephone 0800 183 0454 or alternatively you can email: tenantparticipation@tamworth.gov.uk

“You said we did” 2011 Estate walkabouts “You said we did” Date & area

23 June 2011 Stonydelph

Service area managing the estate walkabout Estate Management Team

“You said”

“We did”

Residents complaining about communal grass areas being churned up by people parking on it Vandalised wall in Craven

Residents were sent reminder letters that they should not be parking on the grass. Taken down to ground level as it serves no purpose and is a health & safety concern. Removed on the day by the Caretaking Team Removed on the day by the Caretaking Team Removal of graffiti commenced the following day

Crossfell – black rubbish bags left lying around Crossfell – double mattress fly-tipped Graffiti across the estate

7


Date & area

21 July 2011

Service area managing the estate walkabout Estate Management Team

Belgrave

“You said”

Weeds growing in front of garages in Hayle Fly-tipping of a tyre Graffiti across the estate

Underpass is messy with rubbish and needs a general tidy up Shrubs need cutting back by park

Date & area

18 August 2011

Service area managing the estate walkabout Tenant Involvement Team

“You said”

Disposed oil can still containing liquid Graffiti across the estate

Amington Overgrown shrubbery at a particular area. Tenants reported that this is a hot spot ASB. Tenants requested the metal fencing to remain but would like to see all the shrubbery cut down to ground level Fly tipping of a double mattress and plastic chair

“We did”

Cleared by Street Scene/ Community Payback Removed on the day After the estate walkabout the area experienced a high volume of graffiti. This put the clearance of the area past the 2 month deadline. Street Wardens, Street Scene and the Caretaking Team are working in partnership to improve the area. Cleared by Street Scene/ Community Payback Cleared by Street Scene/ Community Payback

“We did”

Removed on the day to avoid fire risk to residents Removed within 14 working days Street Scene/ Community Payback cleared the area within 2 days. The metal fencing remained in place as requested by tenants

Removed on the day by the Caretaking Team

8


Date & area

14 September 2011 Gillway / Leyfields

Service area managing the estate walkabout Tenant Involvement team

“You said”

Graffiti across the estate

2 Large Wickes's grab bags of sand have been left on the communal grass area in Beech Road. Health and safety issue highlighted - Hole in pathway near to large open space and insecure barriers.

Comberford Road – a wall is in need of major repairs

“We did”

Cleaned by the Caretaking Team within 17 working days, within the proposed 2 month deadline. Removed by the Caretaking Team with 17 working days A representative from Highways Authority was in attendance on the estate walkabout and telephoned straight through to County to get the problem sorted and to have the safety barriers put back. Staffordshire County Council then arranged a repair. Inspected by Repairs Officer at Tamworth Borough Council who authorised the wall to be removed as it served no purpose.

Belgrave Estate Walkabout July 2011

9


Amington Estate Walkabout August 2011

Action planning After each Estate walkabout, those that attend prioritise works highlighted to either a one week priority or a non-emergency 2 month priority. The Tenant Involvement Team then collate all information within an excel spreadsheet and this is then forward to the various departments/partners/service areas to be actioned. On completion of the works, the spreadsheet is updated This is reported through the tenants’ quarterly newsletter ‘Open House’ and on the Council’s website.

10


If you wish to discuss this review or to get involved in having your say about the Housing Service you receive then please contact the Tenant Involvement Team Telephone: 01827 709 448 Freephone: 0800 183 0454 Email: tenantparticipation@tamworth.gov.uk Tenant Involvement Team Tamworth Borough Council Marmion House Lichfield Street Staffordshire B79 7BZ

11


Estate walkabouts