Database of tenant involvement 2008 - 2009

Report of the database of tenant involvement 2008 – 2009

Database of tenant involvement August 2008 – March 2009 Introduction to the report The database of tenant involvement was set up in August 2008 to register how tenants and leaseholders want to get involved with how their housing services are run.

The information was gathered from tenants working groups, fun days and community events.

There were no new tenants added onto the tenant database of involvement in quarter 4.

Summary of report findings • A total of 167 tenants and leaseholders were entered onto the tenant’s database of involvement.

• 17 % of tenants said they were happy to be contacted via emails.

• 65% of all tenants stated that they would like to get involved by attending discussion or focus groups.

• 40% of respondents were available on an afternoon.

• 80% of respondents were interested in repairs & maintenance and 77% in anti-social behaviour.

• 99% of respondents stated that they are White – British, 74% female and 31% are between the ages of 60 – 74 years of age.

Key trends April 2008 – March 2009 Number on tenant database of involvement 2 main areas of interest to tenants

Ethnicity % of BME tenants % of involved tenants under 35 Gender

Age

Household

April 2009 – March 2010

April 2010 – March 2011

167 Repairs & improvements Anti-social behaviour 99% White – British 0.59% 17.36% 13% male 19% female 31% between the ages of 60 – 74 19% of households are 1 adult, over 60

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Summary of recommendations for improvement 1. Too much information is missing surrounding personal contact details or how individuals wish to become involved.

2. Implement a Sounding Board registration form for tenant involvement.

3. Gather equality and diversity information where possible.

4. Become more involved in community events and estate walkabouts to promote tenant involvement.

5. Recruitment drives to encourage more tenant involvement.

6. Offer a range of information leaflets.

7. Add information surrounding tenant involvement into induction / allocation packs for all new tenancies.

Results of the Tamworth tenants registered on the database of tenant involvement.

All figures rounded up to nearest % Added to the database for tenant involvement April 2008 – March 2009 Quarter 1: No figures available.

Database of tenant involvement

53

Annual number 167

Quarter 2 Quarter 3

114

Quarter 2: 68% (114) of the overall customers joined the database of involvement at the ‘Afternoon tea assembly’ and the respondents who completed the Tenant Participation Strategy questionnaire.

Quarter 3: 32% (53) of the overall customers joined when they became involved with the Tenant Consultative Group.

Quarter 4: No new tenants were added to the database.

Annual: A total of 167 tenants were added to the tenant database of involvement. Data was first collected in quarter 2.

Email address Tenants who have submitted an email address

Quarter 1: No figures available.

Quarter 2: 18% (20) of tenants submitted email addresses.

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Annual 28

Quarter 2 Quarter 3

Quarter 3: 15% (8) of tenants submitted email addresses.

20

Annual: 17% (28) of tenant’s submitted email addresses that they could be contacted on.

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How tenants would like to become involved? (Advised to tick all that applies)

Number of responses

How tenants would like to become involved 180 160 140 120 100 80 60 40 20 0

Annual Quarter 2

R

C

om pl

et in ec g ei su vi rv ng ey At & s te c nd om in m g en di At ... sc te us nd s in io g n. co ..

Ad n de fe re d nc to .. th e At da te nd ta ba in g ..

Jo l o in c al in g es te ta na ..

At n te t & nd r in es g ...

C fu ar n ry da in ys g ou ... ts ur ve ys ..

Quarter 3

Frequency that data was collected

The following results are recorded by the annual figures for each response.

58% (97) of all tenants on the database of involvement stated that they would like to get involved by completing surveys.

11% (18) of all tenants stated that they are happy to receive and comment on proposals by email.

65% (108) of all tenants stated that they would like to get involved by attending discussion or focus groups.

60% (101) of all tenants stated that they would like to be involved by attending conferences or workshops.

100% (167) of all tenants are happy to be added to the database of tenant involvement.

50% (84) of all tenants stated they would like to be involved by attending local estate walkabouts.

36% (60) of tenants stated that they would like to be involved by joining tenant and resident groups.

54% (91) of tenants would like to get involved by attending fun days and local events.

55% (92) of tenants would like to get involved by carrying out inspections to check housing services.

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Availability (Advised to tick all that applies).

15% (25) stated that their availability is mornings

Number of responses

When would you be availabile?

70 60 50 40 30 20 10 0

Annual

40% (66) afternoons

Quarter 2 Quarter 3

n ns ng oo oo rn i er n ern Mo t f A ft &A ing n r Mo

ing en Ev

s nd eke e W

25% (47) morning & afternoons 37% (62) evenings and 6% (10) weekends.

Availability

What customers have an interest in? (Advised to tick all that applies)

Number of responses

Tell us what you are interested in 160 140 120 100 80 60 40 20 0

Annual Quarter 2 Quarter 3

t s r ts g e ts nt as ces ie ing en ice s in en us ple en iou re re i li c or m o v m t a us v i m o e & r eo l a rv H e o p v n e e l a p h e v h e v n o o s s o c o g d m u n od s l be pe pr tie pr an inv l der re un e m ali ia fO im m lte fi n ho nt o yo nc l im u c r o o , e e h a r a t & q o t C e n o E ou t i-s Sh s id rm ge en i rs tio sf as hb fo ud Re pa Le ig An uc nm ic e er B e e d o v P r o R N v ir Pr se En

Interests

86% (144) stated that they are interested in repairs and improvements (inside their home) 51% (86) stated that they are interested in environmental improvements (outside your home) 50% (47) stated that they are interested in grass cutting / maintenance of communal areas.

49% (82) stated that they are interested in neighbourhood services (caretaking, cleaning, neighbourhood wardens and gardening).

77% (128) stated that they are interested in anti-social behaviour (noise, harassment, vandalism).

50% (85) stated that they are interested in budgets, finance and rent setting.

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50% (83) stated that they are interested in the production of Open House and other housing publicity.

50% (84) stated that they are interested in equalities policies (ensuring services are accessible to all).

62% (104) stated that they are interested in performance monitoring.

38% (64) stated that they are interested in arrangements for resident involvement.

25% (4) stated that they are interested in leaseholder services.

16% (27) stated that they are interested in sheltered housing services.

22% (37) stated that they are interested in services for young people.

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About you Equality and diversity monitoring At Tamworth borough council we want to make sure that everyone who uses our services is treated equally. This section of the survey was not compulsory to complete. All information is treated in the strictest confidence and will be used to help us improve our services to customers.

Ethnicity Results recorded as per annum 99% (166) respondents stated that their ethnicity is White – British

Number of responses

Ethnicity 180 160 140 120 100 80 60 40 20 0

Annual Quarter 2 Quarter 3

White -British

Asian - Indian

1% (1) respondents stated that their ethnicity is Asian or Asian British – Indian No other ethnic groups are represented.

No response

Ethic groups represented

Disability

Number of responses

Disability 90 80 70 60 50 40 30 20 10 0

Annual Quarter 2 Quarter 3

nt n t ems ility e ms o ne e nt ity e nt bil l b l me me N air m m mo pair pair pair pro b d is a p rob p d im te a l im g im h im alth ning alt h i r Lim isu e arin peec l he e ar the he O V L m H S enta te r M ng Lo

Disability stated

The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term effect on his/her ability to carry out normal day-to-day activities.

16% (27) stated that they have limited mobility.

2% (3) stated that they have visual impairment.

2% (3) stated that they have a hearing impairment.

1% (1) stated that they have mental health problems.

1% (2) stated that they have a learning disability.

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29% (48) stated that they have a long term healthy problems / illness which limit the things that they do.

49% (82) stated that they did not consider themselves to have a disability and 1 tenant chose not to answer.

Religion

160 140 120 100 80 60 40 20 0

Annual Quarter 2 Quarter 3

11% (18) stated their religious belief as Christian, 1% (1) as Muslim, 1% (2) as no religion and 2% (3) as another religion.

143 respondents chose not to answer this question.

No ne O No th er re sp on se

Bu dd h

Si kh

ist Ch ris tia n Hi nd u Je wi sh M us lim

Number of responses

Religion

Religious belief

Gender Annually: 26% (44) are male 74% (123) are female

Gender

Number of responses

140 120 100 80

Male

60

Female

40

Quarter 2: 14% (23) are male 54% (91) are female Quarter 3: 13% (21) are male 19% (32) are female

20 0 Annual

Quarter 2

Quarter 3

When data is collected

Age Results have been recorded with annual figures 6% (10) stated that their age is between 18 -24

Number of responses

Age 60 50 40

Annual

30

Quarter 2

20

Quarter 3

10 0

6 rs r1 7y de /1 Un 16

18

24

25

39

40

59

Age range

60

74

& 75

o

ver

15% (25) are between the ages of 25 – 39 25% (41) are between the ages of 40 – 49 31% (51) are between the ages of 60 -74

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24% (40) stated that they are 75 and over.

Sexual orientation 71% (119) stated that they their sexual orientation is heterosexual.

Sexual Orientation

Number of responses

140 120 100

Annual

80

29% (48) people chose not to answer this question.

Quarter 2

60

Quarter 3

40 20 0 Heterosexual

Gay man

Gay woman No response

Responses

How do you describe yourself?

99% (166) described themselves as council tenants

180 160 140 120 100 80 60 40 20 0

Annual Quarter 2

1% (1) stated that they are a leaseholder.

Relative / lodger

Housing association

Home owner

Private tenant

Council leaseholder

Quarter 3

Council tenant

Number of responses

How do you describe yourself?

Tenancy

Household information Tenants were asked to state what best describes their household.

Number of responses

Which of the following best describes your household?

100 80 60 40 20 0

Annual Quarter 2 Quarter 3

0 0 6 0 6 60 60 r6 r6 r1 r6 r1 er er de ve de de de ov ov un un un un lt o h 1 t t l h u n n , d bo ot re lts du dr e s, ,b 1a il d du 1a hi l lts u lt ch 2a t, c ad du n ts , a 2 e n 2 ar ar e 1p 2p

Ot

r he N

po es or

e ns

Household

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7% (17) described their household as 1 adult, under 60 24% (59) described their household as 1 adult, over 60 4% (9) described their household as 2 adults, both under 60 7% (17) described their household as 2 adults, both over 60 7% (16) described their household as 2 adults, at least 1 over 60 6% (15) described their household as a 2 parent family (at least 1 child under 16).

No other households were represented and 95 had missing information.

Produced by Diane Hughes on behalf of the tenant participation team at Tamworth Borough Council

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