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Empathize Due to time constraints (one month to do research, synthesis, ideation make and test and deliver), we decided to do the user research in two days. We created a Co-design event within one of the Politecnico dormitories, to involve the final users. We decided to use an informal approach to collect useful insights; we designed meaningful activities to gather information but also appealing to the users. Moreover, we used other user research methods, such as shadowing, interviews, and observations, to collect direct and indirect insights. We collected ideas and problems related to “living the dormitory� theme by all the participants. Furthermore, we did several activities to collect meaningful insights. We used the facilities of the dormitory as touch-points, a starting conversation to understand the user’s perspective.
All the materials obtained were used to synthesize and clusterized the findings to create meaningful insights for the concept development.