GuideTalent 2022–2023
Information gathered to produce the Talent Guide has been collated based on completed surveys, roles filled, candidate interviews, data shared with us from our relevant suppliers and hiring assumptions from conversations with our Recruitment Partners. Survey responses are reflective of responses from sharing within Talentpath’s network of clients, candidates, industry partners, along with additional paid responses across Australia to ensure a broad and diverse sample was being reached. Salary ranges are reflective of the median bands within the occupation streams. These figures can be affected by industry. All salary ranges are ‘000. Salary figures reflect base only and are not inclusive of super. The persons depicted in this salary guide are indications only. As a national agency, Talentpath works with clients and candidates across Australia. Salary information for regions outside those depicted in this salary guide can be provided upon request. 03 Welcome 04 Insights: All Respondents 10 Human Resources & Recruitment Human Resources & Recruitment Insights 11 Salary Guide 12 Ashleigh Swallow, Human Resources Officer at CV Services 13 Hayley Nuttall, People & Culture Manager at Ingenia Communities 14 Zac PeopleWalsh,Operations Lead at Kapiche 15 16 Sales & Customer Experience Sales & Customer Experience Insights 17 Salary Guide 18 Ana-Maria Connelly, Business Development & Partnership Manager – Queensland at Entertainment Group 19 Rose PropertyNemgus,EventTeam Manager at RACQ 20 Sue CustomerRossouw,Service Agent at Allianz Partners 21 22 Business Services Business Services Insights 23 Salary Guide 24 Darlene AdministrativePearce,Assistant at Somerville House 25 Leigh Administration/AccountsStefaniak, Payable at Wilson Security 26 Cassandra AdministrationBarltrop,Assistant at Rosies – Friends on the Street 27 28 5 years of the Talent Guide 30 Accounting & Finance Accounting & Finance Insights 31 Salary Guide 32 Elvis FinancialMusandu,Accountant at Valmont Industries 33 Kirstie PayrollDaly,Manager at Relationships Australia 34 Megan AccountsFazekas,Payable Supervisor at Ingenia Communities 35 36 Marketing & Digital Marketing & Digital Insights 37 Salary Guide 38 Johanna CampaignVulker,Marketing Manager at TRAVLR 39 Shelly MarketingThirumeni,&Promotions Specialist at Norwex 40 Trudi HeadHollis,ofProduct Management, Innovation and Communication at Allianz Partners 41 42 Projects & Change Projects & Change Insights 43 Salary Guide 44 Abhinav Jain, Data Reporting Analyst at Blue Care 45 Riaan ContactCoetzee,Centre Manager Change & Experience at UnitingCare Queensland 46 Samantha OrganisationalDixon,Change Manager, Contractor 47 48 TechnologyTechnologyInsights 49 Salary Guide 50 Ali CEOGaladari,&Head of Product at Conpago 51 Russell Adcock, Vice President of Engineering at Skedulo 52 Matthew Cooke & Bengt Hedberg, Developers at Minor DKL 53 54 Notes 2 Talent Guide 2022/23 | Welcome
Welcome to the 2022/23 Talent Guide
Every single year the talent market experiences a shift, and two years after the global pandemic struck the past 12 months threw a few more spanners in the recruitment works Coronavirus hit Australia hard, and at the beginning of the year thousands across the country were feeling the effects, including us Not long after, we experienced devastating floods across SEQ and the Northern Rivers, a heartbreaking disaster to watch unfold in familiar places we know all too well But amongst the gloom we found light – international travel is back in full swing, national border closures are no more and we’ve learnt how to tackle Coronavirus to minimise workplace disruption as much as we can This year has not only tested our resilience, adaptability and drive but has highlighted that we must recruit with care, empathy and dedication as we guide our clients and candidates through the volatility of the market In what has been a turbulent year for the nation, we as recruiters have felt the impact on the frontline These events have presented an opportunity to be innovative and resourceful for our clients in a time of need We’re in the business of talent acquisition, but this year we’ve spent a lot of time working closely with clients on retention strategies as the war for talent continues If this year has taught us anything, it’s that people are more purpose-driven than ever before and that a personalised approach to flexibility, learning & development and incentivisation in addition to a competitive salary are non-negotiables for hiring in 2022 and 2023 As always, we are fascinated and excited by the insights from our nationwide Talent Guide survey We bring into focus the emerging trends that will define what drives talent in 2023, as well as drill down into the nitty-gritty statistics around diversity, motivational drivers, benefit expectations and more You’ll notice a few extra pages to make way for the new kids on the block Drum roll please welcome Projects & Change and Technology to the 22/23 Talent Guide! As our service offering expands, so does our Talent Guide Expect some seriously impressive talent profiles and intriguing insights to kick-off their debut It takes a village to bring the Talent Guide to life, and it is no secret that we wouldn’t be able to do it without the incredible talent profiled in each division We want to take this moment to thank each and every person in the Talent Guide who has shared such invaluable advice and captivating career stories that are inspiring to say the least Showcasing thought-provoking insights is one thing, but to see those statistics reflected in the talent profiles really is something special; Sales & CX talent excel with ample learning opportunities, a warm team environment and flexible working options in addition to a competitive remuneration package, Business Services need to make a difference in their role and feel acknowledged for their contribution, Accounting & Finance thrive on problem solving, a strong leadership structure and hybrid working models, Marketing & Digital search for flexible working locations, a tonne of ongoing development opportunities and creative freedom, Projects & Change seek a diverse team, strong organisational values and transparent and consistent communication, whilst Human Resources value clear career progression, flexible working hours, regular recognition, and a competitive salary Last but not least, Technology are driven by innovative ideas, flexible working conditions, ample professional development opportunities and financial incentives to reward them for all their hard work With a golden glimmer and countless pages of insights & stories, we hope you enjoy the 5th Edition of the Talent Guide as much as our small but mighty team loved bringing it together Did we also mention a centerfold feature this year? It really is a Talent Guide full of surprises, you’ll have to read it to see what the excitement is all about Sincerely, Jody Fazldeen and Dionne Sharp Directors at Talentpath
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When the Talent Guide debuted for the first time in 2018, we had big dreams to create a fresh, unique recruitment resource packed with valuable data for our Talentpath community, but we had no idea the sheer impact it would have on our networks and team Fast forward five years, an extraordinary alumni of profiled talent, thousands of printed copies distributed and more than 4,000 digital downloads later and it’s almost hard to believe there was a time the Talent Guide didn’t exist It is such an integral resource to our team, candidates and clients; we couldn’t imagine a world without it In 2022 we not only celebrate the 5th edition of the Talent Guide, but a remarkable year for the team at Talentpath too
S LAER•INSIGHTS E EO AI NS
Survey Insights–All respondents
Of those that strongly disagree with this statement, 81% expect to change jobs in the next year
43%52%
56% males vs 46% of females expect to change jobs in the next 12 months Only 40% of Gen Z expect to stay in the same role over the next 12 months are currently job hunting
Of those that strongly agree with this statement, 43% expect to change jobs in the next year
54% of respondents who identify as Aboriginal, or Torres Strait Islander strongly agree 45% of respondents who identify as having a disability strongly agree
43% of respondents strongly agree their workplace is inclusive and respectful of people from different cultures, backgrounds and abilities of respondents strongly agree they know how the work they are doing contributes to their organisation’s success
29% of respondents strongly agree they have shared values with their organisation
30%
More females feel their company enables them to balance their work and professional life compared to males
4 Talent Guide 2022/23 | Insights—All Respondents
of respondents expect to change jobs in the next year
Of those that strongly agree with this statement, 45% expect to change jobs in the next year Of those that strongly disagree with this statement, 83% expect to change jobs in the next year
Business Development Manager “Be more open and honest about the highs and lows, the team, the workplace flexibility, and the responsibilities ”
What could employers do to improve their recruitment processes?
mentionedmostwords
Partner “Clear and continuous communication with new employees in their onboarding processes ”
5
Women are twice more likely than men to be attracted to health & wellbeing initiatives of respondents strongly agree they feel included, respected and safe to be their authentic self in their workplace
Recruitment & Onboarding Coordinator
64% of respondents say flexible working hours would enable them to perform at their best 45% of respondents say flexible work locations would enable them to perform at their best 24% of respondents say regular mental health days would enable them to perform at their best 15% of respondents say working in the office would enable them to perform at their best 40% What words would you use to describe a desirable workplace culture: Inclusive fun flexible supportive friendly positive respectful trust collaborative safe understanding professional diverse
46% of respondents who identify as Aboriginal or Torres Strait Islander strongly agree 42% of respondents who identify as having a disability strongly agree
“Employers should keep the candidate in the loop and be transparent about the recruitment process and, most importantly, must share the feedback and result of the interview in a defined timeline ”
30% of respondents who identify as LGBTQIA+ strongly agree
Marketing Coordinator “Include team members in the recruitment process that are not just the senior leaders�”
The most common top 3 factors that are more important than salary WHAT DO YOU THINK HAS THE BIGGEST IMPACT ON COMPANY CULTURE? WHAT IS THE NUMBER ONE FACTOR THAT WOULD ATTRACT YOU TO A NEW ROLE: Flexible hours Team building activities Regular communication and visibility from executives and management Ongoing learning andSalarydevelopment Flexible locations Promotion Professional development & training programs Job security 1 2 3 Gen Z Flexible locations Flexible hours Health & wellbeing initiatives Gen Y Flexible hours Flexible Professionallocationsdevelopment Gen X Flexible hours Flexible Professionallocationsdevelopment Baby Boomers Flexible locations Flexible hours Men are twice as likely to think conferences, volunteering opportunities and social clubs have the biggest impact on company culture. This year it is back up to 57%, which was the same as the 20/21 Talent Guide 37% of respondents last year said salary was in their top three attractions to a role 6 Talent Guide 2022/23 | Insights—All Respondents
WHAT WERE THE CONTRIBUTING FACTORS FOR LEAVING YOUR LAST ROLE? Feeling unfulfilled this year it came tenth when asked what would attract them to their next role Lack of career progression Culture Salary31 4 2 Last year Role Responsibilities tied first for women when asked what attracted them to their current role 19% of respondents left their last role because of their direct manager/s 28% of respondents were referred to their current role by a friend, family member or colleague 24% of respondents strongly agree that their most recent interview process was inspiring, personal and thorough Most common top 3 factors that would attract you to a new organisation? Culture StabilityEmployee benefits1 32 MALE EmployeeCulture benefits Stability FEMALE ValuesCulture Employeealignmentbenefits 11% of respondents don’t know what their organisation’s values are 7
Operations Manager “Being given the flexibility to complete my weekly workload on the days and hours that I choose each week ” Administration Assistant
Insights—All Respondents
Recruiter “Providing one with increased freedom in performing their duties, while still holding them accountable for performance (results on target, on budget and on time) ”
8 Talent Guide 2022/23
Financial Controller “I can balance my career and personal life therefore allowing me to be more successful in both� It also allows me to enjoy my work more as I have more autonomy I feel valued when I’m supported in a flexible work arrangement ”
What does diversity and inclusion in the workplace mean to you? “Diversity of thought that enables innovation and creative human centric design solutions and the feeling of being valued and respected�”
60% of females ranked salary in their top 3 attractions to a role, compared to 52% of males
61% of respondents consider 4+ years to be the ideal amount of time to have valuable tenure in a role |
71% of males believe 4+ years is the ideal amount of time to have valuable tenure compared to 54% of females
What does offering flexibility mean to you? “Focusing on output/deadlines rather than days and hours Being able to tailor how I complete my work in terms of location and timing�”
MALE ClearJobSalarySecuritypotential for progression FEMALE FlexibleSalary working Job security Top attractions to a role
People Experience Business Partner “Diversity is working with people from all backgrounds and all levels of education and mindsets� Inclusion is creating a workplace where everyone feels like a family and can voice their opinion and be heard�” Purchasing and Inventory Controller “An environment where bias is challenged in a respectful way; processes and procedures that are not only inclusive but involve minority groups in their feedback and development ”
Recruiter To be fulfilled in my work, from my leaders I need: Support trust respect understanding recognition communication guidance autonomy feedback honesty transparency direction encouragement mentionedmostwords
How do you like to be rewarded for your work? Number 1 attraction to a new role by work type: Salary raise Bonus or financial reward Verbal one on one recognition Promotion4321 WHAT ARE COMPANYCURRENTLYCOMPANIESDOINGTOFOSTERCULTURE? Celebrating employee anniversaries, promotions and birthdays Awards and recognition Team building activities FlexiblePromotionworkingSalary Full time Part Temp/Contracttime Male Female62%56% 58% of respondents have directly negotiated with a prospective employer during the salary offer process 36% of respondents strongly agree their company enables them to balance their work and personal life 37% of respondents are highly likely to recommend their current employer to a friend or relative 9
Hailed as the culture champions of the workplace, your Human Resources & Recruitment talent are always ready to create big impact for the people in your organisation� Being naturally people-orientated and personable, not only are your HR & Recruitment talent always looking for ways to improve and cultivate better HR practices, but their ability to connect with people is second to none Prioritise clear career progression, flexible working hours, regular recognition, and a competitive salary if you want your culture champions to be in it for the long haul� 81% of HR & Recruitment talent say flexible hours would enable them to perform at their best
Talent Guide 2022/23 | Human Resources10
ResourcesHuman Recruitment&
35% of HR & Recruitment talent strongly agree their company enables them to balance their work and personal life 39% of HR & Recruitment talent ranked culture as their top attraction to a new organisation, whilst 66% ranked it in their top 3 MALE Salary raise Verbal one on one recognition Recognition in front of peers Bonus or financial reward FEMALE Verbal one on one recognition Salary BonusPromotionraiseorfinancial reward Top ways HR & Recruitment talent like to be rewarded for their work: HR & RECRUITMENT TALENT’S MOST COMMON TOP 3 ATTRACTIONS TO AN ORGANISATION Top contributing factors for HR & Recruitment talent leaving their last role 40% Feeling unfulfilled 38% Culture 30% SeniorCulturemanagement/executivesValues alignment Senior leadership/executive team 42% of HR & Recruitment talent believe additional annual leave would enable them to perform at their best What HR & Recruitment talent are getting as part of company culture: 1 Celebrating employee birthdays, anniversaries and promotions 2 Awards and recognition 3 Welcoming & thorough induction process What they think has the biggest impact in a healthy company culture: 1� Regular communication and visibility from executives and management 2� Health & wellbeing initiatives 3 Team building activities 11
Salary Guide More than money Gen Z Professional development & training programs Gen Y Flexible hours Gen X Flexible hours Baby Boomers None are more important than salary HR PRACTICES BRISBANE SYDNEY MELBOURNE HR Director $180 - 230k+ $180 - 250k+ $180 - 250k+ HR Manager/People & Culture Manager $130 - 170k+ $140 - 200k+ $140 - 200k+ HR Advisor / Business Partner $90 - 130k+ $100 - 140k+ $100 - 140k+ HR Coordinator $65 - 80k+ $70 - 85K+ $70 - 85K+ SPECIALIST PRACTICES HR Change Manager $130 - 200k+ $130k - 200k+ $125 - 210k+ Learning & Development Manager $120 - 160k $120 - 180k $120 - 180k Learning & Development Coordinator $65 - 80k $70 - 85k $70 - 85k Workforce Planning Manager $100 - 135k $110 - 170k $100 - 150k IR/ER Manager $130 - 180k+ $130 - 200k+ $130 - 200k+ IR/ER Advisor - Business Partner $90 - 120k+ $100 - 140k+ $100 - 140k+ Remuneration & Benefits Specialist $95 - 130k $100 - 150K $100 - 150k Training Manager $90 - 130k $100 - 140k $100 - 130k RECRUITMENT & TALENT PRACTICES Talent Acquisition/Recruitment Manager $120 - 160k+ $130 - 170k+ $130 - 170k+ Talent Acquisition Partner/Recruitment Specialist $80 - 110k+ $80 - 120k+ $80 - 120k+ Recruitment Coordinator $65 - 80k $65 - 85k $65 - 85k Talent Guide 2022/23 | Human Resources12
It’s so varied! We have four businesses within the group, so you’ll often have to jump between different businesses and projects multiple times a day Working within a larger team, I really enjoy collaborating with my peers and managers Every day is exciting and engaging – you never know what is coming your way and I love it
Swallow
I didn’t think anyone would give me a chance as I only had hospitality experience, but it ended up being a huge factor in helping me kickstart my HR career Trust yourself, trust your gut and just give everything a go
I began my career in university, where I juggled studying Human Resources whilst working in hospitality full-time
Human Resources Officer
at CV Services 13
I am now working as a HR Officer at CV Services, which I am really enjoying I never thought that my hospitality experience would contribute to my future career in human resources, but I feel so lucky that it did What do you enjoy most about your day-to-day role?
Gender equality and mental health are at the forefront of our plans in the construction industry So much more can be done, but it’s about finding the resources and best ways to implement that With regards to gender equality, we’re starting to see more and more companies offer maternity leave not only for the primary care person, but the secondary care person as well which is a huge move forward in construction We’re also starting to see companies place a high importance on health and wellbeing programs to support workers mental health I can foresee a lot more happening in these spaces in the future
I value having opportunities to continuously learn new skills, knowing that I’m able to develop my knowledge further and further each day
What working schedule enables you to perform at your best?
I loved every minute of working there but due to a small HR team, there wasn’t enough progression beyond the role I was already in That’s when I connected with Talentpath to help me get to that next level of my career
Human Resources Coordinator Career Path Human Resources Officer Can you tell me about your journey to your current role?
It was not long after finishing my degree that I entered the corporate workforce as a HR Coordinator for a hotel group Although I had my degree, it was the hands-on experience working in hospitality that made me a standout candidate for the employer I was thrown into the deep end very quickly thanks to COVID, but it also meant I had experience learning a variety of new things in a fast-paced environment
I also love that CV Services values the importance of training and bringing up the next generation through apprenticeship and trainee programs We have quite a few employees that have started with us as apprentices and are now in management roles This strong focus creates a great working environment where everyone supports each other
What unique benefits or initiatives in a workplace do you value? Something so simple as having free breakfast and coffee always available is life changing Not only is it convenient and cost-effective, but having a cafeteria gives you a chance to chat with colleagues you might not have otherwise Also being paid the market rate is an underrated yet important factor that I really value If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? Have a bit more faith in yourself to jump into your dream role sooner!
What does a fulfilling professional life look like to you?
On top of skill development, I thrive in a team orientated office culture I love a team environment where we’re all striving for one goal and giving it our all, together Looking into the future, what workplace changes can you see happening in your industry?
Personally, I work best in the office on a 9-5 schedule where I can focus 100% on work The office environment is excellent for in-person interactions I find I thrive off people, so whether I’m bouncing ideas off my colleagues or just having a quick catch-up over coffee, it’s the little moments that really help me stay motivated and engaged throughout the day
Ashleigh
What unique benefits or initiatives in a workplace do you value?
What does a fulfilling professional life look like to you?
100% support and having the ability to have a firm but fair conversation
Group People & Culture Manager People & Culture ManagerHR Manager
I sort of fell into Human Resources; it wasn’t something I set out to do at first I was studying Mechanical Engineering, and a short-term opportunity came up through a friend of a friend in maritime services for their HR team
A hybrid work model is a standard expectation these days, but what I value more in 2022 is collaborative engagement with my team, face-toface Humans are social creatures, we thrive off connection, so frequent social events and initiatives are always a great idea in a workplace
From that one experience, I decided to drop out of my Engineering degree and complete my undergraduate degree in Business instead
It could be hobby or career related, so long as there is the option to explore and learn I really like being part of a high-performing company and Ingenia is exactly that You attract a certain type of people who like that fast-paced environment, and at Ingenia I feel that we all bounce off each other’s drive and energy to achieve What does leadership mean to you?
Your leaders should be people that excite you in your role, inspire you to share your ideas and be open to collaborate often
Hayley Nuttall
People & Culture Manager at Ingenia Communities
Senior HR Advisor Career Path HR Manager
Talent Guide 2022/23 | Human Resources14
I had the privilege of working in the UK for some global organisations in my early twenties before moving back to Brisbane where I started working at a national infrastructure services company I was working within their blasting team during a period of high growth, so it was a lot of fun I moved on to the world’s largest heavy vehicle machinery group before having the opportunity to join Ingenia Communities (Ingenia) I certainly feel like I’ve found a really great home in Ingenia It’s a very familyfriendly, value-based company that truly cares about its customers and employees
What is the best part of being a People and Culture Manager? I love being able to partner with a business, focusing on building strategies and coaching opportunities with my peers and leadership team It always comes back to the people and how I can really help them excel and exceed in the best way for them
For me having opportunities outside of my day-to-day role to explore things that you’re interested in outside of your job scope is special
How did you get into Human Resources?
We are already seeing it in the HR space, but we are moving away from a technical approach and more towards a people-focused approach to HR
Individual policies and individual flexibility Some people love being recognised publicly, other people detest that It all comes back down to a flexible and individual approach
After spending a little over 3 years building a HR team for a scaleup, I decided I wanted to stretch myself further and join an aerospace engineering company, however, upon reflection the business was not in a state to facilitate HR and did not have the focus and time for it That is when I saw the role with Kapiche pop up through Talentpath I am excited to be joining during their scale-up phase where I have been given the key to the HR function
Looking into the future, what workplace changes can you see happening in your industry?
Zac Walsh People Operations Lead at Kapiche 15
LeadOperationsPeopleCareerAdvisorInsurancePath RepresentativeServiceCustomer ManagerAccount AdvisorCustomer CoordinatorResourcesHuman ManagerResourcesHuman Talent Culture&LeadAdvisorClaims Can you tell us about your journey in Human Resources?
What do you enjoy most about being a People Operations Lead?
What does a fulfilling professional life look like to you?
After graduating with my degree in Human Resources Management, I started working for an agricultural recruitment and HR services company for just over a year It was a fantastic opportunity to learn the ins and outs of both recruitment and HR in a consultancy capacity After moving into another role specialising in workers’ compensation, I soon realised that I wanted to get into the generalist HR space and was lucky enough to land a role at a national car hire company Pretty quickly after landing that role I was offered another role at a scale-up business, where I built the HR function from the ground up
Knowing I have had a positive impact on the people, and they are going to have a positive impact on the business moving forward
I enjoy getting the chance to support the wider team - whether I will be working directly with the executive team or directly with team members, just supporting people in their professional goals is really fulfilling My ethos is always about being able to drive open and honest communication If someone wants to try something new in their professional or personal life, I want to assist them with that What unique benefits or initiatives do you value at Kapiche? I appreciate it when an employer recognises that everyone has a life outside of the workplace Everyone is human, we all have individual lifestyles and hobbies, and that is the best thing about Kapiche – they are fully cognisant of the fact that people have different aspects of their life that take up time Being in a business that values a worker as a person, not just as an employee is something that is really important to me If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? During university, I was given a lot of different advice to help me kickstart my career Looking back on my experiences now, I would have told myself to pursue generalist HR to begin with, even if it was going to be a little bit harder at first
There is a strong focus on wellbeing and designing workplaces that allow people to tap into the best way of working for them, as opposed to blanket policies that require employees to be in the office on certain days of the week That might work for 90% of people, but what about that 10%? There is a movement towards creating workplaces that are individually flexible, as opposed to blanket flexible How do you believe people should be rewarded and recognised at work?
Providing frontline personalised customer experiences every single day, our Sales and Customer Experience talent are fundamental to the progression and growth of any business� With a drive to delight, a dedication to excel, and a focus on helping people at the heart of everything they do, these people build relationships like no one else� Your Sales&CX talent excel when you give them ample learning opportunities, a warm team environment and flexible working options in addition to a competitive remuneration package and room to progress their career� Do all of this with regular and transparent communication and they’ll always have your back�
Sales ExperienceCustomer&55% of Sales & Customer Experience talent strongly agree they know how their work contributes to their organisation’s success
Talent Guide 2022/23 | Sales & Customer Experience16
Number one attraction for Customer Experience talent for a new role is Job Security 46% of Sales talent strongly agree their company enables them to balance their work and personal life Only 35% of Customer Experience talent expect to change roles in the next year Males are twice as likely to be attracted to an organisation by business growth� Females are twice as likely to be attracted by health & wellbeing initiatives� What working schedule enables Sales talent to perform at their best? What factors do Customer Experience talent think have the most impact on fostering a healthy company culture? Flexible hours Team building activities48%58% Flexible locations44% MALE Flexible hours 4 day work week Flexible locations FEMALE Flexible hours Flexible Additionallocationsannual leave The most common top 3 factors that attract Sales talent to a new role NUMBER 1 FACTOR FOR CUSTOMER EXPERIENCE TALENT LEAVING THEIR LAST ROLE: Male: Lack of career progression | Female: Salary 1� Salary | 2� Flexible working | 3� Job security 4 day work week37%Thisis the lowest of all divisions This is the highest of all divisions TalentSales Health & wellbeing initiatives37% Ongoing learning & development46% 17
Salary Guide CUSTOMER EXPERIENCE BRISBANE SYDNEY MELBOURNE Contact Centre Manager $120 - 200k $120 - 200k $120 - 200k Customer Experience Team Lead $75 - 100k $75 - 120k $75 - 100k Customer Experience Representative $55 - 65k $60 - 70k $55 - 65k CLAIMS Case Manager $70 - 85k $70 - 85k $70 - 85k Claims Officer $65 - 75k $65 - 75k $65 - 75k COLLECTIONS Collections Manager $100 - 140k $100 - 150k $100 - 140k Collections Team Lead $800 - 100k $800 - 100k $800 - 100k Collections Representative $55 - 70k $60 - 70k $55 - 70k SALES Head of Sales $160 - 250k $160 - 250k $160 - 250k Sales Manager $120 - 165k $140 - 185k $120 - 165k BDM $90 - 140k $90 - 160k $90 - 140k Account Manager $75 - 100k $80 - 110k $75 - 100k Sales Team Leader $75 - 90k $80 - 95k $75 - 90k Internal Account Manager $65 - 80k $65 - 80k $65 - 80k Outbound Sales Representative $65 - 75k $65 - 80k $65 - 75k Inbound Sales Representative $65 - 75k $65 - 75k $65 - 75k Appointment Setter $50 - 60k $55 - 65k $50 - 60k More than money Gen Z Health & wellbeing initiatives Gen Y Flexible hours Gen X Flexible locations Baby Boomers Flexible locations ExperienceCustomer More than money FEMALE: Flexible locations MALE Flexible locations tied with professional development & training programs Sales Talent Guide 2022/23 | Sales & Customer Experience18
I was a high school dropout at a very early age so it was important for me to regain traction in my life and make something of myself Having a young daughter, it was also equally as important that I be a great role model and mentor from a young age I kept persistent with my goals and attitude, landing my first corporate role at the head office of a bank in New Zealand I had an impressive career there, starting as a Junior and leaving the bank as a Senior Product Manager 12 years later After spending more than a decade in a banking environment, I was curious to see what else was out there I proceeded to move into mortgage lending, sales, and high-level operational management roles before connecting with Talentpath for my first contract role Initially, I came on board just to help with a project for 6 weeks, but they didn’t want me to leave I then embarked on a National Sales Enablement position and took over all the projects at the time I later moved into Business Development Management before taking some time off for myself to recoup and reset When I decided to reenter the workforce, I connected with Talentpath again and started a temporary role as a Relationship Manager at a national membership-based organisation It turned into a permanent position, and I quickly progressed from Relationships Manager to Regional Manager within a year I moved onto a pivotal role at a state hospitality body that changed the trajectory of my career This experience progressed me in ways I never thought it could, being able to connect with so many great people whilst finding my passion for hospitality and entertainment Unfortunately, due to COVID I was made redundant, but I left knowing I had found a lifelong passion that would help shape the future of my career Now I’m at Entertainment Group as their Business Development & Partnership Manager – QLD Being amongst the industry I love, having conversations with people I care about and helping businesses grow and flourish is really the perfect combination for me I lucked out!
Career Path Can you tell me about your career journey so far?
What words would you use to describe the culture at Entertainment Group?
Ana-Maria Connelly
The culture here at Entertainment Group is second to none It's one thing to be working for a company and understand their vision, but it is another to have a company that backs your vision and allows you to pave your own path whilst following your lead The support that I have is amazing and the loyalty that I have goes both ways
Business Development & Partnership Manager –Queensland at Entertainment Group Sales Queensland
If you could travel back to the beginning of your career, what advice would you give yourself? Keep pushing! Block out the noise, have confidence in your ability and understand your worth The vision you have for the future is what will become your reality Trust your vision and your journey and understand why and what it is you want to do and just go for it!
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What do you enjoy most about being a Business Development & Partnership Manager? I get to make a direct positive impact on the people, businesses and charities we work with daily Giving small charities and family-owned businesses a channel to connect with nationwide consumers is huge for them – it can be life-changing sometimes!
SupportRelationshipManager Regional QueenslandManager Membership Officer New Business Sales Consultant New Business
Consultant Business Development & Partnership Manager –
A takeaway I’ve learnt from my experiences in my career so far is that I need to be able to give back and know that I am contributing to the greater good Whether it be through raising donations for local charities or directing more traffic to small businesses who need it – that opportunity to work with them and grow with these businesses is priceless In the last few years, I have really gained more empathy for businesses after everything we have gone through, so I’m always thinking, ‘how can I give back?’
What unique benefits or initiatives in a workplace do you value?
What does a fulfilling professional life look like to you?
SupportCustomerManager
What do you enjoy most about being a Team Manager at RACQ?
RACQ Property Claims Hub Manager Property Event Team Manager Customer Support Team Manager
After joining as a Hub Manager of the Property Claims team, I was quickly offered a role as Team Leader of the Natural Hazard team I love how fast-paced it is, I feel like I make a significant impact in this team and role which is important to me I'm a people person at heart, so knowing that my employer genuinely cares about their members is a huge driver in my role
Can you tell me about your journey to becoming a Property Event Team Manager?
CareerControllerPath
Looking into the future, what workplace changes can you see happening in insurance?
I feel fulfilled when I'm able to make a difference and add value in my role Being recognized for my contribution is also a massive factor to being fulfilled in my professional life A bit of encouragement and recognition goes a long way
I see a lot of changes in the insurance space as the cost of living and lifestyle preferences shift Adaption is key in any industry, and insurance is no different How can your workplace support your growth and development?
I joined RACQ after being made redundant in my previous role Something that really resonated with me about RACQ is that they really do care about people For them, it is not just the bottom line that matters; it is about the impact that we as employees are able to have on the lives of our members
Schedule allocated time for training In such a fast-paced, hands-on role like mine, there is not enough time to invest in developing your own skills when your day is already so busy In my field, businesses need to set time aside for everyone to do some personal development otherwise it won't happen
The variety of my role Sometimes my days follow a plan and other times I'll be juggling a few tasks all at once, putting out fires if I need to That is the nature of the role in the Natural Hazard team! I love that I can have an impact on different teams and different members The work I did with Talentpath recently allowed me to have an impact on 120 temporary workers, which was really rewarding What unique benefits or initiatives in a workplace do you value? I'm a massive fan of flexibility I have a life outside of work and being able to work around my life is something I appreciate I also love freebies! Any discounts or perks like free movie tickets are a plus
Talent Guide 2022/23 | Sales & Customer Experience20
Rose Nemgus Property Event Team Manager at RACQ Area
When you find a place that gives you this sense of excitement and warmth, you want to hold onto it
We work in a beautifully decorated modern building, and it really makes a difference You can see the effort Allianz Partners put into making sure the environment is optimal for their employees to excel and be their best self It’s an accumulation of all those things makes me excited to come to work
A leader is someone that can put themselves in your shoes and lead with a full understanding of what drives each person in their team Sometimes it’s difficult to find that in a company but that is not the case at Allianz
How does Allianz Partners assist you to be your best self?
Partners Nurse Customer Service and RepresentativeSales Customer RepresentativeService ServiceCustomerAgent Career Path 21
Customer Service Agent at Allianz Can you tell me a bit about your journey to your current role? When COVID hit in 2020 it really changed the workforce landscape for a lot of people in a negative way, but I was fortunate to have found a role as a Wellness officer, checking in on people in hotel quarantine It was a unique role to say the least, especially since something like that hadn’t existed prior to 2020 I enjoyed helping people through what was such a difficult time for so many Fast forward to the beginning of 2022 and hotel quarantine was slowly being phased out I started looking for a permanent opportunity that still allowed me to help people on a daily basis A friend of mine told me about the role with Allianz Partners, so I had my interview with Talentpath and successfully started my journey as a Customer Service Agent
I have leaders I can trust, who are honest and treat people fairly to give everyone equal opportunity to grow professionally For me, it’s so important that my leader shows real interest and care for my well-being as well as my career performance
A job is more than the money you earn from it, and for me the highlight of every day is having the ability to help someone in need When I know I’ve assisted someone through a tough time and they express how thankful they are for my service, I feel really valued in my role Always having empathy, understanding your customers' needs and giving each person 100% of your attention and energy just feels so good What do you love about working at Allianz Partners?
When I walk into Allianz, I get that warm fuzzy feeling Our managers always make sure we are happy as soon as we walk through the door We get breakfast provided every day and they are very transparent in their communications across the team Everyone looks out for each other and genuinely cares about you
Sue Rossouw
When you find a place that gives you this sense of excitement and warmth, you want to hold onto it
I work in a beautifully decorated modern building, and it really makes a difference You can see the effort Allianz Partners put into making sure your environment is optimal for you to excel and be your best self It’s an accumulation of all those things that makes me excited to come to work
What does a fulfilling professional life as a Customer Service Agent look like to you?
What does leadership mean to you?
Talent Guide 2022/23 | Business Services22
Driven by purpose and productivity, business support teams truly are the backbone of every organisation� The ability to keep business practices running smoothly is no easy feat, yet our sharp, highly skilled business support teams do this with ease� Ensure that they are making a difference in their role, feel appreciated for their contribution and are rewarded accordingly and in return you’ll have their loyalty and a sense of dedication that money can’t buy� of Business Services talent say flexible hours would enable them to perform at their best
ServicesBusiness71%
55% of Business Services talent expect to change jobs in the next year, 32% are currently job hunting Only 37% of Business Services talent strongly agree they know how the work they are doing contributes to their organisation's success of Business Services talent strongly agree that their company enables them to balance their work and personal life TOPS WAYS BUSINESS SERVICES TALENT LIKE TO BE REWARDED FOR THEIR WORK: Salary raise Verbal one on one recognition Males Female58%50% Bonus or financial reward More than 50% of Business Services talent want one on one recognition when being praised for their work 1 2 3 Gen Z PromotionRoleSalaryresponsibilities Gen Y FlexibleJobSalarysecurityworking MALES 1 Purpose & vision 2 Culture 3 Brand reputation FEMALES 1 Culture 2 Values alignment 3 Stability Gen X FlexibleSalary working Clear potential for progression Baby Boomers FlexibleSalary working Job security Top 3 attractions to a new role by generation Most common top 3 attractions for Business Services talent when considering a new organisation: 52% of Business Services talent have negotiated directly with a prospective employer during a salary offer process Females are over 3x more likely to be attracted to a new organisation by the senior leadership/executive team than males 35% 23
More than money 1 Flexible hours 2 Flexible location 3 Professional development and training programs Salary Guide SALARY BRISBANE SYDNEY MELBOURNE Office Manager $75 - 95k $75 - 120k $75 - 105k Admin Manager $85 - 100k $90 - 105k $90 - 105k Executive Assistant $80 - 120k $80 - 125k $70 - 100k Personal Assistant $70 - 80k $70 - 95k $70 - 90k Legal Admin/Secretary $65 - 80k $60 - 85k $60 - 85k Team Assistant $60 - 70k $60 - 80k $60 - 80k Administrator $60 - 75k $65 - 80k $65 - 75k Facilities Office Coordinator $60 - 75k $65 - 80k $70 - 90k Receptionist $55 - 65k $62 - 70k $60 - 70k Talent Guide 2022/23 | Business Services24
When you find something that you love, it’s not so much about the money, it’s more about being appreciated for what you do It’s the little text messages and acknowledgments to thank me for my help
Somerville House has comprehensive training to get you up to speed with industry-standard programs and software, they invest in you building your skill set It instills a lot of confidence in myself, and it inspires me to teach myself more and push my limits further They also offer ongoing training for duty of care, counselling, suicide programs and so on – it ties in perfectly with my study and self-development
Office CareerManagerPath
Tell us about your journey to joining Somerville House.
Let’s go back in time. What is one piece of advice you’d give your younger self?
What does recognition look like to you?
It’s like being a mum to 100 girls! No day is ever the same, it’s fast-paced, very diverse, and before I know it it’s time to go home! It’s important to me to have this feeling of making a difference to someone’s day and I get that in my role I know the impact I have on these girls will be remembered well beyond their schooling life Some of us were lucky to have teachers or key figures growing up that gave us the encouragement to be the best we can be I feel like I have that responsibility to these girls
Tell us what your ideal work environment looks like.
I spent a few years in mining as an Office Manager and it was quite stressful They moved their head office from Brisbane to Sydney, but it was a blessing in disguise It forced me to really think about what I wanted to do with my future, and so I started studying Social Work at university Whilst starting my degree, I had a few contract roles which were all wonderful roles to work in, but it still wasn’t exactly what I wanted to do By chance, I was contacted by Talentpath for a full-time opportunity at Somerville House as an Administrative Assistant for the Boarding School I wanted to find a role that was within the field of my studying, so I had a few apprehensions when this role came up, but as soon as I met with HR I knew Somerville House was the right place for me There is so much social work involved in being an Administrative Assistant to the girls in boarding, and the school as a workplace is inspiring to say the least There is longlasting value in helping boarding school students through such an integral time in their lives, learning and growing in their home away from home
Darlene Pearce Administrative Assistant – Boarding at Somerville House
Student (to current) Contractor AssistantAdministrative–Boarding
The value of education is priceless I finished high school in Year 10 and didn’t go to university until now, so I do wonder if an earlier education could’ve changed the direction of my career My advice to my children and all young people is that knowledge is key Having a degree can make a big difference, but even just being ready to learn and push yourself gives you the foundation for the rest of your life Even if you don’t end up using your qualifications, it’s the experience that shapes you Never stop learning
A workplace that cares about what is going on in my personal life is important to me, and I have that at Somerville It was just the other day that my manager knew my daughter’s semi-formal was on, so she let me head off a little earlier allowing me to be there to celebrate a core memory with her It’s those little things It’s also the outcome that’s invaluable to me, I come to work and I'm achieving, I'm nurturing and I'm part of a team that is making such a big difference
What’s the best thing about your role?
25
Benefits and initiatives vary from workplace to workplace. What benefits do you look for in a role?
My career journey began after a realisation that I wasn’t growing and progressing the way I wanted to in my role at the time I was working in analytics with a national construction company and had been in that role for about six years Being in that role for so long, I was interested in learning something new and moving into an operational role within the business Unfortunately, there was not enough scope to facilitate a role there, so I was offered a redundancy which I took It was only six weeks before I was contacted by Talentpath for a temporary assignment with Wilson Security The opportunity was perfect for me before I jumped back into a permanent position elsewhere I was technically there as an Administration Assistant until December 2021, at which time a role became vacant after an internal promotion in the business As I was eager to move into an operations role, I put my hand up for a vacant Accounts Payable role and was offered it on a permanent basis
Believe in yourself more, you are capable of so much more than you think!
An ideal professional life to me is having a sense of purpose and productivity in my career, but also having the ability to switch off and enjoy my personal life stress-free I’m very much a person who truly cares about my team and company, so I’ll always go above and beyond when I need to But in general, having a good balance of both work and play is ideal
Putting people first I am all about building strong, genuine connections with my colleagues and I definitely feel that Wilson Security prioritises relationship building as well In addition to this, one of Wilson Security’s values is being team orientated As I’ve already mentioned, I love being part of a team, so this alignment is great for me
Things like team lunches or BBQ’s are always great in the workplace
Wilson’s are also big supporters of elevating indigenous business, which is something I personally value and respect in an employer
What are some unique initiatives that Wilson Security offer?
What does a fulfilling professional life look like to you?
Administration Officer – Analytics Career Path Accounts PayableAdministration Assistant
Can you tell me about your journey from administration to now being in accounts payable?
When a workplace invests in training you as much as possible, it really does make a difference I’ve found that at Wilson Security there are ample internal training opportunities to make sure you are up to speed with everything you need to know about the business before getting stuck into your role
Always be open to opportunities but also learn when to walk away from situations that don't feel right for you
We will start to see a lot more computerisation and automation in security and in business admin Technology in security is advancing quite quickly and we’re seeing features like facial recognition become more prevalent in new products Automation is going to make things like processing invoices easier and faster, it’s really exciting
Leigh Stefaniak
Administration/Accounts Payable at Wilson Security
Talent Guide 2022/23 | Business Services26
If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be?
Looking into the future, what workplace changes can you see happening in your industry?
What shared values do you have with the organisation you work for?
It is really the people who make my job enjoyable Even when work can be stressful or busy, the team spirit is always high, and I always feel supported by my colleagues and managers A sense of camaraderie and feeling of being ‘in this together’ is important to me Also being able to dive deep into projects with a lot of detail and knowing I can provide solutions is always a fulfilling experience
What do you enjoy most about your day-to-day role?
Cassandra Barltrop Administration Assistant at Rosies – Friends on the Street
What does leadership mean to you?
27
What does supporting diversity and inclusion mean to you? It means giving everybody a fair go and understanding that different strengths come in many different forms I have ADHD and sometimes I find it hard to sit still, but I’m incredibly productive and very good at organisation Workplaces need to understand that there is strength in embracing diversity in your workforce, and that acknowledging those strengths will get the best out of your team
Think back to when you first started out in your career. How have your values changed since then? I think my career has really shaped my personal growth throughout the years When I was younger, I didn’t always understand the value of working with integrity The idea that I ‘clock off’ at the end of the day was engrained in my mind – that work couldn’t mean more to me than the financial benefits I now understand that mindset and passion are everything when it comes to my career Finding something I love and enjoy and having an open mind to opportunities has allowed me to excel and find purpose in my professional life
What does a fulfilling professional life look like to you?
Can you tell me a bit about your journey to your current role?
I’ve had a varied career journey - I’m a believer in trying everything at least once! I started out in the beauty industry and then moved into hospitality before making my way into an admin & sales role It was around this time I also started studying nursing, but COVID had just hit and things were getting a little crazy, so studying something like nursing where a lot of practical elements are in medical facilities was a huge challenge I decided to leave nursing for the time being, but I was still longing for an opportunity where I could make a difference I spoke to Talentpath about the role at Rosies – Friends on the Street and I instantly connected with the organisation and opportunity I really love that I can give back to the community and contribute to a greater purpose through my role We’re a Not-For-Profit that help people who are homeless by providing companionship, hospitality as well as things like blankets and toiletries to make life on the s treets a little bit more comfortable for them It’s fulfilling knowing I make a difference
As clichéd as it is, finding purpose in what you’re doing and being very true to yourself is integral to a fulfilling professional life Sometimes as young adults, we can try to fit into societal norms and end up doing things we don’t really want to be doing I’ve worked in roles that probably weren’t the right fit for me, and it wasn’t until I started my current role that I realised work can be more than just a job - it can be fulfilling, purposeful and truly enjoyable I realised that I needed to be in an organisation and career path that aligned with who I was and what I valued in life Being able to connect with people fuels me, so I prioritise finding ways to do that meaningfully in both my work and personal life
Head Barista and Kitchen Staff Client Success Manager Insurance Sales and Customer Service Administration Assistant Career Path
Leadership comes in many forms, but to me a great leader is approachable, kind and leads by example They also provide their team enough room to be autonomous, trusting their team to deliver great outcomes whilst guiding them when necessary
Years of real people, real stories, real insights We are thrilled to have published the 5th edition of the Talentpath Talent Guide� 5 years of hard work, thousands of participants, hundreds of data points and stories that truly bring talent to life� We hope you enjoy this trip down memory lane and additional insight into the 5 year journey the Guide and Talentpath have been on Celebrating 5 Talent Guide 2022/23 | 5 Years28
FASTEST AUSTRALIAINDUSTRIESGROWINGINFOR2022:5 Software & Analytics VirtualConstructionE-commerceRoboticsReality54321 Sources: RMIT Online Apr 22 Photos: A livestream of Talent Guide Q&A’s mid-pandemic, 2020 in our Teneriffe office The second Talent Guide Launch event starred the iconic Brisbane Story Bridge in 2019 Celebrating last year’s guide in style at the Powerhouse, 2021 FIVE THINGS THAT HAVE CHANGED IN HOW WE RECRUIT IN THE LAST 5 YEARS 1� We harnessed virtual connection methods, creating endless opportunities to connect 2� Borders no longer define where we place our talent 3 We changed the recruitment conversation by creating the Talent Guide Card Deck 4� Reengineered volume recruitment into a recruitment event to deliver market-leading candidate engagement 5 Managed large-scale resource mobilisation for disaster management 1 Virtual Reality Consultant 2 Community Manager 3 Cloud Architect 4� Artificial Intelligence Consultant 5 Podcast Producer Introduced REAL talent Created the Talent Guide survey Added market-leading stats Welcomed guest commentary from industry leaders Expanded our verticals54321 FIVE CAREER PATHS THAT DIDN’T EXIST 5 YEARS AGO: WAYS THE TALENT GUIDE HAS CHANGED OVER 5 YEARS5 29
No organisation is complete without the clever, process driven individuals that are always one step ahead; we're talking about our friends in Accounting and Finance� Never shying away from a challenge, these people thrive on problem solving, a strong leadership structure and autonomy to operate the way they work best Don’t underestimate the power of offering a hybrid working model, continuous learning opportunities and a deserving salary package – you’ll be reaping the benefits� of Accounting & Finance talent say flexible working hours would enable them to perform at their best
&AccountingFinance60%
Talent Guide 2022/23 | Accounting & Finance30
41% of A&F talent strongly agree they know how the work they are doing contributes to their organisation’s success Top 3 ways A&F talent like to be rewarded for their work Top 3 factors A&F talent think have the most impact on a healthy company culture Top 3 things that would attract A&F talent to a new organisation: Salary raises Team building activities Bonus or financial reward Ongoing learning & development Verbal one on one recognition Regular communication and visibility from executives and management 1 2 3 IN IT FOR THE LONG HAUL: 50% of A&F talent consider 4-5 years to be the ideal amount of time to have valuable tenure in a role of Accounting & Finance talent expect to change jobs in the next year, 38% are already looking for new roles The most common top 3 attractions to a new role 1� Salary 2 Job security 3 Flexible working Top 3 reasons A&F talent left their last role 28% Lack of career progression 26% Salary 24% Feeling unfulfilled MALES 1 Stability 2 Culture 3 Brand reputation FEMALES 1 Culture 2 Stability 3 Employee benefits 58% 31
More than money Gen Z Flexible locations Flexible hours Gen Y Flexible locations Flexible &Professionalhoursdevelopmenttrainingprograms Gen X Flexible locations Flexible &Professionalhoursdevelopmenttrainingprograms Baby Boomers Flexible hours Flexible locations Onsite parking Salary Guide ACCOUNTING SUPPORT BRISBANE SYDNEY MELBOURNE Payroll Manager $100 - 130k $115 - 150k $95 - 130k Payroll Officer $70 - 90k $75 - 90k $72 - 90k Accounts Payable Manager $90 - 120k $92 - 124k $89 - 115k Accounts Payable Officer $70 - 80k $72 - 85k $69 - 85k Accounts Receivable Manager $90 - 120k $95 - 122k $88 - 120k Accounts Receivable Officer $72 - 79k $78 - 82k $69 - 75k Credit Manager $90 - 120k $92 - 125k $90 - 115k Credit Officer $65 - 80k $69 - 79k $65 - 79k Bookkeeper $70 - 90k $70 - 90k $70 - 90k Finance Officer $65 - 75k $65 - 75k $65 - 70k FINANCIAL MANAGEMENT CFO/Finance Director $180 - 350k+ $220 - 400k+ $220 - 400k+ Group Financial Controller $160 - 220k $180 - 250k+ $165 - 250k+ Commercial Manager $160 - 200k $165 - 225k+ $160 - 220k+ Financial Controller $130 - 180k+ $150 - 180k+ $150 - 180k+ Finance Manager $115 - 155k $119 - 160k $115 - 155k ACCOUNTING Finance Business Partner $120 - 150k $130 - 150k $120 - 160k Corporate/Group Accountant $110 - 140k $115 - 140k $110 - 150k Financial Analyst $95 - 130k+ $95 - 130k+ $100 - 140k Project Accountant $95 - 130k $100 - 140k+ $100 - 140k+ Financial Accountant $90 - 120k $90 - 120k $90 - 120k Management Accountant $90 - 120k $90 - 120k $90 - 120k Accountant $90 - 110k $90 - 110k $90 - 110k Assistant Accountant $75k - 90k $75 - 95k $70 - 90k Talent Guide 2022/23 | Accounting & Finance32
Elvis Musandu
I have a structured approach to my role, although my day-to-day tasks are still quite varied For the first two weeks of the month, I am deep into problem-solving issues and ad-hoc tasks such as account reconciliations and process improvements, and the other half of the month is when I do my monthly routine tasks that are required as an Accountant Although I follow this structure, I always make room for flexibility and time-sensitive priorities such as quarterly reports
I continued to develop my skills at this global advisory and stockbroking group for a little bit longer before deciding it was time to spread my wings elsewhere I moved into a Group Accounting role which was great for my career and skillset development, however due to a few business changes within the organisation I was shortly made redundant Although it was scary at this time, this actually proved to be beneficial for my career progression with Talentpath contacting me shortly after completing a senior contract role within a financial services group Having enjoyed my time as a contractor, I’m now really happy in a full-time Financial Accountant position at Valmont Industries Even though I have gone through a bit of a setback in my career This has taught me to be resilient and continue moving forward in search of new opportunities; eventually you will find a role that is suitable for you How do you structure your day as a Financial Accountant?
What does a fulfilling professional life look like to you?
Tax CareerAccountantPath Financial Accountant Group Accountant Group AccountantFinancial AccountantFinancialAccountantManagement 33
When you’re hired by an organisation, it means that they are putting trust and faith in your ability to deliver the outcomes of your role Having the room to complete your tasks in the best way that works for you is important Valmont Industries are confident in my ability to always reach my targets and deadlines, so I am able to work from home when I need to, which is great as I have a young family If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? Don’t be afraid to take on challenges When I was made redundant, I had to step up in my contract roles which actually gave me the confidence to excel in those positions and further my career Have more confidence in your abilities and skills and be willing to take on risks No matter what happens, you will be fine
Can you tell me about your journey to your current role?
How does Valmont Industries support your growth and development?
They support my career development by providing group training for all their Accountants and individual growth opportunities that align with my role
Financial Accountant at Valmont Industries
How does Valmont Industries support your way of working?
My journey as an Accountant started more than 10 years ago in a few roles overseas, but my recent journey in Australia began at a global advisory and stockbroking group where I really solidified my Financial Accounting foundations in Brisbane It was around the same time that I became a member of Chartered Accountants Australia & New Zealand
I value career progression but since I also have a young family, work-life balance is also important to me Having opportunities to continuously grow and move forward with my career is always a plus, but it really comes down to being in an organisation with a great cultural fit, which is what I feel is the case at Valmont Industries
Constantly educating yourself on the relevant legislation is far more important than you think Software varies from company-to-company, but legislation is always relevant and changing regardless of the software you use or company you work for How does Relationships Australia support your growth and development?
Talent Guide 2022/23 | Accounting & Finance34
Even though I’ve spent a short time in my role, I’ve already had ample support from my managers to develop my knowledge around legislation and payroll further How do your leaders best utilise your skill-set?
What advice would you give someone wanting to kickstart their payroll career?
Development always comes back to your leaders recognising what you can do and giving you the leverage to do it Everyone has their strong points, it’s just whether your organisation and leaders tap into it Luckily, I really do feel like my potential and strong points are known and utilised at Relationships Australia
Can you tell me about your journey in payroll?
The ability to implement systems that make life easier and mitigate risk in your organisation and team is what makes payroll so rewarding Problem solving is also a huge thing in payroll and getting that rush when you solve an ‘unsolvable’ problem gives you such a sense of achievement You either love or hate payroll - and I can tell you that I 100% love it
Kirstie Daly Payroll Manager at Relationships Australia Career Path LeaderTeam Quality ManagerComplianceand Team ServicesPayrollLead OfficerPayrollSenior SpecialistPayroll –Systems Compliance& LeaderTeamPayroll ManagerPayroll
I actually fell into payroll after spending a few years working as a Nanny My aunty reached out with an opportunity to undertake some quality assurance for internal documents at the business she worked at, not expecting to fall in love with the auditing and procedural side of it I did that for a while until a 12 month traineeship came up within the company which I completed, going on to stay with the business for another three years I caught the travel bug and had the urge to go overseas, so I took a year break from payroll to explore what the world has to offer Something about payroll just draws you back in and by the time I returned to Australia I picked up right where I left off with my payroll career Between then and now I’ve had a vast career spanning over 20 years, working in several different industries across aviation, automotive and software before beginning my journey at Relationships Australia There are jobs that are challenging with no end in sight, but at Relationships Australia I can see tangible progress in achieving company-wide goals What do you love about payroll?
What does a fulfilling professional life look like to you?
Megan Fazekas
Shortly after finishing high school in the Hunter Valley, I took a bookkeeping course at Business College, which helped me land my first job as a receptionist at a stationery company I then took a role at Newcastle University as a clerk typist before making the move to Brisbane, where I worked for a power tool company in a receptionist/ accounts receivable role for about five years My husband was offered an opportunity in Papua New Guinea, so before you know it, we moved our life there for a little while It was there that I branched out into a few managerial roles before coming back to Brisbane, joining the wonderful team at Ingenia Communities (Ingenia) For the last seven or so years, I’ve built the team from the ground up, starting with just myself to now managing a team of five
What do you believe brings your organisation values to life? Probably a supportive management team In the case of Ingenia, they really recognise when someone is bringing value to the company and promote them accordingly On top of that, they also offer a leadership foundation program to make sure each person is set up for success OfficerFinance SupervisorPayableAccounts
What do you enjoy most about your day-to-day role?
Ingenia is growing and we’re moving office, which is exciting! Finance is always innovating, and the ability to automate processes is definitely an exciting advancement
I value work-life balance, which is pretty good where I work now Accounts payable can be stressful, so you need dedicated time to relax I like to start my week with a yoga class as it helps me feel ready for the week ahead We’re lucky that our workplace has a chill-out room that is specifically designed for exactly that – chilling out We’re able to book it out for 30 minutes to do whatever you need to do to have a break
CareerReceptionistPath Debtors ReceptionistClerk/ ManagerAdministration ClerkAccounts
PayableAccountsOfficer
Accounts Payable Supervisor at Ingenia Communities Can you tell me about your journey to your current role?
Ultimately, don’t push yourself to the point that your health is affected, and know when you need to relax Looking into the future, what workplace changes can you see happening in your industry?
I really enjoy being challenged in my role - no day is ever the same I also like the fact that I’m always busy and that I get to work alongside my team, passing on my knowledge to them every day
Library Clerk 35
What unique benefits or initiatives in a workplace do you value? Being in the holiday industry, Ingenia offer us 50% off accommodation at Ingenia Holiday Parks, which I love! We also have some great financial benefits like bonuses for reaching KPI’s, however what I love most is how much Ingenia gives back to the community and people in need For Ingenia’s 10-year anniversary this year, they have given each employee two days off to volunteer for a charity of our choice If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? When you’re younger it’s easy to be discouraged, but don’t let people put you down Be confident, stand up for yourself and learn from your mistakes
Talent Guide 2022/23 | Marketing & Digital36
With a sharp eye for branding, a dedication to keeping up with the latest social media trends and a natural ability to convey a story like no one else, your Marketing & Digital talent are a creative, strategic and essential bunch to have in your organisation Provide them with flexible working locations, a tonne of ongoing development opportunities and trust them to think creatively and your brand will flourish�
&MarketingDigital52%
of Marketing & Digital talent say a 4-day work week would enable them to perform at their best
MAKING MOVES: 48% of Marketing & Digital talent expect to change roles in the next year 22% are already job hunting | 83% of males expect to change jobs compared to 36% of females 39% of M&D talent strongly agree their company enables them to balance their work and personal life M&D talent believe teambuilding activities, health & wellbeing initiatives, and regular communication and visibility from executives and management are all equally important to fostering healthy company culture. 65% Flexible hours 52% 4 day work week 48% Flexible locations 30% Additional annual leave 61% of Marketing & Digital talent have negotiated directly with an employer during an offer process. What working schedule would enable M&D talent to perform at their best? Top 3 factors that would attract M&D talent to a new organisation MALES Senior leadership team Values alignment Culture FEMALES Values alignment & culture tied first Purpose & vision 1 Salary 2 Lack of progressioncareer 3 Feeling unfulfilled Females were more than twice as likely to leave their roles due to lack of career progression Men were twice as likely to leave due to senior management/executives This is an increase of more than 100% compared to last year Top contributing factors for M&D talent leaving their last role: How do M&D talent like to be rewarded for their work? Salary Recognitionraisesin front of their peers Promotion321 37
Salary Guide MARKETING BRISBANE SYDNEY MELBOURNE CMO/CDO $240 - 280k $240 - 280k $240-$280 Head of Marketing $130 - 200k $140 - 220k+ $125 - 195k+ Marketing Manager $95 - 130k $100 - 130k $100 - 130k Marketing Coordinator $60 - 70k $60 - 80k $60 - 80k Marketing Executive $70 - 85k $75k - 95k $70k - 90k Event Manager $70 - 95k $80 - 100k $70 - 100k Digital Marketing Manager $90 - 110k $100 - 130k $100 - 130k Digital Marketing Executive $80 - 95k $85 - 100k $85 - 100k Campaign Manager $70 - 90k $90 - 120k $70 - 110k Campaign Coordinator $55 - 65k $60 - 75k $60 - 80K COMMUNICATIONS AND CONTENT Communications Manager $90 - 140k $110 - 150k $100 - 150k Communications Specialist $80 - 100k $80 - 110k $80 - 100k Content Manager $80 - 110k $90 - 130k $80 - 110k Content Coordinator $60 - 70k $60 - 80k $55 - 70k Social Media Manager $85 - 100k $70 - 100k $60 - 110k Social Media Coordinator $60 - 75k $60 - 70k $60 - 75k Graphic Designer $68 - 80k $60 - 80k $60 - 70k Gen Z Clear potential for progression FlexibleSalary working Gen Y ClearSalarypotential for progression Flexible working Gen X Gain further valuable experience ClearSalarypotential for progression Baby Boomers TeamJobSalarysecurity Attractions to a new role: Top 3 Talent Guide 2022/23 | Marketing & Digital38
Next, a company called TEEG (Timezone and Zone Bowling) reached out, offering an opportunity to expand my skill set as a marketer, along with an increased salary I was there for a little less than a year before relocating home to Brisbane to live my dream of purchasing my first house I had stayed connected with my old manager from Nickelodeon who by chance needed someone for her team at TRAVLR, which is where I am now The role is completely remote, so it worked out well with the move A key takeaway from my experiences is that when you get good managers, it's essential to learn from them, work hard for them, and never leave on bad terms I fully acknowledge that I would not be where I am today if I didn’t have such fantastic managers throughout my career
What unique benefits or initiatives in a workplace do you value as a Campaign Marketing Manager?
ProfessionalSales PR InternMarketing& AssistantMarketing CoordinatorMarketing ExecutiveMarketing ManagerMarketing ExecutiveMarketing ManagerMarketingCampaign
Since I work from home 100% of the time, the company I work for has a program where once a month they’ll pair you up for a coffee chat with a random person from a completely different team and country It gives us a chance to connect with people that I might never have had the chance to meet otherwise In a remote working situation like mine, I believe it’s really important to do things like this
My day is super varied, and I love that I have the opportunity to continually learn new skills Even though I’m 100% WFH, it’s the people that make my job truly enjoyable I love my manager and my team, despite not having met some of them in real life!
If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be?
39
What do you enjoy most about being a Campaign Marketing Manager?
Career Path Tell us about your career journey so far. While studying at University, I worked part-time at Tiffany & Co where I had a manager who consistently supported my dreams to work in PR or marketing Knowing that he cared about my future was really encouraging and eventually led me to an opportunity to join the Tiffany & Co PR and Marketing team as an intern After completing the internship, I started to think about my next steps I made a LinkedIn account, browsed companies that I was really interested in working for, and set up job alerts for these companies I always wanted to work for Disney or Nickelodeon and, eventually, I received a notification that Nickelodeon had posted a job ad for an available Marketing Assistant position I got so excited and thought ‘I must get this job!’ Knowing it’s a kid's TV company centred around playfulness and fun, I decided to take that approach with my application My cover letter was written in the form of a story, starting with ‘once upon a time’, and in addition to applying online, I sent a hard copy of my resume in a box that I had decorated as a piñata Inside, I included hand-cut green confetti, so that when you opened the box, my resume was amongst the ‘Slime’ - something that Nickelodeon is known for LinkedIn indicated that hundreds of people had applied for the role, so making my application different helped me stand out from the crowd and get the job After receiving the life-changing call from HR, I packed up my life and moved from Brisbane down to Sydney I worked my way up from Marketing Assistant to Marketing Coordinator before Nickelodeon’s parent company, Viacom, merged with CBS Not long after the merger, I was promoted again to Marketing Executive working across Nickelodeon and Network 10, then picked up a mat leave cover position as the Marketing Manager for MTV and Comedy Central In my time at this company, I was again fortunate enough to have managers that really believed in me and continued to be career mentors to me after my departure
Don’t be afraid to negotiate your salary At the beginning of my career, I just wanted work and I was too scared to speak up about what was important to me, including the value of my work What I’ve learnt later is that it’s a normal part of the hiring process Don’t be afraid to push for what you think you deserve What does a fulfilling professional life look like to you? One where I enjoy what I do for a living! Being able to finish work at a reasonable time and, in turn, allow myself to switch off is also important to me
Johanna Vulker Campaign Marketing Manager at TRAVLR
What is it like working at Norwex? I love my job and will put in the extra effort when I need to but knowing that I have an overall work-life balance is key Having the opportunity to not only chase my own career goals but also hit my organisations goals is so valuable to me
Talent Guide 2022/23 | Marketing & Digital40
Career Path Can you tell us a bit about your background in marketing?
What do you enjoy most about being a Marketing & Promotions Specialist? Well, this is my second product-based marketing role, and I know I’ve found my calling in Product Management I get to spend a lot of time working collaboratively with multiple teams from across the globe whilst learning about and developing the product range at Norwex It's challenging yet extremely rewarding What company values do you live and breathe yourself? Norwex are deeply invested in being sustainable and improving the quality of life of both our customers and employees Their company values flow through to everyone in the team – we’re all in it together to be more environmentally conscious and sustainable
InternMarketing InternManagement&MarketingProject CoordinatorMarketing ManagerMarketingAssistant
If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? Every experience you have is a chance to learn and grow I credit all my career achievements to my ‘never give up’ attitude, so don’t be afraid of the unknown Just keep going and trying Shelly Thirumeni Marketing & Promotions Specialist at Norwex
I completed an undergraduate degree in Advertising and German Language in my hometown, Delhi, before landing my first job in Media Sales for one of Delhi’s largest media companies I fell in love with the global corporate environment and spent a good five and a half years here learning and growing All this time working with international organisations inspired me to work overseas, but I knew I wanted to complete further study to better equip myself for the workforce at the same time, so I moved to Sydney to complete my MBA I was determined to exceed in Australia, so to differentiate myself I did more than four unpaid internships whilst having a part-time job and studying Although it was a lot of work, I don’t regret it at all as it really helped me secure a role after finishing my degree After the pandemic, at the end of 2021, my husband and I felt it was the right time to make the move up north to Brisbane With no job lined up, I took a position in a smaller business, but it was a bit of a learning curve for me That experience highlighted that I thrive in large organisations It was around this time that Talentpath got in touch to tell me about the Marketing Manager & Promotions Specialist role at Norwex, an international product-led organisation that values sustainability It’s been a seamless experience joining the team and I’m really loving it
ManagerAssistant ManagerDevelopmentBusiness ManagerBrandAssistant ManagerMarketingTrade Specialist&MarketingPromotions
I like to believe that I’m someone who has benefited from meeting wonderful people who have supported me throughout my career That, and being able to speak fluent Japanese helped me land an amazing opportunity with Tourism QLD early in my career and that role opened a world of opportunities for me I was able to travel often, work in Japan and later London, meeting inspirational leaders who generously shared their insight along the way! I eventually made my way back to Brisbane where I used my tourism and travel experience to join a national travel group
After marrying and having kids, I decided to start my own consultancy business which I enjoyed doing for several years During this time, I consulted with small business, government, not for profits and large corporate companies To this day I draw on the various experiences I learned from this time I missed the corporate world though so when it was time to return, I was very fortunate to meet with a Talentpath recruiter who was supportive in finding an organisation and role that was the right fit for me Most recently I’ve enjoyed more than five years at Allianz Partners, originally joining as a National Strategy Manager for Travel and Automotive to now being Head of Product Management, Innovation and Communications for five lines of business My career has been rewarding as have been the many career breaks, I have enjoyed Whether it be to travel, focus on family, health or to reflect – it's important to recognise when you need to put the handbrake on and take time for yourself
My experience in destination and product marketing led to a new role where I was given the autonomy to create a team that delivered customer centric product offerings to the brand marketing teams
Think of a leader you respect or admire, what do you believe their values might be? I admire Jacinda Ardern and her values in putting people first in everything she does I think the ability to approach situations with both empathy and facts is admirable and having the ability to engage with such a diverse audience whilst remaining authentic in her communication is something very inspiring to me I’m conscious of leading with intent as often we jump to problem solving too quickly, and Jacinda’s approach in thinking longterm empowerment vs short-term is something I try to emulate
Can you tell me about your journey to your current role?
What do you enjoy most about your day-to-day role? Throughout my career, it has always come down to the people I work with that make my day enjoyable I lead a team; I have peers and I work with people all over the world I find real joy in bringing people together who otherwise wouldn't have crossed paths before It’s empowering to have a great network of interesting, collaborative colleagues The craft of Marketing and Communications has evolved so much since I began my career, and I love that I get to learn something new every single day
If you could travel back to the beginning of your career, what advice would you give yourself? It’s important to challenge ideas, ask questions and say yes to opportunities, especially as a woman! But when you’re young, there really is no need to rush At the start of your career we all have that drive to get to the finish line quickly, but in reality it’s the journey that’s more important than the end goal The best managers are ones that have done their time learning from many types of leaders, show true empathy, are authentic and empower their teams to grow
Trudi Hollis Head of Product Management, Innovation and Communication at Allianz Partners Marketing and Events
ManagerGeneral Marketing Marketing Consultant and Director ManagerNational – Strategy General Manager – Marketing Communicationsand Head of CommunicationInnovationManagement,Productand 41
What unique benefits or initiatives in a workplace do you value? I think it's changed throughout my working career When I was younger, the culture and the people I worked with were really critical Now I'm a parent with high-school aged children, so what I value has evolved I personally like the shift to a flexible working environment; I value it as a parent, but even for a young person, flexible working means better work-life balance
Career Path
A new addition to the Talentpath division offering, we are proud to introduce Projects & Change to this year’s Talent Guide Projects & Change talent are your strategic innovators and people-driven individuals that will lead your team through periods of growth and change with ease� Hand them a challenging project and they’ll find a way to solve it whilst revolutionising your organisational practices at the same time� Alongside a diverse team, strong organisational values and transparent and consistent communication, flexible working and WFH models are a must to keep your Projects & Change people engaged and happy� of Projects & Change talent know what their organisation's values are
&ProjectsChange85%
Talent Guide 2022/23 | Projects & Change42
64% of Projects & Change talent say flexible hours would enable them to perform at their best, with this coming out on top for all generations Top 3 factors P&C talent believe have the most impact on a healthy company culture 67% of Projects & Change talent have negotiated with a prospective employer during an offer process, with males only 4% more likely to do so than females 1 Ongoing learning & development 2� Regular communication and visibility from executives 3 Health & wellbeing initiatives 42% of P&C talent said they think regular communication and visibility from executives and management has a strong impact on fostering a healthy company culture although only 18% say they see this in their current organisation How do Projects & Change talent like to be rewarded for their work? Salary raise Bonus or financial reward Verbal one on one recognition 64% 48% 42% MORE THAN MONEY:MOST COMMON TOP 3 ATTRACTIONS TO A NEW ORGANISATION: Number 1 reasons Projects & Change talent left their last role: Flexible hours Employee benefits Flexible locations Culture Additional annual leaveStability 1 1 2 2 33 MALES Salary FEMALES Feeling unfulfilled 43
Salary Guide SALARY BRISBANE SYDNEY MELBOURNE Change Manager $160 - 180k $160 - 180k $160 - 180k Project Manager $130 - 250k $130 - 250k $130 - 250k Program Director $210k+ $220k+ $220k+ Change Analyst $120 - 140k $120 - 140k $120 - 140k Business Analyst $120 - 145k $120 - 145k $120 - 145k Data Analyst $90 - 120k $90 - 120k $90 - 120k Reporting Analyst $90 - 110k $90 - 140k $90 - 140k Top 3 MALES ClearCultureSalarypotential for progression FEMALES Flexible working JobSalarysecurity Projects & Change talent’s most common top three attractions to a new role Talent Guide 2022/23 | Projects & Change44
Abhinav Jain Data Reporting Analyst at Blue Care CareerEngineerMechatronicsPath Planning Data Analytics Consultant Data Scientist EngineerData AnalystReportingDataData Engineer 45
I’ve always had a strong interest in data science and took as many opportunities as I could to immerse myself in the industry before completing my degree A few internships and previous experiences as a Mechtronics Engineer helped me land a graduate role as a Data Scientist, where I spent a year really honing in on my skills
So many things I love being able to apply my technical knowledge in practical, tangible ways Every day I’m presented with new challenges and get to work on big projects that have real life impact – it's been amazing
At the same time, Talentpath had contacted me wondering if I was looking to switch things up I had just started my dream job as a Data Scientist, so I wasn’t really looking for a change, but I was still open to chat to see what opportunities could be around the corner
I feel that there is a perfect balance between work and personal time at Blue Care We’ve all got personal lives with family and friend commitments, and they understand that I’m also lucky to have great managers that prioritise social gatherings and team-building events that allow us all to switch off and get to hang out as friends rather than colleagues, which is nice
Things like a hybrid work model and L&D opportunities are just some of the things I value in my current role Working for a Not-For-Profit, I receive financial benefits and incentives that I wouldn’t otherwise get, which is always a plus If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be? My advice to immigrants who might feel that it’s too hard to get their dream job is to not listen to the negativity! Believe in yourself Sharpen your skills beyond what you learn at university Take all opportunities that come your way Take the time to really polish up your CV and tailor your applications to each employer There is always something more to learn and improve on – never stop being curious to learn
Being able to solve challenges and achieve my goals at work is when I’m at my happiest Just having the privilege to be excited to wake up and go to work is more than enough for me - and I have that right now, I’m loving my job!
What do you enjoy most about your day-to-day role?
Looking into the future, what workplace changes can you see happening in your industry?
What does a fulfilling professional life look like to you?
Can you tell me about your journey to your current role?
After an initial chat about the role and the organisation, I was intrigued I did my own research into the company and started to really connect with the opportunity Blue Care were able to match my salary to my previous role, so I took the leap and haven’t looked back It’s really rewarding to be part of a large organisation where I can make a real difference
What unique benefits or initiatives in a workplace do you value?
Blue Care has a lot of big projects in the works, it’s an exciting time to be a Data Scientist! In terms of data science, the available tools are always progressing and innovating That is why it’s so important to always sharpen your skills and be curious to learn How can your manager support your balance between work and life?
Where I can turn off my phone and focus on what is important to me outside of work I work hard at my job, and I know that I make a difference, but a key thing for me is having that ability to ‘switch-off’ when I need to
In my one on ones, it’s my time In this time, I talk about areas I want to focus on, like specific courses or functions I want to grow in and seek a connection to them I do the same thing with my team, even if this means I get no benefit out of it I’ve sought opportunities for individuals in my team that are completely unrelated to their current role, not because I am purposely trying to lose them, but because I want to genuinely see them grow and find their purpose in life Leadership really comes down to creating a connection with your team, helping them with their self-confidence, and seeing them achieve their goals no matter what that looks like
A lot of hard work! But if we go right back to the beginning, my journey started where I was born in South Africa I began my career in the automotive industry, looking after several car dealerships before giving into my entrepreneurial desires to start my own business Everything was going well, but the crime rate started to increase, and I didn’t feel as safe living in South Africa anymore I made the decision to fly to Auckland and was stuck there for about a decade (for all the right reasons!)
Listen more than you speak When you do speak, ask more specific questions Talk to somebody who is consistent and well versed in their craft and seek out a mentor It takes courage to seek coaching, but it is well worth it Don’t be afraid of asking many different people! Some people will say yes, but most will say no You just need to find the right people to be your soundboard and help guide you on your journey
What does a fulfilling professional life look like to you?
Looking into the future, what workplace changes can you see happening in your industry?
Riaan Coetzee
Talent Guide 2022/23 | Projects & Change46
Contact Centre Manager Change & Experience at UnitingCare Queensland
Director ManagerSales AnalystPerformanceBusiness SupportManagerOperations DesignServiceOperations Manager&WorkforceCompliance SupportOperationsLead Contact ExperienceChangeManagerCentre& Career Path
Can you tell me about your journey that led you to becoming a Change & Experience Manager?
What do you enjoy most about your day-to-day role?
Change is evermore integral in shaping the way we impact our people and communities Being able to influence more investment in change is important to me and my organisation’s future I’m always challenging how we think about flexibility, continuous improvement, efficiency and how I can best represent the wider community of my workplace How can your workplace support your growth and development?
In my current role I feel there is a strong connection between output and the customer Knowing that my team can make a tangible difference in the world and impact vulnerable communities is very humbling and rewarding
What unique benefits or initiatives in a workplace do you value? I value consistency and transparency and I find if I get that, I function better in my role In terms of aspects that keep me motivated, it’s about flexibility
I had to get up to speed very quickly with the New Zealand way of doing things I took a role as a Contact Centre Agent for a national vehicle glass company, but after two days of training, I was approached by the Centre Manager who saw potential in me to take on a Sales Manager role I took the role and ended up successfully running that centre, managing 29 people I then went on to work in several national organisations across the areas of operations, business analysis and workforce compliance before making my way to Australia to join UnitingCare as a Contact Centre ManagerChange & Experience Change & Experience is about change, but also about managing customer experience, improving employee experiences and having impact on the business in a holistic, sustainable way I have been very blessed with my career, but my key driver has been my hard-working father, instilling a glass-half-full attitude in me
If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be?
We have harnessed technology to enable that ability to work at times that work for us I am a firm believer in output over time spent
What unique benefits or initiatives in a workplace do you value?
What do you enjoy most about Change?
I studied Communications at university thinking I was going to be a journalist! During my final year I was selected to take part in the intern program at the ABC which almost guaranteed me a position in the graduate cadet program the following year But towards the end of that year the program was axed due to a change in government Although I was devastated at the time, not going down the journalism path was pivotal in my growth and career journey I took it upon myself to book a flight to Sydney and found myself working in a communications role for the Federal Government I started to realise there were more similarities than differences between journalism and communications and continued to pursue a career in communications One day I was chatting to a friend in Western Australia who was trying to convince me to move over She worked in the resources field and couldn’t stop talking about how much she loved it Her convincing worked, and shortly after I made the move Moving was one of the best decisions I made – not only did I get to have a vast career in the resources field, I also met my wonderful husband and later started our family I moved into resources and construction where I performed a number of communication roles for the next 10 years I found that I was doing lots of work on projects specifically around major changes or acquisitions and thought ‘this could be a career path for me’ I truly find joy in helping people – it feels like change is the best bit of all my different experiences rolled into one! I continued to expand my career in change through various permanent and contracting roles before coming full circle and returning to the resources industry as an Organisational Change Manager in a contract role I’ve always been open to moving industries throughout my life, and I think without those experiences I wouldn’t have the richness in my career
How do you believe people should be rewarded and recognised at work?
Great question! So many leaders find it so hard to recognise their team members for the work that they contribute Not being recognised is such a detractor for engagement Just a simple recognition at the beginning of the meeting can be just as impactful as a pay rise
Samantha Dixon
Back yourself! Have some confidence in your ability and your own capability As a young woman it was easy to lose confidence in my skills If I could give myself an injection of confidence back then, it would’ve probably given me more opportunities to excel
LeadCommunicationand
47
Organisational Change Manager, Contractor Career Path Change ManagerChange Change LeadCommunicationand ManagerChange ManagerChange ManagerChangeOrganisational
Definitely helping people My favourite thing to do is help people both at work and in my personal life: In my spare time I'm an end-of-life doula I love being able to provide that sense of certainty and assurance to people who really do need it both professionally and personally
I think for me a focus on diversity and inclusion is important I feel very passionate about it and always seek out organisations that invest in both those areas In terms of working conditions, I would never work anywhere that doesn’t offer flexible work arrangements If you could travel back to the beginning of your career and give yourself one piece of advice, what would it be?
Can you tell me about your journey to becoming a Change Manager?
What does a fulfilling professional life look like to you? As long as I feel like I am helping people, I feel fulfilled If I were to look for a role now, I would choose a great connection with my team and feeling like I’m truly adding value over money any day
For the first time in Talent Guide history, we are excited to welcome Technology to the division line-up� There is more to your Technology talent than meets the eye and if you can tap into their creative minds, quick-thinking practicality and incredible ability to learn new digital languages on the regular you’re guaranteed to see your organisation excel� Despite stereotypes, Technology people are some of the most genuine, open, collaborative and creative people you’ll ever meet� Keep them engaged with innovative ideas, flexible working conditions, ample professional development opportunities and financial incentives to reward them for all their hard work�
Guide 2022/23 | Technology48
48% of Technology talent say that 6+ years is the ideal time to have valuable tenure in a role, making them the most loyal Technology Talent
Females are over three times more likely to leave a role due to the lack of flexibility MORE THAN MONEY: TOP CONTRIBUTING FACTORS FOR TECHNOLOGY TALENT LEAVING THEIR LAST ROLE Flexible locations Salary Feeling unfulfilled COVID-19 related redundancyFlexibleTechnologyandProfessionalhoursdevelopmenttrainingprograms 1 1 2 3 234 75% of Technology talent expect to change jobs in the next year with 43% currently job hunting 65% of Technology talent have directly negotiated with a prospective employer during a salary offer process MALES 65% FEMALES 67% MALES BrandStabilityCulturereputation FEMALES Innovation/SeniorCultureleadershipexecutiveteam What working schedule would enable Technology talent to perform at their best? The number one attraction to a new organisation for Technology talent: Flexible hours Flexible locations Working in the office 52% 26% 10% 49
Salary Guide SALES BRISBANE SYDNEY MELBOURNE VP of Sales $260 - 400k+ $260 - 400k+ $260 - 400k+ Head of Sales $150 - 250k $150 - 250k $150 - 250k Sales Director $175 - 280k $175 - 280k $175 - 280k Account Director / Manager / Executive $140 - 210k $155 - 220k+ $150 - 215k+ Business Development Manager / Executive $140 - 210k $155 - 220k+ $150 - 215k+ Alliance, Channel & Partner Director / Manager $140 - 210k $155 - 220k+ $150 - 215k+ BDR / SDR / Inside Sales $70 - 95k $85 - 105k+ $80 - 100k+ Customer Success Manager $90 - 120k $100 - 135k+ $95 - 130k+ TECHNICAL CIO - Chief Information Officer $160 - 270k+ $160 - 300k+ $160 - 300k+ CTO - Chief Technology Officer $160 - 300k $160 - 300k+ $160 - 300k+ Director of Technology $135 - 200k $135 - 200k+ $135 - 200k IT Director $135 - 200k $135 - 200k+ $135 - 200k Consultant $95 - 140k $110 - 155k $105 - 150k Solutions Architect $120 - 180k $130 - 190k $125 - 185k System / Sales Engineer $85 - 150k $95 - 160k $90 - 155k Software Engineer $80 - 150k $90 - 160k $85 - 155k Technical Account Manager $90 - 210k $100 - 210k+ $95 - 210k+ Developer $100 - 160k $110 - 170k $105 - 165k Reward 1 Bonus or financial reward 2 Salary raise 3 Promotion How do Technology talent like to be rewarded for their work? Talent Guide 2022/23 | Technology50
Some people prefer working from home to look after children or for their mental health, and others enjoy working best in an office environment five days a week As the CEO, implementing a flexible work policy was a bit daunting at first, but we’ve seen an increase in employee happiness and productivity, so it has definitely been worth it
Can you give me a brief overview of your journey to becoming CEO & Head of Product at Conpago?
The tech start-up world is continuously changing and improving It’s a very exciting industry to be involved in At Conpago, we’ve built a great environment and company culture that is open and flexible That’s what I love about start-ups – the culture is very fluid and is fueled by our team Another exciting part of a start-up is being able to act on opportunities fast There is no red tape when it comes to getting things approved or through management, so you can achieve some amazing things really quickly
Conpago started off as part of a research project at QUT on how to combat isolation in older Australians We began with a hardware device to help isolated elderly people feel connected to real people and supported when they need it Conpago has gone through a journey to find out what the market wants and after user testing, we realised hardware wasn’t the route for us, so we changed to a software solution instead In the start-up world you must be agile, and whilst we’re shifting our focus slightly our mission remains the same Conpago has moved into the care sector and now we’re purely a B2B business across aged care and retirement organisations, with plans to extend into NDIS A tech start-up isn’t for the faint hearted, and one of the biggest challenges for us is introducing a technology product that is easy enough for elderly people to pick up and use I was elected to become CEO & Head of Product by the Executive Board two years ago, and prior to that I was a Product Manager It’s a tough gig being a CEO, but very rewarding too I come from a project management background which has proven to be a great skillset to have under my belt Regardless of the industry you’re in, the ability to project manage always prevails I’ve always loved the technology space but haven’t had any previous tech experience, so I took it upon myself to soak up as much as possible on the job Every day presents a new learning opportunity, in the start-up world you never stop learning!
Project Manager Social Impact Project Manager Investor Advisor and Investor Software Manager Investor CEO & Head of Product Career Path
Diversity and inclusion are not just about race and background (although we are fully inclusive here at Conpago), it’s about respecting and supporting everyone's responsibilities and life situations the best you can
What do you enjoy most about working in the technology start-up space?
Ali Galadari CEO & Head of Product at Conpago 51
The best advice I’ve received for the tech start-up space is to work on agile systems and pick a tech stack carefully if you want to scale with the team and resources you have In addition to this, mentors have told me time and time again to ‘hire smart’ It’s something I’ve only recently started to understand being CEO Wherever you are on your journey, it’s important to know that the people you hire are invested in the business In saying this, take advice from elders and mentors with a grain of salt! In the end you are the only one in control of the decisions you make
As the founder I'm pouring every single bit of myself into this company, but I understand that my employees' motivations won’t be the same, and that is more than fine What is important to me is knowing that each employee has a sense of ownership in their role, because in the end a CEO is only as good as their team We’re going on this journey together
What does supporting diversity and inclusion look like to you in the workplace?
What is your best advice for someone wanting to start a career in technology and the start-up space?
It’s different for everyone As cliché as it is, I read a Simon Sinek’s book about finding your ‘why’ Looking inwards, I found that being able to help and see others succeed is my ‘why’ What I get excited about in my role is creating a work environment that sets my team up for success
We spent a lot of time workshopping this at Skedulo recently It seems obvious but we started by asking our team how they liked to be recognised What was interesting was yes, some people liked to be recognised publicly and others didn’t, but we found out that our team wanted peer-to-peer recognition more than anything else Our solution was to create a framework within our team messaging app to give recognition to their peers every week We’re seeing a lot more acknowledgement and recognition, which also means more conversations about all the great things people are doing Before, it was up to a manager to start the momentum, but now it’s the group pushing it forward which is more important to our team anyway
What is your best advice for someone wanting to start a career in technology? Take this with a grain of salt, but in 2022 I don’t think you need a university degree to succeed in tech Skedulo doesn’t place a huge emphasis on a degree, especially as the content hasn’t really changed much from when I was studying more than 15 years ago Bootcamps and short courses are probably going to benefit you more than a 4 year degree, purely because you get more of a feel for what working in tech is like If you’re fresh out of high school, I recommend giving a short course a go before jumping straight into university Also, there are so many online learning courses these days! I taught myself how to build Flutter mobile apps through an online course Upskilling and self-learning in your own time shows you have passion, which is important in tech How do you believe people should be rewarded and recognised in your workplace?
Guide 2022/23 | Technology52
Can you give me a brief overview of your journey to where you are today?
Vice President of Engineering at Skedulo Career Path Senior EngineerSoftware Engineering Manager Director Engineeringof Senior Director of Engineering Vice President of Engineering Talent
I never had grand plans to become a Vice President of Engineering, I just liked coding a lot! The beginning of my journey actually began in a kitchen I started a chef apprenticeship straight out of high school but about halfway through I had a realisation that I didn’t want to pursue it long-term Alongside guidance from a mentor, I started to ask myself what I loved doing as a kid and believe it or not, one of my hobbies was writing basic computer games! I really enjoyed doing something creative and loved being able to create things that people can use Yes, you created delicious food as a Chef, but after the food is eaten it’s gone Technology allows you to create something with long-lasting impact I entered university as a mature-age student studying a bachelor of IT At the time, studying opened a world of possibilities By chance, we had a company host a seminar on an undergraduate program where you were paired with an IT business for work experience whilst completing your degree I applied, got an offer, and accepted a graduate role in Government, relocating to Canberra shortly after The weather in Brisbane is hard to beat, and after spending a bit of time in Government I built up a network of connections that eventually helped me find a role in Brisbane I continued to grow my career, moving from very hands on positions to senior positions and then eventually into leadership People in technology commonly move into management after working their way up, but like any leadership role you need a high level of people skills to excel Whether someone in my team chose to go down a leadership path or wanted to further their technical skills – I'm very supportive and passionate about creating a clear pathway for those in tech At Skedulo we work with external academies and learning houses to provide a foot in the door for not only young people starting out in their careers, but mature students like myself who have decided to make a career switch I started at Skedulo when we were a small team of six, and I’ve grown with the company organically The challenges that come with a growing company push me through my career, and I love that
What do you enjoy most about working in the tech space?
Russell Adcock
Bengt: I’d say the same about Matt, we’re a great team together, and collaboration is very important when you’re a developer so being able to find people that you gel with is really important I’ll also say that you wouldn’t be good a developer if you didn't have soft skills! Being able to communicate effectively and understanding briefs make your life as a developer ten times easier
Matt: I’ve learned a hell of a lot from so many clever people in the tech space It's a very challenging job for me, so when you meet someone that is really good, you want to learn and absorb as much knowledge as possible It’s not often that I’m nice to Bengt (laughs), but I consider him to be one of those people I like to bounce ideas off him and it's easy to collaborate with him Although programmers aren’t known for their communication skills, tech people are actually quite modest and normal people
Matthew Cooke & Bengt Hedberg Developers at Minor DKL
Matthew Cooke Career Path
Matt: For me it’s the challenge Coding is one of those skills where if you stop doing it, you forget it It means I’m always pushing myself to become better each and every day Even though I’ve been in this industry for 20 or so years, it’s never boring and I’m always learning
C# NET DeveloperDeveloper
Java Analyst
Bengt Hedberg
Matt: Back in England I completed high school and headed straight into the family engineering business Living close to London and being interested in finance, I had a vision of being a Stockbroker, so I got my foot in the door running errands before working my way up to an Admin role Before I could progress any further, I was made redundant due to the stock market crash in the late 80s At a crossroads, I went back to college to study computers I studied whilst working for the family business for a while, but it wasn’t until I was 27 that I took tech seriously 20 years later and I haven’t looked back since What skills do you think are important to have in tech?
Bengt: My journey started before the web existed! After completing a university degree in technology fresh out of school in Sweden, I worked in various tech roles within the travel industry I made the move to Australia in the late 90s at a time when tech was booming I was fortunate to work in a diverse range of industries, meeting Matt along the way We’ve now worked together at a few organisations (including my current role), so you could say we get along!
What does a fulfilling professional life look like to you?
What do you love most about working in tech?
Matt: The freedom to practice and learn new things Obviously you have responsibilities to your role, but what I love about working at Minor DKL is that they provide us we freedom to try new things A fulfilling professional life is not necessarily about money, it’s the learning opportunities and working in an environment where you’re encouraged to better yourself and be challenged
Programmer
Bengt: Personally, it’s seeing something I’ve created come to fruition I get a thrill seeing things I’ve made come to life and used by a business or end users I also enjoy constantly learning If you don’t like learning, you probably shouldn’t be in tech
Programmer Analyst
Bengt: I agree As a Developer, being in the zone is really important to be productive, but realistically you don’t feel this way 9-5 every day Having trust and autonomy to be able to work to your best schedule will produce the best outcomes Micromanaging never works, especially in the case of Developers!
C++ Analyst
SeniorSoftwareSeniorDeveloperSoftwareEngineer
Can you give me a brief overview of your career journey so far?
Career Path
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PrincipalProgrammerGamingAnalyst Programmer Senior Analyst C++
Senior Analyst
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