ASB Telephone Survey August 2010 Out of 109 ASB cases provided for the telephone survey only 18 cases were able to be contacted. Was it easy to report to the Estate Management Team that you were receiving ASB?
Additional comments “Very difficult to get hold of the Housing Officer. Whilst I understand that Housing Officers work off site messages were continually left with no return call. Not very efficient” “Just told to fill out a diary, no help what so ever” “Phoned out of hours and an Officer called him back the very next day”
Did you feel that your complaint was taken seriously and professionally?
Additional comments “Although some action was taken, the situation continues and the people involved do not seem to have taken any action from the council seriously. It is a long-winded process. Where I'm not 100% sure the implications of what's happening is being taken seriously.” “Felt staff were blasé' about the situation but later was reassured that action would be taken”.