Tiara Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

AWARD WINNER PROFILES!

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TIARA Recruitment Awards ANZ

2023 has set new challenges for recruiters across the globe, especially those in the more mature and developed markets.

David Head, Director, TALiNT Partners Talent shortages, hiring uncertainty, seismic counter offers, and on the wider stage, global conflicts have each bought more pressure onto the sector. More than ever recruiters have had to show their strength, resilience, and adaptability. None have done more so than those companies shortlisted for this year’s TIARA Awards.

The TIARAs recognise those not only accelerating the evolution of recruitment but those enhancing the perception of the staffing sector. Open to all the leading recruitment, search, solutions and staffing companies across ANZ, the TIARAs showcase the best in class.

It’s a privilege to see so many of the sector’s top brands shortlisted - past winners returning to defend their titles and some amazing new challengers aiming to seize their TIARAs.

The global TIARA judging panel is distinguished by the breadth of perspectives from across the talent ecosystem, from the industry’s leading executives, NEDs, and chairmen to investors, advisers and heads of TA and HR from some of the world’s largest employers. They support our judging process with their reputations as well as their considerable experience which is what makes a TIARA the most powerful endorsement for ANZ recruiters.

Thank you to our sponsoring partners and especially to everyone who entered and supported the TIARA 2023 Recruitment Awards. TALiNT Partners are proud to celebrate the crowning achievements of the best in the industry, those who have yet again proven why recruitment is a professional service and a vital cog in helping companies find and keep the talent they need.

This year’s competition has been the toughest yet with a host of new judges bringing their insight, knowledge, and expertise to what is already an amazing line up of regular judges.

TIARA Recruitment Awards ANZ

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TIARA RECRUITMENT AWARDS ANZ

The Shazamme Back-Office Team of the Year

WINNER

This Award recognises an exemplary team within any back-office function that has enabled or bestsupported growth, innovation, or performance.

In a class of its own, the back-office team has propelled services to new heights, reshaping the landscape of client and candidate support. A strategic fusion of innovative initiatives has propelled the team beyond conventional recruitment norms, consistently refining operations for optimal outcomes.

Marketing mastery: Under the guidance of the Marketing Manager, targeted EDMs spotlight monthly talent highlights for clients, seamlessly aligning with business development endeavours. The integration of AI technology facilitated candidate reconnection, while a website revamp seamlessly integrated with the tech stack, expanding our digital footprint.

Operational prowess: Guided by visionary leadership, the Operations Manager secured our standing as an On-Hire Labour Agreement provider, unlocking fresh horizons for clients. Securing approvals for critical tenders, including SCM0012 and Whole of Australian Government Procurement, amplified government team capabilities.

Notably, adaptability shone through as the manager covered crucial roles during maternity leave.

People and culture excellence: The P&C Manager, architect of our EVP and EAP, fostered a culture of continuous improvement.

Navigating maternity leaves and heightened activity periods, she ensured a seamless experience for consultants, prioritizing professional growth.

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TIARA Recruitment Awards ANZ

Financial ingenuity: The Finance Manager introduced decision support analytics, empowering team leaders to optimize efficiency. OneUp Sales Technology’s implementation brought real-time data and gamification into play, ensuring team motivation and accountability.

Value-driven operations: The back-office team is not just a support unit; they redefine it. From ensuring compliance and processing payrolls to steering brand initiatives and overseeing inductions, they manage tasks that empower clientfacing staff to focus on core competencies.

Commercial impact: Strategic initiatives, such as the On-hire Labour Market Agreement and pivotal tenders, have significantly broadened opportunities, positioning us as a premier agency for clients seeking international talent. Beyond financial metrics, our success is evidenced by a remarkable 7.6% staff turnover, a cornerstone of our commercial achievements. This comprehensive commitment to excellence distinguishes us, showcasing that innovation in back-office operations is the linchpin of our triumphs.

Judges’ comments: Cox Purtell shows excellent support and commitment to their individuals which has led to the success they have achieved as a company. It’s clear they really value the role of their back-office team as real growth and development heroes.

TIARA RECRUITMENT AWARDS ANZ

The Client Service Award

WINNER

This award recognises excellence and collaboration in the delivery of a talent acquisition project or ongoing campaign.

In their pursuit of excellence, Sapture, a specialised SAP-focused recruitment agency, has achieved remarkable milestones through its innovative recruitment strategies and comprehensive Candidate Care Programme. The company’s commitment to ensuring candidate satisfaction is evident in its unique approach, emphasiszing personalisation and the cultivation of a loyal candidate network.

Within the Candidate Care Programme, Sapture introduced “Candidate Captains” incentivised through commission and KPIs to prioritise candidate care. The allocation of full-time resources exclusively for candidates and contractors has yielded impressive satisfaction scores, with 99% for keeping in touch and 98% for contractor care.

The agency has received notable recognitions and awards, positioning them as winners in the APSCO Best Candidate Experience category and earning recognition in the Recruitment Insider (RI) Best IT Candidate Experience for 2023, alongside Service Excellence Awards 2022/23. Further enhancing their reputation, Sapture achieved RI accreditation as Candidate Experience Experts, attaining a minimum score of 94/100 based on candidate feedback.

Sapture’s dedication to technological advancement is demonstrated through the integration of cutting-edge tools and technologies for personalisation, automation, compliance, and network building. Platforms such as JobAdder, Otter.ai, Advanced LinkedIn tools, among others, contribute to the agency’s efficiency in recruitment processes.

The agency’s unique sourcing method, termed “Talent Cartography,” utilises innovative talent tracking and forecasting techniques to access passive and exclusive SAP talent. This strategic approach involves constructing comprehensive talent charts, facilitating agile and strategic hiring.

Client satisfaction is a top priority for Sapture, evident in their high client retention rate of 88% year-over-year.

The agency offers unique value-added client services, including resource/process audits, redundancy services, project resourcing, and market consultancy.

Sapture fosters knowledge-sharing and brand building through community networks and initiatives like the Sapture Salary & Trends Report, “Women Making SAP Happen,” and ANZSAP Magazine. Exclusive networks for clients and candidates result in successful placements, contributing to clients meeting diversity goals.

As Sapture transitions from a lifestyle business in 2013 to a thriving agency with a gross profit of $3.4 million and a turnover of $13 million, their focus on maintaining a boutique identity while achieving significant growth establishes them as a leader in the SAP recruitment sector. Key metrics, including high client retention, repeat business, and staff performance improvement, underscore Sapture’s commitment to excellence in the competitive recruitment landscape.

Judges’ comments: This was an entry of the highest standard – growth based on solid principles and fundamentals, together with a commitment to deep specialisation. Sapture showed clear differentiation and commitment to excellence backed up by some impressive data and metrics.

FINALISTS HIGHLY COMMENDED

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TIARA Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

The Onboarded Candidate Experience Award

WINNER

This Award recognises excellence, innovation and impact in the way candidates are sourced, managed, and supported to ensure the best outcomes.

In response to the challenges faced by the healthcare community in recent years, Cornerstone Medical Recruitment (CMR) took a proactive stance, placing a premium on the well-being of its candidate community.

The resultant initiative, “CMR Wellbeing Benefits,” saw strategic partnerships with renowned brands such as YouFoodz, Hello Fresh, and 28 by Sam Wood, providing candidates with exclusive well-being discounts.

The introduction of the “myCMR experience” marked a significant step forward, encompassing a Placement Portal, App, and Shop to elevate candidate engagement. A dedicated team of Candidate Care Coordinators efficiently managed placement logistics, complemented by a specialised Travel Team handling travel, accommodation, and car arrangements.

Facilitating connectivity, eight Facebook groups were established, serving as platforms for candidates to forge connections and exchange experiences.

CMR’s commitment extended beyond virtual support to tangible provisions, offering uniform packs inclusive of pride and indigenous lanyards and uniforms, a response to specific candidate requests. This initiative, along with many other initiatives, contributed to an impressive 87% increase in temp hours over the past year.

The community-focused approach transcended mere logistical considerations. CMR organised regional Christmas parties, introduced a candidate e-newsletter boasting a remarkable 44.5% open rate, and achieved a 12% click-through rate, the latter surpassing the industry average fourfold.

Beyond candidate satisfaction, Cornerstone’s success is evident in a robust industry reputation, reflected in 252 Google reviews and an outstanding 4.9-star rating.

Recognised as finalists for the RI Candidate Experience Award, they have garnered status as preferred suppliers to esteemed health organisations nationwide.

CMR’s growth trajectory is underscored by a strategic approach to specialisation, expanding from three core teams to 15 specialist areas. This expansion facilitated broader client support and the recruitment of specialised temporary staff, resulting in a remarkable 200% year-onyear revenue increase in the Aged Care sector.

Client satisfaction metrics speak volumes, with a notable 114% increase in repeat business, a commendable 93% satisfaction score, and an impressive 41% of temps re-engaging with clients. Despite industry challenges during the pandemic, CMR achieved exceptional organic growth in FY23, surpassing revenue targets with a notable 101% increase.

In addition to these accomplishments, CMR’s financial achievements are noteworthy, with a 217% increase in profit and an 87% rise in temp hours, positioning them at the forefront of the industry in critical metrics such as EBIT growth, quantum, and profitability yield.

Cornerstone Medical Recruitment’s dedication to holistic candidate care, strategic specialisation, and remarkable financial growth positions them as a distinguished contender for industry recognition.

Judges’ comments: Cornerstone Medical Recruitment demonstrated true vitality with a number of impressive metrics – both growth related and community engagement. Its submission brings to life in an authentic way the purpose, values and journey of a firm through covid and beyond to what is now a very profitable and growing business.

FINALISTS HIGHLY COMMENDED

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The Vincere Best Use of Technology Award This Award recognises the best use of technology in a recruitment company to gain a competitive edge based on a measurable improvement in candidate experience, client service, and employee engagement.

In the competitive realm of recruitment, Latitude IT distinguishes itself through a culture steeped in innovation and a technology-centric approach. The success of TechSalaries.com.au takes centre stage in their submission, highlighting key differentiators, accomplishments, and the company’s unwavering commitment to leveraging technology for innovation.

TechSalaries.com.au, originally conceived to address the gender pay gap, has transformed into a real-time salary data platform. Witnessing a remarkable 70% surge in user engagement within six months, the platform garnered collaboration from seven other recruitment companies and drew interest from government agencies and social impact organisations.

With a focus on automation, Latitude IT proudly presents 80 Zaps executing over 40,000 tasks, resulting in an impressive 45% increase in client engagement. Initiatives such as Beacon and Candidate Hub not only surpassed targets but also achieved a 35% rise in candidate engagement and a 33% expansion in service breadth.

The company’s commitment to technology-driven services, encompassing automated dashboards, the Beacon platform, and the Candidate Hub, has significantly elevated client retention, repeat business, and the success of placements.

Adopting a data-driven approach, Latitude IT aligns services closely with client goals, extending relationships beyond recruitment. Their innovative

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platforms played a pivotal role in realising a substantial 20% increase in new client acquisitions year-over-year.

Tech product investments, exemplified by Tech Salaries and Beacon, have propelled business growth, marked by the unveiling of a new UnicornX website in September 2023. Commercial strategies, live data dashboards, and a diversified client portfolio have all contributed to increased revenue and expanded networks.

Under the umbrella of Aptitude Ventures, Latitude IT sets its sights on capturing a significant market share in the HR tech industry. Streamlined back-office operations, automation, and strategic cost-saving measures have yielded substantial savings, fortifying the company’s resilience in a dynamic market.

In conclusion, Latitude IT’s award entry highlights their commitment to innovation, technology, and the delivery of exceptional value in the recruitment sector.

Their achievements in fostering collaboration, implementing automation strategies, and nurturing long-term client relationships position them as industry game-changers, signalling a path for substantial growth in the future.

Judges’ comments: A very strong submission demonstrating true innovative use of technology to optimise business outputs and contribute to the industry and people experience. Latitude IT has embraced tech to not only help further their business but also help further the industry overall.

FINALISTS

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The Equidi DE&I Award This Award recognises the commercial and cultural impact of policies and initiatives to promote greater diversity, equity and inclusion for their employees, clients and candidates.

In its commitment to fostering an inclusive workforce, HOBAN Recruitment exemplifies dedication through the innovative Pathways to Employment Programme.

This comprehensive initiative is strategically designed to empower Priority Personnel, placing emphasis on personalised support, skills training, and equal employment opportunities. Embedded in a commitment to recognising and harnessing candidates’ abilities rather than limitations, the program serves as a beacon of inclusivity.

Encompassing vital components such as 1:1 and group support, personal skills training, equal employment opportunity, safety training, pre-employment site inductions, and ongoing post-placement support, the program reflects HOBAN’s dedication to fostering flexibility and autonomy. This commitment extends to facilitating career growth, especially for individuals balancing work and family commitments. Additionally, the organisation has earned accreditation as a Disability Confident Recruiter, ensuring comprehensive training for all staff.

The impact of these initiatives is evidenced by achievements like the integration of accessibility standards and WCAG 2.0 compliance into HOBAN’s digital content. This proactive approach to inclusivity has contributed to a substantial expansion of the

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candidate database, now comprising over 580,000 individuals. Notable successes include a collaborative venture with a global FMCG brand and SisterWorks, resulting in 12 successful placements of marginalised women who are refugees or asylum seekers.

Internally, HOBAN’s focus on cultivating a positive culture through the Flexibility and Autonomy initiative has yielded a remarkable 27.3% promotion rate within the last 18 months. The organisation boasts impressive staff retention rates, with 41% of employees holding tenure over four years and 15% over ten years. Gender diversity is a notable commitment, with 83.33% of leadership positions held by women.

In conclusion, Diversity, Equity, and Inclusion are not add-ons for HOBAN, they are part of the foundation.

The Pathways to Employment Program is a testament to HOBAN’s commitment, creating a workplace that not only attracts top talent but also positively impacts individuals facing barriers to employment.

Judges’ comments: It’s clear that a lot of thought has gone into working on multiple aspects of DE&I. Especially the organisation’s external work in this space, connecting it back to the workplace to benefit not only the organisation, but society more broadly.

FINALISTS HIGHLY COMMENDED

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The Entire OnHire Growth Recruitment Company of the Year

WINNER

This Award recognises an impressive track record of sustainable growth in sales, profit, headcount, and client base.

Evolve Healthcare stands proudly, having unveiled award-winning strategies that propelled the company to remarkable success within the Australian Healthcare recruitment landscape. The organisation’s unwavering commitment to excellence is evident through its focused approach to attracting and supporting healthcare professionals while expanding its candidate pool.

Innovative methods define Evolve Healthcare’s approach, exemplified by tailored guides like the ‘Rural & Remote Nursing & Midwifery Guide,’ which effectively reach and support healthcare professionals, resulting in the generation of valuable leads.

Proactively engaging in international recruitment and sponsorship, the company addresses the high demand for healthcare workers in Australia. Collaborations with international recruiters and platforms, such as CRANAplus, further broaden their candidate network, with an active presence in CRANAplus magazine notably enhancing visibility.

Community engagement is fostered through social media, with Evolve Healthcare utilising Facebook groups as a consistent source for potential candidates. The organisation’s innovative expo strategies, employing creative marketing collateral and QR codes at healthcare expos, have successfully attracted new clients and substantial work opportunities. Additionally, leveraging LinkedIn Talent Insights, Evolve Healthcare creates talent pool infographics, showcasing recruitment expertise and providing valuable industry insights.

The commitment to service excellence is evident in Evolve Healthcare’s candidate-focused initiatives. From well-being checks to AHPRA registration payments and comprehensive relocation support, the company prioritises the care of its candidates. A highly

specialised team, with over 35% having first-hand industry experience, demonstrates a deep understanding of clients’ unique needs, particularly in Aboriginal health and rural Australia.

During the challenging times of the COVID-19 pandemic, Evolve Healthcare demonstrated resilience by providing essential healthcare workers, organising travel, accommodation, and border processes to ensure fully staffed clinics, exemplifying their commitment to client relationships.

The impact of Evolve Healthcare’s growth is quantified in substantial figures, including a 55% growth in GP and significant increases in both temporary and permanent revenue. The company has expanded its candidate pool by 170%, grown its client base by 105.5%, and increased headcount by 40% to meet the growing demand for healthcare recruitment services. Evolve Healthcare’s month-on-month growth has facilitated diversification into sub-verticals, covering a spectrum of healthcare sectors.

In summary, Evolve Healthcare’s consistent growth, workplace culture, service excellence, and innovative strategies reflect a positive and impactful contribution to the Australian Healthcare industry. Their ability to meet increasing demands across diverse regions underscores a commitment to excellence and a promising future in healthcare recruitment.

Judges’ comments: Evolve sounds like a great company to work for and is no doubt making an impact for both the industry and community it serves – a lot to celebrate here, which has no doubt contributed to Evolves’ exceptional growth.

FINALISTS HIGHLY COMMENDED

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The Bullhorn Community Impact Award

WINNER

This Award recognises companies which have made a lasting and positive impact on their local or wider community.

Renowned as a trailblazer in the recruitment sector, Talenza distinguishes itself by seamlessly incorporating Corporate Social Responsibility (CSR) into its foundational operations. Going beyond the customary 1% revenue commitment to environmental and charitable causes, Talenza actively engages its team, clients, and candidates in collective CSR initiatives, fostering a profound sense of impact.

In response to the challenges posed by the postpandemic hiring landscape, Talenza has embraced innovation. Monthly value-added content, including webinars and blogs derived from the annual Candidate Motivator Report, not only showcases thought leadership and industry insights but also has led to impressive retention figures and increased subscriber numbers.

An illustrative instance of this commitment is evident in the Tour de Cure, where clients are warmly invited to participate in fundraising activities, reinforcing collaborative efforts and cultivating stronger relationships. Candidates, too, actively contribute to charitable causes through events, fundraising and raffles, aligning themselves with Talenza’s values and sharing in a common purpose.

Talenza’s impressive growth narrative, featuring a remarkable 191% year-over-year turnover increase since 2017, has seen the company expand to three locations and diversify into government recruitment.

Achieving sustainable growth without compromising values or service standards, Talenza attributes much of its success to an inclusive recruitment strategy, valuing potential beyond traditional industry experience. This commitment has resulted in a diverse workforce, leveraging unique strengths to foster deeper customer connections, thereby boosting motivation and contributing to an increased average revenue per employee.

In collaboration with Reforest Now, Talenza not only pledges the planting of five trees for every placement but also invites clients and candidates to join the journey toward environmental sustainability. With over 12,000 trees planted since 2020, this sustained effort over three years underscores Talenza’s dedication to creating a positive ecological impact.

At the core of Talenza’s triumph lies a people-centric philosophy, exemplified by its prioritisation of enduring relationships and the profound significance attributed to clients, candidates, and the internal team. The commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) is palpable in initiatives such as the Social Club, fostering a diverse and collaborative organisational culture.

Talenza’s journey reflects a holistic business approach, seamlessly blending CSR, DEIB, and innovative recruitment practices. This award-winning model not only propels Talenza forward but also establishes a commendable benchmark for the recruitment and staffing industry.

Judges’ comments: Talenza shows some very strong initiatives which you can see make a clear difference to the communities they serve; you really get a sense of the size of impact they are making.

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TIARA RECRUITMENT AWARDS ANZ

The Training and Development Award

WINNER

This Award recognises recruitment companies that have successfully implemented a new training initiative or strategy for the personal and professional development of their staff within the last two years.

At PeopleIN, a dedication to fostering a culture of continuous learning forms the core of their approach to driving innovation and achieving excellence. Their award-winning entry emphasises the organisation’s unwavering commitment to training and development through two pivotal initiatives: the Emerging Leaders Programme and the Traineeships & Apprenticeships program.

The Emerging Leaders Program serves as a bridge connecting C-Suite leaders with emerging talents across 25 specialised brands. With a focus on crossselling and inter-brand collaboration in FY24, the program encourages organic collaboration and skilfully nurtures leadership abilities. This innovative approach fosters multi-disciplinary thinking, preparing emerging leaders for success while enhancing overall retention.

In FY23, PeopleIN made a substantial investment in employee training by forging a partnership with the Go1 Learning & Development platform. Boasting access to over 100,000 curated online courses, the platform facilitates self-paced learning, resulting in an impressive 2,500 hours of independent study within the first week. This strategic move aligns seamlessly with PeopleIN’s definition of innovation, underlining their commitment to adopting new technologies to remain competitive and support staff growth.

The organisation’s commitment to training has yielded strengthened internal, candidate, and client relationships. Over 450 Apprenticeship/Traineeship graduates have contributed their formal qualifications to clients’ businesses. Candidates benefit from a blend of formal and informal education, reflected in industry-

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TIARA Recruitment Awards ANZ

leading completion rates. The Traineeships & Apprenticeships program has demonstrated exceptional growth, expanding by 350%, with 425 graduates since FY22, thereby promoting industry growth and supporting workforce retention.

The results speak for themselves, with 79% of staff feeling engaged according to the internal Employee Engagement survey. This engagement is attributed to effective mentoring programs and knowledge-sharing initiatives. Taylar Rameka, a team member, further exemplifies the organisation’s commitment to excellence, being crowned Trainee of the Year (North Coast region) by the DESBT. The measurable ROI of PeopleIN’s Traineeships & Apprenticeships program is striking, boasting a 350% increase in uptake, 455 active participants, and an impressive 98% within their labour hire workforce. The organisation’s investment in high-demand sectors and leadership collaboration programs has propelled revenue from $682M to $1.19bn in FY23. Furthermore, their candidate pools have expanded by 10,000 people, and international candidates have surged, showcasing the global impact of PeopleIN’s initiatives.

PeopleIN’s commitment to innovation in training and development has not only revolutionised their internal culture but has also firmly established them as industry leaders, propelling growth, collaboration, and excellence.

Judges’ comments: PeopleIN has embedded some great examples of L&D initiatives to further its business success and goal achievement, and it is clearly benefiting from this investment.

TIARA RECRUITMENT AWARDS ANZ

The Recruitment Brand of the Year This Award recognises the best use of brand in a recruitment company to gain a competitive edge based on a measurable improvement in candidate, client, and employee engagement.

In FY23, CMR underwent a strategic brand transformation, prioritising community support and engagement, yielding remarkable outcomes. The initiatives undertaken reflect CMR’s unwavering commitment to fostering a devoted community and elevating the overall user experience.

Exclusive partnerships with industry leaders, including YouFoodz, Hello Fresh, and 28 by Sam Wood, were forged, extending exclusive wellbeing benefits to both the temporary workforce and the internal team.

Thoughtfully curated welcome packs were implemented for candidates and consultants, fortifying a robust brand connection. These packs, inclusive of uniforms, ID badges, lanyards, and a lunch bag, incorporated culturally sensitive elements based on feedback to instil a profound sense of belonging.

CMR strategically utilised social media platforms, notably introducing TikTok, resulting in substantial engagement spikes across Facebook (31.4%), Instagram (29.8%), and LinkedIn (49.8%).

Unprecedented regional Christmas parties organised by CMR consultants for temporary staff contributed to a distinctive and inclusive brand experience.

These innovative approaches not only garnered recognition as preferred suppliers for major health organisations but also translated into tangible business outcomes, exemplified by an 87% increase in temp hours and acknowledgement as finalists for the RI Candidate Experience Award 2023.

Over the past 12 months, CMR further refined its brand, focusing on delivering an unparalleled service experience through various initiatives:

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Production of client and candidate brochures emphasising CMR’s superior customer support.

Introduction of a candidate e-newsletter boasting an impressive 44.5% open rate and 12% click-through rate, nurturing communication and loyalty.

Implementation of automated, brand-aligned email sequencing, enhancing user experience and expediting processes.

Creation of an online store, myCMR Shop, enabling temps to conveniently purchase uniforms and merchandise at any time.

Consequently, client satisfaction witnessed a notable 114% increase in repeat business, attaining an impressive 93% satisfaction score. The organic growth achieved in FY23, marked by a 101% revenue increase and a remarkable 217% profit growth, solidifies CMR’s position as an industry leader. The company’s dedicated focus on user experience and SEO optimisation further resulted in substantial improvements in web traffic.

These exceptional achievements, complemented by CMR’s impressive rankings in industry comparisons, underscore the company’s unwavering dedication to innovation, community-building, and sustained growth.

Judges’ comments: A really impressive submission which consistently told the brand story which was further vindicated with information and impressive stats. Their focus on brand is truly impressive.

FINALISTS

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The Kyloe Specialist Recruitment Company of the Year (1 - 15 Employees) This Award recognises market leaders in a niche sector who can demonstrate the best growth, depth of knowledge, and differentiation from competitors.

In their award-winning entry, Sapture’s Candidate Care Programme takes center stage, prioritising unparalleled candidate satisfaction and exclusive access to a loyal talent network. The introduction of “Candidate Captains,” driven by incentivised commission and KPIs, underscores their commitment to personalised care, as evidenced by impressive candidate scores, boasting a 99% for keeping in touch and a remarkable 98% for contractor care.

Sapture’s journey is adorned with accolades, positioning the company as winner in the APSCO Best Candidate Experience 2023 and earning the prestigious RI accreditation as Candidate Experience Experts.

Noteworthy is their adept utilisation of cutting-edge tools and technology, including JobAdder, Otter.ai, Advanced LinkedIn integration, and ROI-AI, resulting in a seamless, automated, and compliant recruitment process.

Innovative client services, such as resource audits, redundancy services, and project resourcing, contribute to an impressive 88% year-on-year client retention rate. The strategic implementation of “talent cartography” sets Sapture apart, providing unique access to passive and exclusive SAP talent and constructing blueprints for agile and strategic hiring.

Community engagement is a cornerstone of Sapture’s success, evident in initiatives like the Sapture Salary & Trends Report, Women Making SAP Happen, and

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ANZSAP Magazine. The company’s commitment to knowledge-sharing and collaboration extends beyond recruitment, contributing significantly to building personal and corporate brands.

Sapture’s sustained success is underscored by impressive metrics—achieving a 100% first-time hire for perm replacements, an 88% client retention rate, and an impressive 45% repeat business in the last fiscal year.

Their dedication to remaining a boutique agency while achieving substantial growth highlights their commitment to personal service, expertise, and innovation.

Notably, Sapture’s emphasis on metrics extends beyond their own growth, utilising Staffing Industry Metrics and Sacred Metrics Report to assess, monitor, and strategically position themselves in the market. As of June 2023, the company proudly ranks in the Top 10% in 12 out of 16 key metrics, showcasing their industry prowess. Sapture’s journey from a lifestyle business in 2013 to a thriving SAP-focused agency exemplifies not just growth but sustained excellence, innovation, and a resolute commitment to delivering value to both candidates and clients.

Judges’ comments: This was a strong entry showing growth, innovation and commitment to a very specialist area. Great supporting material, metrics and case studies show the unique offering Sapture has to clients and candidates.

FINALISTS

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TIARA RECRUITMENT AWARDS ANZ

The Kyloe Specialist Recruitment Company of the Year (16+ Employees) This Award recognises market leaders in a niche sector who can demonstrate the best growth, depth of knowledge, and differentiation from competitors.

Founded in 2013, The Network has carved a unique niche in the recruitment industry through active participation and advocacy within the technology markets it serves. This dedication is exemplified through their regular Meetups, management of the Software Craftsman group, and the TECH series, which brings together technical leaders and emerging talent.

In collaboration with Loom, The Network has introduced personalised outreach videos, resulting in a 2-3 times higher response rate than traditional methods. Their team’s profound engagement in the market provides exclusive access to events and individuals, establishing them as thought leaders and mentors and broadening their candidate pool.

Beyond traditional recruitment solutions, The Network offers distinctive services such as Perm-As-You-Go, allowing the spreading of permanent recruitment fees over six interest-free monthly payments. This innovative approach has led to 34 additional placements, totaling $593,000, and has opened new avenues for mid-tier clients.

The Network’s array of services includes over 400 AGSVA Security Cleared ICT Resources, Workforce & Augmentation Solutions for tailor-made ICT teams, and Payroll-As-A-Service, garnering exceptional client feedback.

Client satisfaction is paramount, and The Network utilises Sourcr for real-time feedback, maintaining an outstanding 4.9/5 rating from 194 reviews. Luca Marzorati, a Cyber Security consultant, was recognised as the Best Recruiter IT/Telecommunications in NSW.

WINNER

Demonstrating their commitment to growth, The Network established an office in Canberra, resulting in a 33% increase in new job flow. Year-on-year revenue growth, leadership promotions, and significant staff increases in Canberra and Sydney showcase their sustained success.

Notable achievements include breaking the company billing record three times in the last financial year, a 40% increase in the Government Contractor book, and the introduction of services like Perm-As-You-Go and a co-branded retained solution, contributing to substantial revenue growth.

The Network’s impact extends beyond recruitment, with initiatives like an Associate Training Program, external training partnerships, and a successful podcast generating over $175k in revenue this year. Their inclusion in additional government schemes underscores their growing influence in the Government and Defence sectors.

In conclusion, The Network’s innovative practices, client-centric approach, and strategic expansions have propelled them to remarkable success, positioning them as a deserving candidate for recognition in the recruitment and staffing industry.

Judges’ comments: The Network have clearly articulated and demonstrated in their submission that they are a growing, innovative, niche recruitment agency with a strong driver on purpose and employees.

FINALISTS HIGHLY COMMENDED

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The Xeople Best New Recruitment Company of the Year

WINNER

This Award recognises market leaders in a niche sector who can demonstrate the best growth, depth of knowledge, and differentiation from competitors.

Curamoir, a distinguished healthcare and community services recruitment specialist, has navigated and conquered formidable challenges within their industry.

Operating in sectors facing a dire shortage of skilled workers, particularly in the National Disability Insurance Scheme (NDIS) and disabilities space, Curamoir addressed a 5% job fill rate, leaving 9 out of 10 vulnerable individuals without vital care.

In response, Curamoir strategically invested in a comprehensive candidate attraction strategy. Harnessing tools such as Recruiter Insider for impartial progress tracking, Bullhorn Automation for streamlined workflows, and Bullhorn Analytics for data-driven decision-making, they revolutionised their recruitment processes.

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Job Fill Rates: Curamoir boasts an impressive job fill rate exceeding 15%, a substantial leap beyond the industry average of 5%. Notably, regional zones experienced a notable surge to 16%.

Recruiter Insider Recognition: Securing the RunnerUp position in the 2023 Recruiter Insider Award for Best in Healthcare underscores Curamoir’s steadfast commitment to excellence.

Technological Impact: The adoption of Bullhorn Automation and Analytics contributed to an impressive 23% increase in average billings for consultants.

Client-Centric Approach: Curamoir, committed to providing expert, independent advice, collaborates with clients to comprehend long-term recruitment needs, fostering a tailored strategy for securing top-tier talent.

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Candidate-Centric Practices: Prioritising candidates as individuals, not commodities, Curamoir achieved an outstanding 82% interview success rate for submitted candidates.

Their triumph is further illuminated by a threefold increase in client referrals, a testament to the positive impact of their authentic consultancy approach. With an unwavering commitment to continuous improvement, each consultant maintains a 90%+ satisfaction rate measured through Recruiter Insider, showcasing their dedication to robust client and candidate relationships.

In just over two years since its inception in February 2021, Curamoir has emerged as a trusted partner for Not For Profits, NDIS Providers, and community services organisations across multiple states. Accomplishing national coverage and doubling revenue in the past 12 months, the company’s growth is marked by sustained profitability and expansion plans, including the upcoming launch of a branch in Perth in 2024.

Curamoir’s compelling journey serves as a testament to the transformative power of a client-centric, technology-driven, and values-driven approach, propelling them to substantial growth and welldeserved recognition.

Judges’ comments: In a very tough recruitment sector Curamoir is clearly doing a brilliant job! Great ethos in how they screen candidates and very aware of the vulnerability of their clients. They are striving to be the best employers and to get the best employees and candidates.

FINALISTS

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TIARA Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

The APositive Best Small Recruitment Company to Work For (1-15 employees) This Award recognises employers of choice in recruitment who can demonstrate innovation and impact in their attraction, induction, development, and retention of talent.

Their commitment to excellence in medical recruitment and staffing is evident through a tailored approach, establishing them as industry leaders. For clients, targeted marketing campaigns, exclusive FIFO roster management, and adept negotiation of permanent buyout plans strengthen partnerships. Consultants provide valuable insights, maintaining client relationships through regular visits.

In candidate-centric services, the company sets itself apart with a purpose-built documentation portal, lucrative referral programmes, and 24/7 consultant availability. Recognition of achievements, charity support, and upskilling prioritise the well-being and growth of medical professionals.

Actively introducing innovative ideas, such as a direct text message service and a streamlined paperwork platform, enhances communication and overall efficiency. Addressing the doctor shortage, strategic discussions lead to unique solutions, like placing a remote doctor to provide virtual health services in South West QLD. Their efforts yield impressive results, with a record 107 active clients in FY23 and a client retention rate exceeding 80%. Predominantly serving rural/remote communities reflects a strong dedication to underserved areas.

WINNER

While financial details are excluded, sustained success is evident through substantial revenue and profit growth. Their strategic plan, targeting 40 new clients annually, secures tenders and panel arrangements, expanding their reach and expertise.

Organic growth maintains a small business feel, with each year seeing the addition of an experienced consultant. This collective focus on common goals extends growth to clients and candidates, emphasising synergy within the healthcare community.

Further underscoring their success, they’re awarded tenders/panel arrangements with prestigious health services, expanding their client base and becoming a sought-after synergy partner in new specialties. The strategic plan, emphasising consistent client onboarding, reflects a dedicated commitment to sustained growth in medical recruitment and staffing.

Judges’ comments: Your Doctor Jobs provided great insight into DE&I, training, and industry-specific tech which has clearly helped them with great retention of consultants. They showed strong year–on–year growth, a great focus on key values and a very commendable purpose beyond profit.

FINALISTS HIGHLY COMMENDED

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TIARA Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

The Applyflow Best Mid-Size Recruitment Company to Work For (16-40 Employees) This Award recognises employers of choice in recruitment who can demonstrate innovation and impact in their attraction, induction, development, and retention of talent.

Salt is proud to accept the prestigious 2023 Applyflow Best Mid-Size Recruitment Company to Work For Award. This recognition underscores the innovative strategies employed by Salt to attract, develop, and retain their internal talent and the positive implications for the organisation’s valued clients and candidates.

This accolade also serves as a testament to Salt’s commitment to service excellence and its profound impact on the industry.

By adopting a unique ‘universe’ model approach, Salt’s industry-native consulting teams develop an innate understanding of clients’ needs, resulting in stronger client partnerships and increased retained and exclusive work. The benefit of Salt’s operating model is particularly evident in the organisation’s transformative collaborations with its key clients.

In 2022, Salt established an in-house sourcing team called the Centre of Excellence (CoE) in response to the global skills shortage. Salt’s client-dedicated CoE talent sourcing specialists develop high-quality talent pipelines and pre-qualified shortlists across clients’ essential business functions from Salt’s international talent community of 1M+ candidates, significantly reducing time-to-shortlist and accelerating time-to-fill crucial roles.

Salt utilises Net Promoter Score (NPS) to gauge the quality of its service. Salt’s NPS methodology is unique within the recruitment industry; feedback surveys are sent to every client from whom Salt takes a job brief and to every candidate interviewed by Salt. Salt’s commitment to customer-centricity is further exemplified through its proactive use of NPS feedback to motivate the organisation’s internal team and proactively enhance customer-facing communication

WINNER

and relationship management. Salt’s outstanding NPS underscores the organisation’s commitment to accountability and continuous improvement.

Following unprecedented growth during the previous financial year, Salt achieved an exemplary year-on-year revenue increase of 39% in FY22 and filled a remarkable 94% more roles. Salt’s stellar customer satisfaction scores bolster the organisation’s financial successes; 72% of clients surveyed express intent to continue working with Salt, and 82% affirm the delivery of strong, relevant candidates. Meanwhile, 73% of surveyed candidates state that Salt’s consultants have their best interests at heart.

Salt Australia grew its team by 20% in FY22, responding to market demands and solidifying the organisation’s position as the country’s leading digital recruitment partner. This growth empowered Salt to support its HR and Business Operations specialisations, resulting in an agency-record-high number of contract runners.

Salt’s mission is Creating Futures by putting their clients, candidates, partners, and team members at the heart of everything they do. The realisation of this mission undeniably makes Salt the well-deserved recipient of the 2023 Applyflow Best Mid-Size Recruitment Company to Work For Award and further strengthens the organisation’s reputation as an industry leader, highly valued recruitment partner, and employer of choice.

Judges’ comments: As a mid-sized business, Salt is improving both its internal operations and taking tangible action to have a positive impact on the employment prospects of untapped candidates, with positive impacts all round.

FINALISTS

HIGHLY COMMENDED

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TIARA RECRUITMENT AWARDS ANZ

The Xemplo Best Large Recruitment Company to Work For (41+ Employees)

WINNER

This Award recognises employers of choice in recruitment who can demonstrate innovation and impact in their attraction, induction, development, and retention of talent.

In the preceding year, Evolve Talent strategically directed investments towards marketing, systems, and technology, positioning the organisation as an industry specialist in Building & Construction, Healthcare, Manufacturing, Safety & Environment, and Mining & Resources. The primary objective was to deliver innovative, clear, and concise messages to candidates, reflecting a steadfast commitment to providing an elevated quality of service.

Evolve Talent, through its Google Review automation initiatives, realised an impressive 240% surge in reviews, lifting the HQ business profile rating from 3.9 to 4.6, accumulating a total of 73 reviews. The implementation of Bullhorn Automations yielded an 84.6% open rate and an extraordinary 308% year-overyear increase in click-through rate. The comprehensive marketing collateral, encompassing industry guides and weekly job downloads, significantly contributed to a substantial Marketing ROI exceeding $206,000 in roles and placements.

To refine service delivery, Evolve Talent adopted five key approaches: •

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Investing in Technology: The organisation prioritised technology, automations, and processes to streamline administrative tasks, allowing consultants more dedicated time with candidates.

Diversifying Contracts: A commitment to remaining open to diverse temporary, casual, and fixed-term contracts, enhancing agency employment and support for workers.

Collaboration Across Units: Evolve Talent fostered collaborative efforts between business units, ensuring

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•

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candidates were represented by industry leaders, thereby amplifying service value to clients.

Providing Resources: The organisation offered additional resources, including industry guides and welcome packs, showcasing a commitment to comprehensive candidate support.

Safety and WHS Focus: Evolve Talent maintained an internal Safety/WHS team, ensuring workplace safety and risk mitigation, reinforcing the organisation’s commitment to well-being.

In terms of growth, Evolve Talent experienced significant increases in headcount, client base, and year-over-year GP. Particularly noteworthy was the Healthcare division’s expansion, marked by a 40% increase in headcount and revenue exceeding $3.5M. The Safety & Environment division also exhibited exceptional growth, surging by 284%, earning recognition as a top-performing business unit.

In conclusion, Evolve Talent’s unwavering dedication to innovation, service excellence, and strategic growth has propelled its market position, solidifying the organisation as an industry leader. Through dynamic marketing strategies, strategic technological investments, and an unwavering commitment to client and candidate satisfaction, Evolve Talent has achieved remarkable success, earning notable industry recognition in the past 12 months.

Judges’ comments: For such a young business Evolve have carved out many industry leading divisions, and to obtain 3 ISO accreditations is a fantastic achievement in their short history. Something which will hold them in good stead moving forward.

FINALISTS

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TIARA Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

The Shazamme RPO/ MSP/Talent Solutions Company of the Year

WINNER

This Award recognises those demonstrating best practice and excellence in its delivery of talent acquisition services.

AMS, the global talent solutions business, delivers an innovative approach to the world of talent, aligning client needs with evolving market trends, fostering dynamic collaborations with partners and enabling business success.

With a global remit and cross sector approach, AMS harnesses a world of talent to deliver winning strategies for clients. Recent success stories in the ANZ region include an insight-led, direct sourcing model in the engineering and technology sector achieving 30% female hiring in APAC and cost savings of $2m annually.

Further collaborations in Professional Services, Technology, Financial Services and Pharma demonstrate AMS’s versatility in providing tailored solutions.

Innovation Practice: Trailblazing Solutions AMS understands that technology is key to delivering the talent strategies which set organizations apart and drive business success. Their global Innovation Practice collaborates closely with clients to deliver data-led talent and hiring solutions for some of the world’s most complex organisations.

As the founders of the RPO model, AMS have poured their considerable experience and understanding of the RPO process into the development of AMS One. A proprietary RPO operating system, AMS One, is

delivering AMS clients enhanced data insights, seamless sourcing processes, scalable digital recruiting tools and market intelligence information and delivering better, faster and fairer talent acquisition.

In addition to developing the next generation of technology enabled RPO, AMS continues to build on it’s leadership position in talent technology with AMS Verified. A talent technology engine which provides expert analysis and benchmarking to on talent tech solutions.

RPO Excellence and Growth: Key Business Driver RPO continues to be at the heart of AMS’s business with teams across the world contributing to client requirements, monitoring market trends in hiring across Global Capability Service Centers. This approach is underpinned by a culture of continuous improvement, passionate attention to detail and a deep understanding of the global Talent Climate.

In summary, AMS continues to redefine the talent acquisition landscape through innovation, strategic partnerships, and client-centric solutions, setting the standard for excellence in the industry.

Judges’ comments: AMS is an established provider, whose depth of knowledge and expertise is clearly visible across all areas of the talent sector.

FINALISTS HIGHLY COMMENDED

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TIARA Recruitment Awards ANZ

TIARA RECRUITMENT AWARDS ANZ

The JobAdder Recruitment Leader of the Year This Award recognises a visionary recruitment leader who has achieved exceptional growth, pioneered transformational improvement - in their business or industry – and inspired the highest levels of engagement and performance from their people.

WINNER Rebecca Hartshorn, Group CEO, Launch Recruitment.

Recipient of the RCSA Leader of the Year Award 2023, Rebecca has spearheaded the transformation of Launch into a thriving centre of innovation, diversity, and employee engagement. Employing a strategic approach, she has cultivated an inclusive workplace culture, resulting in industry-leading staff tenure, consultant billing that surpasses benchmarks, and an outstanding NPS score of 87.9 for both clients and candidates.

Rebecca’s dedication to holistic employee development is evident in her implementation of personalised recognition, celebrating career milestones, and a substantial annual investment per consultant in wellbeing programs. The introduction of individualised training budgets and an extended Employee Assistance Program (EAP), offering unlimited support to the on-hire team and their networks, underscores her commitment to fostering personal and professional growth.

With a fervor for diversity, especially gender diversity, Rebecca’s initiatives have not only unlocked new business opportunities but have also positioned Launch as gender diversity specialists in the telecommunications and technology sectors. Pioneering gender diversity programs with industry leaders like Nokia has resulted in tangible change, with significantly increased female hire rates in the last 12 months.

Rebecca’s strategic investments in technology have yielded remarkable efficiency and quality results. The

enduring customer relationships, most spanning over six years (and many since inception 18 years ago), stand as a testament to Launch’s unwavering commitment to service excellence.

Rebecca’s comprehensive approach extends beyond business partnerships. Active involvement in mentorship programs, advocacy, and community outreach has also positioned Launch as an organisation truly dedicated to gender diversity. This commitment has garnered recognition through prestigious awards, including the RCSA Leader of the Year 2023, and inclusion in notable events such as the ACOMM (DEI) Awards.

Under Rebecca’s leadership, Launch has achieved remarkable financial success, operational efficiencies, and transformative projects, all while upholding a strong commitment to social responsibility. Her visionary leadership has not only earned Launch industry accolades but has also set a benchmark for diversity, engagement, and innovation in the recruitment and staffing sector.

Judges’ comments: Rebecca has strong empathy, philanthropic investment, and a willingness to share knowledge to help develop both individuals and the industry as a whole.

FINALISTS

Roisin Burns, Executive Director, Evolve Talent

Winsome Lunn, Talent Acquisition Manager, Korn Ferry

Andrea McHutchon, Country Director, Salt

Andrew Sully, Co-CEO, Talenza

Martin Sharman, Co-Founder & Director, The Network

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