We’re honoured to collaborate with our valued customer, Chartwell, alongside the Sysco team.This partnership reflects our shared commitment to excellence, innovation, and customer success.
At Chartwell, we’re about people. You could say we’re in the business of health, happiness and peace of mind—for older adults, their families, and our communities across Canada. For us, Making People’s Lives BETTER is more than a vision: it’s our purpose. We aim to lead each day committed to making a positive difference in someone’s life.
• To provide a happier, healthier, and more fulfilling life experience for seniors
• To provide peace of mind for our residents’ loved ones
• To attract and retain employees who care about making a difference in our residents’ lives
• To provide an investment opportunity that benefits society with reasonable and growing returns to our unitholders
Our core values of RESPECT form the basis of our relationship with all our key stakeholders, including our residents, their family members, and our employees. At Chartwell, we define RESPECT as:
• Respect: We honour and celebrate seniors
• Empathy: We believe compassion is contagious
• Service Excellence: We believe in providing excellence in customer service
• Performance: We believe in delivering and rewarding results
• Education: We believe in lifelong learning
• Commitment: We value commitment to the Chartwell family
• Trust: We believe in keeping our promises and doing the right thing
Sysco proudly delivers Canadian products from coast to coast to coast, employing over 5,000 Canadians and nourishing our communities. Click and shop our made in Canada products. Visit Sysco.ca
Systems & Services Company is born from a coalition of nine foodservice pioneers, identified and rallied together by John F. Baugh
Following a slew of international acquisitions, the Sysco International Food Group is born Sysco celebrates 50 years of success and heritage at the heart of food and service 1970
A decade after its founding, Sysco is the largest foodservice distributor in the United States, and is listed on the New York Stock Exchange
To support the growing diversity of its customers, Sysco launches its first specialty brands, including flagship ethnic brands, Block & Barrel, The House Recipe, and more
As an official indicator of its commitment to corporate responsibility and service, Sysco publishes its first Sustainability Report
Around the world, Sysco colleagues are unified behind our purpose: connecting the world to share food and care for one another. This aspiration drives us to go further, do more and innovate new solutions that ensure everyone has a seat at Sysco’s table.
Delivering success for our customers through industry-leading people, products and solutions.
Together we define the future of foodservice and supply chain.
Rooted in integrity, committed to inclusion, driving forward together, defining excellence and growing responsibly.
Click here or scan the QR code to watch and see how Sysco’s purpose come to life!
Values have the power to guide and inspire Purpose-driven behavior.
In 2020, we took a close look at our Values and updated them to more authentically represent Sysco. As a set of five, our Values define who we are at our best.
We were founded by a group of passionate leaders who worked with integrity to shape an industry. They put their futures in each other’s hands, and with this trust, they were able to spark magic. Today, that same integrity and mutual respect continues to push us to reach new heights.
Belonging means reserving a seat for anyone at every table. When we invite diverse, inclusive, authentic, and honest voices to each conversation, we change the narrative and begin to write a new chapter in our story. The way we see it, diversity is not just good business; it is what’s right.
When we’re all in, we go all out for each other. Working shoulder to shoulder, we ensure our customers have the tools they need to succeed. When we achieve our shared goals, we celebrate not as individuals but as one Sysco.
We founded this industry from our love for food, and we continue to define it. Our history, expertise, reach, and talent allows us to set the standards for everyone to follow. To do so, we must continuously work safely, challenge the status quo, pursue innovation, and always push beyond our bounds and out perform expectations.
We bring food to the table by shaping the future of nourishment. Placing our stakeholders first assures they have the resources for sustainable growth. The good we deliver creates room for enormous opportunity and space to define worldwide food systems for years to come.
For over half a century, we’ve been working tirelessly to deliver exceptional service, so you can deliver exceptional mealtime experiences. Our best-in-class quality, reliability and food safety – paired with our passion for nourishing others - have made us Canada’s largest foodservice distributor.
√ Dedicated healthcare & senior living food experts, providing highly personalized service
√ Canada’s largest, most capable supply chain
√ Best-in-class foodservice resources and technology for Senior Living
√ Broadest product assortment, with the highest food safety standards
Our personal approach to your business combines national reach with local representation, giving you the reliability, and confidence you need to ensure every menu is executed exactly as planned.
Sysco is the global leader in selling, marketing and distributing food products to senior living, acute care, hospitality and retail operation sectors across Canada.
DEDICATED
With 89 dedicated healthcare associates from coast to coast along with 9 Registered Dietitians, we have the resources necessary to help our customers succeed.
Need help? We’re always available. Whether you need to place an order, find a product or ask for additional support, our Customer Connect Team is here.
A partnership with Sysco guarantees access to the industry’s best distribution network, keeping you on trend and stocked with fresh products and fresh ideas.
Sysco’s Nutrition Services offers insight on trends, research and best practices for nutrition in food service. The team of registered dietitians and culinary experts provides a diverse suite of tools and resources to help drive your business.
SYNERGY TECH SUITE MENU MANAGEMENT
• Menu Planning
• Recipe Development
• Costing & Nutrition Analysis
• Product Linking
• Menu Implementation Support
• Menu Guidelines & Standards
• Seasonal, Special Events & Emergency Menus
• Educational Events & Presentations
• Nutrition Publications & Other Resources
• Recipe Database & Product Solutions
• Vendor Partnership for Product Feedback
• Sysco Business Resources Collaboration
Sysco’s product mix includes everything from highend ingredients and specialty healthcare items to supplies and equipment. From every day to exotic – we have it! We market our own Sysco Brands alongside some of the most popular National Brands available.
We supply the fresh, quality, and dietary specific ingredients needed to nourish residents and those you care for.
Sysco Nutrition Services team offers insight on trends, research and best practices for nutrition in food service. Here are some of the resources available to help drive your business:
A 4-week standard and snack menu designed to meet the industry best practices for seniors living. Use the Sysco Menu as your base menu or as a source of inspiration for building your own.
Menus and supporting toolkit designed to assist with emergency preparedness .
Nourishing News is a digital magazine that provides educational content, vendor product features, recipes and other resources available to our healthcare & senior living customers.
Sysco Canada’s exclusive all-in-one-foodservice management software and hardware solution for healthcare and senior living industries.
Seasonally inspired one-day menus, to add variety to your menu cycle and organize a fun and engaging event.
A recipe flipbook designed in partnership with our vendor community and Sysco’s Culinary Consultants to provide delicious & healthcare friendly recipe ideas that will be sure to make an impact on your senior living menu!
This menu guide has been designed as a resource for healthcare and senior living communities to provide guidance on the nutrition information, diets and standards used within Synergy Tech Suite.
A series of resources developed to support healthcare and senior living communities for meal service and delivery during an outbreak situation.
A series of toolkits that provide educational and practical information on topics relevant to senior living.
Join us as we live out Sysco’s purpose of “connecting the world to share food and care for one another”.
At Sysco Canada, we recognize that food is more than just nourishment for the body but plays an essential role in one’s social and mental wellbeing. A positive mealtime experience can have a significant impact on a resident’s overall quality of life.
This e-recipe flipbook has been designed to provide delicious & healthcare friendly recipe inspirations that will be sure to make an impact on your senior living menu.
In addition, we will also be featuring various culturally inspired recipe ideas to meet the needs of the growing diversity across the aging population.
A special “Thank you” to our valued vendor partners as well as Sysco Canada’s own Culinary Consultants in the development of this flipbook.
All featured recipes will be made available in Synergy Tech Suite. Please reach out to your Sysco Sales Representative for more information.
For any additional inquiries, please contact us directly at Nutrition.Services@Corp.Sysco.ca
Warmest regards, Sysco Canada’s Nutrition Services
Discover innovative solutions for recipe development and theme menu creation, new product trends, customer spotlights and nutrition-based educational articles. Pull out the ideas that work for you and our experts can help you get started today.
Scan for the latest new releases!
Our thoughtfully curated content is designed to help you generate additional revenue, manage food and labour costs, and stay competitive in the foodservice industry. Whether you’re just starting out or looking to expand, our toolkits have everything you need to succeed. From expert tips and tricks to practical resources and guidance, our toolkits are the perfect solution to help you thrive in the industry.
Reach out to your account representative for the full toolkit!
Get ready to NOURISH | EMPOWER | THRIVE at our exciting lineup of Sysco Healthcare & Senior Living Shows for 2025/2026. These dynamic regional shows bring together the best in innovation, expertise, and local flavour in one unforgettable experience – complete with engaging educational speakers and a vendor showcase spotlighting the latest trends and labour-saving solutions!
Connecting through the shared love
• Local Industry Expertise
• Local products
• Chefs and Category Experts in every Sysco Site
• Fresh Produce, Seafood & Protein
• Nutritional Experts
• Product Cuttings
• Menu and Recipe Ideations
• Customized Educational Sessions
• Global Flavours
• Chef and RD lead sessions
• Customized to meet your goals
• Customized education
• Product testing, recipe development
• Focusing on quality, cost saving and innovation
Sysco Pay is a self-service portal enabling customers the ability to access and manage invoices, account statements, and payments in one user-friendly interface
Simplified self-service portal for managing Sysco account receivables
Increased payment tracking
Ability to access invoices and account statements
Ability to make payments online
Ability to make payments via mobile/ email using a one-time link through “Quick Pay”
Receive reliable real-time alerts for any changes or delays to your delivery, so you know when to expect us.
View invoices to see what’s coming in today’s shipment and explore your recent order history for accurate record keeping.
See a map of your truck’s location, your estimated delivery window, and an overview of inbound items, all in one place. DOWNLOAD THE APP
Contact your Sysco representative today for your Sysco Delivery username. Sysco Connect support is also available at 1-855-450-3069 or via chat. Sysco Delivery is available on both your computer and phone
Simply install the Sysco Delivery app and track your deliveries, hassle-free.
Over 60 menus & 10K+ recipes preloaded. Including prep steps, nutrient analysis, & many diet extensions.
Provide front & back-of-house automation, in a virtually paperless environment, allowing you to access real-time menu and resident information on interactive interactive screens, menu boards and ordering tablets.
Take orders on tablets and send them to kitchen management screens and printers. Support a range of meal plans & charge accounts for residents and/or staff.
Streamline production with forecasts and menu building to create an efficient operation that reduces waste and maximizes the time of your kitchen staff.
Full suite of tools to analyze nutritional values based on exact procurement specifications and recipe volume.
Reduce risk & deliver exceptional service at bedside, tableside or in a restaurant setting. Take orders on tablets or allow ordering from personal devices in.
Utilize your order guide(s) to update item and production costs. Create shopping lists and purchase orders based on census, forecast and various industry and production requirements.
THE KITCHEN
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Industry leading category expertise and relationships with category leaders to deliver to you the assortment you need.
Leverage our purchasing power and economies of scale to negotiate competitive pricing with suppliers that we can share with our customers.
Digital product pages available on in English and French, detailing nutritional, application and attributes, Digital supplier management to simplify your operations.
Define, Quantify and qualify supplier diversity and emissions programs.
3000+ SKU base listed in every location, Removing procurement complexity and maximizes leverage, availability, and redundancy.
Ability to deliver center led replenishment strategies for 70 + carrier network, 35K + shipments annually carrier sourcing to secure capacity and competitive cost.
The Trade Management team are experts who work with multiple departments to analyze and recommend product assortment solutions to our customers to provide the highest quality options and maximum value.
Available for web and mobile, Sysco Shop provides the flexibility to search for quality products and place orders anytime, anywhere.
Explore thousands of incredible items, including Sysco exclusive products, to keep your menu fresh, flavourful, and on-trend.
Plan now for next week, next month, or even next season by creating unique lists curated to your unique business needs.
Start new orders, edit your cart, make changes to your order, and reorder your past purchases wherever you are.
Online ordering is available 24/7. Shop anytime by visiting shop.sysco.ca.
On the go? With the Sysco Shop mobile app, you can run your business when you want and where you want. Download the app today.
Sysco boasts an extensive array of themed catalogues showcasing a diverse range of culinary delights, catering to the varying needs of our customers. From our Produce catalogue, offering a vibrant assortment of seasonal fruits and vegetables sourced directly from trusted farms, to our ‘Made in Canada’ catalogue showcasing Fresh, Canadian products available. Each catalogue embodies Sysco’s commitment to providing top-notch products that cater to the diverse needs of chefs, restaurateurs, and culinary enthusiasts alike.
Scan for the latest new releases!
The Sysco Brand products compare favorably with other leading foodservice products and are backed by Sysco’s best-in-class quality assurance guarantee.
For the traditionalist or the modern culinary craftsman, Arrezzio offers Italian staples that will enhance and transform any menu with robust flavors inspired by the very best of Italy.
For customers focused on providing consistently sized portions with great taste, Butcher’s Block offersa breadth of quality meats, both fresh and frozen, for the best dining experience, every time.
Casa Solana allows chefs across the culinary spectrum to infuse Mexicaninspired flavors to traditional and contemporary cuisines.
Baker’s Source provides a broad selection of products to help create and serve signature baked goods.
kitchens seeking consistent product performance and uncompromised quality assurance of ground beef.
Operators focused on quality seafood with a respect for the environment trust Portico to deliver seafood sourced with integrity.
House Recipe offers familiar flavors everyone knows and loves in consumer-facing, table-top and portion-controlled packages.
For mindful operators, Sysco Simply satisfies dietary and lifestyle preferences with trusted, innovative, and versatile products.
Block & Barrel offers a delicious array of deli-style selections for both the front and back of house, catering to each customer’s individual tastes— from the simplest of sandwiches to complex signature creations.
For those who value the time-honored tradition of handcrafted coffee and tea, Citavo offers a quality assortment of carefully selected coffee beans and tea leaves sourced from around the world, delivered to your door.
Sysco/FreshPoint® Natural produce is grown, packed, processed and shipped from the source with specifications exceeding U.S. #1 Quality Grade Standards.
For customers who value the role dairy plays in their overall success, Wholesome Farms provides nourishing and consistent dairy ingredients.
Recycle, and Renew—Sysco Earth Plus delivers affordable, planet-friendly, everyday essentials that are good for your business while reducing your environmental footprint.
Jade Mountain offers ingredients and fully prepared items for any operator to add Asian-inspired fusion to their menu.
Pride in Craftmanship. Our reputation was built on quality beef. This has allowed us to expand into other areas— poultry, veal, lamb, pork, and game— while continuing to provide the absolute best in safety, quality and value. Our Mission: to source, age, cut and deliver top-quality meat products to our customers with exceptional service.
Scan to learn more about Sysco Brand Family.
Sysco lives at the heart of food and service. With every product, and every delivery, we demonstrate our passionate commitment to the success of every customer, supplier, community and partner. To support this mission, we routinely evaluate our services and develop solutions to meet our customers’ diverse needs.
Sysco Reliance is there for foodservice operators, offering competitively priced products that meet all regulatory standards — and Sysco standards for quality and food safety. A great value for the price, Reliance products are more consistent than other economy labels and provide a lowercost option for all types of applications.
The Sysco Classic brand family includes an extensive selection, from pantry staples and fresh and frozen foods to prepared products and hundreds of other options. Sysco Classic brings the quality businesses crave and the range of choices customers demand under one brand, and delivers them both to you!
Truly superior, the Sysco Supreme brand encompasses elite products, differentiated by the high quality of their ingredients, packaging and applications, and the uniqueness of their formulations. These products are guaranteed to enhance any menu or dish with their unmatched flavor and quality.
With Sysco, quality is assured. Our QA team consists of approximately 196 full-time corporate associates and 35 contracted inspectors dedicated to quality assurance. Through ongoing plant audits, inspections, and product evaluations, the QA team fulfills Sysco’s vision of being our customers’ most valued and trusted business partner by delivering products that meet the most stringent safety, reliability and quality standards. Our quality assurance program has a global presence, with products sourced from 40 countries worldwide.
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Sustainability is integrated in our Purpose and Recipe for Growth strategy to ensure we are growing responsibly into the future.
We are taking meaningful actions to Care for People, Source Products Responsibly and Protect the Planet.
• Philanthropy & Community Giving
• Diversity, Equity & Inclusion
• Indigenous
• Give $22 million of good in our local communities
• Ensure women representation is balanced in all management roles
• Ensure ethnic diversity representation in all management roles is at a minimum of 20%
• Achieve Progressive Aboriginal Relations (PAR) Certification
• Responsible Sourcing
• Human Rights
• Animal Welfare
• Sustainable Agriculture
• Energy & Carbon
• Waste Reduction
• Establish responsible sourcing guidelines for five key commodities
• Ensure that all first-tier, high risk suppliers agree to the Supplier Code of Conduct principles
• All Sysco Brand protein suppliers will adhere to requirements laid out in Sysco’s Animal Welfare Policy for Suppliers
• Climate Goal: reduce our scope 1 & 2 emissions by 27.5% by 2030. Work with suppliers representing 67% of Scope 3 emissions* to set science-based targets by 2026
• Divert 90% of operations and food waste from landfills
• Expand our Sustainable Agriculture program to include five fresh crops by 2025 and promote sustainable agriculture
*Focusing on purchased goods and services and upstream transportation suppliers.
At Sysco Canada, we are committed to leading the sustainable transformation of food systems and today, we are incredibly proud to share that because of our sustainability efforts, Sysco Canada has been named as a 2024 Canada’s Greenest Employer!
This inaugural award for our Company recognizes leading employers in Canada who have made the environment a priority in how they run their business, with ambitious targets aimed at reducing their organization’s own carbon footprint. We are being awarded for our sustainability leadership which positions us as a partner and employer of choice for the work we do to protect the planet.
At Sysco, we take our role as an industry leader seriously and have made significant commitments to sustainability, including setting an ambitious climate goal that includes a science-based target to reduce direct emissions in our own operations by 27.5% by 2030.
• Rooftop Solar Farm coming in ‘25-’26
• Future potential for solar array over car park
• Stormwater Reclamation to provide watering of greenspaces
• Variable Frequency Drives (VFD) on all refrigeration & HVAC motors
• LED Lighting in all areas including office spaces
• TPO Roof Membrane to reflect UV rays and reduce cooling costs
• Reduce our emissions in the Edmonton site
• Align with Sysco’s science-based climate goal
• 3.5MW Solar Array
• Over 6,000 panels on a 6-acre parcel
• Provide 74.8% of Edmonton’s yearly power needs
• Partnered with a 100% Indigenous owned firm to design/build
8 electric vehicles added to the fleet in Victoria, BC. Coming soon to Vancouver, Montreal & Toronto! Over 100 are now in the field and we will have 35% of our fleet electric in the next three years. We also have electric reefers being tested and will be deployed to Canada as part of the roll out.
Sysco is committed to giving $22 million worth of good to our Canadian communities by FY 2025 through product donations, volunteerism, and cash contributions.
Our colleagues volunteered
560+ hours Donated $393K Donated 462K meals
Sysco Canada is committed to the process of reconciliation through empowerment and sustainability of Indigenous communities across Canada. We understand the success of Indigenous communities is interwoven with, and critical to, Canada’s success.
We will support the empowerment and sustainability of Indigenous communities through a multi-pronged and multi-year strategy focused on:
• Leadership actions
• Colleague relations
• Business development
• Community relationships
Meaningful collaboration and consultation are key components in Our Path Forward, reflecting respect for Indigenous rights and experiences, and strengthening sustainable relationships with Indigenous peoples, communities, and businesses.
• Aggregate and confirm market action information for both suppliers and Regulatory Agencies (RFR & Effectiveness Checks)
• Communicate market action information to Sysco Operating Companies & Multi-Unit Accounts
• Hold from sale any affected products
• Sysco Broadline Canada: 1-800-433-1978
• SYGMA: 1-866-232-5817
• FreshPoint: 1-866-232-7165
• https://myinstantrecall.com
• Execute market action per supplier or regulator’s instructions
• Document all contacts with customers and regulatory agencies
• Document product returns/destruction
• Account for costs associated with market action
• Accept notification of market action communication and review inventory for affected products
• Remove affected product from service/inventory and return or destroy as instructed
• Call toll-free phone line or follow secured link to My Instant Recall Portal to report affected inventory
• Instant Recall Launched in 2011
• Over 2,300 events (recalls/withdrawals) conducted
• Over 1,200,000 affected customer involvements: Average 1,000 customers per event
• Over 21,000 Operating Site involvements: Average 9 OpCos affected per event
• Over 9,000,000 communication attempts: Average 6 calls per customer involved
• Solid relationship with regulatory agencies (FDA, USDA, CFIA): ZERO regulatory actions around recall communication
