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31 Braemar Road, Rothesay Bay Ray White Damerell Group Limited Licensed (REAA 2008)

Dear ThankStuart,youfor the opportunity to meet with you and discuss the sale of your property. As agreed I have enclosed a current market assessment for your property. I understand your property is a significant asset and my chief objective is to maximise the return on your most valued investment. With over 20 years experience and a team of over 55 salespeople across our Ponsonby, Grey Lynn, Mt Albert, Birkenhead & Takapuna offices, Ray White Damerell Group has unrivaled expertise. As a top selling agency we meet more genuine buyers than anyone else - generating more competition for your property. If you have any other questions or would like clarity on any issue, please don’t hesitate to contact me. Yours sincerely, 3129 Braemar Road AUG 2022 Stuart Goodwin Gaze 31 Braemar Road Rothesay Bay Paul Foster Licensee Salesperson 021 956 773 (09) 488 paul.foster@raywhite.com9191

Your Neighbourhood NORTH SHORE The North Shore is part of the urban area of Auckland, New Zealand, located to the north of the Waitemata Harbour.

• 31 Braemar Rd is a very well located north facing site offering up very good development/building options within the Mixed Housing Suburban zone • The existing dwelling is in a run down state leaving options for a substantial renovation or removal of the house • The services are located at the street end of the property which is located on the downhill side and therefore not requiring pumping • The property is located a short stroll to Rothesay Bay shops and beach • In zone for following schools; Browns Bay, Murray Bay, Northcross Intermediate, Rangitoto College RV: $1,750,000 (2021) LAND SIZE: 809M2 (MORE OR LESS) | FLOOR AREA: 140M2 LEGAL(APPROX)DESCRIPTION:LOT 41 DP 36548 IDENTIFIER: NA951/218 31 Braemar Road, Rothesay Bay

23 SANDOWN ROAD, ROTHESAY BAY, AUCKLAND Sold Mar/2022 for $1,880,000 Land: 1012m2 (more or less) | Floor: 40m2 (approx) RV: $1,750,000 (2021) Property Description • 1,012m2 (more or less) of regularshaped land, zoned Mixed Housing Suburban • Elevated above the road, in a prime Rothesay Bay position • Approx 300m flat walk to Rothesay Bay Beach • Zoned for Browns Bay Primary (300m away), Murrays Bay Intermediate, and Rangitoto College 94 KNIGHTS ROAD, ROTHESAY BAY, AUCKLAND Sold Mar/2022 for $1,780,000 Land: 974m2 (more or less) | Floor: 240m2 (approx) RV: $1,800,000 (2021) Property Description • Panoramic seaviews • Multi level 4 bedroom home in reasonable condition • 974m2 freehold on Mixed Housing Suburban Relevant Sales

55 GLENCOE ROAD, BROWNS BAY, AUCKLAND Sold Jun/2022 for $1,650,000 Land: 809m2 (more or less) | Floor: 160m2 (approx) RV: $1,150,000 (2021) Property Description • 809m2 east facing site in the Terrace Housing and Apartment Building Zone • Easy access to the public Stormwater and Wastewater manholes • Rare development site directly adjacent to Freyberg Park and Sherwood Reserve • A 1970s brick home in near originalcondition. Unit 1- Two bedrooms, one bathroom and one living area. Unit 2- Two bedrooms, one bathroom and one living area 52 LYONS AVENUE,MURRAYS BAY, AUCKLAND Sold Mar/2022 for $1,650,000 Land: 799m2 (more or less) | Floor: 190m2 (approx) RV: $1,810,000 (2021) Property Description • 799m2 cornersite on Mixed Housing Suburban • 4 bed 2 bath house in reasonable condition • Wide sea views and good sun 90 SUNRISE AVENUE,MAIRANGI BAY, AUCKLAND Sold May/2022 for $1,700,000 Land: 809m2 (more or less) | Floor: 150m2 (approx) RV: $1,625,000 (2021) Property Description • Fully renovated and landscaped • Freehold 809m2 on Mixed Housing Suburban • Master bedroom with ensuite & views • Great sea view

WHATS HAPPENING IN YOUR LOCAL MARKET? North Shore The North Shore is part of the urban area of Auckland, New Zealand, located to the north of the Waitemata Harbour.

Please note: statistics are updated on approximately the 15th of the month following applicable date range *Apartments, units & houses are included in the collation of these statistics.

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For the purpose of providing an estimate in the commission as is required by the REAA (2008) I have adopted a point of:$1,775,000 With a base fee of $550 and a commission rate of 4% on the first $400,000 and 2.5% thereafter, the estimated amount of commission chargeable is:$50,925 + GST We have reviewed the Record of Title and legal interest and in our opinion there are no encumbrances that will have an impact on value. However we have not reviewed the Land Information Memorandum (LIM). Therefore, our appraisal price range is subject to any compliance and other local authority issues that may be identified therein.

Based upon recent sales and taking into consideration the current market conditions, I appraise the value of the subject property, with the potential to be more in a competitive buying situation, within the range:$1,700,000 - $1,850,000

This appraisal is supplied to assist the recipient in determining the market value of the property and his/her/their decision as to whether to list and market his/ her/their property under current conditions, and to comply with the requirements of the Real Estate Agents Act 2008. Any third party who uses it for any other purpose does so at their own risk and our responsibility is limited to the clients to whom it is addressed. We disclaim all responsibility and accept no liability to any other party. It is based upon recent market sales and does not purport to be a registered valuation nor a report on structural soundness. Nor does it take into account any local authority or town planning compliance issues. Due to the property being in a region in which personal movement is not permitted under Alert Level 4, we have not physically viewed the property or in some cases not seen any photographs of the property and our appraisal assumes that such reports would not disclose matters of a prejudicial nature. The above appraisal is based upon current market conditions and subject to change at any time. Ray White Damerell Group recommends you to seek legal advice; you may also need to seek technical or other advice and information.

Window

HomePass,

DISCLAIMER

Please Note the $550 Administration Fee Covers the following: & Sign Overlays, Base Listings on TradeMe, RealEstate.co.nz, Homes.co.nz and OneRoof.co.nz, Ordering of Titles & Interests.

SALESPERSON Paul Foster Licensee Salesperson License Number: 10010612 Signature: The Appraisal

Achieving The Premium Price

If you price the property too high and we can miss our potential buyers.

01. AUCTION 02. SALE BY NEGOTIATION 03. SET DATE OF SALE 04. TENDER

We will recommend the method we believe will achieve the highest price, however ultimately, you the vendor, have the power to choose the method which you feel most suits you. When selling a property, we have two primary methods of sale choices – Private Treaty or Auction.

When more people want to buy the same property – they compete for it. This pushes up the price and ensures you are getting the best possible result. Our job as an agent is to create competition among interested buyers.

Methods of Sale

Some owners increase their advertising price to try avoid underselling however this can hinder enquiries.

Overcoming that gap between the advertised price and the likely buyers’ price, needs the skill of our agents.

Marketing with a price Buyers usually spend more than they intend, therefore we don’t want to lose them before they view the home.

03. SET DATE OF SALE

A date is set by which all offers must be received; similar to a Tender. Some offers may be “unconditional cash” offers, some may be “conditional” on finance–there are many variables. You, the vendor, get to choose which offer suits you the best.

3) Some agencies have a policy not to allow any vendor bidding. This policy does not protect the vendor’s equity if bidding stops well below the reserve. We proudly bid on the vendor’s behalf up to a figure the property will never be sold at, to indicate to buyers a figure they need to commence negotiations.

2) It allows us to control the figure at which the property is ‘passed in’. This sends a clear message to the market place what level to commence negotiations.

01. AUCTION

We also believe it is integral for our owners to be able to bid under the reserve price for a number of reasons:

This method lets people know your house is on the market. We work with potential buyers to persuade them to put in an offer. If the right buyer comes along quickly, it can be a short process but experience tells us that if buyers aren’t given a deadline, like with an Auction, they may lose urgency and, often inter est.

An auction puts purchasers in transparent competition with each other to achieve the best possible price. For this reason, it is our preferred method of sale for the majority of our properties. Our auctions are held in The Sapphire Room at Ponsonby Central and in rooms at our Takapuna office. These rooms allow us the time to negotiate as much as necessary to achieve the best prices. Other larger corporations may auction up to 60 properties at once meaning your property can get ‘lost in the crowd’ and not reach its true value.

02. SALE BY NEGOTIATION

Potential buyers are not told what other offers are being made, so if they really want your property they will offer their best possible price. Just like an Auction, a Set Date of Sale is time limited and is usually run over a 3 week period.

04. TENDER Through tender, we invite confidential offers to be submitted through your salesperson by a set date and closing time. This method may suit your property if it is of high value with the potential for one buyer to be well above others. The benefit of this method is we never put a ‘cap’ on the potential price. Buyers must reach their own conclusion of your property’s value.

1) Allowing a vendor bid creates confidence amongst nervous buyers and helps get the bidding underway.

Daniel has been recognised in the industry by both the Real Estate Institutes of New Zealand and Australia as the Number One Auctioneer in New Zealand three times and the Number One Auctioneer in Australasia twice, among other industry awards. Whilst humbled by these accolades, his ultimate achievement is the successful results he is able to deliver in the local market on a regular basis.

Appreciating the importance that comes with each and every auction he calls, Daniel understands that navigating auction day strategy and negotiations is the key to a successful result for every seller he represents. Having worked on behalf of over 5,000 owners when taking their property to the market, representing $4.5 billion worth of sales, he believes that his value not only comes from a comprehensive understanding of real estate fundamentals, but the psychology involved in making a purchasing decision.

Our Auctioneer

AWARD WINNER 2014 REINZ National Auctioneer Of The Year AWARD WINNER 2013 REIA/REINZ Australasian Auctioneer Of The Year AWARD WINNER 2012 REIA/REINZ Australasian Auctioneer Of The Year AWARD WINNER 2012 REINZ National Auctioneer Of The Year DANIEL COULSON Ray White New Zealand Auctioneer

Daniel Coulson has been calling auctions across Auckland and throughout New Zealand for over a decade and is widely recognised as one of the leading auctioneers in both Australia and New Zealand. Having been at the forefront of the competitive residential real estate market throughout multiple market cycles, he is regularly called upon for market analysis and commentary.

2) It allows us to control the figure at which the property is ‘passed in’. This sends a clear message to the marketplace what level to commence negotiations.

Selling at Auction ABSENCE OF PRICE REDUCES THE RISK OF YOUR HOME BEING REJECTED ON PRICE Average Days on Market Auctions Private TreatySet Date of Sale 26 5238

1) Allowing a vendor bid creates confidence amongst nervous buyers and helps get the bidding underway.

Statistics taken from Ray White Damerell Group Limited sales in May 2022.

Our auctions are held in The Sapphire Room at Ponsonby Central and in rooms at our Takapuna office. These rooms allow us the time to negotiate as much as necessary to achieve the best prices. Other larger corporations may auction up to 60 properties at once meaning your property can get ‘lost in the crowd’ and not reach its true value.

We also believe it is integral for our owners to be able to bid under the reserve price for a number of reasons:

An auction puts purchasers in transparent competition with each other to achieve the best possible price. For this reason, it is our preferred method of sale for the majority of our properties.

BE SEEN 126,325MARKETINGFACEBOOK people reached 61,961 video views 156,119 listing impressions 510,000 digital remarketing audience Real Time Online Vendor Reporting As the saying goes ‘knowledge is power’ and to help our vendors keep up to date with the latest information to enable them to make informed and powerful decisions, we developed real time vendor reporting. Conveniently accessed through the menu bar on our website, rwtakapuna.co.nz, this report gives you real time access to feedback received from online sources regarding your property, as well as the website hits for your property to date. For access to this important information please ask your salesperson for your log in details. They say seeing is believing *Stats are from March 2022 Saturday Herald Homes OneRoof.co.nz Marketing Statistics Source: Google Analytics Jan 2022, OneRoof Control Panel Jan 2022 1.72 million monthly users 230,000+ app downloads 134% Listings audience has increased by yoy 196,000 people read the Saturday Herald Homes each week

TradeMe Property Trade Me Site Statistics, Last 12 months 5,636 869 162 1,250469 Average time spent on website from email newslettermins2 Showcasing your property to a database of 22,356 qualified buyers specially cultivated by our sales team Email Newsletter Our weekly newsletter is distributed to our database on Thursdays and includes all our new listings, auction results for the past couple of weeks, and blog articles about a range of topics such as new local businesses, changes to real estate laws, market reports and much more. Our database is filled with 22,356 open home attendees, homeowners, investors, and buyers from all around New Zealand and internationally. Figures from twelve months of Ray White Damerell Group listings Average Views Per Listing 15,635 Members viewed at least 10 or more Damerell Group listings in the last 12 months. 183,641 Logged in members viewed a Damerell Group listing in the last 12 months. 4,121 Average views on Trade Me Property vs Competitors at 2,920. 200 Average Watchlist Adds on Trade Me Property vs competitors at 115. TradeMe. RealEstate.co.nz rwtakapuna.co.nz RayWhite.com Homes.co.nz

Client: Silver Package Property: TOTAL (INCL. GST) $4,903.15 OFFICE ONLY Booking Date: Monday ..... /..... /..... | Budget Generated: 8/29/2022 * Please note: This budget is only valid for 3 weeks after generated date. All prices must be double checked or the budget must be re-done if the budget is older than 3 weeks. ADDITIONAL ITEMS Property Slide Show in Takapuna Office Team Caravan AML Customer Due Diligence (incl. GST) $199.00 LIM Report $439.00 Auction Rooms, Slideshow, Auctioneer & Auction Live Stream $1,087.00 Note: Auction Fee is non-refundable once booked. OneRoof Starter Package BOOST $344.00 TradeMe.co.nz; Gold Package; 3 Wk Premium Listing, 1 Wk Super Feature, Feature Listing, 3 Boosts $849.00 Be Seen; Facebook/Instagram/Google Marketing, 14 Day Property Campaign RealEstate.co.nz;$399.00 Silver Package $549.00 PHOTOGRAPHY & SUPPLIERS Road Sign (1600mm x 900mm) includes flagpole $267.35 99 x Property Cards $19.80 PUBLICATIONS Full photo + Drone + Video + Floor plan IncludedIncludedIncludedIncludedIncludedIncluded$750.00DOCUMENTATION & AUCTION Preparation of Property Memorandum for distribution at open homes PRINT MEDIA A3 Window Poster 100 x Just Listed DLE Flyers ONLINE Our office website; raywhite.com; trademe.co.nz; realestate.co.nz; homes.co.nz; oneroof.co.nz Inclusion in a weekly new listings newsletter (19,320 recipients) Listing posted to our Facebook Page Payable on receipt of fully signed Agency Agreement. Interested in finance to help cover the cost of marketing your home? Ask your salesperson today. Please note; Credit card payments will incur an additional fee of 2.5%. Speak to your salesperson if you wish to pay by credit card. Tax Invoice/Receipt when paid only. GST No: 76-952-914. Date ...................................................................... Signed ...................................................................... Please pay by direct debit prior to our committing on your behalf. Direct credit payment to: Damerell Group (Takapuna) Limited 12-3252-0010567-01 | Ref: Your property address Prices are subject to change. If budget has been created more than 30 days prior to submission please re-confirm pricing.

Marketing Calendar Monday Tuesday Wednesday Thursday Friday Saturday Sunday 29 AUG 30 31 1 2 3 4 AppraisalPrepare Sign SubmitAgreementAgency&AML Order LIM & documentsapplicatabeother PhotohraphyBook PropertyPrepare Stage Property (if required) 5 6 7 8 9 10 11 CompletedPhotography approvalVendor/s&DesignedArtworksCampaignSenttofor Property Live on Market & Physical / Virtual Caravan Sign CampaignSocialSchduledPropertyErected;forMedia Just OpenPrepareDistributed;CardsListedforHome OPEN HOME OPEN HOME 12 13 14 15 16 17 18 Open FollowHomeUpCalls Open FollowHomeUpCalls WeeklySalespersonReport Prepare for Open Home OPEN HOME OPEN HOME 19 20 21 22 23 24 25 Open FollowHomeUpCalls WeeklySalespersonReport Prepare for Open Home OPEN HOME OPEN HOME 26 27 28 29 30 1 2 Open FollowHomeUpCalls WeeklySalespersonReport Prepare for Open Home OPEN HOME OPEN HOME 3 4 5 6 7 8 9 Open FollowHomeUpCalls ReserveWeeklySalespersonReport,Set Auction 10am, Takapuna Auction Room Client: Standard Auction Calendar Ray White Damerell Group Ltd (Licensed REAA 2008)

Paul Foster has been a consistently high achiever on his home turf on the North Shore since entering the residential sales sector back in 2006. In fact, he has never dropped out of the top 5% in sales in the area, which is a telling statistic in such a competitive industry as real estate. His down-to-earth and relaxed nature, combined with a strong work ethic, allows him to deliver on his promises and provide a top-quality service for his clients, with a minimum of fuss or stress. And although Paul has won many awards over the years and is often asked by media outlets for his expert opinion, he continues to measure his success by the satisfaction of his clients – and the fact that he has done everything in his power to achieve the very best result for his customers.

Outside of work, Paul is a family man through and through and has a strong connection with the local community, coaching his kids‘ football and water polo teams, and playing ‘The Beautiful Game’ himself for Takapuna Football Club.

His considered approach to real estate sales dovetails perfectly with that of Damerell Group, combining to provide a personal service with the backing of one of Auckland’s top-performing and tech-savvy real estate companies. It’s a winning combination.

CONTACT 021 956 773 (09) 488 paul.foster@raywhite.com9191 rwtakapuna.co.nzfacebook.com/RayWhiteTakapuna

Paul Foster

I’ve had dealings with many real estate agents in my time but I rank Paul in a class of his own, well above the rest in terms of professionalism, ethics, industry, honesty and sincerity. It is without reservation that I recommend Paul Foster if one is considering a sale – or a purchase. Paul gets the results. End of story.

From start to finish working with Paul and his team to sell our house was easy. Leading up the marketing of our house, they advised on how to best present the property and also managed to get 4 buyers through before going live all whilst being in Covid lockdown and with constant daily contact to see if they could be of any other assistance. Due to the clients the team had brought through they house, we were sold within 4 days of going live. I would recommend Paul and the team or anyone else at the agency (not the first time we have used them) if thinking of selling or buying a home – couldn’t be happier!

Alistair Wright

Paul's TESTIMONIALS

Paul was absolutely tremendous! He is a very proactive person and real estate agent. Informing us immediately of any potential buyers interested in the property. His personality, understanding and trustworthiness played a big part in getting the house sold. I would certainly recommend Paul to any friends.

Lynda Hill

I’ve known Paul Foster for over 15 years. In that time Paul has assisted me in the sale of two very different residential properties, each of which presented its own challenges despite a booming Auckland property market. In both cases Paul achieved outstanding results for me, with a minimum of fuss or stress.

David & Nan

We highly recommend Paul Foster if you are selling a house. Paul is extremely professional, knowledgeable, very quick to respond, a skilled negotiator all while being steady and calm. We completely trusted Paul and he achieved a great outcome for us. The overall service with the team with the weekly reports and communication was excellent, miles better than what we have had with previous agencies. I would highly recommend Paul. Paula Brill We had recently been dealing with another agency in buying a house, where we found their communication was severely lacking and misleading. We found dealing with Paul to be very easy and professional. We didn’t need to ask any questions as everything was explained as we went along, and the contractual side and follow up communication has been outstanding. Many thanks to Paul and the team – we will definitely recommend Paul going forward.

Among the qualities that I most admire about Paul is his clear, prompt and open communication style. Perhaps more important, Paul takes the time to really get to know the vendor and the property in question. He takes very seriously any questions or requests and keeps the vendor involved throughout the sale process.

Richard & Cathryn For most of us we only go through the buying/selling house process a handful of times. Paul’s expertise and approach was very helpful and reassuring for us in the recent sale of our house. His guidance supported by the clear communications from the rest of the team was effective and helped us to make informed decisions through the process. Would certainly recommend Paul and the team to others in the future.

Ken & Cindy Lynch Paul has done a great job and is a pleasure to work with. He is easy going, but never loses his focus. A great asset to the team.

Margeurite Brien

10 Meadowood Road UNSWORTH HEIGHTS 30 Stanley Avenue MILFORD 2/221 Rangatira Road BEACH HAVEN 4 Maryann Place GREENHITHE 1/34 Heathcote Road CASTOR BAY 31A Chippendale Crescent BIRKDALE 97B Hinemoa Street BIRKENHEAD 1 Bush View Lane NORTHCOTE POINT 1/21 Breswick Place BIRKDALE Paul's RECENT SALES Please Note: Some of these sales were not made under Ray White Damerell Group Limited Licensed (REAA 2008)

1/51 Seaton Road MURRAYS BAY 1/57 Killarney Street TAKAPUNA 10A Auburn Street TAKAPUNA 154B Balmoral Road MOUNT EDEN 17 Tacitus Place TOTARA VALE 1B Kotare Avenue WESTMERE 2-17 Havenwood Place BIRKENHEAD 2/44 Northboro Road HAURAKI 2/57A Northboro Road BELMONT When choosing your salesperson, it is always essential to know they have a proven track record.

The Best Possible Price UNRIVALLED EXPERIENCE AND UNDERSTANDING OF THE MARKET We have been in business in Auckland for over 20 years and understand what makes this place and the lifestyle so attractive. We sell more properties throughout the City Fringe than anyone else and have a long held reputation for achieving record prices. We were the first agency to break the $1million, $2million and $4million dollar mark. We achieve these results by developing a customised marketing strategy geared to you and your property, to give you the greatest probability of multiple offers on one day. We work to place buyers in competition with each other - not in competition with you, the vendor. Awarded #3 Office for Ray White20-21International Awarded #2 Office for Ray White NZ 20-21 Awarded #4 Office for Growth Ray White NZ 20-21 Top Office for Customer Satisfaction20-21 RAY WHITE DAMERELL GROUP IS ONE OF AUCKLAND’S TOP SELLING AGENCIES, FOCUSED ON EXCEPTIONAL CUSTOMER SERVICE

OLGA KAN Sales Director Joe heads up the Mount Albert sales office - supporting the team as they continue to grow and succeed.

JACKI LANE Company Director With over a decade in the industry Gower has a proven track record as a salesperson, auctioneer, strategist and business owner.

JOE HURN

Meet Our Team

LISA THORSEN Contracts & AdministratorCompliance Sunny organises the workflow in our Contracts Department making sure all our contracts and agreements are dealt with correctly and efficiently.

GOWER BUCHANAN Compliance Manager Robert oversees the workflow in our Compliance Department making sure all our contracts and agreements are up to standard.

SUNNY SUN Chief Financial Officer Louise ensures that her team are keeping all financial aspects of our business run smoothly.

ROBERT GREEN Compliance Manager Lisa oversees the workflow in our Compliance Department making sure all our contracts and agreements are up to standard.

Sales Team Leader Jacki heads up the Takapuna sales office - supporting the team as they continue to grow and succeed.

LOUISE NEWSOME In House Accountant Our in-house accountant ensures that all financial aspects of our business run smoothly.

LEON LI Assistant In AccountantHouse Olga assists Leon with all invoicing and payments.

Ponsonby Office Administrator Jules stays on top of all marketing aspects of our properties, ensuring ads are booked and they look great everywhere.

REBECA CAULTON Technology Manager SJ works with all our salespeople to keep their databases updated and help them to access and efficiently use the best platforms and systems to increase our buying pool.

KERRY VISSER

Digital Marketing Manager Susan manages all our digital media marketing for the company and is here to help advise our salespeople. She works on new initiatives that generate leads for the business and driving traffic to our websites & social media pages.

SJ BUNTING

SUSAN BUXTON Graphic Designer Rebeca manages the Marketing Requests workflow. She works closely with the salespeople to build their unique brand identities and manages all the Company branding, making sure we look our best at all times.

TOMLINSONJERRICA Marketing Manager Kerry works on the planning & implementation of the best platforms, processes & technology in order to help our salespeople and the wider business succeed. She also develops & maintains The Marketing Store, Damerell Group’s unique online document creation platform.

CYNTHIA QIN Takapuna Office Administrator Cynthia generates marketing campaigns, legal documents and procedures to ensure a happy and efficient outcome for the team.

JULES KEERY

Grey Lynn Office Administrator Jill stays on top of all marketing aspects of our properties, ensuring ads are booked and they look great everywhere.

KATH WONG

JILL SMITH Marketing Assistant Kath supports the team with all administrative & technical aspects of the day to day marketing processes and functions.

Chief Marketing Officer Jerrica works alongside Gower Buchanan, to build on the already strong marketing and lead generation capabilities of the team.

These answers allow us to constantly monitor our performance and strive to improve areas that may be falling behind our desired levels and ultimately provide you and all our future clients with the best possible service we can offer.

“Customer satisfaction drives everything we do. Every decision we make must be based upon providing our clients with the best possible service that we can.”

Acting with integrity and providing positive customer experiences is critically important to Ray White Damerell Group. As one of our core values, we take customer satisfaction very seriously. Because of this, we have taken steps that allow us to measure the satisfaction of our clients. We run a survey programme that asks all of our clients, both purchasers and sellers, one simple question; How likely are you to recommend this Ray White agent to family and friends?

~ Gower Buchanan, Ray White Damerell Group Director.

Customer Satisfaction

The Customer Satisfaction Programme gathers customer feedback to measure customer loyalty and advocacy. The feedback responses provide us with a simple, single advocacy measure, the Net Promoter Score (NPS). The NPS method was developed by Bain & Co, a top global management and consulting firm, and is endorsed by Harvard business school.

customers said they will recommend Ray White to their friends and family. out810of customers90,000 in Australasia have been asked for their feedback (and counting!). out810of customers said they would definitely use their Ray White agent to sell their next property. The industry average is -41. In fact, we rate higher than Apple, Netflix, and Uber. Ray White NewscorehaveZealandaof86* *As at June 2022 Ray agentsTakapunaWhitehave a score of 89* *As at March 2022

Our involvement and commitment will not cease upon the signing of the contract but will continue well beyond settlement. Not only the listing salesperson but the whole sales team will be working to get our clients more.

WRITTEN OFFERS

To get an unconditional offer is our number one goal. In order to obtain this we will continue to market our properties during the term of any conditional offer.

We are with our clients every step of the way. We provide informative written weekly reports regularly during the term of agency to keep them up to date with buyer enquiries, inspection numbers and most importantly a summary of genuine buyer interest.

Team Guarantee WORKING WITH OUR CLIENTS

MARKETING We specialise in designing a marketing campaign specific to our clients and their property to make sure we communicate all the benefits to the widest audience possible.

UNCONDITIONAL

Once a written offer has been obtained, we contact all interested parties giving them the chance to make an offer. This multiple offer situation creates incentive for purchasers to go to their limit. If we believe we can get our clients more than the offer in hand we will communicate that and let them be the judge. WE MORE

COMMUNICATION

GET YOU